SIXT THAILAND Car Rental Reviews

PHUKET, TH - Reviewed by JAMES - 15 July 2025

" Auto Europe are excellent. "

" Terrible collection experience. The staff had found someone else who shared my name on their systems and filled in their details instead of mine. They were most upset when I asked them to correct the details. The car was in appalling condition, 58,000km on the clock, engine management warning light, clonking noises from the transmission, 2/3s tank of fuel instead of full and dented and scratched on every panel. My complaints went unheeded, this was the only available car according to the lazy staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SAMUI ISLAND, TH - Reviewed by IAN - 02 March 2025

" as always, we got the best price and service from AE. "

" pick up was straightforward and easy. car was pretty battered but worked ok. drop off was a bit odd - we were met at departures drop off and handover was completed but then car was just left in the dropoff area which was a bit unnerving as we were worried we might get a fine. all seems to have been ok in the end though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

SURAT THANI, TH - Reviewed by MARK - 28 September 2024

" A smooth experience "

" A very smooth experience. Staff were extremely helpful which made pick up and drop off very easy. We benefitting from an upgrade. The car was nice, very clean and everything worked fine. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHIANG MAI, TH - Reviewed by ZEWEN - 06 May 2024

" I have use the service and have no idea why got be charged. "

" I have use the service and have no idea why got be charged. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SAMUI ISLAND, TH - Reviewed by NASEEM - 12 February 2024

" A shame the vehicle did not have basic parking sensors. "

" Efficient friendly staff. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHUKET, TH - Reviewed by ERICK - 04 January 2024

" AutoEurope should fix its vehicle description for full size SUVs with Sixt in Phuket to properly reflect vehicle code identifier. "

" Pre-booked a fortuner (or equivalent) with AutoEurope but was provided with a 3008. Lady at desk showed me that the auto identifier code was for a 3008 or equivalent... not for a fortuner. So clearly AutoEurope is Misselling to customer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BANGKOK, TH - Reviewed by RICHARD - 24 September 2023

" Could do better to inform users that booking for same day is difficult "

" Good, however I took out full insurance cover, but they still take £200 deposit! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BANGKOK, TH - Reviewed by RAYMOND - 19 July 2023

" Very good service and quality vehicle supplied. "

" Arrived at the SIXT desk in the airport and quickly covered the documentation requirements. A driver then took us to the hire car building where the car was waiting. The overall experience was very positive as was the return process. Only downside is we left my CD's in the car. Staff were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAMUI ISLAND, TH - Reviewed by GRAHAM - 09 July 2023

" A good experience "

" Very efficient and personal service from the Koh Samui airport Sixt staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHUKET, TH - Reviewed by PAUL - 15 February 2023

" Ook. Caar "

" Still haven't received my deposit "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PHUKET, TH - Reviewed by VITOR - 05 February 2023

" 5 stars "

" Good service and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHUKET, TH - Reviewed by PANAGIOTIS - 03 February 2023

" Very good and helpful, the car in very good condition, and the price was ok. The only think I wait my deposit I give them about 225 euros for warranty to give me back , if it's quick I will prefer them the next time again. "

" Very good and helpful, the car in very good condition, and the price was ok. The only think I wait my deposit I give them about 225 euros for warranty to give me back , if it's quick I will prefer them the next time again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHIANG MAI, TH - Reviewed by PAKIN - 02 February 2023

" Like it "

" Good service, good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHIANG MAI, TH - Reviewed by DARRON - 25 August 2022

" Upto 2 months before money is back in account. Terms of agreement not acceptable and unreasonable "

" No meet at arrival, documents were not ready, Took an hour to complete documents. Send out onto a car park to look for car,no assistance. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PHUKET, TH - Reviewed by ROBERT - 17 July 2022

" N/a "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PHUKET, TH - Reviewed by ANDREW - 02 July 2022

" Need to ensure rental companies comply with the contracted obligations "

