AUTO EUROPE SEATTLE, UNITED STATES Car Rental Reviews

SEATTLE, US - Reviewed by NICHOLAS - 14 August 2025

" All worked very well. Pick-up and drop-off were both very easy. Instructions were very clear. I'm very happy. "

" Very efficient, very helpful people. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by KAINE - 09 July 2025

" Apart from being charged for tolls pass which i didn't want. It was good "

" Efficient staff but I've put 1 because he's basically gone against what I've asked. I asked no tolls pass and they've added it and charged me. I've emailed autoeurope about it but nothing back so far. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by CHOOI TENG - 04 July 2025

" Easy booking with auto europe and no need to worry about additional insurances to purchase etc during check in "

" I am gold plus member but my name was not on the screen when I arrived - bookings thru auto Europe doesn't qualify? Anyway luckily there was no queue at the small office next to the cars so the staff was able to help me quickly and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by KEVIN - 08 May 2025

" As above. "

" Really quick pick-up .. no queues at all .. friendly staff .. and the drop-off is equally easy to find and the handover took seconds. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by DAVID - 03 November 2024

" . "

" Thrifty have not given me or emailed any confirmation that they received the vehicle and that everything is okay and finished. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by GRAHAM - 22 October 2024

" Easy to use website, easy to compare options. Have used several times and would again. Great customer service with very helpful operators answering queries. Shame the actual hire companies seldom match this level of service. "

" Premium sedan requested, mid sized SUV only available car other than trucks or small cars. Car was dirty inside and out, obvious spilt drink (milkshake?) on rear seat. Boot filthy. Told we could either take that car or wait for another to be returned and cleaned - could be up to 1 hour. Car then came up with maintenance due light after 2 weeks driving. Drop off was good though. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by XINWEI - 17 October 2024

" GOOD！5 STAR "

" Not Bad "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by DAVID - 05 October 2024

" Generally good "

" Everything was fine other than the 90 minute wait at the pick up counter "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by DAVID - 02 October 2024

" Not happy with extra charge for "upgrade" never asked or told about charge "

" Charged extra $300 "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by LISA - 29 September 2024

" Experience with Autoeurope was good. Experience with Hertz has been very poor "

" I have been charged $300 following my rental with no explanation. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEATTLE, US - Reviewed by IAN - 11 September 2024

" Poor experience and felt that the counter staff were trying to make more money. These suspicions were realised on return when I was surprised to see an additional $204 charged, "

" On return to the UK we were charged an additional $204. I have no idea what this was for. The desk at the staff tried to upsell many things - an upgraded vehicle, fuel and toll passes all of which we declined but they were certainly trying to sell something and somehow I have paid an additional $204 for what I have no idea "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by WAYNE - 29 August 2024

" Conned "

" Thought I had booked the car with AutoEurope including top insurance cover. Was annoyed to find that Thrifty denied this and demanded an additional $104 insurance cover "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by ANTONY - 06 August 2024

" Efficient as always. "

" All very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by RICHARD - 02 August 2024

" Excellent stop usa side trying to make money on extras that no one needs but guess that's their tips "

" As above excellent we will hire about 24/9/ for 1 mth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ERIC - 16 July 2024

" ii have rented a lot of cars with autoeurope but going forward i shall think twice before using this service as you should not be partnering with companies that are not fit for the purpose I will be in touch shortly regarding refund of spurious extra charges and compensation "

" worst ever rental experience 2 hour queue to get to Budget counter did not get the make and model I paid for totally ripped off with $300 of extra charges that were not properly explained or needed "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

SEATTLE, US - Reviewed by EDWARD - 30 May 2024

" Nothing else to add. "

" All good except the drop-off experience which was unclear & would have preferred it if a member of their staff had checked the petrol level & condition of vehicle with me. This was not offered - I just gave the keys to their staff member. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by RAFAEL MARTIN - 03 May 2024

" Overall good experience "

" They didn't provide me with the vehicle I requested and they added some horrendous charges "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by MARK DAVID - 15 April 2024

" See comment #3 "

" Thrifty is OK - but the road signs back to the airport are pants - usual American sign states take I5 to the airport then an I191 for which there are no signs! the one in the airport points to the right and when you go around the bend you want the left hand lane, which in my case had the rental return bus blocking the lane, so I had to do a circle of the airport (cutting across 4/5 lanes of traffic) great ! Please forward information to Sea -tac airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MARK - 21 December 2023

" Whole Experience was easy with fast pick up and easy drop off. "

" I Gave Hertz a 9 the car was fine, it just looked abit shabby because all the wheels were scrashed . It's not there fault it's the drivers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by TAMAS - 13 December 2023

" See above. "

