Auto Europe
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- Central America
THRIFTY ESTONIA CUSTOMER REVIEWS
- 5.3
- 5.5
- 5.8
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY ESTONIA Car Rental Reviews
Average Rating for Thrifty :
Showing Results 1 to 4
Page 1 of 1
TALLINN, EE - Reviewed by DESSISLAVA - 03 August 2024
" It wasn't clear what level of roadside assistance I had as a default. Vat rates weren't updated on your website. "
" I was informed that Auto Europe has not updated their info for the higher level of VAT in Estonia, so I had to pay more than I expected for taking the car outside of the country. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TALLINN, EE - Reviewed by IAN - 04 September 2020
" Auto Europe is easy to use. "
" Office was shut on arrival. Only one person working meant there was not always someone in the office. Though efficient, the employee was not particularly customer friendly or service oriented. On returning the car, the same employee was working and the experience was similar. No real interest in customer engagement. Took keys and documents and that was it. Later that day I received a brief email about "new damage" being found on the car. Though I do not believe the damage was sufficiently bad to warrant an insurance claim I had to complete an "accident report". I also do not believe the damage has been repaired, but has simply been noted. Nevertheless I have been billed €480 + €60 admin. Which I will be reclaiming through the cover provided by Auto Europe. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TALLINN, EE - Reviewed by ERIN - 23 August 2019
" you hid major terms and conditions withing the small print of the contract, failed to email us the voucher and then refused to refund us the money when the car hire company did not provide the service paid for. I have used autoeurope many times over the years and recommended it to many people but this will be the last time I use this service "
" terrible, rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TALLINN, EE - Reviewed by LINDA - 26 July 2019
" Otherwise, the card was in good condition bar a cracked windscreen. All defects were clearly identified on the vehicle's paperwork. "
" Hertz provided services in Tallinn. They noted that the insurance coverage they offer is different from Auto Europe and if an incident occurred, I would be out of pocket and have to claim back from Auto Europe. Was not pleased to hear this or the €800 deposit they placed against my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7