Auto Europe
- North America
- Central America
THRIFTY UNITED STATES CUSTOMER REVIEWS
- 7.5
- 7
- 8.1
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY UNITED STATES Car Rental Reviews
Average Rating for Thrifty :
MIAMI, US - Reviewed by SARAH - 17 September 2025
" Will never use Thrifty again. We understand Dollar is the same company, but Thrifty are at an all time low with customer service. "
" Would never use this company again. The experience was awful. Having used usa car hire for over 10 years we have never experienced anything like this. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by LYNDSY - 13 September 2025
" Easy to use, communication excellent and very fair pricing compared with others. Thank you "
" The queues to collect the car were excessive with only two people serving Dollar and Thrifty - it took more than an hour to be served. However counter staff were friendly and efficient when you reached them. Car easy to find. Drop off was very easy. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by KEN - 11 September 2025
" Easy booking in process, received the exact vehicle chosen, pleasant experience. "
" Pleasant experience, received the exact vehicle that I booked. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by SIMON - 10 September 2025
" Auto europe -Great choice of cars and destinations. You search for the best deals and if you find a better one I can change at no fee. Works great for me. "
" Miami Airport no dedicated access point, shared with Avis. With only 3 in front of me it took an hour to get to the desk representative. No apology for the wait, customer service skills not apparent. I was told I didn't have the right insurance and need to buy additional insurance, although I thought I had bought from you a full insured car. Insisting no insurance no car. Then as no cars available on her screen so we were sent downstairs to garage. One person available with no cars and complaining he had been alone all day and had no stock. Two in front of me in the queue suddenly turned to 10 with 7 behind me, all wanting a car and no cars available. An altercation then occurred and the agent barricaded himself into the office awaiting intervention from a superior. Approx an hour later a SUV was found for us and we could move off. You will note though from the condition above this was not their most prestigious vehicle, but we didn't want to wait any longer having flown for 9 1/2 hours before. I have to say I am a frequent user of you platform and think it's great Thrifty on this occasion did not represent you well. This is the worst experience I have ever had when renting a car "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PHOENIX, US - Reviewed by CEARTH BERNARD HUNT - 09 September 2025
" I would never use anyone else that Auto Europe "
" Love the car. Agent at Phoenix airport was more interested in Texting his granny half way through our booking out prosses. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by MARTIN - 09 September 2025
" I am a repeated customer and they always give reasonable deals although noticed becoming a little less competitive "
" The counter agent was passive aggressive to not acknowledging our voucher details. Created quite an issue and delay, and also he had failed to record my email address correctly so I have not received any details concerned I will not get the toll charges to me . "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 08 September 2025
" Provided a good range of value quotes. "
" They gave me the wrong car at pick up, and the huge volume of cars being rented meant there wasn't much of a personal service. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by NICHOLAS - 02 September 2025
" It was a long wait in a long que, 1hr wait with only 2 people working, terrible service. I didn't get the car I wanted, also my driving license was held at the desk by mistake when they photo copied it, meaning I had to go back inside to collect! when I returned the car I had a charge of 150$ for cleaning of the car, which is deeply annoying, the car was fine. "
" It was a long wait in a long que, 1hr wait with only 2 people working, terrible service. I didn't get the car I wanted, also my driving license was held at the desk by mistake when they photo copied it, meaning I had to go back inside to collect! when I returned the car I had a charge of 150$ for cleaning of the car, which is deeply annoying, the car was fine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by FRANCIS - 02 September 2025
" I had reservations with this booking but I should not have been. Everything went very smoothly and the vehicle and cover was as expected and great value Would definitely use again "
" Customer service was really good. There was a slight delay on recieving hire car but was well ahead of predicted wait time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 29 August 2025
" Very easy and stress free transaction. "
" Very efficient and reliable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAKE - 28 August 2025
" Easy to book, clearly available details. Good pricing "
" The car was labelled as a mid size SUV. What we actually got was a compact SUV "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ASHLEY - 28 August 2025
" Nothing major to report. All was fine. "
" Left an item in the car on the windscreen. Returned 45 minutes later and it was not there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDREW - 28 August 2025
" Auto Europe was fine all the paperwork etc was fine the issue was the lack of an 8 seater car. "
" booked an 8 seater, on getting to desk was told they did not have any 8 seaters and would I prefer a 7 seater SUV or a 12 seater minibus. as i needed 8 seats i said i would take the minibus was about to have that checked and they found an 8 seater, we were told location and went and loaded luggage and our 4 guests, 3 more were join in a week, got to villa and the next morning found the 8th seat was a base and seatbelt but no chair. so in effect a 7 seater. called them and thy had none to swap, luckily our 3 other members joining later had a car booked but wanted to save on parking at the parks, this was then back to the 2 cars as originally planned, if a fully working 8 seater is scarce then maybe they should have more in stock. did not ruin the trip but made it cost more as the 8 seater was more to book and additional car parking for 2 weeks at the parks was another £390 as well. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ALISTAIR - 25 August 2025
" I don't believe auto Europe could have done much more as agents but I do not think thrifty is a good firm to partner with. "
" Ended with a five year old 15 seater which was not very clean and seats were stained.I was told by the representative that the vehicle was brand new. I was told there wasn't any cars like I requested. This was extremely difficult to get in and out of and none of the seats appeared to fold. I ended up having to hoist cases into the back. My children had to struggle with me. I am disabled. There was no tat nav which I asked for. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEPHEN - 21 August 2025
" Auto Europe were happy to take my initial rental money but have no interest on why Thrifty have charged me extra. "
" They have charged me £150 with no explanation & Auto Europe have totally washed their hands of this issue "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by MARK - 19 August 2025
" Car was too small for my needs but price as reasonable "
" Not enough staff at pick up desk Waiting too long "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PHILIP - 18 August 2025
" Although I was aware I could be supplied with a similar car, the replacement was not suitable for my needs during the rental period. "
" Chose veh. advertised to carry 5 cases...supplied car that had small boot ..2 cases at most. On drop off veh was whipped away before I had finished unloading, leaving a package in the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by MARK - 18 August 2025
" Had a great experience "
" Had a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SHARON - 18 August 2025
" The AutoEurope side of things was fine, it was Thrifty terminal staff that let the process down. "
" The Thrifty staff at the collections desk were terrible, I thought I had all the insurance I needed but felt pressured into taking more. Then he added on a fuel voucher, then he was talling me about the toll pass, but decided we did not need this as not travelling far, he told me all the toll booths had staff & I could pay cash if we needed to use them . We had tolls on the way from the airport to where we were staying, we paid cash but on the final toll there was no staff so had no choice but to drive through, so I have no idea how this will manifest. He then gave us the the car lot number where we could find the car & directions on how to find it, we went over to the collection garage looking for the car, it was very hot and we were very tired from a long day travelling, we could not find the lot number - so went to the Thrifty desk in the garage - the guy from the terminal had assigned us a car in Terminal C we were in Terminal A - we'd never have found it! Overal NOT impressed with Thrifty and would think twice about using them in the future. I thought the rpice I paid AutoEurope was a good price but with the add-ons that Thrifty made me feel I needed it was such a good deal. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RONALD - 17 August 2025
" Very good service all round "
" Very pleased with Thrifty's service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by JONATHAN - 16 August 2025
" Very satisfied with the service. "
" Friendly and efficient staff. Everything went well. A good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROLAND - 15 August 2025
" All good and easy "
" All good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INDIANAPOLIS, US - Reviewed by LESLIE - 09 August 2025
" Very satisfied "
" Uneventful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by GEORGE - 07 August 2025
" We use auto Europe several times a year "
" Hassle free pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JENNIFER - 06 August 2025
" Again only issue was extra insurance that was put on that I had to pay for "
" Car was fine drop off was perfect very easy and convenient. Was told I needed extra car insurance I declined but counter staff had already put it on. I didn't need it really as it was only additional cover for a flat tyre. This was my only issue that I had with thrift other than that everything was great "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by HOWARD - 05 August 2025
" Very good service "
" Everything worked really well and much more efficient than a previous rental with a different company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHRISTOPHER - 30 July 2025
" As there is no way to get money back from Autoeurope in the event of a late flight / missed car hire I think I may now consider booking direct with the car hire company. "
" Thrifty closes too early for an airport. My flight arrived late due to a storm in New York, other car rentals were open but Thrifty was not. Had to get a taxi as could not pick up car. Would not use Thrifty again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CHICAGO, US - Reviewed by RICHARD - 30 July 2025
" The Auto Europe experience was fine. However, you were let down by Thrifty. "
" Agent added numerous extras when collecting the car without discussion. This almost doubled the rental price. I feel conned and as a consequence will rent elsewhere in future. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GORDON - 28 July 2025
" Our first time with Auto Europe and good to see you appear to be a UK company. We will be going again in Sept/Oct so we'll see what you can offer then. "
" We go to the USA 3 times per year and hire a car each visit. Every time we've used Thrifty or Dollar we have had to wait in line from 15 minutes to a hour to talk to counter staff and then we've had to wait up to 3 hours before our car is available. They are always less expensive than other rental companies, but it really puts us off them. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by PETER - 22 July 2025
" I would definitely recommend 'autoeurope' for anyone looking at hiring a car on their next holiday/visit abroad. "
" Very pleasant hassle free car hire. The Thrifty desk was closed but a sign directed me to another location close by. Everything went smoothly from the paperwork to the collection of the car. Dropping it off was equally stress free, pulling up, emptied the car and headed for my flight. Everything was sorted for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by THEANPOH - 21 July 2025
" The computer system is easy to use but sometimes not very clear what are required. "
" A very long wait at the counter to register and pick up the papers. We waited over 45 minutes even though we filled all the details on line. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PHILLIP - 21 July 2025
" I will always use Auto Europe for my rental cars - great service "
" The vehicle had spiders inside and a fair amount of minor bodywork damage "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by PETER - 21 July 2025
" All very positive, will use again. "
" Very smooth and easy collection and drop off process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by HAROLD - 20 July 2025
" I've said my piece. Long, long wait for the wrong vehicle. But the SUV I got was fine and at a very reasonable price. So, in spite of initial disappointment, I'll be back "
" This is a Hertz owned company. When I walked into the rental hall almost every company had one or two customers waiting. Hertz itself is on a different floor. Budget had perhaps 50 people waiting for help from 3 staff members. It took almost 45 minutes for my turn. Of course the car I ordered was not available, nor was there a replacement in the same class. The SUV I was given was fine, but still . . . "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by STUART - 20 July 2025
" Auto Europe is an easy site to understand as car hire can be a bit of a minefield. Used them many times now "
" A short queue on our arrival which was dealt with very quickly. Our experience was the same and were on our way. No problems with the car and great to see the island. Drop off was even easier . Drive in and walk away "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 15 July 2025
" NA "
" Waited 1 hour 30 minutes to be seen at the desk. Felt that this part of the process could have been much quicker. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by HANNAH - 13 July 2025
" Got the best deal we could find with AutoEurope and Thrifty were great. Would definitely use again. "
" Easy pick up with no hard sell and we didn't wait long in the queue at MCO. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 07 July 2025
" AutoEurope are always excellent, I only use them for US bookings. "
" Good service, car mileage was a little more than expected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by PAUL - 07 July 2025
" Good comfortable car "
" Quick and efficient check in and out, counter was not busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by STEPHEN - 07 July 2025
" All ok "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PETER - 05 July 2025
" Nothing to add "
" Excellent save for the fact that I was very unimpressed with the general attitude of the lady who booked us in "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PHILIP - 04 July 2025
" The Auto Europe experience was good for me, no real issues to report apart from a quite 'high handed' lady I dealt with by telephone when raising e a couple of what I felt to be legitimate queries regarding the hire process. "
" Had an issue with Thrifty adding charges for additional services (some of which I already had cover for) via what I consider to be 'sneaky' methods. I was unaware of until I noticed an additional $294 on my receipt, fortunately before I left the compound. I questioned this and they tore up the receipt and issued me a new one. I had no further use of their services until I returned the vehicle, which went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
RENO, US - Reviewed by ARTHUR - 03 July 2025
" Price dropped 3 times between booking and rental, Auto Europe were quick to refund the difference each time after I claimed it. A great way to do business, speaking as a customer. "
" Simple, quick and easy pickup and dropoff. Cars were going fast so had a free upgrade to my preferred car for a road trip, the Chevy Malibu. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 03 July 2025
" Car had a couple of chips in the paint work. The card didn't run smoothly under 30mph. Seat was comfortable. I didn't pay for GPS but a map on the display would have been good. "
" Lady on the counter service was off hand. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by MIKE - 02 July 2025
" Booking was straightforward; all paperwork in order when presented. I will certainly include them in my pricing, next time! "
" Sales lady in Denver offhand; was more interested in her commission than our hiring. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by DAVID - 01 July 2025
" All went smoothly. "
" Straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by SIMON - 30 June 2025
" Terrible US counter staff "
" Counter staff were not at the thrifty counter so we were directed to the dollar counter. After nearly an hour we got to the desk, and the staff were without a doubt the worst I have encountered in all the years I have booked a rental car in the US. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LAUREN - 30 June 2025
" Please see above. If hire rental companies held their suppliers more to account maybe service levels would improve! "
" 1 Counter staff lied to us in Terminal C at MCO. Said they closed at 10 - wouldn't let us join the line at 9:35 - had to get the plane train to terminals A &B. They were only due to close at 11pm according to the other terminal staff. 2 insufficient staff at A so ended up at B and still faced a lengthy queue time 3 car had not been properly checked- no water in windscreen washer and oil change advised by time we arrived at Villa! 4 The above reflects badly on Auto Europe - for context we hire vehicles at MCO at least 3 times a year plus hire in upstate NY. Usually use GoRental. Appreciate that certain matters ie staffing are outside of your control but with the no of cars you hire out using them you must have some sway. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CHICAGO, US - Reviewed by KELLY - 23 June 2025
" The total amount I had to pay for my rental is SHOCKING. "
" Having initially paid £1,543.84 to AutoEurope and then an additional charge of £962.94 by Thrifty. What a complete RIP OFF. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JOSEPH - 22 June 2025
" I have used auto Europe many times and will do so in the future.always competitively priced and website is very user friendly. "
" Full marks to thrifty.staff were great,no pressure to upgrade.would use again without hesitation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 18 June 2025
" Can't complain all ok "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LEE - 16 June 2025
" AutoEurope were great. Thrifty are a dishonest company who I will never deal with again- I would much rather pay slightly more and avoid the hour- long wait st the counter and the hard-sell and attempt to steal my money by adding insurance which I already repeatedly declined. "
" Had to wait over an hour in line at the Thrifty desk - there was only one representative present. I clearly declined all additional insurances, but the Thrifty staff member included over $200 additional insurances to my credit card, despite me making it very clear I did not want this. It was only when I asked to check the total amount due that I noticed this additional charge and insisted it be removed. After this, the staff member's attitude changed completely - from being pleasant and friendly, to being rude and hurried. Indeed, she actually calls the next group to the desk before we had even concluded our business. I will never rent from Thrifty again - they deliberately included additional costs which I specifically declined - they are a dishonest company. This is the only reason they do not allow customers to go straight to the garage and select a car - because they want to up sell and steal from customers at the desk, generally after customers have just come from a long flight and are tired and seen as easy targets. I must stress, the service I received from AutoEurope was excellent - it is Thrifty who I have a major issue with. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BETHANY - 14 June 2025
" Simple to book and choose options. voucher accepted at the counter and no issues with auto Europe "
" The car was ok and in good condition. The car was a Buick and felt a bit cheap. The car was not compatible with android phones. The staff were very slow on collection and there were only 2 desks for thrifty. The staff were also trying hard to upsell, which is something we don't like after having issues with incorrect charges previously. The counter selling tactics when people are tired and flustered are very off putting. We contacted the customer services to report a cell phone left in the car and they weren't very helpful. We were satisfied with the drop off and have no real complaints. Just a bit average for car hire, which is annoying when prices seem to have gone up so much for rental in the US recently. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by JANE - 13 June 2025
" Read question 3 "
" No choice of car. Could not refil as could not find a gas station, and then we were in the airport. Was chaged about $12 a gallon. Totally unacceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PARVEEN - 13 June 2025
" Previous experiences very good, last experience disappointed. I have a visa for US and travel 4 times / 6weeks each and have annual hire SLI insurance, however friends I recommend are reporting cars refused unless insurance taken out at the counter, I have reservations for September Argus car rental due to these reports. "
" The car I paid for was Elantra or equivalent, the I was given was a very small Kia Soul. Very disappointed! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by ARTHUR - 07 June 2025
" In general Auto Europe were efficient and the communications were clear, however other than the original booking I had no reason to contact them so have no further feedback, "
" No staff at Thrifty desk. Only 2 staff members on Dollar desk resulting in approx an hour delay in collecting car. The car was in poor condition inside and out and within 24 hours collection broke down and needed to be replaced. Thrifty was not prepared to deliver replacement car to holiday address and said I would have to drive the car back to airport even though the guy from AAA said he could not guarantee the vehicle wold make the journey without breaking down again, "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TAMPA, US - Reviewed by JAMES - 05 June 2025
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CLIVE - 04 June 2025
" Hired car for a month. Very competitive price. Pick up & drop off was seemless. Car almost new & spotlessly clean on pick up "
" Excellent counter staff helpful & attentive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN DIEGO, US - Reviewed by TRACY - 04 June 2025
" I always receive a good price and selection of vehicles from AutoEurope and they've never let me down. My experience with Thrifty does not affect my view of AutoEurope. "
" The counter staff member was a bit unprofessional. The car seats were stained and the volume knob on the radio/audio was missing and had sharp edges! Also, when I returned the car there was only one staff member checking the vehicles. There was about seven vehicles waiting to return! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by STUART - 01 June 2025
" excellent service from Auto Europe as usual. Great price which we managed to change to cheaper price a couple of times. "
" Agent at Thrifty desk tried the usual scare tactics to sell extras, didn't work with me. Car was quite high mileage but in decent condition and very comfortable "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RYAN - 01 June 2025
" The auto Europe voucher was not needed by thrifty, and staff looked confused when I presented it "
" Didn't get the car I had pre ordered. Staff were not very friendly "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ERIC - 30 May 2025
" Great service and price will book again with autoeurope "
" Great service would hire again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RONALD - 30 May 2025
" No problem with auto europe "
" Good car. When i returned the car to the airport, there was no one there to receive the keys and inspect the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MICHAEL - 25 May 2025
" I've been using Autoeurope for many years and find them to be competitive and with excellent customer service. "
" The car I reserved was not available. Received an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by PAUL - 25 May 2025
" The T&C were written in UK English using insurance terms that a UK person will understand, third part, full comp etc. The price was good in comparison with other similar deals from the same location. "
" Almost new car, great to drive, return quick easy. On collection I asked for two x one day second driver insurance, the first and last days of our rental. I had checked with Autoeurope in the UK before we flew that we could have 2 x single day second person insured. Counter staff at pick up point blank refused on offering single day insurance for second driver only offering for whole rental period about $300 dollar rather than 2 x $15. I was very disappointed as all the other parts of the rental were great. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDY - 25 May 2025
" All good, nice and easy to rebook if a better price came up "
" Pushy sales person which we could have done without after delays "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GARY - 25 May 2025
" Very quick pick up with no hard sell "
" AutoEuropa and Thrifty were absolutely great, well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by SAAD - 24 May 2025
" Please help if you can do I get my deposit back "
" Thrifty charged me two deposits initially $500 on a debit card then they said I should provide a credit card on which they charged another $200 and promised they will refund the $500 which they never did. I spent hours with their useless customer services. They can'T locate the deposit. My bank is disputing but they are not responding. Daylight robbery. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by RICHARD - 23 May 2025
" As always, great service from yourselves with friendly helpful staff. Will be rebooking again for next year "
" The car was very dirty both inside and out with some rubbish left in the side pockets in the door and some sticky residue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BALTIMORE, US - Reviewed by MICHAEL - 23 May 2025
" See comment above "
" Usual high standard, fuss free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by MARK - 22 May 2025
" Have been very impressed with Auto Europe and would be happy to recommend "
" Experience at Honolulu Airport was excellent. Car clean. Good service. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 22 May 2025
" Cant say enough how happy with the experience. Great price and everything worked out so smooth. Perfect "
" Super smooth experience with Thrifty. I arrived at the desk they only asked for my name and drivers licence. Employee passed the car keys and told me which bay to find the car. Car was exactly as expected, tidy and fully fueled. Upon return I pulled into the return area, employee scanned the car barcode told me where to park and said to leave the keys on the seat and I was done. Perfect, so easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ADRIAN - 20 May 2025
" Pleasant experience "
" Car was almost new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LANCE - 19 May 2025
" When hiring a vehicle in LAX, customers are told it is an 'on site pick up'. No it's not, you have to catch a courtesy shuttle bus to the hire location/s. This information should be provided to customers along with the 'instructions' as to where to catch the bus outside each terminal. "
" Counter staff should not try to 'up-sell' those customers with an already fully pre-paid hire arrangement unless the customer asks. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LIHUE, US - Reviewed by MARK - 16 May 2025
" The Auto Europe experience was great. The price was very competitive. Thrifty were easy to deal with. Just wish the car had been cleaner. We spoke to another renter. Their car was even dirtier than ours! "
" Car was not clean. Seats were stained and bodywork especially lower down and around wheels was dirty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DENVER, US - Reviewed by MASSIMO - 14 May 2025
" Great value for money. This is not my first time booking with them, and definitely going back again. Thank you. "
" The service was great. The only issue I had was that I had to claim back the fuel charges, as the staff missed the fact that I was given a free tank of gas at the time of collection. Nevertheless, the refund procedure was smooth and quick. I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ALEXANDER - 13 May 2025
" All good with one exception. I was unable to give my details to Thrifty in advance as I was booked via a 3rd party. Perhaps a work around may make the pickup smoother. "
" Directions at JFK airport were not clear. We had to ask for directions as the signage was incorrect due work going on at the airport. Apart from that all went well. I'm waiting to se what the charge for tolls. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by ELIZABETH - 13 May 2025
" . "
" Did not get the car we booked Had problems with car tyres Car was not good to drive. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 3
SANTA ANA, US - Reviewed by JOHN - 11 May 2025
" as above. "
" Great Experience with Thrifty at Santa Ana Airport I was initially concerned after booking a 7-seater at Santa Ana Airport due to some negative reviews I came across. However, our experience turned out to be very smooth. We had just arrived from the UK for our daughter's university graduation, and while finding the Thrifty desk wasn't immediately obvious (it's located within the Dollar rental office), the staff were very helpful and made the process easy. After a short wait, our vehicle was ready and we were directed to the correct bay. We were pleased with the 7-seater provided--it fit our family of five and all our luggage comfortably. While the interior could've used a bit more cleaning, the car overall was in good condition. My only slight confusion came a few days in when I needed to refuel. Coming from the UK, I wasn't entirely sure which type of gas/petrol the vehicle required. I couldn't find confirmation on the fuel cap, in the manual, or anywhere else in the car. Since it clearly wasn't a diesel, I filled the tank with 87 Regular and hoped for the best--which worked out fine. In hindsight, I should have asked the Thrifty staff before leaving, but it would be helpful if this information was provided upfront. Drop-off was just as smooth, and despite that small hiccup, we would definitely consider using Thrifty again at Santa Ana Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by JULIAN - 10 May 2025
" On the whole auto Europe is fine but this has dampened my experience with them for pushing such an awful company. "
" Queue at the car collection was huge with only 3/4 people on the counter. The member of staff who served us was great however. The real issue was when we returned the car. Initially, everything was fine. However, 2 days later we still hadn't received the deposit back and saw that Thrifty were trying to take the same amount of money again. OVER £500. Trying to get someone on the phone at thrifty was pretty much impossible. I had to argue with the reservations team to put me through to a real person rather than filling in a form where a reply takes 3-5 days... When I eventually spoke to someone they admitted the accidental charge but informed us we wouldn't be getting the money back for FIVE DAYS. This is completely unacceptable and ruined the end of our trip as we still had a couple of days remaining and hadn't budgeted losing £500. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MARK - 09 May 2025
" Easy to book and can change hire companies if price reduces which is excellent and helpful "
" Got to the counter at 9am and was only person there. Young lady was very polite, offered there usual extra stuff but declined all except pre paid fuel... Which she excepted without any hard sell. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by NEIL - 08 May 2025
" Auto Europe intro'd me to a shocking Thrifty experience - you guys have to take some blame. "
" Shocking. Queued for over an hour at the desk. There were far too few counter staff for all the bookings they had at that time. The actual car pick up was chaos. It took another 30 minutes to be given the right car and actually exit the car park. Even the staff admitted that they were totally overwhelmed. The fuel tank was only 3/4 full. Stupidly I forgot to check in the general craziness. before handing the car back I refuelled to a full tank (at the airport). Now looking at the final bill Thrifty have charged for a fuel top up. So the summary is - incompetent, timewasting and deceitful. A truly dreadful experience. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by HEATHER - 08 May 2025
" They were efficient & not too pushy selling extras. Troublefree hire car service "
" Efficient service. Good courtesy bus to terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PATRICIA - 07 May 2025
" Auto Europe offered a reasonable price for the rental but unfortunately Thrifty have tarnished the experience. "
" I was charged for a premium roadside service which I did not request and was not advised of and in addition have been charged a further 50 US dollars without explanation. I am currently waiting on an explanation from them. I contacted Thrifty immediately on holiday but they failed to address the issue. I had to seek out someone at the airport when returning the car as no one was about to check us back in. I've used Thrifty before but won't again after this experience. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEVEN - 06 May 2025
" Auto Europe easy to use "
" Got back and now have a £200 bill no idea what for "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by COLIN - 06 May 2025
" Car could have been cleaner inside. "
" The counter staff tried to sell additional cover - said we didn't have cover in the event of a puncture. I thought we had the fullest cover available from Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by NIGEL - 06 May 2025
" Very satisfactory "
" Signage at pick up point very poor "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SARAH - 01 May 2025
" Easy to book through auto Europe "
" Rude male staff on collection. Sold me extra products but didn't tell me about it till I checked my receipt! He was happy to charge me 452dollars instead of the deposit of 200 and 52 for fuel tank. I went straight back and complained he wasn't happy or interested. Haven't received a final bill they've just taken money out of my bank "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by WILLIAM - 30 April 2025
" Lack of interest by staff in checking status of car when collecting left me concerned. I took a video of damage. Checking in at end was horrible, aggressively-handled and rushed. "
" The drop off was aggressive, badly handled and made me feel pushed and not appreciated as a customer "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by SIMON - 25 April 2025
" See above "
" Good car , good pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by MIGUEL - 25 April 2025
" Autotrade was ok, but given the experience with Thrifty I would think about recommending you, reason for a 5. "
" Several issuesÑ 1. The person at the counter tried hard to upsell me to a Mercedes SUV 2. Car was not what I expected, actually seemed a lower one compared to what I rented and expecting 3. Road signs to find delivery office in JFK were wrong due to recent changes and noone explained to me that I had to follow signs to Hertz. 4. Finally and most important, I have been double charged for the rent hire. I had prepaid it, but to my surprise, Thrifty charged my credit card again for it, which I have just rebated with AMEX. So in summary, very bad. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by SIMON - 23 April 2025
" At present my score is 6. If Auto-Europe take these concerns seriously and action an expectable response and support then my feedback will of course be much higher. "
" My two considerable issues: 1) At no point did the agent who completed the rental at the counter with me offer me extra's but I have been charged extras. 2) The car had a mechanical issue from the outset. The car made a very worrying news during low speed acceleration. This made it very difficult, challenging and an issue when joining a freeway or highway. I believe this to have been a serious concern for my safety. 3) Thrifty emailed be about 48hrs after the commencement of the rental to ask how it was going. I replied with my content about the vehicle. They emailed back saying they were unable to help. Not acceptable. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MIAMI, US - Reviewed by JAMES - 22 April 2025
" good "
" Car was extremely damaged. Scratched and dented in every panel "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by MOHAMMAD FEZHAN - 21 April 2025
" I would use autoeurope again if or their competitive prices and ease of use for the website "
" Anna at thrifty was very helpful. She assisted us with speed and was happy to answer any questions. The process was seamless and I would definitely use them again. I had also booked with another provider during the trip (Avis who gave me a horrible experience with workers who were very incompetent) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NICK - 20 April 2025
" AutoEurope top notch, as usual. "
" It all worked fine. We had a new vehicle and a choice of about 20 vehicles on the lot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 16 April 2025
" The price is always competitive and the included insurance deals are a must when renting in places like the ISA "
" My car was new, which was lovely and was possibly a class above that which I had booked. This is a pleasant change from booking what you assume is a certain car only ro.find they don't even have them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JANET - 14 April 2025
" From the service we received at the desk to the man that met us on our return the service was excellent. The car was brand new and perfect for our trip. "
" Other than a long queue at the airport for collecting the car everything went well. The car was new and perfect for what we wanted and Thrifty was excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JUDITH - 14 April 2025
" We have been using it for years and always had a good experience "
" There was no one at the Thrifty counter when we got there so we had to go to another rental company counter. The guy there was shockingly unhelpful. He didn't even once look at us. He asked for the documentation etc, only staring at his screen. We had to ask for the extras. We had to ask where the car was. He didn't even tell us which car we were getting. Just gave us the keys, the papers and he was already leaving when I got him just outside the counter to ask him for the direction of the car park... A truly appalling service. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DENVER, US - Reviewed by MICHAEL P - 14 April 2025
" Very happy with car hire. Denver airport signage to pick up point could be better. "
" Very happy with the service. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by GARY - 12 April 2025
" To many add ones.......not upfront about total costs "
" Ok.....no complaints, nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JONATHAN - 12 April 2025
" Reasonable price, good quality car and service, good value for money. "
" The person at the check-in desk was professional and friendly. I especially appreciated the fact that he did not aggressively try to upsell me, which always puts me off using that company again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by GEORGE - 10 April 2025
" Very straightforward no issues would certainly use again "
" Very straightforward customer service was great very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STUART - 09 April 2025
" Look a good car but not I pressed with tech faults coming up on the dashboard. And o end ofrentlypaperwotk sent to me "
" Car brought up faults on 2nd day, no end of rental document sent to me. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by ANKUR - 08 April 2025
" Booking online was easy. But, the car I booked online, was not the car I received at the pickup. I felt it was a downgrade. "
" The car I booked and the car I received were totally different. If the booked car is unavailable, then an upgrade should be provided... certainly not a downgrade. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 07 April 2025
" Experience with Auto Europe good as always (we have used them on multiple occasions)but having to dispute a late charge from Thrifty is unacceptable and worsens the overall experience. "
" First car had no fuel changed car ok. Received credit card charge for £174.54 after hire completed, no idea as to what this is. Will now have to dispute ! Very annoying & unacceptable. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by EDWARD - 07 April 2025
" Very easy to deal with "
" The counter staff were very unfriendly borderline rude , all the add ons and taxes would of been better being added to original quote "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by EILEEN - 05 April 2025
" Easy to book and great prices "
" Great quick and friendly check in. Lovely car and leaving the car when we handed it back was very fast. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JEREMY - 30 March 2025
" I didn't get to Orlando due to flight being overbooked following Heathrow disruption the previous Friday. Forfeited the £104 paid "
" Did not hire a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FORT LAUDERDALE, US - Reviewed by JOHN - 29 March 2025
" Excellent service from Auto Europe and excellent value. "
" Very long wait to uplift vehicle. Very old vehicle provided with filthy seats, scratches on the bodywork and scratches on the passenger window. By contrast the drop off was superb....very friendly and highly efficient. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by ALICE - 28 March 2025
" The car was really great and so were the staff. It's just a shame there was dirt in the car. "
" The car was dirty inside although new. There was a nail in the driver door and marks all over the windows that I had to clean myself. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by JOHN - 28 March 2025
" On arrival at Houston the queue to collect the car took 50 minutes. Other people were very irate and there was only one person serving at the counter. It was a terrible service. However the car was good. "
" On arrival at Houston the queue to collect the car took 50 minutes. Other people were very irate and there was only one person serving at the counter. It was a terrible service. However the car was good. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CHRISTOPHER - 28 March 2025
" Awful, ripped off and taken advantage of "
" Ripped off by the agent adding premium service despite me saying 3 times that I did not want any extra cover "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MAUI, US - Reviewed by CHARLES - 24 March 2025
" all goodno problems "
" all good quick easy pick and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by GOKUL - 24 March 2025
" Overall ok "
" No issues, except I had two booking, one for a day, followed by a booking for similar vehicle for 4 days. I had to come back and change vehicle, they could have done it in same visit. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SHREVEPORT, US - Reviewed by RODNEY - 21 March 2025
" Easy experience to book and collection was all arranged and very polite at airport not at all like reviews left on site "
" Dropped car off late as I thought we booked till 1530. Was 1000 when checked. Charged for a whole day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by RICHARD - 16 March 2025
" All good. Rates in USA too high compared to the rest of the world. "
" Counter staff were lovely, complete opposite of a lot of reviews. No problems at either end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by OWEN - 09 March 2025
" Easy No hidden charges "
" Easy no hidden charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by CANDLER SHEFFIELD - 06 March 2025
" AE seems fine and makes it possible to rent a car at not insane rate that includes SLI, since NZ auto insurance does not cover rentals. "
" Had to wait for an hour in line to reach the counter, and then was told it would be another 90 mins for the car even though I was on time. Ended up paying an add'l USD83 for upgrade to obtain car on the spot. Not impressed. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY - 02 March 2025
" Booking with AutoEurope excellent. 1st time counter check in this bad. Always double check everything even if it means other people get delayed. "
" Requested at counter to return with full tank. Acknowledged by counter staff but ended up paying for tank of fuel. My fault for not checking. Will need to check more thoroughly on next trip. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANDREW KEITH - 02 March 2025
" The return process was very easy . "
" Pick up was marred by them adding on the extra cover when I said I didn't want it . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by VALERIE - 23 February 2025
" The counter staff were very polite as we were late checking in. We had a few questions which were answered. "
" The ease of booking with Auto Europe is always fantastic value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 18 February 2025
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RANDOLPH - 13 February 2025
" So far no unexpected charges have been made! "
" All very easy - staff helpful "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JENNIFER - 12 February 2025
" Additional insurance cost very disappointing. "
" Only issue l had was l was charged an additional £132.53 for insurance that l was told was not covered by the full insurance l took with Auto Europe. I was of the belief l had not additional charges to make. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ASHLEE - 10 February 2025
" Easy to book from point of first contact on the website. Documents and instructions were easy to follow. "
" Very disappointed with the level of customer service at the Thriffty desk. Very rude and unprofessional. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALAN - 08 February 2025
" Auto Europe were available for advice when needed. "
" Car hire desk was busy. Staff spent time trying to sell extra services. When handing car back paperwork had not been completed correctly at hire desk and this created difficulties. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JOHN - 27 January 2025
" I have used AtuEurope for many many years and been satisfied. I am not at all satisfied with Thrifty at Ft Myers. "
" I returned the car full yet I have been charged $53.79 for concession fee recovery and 4 gallons of fuel, when I filled up the car several minutes before dropping off. Please contact Thrifty for reimbursement. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
HONOLULU, US - Reviewed by DAVID - 25 January 2025
" As above "
" I was very pleased with my rental. The only concern I had was when handing the vehicle back. It was a bit disconcerting not to have the vehicle checked for condition/fuel level etc. It was only when I went to the kiosk to ask the agent to carry out a check that this was done (and the vehicle was found to be satisfactory). Otherwise I was very happy, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MICHAEL - 20 January 2025
" Almost new car, smooth collection and return "
" Easy smooth paperwork and car collection almost new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MOHAMMAD - 12 January 2025
" 10 out 10 for the service. Couldn't be easier than picking up the car. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by PAUL - 09 January 2025
" Easy pickup and drop off when you could find the Rental Car Return Loop as the signs are not that clear from the Interstate 85 "
" The counter staff tried to push the $50 extra a day Jeep Cherokee on to me but as I was not going to be off-roading there would be no point. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by JAYNE - 06 January 2025
" I've used you many times now and always a happy experience "
" Everything was easy at check in and returning the car "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by MARC - 31 December 2024
" . "
" The car had a flat tire and warning lights in the dash "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by ANDREW - 20 December 2024
" Great rental price, excellent customer service shame that can't be said for Thrifty "
" Thrifty share the same queue line as Dollar which meant a very long queue to get to a rental agent "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by BRIAN - 20 December 2024
