" Why were there no Berlingos or similar available? They are much better. "
" I was disappointed to get a higher spec car than I had booked which was more complicated to drive and almost certainly less economical (A BMW M3 estate rather than a Renault estate). I suspect too the Renault's boot /trunk would have been larger. In the BMW we had to have one of the rear seats folded to accommodate all our luggage which was not so good for our children. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking process very straightforward. "
" I had security deposit blocked on 2 cards, leaving me out of pocket for a week. Drop off was delayed due to no staff at drop off point. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Auto Europe could refund the initial payment as a goodwill gesture as I then had to pay SIXT 3 times the amount for a last minute hire. "
" I was a couple of hours late, my reservation was cancelled and I had to pay a huge amount for a new contract to get a car. I know this was in T&Cs but the cost were not talked through, just handed a new contract. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible. "
" On returning vehicle i pointed out a small ding in rear door which I wasn't made aware of that was there when I picked car up. I was told it would be OK as cars go through a scanner on exit and return. I have now been told that I have to pay almost £700 for this damage that was not done by myself. This can't be legal to charge for damage that was there at pickup. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall a good experience. Score would have been higher but for the lengthy delays at the collection desk. "
" Almost a smooth process from start to finish. Counter staff were very helpful and cheerful and everything was dealt with quickly ... once we got to the counter. Queues were unacceptably long after a flight. Took around two hours to be served which we were less than happy about. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was okay - but information on drop off would have been helpful. If Autoeurope can help with this then that would be very helpful. "
" Pick up was good. Not informed about drop off details in that it is not manned - so no information provided on that - also was hard to find. Car had a lot of damage on it when picking up. After returning the car was informed a couple of days later that i would be charged for damage to the car. There was no additional damage as the car was securely parked and stored with driving only from and to secure locations. Also photos were taken - I refuted the claimed damage and had to contact t several times. They eventually agreed that damage was already there. No apology or anything. Stress and time spent sorting this out. Have since contacted them to provided details of extra charges and still waiting for response. Not professional and obviously trying to get charges from drivers and then not repairing the previous ones. This is the 2nd time this has happened with SixT - Terrible!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Smooth booking via you and an equally good experience with SIXT "
" The whole thing went extremely well. Staff fantastic and car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" My Sixt experience was poor. "
" Got charged an extra almost £200 with no details of why and for what. This is more than I paid for the car hire! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Next time i won't bother to book an automatic. "
" We had ordered an automatic VW Polo or similar. When we arrived they put us into a Peugeot 508. That is a big car but they told me that it was the only automatic they had. We looked at the car and then told them it was too big. Another Sixt person told us that we could have a Corsa but not automatic. We had to settle for that. When we returned the keys, I asked about this and the person I spoke to said that they rarely have small automatics... So there's not much point in paying the extra and booking one... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" yes "
" Had a good experience, very happy with me being able to get the car out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've been using Auto Europe for decades and it's been always flawless. "
" Excellent customer service from the SIXT representative. The car was nearly brand new and immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would think twice again as took ages Toni stall 2 unfamiliar car seats with 2 tired children "
" Car seats were not installed and didn't work very well. Also had heights of children but only options given based on weights- a heads up on this would be handy "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All very efficient and good value for an almost new car. "
" Easy process at pick up and drop off. Excellent condition car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above comments "
" I have had bad experiences with some car rental companies (e.g. Enterprise) but have used SIXT several times now and the can be reasonably priced, efficient with no nasty surprises. Will continue to use SIXT as my first choice for car rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy booking experience "
" Staff were very friendly and helpful. Car was in very good condition. Would definitely use again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NA "
" Everything about the pick up and drop off was excellent UNTIL I received the final bill that contained an additional fee for picking the car up at the airport. At NO time had this been mentioned and it felt like a backhanded way of getting an extra payment. Transparency is very important. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. "
" Very helpful and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My only disappointment was that there was no usb or 12v power socket in the vehicle. I didn't even think it was possible to buy a car without an auxiliary power supply in this modern era. "
" Check in was easy although our clerk had difficulty accessing the reservation computer system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all fine "
" all fine "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I ended up paying circa 200% more than my original booking with AutoEurope based on small print (eg I made it clear when booking that I was driving to Sweden but by the confirmation came though excluding such costs it was too late to change). Lesson learnt, do not use AutoEurope again. "
" Customer service was ok but the whole experience including interface with AutoEurope was not good. As a general comment, I'm always surprised how long the booking takes to process at the pick-up point when all details other than drivers license have been provided in advance. Could definitely learn from efficiencies seen in hotel check-in process in recent years - should be targeting 'pick up the keys and go' system. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" We have always rented cars through Autoeurope both in Italy and Denmark. This last one was very disappointing and a very expensive experience. "