" The car advertised and booked has not been available for years. They offered no choice but tried to upgrade me for a fee on top of the expensive long term rental or give me a car I wouldn't want (SUV). Took more than an hour tracking back and forth with all my luggage to find an acceptable replacement vehicle. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 4

SEATTLE, US - Reviewed by JONATHAN - 12 November 2023

" Auto Europe were great, Thrifty were poor. "

" Reception staff were poor at the rental counters in both Seattle and Portland Condition of the car was poor - brake pads were significantly worn, lots of scratches, dents and scuff marks "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEATTLE, US - Reviewed by MICHAEL - 03 November 2023

" As above really, no concerns with auto Europe but the time taken to check out a car was far too long. The agent from thrifty stated that it is always like that! "

" The car was fine however the pickup at the counter was dreadful. There must of been in excess of 50 people in line waiting to collect a car whilst all the other car rentals had one or two people in line. It took absolutely ages to checkout a vehicle "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by JERAD S. JEFFRIES - 25 October 2023

" I had booked a car and when I went to pick it up on the scheduled day, they said for me to get the price I paid for I had to have n International Drivers license. If not then the price was an additional $800. I would like a refund please. I have to pay for another vehicle at $500+. This was not mentioned in the process of renting the vehicle as well as it even being am option. I am not a happy camper and I am screwed out of my hard earned money. "

" I had booked a car and when I went to pick it up on the scheduled day, they said for me to get the price I paid for I had to have n International Drivers license. If not then the price was an additional $800. I would like a refund please. I have to pay for another vehicle at $500+. This was not mentioned in the process of renting the vehicle as well as it even being am option. I am not a happy camper and I am screwed out of my hard earned money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

SEATTLE, US - Reviewed by HELEN - 21 October 2023

" The Auto Europe experience was very good, especially when I had to amend the booking and the price went down, I received a very fast refund. The car was very good too, just the waiting was a nuisance. "

" There was a huge queue at Budget when we arrived (30 mins early) for pick up). It took well over an hour to get a car, there seemed to be a problem with a shortage of cars. They did put more staff on eventually and the line started moving, but we ended up with an Avis car. There was then a queue of around 20 minutes to get out of the rental car facility! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by PAUL - 21 October 2023

" Everything with the booking went smoothly, thank you. "

" I had a few issues with the vehicle. 1. The front tyres were worn and almost illegal 2. Tyre pressures were dangerous. Should have been 33 psi. Two rear tyres were 25. One front tyre was 51! 3. There waa nothing in or on the vehicle to say what fuel it took. 4. The fuel tank should have been full. It was about 8 litres short. 2 US gallons. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEATTLE, US - Reviewed by DEAN - 18 October 2023

" I couldn't pickup the car because I brought my driving licence and credit card as per the email you sent me, but then was told I needed a passport. Why doesn't your reminder email have passport as a header like it does for driving licence and credit card. I wasted £41, and had to pay another $120 to get a car from national in the end who accepted driving licence and credit card. I rang Auto Europe for help when at the hire company to try and move to another company who didn't need a passport and was told 'I can't help, call back tomorrow'. Useless "

" I couldn't pickup the car because I brought my driving licence and credit card as per the email you sent me, but then was told I needed a passport. Why doesn't your reminder email have passport as a header like it does for driving licence and credit card. I wasted £41, and had to pay another $120 to get a car from national in the end who accepted driving licence and credit card "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by NEIL - 04 October 2023

" All good and efficient "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ROBERT - 28 September 2023

" Very simple and easy to use. Communicated well. "

" Hired a medium sized SUV for our road trip around the Pacific Northwest from Seattle. We were given a GMC Terrain which was a great car. Wanted to pick-up in the centre of Seattle and drop-off at the airport, which I don't believe actually cost us any more. Went for their CDW insurance as it worked out very close to what buying a separate single trip policy would have cost. Also pleasantly surprised that we did not have to pay extra for my wife to also drive. Only slight grumble is that the car was not ready when we arrived at the booked time and had to wait around 30 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by JATINDA - 27 September 2023

" Waiting time to long "

" Opted for a jeep but was given a people carrier which I could not argue at the time as I was tired after a long flight. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by PAUL - 24 September 2023

" Overall a good price from Autorental as usual. "

" Long wait at counter. Car had a few dings to doors. Would be nice to have a choice as some renters offer. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by DIAMOND - 24 September 2023

" I have always rented my cars from AutoEurope because I find the service good and efficient. "

" It took over 75 minutes to collect the car. The car wasn't very clean and had dents and scratches. I couldn't go back to the counter to ask for another car because it would have taken over an hour because of the queques. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