" Very smooth and straightforward rental. Vehicle supplied was brand new and very economical. Will look at using Auto Europe and Thrifty again in the future. "
" Check in very easy - no queues. Agent quite helpful although did try to upsell additional insurance and Road Toll package, both of which i refused. Rental Voucher showed fuel policy as being "Full to Full" although agent charged for a full tank and instructed me to return the vehicle empty. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PAUL E - 16 December 2024
" Very slow pick up it's no customer details "
" Old vehicle with no basic it's suck as sat nav "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by RICHARD - 15 December 2024
" Great booking experience let down by the car "
" Was told I was getting an upgrade from the jeep compass hired- turned out to be a 60000 mile equinox which had been on a lot of travels "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by STEPHEN - 11 December 2024
" Auto Europe are good, but I will not use Thrifty again. "
" When I arrived they said my electric car came without a charging cable so it was best to change to a Petrol vehicle, which I did and they then charged me more again than I had already paid. They wanted to upgrade me to a higher spec car so they could charge me even more, They were also trying to charge me more for insurance by scare mongering. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN JOSE, US - Reviewed by JOCHEN - 10 December 2024
" I have used Auto Europe for decades and no issues at all "
" The US Staff took the deposit of my credit card twice Overall at San Jose airport they had no experience dealing with customers from Europe Hiring out took at desk an hour and they charged my card twice Complaint. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by DEREK - 09 December 2024
" Price was ok. No problems with auto Europe. "
" Filled out all pre registration on line. Supposed to just pick up contract and keys at reception. Queued for 20mins then agent went through whole process again including taking deposit, again. Car was not full of petrol, smelled inside with badly stained seats. Body was marked, car had done 60000 miles. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 06 December 2024
" All in all very good at a good price. "
" Very happy but as usual the clerk tried to sell us insurance that we didn't need as your insurance covered us for everything. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MARK - 04 December 2024
" see above comment "
" I pre-booked an electric vehicle. They had none and gave me a petrol vehicle instead. Last year i booked a petrol vehicle and they had none, gave me an E vehicle instead. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLIAM - 27 November 2024
" Nice car. No problems "
" Nice car. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BALTIMORE, US - Reviewed by STEVEN - 27 November 2024
" Always good prices at AE "
" Quick service on pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by DANIEL - 26 November 2024
" I requested a small vehicle as was only me, I wanted good fuel economy and I knew parking was an issue where I would be staying, they supplied a Dodge Charger! Huge juicy car.... obviously it drove fine but it made life harder (and much more expensive, managing just 18 MPG! "
" I requested a small vehicle as was only me, I wanted good fuel economy and I knew parking was an issue where I would be staying, they supplied a Dodge Charger! Huge juicy car.... obviously it drove fine but it made life harder (and much more expensive, managing just 18 MPG! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TIMOTHY ERIC - 26 November 2024
" Poor, but on the other hand although it had 33,000 mile on the clock the check engine light only came on for one day, then went off again, so that's a bonus, perhaps. "
" A wait time of 40 minutes due to 4 people in the queue and only one slow member of staff. These were all people with bookings, not walk ups... The car was dirty, stunk of smoke and was pretty beat and scratched up. Usually when I pick up a car I take photographs of everything before I take it, but on this occasion I didn't have a spare day and a spare SD card... "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AUSTIN, US - Reviewed by JANICE - 24 November 2024
" The booking through Auto Europe all went well and efficiently "
" All was good with the vehicle and hire, just rather shocked that, as we didn't return the tank full, Thrifty hit us with an extortionate bill!! Our rental for six days was Gbp196.00, the fuel charge was £103.00, for just over half a tank. I know I signed for it, but I consider that daylight robbery and for that reason would not choose Thrifty again! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RONALD - 24 November 2024
" Would definately look at Auto Erope again for vehicle rental "
" Vehicle was almost new with low milage "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by DONALD - 22 November 2024
" Very good on deals. "
" Took rather a long time to get out of the property,probably too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by SARA - 21 November 2024
" Don't know if your agency made a mistake in the booking as this is the first time I have been asked to pay for a downgrade "
" Had booked a four door premium car, what they gave me was a two door sports car in which I couldn't even get one suitcase in. I was told no other premium cars were available the only option given to me was to downgrade at a cost of $20 per day plus taxes. This was definitely a new one for me "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BARBARA - 21 November 2024
" Please read above. Disasterous pick up experience but everything else was great. "
" First the wait times at the Thrifty counters are ridiculously long up to 2 hours and this is just to collect a pre-booked car. Customers should be split into pre-booked and new sales. At T3 Orlando airport on Tursday November , 2024 at about 8PM. The Thifty counterstaff left his desk and almost assualted a customer who complained about the totally unacceptable wait times. Fight was only avoided as the customer was a young tall male with a baby and the Thifty representative was an older, much smaller male. This was very entertaining for everyone in the general vicinity. This person needs to be fired and Thifty need to sort out the wait times or they will never gain repeat business. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PROVIDENCE, US - Reviewed by FRASER JOHN - 21 November 2024
" Great company to deal with and easy to rent the car from Thrify with the Auto Europe voucher. "
" All went very smoothly and car was ideal for my needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by WILLIAM - 20 November 2024
" As above "
" Nice clean car. Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EL PASO, US - Reviewed by MARTIN - 17 November 2024
" As above - a good overall experience / rapid pick up and drop off "
" Good car hire experience at El Paso airport last week ( Thrifty ) in comparison to an independently organised Enterprise experience in El Paso the previous week. ( not Auto Europe ) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by NIGEL - 10 November 2024
" Overall very good. Problems with lack of integration with Thrifty website (Voucher code not recognised, entering driving license details, etc) but that was more likely a technical fault with the Thrifty website "
" Very, very long queues at the pick up counter. We were all bombarded with emails telling us we could jump the queue by selecting a car from our phones and of course nothing worked. The counter staff apologised and said oh yeah head office have just launched that and it doesn't work. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 08 November 2024
" Auto Europe have been fine. However, I will never have a car from Thrifty again and I will ensure that I relay my experience with their staff to anyone who is going to hire a car in Orlando. The car was fine, but we were on tenterhooks the whole time in case we had a puncture. My negativity of the rental experience lies with the Orlando Thrifty staff! "
" I believed that we had purchased the extra to cover tyres (if punctured) and a tow. However, when collecting the car in Orlando MCO, the staff were extremely unhelpful and tried to obtain an extra $300 plus for the required cover in the event of a puncture/breakdown. I showed them the level of cover that was on my email from you, but he was dismissive and said that it wasn't on his screen - so no cover. He pointed out that it was my fault that I had gone through a third party and I should have booked directly with them. He also said that if one tyre was punctured, we had to pay for a pair, because of inbalance of the axle. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALM SPRINGS, US - Reviewed by BRADLEY - 07 November 2024
" We are always satisfied with Auto Europe. Unfortunately we had a terrible experience with Thrifty car rental in Palm Springs. "
" I have sent a full explanation to autoeurope.co.uk customer service department. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by RICHARD - 06 November 2024
" Not sure how to go about claiming for a refund of these additional charges made by thrifty. "
" Hired online through Auto Europe. Voucher #UK5730092-1 That states that Your rental includes: * Appropriate local sales taxes at the appropriate rate(s) in force. * Concession Fee: Included in rates . In addition to these 2 charges being added to my bill, I have also been charged for PREM RD SVC, which I did not agree to. The only charges should be FPO $71.22 and a child seat $98.00. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 06 November 2024
" Not happy that a company that extracts money out of people is part of your model "
" The lies to us about luggage storage in the car in order to get us to pay for an upgrade, after researching the law it was proven to be a lie "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by DAVID - 03 November 2024
" . "
" Thrifty have not given me or emailed any confirmation that they received the vehicle and that everything is okay and finished. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by ASGHAR - 02 November 2024
" Booked Vehicle was not available and pull me over to pay extra and provide me a lower class "
" Booked Vehicle was not available and pull me over to pay extra and provide me a lower class "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by NIGEL - 01 November 2024
" Good deal compared to other equivalent rental offers. "
" No difficulty with delayed (20 hours) pick-up due to flight cancellation and delays. Counter staff helpful and proficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by COLIN - 31 October 2024
" See above re Eric. "
" The staff were super helpful - Eric helped us enormously. Very different to other car hire firms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by HANNAH - 31 October 2024
" Auto europe itself was ok but the fact that it let me hire a car from such an unreliable service as thrifty has really reduced my trust in the brand. "
" Although I completed the self check in, the website informed me that there was no car available of the type I had requested. I find this unacceptable as I had booked the car months in advance. After a very long wait at the airport in the queue, I was given a car that required maintenance on the third day of my rental. I had to go to Norfolk airport and once again wait in a very long queue with rude counter staff who incorrectly sent me to the parking area. Thankfully the second car I received had no mechanical faults but the inside of the windscreen was dirty like it had been coated with grease or something. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 30 October 2024
" Have used Auto Europe several times. Always highly satisfied with the booking process. Competitive prices. "
" Great service at terminal. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ANTHONY - 30 October 2024
" Practically told I had to take out additional insurance and road side assistance or car would not be released to me. "
" I was very annoyed with the pushy staff practically saying I "had" to take out insurance and roadside cover. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by BRUCE - 29 October 2024
" I rented the car in London for pickup in Miami. Thrifty would not honor the price paid to AutoEurope saying that the price was only an overseas promotion and my US driver's license did not qualify. I was denied a refund and forced to rent a car elsewhere. My home address in Florida was listed on the contract. Either the denial of US residents was not disclosed or in tiny print in the details. The rental should have been denied before payment based on my home address. I am not at all happy with AutoEurope, and would like a review of my requested refund. Thanks. "
" Thrifty was fine but would not honor the contract price and quoted a price over 4 times the amount I paid to AutoEurope. See below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by OLIVIA - 29 October 2024
" Website easy to use "
" We queued for over an hour initially, the queue wasn't moving, the staff wouldn't tell us anything. Eventually after more than an hour they said they had computer problems and to go to the other terminal for our car. We set off with our luggage and two young kids to the other terminal where they then said they didn't have any cars and we shouldn't have been sent there. We asked for a manager who didn't turn up. It was now about 2am UK time after flying all day and our two young children were in floods of tears as they were so exhausted. The staff were rude and unhelpful until one lady took pity on us and managed to find a car that was apparently better than the one we had booked (so the other staff hadn't want to give it to us). We eventually got the car and it absolutely stunk of cigarette smoke and was flashing with an alert that it needed oil added. I messaged Thrifty on instagram who were incredibly unhelpful. We drove around in a smelly car all week (we bought an air freshener but even that couldn't drown out the putrid smell), worrying it would break down. I would rather pay £100s more than ever touch Thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by MANDY - 26 October 2024
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DARREN - 26 October 2024
" Read the above "
" We have been overcharged for our hire and have been trying to contact the hire company but keep getting absolutely nowhere Avoid this company at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
HOUSTON, US - Reviewed by ANDREW - 23 October 2024
" Auto Europe gives me the best deals, especially concerning liability insurance. "
" After checking in at the rental counter without any problems, I walked down to the garage expecting to get in my car and drive off. That did not happen. Instead, there were about a dozen people ahead of me, standing around trying to pick up their car, as well, and getting nowhere. There were three more employees there running around trying to figure out what cars go with which client. They proceeded to "re-check" everybody one more time. It looked like a Chinese fire drill. After an additional THIRTY minute wait, I finally got into a car. This has never happened to me before and I have used Thrifty many times in the past. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ANTHONY - 19 October 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by PHILIP - 18 October 2024
" As above "
" I actually extended my rental until the 31st October. I was given a beautiful Cadillac 4x4.....really nice but the cost is more than dealing direct with autoeurope. On arrival at the counter it was hassle free and straight forward, and I just had to make a call to extend my rental. All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by CAMERON - 18 October 2024
" Yes I would "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by GIORGIO - 17 October 2024
" Booking was easy but have lost confidence in being able to get the car I actually reserved. "
" Waited an hour in-line to go to the counter. Tried the online check-in, didn't work as my car was unavailable. At the counter the confirmed the SUV I requested wasn't in stock and it would be at least 1 hour wait. Settled on a minivan instead which should have been cheaper but wasn't given a refund in price difference. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by XINWEI - 17 October 2024
" GOOD！5 STAR "
" Not Bad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by TOMKYN - 16 October 2024
" Very good prices offered and easy to navigate/book with "
" Car was given to me with an empty tank of fuel, despite having pre-paid for a full tank. Not the ideal car given either - Honda Civic Sport isn't the most practical or fuel efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MICHAEL - 15 October 2024
" Booking was very straightforward and I was happy with the range of cars and the prices offered. I was concerned to see that you still deal with Sixt after my dreadful experience with them in the past, but perhaps that was a one-off. I will always get quotes from Auto Europe for my car hire requirements "
" I chose Thrifty because they chose the RToyota Camry as their reference car in teh group I wanted. One wasn't offered on collection, but I chose a Kia K5, which was an excellent car. There was no hard upsell on collection for insurance or car upgrade, though I was a bit tempted by a Mustang covertible, but a 'no' was accepted. There were no problems with the car during the hire period and the return process was very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JAMES - 14 October 2024
" As per previous comments. Auto Europe should not recommend unscrupulous car hire places "
" I booked a car for 2 o clock but there was not one available. When I asked the counter staff they said this was standard practice to overbook and make customers wait and actually I was lucky that I only waited an hour. Also I was charged in advance for fuel when I had requested to fill it up myself before returning. The guy on the counter said it was cheaper this way but in fact it was not as gas was cheaper at the gas station. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by ANTONY - 13 October 2024
" The service at Atlanta Airport Thrifty desk, was slow and laboured, the employee I dealt with seemed disinterested and off in his attitude towards me. As mentioned the car wasn't great, functional, basic but unclean. I'm not convinced I would use Thrifty again. "
" The car I was given wasn't overly clean and inside smelt like someone had been smoking in it. It was so bad that I went and bought a pack of air fresheners to get rid of the stale smoke smell. The car didn't always see the key fob, so the warning light for no key detected kept coming on, as did a warning about a rear door not being closed, when all doors were shut securely. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS VEGAS, US - Reviewed by IAN - 11 October 2024
" Booking the car with Auto Europe was simple. Presume they cannot control actions of Thrifty. "
" Counter staff tried to upsell for having puncture at almost £9 per day. Does all inclusive breakdown not include punctures? Also poor car which had bad vibration and boot did not lock. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by STUART - 10 October 2024
" The whole experience was pleasant and easy to complete, as always auto Europe produced the necessary requirements "
" All was good with a great condition car. The check in was easy as I had already done some of it online. Car was ready and easy to access. No hard sell of any extras either! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by DANIEL - 10 October 2024
" Hassle free and value for money "
" No up-sale at the counter, hassle free pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KONA, US - Reviewed by DANIEL - 10 October 2024
" Hassle free and value for money "
" No up-sale at the counter, hassle free pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HONOLULU, US - Reviewed by DANIEL - 10 October 2024
" Hassle free and value for money "
" No up-sale at the counter, hassle free pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 09 October 2024
" Overall good. "
" Told we needed our passport, even though we were told previously that we only needed the passport when booking off airport. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by PHILLIP - 07 October 2024
" Your agents were happy to let you down. No apology . Just take it or leave it. Numerous other clients in the same position it wasn't an isolated case "
" No car availability on arrival. When we ask when a car would be available told they had no idea. Not what you want after transatlantic fligke "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by MICHAEL - 07 October 2024
" Auto Europe are always very good but need to see if they can sort my issue out "
" I have been hit with an $80 bill for services I never and did not ask for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by BARRY - 06 October 2024
" Vvvvv "
" Vvvvv "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PORTLAND OR, US - Reviewed by LILY - 05 October 2024
" Autoeurope were very prompt when I contacted them with my issues to discuss. I wish I had called at the time but didn't realise I could. "
" On pick up of the vehicle the staff member at thrifty made us pay for a premium road side cover that we didn't want and was optional but told us we had already chosen it on booking and he hadn't added anything and made out it wasn't optional. He was very pushy and unpleasant when I disputed it and given I was very jet lagged with a baby I ended up signing as assumed I wasn't able to take the car otherwise. I didn't think to contact AutoEurope at the time as it was the middle of the night in the UK. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by IAN - 04 October 2024
" Waiting for refund still 7 days after car return "
" Car dirty inside and lots of bumps. Scratches "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by IAN - 04 October 2024
" Auto Europe car booking process efficient. Main issue is pick-up as explained above. "
" Had booked in on line a few hours before car pick up. When I got to pickup the message on phone said car not ready. I waited for 30 minutes after kept being told vehicle not available. Went to Thrifty desk and they said Thrifty had no cars available but Hertz had. I could have waited for a long time if I had waited for internet booking in. The lady on check in desk was apologetic and efficient and got a car immediately. There is obviously a hiccup in on line check in that needs sorted. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 04 October 2024
" Good communication from Auto Europe kept me well informed. Don't think I would use Thrifity again due to lack of professionalism and lack of understanding. "
" Negative experience with counter staff trying to sell me extra insurance even though I had purchased extra already. Told me I only had basic insurance. Also didn't get the car type I had ordered. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by GRAHAM - 02 October 2024
" Excellent. Will book again in the future. "
" Excellent from start to finish. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by DAVID - 02 October 2024
" Not happy with extra charge for "upgrade" never asked or told about charge "
" Charged extra $300 "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TIMOTHY - 02 October 2024
" Excellent. The whole experience was smooth and good. "
" All good. And the car (Kia Soul) was excellent, compact but comfortable and powerful. Would use Thrifty again without a doubt. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRIAN - 01 October 2024
" I don't feel the problem I had with being scammed was the fault of Auto Europe and will be making them aware of what happened and request that they warn customers of the Thrifty Scam. "
" Give this company a wide berth. They don't provide a rental agreement. They tell you they need a credit card for the fuel deposit then charge you hundreds of dollars for extras you already declined when you originally booked. They also charge $150 for toll pass when you can use Visitor Toll Pass for a $10 fee then just have the tolls billed without admin costs. My 2 weeks vacation till bill including the $10 charge was under $20. This company operate the well known Florida Rental Scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by GRAHAM - 27 September 2024
" All very good, good car, good price, and great service "
" Very good...I've used Thrifty before, and will happily use them again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by GRAHAM - 27 September 2024
" The booking process was ok but there needs to be more clarity between Auto Europe and the Hire Company. Their rep claimed she knew nothing of the insurance status, which would have saved the hard sell. Knowledge of all extras, such as tax, up front would be useful. I was prepared for the extra toll charge but the price paid is doubled once everything is paid for locally. "
" Collection was not a pleasant experience. The agent was very insistent and unhelpful about insurance extras, which I already had cover for, and was not prepared to accept that I was covered. She was very abrupt in all conversations and made as little effort as possible. She gave us the wrong car in the wrong bay. Fortunately, someone at the collection point was much more pleasant and much more helpful. She worked for Hertz and not Thrifty - interesting. The car was ok, but 28000miles is high for a hire car. It wasn't in the best of condition and wasn't well presented or cleaned. But it worked and there were no issues during our hire period. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ANDREW - 26 September 2024
" As above "
" Good service However at Orlando long queue and only x 2 staff , however when saw staff very helpful and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN ANTONIO, US - Reviewed by VINCENT - 25 September 2024
" Easy pickup at San Antonio from carpark adjoined to arrival terminal. It was not clear at booking however what the satnav/gps provision was ih the car selected to hire. At the airport I discovered most car had provision for mounting your smart phone to use for gps but not built into car. This was not clear at booking. I therefore had to upgrade at pickup to get gps built into car as my phone wasn't usable in USA at reasonable cost. "
" helptul counter staff and clean car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TULSA, US - Reviewed by JUDY - 23 September 2024
" Easy experience "
" Very friendly staff both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JASON - 21 September 2024
" Auto Europe is reliable and. Consistent with reasonable pricing most of the time "
" Mostly good, a few of the Garage staff are quite unnecessarily rude "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by STEPHEN - 16 September 2024
" All good perfect vehicle and great service from Thrifty and Auto Europe thank you. "
" All good would definitely use thrifty again. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 13 September 2024
" Excellent in terms of finding best deal and then being able to modify if circumstances or prices change. Would definitely recommend. "
" I have made a separate complaint about both service and condition of the car. In summary, there were no cars at the airport and what I was offered was lower spec. I declined added options at check in and these were still charged for. The condition of the car was old and slightly battered. Counter staff clearly on commission to upgrade regardless of customer wishes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by MOHAMED - 09 September 2024
" overall good - A/C was not this great but okay "
" drop off was vey fast "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MAUI, US - Reviewed by CEARTH - 09 September 2024
" Overall very good. Car could do with replacement "
" Car was very tired. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CHICAGO, US - Reviewed by NIGEL - 05 September 2024
" Auto Europe have always been excellent and we use them every year as we travel to the USA twice a year. "
" We arrived at Chicago O'Hare early, 14:00 for a 15:00 pick up, no vehicle was available until 14:50 after much running around behind the scenes, the lady on the counter was not helpful at all and just kept shrugging her shoulders, saying we are early anyway, on getting a car, we opened the door to be hit by the awful smell of cigarettes, neither myself or my wife smoke and this was pretty uncomfortable for us, we did not feel we could go back and complain as we had already waited nearly an hour for the car, and knew we would have had to wait even longer, we had a 6.5 hour drive after our flight from the UK, we drove with the windows down for all the journey and on arriving at our sons home he commented on how bad our clothes smelt of cigarettes, we had to buy cleaning cloths and air freshener for the car and even on returning the vehicle it still smelt bad of cigarettes, I know that thrifty operate a no smoking policy in the rental agreement but this has not been adhered to in this vehicle, we actually did not look forward to getting in the car every day, hugely disappointing and uncomfortable for the whole rental period, we even went to the local airport where we were staying in Michigan to try to change the car but Thrifty did not have a desk there and the closest one was 2.5 hours drive away in Grand Rapids, in the future I do not think we will chose Thrifty due to the presentation of this car. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 2
WASHINGTON DC, US - Reviewed by BRIAN - 29 August 2024
" Very disappointed "
" I paid £506 on booking and expected to pay a deposit on credit card but was shocked when I was charged another £234 on my credit card so I was not happy "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by WAYNE - 29 August 2024
" Conned "
" Thought I had booked the car with AutoEurope including top insurance cover. Was annoyed to find that Thrifty denied this and demanded an additional $104 insurance cover "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by MICHAEL - 25 August 2024
" X "
" X "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JONATHAN - 23 August 2024
" Great website highly reccomended for the best deals "
" easy collection and drop off the car was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PEESAB - 22 August 2024
" Fast and easy to book. But "
" Longvwaitting time at the counter, the counter staff try to cheat you more by selling lots of options at crazy high price. I got a car upgrade for 55 usd per day without informing me the price charged. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by ANTHONY - 22 August 2024
" very happy with overall experience "
" efficient , friendly - no line at pickup easy drop off - all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MAHENDRAKUMAR - 20 August 2024
" Easy web site. "
" The car was dirty. Also the windscreen on the inside needed cleaning as it had a foggy film of dirty on it. Took me a longer than expected to find my car in the car park. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by DOMINIC - 15 August 2024
" No issues with Auto Europe...the issue is with Thrifty. "
" Front counter staff rude and difficult. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by HOWARD - 10 August 2024
" Auto Europe provided the best price for the type of vehicle requested. All communication with them was excellent. "
" The car had a few dents and dings and the paintwork was marked in several places. We took pictures to show that they weren't done by us. The counter staff took a long time to expedite people in front of me in the queue. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by STEPHEN - 03 August 2024
" Easy to book. Good prices. Flexible for cancelling. "
" Very quick to pickup at Boston airport. No hard selling of upgrades for insurance, toll pass, fuel etc. The Returns queue was very busy and I was close to exceeding my time, but I got someone to close out my account just in time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by HELEN - 31 July 2024
" Auto Europe is a good site for booking rental cars, I've used it before and I'll use it again. "
" Web site easy to navigate. Great car at a good price, no hidden extras. Very easy to book and good follow-up comms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ASIM - 29 July 2024
" When we arrived at JFK, there were no vehicles available. I am therefore seeking a full refund from Auto Europe. "
" When we arrived at JFK, there were no vehicles available. I am therefore seeking a full refund from Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by RICHARD - 24 July 2024
" I absolutely hate being charged for something I know nothing about "
" I dropped off the car and at no time was I told that I would be charged extra. I have been charged $62.33 and have no idea why? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
DETROIT, US - Reviewed by PAMELA - 23 July 2024
" See above. "
" Very professional staff. Car exactly to the specification ordered. Efficient processing. Answered questions about car. Loved the car. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IBRAHIM - 22 July 2024
" Otherwise booking through autoeurope was great and good price. Would recommend "
" They could have been better, a bit abrupt and tried selling extra products. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DAVID - 09 July 2024
" All very good "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by ROBERT - 03 July 2024
" I paid an additional fee for Premium service and when I picked up the car I was told I had not paid. Auto Europe has not refunded the charge yet. "
" Counter staff pretty offhand and unfriendly. Refused to sort out problem with booking. Would not recommend. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
LAS VEGAS, US - Reviewed by SIMON - 29 June 2024
" An EV vehicle for car rental is very limiting and I would not recommend it. Most Chargers do not accept UK contactless and you are forced to download apps on your phone. However being from the UK you cannot install these apps if not resident in the USA making it almost impossible to charge the vehicle. "
" Counter staff explained that although I had booked an Intermidiate SUV via AutoEurope they said it was booked as an EV. I explained that I would prefer a gas vehicle, they said they could upgrade me for a total of $40 to which I agreed. When the process had gone through I noticed that it was in fact $40 per day for the 7 day period, not $40 in total. I declined the upgrade as I was mis-sold this by the counter staff. An EV vehicle for car rental is very limiting and I would not recommend it. Most Chargers do not accept UK contactless and you are forced to download apps on your phone. However being from the UK you cannot install these apps if not resident in the USA making it almost impossible to charge the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DALLAS, US - Reviewed by DANIEL - 26 June 2024
" None "
" Was made to wait for 2 hours when collecting the vehicle as they didn't have any cars ready. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOSTON, US - Reviewed by RAYMOND - 26 June 2024
" The car had almost 50,000 miles use and whilst I did not experience any issues this more milage than I typically feel comfortable with. "
" It was fairly easy although as always I ended up paying for things it did not recall asking for. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JOHN - 23 June 2024
" Na "
" Unaware at time of pick-up, that a vehicle breakdown recovery charge of over 200 dollars was made to my credit card. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DALE - 23 June 2024
" No issues with auto Europe - used many times. Thrifty have been very disappointing and would not use dollar/Thrifty again. "
" This is the email I have sent to Thrifty: I have recently hired a car from you from 5th June and Returned 19th June- this being the first time I have specifically been told which car I needed to have when normally i have always been given an area to pick one from. I then was charged $528 on credit card being informed $400 was deposit and the rest for the car seat hire. Once I got the car to the villa I notice the car key had DAMAGED in red writing. Upon expecting the car I had notice multiple scratches, dents and a big scuff on the rear bumper. After trying to call Dollar 5 times with no success I gave up. I then proceeded to look at my paperwork and on the receipt notice a premium road service charged at $9.99 per day to a total of $139.66! I have driven in Florida multiple times and simply would not have agreed to this charge ( neither did I sign anything to say so!) the person who I dealt with clearly tried to pull a fast one assuming I was a first time tourist and wouldn't know the difference!! When I returned the car I spoke to a guy who who was very helpful and explained just to go down to the counter and then will assist and remove. I then went down and spoke to another helpful lady who asked me if I signed a piece of paper ( and showed me ) and explained I hadn't. She then explained she needed her team leader to help. I approached Alina and explained the issue - the first the she said was - you will not be getting a refund today, passed me her mobile phone ( not very professional) with a picture for this email - she ripped off my receipt and proceeded to say bye, no apologies or anything. I am requesting the premium road service to be refunded with immediate effect and I want 50% of the car hire also refunded as I did not pay for a damaged car, the car also had key sense on it which meant I couldn't control half of the items in the car and had a limiter on the volume of radio and no control of parking sensors etc. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TAMPA, US - Reviewed by IAN - 11 June 2024
" N/a "
" N/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by JAMES - 09 June 2024
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by AMANDA - 02 June 2024
" Over all very easy and well worth the money "
" The staff were always lovely but the car was not washed before o collected it and there was only 1 car available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by MARK - 31 May 2024
" Excellent car and experience. "
" Excellent brand new vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 30 May 2024
" The car wasn't brand new but it was clean and maintained which made it a bargain and provided for confident motoring "
" Pick up was excellent with no pressure. Advice given and a photo of the car sent prior to pick up. Drop off was as easy with plenty of time given to collect everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by EDWARD - 30 May 2024
" Nothing else to add. "
" All good except the drop-off experience which was unclear & would have preferred it if a member of their staff had checked the petrol level & condition of vehicle with me. This was not offered - I just gave the keys to their staff member. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by SIMON - 29 May 2024
" Everything went as hoped and expected "
" Excellent, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by RYAN - 20 May 2024
" Auto Europe was fine as a comparison tool, did the job well. Thrifty seem like they try and give you the best deal on initial comparison but once they've added on all the extras they deem 'necessary' it doesn't work out any cheaper, and the service by Thrifty compared to the other car rentals at Logan Airport was significantly inferior. We were in a queue for ages with multiple dissatisfied customers - it seemed a bit of a shambles "
" Had a load of additional options added onto our rental with little to no explanation that basically made this equally, if not more, expensive as other hires but with much less efficient staff. We were sold a toll pass as we were told this was necessary (this cost $75 for a week) whereas we could have just paid $1 per toll road in cash totalling around $20 in total, but the counter staff neglected to tell us this - they just seemed intent on adding as much money onto our rental as possible - seemed very exploitative "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by SCOTT - 20 May 2024
" I think Auto Europe have been great and giving fantastic deals. It's just a shame about the behaviour of Thrifty. "
" We have been hugely disappointed with the awful service provided by Thrifty. We went to pick up our car after already been travelling for over 20 hours hoping for a straightforward process. We when we finally got to the front of the queue the initial interaction was very pleasant. We were informed that we had pre purchased all the needed insurance so there would be no additional costs and we could adjust our drop off time which was helpful. We decided to go for the pre purchased fuel at a set rate to allow us to drop off the car empty. So when we were asked to pay plus the deposit, I was shocked to see additional items added. I disputed it and was informed that these had been removed. Once we had the car it was a great and exactly what we had hoped for. The real problems occurred when it came to drop-off the car luckily, we were met by an agent rather than just dropping the keys as they informed us that even though the sales agent had told us and given us paperwork saying "return empty" they had in fact not added this to our booking and we were going to be charged over $12 a gallon rather than the agreed $5.50. We were concerned about timing, but we decided for the ridiculous cost we had to leave the complex and go and refuel next to the airport. Also it is worth noting that the agent sold it as this is the cheapest fuel, you'll get within 10 miles of the airport, and we went to a station less than 3 miles away that was $4.95. Multiple staff members were shocked to see this, and one said they would report this to their manager. However, no one was helpful or willing to take responsibility for any issue caused. We were advised to go to the complaints desk and lodge a complaint. We waited in the queue only to be told that they don't deal with that sort of thing, and we would need to go wait elsewhere. At this point we were too concerned about missing our flight to continue perusing it at that time. My final dismay was when I was sent my automatic receipt which still contained some of the paid extras which I disputed and was told it was removed. This has added a large amount of stress to the whole travelling process and put a real damper on a fantastic holiday up until that point. It appears the agent was telling us one thing and then not carrying out actions. Adding prepaid fuel but not doing it and then removing additional extras and then not taking them off. I hope thrifty will reimburse/void these extra costs that were told they were removed and apologies for this truly awful experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MICHAEL - 17 May 2024
" Hassle free experience. I use this service several times each year in travels to the States. Great set up! "
" Great experience from start to finish. No issues at the counter, car pickup or car turn in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by MICHAEL - 15 May 2024
" An excellent service ruined by an unexpected and unexplained charge of a large amount of money. "
" All was well until I noticed a couple of days after the car was returned a £ 142.10 charge to my Credit Card. I've had no notification this was happening or what the charge is for. I tried phoning your Customer Services but you are only open in the morning and not at all on Wednesdays. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by HARRISON - 14 May 2024
" Really easy, would use them again "
" The agent on the desk who checked me in was awesome. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMEON - 13 May 2024
" Some lack of communication between Auto Europe and Thrifty was regrettable. Other than that it was good. "
" We arrived at the rental location only to find out our insurance cover was not full and no sat nav was included in spite of these two things being specified at the point of booking. Other add-ons were also suggested which was quite unexpected and uncomfortable. There should have been clarity. Then the vehicle broke down a couple of days before the end of the rental. I get that these things happen but it was very stressful. It was a dead battery but I feel like this could have been checked out beforehand. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ANTHONY - 13 May 2024
" Overall experience was great. What let it down was the cleanliness of the vehicle. Inside there had been juice or coffee spilt in the cup holder and coin pocket. There was birds droppings that hadn't been cleaned away properly. Vehicle had a very scruffy appearance with lots of paint missing at the trunk area. "
" Overall experience was great. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by RAYMOND - 11 May 2024
" Best price to be found online. For grade of car chosen. "
" Los mark given for counter staff due to the long delay and queue not helped by one of the counter staff leaving with just one person the handle the growing queue. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PETER - 10 May 2024
" Good price with no excess. "
" Walk I walk out nice and easy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CLEVELAND, US - Reviewed by PHILIP - 10 May 2024
" Initially given a car with illegal tyres. Returned car and now being invoiced an exchange charge of £105. Cannot talk to any customer services people and being ignored via their official complaints procedure. Have contacted my card provider, who is now taking on my complaint. "
" Given a car with potential life threatening defects "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by ALISTAIR - 07 May 2024
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by RAFAEL MARTIN - 03 May 2024
" Overall good experience "
" They didn't provide me with the vehicle I requested and they added some horrendous charges "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
CHICAGO, US - Reviewed by GRAHAM - 21 April 2024
" Turned up early and the counter girl said you're too early come back in a hour. Went back and tried telling me 4.30 no my car is booked at 3 pm I'm not waiting any longer . What a crap car dirty with wheel caps , thought they were extinct. "
" Awful car 55000 miles on the clock it was a old tatty car. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
NEW YORK, US - Reviewed by MARY - 19 April 2024
" Suddenly after 18 years of using Auto Europe I'm informed a UK passport isn't "proof" I live in UK I can only use a US driver's license Thrifty had zero cars anyway ALL customers were forced to wait up to 2 hours But then they REFUSED to honour my voucher bc I have a US DL I'm done with Auto Europe forever "
" I NEVER GOT A CAR "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by MARK DAVID - 15 April 2024
" See comment #3 "
" Thrifty is OK - but the road signs back to the airport are pants - usual American sign states take I5 to the airport then an I191 for which there are no signs! the one in the airport points to the right and when you go around the bend you want the left hand lane, which in my case had the rental return bus blocking the lane, so I had to do a circle of the airport (cutting across 4/5 lanes of traffic) great ! Please forward information to Sea -tac airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 12 April 2024
" Overall a good experience. The car was fantastic and suitable for the 600 miles or so we drove around LA. "
" A superb experience from start to finish. Quickly collected the car and at the end, dropped off in 60 seconds with the e-dropoff service from Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 12 April 2024
" Auto Europe were great. Just not Thrifty "
" We got through the counter ok but it took over 2 hours to prepare our car. 25 other families collected their car before ours and one of them managed to take our suitcase with them! The collection staff were rude and inefficient and just ignored us in the end "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by GURSAGAR - 10 April 2024
" Overall a good rental experience. "
" Clean vehicle with efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GORDON - 21 March 2024
" Great value "
" Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEPHEN - 21 March 2024
" Very efficient and superb rates "
" Professional and extremely helpful staff at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DARREN - 05 March 2024
" Really poor and when challenged the counter staff and the manager were really obnoxious and unhelpful. "
" Specifically booked a Jeep as it was a 4wd because we were going to a ski resort. We were given a Ford, that was not 4wd, and they confirmed they didn't even have a Jeep on their fleet! They wouldn't give us the only 4wd they had because they were in a superior class and wanted to charge a ridiculous additional cost per day. They would not accept that the Ford was not a similar alternative to the Jeep. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOSTON, US - Reviewed by PHANI KUMAR SUNDARRAM - 28 February 2024
" The insurance part is tricky. They do not tell online that having an electric car means 5 hours of charging at station, which makes it inconvenient. "
" The services desk was rigid about doing a credit check. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MIAMI, US - Reviewed by ANTHONY - 28 February 2024
" Good comparison sight. "
" Would not accept credit card that I booked with on checkout. Lot of hassle. No Thrifty check in so had to use Budget. Long queue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 31 January 2024
