AUTO EUROPE SANFORD, UNITED STATES Car Rental Reviews

SANFORD, US - Reviewed by LINDA DENISE - 08 March 2020

" Great experience, very efficient even when I requested 2 extra days hire. "

" Very quick and easy for collection and no hard sell for extras like Insurance, sat nav or sunpass for toll roads. Only one commet, found under drivers seat Peanuts and business card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by RICHARD - 13 January 2020

" Arrived in Orlando International from Manchester went to hire desk no car available desk informed me that my car was in an other airport 30minutes away had to pay extra for a vehicle not happy "

" Dollar very helpful got me on the road quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JOHN - 20 November 2019

" Extremely user friendly and easy to navigate web site. Very competitive price. "

" Great service and low mileage car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by CHRISTOPHER - 20 November 2019

" Very Likely "

" Efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by BARBARA - 03 November 2019

" See above "

" Alamo cancelled our booking as we are US Citizens. Your company should never have accepted our payment. We should have been asked or informed that only Euro people were allowed to use your services. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANFORD, US - Reviewed by BRIAN - 24 October 2019

" Should ensure client is offered what they have paid for.This was not the case as I was offered and given a Jeep Cherokee instead of a Grand Cherokee for which I payed for. "

" Paid for Jeep Grand Cherokee. Given Jeep Cherokee. Have not received credit. Why is this? "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by DIANA - 15 October 2019

" Easy to book, didn't seem as cheap as usual. "

" Car seemed small for the price considering I was meant to have an upgrade but comfortable enough. Tolls work out more expensive than with Alamo. No staff around on return when I wanted to check that I wouldn't be charged for a mark on the car that I didn't notice till I got to my house "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SANFORD, US - Reviewed by MICHAEL - 09 October 2019

" All good absolutely no issues experience. "

" Simple, straight forward pick up and drop off. Car was perfect just a slightly damaged rear wheel and a hole in rear bumper but these had no impact on drive ability "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by JUNE - 09 October 2019

" I always use Auto Europe as they have the best rates with free cancellation if needed. "

" Best rates, fast efficient service and great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by DARREN - 29 September 2019

" Rental process was simple and worked well. Initial price was excellent and included items that usually cost extra. Concerned that no breakdown cover at all included which made the rental price uncompetitive when added, if known I would have taken a different rental option. "

" Very friendly staff on collection Concerned that no breakdown cover at all included in rental price. Car was dirty inside and appeared to be an older style vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SANFORD, US - Reviewed by RAYMOND - 26 September 2019

" return very easy "

" Slight delay at pick up. Car had electric doors which worked intermittantly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANFORD, US - Reviewed by RUSSELL - 26 September 2019

" Very couteous and efficient service "

" great efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by ANDREA - 23 September 2019

" Was ok easy to find in the airport but would prefer the drop off to be checked so you can prob you have not done any damage "

" The first car booked to us had a scratch and a big dint in the side and no one advised us of this we noticed this when we went to get in car, I did go back in to reception and advised the guy this and he just put a circle were I advised the damage was. I was not happy to take this vehicle so changed for another which was fine. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 4

SANFORD, US - Reviewed by RALPH - 21 September 2019

" No hassle with this company, just follow their simple process & its painless "

" Very pleased with the car & service, wouldnt hesitate to use Budget again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by RICHARD - 16 September 2019

" All good "

" Never had any problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by EDWIN - 15 September 2019

" We had a puncture in hotel car park & could not get thru to Dollar at Sanford & could also not get thru to Customer Services so we had to change the tyre ourselves & take car to Orlando Airport to change car which really cost us a lot of time that day & impacted our plans. "

" They charge too much for going thru the tolls. The counter staff are very slow. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANFORD, US - Reviewed by BRYAN - 15 September 2019

" Alamo does endeavour to offer really good service "

" Alamo is always my first choice for car hire in USA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by DEREK - 05 September 2019

" I would as they are dealing with my claim and aim to get it resolved as quick as possible "

