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SICILY BY CAR MALTA CUSTOMER REVIEWS
- 5.5
- 5.8
- 3.3
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SICILY BY CAR MALTA Car Rental Reviews
Average Rating for Sicily by Car :
MALTA INT. AIRPORT, MT - Reviewed by HUGHES - 29 October 2024
" Will now only book big brands in future "
" Worst hire car I've ever had. Wasn't ready when we got there also mixed up paper work. Drivers side rear window hinge was not attached to the door(had to do a temp repair myself (on a business trip and didn't have time to wait for an other car. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by VASILKA - 06 October 2024
" Very disappointed with the quality of the cars I had to change my car 3 times in the first 3 days. We contacted Auto Europe and were very unhelpful and rude, they did not ring back when they said they would. Very stressful experience and spoilt my stay in Malta. "
" Very disappointed with the quality of the cars I had to change my car 3 times in the first 3 days. We contacted Auto Europe and were very unhelpful and rude, they did not ring back when they said they would. Very stressful experience and spoilt my stay in Malta. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 10 August 2024
" A positive experience less the condition of the tyres and wipers. "
" The staff were good and efficient. The vehicle handover was in a poorly lit covered car park the overall condition of the vehicle was as expected minor scratches and signs by of wear. I didn't notice the condition of the tyres was unacceptable. 3 of the tyres were worn beyond the wear indicator and on one it was particularly worn where wire was exposed. The wiper blades were also so worn they were ineffective not a problem in the sun but we still needed to clean the screen periodically. The handover was fine and I did point out to the agent the issue. Hopefully they will be addressed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
HAMRUN, MT - Reviewed by MARY - 27 July 2024
" At first we were skeptical cause of the reviews. We were very worried when we encountered the tyre and road side assistance issue. But after our experience, as described above, would have no hesitation booking again with them. "
" We booked an economy car, which was great when we picked it up. After getting to our location, the tyre went flat. We couldn't change it as the wheel brace was worn out. Called roadside assistance and they wanted to charge us €170, which was unacceptable as it wasn't our fault that we couldn't change it(this service is sub-contracted). We managed to replace it with the help from family. We found that the tyre was worn down to the steel, hence why it flattened. Next day we went to the airport counter. We were given a replacement car with no issues. They only had an upgrade car and they provided us with it with no hesitation. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LUQA, MT - Reviewed by PAUL - 06 June 2024
" Some cars in very poor undrivable condition with staff who tried to persuade the customer it was ok. "
" We eventually were given a decent car in a drivable condition however the first car had on both the tyre pressure light and engine light which are both WARNING LIGHTS. The staff member advised this was fine although at this stage the engine was not sounding normal. He did not seem to understand the meaning of warning lights and said the car would be fine. I expressed that I was not happy taking the car in the very poor condition it was in and I had it changed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by VINCENZO - 26 May 2024
" I would always recommend Autoeurope as have used you for years in the past and recommended you to many family and friends, but won't be using Scicly by car again . "
" I was about to email your customer services of my experience. Firstly, I would like to add that when I handed my license to the person at the desk,he said my license expires at the end of the day , which means it was still valid for the collection . I went online to find that I could renew it immediately online and the license would be fine . I also showed the the person and he said he would have to call his manager, while this was happening i filled in the online form which was straight forward within minutes and showed him proof that I had a new licence which actually arrived at my home address within 3 days ( received before I returned back to the Uk ) . He said that the only way I could hire the vehicle was to take the full insurance with them , explained to him how does that make a difference if you are saying my license is not valid , he replied if anything happens to the vehicle we are covered !! Couldn't understand, so they are letting me drive but without a valid license, absolutely absurd!! He showed proof that my online application was approved and also states that I'm allowed to to drive , he wasn't having it , all he said was if you take the full insurance at 135 Euros I could take the car . They obviously knew that i couldn't do anything and took advantage. The full Cover if required when taking the car was originally £29.50, how the got 135 euros was rediculous, the hire of the vehicle was only £40 !! Plus on top of this , when I went to the vehicle it has damage on nearly every panel apart from the roof, the passenger side door couldn't be opened from the outside , the man said don't worry about the damage as I have full cover , that wasn't the point , I had to attend a wedding in a car that looked bad , even previous damage that had been repaired badly could be seen, plus covered in Sciclybycar stickers. Then once o actually got in the car the management light was on and said engine failure , the man said don't worry. Then at night I could see a thing when a on coming car was coming towards me as the internal screen was so dirty , I had to clean it when I got back to the hotel and asked them for something to clean the screen with . I have hired multiple cars through yourselves and this I must say was the worst . Ps I would like to add that I also have my own private excess refund and the company didn't car about that either . Extra insurance that cost me nearly 4 times this original hire cost and the car was an old banger that had nearly 54k on the clock. Ps the steering wheel was also not central, the car pulled to the left and the tyres where very close to the legal limit, worn on one side obviously due to the geometry out . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LUQA, MT - Reviewed by DEAN - 24 May 2024
" Would never use this company again. Shocking "
" Car was in a shocking state. Drive badly and had engine warning light on. Only used it once due to being scared of it breaking down. The only day we used it a second engine warning light came on. Phoned for a replacement but was told it would be ok. So we didn't use it again "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LUQA, MT - Reviewed by JEFF - 14 May 2024
" . "
" Car was battered. Clutch on its last legs, two tyres dangerously warn. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LUQA, MT - Reviewed by GRAHAM - 26 April 2024
" Generally disappointed. Process was easy but car was terrible "
" Probably worse car I've ever hired. Covered in dents and scratches which made me very concerned they would "miss" one on handover inspection and then try to charge me. Also was a. "smokers" car and the inside was really unpleasant - had to leave windows open "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by GABRIELA - 10 April 2024
" Very good service. "
" Cleaning and state of the car were not 100% but it is minor details, for the price paied it was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUQA, MT - Reviewed by RICHARD - 05 March 2024
" As above "
" the car wasn't in a great state - the engine warning light was on, it needed an AdBlue top up, it had a spare wheel fitted already, the fuel wasn't full, it was quite scratched. The car seat that we had booked for our baby was old and unfit for purpose and the team was unhelpful when we raised this issue "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LUQA, MT - Reviewed by MATUS - 25 October 2023
" Easy to book and great price "
" The car and especially tires were in very bad state Car seat for a child was filthy "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by LICHELLE - 15 October 2023
" No comment "
" Car had serious electrical faults, which endangered us on the road. The roadside assistance and customer service were incredibly rude, unhelpful and unprofessional. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by PHILIP - 25 September 2023
" Auto Europe are very competitive and provide all insurance needs in one package rather than selective bits, so you do actually know you are covered for everything, which is why I chose them "
" The car that was provided by Sicily By Car had 5 engine fault lights showing on the display. When I raised this with the person who gave us the car he just said 'It will be OK' which I really new it wasn't, and should have refused the car in hindsight. The car had very little power in the higher gears and regularly had to be put in first gear to climb gradients. As it happens we managed relatively well for the 2 weeks we had the car, but I think you should be aware of the condition of vehicles they are providing. As I have said I should have refused the car but was of the opinion that another car may be in the same condition. Again I should really have refused to take the car, but after a long journey we just wanted to get to our accommodation. I am happy to provide photos of the display should you require them showing the fault lights. They were all amber lights, and I know from experience that this is not particularly a problem, but I believe they did affect the performance and they should have been rectified by the company. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by ARNO - 06 September 2023
" Always happy with Auto Europe - very responsible and responsive company with great value for money - wasn't their fault. "
" We are renting vehicles on a regular basis in many different countries in Europe and abroad over the past 20 years. This was the worst experience we ever encountered. We had a long waiting time at the pick-up - this can happen, but 5(!) customer service people were present at the branch, but only two of them were actually doing them job in helping people to check in. The vehicle we received was the worst car I ever drove. There was damage all over it and some parts were missing or obviously replaced, There was evidence that this car has had serious damage, which looked like it has had an accident in the past. The tires were run off on the inside and this would definitely be illegal to drive at least in other EU countries. The worst thing though was that the alignment and the power steering were completely out of order. The front axe wheels were not aligned at all and the car and the steering wheel were shaking when driving. When we returned the car we told the costumer service person about the problems with the car. Unfortunately he took this personal, although we said nothing bad to him. He told me I was making 'trouble'. You can be assured that I will not make any 'trouble' anymore and will never rent a car from Sicily by car. By the way - we saw a lot of cars on the islands that looked like ours. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LUQA, MT - Reviewed by STEVEN - 22 August 2023
