Auto Europe
- North America
- Central America
SIXT UNITED STATES CUSTOMER REVIEWS
- 8
- 8.1
- 8.7
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT UNITED STATES Car Rental Reviews
Average Rating for Sixt :
NEW YORK, US - Reviewed by TIMOTHY - 07 September 2025
" I experienced a delay with my flight. I phoned your help number and was advised to contact the Sixt Rental office. I contacted them and they advised me that I should speak to your helpline number because my contract was in the first instance with you. So I did and then your agent said he would send Sixt an advisory email / message and he duly did so. It just appeared at this stage from my point of view that there was a disconnect between the left and right hands in the rental administration. "
" The office staff at JFK were extremely polite and helpful. There were though a few minor issues with the rental vehicle. 1) It smelt strongly of tobacco smoke. 2) all the safety warnings features of the vehicle had been turned off. 3) intermittent illumination of the vehicle engine warning light. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ATLANTA, US - Reviewed by KEITH - 07 September 2025
" I have not received the deposit that was taken as security. When do i expect this to happen. "
" See below "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY CITY, US - Reviewed by PHILIP - 29 August 2025
" Overall very good value for money "
" Sixit had apparently experienced staff absence on the day of my collection. Vehicle had not been cleaned and serviced Petrol gauge was at ac quarter of a tank "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MICHAEL - 25 August 2025
" Nothing I can say really as once booked I didn't have any reason to change the booking or any further contact with AE so from that point of view everything was perfect. "
" On collection I was advised I could report any additional damage via the Sixt Portal which I duly did but the extra damage reported never showed. I sent a separate Email out of precaution at that point noting I had a full video of the condition of the vehicle as in addition to external damage not showing on the condition report, the parcel shelf for the boot was missing. In the Florida heat that was a real pain as couldn't ever really leave anything in the boot of the car both due to the heat and would have been on show. Might sound ungrateful but an X6 is a coupe so whilst technically an SUV, which is what I had booked, it meant I had to put one case on the rear seat. As we are a family of 3 we managed but it wasn't ideal. I had anticipated an X5 which would no doubt have accommodated the 4 cases we had with us. Every tyre on the car was a different make, from recollection some were all season tyres and some summer. Being brutally honest I would have expected same tyres on each axle as a minimum. That said collection was slick and the representative helpful and friendly. Return which was at the airport could have been a little easier if more staff on, it seemed to be one guy dealing with everything. He was understandably keen for me to sign off on the car on return but I felt I needed to film the condition carefully as the additional damage I had reported on collection had not shown in the App. Overall I'm not put off from using either AE or Sixt again just a few issues that Sixt could do better on. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by DANIEL - 15 August 2025
" . "
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Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by AARON - 14 August 2025
" Fantastic offers from Autoeurope and Sixt were fantastic. "
" Staff were fantastic and the quality of the car was excellent. Only slight negative was the time taken to check in and collect the car. Should have had more staff in attendance but a very minor point and only took approx 10mins longer than it should have. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by ARIF - 07 August 2025
" It's a good experience. Our car was upgraded to a brand new BMWX2 and we enjoyed It's driving. "
" It's a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 28 July 2025
" This one passed with no issues. Not always been the case "
" They were very good "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PHILADELPHIA, US - Reviewed by GERARD - 24 July 2025
" The one drawback of this location is that the address provided by Auto Europe is on Market Street when in fact the office is on 16th Street and when the entire building is closed this is where you have to go to enter the rental office. We wated a lot of time walking around the building looking for how to get in and the 800 phone number was not able to assist us. "
" Very friendly and responsive staff in office and at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHARLOTTE, US - Reviewed by SHAUN - 04 July 2025
" Everything went as should do "
" Although sixt were professional they still try to sell you some extras but unlike others they took no for an answer the 1st time "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 07 June 2025
" everything ran smoothly "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by FERNANDO - 04 June 2025
" Experience was good, hidden costs not so good "
" Experience was good, hidden costs not so good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by RODERICK - 24 May 2025
" it was ok. "
" A little disappointed that the car was not as requested but upgrade was fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 24 May 2025
" Overalls value for money. "
" Efficient and focused but push to sell additional products. No introduction to the facilities of the rental car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 21 May 2025
" Simple to use and very easy to make changes when cheaper price came along. "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 18 May 2025
" Easy and simple to book and no ongoing troubles. "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 15 May 2025
" Prompt and professional service at counter and at car pickup location. Efficient drop off process which saves time! "
" Great and efficient customer service by friendly staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 13 May 2025
" Easy check in and easy drop off "
" Very good and friendly service vehicle provided was first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 13 May 2025
" Very easy from start to finish "
" Asked for a particular vehicle at collection and was given that exact model "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 11 May 2025
" Booking process seemed very good Made a bad choice with Sixt would not use again "
" Terrible experience tried to add on insurance that was covered by booking said they didn't recognise Auto Europe reservation terms Really disappointing start to holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
HOUSTON, US - Reviewed by PAUL - 09 May 2025
" The Contract note said we had to call Auto Europe if going to be late at pick up. As our flight was cancelled we were very late. However, Auto Europe was closed and I did not have a US phone so had to borrow one to call SIXT. On emailing Auto Europe you said that being late was not an issue in USA. That would have been nice to know in advance as it caused a lot of stress and required asking a stranger to borrow their phone. Perhaps you can alter your communication for USA rentals? "
" Really good experience after picking up car. See below for issue with Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by KEVIN - 08 May 2025
" As above. "
" Really quick pick-up .. no queues at all .. friendly staff .. and the drop-off is equally easy to find and the handover took seconds. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 01 May 2025
" Auto Europe got me good prices and a great car with an easy to use website. Definitely will use again "
" The whole rental from start to finish was excellent. The vehicle was almost brand new as well which was a bonus. Have rented from Sixt plenty of times before and will be doing so again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by JOHN - 26 April 2025
" Easy to make the reservation. However, as a middle-man, your use is very limited & not noteworthy. "
" Overall it was ok but I was surprised at how much I was asked to pay in taxes; this was not made clear up front. I was offered an upgrade for what I was told was $20. I expected that was in total. Upon receipt of my invoice I was actually charged $24 per day. I feel as though I was deliberately mis-led to increase the sale value. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JAMES - 23 April 2025