SEATTLE, US - Reviewed by PAUL - 19 September 2023

" Excellent service provided as always. "

" Very efficient. Quickly dealt with on arrival and departure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ANDREW - 18 September 2023

" I will try to find another rental car company besides Budget in the future. I already had to rent another car in another city and went with Thrifty, even though Budget was priced less. "

" Horrible check in experience. First, the shuttle bus was too infrequent. We had 60 people on the bus and left some behind. Second, the line at theBudget counter was only 8 people, but the check in process took 10-15 minutes per person and half the staff left early. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by DAVID - 16 September 2023

" The experience with auto Europe was fine but they need to agree on vehicle classes with the car hire company "

" We endured heavy sell about an expensive option to avoid fines for not paying tolls. We were told by the agent that road tolls in the area cannot be paid by cash or card. In fact there are only two toll roads in Seattle anyway and one certainly could be paid by card or in cash. This was unnecessary hassle which was inappropriate. Additionally I we paid for an intermediate size car which in my opinion we did not get. We were given a Hyundai Kona which could not even accommodate two cases in the trunk. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by JOHN - 01 September 2023

" Completely happy with service from Auto Europe - the big problem came with the front desk service at Seattle. Queued for over an hour to get sorted. "

" Car was great but had to wait over an hour to be dealt with by their desk in Seattle. Staff were slow and only seemed to want to sell upgrades and Insurance packages. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by NEIL - 12 August 2023

" Good experience with auto Europe, everything straightforward. "

" You get an older car with thrifty, it may have a few bumps but nothing too bad, and it seems they less fussy when you take it back. Which suited me. Not bothered about a brand new car. It managed 3k miles in 3 weeks effortlessly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by ADRIAN - 23 July 2023

" No criticisms of AutoEurope but Avis experience was poor so difficult to recommend overall. "

" Preselected car type (SUV) was not available at branch, and only options were minivan or pickup, neither of which were suitable. No help provided in explaining how the car operated (hybrid). Parking lot for drop off very difficult to park car in due to large size of minivan. Manager at drop off (Abbas) was very helpful, which is the reason we have not given Avis minimum scores. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 4

SEATTLE, US - Reviewed by RUTH - 05 June 2023

" Comparison of different car types across different service providers was very clear and appreciated. "

" This is the second time we've booked with Hertz at SeaTac Airport and both times have been great. Smooth and quick - exactly what you want after a long flight! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MICHAEL - 28 May 2023

" Very good "

" Took a little too long to get vehicle when it was not that busy but this was due to finding a car which was full of fuel and comfortable. Outcome was good. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by JONATHAN - 08 May 2023

" One point is adding a spouse as an extra driver - Sixt charge but some others don't- it would be useful to flag this when making a booking as the saving can be substantial if you're renting for a length period "

" everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by LYNETTE - 07 May 2023

" Auto Europe hired me a car which was never going to be available. "

" They didn't have the compact car I wanted nor did any of the cars have navigation. The counter staff didn't understand what sort of car they were trying to give me. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SEATTLE, US - Reviewed by CHONG CHEE - 11 February 2023

" As in point 3. "

" I rented a car for 3 days, from 02/03/2023 to 02/06/2023. When we collected the car, we were told that we could return within ONE hour of the due in time without incurring extra charges. The email sent to me on 04 February 2023 (Reservation Number: 9927940592), stated a vehicle return time of 11am, Feb 6. As we were not sure of the exact time we collected the vehicle, we assumed that the time in the email was correct and we endeavoured to return the vehicle by 12pm, 6 Feb. The vehicle was returned safely around 11:30 am 6 Feb, at the designated parking lot and we walked to the office to return the keys. I was surprised to find that we were charged an extra day although we followed the instructions of the counter staff when we collected the vehicle. This has left a very unpleasant impression on an otherwise enjoyable experience. I trust that you will review the emails sent to me and the comments and kindly waive the extra day charges. As I mentioned above, we were adhering diligently to the return time stated in the email (11am Feb 6) and the one hour waiver highlighted to us by your efficient counter staff, Ken. Regards. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by LIONEL - 28 September 2022

" Auto Europe offer a good service and are usually cheaper than other offerings. "

" I booked a car and added that I wanted GPS for the rental period. On arriving in Seattle I was advised that they had few of the smaller models with GPS as they had been removed. I was persuaded to change to an electric car as these had GPS as standard and was told which bay to pick up the car from, the car whilst a little strange was fine until I parked at a local mall. The car locked itself and I had to phone the Emergency Roadside assistance desk so they could remotely unlock the vehicle. They advised taking the car back to the rental facility as the same problem may happen again. This I did and opted for a SUV which was supposed to have GPS but in reality did not so back to the customer assistance booth for yet another change of vehicle of the same group as originally booked without GPS. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SEATTLE, US - Reviewed by MARTIN - 28 August 2022