" Car was supposed to be provided full of fuel as per contract. It was not. We ended up over filling by 1/3 tank to ensure we were not charged. Felt ripped off. Drop of was a joke told to phone a number when we arrived and they would come to us. Called the number and just told to park the car where we picked it up. Not possible as the car park was totally full. Not given any kind receipt when we dropped the car off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PHUKET, TH - Reviewed by PAWEL - 04 February 2020

" Great "

" All good, no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KHON KAEN, TH - Reviewed by RICHARD - 22 November 2019

" Thank you and your team for the hassle free hire "

" Very good experience thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

UDON THANI, TH - Reviewed by ROWAN - 14 September 2019

" see 3. "

" I think the customer should be provided with details of existing damage to the car when it is collected. I was told it can take up to 2 weeks to get the deposit back on my credit card, this is unreasonable. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

KHON KAEN, TH - Reviewed by JAMES - 02 June 2019

" All good "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHUKET, TH - Reviewed by KIA LONG - 19 April 2019

" Hassle free and polite staff. Good pricing "

" Polite staff. Helpful. No pressure to buy extra coverage at all...that's great. Always had bad experience with Avis but not Sixt "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PHUKET, TH - Reviewed by CHRISTOPHER - 27 March 2019

" Painless "

" All good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHUKET, TH - Reviewed by BENJAMIN - 23 February 2019

" Booking was simple and easy. "

" Instructions to find the counter on arrival could have been better but once found all was quick and we were in our car within five minutes. Car was a little scruffy but sometimes better not to have a perfect car in Thailand! All damage agreed. On return, we called ahead and guy was there to check the car. Slightly annoying that then had to go into the terminal to finalise the paperwork, as we were not using that terminal, but only added an extra five mins. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

KHON KAEN, TH - Reviewed by MAYNARD - 07 February 2019

" As above comments "

" Everything went well with both collecting and returning the car. The vehicle they gave me was fine, and I drove maybe 2500 Km without any problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHUKET, TH - Reviewed by JONATHAN - 29 January 2019

" Booked car but didn't get confirmation. Had to wait for call back for car to be confirmed.. clumsy process. Good price. "

" Car bad condition. Confusing drop off.. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BANGKOK, TH - Reviewed by JOSEPH - 17 January 2019

" Very good. "

" Good service. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KHON KAEN, TH - Reviewed by MAYNARD - 09 January 2019

" Only hired for 2 days this time but all wen5 very well "

" Staff at Khon Kaen Airport very friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHIANG MAI, TH - Reviewed by MANOLIS - 06 January 2019

" +++ "

" +++ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BANGKOK, TH - Reviewed by NORHAYATI BINTI - 03 January 2019

" Pleasent "

" Rental process was smooth and fast. No need to wait to long to get the car. Drop off also easy. Car They provide also still new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHUKET, TH - Reviewed by JOHN - 29 December 2018

" Overall smooth service. Excellent counter staff at Phuket airport so I will recommend you to friends "

" Automatic gearbox starting to give problems. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHUKET, TH - Reviewed by GERARD - 29 December 2018

" Prefer parking sensors "

" Prefer the newer model with rear parking sensors "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHIANG MAI, TH - Reviewed by JAMES - 06 December 2018

" It worked efficiently. "

" Worked well and efficiently "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SURAT THANI, TH - Reviewed by JOHN - 14 August 2018

" Fine "

" Fine "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BANGKOK, TH - Reviewed by KARSTEN - 26 June 2018

" Great! "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PATTAYA, TH - Reviewed by MALCOLM - 12 March 2015

" I find they give good value for money and were the cheapest for the same hire compared with others for this trip. The also were good to contact. Great! "

" Loved the car and the location where you picked it up. Staff were good too. The only problems was, when I picked up the car, the had me down as collecting on the WRONG DATE. 7/5 instead of 7/3. I showed them my voucher, the apologized, and as it happened, had a car to spare. They need to be sharper about dates!! "

PHUKET, TH - Reviewed by MICHAEL - 18 February 2015

" Excellent car service and overall experience "

PHUKET, TH - Reviewed by ARTHUR - 27 December 2014

" as always an easy booking process and a great price "

" My first time rental with Sixt, very happy with the Phuket rental station, got the 11 seater van as requested, in clean condition and rental worked smoothly. "