" Good experience "
" Generally good, but as always the hard upsell on insurances at the counter "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by RACHEL - 15 April 2025
" Nice car, easy pick up and drop off. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by GERALD - 31 March 2025
" The overall experience was good although we didn't get the model of vehicle that we expected. The choice was very limited "
" A good experience although we didn't get the exact model we had hoped for. The choice of available vehicles was very limited. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ROBERT - 24 March 2025
" Efficient service. "
" Poorly signed vehicle return area at MCO terminal C. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 21 March 2025
" Absolutely no problems, all good "
" everything good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 18 March 2025
" Very smooth experience "
" All good. Pick up at terminal c very efficient. Although signposting could be much better. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PAUL - 15 March 2025
" Always competitive prices, great customer service and good communication "
" No issues at all. Quick pick-up, new car in great condition and very easy return process. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 25 February 2025
" I am very disappointed with the overall lack of information given. "
" When I hired the car you never explained that I would be charged an extra $176.89 for items such as Rental Facility Charge,Tire & Battery Fee,Rental Surcharge,O5?,Priv.Fee Recovery Charge?. If I had known this I would never have rented the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ADRIAN - 22 February 2025
" Not auto Europe's fault, sixts fault "
" Changed car on collection.lots of damage not reported so spent an hr in a unlit parking lot examining the car Handed the car back and got all the wrong return dates and fuel amounts in the return receipt? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by KATHLEEN - 14 February 2025
" I would rent from this company again. The car was in good condition, low mileage & clean. An improvement would have been an on-line check-in like Alamo. "
" The agent at the car hire desk inside the airport was too eager at selling extra insurance, toll pass etc. If I had not rented before in Orlando & wasn't familiar with the sales tactics, I would have felt over-whelmed. The paperwork did not arrive by email at the start of the rental nor did the final paperwork after the car had been taken back. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JEREMY - 07 February 2025
" Good procing this time "
" Friendly and efficient in Denver "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by GRAHAM - 04 February 2025
" Efficient, friendly staff. Car was ready for us on collection. Boston Logan Airport a nightmare to navigate but signage is good "
" Very helpful, friendly staff. Car suitable for our journey "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 29 January 2025
" Staff extremely friendly and professional. They were very efficient and had me on the road in no time. It was incredible and I look forward to renting again from Sixt in the future! "
" From start to finish this was a first class experience. Staff were proficient and friendly at the check in desk and at the vehicle pick up point. The entire experience took only 15 minutes until I was on the road. First rate!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 18 January 2025
" Ripped off by Sixt, not by Auto Europe. Won't be as naïve next time even after a 10 hour flight. "
" Check in desk asked me to sign off on $200 vehicle deposit, I was happy to sign that as Auto Europe advised I would have to. What check in did not tell me is that they charged for rental, another $204. I only found this out after checking my credit card. I am using them again in 10 days time....I will be very very careful "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 16 January 2025
" Excellent "
" Everything was efficient and courteous from the gentleman at the desk to the gentleman at the pick up point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by VIVEK REDDY - 16 January 2025
" Very bad experience with Sixt "
" Very bad, the staff is trying to loot you by all means "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by DOUGLAS - 21 November 2024
" No issues , website easy to navigate , paperwork clear "
" No queue at Sixt desk, agent was both engaging and efficient . This was our third rental at Newark this year and the first with Sixt. Only treated as a customer on this occasion and car was cleanest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 20 November 2024
" Very pleased overall with the experience, we had a few issues but these were resolved. "
" We actually received the car we booked, which does not happen very often. There was an initial problem with the car being delivered to the desk but the agent was very helpful and kept chasing it. The drop off experience was very good and Ricardo was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JUSTIN - 14 November 2024
" Auto Europe always provide a good service and choice of options at competitive prices. Very clear range of options available "
" Kept waiting more than 20 mins at the pick up point for rental shuttle at Washington Dulles airport. All other rental companies had a virtually continuous flow of buses to pick up customers. Then treated me like a worthless customer by the check in staff - they claimed my car was no longer there as I was 3 hours late - in fact I was 2hrs 20 mins which also included the 20 mins plus waiting time for the airport pick up. I told the representative that I was delayed because flight was delayed from London due to a tyre having to be replaced on the aircraft. Car in class I booked not available due to delay so they offered to upgrade me but I had to pay more despite paying for my rental up front - would not let me have the car for the same price. Said my car was in lowest class so nothing available in a lower class. The pressure from the staff was very strong and aggressive. However I stood my ground and after a significant time and the rep talking to his manager I finally got a car for the price already paid. What was also interesting was that the same tactic was also employed on another customer just as I was finishing up - shameful behaviour. One of the worst experiences ever renting a car - totally and utterly unacceptable behaviour. Scam artists / rip off merchants. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RICHARD - 05 November 2024
" No issues at all "
" Easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 31 October 2024
" Auto europe are brilliant, so reasonable and provide all the insurance you need, I use them everytime I need a car "
" Very helpful and smooth quick pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEST PALM BEACH, US - Reviewed by JASON DAVID - 29 October 2024
" No hard sell easy pick up and drop off "
" Car was exactly what I wanted "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 27 October 2024
" As above. "
" Counter staff quite obstructive. As a result we were somewhat held up. Which considering hurricane Milton was approaching was not ideal. Car was first class. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 17 October 2024
" Auto Europe are great.... been booking with them for 20 yrs with no problem usually using Alamo. Dollar or Budget. Great prices and very easy to rebook when prices drop. However would recommend people stay of Sixt Car Rental "
" I have a paper driving license which i have used with no problem in Florida for 20 yrs. When i presented this at their Sixt checkin counter the Lady told me that paper licenses were no longer accepted by Sixt and it said that on the website. When I told her there was no such statement she then changed tack and said that I had defaced the license (I had some sellotape on the folds due to the age of the license but otherwise it was intact). I explained that Alamo and Dollar had no issues such as this previously and she then said she would photo the license and send to her Manager for a decision. The Manager said they would accept the licence but due to the additional risk i posed I would have to pay $500 for additional comprehensive insurance. I explained that I was already covered thru the AutoEurope booking and I had additional insurance for wheel, undercarriage and glass taken out in the UK. She basically said pay the insurance or no rental. What a SCAM and not very moral !!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 08 October 2024
