Auto Europe
- North America
- Central America
THRIFTY IRELAND CUSTOMER REVIEWS
- 8.6
- 8.9
- 8.8
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY IRELAND Car Rental Reviews
Average Rating for Thrifty :
CORK, IE - Reviewed by JOHN - 19 September 2025
" very good "
" good staff very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 16 September 2025
" Above expectations. "
" Pickup, drop off and car were all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JACINTA - 14 September 2025
" Efficient and friendly "
" The guy at the counter was really efficient and kind and recognised me as a frequent user and this time for a funeral "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 11 September 2025
" Efficient and easy to use booking system. "
" Everything was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TONY - 11 September 2025
" Staff were pleasant and the car was in good condition. The cIass was supposed to be compact i.e. Renault Megan, Ford Escort or Puma but I ended up with a smaller Toyota Yaris cross which was just about acceptable for my needs. "
" Good service and clean nearly new car. However the car was smaller than expected. It was supposed to be a Renault Megan or similar but I was given a Toyota Yaris Cross which is much smaller in the back as less comfortable for my passengers. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NOEL - 20 August 2025
" The lady at the desk who gave me the keys was absolutely lovely, warm and welcoming! Cork should be proud of the likes of her! "
" The lady at the desk who gave me the keys was absolutely lovely, warm and welcoming! Cork should be proud of the likes of her! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 10 August 2025
" Transport between terminal and car pick-up was longer than we'd have liked. "
" Hard to spot the difference between Herz, Thrifty and SixT - they share a desk/building at Dublin! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRIAN - 01 August 2025
" See above "
" Vehicle wasn't available for pick up at agreed location. Staff didn't know why. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by STEPHEN - 31 July 2025
" Please refer to section 3 above "
" I have a dispute with Hertz who charge me a €30 cross boarder fee when I specifically advised the counter agent that we would not be travelling into northern Ireland on our trip. The agent put I had accepted this charge which was not correct. Soured a very enjoyable car hire trip. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 24 July 2025
" Nil "
" After returning the car I was sent a bill for €250 for damage to the car which was not my doing (a loose door handle). I challenged this and the charge was dropped. But I will not be renting another car from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ELIZABETH - 22 July 2025
" Check in staff were great but extremely busy resulting in a long weight to get processed. Queue was way out the door. "
" Overall a very good experience.. Only issue was there was no water for window screen cleaning "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by ADRIAN - 15 July 2025
" Have used Auto Europe over a number of years as I feel they offer the best choice and value for money by comparing a number of car hire company prices. "
" Very happy with the service received but slightly disappointed with actual vehicle supplied. Booked expecting a VW Polo or Vauxhall Corsa sized car but actually got a Kia Picanto. Offered a VW Golf for an extra 10 euros per day but declined. Vehicle not fuelled fully upon receipt so was advised to take photo and return as same. Difficult to achieve when five eighths full so ended up returning in excess. Apart from these issues car was in good condition and clean so no complaints on presentation. Collection and return process seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET - 15 July 2025
" It was all fine "
" a very nice car, and a short queue to pick it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 14 July 2025
" I have been using this website for about 15yrs and every time its so easy to get the car I need for my trips at affordable prices , I will have no hesitation in recommending Auto Europe "
" I have been using Thrifty group for about 25yrs and every time its so easy to get the car I need for my trips at affordable prices ,The staff are really friendly and very accommodating. I can highly recommend Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EAMONN - 12 July 2025
" Great as always "
" Thrifty were very helpful, friendly and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 11 July 2025
" Another great booking with Thrifty. "
" Excellent overall. Spotted slight dent on driver door that wasn't on inspection report (hence score of 9 rather than 10 for condition of vehicle). Reported it on-line. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by JOHN - 03 July 2025
" Auto Europe were great, as usual. "
" Pickup agent just haded us key and pointed to a very large carpark behind office without providing a bay number. As it was late at night, he suggested flicking flicking the open button on the remote to set off the flashers. That did not work because someone had left the vehicle open. So, nearing midnight we had to search for the licence number on the car. Shabby service. Photos of the car did not reflect the extent of the damage on the car's body work. However, I sent replacement photos. Drop off was equally a nightmare. We were not informed the rental drop off would be closed. Fortunately, a staff member from another company told us that Thrift expected drop offs to be left in the short stay car park, and the keys handed into to desk in the terminal. The desk clerk at drop off asked us for the bay number (sic)!! You can't make all this up. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
CORK, IE - Reviewed by JOHN - 02 July 2025
" Everything from price, office staff, car and drop off staff was excellent. "
" Everything from price, office staff, car and drop off staff was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KEVIN - 26 June 2025
" Eay and straitforward to use "
" There was damage on a wheel, light kerbing which was not shown and I didn't notice it up until the next day. I notified thrifty on the interim satisfaction survey. The blemish did not have any effect on my return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by GRAHAM - 22 June 2025
" All fine but note the comment above. "
" All very smooth. Would have been good to be able to add an additional driver when we made the booking. Desk and return staff were friendly and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 19 June 2025
" I am annoyed because i was in a rush and specifically requested pick up at terminal but it was obvious this meant nothing so what is the point in stating pick up in terminal if you don't or cannot arrange it. I have picked up in the terminal before and it is much faster which is why i selected that option this time. "
" I specifically requested pick up of car in the terminal but had to get a courtesy bus and it was an hour before I actually got the car after getting my case which made me late for a meeting. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOHN - 18 June 2025
" It was a bit confusing as the Thrifty car was actually a hertz car. "
" The car i got was from Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 12 June 2025
" Excellent service at an excellent price!! "
" Excellent staff, car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MAURA - 10 June 2025
" It took us longer to pick up the vehicle than it did to fly to Ireland. The process was inefficient and the staff were largely dismissive and unhelpful (except the lady at the compound desk, she was pleasant). Ended up missing the funeral that we flew to Ireland for because of this hold-up at Dublin airport. Very vexing. "
" It took about 45 minutes to get to the off-site compound to pick up the car. We ended up being late for the funeral that we wanted to attend. The lady at the Thrifty desk in the airport just literally shooed us away and told us to get the minibus. So after queuing there needlessly, we queued again for the minibus, waited 45 minutes (hellish stressful drive), and then we queued again at the compound. Crazy inefficient process. Very vexing. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by JOHN - 09 June 2025
" Positive hassle free rental "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by NICHOLAS - 05 June 2025
" Definitely use again, A+++ service. "
" Great service and will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 04 June 2025
" See above - should be clear that rental is not in terminal. Very annoying and added 30 Minutes to pickup and drop off which is particularly annoying for a weekend trip "
" Auto Europe should have stated that you have to get a bus to the rental. This means people who arrived later got into the queue first and delayed pickup and drop off. Would have paid more to have in terminal hire had I known. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANDREW - 03 June 2025
" Quick as simple to use, good price. "
" As expected, the car was 2 years old with some minor exterior damage, which had already been logged by Thrifty. Check in was slow as this was my first time to use Thrifty - hopefully it will be faster next time. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PATRICK - 01 June 2025
" I have used autoeurope for 20years. "
" Quick bus transfer. Got a free upgrade. Seamless drop off with prompt bus transfer to departures "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 27 May 2025
" Very satisfied with the whole process "
" Very efficient and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by RAYMOND - 09 May 2025
" Very good "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 08 May 2025
" Efficient and good price. "
" Efficient and very friendly staff. Consistently good service which I appreciate as a regular customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PETER - 08 May 2025
" Have tried other car rental booking sites but always come back to AE as they consistently offer best rates and choice and are transparent about costs and fees. "
" Couldn't fault them, they were the best value option on Auto Europe but apart from a small queue on pickup the car and service were excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by OWEN - 06 May 2025
" Nice car. Good price. Friendly check in "
" Nice car. Good price. Friendly check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 03 May 2025
" Good options over a range of hire companies, but the additional insurance option would be better done prior to hiring... Paying the car hire companies holding against the credit card might be restrictive to some and poor value "
" Used this option many times cars are reliable..... Not prestige condition, cleaned, or dent free. If you needs are basic A to B motoring not a bad option. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
CORK, IE - Reviewed by BENSON - 28 April 2025
" Satisfied customer "
" Admin at pick up was quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILIP - 23 April 2025
" Overall a great experience, seamless service, good price, good quality vehicle. "
" Overall a great experience, seamless service, good price, good quality vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 21 April 2025
" Pretty good "
" The pick up was efficient but the car was only allocated on arrival, not according to category booked. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
KERRY, IE - Reviewed by SHEILA - 13 April 2025
" Economic car and met our requirements "
" Welcoming on arrival and no issues despite a 2 hour flight delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KAREN - 12 April 2025
" Love autoeurope, you make car hire very easy "
" Very good service, good clean car, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 05 April 2025
" Easy booking with best rates always. "
" Swift pick up & drop off with friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CARLOTTA - 03 April 2025
" Auto Europe are always my first point of call and are rarely beaten in price. "
" Returns station not signed too well but everything else perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 26 March 2025
" Auto Europe always provide a very good, competitive service. "
" the car had not been cleaned outside. the drivers side front tyre was worn to the depth markers. I would not drive my own car with a tyre worn to this extent. The customer service agent aclnowledged the state of the tyre whwn i pointed it out to him on returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by JAMES - 08 March 2025
" The return was simple and efficient. Shannon noticed my walking stick and very kindly dropped me to the terminal "
" The return was simple and efficient. Shannon noticed my walking stick and very kindly dropped me to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by OLADAPO - 26 February 2025
" There was no explanation on why the car was not what I asked for and booking was terminal not a drop off, had to wait to. Picked u., luckily we didn't miss the flight "
" Didn't get the car was assigned. Car steering was shaky at average speed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by JAMES - 26 February 2025
" Really impressed with the car, service and price "
" Really impressed with the car, service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 20 February 2025
" See above "
" Was supposed to be airport pick up, but was told voucher customers have to get shuttle bus, then was charged extra 30 euro to go to Northern Ireland. Drop off was the same, had to go to office offsite, ie not at airport "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JAMES - 20 February 2025
" Looking forward to using Thrifty for future travels "
" Always a pleasure to use thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 13 February 2025
" Thrifty are ace, no delays, car better than expected. "
" Thrifty are ace, no delays, car better than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 12 February 2025
" .. "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MICHAEL - 11 February 2025
" very pleased with whole experience "
" lovely staff quick and efficient although a quiet time of day "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 09 February 2025
" Very pleasant experience "
" The girl on desk was so kind and professional.Thank you "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 09 February 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ADAM - 06 February 2025
" Very easy to book and manage online. Great prices and options. "
" Extremely helpful staff at pickup as well as drop off. Very quick and organised. Spotless car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 31 January 2025
" Love Auto Europe! "
" A bit difficult to find the car rental return site at Dublin Airport- but other than that everything was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 22 January 2025
" Always find the best deals on autoeurope. "
" Nice clean car, great value for money and efficient service at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MAUREEN - 11 January 2025
" Lovely experience all around "
" Very friendly staff at Kwrry airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 08 January 2025
" Thrifty are great at Shannon airport - never had a problem "
" all worked well - drop off guy drove us the short distance to terminal (usually walk) as it was snowing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 06 January 2025
" Great overall service. "
" Very efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 05 January 2025
" Excellent experience, just a shame you have to get a shuttle bus to the depot. "
" Gentleman at check in was very helpful and very friendly. When dropping off members of staff was very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARETH - 03 January 2025
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by EAMON - 02 January 2025
" as above "
" Overall a good experience. Disappointed that I was charged a 30 Euro after hours fee when I collected the car 12:30am. The information I had was that the desk would be open until 1am but no information was provided about the late fee. I even rang the desk to tell them that I would be arriving at 12:30am - I was told the desk would stay open until 1, but was not told about the extra fee, until I arrived at the desk. I've checked and other companies in Dublin do not charge this fee. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LUKE - 18 December 2024
" Yes, have never had a bad experience using this broker. "
" Very good service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PHILLIP - 13 December 2024
" X "
" X "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by KEN - 12 December 2024
" no problems, no long queues, very happy "
" generally all good, drop of guy was not so friendly, he may have been having a bad day "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADAM - 29 November 2024
" From booking to pickup & drop-off, it was a simple and great experience. Well done (again) to AutoEurope & Thrifty. "
" All staff at desk, pickup & drop-off were extremely professional & helpful. Great car at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 20 November 2024
" ..... "
" .... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by PATRICK - 19 November 2024
" I have used Autoeurope for many years, they have always been very competitive, with good rates quoted, from a range of hire companies. Highly recommend "
" Not specific to Thrifty, but hire companies in general. I'm not very happy that I'm responsible for locating all damage to the car when collecting, often in the dark, and or rain. Even with the window of time allowed after collection, to submit my own photos of damage not shown on the hire company record, I still always feel vulnerable to being penalised for damage that I might not pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by NEIL CHRISTOPHER - 19 November 2024
" I booked through you and paid EXTRA for car hire collection and drop off specifically at Dublin Airport. When I arrived at the airport Thrifty Desk I was told that this option was not available and only to 'Gold' clients. I was then given poor directions to the bus transfer to the off-site car hire, got lost, eventually found the bus transfer arriving at the offsite facility c30 mins later. The offsite desk, then had only 2 staff serving and it took me a further 30 minutes to be processed despite having completed all paperwork prior to arrival to ensure speedy car hire pick up. As a result, I have paid extra through you for a service i did not receive (at airport car hire) and was delayed by over 1 hour resulting in me being late for my appointment later that evening. I complained at the Thrifty desk and was told to raise this with you and that you should be not offering this service to clients as you are aware they do not offer airport collection or drop off. If this is the case you are being fraudulent. Who can I complain to? How do i get reimbursed for the additional monies paid for airport collection and drop off? "
" I booked through you and paid EXTRA for car hire collection and drop off specifically at Dublin Airport. When I arrived at the airport Thrifty Desk I was told that this option was not available and only to 'Gold' clients. I was then given poor directions to the bus transfer to the off-site car hire, got lost, eventually found the bus transfer arriving at the offsite facility c30 mins later. The offsite desk, then had only 2 staff serving and it took me a further 30 minutes to be processed despite having completed all paperwork prior to arrival to ensure speedy car hire pick up. As a result, I have paid extra through you for a service i did not receive (at airport car hire) and was delayed by over 1 hour resulting in me being late for my appointment later that evening. I complained at the Thrifty desk and was told to raise this with you and that you should be not offering this service to clients as you are aware they do not offer airport collection or drop off. If this is the case you are being fraudulent. Who can I complain to? How do i get reimbursed for the additional monies paid for airport collection and drop off? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by MARY - 10 November 2024
" All good from beginning to end. "
" Excellent service. Loved the car too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 07 November 2024
" Quick and easy "
" Very efficient and very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTINA - 07 November 2024
" Always the best value rentals on the market. "
" Quick & easy to collect vehicle and return at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIAN - 06 November 2024
" Another straightforward experience with Auto europe. "
" The staff were great but we had to wait for quite a long time at the airport for the shuttle bus. The Avis/ Budget Driver did at least 2 laps in the time it took for us to be collected. The car was great except for the pre-existing damage to the front nearside bumper, which was noticeable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by CONNOR - 01 November 2024
" All good "
" Very good counter staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARGARET - 01 November 2024
" It was perfect "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 20 October 2024
" All went very smoothly and the car was excellent, as described and no attempt at all to 'sell' me additional extras. "
" Easy pick up process, very competitive price and efficient drop off at the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 19 October 2024
" Good experience "
" Slow pick up and long wait to collect vehicle. Vehicle had number of dents. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by ROGER - 17 October 2024
" first time great "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MIKE - 17 October 2024
" Good rates, no problems "
" Very easy transaction, friendly staff at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by IAN - 10 October 2024
" as above "
" They wanted £2500 deposit if you wanted standard insurance, so forced to take full insurance, nearly treble the cost of the car hire, left with no choice but to accept. Will not be using them again. Also, it said they were located at the terminal, but in fact you had to get a shuttle bus to the compound. I deliberately used them as they said they were at the terminal. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CORK, IE - Reviewed by EADAOIN - 07 October 2024
" Easy to book. Great prices. "
" Great price and excellent service. Perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SHAUN KERRY - 03 October 2024
" We have used AutoEurope before and had no issues, but this experience with Thrifty was utter rubbish and it has made us reluctant to go through a third party again. "
" We booked car hire that included collection from the terminal as we didn't have a lot of time and needed to move quickly. It turns out this was untrue. We queued at the airport desk, only to be told we needed to get a shuttle from the airport to an off-site location. We had to wait for the shuttle bus to arrive along with a large group of people. There was a huge queue on arrival at the off-site collection desk which took an hour-plus to get through as it was serving Hertz, Thrifty and Dollar customers amongst others. The customer service rep told us that they would cover the tolls on the M50 but we had to sort any others ourselves, when actually the paperwork given afterwards said any charges for the M50 tolls would be passed on to us. He also told us that petrol would be cheaper if we returned the car empty. What we didn't realise was that he had added a full tank of fuel to our bill at that stage for 67.50. We had the car for 2 days and were only travelling an hour from the airport, we would not use a full tank in that time. Once we finally got through that queue, we then had to wait again for the car to be brought around to us. We had a very early return flight to the UK (7:20am) two days later. The car return didn't open until 5am. Again we had booked a return to terminal, not an off-site return with need for a shuttle. We were there before 5:30am and no shuttles arrived until 6am. At that point they were only providing minibuses for a maximum of 11 people at a time. There were at least 25 people waiting. There was no system so people who arrived later were jumping on before people who arrived before us! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
KERRY, IE - Reviewed by BRENDAN - 02 October 2024
" Only likely if Thrifty aren't involved "
" Thrifty have charged me for damage to the car that I didn't cause. Photos at pickup conveniently taken at an angle that doesn't show damage. I was rushed into signing damage forms by the desk person and not given any idea of the costs that this would incur. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by THOMAS - 30 September 2024
" Easy process. "
" The whole process was seamless, nice car, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 29 September 2024
" Well I never like to give 100% satisfaction when I hardly use this service . I need to be frequent user to judge your servic "
" Fine "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 29 September 2024
" This is the first time I've ever had a problem with a rental through auto Europe "
" I rang to say that my flight, like so many was delayed that day. They said they'd monitor the flight numbers of booked clients and stay on. When I arrived they had closed TI office and there was a notice saying to go to T2 that was open till 05.00. That turned out to be closed and so I got a bus. I rang auto europe but customer services there only works a couple of mornings a week so I'm stuck waiting for them to be open tomorrow. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by GARY - 28 September 2024
" Easy to book, good prices, clear communication "
" Helpful and efficient at car collection "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 25 September 2024
" I ordered a car from the airport. However, I had to catch a shuttle. This must have been hidden somewhere in the small print as I would not have hired a car using a shuttle service as they are always a nightmare. "
" Pickup was not good. Was shuttled to the pickup point where I waited in a large queue. Then the car was not ready so I waited 40 mins until it turned up. The car had not been washed or cleaned properly but I took it in any case as I wasn't going to wait another hour for another car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by CHRISTOPHER NEIL - 16 September 2024
" Easy enough to book and pricing seems competitive. "
" there was a long queue to pick up the car - 20 min delay. The condition of the car wasn't great, with various scratches and the windscreen wipers are worn. There was a warning light that kept coming on re tyre pressures. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by MICHAEL - 16 September 2024
" All very straightforward. "
" Very efficient. Dealt quickly with any issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by LINDA - 13 September 2024
" Easy to book and by far the best prices. "
" A good price. Quick collection at the airport terminal with helpful and friendly staff. The car was a pleasure to drive- I didn't want to give it back! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KERRY, IE - Reviewed by BERNADETTE - 13 September 2024
" I found the staff friendly and helpful "
" I was very pleased with my volkswagon polo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by RASA - 10 September 2024
" Everything was fine. No problems. "
" Everything was fine. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BARRY - 05 September 2024
" As I've said in item 3 above - please advise when the pending charge will be deleted. "
" All went well but disappointed that after 3 days of handing car back there is still a pending payment on my credit card and there were no problems with the car and was accepted at hand-back with a no charge receipt. Please advise when this pending charge will be removed. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 05 September 2024
" The online experience with auto Europe was easy and gave good value results. "
" I was disappointed that the counter was not in the airport terminal despite what the booking said. I was directed to wait for a shuttle bus to take me and my family in the rain to an off-site Hertz facility. Once there the counter staff person who served me was surly and unfriendly, which is not like my previous encounters with other hire companies. I found their approach to existing damage on the car to be vague and effectively placing all the responsibility on me as the hirer, telling me to take photos and upload them. However, their upload facility did not work. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by ALAN - 04 September 2024
" Happy with autoeurope and very happy with the Thrifty/Hertz staff but not happy that there wasn't enough oil in the car. See comment above. "
" The oil light came on when we had 3 days left of the hire. I called Hertz who advised it would be okay to continue to drive. I wasn't comfortable doing that as I checked the dipstick and there was barely any oil on it so we were unable to use the car for the last days of our holiday which was a huge disappointment and ruined our plans. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by CALLAN - 29 August 2024
" Got a free up grade to a car I enjoy driving. "
" So easy and hassle free service to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALISON - 28 August 2024
" If only all service was as good life would be considerably less stressful. "
" Went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by BRIAN - 15 August 2024
" . "
" , "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUSAN - 14 August 2024
" Everything went smoothly. Instructions to get back to return vehicle were clear. "
" Staff very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AILEEN - 05 August 2024
" Alway use Autoeurope, good service "
" All round good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CAROLINE - 01 August 2024
" All went well "
" Car nice staff efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 28 July 2024
" now i am stuck with a repair and its nothing to do with me need help "
" car dirty/broken door handle/marks on car that they say were not there even though i have photos "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by SCOTT - 26 July 2024
" The car was great. Brand new very good car "
" The car was great however the child seats were not great for the money they are and how much they actually cost I had to child seats and I selected my own but it was selecting the best of a bad bunch. None of them are isofix and some of them were broken and very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 24 July 2024
" To continue from above are these companies going to wait for a serious issue which results in harm to a customer before they get their act together. I also had a car last booked through you but not Hertz or Thrifty where the Steering was causing difficulties in controlling the c@r "
" Although car was booked via you with Thrifty, the hire is through Hertz. The car had a faulty driver side indicator was faulty. Within 20 miles the TPMS. As it was very late I was unable to find a garage. I was unable to find the TPMS reset, after I got out of the car and visually inspected the car. The following day when i checked the tyre pressures the front drivers side was 27psi the front passenger side was at 34 psi. Note this is the second time i have an issue, when i booked Hertz through yourselves where i had a puncture and needed to change the tyre and discovered the wheel removal tool didnt fit the wheel nut so I was stranded on my way to the airport. I received an apology from Hertz but absolutely no recognition of the severity of the issue and despite asking to raise a compliant this was just ignored. This raises the question in my mind what are the maintenance schedules and checks conducted "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by NEIL - 24 July 2024