" Not impressed with the condition of the car!! "
" Rental car had done over 60,000 miles and was showing its age. USB port did not work and we couldn't therefore connect with Apple car play for maps as the car did not have satnav. The key fob buttons did not work and we therefore had to use the key to open and lock the car. Quite often the ignition key was not recognised by the car. It therefore often took several attempts to start the car. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FORT LAUDERDALE, US - Reviewed by MARC - 14 January 2024
" ?? "
" no problem,no waiting,easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 13 January 2024
" Prices are good "
" I was disappointed that I received a plug in electric car. The car was beautiful, drove amazing, but having to plug it in was ridiculous. If I go through thrifty again, I'll demand petrol or go somewhere else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHRISTOPHER - 11 January 2024
" Absolutely awful "
" After a lengthy wait, we were told there were no cars available and wouldn't be for 6-8hrs. Dreadful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by ALAN - 08 January 2024
" All depends on how Auto Europe sort this mess out, and compensation for having to pay extra for a car I didn't want. "
" The Compact petrol car that I booked was NOT available. I was told that all Compact cars were now electric, and I had to upgrade to an SUV which was the only petrol car available at the time of pickup. I had to pay extra for the upgrade that I didn't want. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HOUSTON, US - Reviewed by GAVIN - 06 January 2024
" auto europe has competitive prices and good customer service but won;t use thrifty again "
" The agent did not explain the extras and charged us the same price we paid to auto europe in extras. Luckily we noticed before we got in the car but still ended up with some extras that we didn;t want but after a flight from london and a sick child we just needed to leave. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREW - 01 January 2024
" My Dad, who travels a lot around the world for his job as a journalist, recommended me to try Auto Europe for the car rental on my upcoming trip to the States. I found the website easy to use, and the prices were right in the ballpark of what I was hoping to spend, and certainly easier than using some of the company's own websites. I'll happily use Auto Europe again, but I'll be wary of choosing a Thrifty car in future... "
" The car I was given wasn't in very good condition at all. The front end of the car wasn't in very tidy condition with lots of scrapes and chips, which didn't look very good considering I was meeting my girlfriend's parents for the first time. Shortly after I started the drive to San Diego after leaving the Thrifty car park it was apparent that the steering was wonky, and there was a vibration coming from the steering wheel, which was particularly irritating for the long drive. I later found out that the sloshing noise that I noticed on the drive was the rear passenger door being full of water! Certainly not the experience I was expecting... "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by HITESH - 30 December 2023
" You company is fine and easy to deal with "
" Thrifty did not advise me I had agreed. To return the car with no fuel and I would be charged $50 on return. I returned the car fully fuelled and they are no refusing to return the $50 charge. The courier staff did not make me aware of this! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MIAMI, US - Reviewed by TERRY - 29 December 2023
" excellent "
" excellent company fast and efficient would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 22 December 2023
" Terabill "
" Terabill "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by MOLLY - 21 December 2023
" Autoeurope experience was fine. Customer support were available and helpful. "
" Thrifty missold me a very expensive toll pass which it turned out I did not need. I was misinformed about how to pay for tolls, the man at the counter led me to beleive that it is very difficult for me to pay for tolls by myself and that I would be fined $10 per day for a late payment (which would come to hundreds of dollars). "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TAMPA, US - Reviewed by ANTHONY - 18 December 2023
" No more comments "
" The car I received had 50,000 miles on the clock and clearly needed a service, and I had problem swapping it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TAMPA, US - Reviewed by JOSEPH - 17 December 2023
" Auto Europe rental rates are extremely good value for money "
" Quite a long wait at pick up counter. Very pleased with the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MALCOLM - 14 December 2023
" The experience was great, very straightforward and reasonably priced compared with other companies we looked at. "
" The car was very suitable for our needs. No complaints at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by TAMAS - 13 December 2023
" See above. "
" The car advertised and booked has not been available for years. They offered no choice but tried to upgrade me for a fee on top of the expensive long term rental or give me a car I wouldn't want (SUV). Took more than an hour tracking back and forth with all my luggage to find an acceptable replacement vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by KEITH - 10 December 2023
" FEEL AS THOUGH I WAS SCAMMED BY THRIFTY AND DISAPPOINTED THAT THE INFORMATION PROVIDED BY AUTO EUROPE LED TO IT. "
" I RENTED A FORD FOCUS (OR SIMILAR) FROM YOU FOR £632.18 INCLUDING EXTRA INSURANCE RUNNING FROM 21/11/23 TO 6/12/23 .THE CAR WAS FROM THRIFTY AT ORLANDO INTERNATIONAL(MCO). WHEN I ARRIVED THE DESK REPRESENTATIVES SAID FORD FOCUS (4 door, 2 cases 5 seater) HAD NOT BEEN AVAILABLE SINCE 2016 !!!!! A SIMILAR CAR IN HIS VIEW WAS A CAR CALLED A "MARANTAZ" (2 DOOR 4 SEATER.) WHEN I QUERIED THIS HE SAID IT WAS QUOTE:- "SIMILAR TO THE FORD FOCUS BUT YOU WILL BE LUCKY TO GET ONE SIUTCASE IN IT" THREE PEOPLE WITNESSED THIS STATEMENT. WE HAD NO OPTION BUT TO UPGRADE TO A SUITABLE CAR WHICH WAS A HYUNDAI SONATA I THINK. GREAT CAR. WE HAD NO OPTION BUT TO AGREE TO AN UPGRADE AS WE HAD TO TRAVEL 150 MILES NORTH THAT NIGHT. I WAS ,IN MY OPINION, SCAMMED BY THRIFTY BY BEING CHARGED $447 FOR THE UPGRADE HAVING PAID YOU OVER $700 FOR A FORD FOCUS (A PHOTO AND DETAILS AR ON YOUR WEB SITE) MY SUPPORT FOR THIS STAEMENT IS THAT BACK IN ENGLAND I DICOVER I COULD HAVE HIRED A SECOND CAR AT THE THRIFTY DESK FOR LESS THAN HE UPGRADE CHARGE , A CAR ALMOST IDENTICAL TO THE HYUNDAI, THAT BEING A KIA OPTIMA OR VW JETTA FOR $26.28 A DAY, LESS THAN THE EXTRA PER DAY PAID FOR THE UPGRADE. HOW WOULD YOU FEEL ABOUT THIS TOTAL RIP OFF. DISGUSTING AND COMPOUDED BY YOUR SITE ILLUSTRATING A FORD FOCUS. NO WAY ON EARTH IS A MARANTZ EQUIVALENT TO A FORD FOCUS. THIS MISINFORMATION AND NEAR UILLEGAL ACTION BY THRIFTY COST ME $447 .ADDITIONALLY I WOULD HAVE BEEN ONLY PAYING $424 FOR THE HIRE OF A KIA OPTMA IF I HAD JUST TURNED UP AT THEIR DESK IN ORLANDO AND NOT HIRED VIA AUTO EUROPE!!! I WOULD RESPECTIVELY REQUEST A REFUND TO COVER THE ADDTIONAL RIP OFF OF $447 BY THRIFTY. I AM APPROACHING YOUR COMPANY AS I BELIEVE AS MY AGENT YOU ARE RESPONSIBLE FOR THE ORIGINAL MISINFORMATION CONCERNING THE CAR, SHOULD KNOW OF THIS POSSIBLE SCAM AND IN THE UNLIKELY CHANCE THRIFTY WOULD DO ANYTHING TO REIMBURSE ME HAVING IN THE OVERALL VIEW OF THINGS CHARGED ME MORE THAN DOUBLE FOR THIS TOTAL SHAMBLES. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW - 05 December 2023
" Dealt with the above issue "
" The only issue was that I had apparently and completely inadvertently booked an electric vehicle which would have been an impossibility for our rental. The charge of 301 further dollars to avoid, was not greatly received however, via Auteurope this was refunded. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PATRICK - 04 December 2023
" Thrifty are awful ! "
" Long wait in line. Sales assistant very pushy and I ended up paying for roadside and full tank of fuel despite me telling them I didn't want either.Didn't get out of compound with first car as it had been recorded faulty but put back in line. That left choice of 1 other car which had 58000 miles and was scratched and tatty inside.There was not even a full tank of fuel. I usually use alamo and will be going back to them. If this had been my first booking with autoeurope I would not be coming back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
DENVER, US - Reviewed by BRIAN - 03 December 2023
" Easy site to navigate, great prices, service very good, have used them quite a few times and will continue to use them. Highly recommend. "
" Excellent service at pick-up and drop off. Friendly, courteous staff with both. Very nice SUV, 7000 miles, spotlessly clean, good price. Recommend to everyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAVEL - 02 December 2023
" happy with the rate comparison "
" very very long wait to get a car at the counter "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
RENO, US - Reviewed by RUSSELL - 01 December 2023
" Highly recommend, especially if hiring a car in US. "
" Excellent service, quick and very easy pick up and drop off, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by SIMON - 22 November 2023
" I am unhappy with Auto Europe for the lack of toll pass info when booking or showing the possible costs involved. I did not expedience this when booking my last US car with another provider and feel that either the ability to pre-book or clear cost options should be displayed on the web site to allow a fairer comparison "
" Not happy with the service at Thrifty, believe I was overcharged for the EZpass and the lady was very rude, did not describe the toll costs accurately and basically conned me into paying more then I needed to. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PETER - 22 November 2023
" Very happy with price and service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LORRAINE - 21 November 2023
" Quick and efficient "
" Only issue was the counter in terminal c was closed and a very long way to main terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by JANIS - 19 November 2023
" I would highly recommend Thrifty and Europe.CO.uk and will use them on my further trips to Florida "
" Excellent service excellent value for money Great communication from Europe.CO.uk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANDREW KEITH - 18 November 2023
" Superb price, easy yo book . "
" Staff and process of getting the car was great , the car could have cleaned better , and there was quite a few scratches and marks on the car . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MANDY - 18 November 2023
" Great service although long queue in office to collect which after 11 hour flight was annoying. Also no instructions to shuttle bus we had to keep asking at the airport. "
" I've just received my bill for extras but it's on my cc and I'd rather have it itemised so I know what I'm paying for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAIN - 17 November 2023
" No quibbles with Auto Europe but Thrifty need to re-examine their service at the Orlando Airport desk. "
" Counter experience at Orlando Airport was awful, huge queue and inefficient staff. They initially gave us the wrong, and completely inappropriate, car. It took two more exchanges the next day to get the car we had ordered thanks to a great lady at the Airport. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by EUGENE - 16 November 2023
" Our experience was OK but I would advise everyone to check exactly what is offered and whether Thrifty's advertising is actually what it seems. Unfortunately when visiting the USA we have found several car hire companies to be similar. "
" On arrival at Thrifty desk, we were greeted by the usual 'sell, sell, sell' attitude. Also we were advised straight away that our tyres weren't covered if there was a stone in etc. we would have to pay for the tyre and tow away! We had purchased a deal that stated tyres were covered, but were advised that tyres were only included if there was an accident! On the other hand Brittney, the manager at the pick up office was brilliant and helped us when we had to change our vehicle twice, through no fault of our own. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HOUSTON, US - Reviewed by MASSIMO - 14 November 2023
" The overall experience with AuroEurope was very good. Recommended to give them a call. "
" Easy to get to and good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JONATHAN - 12 November 2023
" Auto Europe were great, Thrifty were poor. "
" Reception staff were poor at the rental counters in both Seattle and Portland Condition of the car was poor - brake pads were significantly worn, lots of scratches, dents and scuff marks "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MIAMI, US - Reviewed by DIMITAR - 11 November 2023
" Efficient .clear directions and documents. Best value "
" They were closed the office at the time ,but they transfer me to Dollar and they were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by KATHERINE - 09 November 2023
" Good service No complaints "
" Value for money Efficient Helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 07 November 2023
" as outlined above Now that I am aware of this limitation I will ensure that my future bookings with AutoEurope will be for an 'Intermediate' or 'Standard' class SUV so that this situation does not repeat itself "
" I had just flown with my wife from Aberdeen - London Heathrow - Philadelphia - Fort Myers and arrived at 10:30 pm both very tired - the only vehicle available was a Hyundai Kona ( we normally are able to choose a Ford Escape or Nissan Rogue) and I did know that the Kona was one of the vehicles mentioned on our booking - these however were taken by other customers In order to fit our cases we had to drop the rear seats - even then it was a tight fit but given the time and we were tired we took the Kona Next day I returned to Thrifty - the customer agent was not there and we were dealt with by the Hertz agent who told us the only way to get a larger vehicle was to upgrade which we reluctantly agreed tp at a cost of $35 a day - total an additional $894.60 on top of our original rental cost - reluctantly we accepted this and chose a Ford Edge which was a superb vehicle I feel that we were 'persuaded' to accept this upgrade as the only way to get a vehicle which met our needs - were not offered any alternative within the 'Compact SUV' class "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ATLANTA, US - Reviewed by HENRY - 07 November 2023
" We have used Auto Europe for many years without any problems and will use again. Thrifty will not be used again "
" Disaster. Arrived Atlanta Airport to be told by Thrifty they had no cars They refused to book us a taxi We had to return to Terminal for taxi which cost $150. Got to destination some 40 miles away after midnight "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by DEREK - 07 November 2023
" Everything worked as it should except Thrifty had no cars left when I arrived at my destination. "
" Everything worked as it should except Thrifty had no cars left when I arrived at my destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 06 November 2023
" All went smoothly "
" All good - vehicle a little tatty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by RICHARD - 04 November 2023
" Very generic broker site. I'll just look for the best price again next time, no loyalty bonus on offer "
" Vehicle had mechanical fault. Contacted thrifty who said they would exchange it. When I went to the agreed depot for exchange they could neither process the exchange nor did they have a car for me. Complete farce "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TAMPA, US - Reviewed by MERVYN - 04 November 2023
" Had EV car, first one had transmission check after 3 days, had to return it for replacement. EV charging in the US a pain in the arse, unable to download Shell, EVGo or Electrify America apps to UK phone, the Shell app for the EU is useless in the USA. This was a pain as the majority of DC chargers in the area I was in were on the Shell network. On the plus side, if you could get apps that worked, ChargePoint and FLO, there is an abundance of free chargers. "
" Long wait at airport counter "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by MICHAEL - 03 November 2023
" As above really, no concerns with auto Europe but the time taken to check out a car was far too long. The agent from thrifty stated that it is always like that! "
" The car was fine however the pickup at the counter was dreadful. There must of been in excess of 50 people in line waiting to collect a car whilst all the other car rentals had one or two people in line. It took absolutely ages to checkout a vehicle "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SAMANTHA - 31 October 2023
" The car was good no problems. Teh customer service needs work. When I went to get the car the other thrift desk had no queue. Perhaps your staff could recommend some people in the hugs queue might want to go to the other desk. "
" I have already sent in a review. The counter service was dreadful. I was in the queue for just over one hour. Two people were at the desks and one lady just stood up despite the enormous queue and told her colleague I'm going on my break. No word to those waiting for her. The man who dealt with my pick up at the desk was very abrupt and did not explain where I had to go to get the car and it's a big airport to navigate. Whilst in the queue I did the online check in with the qr code but needn't have bothered as he made me do it all again at the desk. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by BENEDICT - 31 October 2023
" Previously I have recommended you to many and never been disappointed. But this time I am furious about the car I had to take and you have not replied to my email "
" The only card available were small cars, below the size ordered, and all were electric. Useless vehicle . Constant issues with finding charging points and wasting time waiting to be charged. Very unhappy . I have already emailed you and had no response. Also no response from Thrifty. Not happy! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JEFFREY - 31 October 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by DANTE - 31 October 2023
" Again, very easy and well communicated. 10 out of 10. "
" It was all soooo easy. And great value for the money. I have nothing but good things to say about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by IAN - 27 October 2023
" Same old car rental experience - get to counter and greater my counter staff trying to sell you add ons you do not need . Policy for tolls was not explained at all - just wanted to charge me 300 dollars for a toll package I was just not going to use Clare "
" Did not deal with Thrifty -directed to Dollar counter. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by M.R. - 25 October 2023
" overall fine. "
" at counter always extra fees for insurance and other stuff... that is not so nice "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 19 October 2023
" Very simple booking with very clear instructions "
" The front desk registration as fine, but i had to go back to the counter to collect a plug-in GPS system ( I had assumed that our vehicle would have it built in ) on getting to the car we had no instruction on basic elements, such as operation of the sun-roof. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by DEAN - 18 October 2023
" I couldn't pickup the car because I brought my driving licence and credit card as per the email you sent me, but then was told I needed a passport. Why doesn't your reminder email have passport as a header like it does for driving licence and credit card. I wasted £41, and had to pay another $120 to get a car from national in the end who accepted driving licence and credit card. I rang Auto Europe for help when at the hire company to try and move to another company who didn't need a passport and was told 'I can't help, call back tomorrow'. Useless "
" I couldn't pickup the car because I brought my driving licence and credit card as per the email you sent me, but then was told I needed a passport. Why doesn't your reminder email have passport as a header like it does for driving licence and credit card. I wasted £41, and had to pay another $120 to get a car from national in the end who accepted driving licence and credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by NICHOLAS - 17 October 2023
" I ordered an INTERMEDIATE SUV. I was told I had ordered an EV which would be a CHEVROLET BOLT ELECTRIC. This car is not an INTERMEDIATE SUV as we couldn't get our cases in the boot, as it's full of batteries. We then had to pay an extra $130 to get a petrol INTERMEDIATE SUV. Having driven around Florida if we had taken the smaller EV car we would have struggled to charge it. As their are little or no charging points and none where we where staying. I would hope to hear back from customer service with support in this matter. "
" Very poor service from Thrifty. Had multiple issues with the cars they supplied. One was illegal, only had one headlight and on day 2 the engine management light came on. Had to waste a whole morning exchanging the car. With petrol, tolls and holiday time wasted on their faulty car. No customer service call back. Cars high millage and old. Would not use again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
AUSTIN, US - Reviewed by ANJA - 11 October 2023
" See above "
" Super friendly staff. Perfect car. Easy drop off. Excellent price. All round happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JAMES - 10 October 2023
" Apart from the slow pick up everything went well "
" The pick up was a bit slow the car ran well and drop off was fine it would have been good to get details / directions for putting the car back "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TAMPA, US - Reviewed by RICHARD - 09 October 2023
" Good experience. Just ashame that I had to keep on checking to get the lowest rate. "
" Thrifty were quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NASHVILLE, US - Reviewed by GARETH - 09 October 2023
" Great company to deal with no issues with booking or transaction , quick and easy "
" Easy and fast experience for collection and drop off . The car itself was a little damaged in places and wipers didnt clear screen "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DORIS - 08 October 2023
" See above. "
" There was over an hour queue to get the car and then the car the counter staff told us to get into wasn't there. Some people in the queue had been there two hours. It also cost more than I expected. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by IAN - 07 October 2023
" your side of the business i have no problem with , Alamo who was my first car supplier that holiday was great , i will never rent from Thrifty / Dollar again and have passed this onto my colleagues and friends who spend thousands a year in Florida putting money into the economy via business and taxes as do i , do not use Thrifty / Dollar if you can use another company "
" i have never in my 30 + years ( twice a year ) of travelling to the USA and renting a vehicle been dealt with so rudely and inappropriately , as a result of being refused the car hire at the desk , i asked to speak with a manager , unfortunately he was the manager , a woman in the back office was just as rude and as uninterested in my situation , i had numerous people come up to me who said they couldn't believe the way i was being dealt with and for no reason , i was collecting my second car hire through you that holiday and he kept stating that i had just arrived in the US and that as i was European i needed to produce a passport , i tried to explain that i was British and not European and had not just got off a flight and therefore like a load of other people present was only required to produce docs they stated they required on their notices around the pick up desk there and he would not accept my Florida state issued I.D along with my driving licence and payment card , yet everyone else was being dealt with presenting the same docs , as stated the only docs actually require on their signs at the desk were a driving licence and payment card , he refused to understand that i complied with their instructions for I.D as had everyone else , he stated that this had been in place for Europeans for at least 2 months , the lady from the back office said it had been in place for a week , still not allowing me to pick up my hire car they then refused to call for a taxi or and Uber so i could go home and collect my passport ( i have a house there and a business ) as my phone wasn't getting a signal in the airport , luckily airport customer services did so for me so after my initial car return to the airport , two Uber trips and a return home with a new hire car i travelled almost 170 miles and at a cost of just under $90.00 . returned to the airport with my passport and all other I.D id had presented earlier . chap on the desk just ask for my Driving license and payment card , i asked he wanted my passport and he said NO they don't need to see that , so a total waste of my time and money , and the next day i had to return the new hire car as the A/C didn't work , the man on the desk was a complete Xenophobe toward the British and i guess the Europeans , if he has a problem with foreigners why is he in public facing job in an airport , i have asked to be compensated for my Uber fares but all they would offer was a voucher for $30 to send to yourselves to reduce my car hire invoice , that has never arrived "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by MARK - 05 October 2023
" Excellent and friendly service "
" Very good service and a very good quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 03 October 2023
" All good, a very easy process on collection and return "
" Very good/ and very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 02 October 2023
" Quite frankly I think Thrifty treated us poorly so won't use them in the future. "
" I was informed by counter staff that the car I ordered was unavailable so I had 2 options; pay a higher price for a bigger car or go to another terminal for the ordered car. Having just come off a 9 hour flight with 2 suitcases, we opted for the higher price which was the equivalent of an extra £91. We were far from satisfied and complained to Thrifty who don't seem to want to recompense us so we won't be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 01 October 2023
" Sadly it's normal to wait to book in at MCO. Vehicle condition can vary as sometimes I get allocated a new vehicle "
" Long wait (approx 1hr) at Thrifty counter at MCO ☹️ only two staff working Surely they can predict demand from bookings Rather tied scruffy Toyota Rav 4 vehicle provided "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by ANTHONY - 01 October 2023
" No problem with auto Europe. Your service has been excellent unfortunately 50 are helpful and polite and uncooperative. Just told us wait "
" 3 1/2 hours to check to get a car and helpful staff and helpful manager no explanations and no apologies, very disappointed with the whole service from the counter staff and with help finding car after waiting for 3 1/2 hours "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by JATINDA - 27 September 2023
" Waiting time to long "
" Opted for a jeep but was given a people carrier which I could not argue at the time as I was tired after a long flight. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by DIAMOND - 24 September 2023
" I have always rented my cars from AutoEurope because I find the service good and efficient. "
" It took over 75 minutes to collect the car. The car wasn't very clean and had dents and scratches. I couldn't go back to the counter to ask for another car because it would have taken over an hour because of the queques. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TAMPA, US - Reviewed by ASIF - 22 September 2023
" Will recommend happy doing business "
" It's was easy and convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CLIVE - 19 September 2023
" Auto Europe are always efficient and it is easy to get a range of quotes and make a decision. My go to car hire comparison site! "
" COUNTER AT LOS ANGELES AIRPORT: The wait at LA airport was about 2 hours. The staff were so slow, they kept asking people loads of questions that I would have assumed should have been completed in advance. They also spent ages trying to upsell everyone to bigger vehicles and more insurance. This meant that I didn't arrive at my first night's destination until nearly 2am. Very frustrating!!! CLEANLINESS OF CAR: The car wasn't properly cleaned. When it got dark I had to buy a pack of screen wipes so that the glare from other traffic didn't cause vision problems. The bodywork wasn't cleaned properly either, not actually detrimental to the use of the car, just doesn't make you feel good when you are driving a dirty car around. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KEN - 19 September 2023
" Good company friendly when you call "
" Would not recommend people use Thrifty / Dollar as they use the same company and use same fleet of cars. Had 3 cars all faulty one we just drove out annd around the airport and returned it as the car was again faulty. Cars have 40,000 plus miles on them one was 50,000 and was told at the desk that they now keep them to 60,000 miles If cars are serviced and maintained mileage will not matter but they do not look after there cars as other companies do. Was not until a manager went and got a car from there Hertz rent a car stock and who owns Thrifty / Dollar that we go a car we could use. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DALLAS, US - Reviewed by B - 19 September 2023
" see above "
" after a 10 hr flight arrived at rental desk had to wait an hr to be seen only to be then told that it could be up to 4 hrs before we could get the vehicle. dreadful customer service. when we made the booking a time window is given, so they were expecting us. Prepared to accept a slight delay but our experience was a nightmare. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by PAUL - 19 September 2023
" Excellent service provided as always. "
" Very efficient. Quickly dealt with on arrival and departure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 17 September 2023
" The booking through AutoEurope was fine but the experience with Thrift was not so good. "
" The first car I got had a faulty battery and I ended up getting stuck and had to spend an hour and a half to try and get through to Thrifty for assistance. The breakdown service got me going again, but I then had to give up an afternoon of my holiday driving from Malibu back to LAX to swap cars. Not impressed... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by SIMON - 13 September 2023
" First time car rentals available in new terminal c so long distances to cover but better than having to go to the other terminal "
" average "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by PAUL - 10 September 2023
" No problems, thanks "
" The man at the counter was abusive and insulting. He treated us as if we were fools and we did not appreciate the pressure selling tactics with fear and intimidation. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RANDY - 09 September 2023
" Favourable "
" Much better than at NYC and Orlando "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOSTON, US - Reviewed by ALAN - 04 September 2023
" Good service "
" No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GARY - 03 September 2023
" It is far easier and cheaper to deal directly with the car hire company, using auto europe adds no value. It just makes things more complicated "
" OK "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEITH - 03 September 2023
" Very likely "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JOHN - 01 September 2023
" Completely happy with service from Auto Europe - the big problem came with the front desk service at Seattle. Queued for over an hour to get sorted. "
" Car was great but had to wait over an hour to be dealt with by their desk in Seattle. Staff were slow and only seemed to want to sell upgrades and Insurance packages. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by ELENA - 29 August 2023
" I wish I could have a better service "
" The additional car service was sold to me without asking. After the reclamation I became a personal certificate for 100 Dollar which I can only spend in USA and Canada within the next 12 month, but I will not be able to do it as I live in Europe ... "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by PAUL - 28 August 2023
" Overall, very satisfied. "
" Very efficient service. Some contact numbers on their literature provided to driver when collecting vehicle needs updating, as some contact telephone numbers do not work. Overall, very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN JOSE, US - Reviewed by JONATHAN - 25 August 2023
" The vehicle was in a pretty poor condition. Covered in scratches and dents. The vehicle itself was also rather underwhelming - even for a budget, compact option. "
" The vehicle was in a pretty poor condition. Covered in scratches and dents. The vehicle itself was also rather underwhelming - even for a budget, compact option. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LAS VEGAS, US - Reviewed by STEVEN - 24 August 2023
" Auto Europe as always are efficient and the behaviour of the car hire firms is not their fault. "
" I will never book with Thrifty again after this experience at Las Vegas airport. On arrival at the shared Dollar / Thrifty counter fellow customers were being told there was a 2 hour wait to get a car after finally getting to the check in desk. When we came to check in we were told that there were no cars in the class we had to booked at that if we didn't want to wait we could pay approx $15 to $20 per day more to upgrade. As we were booking a car for 24 days this was not a small amount so declined. When I went down to the garage to see how long would need to wait, bearing in mind we might have to wait 2 hours, I was simply given the keys to a car we would have to upgrade to! It seems extremely dishonest to try and pressure people to upgrade for extra money, if we had paid we would be none the wiser that we had been conned, I wonder how many people had paid this in desperation to get a car? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ALAN - 24 August 2023
" Staff were good. Car was ok but the length of time we had to wait for a car was unacceptable, particularly after an 11hr flight "
" Had to wait nearly 2 hours for a car. Thrifty clearly overbooked as they had run out of cars "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by ROGER - 23 August 2023
" very disapointing "
" There was a queue of about 80 customers waiting at the Thrifty desk when we arrived and it took them nearly 3 hours to reach us. Most other desks were almost clear. That was wholly unacceptable when clearly most were prebooked and hence the copmany musyt have known what was coming. Further, the day before we were due to return the car from Cape Cod to Boston, the steering/ignition on the car irretrievably jammed. Thrifty were unable to either fix it ot provide another car in time and no public transport was available at short notice. I had to book a taxi to get us there in time for our flight at a cost of $245 plus tip. I willbe claimig this back from Thrifty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JASON - 22 August 2023
" All straight forward and easy "
" Pick up desk was closed at the terminal I landed at so had to go to another terminal, worked that out myself, no messages or notices explaining this on the closed Thrifty desk. Check in was quick and easy. Not many cars to choose from and the car I picked had damage, which I spotted but I was not informed of by the staff. Return of the car was quick and easy "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by ALASTAIR - 21 August 2023
" Great loss damage waiver and pricing. "
" 2 hour line to collect the car. Tank was only 3/4 full despite choosing full to full. Car kept flashing up 'Maintenance required' "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SEATTLE, US - Reviewed by NEIL - 12 August 2023
" Good experience with auto Europe, everything straightforward. "
" You get an older car with thrifty, it may have a few bumps but nothing too bad, and it seems they less fussy when you take it back. Which suited me. Not bothered about a brand new car. It managed 3k miles in 3 weeks effortlessly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by ISAAC - 11 August 2023
" i sent emails to reservations@autoeurope.co.uk on the 7th and the 9th August but not received even an acknowledgment. "
" I spent over two hours on the phone to talk to someone following the vehicle being hit and damaged and to discuss a reduction in charges but could not get to talk to anyone other to a department who arranged for the vehicle to be towed away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by MARK - 28 July 2023
" Ok "
" 1 hr Q then car from Hertz! Dirty and poor quality. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MIAMI, US - Reviewed by DENIS - 27 July 2023
" The car I got at 1st didn't even have a key so after loading car had to switch the vehicle then after retail I had to switch car 3 weeks into our holiday as a warning light came on. Shocking "
" Shocking.. Waited for over an hour in the Q just to get to the desk then all the guy did was try to sell me fuel, insurance and lots of other stuff I didn't require. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 25 July 2023
" No problems with booking process. Pick up instructions etc we're straightforward and clear. "
" No major problem. Delay at pick up due to vehicle not being immediately ready (despite a booking with arrival time etc specified). Future use would be dependent on price. At present car hire in USA is overpriced. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RONALD - 24 July 2023
" A very good experience when reserving the car with Autoeurope but not good at all with the rental desk at Orlando MCO, good at the rental location in Port Charlotte Fl, and a fair experience with the telesales staff when we have had to extend the car hire. "
" On arrival at Orlando MCO on 1st June we had to queue for two hours before getting the car, initially they did not include any extra drives and the car had no GPS which was included in our rental package. We eventually had to drive to Port Charlotte to have my wife's name added in order for her to be able to drive the car and we're told that they could not do anything about the GPS, My husband was taken i'll and it has been really difficult trying to get the directions to the different Doctors, Hospitals and Clinics that he has had to visit with no GPS. We have had to extend the rental hire twice up to now until our Medical Insurance deem h8m fit to fly. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 24 July 2023
" First of all I have been charged a lot of money for using tolls when we only went on the toll roads 3-4 times during the rental. I have asked for a breakdown of these charges. The car we received was not in a fit state for rental. It appeared that the car had previously been in an accident. The drivers door was out of alignment with the rest of the chassis, leading to the door being difficult to close. The car had clocked 49,000 plus miles but the engine felt flat and we only got 20mpg, bearing in mind the car was driven fairly conservatively. Really disappointed with this rental. "
" First of all I have been charged an excessive amount of money for using tolls when we only went on the toll roads 3-4 times during the rental. I have asked for a breakdown of these charges. The car we received was not in a fit state for rental. It appeared that the car had previously been in an accident. The drivers door was out of alignment with the rest of the chassis, leading to the door being difficult to close. The car had clocked 49,000 plus miles but the engine felt flat and we only got 20mpg, bearing in mind the car was driven fairly conservatively. Really disappointed with this rental. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by KEITH - 23 July 2023
" Return experience was good. Collection at Orlando was very hard work. People who booked with other companies got their car a lot quickerbb "
" Very slow desk to collect car in Orlando - queued for over 1.5 hours. Also irritating that car was at a different terminal. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NEW ORLEANS, US - Reviewed by THOMAS - 23 July 2023
" Vehicle was not the same as the one we booked. I specifically wanted a Jeep but ended having a Hyundai. Vehicle was dirty inside. Queue at pick up took 1 hour and 20 minutes. "
" Vehicle was not the same as the one we booked. I specifically wanted a Jeep but ended having a Hyundai. Vehicle was dirty inside. Queue at pick up took 1 hour and 20 minutes. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FORT MYERS, US - Reviewed by SHAUN - 21 July 2023
" Auto Europe very efficient and friendly. "
" All the guy wanted to so was upsell... ignored my spoken preferences and still tried to charge me for Toll Pass... tried to upsell and upgrade and would NOT Gove me a clear total cost for theism instead gave me separate amounts for upgrade, one way fee (already knew about), fuel buy on package (electric)... but when asked total end cost he only gave me like $30.... tried to bamboozler me, so he got no upsell... Was worst experience in years of getting Cars when I get a mix from you and from a direct supplier (Not Thrifty or Hertz!) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by DAVID - 14 July 2023
" Really, really disappointing experience from auto europe (misleading about GPS in vehicles and included as part of the price. Really disappointing experience from Thrifty from check in to departing the terminal. Staff not helpful and hid behind the rental agreement resulting in a very poor customer experience. "
" 3 hour experience from checking in to get the car out of the terminal. GPS paid for in advance then was threatened to be charged with an upgrade fee to get a vehicle that had GPS (rental agreement stated that GPS was included). Ended up getting a vehicle without GPS. Will make a claim against for refund for this. Got vehicle loaded up with luggage and attempted to leave the terminal, but was informed on exit that vehicle provided and available for rental was in fact unlicensed. Had to select another vehicle and unload and reload luggage and exit the terminal. An absolute shambles. Thrifty staff generally very unhelpful. Will be providing more detail when complaint raised and claim for GPS paid for not provided. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by NEIL - 14 July 2023
" Very poor experience with greedy Thrifty, obviously oversold their stock. A lot of very unhappy people in the queue and scattered around the floor which created an unpleasant atmosphere. You would have thought they would at least of handed water out. "
" On arrival at San Francisco airport 30 min before booked collection time we were met with huge queues. We had to queue for 90 mins only to be told they had no cars (unless we wanted an electric vehicle which would cost us £300 extra) and we would have to wait another 90 mins for one to turn up. Very little information from staff, our initial agent being quite rude. No where to sit and wait apart from the floor. The car was booked for 11:00, we didn't get into the car until 14:30 which messed our days up. When I asked could I return it back 3 hours later so I had full days of rental I was told no, I would be charge for an extra day. Car had a few minor marks & scuffs which we weren't told of and no one in the garage from Thrifty to report this too. Very poor customer service Thrifty "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by MICHAEL - 14 July 2023
" Very happy with experience "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by YORICK - 13 July 2023
" Although the fault is not with Auto-Europe, I would be hesitant to use them again unless there is a response to this feedback. "
" On the morning of our rental, at the counter we were offered an upgrade to a 'T' model for an extra $65. When we went to collect our car, it was not ready. The attendant told us to wait by the benches there. We had to wait 2 hours during which the attendant did not provide any information about when our car would be ready, was extremely rude & dismissive and would walk away or start using her mobile phone whenever we approached her. We had to return to the check in counter three times but were told to wait for the manager (Raven) who eventually appeared. She pointed to 2 cars we could use that were just sitting in the parking area. On leaving, our choice was queried and the manager had to be called again to confirm we could use the car. We checked in at 08:44 and left at 10:41 and so lost 2hours of our day rental. The customer service was appalling and the worst we've ever experienced. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOSEPH - 11 July 2023
" Auto Europe great as always - exceptional value and really helpful when you contact them, just really poor with the rental company in Boston "
" Took 4 hours to collect the car - utter chaos, under staffed and no organisation whatsoever, will actively avoid using thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEW YORK, US - Reviewed by ANDREW - 10 July 2023
" Dreadful. As above "
" I registered and provided all my details - driving licence, credit card etc - and was the told that there would be a wait for the car and there were 8 customers ahead of me. I began to chat with some of the customers waiting there only to discover that some had been waiting for over 3 hours for their car! The staff were unable to provide any timing on delivery of my car. I could not wait, so I went to Budget rent a car, and rented from them instead. I am over 50 years ole and I have never experienced this before. How can Thrifty confirm availability of a car, and then make you wait many hours for it. This is unacceptable and I request a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by MARTIN - 10 July 2023
" Great thanks will use you again "
" Clean car counter staff very good only thing I thought the milage was high but no problems would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by NEIL - 04 July 2023
" See above "
" I prepaid but they added extras without asking or explaining "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CHRISTOPHER - 01 July 2023
" easy pick up and drop off "
" great pick up point in terminal c and easy to get out of "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by JOSEPH - 30 June 2023
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by WILLIAM - 24 June 2023
" Really poor customer service and rental cars. I will use Alamo next time "
" I recently hired a car with Dollar and the experience was dreadful so I provided constructive feedback. The reply stated that you were sorry for the bad experience and that you would try to improve. I therefore rebooked with thrifty and I wish I had not bothered. The rental cost was over $1200 for 4 weeks rental and the dodge journey suv was in poor condition and had 54000 miles on the dial. It was dented and scratched and the rear view camera was broken. The oil service light was on and the steering was veering to one side. There was no other choice of car in the medium suv class and cars of this age should not be offered to customers. The car interior was dirty and had not been valeted. I will never use your group of companies again as you charge a high price for a poor quality car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by GARY - 23 June 2023
" Usually have no problem getting a vehicle in the class that I booked but on this occasion I was unlucky. I realise Thrifty was the problem and not Autoeurope. "
" Reserved a luxury class car but none available. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by RICHARD - 21 June 2023
" We were absolutely blindsided by Thrifty. We thought everything went really well but then at the end of the rental we were charged an additional $350USD for "roadside assistance" which apparently had been added on to our rental agreement without our knowledge?? I cannot believe they did this and now we are hugely out of pocket and Thrifty are not responding to any of my emails. We are really upset and feel like we have been really ripped off, I don't understand how they can do this. "
" We were absolutely blindsided by Thrifty. We thought everything went really well but then at the end of the rental we were charged an additional $350USD for "roadside assistance" which apparently had been added on to our rental agreement without our knowledge?? I cannot believe they did this and now we are hugely out of pocket and Thrifty are not responding to any of my emails. We are really upset and feel like we have been really ripped off, I don't understand how they can do this. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTHONY - 17 June 2023
" Apart from the really long wait at the counter, the rest was fine. There was/is confusion over how the sun pass system works. Not really sure what would be charged as you pass a toll to get out of the airport "
" At the pick up counter there was only one agent at the desk , with a queue of around 15 people or more . Three others arrived later but it took around 1.5 hours to collect the vehicle "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by GEORGE - 17 June 2023