" - "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by MARK - 28 September 2024
" All good thanks "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOSTON, US - Reviewed by NICK - 26 September 2024
" AutoEurope provided a great price, and everything worked out very well. Always slightly nervous about whether credit cards will process correctly overseas (eg they don't work at gas station pumps, only in-store) - but all went well. "
" Excellent. Fast check-in, and the paperwork process was not too onerous. They always try to sell expensive extras (GPS, Breakdown insurance, etc), but nothing too heavy. Great vehicle. I always take some photos of the scratch marks that are not shown on condition report, but no problems on return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 24 September 2024
" good information and price "
" quick collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by CRAIG - 16 September 2024
" All covered above ref Sixt. I have used Auto Europe many times and there is never usually an issue with pick up or the category of vehicle reserved. "
" On arrival there was some confusion- Sixt had a GPS reserved as extra on my order which I knew to be incorrect and not mentioned in my Auto Europe voucher. Detecting an up-sale trick Insisted it had not been ordered but would welcome one if offered without charge. The desk then told me they had to remove the extra charge and this took some time. The agent said the car would be a BMW which I was pleased about. When I reached the pick up area I was handed the keys to a Chevrolet mode that had no load cover in the trunk - not great for security. I complained to the check out guy who rand his colleague to explain that I'd expected a BMW and one with a luggage area that would not be visible to thieves. I was quickly given the keys to a BMW X1 and asked to leave them a glowing review!! The car was quite new and performed well although it's high tech dash interface was quite slow to hook up to my phone instructions each time the car started. I noticed on pick up that part of the front nearside wheel surround was missing but didn't worry about this as Sixt have a camera checkpoint in and out. On return it was very difficult to locate the car rental return area as all the road signs and also my GPS tried to send me to the rear of this area which is inaccessible. Eventually we found it by driving further around and then finding the return sign. Atlanta airport covers a vast area and it takes time to drive anywhere within this congested zone. The check-in guy was very quick and signed the car off within 3 minutes without any hassle. Overall, it was a positive experience mainly due to the car itself and the ease of driving once I had familiarised myself with the settings. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by GREIG - 15 September 2024
" Experience was not good at pick up and drop off due to demand for money both ways please let me know by gesture of good will package "
" Wen got to rental desk bit of confusion over return time as wanted a few hundred dollars more which I refused lady eventually sorted her name thebridgette as she said put a note on it for other end drop of so no confusion guess what she never did so wen drop off again asked for more dollars eventually he sorted his end well so he said so I ask my self would I use u again and answer is no due to negligence of staff and demand for more money when I had booking I was happy with so please don't darken my door step again with any emails unlessits to compensate me for the stress as I will be leaving feedback on trustpilot just to let the public know how you operate when arrive to pick up. I await a compensation gesture of good will "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BALTIMORE, US - Reviewed by DAVID - 13 September 2024
" No problem, just no availability of the car class I had booked. "
" They did not have the class of car I had ordered (premium SUV) and instead offered a saloon. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by CHRISTOPHER - 27 August 2024
" safe, easy and well done! "
" great experience. slight confusion about second driver at pick up - but the guys at the desk downstairs sorted it - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 27 August 2024
" Over all AE very good and competitive prices. Dissapointed with SIXT although vehicle was good. "
" After arriving on a long flight, was coaxed into paying an exhorbitant amount for all inclusive tolls which I never needed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 27 June 2024
" Good price "
" Quick efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 28 May 2024
" See scores "
" See scores "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 27 May 2024
" Car was great, return very easy. Need to sort out pick up for one off customers away from premier customers "
" Great vehicle, was not a fan of the premier customers being served in advance. Remember everyone in the other queue notices this and we all made adverse comments. Might be better having separate checkin for them well away from one off customers "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CEDRIC - 24 May 2024
" pick up and drop off staff were polite and efficient "
" pick up and drop off went very smoothly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by THOMAS - 29 April 2024
" I've always found Auto Europe to be competitive and it has become my first choice when searching for rental cars. "
" I've rented with Sixt on numerous occasions and have always found their cars to be relatively new, clean and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MARK - 22 April 2024
" Auto Europe as per my comments about SIXT it would be fairer to advise potential renters of the GPS situation and prebook as its cheaper. If that had been advised I would have given 10 as other than that I found the experience excellent. "
" Beware of the Sat Nav con. I was told US cars do not have Say Nav. they do but you need to pay. the charge is OK but they fail to tell you it increases the Tax considerably. After a long flight you accept that the charge quoted is correct. Its not until you look at it more closely you see the additional added tax. Very sneaky as it cost me an extra $60. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MATTHEW - 16 April 2024
" Easy to book and good insurance package. Very good communication and reminders of what to do at each stage of the process "
" Easy to pick up and drop off. Free upgrade at pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PETER - 11 April 2024
" Very good "
" Good value for money BMW X4 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANDREW - 08 April 2024
" Did not understand the issue of visiting neighbouring states and the inability of your employee to apply it correctly. "
" Very efficient and vehicle in very good condition. Disappointed I did not get the car I ordered and was forced to accept a larger vehicle with poorer fuel consumption. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by DAVID - 05 April 2024
" Difficult to amend booking online. "
" Vehicle had a number of minor dents and scratches which could not be seen in the shaded area of the undercover carpark. These were not noted on the condition form. When I was in daylight I reported these to Sixt "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by SHAUN - 02 April 2024
" Great experience Thanks "
" Great experience Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GRAEME - 25 March 2024
" It seems that information is not shared with SIxt "
" Sixt did not have your order details and wanted to charge for extra insurance I already had and try to get me to up-grade for $180 They also don't have a solution for sunpass payment which is frustrating for driving in the US "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PHILIP - 23 March 2024
" Booking good efficient and easy to do, prices slightly below competition but was not happy at pick up due to the sat nav problem "
" the vehicle booked did not have a built in sat nav, even the most basic cars now come with sat nav so these must be ordered specially without, I had to pay $300+ extra to upgrade to a car with sat nav as our phones did not work in USA, other than this point I am happy with the service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by NEIL - 21 March 2024
" Booking with Auto Europe was clear and uncomplicated. Sixt, were terrible! Do not use them! "
