Auto Europe
- North America
- Central America
THRIFTY MOROCCO CUSTOMER REVIEWS
- 6.8
- 6.4
- 7.6
- 7.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY MOROCCO Car Rental Reviews
Average Rating for Thrifty :
AGADIR, MA - Reviewed by ROBERT - 19 December 2024
" Reliable "
" Everything good - except front tyres very worn "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TANGIER, MA - Reviewed by KAROLINA - 19 February 2024
" very good "
" good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
OUARZAZATE, MA - Reviewed by RUDI - 27 October 2023
" Fine car, (very) slow pick-up, easy return. "
" Thrifty Ouarzazate is not at the airport as stated on the website. Person for meet & greet was late and kept 4 customers (cars) waiting. Tank full to 7/8. Nobody returns a car with 7/8 of a tank! I rent about 10 cars per year and see it ever more often. 1/8 of a tank syphoned times eight cars makes a full tank of fuel @ well over £50,-. That is easy money for these companies. Feel free as an intermediate to kill this practice. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by JESSICA - 23 August 2023
" Stress free, smooth. Only issue is the company on the booking was Thrifty but we picked up our car from Hertz so it was very confusing and caused us to waste time walking around. As an improvement, make it clear who we are picking up the car/keys from "
" Stress free, smooth. Only issue is the company on the booking was Thrifty but we picked up our car from Hertz so it was very confusing and caused us to waste time walking around. As an improvement, make it clear who we are picking up the car/keys from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by MIKE - 01 August 2022
" Thrifty Morocco has attempted to share me for scotches on car when they were marks caused by rubbing against a hedge taht could be wild off with cloth and with a. wax could be made as good as new!! Appalling service and I felt I was being scammed!!! "
" Thrifty Morocco has attempted to share me for scotches on car when they were marks caused by rubbing against a hedge taht could be wild off with cloth and with a. wax could be made as good as new!! Appalling service and I felt I was being scammed!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MARRAKECH, MA - Reviewed by LYNDA - 17 February 2020
" overall good and certainly value for money "
" the only negative was that they tried to upsell the insurance - I know that I have protection w my credit card but one of the assistants kept on pressure selling an upgrade on insurance "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by PHILIP - 13 February 2020
" Seemed to be good. Interesting to see however that a friend had initially looked for quotes on the website and when they came back later in the week, the quotes had gone up (obviously using cookies to determine interest and thus raising the price). When I went to book the price was still the original price. Naughty! "
" Collection took a very long time. We waited at the collection desk for almost an hour in a queue of about 20 people that didn't move very fast at all. At the desk, upon providing the paperwork printed from the website with the reservation number etc they couldn't find us on their paper lists and struggled to find us on their computer database. After having to consult a manager and them trying to look, it seemed as though we were entered manually. I think this must have been done for everyone in the queue. That said, once we were in the car, we had a great time with no worries. Drop off was really easy and very quick. Everyone was really friendly and helpful, but collection just took a long time and felt really inefficient. Next time I go to Morocco, I would probably use Thrifty again and go for the same car (great value), but would plan in an hour for car collection. I used Thrifty every few weeks when I was working in the USA in 2016 and had no problems at Boston Logan International Airport collection point. Seemed to be a local issue. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARRAKECH, MA - Reviewed by ALI - 04 February 2020
" Straight forward "
" All great although not sure I got the right category of car given Peugeot 208 Much smaller the citroen c3 "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AGADIR, MA - Reviewed by LAHOUCINE - 04 February 2020
" Disappointed "
" I have used this company on my trips a few times; however, the car was very poor quality. The horn did not work, which is essential in Morocco and when we reported this in the Agadir centre office the best they could offer was a Berlingo which is a smaller car. Also the back passenger door seal was hanging off and would get caught with the seat belt. This is the worst condition car we have had. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MARRAKECH, MA - Reviewed by JOHN - 13 January 2020
" 11 "
" GPS requested, non available, I think they had none! Imagine arriving in Marrakech and no GPS with a journey of 1,400 Kms, not pleased!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by STEVEN - 02 January 2020
" Auto Europe had good reviews and I took out the additional excess insurance for my own piece of mind. I didn't need to use it which was great. I had been to Morocco before but had never hired a car I had experience with the way the Moroccans drive. Driving in Morocco is definitely different than the UK. On pick up there were no issues with any paperwork and the car I collected was similar to what I had ordered. Some other people we were with had hired cars from other companies and did have a few issues so I was happy with service auto Europe had provided. "