" Absolutely appalling experience from start to finish! - 2 hour queue to pick "the car" up that I order to find that the car had been downgraded to what I can only describe as an old banger in terrible condition. TWO hours queuing up to collect and then on return tried to charge me €400 for damage to a wing mirror that was already done when I collected the car. Luckily had photo evidence to prove that the damage was already done, as they guy that checked the car in, tried to convince me that the damage was definatley done by me! Had a massive argument in the office, until I proved they were being fraudulant. I have reported Scicily by Bar to Malta trading standards as a result of my experience and will NEVER use you as a broker again. "
" Absolutely appalling experience from start to finish! - 2 hour queue to pick "the car" up that I order to find that the car had been downgraded to what I can only describe as an old banger in terrible condition. TWO hours queuing up to collect and then on return tried to charge me €400 for damage to a wing mirror that was already done when I collected the car. Luckily had photo evidence to prove that the damage was already done, as they guy that checked the car in, tried to convince me that the damage was definatley done by me! Had a massive argument in the office, until I proved they were being fraudulant. I have reported Scicily by Bar to Malta trading standards as a result of my experience and will NEVER use you as a broker again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by JONATHAN - 16 August 2023
" Overall very good service "
" A positive experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by RUDI - 07 July 2023
" Always fine to book with AE. Easy process and easy to navigate website. Could be better with potential One way fees and Cross border fees being more visible (maybe with a pop-up). "
" We were given a wreck of a car which had a lot of damage. Windscreen rubbers were loose, and windscreen wiper was ripped (I was told this was OK as it would not rain anyway). After returning to the desk (as nobody from the desk was able/willing to attend the parking) we were given another vehicle which was presented as fairly new (as per mileage counter on 6463 km). No (visible) damage, but I highly doubt the mileage counter. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by DAVID - 22 May 2023
" Good value . "
" Waited for 2 hours in queue to get the car so that it was dark by then and driving to an unknown location was therefore difficult. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUQA, MT - Reviewed by DEREK - 14 May 2023
" Simple booking process generates good choices of rental companies and cars at reasonable prices. Have successfully used their booking process on numerous occasions, HOWEVER, very worrying when they are not updating rental conditions at point of booking, as in this case. "
" Very poorly maintained vehicles, although I received a complementary upgrade, and it was probably the best car I have ever had from them - unfortunately not saying a lot! On collection of the car I was told that as I am 76 years old they would have to contact their insurance company as their driver upper age limit is 75 - trying for extra fees? I refused any such action or potential extra charges, as Auto Europe conditions at the time of booking said the upper age limit is 80. Then they altered my date of birth to get my age under 75?? I took the car, and realised that I was fortunate that I was not involved in an accident as I would possibly(probably) been classed as uninsured. I checked the Sicily by Car website on my return home, and their conditions do state that the upper age limit is 75, which is different to when I last booked with them via Auto Europe in December 2022. The latter may have not been informed of the change, or has not been diligent in updating their website conditions. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 23 April 2023
" See above "
" Condition of car appalling. SB. Did change the car after several email exchanges. On car return employee asked me to open SBC on Google Maps and without asking me hit 5* on the review before I then cancelled when realising what he was doing!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by GEOFFREY - 06 March 2023
" age declared to Auto Europe but Sicily said i was to old to hire on collection "
" car had a lot of minor damage . had to take a lot of photos to prove they were their on collection "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUQA, MT - Reviewed by MICHAEL - 31 August 2022
" Overall very satisfied. "
" There was a long queue and wait at pick up due to none of the paperwork being pre prepared and a large number of cusyomers returning with issues. However the staff were very efficient with me personally. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by NIGEL - 16 July 2022