" Counter person did not know anything about renting out an electric car. Did not know how many kilometres it could drive, did not know where to charge the car nor how long it would take, did not know that you need a charge app to be able to charge card . We had to rent another car at a considerable expense. Denmark is not ready for electric car rentals. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would use this company again "
" I was pleasantly surprised to find that the car was brand new with only 39km on the clock. I had no trouble with the car and the return drop off was very easy with a very helpful young man explaining where we had to go to pick up the courtesy bus to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always had good experience renting through AutoEurope. Never had any issues presenting the voucher. "
" Counter staff was curt. When I expressed concern that the extra insurance I had puchaced wasn't referenced. The car was without a ice scraper in December. I have never rented a car during the winter where that has not been provided as a safety measure.. we experienced ice and snow over the rental period incl ice on the windows when I picked it up at midnight. Luckily it was thin enough for the heater to melt it but any thicker and I would have been stuck in the airport at midnight without being able to clear the windows properly. It also didn't have a parking dial. Which exposed me to the risk of parking fines on several occasions. I am Minded not to rent from them again due to the two issues which from a safety and financial risk perspective leaves me uncomfortable compared to other companies I have used successfully in the past "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" perhaps a few additional signs within the airport estate re hire car return location would be good, as I missed a sign and ended going back out onto the dual carriage way which caused a panic to get back in time to hand the car over and go for my flight. "
" Very happy with Sixt at Copenhagen Airport - the staff were friendly and efficient, the car was very well presented and the rental price competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value. "
" Would have rated this 10 but for 2 problems. 1) damage report provided at time of hire was not accurate. It reported existing damage at wrong part of car. When mentioned this to reception, was told to send photos to particular website, which we did. Got speedy positive response very quickly which was good. 2) Paperwork was not clear about deposit being reserved but not paid. Reception cleared this up very quickly which was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Quality of car from Sixt reflects on you as wekk "
" Car was in poor condition externally and I had to check off lots of damage in poor lighting conditions. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Good value "
" Collecting the car took way too long. Winter tyres not provided despite it being law in the country we were traveling to, resulted in us not having use of car for a day due to icy conditions. Very cheap...but for a reason. Would think twice before using again. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As previously stated not good and where possible would try to avoid in future "
" Supplied a different car to that booked although it was larger amount of previous damage was over 10 items. Considerable walk to pick up vehicle no lighting and difficult to check vehicle on collection. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 2
" I've found Auto Europe is true leader in providing outstanding car rental services! Auto Europe was recommened to me by a colleague and I wish that I came across Auto Europe earlier enough to save me lots of money & hassel free service. Thank you for your excellent service and please keep up the good work!!! "
" I'm a business traveller, currently working in Copenhagen area since July 2019 on weekly basis. I have been renting every week from various rental companies. Most of them proved to be professionals, honest and their cars are in very good shape. My very first experience with Sixt has been stressful that left me with a very bitter taste. I picked up a car during the night and given a list of demages on the car, these demages were cosmetic hence car was in working condition. However, I drove off and returned the car on the expected returned date/time with 60km of mileage. The clerk who checked the car in found 2 very minor scratches that were not on his list neither were on my list BUT these were NOT fresh scratches. He would not accept and suggested that Sixt expert will examine the damage and I will be contacted. Its been a week now, I have not heard anything whether I will get my deposit back or what I would be charged for those scratches. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" See above "
" Best car hire I have had. Easy to collect and return and staff helpful and efficient. A good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I like Auto Europe as it is the website that I experience, finds me the lowest price deals. It is also easy to cancel an order if one finds a better deal later on. As long as you know what you are doing, car hire can be good value and with limited stress. "
" The contract worked well, however, I had to make extra visits to the office both on arrival, to document some minor damage that was not on the contract and departure where I prefer to see that the car has been through control and then I fully understand any issues that may have been found. It is unfortunate that the Car Hire business is not one of implicit trust, one has to be ultra careful or pay a lot extra to avoid an increased risk of being "ripped off". "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very bad "
" Arrived about 11.00 flight delayed had all correct paperwork but rep had know record of rental said voucher had wrong number should have started with 92/94 not UK then asked if could rent same car but was told would cost. 324pounds not very impressed do think she was very experience.so when next booth eurocar very pleased to help us and rented ford focus for 184 pounds . My in the process of sending all paperwork to claim our 88.93 pounds back and the extra 100 pounds we had to spend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Eashy to book online and give a good selection of cars "
" Very friendley staff easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good website easy to use and prices are reasonable for the "high" season. "