" Excellent service all round "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEPHEN - 24 July 2024
" All went smoothly thanks. "
" Whole process was smooth with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 24 July 2024
" Fair "
" Car dirty inside, charged me for tolls which I already paid because toll barrier would not expect hired car ? "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by OWEN - 18 July 2024
" Return experience excellent - very quick & efficient "
" Too few staff at desk hence long wait to collect keys "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ROBERT - 17 July 2024
" As always great value for money "
" Pick up counter was incredibly busy but staff worked very hard to process us all quickly. No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by BRENDAN - 07 July 2024
" Great car, value & service "
" Great car, value & service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOANNE - 02 July 2024
" Easy to compare prices and to book online, and everything was explained well "
" It was easy to book, price was competitive and pick up was very straightforward. Staff communicated very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by JOHN - 02 July 2024
" I had no issues with thrifty car my experience picking up and dropping off the car was perfect "
" I had no issues picking up or dropping off the car with no delays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DARYL - 19 June 2024
" Quick and easy process, friendly staff. "
" Quick and easy process, friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 12 June 2024
" Good company "
" Very good experience but disappointed that the holding money still hasn't been released back to my account 3 days after the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 12 June 2024
" The car not clean was a disappointment. "
" Car was not cleaned very well, interior and exterior. empty plastic bottles and paper waste still in the vehicle on pick up. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by JEAN-LUC - 11 June 2024
" The process to rent the car through Auto Europe was good and clear. It's just the car itself that was old, high mileage, and components worn out. "
" There was no matt on driver's side. More damage to the vehicle than the Thrifty report emailed over at the time of pick up. Wiper blades worn out. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PATRICK - 09 June 2024
" Highly recommend "
" The process was painless from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by CHARLOTTE - 07 June 2024
" Great service, thanks "
" Great servicev "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DEIRDRE - 04 June 2024
" Very straightforward and lively staff. Car was in good condition also and clean. "
" Cameron at Cork airport was so helpful and welcoming to us! Changed car to 5 door when he realised we were a party of 4. He was great and an asset to Thrifty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 03 June 2024
" easybooking system "
" staff polite ND helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ZILLAH - 01 June 2024
" Great services despite long queue on arrival . Swift car check in all staff very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by UGO - 24 May 2024
" Easy pick up and return,top of the range clean and tidy thank you. "
" Very easy to pick up and return,and the vehicle are top of the range clean and tidy, thank you,see you in few months on my next trip to see my family. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEN - 24 May 2024
" simple process - all worked well "
" excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIE - 22 May 2024
" Very efficient. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 16 May 2024
" Was surprised by the new set up. Slightly disappointed as added extra time to my journey "
" It took an hour to pick up my car. Had to queue in order to speak to someone despite prebooking my car. Then car had to be wash and was not easy to identify any marks on car. No list of damage was provided to me. So was worried I would not be able to prove not caused by me. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JEAN - 10 May 2024
" The "
" The "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 04 May 2024
" Log wait "
" Long wait in queue (1 hour) to collect car people queue jumping because no ticketing system for line "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CATHERINE - 28 April 2024
" See above "
" When I picked up the vehicle I was advised that it was in good condition with no damage. On inspection it had scratches to both wings and damage to the bumper which fortunately I photographed. As I had arranged to meet a family member I left and continued my journey to Connemara where I parked the vehicle in a safe position. The car was not used until our return journey to Knock as we walked to the wedding venue which was 5 mins from our accommodation. Whilst trying to avoid traffic in Galway city my sat nav took me through a route of very narrow roads and the journey took much longer than anticipated. We arrived at the airport with minutes to spare before our flight and was unable to have car inspected in our presence. I parked the car safely and dropped the keys at the Thrifty/ Hertz desk and had to pay €140 for late check in of our 2 luggage items. On arrival back to the U.K. I received an email from Hertz with a pdf image of the inspection of the car accompanied by photos of the pre existing damage and attributing it to me. Coincidentally the cost of the damage was €2000.00, the amount which had been held on my credit card. I emailed Hertz attaching the photos of the pre existing condition of the car and was requested to resend with the date and time of the photo. All that was required was for the recipient of the photo was to click on it and the date and time is visible. I resent it and a day later received a condescending email advising me that 'after careful consideration Hertz were no longer pursuing the claim and advising me that in future I should check the car before leaving the airport' which thankfully I had done and had the photographic evidence of the dame to the car before I drove. In my view Hertz are dishonest and would have already claimed for the scratches which were superficial and they would never have fixed and were chancing their arm because I had to run to catch my flight and was not present for the inspection. Hertz charged my credit card £2200 and I was not refunded for 6 days. Of course this made some interest for them. I have hired cars on multiple occasions at Knock airport from Europcar and Budget and was never treated like this. I will never hire from Thrifty/ Hertz in the future even if their price is much lower than competitors. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by LINDSAY - 17 April 2024
" Disappointing - everything else was great including the drop off experience - but the pick up was awful "
" The pick up was very lengthy - I have hired many cars and this was unbelievably slow. And the man behind the desk was very rude. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JACQUELINE - 17 April 2024
" generally a good service at a fair price - it was expensive but over the Easter period "
" only 2 minor problems 1. there were small dents in the bodywork not recorded in the condition report 2. tyre inflation warning light came on a few times "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HELEN - 15 April 2024
" see above pls "
" Insurance policy ay pick up not clear. Very friendly staff but it was unclear as to whether i had insurance cover (o excess was my goal) from autoeurope or not and they were unable to comment as my contract not directly with Thrifty. As i had little time to check and noone was answering the autoeurope helpline fast enough, i decided to take out the thrifty/hertz insurance which was explained would be 113 euro. I understood there woudld be vat added but was then informed at drop off that there was a further 48 euro for tyre and glass cover so the overall amount to be paid was actually 190euro. After paying AUTOEUROPE £100 for the total rental including insurance ( which i realised after was included but accept that is my responsibility), the additional 190euro i felt was unfairly communicated and made the overall hire cost from £100 to a totale of £100+190€: almost triple. I think AE can do a better job possibly of communicating the insurance they offer and highlightin what the local car company will then try to add on/ offer. Thrifty should then be very clear as to what is ebing added on and have the customer sign this pre taking the car. communication overall was not clear and felt very much like AE v Thrifty : not working together. on multiple occasions i was advised to book directly next time as more cost efficient and easier. overall costly and not a great experience. the staff were very friendly and tried to help at drop off but at that stage all too late., The car was also not superbly clean ( mud inside doors and boot area etc) and had a bigger problem that showed the tyre traction system needed checking. After trying to get the air of the tyres looked at which didnt help, i continued to drive cautiously throught the hire and definitely experienced some traction issues when changing lanes on the motorway. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by GAETANO - 13 April 2024
" Excellent customer service thanks "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by VICTORIA - 12 April 2024
" Was provided with a better cat than paid for, reliable and efficient, no complaints at all "
" Car reservation was sorted quickly and efficiently, no issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 11 April 2024
" Terrible and wanting a full refund or else I will be raising a complaint for distress and financial loss. "
" Slow pick up procedure. Stealth €30 charge for picking up later than midnight due to delayed flight despite notifying them with my flight details in advance and the awareness of a storm delaying flights. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by ADRIAN - 11 April 2024
" 100 per cent "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARK - 10 April 2024
" A competitive price & efficient service. "
" An excellent, smooth, trouble free service. Just what I was hoping for! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 10 April 2024
" All good. "
" Only issue was lack of local route knowledge by desk staff ... and reraity of shuttle buses "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 07 April 2024
" Straight forward and easy too book with "
" Great staff, very easy to collect and return the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ELAINE - 04 April 2024
" Overall very positive "
" My only comment would be that they took a long time to reimburse me the money on to my card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 02 April 2024
" Seamless booking at a decent price. Car was not "on airport" at Dublin airport and this should be made clear. I would not book another rental if it was not "on airport" as the shuttle bus is a real pain "
" All handled by Hertz. Shuttle bus to car rental area at Dublin airport a real pain. It said "on airport" on my rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ADAM - 31 March 2024
" Great booking experience plus great prices. Have used AutoEurope for over 8 years. Never had an issue. "
" Very easy pickup. Staff were extremely helpful. Drop off was very quick and efficient. All staff were exceptional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NICOLAS - 30 March 2024
" Excellent "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 29 March 2024
" No pushy additional sales service - just collect the car and go. "
" Very efficient pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 28 March 2024
" As above "
" I had booked an Opel Corsa 4 door, or similar. I was given a Fiat 500 2 door and told it was the same category. They are quite different and I was not happy. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by MICHAEL - 23 March 2024
" Perfect "
" What can I add....perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERARD - 18 March 2024
" Can't remember why I stopped using Auto Europe but glad I found you again as my last two rentals went through perfectly. I will be using your services again in the very near future. "
" All aspects of the rental were fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AILEEN - 15 March 2024
" Efficient, easy, good value, no problems "
" Efficient,no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by GRACE - 13 March 2024
" Excellent customer service "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NOELLE - 04 March 2024
" A smooth and efficient service "
" Efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HENRY - 28 February 2024
" As above - long while for deposit return which effectively annuls its use until it's returned. "
" All good. However, less happy regarding the delays in returning the (understandably heavy) deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 26 February 2024
" how do you get to speak to anyone regarding your deposit being paid back "
" when i signed for the car i was told that there was only 1 bit of damage. when i got to the car i found lots of damage. i had to go and get the manager at the time Peter to come out and inspect the other damage found. he said just take photos and it will be alright.as to date i am still waiting for my deposit to be paid back into my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by JOHN - 13 February 2024
" . "
" Friend & efficient even at 11pm V busy when returning the car. Need a designated return queue at tge terminal "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ELIZABETH - 31 January 2024
" Good experience "
" Lovely car, cheap hire easy pick up and return. Only negative is the queue to collect the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIDGET - 28 January 2024
" Would be good to be clear that you have to get a bus from the airport to the cars "
" Would be good to know you need a credit card for the deposit ahead of time as I hadn't brought mine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by EIMEAR - 25 January 2024
" Paid for extra insurance only to be told this was not valid with thrifty so had to pay another 28 euro at pick up point. Also booked collection in the terminal to save time as we were attending a funeral two hours away. This turned out not to be the case and had to get a shuttle bus to the collection point thus wasting valuable time. Will not be using yours or any other third party booking companies in future. "
" the staff were very helpful and the car was fine. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 05 January 2024
" Excellent "
" Quick , efficient & nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LOUISE - 02 January 2024
" No problem with auto Europe. I would use auto Europe again. "
" This is the 2nd time I have been down graded on my car hire by thirty. If I wanted a basic car I would order it..so hence the low grades. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIAN - 15 December 2023
" So disappointed with auto europe, who I have used for years. Flight diverted from Dublin to Belfast so impossible to collect car on time, the evil customer service lady at Auto Europe not willing to help, told me it was my fault that I did not pick the car up on time, this despite being airborne at the time. When I telephoned from Belfast saying that we could be delayed until the following morning all she could do was to quote booking terms at me, her only solution was for me to book another car and pay again. Auto europe, why do you employ people in customer service when they are not interested in serving the customer? Her attitude has undone years of great service from you. You should look up who took my call on Sunday night 10th December and either fire her or send her for some training. "
" Thrifty came through when the flight was diverted, auto europe failed dismally. Very positive check in experience and the return was similar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PHILIP - 15 December 2023
" Good "
" Good attitude & only gripe is the insurance offered at the desk as I already ticked the box at the time of booking. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FRANCES - 11 December 2023
" Good customer service from beginning to end except I feel in Knock it needs to be made a little more clearer where the drop off point is. "
" As above quite good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GREGORY - 08 December 2023
" Great car - great service "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 02 December 2023
" . "
" Smooth experience from start to finish. Excellent customer service and clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIE - 01 December 2023
" Easy to book great service "
" Perfect all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAMELA - 01 December 2023
" Worked as it should. No issues "
" Pleasant helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 30 November 2023
" Overall very good value "
" Professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 30 November 2023
" Auto Europe offered great price and ease of rental "
" Selected Thrify as it's showed as 'desk in terminal' although there is a desk, you still have to take an off site shuttle. Not as convenient as expected. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by OWEN - 29 November 2023
" Excellent "
" Always sure of good customer service and quality of vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 29 November 2023
" Good Price Good Service "
" Good speedy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by PETER DECLAN - 25 November 2023
" As above in 3 "
" Great value and excellent customer service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 23 November 2023
" speedy booking and good price but your hire partner has let you down "
" On arrival at the desk in the airport I told to go to the pick up point out side and the shuttle driver would be with me shortly it was almost 40 mins before they turned up and we had seen the other car hire companies shuttles a number of time. this impact on my planned business meeting as the flight had already been delayed by almost an hour. I was stood with 3 other families that had also been waiting the same time as I had! on arrival art the collection depot was give the detail of the car, its location and the key but was told it had previous damage on it which did let the down the overall experience. on my return the car was checked swiftly but then had to wait for a shuttle bus back to the terminal which was about 25-30 mins fortunately I had left plenty of time before my flight "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by MICHAEL - 23 November 2023
" Ace "
" Ace "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 23 November 2023
" Good experience "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ASHLEY - 22 November 2023
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by YIANNAKIS - 22 November 2023
" Very nice "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 21 November 2023
" I like AutoEurope because it has consistently allowed me to find really good prices and provides top-up insurance to cover the hire company excess. "
" Pickup was fine although there was a fairly long wait because they simply didn't have enough staff. Once I got to the front of the queue the process itself was really quick. I was glad not to have been 20 minutes later arriving because the queue was so much longer by then. Drop-off was really bad. I had been given instructions on where to drop the car off but when I arrived the Hertz/Speedy drop-off location was closed. There was no information on the card I'd been given on what to do. I tried phoning Hertz using the only phone number I'd been given and there was no answer. I eventually found out from someone at one of the other car rental companies that there was an alternative drop-off at terminal 2 which I eventually found despite there being no signs to it. It was only around 7pm. It would have been helpful if the counter staff had warned me when I picked the car up - my booking showed I was returning it that evening. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NOELLE - 21 November 2023
" The counter staff were very efficient, clear with instructions and pleasant. Excellent customer experience. "
" The windscreen wash container was empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by BRENDAN - 19 November 2023
" No issues "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERRARD - 19 November 2023
" When I got to my car it was dark, but I took a full video of the outside as suggested. I noticed it was pretty dirty but not a big issue until I got an email through with pictures purporting to be the car, except in the pictures it was in a garage, very clean, and highlighting just two dinks, which I confirmed when I took the video. However, I also saw and videoed other scuff-marks, but assume Thrifty didnt think them significant. Anyway I resolved to upload the video when I got somewhere with wifi. But then when I tried to upload it the website wouldnt accept it. So I tried sending an email to customer services but havent had a reply. Small matter. It doesnt feel like a big thing to moan about when all other aspects of the rental went so well. The return was impeccable. The receiving staff member was ready to receive me and within thirty seconds I was on my way in the shuttle. This was such a boon because collisions in Galway and on the N6 had made me late and I worried - uneccessarily as it turned out - that I would be late for my flight. Overall, Auto-Europe and Thrifty was a great combo for me and will be first choice next time. "
" The first encounter was interesting. I noticed a gruff staff member dealing with a previous customer, but I got lucky I guess as my service person was absolutely brilliant. She was polite and helpful, efficient and gave great advice on where to eat locally. I was a bit mystified about the N6 toll which I left feeling she said it would be handled by Thrifty/Hertz, but I got a bill through for it on my return home. Not a big issue but perhaps more explicit instructions needed for full satisfaction. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by PAUL - 19 November 2023
" Experience was good just awaiting credit back into my account "
" Dropped car back Wednesday pm still not had my credit card payment sorted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by YIANNAKIS - 19 November 2023
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 12 November 2023
" Have used many times - would continue to recommend. "
" No issues - very smooth booking and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 10 November 2023
" Pick up and drop off was very easy "
" They are the best car hire company about "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by KATHERINE - 08 November 2023
" It was a little confusing as to wether I had the full insurance "
" Hertz/ thrifty are still holding over £2000 on my credit card. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by EDWARD VINCENT - 06 November 2023
" I have been using Auto Europe for over 15 years now and it is value for money "
" My experience was outstanding easy to find the car staff at desk very friendly, overall a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JULIAN - 06 November 2023
" Normally hire with autoeurope given the competitive prices "
" Booked a car which was clearly shown to be at Dublin Airport. Arrived at the car hire desks in Arrivals, queued and then was told that we would have to make our way to a bus stop and take a shuttle bus, with a possible wait of 20 minutes. Staff unsupportive. When we arrived at the off airport site then had to wait to be served, by a lady who was having a bad day. After finding more damage on the car than was shown had to queue again. Poor experience collecting the car. Car was acceptable and return process was efficiently run. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TOBY - 05 November 2023
" Pick up and drop off unacceptable "
" Waited 25 minutes for a bus that never came, avis driver kindly dropped me a thrifty. On way back same long wait and eventually a very upset bus driver "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CORK, IE - Reviewed by KIEREN - 01 November 2023
" Wouldn't wish it on my worst enemy mate "
" Clutch slack AF on pick. 50k on the clock. It when day 2. I do tens of k on manuals a year. Never had to replace a clutch. They've swiped 1.5k from my account to replace it. They say they can determine wear and tear from driver misuse but none of my mechanic friends say this is possible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOANNE - 31 October 2023
" good overall. nice comfortable car. "
" good overall. i am still waiting for my final bill and needed to request this myself. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by JOANNA - 28 October 2023
" Very happy with the car and the customer service "
" Very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 25 October 2023
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 21 October 2023
" Autoeurope is my go to car rental agent everytime. i find the booking process easy and transparent. The prices are usually the best I can find and I like the fact I can cancel up to 48 hours ahead of collection without penalty. When i have had to use the client service team i have found them professional and helpful. "
" Service and standard of car was at the level I expect. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KILLARNEY, IE - Reviewed by JOHN - 19 October 2023
" Whole experience was fast, efficient, relaxing and trouble free. Highly recommended. "
" Lovely staff, efficient collection and easy drop-off. Superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERALDINE - 12 October 2023
" Easy to book and quicker this time for pick up and drop off. "
" quicker this time for pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by STEPHEN - 12 October 2023
" . "
" Car was not in the best condition "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by CATHARINA - 11 October 2023
" all good "
" I had booked it because it was airport pick up, but then I had to go off side to get the car and the paper work, meaning collecting my friend from terminal 1 became difficult "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by RUSSELL - 10 October 2023
" See above comments. The people who handle your coverages are near impossible to work with! "
" Thrifty could not give us a final bill at return. They were to busy with just one person working returns. He noticed that we had a new tire installed as we had a flat . This was approved by thrifty. He did say it was not the same brand and they would email us a receipt. We had to catch a fight. It was my mistake to not take a picture of tire. They then sent us a bogus picture of a car like ours with major fender and wheel damage . I had coverage except for with the tire and wheel. I was in a different country and could not fight this. A total scam! The coverage with auto europe took months to get resolved . They kept asking for the same paper work or additional info not originally asked for! They thought Id give up but did not . I would not recommend thrifty Dublin airport or Auto Europe! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARIAN - 10 October 2023
" They have not replied to messages regarding the coat I left in the car. "
" I accidentally left my coat in the car. Contacted Hertz by phone and email but they have not replied. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MARGARET - 07 October 2023
" All in all very good value for money. "
" Everything was great except the time it took to pick up the car at Shannon airport. We had to wait to pick up luggage and by the time we got to the Hertz/Thrifty desk there was a queue which didn't move very quickly. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MARTINA - 05 October 2023
" Never an issue with Autoeurope but not a great Thrify experience this time. "
" Poor pick up experience & then provided with a smaller class of vehicle than what I booked. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JACK - 04 October 2023
" Very inconvenient for the damage incurred, the car should have been checked properly before we collected "
" Easy pick up but the vehicle rear windscreen shattered out of the blue whilst the boot was open "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by SHAUN - 03 October 2023
" Be sure to check the car over before driving away, take pictures "
" Fuel not full at pick up, large dent on rear left door, only told that their was three small marks on tail gate "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by ALAN - 03 October 2023
" Excellent service and vehicle "
" Very easy collection and return. Excellent vehicle, very clean, tidy and efficient. All the mod cons. Overall a seemless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILLIAN - 01 October 2023
" Easy to collect and drop off car "
" Staff were friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PAUL - 28 September 2023
" All in all a very good hire, great value and superb service from the rental company "
" Very competitive price for this hire period, vehicle was robust and ideal for our use, the pick up and drop off process was very efficient and the car park was very conveniently located. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SHEILAGH - 27 September 2023
" I paid extra for collection in terminal but this service not available to Thrifty customers. - you have to take a shuttle offsite. Thrifty have told AutoEurope about this repeatedly but AE keep selling it so customers are being hoodwinked. "
" Thrifty were very professional and issued/returned the vehicle promptly. Tolls were charged at actual price without adding an administrative fee that other car hire companies apply. A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DAVID - 25 September 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JEREMIAH - 25 September 2023
" from start to finish it was flawless. Claire at the desk is a fantastic person. Will be booking again. "
" The staff at Thrifty - especially Claire are amazing! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GREG - 24 September 2023
" Easy & cheap to use, issues at airport were Thrifty's fault, not yours. "
" Car had loads of bumps & scrapes on it. Clutch was badly worn and very high, not easy to drive at all. Car wasn't fully fuelled when I collected it, resulted in excess charges when unreturned it. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CORK, IE - Reviewed by RICHARD - 24 September 2023
" Good price, "
" Efficient, friendly, clean and good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 22 September 2023
" No prob with Auto Europe "
" The car was very dirty on the outside and glasses - front and back. I had to clean glass once arrived home at 1 am - greasy and sticky. I was not expecting this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBLIN, IE - Reviewed by OONAGH - 19 September 2023
" Good, generally "
" Fine, but it wasnot clear when I took the car that there was already some minor damage. I then noticed it after a few days and was worried it was done in a car park when I parked. It turned out that the damage was already noted and shown on a form which I hadn't seen when I picked-up the car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 19 September 2023
