Auto Europe
- North America
- Central America
THRIFTY DENMARK CUSTOMER REVIEWS
- 8.6
- 8.6
- 9.5
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY DENMARK Car Rental Reviews
Average Rating for Thrifty :
AARHUS, DK - Reviewed by RICHARD - 21 July 2025
" I would recommend and use again "
" straight forward. However there was an IT issue which meant the printing of the contract has delayed "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DANIEL - 02 July 2025
" Hidden fees for mileage are not appreciated. I thought the car hire was a rip off "
" I thought I had unlimited mileage but it turns out I didn't and got charged by hertz for it. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STEVEN - 26 June 2025
" Online booking was easy "
" Price was really good. First time hiring a pure electric car so could have been given more information at pickup around charging, using charger in Denmark and arrangements around drop off I.e. only need to bring back with 70% charge. On return they tried to charge me for pre-existent damage. As I took photos, I could demonstrate that it was already there and their request for an extra charge was cancelled . What was disappointing about this experience is that if there was new damage they included detailed repairs costs plus a penalty in their email bringing up the issue but as the car I got had damage already, then I can only assume that they charge the money but then don't make the repairs. As such I was disappointed that the handovers did not include a human inspection by the company and myself. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ANDREW - 11 April 2024
" Would have been nice to know the change of company, however great price "
" Thirty is not thirty it's hertz, and although no issues just felt not the right company I want to use "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RODNEY - 26 June 2023
" The counter staff were pleasant and helpful, and there were no issues regarding the rental. "
" Our car rental went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHN - 17 September 2022
" Easy booking, wide choice. "
" Car hire centre is off-airport, so less convenient. More avoidable is that Hertz/Thrifty are the furthest drop-off from the shuttle bus stop, making the return arduous. Drop-off point also unmanned at time of return, which is disconcerting. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by STUART - 02 August 2022
" All good "
" All good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHN - 21 July 2022
" Nothing more to report "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FREDERICK - 16 April 2020
" See review in point 3 "
" Collecting went really easy and the state of the car was good At the moment, Still in dispute with Hertz over costs they charged us for and I'm really not happy about how they are treating us at the moment. After a month, still not clear why they've charged us costs that weren't agreed upon. This is so frustrating that I don't want to rent with Hertz or Thrifty anymore. Since Auto Europe can't promise which provider I get a car from, I'm not too sure if I'm going to use your services in the future. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ALAN - 26 October 2019
" See note above "
" Generally a good experience however the wipers on the vehicle required at least new blades as in wet conditions visibility was not good this was pointed out on retuning the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by WILLIAM - 31 July 2019
" No further comment "
" Alround excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JAN - 20 July 2019
" As above "
" Found a car online through auto Europe, booking was easy and smooth. Prior to arriving in CPH I wanted to ask a few questions about the lease, trying to get hold of the office At CPH Airport was extremely difficult and stressful, it was only after speaking to several members of the main office that I was given an email address, which meant I could communicate effectively and get answers to my q's.. When arriving at the car lease office I was treated by a lovely lady who informed me that they had upgraded my car form a Hyundai i30 to an VW Passat. The driving car experience was great and the rest of the lease went smoothly. I would definitely book again through Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARK - 26 June 2019
" Overall, highly delighted. Staff were from Hertz who were excellent. "
" Very pleasantly surprised. Whole process was pain free and the car was checked on return which is good practice. Upgrade was a nice surprise though I think one should be asked as a 2 litre automatic is quite thirsty and if you are doing high mileage the fuel costs add up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHN - 19 June 2019
" we have used your company 3 times now all without problems and generally at the best price on the market as far as we can see, we now look for quote first. "
" 7 for drop off because the office in the car park was closed and we had to walk down to the main rental. Not a big problem as we had to pass the office but other car hire companies were open at the drop off point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 04 April 2019
" Always delivers good value for money. "