" There is a lot of negative reviews of hiring a car in Morocco. As long as you completely check the car and take your time you shouldn't have any issues. When collected the car my advice is to do the following. Check every panel for dints, scratches and scrapes including the alloy wheels, tyres, make sure all the lights and inductors work and there is water for the windscreen( you need it). Check the inside for any issues. Do a video with your smart phone of the cars condition before you leave. Whenever you are checking the car with the attendant make sure any damage is it put on the paperwork. At the end of checking the vehicle I did take the damage report from the attendant and went over it myself to make sure he had marked every bit each damage on the paperwork. There was a lot of it as with almost every other car in Morocco. You will realise why when you get on the road. Before I left the staff told me there was a 250 dihram charge for cleaning if the car was returned dirty. I don't speak French so I don't know if this was on the contract documents or not.the fine print you sign is in French. We got the car cleaned for 30 dihrams before drop off and all was good on drop off. When dropping off the person checked the car for damage and told me everything was ok, he didn't tick the "no damage"box on the paperwork. Make sure this is done before you leave. I had to do it for him. My deposit was then credited within 24 hours back to my credit card which I thought was very efficient. Sometimes it would take longer To get my deposit back when I have hired cars in the UK. My experience with thrifty was good and I definitely would hire a vehicle with them again if I am back in Morocco. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by FRED - 20 November 2019
" This was my first time using AutoEurope, and i really liked the experience, very easy and great customer service when i did need to contact them for information. I will use again. "
" Picking up the car took a very long time, which made us late. Dropping off the car was quick and easy, but only because we got it washed beforehand as we were told that Thrifty/Hertz are known to charge for small amounts of dirt/dust. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TANGIER, MA - Reviewed by MOTIUR - 15 October 2019
" Everything was good "
" Customer service very good. Car was brend new 2019 .everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FEZ, MA - Reviewed by INAL - 24 September 2019
" It was good hicham was very helpfull after having problems with the creditcard "
" It was good the only thing is that they didn't check the water in the motor before renting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FEZ, MA - Reviewed by JALAL - 15 September 2019
" It was a horrible expirience they charge me a lot of money for the insurance whiche is i didn t ask for it i drop the car off with no probleme and they checked tha car and they found every thing good then when i back to my country i found i have been charge for 63£ extra for nothing and i don t know the reason i have emailed them and they didn t reply me "
" It was a horrible expirience they charge me a lot of money for the insurance whiche is i didn t ask for it i drop the car off with no probleme and they checked tha car and they found every thing good then when i back to my country i found i have been charge for 63£ extra for nothing and i don t know the reason i have emailed them and they didn t reply me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MARRAKECH, MA - Reviewed by WILLIAM - 18 June 2019
" Easy peasy. "
" No surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by DAVID - 02 April 2019
" neutral "
" Only downside was guys said "you have to bring it back clean" - surely that's their job?!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by BABUR - 14 February 2019
" Worst rental experience. Auto Europe and Thrifty out of the list of companies to be trusted. "
" It took two hours wait at the counter to acquire the car. The car had multiple marks, scratches and dents, many of them not mentioned on the paperwork provided. The car was dirty and smelly. While travelling I discovered the AC wasn't working. I continue to contact Thrifty Office and only got through to them on Monday. They advised me to call another number to reach their regional manager but I didn't get through to them. I left messages but no one called me back. After wasting two days; ie Monday and Tuesday I was finally able to reach the Thrifty office and was advised to bring in the vehicle for inspection. On inspection, it was found to the faulty. As it was being replaced, the person checking the defective vehicle found some scratches on the vehicle, which had not been mentioned on the paperwork. I advised them I didn't cause any damage but it was blamed on me. An alternative vehicle was provided after wasting four hours and thus the whole day. So with issues with the vehicle three days of my holidays were lost. I then wrote to the customer services manager who acknowledged my email and promised to address the matters before my departure but I have not heard from them as yet. During this period I also called your customer services and after putting me on hold for many minutes, costing significant monies, they absolved themselves of the responsibility. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TANGIER, MA - Reviewed by ABDELHAMID - 11 January 2019
" My flight was delayed. Unfortunately when I got to the airport that night the car rental agency was closed . I've had to get a taxi home instead. I also Gad to get a taxi back the next day to pick up the car. This has ended up costing me a lot more than planned. "
" My flight was delayed. Unfortunately when I got to the airport that night the car rental agency was closed . I've had to get a taxi home instead. I also Gad to get a taxi back the next day to pick up the car. This has ended up costing me a lot more than planned. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASABLANCA, MA - Reviewed by DEAN - 08 January 2019