" ok "
" I was asked to pay €30 to cross the Irish border, but was subsequently charged €56. They will not discuss. As a long time user of Hertz/Thrifty I am appalled at this overcharge and lack of customer service. Please warn future customers of this rip-off "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by MARY - 16 September 2023
" Please please tell people how to access the petrol cap. Had to visit a couple of garages to find this out. On return to the airport the person next to me had the same problem. "
" Easy pick up and drop off. Overall a pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ADAM - 13 September 2023
" Good customer service "
" Smooth process, no issues, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 11 September 2023
" I have used this company to find me the best possible price for car hire for about 10yrs now and they always come up trumps with good deals "
" everything went according to plan with no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GARY - 10 September 2023
" All in all good apart from having to make the security deposit which was unnecessary. "
" I had purchased extra excess insurance from you. But Thrifty still required a holding deposit on a credit card. Not recognising this. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ANDREW - 06 September 2023
" Very friendly efficient informative "
" Very efficient very informative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 01 September 2023
" See comments above "
" What I was not happy about was I was charged twice for the full insurance ? When I booked the car on line I took out the full insurance . Then when I picked the car up at airport I was charged again . When I challenged this I was told that they had nothing to do with the booking agents "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GRAHAM - 30 August 2023
" Pick-up was slow and frustrating. Drop-off much easier. "
" Pick-up was slow and frustrating. Drop-off much easier. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KILLARNEY, IE - Reviewed by BRENDAN - 29 August 2023
" Made a difficult trip very easy "
" First class service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 15 August 2023
" Wold expect a total REFUND. "
" Total lack of clear information regarding the need for a letter from a Doctor for over 75 year old Drive. As in the UK if you are not fit to drive then you are uninsured. I was unable to have the car I ordered. There for i we where left stranded a Dublin airport. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by JAMES - 14 August 2023
" all good except cost "
" ll good but expensive cost for 4 days "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 08 August 2023
" No-one bothered to help me, or even offer an apology after this experience. "
" The door nearly fell off the vehicle after 5 days. a hinge fell off the door. I had to take it to a local mechanic, the customer service wasn't great, no-one followed up, wasted a day of my holiday getting it fixed. Turns out it had happened before, mechanic said the area was greased so someone had fixed it badly before, rented me an unsafe car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by LISAJANE - 28 July 2023
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GARY - 15 July 2023
" Always use Auto Europe. Never been let down and love the customer service. "
" Straight forward hire process and good quality car. Would be useful to know the online site to view the final signoff report from Thrifty as no confirmation email or mention where to view this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MYLES - 15 July 2023
" N/a "
" Car was not in airport at pick up. Had to wait 15 mins for shuttle to bring me collection area "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by IAN - 03 July 2023
" Please see above "
" I forgot my driving licence - despite having pictures of the front and back so you could clearly see who I am I couldn't take the car ... I would like you to tell me how I go about getting a refund please ... thank you . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAULA - 01 July 2023
" All good "
" It was actually all handled at the Hertz desk. In the past I've had the less good cars on the lot because I went through an agent but this was actually a better car than I expected! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CORK, IE - Reviewed by RICHARD - 01 July 2023
" Efficient, very friendly service and great car. "
" Scoring says it all - met my needs perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOAN - 21 June 2023
" Autoeurope were friendly, cheerful and helpful at all times. The cost of car hire was competitive for the size of car. "
" Representative on collection didn't explain anything, railroaded me into signing, even though I said I needed to get my spectacles before signing. He said no need as would be emailed. I saw damage immediately I went out to the car. I told a representative and he said take photos and wouldn't be a problem. Despite the fact I emailed Thrifty/Hertz on the same day, attaching photos of the damage, VIP Hertz kept sending me emails saying I'd caused the damage and would be charged €1100. Fortunately I'd booked via autoeurope and they were able to assist. Black mark Hertz and gold star autoeurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by IAN - 12 June 2023
" As above "
" Good, however, it is 6 days since the hire car was returned and they are STILL holding my credit card deposit fir the excess. Surely by now that should be cancelled and my deposit returned to me. Please advise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by KEITH - 02 June 2023
" See above "
" Absolutely brilliant. The staff at the desk were professional and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVEN - 23 May 2023
" A good experience overall. "
" A good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by YOONSUH - 20 May 2023
" .. "
" oveall very satosfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by UEN YUNG - 15 May 2023
" Stated above and I'd very much like to have a customer representative to get in touch with me on this to explain all charges. I was also charged 3.20eurps by hertz randomly on my card last Sunday. "
" I was first charged for insurance as I only have my debit card which is understandable to take the 32 euros per day as insurance for the car but then when I returned it was 120 euros and I was not prewarned about this. When I picked up the car not everything was mentioned as well, since I was paying for the insurance at the desk, but then I was charged 260 euros in total. And I had to ask why and was then told that I had to prepaid for fuel after the transaction was done and when I questioned it. It was not a good communication and experience could be much better than that. I still haven't received my fuel refund yet. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
KILLARNEY, IE - Reviewed by VIKTORS - 13 May 2023
" I like the excess insurance which come with Auto Europe car hire bookings "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 08 May 2023
" See above "
" The interior of car had not been properly cleaned and there was a very mad manure smell in car because of this "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by IVAN - 28 April 2023
" no comment at this stage "
" I have sent an email to customer services to complain regarding response to a faulty tyre, for which I await a reply. The reply will effect my response to question 4 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CORK, IE - Reviewed by PATRICK - 27 April 2023
" My experience and my family members experience with renting in Ireland and Portugal with Auto Europe has been very positive and they have helped resolve issues that arose with other Car rental companies in the past. "
" At Cork Airport on picking up the car, I was asked if I wanted to buy insurance to cover the Excess. I said I didn't as I have an Annual excess cover policy with Eversure (available on request). When I returned the car last Sunday I realised that I was going to be billed 100Euro + Vat for Excess insurance. I raised this issue at the desk and they said it was a mistake and that I wouldn't be billed for it. Nevertheless, my Credit card has yesterday been billed for it. In addition, I still haven't received any final statement from Thrifty. This is either a genuine mistake or a scam by Thrifty. I have been a long time customer with Auto Europe and I would like Auto Europe to take up this issue with Thrifty (Hertz). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 25 April 2023
" very satisfied "
" painless exercise all round "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JEROEN - 23 April 2023
" Would have been nice if additional charges such as cross border fee for Northern Ireland could be included with the booking in advance "
" Thrifty did not accept using a Revolut card as payment method for charges and insisted taking out the additional CDW reduction to zero as they weren't able to process a reservation for the €2500 deposit on my credit card "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by KENNETH RAYMOND - 21 April 2023
" All very good - only minor negative a short wait for the bus to/from car rental pick-up area "
" Quick efficient checkout & car return "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEVEN - 15 April 2023
" Overall quite satisfied "
" Had difficulty dropping the car back at Shannon airport,not well signposted "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ESTHER - 09 April 2023
" Great staff "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DONAL - 08 April 2023
" Need my final bill... "
" I have not received the final bill yet. Bit late, eh? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by BERNADETTE - 07 April 2023
" Very pleasant experience "
" I had a wonderful zippy, roomy and comfortable little car, the suzuki swift. I found this very satisfactory in every way. I would love to get this car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PETER - 06 April 2023
" See above "
" Flight delayed so arrived at Thrifty desk to be advised that there was a €30 surcharge after 11pm. Felt fleeced. I have used Thrifty three times already this year and won't use them again! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 05 April 2023
" Smooth stress free experience. "
" Smooth stress free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by COLETTE - 04 April 2023
" agree "
" Great customer service from thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KERRY - 01 April 2023
" Again I paid a fuel deposit and would like back asap "
" Only thing is I would like to know when I will receive my fuel deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 01 April 2023
" Good value for money, trusted. "
" Fast friendly professional "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KERRY, IE - Reviewed by HELEN - 01 April 2023
" Good all round experience "
" They were excellent- efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by FERGAL - 01 April 2023
" All round easy and efficient. "
" Excellent start to Finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SINEAD - 30 March 2023
" Easy process to navigate "
" Very good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 22 March 2023
" Unprofessional, unfriendly, dishonest and fraudulent behaviour "
" Unfortunately due to lack of staff on the desk, a queue in front of me and the Thrifty Computer system not working... I was seen at 12:10am... then to be told I had an additional (bogus & dishonest) charge of €34.05 which is neither in your terms and conditions or on the rental voucher information. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by OWEN - 21 March 2023
" The man from Donegal who gave us the keys to the car at the pick up area was extremely pleasant and showed me some if the things i wasn't familiar with. . "
" Quick, efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ANNE - 18 March 2023
" Insurance of thrifty needs to be addressed "
" Insurance price was excessive "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by HUGH - 14 March 2023
" All around very good service "
" Very good service straight forward no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 13 March 2023
" Easy to book safe in the knowledge I can cancel if necessary up to 48 hours before collection. Good rates and easy to use website. "
" Good value car hire which was efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KATE - 12 March 2023
" Great staff decent car. Very cheap "
" Very easy and the cost was amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 12 March 2023
" It's accepted that the price will reflect vehicle condition The dings, dents scratched paintwork, scuffed alloys will be the norm on higher mileage rental cars... Their second coming at rural airport for me is acceptable. The hire car itself drove well and was generally otherwise well maintained.... Well done on spotting the market potential. "
" The car hire was with Partner car rental provider Hertz... Same very sociable and approachable staff for both providers at knock. airport.... All very acceptable. The only criticism I would level is the emailed photos illustrating the cars condition. In my case the front N/S alloy had damage to not highlighted, recorded or even visible on the images provided. This element need to be correct at point of collection... Emailed detail doesn't always arrive to customer before rental vehicle collection so missed vehicle have to be recorded and information updated by the customer... And that simple isn't right or acceptable for good customer experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by AMANDA - 11 March 2023
" All good "
" Helpful staff Upgraded car Quick service's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHNNY - 09 March 2023
" Not a pleasant experience, very vague with costing and impatient when pushed to explain costs. "
" Staff very rude and condescending, having a separate conversation whilst on another call. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NORAH - 08 March 2023
" Great way to choose most competitive pricing, I will always use Auto Europe when choosing a car rental. "
" Great, seamless experience from start to finish. Very competitive pricing too - will definitely be using Thrifty again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ABIGAIL - 08 March 2023
" Easy process. Good value will do it again. "
" Great car, quick service & friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by EMMA - 07 March 2023
" Very easy to use and secured a great price. "
" Very smooth from start to finish and no hidden prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IMELDA - 05 March 2023
" Excellent "
" Collecting at the airport desk went smoothly the man at the desk was friendly and helpful. A very kind lady from Thrifty went above and beyond to help me. She ran outside from the office and helped me get going as i hadn't driven this type of car before. I was in a hurry it was very much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ESTHER - 28 February 2023
" Great experience "
" Everything great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ADAM - 24 February 2023
" Easy and straight foward booking online, followed by email updates and reminders. Great service from Thrifty. Always happy to deal with AutoEurope and will continue to book vehicles, as I have done for many years. "
" Excellent customer service at the counter, plus pick up and drop off. All staff were pleasant and curteous and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by AIDAN - 24 February 2023
" Great price, especially as car dropped off at different locations for a fair fee "
" Excellent service, very efficient, no complaints at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 21 February 2023
" Not very helpful "
" Firstly the car offered was a Duster, this was not representative of booking. Then had to pay to upgrade, the car upgraded had a fault. The new car had dents. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SHARRON - 18 February 2023
" Helpful staff "
" All very straightforward and easy. Check in desk easy to find. Car easy to locate. All very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRENDAN - 17 February 2023
" always good value thank you "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 07 February 2023
" Website easy to navigate. Clear information. Competitive pricing and ability to cancel without penalty up to 48 hours before collection. "
" Reasonable price, efficient collection, great car and ease of drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CAROLINE - 03 February 2023
" Great "
" Lovely and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THERESA - 31 January 2023
" The toll issue would probably put me off rent from Thrifty again "
" I have only two negative comments to make. The car had a large dent on the rear nearside it had also several smaller dents to the car. I wasn't very comfortable about being charged for the toll after I brought the car back. I would have preferred to pay the toll myself. Apart from that the experience was positive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
SHANNON, IE - Reviewed by KAREN - 29 January 2023
" Counter staff at Cork Airport are fantastic and a credit to the company "
" Very good service, good quality of car, staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMANDA - 28 January 2023
" Excellent for the money. But please refund my deposit asap. "
" Excellent all round considering the value. Picked up the usual hassle from the counter regarding third party insurance which I purchased at time of booking but didn't realise it was third party. I'm still waiting for my deposit back which is over £2300 so that's not great even though when I returned it there was no additional cost at the time. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SELENA - 26 January 2023
" I had to cancel the booking and lost my monry because Auto Europe refused to help with an error in booking name. I will never use Auto Europe again. "
" Average "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUBLIN, IE - Reviewed by NICHOLAS - 23 January 2023
" Overall very good "
" Efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 18 January 2023
" Overall car, pickup and drop off went very smoothly. "
" Very professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PHILIP - 17 January 2023
" Great value, but when we went to rebook the prices went high... so we have had to book the next trip elsewhere "
" Great - v professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRENDAN - 12 January 2023
" Very satisfied with Thrifty "
" Everything went as planned "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 07 January 2023
" See above "
" Inside of glass needed cleaning, otherwise ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHRIS - 03 January 2023
" I got a great deal and It was a lovely drive. Thanks "
" The car was very clean and was a new car. However the rod that holds up the bonnet was broken and just left on the engine. I did not notice this until I was at home. The petrol tank was not completely full when I got it and I returned it as I got it but got told to top it up or pay 30 euros. But I had no trouble otherwise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by NIALL - 22 December 2022
" Car was excellent, I received an automatic as requested and the car hire cost has come down a reasonable level since the summer of 2022 "
" Car was excellent, I received an automatic as requested and the car hire cost has come down a reasonable level since the summer of 2022 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JULIE - 14 December 2022
" Excellent all around "
" Everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ILKNUR - 13 December 2022
" I have been hiring cars in Dublin twice a year for the last 12 years and have never had an issue, unfortunately my first hire with Thrifty was Not a good experience. "
" I had made a phone call to the thrifty before my trip to confirm comprehensive insurance details. On arrival I asked for confirmation on height of car (Nissan juke) as my passenger had issues with low vehicles, they assured me it was the same height, it wasn't! 5hrs later I had to return to airport to change the vehicle. The next vehicle was only marginally higher (vw t-cross) 1 hr later we got a warning light on the dashboard. Called thrifty to be told to pull over and check the oil, if it was low to buy some and top it up! So we spent more time stopping at a service station checking and refilling the oil, there was none in it! I have video and pictures. The car on day 3 started making noises, luckily I was able to get it back to the airport before anything else went wrong. Upon drop off there was no member of staff available to process the refund for the oil we had to purchase. Really unhappy with the level of service we received. Please remove the nissan juke for this group of vehicle for thrifty, the desk clerk confirmed they do not have this type of vehicle at this location. Above all they registered my friend as the main driver on a manual car, this was not valid as she only has an automatic licence. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by MICHAEL - 10 December 2022
" very happy with Auto Europe. Will be using them the next time i travel. "
" only one complaint, on last flight from Birmingham. There was a lot of people picking up cars, only one person serving. 3 weeks previous got charged 30 pounds for after midnight service. Overall everything was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 08 December 2022
" Your booking information is intentionally evasive. The dialogue around the deposit information is displayed far below the 'pay now' button which makes it impossible to see until you have paid and checked the booking confirmation afterwards. It does not define that the deposit must be in a credit card in the booker's name. I would persuade anyone and everyone I know to avoid both the 3rd party and the rental company. "
" The EUR 3000 deposit is excessive and the alternative insurance options are a scam. They more than double the price of the rental. Thrifty would not accepts a credit card in my wife's name even though this is not detailed within the paperwork - only that a credit card must be provided which I attempted and was refused. The collection and drop off point is far from the kiosk which wasted time and effort. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LIAM - 07 December 2022
" all in all, very unsatisfied, the staff weren't nice, no urgency in anyone helping us, just a very poor service "
" counter staff were rude were given keys to a car that wasn't in the lot, had to be given a whole new lease photos shown of condition of car were in the dark "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by AIDAN - 07 December 2022
" Nothing further "
" Pleased with the car- clean and good model. Seemed to be a lot of damage on wheel rims though. On arrival at terminal 1 there was one staff member trying to deal with at least 5 customers - seemed under pressure. I then had to walk to terminal 2 from terminal 1 to collect keys and vehicle - not a big issue for me, but for an older customer or for those with a lot of luggage / children that might be an issue. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by GERARD - 07 December 2022
" as expected "
" as expected- good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 07 December 2022
" Overall very good. Pick up process could have been much quicker. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by DERMOT - 04 December 2022
" very satisfied "
" friendly staff. nice car good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STUART - 02 December 2022
" When I booked the car hire it said the car was at the airport so no shuttle bus when in fact we had to wait 10 minutes in the freezing cold to get a shuttle bus. My wife has a chronic pain condition made worse by the cold. Not a great start but you should mention that on your website. overall it was still a good experience "
" Thrifty were very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CRYSTAL - 01 December 2022
" I'm very grateful. The car was exactly what I needed "
" It was good to be able to hire a vehicle again after 3 years. I was surprised that staff were still handpicked to be efficient and courteous. Fabulous service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LORRAINE - 30 November 2022
" Expect to pay far more than quoted on auto Europe website. It is v misleading "
" Auto Europes site sells insurance that is not recognised by Thrifty. I therefore wasted my money paying two separate lots of insurance which I have tried to recoup. This is appalling and an unfair system. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MICHAEL - 28 November 2022
" Almost faultless "
" Excellent reception- minimum fuss - easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by RICHARD - 23 November 2022
" It was fine "
" Was good and well priced. Car was not 100% clean and a headlamp was out but did not effect our trip negatively "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KERRY, IE - Reviewed by MARTIN - 23 November 2022
" Easy and straightforward. "
" Nice helpful staff on the desks. Car was clean and as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 20 November 2022
" Very good service thanks "
" Very good service all round thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 17 November 2022
" From start to finish no problems "
" Very easy to deal with hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ROBERT - 17 November 2022
" - "
" - "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KERRY, IE - Reviewed by BERNADETTE - 13 November 2022
" Happy and satisfying experience "
" I was very pleased with the whole experience. Car was lovely and very zippy. Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICOLA - 11 November 2022
" Easy process "
" When the car was picked up, it was obvious it hadn't been cleaned. There was mud and crumbs all over the car. In this day and age, I find this to be disgusting. If I wasn't in a rush, I would have gone back and complained. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by DAVID - 07 November 2022
" i felt that the aim of the staff at Dublin was to extract as much money as they could from me. are they paid a bonus for this? "
" my company arranged and paid for the car hire. Whwn i went to collect the countere staff who i struggled to understand told me that the car was not paid for and i had to give them a card. this was a lie and my company had paid. i was tricked into paying for extra cover from my personal card and i am now out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 06 November 2022
" Just so easy and hassle free. "
" Very simple process - car ready on site. Lovely staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEX - 02 November 2022
" Your intermediary (AutoEurope) advertisers the cars as "on airport". Your desk staff state it's off site, therefore either your systems are either feeding Europecar the wrong information, Euopcar are displaying the incorrect information and the contract is incorrect or your ground staff should be asked to pretend the cars are on the airport "
" Your intermediary (AutoEurope) advertisers the cars as "on airport". Your desk staff state it's off site, therefore either your systems are either feeding Europecar the wrong information, Euopcar are displaying the incorrect information and the contract is incorrect or your ground staff should be asked to pretend the cars are on the airport "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HASSANAIN - 01 November 2022
" The experience was good overall - but trying to get blamed for damage you did not cause is a bad experience and leaves a bad taste in the mouth. "
" Everything was perfect except for 2 important points: 1. There were a number of scratches / marks damage to the car that was not on the original report and I had to get a new report done with pictures. 2. On return the person inspecting the vehicle tried to blame me for damage to the car wheel which was there before. Until I argued and showed pictures - only then was I given a clean sheet. You need to be more accurate with the vehicle condition so drivers are not blamed for no fault damage. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RALPH - 30 October 2022
" Quick and friendly service at the airport, "
" Very comfy to drive car and slightly confused with whereabouts all the controls were, but after a few runs nearly everything was found. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DIANE - 27 October 2022
" Great service as usual Thank you "
" Great pick up service unfortunately returning was very slow with a wait for check in & the courtesy bus back to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROB - 26 October 2022
" We were disappointed as we took full insurance cover with Auto Europe but when we got to the check in to collect the car we were told as Auto Europe was a 3rd Party we had to take out further insurance. It would have been useful if we had known about this bedfore we took out Auto Europes insurance , "
" Even though we took out the full insurance we were told that as it was through a 3rd party (auto europe) we had to take out further insurance with Thrifty which cost us anothrer 90 euros "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by VICTORIA - 25 October 2022
" I'm waiting to see what Auto Europe can do about the issues I have raised with them. "
" 30-minute wait at the airport Car downgraded from what was booked No Satnav in the car although I was charged for it No drop-off instructions An additional charge added to my credit card after the hire "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by ESTHER - 18 October 2022
" Great service "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANDREW - 17 October 2022
" Thrifty put a transaction for 2500£ on my credit card that has not been released. I am now told this could take up to 2 weeks, really not happy at all "
" Not happy that my deposit has not been released yet, I needed this money for home improvements that I have now had to cancel "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARY - 12 October 2022
" As per item 3 / lack of communication has left me struggling to know what happens next. "
" My car was damaged while parked at our hotel. I showed Thrify who have taken nearly £900 from my card. No documents/email. Don't know how to claim back from my insurance? "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CORK, IE - Reviewed by STEPHEN - 09 October 2022
" Had to arrange at short notice and was very impressed with the efficiency of the service. "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KAREN - 07 October 2022
" Auto Europe make booking car hire so easy, like the fact you can see all the car hire company deals all in the same place "
" Really easy and friendly pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by RICHARD - 05 October 2022
" Quick check in clean modern car . On return friendly reception and problem free handover. "
" Quick, efficient clean car super service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ELIZABETH - 30 September 2022
" Same as above "
" Professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 28 September 2022
" In a word, excellent! "
" staff easy to deal with and returning the car went very smoothly. In "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RANJEET - 26 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LIMERICK, IE - Reviewed by HENRY - 20 September 2022
" Service top draw "
" Car was reliable and a comfort to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MICHAEL - 19 September 2022