" the car was great but on my return to uk hertz have charged my credit card 481 dollars i curently have a claim ongoing as we droped the car off on the 1st september a day and a half early no one was there to give me a final receipt for the car due to the hurricane so i was told when I phoned to inform hertz that I was returning the car early i would get a refund of $129.40 not the shock of a charge of $481 + none Stirling charge of £11 the overall experience with hertz was great but they have let them selves down with this charge hopefully they will sort it out quickly "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SANFORD, US - Reviewed by DAVID - 18 August 2019

" Excellent service from Hertz - can't fault it. "

" Very quick to get the car and hassle free return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by SEAN - 11 August 2019

" Easy booking I always use Auto Europe "

" No worries everything covered pick your car up and off you go "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by STEPHEN - 01 August 2019

" . "

" . "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANFORD, US - Reviewed by SHANE - 24 July 2019

" All good thank you . "

" Overall pleased. Although would like to have been told of the local tax charge before arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by DAVID - 24 July 2019

" Good prices "

" Booked a Ford Expedition or similar when we got there we were told that they only had Nissan amara's and if we wanted the big boot of the expedition we'd have to upgrade to the Chevey Surban even though we booked the expedition for the big boot "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JAMES - 23 July 2019

" Very easy and quick. Great service "

" Great service at Alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by PETER - 23 July 2019

" N/a "

" The car had numerous dents and scratches and was scruffy inside and had not been washed "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SANFORD, US - Reviewed by ROBERT - 22 July 2019

" Very good customer service and didn't take very long form filling, etc. There were plenty of staff to assist you so no long queues. "

" I was talked into upgrading the car I had booked and was extremely pleased that I had been. Not only did it include Satnav but it was very efficient on the petrol and very comfortable to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by MATTHEW - 22 July 2019

" A very simple booking process and very competitive... what more could you ask for ? Excellent "

" A painless experience... and thankfully no pushy extra sales from counter staff... no issues whatsoever... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by GLENN - 18 July 2019

" It's been 13 days so far since I contacted you regarding my rental and I'm still waiting for you to contact me. Now my rental period is over I'm not expecting to hear anything. I won't be using you again. "

" It didn't happen. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SANFORD, US - Reviewed by JACKIE - 08 July 2019

" As stated above we received excellent service. Thank you "

" We had a problem with the car, and had excellent service from both Lisa Schnorf at Sanford & Tiffany Lejueune at Hertz Haines City (Toyota Miracle). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by PATRICIA - 06 July 2019

" No issues "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JASMINE - 27 June 2019

" No problems , would definitely use again "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by KEITH - 27 June 2019

" value for money "

" easy online check in saves time at counter, in and on road within 15 minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by KEVIN - 24 June 2019

" Very good no problems at all "

" Very good no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by ALAN - 21 June 2019

" Easy booking and stress free pick up and return all in al a very good experience "

" Fast efficient and no pressure sales "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by OMAR - 17 June 2019

" Great experience with Alamo. Easy and quick pickup. Pre check-in myself and pick up my car. "

" Quick easy and painless. Wait should be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by JOEL - 12 June 2019

" Easy to search, find book, great value. I will use Auto Europe again. "

" Quick and efficient check out and back in. Excellent value vehicle, would recommend and use in future "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JEFFREY - 11 June 2019

" Auto Europe is very good but my experience with Thrifty at Sanford was not good "

" Pick up ok car booked not available given a small SUV instead not sure if price was the same as payed for vehicle drop off was a joke drove into returns and there was no one there to check car back in went to find somebody and was told that they didn't know where everyone was sent to desk and spoke to lady she told me not to worry and just to leave car with keys in this is not the correct way to do things and I have not received a final bill yet it is also easy for them to say the car was damaged when it wasn't will not use them from Sanford airport again "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SANFORD, US - Reviewed by ALAN - 26 May 2019

" See above "

" Car had not been properly prepared before handover. Windshield washer fluid was very low and I had to go and get it filled up very soon after picking up the car. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SANFORD, US - Reviewed by ROGER - 22 May 2019

" Good service. "

" Perfect from start to return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by RICHARD - 13 May 2019

" Very competitive pricing. Good, friendly and efficient service. Good quality and condition vehicle. What more could you want? "

" Excellent service throughout from Alamo. The car was very clean and tidy. The only issue really is the car only just fitted in the garage, but that was my fault for getting carried away and renting something so huge! Great car though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by DARREN - 11 May 2019

