Auto Europe
- North America
- Central America
THRIFTY SWEDEN CUSTOMER REVIEWS
- 8.3
- 8.7
- 9.4
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY SWEDEN Car Rental Reviews
Average Rating for Thrifty :
STOCKHOLM, SE - Reviewed by PETER - 22 June 2025
" Very simple and easy process "
" Very smooth and easy. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by DAVE - 20 March 2025
" All worked as expected "
" All good and very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by ELLIOTT - 25 February 2025
" - "
" Great experience with collecting and dropping off the vehicle, no issues and the car was clean and what we booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARK - 26 November 2024
" Very good overall except drop off. Too many cars parked for return and no person around to return. I had to park/abandon the vehicle in an unmarked spot and still not had my final returns notice! "
" very good except return/drop off - no personnel around to return! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by SCOTT - 01 November 2024
" Easy and good prices "
" Friendly quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MICHAEL - 05 September 2024
" I have found auto europe to be consistently reliable. "
" The pick up was average - the car was not ready for 1 and half hours after the agreed pick up time. The drop off experience was poor - I gave a member of staff the key 2 hours before the agree return time. She placed it in a box saying it would be checked later. I subsequently received a bill for an additional days car hire as it wasnt checked off until late the following day. Not good! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by PAUL - 22 August 2024
" Read above. "
" When I pick up the car, I drove 100 yards and the front bonnet came up so had to pull over and close it. Continued for 5 miles and engine warning light came on, telling me to stop driving. I pulled on to the hard shoulder where I called the number for help. I tried 3 times to be told they couldn't hear me and put the phone down on me. So I had to make my way back to the pick up point driving driving on the hard shoulder, with my speed limited to 30km. When I finely got back and waited for 25 minutes, I explained what had happened to be told by a member of staff " these things happen we have all had a busy day. A very lame excuse. Then was told that I would have to wait because they had no car's ready. This wait went on for 20 minutes. As I said before not a happy customer. Then on 4th day of the holiday my family members car ran out of engine oil. So a day wasted waiting for a person to turn up with oil. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
GOTHENBURG, SE - Reviewed by GREGORY ALAN - 19 June 2024
" If I was travelling abroad again and wanted car hire then Thrifty would be my first choice. "
" It all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ELKE - 29 May 2024
" . "
" We were invoiced again for the insurance cover accident / theft 1750 SEK. Thrifty took it from our credit card. It states clearly on your email to us that we have already paid for this. Have emailed them 28th May requesting a credit "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by BRYAN - 16 January 2024
" Following on from above, the car hire price was was very competitive "
" Finding the shuttle bus to get to the pick up point was a bit tricky as it was my first time at Arlanda. Some clearer instructions on the booking confirmation would be have been handy. The staff at the desk were great though. The car was excellent. The sat nav and car settings were all adjusted to English which was great. No complaints there. Cost of hiring a car seat was a bit steep though. I forgot to refuel before dropping off and was expecting a big bill but was pleasantly suprised when the surcharge was only £20. That was reasonable. Overall very satisfied. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by KEVIN - 04 January 2024
" Quick and efficient as always "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by FRANCESCA - 26 December 2023
" Autoeurope was the cheapest I found on line. I'm fully saddisfied with the xeperience and I'll use them again "
" I'll raccomend booking with Thrifty. I was anxious at first as I never been in sweden, and I booked a GPS but the company upgraded me with a bigger car with GPS for a fraction of the price. very fast and effecient counter staff and return very quick as well, so I'll give 5 star. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by TIM - 01 November 2023
" Until now I thought that using Auto Europe was fine, but the lack of a way to contact the agent is poor "
" I have been overcharged by an additional day after I handed in car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by HENRIC - 01 November 2023
" Very positive, as ever "
" Very good value, same quality product as competitors half again more expensive. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by JOHN - 19 September 2023
" I have used Auto Europe for many years now and it is always my first choice when i need a rental car. The service is first class "
" when i picked the car up the person i dealt with said there was only 1 scratch but if i found more to take pictures and report it when i drop the car off. The car had lots of marks and scratches so i took pictures and a video. shortly after i had left the premises i received the rental agreement which was fine and the existing damage report which was not for that car but another car of a different make model colour and registration number. when i returned the car there was only one person there who took the keys never checked the car over, never gave me a receipt and was not really interested. i told him about the pictures and all he said was i am sure it will be fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by JOANNE - 01 July 2023
" n/a "
" n/a "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 8
GOTHENBURG, SE - Reviewed by BRYAN - 17 March 2023
" AS ABOVE onquestion number 3 "
" No body was at the office when I arrived and had to get a 1 hour bus ride to my destination. I need has to come back 2 days later to collect the car. IM STILL AWAITING CONFIRMATION OF MY COMPENSATION. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STOCKHOLM, SE - Reviewed by ANDREW - 21 September 2022
" Stick your disgusting service up your ars "
" You stole my money. Have me a car I didn't want. Charged fur extra fuel AND just to fill it. Thieves. Disgusting "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by PHILIP - 12 July 2022
" Good value and no nonsense "
" Thrifty were 'tied' with Hertz at Landvetter airport. The experience was refreshingly positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JOANNA - 02 July 2022
" Smooth and easy process of car hire "
" I have used Thrifty in the past, and I was always happy with the competitive prices, and service. Smooth and easy pick up process. I have never received my car hire contract via email as I was told I would (rental specifications, car damage indications etc). Luckily nothing wrong happened under my usage so I didn't really need it "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MARTIN - 04 November 2020