" We would recommend to others but not if they get told false information as we did. "

" We had to upgrade the car as Ford Focus sized vehicle we booked turned out to be a smart car. Also the lady behind the counter talked us into paying $5.30 per gallon so we didn't have to fill the tank on return, telling us it was a great price when it really wasn't. We got fuel for $4.50 a gallon whilst driving around. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by LYNDON - 19 August 2022

" Booking very easy on website all costs and cover plainly explained. The rental desk was busy but still only took about 20 minutes Nice clean car only 4k miles on the clock "

" The rental desk was busy but still only took about 20 minutes Nice clean car only 4k miles on the clock "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MICHAEL - 27 June 2022

" You need to tell your customers renting in the States that they are likely to be charged MORE THAN AGREED. "

" After paying and having an "oven ready all paid up deal" I was staggered to be charged a further $300 at the desk, no debate, no option, it had to be paid. This was to ensure "I returned the car back to the pick up location"!!! I am still waiting for the money to be paid back. THIS WAS COMPLETELY UNEXPECTED AND UNACCEPTABLE! I won't be using you again, I am livid. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

SEATTLE, US - Reviewed by TIMOTHY - 23 June 2022

" This was very positive however we have also had a recent previous very poor experience too "

" Quick efficient no problems, very happy "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by PAWEL - 21 June 2022

" All reserved as expected, everything went well. "

" It was a very pleasant experience. I had a nuiof cars to choose from, ended up to taking nice Subaru Legacy. It was a fairly new car in a very good condition. There was no issues at all. Nice no hassle return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by GUDRUN EDDA - 10 March 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by CARL - 19 November 2019

" I am very disappointed that this company allows people to pay for the rental with a debit card when a credit card is needed to pick up the car. I can't even get my money refunded. Absolutely appalled as it left me stranded in seattle and contacting my family for an emergency ticket because I don't have a credit card. So I would like to say thank you for not even considering refunding it as a goodwill gesture on the occasion and I won't be using the service ever again. "

" The budget staff were perfectly fine. My issue is I was able to prepay for the entire rental with my debit card and I don't own a credit card so I wasnt able to use my reservation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by GREGORY - 07 November 2019

" Overall good. "

" The counter staff person we encountered was very pushy about us having extras at the desk when we arrived in Seattle, she said that the car we had booked was too small for us and we needed to upgrade. We declined and she then became rude. When we went to see the car that we had been allocated it was a large car which was ideal for us, so we were not impressed with her behaviour or attitude. Other than that the service was very good. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by PETER - 31 October 2019

" I always use Auto Europe as the website is very user friendly and the prices are competitive "

" Mostly good - counter staff initially very good then comes the hard sell for extras "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by STEVEN - 20 October 2019

" l really like the inclusive insurance deals, it's saves all the upselling that US car rental companies push at you "

" I always use Alamo if it's practical, they repeatedly give the best service, they have happy staff and their vehicles are in top condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by VINCENZO - 09 October 2019

" Helpful staff quick service "

" All went very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by GLENN - 07 October 2019

" Great service from Alamo at SEA-TAC! "

" Great service. Easy shuttle journey from the terminals at Seattle; no queue on arrival at the Alamo desk at around 4pm; good selection of cars to choose from in the full size range. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ROBERT - 05 October 2019

" No problems, no issues, all good, say no more!! "

" No problems, no issues, all good, say no more!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by NIKOLAS - 03 October 2019

" Other rental companies tend to offer cars that are fairly new. Our Nissan Sentra had been around the block a bit! "

" Car was getting on a bit, nearly 40k miles, felt like an old car reserved for those electing not to upgrade! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by PETER - 02 October 2019

" Best price by far. "

" Great car - just as ordered & everything included in price with no hidden extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by JEREMY - 30 September 2019

" A very satisfying experience "

" Everything about my car rental was very professional and exactly as booked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by DAVID - 29 September 2019

" eurocar good value but use other companys in usa don,nt use E-ZE "

" Car was from E-ZE not a good time 3 hour wait for car nobody in garage to show damage on car and you let yourselve out by barcode. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by DAVID - 28 September 2019

" Auto Europe fine - but never Thrifty again "

" Very poor communication before, during and after. I wanted to take the car to Canada and add my son as extra driver for a few days. This was possible according to emails before we went. We then found out it was possible only if we returned to the US, and in any case it WASN'T possible. Car was faulty and we were promised half a tank of petrol as compensation for having to return to the airport. We got charged for a full tank, PLUS a lot of the charges we had already paid when booked were double charged. I am querying it with them. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 6