" I can't comment yet on autoeurope as I have raised a complaint with them about about selling me something on their website which did not exist. So am awaiting the outcome before I take it further. "

" Vehicle booked and paid for not available! (Even though they had 3 months notice and my flight number) Raised a number of complaints direct with dollar and wasted 2 days travelling Florida looking for a convertible at different airports, Dollar staff unhelpful over the phone but face to face they were ok until you left and they never called back and ignored my complaint even though I raised it with their main customer service line as a formal complaint. I was told a manager would call back in 2 hours and they never did. Customer service is non existent what a joke!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANFORD, US - Reviewed by FRANCISCO MANUEL - 03 January 2019

" All works very well "

" the car works very well. we didn't have any incident "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JOHN - 07 December 2018

" Absolutely hell its only fortunate we didn't have grandchildren with us "

" Car broke down wouldn't start, phoned advantage car hire at 4.30pm and was told replacement car would be delivered in about 1.30 hours after 5 hours and about 8 phone calls the driver laughed and said he was tried and was going home,after several more phone calls a replacement car arrived at 1.am in the morning.The car rental was only 30 minutes away from we're car broke down. If I hadn't kept ringing them and complaining I would of been stranded all night. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

SANFORD, US - Reviewed by COLIN - 25 November 2018

" I have used auto Europe for the past 5 years and each time the process has been quick, safe and very cost effective. Thoroughly recommend this service "

" Upon arrival the service was quick and efficient as always. However the car provided was obviously nearing the necessary mileage to make it suitable for 'selling on'. Although clean inside it wasnt until a day or so later that there was an unpleasant odour. This is 2nd time this has happened this year (12th July and 8th November) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANFORD, US - Reviewed by LEE - 14 November 2018

" Very good price and complete insurance cover. "

" I like the fact that the rental includes all insurance damage waivers with no excess, where other rentals don't. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by KEVIN - 07 November 2018

" Nice new vehicle. Good price with additional drivers included. Will definitely use again. "

" Nice vehicle at a good price. Additional drivers included without extra cost was the best deal.☺ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by CAROLINA - 07 November 2018

" I will definitely use this website again to hire a car and will definitely use Alamo whenever I travel to the US. "

" This was the best car rental experience I've ever had. Easy check in, they let us choose from a selection of new cars, completely hassle free. Towards the end of the holiday I had to add a second driver and they did it without charging me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by ANTONY - 29 October 2018

" Faultless, easy booking at a very good price. "

" Perfect all the way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by TREVOR - 29 October 2018

" No problems with the service. Easy booking and smooth colllection. "

" Hate the constant upsell. Be careful what you are signing for. Car was in a bad way - covered in scrapes and dents. It had only done 30000 miles but it looked a lot more! I had to photograph every panel to ensure I was not held responsible for existing damage. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SANFORD, US - Reviewed by LOUIS - 28 October 2018

" Excellent service will return again. "

" Easy,straightforward experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by YVONNE - 25 October 2018

" Easy to use website and best value "

" Friendly staff at airport pickup + dropoff made process very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by ANTHONY - 21 October 2018

" This was such an easy transaction and I would definitely use Alamo Gold again "

" Superb very smooth pick up & drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by RORY - 19 October 2018

" All good "

" No problems at all, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by ALAN - 18 October 2018

" We got the car we had selected but it was rather old (40k miles) and the sat-nav system was rather outdated and 'clunky' to operate. "

" In general, the experience was ok. However, we were told that toll stations in FL dot not allow cash or c/card payments and that we needed to buy an electronic 'Sunpass' deal from them at $10.49 per day! They said they were prepared to let us have 14 days for the cost of 10, ie. $104.9. In the circumstances, we felt we had little choice but to accept. In 14 days driving in mid FL we went through only five tolls and most of them appeared to have cash lanes. I complained about this returning the car and they agreed to refund me $70. While reasonable satisfied with this settlement I still feel we were ripped off. I suspect most visitors just accept what it quite clearly a rip off and unacceptable behaviour. We also got stung for a 'roadside service' charge of $125.86 that they strongly recommended. I guess we could have declined this but at the end of the day I feel this is just another rip off of visitors. They did initially try to charge us for the Sat-Nav system but relented when we insisted this had been included in our contract. In the past, we have usually felt ripped off by these US car rental firms. This has usually been related to insurance charges but they have now moved onto other ruses. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANFORD, US - Reviewed by CATRIONA - 16 October 2018