" Our bill ended up being $600 more than the original deal ($700). Because of the situation above we did not have time to refuel..I'm sure that is part of the extra $600. We were told when we arrived that the car we reserved would be too small for 4 adults so we felt coerced into getting a larger car (getting off an overnight flight from the US is not a great time to be making decisions). All in all very disappointed with Thrifty "
" Not good...an address for Shannon Airport was pre listed in the GPS..we started following it, and by the time we realized it was wrong, we were 100 miles off course. We had to speed (dangerously) to correct our course, and may the airport with about 3 minutes to spare. it was very stressful...did not inspire confidence in your product. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KERRY, IE - Reviewed by SINON - 19 September 2022
" Auto Europe consistently comes up with competitive options "
" Used ' unauthorised' exchange rate resulting in higher cost when adding original driver There is little time nor any explanation to scurries documentation "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by GRAHAM - 08 September 2022
" Issues with insurance I took out when booking the car and had to purchase separate insurance to cover the vehicle. I have sent an email but I am yet to receive a response. "
" The arrival experience was fine with very little delay. Some issues around insurance. Return was not great with very little information about the return of the vehicle. Could not find where to drop the car off and airport staff didn't seem to know either. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by MARTINA - 01 September 2022
" Always the best value vehicles. "
" Car was perfect for my needs and the agent at the airport was so helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NICOLE - 25 August 2022
" Friendly and helpful stuff, very thorough with explanations. Easy to collect and to drop off "
" Quick and easy to collect and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TRACEY - 15 June 2022
" I will try and find some other way of travelling to Ireland in future. This trip was for a funeral , but if I was to go on holiday I would seriously consider not hiring a car "
" It's just too expensive! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by MARCOS - 09 June 2022
" Best good price and wide selection or providers from auto Europe Easy to use and lots of information communicated in a timely way "
" Very quick and efficient. No hard sell for extra insurances etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALEXIS - 06 June 2022
" NA "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICK - 25 April 2022
" Very happy overalll "
" Efficient and easy to work with "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 11 April 2022
" Overall good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEPHEN - 07 April 2022
" Continuing relationship with satisfactory outcomes "
" Vehicle not ready on arrival.15 minute wait amongst 2 other hirers whose vehicles had not arrived. Vehicle had exhaust baffle issues. It was drivable but noisy at certain rpm. Drop off was very good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARY-HELEN - 26 March 2022
" In view of the surcharge, I would like a comment from Thrifty. If they want something similar not to happen again, I suggest that they staff the office early and advise customers where they can go to fill up again at that time in the morning. It is impossible to find a 24 hour petrol station open in Ireland and it is disgraceful to be overcharged when it is not my fault. "
" The reason I have not given Thrifty as good a rating as I would have liked, is that I notice that I have been charged just over Eu.20 for something which I assume was fuel. I did fill the tank up when I left Bantry for my flight but arrived at Cork just before 5am as I needed to for my Ryanair flight but there was no petrol stations open at that time of the day. I did go round to see if the petrol station near the airport was open as although it was only slightly less than full, I didn't want to be charged but there was nothing I could do.As I only used just over Eu.20 diesel in the 3 days I had the car, I do not know how they can charge me now for that amount. I just don't know what else I could have done. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHARLES - 25 March 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KERRY - 17 March 2022
" . "
" .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FRANCIS - 06 March 2022
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 13 February 2022
" Very efficient, lovely vehicle and good value. "
" Very courteous staff and the pickup and drop off the vehicle very well managed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICIA - 10 February 2022
" I trust AutoEurope - I've hired many times from their site and never had an issue. "
" Excellent service - very helpful when I needed to extend the hire duration of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARGARET CARMEL - 19 January 2022
" Overall happy "
" Happy with all.Condition of car had many scratches on passengers side.Drop off=was told car park 2 it was actually car park C "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by KEN - 25 December 2021
" Ff "
" Ty "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MAUREEN - 10 December 2021
" No further comments "
" No further comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by HENRY - 09 December 2021
" Booking was straightforward. Nice experience with friendly Thrifty staff at Knock airport. "
" Nice friendly staff at Knock airport hire. Very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DESMOND - 01 December 2021
" I had to find other means to pay my way while my credit card was maxed out by Thriffty "
" Two lots of deposit at €2600 EACH were blocked off on my credit card, thus "maxing it out" , when I brought the fact to there attention I was told they could do nothing for me , blaming the banking system. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by FREDERICK - 23 November 2021
" Overall very pleased with the booking. "
" Good value and very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LAURENCE - 21 October 2021
" Good experience "
" good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ANNE - 21 October 2021
" Smooth experience, have never used any other company to hire a car "
" Used thrifty many times, always a hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 16 October 2021
" I would have liked to have found a car manual inside to help me used all the new features in the car. Like trip meter etc. "
" The only problem was that we arrived at Dublin terminal 1. But Thrifty and other rentals are now in Terminal 2. But once we got there the staff were dealt with us quickly and it wasn't far to the car. We were pleased that the return dropoff point is in the car carpark as the pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MARIE - 08 October 2021
" Efficient service "
" Excellant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NEIL - 05 October 2021
" Friendly and efficient customer service "
" Very efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 23 September 2021
" I never have any issue with Auto Europe but wish you would bring Budget Dublin back on to your list of prices. I would not go to Thrifty again to be honest. "
" Firstly, nobody told us that the normal bus that takes you to collect the car from the compound had moved from Terminal 1 to Terminal 2. After waiting 30 minutes for the bus a rival company advised us of the new pick up. Upon walking to terminal two. it took longer to get from the door of the building to the desk to collect the keys and paperwork than it did to fly from London to Dublin 1.5 hours to be precise in a queue. Ridiculous. The Skoda car although new was uncomfortable, and very flimsy. We were told by the woman on the desk not to pay our Toll charges. We said do you charge an admin fee, if so we will pay it ourselves she said no we have yet to see if they do. Not impressed to be truthful have had much better experiences with Budget, Avis and Payless. There really should be signs stating things have changed and also they should advise people of the trek to collect the car. Shoddy Customer Service "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LIMERICK, IE - Reviewed by BRIGID - 22 September 2021
" As above "
" Had a burst tyre on the motorway going back to Shannon airport .. no one at airport desk for help .. emergency number eventually answered and were no help .. eventually my daughter and I managed to change the tyre .. we made the flight with minutes to spare luckily it was night flight so airport was quiet It was very disappointing as I had paid a lot of money for full cover to find there was no one who could help us especially with the stress knowing you have a flight to catch "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARY - 17 September 2021
" As above. "
" My car developed a fault and was quickly sorted by Robert and within 4 hours a new car was delivered to my address by Oliver. Robert was helpful and understood the position and acted swiftly to sort matters without any stress to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRIAN - 12 September 2021
" ? "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAWAN - 03 September 2021
" Overall ok.. "
" Insurance related information was not complete. Hertz declined to agree on the excess cover insurance, saying it's third party and hence amount of 3000 Euros was to be blocked on card. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ELAINE - 07 August 2021
" Loyalty card would be useful "
" Fabulous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GILES - 04 August 2021
" Car was good but would definitely choose a cheaper competitor in future. "
" Not a very good pickup in Dublin. Slow process after flight to get car and usual insurance extortion trick "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by LOUISE - 18 May 2021
" Just a brilliant experience all round "
" Excellent across the board "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 07 October 2020
" Excellent service "
" Excellent service,very efficient and nice lean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 05 October 2020
" Very friendly and no waiting "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by STEVE - 22 September 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RORY - 16 September 2020
" See above. Bad "
" Car in need of a repair . The clutch is 'shot' and smelled when strained. It 'took' very high. I would have returned car if rental had not been so short. No apology when reporting. I am still waiting 4 days later to get my £1600 deposit back???? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by THOMAS - 18 August 2020
" Brilliant experience with Thrifty . Very friendly professional staff in Knock Airport especially Kathleen who could not have been more helpful. "
" Excellent service from Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LIAM - 11 August 2020
" All very straight forward "
" Very efficient and pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 19 May 2020
" FIND ANOTHER CAR HIRE COMPANY THAT IS FLEXIBLE WHEN UNEXPECTED CIRCUMSTANCES LEAD TO YOU CANCELLING. RESPONSES LIKE " ITS IN OUR TERMS AND CONDITIONS" WHEN FACED BY THIS PANDEMIC STINK. "
" This company refused to exchange the car hire for a later date even though Covid 19 was the reason my trip was cancelled. Choose another car hire company as stopped communicating with me when I complained!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by NUALA - 20 April 2020
" This booking was cancelled as due to the CoronaVirus, we were unable to fly to Knock. "
" This booking was cancelled as due to the CoronaVirus, we were unable to fly to Knock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAMES - 17 April 2020
" as above "
" For once I was not put under pressure for insurance as I had it already. The gentleman behind the counter was very pleasant and so professional. 10 out of 10 .On my return another gentleman saw me park up,introduced himself from your company,checked out the car and said everything was OK. His friendliness was amazing. have not seen that before when I arrived. will be back soon again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN JOE - 11 April 2020
" As above "
" We actually did not get to travel as I am in my 70s I was advised not to travel due to the corona virus, if there was any chance I could get a refund or voucher to reuse when I can rebook my ticket I would be very grateful? Thank you John Joe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BERNADETTE - 08 April 2020
" N/A "
" Due to Coronavirus I had to cancel my trip to Ireland so had to cancel our car booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 04 April 2020
" I always use auto-europe as I have found them keen on price and a thoroughly professional service. I recommend all my friends to go there. Thanks for the great service and keep up the good work. "
" Despite Coronavirus problems and staff shortages, the airport desk (although slow) coped magnificently. Due to shortages I was allocated a brand new car (which was not deserved as I had a very cheap rental). Everything went smoothly and I was delighted with the service and the whole rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KIRSTY - 26 March 2020
" excellent "
" Excellent service and value for money- ill be using again in the near future- as and when coronavirus allows "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DEIRDRE - 25 March 2020
" Couldnt travel due to covid 19, no option to amend or refund provided, which every other company has seemed to offer "
" Couldnt travel due to Covid 19 and while I understand the cancellation terms, due to the above I did think a change of date for the car hire if not a refund should have been offered. If the likes of ryanair can offer it, I cant understand why you can't. Couldnt rate service as couldnt us it so gave an average rating "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by JOSE - 25 March 2020
" Autoeurope website is easy to use and navigate with great deals from all the top rental companies with easy to choose car types/sizes. "
" It was nice and smooth across the board. Hassle-free rental! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CONOR - 24 March 2020
" Car had warning light on from pick up, saying we had a flat rear left tyre this was actually low tyre pressure - alarm went of each time started the engine, which was an annoyance. The inside was not overly clean - my partner and I duly did a full once over. Other than this the car was ok. "
" Car had warning light on from pick up, saying we had a flat rear left tyre this was actually low tyre pressure - alarm went of each time started the engine, which was an annoyance. The inside was not overly clean - my partner and I duly did a full once over. Other than this the car was ok. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CORK, IE - Reviewed by ELIZABETH - 23 March 2020
" Unfortunately I had to cancel our trip due to the Covid'19 out break. When telephoning to cancel the staff were not very understanding or sympathetic. They quoted me the 48 hour cancellation rule & offered me no help. I then found out all the remaining 9 members of our trip who had also cancelled but using other Car Rental Companies only had to pay a 10% fee for cancelling. When I phoned back to ask why were not given this option I was then told I could fill out a form on line & see. I did this & was again quoted your 48 hour rule for cancelling. My family frequently fly to Ireland to visit family but will most certainly will never book with your company again. "
" Unfortunately I had to cancel our trip due to the Covid'19 out break. When telephoning to cancel the staff were not very understanding or sympathetic. They quoted me the 48 hour cancellation rule & offered me no help. I then found out all the remaining 9 members of our trip who had also cancelled but using other Car Rental Companies only had to pay a 10% fee for cancelling. When I phoned back to ask why were not given this option I was then told I could fill out a form on line & see. I did this & was again quoted your 48 hour rule for cancelling. My family frequently fly to Ireland to visit family but will most certainly will never book with your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHAUN PATRICK - 22 March 2020
" Simple booking at best price "
" Car ok but missing radio aerial so no radio "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CIARA - 21 March 2020
" Excellent service "
" Excellent service- even during the virus situation. I had to extend my rental due to a cancelled flight and it was fast, efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANDREW - 21 March 2020
" As always, best prices on the net "
" Excellent expedient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GLYN - 18 March 2020
" Overall was very happy with Thrifty and the car. "
" very happy with overall experience, only complaint is that the car was low on oil and warning light came on so had to check the oil which was very low. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by JAN - 15 March 2020
" I was very happy with the service until the matter of the refund. "
" My one complaint would be, due to flybe going into administration and obtaining another flight home. I had to return a day early and because i booked on line, thrifty wouldnt refund me one day. Not very consumer orientated in a stressful time. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 15 March 2020
" Professional person on vehicle pick up and return made the the experience very smooth. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JEFFREY - 14 March 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MATTHEW - 14 March 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CHARLES - 14 March 2020
" Lovely efficient car "
" Lovely staff who always make you welcome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 13 March 2020
" The car was perfect for our needs. Staff were friendly courteous and efficient. Would gladly recommend Thrifty to a friend. "
" Overall a very efficient service. All staff were courteous polite and friendly. Car was perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROSALEEN - 13 March 2020
" Excellent service and price "
" Very friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by MICHAEL - 12 March 2020
" Overall good intermediary - easy to book. Only small niggle was did not realise that additional insurance was through Auto Europe - this was not clear when booking "
" Efficient and no hassle, everything as expected. Good firm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ELAINE - 11 March 2020
" Easy to book "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SIMON - 11 March 2020
" As above "
" Great company, pleasant staff who were quick to complete the rental. The return process was also simple. Well done everyone at Thrifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NORMAN ALAN - 09 March 2020
" very satisfied "
" very easy collection and delivery, clean tidy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RUSSELL - 09 March 2020
" All good apart from the damage identification "
" The existing damage process based on emailing the photos didnt work for me as the emails took too long and left me waiting "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 09 March 2020
" all was good "
" no problems , arrived and car was ready , paper work was quick . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SEAMUS - 05 March 2020
" Absolute dream, very straightforward "
" Thrifty staff are excellent. Very courteous and extremely professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICHOLAS - 05 March 2020
" We always use Autoeurope for car hire. Always pleased. "
" Very happy. Efficient, friendly service. Upgraded to a larger car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 05 March 2020
" As above! "
" Absolute rip off, when I paid online for the car I paid extra for full insurance. When arrived I was told the insurance was through a broker and didn't cover thrifty own insurance, I needed to put a deposit on a credit card of £1500 or take out further insurance which was £140. They wouldn't accept payment on my debit card and I don't have a credit card therefore had to pay an extra £140. The car should have cost £60 ended up costing me £200! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 05 March 2020
" Fast service with no queues "
" Very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 05 March 2020
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 05 March 2020
" Encountered no problems at all. "
" Seamless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANNE - 05 March 2020
" Pleasant staff however: Long delay in pick up due to queue. No car in the bay I was allocated and I had to return to the airport desk. Car was dirty on outside "
" Pleasant staff however: Long delay in pick up due to queue. No car in the bay I was allocated and I had to return to the airport desk. Car was dirty on outside "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by CHRISTOPHER - 04 March 2020
" Excellent "
" Quick and easy on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by WAQAR - 04 March 2020
" I am happy with Autoeurope but this experience was awful "
" Faulty vehicle, engine light turned on , contacted thrifty, they advised to go to local garage where check up done and found some thing wrong with censors. Light turned off but on again after few hours, advise given no need to worry and ignore this light. Also service was due and cad was missing at times. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KERRY, IE - Reviewed by CHERRY - 04 March 2020
" Excellent1 Thank you, will use you again. "
" Excellent value, excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARCELLA - 04 March 2020
" Very easy to book and great value. "
" Very quick service at the desk and a short and easy walk to the car park. All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by TOM - 03 March 2020
" See above "
" Everything went well apart from the anxiety caused regarding pre-existing 'damage' I was shown photos of very minor scuffs that caused me to take another 5 photos of what I considered equally minor scuffs. I was convinced that the purpose of the notification was to alert me to a likely claim for the most minor of scuffs (even if it was pre-existing). Consequently, I did not particularly enjoy the experience as I felt sure that something would be 'found' on my return. This did not prove to be the case but I shall be extremely careful about hiring from Thrifty ever again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ADAM - 03 March 2020
" Very good "
" Really good value and it was a quick process. Only groan is the staff at the desk who seemed moody and like he didn't want to be there. He spoke way to quick as though he just wanted us out of there BUT couldn't fault the car or price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 29 February 2020
" Great car great service thank you "
" If it was made clear in my initial booking email then I would've made sure I had a credit card ready to go with a balance of £2k was a surprise when picking up the keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KATY - 28 February 2020
" No complaints "
" All good - nice staff and very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GERALDINE - 26 February 2020
" Spent 3 days in a stinking car, had to buy Air freshener just to be able to drive around in the car "
" The car absolutely stunk of sick or sour milk but had been disguised by lots of air freshener so I would not notice until I got on the road too late to turn back in the Dublin traffic "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by KATHLEEN - 25 February 2020
" Very efficient staff at knock airport "
" Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 25 February 2020
" Good value for money "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by DAVID - 25 February 2020
" Great service at Knock airport "
" Great service at Knock airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ANNETTE - 24 February 2020
" Excellent "
" Always helpful and friendly, fab car this time. In Ireland 6 or 7 times a year and will def use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by FRANCIS - 24 February 2020
" Excellent "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DIARMUID - 24 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD MARK - 22 February 2020
" Wipers were falling apart Brakes didn't feel right (auto car) Passenger mirror useless Car wasn't ver clean including dirty inside of windscreen Collected in dark unable to see the 6 pages of damage sent to me via email Only had rental for 48hrs had to phone and get car exchanged, very poor car from Dublin airport Hertz/Dollar/Thrifty "
" The car collected in the dark had 6 pages of damage sent to me, it was pointless checking it as every corner had a knock, when we left around5 miles down the road there was rain, when used the wiper blades fell apart, the brakes didn't feel right and the left mirror wouldn't adjust electrically, when manually adjusted dropped when you went over a bump "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by LIAM - 21 February 2020
" No problems at all "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVE - 21 February 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PHIL - 20 February 2020
" Staff great upgrade on arrival very satisfied "
" Very easy both the pick up and drop off Helpful and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EDWIN - 19 February 2020
" Free upgrade, the most competitive quote anywhere (just buy your insurance excess before you book) - you'll need a credit card at the airport (debit cards aren't accepted). "
" Amazing - the staff at Knock Ireland West are great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by JOHN - 17 February 2020
" Competition and easy process "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MONICA - 17 February 2020
" Kathleen & Kevin always make the process of car hiring a smooth one & above all else put the customer first providing a personalized & friendly service. Always know your 'home' & in safe hands when you see them both on duty "
" I always find Thrifty/Hertz at Knock airport provide a fast, friendly & good value for money service. With the ever efficient & friendly Kathleen on the desk & of course Kevin at car pick up, always there with a smile & ever helpful & of course their very small team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KERRY, IE - Reviewed by DANIEL - 16 February 2020
" Very competitive pricing, good choice of cars. "
" Great customer service, fast and easy collection and drop off. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ANTHONY - 14 February 2020
" Used several times in past and always been good "
" Has always been good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by WAYNE - 13 February 2020
" I feel the whole process lacks integrity and frankly I would wholly and actively recommend people never to use this service! "
" I paid for the rental on line and was then asked for a deposit of €2500 or to pay another €90 despite already paying to waive excess. I felt cheated. I would actively discourage anybody not to use this company. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by ADRIAN - 13 February 2020
" Good value. "
" Our vehicle was fitted with SatNav but this was not updated to include M17 which has been there some while now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by VICTOR - 10 February 2020
" see above "
" it was disapointing i took all the insurance out on line and then when i get there i have to take there full insurance as well so the car went from 47 pounds toover 200 so i dont think i will use thrifty again thanks "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by DAVID - 10 February 2020
" very good have used them many times never disappointed great service worth useing "
" nice cars mine had dent on bonnet not pointed out at pick up generally very good and would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by MAGGIE - 06 February 2020
" 1. No email confirmation received so had to check the night before for confirmation. 2. Had a lot of difficulty trying to open the petrol cap. No instructions as to how to do it. Asked a gentleman at the petrol station where I filled up and he couldn't open it! Instructions would be very helpful as all petrol caps are different. 3. Gears "played up" during the weekend... put car into drive but car showed " N" on dashboard. Took several attempts to get it sorted. This was stressful as my visit to Ireland was for my mothers funeral. "
" 1. No email confirmation received so had to check the night before for confirmation. 2. Had a lot of difficulty trying to open the petrol cap. No instructions as to how to do it. Asked a gentleman at the petrol station where I filled up and he couldn't open it! Instructions would be very helpful as all petrol caps are different. 3. Gears "played up" during the weekend... put car into drive but car showed " N" on dashboard. Took several attempts to get it sorted. This was stressful as my visit to Ireland was for my mothers funeral. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by MARK - 06 February 2020
" I expect a full refund for my denial and inconvenience "
" The assistant at Hertz refused to rent the vehicle to me as I was a day late on Sunday after I had to hire a van at the last minute on Saturday. He said I had to call Auto Europe where there was no answer so I had to hire another vehicle through Alamo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CORK, IE - Reviewed by MARTIN - 05 February 2020
" Felt not supported at all with your company. "
" I wanted to cancel my booking as I wasn't able to travel due to an unexpected family emergency and I was told is not possible. Most companies would be able to do it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by MICHAEL - 04 February 2020
" Pleasant experience. "
" Again, a very efficient service, delivered without fuss or hiccup. Helpful staff and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by FERGAL - 04 February 2020
" Went smoothly "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by P - 03 February 2020
" As usual with Auto Europe everything was smooth and perfect. Absolutely no problems whatsoever. I have been and will continue to recommend Auto Europe to all my friends, family and colleagues. We'll done guys, to marks again. "
" Great, no problems at all. Great car and very speedy picking up and dropping off the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TYRONE - 02 February 2020
" All good "
" Top class service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KIERAN - 31 January 2020
" Great customer service, pick up and drop off was seamless. "
" Great customer service, pick up and drop off was seamless. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 30 January 2020
" Good booking system with a wide choice of cars. "
" Swift efficient service and a good, clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PATRICK - 29 January 2020
" Very satisfied "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NOREEN - 25 January 2020
" clear and easy "
" fast, professional and honest "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GARY - 23 January 2020
" Very good all round experience. "
" First time I have used Thrifty and will definitely book with them again , good experience in all departments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DIANE - 23 January 2020
" Easy to use booking system. Efficient service. "
" Excellent value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by BEIRTI - 22 January 2020
" . "