SEATTLE, US - Reviewed by KENT - 25 September 2019

" I have always had very good luck with Auto Europe. Will use them again. "

" Easy and quick rental. Everything was in order to pick it up and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by JAMES - 25 September 2019

" Excellent "

" Excellent all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by GARETH - 24 September 2019

" Autoeurope is great "

" Breakdown recovery was not included and required an extra fee payable. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by DOUGLAS - 14 September 2019

" Arrived to the desk and paperwork sorted out very quick, and picking the car up also very easy as expected. "

" Excellent service, definitely working with them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ROBERT - 09 September 2019

" Ive used Alamo on a number of occasions now and find their approach and attitude very good and considerably better than other car rental companies. "

" Slight delay with pick up as we wanted a car with in-built GPS. None available so we had to accept a GPS unit. However staff were helpful in explaining that car had Apple Carplay and assisted with the set up. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by GREG - 08 September 2019

" Yes "

" Overall pretty good, however disappointed there was no attempt to record the previous damage to the car. Subaru Outback proved very good. Smooth and fast with 30mpg o/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ANDREW - 01 September 2019

" Please see above. "

" We hired a car via Europcar who subsequently subcontracted to EZ Rental Cars in Seattle Airport. The price of the car was a lot cheaper than other rental companies. When we picked up the car we took photos of all the dints, scrapes etc and informed the company of them. However we failed to notice that the front tyres were worn down to the tread depth marker until a week after picking up the car. We took the car to a garage and they informed us that the tread was low and the tyres should be changed. We rang EZ Rentals who initially said any problems with tyres was up to us. Our response was that they had given us a car with worn tyres. They then said we could change the tyres ourselves and then talk to the manager to try to get reimbursement back from the company on our return but they stressed there was no guarantee that this would happen. We were not happy with this and we asked to speak to a manager. We were transferred to David Gundell's voice mail and left a message for him to contact us. We tried twice again leaving messages and he still did not get back to us. We also asked Auto Europe to help us but they refused to help. As a result we were left with a car with worn tyres to travel 2800 miles on potentially dangerous tyres. We feel extremely let down by Europcar, EZ Car Rentals and Auto Europe. I can assure you that we won't be using any of these companies in the future again no matter what the cost savings are. You cannot put a price on your safety and the stress that this has incurred. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by MANISH - 30 August 2019

" Nice "

" Nice "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by TOBIAS - 29 August 2019

" Apart from the smell issue noted above no real problems. "

" Mostly OK. The car however had obviously had something spilt in it, probably apple juice, as it smelt like a wino had slept in there overnight. Some wiping down of surfaces and an air freshener improved it somewhat but I shouldn't have to do that myself. Admittedly, I did not report this at pickup, as having been on a ten hour flight and also able to see that it was the only car left in the EZ car slot there didn't seem much point. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SEATTLE, US - Reviewed by DAVID - 28 August 2019

" The rental car was absolutely fine. Quite new and cleaner than many others I've rented in the USA. Counter staff on pickup were their usual uncheerful selves....just going through the motions....no greeting or friendly chit chat, but i find this with most car rental companies in the US. However, the car was the main issue, and that was all good. "

" Booking the rental and communications with Europcar were excellent. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by SRIDHAR - 18 August 2019

" Excellent. "

" outstanding customer service from issuance desk to return. Had flat tyre and customer service was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ALBERT - 10 August 2019

" Not nice "

" Long wait lines. The ladie at the counter was not really nice at all. They try hard to sell whatever they can. Keep pushing in order to have an upgrade or to have more insurance. When declined she didn't like it. She said was giving one kind of car, then when picking it up was another different. Not a chance to have an exchange for a different model. Not pleased to work with them "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by GARY - 09 August 2019

" Good value hire, the car was in reasonable condition although there were stains on the front seats and the front tyres were just legal on collection. The admin person at the collection counter was very and unnecessarily rude. The return process was fine. "

" I don't know why (because it wasn't reciprocated), but the woman who dealt with me at the collection counter was unbelievably rude and uninterested from the outset. I was 35 mins early for the booking and was told quite rudely that it was an extra $84 to take the car then. I accepted I was early and sat and waited. When I represented myself at the counter she was busy looking at her mobile phone and made no eye contact. She repeated I was early (now 2 mins before collection) time), so we waited 2 mins. She continued to look down and uninterested throughout the admin process, stopping at one point to rearrange her hair. When completed she explained I needed to collect the car 2 floors down from the desk (in a large multi-storey complex containing many car hire companies) . When I asked her where the collection point was on the floor she rolled her eyes and said aggressively: 'I said it's 2 floors down.' I was her only customer in that 45 period I was there waiting, so I can't see why she would be stressed. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by NIGEL - 02 August 2019