" Great service "

" Excellent service from pick up to drop off would definitely recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by MICHAEL - 14 October 2018

" All good "

" Great overall . Only issue was lack of clarity over drop-off on return . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANFORD, US - Reviewed by MARK - 08 October 2018

" Overall not happy with what happened at airport picking up car. "

" After a long flight with a two year old,was met at the budget counter and given a hard sell for an upgrade.i had hired a Ford Edge and was told there wasn't one available.after 10 minutes of going back and forth,I paid $70 dollars for an upgrade as I just wanted to get out of there and on the road.the car I was given was a Ford Flex,which even though i had paid for an upgrade,I think is in a class below what I had already paid for.car was dirty on the inside,but after long flight just wanted to go.once in car park could see two ford edges in the car park.felt angry about hard sale and wouldn't use budget again. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SANFORD, US - Reviewed by PETER - 04 October 2018

" Check in staff very helpful "

" Very good service as always. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by SALLY - 28 September 2018

" Watch out for hidden extras and persistent sales staff. "

" Customer Service representative tried to sell us toll passes for Orlando and stated that they were required, however this is not the case. You can travel around the whole of Florida without using toll roads. They said that car we were having, a Kia Soul, would not take our suitcases and they wanted us to upgrade for an additional $700.00. I declined and the suitcases fitted perfectly. I was disappointed that vehicle recovery was not included in the overall cost of the hire agreement. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANFORD, US - Reviewed by JAMES - 24 September 2018

" Apart from 64 dollar charge everything was first class "

" Disappointed charged 64 dollars for being 5 minutes late returning car don't know why no one about when we arrived. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANFORD, US - Reviewed by HANS - 17 September 2018

" Wasted a day of our vacation due to a flat tyre. Had to change the tyre for the spare myself so could not drive far or fast. It took a day for the customer services to find a different car!!!! Not very good customer service!!! "

" Had a flat tyre and wasted a day of my vacation trying to get the changed. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SANFORD, US - Reviewed by JULIE - 15 September 2018

" Don't rent from Thrifty. Their cars are very low end. Pay the extra and go with Avis. "

" Upon collection and in the middle of a typical Floridian rain storm I discovered my drivers rear tyre had only 10% air in it. The checks were clearly not done prior to renting. Made for very dangerous driving until I could get to a garage. The car stunk of stale smoke / and or damp. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 1

SANFORD, US - Reviewed by GARY - 27 August 2018

" Probablywouldnt use again as car not up to expectations "

" Car not clean and not much choice. Found an uneaten cheeseburger under the seat after a week so car smelled. Not what I expected for the price. Door also squeaked badly throughout every journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by ROB - 31 July 2018

" As mentioned in section 3. Made the whole rental experience so much easier Thank you. "

" We checked in online which made the process so much quicker, upgraded to a larger Suv ,no sales pressure whatsoever and no queuing for a member of Alamo. Whole process done in about 10 minutes! Well done to Alamo and thank you Auto Europe. Look forward to using you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by SHAUN - 30 July 2018

" Auto Europe have been fine to deal with. "

" Not happy at all. After a long day with a long flight your heads buzzing from the tiredness, I'm given the car and the paperwork etc with it already loaded with a toll pass (you'll need it don't stop at tolls keep going shpeel) I hardly used it ! I also had you can bring it back empty this is what it will cost you I'm giving you this discount, I'm thinking that's not to bad comparing it with Uk prices and a bit easier. When I filled up myself found out it was about 25% dearer than leaving it empty and there are so many petrol stations you can easily fill up before you drop off the car it's untrue. Why can't they be honest and say it's easier but dearer then it's your choice. Had a Kia Soul nice drive but u would struggle to put a piece of hand luggage in the boot let alone a suitcase but we dropped the back seats, not what you expect from a so called midsize car. Had a slow puncture near the end of my holiday rang them from the hotel to come and repair it just swap the tyre I thought but no I had to wait around for a tow truck go with it and the car to the airport stand in a long queue explain what happened they made a call to verify everything and I picked up another car not what you want to do during your vacation when they could have just sent u another vehicle or a mobile tyre fitter. Feel conned by dollar I won't be using them again. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SANFORD, US - Reviewed by MICHAEL - 30 July 2018