" The Kerry branch stands out for truly excellent customer service. If only the other branches in Ireland were run the same way! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 22 January 2020
" ! "
" ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LOUISE - 16 January 2020
" Overall my rental experience was very good with Thrifty "
" I would use thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBERT - 13 January 2020
" All went very smoothly and fast "
" Very easy and pleasant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by HUGH GERARD - 13 January 2020
" All fine except for damage to car on pick up. "
" Email sent with damage to car did not match actual damage. Said it was dented at back passenger side when it was covered in scrapes. Impossible to see at 11 pm when collected. Noticed next morning. Took photos of damage and because of metallic paint photos where not clear at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by PATRICIA - 13 January 2020
" Excellent "
" Everyone very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 13 January 2020
" All good tks "
" Flowed well fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by KEITH - 10 January 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PETER - 09 January 2020
" All as good as it could have gone and it was the cheapest car available at the time "
" All went swimmingly well. This was a small and very efficient vehicle which was all that I needed. The Thrifty staff were polite, quick and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 07 January 2020
" Am no longer happy withe brokerage model as this is a cumbersome way of doing things and inefficient from a cash point of view "
" Thrifty great The service provider less so "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LUKE - 07 January 2020
" So simple, so easy & very efficient. Will without a doubt use again "
" Couldn't have been easier or better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SINEAD - 05 January 2020
" I had realised I booked the vehicle a night short of my requirements. I called the day before only realising after looking at my flight details and my car rental details that there was a miss match. I did call Autoeurope who were courteous but unable to amend my booking without charging me almost £300 for additional day which is extortionate. "
" The car I was offered 1st after being told they would give me a good car was dirty and the driver seat could not be adjusted such that I could see over the dashboard properly. I went back to the desk citing the issues and they gave me another vehicle which was better comparative to the 1st vehicle. Unless I complained they would have dumped me with I terrible vehicle. The return was easy and the person who collected the car helpful and courteous. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by IVNA - 02 January 2020
" all good, nothing to report. "
" The only thing that ruined the experience was the actual car. Awful vehicle, no acceleration, struggled on the hills. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
KNOCK, IE - Reviewed by JOAN - 29 December 2019
" Very good experience Very nice staff Good location "
" I had no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 20 December 2019
" Good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 19 December 2019
" Good price as usual "
" I have used them before and as usual the people I dealt with were pleasant and helpful. The car had some unrecorded damage which I highlighted and they updated the system quickly and easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CORMAC - 14 December 2019
" Excellent "
" Very good very efficient staff will use Thrifyt again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 13 December 2019
" Excellent service. "
" Very friendly and professional staff Always a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SANDRA - 13 December 2019
" Very smooth collection and drop off "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARY - 13 December 2019
" Very easy to navigate website. Good car hire experience. "
" I was pleasantly surprised at how smoothly everything went. Had read some negative feedback on internet, so was worried picking up the car. But pick up & drop off were speedy. The price was loads cheaper than Budget, who I have used for over 5 years. I will definitely be booking Thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JUNE - 12 December 2019
" The car was pristine and the service was excellent couldn't ask for anything more thank you "
" Excellent customer service and the car was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 12 December 2019
" very smooth process...just waiting for my credit card to be refunded.. normally done within one week and have never had any problems with it. "
" easy pick up and drop off..helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MARIA LUISA - 11 December 2019
" Very good "
" Very easy to check in and out, very nice and efficient staff and very good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD - 10 December 2019
" Car was fine, booking with you very good. "
" The booking assistant said the extra cover I bought with you was not really sufficient, and if I had an accident or issue I would have to claim the money back from you after, is this correct ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALASTAIR - 09 December 2019
" See above. "
" I always have to cross into Northern Ireland. Budget charge about 30 euro. After a bit of digging I found that Hertz group don't, so although they charged about 5 euro more up front it's well worth getting a car from them. I suppose you know this already and if I had just asked you then it may have saved me quite a bit of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 09 December 2019
" Not happy with waiting so long for the bus to off-site office. Car was very good and impressed. "
" Very happy apart from the fact that the details of car stated that car was available from terminal building - it was not - had to take bus out to off site office and had to wait over 20 mins for a bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DONALD - 09 December 2019
" Very friendly and helpful. "
" Pick up and drop off excellent. Particularly appreciative of the lift to the bus station from the drop off point "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by THOMAS - 09 December 2019
" easy to use, no problems "
" Very good car, suited me very well. No collection at airport, sent to office on shuttlebus. Good service but i have an issue with everything done by phone with no paper. i do not have a smartphone so could not get any evidence of existing damage to the car. Would think twice about using thrifty again because of this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GERARD - 08 December 2019
" All good will definitely use again. "
" from start to finish service was great. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOSEPH - 08 December 2019
" As above #3 "
" The car hire process was very smooth and the initial hire quote very competitive but the added Insurance costs are a COMPLETE RIP OFF "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 05 December 2019
" Very good! "
" Okay "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 03 December 2019
" good selection of cars. Hassle free. "
" Friendly efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOHN - 02 December 2019
" Just fine "
" Just as I would expect from any company friendly efficient and no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALAN - 29 November 2019
" great experiance overall got what i wanted with helpful service from thirfty hertz "
" really good overall experiance, i assume there was nothing else wrong as i have not heard back. so thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 29 November 2019
" Never, I have been conned "
" I was told at desk it would be advisable to take out 'supercover insurance' as most people do that. and was told it would be 20 euros extra. so i agreed. when i returned the car found out that it was 20 euros per day, so have incurred an 80 euro charge for nothing. I have been totally conned by Thrifty staff into paying for something I did not need, and not told the truth about charges. I am very upset by this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DEAN - 28 November 2019
" The whole experience was hassle free. Felt a level of security having the voucher with Auto Europe so it wasn't just us versus Thrifty. "
" Pickup and drop-off was quick. They had us sign at the counter before we examined the vehicle, and I expressed some concern. But they assured us that if we went out and discovered more damage on the vehicle than was agreed to come right back in and they'd change the agreement. So watch out for that. Although we didn't have any issues in the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ANGELA - 27 November 2019
" Easy to book online and very good value. "
" Very good experience with Thrifty, quick and efficient. My only concern is that they have not released the amount blocked on my credit card (by Hertz) even though the car was returned in perfect condition at 1.00pm Thursday 21st Nov and its now Wednesday 27th Nov. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHEL - 26 November 2019
" Fantastic value, good cars, on airport location, what's not to like "
" After car dropped off I still have no confirmation of deposit return or all ok with car etc?? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by CHARLES - 23 November 2019
" very good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 21 November 2019
" Would certainly book again "
" Completely stress free experience. Excellent throughout from booking to dropping the car off. The staff involved were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PHILIP - 20 November 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 19 November 2019
" All fine "
" Car not cleaned terribly well. Sweet papers inside and outside had tar and dirt around lower half of car made checking car take longer.marks on car not recorded but I got them recorded before I left..otherwise everything excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by HELEN - 07 November 2019
" Booking was easy, my only slight concern is that it is not very clear from looking at the booking confirmation email what car hire company I am going through. I had to open up the link and search. "
" The staff were very helpful and experience was good however the car was not in very good condition. The car itself had not been through the car wash. Inside seats were stained and the car had quite a few dents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by GARETH - 06 November 2019
" Booking was easy with all options well set out. "
" Thrifty have billed me €841 for superficial damage to a door. That's way out of line with the level of damage (a 1 inch scratch) and I will certainly be exploring alternative providers for future trips. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by COLIN - 06 November 2019
" Got car I wanted at a reasonable price With the cover I wanted "
" Easy hire. Offered upgrades BUT "NO" hard sell. honest agent.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PATRICK - 06 November 2019
" Happy with online part of process "
" Really sorry to say very disappointing customer service at pick up. Disorganised drop off process except lady at desk in terminal was very good. unlikely to ever use thrifty again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 05 November 2019
" Hiring through AutoEurope appears fine but Thrifty regard you as another firm-kind of, I should hire direct. "
" Adele was abrupt-'credit card'!! My vehicle request was a 4door clio Also queried my age - accepted by U Given a skoda citigo automatic. Not good! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CHRISTOPHER - 05 November 2019
" . "
" Onboard computer kept raising warning messages regarding tyre pressure- Thrifty staff disinterested "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by GAREY - 05 November 2019
" Good service from Auto Europe, Thrifty let down by extremely poor drop off experience. "
" No one available at drop off point at Knock airport to inspect car. Walking around in the pouring rain/cold looking for a representative. Had to call the desk and was told to just drop keys in the box. I refused to do this because they held 1600 Euro on my credit card so I wanted the car inspected and the deposit released/signed-off. This seemed to irritate the person on the desk but somebody eventually turned up. Very poor experience, we travel to Knock at least twice a year and this has never happened preciously. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CORK, IE - Reviewed by TIM - 05 November 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by DECLAN - 04 November 2019
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BERNADETTE - 03 November 2019
" The vehicle was two years old, loads of scratches and scuffs and the windscreen wipers needed replacing, I couldn't see through the windscreen when I put the wipers on, it was dangerous. "
" The vehicle was two years old, loads of scratches and scuffs and the windscreen wipers needed replacing, I couldn't see through the windscreen when I put the wipers on, it was dangerous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SHANNON, IE - Reviewed by GRAHAM - 31 October 2019
" i always use auto europe "
" they were fine, they always are "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHIRLEY - 31 October 2019
" Wonderful service, thrifty all the way . "
" Extremely good service, staff very efficient and quick , no waiting around , lovely car, would recommend thrifty every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 31 October 2019
" autoeurope is great "
" I would recommend Thrifty if they continued to provide the cars from the aiport arrivals area and not from the car rental village.Getting on a bus after the flight is not the best start as thrifty had previously provided cars at the arrivals area. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 30 October 2019
" Auto Europe is always good. Shame about thrifty this time. "
" Dirty car, no washer fluid and the air pressure in the tyres kept going down over the week of the rental. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
CORK, IE - Reviewed by JEREMY - 29 October 2019
" very very good "
" excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by ROBIN - 26 October 2019
" Good service from all. "
" Great service pickup could be closer to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by BRIAN - 21 October 2019
" Good "
" Well I couldnt later the 10 to any other number. But better than budget and good to hand car over at end. Provided contact number on key ring- good practice. As good as fixit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JESSE - 18 October 2019
" As above, as with every time a member of my family arrives in Ireland . "
" I am not sure if you are responsible , but the scam of the insurance situation in Ireland , is such a disappointing and cynical welcome to the country. To charge 17 euros a day on top of what insurance comes with hire , is unbelievable . also there is no option unless one has a credit card and runs the risk of paying a surcharge for any accidents. It seems to be across the board with car hire in ireland , so I can't recommend any companies. I also feel it is unfair that your staff have top implement this expense. The first car hire company that implements some change will get a wealth of custom . "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EVELYN - 18 October 2019
" Lots of dents,scuffs and dirty car. Thrifty Cork charged our credit card for damage that was already there,luckily we had taken photos. "
" Picked up a 19 plate car,which had lots off dents and scuffs and the rear number plate secured by cello tape. The car was also not washed properly. Unfortunately I didn't have time to go back to the office,but luckily I took some photos Of the damage. We dropped the car back and a couple of hours later found that Thrifty had charged our credit card over €188 for damage to a tyre. On checking our photos we could see clearly that the damage was there when I collected the car. They have refunded the money, the €188 but only after I sent photos to prove damage was there,but nothing extra. Really a very bad experience and only for our photos,a very costly experience. Regards Evelyn "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PETER - 17 October 2019
" Very good 10 out of 10 "
" Must say very good. Efficient very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOANNE - 17 October 2019
" Great value, fantastic service "
" Fantastic, quickly and friendly service! Absolutely would book with them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARK - 16 October 2019
" Happy "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PETER - 14 October 2019
" Overall a company that could do so much better if the staff were more professional and look the part and the vehicle ordered was something like what was offered "
" Ordered a Hyundai Tucson offered a dacia duster even though tucsons were available after some discussions a kia sportage was offered and accepted but not very professional "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by BRENDAN - 12 October 2019
" All good "
" Had to have vehicle rechecked for damage, the pictures and form showed no damage at all, however all alloys were badly damaged,?front bumper scuffed and numerous scratches and dents, accuracy of the damage report should be as is. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by MICHAEL - 10 October 2019
" The whole process from price, pick up and return with Auto Europe and Thrifty was excellent. "
" The whole process of collecting and returning the car could not have gone better. An excellent service by Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ZBIGNIEW - 10 October 2019
" see above "
" On arriving/leaving the airport the desk it was not manned. Being directed to catch a mini bus outside the terminal. On arriving at the compound was then forced to pay a further 22 euros for "insurance" which I thought was already covered. Very poor show......... and when trying to call the office at 5.30 it was closed on Saturday afternoon it was closed with no means of talking to anyone! "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 10 October 2019
" Easy, quick and great value! "
" Efficient service and provided with a new vehicle. Have used previously and will most certainly use in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CRAIG - 08 October 2019
" Staff were great. Shame about the car "
" Car was a Dachia.... not great. Warning light came on. Probably the worst hire car I've ever had.... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by ROBERT - 08 October 2019
" All problem free easy and fast "
" Down point was that pick up wasn't at airport so you mislead people who make a booking otherwise all very good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 08 October 2019
" Easy website "
" Excellent service - friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by LASZLO - 07 October 2019
" I would like to have an invoice on renting cost on the following company. SECUIANA S.A. Str.PACII, No.42 525400 TARGU SECUIESC; ROMANIA VAT. RO 3667158 Please send this invoce on ldobra@secuiana.ro Thank You very much. "
" Everything was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK J - 05 October 2019
" Perfect "
" Absolutely Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 04 October 2019
" Easy to set up hire online. Great value excess waiver. Everything went very smoothly "
" Great value .Very efficient and courteous service from staff. Car was immaculate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by BRIAN - 02 October 2019
" Overall very good service "
" Diarmuid O'Sullivan was very helpful and efficient at the desk in Shannon. Drop off was also very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by KEVIN - 02 October 2019
" Very good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JUDITH - 30 September 2019
" Whilst I found Auto Europe very satisfactory. Next time I think I would use another car hire co other than Thrifty , a company who would supply a car come over to car with you to check out whether all satisfactory and that it had a car manual inside for reference. I was on holiday after all I shouldn't have had to ask people how to do and find a. Certain thing in car how to turn radio on, how to open petrol cap etc., "
" I. Was disappointed that one of the staff did not come out to the car and showed me the workings of the car, as there was no handbook , and the model was a new one, I had to get help from friends to find how to open petrol cap for instance , found out on friends work computer. I found it totally disagreeable not to have a manual in glovebox. Also lot of scratches on car which the staff showed me on screen at desk, however my friend inspected it thoroughly with me and he went back inside to desk and pictures were updated. Otherwise all ok. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by KATHLEEN - 30 September 2019
" Hassle free "
" Pleasant and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by NUALA - 29 September 2019
" Aside from the price problem All was very good thank you. "
" The staff were excellent. However, I have been overcharged for the upgrade. We agreed on €7 a day and that is not what I have been charged. I will call tomorrow to discuss. Regards, Nuala "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICK - 28 September 2019
" Very good value and everything went smoothly would use again and happy to recommend. "
" Very good experience overall only slightly tempered by the expectation that the "on airport" location description wouldn't involve a bus ride to another location and finding that it in fact it did. Having said that the bus experience was good and the Hertz/Thrifty drop-off was exceptionally efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JENNIFER - 27 September 2019
" Inexpensive but very poor standard of car. "
" Car was fairly bashed up and dirty inside. Probably the worst car rental we've had for a while in terms of the car itself. Probably should be told if you are getting a car that's clearly been in an accident. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by MARY - 27 September 2019
" Comparable car price rentals for comparable cars. "
" A bit slow at pickup counter at Dublin Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by URSULA - 24 September 2019
" I always use Autoeurope as it's the best. I am never disappointed. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANTHONY - 23 September 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by FERGAL - 21 September 2019
" Auto Europe is a great way of finding a great deal. "
" The first car had a piece of rubber missing from the wall of the front left tyre. I appreciate it was a one-off and an unusual occurrence but one that should not be missed when the car is serviced. The replacement was fine and the help from the counter staff was excellent though it did take time due to how busy they were and added an hour to the check-out process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DUBLIN, IE - Reviewed by JOHN - 18 September 2019
" Great experience. "
" We had a very pleasant experience. We were collected at the airport, taken to the care hire area by shuttle, and received the car very quickly. Paperwork was kept to a minimum, all being done electronically. On our return the car was handed back without problem and a bus was waiting to run us to the airport. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NOELINE - 16 September 2019
" Overall a very good service. I liked the fact that you didn't have to try and pay the toll as it will be taken off my card once they are billed. Would definitely use this company again. "
" First time renting a car. From start to finish costumer service was very efficient. Greeted by a very personable young man who explained everything very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by RICHARD - 13 September 2019
" Scores says it all "
" Excellent, no-hassle service at collection and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAN - 12 September 2019
" Having booked a medium sized car we were offered a mini convertible...wife had a smile on her face for 3 days straight !!! "
" Apart from a small wait to get processed everything was done quickly and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 11 September 2019
" Have a second booking with Autoeurope for Majorca coming up. Hope all goes as well as the last. "
" Everything went smoothly from start to finish. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by ANDREW - 11 September 2019
" Very good, as always "
" Great value for money, can't fault it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ALAN - 09 September 2019
" Excellent service from start to finish "
" The gentleman who showed me the car gave a short demonstration of the handbrake use. Very efficient very friendly and very helpful.Counter staff excellent. Car was in good condition very clean and a great drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by KEVIN TIMOTHY - 09 September 2019
" Easy to use online for bookings and very good telephone customer service when i used Auto Europe in the past "
" Friendly and profesional service by all staff at Thrifty.Was given a Hyundai i10 hire car which to my knowledge comes under a 'mini type ' vehicle whereas my booking was for an 'economy type 'vehicle-also it had small amounts of damage but were clearly shown on the photos that were sent by email after pickup.As it turned out i was more than happy with the Hyundai i10 as it used less petrol and was ideal for me as it was only me and one other passenger that used it-is not ideal for rear seat passengers as small space at the rear.Overall i find dealing with Thrifty over many years as providing stress free and professional service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 06 September 2019
" always try your company first for car hire found your price for car rental pretty good compared with other sites keep up the good work "
" very pleased with car hire from this company would be my first choice hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DIANA - 02 September 2019
" Rent cars regularly from cork so far never had a problem. Just wish automatics were cheaper to rent! "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAQALIN - 02 September 2019
" Too class "
" Prompt and a lovely car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MALCOLM - 02 September 2019
" xxxxx "
" excellent service - very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SARAH - 01 September 2019
" The booking process is quick "
" There was a long queue at the desk at Shannon Airport on 21st August which was unfortunate but the staff were as efficient as they could be under the circumstances. The car had damage to it and the clutch was rather tight. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by GERARD - 01 September 2019
" No problem with the actual booking . "
" Had to wait far too long to get served and would be very reluctant to use them again . "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORK, IE - Reviewed by MARION - 01 September 2019
" All good - check vehicle condition yourself, as booking out process is very swift. "
" All good - counter staff got a bit shirty when my credit card did not go through immediately. The staff working at the depot was very helpful, checking the car over with me. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 31 August 2019
" Great fast and smooth service. Very happy "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 31 August 2019
" A little more expensive than usual, for a regular customer. "
" Staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 29 August 2019
" Very pleased "
" Very pleased and the representative was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CORK, IE - Reviewed by NICHOLAS - 29 August 2019
" Good in every respect "
" Well organised, no long slow queue, helpful staff. Very easy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 24 August 2019
" Terrible car,really expensive. Bad customer service. "
" Car was faulty,no answer on any emergency numbers "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by CIARAN - 09 August 2019
" Wholly unacceptable. "
" Have complained about practices. Forced to pay insurance when I was told they would accept Debit Card as guarantee. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by SAJID - 09 August 2019
" Very happy and a nice car. "
" I am very happy with my experience with Thrifty and would recommend them to anyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TIM - 03 August 2019
" I use you on a regular basis "
" Very quick to try to add spurious fees "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CORK, IE - Reviewed by RICHARD - 02 August 2019
" Highly recommend "
" Great service all round. Definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by STEVEN - 02 August 2019
" Great price and good service but poor quality vehicle. "
" Was happy with the price but not the vehicle we had a booking for a Kia sport age but ended up with a Duster although OK size wise is a far inferior vehicle. I was attending a wedding and was a constant source of jokes. I know you say similar vehicle but I would think they have a price difference of €20000 the Duster is a flimsy tin box on wheels. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SHANNON, IE - Reviewed by JACOB - 27 July 2019
" Specifically paid extra for a nice large saloon car and was provided with a Dacia Duster that looked like it had seen service in Afghanistan. Went back to complain and was told it was "an upgrade"!!!!! "
" Specifically spent more for a nice large saloon and was fobb "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by ZOE - 25 July 2019
" Easy website to use and upfront on costs, compared to many sites. Called the helpline and received good service. "
" Easy pick up at Shannon Airport and had a choice of two city locations in Dublin to drop off. The car was very basic so would have been good to have known how much in prep for things like USB chargers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
DUBLIN, IE - Reviewed by JULIE - 23 July 2019
" All good apart from above "
" The only thing that was annoying...no one told me not to pay the toll. I paid the next morning before I read the info....the sign was on the passenger side so I didnt see that either "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHANE - 18 July 2019
" Not a good experience this time.. "
" Didnt explain drop of out of hours system.. Cost me parking fee "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by JAMES NOEL - 12 July 2019
" Always find auto Europe very competitive with rates and also speed of transaction "
" All very smooth experience both at the desk and collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by NICHOLAS - 11 July 2019
" Nothing to add. "
" Car could have been cleaner especially the windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by GERARD - 10 July 2019
" Excellent service, very good experience over all "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by RICHARD - 28 June 2019
" My feedback would be that it would have been nice to be shown certain specifc features of the car. Our one in particular [VW Golf] had a unique handbreak system which we were not used to - took us a while to work out how it works! "
" Once we found the Thrifty Desk at the airport [our mistake!] the whole process was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LYNSEY - 26 June 2019
" So simple from booking, to adding another driver, to returning... all went smoothly! Thank you "