" dont like the way the 3rd party insurance is not explained well at all and that you still have to pay large deposit. will go direct to car rental company in future instead of broker such as 'Record' when in SPain. "
" car very poor condition and broken air con, still had to pay 1000euro deposit even though had full cover insurance. drop off very long winded while every inch of car is checked over. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 2
MALTA INT. AIRPORT, MT - Reviewed by NICOLAAS - 14 July 2022
" You represent these mafia practicing companies. As long as you do, you are part of this daylight robbery. If it is true that the blockage on my credit card is 1000 Euros, then you should change your web site to that from the 650 Euros you quote. "
" I added all risk insurance via you. First thing SBC said you need insurance. That one is not with us. Then in your contract I had to leave a 650 Euro security. They demanded 1000 Euro and blamed the incorrect amount on you. I booked full tank out, full tank in. They refused and gave me a totally empty tank. Staff were rude and unhelpful. On return the Indian guy who checked the car over tried to screw me on an existing damage, that was made worse than when I picked up the car, according to him. His damage report he made when I picked up the car was conveniently confusing, obviously done on purpose, so they would have an argument into their advantage. They simply said you loose your 1000 Euros. I asked for the manager. They called him. Two hours later, still nobody. Again and again I asked for the manager. 20 minutes later he came. He checked the computer for a previous damage report and found that indeed that damage was already there and he could do nothing else but agree with me and said change the return form into "All okay". This is an old damage that they use time after time to get hold of the security. They never repair any damage. It is a disgrace. Italian mafia. And your company is offering their business. You should kick them out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by DEREK - 17 May 2022
" Auto Europe booking experience is really simple, with a good range of cars and rental companies to choose from. Very competitive rates. "
" First vehicle had to be returned because of oil leak and engine management warning lights. Second vehicle had similar problems with engine management lights, plus tyre pressure monitoring faults, AND I lost 45euros worth of fuel put in first car as second car had little fuel after I was told to take it back empty - big deal! Company representative said that most vehicles have similar problems - "they probably can't be reset by computer"! Probably the reason is that the cars are never serviced! On a more positive note, rental rates were very competitive, and cars were fairly modern. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by MIROSLAV - 10 October 2021
" Contacted auto Europe during the rental but your representative couldn't sort any solutions with them and I just been told no one from auto Sicily responded to your phone call and email. Definitely never again !!! "
" Bad Tyres , wiper blades not working properly, engine , tire pressure and airbags warning light on. Also forced to pay additional fees at the counter ( 206 euro ) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by WARREN - 06 October 2021
" Service was good. Car wasnt the best. "
" Service was good but the car wasnt very clean when I picked it up and it had a number of digital faults on the dashboard that werent addressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MALTA INT. AIRPORT, MT - Reviewed by LUBOMIR - 28 September 2021
" Not satisfied "
" I would not use this company or any other in Malta.First the pick up ,they blocked 650 euros.Which should be refund within 2-3 weeks after dropping off the car, providing no fines ! Secondly we left the car for 5 Mon in a parking Infront of Auldi shop.Somebodyade a small dent.We had to pay another 320 euros,and the company said to call auto Europe and they would return the money.When we call auto Europe it turned out,that it is not cover by the insurance.Overall strongly advice do not bother to rent a car in Malta! It is not worth it! And I would not use any of the companies! Not happy. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by DARREN - 11 September 2021
" Auto Europe has always been a reliable way of booking cars. This experience would make me concerned about the condition of cars I'm hiring going forward. I think Sicily by Car in Malta should be reviewed as a supplier as it damages your overall reputation. "
" Staff at pick-up were incredibly rude and had no concept of customer service. Car was fit for the scrap heap. We waited ignored by the staff who occupied themselves with paperwork and then the greeting was "you're late". It had taken time to get through the airport arrivals due to COVID paperwork queues. The car was in terrible condition, literally holes in it, wing mirror backs missing, severely dented all over. We said we wouldn't accept it. They told us all their cars were like that, they were cheap to rent and so that's what you got. Have rented using Auto Europe many times and have never been provided with such poor quality car. We were shown other cars, all in similar condition. I think you should consider removing from your list of providers in Malta. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
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