" Good service "
" Great service and price "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by WENBO - 16 June 2023
" na "
" na "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by IAN - 16 June 2023
" Disappointing... "
" The car was very small, we had to put two seats down to fit our luggage. Was expecting suv and got the equivalent of a micra. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JIM - 16 June 2023
" Every thing great except guy at desk to interested in talking to coworkers "
" Guy at desk didn't seem interested "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by JOHN - 13 June 2023
" I always use Auto Europe, I like their system and they have always given e good service "
" I booked a luxury car but they did not have any so I waited for 35 mins till they brought one, having loaded up I was not allowed to drive through the gate because the plate was illegal, I was given an SUV but that also was illegal so another SUV, I dislike SUVs, The whole process took one and a half hours "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by CHARLES - 12 June 2023
" Good. "
" Totally easy, and good value for money. Car pickup and dropoff was actually Hertz (now same company). Counter service efficient. Yes, they offer expensive extra insurance. but it's easy to say no. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUSTIN, US - Reviewed by DOUGLAS - 08 June 2023
" As above - a good experience "
" Everything went well. Only (small) issue was that the washer fluid was low and it kept warning about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by GARY - 06 June 2023
" Auto Europe service fine but there should be some warning about length of time to obtain cars with certain companies. By example the same building had Hertz who had no queues whatsoever yet I had a 4 hour wait. "
" We had a 4 hour queue to get to counter at thrifty lax. This was after an 11 hour flight. Car was not in grade booked and had 58,000 miles on clock. Would never use Thrifty again. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ATLANTA, US - Reviewed by KERRY - 02 June 2023
" Auto Europe are OK generally. "
" Awful. It took 1.5 hours just to get to the counter to collect our keys. Huge queue with few agents. Locating the car was confusing as we were told to take any group B car, but with no guidance. We then had to queue again for another half hour to leave the car hire centre as they wanted to photograph the car and check my driving licence. Car return was functional but with no explanation as to what to do. Very confusing. We were finally helped by Talea who was ver good. It's a completely useless and inefficient system at Atlanta and I will not use Thrifty again unless it's the only option. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TAMPA, US - Reviewed by JOHN - 02 June 2023
" Drop off was incredibly easy and i was amazed how smooth the process was. "
" The car didn't have sat nav and it was little challenging to arrange although did get there in the end. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 02 June 2023
" Sorry not happy to comment on Auto Europe because of our poor experience with Thrifty. "
" The car we were given on arrival after over an hour wait was 4 years old, very basic and noisy, after a week the wheel noise got worse and the car felt unsafe so we phoned Thrifty and was told to take the car back to the airport for a replacement which was over an hour away from where we were staying. the second car was much better quality but there was an oil warning light on which I mentioned to one of the staff but was told the car was ok to drive and to phone if any problems! What really annoyed me was I realized on the way back to our apartment that I had left my mobile phone in the first car, we turned around and went back to Thrifty to be told they didn't know where the car was and to contact there lost property department. My phone did eventually turn up 2 days later but the whole experience was stressful and several hours out of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by DAVID - 30 May 2023
" Lovely car provided but could have been a bit cleaner in the cabin. "
" Bit of a hard sell from the member of staff at counter but experienced in what to expect and stood my ground. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by ALAN - 30 May 2023
" easy website with good options "
" Pleasant staff. Car was a bit older so had a few bumps and marks "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PETER - 24 May 2023
" The car was dirty, sand all over and in the boot, stunck of smoke, car not clean and scratches all over the body Never had this before, "
" On picking up the car, I had to explain that I was fully covered, but the member of staff made me feel that I wasn't. kept going on about if I broke down I wasn't and would have to pay, showed him the voucher told him again I was so it was a bit of a stand off. Didn't like the experience "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ROBERT - 23 May 2023
" As above, I rented the car via yourselves as I have done before same offer but did receive a GPS then. Assume the issue this time is with Thrifty Utilising yourselves again depends on how you deal with above "
" Booked a car with GPS as part of an advertised offer. When collecting car I was informed by counter staff that thrifty don't do GPSs and it didn't matter what my booking acknowledgement said. Counter staff advised I should use my mobile phone as a GPS unit as I had only rented a cheap car which doesn't have a GPS. This meant I had to take data roaming costs of £6 Per day with my provider. Having paid extra for the advertised offer and my roaming costs Thrifty works out as a very expensive hire company. We were very fortunate that we had the capability of activating data roaming or we would have been stuck in a strange location with no idea how to get to our destination. I will never use Thrifty again nor recommend then to others. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by STEPHANIE - 23 May 2023
" See 3 above "
" Not enough desk staff on for the amount of people queing. They also mumble so its hard to understand them. Hard sell to upgrade even when we knew we didnt need to upgrade. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by CHRISTOPHER - 21 May 2023
" Not impressed with collection of vehicle at all - time it took, plus the debacle of getting the right car and bring made you feel we were going something wrong plus the ridiculous amount of time it took! "
" To collect car took over an hr extremely slow service Then allocated wrong car - some sort of problem with the paperwork and we're made to feel we were stealing a car. Moved into another and supposedly correct vehicle only to be turned away at the gate again as the was still incorrect- took over an hr for us to leave with a vehicle!!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by WENDY - 21 May 2023
" Wouldn't use Thrifty again....would be better to pay a little more and start holidays the way we would like to. "
" Horrendous queues at check in. 90 mins before getting in front of a counter clerk. Once at the counter, the check-in experience reverted to what one would expect. Only Thrifty had this problem. All other renters had regular queues "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 20 May 2023
" Okay, except service at airport desk. "
" Insufficient number serving at desk at airport. I waited more than an hour, some customers ahead of me waited 2 hours. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 19 May 2023
" Ok "
" No problems, queue to long at desk in Orlando "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 19 May 2023
" car was a new Lincoln Nautilus with only 2800 miles and was a delight to drive for over three weeks. However the car was not particularly clean on the outside and the interior was dusty and not overly clean on the hard surfaces. The overall experience with Thrifty was good but they really should ensure cars are cleaned properly with particular attention to the interior before hand over. I would rent with Thrifty again though. In elation to Auto Europe they are my first preference for rental cars as I like the fact that the level of insurance cover means you turn up and collect the car at site without any need for upselling by the rental staff and their competitive pricing. "
" car was a new Lincoln Nautilus with only 2800 miles and was a delight to drive for over three weeks. However the car was not particularly clean on the outside and the interior was dusty and not overly clean on the hard surfaces. The overall experience with Thrifty was good but they really should ensure cars are cleaned properly with particular attention to the interior before hand over. I would rent with Thrifty again though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by PETER - 19 May 2023
" AUTO EUROPE ARE THE BEST CAR RENTAL IN THE WORLD THANKS AUTO EUROPE "
" when i got to the airport at orlando monday 24th april,i been on a 9H flight got to dollar and thrifty check in, to get my car and there where 30 PEOPLE WHATING FOR TO GET A CAR .THERE WHERE 2 PEOPLE ON THE DESK AT THRIFTY AND DOLLAR AT THE SAME TIME ..............3 HOURS TO GET TO THE CHESK IN ....... AND THEN I HAD TO GET MY CAR ( SO NOT GOOD VERY UPSET WITH THRIFTY...AND THEN WHEN MY RENTAL WAS OVER I TOOK MY CAR BACK AT 12.30 ..FULL OF PETROL..... AND WHEN I GOT HOME I CHECK MY BANK STAMENT ...AND THRIFTY HAD TAKEN £20.16 OUT OF MY BANK ???????????? CAN YOU LOOK AT IT FOR ME THANKS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by ALAN - 17 May 2023
" Booking through Auto Europe was efficient and easy. "
" Car was difficult to find and staff were unhelpful. Customer service operative added additional insurance without asking. Maintenance required warning on car but staff not interested. Dent in boot lid. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by MICHELLE - 15 May 2023
" Booking was easy and auto Europe consistently provide best rates although I think it might be wise to pay a little more next time to avoid renting from Thrifty "
" Arrived after a long 9 hour flight to find rental counter queue was half way down the airport. We waiting in line for almost 2 hours, plan was to drive straight to Tampa but with that ridiculous wait I was too tired so we booked a local hotel for tour first night. Rental counter not apologetic (although they couldn't say much to make up for the 2 hours of my life I had lost!), she even tried to sell me an upgrade when all I wanted was the car I booked and to be out of the airport! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MEMPHIS, US - Reviewed by ALAN - 15 May 2023
" Never again "
" We waited 3 hours in a queue to pick up our car which was not ideal after a 9 hour flight and when we got in the car it smelled of weed "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TAMPA, US - Reviewed by MARK - 14 May 2023
" The Auto Europe website is the best for vehicle pricing and ensuring proper coverage while hiring a vehicle and whislt I did not enjoy the Thrifty experiance, i would certainly come back to your site and service. The performace of Thrifty was not something you could control. "
" The wait at the counter was excruiating long, having travelled almost 17 hours, with the jouney to the airport, the airport wait and then the journey itself, I was pretty tired when I got to Tampa, then to wait nearly an hour for hire a car was the last straw. The lady who served us was OK. However, the staff at the vehicle collection point were rude and totally unhelpful "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by MICHAEL - 14 May 2023
" No receipt for car on return. Eventually came by email. "
" Car not clean, windscreen dirty, no mats so hard for hirer to keep footwells clean. No user guide in car (important now there are so many features). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by VINOD - 13 May 2023
" Auto Europe booking process was very good. "
" Thirfty counter service was really poor. Did not provide toll charge information. They could not add a 2nd driver. Did not give clear instructions of pickup location, "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by BRETT - 12 May 2023
" No complaints with AutoEurope. "
" Provided the car to me after the agreed hire start time (2:30pm). The car had a flat tyre and it took over an hour to be provided with a much older car - I eventually left at 4pm - that did not have a full tank of petrol, but I was still required to return the car by 2pm and with a full tank "per your contract". "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by JAMES - 09 May 2023
" Cheap rental lousy service by thrifty/ dollar "
" The queue was long and slow . Waited 2 hours to get to the front When I eventually got to the garage they didn't have the car ready. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
SEATTLE, US - Reviewed by LYNETTE - 07 May 2023
" Auto Europe hired me a car which was never going to be available. "
" They didn't have the compact car I wanted nor did any of the cars have navigation. The counter staff didn't understand what sort of car they were trying to give me. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by STEVEN - 06 May 2023
" Simple no excess system is a great asset. Good value "
" Poor directions in airport to desk. Toll system in Chicago not explained properly. Very expensive sat nav option. Car had quarter of a tank of fuel, should have been full. I spotted this and had to wait for it to be filled. Still took quite some time at desk despite info provided on line. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
NASHVILLE, US - Reviewed by JAMES - 06 May 2023
" Please see above. "
" Long queue due to being understaffed. When eventually got served very good customer service. Return was very quick and easy. Vehicle was almost new (1378 miles on clock). I covered a further 2200 miles without incident. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PAUL - 06 May 2023
" auto europe fantastic. "
" after a delayed flight we arrive at rental counter.to find a line of other renters 30 people deep with only one counter staff serving. 2 hours later i got my car "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOSTON, US - Reviewed by WILLIAM - 05 May 2023
" Outstanding staff from start to finish. "
" The staff were very helpful at desk and car pick up. On the return of our hire my wife who is disabled. At returns the man who we were returning to noticed my wife getting out the car as I was starting to take cases out and told my wife to get back in car and got one of the drivers to drop us for our flight, to save my wife struggling on to the bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JULIE - 02 May 2023
" Very pleased with my Autoeurope voucher! When I finally got to the counter there were no problems or the usual pressure to upgrade insurance etc as everything was included. Excellent! "
" Only negative was the wait time to collect the vehicle. Only 2 people on the counter so probably had to wait 30 mins, even though I was only 3rd in the queue. Automatic machines would be great for those with reservations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 23 April 2023
" Everthing else great apart for airport delay "
" No problems with the car but had to wait in line for 11/2 hours at Orlando airport check-in desk along with about 60-70 others "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SCOTT - 22 April 2023
" See above. "
" Horrible. Came off a 10hr flight from UK to San Francisco and had to wait 3.5hrs for our car. Dozens of others in same boat. Spoke to other car hire firms who said this happens all the time with Thrifty, they oversell their cars. Horrible experience and we missed out on a couple of personal engagements as a result. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by PAUL - 22 April 2023
" Wouldn't go anywhere near them at any cost "
" The 3 hour waiting in a line to be confronted with what did you expect renting a cheap car the the guy deliberately wouldn't run my credit card "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NEIL - 21 April 2023
" Happy with hire car and Thrifty "
" Offered EV but declined due to National Park visits and worry of EV charging infrastructure facilities. Fueled car was made available within an hour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DARREN - 21 April 2023
" Shocking!Battered&bruised "
" 2 hr wait to pick up.Between 1&3 staff at any time who disappeared for 15mins every single time they actually processed a customer.Fascinating and disgusting in equal measure "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by SAM - 19 April 2023
" Autoeurope is great "
" They had no staff at check in and it took over an hour to get the keys. People were shouting in the queue and it was awful. There were loads of staff there but they were looking on their phones and not working. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DUNCAN - 18 April 2023
" Everything was fine except this recovery charge added by Thrifty without my consent. "
" The car itself was fine but I've returned from holiday to find a Roadside Recovery charge added to my bill which I was not consulted about at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEVEN - 18 April 2023
" ok "
" Tried to add charges without permission Added concession fee despite being included Charged for full tank of fuel despite returning full Open complaint with Thrifty to refund charges for concession and fuel Car was not in bay, so had to find new one. New car was not fully clean "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FORT LAUDERDALE, US - Reviewed by STUART - 17 April 2023
" Not very happy as the above escapade put paid to the first two days of our vacation. "
" We arrived late into Ft Lauderdale to find the rental position closed until 05.00 am. We had a reservation for a car and no provision was made to fulfil that reservation. However at 05.00 am (after spending a very uncomfortable night in the rental building) we find there are no cars available. We had to wait another hour and a half before one was ready. On Monday this vehicle developed a fault which brought up a series of warning lights on the dashboard including the engine management light, this was accompanied by a loss of power and a misfire. We were just outside Naples when this happened, so decided to see if there was a Thrifty desk at Naples airport, we were in luck spotted a Thrifty sticker on the window of the Terminal. We ventured inside but guess what desk was closed. However there was a placard that said Hertz were available for queries. They were very helpful and within half an hour had found us a replacement vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MATTHEW - 16 April 2023
" Terrible Avoid at all costs, used for the past 8 years and was fine until this time. Staff couldn't and didn't care about the long waiting times, no extra staff provided to help! It was as if they were laughing and couldn't care less. "
" Orlando airport was a Absolute terrible experience, waited for two and a half hours for an agent to assist then the agent didn't inform me of extra charges that he just went ahead and put on my card, over £245!! Tired after being awake for over 24 hrs so didn't check until I left airport! Rang in the morning only to be fobbed off and told I would have to sort when car was returned, only again to be told by return staff to go to desk, no help there, told to go into airport collection desk to sort. The queue again was over two hrs long, spoke to a kind lady that took photo and promised that a manager would ring to sort, had no phone call!!! As of yet!! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by STEPHEN - 16 April 2023
" You provide phone numbers to contact you but, in places like the US, using my phone is exorbitantly expensive, so you should provide a WhatsApp number, twitter handle and/or an email address as alternatives "
" I get off a 9.5hr flight and find that their counter in MCO T3 does not deal with the issuing of the rental cars and I have to take my whole young family + extensive luggage across T2 where there is a massive queue and more than 1.5hr wait! They haven't put enough reps on the workstations so everyone is unhappy, tired and fed up. Eventually I am served and their rep tries to sell me insurance I have ALREADY PURCHASED! Judging by not just my experience but that of many other renters I noticed, maybe the rep should have given more information about how the US road toll system works and given me the advisable best option so that I didn't worry I would have escalating charges on completion of my holiday. I go to pick up my car and their rep in the garage is vague as to which one I can choose, so I go for the one with the most boot space. I find later that this is a tired old car with no sat nav, scratches around the car (no condition survey was undertaken before the car was released to me?!) and an entertainment system that sometimes worked, sometimes didn't and would reset itself randomly. At one point the rear door refused to close and I could not drive it safely. I brought theses issues to the attention of Thrifty and they wanted me to drive all the way back to the airport to exchange the vehicle. When I completed my rental I spoke to them and they gave me a minor refund of around $80 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by RHYS - 14 April 2023
" Unfortunately, as long as Auto Europe are using Thrifty, I would never recommend them In fact, I have already advised a friend against using them after being asked about my experience. "
" Thrifty / Dollar were the worst car rental company at Orlando airport by a long way. There were approximately 200 people queuing for in excess of 3 hours. There were 12 available stations at the counter of which only 2 or 3 were manned at any one stage. Staff were taking regular breaks (after every couple of people served) despite the growing queue. One man became agitated and loudly asked for his money back so he could go and rent from another company and the desk staff threatened to 'Call the cops'. I have never seen such unprofessional or disinterested staff during my 43 years on the planet. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by JAMES - 13 April 2023
" reeally bad experiance overall as no cars available "
" we had to wait 40 minutes in queue and then we where told no cars were available for at least 2 hours please contact me regarding this "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TAMPA, US - Reviewed by DANIEL - 11 April 2023
" My opinion will depend on the response to the comments above. Without question, this is the worst experience in 20+ years of hiring vehicles in multiple countries on a regular basis. "
" Upon collecting the vehicle, there was a 1.5 - 2 hr long queue due to short staff. Despite numerous requests, I was not told what make/model the vehicle was until the final collection from an abrupt/rude individual, by which point due to the 2hr wait for the vehicle, I did not ask for an alternative vehicle (a decision I regretted for the remainder of the hire period). Vehicle was not appropriate equivalent of a Nissan Pathfinder and should be classed as a people carrier due to low roofline / eye level and front wheel drive only. Whilst driveable, the vehicle was worn out and had the following faults: Wheel wobble from 65mph due to unbalanced tyres (additionally, tyre pressures were low) Gearbox fault with shuddering under acceleration which got progressively worse Noticeable play in steering Poor braking performance I phoned thrifty who advised to visit one of their hire centres. All were closed / uncontactable in the Orlando area, despite visiting 4 locations and phoning 5 times. In order to avoid further ruining our holiday, I did not return to the airport depot and drove the car as was, managing the multiple issues. From start to finish the service and vehicle were a disgrace. Additionally, I have been charged 160 dollars for two toll uses (totalling less than 10 dollars). I did not pay for tolls in advance due to waiting for 2 hrs for a hire car, following a 9hr flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LOS ANGELES, US - Reviewed by ROBIN - 11 April 2023
" x "
" The wait in the queue to pick up the car was more than 1 hour the queue moved so slow as you have already paid and chosen your car I have no idea why this should take so long awful experience after an 11 hour flight there must be a quicker way of doing this "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GARY - 10 April 2023
" Very painless experience with Auto Europe and great pricing. "
" Very quick service at pick up and drop off highly recommended based on this experience - and no hard sell for extras at the counter ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOSTON, US - Reviewed by JASON - 10 April 2023
" I usually always use Auto Europe, the coverage is great and the booking process is easy. Is not always the lowest price but with the extra cover it makes you feel less like the rental company can take advantage of you. "
" Waited what seemed like forever at pickup, 1 staff member not really working just chatting as the line grew longer and longer. Was refused a receipt at drop off (we will email.you one) they said. Was charged $30 for about half a gallon of fuel. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
RALEIGH, US - Reviewed by JOHN - 09 April 2023
" I have used AE previously and my past experience has been very good. My longer view of AE will depend on your support in this issue with Thrifty. "
" I have already e mailed you about this and have complained directly to Thrifty. In brief. N return the car fuel tank was full. Their return system is inadequate and they don't 'sign cars off' until you have left. The day after drop off they sent me a bill (deduction from deposit) saying the tank was only 7/8 full and charging me for 2 gallons plus fees/tax - over $25. I consider their approach to be bordering on dishonest. I am awaiting resolution if this and have already asked AE (you), by e mail, to pursue this on my behalf. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
DETROIT, US - Reviewed by DAVID - 09 April 2023
" Great experience "
" Excellent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 07 April 2023
" first class but long wait for collection . "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by RAYMOND - 04 April 2023
" I do appreciate, post covid car shortages but are the US companies giving the old high mileage troublesome cars to Thrifty? "
" High mileage faulty car, dirty interior smokers car, returned car due to jerking at low speed cruise. Was given a much newer suv. Better but still with 60k + miles. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DENVER, US - Reviewed by CARL - 04 April 2023
" Perfect in every way. "
" Great, helpful staff and everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 03 April 2023
" Don't use Thrifty!!! "
" I arrived at the Thrifty rental desk 1 hour before I was due to collect the car & was told the car wouldn't be available until 7pm. I asked if there was a way to collect it without waiting & was told if I paid 20$ extra. I was definitely NOT TOLD that would be 20$ a day for 15 days. So my credit card was charged 319.50$. NOT ACCEPTABLE. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by VINCENT - 31 March 2023
" Auto Europe worked well but watch the rental company for extra payments when you arrive to collect your car! "
" Felt I was sold extra cover in a slightly sneaky way. Pick up and drop off good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PAUL - 31 March 2023
" Everything went very smoothly, no stress. Just what you need when on holiday. "
" Very good. Pick up and drop off were very efficient. I did 1600 miles and the car was very reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NICOLE - 28 March 2023
" I am using Auto Europe now for many years to book any car hire I need and I never had an experience like this. The waiting time to pick up was over 2.5 hours. There was a long queue. As the pick up time is in the contract, the company should anticipate the number of pickups and have sufficient staff in place. After a long haul flight this is very unpleasant. At the desk I was given a different car as the one I hired wasn't available and big enough for 7 people (what I had booked) The extra cost for this was $1996.88. "
" The waiting time to pick up was over 2.5 hours. There was a long queue. As the pick up time is in the contract, the company should anticipate the number of pickups and have sufficient staff in place. After a long haul flight this is very unpleasant. At the desk I was given another car as the one I hired wasn't available and big enough for 7 people (what I had booked) The extra cost for this was $1996.88. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 26 March 2023
" Shocking Experience first time in 24 Years I have had a problem with any car rental in the US. Please could you pass this on to Thrifty as I am so Angry about the experience we had this time. "
" we arrived at 2212hrs to be told there was a 6 hour wait for a car. I contacted thet hotel we had booked that we would be late. we left the rental lot at 0332hrs and arrived at our hotel 120 miles away at 0540hrs (5 hrs late) to be told the room was cancelled after 0400hrs so lost our room and $98.50 which we had paid. The car had been reserved on the 30/12/2022. Shocking Service by Thrifty, and no offer of compensation or the lost hotel room. will NOT be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 26 March 2023
" When I emailed and asked for help the reply was received quickly. Unfortunately it was Thrifty who were the bad guys. "
" The counter staff added additional insurance without asking me if I wanted it. I contacted them the following day and they agreed to remove it from my bill which the staff at drop off confirmed had been done but it was still charged to my credit card. This all felt like a fraudulent transaction. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by COLIN - 24 March 2023
" Excellent service. Good vehicle at a reasonable price. "
" Very good firm. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 22 March 2023
" I have used Auto Europe several times & have been very satisfied with all of my communications with them. "
" My only negative comment would be that there was no facility for Thrifty at Terminal C at Orlando International. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MARK - 22 March 2023
" After a long haul flight the last thing you need is to wait 2.5 hours in a car that's booked "
" Waited 2.5 hours queuing for the counter to pick up my car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JOANNE - 18 March 2023
" Used Auto Europe before no issues ever. Great prices "
" Only issue was large queue at counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by VICTOR - 16 March 2023
" Also extra charges on our card not requested or authorised by us Wouldn't use thrifty again "
" Nearly 2hours queuing to collect vehicle Then vehicle allocated has puncture so wait another hour for replacement vehicle "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOSEPH - 15 March 2023
" Limited use of the vehicle as it was underprepared for our needs. "
" Having booked a Chevy Tahoe is assured it's was a 4/4 or AWD but thrifty had bought the cheapest version of the Tahoe, which is 2WD. We rented the car to visit the ski resorts around Lake Tahoe and needed 4WD. Thrifty offered an upgrade but for $2500! They also upsold me insurance that I didn't want and asked them to remove on 3 occasions. It was only when I returned the car and received an email explaining I'd been charged. I'd like a refund for this. Can you sort? "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SUZANNE - 14 March 2023
" Thrifty will not be in business very long with this level of customer service "
" Waited for over 1 and half hour in a huge queue, then got to the counter to greeted by what can be best described as ignorant and rude member of staff, I would include idiot in that description but he would have to improve 100% to qualify as an idiot, no rental paperwork was given by either the counter staff or from the garage so we spent a whole week with a rental car with no rental paperwork. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JAMES - 04 March 2023
" Not Auto Europe's fault, but suggest you drop Thrifty form your choices. "
" No cars available, over booked. 1.5 hour wait at desk. 1.5 hour wait at garage area. No cars available, but lots of very angry people. Eventually, dirty, scruffy, smelly car given to me, car straight round from previous drop off. Unable to move from garage area for 15 mins, as there was a cue at thrifty pass out booth. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
WASHINGTON DC, US - Reviewed by ALEKSEI - 01 March 2023
" There is a shortage of cars at Thrifty and Hertz offices in DC airport. Because of that there is overbooking and I waited 4 hours to receive my car. It ruined my plans. Moreover, there are unauthorized charges from Thrifty on my credit card (4X the price of the car rent). Avoid it at all cost... "
" There is a shortage of cars at Thrifty and Hertz offices in DC airport. Because of that there is overbooking and I waited 4 hours to receive my car. It ruined my plans. Moreover, there are unauthorized charges from Thrifty on my credit card (4X the price of the car rent). Avoid it at all cost... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by DANIEL - 28 February 2023
" Thrifty terrible, auto Europe fine "
" Pick up took 2 hours. Car was not clean. Oil light repetitively came on during rental period. Oil level clearly hadn't been checked. Counter staff added on charge without consulting us and we're unhelpful, uninformative and slow. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
DENVER, US - Reviewed by RICHARD - 25 February 2023
" See comments at point 3 "
" Counter staff welcoming and friendly but completely changed manner and attitude when I refused to take top up insurance. Then matters got worse when he inferred my rental choice may be illegal and I could face a huge fine if mountain conditions became severe and I was stopped by the police. He tried to upsell to a 4x4. I refused as I knew Snow and mud tyres are fitted to the rentals and that would comply with the Law. To say he became extremely unpleasant was an understatement. I travel to the states frequently and for 30 plus years and they all try the upsell to some degree, but this cunt takes the Gold medal for personality change and rudeness. I do not in anyway think Auto Europe are to blame for this. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by JOHN - 24 February 2023
" The experience at Miami added to the previous experience at Orlando - never known anything like it! "
" Upon arrival at the queue to the counter we were told there would be a 2 hour wait for a car We proceeded, the counter man was quick, we told him we wanted to refuel the car for drop off but he put the charge on the contract. We mentioned this to the pick-up & he explained that we could bring it back full and it would be taken off. On exit another member of staff said it couldn't be changed and we had to return it empty. It was like a lottery in the garage with staff holding the contracts and shouting out names in order of arrival as cars came in. We only received our car at 2pm "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 17 February 2023
" Never seen a situation like that before and i have rented cars from Thrifty on many occasions "
" We landed at Orlando at 16.20, following a 9 hour flight. Baggage reclaim & passport control were slow then we got in line for the car rental at 17.45, there were approximately 60 customers waiting for Thrifty & Dollar cars. We finally left with our car at 20.00 - over 3.5hrs after landing! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by NICHOLAS - 03 February 2023
" Is there any compensation that I can get for my experience. I asked Thrifty and they said I had to raise it with my booker. "
" When I got there I had to wait in a queue for 1.5 hours I then had to wait another 3 hours to get my car A total of 4.5 hours to get my car. Not acceptable "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by ALAN - 01 February 2023
" I think I have shared my experience with the comments above "
" Stood for 0ver an hour waiting to be served. Picked up a Nissan Rogue at Ft Myers. When I got on to i75 the the brakes were grinding and spongy. I drove the car 30 miles to Naples FL which was my destination trying not to brake to much. The next day I returned car to Naples airport and reported brake issue. Staff changed the Nissan for a Ford Escape without any problem. The car seemed ok travelling around Naples as it was only being used to go to the beach and for shopping. On the 19th December had to travel back up i75 to Ft Myers airport to pick up my daughter when this car started misfiring. When I got to the airport I informed Thrifty regarding this problem. No apology was given but but I received another car which took over two hours as they had lost all the paper work for the previous vehicle. I found this totally unacceptable army daughter had just come off a flight from Scotland which took 20 hours. We have complained four times to Thrifty but as yet received no replies. I have used Thrifty in USA for 20 years and never had an experience like this. The first two cars which I received were both unfit for the road and a danger to the public. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LOS ANGELES, US - Reviewed by DAVID - 29 January 2023
" Auto Europe was a great experience with perfect communication and competitive pricing. "
" The only rental desks with a queue because of insufficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JAMES - 17 January 2023
" Autoeurope are a safe bet always good service and advice "
" I booked a intermediate suv and was offered a std in my opinion and had to upgrade for another £300 I ended up with a Nissan rogue , I've been renting for years and should of known better ! Car was great by the way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by PAUL - 16 January 2023
" Great prices "
" We waited for about 30 minutes at the counter to pick up the car and queued for another 30 minutes at the exit gate "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by RICHARD - 15 January 2023
" Thrifty, As above. Terrible overall. Will not use Thrifty ever again. I have used AutoEurope before and have booking for June 2023, I have had no previous problems and believe this is all Thrifty. However, I paid for a higher class of vehicle then I received so I should be compensated for this. "
" Two hour queue at Thrifty/Dollar desk at Orlando Airport. I have been billed for car even though I have a voucher showing fully paid. No Standard SUV with GPS available. I had to take a smaller compact car to get GPS. I was told by Thrifty rep that they do not do Standard SUV with GPS, something I find hard to believe. They stated this was AutoEurope fault and no one should believe third party bookings! Car was not cleaned, found open Mayonase packets in doors and on floor, bad stain in Boot. The staff at pick up were very unhelpful, and would not accompany me to see car, I had to find my own vehicle. Very stressful after international flight. Drop off was the complete opposite experience, very good. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GWYN - 24 December 2022
" Auto Europe are great and will use again thrifty are a disgraceful con company "
" I was charged for road side assistance which I never agreed to or spoke about "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PAUL - 18 December 2022
" auto europe great experience. my choice of provider not so good. "
" I was harassed by the counter staff for an upgrade according to her the car was not suitable for me. i accepted total cover to include tyre changing etc. I disscussed sun pass she informed me that now it was too expensive.to which I agreed.only to find later that it was added to my bill. had a negative experience with thrifty before, will not again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by BORIS - 12 December 2022
" Excellent and easy check-in and checkout "
" Very efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by NICHOLAS - 11 December 2022
" Good value, arranged and modified bookings on line. Have booked with auto Europe many times over the last 25 years or so. "
" Despite arriving 3 hours later than expected about 2.30 in the morning we picked up the car with a minimum of fuss and ended up with a 4 wheel drive full size instead of an economy. Great we drive 4 wheel drives at home. The only problem was that the tailgate stopped working part way through the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALLAN - 09 December 2022
" This rental was just about "acceptable" "
" None of the staff engaged. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
AUSTIN, US - Reviewed by NEIL - 05 December 2022
" Very efficient service. No pushy staff. Car was clean and tidy "
" Staff were very polite and helpful. Explained all the add ons we could purchase and were not pushy when we said no thank you. Very happy with their service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by PATRICK - 17 November 2022
" Won't be booking thrifty again "
" 2 hour wait in queue to pick up car. Only one person working on desk. No queue at any other desk. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by DAVID - 06 November 2022
" all in all very good - this is the 6th or 7th year we have used Auto Europe for our car hire in Florida and we have never been disappointed "
" Thrifty desk was closed - it was 00:30 but we were directed to the Hertz desk very efficient girl there dealt with us and upgraded us to 5 Star - cars were in short supply due to Hurricane Ian - we were given a 2022 Chrysler Pacifica - this is a six seater people carrier - we had hoped to det what we asked for a mid sized SUV ( usually a Ford Escape or a Nissan Rogue) but you could not fault the Chrysler for its driver assist accessories and it was an easy car to drive and the parking aids made that easy too- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 30 October 2022
" Overall, car was excellent and staff checked in and out efficiently "
" Good quick check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by KEITH - 29 October 2022
" Good service overall with Thrifty. SUV was clean and tidy despite having covered over 30K miles- I checked all fluids prior- which were fine. Tyres ok too "
" Quick and easy service both way in Atlanta- I had to pay for Recovery Insurance when I arrived which was unexpected as I thought my Voucher covered all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ALLAN - 27 October 2022
" No further comment "
" Check in staff added unwanted additional insurances to the hire period without informing the customer. Check in staff offered the purchase of an electronic toll pass but failed to inform that toll booths had been removed from toll roads. Toll pass was declined with the intention of paying cash as and when required. This exposed the customer to potential fines for non payment of tolls, however, return staff were able to retrospectively add the toll pass thereby obviating any fine potential. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by SIMON - 27 October 2022
" The deposit on my card was larger than expected. Also possible additional charges not fully explained. "
" Everything when as it should. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOSTON, US - Reviewed by DAVID - 25 October 2022
" Not a bad experience, but could have been better! "
" The desk staff were very good and explained that the insurance I had purchased did not cover everything so I purchased a further policy as an extra. it would help if the insurance was clearer. The vehicle could have been a bit newer with a few less miles. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by GEORGINA - 22 October 2022
" As always excellent service "
" No pick up/ drop off at terminal C Orlando international airport. Lack of communication. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by MICHAEL - 21 October 2022
" My comments relate to the additional insurance offered by AutoEurope at the time of booking. I took this and paid the extra fee to AutoEurope, the voucher from them clearly stated all the additional coverage. This however was worth the paper it was written on as it was rejected by Thrifty when at the counter, stating that no additional services had been updated on the pier system - so I had no option but pay again. AutoEuope we're fairly blasé about this when challenged upon my return from hols. My recommendation would be to not take the additional coverage with AutoEurope and pay for these extra services when collecting the hire care, otherwise you may end up paying twice as I did "
" My comments relate to the additional insurance offered by AutoEurope at the time of booking. I took this and paid the extra fee to AutoEurope, the voucher from them clearly stated all the additional coverage. This however was worth the paper it was written on as it was rejected by Thrifty when at the counter, stating that no additional services had been updated on the pier system - so I had no option but pay again. AutoEuope we're fairly blasé about this when challenged upon my return from hols. My recommendation would be to not take the additional coverage with AutoEurope and pay for these extra services when collecting the hire care, otherwise you may end up paying twice as I did "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SAN JOSE, US - Reviewed by DAVID - 19 October 2022
" Happy with system and outcome "
" Simple especially with last min booking "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALAN - 18 October 2022
" . "
" Very good, only negative was at the start of the hire getting the vehicle. The queue to the counter took over 1h with only 3 people serving which one kept walking off. At the desk there was hard selling extras which was in fact not necessary. Like the toll charge which was suspended across the state at the time. And road side assistance as I would need it because my area was badly affected by the hurricane, this was in fact not true. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by LESLEY - 15 October 2022
" Shocking , used AutoEurope many times always satisfied "
" 1st of all, the car was filthy inside and out , papers sweet papers inside steering wheel sticky , outside not washed dusty, them my contract was full to full, only quarter full told staff said couldn't do anything bring back empty, had to go looking for petrol station as neede to get on freeway to go distance , as it was midnight had problems , also we collected car at phoenix and drop off lax we had to pay 150 dollars , as the car we got was California registered can't see why we had to pay fee as we took car back to California for them . Not happy at all as my contract has not been kept to .we also had to drive back to phoenix airport as the card they gave us said car was full of petrol I did say to several staff about petrol problem and about car registration, and cleanliness of car or lack of No covid cleanliness at all , and couldn't care less .awful please can you do anything , feel as though I should get refund as they've not kept to the contract thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KENNETH - 15 October 2022
" Will run next time with a provider that provides what we paid for "
" Paid for vehicle Thrifty never intended to provide Supplied with smallest car on road, much smaller than paid for Smaller car supplied was damaged and underpowered Seeking refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOSTON, US - Reviewed by DAVID - 15 October 2022
" Experience with Auto Eurpe was good with no issues "
" Had to wait 1hr 10 minutes to check-in at Thrifty Counter. This was a disspaointing start to our holiday car rental experience. The car we were provided did not match the expected rental specification. The car was direty and far too much damage to the paintwork. We had to ask for the car to be changed. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by SIMON - 13 October 2022
" Pick up and return of the vehicle were terrible. "
" On arrival we were advised there would be a short wait because they didn't have any cars. Many other people were waiting. We waited an hour and a half. The efficiency of the older lady behind the counter was terrible. She was spending ages stapling pieces of paper together. It was very frustrating. When we returned the car there were no Thrifty staff to accept it only a very rude Sixt staff member who point blank refused to help us "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
SARASOTA, US - Reviewed by IAN - 08 October 2022
" See above "
" Took a long time to pick up car as only one person operating the desk for a number of companies Over 40mins wait "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GARETH - 07 October 2022
" The rental return is a farce. Do you know at lax bearing in mind we have no gps that thrifty has any amount of out of date road signs directing you to an age old abandoned thrift returns lot. Are you kidding me???? "