" Real hard sell despite the fact that I told them I had taken out addition insurance. Really pressurised tactics, regarding upgrading the car, additional insurance and toll pass, which I did't appreciate after a long fight. She implied the car wasn't big enough for 3 passengers, it was huge! The car brakes were intermittently clunky , making a grinding sound as if something was loose. There was no windscreen washer fluid, discovered when I needed it. In a nutshell, I would never use Sixt again. Misty was a terrible, hard-hitting server, possibly under instruction. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by SIMON - 15 March 2024
" Great service no pushy sales "
" Rat class service once againperfec "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 01 March 2024
" Very happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROSEMARY - 18 February 2024
" While all the 'customer care' from Auto-Europe was extremely efficient and thorough, I would hesitate to recommend the company due to the extremely negative and expensive experience we had with their USA provider Sixt. "
" Sixt charged us $330 dollars more for a pre-paid rental. They said my USA license could not be used. I am a UK resident with a USA driver's license. For that reason, they would not accept our booking and charged us a whopping $330 more. After a 10-hour flight and with a deadline to reach our destination, we were not in a position to continue our arguments. It feels to me like Sixt was out to make more money at our expense. Auto-Europe customer service looked into this and came back with an unsatisfactory decision that we were not due a refund. Please feel free to contact me for further information on this case. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 11 February 2024
" auto europe fantastic. Sixts people skills could do with a lot of work. "
" my expected time to pick up my car was 6.30pm. we arrived for my car at 4.30. i asked could i bring my car back 2 hours later when i returned, i was told yes for $180. this was ridiculous which i would not pay. i therefore had to return the car 5 and ahalf hours before my flight. i booked a toyota camry and was given a toyota corolla, a car much smaller than the one i booked. counter staff very unhelpfull. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by JAMES - 09 February 2024
" Good car. However the bay number was not the car detailed on my pick up card. I had to look around for the proper car which cost me about 10 minutes. "
" A free upgrade was given, because the car I had booked was not available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by MARK - 04 February 2024
" Nice car and good service from Sixt "
" Nice car and good service from Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 31 January 2024
" Easy collection and drop off. "
" Overall the service was excellent and staff were helpful but a little bit pushy to upgrade with reason. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUNE - 25 January 2024
" Auto-Europe are always competitively priced and excellent cars. "
" Excellent car and friendly efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 10 January 2024
" As question 3 "
" I had no problems with this rental, I would have rented with auto Europe if I could have got the same deal as this one "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MELVIN JOHN - 09 January 2024
" Altogether painless "
" I think the best car rental company but normally to expensive. But they do not include partner/spouse for free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by IVAN - 03 January 2024
" Not clear if I can contact Autoeurope when having such difficulties during rental. Like this time changing the car 4(!) times. "
" I changed 4 times BMW X5 car during this rental. The condition of these at Sixt is inappropriate. The first was simply broken. Others having different issues. Most cars having big mileage. Most times not enough clean inside and outside. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DEREK - 22 December 2023
" Use you a lot. No problems. "
" Car badly marked at the rear. Windscreen washers not working, repaired by myself. 2000 mile limit per rental should be waived when you are renting for 4 weeks. You would get the same with a 4 day rental! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOSTON, US - Reviewed by MELVIN - 19 November 2023
" Excellent "
" Excellent service. No pressure to purchase extras when picking up the car, unlike at a previous experience with another firm at Boston. We were given a free upgrade which suited us very nicely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by BRIAN - 05 November 2023
" Best yet "
" Exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAMELA - 20 October 2023
" Overall a good price and satisfied with car hire. "
" Difficult to find car pickup location at MCO. Had to walk to different terminal to pickup allocated car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PATRICK - 20 October 2023
" Good price, easy to book "
" A bit slow at the counter, apart from that everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 05 October 2023
" I have no problem with Auto Europe but in my last three bookings with SIXT I have had the best rental car ever and the worst ever. "
" I had booked a large saloon but when I got to the counter I was informed that there was none available and was given a small SUV. This meant that I had great difficulty in fitting in the luggage. This was supposedly an upgrade but it definitely wasn't. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by GRAHAM - 24 September 2023
" First car was not roadworthy. Terrible experience to change. Then I received the final invoice which has extras not agreed to. Terrible service. "
" Overcharged for extras I did not agree to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by LANCE - 12 September 2023
" Car good,average value,staff at reception unhelpful and rude "
" Receptionist,very unhelpful,and rude "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KRIS - 31 August 2023
" Overall, a good experience "
" Vehicle performed well; efficient staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 30 August 2023
" No issues with booking through Auto Europe "
" Car smelt of cigarettes and had a check tire pressure message constantly. I was given an upgrade which was a pleasant surprise "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GEORGINA - 25 August 2023
" As always auto Europe delivered great service with a great car hire price. "
" No Queues either picking up or dropping off, friendly staff, car exactly what paid for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 23 August 2023
" Poor customer Service at the airport pick up. "
" On arrival the car I booked was unavailable. I was asked to upgrade to the next level at my cost. As I refused I had to wait 25 minutes for the car I booked to be brought to.the compound to the airport in extreme heat. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RONALD - 18 August 2023
" Easy process "
" All good however counter staff could have been more engaging. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by JAMES - 18 August 2023
" Very easy to book. "
" Very easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEFAN - 13 August 2023
" Sixt were very helpful and the upgrade was a Suprise bonus for us. We would definitely recommend Sixt to anyone who wish to rent a car in Florida "
" We booked a Toyota Camry but we were upgraded to a bmw 230i at the same cost which was a great Suprise for us and it made our holiday experience even more enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LYNDON - 03 August 2023
" Very efficient. Professional. Friendly. "
" Excellent. Well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAIN - 21 July 2023
" See above "
" The lower scores are due to a slow desk at pick up and bodywork damage to newer vehicle which was obvious and not already noted on the vehicle records. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by JONATHAN - 10 July 2023
" Still have to understand why Auto Europe price differed from Sixt price "
" At this stage, I'm not even sure the billing is correct. That aside, queue for the JFK pickup was terribly slow, over an hour. They put extra staff on, but too late for us. Then I had a problem paying due to my bank. They were v good about that, well done. Car was too old and a bit rough, smaller than expected, a Nissan Kicks when I expected a saloon family car. No acceleration uphill or when full. 45,000 miles on clock is too many. Drop off service was excellent. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by STEPHEN - 28 June 2023