" Once again, Tiara who was on the desk for the collection and drop off was exceptional. A true asset to your company. "

" Tiara was awesome, exceptional customer service and was friendly, polite, and professional. Vehicle wasn't in the best condition externally but I can appreciate people hiring them won't be the most careful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANFORD, US - Reviewed by ROGER - 30 July 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JULIAN - 27 July 2018

" Quick, no hassle, good value for money. "

" First class service and vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by PAT - 23 July 2018

" Great deal "

" Deal was supposed to include a tank of petrol. This was not given- it was full to full Also, litter under both front seats. Otherwise great!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by MALCOLM - 17 July 2018

" The experience was smooth and efficient, the contract at Alamo was receive car full tank return empty this left customer with fuel bill at higher rates than fore courts. "

" See following comments. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by ANDREW - 06 July 2018

" Excellent experience which was much appreciated after a long flight and a 5 hour delay. "

" No problems at all - booked a full size car and received an upgrade to SUV at no extra cost. No wait at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JAMES - 27 June 2018

" Used auto europe whenever i am away and need a car because it is a clear website that includes the no hassle zero excess option which is very good. "

" overall very good, car was not very clean "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SANFORD, US - Reviewed by NATALIE - 27 June 2018

" Fast and easy "

" No queue and easy and fast handover of the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by CHRISTOPHER - 22 June 2018

" We had a memorable experience and one that will live long in the memory. Having a safe and reliable car added to this. Thank you. "

" Having never driven in America before I was slightly disappointed with regards to the explanation of toll roads. It was explained to me that there were a number of tolls and I was advised to take out the unlimited toll access (just drive through as you have pre-paid) for $100+tax. In the end I only encountered between 6-8 tolls which were on the road from the airport to my resort and back o the airport! Definitely NOT value for money. The rear wiper also didn't work as the rubber blade was missing. Apart from that I was more than satisfied. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by TERENCE - 21 June 2018

" I find Autoeurope services very satisfactory. "

" I was charged for a tank of fuel despite my voucher clearly stating full to full!!!! I rent with Alamo all over the USA without problem apart from Sandford where the desk staff ALWAYS try to add unwanted charges to the rental. They did the same with my son a couple of weeks ago!!! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANFORD, US - Reviewed by PAUL - 19 June 2018

" Amazing service, excellent customer service. Awesome car! "

" A star service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JOHN - 19 June 2018

" from booking to returning the vehicle, all went well "

" All went well - the only slight criticism was limited number of vehicles to select from "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANFORD, US - Reviewed by JOHN - 15 June 2018

" Ok "

" Ok "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SANFORD, US - Reviewed by ALAN - 11 June 2018

" OK "

" OK "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANFORD, US - Reviewed by KARL - 10 June 2018

" Very happy. "

" Really pleased. Wasn't pressurised into buying extras which is a nice change "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by RAYMOND - 23 May 2018

" The best price around, although had to keep checking daily to get it. "

" Was expecting the upgrade and additional services needed pitch but was dealt with quickly with no upscale sought after. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SANFORD, US - Reviewed by MANUS - 21 May 2018

" Good all round experience at reasonable price. Original vehicle had not been valeted and rejected,but quickly resolved. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANFORD, US - Reviewed by ROMAN - 19 May 2018

" Courteous and professional "

" Courteous and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANFORD, US - Reviewed by WILLIAM - 17 May 2018

" Fast and efficient, very competitive pricing "

" No hassle or pressure which is ideal after a long flight. Staff very courteous and knowlegable. Drop off equally efficient and without issues. We would always use Auto Europe and Alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by CHRISTOPHER - 14 May 2018

" Not the best car rental experience in USA, "

" Older vehicle nearly 20000 miles, they leave the inspection to you and a bit of paper the report issues. Car was dirty, windows all water marked and internally dusty. Could not be bothered to go back to the desk to report this after a 9 hour flight all I wanted to do was drive to hotel. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SANFORD, US - Reviewed by PATRICK - 30 April 2018