" There was no gps available. Apparently you are expected to use Apple Car for all the international drivers out there that have endless amounts of international data roaming. They went through the motions of "trying to find a car with gps" of course to no end. You are a broker knowing only too well that you are using rental companies with zero chance of gps hire in the USA. You are acting in bad faith. May I suggest it would be much better to earn renters so they can take their home gps or download usa maps onto their European gps rather than refer them on the day knowing only too well this is not possible. Absolutely deplorable. Shame on you. Also they attempted to charge me for a child seat which at no point was requested. Again I suspect another scam. Shocking antics. Only my rental voucher had no mention of a child seat I was being charged $60 and was being referred back to you competent bunch if I took issue. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MIAMI, US - Reviewed by STEPHEN - 05 October 2022
" Excellent "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by LEE - 05 October 2022
" No fuss or issues. Voucher arrived promptly and everything was provided as expected. "
" Very good apart from long wait at collection as not enough staff on to cope with the demand. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOSTON, US - Reviewed by KATHRYN - 03 October 2022
" The charging of your Pass for Tolls appears to be simply a form of extra charges. We where told it was the best way to get out of Boston and where under the impression we would only be charged for the tolls used. Not the case. Alternative give was to be charged excessive tolls charges and administration costs for each toll we went through. "
" Had to wait over an hour at pick up Cat ordered not available charging re tolls not explained correctly and over $120 charged when tolls only used on 2 days of rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BOSTON, US - Reviewed by CHRISTOPHER - 03 October 2022
" No problems with the vehicle or service "
" No problems with the vehicle or service "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by DAVID - 03 October 2022
" . "
" Staff very helpful throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PAUL - 03 October 2022
" ! "
" I was unaware of the offsite nature of Car Rental at Denver. Fortunately the transfers to and from where efficient, so not a major issue. Otherwise Thrifty did a reasonable job. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by RAYMOND - 02 October 2022
" Changed my booking twice to get a lower price and was looked after very well. "
" Very positive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by SIMON - 02 October 2022
" Good value and all inclusive insurance from autoeurope "
" Flat tyre could not get repaired and no replacement vehicle had to drive on temporary space saver wheel for 3 days "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 30 September 2022
" Need to pay more attention "
" After a long transatlantic flight, I was sold unnecessary upgrades, which I didn't ask for, I only realised this when I got to my hotel. My fault for not paying attention at the desk "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEATTLE, US - Reviewed by LIONEL - 28 September 2022
" Auto Europe offer a good service and are usually cheaper than other offerings. "
" I booked a car and added that I wanted GPS for the rental period. On arriving in Seattle I was advised that they had few of the smaller models with GPS as they had been removed. I was persuaded to change to an electric car as these had GPS as standard and was told which bay to pick up the car from, the car whilst a little strange was fine until I parked at a local mall. The car locked itself and I had to phone the Emergency Roadside assistance desk so they could remotely unlock the vehicle. They advised taking the car back to the rental facility as the same problem may happen again. This I did and opted for a SUV which was supposed to have GPS but in reality did not so back to the customer assistance booth for yet another change of vehicle of the same group as originally booked without GPS. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BOSTON, US - Reviewed by JULIE - 21 September 2022
" Very Reliable Comany, excellent to deal with. "
" First Class Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GREGORY - 20 September 2022
" we are really disappointed with the service from start to finish as we were given no reason for why we could not pick up the car and were left stranded. we had the drivers licence, debit card with available funds and had pre-paid on credit card. we were just told the card wouldn't work so there was nothing we could do. we have been since trying to get a response from Thrifty since 3rd September and still yet to hear back. we will continue to reach out to claim the refund as we have not been provided any service here "
" We arrived in LA on September 2nd having pre-booked a car until September 17th with the plan to travel around California for 2 weeks. We were not allowed to pick the car up and have lost out on a huge amount of money and as a result, has completely ruined our holiday, we have been trying to reach out for 2 weeks to get a resolution to no avail. we are looking to escalate the situation as we had all documents needed at point of pick up as we were advised we could us a debit card for $500 deposit which we have proven we had. we would appreciate someone's response immediately as we were advised that we would be able to claim a full refund by the sales assistant at Thrifty but have had no reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DENVER, US - Reviewed by STEWART - 20 September 2022
" You would expect when you pay a premium for breakdown cover that at a time of need it actually works. In this case it did not. Was left at the roadside with no assistance. "
" We had a puncture at approximately 16.30pm. After numerous long telephone calls the tyre was repaired at 09.00am two days later. This is totally unacceptable. We had to make our own arrangements to get additional transport to our destination and then get transport again back to the car when eventually a repair was carried out. The car had no jack, spare or an emergency way to inflate the tyre. The additional cost that is added for breakdown service that is non existent. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JORDAN - 19 September 2022
" Auto Europe are always great and I will use them again without question. However, I may not use Thrifty / Dollar as I wasn't happy with the dishonest up sale tactics or the cars overall condition. "
" Counter Staff attempted to upgrade my fuel to "pre pay" without asking. When challenged, they stated I would be cheaper pre-paying for the fuel. They charge over $10 per gallon. Fuel in and around Orlando is approximately $3.40 per gallon. The car was only 1 year old but was knocking from the rear. No Thrifty locations other than MCO which was too far to travel. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BOSTON, US - Reviewed by NEIL - 18 September 2022
" It was good value, easy to do and included all the insurance . "
" No issues quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 18 September 2022
" very good customer service "
" very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NORMAN - 18 September 2022
" Would avoid using your services at all cost. "
" Advisor at the counter said even although our voucher confirmed we had paid for the Premier top level insurance cover, it was invalid. He then charged us an additional £183 without disclosing. He said he would email me a copy of our contract and it was never received. I complained to your customer services by telephone but the advisor could not assist. Overall a shocking experience and we will never use your services again. Additionally the car was 4 years old with 50,000 miles and very tired!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by DAVID - 16 September 2022
" The experience with Auto-Europe was very good and the above comments do not apply to you. "
" The choice of car appeared to a class lower than booked. It was dented on the bonnet & the boot. The collect took over 2 hours because their was only 1 person on duty until the last 15 minutes. The man allocating the cars was rushed off his feet as was the man receiving the car without inspecting it, so I am concerned that Thrifty may find things to charge with although the car was pre/damaged/scratched whenI collectedit and I did point this at the time. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ROY - 13 September 2022
" always good service from auto Europe "
" 2 hours waiting in que when I had given them all the information they required online. did not have the car requested or anything like it had to pay to upgrade. 2 hours waiting in the garage que, they had no cars, had paid up front for fuel to find the tank was only 3/4 full. Very, very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by ROMUALDAS - 12 September 2022
" difficult to compare your service with thrifty service "
" We wait on counter 2 hours until we get the car. After the we said about how unhappy we are, they said that they can cancel or reservation "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEN - 09 September 2022
" Having used auto europe before and have been happy, this time was not a good experience but will probobly try auto europe again as this may of been an unusual time due to covid reasons? "
" Only a choice between 2 cars. One too small for our cases and the other smelly with lots of bad scrapes, dents and damaged paint. Had to take the damaged bigger one. We asked could we change it and was told we probobly could try the next day back at the airport base. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MIAMI, US - Reviewed by PAVEN - 08 September 2022
" Please call me to discuss. "
" Vehicle had various issues from the pick up and called numerous times to rectify but no one had responded. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by CHRISTIAN - 07 September 2022
" Happy with the service received, clear and swift communication. "
" Lack of clarity over the fuel situation despite seeking the clarity. Now in dispute with thifty. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by IAN - 04 September 2022
" Auto Europe is always my 'go to' supplier for car rental "
" Counter staff could have been more friendly. Car choice was good but vehicles were well used and lots of scratches and dents "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JAMES - 30 August 2022
" After this I will not hire a car again unless there's no alternative. "
" 30 minute wait for shuttle (not stated at time of ordering) then took nearly 2 hours to get the vehicle. Then an additional $100 for a booster seat (a mandatory safety requirement), which is more than the cost to buy the seat brand new. Should not take so many bookings if they cannot be fulfilled within a reasonable timeframe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ANTHONY - 30 August 2022
" Always use your company. Great service and prices. "
" Long queue and not many agents took 45 minutes collecting car. Agent tried to upsell me on a better car and insurance. Told me a second driver is not included in California? On the positive side got a better car than expected. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by MARTIN - 28 August 2022
" We would recommend to others but not if they get told false information as we did. "
" We had to upgrade the car as Ford Focus sized vehicle we booked turned out to be a smart car. Also the lady behind the counter talked us into paying $5.30 per gallon so we didn't have to fill the tank on return, telling us it was a great price when it really wasn't. We got fuel for $4.50 a gallon whilst driving around. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by FIONA - 28 August 2022
" I have lost confidence in Auto Europe as despite booking and paying for all coverage as I thought, this turned out not to be the case. This should be made clear in the booking process. "
" I was very disappointed with Thrifty. When I went to the desk they said I hadn't paid for roadside assistance. They said that if I had a puncture I would have to make my own arrangements to buy a new tyre. If I broke down I would have to call a garage to tow and pay for this. I was really shocked as I thought I had paid for all coverage in the hire fee. When I have hired through Auto Europe before I have never had this problem. They charged $220 (£185) which they said I had to pay. They also wanted to charge for using toll roads which would have been nearly $500. I refused this as I knew about Sunpass. They were quite aggressive when I refused saying that I would end up paying more as there are a lot of toll roads. This is very misleading as my total toll road usage came to around $8.00 total. They were trying to make me fearful which I was upset about. They also said that the car was too small for 3 people and that I had to upgrade at additional cost. I refused and insisted that I spoke to a manager as this seemed ridiculous. He agreed. The car I was given would seat 5 comfortably. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRESNO, US - Reviewed by SYRAJ - 23 August 2022
" Auto Europe didn't have any role than booking. Had to deal with thrifty to sort out issues. The last message regarding toll was not responded to. Being not familiar with San Francisco, the roll requirements should have been advised. "
" Didn't have any choice for selection. There was only one car and had to take it. Car was not cleaned and not sanitized. Steering was sticky. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by ADRIAN - 22 August 2022
" There was a cynical bait and switch - we booked and paid for a 7 seat Nissan Pathfinder or similar through Auto Europe and on arrival at the counter I was only offered a much smaller car totally inadequate for our luggage etc. and ended up having to pay an extra $250+ for a suitable vehicle "
" There was a cynical bait and switch - we booked and paid for a 7 seat Nissan Pathfinder or similar through Auto Europe and on arrival at the counter I was only offered a much smaller car totally inadequate for our luggage etc. and ended up having to pay an extra $250+ for a suitable vehicle "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by LAURENNE - 22 August 2022
" Good value, clear information, nice vehicle. "
" Super nice counter staff, smooth pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by LYNDON - 19 August 2022
" Booking very easy on website all costs and cover plainly explained. The rental desk was busy but still only took about 20 minutes Nice clean car only 4k miles on the clock "
" The rental desk was busy but still only took about 20 minutes Nice clean car only 4k miles on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALAN - 12 August 2022
" Autoeurope continue to have a very good customer friendly system and provide competitive rates "
" The reception was friendly and whilst options were identified there was not the usual hard sale to take them. The car was clean and in good condition and returns was very fast. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by LOUIS - 26 July 2022
" Efficient "
" Way too long on pickup! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
RALEIGH, US - Reviewed by COLIN - 10 July 2022
" As comment in part 3. "
" Good car and excellent service. Had to change the pick up time due to flight cancellation. Phoned and no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 05 July 2022
" No problems with auto europe but very dissatisfied with Thrifty. Will never use again "
" Having been told at the counter to bring car back empty because they only charged $4.69 per gallon. I was debited £83.83 from my credit card this morning. I was able fill the rental car during my stay for $62 from empty to full. £83=$101 approximately. I was duped and lied to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SHARON - 04 July 2022
" Won't be hiring a car anymore far too expensive, will take Ubers in future. "
" Way to expensive, Don't like the way was pressured to take car on full to empty, said I wanted full to full option, was told it was much cheaper to take full to empty don't think that was true! Also sunpass very expensive over $10 a day, where are you going to spend $10 a day in Orlando if you have come for a Disney holiday, should be pay as you use. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS VEGAS, US - Reviewed by JOHN - 02 July 2022
" I have had no problems with Europcar and waited until I had a email from you, but the best price was with Thrifty and I took it, wrong decision. "
" I booked it with you and paid the insurance that I needed, we we arrived to pick the car up it was suggested by the Agent the next size up would be better, we agreed and signed as it was more expensive but the Agent added extra insurance without discussing it with us. Just sign and you are on your way which I did, not until you get the email you find what you actually signed for. I have used your firm quite a few times and the first time I have been caught, I will now look for other Agents. The 1st car we picked, we got to the gate only to be told that car needed a service so we had to take it back and choose another which we did, when we arrived at my Sons house and in the daylight we noticed the cloth seats were stained in sweat so I got hold of some cleaner and removed the sweat marks, the car did not smell that it had been sanitised. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ATLANTA, US - Reviewed by JOHN - 01 July 2022
" You probably perform ok but yor agents at thrifty atlanta do not. "
" For the rip off price off £1100 I had to wait 2 3/4 hrs at the check in desk. Two postions filled for Ten Positions . Looking at reviews later this was normal. Don't blame covid. First car when got outside garge found car had cracked windscreen plus warning oil needed changing soon. In confusion having to return car lost articles and return the staff just laughed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by MICHAEL - 24 June 2022
" I always use Auto Europe wherever possible and have never encountered any problems. Website is easy to use and when I have needed to call staff have been more than helpful "
" the service was very good. the only problem was the queue to collect the car which was around 45 minutes long with not enough staff on the desks "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by MATTHEW - 02 June 2022
" The overall experiences was poor and as usual I was oversold something at the desk that I clearly didn't end up needing. No attempt was made to ask where I was going to see if pre payment of tolls was the best option. "
" When I arrived at the airport the Thrifty desk was shut and I was redirected to Dollar. I was in a queue for over an hour. The car was fairly old for a hire car. I was also sold an extra for prepayment of tolls. This was $11.99 per day but there was no way I was ever going to use toll roads other than my journey to and from the airport. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by JOHN - 29 May 2022
" Good car for a reasonable price. "
" Easy to deal with and replaced the faulty car without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 24 May 2022
" see above "
" although the experience was very good, there was still the hard sale at the check-in desk, they even tried to sell even more insurance, despite the fact I had bought the premium package including enhanced insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 19 May 2022
" Have used AutoEurope for many years, always had great rates, no problems and very helpful staff "
" The hire process was good, car was good BUT I declined the premium breakdown cover as I have my own. I was very disappointed to find they still charged me for it. I know they will say that it's my fault for signing but I believed I was signing for a tank of petrol and a deposit. The screen you have to sign doesn't show you much and after a 24 hour journey you are not at your sharpest. The practice of adding this charge seems a bit underhand to me. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 18 May 2022
" I think I have explained perfectly well above "
" After a 9 hour flight, a 2 hour imagination queue, a 1 hour Thrifty queue I was tired and ripped off by being persuaded to pay 110 USD for tolls, and 80 USD for fuel. Total additional bill 350 USD also including roadside assistance. Never use Auto Europe and Thrifty again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MIAMI, US - Reviewed by MICHAEL - 18 May 2022
" Apart from the fact that it took Auto Europe nearly 24 hours to confirm my booking – which was far too long to be in limbo – first class! Thank you "
" Painless and very efficient: just what we want. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANGELA - 10 May 2022
" Way too expensive for families to travel & rent vehicles - especially with the cost of living being so high. "
" I've used Thrifty several times before and always been happy. The cost of hiring this vehicle was the most competitive but still 175% higher than previous and 100% more expensive than the car rental I had to cancel last Autumn. US car hire out of Orlando is now so expensive, I'm seriously considering selling my Florida Vacation home. USA Guests are now choosing to drive to FL, UK guests are being priced out of Florida vacations when weekly car hire charges for a large family costs more than the cost of a week luxury villa rental. If villa owners had hiked rates by this much, we'd have no guests willing to rent. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WAYNE - 04 May 2022
" Couldn't find anybody to help me with collecting car when finally found it I drove of to find the radio didn't work in it and don't until a week after I collected it . Drop of was excellent lady who felt with my return was happy and helpful "
" Easy to sort and book "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FORT MYERS, US - Reviewed by JOHN - 26 April 2022
" There is no recourse between what Auto Europe's voucher says and what the Thrifty staff say, so you end up getting screwed over by Thrifty. "
" The car was very expensive to rent. The car was in good condition and pleasant to drive though. The person on the desk in Fort Myers I dealt with was very unpleasant and not at all what I needed after an 8 hour flight. He flatly denied that my rental included extra drivers for free and a full tank of petrol, and when I queried this he became rude and told me I shouldn't have rented from Auto Europe. As I had no means to argue, I had to go with his refusal to add my wife as a second driver for free, thereby making my holiday more difficult as only I could drive the car. I also returned it full, in case they tried to charge me a ridiculous refuelling cost. Both of these things spoilt my rental. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 25 April 2022
" Good experience booking with AutoEurope. Reasonable service from Thrifty overall (discounting long wait at counter to collect car). "
" Long wait with slow counter service at MCO airport - when waiting with young children after a long journey this was disappointing. Otherwise, reasonable car (4 years old - so not as new as have had in the past) and no extra charges added without consent (which has happened with companies such as Hertz in the past). "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by BENSON - 20 April 2022
" I took out full insurance cover and it should be made more clear that travel to certain countries like USA means you still will have something to pay when you get there at least if you go with Thrifty "
" It took a ridiculous long time to be seen by counter staff. I had about 10 people in front of me yet it took nearly 2hrs to be seen. Once see hard sell was given to purchase additional items. Collection of car was simple once paper work was done. Drop off was simple to "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JONATHAN - 16 April 2022
" Good rental "
" Had to pay extra for breakdown cover which to be honest should be included. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ANDREW - 13 April 2022
" Told one thing over the telephone and something different at the check in counter. "
" I was surprised that the insurance that I thought came with the car, did not. I ended up paying for insurance that I was told I had already paid for. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 12 April 2022
" The only problem was the wait to collect the car "
" Very slow at counter for collection , when I arrived there were 5 agents but 3 of them disappeared when they finished with their customers leaving 2 that both dealt with one customer that had a problem . I was next to be dealt with but had a 20 minute wait . Good service when I got to the desk . "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - 01 April 2022
" I have used the company many times now but NEVER again. I have an eye injury and unable to drive. I input my mothers name, age sob etc on the booking but for some reason upon our return notice it has my name as the named driver. We were charged &211 for an additional driver charge which we knew nothing about as the booking should have had my mother as the driver. I rang to complain about these charges upon landing at Heathrow, March 29 2022 and approx 1110hrs. The female took details and advised she would send email for me to forward her details. Still nothing. Due to issues with autoeurope site printing my name as named driver we have been charged unfairly. I, my family, friends and all our potential guests will be informed of our experiences and how we have been let down by the company. "
" Upon attending counter, blonde female with eastern european accent started to take details. Computer system broke and time to process took a very long time. Attempted to up sell gas, gps, sun pass which not required as we explain we have been travelling to our home in Florida for 20+ years. Advise female staff due to eye injury I was not driving vehicle and my mother was. Took details of mother then myself and we were hit with an additional driver charge which we were unaware of. The staff member advised of $200 holding fee until vehicle was returned. She NEVER informed us of the additional driver charges. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GILLIAN - 29 March 2022
" As usual my experience of auto Europe was very good. "
" The car was very scratched and dented, the inside of the windscreen was filthy and the windscreen wipers were almost useless in anything more than light drizzle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
WASHINGTON DC, US - Reviewed by ALESSANDRO - 26 March 2022
" - "
" - "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by PHILIP - 18 March 2022
" easy to search and book, excellent choice of cars and prices, no hidden prices "
" easy to search and book, excellent choice of cars and prices, no hidden prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 11 March 2022
" APART FOR THE LONG WAIT TO GET HIRE CAR THE EXPERIENCE WAS OK. "
" 30 MINUTE WAIT TO SEE COUNTER STAFF. NOT WHAT YOU WANT AFTER A 10 HOUR FLIGHT. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ANTHONY - 08 March 2022
" Good price for the car I ordeed "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MIAMI, US - Reviewed by RICHARD - 28 February 2022
" Very good "
" All excellent. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DR ISKENDER - 25 February 2022
" WORST EXPERIENCE OF MY LIFE HUNDREDS OF FLEAS IN THE ORIGINAL AND REPLACEMENT CAR THRIFTY DO NOT CLEAN THEIR CARS DISGUSTING IT COST US OVER 2 THOUSAND DOLLARS for 2 flea treatments and deep cleaning of our house 3 times "
" THE CAR WAS FULL OF FLEAS WE HAVE BEEN BITTEN MANY TIMES THAN CARRIED THE FLEAS TO OUR HOUSE WE HAD 3 FLEA TREATMENTS and than returned the car for another one which was full of flees as well I will be taking them to court "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LAS VEGAS, US - Reviewed by ANTONIETTA - 22 February 2022
" Auto Europe did try to help BUT the contact they gave me was not known at the airport desk. However, the extra unauthorised charges were cancelled "
" Additional charges added without my agreement. Eventually resolved with ridiculous unreasonable effort on my part "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by HELEN - 17 February 2022
" Thrifty Car rental had one of the most competitive prices for a compact SUV which we preferred for our road trip around California, Nevada and Arizona. Everything from the on-line booking, collection at LAX and final return was super smooth. The car was great and we had a brilliant holiday. Highly recommended. "
" Everything about the car rental was excellent: - easy to find an on-line quote - easy to book - good comms regarding rental agreement - regular shuttle bus from LAX terminal to the rental company - lovely & efficient team who got us on the road quickly - great car, exactly as requested - fantastic holiday! - incredibly efficient return procedure All in all, the experience was above expectation and highly recommend Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SIMON - 13 February 2022
" See above "
" The key fob battery was low and could have been a problem. The inside of the car was dirty "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by IAN - 29 January 2022
" Excellent. Great choice of cars too "
" Very easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JOHN - 23 January 2022
" Apart from being ripped off on the fuel the car itself was decent and the price through auto Europe was the cheapest I could find at the time. "
" Paid for a full tank of fuel so I could drop it off empty. Car was only half full when picked up. Contacted thrifty at start of rental about it and still waiting on a response 2 weeks later. Was charged for full tank at drop off, informed a member of staff it was only half full at pick up and they said customer services are unlikely to refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MIAMI, US - Reviewed by JAMES - 21 January 2022
" Incorrect info on payment options with Thrifty caused all the issues. I will be submitting a claim for refund "
" Didn't get the car I booked. Was given a choice of 2 cars. Whole experience was terrible "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MIAMI, US - Reviewed by PHILIP - 20 January 2022
" Overall very positive. "
" Nothing out of the ordinary to report. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by WILLIAM - 10 January 2022
" Really impressed with the booking procedure with Auto Europe. Great range of options and the booking documentation was excellent. "
" In all honesty I'd no problems whatsoever...all went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PAUL - 20 December 2021
" You never know how good a company is until you have a problem. I had a problem at Heathrow that delayed me by a day contacted yourself and am not satisfied with your service "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ANIKO - 03 December 2021
" Everything went well "
" Had a great experience with the company. To get the car and the drop off was easy and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MOIRA - 03 December 2021
" Easy to use web site. "
" Very quick and professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 01 December 2021
" Auto Europe very good as always, Thifty overall poor, especially on cleaning. "
" Old vehicle, with visible damage. Vehicle never cleaned before pickup, we found a half used bottle of water and a discarded face mask, very hygienic! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by KEITH - 30 November 2021
" Spent 30 minutes waiting for an Indian call centre to answer my call. Still waiting for my refund "
" Thrifty recorded my car return at the wrong time and charged my credit card $120! "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DAVID - 27 November 2021
" Always a competitive price structure and easy booking process. "
" Not a good experience this time with Thrifty. Car battery died on the 5th day. Instead of sending another car and taking the dud one away , they sent me in a taxi to change the battery in the key fob then the driver didnt wait . He left me stranded miles away from my villa . Finally got someone to come pick me up then the next day they sent another taxi to take me to OIA to pick another car up. Picked up another car then they charged us for the one day rental when \i had already paid for an 8 day rental. Plus the fact we had lost one day with all the messing around with Thrifty. Will never knowingly book a Thrifty car again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by STEVE - 26 November 2021
" I have no challenge with Auto Europe, I have used you many times and find you efficient and customer focused, sadly Thrifty aren't and let you down. "
" The car was not in good condition, the seats were dirty and marked. The car had over 36,000 miles on the clock and was underpowered. On taking the car back the journey (normally 4 hours) was 6 hours and thus we were running late. The traffic around the airport was stationary and I just couldn't get to the gas station without risking missing my flight. The staff were unsympathetic although they clearly knew of the traffic issues but still charged me $64 dollars for fuel at $9.99 per gallon. I had been filling the car to full for less than $25. Scandalous and not very sympathetic to the situation. I have been hiring vehicles in the USA for 40 years and have never taken one back not fuelled. After paying over £1,000 for just 2 weeks hire this was the last straw. It is unlikely I will use Thrifty or their partner Dollar, again. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by THOMAS - 19 November 2021
" Price a little high compared to some others. "
" Erica at counter was fantastic Return of vehicle was easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
KISSIMMEE, US - Reviewed by DAVID - 28 September 2021
" Excellent "
" Great Honda crv, clean with full tank "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by IRENE - 15 September 2021
" No issues with Autoeurope "
" They tried to palm me off with an economy car when I'd booked compact. Didn't even mention it was going to be the lower class so I was very surprised to see a Chevy spark in the space. Then they wanted to charge me to upgrade (said no compact available). I waited half an hour for the return of a compact "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MIAMI, US - Reviewed by LINSEY - 08 February 2021
" The car could have been cleaner and the windscreen washer did not work properly, however given the fact that they were clearly very busy with rentals I was ok with that. "
" When I got to the rental garage there was no car available even though I have a prebooked car and time slot. The attendant however got us an upgraded car within 15 minutes and we had that for the duration of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ATLANTA, US - Reviewed by THOMAS - 24 December 2020
" How do i discuss a refund? I book with AE every month and have been doing so for over 8 years now. This experience with thrifty in Atlanta was something i have never experienced before and was a total disgrace. Once i land then i expect to be able to pick up a car within 30 minutes. Having turned up and wasted 4 hours of my time at thrifty without getting anywhere near to being seen then i expect to get a refund for the service they could not provide.. Thank you "
" Unfortunately i was unable to pick up the car. I arrived at 2.30pm and waited for 2 hours. There was nobody at the counter during this time and 50 people in line. I had to leave to attend a meeting and then returned back at 8pm to see the same problem with nobody helping any thrify customers. Therefore i was unable to collect a car from thrifty at all and it cost me a lot of money getting ubers for the 4 days i was in Atlanta. How do i speak to someone regarding a refund? Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 19 December 2020
" Would happily recommend Thrifty "
" Firstly let me say that Yasir who I dealt with when I picked up the car from Orlando airport was exceptional. Secondly I had a problem with a tyre and when I phoned to sort it out I was on phone for 45 minutes waiting and eventually hung up. That's not good enough. I then took car to closest Thrifty office and they changed car swiftly and efficiently without any issue. Certainly would use thrifty again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by INGRID - 28 August 2020
" My drivers license was stolen, Thrifty would not put the car on anothers name. They said Auto Europe will give your refund back. But Auto europe has refused, even though NO car was rented, and Thrifty said i should get a refund, this has not happened. AutoEurope has No right to keep money from me, when Thrifty said they cancelled the reservation as they cannot rent out a car, as my license was stolen. I changed planes in LON, AMS, ATL then finally arrived to Orlando. I need my £242 back, after 10years of being their customer. This is how I'm treated "
" My drivers license was stolen, Thrifty would not put the car on anothers name. They said Auto Europe will give your refund back. But Auto europe has refused, even though NO car was rented, and Thrifty said i should get a refund, this has not happened "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by ANDREW - 28 July 2020
" See my lost sunglasses experience above. "
" Great experience with Thrifty/Hertz in Tampa airport. When I returned the car, I forgot my sunglasses inside the car. When I realized this 20 minutes later, I returned and 4 members of the staff ended up finding my sunglasses and handed them back to me. Thank you, guys! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by BROOKE - 14 July 2020
" Instructions need to be updated to reflect Covid-19 reality "
" The instructions for getting a shuttle on the voucher were wrong. Due to low volume, you have to call for a shuttle & the number on the voucher put me through an endless menu with no human "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WEST PALM BEACH, US - Reviewed by PAUL - 16 May 2020
" Nothing to say really "
" A nasty virus stopped us from going so very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by STEVEN - 02 May 2020
" Never had one "
" Complete joke. Holiday cancelled due to covid 19. They new full aware of this, when ask about refund, they said no. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by GRAHAM - 28 April 2020
" Overall very user friendly and efficient pickup and drop off. Unexpected $11.39 charge for tolls 6 weeks after hire. No explanation so I cant understand what I did wrong. RENTAL CAR TOLLS 8775909711 Toll and Bridge Fees Friday 27 March 2020 Card ending: 6148USD 11.30 "
" Overall very user friendly and efficient pickup and drop off. Unexpected $11.39 charge for tolls 6 weeks after hire. No explanation so I cant understand what I did wrong. RENTAL CAR TOLLS 8775909711 Toll and Bridge Fees Friday 27 March 2020 Card ending: 6148USD 11.30 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ALAN - 16 April 2020
" Competitive pricing "
" disappionted in cleanliness and high mileage of vehicle "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FORT MYERS, US - Reviewed by JEFFREY - 07 April 2020
" Whole process worked well. "
" Thrifty were great, keen price for a quality car, didn't hard sell any unwanted extras, no extra charge for having to drop off at different airport - needed because of Covid-19 flight cancellations at the last moment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by LASCELLES - 07 April 2020
" quick and easy "
" straight forward and quick. Did not try to sell us all sorts of unwanted extras. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by RONALD - 06 April 2020
" I Had to return the vehicle to Miami instead of Tampa a week early due to the corona virus shut down. Can you confirm that I will receive a refund for the unused week please? Thanks. Ronnie Fern "
" I Had to return the vehicle to Miami instead of Tampa a week early due to the corona virus shut down. Can you confirm that I will receive a refund for the unused week please? Thanks. Ronnie Fern "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 05 April 2020
" Easy as always with AutoEurope. Sadly, this time, we had to take the car back early as we cut short our visit in the US to return to the UK before all the flights were halted. "
" Did two back-to-back bookings with them. Taking out the same car for the second rental was really easy. Shame that you have to return to the airport to do this! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 02 April 2020
" Several emails were sent post booking. We believe cover for insurance was taken out at time off booking as premium but on arrival was noted as basic. No clarity on how much local charges could or would be and for what. You arrive at destination tired etc and then have to contend with this. Other family members booked via other sites and got what they booked. I personally wouldn't book via this site again. "
" Seems like was trying to get as much from our booking as possible. We believe aspects of our booking were not pulled through on our booking. Doesn't help they obviously call things different and the cover certainly isn't clear. We felt we were ripped off. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PHILIP - 01 April 2020
" Hired a SUV, had a choice of 6, only had 5000 miles on clock, a great ride. "
" No que, Asked if I wanted to upgrade the insurance, but I never do, very nice & polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by STEPHANIE - 28 March 2020
" Very Satisfied "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by DENNIS - 27 March 2020
" Thrifty are always reliable "
" Really helpful operatives, after two vehicles chosen which we couldn't have for reasons unknown, they gave us a free upgrade and a half tank of free petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by IAN - 24 March 2020
" Unhappy with the hire experience for the reasons outlined above - can AutoEurope assist with the refund for Toll charges? "
" I was persuaded to pre-purchase toll charges for $165 when I only used toll roads on 2 occasions during the trip - this should be refunded less actual toll charges. I thought I had purchased a Buick encore or similar SUV when I was given a Hyundai car - is this correct? We were unable to open the passenger door from the outside always having to open from the inside - very inconvenient. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ORLANDO, US - Reviewed by ALASDAIR - 23 March 2020
" Very impressed with the promise to match their existing booking rate if the price changes after your initial booking. It did, so a few extra phone calls is a small price to save over £300. Will make sure to check you guys out first for any future bookings. Thank you. "
" Take advantage of the online information provider before you get there. (D/Licence details etc.) All done and waiting at the desk. Been hiring cars at Orlando for 27 years and got to be the quickest service yet. No extra insurance hassle either (I already had it but they didn't know that!). Well done Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DAVID - 23 March 2020
" Used Auto Europe several times now. Always been best for price. Website is easy to use. Could be clearer on what insurance actually covers. "
" Check-in easy and rapid. Good choice of cars in good condition. Only problems: 1, had to pay extra at desk for breakdown cover. 2, On return, the depot was closed and a sign said ti take the car to the Dollar depot. Could have been told this in advance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MIAMI, US - Reviewed by IAN - 23 March 2020
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by IULIANA - 22 March 2020
" Great experience, very helpful and easy, no hustle. "
" Helped us a lot, easy to pick up, easy drop off, no hustle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WAYNE - 21 March 2020
" I will not use Thrifty again and I would not recommend them to anyone. "
" The car I hired would not start after a couple of days hire. I then spent the day thanks to thrifty trying several methods to get the car started before they finally sent a mechanic. He got the car started and told me to return it to the airport hire depot for a replacement. That was a full day wasted and very frustrating. At the airport I asked for my expenses for a battery to be reimbursed. I asked for 1 days credit on my car hire and also that I was returning the car on a nearly full tank. I was told no problem all would be sorted out at the end of the hire. On the final day of hire i returned the car on a full tank of fuel because I thought the initial agreement to return the car empty had been cancelled. Well I got a charge of over 40 USD for fuel that is after returning two cars on nearly full fuel tanks. No money back for my expenses and no credit for 1 days wasted car hire. I have formally complained to Thrift that was more than 5 working days ago. The complaint was acknowledged but I have heard nothing since. First time I have used Thrifty and certainly the last. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEWART - 19 March 2020
" We liked the car we were allocated and we visit USA quite often and have used many different car hire companies and indeed have recommended many to our friends and family. it is a shame that such sales stunts such as this should tarnish what would have been a great experience. As a result of our disappointment it is unlikely that we would recommend Thrifty to anyone. "
" We were allocated what appeared to be a reasonably new vehicle which suited our requirements. On arrival we realized that we hadn't requested a Sat Nav therefore asked if the vehicle already had a manufacturer fitted Sat Nav. We were told that if we required a Sat Nav it would be an extra $150. We decided to pay the extra for the benefit of a Sat Nav. The receptionist seemed to struggle to ad on to our bill the additional amount and suggested that as she couldn't add the transaction onto the computer at that time that she would discount the Sat Nav to $93 or so which would be settled by us on return of the vehicle. When we got to our car we realised that the model we had booked a Chevrolet Tahoe already had a manufacturers fitted Sat Nav for which we were being charged $93!!! The use of the Sat Nav which was already fitted to the car we booked would have cost the hire company nothing as it was already in the vehicle. Due to this we feel a little misled and let down by what seems to be an unfair transaction. We would have gladly paid the $150 should we have reserved a smaller car without a Sat Nav as standard. Shame on you Thrifty Car Hire! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JESS - 18 March 2020
" As above. "
" Not directed to my car. Was not given the index plate or clear location in car park to get car. Still waiting for my deposit return after 4 days. Car itself was clean and very good. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 17 March 2020
" no comment "
" car collection was 4pm US time and finally got car at 5.30pm!! terrible "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVD - 13 March 2020
" After a long journey and arriving late at night, and having problems with pay car deposit. "
" My only comment, my credit card was rejected for deposit payment, on checking with my bank the problem was the card reader was not chip and pin. This problem was resolved by the knowledge of your check in staff. (Very Helpful) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KIRK - 13 March 2020
" Really want to use Thrifty again. "
" Great staff in Orlando int airport. The car was new clean and everything perfect. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEVIN PAUL - 11 March 2020
" Always easy to book. No hidden costs. Great value "
" Great car, great value. No pressure selling. Short wait at collection desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TALLAHASSEE, US - Reviewed by DAVID - 11 March 2020
" Everything worked well between Auto Europe, Thrifty and us. Well pleased. "
" Very good pick up and drop off. Slight criticism is that the screen washer was showing empty. Otherwise the car was great as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by GUDRUN EDDA - 10 March 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DARREL - 07 March 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GRAHAM - 06 March 2020
" Easy booking and amendment process. "
" Good clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by CARL - 06 March 2020
" yea definetley would "
" good everything after a long flight quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by MELVYN - 04 March 2020
" No problems. "
" Everything was expertly handled and I would certainly use this service again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 01 March 2020
" Very good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CHRISTOPHER - 29 February 2020
" Had an upgrade very welcome "
" Had an upgrade very welcome "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by GORDON - 26 February 2020
" See above. "
" 2 year old Nissan was just fine for us. A few nicks and scratches here or there but it had the trunk space we needed. My only complaint is the toll package they the rather curt counter staff sold me. It ended up costing me nearly $300 for the32 days I rented the vehicle. It would have been considerably cheaper to pay the tolls as you go! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FORT MYERS, US - Reviewed by JOHN - 26 February 2020
" The phrase 'such as Ford Focus' is clearly misleading. Thrifty had no such cars available. AutoExpress should do more due diligence. "
" Booking and voucher specified Compact car 'such as Ford Focus'. Reality is that Thrifty believe that Ford Fiesta is a Compact, which it clearly isn't. Far smaller than a Focus. Had to change car due to unsatisfactory steering. Overloaded female in rental compound (not the pleasant one inside the airport) was grumpy and unhelpful. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by JOSEPH - 26 February 2020
" Didn't try and up sell add ons. Brand new car. Quick and efficient shuttle service. Could have been better sign posted at terminal, but that's the only slight negative. "