" we had a bad tyre blowout sixt sent a new car out as fast as they could very good service "
" easy collection great staff fast service clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 27 June 2023
" Easy booking, clear communication, made some last minute changes with no issues. "
" Literally couldn't have been a simpler process. No hard sell on insurance, car ready and waiting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 17 June 2023
" Never again, I have rented many times with other providers and never had an issue, I sensed something not right at pickup counter , I was right to be concerned, they should not be allowed to operate this way, they gave us a second car we had them check and there were many dings not on the list they gave me , so I would have been charged for them too had I not had them check it, that's the corrupt way they operate and need shutting down, they give you a list of damage that is not true as there is much more...beware "
" Bad condition cars to start and since arriving home they have took the 200 dollars without explanation, we had it checked by staff after returning the first car in our own time back to the airport because of a faulty window, second car wasn't t valeted but we took it anyway. We know there was no more damage to the car when we returned and we have had no explanation why they have kept our money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DAVID - 16 June 2023
" Very clear instructions and sense of confidence in having purchased what we needed. "
" Very efficient. The counter staff did try to sell us "Added insurance" even though we had already bought ldw. This does seem to have replaced, "we can let you have a deal on a bigger car." As up sell of choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 15 June 2023
" Easy booking process "
" Unfriendly staff at counter Car had loads of marks and scratches Wouldn't check car over on return "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by CLIVE - 29 May 2023
" Auto Europe very good, lovely car. Just Sixt orlando counter very haphazard and poor admin. "
" Wrong name entered despite having driving licence, so contracr incorrect. Wrong email taken down, so never got rental agreement. Still chasing for final invoice so no idea what sixt are going to charge to credit card "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JEREMY - 25 May 2023
" See above "
" Was told car wasn't available and that I could either wait two plus hours or pay extra money for an upgrade. Feel like I was scammed. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LESLIE - 23 May 2023
" It was a quick and easy way to rent which was a nice change "
" They were very friendly and answered all questions, the vehicle we first had of weed but they did change it without question "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by HELEN - 14 May 2023
" I liked the level of information supplied by Auto Europe, it gave me confidence in the car hire working smoothly and I felt that I had someone to contact if I'd needed it. "
" The whole car hire experience was easy. The car was good quality and very clean, I had no problems with it at all. Pick up and drop off were both easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 12 May 2023
" Overall a pleasant easy experience. "
" Alex at Orlando airport was very helpful and the vehicle provided was the exact model ordered. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by ANTONY - 09 May 2023
" Very impressed with autoeurope. I use you for roughly 10 rentals per year. "
" The car had a very bad vibration at around 60mph. I assume it was a wheel out of balance. It made driving the car on the freeway very unpleasant and impossible to use satnav on my phone because of the vibration. I didn't know about the problem until we were a few miles away from the airport. I told the staff about the problem when we dropped the car off. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SEATTLE, US - Reviewed by JONATHAN - 08 May 2023
" One point is adding a spouse as an extra driver - Sixt charge but some others don't- it would be useful to flag this when making a booking as the saving can be substantial if you're renting for a length period "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 02 May 2023
" Auto Europe are fine and easy to deal with - everything from there point of view worked out fine. "
" We were assigned a car at the desk in Orlando. (a Nissan Altura). When we got to the cars - we were given a different car,( A Toyota Camry). I didn't notice until I looked at my emails - I had 2 rental agreements, one for the Nissan and a second for the Toyota. We drove to Naples from Orlando. the car was quite dirty, and we had this for a couple of days. Then a friend spotted a cockroach in the car. after this we saw a number of them. I immediately phoned SIXT for a replacement car, which they did without question - however I had to travel to Fort Myers and back at my own expense. The second car we had was fine. Also - at the desk in Orlando I felt I was pressured into insurance I neither wanted or needed, and we charged even though I thought I had said no! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HONOLULU, US - Reviewed by REBEKAH - 15 April 2023
" Everything was great, just the quality of the vehicle was lacking "
" Staff were great but when we collected the car the -st car we were given took a while to start only for a warning that they key battery was critically low. They had no spare batteries so we had to move to a second car. This was in even worse shape with worn out carpets, more dents and scratches and the bumper kept coming loose. But the warning light for tyres stayed on the entire time (the guy checked and said pressure was fine so he wasn't sure why the light stayed on). But after moving all our luggage once and the late hour i just accepted it and took the car, but I took a video and photos of all the damages so we wouldn't get charged. We had to clip the bumper back on properly after every journey tho which was annoying. We did point this out to staff on return. The car did what we needed so no complaint just not the experience and quality of vehicle we expect from having used sixt before. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DAVID - 03 April 2023
" Good service at a competitive price "
" Good Experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by IAN - 27 March 2023
" Good Value for money with the attraction of being able to take advantage of a Zero Excess policy on all cars. "
" Fast, Friendly, Efficient Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROGER - 26 March 2023
" Easy to book good a good deal will book again with you. Recommend you to my Canadian friend. "
" Excellent counter Staff & a new car upgrade perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUNE - 18 February 2023
" Difficult for me to find Sixt desk at airport, otherwise it was a very good overall experience "
" Very competitive price and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by CHONG CHEE - 11 February 2023
" As in point 3. "
" I rented a car for 3 days, from 02/03/2023 to 02/06/2023. When we collected the car, we were told that we could return within ONE hour of the due in time without incurring extra charges. The email sent to me on 04 February 2023 (Reservation Number: 9927940592), stated a vehicle return time of 11am, Feb 6. As we were not sure of the exact time we collected the vehicle, we assumed that the time in the email was correct and we endeavoured to return the vehicle by 12pm, 6 Feb. The vehicle was returned safely around 11:30 am 6 Feb, at the designated parking lot and we walked to the office to return the keys. I was surprised to find that we were charged an extra day although we followed the instructions of the counter staff when we collected the vehicle. This has left a very unpleasant impression on an otherwise enjoyable experience. I trust that you will review the emails sent to me and the comments and kindly waive the extra day charges. As I mentioned above, we were adhering diligently to the return time stated in the email (11am Feb 6) and the one hour waiver highlighted to us by your efficient counter staff, Ken. Regards. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by JEFFREY - 07 February 2023
" Easy to use Auto Europe to book through "