" Good offerring of choices "

" check in was the bast experience I have ever had at a us car rental desk. No overselling lies just pleasant efficient and happy to engage you in normal conversation!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by IAIN - 23 July 2019

" From pick up to drop off ten out of ten! "

" This was the best value for money car hire and overall experience I have ever had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by NICHOLAS - 11 July 2019

" Hiring car was easy. Only disappointment was that sat navigation not included with car and was exorbitantly expensive - could have bought one for less but needed one so had to hire it "

" Disappointed that car did not come with sat navigation as standard. Cost for hire of same was exorbitant. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEATTLE, US - Reviewed by JAMES - 17 June 2019

" No issues "

" Everything went very smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by SIMON - 15 June 2019

" Use a lot and very good but web site is not the best v others. Please sort it - two main issues are how you search for a location (why can't you just put in an airport code) and the date range which frequently defaults and you have to start search again - I know many people mention this and it must cost you custom "

" Check in was awful, long queues and taking ages as trying to upsell to everyone. They didn't have the class of car we had booked so initially gave us a very large SUV which I didn't really want (very low mpg and doing lots of miles. Later that day a crack appeared in the side window so went back and able to swap for a car after a debate (wanted to give us another large SUV). Car was high miles but very nice "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by REGINALD - 12 June 2019

" 1st class "

" all worked very well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by FREDERICK - 08 June 2019

" Highly recomended both Auto Europe and Aloma. "

" The best service as always . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by CHRISTOS - 04 June 2019

" A1, 5* great "

" Friendly and helpful at pick up. Car was great, process was quick & at there and at drop off as well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by JAKE - 30 May 2019

" No complaints, very easy and a great price "

" They upgraded me to a nicer car as they didn't have any of my car in stock which was great. The pickup and drop off of the car was so easy it took 2 mins each time. In Seattle the traffic leaving the car park with all the rental companies in it was terrible but that's no reflection of Alamo, more the placement of the car rental service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by BRIAN - 25 May 2019

" Easy to book, easy to pick up and drop off. absolutely faultless "

" Easy and simple. No hassle and free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by HAROLD - 18 May 2019

" Car was pretty tired, lots of small dings and scratches which took a long time to record on departure to avoid being blamed! "

" When I booked I gave the pick up time as 16:00 hrs. I arrived 2 hours early and had to pay another $30 to collect my car which I thought was pretty outragious. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by DAVID - 30 April 2019

" I was charged $11.49 per day to cover toll charges when I expected it was $11.49 for the duration. When I went over the toll bridge to Hood River I had to pay as you did not have an agreement with them. Barclaycard have been informed !! "

" All good, car good but that's when the good stops. I have been charged $11+ dollars PER DAY toll charges ! There are not enough toll stations in Washington state to warrant this charge and when I went over a bridge to Hood River I had to pay. My Barclaycard will be in touch with you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by LOUISE - 24 April 2019

" fabulous "

" Super car and lovely staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MARTIN - 20 February 2019

" Easy to book and competitive pricing "

" Chevy Tahoe I ranted was almost brand new with only 613 miles on it. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by TREVOR - 18 February 2019

" Very smooth and can definitely recommend "

" Not on airport but a short very regular bus ride away. Very pleasant check in experience, told to just choose a car! Drop off quick and pain free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ANDREW - 08 February 2019

" Everything worked to plan "

" Very smooth customer focused operation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ANDREW - 01 December 2018

" No others required "

" Good to have unlimited mileage option. Others did not. Even though we didn't do high mileage prefer not to have the worry of distance charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by KEILA - 29 November 2018

" It was good except you should tell people which desk to go to-- there was no Europcar and we needed to go to EZrentals but that information was no where to be found on our reservation. There is no Europcar at Seatac rental car pick up. "

" It was good except you should tell people which desk to go to-- there was no Europcar and we needed to go to EZrentals but that information was no where to be found. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by KENT - 25 October 2018

" Excellent service, will rent through Auto Europe again "

" quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by KEITH - 25 October 2018

" We were perfectly happy with the process of booking through Auto Europe, but would probably choose another car provider next time. "

" The counter staff member who dealt with our arrival was very curt and not at all helpful when we asked for some assistance with directions for the initial part of our journey. She also advised that there was no possibility of an upgrade on account of the fact that we had booked through a third party and not direct. Though the car was perfectly adequate, it was only on arrival at our destination that we noticed that 2 tyres were worn to the point of illegal in the UK, which was a concern. I do not think we would book with Budget again. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SEATTLE, US - Reviewed by ALEKSEY - 23 October 2018

