Auto Europe
- North America
- Central America
THRIFTY MALTA CUSTOMER REVIEWS
- 5.9
- 5.7
- 5.9
- 7.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY MALTA Car Rental Reviews
Average Rating for Thrifty :
LUQA, MT - Reviewed by STUART - 22 April 2025
" Overall, a good experience with no stress or problems. "
" Efficient and courteous service. Car was clean and ready for us on arrival even though we arrived earlier than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by GUY - 21 February 2025
" Auto Europe experience was ok just Thrifty experience led to a poor start to our holiday. "
" Rental desk firstly added city tax for capital and then told me I had to take the full insurance / waver as under local law I had to pay even if any accident was not my fault. This i found later was false . So I paid an additional 220 euro above the original fee . Almost 8 times the original rental fee. Said take it or cancel the rental and forfeit the rental fee. No choice for my wife and I. So no I will never use thrifty again or recommend any friends or family to use your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by SANDRA - 05 February 2025
" Very efficient and easy to navigate the site, "
" Everything worked well. Very pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUQA, MT - Reviewed by GINO - 29 June 2024
" see point 3 "
" Insurance was very misleading, and on initial inspection of the vehicle which we conducted on our own with no rep present, we were provided with 5 photos of previous minor damages and after we conducted a thorough inspection which took us an hour we provided 20 Photographs of other damages not recorded. We also conducted the inspection in a dark area with no lighting , however when we dropped the car off after hire the agent attended with a flash light to inspect if there were any further damages. Theses issues were stressful ful and because of the misleading insurance coverage made every car journey a stress full experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by ANAND - 27 June 2024
" Good value for money. Lots of choices. I liked the access cover insurance very handy and reasonably priced. "
" Customer service staff was quick and explained the terms well. Easy to find once we exist the airport for pick or at the time of drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ST. JULIANS, MT - Reviewed by PAUL - 25 June 2024
" Guy was nice, tried his best but needs better staffing, pre-pick up email (about passport) and car maintenance. "
" Had to wait quite a while on pick up due to only one guy at office. This isnt fair on him as he was also visiting the car park. No mention of needing passport on pick up, very annoying. Car was ok but total inability to reset the low tyre pressure warning, googled it and button doesnt exist! So annoying constant alert on dashboard. concerning to have to sign the condition report before seeing car and then it was in a very dark car park. I took lots of photos and videos before and after as it was not easy to check. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LUQA, MT - Reviewed by ALEXIOS - 13 May 2024
" We have had only good experiences with the service. What could be better, is the information regarding where to pick up the car from; i.e how to get to the rental company office. "
" We arrived very late and were greeted by Mr. T Szoroka at the Thrifty counter. He was super friendly, polite and very upbeat. Mr. Szoroka did not try to push us to purchase extra insurance (as other companies do), and also provided us with great tips about the islands, rules of how / where to park, etc. On a scale of 1 - 10, he was a 20! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by NATASHA - 23 April 2024
" My Flight was cancelled because of problems beyond my control. I did not use the car and autoeurope lied to me about offering a refund which they did not give "
" no refund from thrifty either "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by FRASER - 21 February 2024
" Terrible service- out of pocket and no car received "
" As we did not have the PIN number for our credit card they refused to let us the car without extra charges. We had hired it for a week and left with no car and no refund. We offered to use another credit card but they didn't accept this. Horrified and would never use again. Customer services very unhelpful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by AMANDA - 22 January 2024
" THE ISSUE I HAVE WASN'T WITH AUTOEUROPE BUT THRIFTY/HERTZ BUT THIS SHOULD BE MADE VERY CLEAR AT TIME OF BOOKING. A FEE OF £20.33 WAS TAKEN OFF MY CREDIT CARD BY HERTZ AND I WOULD LIKE THIS REFUNDED PLEASE "
" ON ARRIVAL TO COLLECT THE CAR I HAD ALREADY PAID FOR I WAS TOLD THERE WAS AN OUT OF HOURS CHARGE. I COLLECTED THE CAR AT AROUND 21:20 MY FLIGHT WAS DUE TO LAND AT 20:30 AND THE COLLECTION POINT WASN'T IN THE TERMINAL BUILDING IT WAS IN A CAR PARK A SHORT WALK AWAY SO IT TOOK ME A LITTLE TIME TO CLEAR SECURITY AND MAKE MY WAY THERE. AT NO TIME WAS I INFORMED OF THIS FEE UNTIL I ARRIVED SO HAD NO ALTERNATIVE THAN TO PAY IT IF I WANTED TO COLLECT THE CAR. IT STATES ON MY BOOKING WITH YOU THAT THEY ARE OPEN 8AM TIL MIDNIGHT AND DOES MAKSE A MENTION OF AN OUT OF REGULAR OFFICE HOURS FEE BUT NO MENTION OF THE TIME THAT THIS APPLIED. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUQA, MT - Reviewed by SOMESWAR - 03 January 2024
" Please take into consideration the comments above about Thrifty "
" Very old vehicle provided. The vehicle was dirty with stains in the interior. Staff at the counter wasn't courteous. Overall not satisfied with Thrifty. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by JAKUB - 03 December 2023
" Rental process without any issues at all. However car was in quite poor condition which wasn't very pleasant. "
" Process of rental and drop off was quite smooth. Unfortunately car was in quite poor condition, loads of dents and scratches, burnt holes in the seats and funny smell from air conditioning. During handover staff wasn't very keen on sending damage report and pointing out what's wrong, had to ask few times just to get damage report sent. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by SERGIO - 01 October 2023
" Terrible experience, cost a hell of a lot more than it should have an made my birthday a nightmare. Still waiting for a response to my email sent to autoeurope on the 23rd of September... very poor services "
" After booking on Autoeurope and paying for the car hire and insurance we were then charged again at the thrifty counter saying that it's for local insurance... we got charged for out of hours even though autoEurope's contract said that thrifty was open until 00:30 and we arrived at 00:10... the tyre of the vehicle was punctured and they tried to charge us for it when even the spare wheel had a huge chunk out of it making it unsafe. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