" The office staff at Sixt in Billund was very friendly and had a very good customer service. The vehicle was okay not the newest but did what I needed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy to book and pay for vehicle. Liked ability to compare prices across the various car rental companies and thus pick cheapest rate. Made car hire very economical. "
" Efficient outfit from pickup to dropoff. Queue at Copenhagen airport was very short. Car was much bigger and longer than ordered but this was to our advantage because we had passengers for some trips. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book "
" We broke down & had to wait 3 hours for a taxi to take us to our Accomodation then get a train / taxi the next day to the airport as there was no replacement vehicle available. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" Very good price and service. "
" Was upgraded which was nice and overall very good service. Few extra bumps and scratches on the car that had not been identified on paperwork but it was easy for me to photo and email them to the central office who acknowledged the corrections. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great pricing & very efficient service. "
" Minor gripes as I was initially billed an extra day for arrving an hour early into the booking office (I didn't appreciate the airport would only take 5 mins to exit & collect baggage) although the car was only collected 15 mins early. Car collection was also difficult, as the office wasn't easy to locate. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Quick and easy to book good selection of vehicles and competitively priced "
" The only real issue I had was I had to wait for an hour and a half to get served as there was only one member of staff at the counter "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Would use again but think hand over and taking back could be improved "
" Would rather someone walked around the car with us, showing issues and also so we could find it "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Cars do break down but I spent about two hours on the phone speaking to Sixt, then to their 24 hour recovery service and then again to Sixt. It was very frustrating. No Sixt closer to where I was staying had a car so they wanted me to drive two hours away to get a new car (the recovery services told me that they would not cover any additional recovery over 24 hours so Sixt was keen that I change it). I felt that I should not have been charged for the full six days.... "
" Unfortunately, the car broke down (flat battery). We jump started it once and then it happened again and wouldn't start. Sixt sent someone to repair it one evening. The next day, we had to drive 2 hours to drop it off to get a new car. I then decided not to take the car for the last 24 hours as my plans had to change so many times. Sixt said I would not have to fill up the car that had been used (quarter of a tank). "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Great all around. "
" Very effiecient and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" surprisingly good, as im usually dubious of webiste "
" very impressed with staff, though their website does not clearly show rates for using the bridge between denmark and sweden, or it is allowed to tak the car over- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful "
" I am unhappy with Autoeurope and SIXT and will be calling customer services to complain. I never received a car. And neither companies would amend my booking!!!! Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good price. Seemless booking procedure. "
" Vehicle was well used, 35,000kms with plenty of battle-scars. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" All fine, new car would have been better, many scratches "
" All fine, new car would have been better, many scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I booked an SUV (Nissan qashqai or similar) and when I arrived I was offered a Renault scenic. They may well be in the "same group" as I was advised by the staff but it was very misleading to book what you think is an SUV and be offered a people carrier. I find it hard to believe that a Renault scenic qualifies as an "SUV" - in fact I'm certain it doesn't (it is not a Sports Utility Vehicle). I was extremely disappointed and had to pay extra money to get an upgrade to the only car they had (bmw x1). I have used Europcar and Avis previously at Copenhagen airport and will probably stick to them next time as their groups seem to offer more representative cars to what you book. "
" I booked an SUV (Nissan qashqai or similar) and when I arrived I was offered a Renault scenic. They may well be in the "same group" as I was advised by the staff but it was very misleading to book what you think is an SUV and be offered a people carrier. I find it hard to believe that a Renault scenic qualifies as an "SUV" - in fact I'm certain it doesn't (it is not a Sports Utility Vehicle). I was extremely disappointed and had to pay extra money to get an upgrade to the only car they had (bmw x1). I have used Europcar and Avis previously at Copenhagen airport and will probably stick to them next time as their groups seem to offer more representative cars to what you book. The staff tried to help and eventually (after 20 mins of persistence that I wasn't happy with the car offered) we sorted a reasonably priced upgrade. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The above is enough "
" Had to wait half an hour to be served! - Only one staff that served somebody else. My booked car was handed over to another customer, although I was on time. The substitute car was not with automatic transmission - although clearly stated in contract and therefore dismissed. Was upgraded to a car that required instruction before start. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were very impressed with the car, exactly what we needed. Pick-up and drop-off were so simple. The automatic engine shut-off was a little unnerving at first, but we soon got used to it :) "
" We were very impressed with the car, exactly what we needed. Pick-up and drop-off were so simple. The automatic engine shut-off was a little unnerving at first, but we soon got used to it :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ningún problema "
" ningun problema con SIXT. Me proporcionarón un coche superior al reservado "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall, very good service "
" Very good service. Waiting time to be served could be improved. Final invoice was wrong. It was corrected very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and brand new car. Great experience overall. "
" Professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle Free & Easy "
" Good Experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10