" Auto Europe provide a good service but the car rental company I hired from were terrible "
" Firstly, I have not received my deposit back after more than two months - secondly, I was told I had to wash the car myself or pay 50 euros (never had this before from a car rental agency). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
AGADIR, MA - Reviewed by DAVID - 02 January 2019
" As above "
" Generally a good car hire this time. The only downside of the return experience was that the representative mentioned (not the the fiirst time at Agadir Airport) that the vehivle was not clean. It was not very clean on pick up and in Morocco you will get some dust from constant road improvements, so unless they are expecting someone to come to the airport ealry in order to wash the car on site it is a pointless comment really. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
AGADIR, MA - Reviewed by ROBIN - 02 January 2019
" Car collection was slow with queue and slow showing to car. Car was 'adequate' - not very clean, tank not quite full, loads of dents which took a long time to log. Car washer empty. Was not happy when told had to bring back car clean on outside and inside or have to pay extra - have never experienced this anywhere in the world "
" Car collection was slow with queue and slow showing to car. Car was 'adequate' - not very clean, tank not quite full, loads of dents which took a long time to log. Car washer empty. Was not happy when told had to bring back car clean on outside and inside or have to pay extra - have never experienced this anywhere in the world "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
AGADIR, MA - Reviewed by FRANCK - 13 November 2018
" Auto Europe gave me a large choice of company with all the price ! Great "
" I arrive to agadir, was already late , I was ready to take my car (I booked it for 19.00) I arrived to the thrifty desk and was a massive queu !! I wait for 3h do be served !! Was only one guy looking for all the queue ! It's no point to ask what time we gonna arrive if we are not serve in time ! I don't complain against the guy who was serving us ! Because he was in the same situation! I just complain that thrifty know who gonna arrive and at what time so they can provide another guy or two to serve people ! I think there is rule that we should not wait that much for a car ! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
RABAT, MA - Reviewed by EL-AMIN - 07 September 2018
" This experience has left me with a bitter taste in the mouth, and unless I receive some satisfactory assistance from Auto Europe, whom I've always trusted and never needed them for any help in the past experiences, I would be reluctant to do business with them in the future. I've recommended them to many of my contacts so far. "
" It's gone very well from the start.. Staff were friendly, welcoming and very keen to help.. The car was decent and enjoyed driving it throughout.. unfortunately, I was hit by a car in the last few days of my holidays; it was through no fault of mine.. The third party admitted liability and we both filled up and signed the necessary paper, as instructed by agents from both parties. On my return, I was shocked to be told that I would be charged a fee of 50 Euros, even though I wasn't to blame for the accident .. I commented that the third party insurance should be expected to cover that cost, but the agent said there was nothing she could do to help.. Now, I have just discovered that the car company not only deducted just the 50 Euros, as was told, but they deducted the whole deposit (£1221.27), which would ultimately result to more expenses in regards to the interest that I would be charged, paying back!!! I am disappointed and saddened that I have to deal with such an issue at the end of what would have been a wonderful holiday and a great experience with Auto Europe! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by MANAS - 27 August 2018
" Getting a 6aeater cat can be difficult but autoeurope managed. The email coma aren't that great if you have a question. It's better to ring them. On line booking is very easy. "
" Overall great experience. The car's key failed. They gave me n upgrade vehicle. They did take half a day to do this but all in all v good. Thy will advise you on return of your car is dirty or needs fuel. They will advise to get it cleaned and filled at Local garagerather than automatically charge you for doing it. The roads in Morocco are generally good. You need to be careful of the "pistes" - rough roads. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MARRAKECH, MA - Reviewed by BOWER - 11 August 2018
" As above "
" Long queue to collect vehicle. Waited over 1 hour to get to desk. Once paperwork completed difficult to locate car and attendant in car park. Significant language barrier with car park attendant particularly at drop off who did not speak much English "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MARRAKECH, MA - Reviewed by ADIL - 02 August 2018
" Friendly staff and quick service "
" Easy to do business with. Excess insurance is a bit excessive though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AGADIR, MA - Reviewed by PHILIP - 23 June 2018
" Autoeurope good, thrifty not so. "
" Very slow staff, not really interested. At check in he was very unhelpful and even though we had paid to have the car cleaned and it was cleaner than when we picked it up he found fault. Also tried to claim we had scratched the car luckily I had pictures. BEWARE this is a scam , take pictures and be really fussy on collection. Also the tank was only 7/8 Full when they claimed it was full. Another little scam they are running. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6