" Very good to start with, not able to see upgraded car was chargeable on the contract, did ask if it was FOC, and only found out there was a charge when cost taken from credit card - emailed Sixt and had this refunded. No paperwork issued when collecting car - it was emailed, but the wrong email address was typed in so didn't receive it. Overall good customer service to finish with. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 15 January 2023
" Auto Europe gave me the best value available and have a easy to use website. I have used the company before and will be happy to do so again if they still give me the best value. "
" The service at sixt was very efficient they delt with me in good time with no problems,the vehicle was in good order and I had no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by EMMETT - 09 January 2023
" yes "
" No issues "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by OLEG - 25 December 2022
" Everything is excellent. Good service. New and clean car. Recommend to everyone "
" Everything is excellent. Good service. New and clean car. Recommend to everyone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by MAYANK - 15 December 2022
" Ok "
" The counter scared me saying the roads outside Vegas are so bad that most people take breakdown insurance. So I did for an extra $60+tax. I drive 1060 miles and didn't encounter any road which was bad in any respect. I guess they get commission but selling totally unnecessary extras. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by GRAHAM - 10 December 2022
" If recommending, I would say, expect a long queue to collect the car. "
" The queue to collect the car took an hour. That is far too long. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CHRISTOPHER - 02 December 2022
" Like Auto Europe but now additional insurance with Sixt or affordable extra drivers "
" Pretty good apart for no cars available so thankfully offered a small suv which was ok but some people had to wait for cars to be found "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ROBERT - 27 November 2022
" Xxx "
" Xxx "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JENNIFER - 23 November 2022
" Lovely experience and would recommend. "
" Lovely staff & all very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JONATHAN - 07 November 2022
" N/A "
" N/A "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 06 November 2022
" Amazed at the price we were able to get by going via Auto Europe would definitely use again. "
" Driver on way back to airport wasn't as helpful as the one on arrival but other than that we were very impressed with Sixt and would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 04 November 2022
" Very pleased overall. "
" I was able to secure a good deal with SIXT via Auto Europe. I was a little dubious about booking with SIXT because they appear to be one of the newer, smaller companies and I had not used them previously. However, they were very good in every area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GRAHAM - 24 October 2022
" Hiring a car in America was a bit daunting, but we genuinely could not fault the whole experience. "
" Totally agree with all the above statements - definatley top marks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by LIONEL - 17 October 2022
" I do not believe that the issue was with Auto Europe and I am therefore happy to continue to rent through them. In this instance there was no difference in the voucher between having purchased the with GPS included and having pre-booked GPS. I would suggest that the voucher clearly states whether the GPS is included or being pre-booked. As an aside, I was advised that all USA renters are disabling built in GPS navigation units in their fleets so that (a) they could charge for supplying a portable unit and (b) due to the chip shortage and the age of their fleets they were not willing to go to the expense of ongoing updates. "
" I have in the past rented cars from Sixt either direct or through a third party such as Auto Europe and I have always received exactly what was booked plus on occasion an upgrade. This was not the case this time, I thought that I had booked an SUV with GPS included in the price through Auto Europe but the Sixt office in San Diego insisted that the cost of the GPS was not included saying that this was down to renting through a third party as they (Sixt) did not offer such deals and therefore it was the third party who were at fault. At this point I asked to speak with the supervisor who reiterated that Sixt did not offer such deals and that I would have to pay for the GPS and take up the matter with Auto Europe when I returned to the UK. I refused this suggestion stating that I wanted what I had paid for which was a vehicle with GPS, after much discussion he agreed to waive the GPS charge. When I collected the car, I was handed a bag containing a Garmin portable GPS unit and on asking why was informed that all in-car GPS units had been disabled. The use of portable equipment that had to be affixed to the windscreen with only a 4 by 3 inch screen is not exactly conducive to safe driving especially when the unit is so slow that you have passed the turning before it tells you to turn. In addition, the unit I was given had not been updated for some time so that in some instances the directions given were not correct especially where road layouts had changed in respect of one way streets. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PHILLIP - 10 October 2022
" Relatively painless "
" Relatively painless "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BERNARD - 09 October 2022
" Fine good price "
" A bit disappointed with the staff member trying to sell me insurance I didn't need and everything else "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by ANTHONY - 06 October 2022
" If items like luggage covers are not fitted to SUVs or estates, this should be made clear in AuoEurope's booking process as it is a security issue if luggage is on show. "
" Excellent. Very helpful staff. However, their SUVs are not fitted with luggage covers, so your cases are on view to potential thieves. Only their premium models have them. This is not evident in the booking process, but we were given a free upgrade which solved the problem. Nice people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 30 September 2022
" Really poor by Sixt "
" Guy at the counter claimed we hadn't got any insurance cover when we had. When we returned the car they picked up on scratches which we definitely hadn't done - they went straight to them and obviously knew they were there beforehand - total scam. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by STEVEN - 29 September 2022
" easy website to use and if you need to cancel your booking money is reimbursed within days "
" everything went very smoothly also car was upgraded and it was only a few months old "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROY - 26 September 2022
" The initial Sixt contract seemed to add many taxes over and above your voucher. This was eventually corrected. The Sixt representative seemed very unsure what to do with the voucher. "
" Not given a copy of the agreement or costs at the rental counter. This was sent to a wrong email address. After three days we visited another Sixt office and corrected the email address but found they had added 'Personal Accident cover' to the agreement that we had specifically rejected at the counter. Eventually all sorted back at Orlando only when I asked to speak to a manager but shouldn't have happened. We will not book a car through Sixt again !! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MEIRION - 13 September 2022
" We are very happy with Auto Europe but we had problems with Sixt. Hire cars are very expensive since Covid. "
" Checkin for the car takes a long time - most of it could be done online the day before. After a long flight you just want to pick up your car and not have someone try to sell you expensive extras you do not want or spend lots of money upgrading your car. We were also charged for over £300 worth of extras that we did not agree to and as they had put in our wrong email address we were not made aware of these until we returned the car and they appeared on our credit card. We then had to phone the US twice from the UK to get this resolved. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMIE - 07 September 2022
" incorrect collection address for sixt left us with an additional cost to get from 1 hotel that was listed to the correct address "
" all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DENIS - 31 July 2022
" Terrible experience please do not use auto Europe or Sixt car rental company "