" Brilliant service and a brand new car - what's not to love?! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by MARTIN - 26 February 2020
" Great service "
" Speedy at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 25 February 2020
" All good "
" Excellent, although they didn't have any SUVs ready but we were supplied with a full sized car as a replacement which was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTOPHER - 25 February 2020
" there was an accident on road the police told us we could not turn there and directed us left what put us on a toll road what you could not pay as sun pass and then another toll what was 50c but had no change i spoke to thrifty next day and told them what happened and also emailed sun pass how told me just tell your rental provider but thrifty just said if we get fined we will send you a bill I told them the date and time and could they tell sun pass but they did not care I will not pay fines as not my thought I offered to pay the $2.25 dollar tolls but they refused "
" there was an accident on road the police told us we could not turn there and directed us left what put us on a toll road what you could not pay as sun pass and then another toll what was 50c but had no change i spoke to thrifty next day and told them what happened and also emailed sun pass how told me just tell your rental provider but thrifty just said if we get fined we will send you a bill I told them the date and time and could they tell sun pass but they did not care I will not pay fines as not my thought I offered to pay the $2.25 dollar tolls but they refused "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 24 February 2020
" Already done "
" The service in general from Thrifty was good, however, there were only 2 cars to choose from in the range, unfortunately the one I choose had done over 30,000 hard miles and had a number of scrapes and scratches, not the standard expected of Thrifty. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MIAMI, US - Reviewed by PRADEEP - 23 February 2020
" Excellent "
" Excellence all the way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by BEN - 23 February 2020
" Easy to use, competitive price. "
" Excellent and friendly service. Smooth and fast experience at pick up and drop off. We were even driven to the airport in the hire car which saved unpacking our bags and getting the shuttle bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 22 February 2020
" Good service staff very friendly and a good car "
" A comfortable car and economical "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by PAUL - 22 February 2020
" Very positive experience with AutoEurope - will definately use to get price on future overseas car hire needs. "
" Very good. Only exception to note is the heavily pushed attempted sale of the "Fastpass" system for $11/day for payment of tolls - this would have been EXTREAMLY bad value for money given that even when driving long distances on toll roads we never exceeded this cost of tolls. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 21 February 2020
" On the whole apart from 1st car problem. good service 2nd car a dream "
" 1st car brokdown within 24 hours.contacting hire desk nightmare. Breakdown company good.second car excellent wanted to take back home "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NASHVILLE, US - Reviewed by BRYAN - 18 February 2020
" We had a great trip in America and your car made the whole trip so much better. Glad I up graded "
" Car was great staff very helpful lady who had a bad limp at car colection very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MATHEW - 18 February 2020
" Website went down a day after booking. Difficult to contact you, refund on a separate booking took almost 3 weeks to come through. "
" Car was a mess. Dirty, dented and scratched. It overheated on the way back from Busch Gardens. I contacted to thrifty who just told me to ring a number to get the car swapped. I wasn't willing to ring anyone from a UK mobile Thule in the US as it would have been expensive. Dropped the car off with a full tank of fuel and they've since charged me for a tank of fuel. I have emailed them but am not getting any replies. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SAN FRANCISCO, US - Reviewed by MARCELA - 17 February 2020
" Highly recommended. Excellent service from start to finish. "
" The first car I was given was a "Sports" version which was not appropriate for my elderly mother so I immediately was given another car that was perfect. The staff at pick up and drop off were very efficient, courteous and professional. When I returned the tank full I was given a refund without any problems. Very impressed and pleased. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by JUNE - 16 February 2020
" i always book through Auto-Europe in America as they are competitively priced and supply good cars "
" Excellent fast and efficient service at the airport and super compact car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KEITH - 15 February 2020
" I have recommended Auto Europe to several friends. I like the website which is easy to navigate and provides several options and choice of car and provider. I also like that all add-ons e.g CDW, fuelling etc. can be chosen, all at very competitive rates. "
" The Platepass option is very expensive ( $121 ) and I declined it. I actually spent about $18 in tolls. The Alamo Sunpass is much fairer. The car was unwashed externally and I also had to clean the inside of the windshield and the dashboard. I returned the car washed, and cleaned inside. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARK - 15 February 2020
" Car was Good but Quite Tatty lots of Scratches and Dings "
" Overall Very Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ALAN - 12 February 2020
" Easy to book through Auto Europe but I would avoid Thrifty in the future. "
" Not so cheap! Cover for roadside breakdown on a nearly new vehicle over £200 !!! Car had obviously had a very quick clean/turnaround. Footprints on the rear of the front seats. Screenwash reservoir totally empty - is water an extra in Florida? A snowscraper had been left in the boot, didn't need that in Florida. The Thrifty agent definitely seemed to lose interest when I declined their extremely expensive toll pass option "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by DAVID - 10 February 2020
" From booking the car hire from Auto Europe to collecting and returning the Thrifty car was effortless and pain free. "
" Collection and return of the vehicle was very easy and stress free and the staff I dealt with were polite and didn't pressurise me to buy any other items concerning the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by CAROLINE - 06 February 2020
" I use autoeurope 3 times a year for a month at a time and the service and value for money are always excellent. It is not your fault the USA car hire companies will attempt to take extra money at every opportunity with UK customers. I read about it happening constantly. Fortunately I know to check for it and not leave until it's sorted. First time I've used thrifty but have used dollar previously. They will all do it given half the chance! It won't stop me using your service and recommending you to others. "
" Everything was fine until I dropped the car off and found an additional charge of $102. Went to kiosk. Gurl said had to be paid as airport charge. Said it was a late tax and she couldn't do anything. However after I made it clear I was not paying any extra charges she removed the charge. I then went to the desk in the terminal and got them to check and confirm there were no additional charges. I'm still concerned as there is a pending charge on my credit card from thrifty for £0.76. I'm assuming/hoping that will disappear and not increase, in which case I will be back in touch. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by JOHN - 05 February 2020
" Very happy "
" Free car upgrade provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBIN - 04 February 2020
" Very efficient easy service. "
" Problems with door opening passenger side and no screenwash. Apart from that fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MIAMI, US - Reviewed by KAREN - 03 February 2020
" Very easy drive and the return was just so good. Nice car. "
" I felt I could have done with a little more instruction on the use of the car. I was basically shown it and that was it. I had to go searching for someone to help me identify things. First time driving in America and first time with an automatic. There were marks on the car. I took photos but initially was not told about them. Anyway the guy at the exit assured me I was fine. The drop off was fantastic- very quick and efficient. Could not fault it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by SHONA - 29 January 2020
" car collection was a long and laborious process "
" Counter staff were friendly and efficient but found it highly unsatisfactory to then have to wait 30-40 minutes for the car to be ready after a long day travelling with a baby. It seemed everyone else was in a similar situation. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KEY WEST, US - Reviewed by ANDRE - 29 January 2020
" As above !! "
" Very pleasant staff & spot on with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MATTHEW - 28 January 2020
" As above "
" 1st car that I picked up the gauges in the car didn't work. I only found this out after driving out of the car park and into traffic which then I had to sit in while making a slow drive back to the rental drop off. I had to then exchange the car and complete more paper work which cost me an additional hour of my time. I paid for a fuel purchase option ($38) and tolls fees ($55) which seemed like a good deal until I found out that it only took $20 to fill the car with fuel and the toll charges were $1 per road which added up to about $10 of tolls for the trip. This is blatant miss selling and I will be making a formal complaint on this. I also paid for a GPS for the car. I was unaware this was charged at $16.99 a day!!! as I had already reserved the car with the GPS included in what I thought was the cost. If I had known this I would of just used my phone and paid the £5 data roaming costs and saved myself a considerable sum of money. The GPS cost are unrealistic and have been inflated to rake in money from the client, hiring the car was only £150!!!. Unfortunately it seems standard throughout the hire car industry to offer a cheap headline cost and then "sting" the client with options. Therefore I cannot offer any recommendation to friends family etc and in fact I will be recommending that they use a different hire company unless these grievances are settled. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by LUKE - 25 January 2020
" The pick up and car were very good. When we dropped the vehicle off there was a very aggressive man who was unclear when showing us to where to park the car. He was overworked and incredibly stressed. We parked in the wrong area and he stuck his head into through the window and screamed at us repeatedly. When we asked him why he was shouting at us and that one of his colleagues had told us to park here, he aggressively squared up to my wife and continued to shout at her. This was a very distressing situation and made her very upset. It was not the way to end a pleasant trip and not good preparation for an 11 hour flight. We were incredibly disappointed. We complained to the manager who didn't know what to do. The guy was storming around the car park shouting about things, but there seemed no way his colleagues could calm him down. It was a terrible experience. "
" The pick up and car were very good. When we dropped the vehicle off there was a very aggressive man who was unclear when showing us to where to park the car. He was overworked and incredibly stressed. We parked in the wrong area and he stuck his head into through the window and screamed at us repeatedly. When we asked him why he was shouting at us and that one of his colleagues had told us to park here, he aggressively squared up to my wife and continued to shout at her. This was a very distressing situation and made her very upset. It was not the way to end a pleasant trip and not good preparation for an 11 hour flight. We were incredibly disappointed. We complained to the manager who didn't know what to do. The guy was storming around the car park shouting about things, but there seemed no way his colleagues could calm him down. It was a terrible experience. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by COLIN - 23 January 2020
" THE CAR WAS GOOD BUT THE EXTRA WE ENDED UP PAYING WAS DISAPPOINTED HAD HE MENTION THE EXTRA MONEY WE WOULDN,T HAVE ACCEPTED IT "
" THE GUY DEALING SAID WE COULD GET CAR DELT WITH DAILY AND SAID IS THAT OK DIDN,T MENTION THE EXTRA DOLLAS WE HAD TO PAY "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by STEWART - 14 January 2020
" Former CEO of Large rental . "
" I RENT FOR 2 MONTHS AT A TIME AND ALLWAYS GET A NEWER VEHICLE THAN THIS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CHRISTOPHER - 13 January 2020
" Auto Europe I feel offers the best value for rentals in USA. "
" Pick-up % drop-off was easy and without hastle. Would have liked to have known how to avoid " tolls" coming out of Airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by JASON - 13 January 2020
" Awesome experience, very friendly and helpful staff. Great job. "
" Awesome experience, very friendly and helpful staff. Great job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SALEEM - 08 January 2020
" Very good. Only downside was that I had to wait nearly 30 min at the airport counter. Other than that, everything was perfect "
" Friendly. Was given a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KERRY STEERS - 07 January 2020
" More communication needed with client showing you are using another car company. "
" Keep us waiting for 90 mins. Would not use them again as the car was not good quality, quite dated and also we asked to bring back earlier which they agreed would be okay with Autoeurope but this was not so could have kept it after all if were not getting refunded. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by WILLIAM - 07 January 2020
" If asked would happily recommend. "
" Overall very satisfactory - did what was expected, contracted without fuss. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAS VEGAS, US - Reviewed by JOHN - 06 January 2020
" It worked for us great, checked the type of Car we wanted and Thrifty came out the best price, never used them before but will use them again "
" Very good, would use Thrifty again, coming back to visit our family in April and will definitely be looking to book with Thrifty again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by GEORGE - 05 January 2020
" We have been using Auto Europe for many years and they always meet or surpass our expectations. Will definitely use them again for our next booking. "
" Staff very pleasant. No problem encountered at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SERGUEI - 04 January 2020
" Good renting experience other than the staff "sales" person "
" The counter person was too much "sales" person. Using "scare" tactics to make us buy an additional 400 USD assistance insurance regardless he fact that we were already well covered with Auto Europe. He even went down telling us that a spare tire wasn't included (not true) "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by IAN - 03 January 2020
" See 3, above. "
" Desk was closed when I arrived in Tampa, dealt with by another Hire Car Company staff member "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by NIGEL - 02 January 2020
" Easy booking and very good service "
" The counter staff was only interested in trying to get me to upgrade even though I was happy with the vehicle I had "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by WILFRED - 31 December 2019
" Very efficient "
" Very efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by MADHU - 30 December 2019
" Perfect - EXCEPT I had booked Autoeurope after coming across them on the Topcashback website - as yet we have still not received our cashback - this was meant be payable by August or November latest. I will be very disappointed if this is not completed, so would like to know what is the hold up on this? The order id was: 4855665_GBP_2019072, and I should have received £63.13 into my Topcashback account. Please can someone chase and contact me with feedback. "
" Guys at the desk were very helpful - couldn't have asked for any better. Would definitely use them again when we are in the area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STEVEN - 30 December 2019
" Great service "
" Well managed service and very efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by PHILIP - 26 December 2019
" auto europe consistently offer the most competitive rates and easy to book on line "
" quick, efficient service. My final rating will depend on whether any "nasty surprises" appear on my credit card. Not an uncommon feature of this industry "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 26 December 2019
" as expected "
" as expected "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANTONIO - 23 December 2019
" Didn't even give me the car after sending additional information via email! Also called up to be told to collect the rental car so basically you guys cost me alot of money! "
" Didn't get the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PANAMA CITY BEACH, US - Reviewed by MICHAEL - 20 December 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 20 December 2019
" overall experence was good "
" The on line booking was easy to use, the collection process went very smoothly, as did the return, I experenced no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by GEORGE ANTONY - 17 December 2019
" Very satisfied with auto Europe and will use again.Thank you. "
" Discovered rear light not working,took car to SQR BUT THEY COULD ONLY OFFER TO CHANGE THE VEHICLE TO AN INFERIOR ONE.BOUGHT NEW LAMP AND CHANGED IT MYSELF. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by GARY - 15 December 2019
" Auto Europe are always excellent and I understand the car booked is OR SIMILAR but I expected as booked ANY 4x4. They only had one car in my category which was NOT 4x4 "
" The vehicle was not 4x4 as ordered. The Tags (tax) was out of date as pointed out by local police dying traffic stop and the service required light came on during the hire "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by GABRIELLE - 13 December 2019
" You need more Oscars and less counterstaff- he transformed our experience, was an absolute model of great customer service. "
" Whilst the counter service was pathetic, Oscar in the car area could not do enough to help us, making sure we were happy with everything and showing us how to use the car. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by TIMOTHY - 11 December 2019
" Very highly recommended- far more efficient, courteous and pleasing service on every score. "
" Excellent on every score. Very pleased with the service and the level of courtesy shown at every stage by all Thrifty employees. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by RICHARD - 09 December 2019
" Good service provided. "
" Happy with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOUISVILLE, US - Reviewed by CARL - 09 December 2019
" Very good "
" Nice vehicle, quick and efficient counter staff, little hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by MICHAEL - 07 December 2019
" Great experience "
" Got amazing upgrade as my 4x4 was faulty Manager came to me and offered free upgrade What great service would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ANDREW - 03 December 2019
" Auto Europe website decent enough and easy to use. "
" Useless - got to agreed Miami beach office and they had no Camaros or similar. Was told I could come back tomorrow however we were not heading back to Miami for a week. Was then told I was able to exchange at Miami airport location - OK, not a massive detour. Get to Miami Airport and am told they do not have anything and stand around like a lemon while they blame the Miami Beach office and make very little attempt to help us. Eventually a Camaro turned up out of nowhere but it was a very stressful experience and put a dampener on the day. Overall, dreadful service. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by THOMAS - 01 December 2019
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 01 December 2019
" Reasonable "
" No reciept sent through after check out procedure, GPS was paid for up front on booking...felt this could have been clearer, multiple insurance options were unnecessary and not completely clear. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
DENVER, US - Reviewed by ALAN - 28 November 2019
" Excellent car trip. "
" Apart from the desk rep trying to get me to upgrade as there were no 4x4 or AWD SUV in row Q4 my whole experience was perfect. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by RODNEY - 26 November 2019
" I enjoy using autoeurope. "
" Three shuttle buses from my preferred hire company passed before the Thrifty bus arrived. I had to wait more than an hour for my car due to a printer malfunction in their office. The counter staff were very good and pleasant, but I don't think I ever saw the posted manager on duty. Then, after waiting an hour to get the car documents, I had to wait another 10 minutes while they prepared the car! They didn't seem to have the cars that had been booked. The drop off experience was smooth. The return shuttle driver was excellent, which boosted my overall review. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SARASOTA, US - Reviewed by JEFFREY - 25 November 2019
" NO BETTER COMPANY WILL ALWAYS USE AUTO EUROPE "
" EXCELLENT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 25 November 2019
" The service provided by Auto Europe was excellent. Unfortunately they chose Thrifty Los Angeles, who proved themselves incabable of providing the contracted product "
" I booked a car through Auto Europe who offered a good price with comprehensive extras. I was given a car from Thrifty Los Angeles who proved to be completely inadequate at providint the contracted product. I have taken this up with Auto Europe in the hop that my unsatisfactory experience can avoided in future "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
RALEIGH, US - Reviewed by PAUL - 24 November 2019
" Apart from the 1st car's noise, everything was OK. "
" First car allotted to me was extremely noisy, after 15 minutes driving we took it back because we couldn't hear ourselves talk. I asked for another type of car, and was given the same Nissan as the 1st car. No problems with taking the car back, very efficient and friendly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HOUSTON, US - Reviewed by DAVID - 18 November 2019
" The booking process and the condition of the vehicle was excellent but the check out and wasted time in Houston has definitely put me off . We didn't get to our accommodation in Austin after midnight 4.5 hours late.. "
" On arrival after an 11 hour flight from the uk , arrived at the thrifty counter to be informed that the car we had booked was not available but they could offer us a mini bus type van!! We booked a Chevrolet Tahoe specifically as there were 4 adults travelling with 6 suitcases and we were intending on doing a lot of travelling so wanted some comfort !! I had a heated exchange with the rep and after 1 hour he informed us that we had been upgraded to a Chevrolet Yukon which was fine until we got the vehicle , loaded our luggage and proceeded to the exit , whereupon we were stopped and told to return the vehicle to the lot as it had a safety recall notice on it and was not allowed out of the lot?? When we returned and sought out the rep we we then taken to a Chevrolet Tahoe ??? So after 3 hours wait we eventually got the vehicle we originally booked but there was no gps which we had booked and paid for ... we eventually got a gps device from another company ( hertz) . We left the airport over 4 hours later very dissapointed with the overall check out process and very unprofessional , aggressive nature of the thrifty staff. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by ROBERT - 17 November 2019
" I am disappointed that I did not get the car I selected and did not get a choice at Houston and had to take what was left. I am also disappointed that I had to pay for breakdown insurance. The car belongs to you and if it breaks down you should have a responsibility to attend and collect your car and provide a replacement car. I had to take the insurance out as I was in a foreign country to me and had to ensure my family was safe. This cost I feel was unacceptable. "
" I have emailed to query that a payment has come out my bank account on the inital booking from auto-europe and the full bill has come out my accou t by thrifty. there should be a credit for the initail payment. please advise. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by DOGUSCAN - 17 November 2019
" Perfect "
" Perfect working "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMPHIS, US - Reviewed by ALDWYN - 16 November 2019
" The experience was great although the customer service desk could be more efficient. There was only 1 person processing everyone and so the queue was getting longer. "
" Great value for money and we had an unexpected upgrade as the vehicle we ordered isn't available! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by RICHARD - 16 November 2019
" Top service, good price. "
" Every aspect of hiring the car worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by QASIM SARWAR - 15 November 2019
" Good experience but the cars need looking after "
" The staff were brilliant and very good ! The condition of the car wasn't good , the interior was not clean and has sand everywhere , surfaces were dirty "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ATLANTA, US - Reviewed by GEORGE - 12 November 2019
" Pick up at this airport was great. No pressure buying things we didn't want. Also drop off was super fast & simple. "
" No problems this time however make sure if your full to full on fuel you take a photo before returning & keep the fuel receipt from filling up before you return the car. We had a huge problem with this last year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SACRAMENTO, US - Reviewed by ANDREW - 11 November 2019
" I have been renting cars in the US several times a year for the past 4 years. In 2018-19 AutoEurope has been my go-to provider because of the really good value rental deals they are able to offer in the US. "
" Good standard of car. Helpful and pleasant counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ADRIAN - 10 November 2019
" Staff at pickup were unhelpful and uninterested. Staff at drop off were more interested in getting cars in line leaving no room to remove luggage and check nothing left behind. Thrifty have been the worst car hire firm I've ever hired from "
" Staff had no interest in showing where the car was or how it worked .customers seem an inconvenience to the staff "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
ATLANTA, US - Reviewed by KAREN - 10 November 2019
" Clean car better "
" The passenger seat was unable to adjust unless you got out of the seat. The soiled underwear left in the centre console means the car was not cleaned properly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STEPHEN - 10 November 2019
" no coment "
" when booked car was stated a dodge charger or simalar on arrivel at desk was told that we had standerd car and charger was an upgrade was not happy as in u.k when you state the car you would like you are supplyed with car you booked . also just before leaving to get car i stayted that i did not requier full tank of fuel as i would fill up on return to be then told to produce reciet on return .never had this from any other car hire compeny "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TAMPA, US - Reviewed by MICHAEL - 08 November 2019
" Overall very good apart from the experience at the airport "
" Due to a problem with our airline we arrived in Tampa at 1-00am. The car we had booked was a 7 seater or similar. I was advised they did not have any that matched our criteria and wanted to sell us an upgrade, as the rep. felt the car he was going to give us did not match our requirements. I refused and expressed that as they could not supply to our booking they should supply the upgrade free of charge. He stated he could not do that. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by GREGORY - 07 November 2019
" Overall good. "
" The counter staff person we encountered was very pushy about us having extras at the desk when we arrived in Seattle, she said that the car we had booked was too small for us and we needed to upgrade. We declined and she then became rude. When we went to see the car that we had been allocated it was a large car which was ideal for us, so we were not impressed with her behaviour or attitude. Other than that the service was very good. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by MATTHEW - 07 November 2019
" We booked and paid for an intermediate SUV. When we arrived at Boston Logan Airport, there was only one Hyundai Accent Sedan left in the car park which we had to take. "
" We paid for an intermediate SUV and were given the only small car left in the lot -, a Hyundai "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SALT LAKE CITY, US - Reviewed by LEE - 06 November 2019
" Great service, great booking experience, great vehicle. Would highly recommend and use again. "
" Great service, great booking experience, great vehicle. Would highly recommend and use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by FRANCO - 05 November 2019
" Easy booking, cheap prices everything went smooth "
" Wanted a pickup truck but they run out so got Chevy suburban instead...great value for money.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by MARK - 04 November 2019
" No comment "
" No comment "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by JAMES - 03 November 2019
" I should have booked a upgrade model "
" I asked for a American car but was told that there were none available in class of car I had booked. There were 5 available Japanese models but they were average at best "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by PATRICK - 03 November 2019
" you took the booking end of, nothing else required of you but what you di was good "
" extremely slow on pick up, had to buy car freshener as it smelt of smoke, drop off very quick, did not get car as booked "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ARTUR - 02 November 2019
" No "
" even though it was a very busy day at LAX, there were only 2-3 employees working. At least 45 minute waiting time until you arrive and the usual scare-tactics to make you buy any insurance under the sun. Positive though, my friend arrived late, and thrifty let me add him to the car as a driver once he was there, free of charge. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LAS VEGAS, US - Reviewed by CHRISTOPHER - 02 November 2019
" The car was dirty! Smelled of cigarettes and there was cigarette butts under the drivers seat and ash all over the car. I pointed this out to the staff and they said and i quote "just take the car and bring it back as you got it" There where scuffs and scraps all over the car and saliva inside the car where somebody had tried to spit out of the window and it had gone all down the inside of the door. When we returned the car we where told that we would never have been allowed to leave the premises with it in that condition and we will be charged for smoking in the car. I am disgusted! in the 20 years I have been travelling and renting cars I have never been treated in this way and I will NEVER use Thrifty or Auto Europe again! "
" The car was dirty! Smelled of cigarettes and there was cigarette butts under the drivers seat and ash all over the car. I pointed this out to the staff and they said and i quote "just take the car and bring it back as you got it" There where scuffs and scraps all over the car and saliva inside the car where somebody had tried to spit out of the window and it had gone all down the inside of the door. When we returned the car we where told that we would never have been allowed to leave the premises with it in that condition and we will be charged for smoking in the car. I am disgusted! in the 20 years I have been travelling and renting cars I have never been treated in this way and I will NEVER use Thrifty or Auto Europe again! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DETROIT, US - Reviewed by IAN - 01 November 2019
" Depends how you deal with this!! "
" When we picked up the car I asked what time the car had to be back to avoid any extra charges and was told by 23:59, which I did by 17:00, only to find out that they have now charged me extra for a late return! Very angry about that! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 31 October 2019
" Unhelpful "
" Had problems with getting through to change my booking date 1 week prior to booking. Kept being sent back and forth from your company to thrifty. In the end I couldn't change my booking date by 1 day and had to pay an additional day. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
SAN FRANCISCO, US - Reviewed by JOHN - 31 October 2019
" No hassle. Good car. Return easy. No hidden charges. Recommended!! "
" Really easy pickup and no rip off or added charges. Return easy too and given confirmation of billing instantly when vehicle checked. Good experience thankyou. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KAREN - 30 October 2019
" Everything ran very smoothly. Great price and great vehicle. Would recommend and would use again. "
" Very happy with the whole experience. Incredibly good price for the car we got. Shuttle from LAX was great for pick up and drop off. Only slight issue was that cable provided didn't charge say nav particularly well. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by PATRICIA - 30 October 2019
" no problems at all. quick & easy pick up & drop off "
" no adverse comments. no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by JON - 28 October 2019
" Auto Europe has been my chosen car rental company for a while. "
" Fantastic staff at Sarasota international airport. So helpful after i had forgotten my Driving licence. Held the car until my licence arrived by mail. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SOPHIE - 28 October 2019
" Using Auto Europe was very smooth and easy. "
" The car we hired was great and would hire from Thrifty again. However, the navigational system, 'Never Lost', was extremely expensive and money I would not spend again. The battery was very poor, and as it was based on internet connection rather than satellite, the system only worked in the city. Considering large swathes of the US, and California where we were travelling, do not have internet connection, we often had panicked and scary moments where we were lost in the middle of nowhere with no sat nav, ironic considering the system's name. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DEREK - 27 October 2019
" Pick up & drop off was very smooth. Well organised Only issue as above "
" Tried to get me to pay one off payment for Tolls. Tactic was $10 fine if I jump the toll. Why would I jump the toll. Toll fee upfront $120 My actual spend was less than $10! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TAMPA, US - Reviewed by KEVIN - 26 October 2019
" Disappointed on not having the vehicle that I booked and paid for "
" Arrived at Tampa airport and picked up our hire vehicle..But we were disappointed we had booked and paid for a Camaro convertible but on picking up our vehicle we only had a wrangler jeep which to say the least was not what I had booked and paid for...this has happened on several occasions now when we have arrived at the car hire pickup....!!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by MAURICE - 26 October 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by NATALIE - 25 October 2019
" Website stated car pick up was at airport but had to get a bus to collect "
" Collection of car from the rental office was awful, staff were very slow and rude to customers! The whole process took over 2 hours and wasn't a great start to my holiday! The car was in poor condition, dirty and had many marks on the outside. Generally I was very let down with the service. Sales rep would pressure customers Into paying more for an upgrade and to pay for prepaid fuel and were rude to customers on several occasions "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOSTON, US - Reviewed by SONJA - 25 October 2019
" Will give you a 10 out of 10 for everything if you can help deal with the issues we had with the counter staff at Boston airport essentially lying to us to make us buy the 13 day E-Z pass. Very very annoyed about this & would appreciate you guys looking into it for us. Thank you! "
" You guys would have got 10 out of 10 for everything except for the guy at the counter when we picked up our car. He told us (very clearly) that, based on the journey we would be taking, we would need to pay an extra £130 for the e-z pass. He told us that none of the toll booths accepted cash and each time we went through we'd be charged the toll and an admin fee of $10. He said we'd go through at least 8 toll booths and the tolls were about $10 each. So we paid for this. What actually happened was that we went through 5 tolls. 3 of which we could have paid cash and the fees were $2, $3 and $1 (I have the exact locations if you need). So we essentially wasted over £100 on the pass which we were told "we really had to have so we don't get charged $150 or more". We mentioned this when we dropped the car off at Boston airport (the guy here was brilliant). He did process a refund but I'd like to get full refund as this is totally unacceptable. Please contact me for more details. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CHRISTINE - 23 October 2019
" Nice clean car. "
" Easy to pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KERRY - 23 October 2019
" Queuing to pick the car up was far too long. The car was dirty outside and inside and there were several dints. "
" Queuing to pick the car up was far too long. The car was dirty outside and inside and there were several dints. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOSTON, US - Reviewed by GERARD - 22 October 2019
" Good, fast and efficient service "
" Thrifty had our car ready and it was very quick to sort paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by RUTH - 22 October 2019
" the experience with auto europe was ok "
" The vehicle we received was very good and in good condition. The process of getting the car was good and so was the car release. For the past week, we asked to replace the vehicle with a 7-seat vehicle. We were unable to get reasonable service in this regard. We vusuted at the San Francisco and San Jose airports. At each station we received different details and different costs. In the end, we didn't make the replacement and rented another vehicle at another local company. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by LESLIE - 21 October 2019
" The car was almost brand new, and there was plenty of choice. My only complaint to USA car hire companies is be much more realistic in pricing GPS. "
" The booking in was excellent in Phoenix. All advice was sound and practical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by PATRICIA - 20 October 2019
" Except the dreadful experience of the phone call tape loop from Hell, I would recommend this service "
" I left a garage door opener in the car and the phone link of Thirfty was vexingly poor. I did manage to speak to a person who simply redirected my call to ......disconnect. Dealing with the manager, Tammy, on site at Denver was very helpful; she truly went the extra mile. The opener was located and I was given the name and phone number of the responsible person, Tamella who would return it to me. Tammy had been working since 5am and when I met her it was frantically busy at 2.30-she is to be commended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by BEVERLEY - 19 October 2019
" Easy "
" Surprised to find US SUVs don't have a rear shelf so anything in the boot is visible. Had to pay extra 10 USD a day to upgrade to larger vehicle with closed boot as they said they didn't have a smaller saloon. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWARK NJ, US - Reviewed by DEBORAH - 17 October 2019
" Does what is said on the package, we got a cheap rental, in great location & service. "
" The car was new & clean except for windows. Also no one explain where the controls were, so made difficult at times. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by STEPHEN - 16 October 2019
" See above "
" Unexpected £130 charge after drop off that was not explained at pick-up and not detailed after the charge was made...by which time I was back home in England. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JOHN - 15 October 2019
" Unhappy about the distance we had to cover carrying our luggage after drop off "
" No comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PHILADELPHIA, US - Reviewed by CHRISTINE - 15 October 2019
" All went smoothly although the site indicated that Thrifty was at the airport, not offsite and I am still a bit confused about whether the extra cover I paid for was covered by Thrifty or by AutoEurope. "
" Overall very good. Staff were extremely polite and courteous. My only issue was the length of time we had to wait for the shuttle bus upon our arrival. It was about 30 minutes. before one came around. It is worth noting their location is well offsite from the airport terminals so you need to build in some extra time on return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by NEIL - 15 October 2019
" Woudl recommend using Thrifty in Las Vegas "
" Really easy process, friendly assistants, overall was ery good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by LAURENCE - 14 October 2019
" I feel that international customers should be given time to be familiar within confident with the vehicle before driving off. The Sat Nav mapping was woefully out of date which caused a considerable amount of difficulties and at times was dangerous. This needs to be addressed as a matter of urgency Management need to take responsibility to ensure that their staff understand the different needs of international customers and ensure that we are given appropriate information before setting off. I spent an extra $600 On stuff I didn't need which soured the whole experience. I was frustrated and lost trust in the ably of the Sat nav to get me to my destinations. "
" I felt that I was given insufficient information about the car I ordered. I was sold an upgrade I probably didn't need. I was miss sold toll charges I hardly used and with hindsight could of avoided. I was not given any familirisation of the vehicle nor I was I shown how to operate the Sat nav. It was a case of here are the keys get on with it. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LOS ANGELES, US - Reviewed by JAMES - 11 October 2019
" 10/10 "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by KIRSTY - 11 October 2019
" Great "
" Pleasant experience, would recommend would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by VINCENZO - 09 October 2019
" Helpful staff quick service "
" All went very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by KEITH - 07 October 2019
" Overall happy. "
" Drop off seemed unreal. Leave keys in car, note miles and fuel level and walk away. Actually I was first told to queue and see counter staff. This meant 15 mins wasted as it was unnecessary. It felt wrong to leave the car without it being checked by staff members. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
SANTA ANA, US - Reviewed by RENATO - 05 October 2019
" It was very easy to book and among lots of choices, so very happy with my experience "
" Super easy drop off, on pick up a bit of a wait, then I had to do the checks on the car on my own and wait until someone was available. Could be done a bit of efficiently "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by IAN - 05 October 2019
" Would highly recommend Autoeurope to anybody needing to hire a vehicle. "
" A very enjoyable experience. Great staff and great choice of vehicles at very good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by NIKOLAS - 03 October 2019
" Other rental companies tend to offer cars that are fairly new. Our Nissan Sentra had been around the block a bit! "
" Car was getting on a bit, nearly 40k miles, felt like an old car reserved for those electing not to upgrade! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALM SPRINGS, US - Reviewed by JULIE - 02 October 2019
" Very easy to book and great price, "
" Quick and easy rental, excellent value, great vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 02 October 2019
" Generally a good quality car and no questions as to third party by Thrifty. So all that went well. Car had 14,000 miles on the clock which is quite high. But nothing went wrong so no complaints. "
" Very poor service in the evening at LAX. Only two staff and an hours wait. Also tried to slip in an extra $150 break down insurance when clearly on commission. It's done as an automatic highlight "Please sign here". Naughty. Return policy good and quick. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JEREMY - 30 September 2019
" A very satisfying experience "
" Everything about my car rental was very professional and exactly as booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by WILLIAM - 30 September 2019
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by MICHAEL - 29 September 2019
" Easy to book, good prices. "
" Overall good experience but was sold the return with gas tank empty option which turned out to be not good value. Felt the value was misrepresented at the desk. Also called to extend my booking and the amount quoted differed to amount I was charged on drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by DAVID - 28 September 2019
" Auto Europe fine - but never Thrifty again "
" Very poor communication before, during and after. I wanted to take the car to Canada and add my son as extra driver for a few days. This was possible according to emails before we went. We then found out it was possible only if we returned to the US, and in any case it WASN'T possible. Car was faulty and we were promised half a tank of petrol as compensation for having to return to the airport. We got charged for a full tank, PLUS a lot of the charges we had already paid when booked were double charged. I am querying it with them. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 6
LIHUE, US - Reviewed by DAVID - 28 September 2019
" Car was good . Pick up experience was good. "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN JOSE, US - Reviewed by PATRICK - 28 September 2019
" So straight forward on arrival and on return. Price was good and no hidden extras, very pleased with the entire process, Will use this service again. "
" So straight forward on arrival and on return. Price was good and no hidden extras, very pleased with the entire process, Will use this service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by MICHELE - 28 September 2019
" Avoid if you can! "
" Long wait to check in. Problems with the car and appalling helpline service. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CHICAGO, US - Reviewed by KELVIN - 27 September 2019
" Very good. "
" Fast, friendly and efficient pick up. Fast and efficient drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by MARK - 26 September 2019
" Issues collecting car. "
" Issues collecting car, no car available for group booked. Kept asking us to upgrade, before car was provided. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by ALAN - 25 September 2019
" Overall very satisfied "
" No selection of cars in same group at pick up "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SAN FRANCISCO, US - Reviewed by GRAHAM - 25 September 2019
" Very easy to book the car and a very reasonable price. Will definitely use the service again in future. "
" Very quick and easy pickup and drop-off. No pressure from counter staff to add additional insurance etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by DAVID - 24 September 2019
" Just great service thanks "
" Great service and value together with quality a vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by ANTHONY - 24 September 2019
" We have visited Florida many times but more than ever the hiring of a car is fully loaded in the car hire firms side. Hires beware.Get your insurance in UK before leaving,saving as I did approx £400 over 3 weeks! "
" The car we picked was our choice There were numerous scratches on the car which we photographed.As an motor engineer I noticed it had been resprayed in many places.This was noted. It wasn't till we were on the freeway I noticed the car had 47000mls on the speedo.This in no way was a problem. That car was comfortable and drove really well so a "tiny moan" is that I paid for a lot older car than I thought I would have,but hey,no worries the car did what it was meant to do.Any future trips I will going through yourselves. Thanks. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by THOMAS VICTOR - 24 September 2019
" see above "
" when booking my vehicle .I requeste4d GPS. when collecting the car i was informed that it would be an extra cost of $17 per day. GPS should be standard . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CHICAGO, US - Reviewed by CARL - 24 September 2019