" I will definitely be using you again. "

" Quick, easy and hassle free. No hard sales team trying to sell you extra insurance or upgrades. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by THOMAS - 30 April 2018

" In the main it worked well and it's likely that I will use Auto Europe again. "

" Very slow check in with only two people working and the same for the drop off. No procedure for drop off other than shouting from the long slow queue. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JAMES - 29 April 2018

" Sanford airport is small and compact. Short walk to Alamo counter and to vehicle. Airport is easy to exit onto main roads and return of vehicle is similar. "

" Quick and easy collection. Helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANFORD, US - Reviewed by PAUL - 27 April 2018

" . "

" only 1 member of staff at rental counter. waited over 25 minutes to return keys. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SANFORD, US - Reviewed by JOHN - 27 April 2018

" Dollar should have provided a newer car. "

" Disappointed by old model car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SANFORD, US - Reviewed by ROBERT - 29 June 2015

" Great fuss free service and price was right "

" Hire car was good, no problem there. Flown to Sanford a dozen times, Alamo is a long inconvenient walk from terminal unlike the other hirers. All other car hire companies give you the keys & car reg number, Alamo gives you a guy who walks you around the car lot trying to make out he's giving you a great deal by offering alternative 'better' cars. I paid for a 7 seat minivan ( an expensive option ) the Alamo guy kept offering SUV's which were cheaper to hire anyway, I gave him a $20 tip to get rid of him in the end when he offered me a higher spec minivan as my family were cooking in the sun. Not the best start to our holiday. Will use your company again but don't want Alamo ! "

SANFORD, US - Reviewed by ANDREW - 28 June 2015

" A great service from start to finish "

" Very quik and simple process which is just what is needed after a long flight "

SANFORD, US - Reviewed by JEVON - 28 June 2015

" We ordered and paid for a 12 seat mini van and when we arrived they did not have one ? Instead they gave us 2 x 8 seaters the point is it's not what we requested it meant 2 of us had to drive at all times and the party couldn't all travel together. In addition there was only one person serving at dollar and there was a large queue of people waiting to pick up their vehicles "

SANFORD, US - Reviewed by ANDREW - 23 June 2015

" Good value. "

" We were charged a fuel charge and extra insurance that we were not told about. The guy who served us did not discuss any extra charges and did not check with us that we wanted these extras. We only noticed once it had been debited from our account and when we questioned it they said its too late! He did not explain anything to us and we are very dissatisfied that we were charged!!! "

SANFORD, US - Reviewed by DEREK - 20 June 2015

" I fly out to Florida 3 times a year and always book my car hire with Auto Europe because it is so easy and the customer service is superb. We are going in November and will be booking a car then. Thankyou once again. "

" Excellent service Alamo. "

SANFORD, US - Reviewed by ANDREW - 01 June 2015

" There was only one person in line before us which is unusual for Dollar. However we were at the desk for one hour waiting for our car. "

SANFORD, US - Reviewed by ROBERT - 25 May 2015

" For the second year running alamo tried to overcharge me . When returning the vehicle I confirmed that I had refuelled the vehicle, but again they charged me for refueling before I could question them they run away I therefore got the manager to reimburse me. The fact it has both times makes me feel it is intentional "

SANFORD, US - Reviewed by BARRY - 24 May 2015

" None, everything went smoothly with the booking "

" Staff did try to sell me breakdown cover although basic breakdown was included in original price. I did not take up the option. Was upgraded to an larger vehicle by the guy walking us over to the parking lot who I think expected a tip for doing that. The Dodge Dart I had was only a few weeks old as only had 4 k on the odometer. No other charges incurred. Full to full is the best option which I prefer and toll pass charges are not included apart from a one off 4 dollars approx so if you use the manual toll booths to pay you do not incur any other cost on th pass unlike other hire firms "

SANFORD, US - Reviewed by CHRISTOPHER - 23 May 2015

" Made a complaint as was not happy at being charged to add an additional driver. Stated my concerns by email and not had a reply to my latest email. Will not use your company again or recommend to anyone. I received one email from Auto Europe stating T&C's - it was not clearly stated or high lighted. Has left my very disappointed and out of pocket on what was already an expensive holiday . . . especially considering I did not drive the car at all. "