ST. JULIANS, MT - Reviewed by SIMON - 01 September 2022
" Not bad overall "
" Car was in overall poor condition and not very comfortable. Gearbox in particular was well worn. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUQA, MT - Reviewed by MATHEW - 29 March 2020
" Auto Europe were great. Hertz were painfully bad. "
" We arrived at the airport and were told that we had to pay an additional €100 for the vehicle cover and a €200 deposit (which was never refunded). I spoke to all of the other rental desks in the airport who all refused to beat the price from Hertz (working together to scam?!). So a car that was due to cost £42 cost us over £300. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by KARTIK - 22 December 2019
" Not very pleased overall with Thrifty "
" Really not happy with the rental car by Thrifty due to below: 1. Car was not serviced prior to the rental start with pressure in the tyres not at the recommended level 2. Poor traction control 3. Acceleration of the car was sub-standard Last but not the least the block on the credit card has not yet been reversed. It's been more than 4 days since we have returned the car exactly how it was meant to be. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by PHILIP - 21 December 2019
" Auto Europe provides a fantastic service. "
" I was charged a 5 euro "road toll" on picking up the car. It appears that there are no road tolls in Malts, so this seems to be a deceitful charge. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MALTA INT. AIRPORT, MT - Reviewed by PETER - 11 November 2019
" All fine. "
" Pick up - fuel only 7/8 full but on paperwork marked as full. Car showed two underinflated tyres. Return experience - nobody around in uniform - car checked in by a guy not wearing uniform - hopefully he was an employee (as I thought about it afterwards .....). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LUQA, MT - Reviewed by ADE - 16 October 2019
" It was a bad experience with hertz. The car had a defective wiper, which was replaced with a used wiper from another car, and the faulty wiper used for that car. In my presence. The tire was pumped, which came flat again by the following morning. "
" The car was in a very bad state. Worn out wipers. Flat tires. Had to visit Airport twice before I was given a replacement car. Very bad experience from Hertz. Spent my holiday time driving 30km to airport to be arguing over dodgy car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LUQA, MT - Reviewed by GRACE - 19 August 2019
" I am awaiting an email from someone to explain what the next steps are with Thrifty not sharing their terms and conditions with Auto Europe and myself. "
" I am still waiting for someone to contact me regarding the terms and conditions being breached and not actually recovering my rental car from Thrifty. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by CHRISTOPHER - 14 August 2019
" As Point 3 "
" No one in the pick up point to advise what to do next once all paperwork signed off in airport, like where the car was, process of taking it, complete none communication off staff located... Absolute shambles "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MALTA INT. AIRPORT, MT - Reviewed by VEERAJ - 12 July 2019
" Did the job, but not to the standard of an international car hire company. You pay the extra to use a reputable brand but the local companies actually seemed more efficient. Underwhelmed "
" Woefully understaffed. Hour wait either side to get car, which was banged up but functional. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MALTA INT. AIRPORT, MT - Reviewed by ADRIAN - 11 July 2019
" As per 3 "
" Car was cross hired from Hertz...The car broke down on Gozo at the hotel as I only just picked it up I was a annoyed...tried to phone for assistance there was no answer and I had to phone in morning,by the time hertz changed the car over I had lost the evening and morning use of the car so not happy , is there any chance of a refund for time lost? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MALTA INT. AIRPORT, MT - Reviewed by THOMAS - 06 March 2019
" auto Europe ok have used before "
" old car dirty back seats no one about at carpark both times "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MALTA INT. AIRPORT, MT - Reviewed by STEPHEN - 22 February 2019
" Easy to book with competitive rates. "
" Easy and efficient pick - up with a car in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by STEPHEN - 14 February 2019
" Good service throughout "
" Excellent, speedy process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by GRAHAM - 23 January 2019
" Very efficient and good value. "
" Car interior very dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALTA INT. AIRPORT, MT - Reviewed by JOHN - 30 December 2018
" no problem "
" First car we were offered was unroad worthy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALTA INT. AIRPORT, MT - Reviewed by CARMINE - 21 November 2018
" thank you "
" very good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALTA INT. AIRPORT, MT - Reviewed by ADAM - 21 November 2018
" Charged over €160 for car seats, when was quoted €45; provided AutoEurope booking voucher, which clearly showed car seat pricing, but Thrifty said AutoEurope had provided incorrect prices. Car seats cost more than the car. Would not have booked if I had known. Will be warning friends about AutoEurope scam. "
" Charged over €160 for car seats, when was quoted €45; provided AutoEurope booking voucher, which clearly showed car seat pricing, but Thrifty said AutoEurope had provided incorrect prices. Car seats cost more than the car. Would not have booked if I had known. Will be warning friends about AutoEurope scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LUQA, MT - Reviewed by VICTORIA - 12 September 2018
" Booking was very easy. "
" The car was in very bad condition. The clutch was extremely tight and made a very loud squeaking noise. The seats were dirty. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALTA INT. AIRPORT, MT - Reviewed by TRACY - 05 September 2018
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALTA INT. AIRPORT, MT - Reviewed by RICHARD - 29 June 2018
" There is a fraudulent claim charge on my credit card. NOT happy at all. "
" I have a charge against my credit card for 1000 euro despite the car being returned without incident and as required. This is a fraud which I will be pursuing against. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9