" This was nice and straight forward and a great deal compared to the other options available. "
" This was a seamless process from start to finish which made life really easy for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GUY - 23 September 2019
" Always been good in the past but this experience has left a very sour taste. "
" when dropping off the vehicle the agent spotted a single hair, he said we had a dog in the truck-we did not-on the basis of one single solitary hair he charged us $85 to clean the cab. A bad end to a great holiday, feel absolutely ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LOS ANGELES, US - Reviewed by DAVID - 23 September 2019
" We hire the car thinking all costs were covered but we advised there were additonal payments to be made when we picked up the car. Charges need to be more transparent "
" Car was not in good condition and had a malfunction which ocurred within 20 miles of leaving the hire depot. Fortunately it did not stop us using the car as it was a fault with the Automatic Cruise Control and we were not doing a high mileage. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SAN FRANCISCO, US - Reviewed by JONATHAN - 22 September 2019
" Excellent service, excellent staff "
" Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORFOLK, US - Reviewed by REBECCA - 22 September 2019
" No issues, all was as represented. "
" We had an issue with the first car and Thrifty exchanged it for us with no fuss. We even got an upgrade and a $50 refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by NIGEL - 21 September 2019
" See above. I've used Auto Europe for several years for this our annual trip to Boston and find them to be reliable and helpful. However, the costs this year were inexplicably high. "
" The car was as ordered, ready on time and perfectly good. The drop-off was excellent: swift, efficient and friendly with no attempt to raise any extra charges. However, the pick-up was slow because of lack of counter staff: only one person on duty. As Thrifty were obviously aware of at least some incoming customers they could have provided sufficient staff to cover this. Finally, regarding value I was disappointed that the cost was about 50% higher than exactly the same rental two years ago. Whilst I appreciate that the exchange rate is very poor this cannot account for this massive price hike. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DETROIT, US - Reviewed by ARTHUR - 20 September 2019
" Xxxxx "
" Misled on refuel costs ..... Disappointing "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JO-ANN - 18 September 2019
" Just easy to deal with. "
" Good overall experience "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by ANDREW - 18 September 2019
" I will continue to do car hire through Auto Europe but will steer well clear of Thrifty. "
" Rip-off! Completely unhappy. I have rented cars in the US before and have had a smooth process with very few additional costs other than the expected pre-pay fuel and Sat Nav. I basically ended up paying twice for the car hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by CHRISTINE - 17 September 2019
" Easy car to drive "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by IAN - 17 September 2019
" Not great "
" Had a slow puncture Tyre went flat in the middle of nowhere Customer service directed us 50 miles to nearest Hertz airport only to find out they had no alternative car to match ours They directed us another 45 miles to another airport when arriving we had to wait another 1 1/2 hours until finally we have another car putting us back 5 hours in total When we finished our hire on arrival to san Fransisco airport all the pumps around the airport were not working do to a power cut Not a great way to end "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
BOSTON, US - Reviewed by NATHAN - 17 September 2019
" Very pleased "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLOTTE - 16 September 2019
" Smooth payment, confirmation sent immediately. Price significantly cheaper than booking direct. "
" There was a long line to pick up the car. As you would assume that most rentals are pre-booked, and therefore the office should know how many customers to expect, there should have been more staff working to assist customers. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GERARD - 16 September 2019
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PHOENIX, US - Reviewed by GRAEME - 15 September 2019
" As above. The car we ordered not available and sat nav shoud be included in the car as all new cars have built in sat nav. "
" The car we booked was not available, we arrived at 3.00am in the morning and were asked to choose a car from about 100 cars, none being the car we ordered. Sat nav is built into all new cars, so why this is not vailable as part of the renting of the car is poor. We were offered a sat nav from a third party at a cost of £300 which I think is unreasonable. The sat nav did not work and we had to return it, using our mobile phones to navigate. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by KIMI - 15 September 2019
" It went seamlessly. "
" There were no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ALEX - 13 September 2019
" Booking was not the issue "
" I didn't have a good experience. I got dropped off at Dollar not Thrifty with no explanation that there actually was another office for Thrify so to stay on the bus. I then waiting 45 mins to be served due to the volume of people over the lack of staff of desks. I then got a car I didn't want and by that point couldn't be bothered to argue as it was cutting into the trip. The body work of the car was scratched up also. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by STEPHEN - 13 September 2019
" All good "
" They said they would email my receipt at drop off not yet received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JOHN - 07 September 2019
" Auto Europe is easy to use. "
" Booked model not apparently available so the Thrifty rep tried to rent me a more expensive class. This is common, of course, but irritating after an 11-hour flight. The handover was exceptionally quick, easy and friendly. Overall I was pleased, but would it not be great if hire car companies stopped trying to sell more? "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTLAND OR, US - Reviewed by CAITLIN - 05 September 2019
" Unprofessional staff, unclear guidelines, overall horrible experience "
" Thrifty was great - your company was extremely unhelpful and unprofessional "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWARK NJ, US - Reviewed by DANIEL - 04 September 2019
" Very straight forward "
" Queue to collect the car was very long. We had some time pressure so this was not helpful "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by JOHN - 03 September 2019
" I wouldn't book again in a hurry "
" The pick up counter service was confusing. We left with 3 different estimated amounts to be charged. The car was smaller than we expected and barely fitted our 3 cases in. There were many blind spots on the car making driving difficult and disconcerting in a foreign country. The GPS was useless. The unit wouldn't hold any charge and regularly got lost. We gave up and got through using google maps - not happy to have paid for GPS we couldn't really use. The car was economical. Half way through the hire the controls gave message that service was overdue and required immediate action. We spent about 2 hrs trying to get an answer on whether we could continue to drive or needed to exchange the car. We also wanted to cancel the additional driver we had set up. Phone wasn't answered before 9am - this included roadside assistance!! - and then we were sent around the houses to 4 or 5 different branches before being told we needed the first office we called. Then we couldn't get an answer. We gave up having wasted enough of our holiday time already. When returning the car we explained our difficulties re GPS etc and we're basically ignored the lady just put the GPS behind her and carried on. I wouldn't look at Dollar/Thrifty again in the USA - not sure where the famous American customer Service was but we certainly didn't see any of it! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TAMPA, US - Reviewed by STEVE - 02 September 2019
" Would be first choice to use again next time "
" First class service with excellent vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANTHONY - 02 September 2019
" No signed entering Boston showing route to drop off. Worst airport for this in USA I have travelled to. "
" At check in desk i was advised to buy " prepaid toll" at a cost of 49.96. He was informed that we would be only travelling to cape cod and then I was informed the cost to me would work out the same. It later transpired this was Untrue.i dislike being taken for a ride and "lied to." "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by PAUL - 02 September 2019
" Car was great, drop off simple however, I need immediate resolution to the mis-selling of the GPS issue. "
" I was sold an expensive GPS system at the desk at around 20 dollars per day over a 21 day period. Having driven the car for 40 miles we discovered that the car had built in GPS. I had been mis-sold this product and I am seeking an immediate refund! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by GRAEME - 02 September 2019
" See 3. "
" Very poor customer service. Kept waiting a long time on arrival and return. Neither people particularly friendly. I am a regular customer and it made me think that I will try a different hire company in future. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TAMPA, US - Reviewed by PASCOE - 02 September 2019
" as above "
" when picking up car lady was very nice until I did not buy any extra options - then become rude. When will you learn - I had comprehensive cover and she tried to sell me insurance for the keys - why is this not included?? Also told me I had to show petrol receipt within 10 miles of airport for returning car full of petrol. Was this just to get me to buy the return empty option? - it was not necessary on return and wasted my time. also she quoted 54 dollars as competitive price for full tank - reality was 43 dollars. When will you make picking up car a pleasant & quick experience?? - If I buy inline and check options I want - that is what I want...comprehensive should mean that "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by ROSS - 31 August 2019
" I might recommend Auto Europe but the fact that Thrifty has completely ruined our holiday I highly doubt it. "
" My rental car has been wrongly towed away (we were given a parking permit for the wrong parking space which we were unaware of). We were unable to collect the car from the impound because it's a rental so they would not release it to us. We have spoken to numerous people at Thrifty on numerous occasions, sent Twitter and Facebook messages and emails. We were finally told that Thrifty would sort it and the car would be picked up. However, we emailed the impound who told us the car has not been picked up. We informed Thrifty the minute our car was towed (on Tuesday) so it's absurd that the car still has not been collected. We are still being charged everyday for late return but we couldn't return the car because we were not allowed access to it! Really poor service from Thrifty who I feel is trying to get the most amount of money from us rather than helping us. We have spoken to so many different people on a number of occasions from our car rental company to explain what has happened. The last we heard was that they were going to deal with the situation and collect the car. However, we emailed the impound today who told us the car has still not been collected which is worrying because the costs will keep increasing until it's released. Thank you for your help and support so far "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
HARTFORD, US - Reviewed by CANDICE - 31 August 2019
" Reasonable price. Good service. Sound car. "
" Good service. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by STUART - 29 August 2019
" Auto Europe was easy to use, with great prices, and made the whole booking process straight forward and hassle free. Thank you! "
" Thrifty at Chicago O'Hare were great. The staff were friendly and knowledgeable, the car was near new and very well looked after, and pick up and drop-off was hassle free. We would definitely recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICHARD - 27 August 2019
" AutoEurope booking was OK but Thrifty staff in San Francisco & policies regarding breakdown insurance were very disappointing. The fact that Thrifty disabled the cigarette lighter/power socket was frustrating i.e. no power for GPS / phone, etc. "
" Thrifty staff went to great lengths to try & persuade me to upgrade the car I had booked. They tried to 'guilt' me into it saying my children & wife would be uncomfortable, that my luggage would not fit in, that the car was unsuitable, etc. In the event, the car was amply big enough with plenty of room. The counter staff also tried to persuade me to take breakdown insurance, warning me that I would be charged several hundred dollars for a call out if the car broke down. I had been under the impression that breakdown insurance would be included as standard, & if the car broke down, it was Thrifty's fault & job to resolve it at their expense! The car cigarette lighter / power socket had also been disabled as the fuse had been removed - meaning our sat-nav ( GPS or other devices) could not be plugged in. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by LIAM - 27 August 2019
" i will use your website the next time i am going on holidays "
" very fast pick up at airport, car was brand new, clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RALEIGH, US - Reviewed by JEFFREY - 26 August 2019
" No probs with AutoEurope, just Thrifty. "
" Had to wait in line for 90mins at RDU to collect pre-booked and paid for car. Totally unacceptable. I have used Thrifty on other occasions at different airports with no problems, but will not use them again after this incident. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAUL - 23 August 2019
" All fine and straightforward "
" At pickup, counter staff were great. But the back room guys allocating the cars were totally disorganised. Didn't know what cars people needed, provided cars with insufficient seats, dirty cars with garbage inside, etc. Took a very long time from receiving paperwork to leaving the lot. Rating 2/10 "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NASHVILLE, US - Reviewed by MARTIN - 22 August 2019
" as above - no issues with the rental process, other than ensuring the vehicle class categories available are a true reflection on the models / makes available. Appreciate types differ across the globe, however you would expect similar to be just that and not a significant size smaller. "
" great staff at the counter and vehicle collection / drop off area. Only comment I would make is category / class of vehicles. we reserved a class identified as Compact Class ' Ford Focus or similar' however when we got to the desk, the adviser indicated the vehicle in the class was indeed a Chevrolet Spark or similar - the same size as a Ford Ka this is clearly smaller. As a result we were left to increase the size of car to something bigger (cost was not significant though) as a party of 4 was not getting in a Spark. No hard sell on the insurance or additional driver was made, only the change in vehicle. On a whole would use them again, however be vigilant in vehicle category "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ANDREW - 22 August 2019
" Clean car,did the job but was not what I had reserved,upgrades were expensive and the sales technique very pushy "
" Thought the upgrade offers after a 10 hr flight were very pushy and somewhat confusing in regard to refilling the car and costings presented,also waving around other cars on offer and it was like no was not an answer she wanted to hear,the car itself was clean and tidy but it was another £200 on top of what I had aleatory paid.It did put a dampener on the start of the holiday to be fair "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DES MOINES, US - Reviewed by JOHN - 20 August 2019
" I found the whole process a pleasant experience. U will continue to use AutoEurope and Thrifty for my carhiring. "
" Everything was handled efficiently and with expedience. I will continue to use Thrifty and Autoeurope for my car hiring. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JONATHAN - 13 August 2019
" Auto Europe will be scrutinised if i travel to uS again. Especially with GBP to USD being rubbish at the moment. "
" Auto Europe had the cheapest price, and Thrifty did not throw on extra charges. Although warnings or information about Tolls om weekends could have been useful in advance. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - 13 August 2019
" Hassle free "
" Helpful staff, excellent car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANDREA - 13 August 2019
" Poor experience. Money grabbers. "
" When we arrived to collect the car they charged us £500 for satnav, which we had ticket and thought included. They also charged us for insurance which we thought was included. They just wanted to try and get us to pay for everything twice. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by NEIL - 13 August 2019
" No problems with Auto Europe, however when I book a vehicle with Auto Europe, no matter how well covered you are for extras the counter staff always try and add extras on at the desk. "
" Queued for around an hour to collect the vehicle. Counter staff then added on extras which I believed I have already paid for. Car was not ready after waiting an hour "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEW YORK, US - Reviewed by MOHAMED - 09 August 2019
" Great experience, no real issues. Friendly staff and process worked smoothly "
" Great experience, no real issues. Friendly staff and process worked smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by MARUAN - 05 August 2019
" Good experience overall, disappointed though with the misleading booking. "
" Good speedy and efficient experience, however when I booked the car I paid extra so that the rental agency would be at the terminal and not reached through a shuttle bus, however upon arrival I discovered that you have to take the shuttle bus to get to the agency. I therefore feel that I was misled with the booking and that I've overpaid for nothing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALEXANDER - 03 August 2019
" UNfortunately I paid over £1,000 before we travelled to be charged a further $500+ dollars for a sat nav with a broken mantle so I could not assemble it on the dash. Also she told us we hadn't paid for breakdown, yet on our agreement we had and so it is very unclear what we are buying into and has put me off hiring in future. "
" UNfortunately I paid over £1,000 before we travelled to be charged a further $500+ dollars for a sat nav with a broken mantle so I could not assemble it on the dash. Also she told us we hadn't paid for breakdown, yet on our agreement we had and so it is very unclear what we are buying into and has put me off hiring in future. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KENNETH - 02 August 2019
" No problems with auto Europe but not impressed with thrifty "
" The full size car I booked was not available so I got "upgrded" to a mid size SUV- much smaller than I booked. There were only 3 left and all had scrapes. Counter staff try to sell tills at $52 per week, whereas in reality I only paid $7 in total for 2 weeks. I did get tricked into this on my previous visit. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SANFORD, US - Reviewed by STEPHEN - 01 August 2019
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
RALEIGH, US - Reviewed by IAIN - 18 July 2019
" Overall good experience "
" Overall good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by PETER - 18 July 2019
" A "
" A "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by ERNEST - 17 July 2019
" no problems with Auto-Europe website and pricing for choosing car rental "
" no problems with service or car , no problems with Auto-Europe website and pricing for choosing car rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ANDREW - 15 July 2019
" See comment above about thrifty, and auto Europe not been open to fix this issue. We have only just got back, and will be contacting auto Europe this week about the issue we had. "
" We booked a dodge charger with auto Europe, when we got the thrifty counter they said we had only book a mid size car (focus size). They blamed auto Europe and said they do it all the time. We tried to call auto roupe but it was out of hours and messaged said to call back monday (this was friday evening). So we ended up paying an extra $200 to get upgraded to a bigger car (jeep), but still wasn't the dodge we wanted. So all in all very disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by SURINDER - 15 July 2019
" Amazing service and products at fabulous prices "
" The car was not ready at time of checking in and counter staff kept selling insurance policies i had already had. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by KAREN - 15 July 2019
" Effective booking system "
" The only complaint I have was about the counter staff at Thrifty. He told us that the additional driver was free and then we were charged for it. In terms of our updated contact, we were asked to sign for this electronically without being able to read the details. Other than this, we were very happy with the car. We could have done with more help picking up the car as we had never driven an automatic. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 13 July 2019
" see above "
" better signage would help locating car, and returning car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by DAVID - 12 July 2019
" Cheapest I could find. Transaction very straightforward. Will definitely use them again "
" Pick up wait time was a joke. We waited around 90 minutes. Some people who were there before us were still there when we left in our car. Zero communication from the staff on pick up too. The staff at the check in were much faster. This could have been part of the problem though where the counter service were very efficient but it put strain on the people getting the cars prepared. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by CAMERON - 11 July 2019
" ..... "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by EOLAN - 09 July 2019
" My agreement was for a Ford focus or similar, Thrifty "compact cars" are Toyota yaris or similar, which was to small for 3 people and baggage, therefore I had no choice but to upgrade at a cost of $120 00 . I had the option of a yaris from ye which was cheaper than the focus but opted for slightly larger car. I most likely use another provider in the future . "
" Counter staff helpful "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MICHAEL - 08 July 2019
" The category vehicle described is misleading in the explanation by auto Europe my hire vehicle was described as a Focus sized vehicle. Upon my arrival in America, Thrifty showed a compact vehicle was Fiesta/Yaris size car. This is what was provided and it was too small for my needs "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by STEWART - 05 July 2019
" Had a real good experience nice staff very helpful car was what expected clean and tidy return was easy and straightforward "
" Had a real good experience nice staff very helpful car was what expected clean and tidy return was easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by TIMOTHY - 02 July 2019
" Booking with Auto Europe gives me the confidence that everything is paid for up front, everything is covered and I won't have a problem. "
" As they didn't have the car I had booked available I got a free upgrade to the next level. Which was much appreciated. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SARASOTA, US - Reviewed by RALPH - 01 July 2019
" OK the problem we had was with thrifty not autoeurope. "
" Was given a car which was not road worthy. Took it back and given a 2nd car which was absolutely filfy.3hrs later we were given a 3rd car by a lady on the Herz counter which was excellent. Waisted a lot of time which was annoying. Being frequent flyers very disappointed with thrifty which we have used many times. Yes "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BOSTON, US - Reviewed by KEITH - 28 June 2019
" generally ok, thought SAT NAV hire/ vehicle upgrade exspensive. "
" Easy booking and collection, however when driving out no one was there to go over vehicle and record danage etc i asked at the barrier and a half hazard disinterested persob kind of scribbled a not note checking the damage or recording it correctly, in this it was not a problem. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by JAMES - 28 June 2019
" Plenty of choice of mid-size SUVs "
" Expeditious service from pickup to delivery back to terminal at conclusion of rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by ALAN - 22 June 2019
" Definitely use again. "
" No problems whatsoever, great SUV. Service very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by BRIAN - 22 June 2019
" Car was good. But staff in thrifty not so much "
" Counter staff just wanted to sell extras and started to argue when I said no "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRENDAN - 21 June 2019
" I found Auto Europe first class,excellent price,by a mile the cheapest,car company,great,except the counter at Orlando,trying to sell me upgrades,but your excellent forewarnings had put me right to this,many thanks and I will be back to book with you ,Brendan Jordan "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by FRANCIS - 20 June 2019
" Useful and transparent price and service comparison tool. "
" Allowed me to change my return location at no extra fee. Everything went smoothly. Liked my free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOSEPH - 19 June 2019
" Auto Europe is great as a comparison between suppliers and good value while the booking process is easy to navigate. Will definitely use again however will not be booking Thrifty "
" I drove from Orlando to Key West and en route I got a large crack in the windscreen. I reported the issue to Thrifty who checked with the office at Key West airport that they had a same size car I could swap with as I took out full insurance with zero excess. It was confirmed they had the same size car but on arrival they tried to give me a Toyota Yaris (economy class) when I was driving a Nissan Versa (compact class). They tried to insist it was the same class even when I showed them on their own website which confirmed they were two different rental classes. They went on to say they had no other cars in that class. I told them I could not take a Yaris as there was no way I could get my wife, kids and all the luggage in it. It was impossible. Both the representative and his manager said they would not give me a bigger vehicle unless I paid another $40 per day to do so. They said my only other option was to drive 2.5 hours up to Key Lago to see if they had a suitable replacement which I was forced to do. They were happy for me to take a car with a one foot long crack in the windscreen all that distance. They never even checked with Key Lago there was another vehicle available. Key Lago depot were great and sorted the issue out very quickly but all in all not a good experience "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by PAULA - 19 June 2019
" No problems at all "
" We Changed our car at collection, staff were very helpful regarding our requirements for local area and roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by WILLIAM - 18 June 2019
" Very good service couldn't have asked for a better car very easy no complaints "
" Very good loved the car "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by JAMES - 17 June 2019
" No issues "
" Everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by SIMON - 15 June 2019
" Use a lot and very good but web site is not the best v others. Please sort it - two main issues are how you search for a location (why can't you just put in an airport code) and the date range which frequently defaults and you have to start search again - I know many people mention this and it must cost you custom "
" Check in was awful, long queues and taking ages as trying to upsell to everyone. They didn't have the class of car we had booked so initially gave us a very large SUV which I didn't really want (very low mpg and doing lots of miles. Later that day a crack appeared in the side window so went back and able to swap for a car after a debate (wanted to give us another large SUV). Car was high miles but very nice "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SANFORD, US - Reviewed by JEFFREY - 11 June 2019
" Auto Europe is very good but my experience with Thrifty at Sanford was not good "
" Pick up ok car booked not available given a small SUV instead not sure if price was the same as payed for vehicle drop off was a joke drove into returns and there was no one there to check car back in went to find somebody and was told that they didn't know where everyone was sent to desk and spoke to lady she told me not to worry and just to leave car with keys in this is not the correct way to do things and I have not received a final bill yet it is also easy for them to say the car was damaged when it wasn't will not use them from Sanford airport again "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by STUART - 07 June 2019
" Very good "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 06 June 2019
" Hassle free "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GORDON - 04 June 2019
" Having booked we found that the rental car inferred we had to pay extra for roadside assistance although we understood that we had paid for full cover. "
" We had two issues. Firstly when collecting the car we had to wait a long time at the airport for the transport to arrive to collect us and during this time numerous vans arrived for other companies, we were actually considering asking them for a lift or trying to get a taxi! Secondly part the way through our holiday we were instructed to return the car to as it was due an oil service. When renting the period of rental was known together with our intentions/mileage so this wasted half a day of our holiday and caused us some concern. Despite reassurance from the help line the depot was not expecting us and did not have a replacement ready, we had to take a different car which was not in such good condition and smelled of smoke. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TAMPA, US - Reviewed by CARL - 02 June 2019
" As above all easy after a long flight and easy drop off. Had car for a month "
" All very efficient and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NASHVILLE, US - Reviewed by STEPHEN - 29 May 2019
" ok "
" Having returned to the uk I have a charge of $201-58 added to my account which I thought included all LDW local taxes etc at the time it was offered the employee did not say this was an extra "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by PIOTR - 28 May 2019
" Great service, very fast response of any updates. "
" Fast and accurate service. Very good car. Good prices "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PAIRUT - 28 May 2019
" . "
" Easy booking. Best price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by RICHARD - 27 May 2019
" Good overall, the person we dealt with did try to up-sell us a bigger car. I also had to reiterate that we had the LDW and supplementary insurance through booking through auto-Europe - for whatever reason this was not automatic. "
" Picking up the car was slow - it took about one hour as they were having trouble with their computer system. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEATTLE, US - Reviewed by BRIAN - 25 May 2019
" Easy to book, easy to pick up and drop off. absolutely faultless "
" Easy and simple. No hassle and free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by SARA - 24 May 2019
" Great, good value and service "
" We will book with thrifty next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by JOHN - 22 May 2019
" Everything ran smoothly "
" No problems whatsoever very happy with quality of car and process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by ANDREW - 20 May 2019
" As written above I'm very disappointed and feel ripped off which IMO shouldn't happen? These people take advantage of the fact you don't know how much tolls are and that's wrong on all levels "
" The staff assured me on collection that I needed to spend 250 dollars on a toll pass! I feel completely ripped off as I didn't need anywhere near that and also had to pay some tolls because the tag didn't work!! They must work on commission so effectively get paid to rip people off!! Car was dirty inside and out on collection too! Won't be using thrifty or autoeurope again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by HAROLD - 18 May 2019
" Car was pretty tired, lots of small dings and scratches which took a long time to record on departure to avoid being blamed! "
" When I booked I gave the pick up time as 16:00 hrs. I arrived 2 hours early and had to pay another $30 to collect my car which I thought was pretty outragious. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by NICOLA - 17 May 2019
" as above "
" Completely seamless and very easy. Such a contrast to arriving at SF airport and a 2 hour line at immigration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DIANE - 17 May 2019
" Sat-nav rip off, scratched car poor "
" The car had scratches over it. The price you charge for sat-nav is bar far to much tried to book and pay before we went they charged over£100 rip off "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
ORLANDO, US - Reviewed by HOPETON - 01 May 2019
" listed above "
" Due to signage I missed a toll gate and have been served with a fine from the company; no problem I missed the sign. Paid the cost and still the company is in perspirant of the money which has increased from $11.06 to $32.54. Total madness "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SACRAMENTO, US - Reviewed by ANDREW - 01 May 2019
" I had a one month rental in the USA with all the essential insurances included. The rate was extremely competitive and the quality of the vehicle supplied was very good. I will definitely consider Auto Europe for future rentals. "
" Friendly hassle-free service at the reservations counter. Clean car supplied with very good spec and quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ALASDAIR - 01 May 2019
" Good price and all went smoothly "
" Simple, straightforward and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by DAVID - 30 April 2019
" I was charged $11.49 per day to cover toll charges when I expected it was $11.49 for the duration. When I went over the toll bridge to Hood River I had to pay as you did not have an agreement with them. Barclaycard have been informed !! "
" All good, car good but that's when the good stops. I have been charged $11+ dollars PER DAY toll charges ! There are not enough toll stations in Washington state to warrant this charge and when I went over a bridge to Hood River I had to pay. My Barclaycard will be in touch with you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JAMES - 29 April 2019
" Very efficient online booking and insurance that covered most eventualities "
" Very efficient and quite new vehicle. Only disappointment was that we were unable to find sufficient information regarding road tolls in the US before arriving and felt 'stung' when our only option for the road tolls from Thrifty was to pay $15.99 per day for the duration of the booking when we would only be actually driving on toll roads for a couple of days during the booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MICHAEL - 29 April 2019
" As above. "
" My experience with Thrifty was very good. The service in San Francisco was good and the car was ready immediately. The car was new and clean both inside and outside. I had problem free motoring for the duration of my holidays. I would have no hesitation in using them again and recommending them to others. I would also like to thank you for your user friendly booking on line website and also when I sent you an email to clarify level of insurance cover included I got a prompt response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by PETER - 29 April 2019
" other than the toll saga, i was pleased with the experience, your records will show this was not the first time of using your company. "
" I paid over 100 dollars to cover tolls. if we spent 50 I would be surprised. No conversation took place as to what we were intending to use the car for, ie Disney/universal parks, which would have told him it would be impossible to use up what I was charged. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by COLIN - 29 April 2019
" Best price "
" Top service. Little waiting time at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by STEVEN - 29 April 2019
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BRYAN - 28 April 2019
" Easy to collect and drop off. "
" No problems and happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LORRAINE - 25 April 2019
" We were checked in and offered add ons - not in a harassing way which was brilliant and then straight onto the road. No time wasting which I have experienced in the past from other providers. Would definitely recommend "
" Very efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ANDREW - 25 April 2019
" Would definitely recommend "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by LOUISE - 24 April 2019
" fabulous "
" Super car and lovely staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 22 April 2019
" Availability of all options (eg additional driver) at booking would help. "
" Clearer explanation of what is and is not covered in rental would help. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by DAVID - 19 April 2019
" Hired a car previously and would definitely do so again ! "
" Excellent service, went to the desk, sorted out the details etc. Then went to the car park and just chose the car we wanted. Amazing service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DANIEL - 18 April 2019
" Shocking long wait to be seen to then be spoken down to by very rude female member of staff. Think she had short brown hair hard to recall after this time. Wouldn't use again because of this attitude. "
" Over 1 hour que to pick car up to then be spoken to terribly by a stressed out female member of staff when asked for assistance putting a car seat in. Her words where "you have to look with your eyes" before storming off not assisting us. Had to sit in the car park after an long flight and long wait just to be seen to then be spoken down to and google ourselves how to put the seat in as the instructions had worn off and was a American knack to it. Car was lovely and staff was lovely on drop off. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DORA KIT HO - 16 April 2019
" always good experience "
" it went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 09 April 2019
" Broken processes. Terrible service. "
" Will never use again. Terrible company!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by BARNARD FORTUNE - 09 April 2019
" Simply excellent "
" Great service, quality car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by CLAUDE - 08 April 2019
" Very impressed by the price and the simplicity To rend à car "
" Amazing... great choice or vehicules "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DENVER, US - Reviewed by DWIGHT - 06 April 2019
" Everything was fine, except for the problem with the air conditioning. "
" Air conditioning didn't work in the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LOS ANGELES, US - Reviewed by MARIE - 03 April 2019
" Very polite "
" I think the previous renter must have been a smoker "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DENVER, US - Reviewed by SUSAN - 02 April 2019
" Overall ok "
" Wasn't much choice of vehicles in my category, only 3! Vehicles were all scratched or bent in some way, took time to mark down all the problems on the car then no one checked them. Likewise at drop off it was incredibly rushed and no one checked over the car, I was concerned that you had my credit card details and could have charged me for damage that I didn't do. Luckily this wasn't the case but there should be a better system so customers don't feel rushed. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FORT MYERS, US - Reviewed by DAVID - 26 March 2019
" The website was customer friendly "
" Very difficult to find the drop off location at PBI "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by SAUL - 21 March 2019
" Friendly staff and good services. "
" Everything was pretty easy! Good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BOBBY - 19 March 2019
" I think you should have had additional information on extra charges that may occur from the hire companies used. "
" We got charged $13 per day for 2 car booster that were worthless. We had no prior warning of price before getting to counter. We also got talked into signing up to there auto toll scheme for $10.50 per day, but only used 1 toll throughout the 2 weeks which was less than $5! They charged us $55 for a tank of gas though it was only $40 to fill up form service station. Not a great way to start our holiday. Felt well and truly violated. We was also quoted $13 per day for an additional driver, but wa not given the choice upon booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS VEGAS, US - Reviewed by GRAHAM - 15 March 2019
" Other than the above, the vehicle was ok "
" Had to wait a long time to collect vehicle Sat nav did not work very well "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by VIVIANNA - 14 March 2019
" How likely I am to recommend a friend will come down to how my comaing is dealt with. I Book with Autoeurope a lot you will see that I have booked 3 times since January and have another booking with you LAX 16th to 30th. The booking in question was booked over the phone as there was an issue Booking online anc my emails not working for confirmation and should of run from 25th until the 13th March. When I dropped the vehicle off on the 13th I was told it should of very dropped on the 11th and ther for charged $281 for 2 extra days which is ludicrous. I'm hoping that autoeurope can correct this mistake and charge me the set day rate. I look forward to ur feedback. "
" Good and efficient "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by BAS - 06 March 2019
" still have to find out. "
" I was pleasantly surprised at how well organized the entry and return processes are. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SPENCER - 06 March 2019
" A good rental company. "
" Very friendly and courteous staff. The cars are a little older but perfectly OK. I wouldn't hesitate to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARTIN - 06 March 2019
" Not the vehicle in the advert. Only one other choice available "
" Limited choice of vehicles "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by GLEN - 06 March 2019
" Very easy and good value. "
" Easy to use "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DESMOND - 04 March 2019
" Would have no doubts about recommending Auto Europe. "
" Good friendly service at pick-up and drop-off points. Reliable clean car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 25 February 2019
" None "
" Car was a bit scruffy and underpowered but had a decent size boot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS VEGAS, US - Reviewed by MARTIN - 19 February 2019
" It's was nice, simple and stress free after a long flight "
" All good only negative they are pushy with getting you to upgrade because they don't have the car you've ordered "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 14 February 2019
" Good simple car, enjoyable to drive. "
" No hassle at either pick up or drop off. Accommodating staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MIAMI, US - Reviewed by MALCOLM - 02 February 2019
" see above. I hired for a full month and expected the car to be presented in excellent condition. "
" Car was dirty inside and even had an old sock in door pocket. Outside was only partially clean and I had to wipe the windows myself. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
SAN DIEGO, US - Reviewed by DYLAN - 26 January 2019
" Good "
" Good, did as asked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LITTLE ROCK, US - Reviewed by DAVID - 19 January 2019
" Happy to use this service again when need arises. "
" Super quick processing at arrival. Very pleased with vehicle supplied and simple drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by SIMON - 18 January 2019
" See box 3 "
" We ordered a Ford Focus or similar and was told they only have a Toyota Yaris.... great for me, my wife, 9 month old (on his first big trip) and 3 pieces of luggage. We had no choice but to pay £150'to upgrade to a car the same size as the one we ordered. I have contacted Auto Europe but heard nothing back. Dismal rip off service, will avoid in the future. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by GODFREY - 18 January 2019
" Would highly recommend... "
" First class - apart from dirty interior windscreen.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 10 January 2019
" Overall very pleased "
" Quick and efficient drop off process. Counter process to hire vehicle was ok but overly elongated with sales of various insurances/upgrades to sat nav/toll charge cover, which were difficult to understand and, when understood, were not required. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by CHRISTOPHER - 09 January 2019
" Autoeurope was fine/good and i'd book through them again. Voucher, clear explanations of what was and wasn't included was very helpful as well as the backup point of contact if there were difficulties at the counter. Have had many positive experiences of car hire in the US. This is the first time i'd used thrifty, i'd be unlikely to choose them again. "
" Available car was in a poor condition and no choice. Waited for a second vehicle which was less damaged but still had some issues. Size of vehicle felt more sub-compact (Nissan Note) compared to the booking of a compact (Ford Focus or equivalent). "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by DEMITRIOUS - 08 January 2019
" OK ish "
" I ungraded my vehicle at a cost of $127.00 (inc taxes), the vehicle itself was not up to standard in terms that it was not clean inside or out, and I feel that it had not been serviced properly as when I accelerated it would sluggishly accelerate, and every so often, it felt jumpy when cruising, it probably just needed a good service. I did not call to complain, as I was more concerned about my missing luggage that took 3 days to arrive, and I did not have the will to phone up and complain about the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by JAMES - 05 January 2019
" Staff were very helpful, we had a fantastic car "
" Helpful staff and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JACKSONVILLE FL, US - Reviewed by HANNAH - 01 January 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 31 December 2018
" Terrible experience. Coming home from holiday to find out someone has taken your monry. You need to get thrifty to sort out how counter staff deal with customers and help your customers who have the a problem. "
" Terrible experience. They have taken money from me without my permission. I am in the process of getting this back. Auto Europe has been completely unhelpful in this process "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SCOTT - 21 December 2018
" Na "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ROMAN - 20 December 2018
" top "
" always great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by CRAIG - 18 December 2018
" Overall very good. Car presentation was a bit poor as above. "
" Windscreen inside was very dirty. Car had a musty/damp smell. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TAMPA, US - Reviewed by DEREK - 13 December 2018
" as in no 3 "
" Thrify charge $10 a day for toll sun pass, we only used tolls value $4 in two days, its excessive what that charge. also they charge $8 per day for breakdown cover. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by MARTINA - 10 December 2018
" You should ask your contractors to be polite and not misleading just to take extra money from your clients. Horribly assisted "
" I had to waste hours of my time to change car because the first one they gave me had the trunk broken and not possible to leave anything in the car. When I went to change I had to wait for hours and wasted one day of my holidays. It's unfortunate and unbelievable but the staff didn't do anything to accelerate the process and instead they wanted to give me a worst car because nothing was available. I did waste one day and a lot of money for this. The first day another operator also sold me an insurance that was clearly not necessary because he lied to me and said if the car would break NOT for my fault I would have paid hundreds of dollars because I was not insured. Horrible service and misleading "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALBUQUERQUE, US - Reviewed by PETER - 09 December 2018
" An easy, efficient rental and good value. "
" The staff were extremely helpful, especially Harold at drop-off who drove us back to the terminal from the car-rental centre. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by ANTHONY - 06 December 2018