" Was charged $14 per day extra when we collected the car as my husband did not have a credit card in his name. Emailed Dollar but yet to receive a response of any kind! Will not use in future "

SANFORD, US - Reviewed by THENGILL - 17 May 2015

" Everything was perfect. "

" Nothing to report. All was as planed and the car new. "

SANFORD, US - Reviewed by WILLIAM - 12 May 2015

SANFORD, US - Reviewed by ROYSTON - 09 May 2015

" Had to book online, telephone enquiry was poorly dealt with "

" Excellent "

SANFORD, US - Reviewed by HAZEL - 07 May 2015

" Excellent. No problems. "

" Again excellent. No problems with pick up or return. "

SANFORD, US - Reviewed by JUNE - 13 November 2014

" Best deals for car hire on the internet. "

" No pressurised selling to upgrade and no extra charges or surprise charges when you get home! "

SANFORD, US - Reviewed by MICHAEL - 04 November 2014

" very good web booking service "

" very pleased with service and reception from alamo, car better than expected "

SANFORD, US - Reviewed by JAMES - 01 November 2014

" Auto europe have provided me with cars for most of my vacations in Europe and the USA for the last 5years,I have saved money and still enjoyed the same level of service that I would have recived had I chose to of booked direct with the provider. I have always been provided with a clear choice and breakdown of what is and what is not covered under the terms of my rental. "

" Alamo car rental at Sanford is a friendly approach to car hire ,most times you will find a representative is willing to escort you to assist with your selection and choice of vehicle.. "

SANFORD, US - Reviewed by RICHARD - 20 October 2014

" best car hire for price i have used "

" excellent company "

SANFORD, US - Reviewed by ROSS - 13 October 2014

" Excellent service. "

" Excellent service and a very pleasant welcome from the staff, the vehicle we were given was top spec, only thing that could be improved on is a free sat nav. "

SANFORD, US - Reviewed by DAVID - 27 September 2014

" Great price and easy to deal with "

" No hard sell at desk "

SANFORD, US - Reviewed by ROYSTON - 23 September 2014

" Everything went very smoothly from pick up to drop off. "

" No suggestions, always polite and easy to use.k "

SANFORD, US - Reviewed by JOHN - 15 September 2014

" used them several times ,usually the cheapest and the service when i called them was excellant "

" no problems or issue Sanford could do with a dedicated Dollar express counter or better signage "

SANFORD, US - Reviewed by JAMES - 25 July 2014

" Always had great service from Alamo USA ,I just hand over my pre paid auto europe voucher the representative shows me my orderd vehicle category and asks if I require anything further ? Ie up the size or specification ! I usually decline as I know that my pre selection order is the best price available?, auto europe prices can't be beaten at the collection desk? specification or vehicle choice should always be pre selected! I have tried going direct but the gold package is always cheaper with auto Europe in my years of experience .. "

" A great service and choice of cars! "

SANFORD, US - Reviewed by JOANNE - 12 July 2014

" We were very happy with the competitive price value for money easy transaction. "

" We found Alamo staff very helpful and pleasant when picking up and returning our vehicle. We had an issue with the Sat Nav which was dealt with promptly and without question. I would recommend them and use Alamo again myself "

SANFORD, US - Reviewed by STEVEN - 12 July 2014

" Easy to use web site and good prices. All expectations were met. "

" No problems with any dealings with Alamo or car. Instead of being allocated a car I got to choose from at least five different models. "

SANFORD, US - Reviewed by COLIN - 10 July 2014

" Very satisfied will be using you again "

" Very good service wil be using them next year "

SANFORD, US - Reviewed by MIKE - 07 July 2014

" Great service, very helpful at Sanford and will all ways give you my custom. Regards Mike McGuirk "

" Very happy, with the service. "

SANFORD, US - Reviewed by STEWART - 07 July 2014

" The entire booking process with AutoEurope was exteremly efficient and straightforward "

" As is usual in USA it was all about pressure to upgrade the car, and purchasing a load of optional extras. We resisted all the "hard-sell" and ended up with a compact car rather than an economy. That said it was all we needed. The car was relatively new (7,000 miles on the clock). We had no problems "

