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SIXT BELGIUM CUSTOMER REVIEWS
- 6.8
- 6.7
- 7.8
- 6.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT BELGIUM Car Rental Reviews
Average Rating for Sixt :
Showing Results 1 to 9
Page 1 of 1
BRUSSELS, BE - Reviewed by DUNCAN - 23 March 2023
" Easy booking experience and peace of mind with the extra insurance provided. "
" Counter staff very friendly and helpful. The car itself was larger than I expected (in a good way) and was a pleasure to drive (I may now even buy one myself). Drop off procedure seemed ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by KWAN CHEUNG - 29 January 2023
" First of all, I already mentioned I will go to Germany, Netherlands and Belgium. Auto Europe doesn't ask me to add an extra option - Winter tyres. I was been told by Sixt I need to add an extra 300 euros for the Winter tyres and the car needs to be downgraded without a refund. Absolutely hopeless, if auto Europe website is more clear and let the customer to choose and said why we need a winter tyre in some certain countries. The story wouldn't be like this. "
" My wallet has been stolen and they don't accept psychical master debit apple pay or cash. In the end, I cannot get my car and the holiday is ruined. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRUSSELS, BE - Reviewed by FRANCIS - 17 November 2022
" Very impressed - straightforward, efficient and polite. Highly recommended! "
" Great service, clear explanation of the electric car, very customer-orientated and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by VIKTORS - 18 March 2022
" Nil "
" Nil "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRUSSELS, BE - Reviewed by VAMORY - 02 November 2021
" Would be great to have more details on the booking options. "
" Efficient, effective, fast. Nothing to add. Would book again with pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLEROI, BE - Reviewed by JAN - 07 June 2019
" Very easy. No complaints "
" Great experience, except the instructions on the receipt and from the guy checking the car out regarding where to drop the car off on return to Charleroi were incorrect and we wasted a lot of time trying to find the address. In the end we drove back into the airport and the Rental Car return was sign posted! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by JEREMY - 12 October 2018
" You showed it can be done! "
" Excellent service, easy to use, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRUSSELS, BE - Reviewed by VALENTINA - 22 August 2018
" see above "
" I am very disappointed with this service and I want to claim the refund because i did not use the car! I have lost my driving licence before to travel and even if it was already paid and yiu had the credit card in my name as guarantee of the rental when I have asked to add a second driver with all the credential the operator at Sixt desk said that it was not possible! I have checked in Italy and this is indeed possible to add a second driver! even the reservation was under my name! I want the refund please let me know how we have to proceed. I had many other expenses on top of the car already paid this is not acceptable at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHARLEROI, BE - Reviewed by JESSE - 10 August 2018
" see point 3 "
" on the client experience - and please forward this to whomever is relevant/cares As I was spending my late morning listening to the waiting tone voice-over (on the German damage line; +49 (0) 180 6 374 982) droning on I noticed the words that were being repeated again and again; describing Sixt as "going for the exceptional", "our passion, your advantage", "driven by innovation" & "going for the best". Looking at my rental process/experience at this point I thought it was useful to measure them against the guidelines mentioned on that waiting line. Check-out - rating 9 out of 10 Agent was present, went back with me to inspect the car and was being very helpful in getting everything organised Car itself - rating 8 out of 10 good car, wel represented & appointed Return of the car at the Charleroi airport - rating 1 out of 10; that 1 point is for having actual humans on the line rather than computers With the full info I have now it seems that even the Goldcar return at Malta is more service and client oriented. First of - the Belgian service desk at the airport; as soon as the car has been returned (or is more than 48 hours after return) they refuse any involvement, agree that return actions by the agents are completely random (some will and some will not do this - I guess depending on if they feel like it). They also send me straight to the Benelux damage hotline (behind a paywall - very interesting business model in 2018) without checking who I was, what my rental was or anything else. Arriving at the Benelux desk they informed me that as this rental was related to a German license plate I had to call the German damage desk. They also listed a long list of reasons as to why the customer service desk would not be able or willing to assist in the return policy (after hours, no one at the desk, other clients, busy, client had to run for a flight); an interesting list but none of those applied to my return and if they had even bothered to listen to my story they would have known this. At no point was I left with the feeling that I was still a client (past & potential) and there was nothing in this process to lead me to believe that they had been trained according to the mantra of the voice-over. Upon calling back to the service desk at Charleroi I spoke to another colleague (I assume as this one could only speak English) I told them the damage Benelux desk had informed me I should call Germany and I proceeded to tell him how the service comes across and how the return policy can be improved (using a more client-oriented protocol). None of this information was taken serious, at no point was I told that my feedback was valuable, that they were sorry the rental experience lived up to my expectations etc - no, they proceeded to ask m; "so what do you want us/me to do about this?". At this point I informed the agent that I would like to be sent a form for feedback so that I could leave my comments in the hope that someone else will do something with it. Only at this point did the agent ask me for my name and details, figuring out I was a returning customer (from found item he remembered) and then told me he would pass this on to a colleague who knew how to send these forms. The fact that I got a damage report before a questionnaire on my rental experience asking for feedback - I guess that shows which team is driven and has focus to execute. German Damage team - rating 8 out of 10 Clear, precise and instructive on what to send in the damage process. Equally surprised as me that I had no photos, there was no return agent, the agent at the desk did not inspect the car with me etc. Overall - rating somewhere between a 3 and 5 out of 10; Three good and professional areas are completely let down by the post-sales side on the Charleroi side; just as if car rentals are a one-off experience and there are no returning customers or people don't tell other people on their experiences. I can only hope that the clear room for improvement will be used accordingly. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9