" Absolutely shocking treatment first garage I went to was closed an hour before closing time I'm then back to the airport who couldn't give me the car I requested and give me a bigger car watch was far too big so hard to change a different Airport to Days Later who then cancelled my agreement which cost more money then they give me another car which I took back to Miami airport and they didn't even know the car existed absolutely shocking "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MAZEN - 23 July 2022
" Not satisfied "
" Charged more after return even though no extra services selected "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN DIEGO, US - Reviewed by LOUIS - 26 June 2022
" Verygood "
" Very good, can not fault "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAVID - 20 June 2022
" i hire 3 cars in orlando this year all great job from you and the rental guys "
" very good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 17 June 2022
" Great price "
" Sixt have tried to claim that there was a new scrape on the car when there wasn't. The girl in reception when we picked up the car could not have been nicer but this has left an unpleasant stain on the full hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHEILA - 15 June 2022
" Very easy online booking, pleasantly surprised by price which dropped from original advertised price. I felt reassured that I booked through autoeurope as the price included insurances, could not find a competitive price thank you "
" Car was bigger than requested and as such was a major gas guzzler. There were multiple bumps and scrapes on the car some of which couldn't be seen in the dark of the pick up location. However they were detailed on the email rental agreement. Staff very efficient on pick up and drop off, pleasant and helpful No hard sell. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by PHILIP - 31 May 2022
" Usually don't bother looking elsewhere, as autoeurope have been very competitive and provide excellent coverage, but cars with the same coverage can be found cheaper "
" Car was not cleaned properly, evidenced by the dirty cloth left on the dashboard. The vehicle did not have a full tank of fuel, just over half a tank I had to return to the office to advise and have the information recorded for future return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DAVID - 31 May 2022
" Easy as usual. Nice to be back after the pandemic. "
" No problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 09 May 2022
" I've used Auto Europe for more than a decade, and they have always been extremely helpful and professional. "
" Sixt was fine in terms of price, picking up the car and dropping it off. The problems arose when anything else was involved while on the road, since they are impossible to contact by phone and do not answer emails. On the evening of 30 April I got a flat tire in a remote location outside of Bishop, California. I managed to find and install the temporary spare tire and drive back to my hotel in Bishop. But the original tire needed to be repaired or replaced in order to continue the journey safely. I sent Sixt several urgent emails to the address provided on their receipt in case anything happens on the road, but have never received a response. And the number they provide for breakdowns and repairs (1-888-749-8543) is just a constant busy signal with no answer. So I emailed Auto Europe, who replied immediately that in the worst case scenario I should have the tire repaired and save the receipts, which I did the next day. When I dropped off the car at LAX on 3 May I complained about the situation. They apologized but said their system had been 'down'. Also, they claimed that because I opted for the Loss Damage Waiver and had not paid extra for roadside assistance, basically the flat tire was my problem and they refused to reimburse me for the repairs. Great customer service.... "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 09 May 2022
" Have and will continue to recommend you "
" Smooth and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERENCE - 05 May 2022
" Have used Sixt for several years now, but was unaware it had moved premises into the airport and we struggled to find the desk and then find the parking garage - better info would help! I was also very unhappy about the cost of the rental which was c.30% higher than I,ve ever paid with your company! "
" Difficult. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by CHRISTINE - 27 April 2022
" Terrible. I felt completely ripped off and deliberately confused. The handover service was none existent. However interestingly the car return was really smooth and very efficient "
" My experience with SIXT was awful. We arrived very tired to be told they didn't have the car we had booked and paid for but they had a higher spec model that had a built in sat nav so they would deduct the cost of the sat nav from the bill , although the higher spec car was more expensive., They then went on to act like a double glazing salesperson, saying we could have discount for travelling by British airways, discount for being a married couple etc, etc. I was so confused by the end of the discussion I didn't know what I had saved or what i had paid. Now I have come back and checked my online banking I have currently paid an extra £500 plus on the top of what I had already paid and there is no sign of the 200 dollar refund if we handed the car back in pristine condition with a full tank of petrol. I HAVE TRIED TO GET THROUGH TO SIXT WITH NO SUCCESS AS YET. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 24 April 2022
" Particularly for renting in USA, using AutoEurope gives me the confidence that I will have the necessary insurances and that it's all paid for upfront. "
" Very friendly staff both at pickup and drop off. No hard selling for upgrades just a polite suggestion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by ANDREW - 10 April 2022
" Friendly and courteous service. "
" Excellent service with unexpected upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALLAN - 05 April 2022
" Excellent "
" Excellent throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JUNE - 02 April 2022
" I use Auto Europe about 4 or 5 times a year. Their hire charges and hire cars are the best at Orlando airport. Always trustworthy and highly recommended. "
" Ralph on the Sixt desk was extremely friendly, efficient and obliging. We had a great car which was the best price at Orlando airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 25 March 2022
" Car had several bumps and scrapes. Very irritating wind sound above 45 mph "
" Counter staff trying to sell extras is very annoying. BUT counter staff trying to sell sunpass, when they are available free at mco is tantamount to theft "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by ROGER - 07 March 2022
" All good with Sixt but impossible to get through to their offices in USA. Timings on Auto Europe were incorrect and drop off address was incorrect/invalid. Luckily had foresight to get to pick up early as they closed at 3pm. Voucher said 5. And drop off office was closed on a Sunday. Not Sixt fault but more Auto Europe. "
" All good with Sixt but impossible to get through to their offices in USA. Timings on Auto Europe were incorrect and drop off address was incorrect/invalid. Luckily had foresight to get to pick up early as they closed at 3pm. Voucher said 5. And drop off office was closed on a Sunday. Not Sixt fault but more Auto Europe. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by RAY - 04 March 2022
" Have already recommended to friends. "
" VG "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by GARETH - 21 February 2022
" Easy searching and great deals via Auto Europe - simple to see wide selection of vehicles and offers. Voucher issued promptly and immediately accepted by hire desk staff - no dramas, no pressure sales and no expensive surprises on return. Honest and transparent- have used this Auto Europe many times and will keep doing so. "
" Straight forward from collection to drop off. Car was good, clean and in decent condition. Have used Sixt before and always been satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SUSAN - 03 February 2022
" Quick snd easy to pick up and return. Car in good clean state with minor bumps and scratches. Prices need to be reduced, "
" The cost of car hire is exorbitant and prices need to reduce "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CEIL - 24 January 2022
" If this is resolved I will be very happy. If it isn't I won't use sixt or autoeurope again. Please take care of this issue. Thank you "