SANFORD, US - Reviewed by TINA - 30 June 2014

" Very easy, clear online booking process. "

" Car was not to the usual standard that i have ecperience over the past 10years. It was in a poor cleanliness standard and condition for a 2 year old car 》《 50k was dissappointing for the cost paid. I was also cgarged Roadsafe as it was advised as a must have which i was quite surprised about. I wouldnt use dollar again at Sanford Airport "

SANFORD, US - Reviewed by ANTHONY - 23 June 2014

" Great value for money and easy to use and get discount with leading car hire firm "

" Car unfortunately was unreliable, tyre pressure light came on within minutes and one tyre needed inflating every day. Engine water level light came on a few times and needed topping up. On the last day engine management light came on and car did struggle to get us back to the airport. The previous two years In the past the cars have been perfect. "

SANFORD, US - Reviewed by ROYSTON - 10 June 2014

" Able to book very easy "

" No need for suggestion, everything went smoothly "

SANFORD, US - Reviewed by MARK - 30 May 2014

" Easy to book, no hidden extras, great prices "

" Service was slow after a 9 hour flight, car was chosen for you whereas I have used Alamo in the past and you choose your own vehicle, would prefer to use Alamo next time "

SANFORD, US - Reviewed by STEVEN - 13 May 2014

" Best inclusive priced car hire I have had in 34 trips to florida "

" Great service and no pressure selling exactly what is required after such a long flight "

SANFORD, US - Reviewed by DAVID - 07 May 2014

" only issue was that I prepaid for breakdown assistance and once I picked up the car was told I should pay extra for something that was written in my original downloaded document...not good! "

" Always trying to upsell everything, had to pay $65 because "some tolls do not accept cash" I didn't see any like this! sell on scare tactics "

SANFORD, US - Reviewed by DEREK - 26 April 2014

" The booking procedure was good. "

" Unfortunately when I arrived at Sanford they offered me a 2 door car, when I booked a full size 4 door Chevrolet Impala, for 4 adults with 4 cases. But I told them that I wanted a 4 door as this is what I had booked, but the agent said that they only had a 2 door. I was not happy with this and said that I wanted a 4 door, and after a long wait they finally supplied me with a 4 door Chevrolet Impala. So I don`t think I will deal with Thrifty again, as I come out to Sanford 3 times a year as I have a property in Orlando, I want good customer service, and a car that I have booked. "

SANFORD, US - Reviewed by NICHOLAS - 12 November 2013

" Easy process "

" Got better car than expected as no economy ones left. "

SANFORD, US - Reviewed by LEE - 06 November 2013

" I,m not Lee, I'm his Mom Chris who made the reservation for him. I used to deal with AE staff on a daily basis for business users going back a few years and have always found each one to be courteous, helpful and efficient. Even for my person rental speaking to members of staff who I didn't know at all I still found the usual high level of service. I would also like to thank Amanda (Supervsor in UK Res.) It seems she is continuing to keep a tight ship. "

" Having worked for Alamo in the past and know how difficult it can be to deal with customers at an airport location. I found Jon (sorry don't know last name) at Sanford to be pleasant, courteous and efficient. "

SANFORD, US - Reviewed by JOHN - 25 October 2013

" excellent service and very easy to do.100% recommended and would use again. And a massive thank you to you all. "

" didn't have what id ordered.but the staff was very helpful and sorted very promptly and we went happy on our travels .staff were very professional and very friendly. bent over backwards for us.i wold 100% recommend them and a massive thank you to all. "

SANFORD, US - Reviewed by MALCOLM - 10 July 2013

" Never leave reviews, but after using Auto Europe I feel I must after reading all the bad reviews I read about them. I saved £300.00 on the Dollar price for a full size SUV. Hiring was very easy over the phone as I wanted to make sure it was the right car I was getting because Dollar's website showed none for hire. I was very pleased with them and will use them again the next time I return to Sanford. "

" Always use Dollar, cheapest hire rates, never any problems, staff all friendly. Thanks "

SANFORD, US - Reviewed by STEVEN - 26 May 2013

" Very competitive price and service. "

" Very polite and helpful staff. "

SANFORD, US - Reviewed by CARL - 26 June 2012