" all went smoothly as expected "
" pick up was easy and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by DAN - 18 October 2020
" Everythink went smooth and ok. I asked for a Clio and they gave me a Toyota CH-R Hybrid. "
" The staff was very helpful and willing to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by SVEN-ARNE - 27 January 2020
" No problem at all! "
" Wery good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by RICHARD - 18 August 2019
" As above - problem with hertz check in desk not thrifty . No thrifty signs at rental car bus stop. "
" It was not clear in the booking that the thrifty booking was through the hertz counter which created confusion when getting the shuttle bus to rental car stop but there was no thrifty sign. This should be better explained . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by ANDREW - 10 July 2019
" The efficiency of the digital check in was great. The car was spotless and quite new. "
" The best car hire experience I've ever had! Everything about it was perfect. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LULEA, SE - Reviewed by JOHN - 17 February 2019
" All good so far, from 2 experiences "
" Great upgrade and very happy with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by JILLY - 08 October 2018
" No comments "
" Mainly good, I was not given information when collecting the car such as that it was not the car I requested and it was automatic! I also feel it would be good to be told local laws such as in Sweden driving with lights on. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by SERGEI - 09 September 2018
" The price of the rental has increased by 50% without any prior warning. Attempted to contact Auto Europe to find why but no response to the email. "
" The price of the rental has increased by 50% without any prior warning. Attempted to contact Auto Europe(the broker for the booking) to find why but no response to the email. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by AMY - 07 September 2018
" As above "
" The car and service provided was good, however, this was provided by Hertz, i am unsure as tot eh ownership and relationships between the companies mentioned, Hertz, Thrifty and Europcar, however, when trying to locate an address where the name of the company is not mentioned anywhere on the correspondence is somewhat difficult. The address for the collection was from the Hertz office in Gothenburg city center, however, nowhere on the paperwork was the name Hertz mentioned. The specific address holds a number of companies "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by AHMAD - 03 September 2018
" Good "
" The car I received was dirty before pickup "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GOTHENBURG, SE - Reviewed by MICHAEL - 30 August 2018
" Fine no problems. "
" It wasn't Thrifty it was Hertz although our voucher said Thrifty "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by MICHAEL - 26 August 2018
" Great experience wouldn't hesitate to recommend! "
" Altogether a great experience from start to finish. The staff were polite, friendly and helpful and having a car with a built in easy to use GPS was invaluable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARK - 21 August 2018
" Great service from start to finish. Great car. Very pleased! "
" Great service from start to finish. Great car. Very pleased! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JOANNE - 20 August 2018
" We were lucky to be second in the queue. Otherwise, we might have been waiting for hours "
" Great car, much better than my husband's (who was with Budget/Avis) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by JONATHAN - 13 August 2018
" Seamless and i felt confident with the service "
" was very efficient and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by PAMELA - 13 August 2018
" Brilliant "
" Great service always. Efficient. Always seem to get upgraded. Great cars, a real treat. Kids look forward to seeing the technology on each car as always superior to our old car at home. Always efficient returning car and final, zero, Invoice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GOTHENBURG, SE - Reviewed by DAVID - 01 August 2018
" The price is excellent and the service fine given this. Glad to be assigned to an established rental operator given previous experiences with others. "
" Firstly it was not Thrifty but Hertz. The counter was hard to find, not in the terminal as stated on the voucher, but in the Hertz office in the separate car rental facility with no more than a small a Thrifty logo in the corner of the window is indicate this was the right place. The office was chronically understaffed, hence a long wait to be served. The car had a large dent, not a problem but hard to rate th condition of vehicle higher given this. Otherwise everything was very good. No problems returning and receipt confirms no unexpected charges. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
STOCKHOLM, SE - Reviewed by RICHARD - 12 July 2018
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
STOCKHOLM, SE - Reviewed by NICHOLAS - 02 July 2018
" See comments above "
" The only problem is that it is not made clear anywhere (except at the Hertz Counter at the remote Car Rental Centre) that Thrifty rentals are actually handled by HERTZ! I spent over 30 minutes wandering round the airport terminsl ams bus stops trying to find some reference to Thrifty - eventually I asked at Airport Information desk who immediately pointed me to bus to Hertz/Car rental centre and commented 'it's a very common question!' Perhaps you should make it clear when booking that you have to go to Hertz to collect the car. To he fair, even the Thrifty Sweden website does not mention that! Otherwise, a very efficient service and great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by JULIE - 28 June 2018
" Car was better than expected. Collection and drop off quick and easy. Would certainly use again "
" Great service. Friendly and efficient. Will certainly use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by STUART - 22 June 2018
" Efficient and as stress free as these things can be "
" This is the 2nd time I've used Thrifty recently and I have been impressed with their pricing and service and would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MICHAEL - 21 June 2018
" Seemed easy enough! "
" There is no Thrifty in Stockholm airport - it is fulfilled by Hertz, and the signage could be better. Some charges e.g. refuelling cost, are not detailed in the T&Cs, and are disproportionately expensive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STOCKHOLM, SE - Reviewed by MARK - 21 June 2018
" Very easy process,5 minutes to pick up & 2 minutes to drop of. Added bonus of a free upgrade of vehicle. No hidden costs. Highly recommend. "
" Appreciated the free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10