" I had a nice girl at the counter when I collected the car ,after me 11 hour flight from London ,who went through everything. She told me I didn't need to check the car over as I had comprehensive cover. I did notice the extensive list of damage but thought nothing if it. When I brought back the car I had another nice girl but she pointed out a chip In the drivers side front hub cap. I said it must have been there when I collected it. She said it wasn't. I never hit anything while using the car. I got on my credit card account and I have a pending charge from sixt for £146.01. I have written to my bank, siwt and now you. I'm waiting for a result. I get full coverage so that I don't have to worry about making a note of every scratch . I hope you can resolve this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FORT LAUDERDALE, US - Reviewed by ALLAN - 24 January 2022
" Double check, then re-double check, then get someone else to double check you have left nothing in your rental vehicle, because you may not be lucky enough to recover your important documents. "
" On arrival at SIXT office staff were sullen and unco-operative and unwelcoming. The staff member that took our details was more engaging and helpful. However our rental was for 41(?) days and the signout receipt he gave was for only 28 days. An email would be sent to me at the start of the remainder of the rental. It was not. I did not know if the car I was driving after 28 days would have been reported as stolen or not insured. On returning the car I accidentally left a bag with my passport, covid passes, credit cards, driving license and cash on the driver seat, and left the SIXT depot. I returned within an hour desperate to find my belongings. The same sullen response from the staff. My property HAD NOT been handed to management, HAD NOT BEEN put in the safe, and I was not notified of its status. Staff begrudgingly said that a wallet had been found, but they did not know who found it or where it was. After a delay we witnessed it being brought from what we believe to be a non-fleet vehicle. Passport was there, covid passes, credit cards, driving license but not cash. Raised issue with manager; obviously the cash had been stolen and if I was not quicker I believe the passport and contactless credit cards would have been sold or used. The manager accepted that protocol for lost property had not been met and refunded the $75 dollars stolen to the Auto Europe Account. Can I have it please? I am also addressing this complaint to SIXT themselves. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MIAMI, US - Reviewed by PHILIP - 17 January 2022
" No problems. "
" Everything went smoothly. More expensive than usual, but maybe that's to do with the pandemic. However no hidden costs, which is important "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by GRAHAM - 06 January 2022
" I wasn't able to make my trip due to catching COVID-19 As I wasn't aware of having this until the evening prior to making the trip I was unable to cancel reservation +24 hours, when I contacted Auto Europe I was informed I was too late for a refund backed-up by the comment "you should have taken the insurance cover". Very dissatisfied with this response! "
" I didn't actually use hire car, I've scored low as there is no N/A option "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by TREVOR - 16 December 2021
" Overall OK. But Paid more than twice the amount compared with a similar car and period two years previously. "
" When I checked in there wasn't any SUV's available. Did not have to wait very long to be told one was being cleaned and to make my way to the collection area. The car arrived after about 20 minutes,the driver got out,said 'the keys are on the seat' and was gone. The car cleaning wasn't good,windscreen dirty inside and out and rear seats and footwell had rubbish. Car didn't give any problems though. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JUNE - 10 December 2021
" I will definitely use Sixt in the future. "
" Although a very expensive car hire cost at $1,900 for 4 weeks it was the cheapest around at the time! Great car and quick and easy pick up at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEVE - 03 December 2021
" Excellent "
" Excellent in all respects. Staff knowledgable and attentive. Car (SUV) in good condition. City centre office well located. At a price that was a third that of Hertz/Avis/Enterprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHELE - 21 October 2021
" Fully delivered on my expectations on all aspects. "
" Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALESSANDRO - 05 October 2021
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DENVER, US - Reviewed by RACHEL - 12 September 2021
" Would use Sixt again. Thank you "
" The only downside was the lady at the desk. She really wanted us to get a 'bigger' car. The one we rented was totally fine. But, she seemed intent on us spending more money, and upgrading to a bigger car, which we didn't want. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JOHN - 03 September 2021
" Same as 3. After checking the Sixt website it says clearly they close at 10 pm which Auto Europe should have known. "
" When I arrive at 10.15 pm the place was closed, it closed at 10 pm. So I had to get an Uber. I have informed Auto Europe about this to arrange a refund which I am still waiting for? I would appreciate my refund ASAP! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MIAMI, US - Reviewed by MARK - 25 July 2021
" Great "
" Whole process start to finish was slick and easy. Sixit staff were all very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 23 June 2021
" Just the pick up was so slow...otherwise all good!! "
" The pick up was very very slow!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JUSTIN - 08 June 2021
" Easy to book "
" Mostly clean car, slow pick up and very expensive "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by JULIANA - 07 June 2021
" When I arrived to pick up my car SIXT didn't have the reserved car available. They wanted to hand me a huge truck instead, which I didn't accept, because it wasn't anything like the type of car I chose. After more than 30 minutes waiting and talking to resolve this problem SIXT gave me a smaller car. "
" When I arrived to pick up my car SIXT didn't have the reserved car available. They wanted to hand me a huge truck instead, which I didn't accept, because it wasn't anything like the type of car I chose. After more than 30 minutes waiting and talking to resolve this problem SIXT gave me a smaller car. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BEN - 29 May 2021
" Smooth as always and I like the certainty of knowing the rental process will work as planned. Will be back. "
" Very accommodating - adrianna on front desk really knew her stuff and was not pushy at all. Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by LATEEFA - 11 May 2021
" Website is good, but rental company is not "
" Did not give car needed Alternative was not good for my needs Did not give the alternative that would since it's 'too expensive' "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DENVER, US - Reviewed by ERNEST - 05 September 2020
" Unfortunately I don't get the car , I was promised! "
" Excellent service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 30 May 2020
" Great Car, Competitive pricing, super service from AutoEurope not so great from Sixt! "
" When I arrived to return the car back on the allocated date and time there was a queue of cars entering the parking garage and a wait .... I even had to go around the block. When I finally managed to pull in, the associate asked if I was returning, asked for the keys and told me that he would check the car in and a receipt would be emailed, he then got in the car and drove it up the ramp. I did not receive my final invoice till 4 days later and I had been charged for an extra four days!!! This is not correct and I am extremely disappointed at this poor level of customer service – especially considering I regularly choose to rent from sixt and I am a Mastercard World Elite Member. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ROBERT - 15 May 2020
" Easy booking experience, great price! "
" Easy pick up and drop off, great car! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 13 March 2020
" Excellent value, quick and easy to use web site "
" Breakdown cover not included or sat nav. On collection staff member did not come to the car and check it just to the hotel door and pointed. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8