" Great car, great price, great service! Thank you very much! Would definitely book again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 25 June 2019
" Efficient helpful staff. "
" We have used the company on many occasions visiting Ireland and have always been impressed by staff and quality and condition of cars. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RYAN - 25 June 2019
" Good selection of vehicles and fast pick up and drop off of vehicle. "
" Good selection of vehicles and fast pick up and drop off of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 21 June 2019
" autoeurope always provide the best prices for car hire "
" great service from thrifty as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EMMA - 19 June 2019
" Very happy. "
" Great value and smooth, efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by AMOS - 13 June 2019
" I do not know if it is Thrifty, AutoEurope or the car rental business in general, but when you rent a car online, you expect to turn up, do security and leave. Instead we have a half hour negotiation about blocking money on cards or paying for insurance. I took out a "basic" package because I wanted a cheap car for a few days. I discovered at the counter that they could not let me leave with this "basic" cover. This is not good. I had paid for a basic service, and expected as such, but was denied this as they Thrifty would not allow it. The booking process does not make it clear that you will either need to block out an extortionate amount of money on a card or you will need to take out additional insurance. If I had known this I would have shopped around, rather than being held hostage at the reservation desk. If there are further charges that will be incurred at the reservation desk, they should be made clear at the point of booking (not hidden in 1.5 pt text in the T&C in the small print). I will not use AutoEurope for my next car rental to establish whether this is a "broker" issue, or if it is a scam by the car rental agencies to get more cash out of you as you are in a high stress situation. "
" I do not know if it is Thrifty, AutoEurope or the car rental business in general, but when you rent a car online, you expect to turn up, do security and leave. Instead we have a half hour negotiation about blocking money on cards or paying for insurance. I took out a "basic" package because I wanted a cheap car for a few days. I discovered at the counter that they could not let me leave with this "basic" cover. This is not good. I had paid for a basic service, and expected as such, but was denied this as they Thrifty would not allow it. The booking process does not make it clear that you will either need to block out an extortionate amount of money on a card or you will need to take out additional insurance. If I had known this I would have shopped around, rather than being held hostage at the reservation desk. If there are further charges that will be incurred at the reservation desk, they should be made clear at the point of booking (not hidden in 1.5 pt text in the T&C in the small print). "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by URSULA - 12 June 2019
" Always happy with Auto Europe. "
" Always good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by KEVIN - 05 June 2019
" Fully satisfied. "
" Excellent car and great service. Fully satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by DAVID - 05 June 2019
" Cover for car a mine field to understand, obviously it's in your favour. "
" Good all round value. Cover for car a little difficult to understand, mine field!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 03 June 2019
" I always get the best prices. "
" I've used Thrifty a lot recently as they always provide cars in excellent condition. On this occasion the car was disappointing. It was very tired looking and the windscreen washer fluid had run dry. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by MAREK - 01 June 2019
" Overall very satisfied. Recommended. "
" Friendly and efficient staff at counter. Smooth and easy pick-up and the car was very new and clean. A bit of a long wait to get the car checked at drop-off as a single employee was dealing with a queue of 3 customers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JACQUELINE - 25 May 2019
" Never any problem quick and friendly service "
" Always excellent service at the Thrifty desk at Knock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by RICHARD E - 24 May 2019
" All went as expected. No problem. "
" All went as expected. No problem. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JONATHAN - 22 May 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by MICHAEL - 14 May 2019
" Value for money and easy booking process "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 14 May 2019
" The whole experience went very well. "
" The whole transaction went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 13 May 2019
" no problems. "
" everything great. Would have liked to have had an explanation of charges. The young lad was run off his feet when the car was dropped off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARGARET - 12 May 2019
" As it was my first time hiring car as driver, I was a little anxious but everyone at car hire were reassuring and happy to answer my questions. "
" Car pick up very efficient. Kevin went through everything with me Very pleased with car. Drop off quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by MICHAEL - 06 May 2019
" excellent "
" very good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by PAULA - 08 April 2019
" Excellent value and service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 28 March 2019
" Booking very quick and easy and as always, great deals to be had! "
" Not sure the quality of car matched up with the "class" i'd booked and the tank definitely wasn't full at pick up (which I only noticed after departing) but the service was quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by HENRY - 28 March 2019
" Only down side was paying extra insurance does no actually improve the coverage, such as deductible. When I bought this in USA, the deductible was lowered to $100 "
" Did well overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by MICHAEL - 21 March 2019
" Easy to book and great value. I've been a customer for years. "
" Helpful friendly staff and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by PETER - 20 March 2019
" Very good service. "
" Very easy at the meeting desk and the car was most suitable for what we had to do. Great meet up on return on the car park and the attendant checking the car even found an item I had left in the car and returned it, thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PATRICIA - 18 March 2019
" I am a committed Auto-Europe customer on all my trips. Very happy with the prices and the customer service. 10/10 "
" A trouble free and speedy collection and return, just as it should be. A nice tidy little car for very little money. Added bonus: no additional cross border insurance. Well done on all aspects! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STEPHEN - 13 March 2019
" Once again excellent "
" Staff and service brilliant as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 13 March 2019
" Easy to book and pick up / drop off car "
" Did find a few dents damage not highlighted on there car pre hire check but these were sorted quickly and easily. Pleasant friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 10 March 2019
" Seamless service and good value. "
" Efficient friendly service. Car was below the compact class booked with AutoEurope but did fulfil our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by ALICE - 08 March 2019
" Fly back and forth to Ireland every month and always a great service "
" Staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CARL - 08 March 2019
" Good car, reasonable experience, let down by the charge being held after returning the car in the same condition 4 days ago. Please resolve asap. "
" There still is a charge being held on my credit card despite me returning the vehicle 4 days ago. I have not received any communication as to why? "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DERMOT - 07 March 2019
" Will definitely use Autoeurope again to book my next hire car - the whole experience from start to finish was simple and straight forward. "
" Efficient service and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 06 March 2019
" The extra payment for insurance at the desk, I opted for the upgraded insurance with lower excess when I booked online, so expected this to be covered. Not getting an SUV also left me annoyed and underwhelmed. "
" When I arrived at the desk I was informed that I needed a credit card, otherwise I would have to buy additional insurance. I didn't have a credit card with me, so had to pay more than the cost of the rental for insurance that I had already paid for. I also paid for an SUV and was given a Megane. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by LES - 03 March 2019
" Easy booking experience "
" All went very smoothly, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by DEREK - 03 March 2019
" It was a very simple booking service "
" It was very efficient at the drop off service, the collection wasn't quite as efficient as we were all collected from the terminal in a minibus and taken to the collection point so it was great if you were first off the minibus but if you are last off you end up waiting a while to be served. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by LYNN - 02 March 2019
" lovely little car that drove well and was clean and comfortable "
" helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by TOM - 01 March 2019
" Smooth transaction. I would recommend and personally would use this company again. "
" Check in and out very straightforward made easy by pleasant and knowledgeable staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 28 February 2019
" Great car hire experience "
" Very fast check in and return. Very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SUZANNE - 28 February 2019
" Car was very cheap £40 for almost a weeks hire. "
" Pick up was quick as it was 3p.m. on a Monday. However, tyre pressure light came on an hour into trip and no answer from emergency assistant number. In Monaghan found number for thrifty in Dublin - then had to spend almost an hour finding someplace to check tyres. Light remained on so next day checked with local mechanic etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by ALEXANDER - 26 February 2019
" V easy. Lovely car. "
" Great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GEOFF - 24 February 2019
" Real value for money. "
" Excellent In every respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ROBIN - 22 February 2019
" See above "
" Great to see photos taken off any damage prior to driving away on the system, then rechecked on handing back, other firms just put a cross in a rough area then invent other damage in that area. Great service with no high pressure sales "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JANET - 21 February 2019
" Rental went very smoothly. "
" Very helpful staff and car was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CLAIRE - 20 February 2019
" n/a "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by BRIAN - 15 February 2019
" Everything was fine except my comments under 3. The Thrifty people including Greg were very helpful in trying to solve my problem. "
" I was very unhappy to find when I went to pick up my car that because I was over 75 I needed a doctor's certificate and a letter from my insurance company. This was in the small print on the last page of the T&Cs. I would have expected you to have drawn my attention to that as you knew my age. It cost me 3 times the actual car hire to have insurance instead. If I had been aware of the small print it would have been no problem to provide the letters. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PETER - 14 February 2019
" Just a little concerned that the credit card used shows a large amount - though l realise it won't be activated as full compliance was verified at return, so no monies can be sought. Apart from that; top class! "
" Very simple process on collection and return Everything was clearly explained and car was very good value overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GARETH - 13 February 2019
" see above "
" Customer service excellent - I took the car away when dark and couldn't check for damage and phoned again in morning about previous scratches . The Cork staff actually remembered who I was as well as familiar with car. That wouldn't happen at Heathrow... The Passat I hired was brilliant too. Many thanks ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by THOMAS - 13 February 2019
" Fine "
" Being charged a full day on top because we dropped the car off 10mins too late. Seems a money grabbing to be honest "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by SHARON - 10 February 2019
" Be careful when choosing the 'super cover' or extra insurance. When booking through a third party this is with that company rather than with Thrifty. When you go to the thrifty counter you then are offered their own cover which is very expensive at €22 per day. The other option is €1600 hold on your credit card for the excess. You can't avoid this with any of the car companies so it's up to you which choice you go for. I would also check with your own insurance company if they would cover you. "
" Staff were helpful at the desk, but would have been helpful if they could check the car with you for damage prior to driving off "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RYAN - 09 February 2019
" Good value for money, Would use again "
" Na "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 01 February 2019
" Good communication with staff who know what they are doing. Many thanks. "
" Efficient helpful staff, no delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by BRIAN - 31 January 2019
" APART FROM THE RETURNS MYSTRY TOUR OF DUBLIN AIRPORT ,THRIFTY WERE AS STRAIGHT FORWARD AS OTHER RENTAL FIRMS TO DEAL WITH THROUGH USING AUTO EUROPE. "
" car pick up easy enough, returns a trek and a half when having to drop off friends. the car rental returns "pound" was a mystry tour drive from the terminals, looking for "obvious" signage until spotting "returns" painted on the road leading to the pound.HERTZ shuttle bus back to terminals fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARTIN - 31 January 2019
" Didn't get the car we booked which had a smaller boot space so had to have a bag on the back seat but luckily this seat was spare!! "
" Staff on counter was not very helpful and was just interested in trying to get us to buy extra cover so we didn't have a LARGE 2000 euro block on our credit card!! Never received the condition report (to this date) so had to get other staff out with an iPad to note down additional damage not on their system!! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by EDWARD - 30 January 2019
" Auto europe were helpful but I'm extremely disappointed by the difference in prior information and actually implemented and the additional charges. "
" Desposit was not explained on pick up. We were charged more than we were told. Desposit was for fuel instead of car and none of this was explained and is different to any time I have hired a car before. Required amount was higher than previously informed and we were asked to purchase extra insurance because of this despite it not being our fault that the amount was higher. We were also not offered to be shown any of the controls in the car and were given no manual for the car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
KNOCK, IE - Reviewed by THOMAS - 28 January 2019
" Staff very professional "
" Excellent service very enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ALEXIS - 24 January 2019
" I rented the car and spent my time in the North of Ireland, and this car only had a spedometer with kilometres....this made my time using it very frustrating as I didn't know if i was within the speed limit whilst driving. Neither DC connector in the car worked. Tyres had very low tread on them. Had there been any more icy conditions or snow I would not have risked driving this vehicle. I mentioned this to the drop off agent, but he seemed to not care. Maybe these things can be fixed for the next person?? "
" I rented the car and spent my time in the North of Ireland, and this car only had a spedometer with kilometres....this made my time using it very frustrating as I didn't know if i was within the speed limit whilst driving. Neither DC connector in the car worked. Tyres had very low tread on them. Had there been any more icy conditions or snow I would not have risked driving this vehicle. I mentioned this to the drop off agent, but he seemed to not care. Maybe these things can be fixed for the next person?? "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MARIA - 24 January 2019
" Was surprised by cost of upgrade. "
" Good staff and service, was surprised by cost of upgrade. Would be good if there was a customer loyalty scheme including free upgrade. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by GEORGINA - 23 January 2019
" great service and reasonable price "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 18 January 2019
" Seamless process and happy staff "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 17 January 2019
" overall value for money "
" good service pick up and drop off. vehicle had quite a lot of damage on nearside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CORK, IE - Reviewed by BARTHOLOMEW - 17 January 2019
" i was pleased with the actual vehicle but i was told to pay an extra £94 they said it was for insurance i was not very happy i thought i had paid up front.£94 is a lot of money to me so no i wont be using you again. "
" I was pleased with the actual vehicle but I was made to pay an extra £94 they said it was for insurance I was not very happy as I thought i had paid up front. £94 is a lot of money to me so no i wont be using you again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CIARA - 16 January 2019
" I've used autoeurope/thrifty before and would use them again. "
" The Thrifty desk was busy with one talkative customer so I asked the Hertz guy if he could sort me out and he did. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by NEIL - 14 January 2019
" excellent website. voucher printed immediately. "
" Very good service at Cork Airport. From exiting the plane to jumping into the hire car took approx 20 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by BARRY - 13 January 2019
" very efficient and smooth "
" very efficient and smooth "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by GERALDINE - 13 January 2019
" Yes "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MONICA - 12 January 2019
" All staff extremely helpful "
" Great service at knock as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by MALCOLM - 09 January 2019
" Auto Europe was top notch as usual. "
" Staff were charming, quick and straight forward. No hard sell on insurance which is much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAMIEN - 08 January 2019
" Auto Europe staff didn't have correct information when a slight alteration in pick up date was necessary. "
" Excellent. Appreciate their flexibility in accommodating a slight change to pick up time of vehicle due to illness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by THOMAS - 06 January 2019
" It went well "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARION - 30 December 2018
" Hiring cars from Dublin Airport at Christmas for over 20 years... worse experience yet. "
" Wasn't given information re depressing clutch to start the engine so had to go back inside & queue up again! Vehicle was parked too close to barrier so could not open boot to put suitcase in! As mentioned before could not help myself & start engine as I was not informed re depressing clutch to enable engine to start. Was in the car for 20 mins when 'air tyre pressure' warning flashed up & remained for the duration of my hire period despite constantly checking tyres. Finally spanner symbol flashed up on screen no manual to checkout what it meant. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CORK, IE - Reviewed by MATT - 24 December 2018
" Absolute waste of time and money. Will be actively encouraging people to choose other rental companies. "
" Desk staff wouldn't give me the car as they thought my licence was invalid, they would not even look at the evidence I was trying to show them to prove that they were mistaken. I ended up going to another rental company nearby and renting from them with no issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by THOMAS - 24 December 2018
" As above. "
" very good. as a regular hirer of vehicles in Shannon it was a very fast and efficient experience. However it is a nuisance as an over 75 to have to get a letter from my doctor to say I am still in good health. This is an expensive and time consuming exercise and unnecessary. Also if one has to book at short notice for family reasons it can be impossible to get the required letter from a GP. As driving licences are only valid for a three year period I feel this should be sufficient evidence of "fitness to drive". "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 21 December 2018
" Vehicle was far too small for it's class. "
" The car provided wasn't a mid-size, but a tiny car with four doors. This wasn't explained other than in an email sent during my journey, which I couldn't view. I wouldn't use your service again unless i was provided an appropriate vehicle and knew so much in advance of the pick up. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER - 20 December 2018
" Counter staff said it was the same group as car ordered "
" I booked a car which was described as a Megan 1.4 DCI I WAS GIVEN a Dacia sandero petrol which was the worst car I have ever driven it felt unsafe "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
CORK, IE - Reviewed by TIMOTHY - 20 December 2018
" See above.Plus there was some unrepared marks on car but it drove very well. Was ideal for wife and I only on winter trip "
" It is confusing to book with one company and find you are with another (Thrifty to Hertz) but I suppose I get used to this. On this occasion there was a small Thrifty sign at the Hertz desk. Enough not to be lost - this has been a problem in other parts of the world. I think the car hire storage area at Cork could be far better signed. Kept needing to ask others as the rain fell. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by JACQUELINE - 20 December 2018
" Easy to book. Great price. Easy to cancel (only needed to do this once) "
" Thrifty - fantstic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANNIE - 19 December 2018
" Overall very good "
" Overall very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 19 December 2018
" Easy to complete my booking for car hire at a price that couldn't possibly be beaten by any other company £16.05 for 3 days , yes for 3 day you didn't see it wrong and not for a mickey mouse little shitty ford ka i had a lovely Renault Clio. "
" A brilliant company to deal with and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by LAURA - 18 December 2018
" Great Experience. No problems "
" Great Experience. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by PAUL - 16 December 2018
" Service very good Again;charged for tiny amount of fuel And service fees; "
" Not happy for been charged for a tiny amount of fuel And charged large amount for labour For furling Last time had car from you; Tank wasn't full;' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by PAUL - 13 December 2018
" Would use again "
" Good efficient service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by THOMAS - 12 December 2018
" excellent service "
" very proffessional . excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 10 December 2018
" It was a pleasant stress-free experience. "
" Very pleasant and knowledgeable staff. Prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JOHN - 08 December 2018
" Only use auto Europe for my car hire. Always excellent. "
" Great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by GORDON - 05 December 2018
" I'll continue to book my regular Ireland car hire through Auto Europe, with Thrifty at Dublin Airport. They're clear, straight forward and helpful. "
" I'm a regular with Thrifty at Dublin Airport and I find that the staff there are thoughtful to my needs and efficient and business-like. I've had only minor issues with cars from them and they've been realistic and fair. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by CRAIG - 29 November 2018
" Everything not bad the money thing is terrible "
" Cannot believe they keep over £2300 out of your account for 7 days terrible "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 28 November 2018
" Great price and very efficient overall "
" All very efficient but they gave me a rather basic car Dacia Sandero. I probably should have insisted on something better, as an Astra booked "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by AGNES - 27 November 2018
" Friendly and efficient. Need to be a bit clearer about excess. Baffling, but then I am an OAP. "
" Pleasant and courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by CAROLINE - 25 November 2018
" Great service as always "
" Very easy, drop off took 3 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SIMON - 24 November 2018
" All went very smoothly couldn't fault the service "
" Very friendly efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DAVID - 22 November 2018
" Excellent service all round "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 22 November 2018
" always a good experience, thank you "
" always a good experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SHERRALL - 20 November 2018
" easy to use website and good prices "
" lovely friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DENIS - 19 November 2018
" You were recommended to me by my cousin Catriona O'Malley and I won't hesitate to recommend you myself. "
" All seemed to go very smoothly thank you.Additionally my car was much bigger than I need or paid for ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by EILEEN - 15 November 2018
" Hassle free. "
" All went very well. Very nice staff and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by LEANORA - 11 November 2018
" As noted above "
" Car had multiple scuffs/scratches on exterior and a dent. All not mentioned by the desk resulting in me going back in to ensure these were recorded before I drove the vehicle away. The seats had marks/stains and the interior smelt unpleasant/ nut cleaned properly. I visit Ireland frequently and hire cars each time. This was not a great experience. The drop off experience was swift, efficient and the lady was meticulous in her inspection of the cars exterior clearly identify the marks/dent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SHANNON, IE - Reviewed by MARY - 08 November 2018
" overall good value and good service "
" Pick up.was a bit disorganised. paperwork did not match keys. had to go back.to desk twice and wait for.new paperwork to be issues. Delayed my journey Also.not having desk in terminal is not convenient. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by ROGER - 06 November 2018
" Too hit and miss with prices. Often means being given poor quality car at check in. Why can you not give prices to include actual insurance from the car hire people to avoid excess holding charge. "
" Small amount of damage described as 'light scratches' but 720 euro taken immediately despite being told it was a holding amount. No communication despite email requests for receipt to submit to my insurance. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CORK, IE - Reviewed by GARETH - 03 November 2018
" As 3. "
" Excellent service and all round value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICK - 01 November 2018
" Nothing to add ATM "
" Car was suppose to be full of fuel. Only 3/4 full. Had to take picture and prove it when handing back car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
DUBLIN, IE - Reviewed by SUZANNE - 31 October 2018
" Extremely cheap for length of rental. "
" Speedy pickup. I have had some very long waits at Thrifty - on Sundays of Whitsun weekends in past few years. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by SARAH - 31 October 2018
" Very easy to book through Auto Europe. A good service, but in this instance, Thrifty let me down. "
" There was no suitable car available when I arrived in Shannon Airport. I was offered 2 different large saloon cars which would have been totally unsuitable for the narrow roads that I would be travelling on in West Clare. I had to wait an hour for a car ( and more time for it to be checked and cleaned) to be returned of the same size that I was expecting and had paid for before travelling.. There were 2 other customers waiting for small cars so I was not the only one. Blaming the busy nature of half term was not acceptable or appreciated! I had paid for a car through AutoEurope that Thrifty could not provide on my arrival. I have complained about this service to Thrifty and am awaiting a response. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by MARK - 30 October 2018
" No "
" I don't recommend car hires as the same place is never used twice - thrifty in Shannon is not Thirfty in Lanzarotte! In Shanno I was disappointed by two things - the scratches on the car were not correctly marked on the PCI - we went back to advise of some but have photos of the rest just in case. Secondly, the signage for returning cars is plain wrong! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ELIZABETH - 30 October 2018
" A very efficient service. Though question why I was instructed to to print of the emailed voucher when this was not looked at when offered. "
" I don't understand the need to individually queue at the counter inside the airport to be directed to the shuttle bus; surely it would be more efficient to have a signage directing us to the bus. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JAMES - 30 October 2018
" Very easy to use and you always get an excellent price. "
" I have used Thrifty on a number of occasions and have always found them to be extremely professional and polite. All vehicles have been presented to a very high standard and are well maintained. It's the smaller points that count - Thrifty put proper screen wash in their cars where other car rental companies just use plain water. Well done Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DANIEL - 28 October 2018
" Fast and reliable "
" Good service and vehile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CHRISTOPHER JOHN - 26 October 2018
" Another great car at a good price. Well Done. "
" Great service, very good car and dropped back at the airport with a smile. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EDWIN - 26 October 2018
" Smooth, open and transparent, friendly and business like. Everything clearly stated, images of vehicle condition sent to email address for reference, fuel tank supplied full. "
" The Thrifty team at Knock airport are always friendly and welcoming! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 26 October 2018
" The credit card policy was not flagged up when booking - thi should be made very clear. "
" We were forced to take out comprehensive insurance cover as we did not have a credit card on us. This was not made clear when booking and only appeared when printed off the voucher. This more than doubled the cost of our car hire. Safe to say we will not be using Thrifty again . "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBLIN, IE - Reviewed by TERENCE - 25 October 2018