" Staff were helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GARY - 22 January 2019
" Simple and efficient "
" Ten out of ten throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PRISCILA - 22 December 2018
" Very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 04 December 2018
" The rental experience exceeded my expectations. "
" The Thrifty rental was handled by Hertz staff at Copenhagen airport. Everything with the rental went smoothly. The staff were courteous, efficient and friendly. Helpful with their local knowledge also. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 01 December 2018
" Overall, very good. Would have liked a better understanding of the insurance cost but the car was excellent "
" Overall very good but the distance from the drop off point to the shuttle bus could be a problem if the weather was inclement. Surprised and disappointed that the insurance cost was so high. The car was very good with the exception of the sat nav in the city centre which was very confusing "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 25 November 2018
" I have been hiring vehicles from Thrifty on a weekly basis from Copenhagen airport. I have my own hire car excess insurance so I always decline any extras when collecting my cars. However on this particular occasion on 5th November, the employee had added an extra insurance to my hire car policy for DKR 700 which I had not agreed to, which in fact was more than the cost of the car hire itself. I have taken this up with Hertz customer service but they have refused to refund me the DKR 700. Based on this experience I would not recommend Thrifty, or to spend 10 mins at the desk to read through the entire policy before taking the car. "
" I have been hiring vehicles from Thrifty on a weekly basis from Copenhagen airport. I have my own hire car excess insurance so I always decline any extras when collecting my cars. However on this particular occasion on 5th November, the employee had added an extra insurance to my hire car policy for DKR 700 which I had not agreed to, which in fact was more than the cost of the car hire itself. I have taken this up with Hertz customer service but they have refused to refund me the DKR 700. Based on this experience I would not recommend Thrifty, or to spend 10 mins at the desk to read through the entire policy before taking the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by JOHN - 27 October 2018
" Definitely recommend Thrifty and Auto Europe to my friends "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 24 October 2018
" The last many times I have compared prices and full insurance premiums between 4-5 major brokers. Auto Europe always came up trumps. "
" Fast expedition at the counter and good cars. Easy and quick drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 18 October 2018
" Booked car in good faith. Used our contact details in Denmark. Went to collect the vehicle, was told we couldn't rent it as we had a Danish address. Tax reasons. Contacted Auto Europe support and was told we would not get our money back. Ts and Cs something something. You had our address, it's simple enough to flag a warning when we booked. Seemingly Auto Europe would rather pocket the money. Disgusting. "
" Pleasant enough but ultimately didn't give us the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIANNE - 28 September 2018
" Easy to use and always good deals "
" It Washington VERY hard to spot The Thrifty counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SIMON - 22 September 2018
" Very easy to book and at a very competitive price "
" Very satisfied with price, car and efficiency of staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by EVE - 06 September 2018
" great price, easy and straightforward to use "
" as car rental experiences go this was definitely up there with one of the best. the car i was given was really good; the service was speedy, polite, efficient; there was no painful upselling agenda; there were no hidden costs/catches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 01 September 2018
" So far I have not had any unexpected surprises, so I cross fingers that I don't get a rude awakening, as the deal was sweet. "
" Thrifty was in fact a subsidiary of Hertz, with which the car was registered. I was amazed at the inexpensive monthly price, which I hope is correct. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LAIMIS - 28 August 2018
" Very smooth process, helpful staff, zero waiting time, brand new car "
" Very smooth process, helpful staff, zero waiting time, brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ASLAUG - 27 August 2018
" It wasn't clear from the confirmation email which company we had booked with and we stood at the airport none the wiser. The whole downloading of voucher concept seemed complicated and non user friendly. There were also extra hidden fees by Thrifty which were taken from our credit card after we had returned the vehicle which were not clear from the onset "
" There seemed to be some extra fees added to the final bill which Thrifty was not up front about from the start. The after service has been terrible and I have still not heard back from the company following an overcharge for Brobizz which was highly recommended by counter staff but obviously neither faster, nor more reliable "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by COLIN - 19 August 2018