" During the operation of the vehicle, I had a little trouble. I got tire damage. There was no spare tire in the car. I made a call for roadside assistance. I was offered to contact the nearest tire service. I paid $ 15 for tire repair. By phone, the insurance company told me that the money would be returned to me after the car was handed over, on the spot. Unfortunately, the Alamo employee was unable to return the money to me at once, because I paid for the booking by credit card on the Auto Europe website. I have a check for tire repair. Tell me how can I get my money back? "

" When booking at Auto Europe, it was stated that the insurance included damage to the windows and wheels. But when receiving the car, an Alamo employee did not confirm this. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by ANNE - 23 October 2018

" Great value, easy to book and all worked well. "

" Easy to reach location via a shuttle bus at Seattle airport. We had a bit of a queue to pick up but the staff were very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MATTHEW - 15 October 2018

" All good, no problems at all. "

" Very slick collection and drop off. Upgraded due to availability. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MARK - 26 September 2018

" Booking through autoeurope was easy and a great price. "

" Huge queue at Seattle downtown location. Took nearly one hour after scheduled collection to get car. Staff insisted on having a local address for correspondence despite visiting from the UK. Car dirty and covered in numerous light scratches. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SEATTLE, US - Reviewed by MARTIN - 24 September 2018

" Fine, second time I have used and the experience was very straightforward. "

" No issues at all. Rented a 4x4 suv for easy access to trailheads & everything was fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MALACHY - 22 September 2018

" Great reliable car, very efficient and helpful staff.both renting and returning. Had the car for 16 days and loved it. "

" Counter staff were great, Very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by JOHN - 22 September 2018

" Simple efficient system "

" Counter staff a little slow and not over pushy regarding add ons. Drop off very efficient "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by NICHOLAS - 17 September 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SEATTLE, US - Reviewed by GAVIN - 16 September 2018

" A few days prior to picking up the vehicle in Seattle we received notification that our flight time had changed. When we emailed Auto Europe to notify of the changed pick up time we received an auto response with a contact number. While at San Francisco airport our flight was delayed a further 2 hours. When we called the number in the email to pass the later pick up time there was an answerphone message saying the office was closed. Surely Auto Europe know that their customers are all over the world and should provide a 24 hour point of contact. "

" We picked up our car around 11 o'clock at night. There was only one person in the garage who had several customers to deal with. That just pointed to the vehicle and said the keys are in it. There was no quick familiarisation to the internal controls by them. The vehicle would have benefited from an internal clean as there were quite a few crumbs and foot marks on the seats and footwell. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by BARRY - 06 September 2018

" Good price for the car, and efficient service "

" Queue of over an hour to collect a car that was already booked. Staff were very pleasant but this should be a 5-10 minute process and severely affects the ongoing timescales for the journey. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by CHANEL - 05 September 2018

" website good as always, but I am price sensitive rather than carhire or website/agent brand sensitive. With lots of competition this does not encourage loyalty to autoeurope. perhaps you could offer additional repeat customer loyalty discounts to draw people back and buy loyalty "

" Terrible check-in experience. lady was unhelpful and just trying the hard upsell on car, insurance, satnav etc. Would not allow us the ford Edge model we had requested even though 3 of them in garage next to the hyundai (i think) we were offered. She said they are allocated to other people not us. After a bit of aggression and anger I gave up, but approached the staff in the garage. After over an hour of nonsense we were eventually allowed to drive out in a ford edge. Further, we think the tyre may have already had a nail in the tyre as the air pressure indicator came on shortly after taking the car. We ended up paying extra to get a slow leak puncture repaired so we could drive the car back to the airport. A rather unpleasant experience all round "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by ERIC - 05 September 2018

" Thanks! "

" Very pleased with everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by KEITH - 04 September 2018

" Depends on resolution of my complaint. "

" Had to stand in queue at 98F for more than 3 hrs to pick up car - only one representative on duty as shortage of cars. Eventually issued with a dirty car in a very dilapidated state - told I would have to take it or leave it as no other cars available. Same car also issued to someone else at same tiem so there was a prolonged dispute over who should take it. Car supplied with faulty tyre that had to be constantly topped up with air until it finally failed and I had to pay for ti to be replace. $212 (£160) taken form my card even though I declined all extras and returned the car with a full tank. No explanation provided for this extra charge - money has been stolen from me and I need it ot be returned. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SEATTLE, US - Reviewed by CHRISTOPHER - 31 August 2018

" Auto Europe is by far the best site for booking rental cars. Their inclusive insurance options are excellent value for money. "

" Alamo is consistently excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ROBERT - 27 August 2018