" Same as above Will take this further until I get a refund "
" Charged on booking with excess. Charged a further €124 on pick up of vechile even when told them I had paid. Now paid over £200! Want refund of the charge charged at the airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANGELA - 25 October 2018
" An easy and smooth service for anyone hiring a car. Collection and drop off, both quick and easy processes. Great value, recommend to everyone "
" Very easy and smooth service. Definitely recommend to anyone needing a hire car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by WILLIAM - 25 October 2018
" This Irish experience with Thrifty was excellent but our Avis experience in Lisbon was the complete opposite! They would have scored very low at every point. "
" Thanks Thrifty for being so Nifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JOHN - 24 October 2018
" No problems collecty the car and returning it. "
" Smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARK - 24 October 2018
" I don't understand how you think you can abuse people's financial situation and consider it acceptable!! It isn't right! Massively disappointed with your cowboy company! "
" Disgraceful behaviour from your company! Taking £1600 as a deposit? Then not returning the deposit so leaving me with bank charges. 4 days after returning the vehicle I've still not received my deposit back and on top of that you take another £20 additional payment! For what? I will be telling everyone and asking them to share on social media regarding your car rental service! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by SARAH - 19 October 2018
" See above. I spent a lot of the second day of my 2.5 day break getting the tyre pressure sorted. Not happy. "
" The staff were pleasant and informative. However, there was no manual in the car and when the tyre pressure light came on on day 2 I had nothing to refer to. I also had to work out how to release the petrol cap. All easy when you know how but being in a new place with no knowledge of the car or where garages were sitatuated it was not ideal. The car's screenwash wasn't working and I had to pull over and use my bottled water. On inspection the screen wash was full but was not working. The car appears to need a good service. It also had numerous dents. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CORK, IE - Reviewed by PETER - 19 October 2018
" x "
" Counter staff were great. Car pick up and drop off not well manned. Had to wait at pick up to register damage to vehicle. For drop off noone available to sign off vehicle at 9am Tuesdya morning. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by MICHAEL - 18 October 2018
" Pretty crap experience really "
" 1. Promised Sat Nav in vehicle and was not 2. Engine coolant light came on and had to top up myself- cost of 8:99 Euros not reimbursed 3. Charged Euros 58:75for use of Sat Nav at drop off venue and had to chase up reimbursement myself. 4. Extortionate excess of Euros 2,300 held from my Credit Card which meant I was unable to use credit card in Ireland. This was never advertised prior to me hiring online. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CORK, IE - Reviewed by GRAHAM - 13 October 2018
" Very good hire car service and good value "
" Efficient processing at the Cork terminal desk. Both car pick up and drop off within 100 yds of the Terminal building. Electronic Photo record of car body work provided by staff, and, staff immediately available at the pick up site to deal with any problems. Car in good condition and less than 1 year old. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SHANNON, IE - Reviewed by KAREN - 12 October 2018
" I arrived at Shannon airport from London Stansted on Saturday 6 October at 9:30pm and proceeded to the Hertz/Thrifty car hire stand in the arrivals lounge to be met with a queue of other passengers waiting to be served. It stood for 45 minutes in the queue waiting to be served (my flight took 1hr 10 mins!) The reason for my trip was due a family bereavement the day before. As you can appreciate, my family and I were in a distressed state and just wanted to get to our destination to comfort our family members. On returning the car on Tuesday 9 October, the drop off point was closed/locked and a sign advised to proceed to the car hire desk in the terminal. When I arrived, there was no-one on the desk to return our key and I was advised by a staff member from another car hire company to place my key in a box on the desk. As I had a flight to catch I felt I had no other option than to do this. I was disappointed that an inspection of the vehicle was not carried out and that I was unable to advise anyone where the car was parked in the airport car park. I have yet to receive any confirmation that the car has been returned and am unable to find a telephone number that I can call to discuss/query. I have sent an emailing asking that someone contact me urgently and have still not received a response however have noticed that i have been charged an additional £60! "
" I arrived at Shannon airport from London Stansted on Saturday 6 October at 9:30pm and proceeded to the Hertz/Thrifty car hire stand in the arrivals lounge to be met with a queue of other passengers waiting to be served. It stood for 45 minutes in the queue waiting to be served (my flight took 1hr 10 mins!) The reason for my trip was due a family bereavement the day before. As you can appreciate, my family and I were in a distressed state and just wanted to get to our destination to comfort our family members. On returning the car on Tuesday 9 October, the drop off point was closed/locked and a sign advised to proceed to the car hire desk in the terminal. When I arrived, there was no-one on the desk to return our key and I was advised by a staff member from another car hire company to place my key in a box on the desk. As I had a flight to catch I felt I had no other option than to do this. I was disappointed that an inspection of the vehicle was not carried out and that I was unable to advise anyone where the car was parked in the airport car park. I have yet to receive any confirmation that the car has been returned and am unable to find a telephone number that I can call to discuss/query. I have sent an emailing asking that someone contact me urgently and have still not received a response however have noticed that i have been charged an additional £60! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by THOMAS - 11 October 2018
" As above, "
" Very good apart from the fact that at 78 I have to provide documents from my Doctor and insurance company when I am in perfect health and driving in London regularly. This is extremely inconvenient when one has to travel at short notice for a medical emergency or bereavement which can be distressing enough without the attendant hassle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CORK, IE - Reviewed by BRIAN - 11 October 2018
" It would be nice to know my crash deposite has now been cleared. "
" Car was clean but amazed how many bumps and scratches there was but thankfully highlighted by Email. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JENNIFER - 10 October 2018
" Very efficient and helpful service at pick up and drop off. "
" No problem. Would hire again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JOHN - 05 October 2018
" As above "
" The pre vehicle inspection was totally inaccurate. The representative told us that the damage we noted to the wheels was on all cars and he did not need to come and look at it. We told him there was substantial damage. He then said it would be on the inspection form. We showed him that this was not the case. He still insisted that he did not need to see the wheels he would add it to the form. We received the new form. On returning the car the same representative 'discovered' a scuff on the tyre, in line with the damaged alloys and said we had to pay £200. He insisted this had not been there on delivery, even though we had pointed all of this out.He refused to accept this. We signed a blank damage form, which we annotated as above. The form we received describes the scuff as a cut. This was not the case "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SHANNON, IE - Reviewed by A - 04 October 2018
" Highly recommend you "
" Very pleased with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JAMES - 03 October 2018
" Grand "
" Nice people. Easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by STUART - 29 September 2018
" Easy , no problems and value for money "
" Everything went smoothly, very happy with my hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANNE - 28 September 2018
" I would not hesitate to use your company again. "
" Staff need to check windscreen water bottle levels are was empty and inside windscreen very dirty, but apart from that everything ok. Did feel the additional fee of 60 euros for 2nd driver was a bit steep ???. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JUDE - 19 September 2018
" Happy "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by IAN - 05 September 2018
" Very good, a lovely rental car "
" Easy to use website "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by DAVID - 30 August 2018
" CAR IN GOOD CONDITION, GOOD CUSTOMER SERVICE "
" FRIENDLY HELPFUL STAFF "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GORDON - 29 August 2018
" Apart from the time taken to collect the car after booking in , overall a very positive experience. Friendly and courteous staff. "
" Very friendly ,efficient and helpful staff both on arrival and departure. Shuttle bus provided in torrential rain to terminal for departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by SHEENA - 15 August 2018
" As above - we were pleasantly surprised with the ease and smoothness of the whole transaction - excellent customer service all round. "
" This was our first experience of hiring a vehicle whilst on holiday and the whole process from start to finish was excellent - from the front desk on collection right through to the drop-off. The staff were extremely efficient and helpful and we would certainly use Thrifty again in the future for car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by VIVIANE - 13 August 2018
" Service provided as agreed at time of rental. No surprise hidden costs. I will use Trifty again. "
" No complaint whatsoever about anything. Smooth transitions for both pick up and delivery. Unlike other rental company, I got a nil value to pay on the return of the vehicle. Not my previous experience with other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by LORNA - 07 August 2018
" No issues whatsoever. Happy with the car hire. "
" Great service, good car with lots of extras. Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by JAMES CHRISTOPHER - 06 August 2018
" See above. That's all I've got to say on the matter. "
" I have only one complaint about Thrifty. When I went to pick the car up I was asked if I wanted to take out full insurance on it and the cost would be 17 Euros a day. I took the car out I was told it was took out the insurance and when I 17 Euros plus tax. I was totally disgusted that I was not told about the tax in the first place. I know it wasn't very much tax but it could have been if I'd taken out a more expensive ar. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by TRACY - 06 August 2018
" I would use them every time it was all effortless and it's a top rating from me ! "
" Fantastic Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by STELLA - 06 August 2018
" I would certainly recommend this company "
" very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MICHAEL - 03 August 2018
" Easy to book "
" Good service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by JUSTINE - 01 August 2018
" Very simple to use and set up with a good price recommended. "
" Great customer service at the pick up and drop off - very friendly and immediately on hand. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 30 July 2018
" Good experience, no hassel staff and efficient service "
" No hassele hire, efficiently processed "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by PAUL - 26 July 2018
" Booking was easy, the pick up was awful, the car was in good condition and the drop off was simple. "
" The wait at Dublin was over 2 1/2 hours with the first 30 minutes stood outside in the sunshine. Thankfully it was not raining. Also I was disappointed the counter staff did not explain the charges for additional drivers. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PETER - 21 July 2018
" Nice car easy booking process "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MALCOLM - 14 July 2018
" I always try and use Thrifty - superb service by Kathleen, Kevin, and Victor. "
" Excellent counter staff and car staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by THOMAS - 09 July 2018
" No further comments "
" I've given overall value a 7 because because price was okay. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANDREW - 07 July 2018
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by MARGARET - 06 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by COLETTE - 29 June 2018
" As usual with Autoeurope (my friend and I have been hiring cars through them in Kerry for a decade now) the whole process of booking, paying and collecting car was seamless. Actually no matter which firm in Kerry we have used, all have been excellent and booking via Autoeurope is very reassuring. "
" This is the first time in 8 years that I have used Thrifty through Autoeurope (usually Budget) and I was very pleasantly surprised with how good the whole experience was. Very pleasant and professional staff greeted me. The car was competitively priced and a good small runaround and it was good to see the previous damage logged on photos which I had access to. Good explanation at start and good transfer at end. I particularly liked the fact that the booth was open and someone came out and inspected the vehicle on return (not always open on winter evenings). To be fair it is summer and in Feb/Mar very difficult to view car at 6pm in the dark. The pre authorised sum was removed from my card very quickly. All in all a very good experience indeed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAUL - 29 June 2018
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by MICHAEL - 29 June 2018
" the car was not in good condition, there were dents nearly in every panel and steering was pulling slightly to the left. it was not what i expect from thrifty. "
" the car was not in good condition, there were dents nearly in every panel and steering was pulling slightly to the left. it was not what i expect from thrifty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
KNOCK, IE - Reviewed by MARY - 28 June 2018
" Efficient service. Easy to use on line. "
" Efficient and polite staff. Modern, clean car. Reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by JOSEPH - 27 June 2018
" Terrible experience! "
" Terrible experience, my car had been given to another customer because I was delayed!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by PHILIP - 27 June 2018
" I cannot add anything further to what I have said above. "
" The rental from Knock was perfect, it is always so easy with about 15 minutes from plane to car. Staff were excellent and the entire experience was hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CONNOR - 26 June 2018
" I will absolutely be using this service again as I am over in Ireland 3-6 times a year "
" Very fast pickup and vehicle interior was spotless. Great little car and no hassle dropping it off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by GRAHAM - 24 June 2018
" Good value and satisfactory car hire "
" Pleasant staff at Cork airport. Low mileage car in good condition. Basic spec vehicle acceptable for cost of rental. Car return to car park adjacent to terminal with courteous, speedy and efficient check in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PATRICIA - 24 June 2018
" Clearer information with regard to insurance shoukd be provided when booking the car. As I paid another £135 when I picked the car up on the advice of the staff at the pick up desk. "
" I was very happy with car and the service I received but I thought I had purchased insurance when I booked the car but when I got to Shannon to pick up the car I was told I needed further insurance which cost another £135.. i paid it as I didn't want to risk not being properly insured but I feel this additional cost should be made clearvwhen booking the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MIKE - 24 June 2018
" No problems at all "
" Easy rental at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 22 June 2018
" Overall very good "
" Very good. But had to refuse the 1st car that was offered as it had loose panel damage on the wing "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by MARY - 22 June 2018
" No comments "
" No comments "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
KNOCK, IE - Reviewed by ANDREW - 21 June 2018
" The car was excellent "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by RAY - 21 June 2018
" will use again and again "
" great service polite helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GARETH - 21 June 2018
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by ANNE - 21 June 2018
" Easy and good prices "
" Brilliant car and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by PHILIP - 21 June 2018
" The site is easy to see what you need at a price that suits "
" The staff at Thrifty Shannon are so friendly and helpful i definitely will be using again . No bullshit or scamming just honest and helpful staff keep it up. I have used other car hire companies in the past in Shannon but never again, it will be Thrifty everytime "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by ANTHONY - 20 June 2018
" Very good value. Think there should be more emphasis put on customer checking the car as this could easily be a bone of contention when bringing back. Quick question if I bring the car back in perfect condition as per my collection condition what happens if there is noone there to chack in i.e. as advertised at 7 a.m. and something happens when I drop off and someone else hits the car? "
" Web site says open sat and sundays and to call which I did leaving a message as no answer called twice. Emailed no answer. Arrived on site which should have been manned at 7a.m. which it was not - had to leave keys at desk which was closed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLINE - 20 June 2018
" Great car good service. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
KERRY, IE - Reviewed by CHRISTINE - 20 June 2018
" As above "
" I have used Thrifty many times and they are my personal supplier of choice. Staff friendly and efficient and car always good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by STEPHEN - 18 June 2018
" GOOD value, a great car provided, staff made the transaction easy. We'll be back "
" Great value, super service what's not to like. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARTIN - 18 June 2018
" Excellent Service on collection and return "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by GRAHAM - 17 June 2018
" have used them many times "
" Have used them many times "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by PATRICIA - 17 June 2018
" AutoEurope is always helpful and professional and offers very reasonable rates. They were fantastic when I had a problem last year. I couldn't recommend them highly enough "
" The car allocated wasn't there. But they quickly found another for us. It was the hottest week of the year and it didn't have air conditioning. Even small cars normally have aircon know. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by JOHN - 16 June 2018
" Easy, and good customer contact when needed. "
" Only issue - the car did not have a manual (so had we needed to change a tyre we would not know the right pressures to use or where were the jacking points) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by SIMON - 16 June 2018
" Very straightforward "
" Very efficient, very fast pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by JACQUELINE - 16 June 2018
" Good value, range of options available. Booking easy. "
" There were 3 things about the car we weren't happy with. There was a noise with the breaks. There was no screen wash/water in either the front or rear windscreen The 'check your oil' light and message kept coming on. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 3
SHANNON, IE - Reviewed by STEVEN - 15 June 2018
" Please see above "
" Excellent but contract stated full to full so that's what we did. Picked it up and were told not to fill it up only to be told on return we could have saved money. The contract needs correcting and if this discrepancy continues people will be annoyed as we were. Otherwise excellent but thrifty should reimburse those that are confused due to their inaccurate contract. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by ROSE - 15 June 2018
" AUTO EUROPE ALWAYS HAVE THE BEST RATES, HAVE USED THEM FOR YEARS AT ALL IRISH AIRPORTS. NEVER HAD A PROBLEM BEFORE. "
" CAR WAS AN INFERIOR MAKE AND GRUBBY. UPON DROP OFF I WAS INFORMED IF I WISH TO MAKE MY FLIGHT I WOULD NEED TO PAY A VALET SERVICE BUT WAS RECOMMENDED TO GO TO A NEARBY GARAGE TO HAVE A HOOVER OUT OF THE FOOTWELLS. AS I DIDN'T HAVE TIME (VERY CONVENIENT)I GOT CHARGED GBP 80.00. RIP OFF, EASY MONEY FOR THEM. KNOCK/HERTZ TOOK ADVANTAGE. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
KNOCK, IE - Reviewed by MARGARET - 14 June 2018
" Great service "
" Great service, the staff were very friendly, welcoming & informative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by DENIS - 14 June 2018
" I was very pleased "
" yes everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHANNON, IE - Reviewed by PAUL - 14 June 2018
" Nearly new cars in good clean condition. "
" Car wasn't ready but we didn't have to wait too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by BRIDIE - 14 June 2018
" No I won't be recommending, again because if the cost. "
" The hire was very expensive £172.00 for two days. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CORK, IE - Reviewed by CORINNE - 14 June 2018
" 100 percent positive "
" The staff at Cork airport were very friendly, helpful and efficient. The pick up and drop off location is only a few minutes walk from the terminal and the price was exceptional value. Absolutely nothing we could fault throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by TREVOR - 14 June 2018
" Great people to deal with. "
" A very pleasing experience, when I arrived at the desk I was informed that I had been upgraded to a limousine or an SUV at no extra charge. I decided to take SUV which was a Hyundai Tucson, which gave me and my wife four days of really enjoyable motoring around south west Ireland. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHANNON, IE - Reviewed by MALCOLM - 13 June 2018
" Excellent counter staff "
" The whole manner of service and professionalism of the service staff was the best I have ever come across. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by EAMONN - 13 June 2018
" Very good service from Thrifty agent at Airport and very easy collection, car nice and clean and exactly as what was ordered. so much easier working with small airports. "
" Very good service from Thrifty agent at Airport and very easy collection, car nice and clean and exactly as what was ordered. so much easier working with small airports. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KERRY, IE - Reviewed by ANGUS - 13 June 2018
" Very good "
" Car had noisy front wheel - either bearing or brakes. Not undrivable but noisy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
KERRY, IE - Reviewed by ENDA - 11 June 2018
" The experience was 1st class, from pick up to returning the car, thanks "
" The experience was 1st class, from pick up to returning the car, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by ANTHONY - 11 June 2018
" All payments including booking fees should be in the currency of the country the rental is in to save on bank conversion charges. "
" Efficient operation with no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by EDWARD - 08 June 2018
" You may share my experience. "
" I am really happy with all my experience with Auto Europe and thrifty. I would recommend them to any of my friends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by RONAN - 22 May 2018
" Overall a smooth and pleasant rental, just cut out the upgrade tricks. "
" A simple map showing location of car on pick up wouod have been most useful. Trying to give me Hyundai i10 as equal to a Peugeot 208 as a way to get me to upgrade to a VW Golf was not very nice. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by STEPHEN - 20 May 2018
" Flight almost 4hours late arrival.3 staff on the desk ready to go .swift service.I am a regular customer . brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by NOEL - 19 May 2018
" Ever thing was very easy "
" Liked the fact I had a choice of which car I could have "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CAROLYN - 18 May 2018
" I would recommend Thrifty but through AutoEurope I generally go for the best offer whoever the end supplier "
" Easy to book and easy transportation from Dublin airport to the collection point which made dropping off relatively easy too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 18 May 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by URSULA - 17 May 2018
" Autoeuropa always cheaper. Reliable and professional. "
" Great counter assistant and a very helpful Polish man handing the car over. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by MARY - 17 May 2018
" Reluctant to fly to Dublin Reluctant to book car hire in Dublin airport "
" Long wait for courtesy bus to collect car. Staff very busy when returning car on Sunday evening Car hire excess, credit card still blocked 4 days after car return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by PAULA - 16 May 2018
" very good - best price "
" Always excellent at knock airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
KNOCK, IE - Reviewed by TRACY - 15 May 2018
" Perfect "
" Great price, great car and great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by CORNELIUS - 14 May 2018
" Very Good "
" Very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by DAVID - 12 May 2018
" As far as auto Europe no issue, but on this occasion, as I type not impressed with thrifty. I await evidence from them. "
" Not happy on this occasion. Am in dispute regarding some damage. Which I frankly do not know, have asked for the photos signed for at the time of hire. Regular renter and have used thrifty a few times but will not use again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
CORK, IE - Reviewed by BENJAMIN MICHAEL - 12 May 2018
" Please let me know when you put my mney back on my credit card i need this asap overall service very good Regards Mr Ellard "
" Yes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MICHAEL - 11 May 2018
" Very dissatisfied customer. I am NOT HAPPY that I had to purchase the additional insurance at the rip off price of over £100. In hindsight if I had purchased this insurance when I made the booking from what I can recollect it would have only cost £7+ a day "
" Before my trip I purchased a protection policy to cover the car hire excess for £20 which proved to be a waste of money as my hand was forced to purchase the additional insurance because unfortunately my credit card was no longer valid and the man at the airport desk would not take my partners c/c which was valid. This was an added cost to my trip that I had not budgeted for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARY - 11 May 2018
" Helpful staff, good reliable company "
" Lovely friendly lady at airport desk "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CORK, IE - Reviewed by DAPHNE - 11 May 2018
" Easy clear website, very straight forward, no complaints, thank you "
" The whole process was very straight forward, no complaints whatsoever, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by KRISTIAN - 10 May 2018
" Lots of options, easy to book and get the good deals "
" We upgraded on arrival and it was nice to get an almost new car with no pre-existing damage to have to check over. The staff were friendly and efficient. The car was clean and a joy to drive. The only negative about the experience was that the fuel tank wasn't full when we collected the vehicle and I feel this is something that should have been checked before handing over it over to us. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORK, IE - Reviewed by AMANDA - 09 May 2018
" Hassle free "
" No problems, staff efficient, nice car, return simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by HELEN - 09 May 2018
" It was a painless experience but the amount that can technically be added to a credit card on collection is outrageous and completely unnecessary. "
" Very annoyed that we were not told there was no petrol station near the airport. We should have been told to stop in one of the villages. It was too late to drive back to the nearest petrol station to fill the tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBLIN, IE - Reviewed by SEAN - 09 May 2018
" Easy to book and navigate the website "
" Good price and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by IAN - 09 May 2018
" no problems "
" no problems "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SHANNON, IE - Reviewed by MICHAEL - 09 May 2018
" Booking made through Auto Europe - to Thrifty - Hertz also featured in the equation? "
" Engine management warning indicating 30000Km service due 7/05/18. Approx car milage on return 29650 Km. This confirms my experience that the vehicle could have been better prepared. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by ANDREW - 09 May 2018
" Easy to use and very good value indeed "
" First class service. Nice car, made my trip to Ireland perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by NICOLA - 09 May 2018
" Waited far too long! "
" It took an hour to get the hire car.... I wasn't given a map... no apology for the long wait "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBLIN, IE - Reviewed by MICHAEL - 09 May 2018
" Booking process was simple, easy and good value. Needs to be made clearer at the time of booking that if you take out the extra accident insurance with Auto Europe you have to pay the excess to the car hire company and claim it back from Auto Europe in the event of an accident. "
" Booking process easy. Car itself practically brand new. However the queue was out the door at Dublin Airport pickup with only 3 staff processing customers. Took us over 90 mins to collect the car, not acceptable. Thrifty share their counter with Hertz and Dollar car rental which made the situation worse. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by FRANCIS - 04 May 2018
" Wouldn't use anyone else "
" Always so easy with Autoeurop "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by CATHERINA - 03 May 2018
" As always excellent service would recommend to all my friends "
" Excellent service as always and staff from hertz very compent very pleasant and friendly they know their jobs inside out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by SEAMUS - 02 May 2018
" Great service, "
" Great service , Well done. . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by MARIA - 02 May 2018
" Excellent car provided for my needs, and the price for this was very competive "
" I found the service and the car that I was given, was very satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KERRY, IE - Reviewed by PAUL KEVIN - 02 May 2018