" Quick pick-up and quick drop off once we realised that we were not looking for Thrifty but Hertz. "
" Very Good. We appreciated our upgrade via Hertz rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DON - 16 August 2018
" Good value friendly staff have used you 5 or 6 never any problems "
" Always good value and staff friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JONATHAN - 14 August 2018
" great as usual "
" great, easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOST - 07 August 2018
" friendly and helpful staff and the Polo (automatic) was a great car to drive. Sadly nobody there when I drop the car..so didn't know if check will go ok..but not a problem as there were no incidents at all. All in all very satisfied "
" all around a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by THOMAS - 02 August 2018
" Please see the Thrifty comment "
" The voucher set up with Hertz Denmark allowed Hertz Denmark to apply very poor exchange rates on the Hertz Car Voucher I paid for. This cost me an extra £40 charge from Hertz Denmark, as they applied 5.97DKK to 1GBP when the standard exchange rate is 8.3DKK to 1 GBP. This I find unreasonable and needs to be checked with Hertz and other car hire companies outside the UK to not use exchange rates more than a certain percentage more pricey than the current exchange rate. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by PAUL - 24 July 2018
" very good "
" Very pleased and was given an upgrade which was a pleasant surprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 23 July 2018
" The car provided was a brand new VW. Amazing car, unbelievable economy. Adaptive cruise control was an interesting experience. The staff were very friendly "
" The car provided was a brand new VW. Amazing car, unbelievable economy. Adaptive cruise control was an interesting experience. The staff were very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHER - 22 July 2018
" Very good and no issues at all. "
" Very good and no issues at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 12 July 2018
" Auto Europe made this rental as easy & simple as I could hope for. Everything was open & transparent and no hidden surprises throughout. Thank You! "
" The whole experience could not have been more pleasurable. The desk staff were very friendly and the free upgrade was a wonderful surprise. This level of service sets a very high bar for competitors to aspire to! Great Job, Team Thrifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIANNE - 12 July 2018
" n/a "
" Our plane was delayed for an hour and a half, and due to this we arrived at 11.15pm. The opening times of the Thrifty counter was until 11pm. Due to this, we had to pay a 'Late Fee' of DKR 380 - this is absolutely appalling and rubbish customer service. It is not our fault that the flight is delayed and I cannot stress enough how disappointing this was. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISIAN - 04 July 2018
" poor customer experience on the phone. Poor attitude and an expectation that the customer has to be the one solving the problems caused by the lack of information provided during the booking process "
" The rental company refused to give me the car stating that I had to pay additional taxes due to the fact that I temporarily reside in Denmark. They refused to rent me a car even when offered to pay the difference in taxes. When I called autoeurope, the customer service representative was most unhelpful and did not care to listen or to try to understand my problem at all. Autoeurope refused to reinburse the money I pay to reserve a car, even when all my papers were in order and had all the requirements to rent the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by PETER - 27 June 2018
" Fastest receipt of car on arrival that I have ever had (may be due to computer system being down) - well done anyway. "
" It would have been nice to have the car inspected on return - not sure how you could claim any damage was the hirers responsibility without this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 21 June 2018
" Overall a very good and easy firm to deal with. "
" Everything was good apart from the drop-off arrangement. The person at the drop-off point did not want to check for damage on the car, saying they could do it later. That could be a problem if they identify damage and we would have no chance to dispute this with them. As it happens they found nothing and naturally made no excess charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MAURIZIO - 20 June 2018
" straightforward check in/out, nice car "
" Great service and free upgrade, I couldn't pretend more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by THOMAS - 14 June 2018
" See above "
" All in all very good. There was no one in the car park to receive the car when we arrived which is the only mark down "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JANET - 12 June 2018
" See above "
" Efficient service at the airport, good value for money for the car we hired. Am still waiting for the final receipt which they said would be emailed to me, apart from that everything else was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10