" A good deal overall "

" Fast and convenient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by WARREN - 23 August 2018

" Auto Europe website eat to use "

" I had booked an economy car but none was available so wa upgraded. The car was clean inside but outside windows were dirty and there were numerous small scratches and dents on the car "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEATTLE, US - Reviewed by JESSICA - 20 August 2018

" Don't really know how Auto Europe is different from Avis. So giving same rating. "

" Great value and great car but had several poor customer service experienced. My check in experience was not great - I got sent to three different parking spaces without a car in it and then was given my car's license plate and told to "go find it". Didn't seem to care if I got into the wrong car. Then I wanted to turn in my car early and it took me over an hour to speak to a person - dialing all different numbers. Then the person I got through to was all over the place and kept making jokes which was super frustrating. Then told me it was going to cost me money when it wasn't. And all around I wouldn't book again with Avis knowing that was the customer experience I was going to get if I could get a car for the same price from someone else. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by PAUL - 19 August 2018

" * "

" * "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by MARIUS - 15 August 2018

" Overall wonderful experience. efficient and friendly staff and the car was perfect. "

" Could not have been more simple or perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by LISA - 13 August 2018

" Great. Everything was very well managed and efficient. "

" Excellent! Staff were great and very knowledgable and helpful. Very well organised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by IAN - 25 July 2018

" Auto Europe is always my "go to" car rental company, wherever I travel in the world. Again.... A pretty frictionless process. Keep doing what you are doing. "

" Both picking up and dropping off the car was a frictionless experience. Much less paperwork, and friendly service. Great digital communication between the check in desk upstairs and the car pick up station downstairs. I was greeted by my First name, very friendly. Only complaint would be about the wait time at the check in counter, and that wasn't really too bad. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEATTLE, US - Reviewed by ROBERT - 19 July 2018

" Very good "

" Great car and very speedy process "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by ANDREW - 19 July 2018

" Worked well. "

" Counter staff attempted to deny additional driver and tank of fuel included in prepayment. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SEATTLE, US - Reviewed by WILLIAM - 11 July 2018

" The overall car rental experience was very satisfactory. "

" Very happy with the car and the service provided "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SEATTLE, US - Reviewed by PAUL - 21 June 2018

" Poor car and not impressed with Thrifty but no issue with Auto Europe "

" They tried to get me to take additional insurance which I did not feel was necessary and then persuaded me to pay for gas up front as told it was a much better rate with them and was likely to increase imminently. In reality it was far cheaper outside and the tank did nit hold the number of gallons they charged me for. The car itself was high mileage, covered in scratches and was smaller than a compact. A Nissan Versa is a sub compact according to Nissan and other car companies but Thrifty said it was a compact. This was the biggest car available from a small choice of 4 so was stuck with it. Will stick to Alamo or Dollar in future. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 3

SEATTLE, US - Reviewed by RICHARD - 23 June 2015

" When booking my car i was given a 5pm return option despite the fact the store closed at 4pm. This was really misleading otherwise it was successful as a booking service. "

" I got a bigger and better car than I anticipated. I also was able to drop off after 4pm when it closed without any issues. I did struggle to get in contact with the office as there was no direct contact number on my paperwork and this caused me problems when returning my car, but I eventually got it. "

SEATTLE, US - Reviewed by MICHAEL - 28 April 2015

" No problems at all, it just worked which is what should be expected. "

" My only negative is that I asked for a Ford, would have been 100% happy with most other Amaerican cars but was given a Kia! The Kia did the job but was not as comfortable as expected. "

SEATTLE, US - Reviewed by MARK - 31 March 2015

" Great prices! "

" Excellent service at the counter, from an employee who I asked for help on the lot and also the return agent "

SEATTLE, US - Reviewed by XIAOHUI - 08 October 2014

" Easy and comfortable! Perfect! I changed my booking last day while your service is so sweet! "

" NEW CAR AND FIRST CLASS SERVICE "

SEATTLE, US - Reviewed by MICHAEL - 11 July 2014

" Had no problems very easy to book "

" One of the most efficient hire companies we have used. Check in and return of car extremely well done. Would certainly use again "

SEATTLE, US - Reviewed by HARSHAD - 10 January 2014

" The service on the phone when I booked the car was excellent. The agent offered good advice and the trip to Seattle/ Vancouver was event free. "

" The Car that was issued to us was good and spacious but when driving the car pulled slightly to the right - indications of the wheel alignment not being correct. "

SEATTLE, US - Reviewed by BORIS - 12 July 2013

" Good service "

SEATTLE, US - Reviewed by GANG - 10 July 2013

" the price is good. "

" A lot of nice cars waiting for selections, great. "