" See above Re: loading on credit card "
" Everything was fine but deposit taken from credit card is way too high causing me to go over my limit and I got a £25 penalty for that! Not happy about that you should lower your deposit to a reasonable amount also car was a bit shabby to be honest otherwise good VFM "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
KNOCK, IE - Reviewed by ANNE - 30 April 2018
" Very good. "
" Vert happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBLIN, IE - Reviewed by IAN - 30 April 2018
" Great value "
" Fast and great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KNOCK, IE - Reviewed by JOHN - 27 April 2018
" All very professional and polite service, thank you. "
" The drop off experience was outstanding with a pleasant greeting on arrival, followed by the normal vehicle checks and conversation if there had been any problems. The Customer statement was issued with a sincere wish to see us again. It was all very courteous, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBLIN, IE - Reviewed by GRAEME - 26 April 2018
" Car ran well "
" Thought the charge for a second driver which doubled the price excessive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
KNOCK, IE - Reviewed by THOMAS - 05 July 2015
" THE SERVICE WAS VERY GOOD AT KNOCK,AND CAR EXCELLENT,GOOD ALL ROUND BY STAFF AT THRIFTY,THANKS. "
SHANNON, IE - Reviewed by DAVID - 04 July 2015
" I was confused about the context of buying extra insurance, which I had thought I had done on-line, but then discovered that I needed to pay for this at pick up ( after thinking I had already paid for it) ! A more clear articulation of the added extras is required from the website. "
" I could not open the fuel tank on the car, and had to have instructions given to me after I had dropped the car off , only then to set out again to fill the car up in Shannon town as there is no petrol closer to the airport. I ought to have had a note about the fuel tank on initial pick up from the desk at Shannon. "
KNOCK, IE - Reviewed by JOHN - 03 July 2015
" Rented car through Thrifty at Knock Airport. Speedy and efficient service, both on arrival and when returning the vehicle. "
DUBLIN, IE - Reviewed by CHRISTOPHER - 02 July 2015
KNOCK, IE - Reviewed by VINCENT - 02 July 2015
KNOCK, IE - Reviewed by MARTINA - 02 July 2015
" I received no communication from Auto Europe regarding the changes to the paper driving licences - why? This affected my rental booking and I find it astonishing that Auto Europe would not inform its customers that they needed to get a code from the DVLA no sooner than 72 hours before the commencement of the booking. "
" Excellent airport team and service from start to finish and I will definitely be hiring from Thrifty again "
DUBLIN, IE - Reviewed by CHRIS - 02 July 2015
DUBLIN, IE - Reviewed by SHIRLEY - 01 July 2015
" Brilliant service from Auto Europe as usual. Thank you for a brilliant service. "
" Lovely clean car . Excellent service thank you. "
DUBLIN, IE - Reviewed by BARRY - 01 July 2015
" Good value, good user interface. "
" Pick up on voucher says :DESK IN TERMINAL 1 & 2, however I had to get on Bus and go to pick up car park, and join a queue, causing much delays. Landed @9.30 left car park @10.40. Return of car was efficient. "
KNOCK, IE - Reviewed by JANET - 30 June 2015
DUBLIN, IE - Reviewed by KERRY - 30 June 2015
" Very good prices compared to other agents "
" Very efficient on pick up and drop off, though did have to point out some rather noticeable damage to the staff that hadn't been already noted on the records. Other than that, it was very good. Would use again. "
KNOCK, IE - Reviewed by PAUL - 30 June 2015
" Good service with valued deals. In particular the 3 day hire offers. If there is a draw back for me it would be the confirmation of the cars condition prior to collecting vehicle. The lack of the opportunity to have recorded any issues identified at the point of vehicle collection, leaves potential claims on vehicle returns. The paper system did at least allow this. I speak from the experience of being questioned on the vehicle's return of marking to the rear bumper! A marking that was not identified at point of hiring, but was highlighted at point of collection. "
" Generally efficient, but as previous comments, would like a better method of recording any issues identified by the customer at point of vehicle collection. There effectively is one! "
KNOCK, IE - Reviewed by CHRISTOPHER - 29 June 2015
" Efficient and good prices "
" Efficient and good quick service "
KNOCK, IE - Reviewed by BARRIE - 28 June 2015
SHANNON, IE - Reviewed by MICHAEL - 23 June 2015
" Very good service "
" Fast and efficient "
KNOCK, IE - Reviewed by SHANE - 23 June 2015
" great service and a rate that is very appealing. One thing that does seem to trouble is the interaction between auto europe and the service provider...previous experience with avis not refunding my fuel todate (call logged with customer service) and now with hertz charging when auto europe has said there is no further costs. perhaps the notification is not clear or i am mis-reading it.... "
" all good...barring my comment above "
CORK, IE - Reviewed by SHARON - 23 June 2015
" Staff extremely helpful at pick up and drop off "
DUBLIN, IE - Reviewed by MARY - 23 June 2015
" Very quick with dealing with the customer..nice friendly guy from Wexford behind the desk "
" Quick and easy "
KERRY, IE - Reviewed by BRIAN - 23 June 2015
KERRY, IE - Reviewed by DAVID - 22 June 2015
" We got an intermediate car for £100 a week, which seemed to good tp be true. It turned out to be a VW Passat, which was very nice and problem free. It took 10 minutes to pick up the car and 1 minute to drop it off. Overall I was very impressed. "
CORK, IE - Reviewed by PATRICK - 21 June 2015
" Good price for daily rental but a complete rip off for re fuelling charges. Diesel price at filling station along the highway rads was Euro 1.32 per litre. Leaving Thrifty /Hertz to fill up on return was a BIG BIG MISTAKE! They charge Eu 2.47 per litre plus Euro 9.50 admin. They are uplifting prices by 100% Can Auto Europe do anything about getting the overcharge reduced?? "
CORK, IE - Reviewed by SUSAN - 21 June 2015
" Lovely car "
SHANNON, IE - Reviewed by HELEN - 20 June 2015
KNOCK, IE - Reviewed by KATHLEEN - 20 June 2015
" The lady at the desk was very helpful and got us on our way in about in about 10 minutes "
" Everything was ok, When we had finished the paper work another lady fetched the car for us and explained the controls to me. "
DUBLIN, IE - Reviewed by PAUL - 17 June 2015
" All good , just a bit of a wait while others were being sorted on a busy morning in Dublin. Staff polite and efficient and helpful. Early moring drop off was good but need to explain that the keys need to be dropped to the service desk in the main airport building. I will know fo rnext tjme. "
KERRY, IE - Reviewed by DARREN - 16 June 2015
" very good value and all went smooth "
" well thrifty shared the same desk as hertz, but all was ok and smooth transactions "
DUBLIN, IE - Reviewed by CONOR - 16 June 2015
KNOCK, IE - Reviewed by JOHN - 16 June 2015
" Car was old and not one quoted and yes I know it says "or similar to" but usually at Knock with regular user I get what is advertised and it is new. Also, it seems that the Thrifty brand is very secondary to the main one which is Hertz - almost like an afterthought - not sure I would use again "
SHANNON, IE - Reviewed by ALICE - 15 June 2015
" easy as always "
DUBLIN, IE - Reviewed by ELLIOT - 15 June 2015
" On arrival at the rental desk I found out (annoyingly) that the price I paid online bears no relevance to the price I was asked to pay in person. "
" - The car that was given to me for hire was damaged before I even started to drive it, and had to be repaired before I could leave the car hire area. This caused a delay and I would have preferred to simply be given a replacement car instead - When I returned the car I was told nothing at all about any outstanding charges, other than by a small piece of paper handed to me quickly on departure - which again didn't relate to my Auto Europe booking online. "
KNOCK, IE - Reviewed by DONALD - 12 June 2015
" all booked on line, no problems, will use again next time we go. "
" very helpful, car was excellent, clean and full of fuel, highly recommended. even got a free road map. "
KNOCK, IE - Reviewed by JENNIFER - 10 June 2015
KNOCK, IE - Reviewed by CHARLES - 09 June 2015
" Very good. Reasonable price and dealt with very quick. "
" Brilliant. I have mobility problems so they evenbrought the car upto arrivals for us. "
SHANNON, IE - Reviewed by BRIGID - 08 June 2015
KNOCK, IE - Reviewed by STEPHEN - 03 June 2015
CORK, IE - Reviewed by JOHN PATRICK JOSEPH - 02 June 2015
" Our hired car was a lovely drive. The hired The use of your software package for the pre inspection task for our hired vehicle at Cork Airport was a first for me . In the absence of a smart phone , I did not have access to my email copy of this until after I returned the hired car and was back home which was 2 days after you sent it to me ! I would probably speak for numerous customers, both past and prospective , who do not have access to PCs , tablets , smart phones etc when they are away , who would like the option of a hard copy document highlighting scratches and blemishes on the bodywork of their hired vehicle to cross reference with at the point on hire and not on its return . I look forward to your response on this . "
KNOCK, IE - Reviewed by JAMES - 01 June 2015
DUBLIN, IE - Reviewed by DAVID - 01 June 2015
DUBLIN, IE - Reviewed by JAMES - 01 June 2015
" we were not happy with service, we had to make extra payments, had to wait a long time at collection office, and did not get car we had ordered. "
" not satisfied. we did not get car we had ordered, had to have other model, and pick up service was slow. had to make extra payments. "
DUBLIN, IE - Reviewed by MARTIN - 01 June 2015
" No issues. "
" Everything as it should be. "
KERRY, IE - Reviewed by ROBIN - 31 May 2015
" The only complaint would be the time spent waiting when collecting the car, approx half an hour, apart from that cannot fault the staff and service provided. "
CORK, IE - Reviewed by PATRICK J - 29 May 2015
" Absolutely Perfect! Thank you. "
CORK, IE - Reviewed by JOHN - 28 May 2015
CORK, IE - Reviewed by WILLIAM - 27 May 2015
" First car provided was illegal for road use due to defective rear wheel and tyre. Bodywork condition was GRIM with broken rear bumper and multiple scrapes and damage. Should have been noticed at inspection. Disgraceful "
KNOCK, IE - Reviewed by MICHAEL - 26 May 2015
" I use Auto Europe regularly. It's cheap and easy to use. "
" Friendly, helpful and efficient staff at Knock. "
DUBLIN, IE - Reviewed by THERESA - 22 May 2015
" Quick and easy booking and payment, seamless collection and return of vehicle. "
" Seamless collection and return of vehicle, offered upgrade / accepted to Diesel Renault Fluence. Excellent service "
SHANNON, IE - Reviewed by JOHN - 22 May 2015
" We had a bully of a salesman in Shannon who was really unpleasent. The queue was long after a late flight only one member of staff, who tried to sell us everything "
" We had a bully of a salesman in Shannon who was really unpleasent. The queue was long after a late flight only one member of staff, who tried to sell us everything "
DUBLIN, IE - Reviewed by HELEN - 22 May 2015
" I was told that the insurance could be paid for in cash when I picked up the car but I was told I could only pay when I returned the car which meant it had to go on my card and I was charged 5 euro for paying by card. I would not use them again "
DUBLIN, IE - Reviewed by MONICA - 22 May 2015
" I was a little nervous with regard to how you have to agree to damage already on the car before taking it - you just sign a screen rather than get a paper print out that you can check against. It means you can not really remember all the marks, bumps etc when you see the car as you have nothing in your hand to check it against. I don't agree with this method. Other than that Thrifty were fine. "
DUBLIN, IE - Reviewed by BERNADETTE - 22 May 2015
" The car you supplied was in a poor state with about 7 dents and scratches identified in advance which made me very nervous at the beginning that I would be accused of creating dents. Not a great way to start your holiday. The parcel shelf on the back of car was broken and would not lie flat throughout our trip. "
DUBLIN, IE - Reviewed by RICHARD - 21 May 2015
" Shuttle service from airport rather confusing and waiting time was longer than I would have liked "
CORK, IE - Reviewed by STEPHAN - 21 May 2015
KNOCK, IE - Reviewed by ANGELA - 20 May 2015
" Very unhelpful and dame right rude! Tried to charge me for something that wasn't my fault then just got in the car and drove off leaving me stood in the car park not knowing what he was doing!! Had to walk down to the office in the airport to get some sense out of someone! Would not book with these again! "
CORK, IE - Reviewed by STEPHEN - 20 May 2015
" Easy to book with at a reasonable rate "
" Very efficient service especially as the car was brought outside airport entrance. "
DUBLIN, IE - Reviewed by JULIAN - 20 May 2015
" Everything very straigjforward "
" Everything very straightforward Only issue was the blocking of the credit card, I knew about the 1600 euros for the excess as it is on booking form but 122 euros is also blocked for fuel. When I asked why this much, I was told it was that they charged 2 euros per litre + a 9 euro administration charge. I stated the car only had a tank of 42 litres which would make a total charge of 92 euros. They then said it was an average charge for all their cars which is ridiculous of course, but it was a case of that or no car. Would not pick thrifty as first choice in future "
DUBLIN, IE - Reviewed by TERRI - 18 May 2015
" Always good prices, and very helpful if you have any questions. "
" There was no screen wash in washer bottle, did not discover until I needed it driving to my destination. Something that could be overlooked. Staff all very helpful on site. "
CORK, IE - Reviewed by DENIS - 18 May 2015
" very pleased thanks "
" I had no problem in cork thank you "
DUBLIN, IE - Reviewed by ANDREW - 17 May 2015
" Process was as described. "
" Thrifty is part of Hertz now. Was offered a upgrade to a Mondeo at a reasonable rate. The Mondeo proved to be an excellent and very economical car. Try one! "
CORK, IE - Reviewed by KEVIN - 17 May 2015
" Very happy, easy to use. "
" Amount held on credit cards a bit too much, I think 800/1000 max on cars below large/luxury would be better. "
CORK, IE - Reviewed by MICHAEL - 17 May 2015
" not happy with the online service as unable to pay for anything with the credit or debit card because my name was the same as someone who you had blacklisted. "
" Car was very battered, tyres seemed to be very low on tread and the tax disc was out of date. Good thing we only needed it to get us 70 miles in each direction. "
DUBLIN, IE - Reviewed by RICHARD - 17 May 2015
" Simple & very efficient online booking service .. "
" I hired the Audi A6 S Line & have to say it was perfect . The car was clean & lived up to my high expectations. The online booking was easy & very clear . Returning the car was fast & efficient . Within minutes of dropping the car off I was back in T1 by means of a fast transfer bus with friendly helpfull staff to hand . "
CORK, IE - Reviewed by LINDA - 16 May 2015
" Good range of cars. Easy to navigate site. Good price. "
" Very high quality car provided. Staff very helpful, I was travelling with my disabled sister. "
CORK, IE - Reviewed by FIONA - 15 May 2015
" Straightforward and hassle free "
" Efficient service "
KERRY, IE - Reviewed by ADRIAN - 14 May 2015
" Everything went smoothly, no complaints. "
" Nice car VW Jetta (only 6k on clock) "
DUBLIN, IE - Reviewed by GEORGE - 13 May 2015
KNOCK, IE - Reviewed by DIANA - 13 May 2015
" No probl;ems. Very efficient and good price "
" Quick and efficient service. "
KERRY, IE - Reviewed by EDWARD - 12 May 2015
" Good service "
" Good service "
KNOCK, IE - Reviewed by PHILIP - 12 May 2015
" The car ran perfectly but had multiple dents and stratches in three prominent positions. I have never hired a car in such condition in over 40 years of motoring. It is obviously the low end of Hertz and I paid a very small sum but I would not have thought it was a good advert for your company. I was careful to display your label at every opportunity to ram home the point ! "
CORK, IE - Reviewed by MARGARET - 12 May 2015
" the hidden costs of car hire I find frustrating. In this instance I had a choice to put a hold on my credit card of EU1600 or pay EU16 per day to remove that excess which would be charged in the event of any damage. Please can these be indicated on booking. "
DUBLIN, IE - Reviewed by ROBERT - 11 May 2015
" Description of car condition inaccurate. "
DUBLIN, IE - Reviewed by HUGH - 09 May 2015
KNOCK, IE - Reviewed by JANET - 08 May 2015
" Always give me the best deals "
" People at the check in desk are always friendly & helpful, car is always very well maintained "
CORK, IE - Reviewed by PAUL - 07 May 2015
" Although booked to Thrifty the car was from Hertz and a higher spec but no extra charge. "
DUBLIN, IE - Reviewed by LORENZO - 05 May 2015
" between queuing to be helped by their staff and waiting for the car to be ready it took 45 minutes, not ideal "
DUBLIN, IE - Reviewed by JOSEPH - 05 May 2015
" Arrived at 22.30 to collect my VW golf, was informed that no Golf was available so i was allocated a Skoda. Agreed this was ok but they stated they would have to clean it inside and this would take 10 minutes. 30 minutes later the car was still no ready, i stated i would take it no matter how it was now due to it being 23.00. The woman on the counter changed the car to a seven seater Renult senic (which was too big and thirsty) but we just wanted a car so took it and left at 23.15. Not happy "
DUBLIN, IE - Reviewed by MICHAEL - 04 May 2015
" Extremely easy and efficient to use "
" Faultless "
CORK, IE - Reviewed by ANN - 04 May 2015
SHANNON, IE - Reviewed by ROBERT - 02 May 2015
" Poor signage when returning the car in Shannon "
KERRY, IE - Reviewed by JOHN - 02 May 2015
" excellent all round service "
" first rate customer service and care "
CORK, IE - Reviewed by RICHARD - 01 May 2015
" Good but need better service from their dealers I felt Herts were very poor Good car and price "
" The car came from Herts / Thrifty The agent who met me was in a rush and went through everything far to quickly. She very quickly showed me pictures of the car and said this would be sent to my email for me to check. I didn't do email until some hours later and this would have been to late. Somebody should have come to the car and we both check it and agree on any damage. When I returned the car asked for someone to check it and was told to take it to the Hertz place up the road. Now if I had known that I would have taken it in to be checked as I got petrol next door to Herts. The agent at the counter was not helpful and I suggested people be told this when taking the car out. He said there is notice at hertz place, I want to say m More "
KNOCK, IE - Reviewed by JOHN - 27 April 2015
" Good value "
" Excellent value. Vehicle provided was much bigger than that booked. However it should be easier to see the vehicle pre- inspection report clearly - can't see it on a tablet on bright daylight. Sending it by e-mail not always very helpful of you can't view it before driving off. "
DUBLIN, IE - Reviewed by KEITH - 27 April 2015
" Perfect service "
" Perfect, car was first class "
KNOCK, IE - Reviewed by JOHN - 18 April 2015
" Very satisfied , and will use auto europe again soon "
KERRY, IE - Reviewed by SALLY - 10 April 2015
" My only suggestion would be a cheaper all damage insurance (I purchased one from another company) "
" All very easy - long queue when we arrived, that was my only negative "
DUBLIN, IE - Reviewed by PHILLIP - 09 April 2015
" The car that we were given was perfect for our family of 4 on our Ireland trip. Drop-off was fast and super easy and the agents were incredibly nice. "
" We will use Thrifty again! "
SHANNON, IE - Reviewed by MICHAEL - 05 April 2015
" Great price and very happy with the car. "
" A bit confusing over drop off point. Dropped my wife off with luggage in short stay car park next to terminal. Then followed signs to Thrifty return location, was re-directed to Hertz then re-directed again to Short Stay car park where I'd started. Could have explained all this when I first collected the car to save me driving round in circles. However the car was really good so no complaints there. "
DUBLIN, IE - Reviewed by CHRISTOPHER - 03 April 2015
" Reasonable cost and good value. Easy to book with. "
" All went very well. The car was more than adequate. The staff were efficient, friendly and helpful. Thanks. "
KERRY, IE - Reviewed by PAUL - 01 April 2015
" Competitive pricing - all good "
" Friendly staff, brand new car - would highly recommend and use again "
DUBLIN, IE - Reviewed by HAYLEY - 31 March 2015
" Easy to use website. "
" Charges to switch card that was not advised. 138 for petrol even though car was taken back full. Left me with no funds in account all weekend. 5 card fee for payment for daily insurance. Was again not made aware of that additional charge therefore insurance worked out as 21 rather than 16. I hire a car once per month and will not use Thiffty again. "
DUBLIN, IE - Reviewed by MICHAEL - 30 March 2015
" Good price, excellent service, good car. Very straightforward "
" Very good Slightly misleading about office in airport, when in fact it was just someone to direct you to a minibus to ge depot, but all quite quick and efficient. Liked the email with photos of the car damage "
DUBLIN, IE - Reviewed by CARL - 28 March 2015
" SIMPLE AND EASY TO USE WITH GREAT RESULTS "
" CAR WAS EXCELLENT AND THE SAT NAV INVALUABLE "
CORK, IE - Reviewed by DENIS - 23 March 2015
" very satisfied thanks "
DUBLIN, IE - Reviewed by EUNAN - 19 March 2015
" Very helpful over phone , sorted out unnecessary insurance in very quick time , def use again "
" Very good service "
DUBLIN, IE - Reviewed by IAN - 18 March 2015
" Straight forward booking process with no problems. Will use again. "
" Overall good experience although the excess on the cars is astronomical at 2000! "
SHANNON, IE - Reviewed by ELIZABETH - 14 March 2015
" Easy site to navigate. Not inundated with e-mails, which is a bonus. "
" Courteous service at airport. Carseats provided were in very poor condition. Heavily stained and loose foodstuff. There was a significant amount of damage to the body of the car, including scuffs, dents, scratches and a badly damaged wing mirror. We didn't realise the extent of the poor condition at the time of collection, as it was late at night and there was heavy rain. When we returned the car, we discussed the issues at the returns office but it was met with indifference. "
DUBLIN, IE - Reviewed by MARGARET - 11 March 2015
" Very helpful I've never had an issue and have recommended. "
" Lady at desk was helpful. "
DUBLIN, IE - Reviewed by KATHRYN - 09 March 2015
" Very reasonable rate for three days from Dublin. "
" Easy pick up and return and appreciate the fact the motorway toll is taken from your credit card when payment is taken for car hire. A lot easier than phoning to pay. friendly staff and didn't have to wait ages for shuttle bus. Straight on and they drove us two minuted to the Thrifty depot. "
KNOCK, IE - Reviewed by DANNY - 06 March 2015
" Excellent friendly service! "
CORK, IE - Reviewed by KEVIN - 27 February 2015
" Website is very easy to navigate and always find great deals for us "
" Can't fault at all. Fast efficient and helpful staff "
CORK, IE - Reviewed by PETER - 24 February 2015
" Auto Europe issued clear instructions and obviously have good relations with the car rental companies. Obviously this was a smooth transaction, so I can't comment on any procedures that may be in place should things go wrong. "
" This was the best experience I have had with any car rental company anywhere. The car was close by and in excellent condition. The staff were friendly and helpful and the waiting time was minimal on pick up and drop off. "
DUBLIN, IE - Reviewed by SHIRLEY - 06 February 2015
" I have recommended you to my friends and we all think you are brilliant. "
" Excellent service and I loved the Corsa x thank you "
SHANNON, IE - Reviewed by STEPHEN - 22 January 2015
" Always a great service. "
" Only one person at desk and he rushed me through the process. Showed me on small screen the car defects. Told me to collect the car about a three minute walk away. Not a good service as expected someone to take me to the car, show me the defects and run through where lights, wipers, etc were. The car was fine just the service cost cutting which is why only one person at the desk. Will try and not use Thrifty again,. "
CORK, IE - Reviewed by DOREEN - 22 January 2015
" Excellent service. It is the 4th time I have used Auto Europe and will certainly use them again. "
" excellent service "
DUBLIN, IE - Reviewed by ANNE - 03 January 2015
" Yes the rental was trouble free. The car was a bit naff, there was no heating unless you put the fan up to 4 which was very noisy. "
" Able to get car out of hours and the staff were efficient "
SHANNON, IE - Reviewed by ALICE - 04 December 2014
" I've used your company quite a lot over the last few years and I've always found it to be a easy pleasant transaction. I always tell people to also use this company as its constantly the cheapest around. "
" The car i received this time was a bit banged up (dents scratches) but it got me from A TO B okay and there was no real problems. "
CORK, IE - Reviewed by MARY - 26 November 2014
" Very courteous & friendly staff "
" Good value "
KNOCK, IE - Reviewed by ROSALEEN - 26 November 2014
" It was a good experience, I got the car I wanted at a good price. "
" all was very helpful "
DUBLIN, IE - Reviewed by BARTOSZ - 10 November 2014
" all good ! "
" charged 40 euro for filling up 1/8 of fuel tank. this is as much as whole rental costed. "
DUBLIN, IE - Reviewed by DEBORAH - 09 November 2014
" It good customer service "
" Very good attiude n good staff worth use that hire car "
DUBLIN, IE - Reviewed by ALAN - 06 November 2014
" would be better if at Dublin airport site not a busride to site "
" good value on internet,bit pricey for all inclusive insurance at desk "
SHANNON, IE - Reviewed by CHRISTOPHER - 05 November 2014
" Easy booking ect "
" Very easy pick up and drop off "
DUBLIN, IE - Reviewed by SHIRLEY - 05 November 2014
" Excellent from booking to return of car. "
" Very happy with the service provided. "
SHANNON, IE - Reviewed by DARREN - 05 November 2014
" I don't think it was clear that the insurance was with AUto Europe not with the car hire provider, meaning that we still needed to give the £2000 to Thrifty before taking the car, causing unnecessary concern for my wife. "
" Still haven't heard back from them with confirmation that the car was OK and the petrol tank was full. They were unable to provide resource to check over the car when we arrived. "
DUBLIN, IE - Reviewed by LOUISE - 03 November 2014
" Excellent value for money. "
" Professional and courteous staff. Easy, quick process to pick up and return car. Staff were friendly & efficient. "
CORK, IE - Reviewed by PAUL - 30 October 2014
" no problems "
" No problems "
KNOCK, IE - Reviewed by MICHAEL - 08 October 2014
" Very easy to book. I've been using Auto Europe for years. "
" Staff very helpful especially the lad in the yard. "
DUBLIN, IE - Reviewed by JOHN - 01 October 2014
" Very good, and all as described. "
" Excellent service, friendly and helpful. Vehicle was clean and in excellent condition. Very satisfied. "
KNOCK, IE - Reviewed by SHIRLEY - 30 September 2014
" ALWAYS A GOOD SERVICE,WILL ALWAYS USE THEM "
" THRIFTY SERVICE WAS VERY GOOD BUT HAD A SMALL MARK ON THE CAR AND WAS HORRIFIED ON HOW MUCH THEY CHARGED A TOTAL RIPOFF "
KNOCK, IE - Reviewed by CATHERINE - 25 September 2014
" Auto Europe is very competative and efficient. "
" Staff at Knock Airport and friendly, helpful and very efficient. A pleasure to deal with. "
DUBLIN, IE - Reviewed by RYAN - 02 September 2014
" Efficient and well organised. "
" Waited over an hour to be transported to the dealership because they have no queuing system so people continually barged past. The car given to us had a damaged tyre which wasn't repaired properly and was extremely dangerous. There was also a lack of transparency around insurance and toll charges. I'll never use Hertz or Thrifty again. "
DUBLIN, IE - Reviewed by NICHOLAS - 29 August 2014
" satisfied "
" excellent "
KNOCK, IE - Reviewed by ALAN - 29 August 2014
" Checking the car out and in was very easy, no hassle and no fuss. "
" Good efficient service, thank you. "
KNOCK, IE - Reviewed by LAURA - 12 August 2014
" Great, exactly what I needed. "
" Brilliant service, great car and easy pick up and drop off. "
KNOCK, IE - Reviewed by SUSAN - 15 July 2014
" Very easy pick up at Knock airport in Ireland. Friendly, professional staff. Great little car for a great price. Car was perfect inside and out and lovely to drive. I hired another car on holiday earlier this year which fell far short of perfect - covered in scuffs, burns, smelling of smoke, and eventually had to be taken back for an engine fault (yes this is true and it was a 'reputable' car hire firm!!). So you scored 10 out of 10 as far as I am concerned - would definitely hire from Thrifty again. Thank you. "
" Same comments as above. Great service, great car. "
KNOCK, IE - Reviewed by CHRISTOPHER - 09 July 2014
" Good price and service "
" Car was fine although a little older than I would normally expect for a rental vehicle "
CORK, IE - Reviewed by KEITH - 07 July 2014
" Excellent value - would definitely use again "
" Damage check on car prior to pickup was not accurate - there was far more superficial damage to car than Hertz were suggesting - customer shouldn't have to do their job and report damage back to hire desk at 8pm after a flight. Unless they do it deliberately to charge for unreported damage. Otherwise a great experience - newish VW - very cheap hire. I would use them again "
DUBLIN, IE - Reviewed by GERALD - 06 July 2014
" the long wait in the car hire building at the airport was the only bad experience.one hour lost in a queue. "
" my only gripe was the waiting for one hour in the queue. "
SHANNON, IE - Reviewed by IWONA - 27 June 2014
" The service was good apart from the fact that I did not receive the voucher and didn't know which Car Hire company the car was booked with so had to go round several at Shannon airport before I found mine. "
" Thrifty were really good and very helpful. Fast service but car was very beaten up. "
KNOCK, IE - Reviewed by PETER - 27 June 2014
" VERY GOOD. "
" VERY PLEASED TO BE ALLOCATED A NISSAN DIESEL QASHQAI , AS COVERED MANY KMS IN THE 3 DAYS. NO PROBS. GOOD STANDARD OF SERVICE. WILL CHOOSE HERTZ/THRIFTY ON NEXT VISIT. "
KNOCK, IE - Reviewed by MICHAEL - 13 June 2014
" Great price and very user friendly website. Have used before and will do so again. "
" Very helpful and efficient. "
KNOCK, IE - Reviewed by MICHAEL - 13 June 2014
" Great price and very user friendly website. Have used before and will do so again. "
" Very helpful and efficient. "
CORK, IE - Reviewed by MARK - 01 June 2014
" Excellent service-quick and professional "
" Sat nav should be fitted in cars Not extra at £50 "
DUBLIN, IE - Reviewed by JULIE - 29 May 2014
" Great value! Great car! "
" Heaps of advise given to where to go and how to get there. "
DUBLIN, IE - Reviewed by PATRICK - 13 May 2014
" Easy navigate site and car exactly what I wanted "
" Guy at desk very helpful "