" This review could change if you get me my refund. "
" This was horrendous, after going through the aggressive 'up-selling' at the pick up desk, I then had the barrier smash down on me damaging the car and shocking my girlfriend and I to the point where we both decided not to drive while in America. Spikes shot up and burst the tyres and we hadn't even left the car lot. The staff were rude and un sympathetic, they left me to remove the barrier off the smash hire car and eventually a guy came over trying to blame me. Horrendous start to the holiday and now my confidence of driving abroad is shattered and ruined. They said they were going to refund me but 8 days on NO REFUND and now i'm chasing it and they are not replying to any emails. NEVER EVER EVER give these (Thrifty)jokers your money, as I booked through this web site, I am hoping they do the right thing, but still not heard anything, VISA will be informed soon, and I WILL get my money back, by hook or by crook. avoid avoid avoid "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TAMPA, US - Reviewed by CORINNE - 04 December 2018
" Not your fault. "
" The rep at Thrifty was very off-hand and obviously bored. We asked for directions to to the carur destination and the answer was I275. We eventually found our way to the car, but at the exit barrier the renter was having a dispute with the staff causing a delay of nearly half an hour. We refilled the car from empty to full for $18. But prior to our return to the airport we could not find a filling station on the journey of about 50 miles. We wer very shocked and surprised to be charged $28 to top up. RIPOFF. NEVER AGAIN. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ORLANDO, US - Reviewed by BARRY - 03 December 2018
" as above. always will use auto Europe but will chose other rental car company as plenty to use at mco "
" arrived to pick up point but told where class of car was located - none left told try supposed upgrade , just got last one. place in darkness & found out following day car had many marks on it from before including dent on bonnet. not what I had expected to have experienced - part of dollar -will use others in future. come to florida every thanksgiving with yourselves . excellent uk base "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ORLANDO, US - Reviewed by ALAN - 01 December 2018
" overall 8/10 "
" model choice could be more varied "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by FRANK - 29 November 2018
" Very good service I wish it was the same in Spain "
" It was very straightforward no pressure selling for insurance and upgrades and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JAMES - 26 November 2018
" Without fault "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by TERENCE - 25 November 2018
" We had a great pain free rental & return "
" Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by DAVID - 21 November 2018
" Despite the delay at the rental counter I would use Thrifty again and recommend it to my. Friends "
" On arrival at the Thrify counter the computer system was to working and rentals were being done manually which meant it took over an hour for our rental to be processed, The staff were most apologetic and did provide water and we were upgraded to the next level of vehicle but it did mean that it was after midnight before we got to our hotel "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOANNE - 20 November 2018
" The service was a good experience on all fronts - from a people through to convenience one . The staff were helpful and made sure we'd got everything we needed without any hard sell ( thus would have altered our mind completely ) "
" Excellent service - efficient , no drama and helped make our trip an enjoyable one . Niw booking again with thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LOS ANGELES, US - Reviewed by JONATHAN - 18 November 2018
" Good price, easy process "
" Nice little car. Friendly, helpful, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWARK NJ, US - Reviewed by DAVID - 16 November 2018
" Smooth and easy. "
" Smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by KEVIN - 16 November 2018
" No issues with Auto Europe, all was explained well and email query was answered promptly. "
" The only comment I have is to the insistence of the counter staff to take out additional cover. I took all insurance at the time of booking with auto Europe, however I was informed by the Thrifty counter lady that the cover was not "full" Thrifty cover. This puts doubts into the cover provided, not a good start to the holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MOHAND - 14 November 2018
" Not responding "
" Very unprofessional staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by KEITH - 13 November 2018
" As above "
" Had to take the first car back and get a replacement I thought the car I ordered would be better then lost time on my holiday "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
KONA, US - Reviewed by KELLY - 11 November 2018
" Very happy "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DANIEL - 11 November 2018
" See comment. Cover unclear when arrive at counter. "
" None of the additional cover (tires etc) was reflected on the thrifty agreement which meant it was not clear if covered. Was upsold roadside assistance package at counter. Confusing and disappointing after 11 hours of travel. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 10 November 2018
" Very good experience, all went smoothly and quality car "
" Was a really smooth experience and at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT LAUDERDALE, US - Reviewed by WILLIAM - 08 November 2018
" As Above. "
" I had booked a compact car. Your advert said it would be a Ford Focus or similar. At the counter the agent said it would be a Toyota Yaris, which was far too small, so I upgraded for $280. If I had known in England that the car would be so small, I would have paid for a bigger car, which would have been cheaper. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EL PASO, US - Reviewed by ALISTAIR - 06 November 2018
" Very easy to use. "
" Excellent service, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MIAMI, US - Reviewed by ROBERT - 05 November 2018
" The car hire process was smooth and efficient with Auto Europe. "
" Overall everything was fine., There was a delay with the Thrifty counter in Miami airport. only two staff and lots of customers. Otherwise a good experience. My only concern is with the high cost (+$60) for the SunPass Tolls option which seemed overly expensive and accompanied by a bit of a hard sell with menaces of fines and admin charges if not taken. This showed Thrifty in an exploitative mode rather than customer friendly as toll charges could easily be passed directly to customers' bills with no extra fees necessary or a reasonable flat admin charge of say $10- $15/ All their cars are license plate registered for tolls already. . This is the reason for my slightly reduced scores. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by RICHARD - 05 November 2018
" No queue at pickup or drop off. Free upgrade as our chosen class was not available. "
" Car had errotrlights coming on even though nothing was wrong "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOSTON, US - Reviewed by WILLIAM - 05 November 2018
" No problems "
" No problem at pick up or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHILADELPHIA, US - Reviewed by CHRISTOPHER - 03 November 2018
" the best we have used in the States "
" brilliant service, walked off the plane at Philadelphia airport onto there bus parked across the road outside, at night, less than 5 minutes drive straight to the Car collection point, nice welcome from a male receptionist, handed over my voucher, showed driving license, he asked if i wanted a car with a full tank of gas, I agreed and he said I was getting a free upgraded car, he brought the car to reception. Showed me how it all worked, literally less than 10 minutes and we hit the road to New Castle. Returned the car and no bus was there so drive took us straight to the departure doors. Nothing but Praise and it was the most economic car hire company to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by CHARLES - 03 November 2018
" No comments "
" Too much pressure was applied in trying to get me to upgrade etc. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by DAVID - 03 November 2018
" Very helpful staff. Double upgrade, very satisfied overall "
" Nice comfortable car. Easy pick up/ drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FORT MYERS, US - Reviewed by EDWARD - 03 November 2018
" Good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JOHN - 01 November 2018
" Very good value. Efficient. No problems "
" Only problem was a long wait for a shuttle bus from the terminal to Thirfty office "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by MARTIN - 01 November 2018
" Overall I was quite disappointed as the extra cost was a major dampener on our holiday "
" Very disappointed as my card would not work in their machine, so we had to put it in my wife name and pay an extra $205 for a second driver as my wife was not comfortable driving, my card works perfectly well in this country "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KEITH - 01 November 2018
" Car not what I ordered ford focus and tryed to upgrade me to a Toyota Yaris haha pxxxtake "
" Never use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by NICHOLAS - 01 November 2018
" A very unsatisfactory experience with Thrifty. We feel we were fooled into making an unnecessary extra payment - see above. "
" We feel we were given false information to make an unnecessary payment directly to Thrifty. We paid in full to Auto Europe but were told by the Thrifty counter staff when picking up the car that we had to pay a further $166.69. We were told that unless we paid this we would have to make our own arrangements in the event of an accident or breakdown. This appears not to be the case. When we received the final invoice this payment was marked as "Premium Emergency Roadside Recovery". We did not ask for this, did not want this and feel we were duped by Thrifty into making this additional payment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DALLAS, US - Reviewed by PAUL - 30 October 2018
" Had a fantastic time. Thrifty dollar made that happen. I am so glad I chose them. Thank you Auto Europe. "
" All team members exceptionally professional and efficient. They made my holiday extra special. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by NIGEL - 30 October 2018
" Booked through Auto Europe before in Spain and France. As always no problems "
" Excellent Dodge Grand Caravan with 557 miles on clock Superb car through. After booking in just told to pick any car ! Magic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STEPHANE - 30 October 2018
" very good price for such a car, easy to book "
" only couple of counter staffs, so a bit slow otherwise all good. the car was not in good condition for European standard but it was fit to purpose (wipers were not great). Overall good for the price "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
HOUSTON, US - Reviewed by GORDON - 30 October 2018
" If you are renting a large vehicle, start searching early and repeatedly as prices can vary from month to month, and isolated bargains may appear "
" We had quite a long wait before being taken at the counter, despite there being a very short queue. Apart from that, everything went completely smoothly "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by GEORGE - 30 October 2018
" Mostly satisfied but when you buy a voucher I just feel that the car hire company should be aware of exactly what the hire consists of, to avoid them charging again when you get home for fuel etc. Which seems to be a problem with companies like Thrifty & Dollar. "
" We have been charged from Thrifty for fuel when in fact our hire agreement was pick up full take it back full. Which we did but they charged us for a full tank anyway. Still waiting for a reply from them as to why this happened "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by ANTONY - 29 October 2018
" Faultless, easy booking at a very good price. "
" Perfect all the way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by MISS - 27 October 2018
" Over charged for 6 extra days tolls when we did not need them. The staff member knew we were leaving San Francisco and travelling to Arizona and Las Vegas where tolls are not charged. She did not make it clear that we were being charged for 6 days of tolls and not one The car itself was just what we needed "
" We upgraded as we had so much luggage. Car was brand new and excellent for our trip to Las Vegas. Felt a bit conned out of money as charged for 6 days for tolls when we only needed one day. A bit annoyed as member of staff had just done a trip to Las Vegas and would have known there where no tolls after leaving San Francisco "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by TINA - 27 October 2018
" Would use them again, very good experience "
" Very nice car, great service, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROSALYNNE - 27 October 2018
" As above very efficient and friendly people at the pick up "
" very efficient at pick up and return. Would use thrifty again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DEAN - 27 October 2018
" Same as above "
" Everything was excellent just one thing let us down! We got talked into paying $98 for a full tank of fuel only to find that when filling up a full tank only cost us about $50 and when booking we thought we had full insurance including breakdown only to find when we got there we had to pay another $100 for breakdown this was a bit disappointing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 26 October 2018
" The car was not there on collection,and there was no-one on reception when we returned a week later.another member of staff eventually turned up after waiting for about 20 minutes who sorted it out for us. "
" When my wife and I arrived to collect the car on time, the car was not there so the auto Europe lady drove us for about 25 minutes to collect the car.we booked the car 8-9 months earlier so it was plenty of time to get the car ready for us. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by ERIC - 24 October 2018
" Booking experience fine and would use again. "
" Counter representative tried to persuade me to upgrade from compact yet when I initially went to car park I was told no compacts available and told to select one of several full-size cars, these were all too big and in appalling external condition with scratches, etc. Suddenly a compact turned up and this was accepted but this car also had many bodywork scratches and scuffs. However the car ran well and I was reasonably satisfied but condition of cars at Thrifty was not good compared to other companies previously used, perhaps why they are cheaper. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEWARK NJ, US - Reviewed by JOEL - 24 October 2018
" well done "
" well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DETROIT, US - Reviewed by JOEL - 22 October 2018
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JUSTINE - 21 October 2018
" This company was cheaper than a lot I found for one week, so it was maybe to be expected that their staff were not the best. The car was powerful but I was a little surprised 2 warning lights came on after only 2 days of use. "
" Counter staff rushed details about the car hire and confused me regarding the toll charges pass plate. She was unhelpful. On day 2 of 7, two warning lights appeared on the dash - turns out they were not serious luckily but still alarming. A service light and car tyre pressure (which would not turn off even after inflating the tyres!) "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
HOUSTON, US - Reviewed by WILLEM - 21 October 2018
" AE as always good value and good to have comprehensive insurance. The one thing you could improve on is selection of additional drivers in a search, some firms give a spouse for free (Budget), others charge a fortune like $13 - 15 a day (Alamo) which is pretty steep "
" I often use Budget and Alamo, so this was a first to try out Thrifty but I wasn't impressed. First the counter person try to hard sell me extra insurance (telling me I am not insured which I know through AE I am) and a toll card (not required in Houston for where I am going. Then on selecting a car the first had an empty tank (never had that before), the second a low pressure front tire. There third one I got in was fine. I have not had this before, that you try three times before you have an acceptable vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LOS ANGELES, US - Reviewed by THOMAS - 20 October 2018
" everything is smooth "
" 2nd time this year I booked a car with Thrifty in LA. Second time the car wanted maintainance after a short while. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LOS ANGELES, US - Reviewed by KATRIN - 20 October 2018
" I always get great deals without hassle. "
" Very A-B and friendly. Car was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW ORLEANS, US - Reviewed by ALBERT - 19 October 2018
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JASON - 18 October 2018
" Prompt service, online registration makes the service faster at pickup. "
" Not received final bill "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by ALAN - 18 October 2018
" We got the car we had selected but it was rather old (40k miles) and the sat-nav system was rather outdated and 'clunky' to operate. "
" In general, the experience was ok. However, we were told that toll stations in FL dot not allow cash or c/card payments and that we needed to buy an electronic 'Sunpass' deal from them at $10.49 per day! They said they were prepared to let us have 14 days for the cost of 10, ie. $104.9. In the circumstances, we felt we had little choice but to accept. In 14 days driving in mid FL we went through only five tolls and most of them appeared to have cash lanes. I complained about this returning the car and they agreed to refund me $70. While reasonable satisfied with this settlement I still feel we were ripped off. I suspect most visitors just accept what it quite clearly a rip off and unacceptable behaviour. We also got stung for a 'roadside service' charge of $125.86 that they strongly recommended. I guess we could have declined this but at the end of the day I feel this is just another rip off of visitors. They did initially try to charge us for the Sat-Nav system but relented when we insisted this had been included in our contract. In the past, we have usually felt ripped off by these US car rental firms. This has usually been related to insurance charges but they have now moved onto other ruses. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEW ORLEANS, US - Reviewed by IAN - 17 October 2018
" Was ok "
" We okay "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SALT LAKE CITY, US - Reviewed by VISHAL - 16 October 2018
" Was dealt by a new employee Shawn and she was marvelous. 10 points due to her. She was really helpful and easily replaced my car on showing dis-satisfaction on the car offered. "
" Was dealt by a new employee Shawn and she was marvelous. 10 points due to her. She was really helpful and easily replaced my car on showing dis-satisfaction on the car offered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANDREW - 16 October 2018
" What? "
" Car great, Sat Nav a problem Sat Nav took us up dirt tracks when the main road was nearby We could not program it not to do this. It once directed us to a clearing in wood and said we had arrived at our destination in a nearby town It returned us to the Logan airport but not to Thrifty car hire. Fortunately we had remembered where Thrifty was "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PROVIDENCE, US - Reviewed by PETER - 14 October 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by COLIN - 13 October 2018
" Everything was great until drop-off,when thrifty charged additional fees which should not have been taken. "
" Hidden charge at drop off, which I queried and they removed, but then charged a further £8. Not a lot of money, but a hidden charge all the same. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by AUSTIN - 10 October 2018
" I am loyal to the AutoEurooe. brand and will definitely book my next rental through you. "
" There were on,y a couple of cars left when I picked up. All three were scratched up and a bit worn. I chose the best of the three. This is the second time this has happened. I think if they don't have adequate cars they should upgrade a customer to avoid disappointment and add value to their customer service and brand. I've always booked with Thrifty and Dollar only over the past ten years but would honestly consider another brand after this rental. Usually no complaints and good service. I just thought I'd mention this since it's happened to me in both March of this year and again now. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
RALEIGH, US - Reviewed by CHRISTOPHER - 08 October 2018
" Auto Europe have always been efficient and worked well for me. "
" Thrifty charged me an extra £92.47 for an "enhanced breakdown recovery facility that I apprently "signed for" during pick up. This was not mentioned by the reception staff - who merely said I was intialling to confirm I wasn't accepting any extras. After a long flight, I trusted them at their word and didn't find out that I'd actually initalled for the extra cover until I dropped the car off. I believe this was deceitful by Thrifty and have not experienced this with other operators in the US. I will ensure I never book with Thrifty agin and will be posting a very negative review on my Tripadvisor account regarding their service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SAN FRANCISCO, US - Reviewed by ELIZABETH - 08 October 2018
" Good experience "
" Compact Car very basic and lots of body damage- mainly superficial but felt like had been heavily used. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
HARTFORD, US - Reviewed by AIDAN - 06 October 2018
" all good "
" all good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by KELVYN - 06 October 2018
" As above "
" Complemented holiday with hassle free service and very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by DAVID - 06 October 2018
" efficient "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by JAMES - 02 October 2018
" As in 3. "
" A short delay at pick up caused by a long queue for the Thrifty/Dollar reps, not enough of them working. The car was as requested but it was scratched and scrapped, I had to fill in the scratch details myself after returning to the parking office. The car was as requested and performed well. On return the car was efficiently checked back in and a zero dollar receipt was given. The returns rep was cheerful as well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LOUISVILLE, US - Reviewed by STEPHEN - 02 October 2018
" Good efficient service. "
" Good staff, easy and efficient rental. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by SEAN - 02 October 2018
" Very happy "
" Very happy,no long queue at counter not badgered into taking out extra insurance or having upgrade was asked if I would like these options said no and that was that .Very happy to use thrifty again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CHICAGO, US - Reviewed by CALUM - 01 October 2018
" Decent rental experience. "
" Jay on the counter at Midway, Chicago was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by LENKA - 28 September 2018
" Would recommend thrifty, good service and reasonable pricing! Definitely will be using them again! "
" Very quick service & we've got to choose the car! Would recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by CHRIS - 21 September 2018
" What they did was mainly fine. That said, the voucher said 'Sat Nav included' and then further down the document contradicted itself. Naturally Thrifty went by the second statement. The Auto Europe booking was very cheap but the very high charge for an EZ pass that others give for free narrowed the gap. "
" Poorly cleaned car with litter in it. Rediculously expensive EZ pass, when the tolls are just a few dollars. This added $400 dollars to a 3 week rental. It's something I've been given for free by other companies in the past. Counter staff tried to sell me an enormously expensive Sat Nav hire, turns out the car had a built in one. Handover comprised a woman pointing at the car as she walked away from us. Return fine, the guy seemed to care. The car was a little older and higher mileage than you might get elsewhere but hey, does it matter. Documents left in the glove box showed it had previously been rented by the premium brand. At the end Thrifty added £100 plus for concession fee and tax which the voucher said are included. When I contacted customer service I eventually got a meaningless fob off reply. Further contact had just been ignored. Awful rudeness. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by ROY - 20 September 2018
" Have used autoeurope on several occasions and have always been satisfied apart from when I wanted to change named driver as i was ill and couldnt drive and was told I had to cancel and book again at current price which was £150 more so I used another company. "
" Overall it was fine. Staff were okay as was car but it could have been valeted better. Good value for money in comparison to other rental company's at the same location. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PROVIDENCE, US - Reviewed by ANDREW - 20 September 2018
" Very positive, thanks "
" Thrifty staff member was very efficient and knew his job bit my low rating is for his trying to have me buy the Eazipass option at c. $11 per day, asserting that most tolls in US are now electronic and I would face a fine of $15 in addition to any tolls I passed thru without paying. This was blatent sales pressure and misinformation which I didn't fall for. It is true that many rolls are now electronic but all have a ticket/cash option and I therefore was able to pay ALL tolls that I passed thru. Disappointed with this as my overall experience with Thrifty and AutoEurope was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIHUE, US - Reviewed by PHILIP - 18 September 2018
" Would reuse Thrifty and AutoEurope again "
" Slow process to hire car despite pre booking , very speedy drop off. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SANFORD, US - Reviewed by JULIE - 15 September 2018
" Don't rent from Thrifty. Their cars are very low end. Pay the extra and go with Avis. "
" Upon collection and in the middle of a typical Floridian rain storm I discovered my drivers rear tyre had only 10% air in it. The checks were clearly not done prior to renting. Made for very dangerous driving until I could get to a garage. The car stunk of stale smoke / and or damp. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 1
DENVER, US - Reviewed by GRAEME - 15 September 2018
" From booking to collection, along with reminders the day before collection of the vehicle, everything was organised expertly to get me on my travels. Thank you for your excellent service. "
" Although the class of vehicle I had booked was not available, I was upgraded to the next class with no extra charge, very helpful. Both collection and drop off of the vehicle was smooth and seamless, allowing me to carry on with my journeys with no delays. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by DAVID - 14 September 2018
" Thrifty were very efficient although it stated on your website the office and car was "on airport" and we had to get a shuttle bus. This wasn't an issue as it was quick and efficient "
" Very Friendly and helpful counter person. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MEMPHIS, US - Reviewed by STEPHEN - 12 September 2018
" would definitely use them again "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 07 September 2018
" Very easy process all of the way through "
" Great car. Extras like tolls not explained particularly well and look excessive ($116). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by ROBERT - 06 September 2018
" Overall fab experience value for money and quick and easy only 1 issue with the tolls "
" Hi we should have been warned about the need for change at the tolls as we didn't have any coins and one toll on the way to our accomodation wasn't staffed and only took coins. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by MARK - 05 September 2018
" As per my previous statement - Thrifty should invest more in CX! "
" Our customer experience with Thrifty was the worse I have EVER experienced from a car hire company (& I use a larger number through work and personal travel). - I specified a time that we wanted the car from. I was very clear with this as I was travelling with my wife, 3 young children and a baby. After a 9 hour flight and then a 2 hour wait at security/border control, we were made to wait over an hour at the Thrifty desk as they didn't have the vehicle we booked! To accompany this, a very pushy sales rep insisted on several 'up-sell' options. He asked what our travel arrangements were during our trip and having provided him with this detail he advised that I would be using multiple tolls which don't accept cash and the only way to avoid fines were to accept the 'Toll Charges' solution for $115.47 for the duration of our trip. In the end, despite his advice, we did not use one toll station that didn't have a cash payment option. Furthermore, I guesstimate that our total toll costs were a fraction of the $115.47 paid! The sales rep also advised that the vehicle came fully fuelled, at the cheapest fuel rate - again a LIE having discovered the costs of fuel at many stations. And as it is difficult to estimate when to top up fuel, we ended up returning the car with just less than half a tank full! Were we offered a refund for the tolls not used or fuel not used... of course not! I will not be using Thrifty again and will be advising my social network followers, of which I have over 135,000 through work and personal connection, of this experience! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PROVIDENCE, US - Reviewed by ROBERT - 04 September 2018
" Excellent service. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by KEITH - 04 September 2018
" Remains to be seen how my complaint about another car rental through Budget is handled. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JOHN - 04 September 2018
" As above "
" Advised they didn't have this vehicle and I would have to take a smaller one, knowing we would not all fit in the luggage. They were abrupt and dismissive, and if it was not for a very kind lady at their garage, who managed to find a vehicle the correct size, albeit we had to wait nearly an hour. Finally we then received a bill after we returned for just short of $1000, which is now under dispute, yet I have already been charged for it "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by VINCENT - 01 September 2018
" Due to the service we received I would definitely recommend thrifty in the future to friends and family "
" Great staff at Orlando airport, easy pick up and drop off with no hold ups, just what you want when you're away for a holiday, would definitely use these again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by CAROLE - 31 August 2018
" Straightforward "
" Quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SAN FRANCISCO, US - Reviewed by DAVID - 31 August 2018
" Toll fees for admin should be detailed. "
" The way they deal with tolls is unacceptable. $15 admin fee for each toll used. Rip off. Even if toll is $1. Not communicated effectively and should be. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by NICHOLAS - 29 August 2018
" Wouldn't book with Thrifty again, terrible service on collection. "
" When I arrived at the pick up location I was given a much smaller car than booked. I went back in to the office to say that the car was not big enough for our party of 5, the lady behind the counter told me that the original Q4 size car that was allocated was involved in an accident so couldn't be rented to me and they did not have another Q4 vehicle available for 24 hours. I agreed to take the smaller car and return the next day between 9 & 10am. On arrival the next day the man behind the counter was not that friendly and said that my car was not there and I would have to wait for a driver to bring it from another location. The car finally arrived well after 10 am and was not clean on the inside or outside, so had probably been returned from another hirer that morning. Also the fuel tank was not full, so I had to return back to the office once again to ask for a new contract to show that the fuel level was only on 1/4, begrudgingly they did this after some time. If they had been honest with me in the first place rather than fob me off with a smaller car I would have probably been more understanding. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TAMPA, US - Reviewed by GRAHAM - 28 August 2018
" Same as above "
" I ordered a Dodge Challenger, paid in advance then arrived at the airport to be told by the laughing assistant that this vehicle has not been made for the last two years so is not available. Then unsold me a camaro for an extra $300. I will register a complaint as I have been misled and feel that you should reimburse me the additional $300 that I was asked to pay, after enduring a 9 hour flight. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by JAMES - 28 August 2018
" Auto-Europe offered the cheapest deal for car hire with full insurance cover, and their website was easy to use. Considering how insanely busy Orlando International Airport is in August, the collection from Thrifty was really straightforward. They provided a choice of full-size vehicles, so we were able to chose the one that had a rear set that would best accommodate our child seats (or pick a colour!). The Thrifty counter was easy to find, and it was just a 3-minute walk from the counter, out to the car-pack, to collect the car. I did choose to purchase a full tank of fuel, which might have been at a slightly higher cost per gallon compared to the petrol stations near MCO, but it was worth it for the convenience of not having to fill-up before drop-off. They did offer their automated road toll system at $7 per day. I declined this and had no problems with paying for tolls in cash (I would recommend stocking-up on quarters as soon as you can). Drop-off was very straightforward and quick, and again within just a short walk from the terminal. "
" Considering how insanely busy Orlando International Airport is in August, the collection from Thrifty was really straightforward. They provided a choice of full-size vehicles, so we were able to chose the one that had a rear set that would best accommodate our child seats (or pick a colour!). The Thrifty counter was easy to find, and it was just a 3-minute walk from the counter, out to the car-pack, to collect the car. I did choose to purchase a full tank of fuel, which might have been at a slightly higher cost per gallon compared to the petrol stations near MCO, but it was worth it for the convenience of not having to fill-up before drop-off. They did offer their automated road toll system at $7 per day. I declined this and had no problems with paying for tolls in cash (I would recommend stocking-up on quarters as soon as you can). Drop-off was very straightforward and quick, and again within just a short walk from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by ANDY - 27 August 2018
" Very easy to use and will use Thrifty again "
" Very Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HOUSTON, US - Reviewed by IAN - 27 August 2018
" Shifty Thrifty! "
" Counter staff tried to upsell me another model without telling me the price. Also, I ordered a booster seat and they tried to fob me off with a rear facing baby seat that was dangerous (that was all they had). I'm trying to get some money back. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLIP, US - Reviewed by THOMAS - 26 August 2018
" Would rent again with the right deal. "
" The staff at Islip airport were friendly and very helpful. The car interior was quite dirty. Old French fries in the seat and on the floor, some kind of cream splashed around the door and steering area. Drop off wasn't the best as you have to park the car then go into the terminal and get in the same line as people waiting to rent and pick up their cars. Other car rentals I've tented with have someone in the drop off lot and they take your info and send you in your way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BOSTON, US - Reviewed by RUPERT - 25 August 2018
" Easy to book "
" I was charged for a toll road device for the car that cost over $100. I used a toll road about 5 times that would have cost me $20 at most. I was not made aware that I didn't really need the device. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOSTON, US - Reviewed by ANNETTE - 25 August 2018
" Trouble free. Will use again "
" Well organised and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by DAVID - 24 August 2018
" We booked thinking that we were 'all in' and wouldn't incur any more charges... when we spoke with Thrifty staff they were simply flippant and shrugged their shoulders...not helpful at all. We certainly won't use Thrifty again.. "
" We were told at pick up we HAD to buy an EasyPass for toll roads..which cost us $300, the lady stated that our planned journey from Pennsylvania to Missouri was 'all toll roads'. In fact on the whole 2000+ miles journey there were NO toll roads! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by WARREN - 23 August 2018
" Auto Europe website eat to use "
" I had booked an economy car but none was available so wa upgraded. The car was clean inside but outside windows were dirty and there were numerous small scratches and dents on the car "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by ANDREW - 21 August 2018
" A good experience. Will use Auto Europe again. "
" A very competent and efficient team at Orlando International Airport. Very helpful when seeking to recover an item of property left in the vehicle on return to local agents. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PHOENIX, US - Reviewed by MARK - 20 August 2018
" Car had some damage on the exterior but the the interior was clean and roomy "
" Staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MINNEAPOLIS, US - Reviewed by IAN - 18 August 2018
" Fine "
" Good choice of vehicles, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by ALEXANDER - 17 August 2018
" Very easy and good price "
" The pick up are tiresome and they weren't very helpful "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by HAZEL - 17 August 2018
" As above "
" Overall extremely good apart from prepay charges for the tolls. Paid an additional 10 dollars per day and each toll on average was 1 dollar. Can appreciate you cannot predict distance customers are going to travel but this is just a personal comment relevant to our family "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ATLANTA, US - Reviewed by MAUREEN - 17 August 2018
" Made out that they would be no petrol stations within a 10 mile radius to get you to take the refilling option and ended up leaving the car with nearly a full tank and then paying the refilling charge on top. All smiles in pick up but passed around on return "
" Over charged on refilling and had to make a point of it to get anywhere but still felt over charged. Charged 40 dollars for a car than was only 25 to fill "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by STEFANIE - 14 August 2018
" The condition of the car was appalling - not cleaned up properly with a terrible smell. "
" We had a terrible experience in that the car we rented had a terrible smell. The previous driver must have been smoking continuously in the car and it wasn't cleaned well enough. We had driven out of the car rental place quickly as we were late and didn't notice the smell until we were already on the road and couldn't return. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
SEATTLE, US - Reviewed by LISA - 13 August 2018
" Great. Everything was very well managed and efficient. "
" Excellent! Staff were great and very knowledgable and helpful. Very well organised. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TAMPA, US - Reviewed by JAMIE - 13 August 2018
" BRILLIANT "
" THANK YOU "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CINCINNATI, US - Reviewed by PAUL - 11 August 2018
" On our arrival at Cincinnati it became apparent from a variety of sources that our experience is by no means an usual one and Thrifty regularly leaves its customers in this situation ... stranded. Fortunately, despite being scheduled to close at a similar time, Budget appears to recognize the importance of good customer service; it monitors flight schedules so that it is aware of flight delays and plans accordingly. Finally; if Thrifty were a business partner of mine I would be giving serious consideration to that relationship. "
" Date: Wednesday 25 July 2018 Journey: Heathrow (LHR) to Cincinnati (CVG) Details: Flight #AA87 which was scheduled for departure at 12:15 pm was delayed by 3 Hours due to technical issues. We were notified that we would subsequently miss our connection with 17:20 flight #AA3587 in Chicago so had been re-booked on flight #AA3507 leaving Chicago at 10:05, arriving at Cincinnati 12:15 am. Whilst in Chicago I notified Thrifty of our late arrival and was assured someone would be waiting for us. On our arrival at Cincinnati however there was no Shuttle waiting. I again contacted Thrifty but was merely given the run-around for 30 minutes whilst also incurring a substantial mobile phone bill. I was finally informed that the Office was shut, all staff had gone home and they would not re-open until 07:00. We inquired about accommodation vacancies with drivers of Hotel Shuttles who were collecting late arrivals, but were informed that their hotels were fully booked. By this time there remained only one rental company still open and running a shuttle service. We therefore had little option but to hire an alternative vehicle from them at a cost of $556.35 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEW YORK, US - Reviewed by LISA - 10 August 2018
" Auto Europe provided clear information regularly in advance of the rental. It was a good value rental and I was happy with that part of the experience. Unfortunately the customer service from Thrifty was lacking. "
" The staff left a lot to be desired in their customer service. They were more interested in upselling me additional cost add-ons than explaining the terms and conditions that I asked about and were clearly uninterested in explaining anything to me when I was trying to weigh up my options. At drop-off I was sent in several different directions to find somebody and each time was treated like a simpleton for doing what I was told by another representative. The guy who checked the car in said that it was 'very dirty' due to a bit of gravel etc from people getting in and out of the car and said there may be a cleaning charge. I had shaken the mats out and what was in the car was no more than what had accumulated from a week of people getting in and out of the car. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 9
DENVER, US - Reviewed by RICHARD - 10 August 2018
" ... "
" Rip off return charge "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
NEW YORK, US - Reviewed by HANS - 10 August 2018
" No hidden extras "
" Good and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by STUART - 05 August 2018
" Inconvenience of not having a SAT NAV as requested which was 'sold' to us and a unique selling point for us choosing Auto Europe to act as 'agents' to find us suitable hire vehicle "
" Only disappointment was that the SAT NAV we were supplied with did not work (it would not charge up). Otherwise, would have scored a higher mark on value and service at drop off (no refund for inoperative SAT NAV as I was told value/cost of having SAT NAV was included in fee paid to Auto Europe, hence, value of SATNAV (which was a USP for hiring vehicle via Auto Europe) needs to be reimbursed by Auto Europe directly? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by STEVE - 01 August 2018
" Easy, friendly and excellent pick up and drop off. Thanks again "
" One of our go to rental providers in US and Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by JEREMY - 01 August 2018
" Auto Europe are a good broker and are responsive to questions "
" We were doing a 1 way hire and had to change vehicles at the gate as the chosen car was booked in for maintenance in LA. We had carefully checked the vehicle, sorted out all our luggage after a long flight and in great heat. We then had to do it all again - not impressed. The car we had to take was dirty - couldn't see properly out of the windscreen. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEW YORK, US - Reviewed by KENNETH - 31 July 2018
" Not pleasant being told on arrival that two features I thought I had paid for were not included and that I should pay another exorbitant (and by way of a total surprise) fee for an Easzipass. I suggest Auto Europe should get its contract and communication with its supplier sorted! All this is not said from point of ignorance as I have lived in the States. "
" Despite having a voucher from Auto Europe stating that GPS and Additional driver were included in my payment, both theses features were vehemently denied by the desk staff. Consequently I declined to have either, much to my inconvenience. I also declined the rip-off $20 odd per day for an Easzipass to cope with road tolls. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SAN FRANCISCO, US - Reviewed by MICHAEL - 30 July 2018
" No problems "
" Quick easy service, nice new Toyota Rav 4 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUQUERQUE, US - Reviewed by SALLY - 29 July 2018
" From booking to pick up and drop off, all very good "
" All very good - from pick up to drop off, very efficiently and pleasantly handled by lovely staff at the Albuquerque location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by KELVIN - 26 July 2018
" All fine "
" All good but sat nav kept shutting down and was overall not reliable for certain locations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by MAURICE - 25 July 2018
" I have been to the usa 11 times and this was by far the worst experiance. "
" The staff was not at all helpfull, and we got a car with scratshing and bumping on all sides incl the inside. Furthermore we had made reservations including a gps and extra driver, both we did not receive because it did not come up in their system, a showing of the contract did not matter , this was not their problem! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ORLANDO, US - Reviewed by MICHAEL - 25 July 2018
" Disappointed that vehicle selected was never available. "
" Disappointed that vehicle as advertised was never available - if known would have changed rental company. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NEW YORK, US - Reviewed by KEVIN - 24 July 2018
" Very good "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEW YORK, US - Reviewed by JESPER - 21 July 2018
" No further comments "
" No further comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DENVER, US - Reviewed by N - 14 July 2018
" Perfect car for our trip "
" Perfect car for our trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by THOMAS - 11 July 2018
" Smooth experience - no issues. "
" Fast efficient service - no issues. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEATTLE, US - Reviewed by WILLIAM - 11 July 2018
" The overall car rental experience was very satisfactory. "
" Very happy with the car and the service provided "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MIAMI, US - Reviewed by ALAN - 10 July 2018
" Other than a constant vibration on the steering wheel between 60 and 70 mph which is optimum motorway speed in Florida, irritating of course but the vehicle worked well, no problems. "
" Didn't have any of the cars advertised, had to wait an hour for a vehicle that even came close to that which we ordered in size so that we could load our bags. No manual for the car, not even basic instructions. No one available to check the car in when returned and will assume all we go according to plan. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ORLANDO, US - Reviewed by DAVID - 10 July 2018
" Very satisfied "
" Used Thrifty for 15 years very saatisfie with them "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by KAMLANATHAN - 08 July 2018
" Good experience overall, with the exception of the the non refundable balance of the toll road fees. "
" Unhappy with the fact that there is no refund from the 150 dollars paid to cover toll road fees, when only a third of the amount was used to pay toll fees. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MIAMI, US - Reviewed by NIGEL - 02 July 2018
" As above "
" Was led to believe by the advert I would get a specific car but on arrival was told they had non left but I could pay more to upgrade "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by ROBERT - 26 June 2018
" See above "
" After a long flight, and a delayed landing and immigration, I was given the toll pass and return with tank empty without being asked if I wanted them. This ammounted to an extra $180, which I didn't realise until later in the holiday. On return I spoke with the manager and was able to reduce this to $100 "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
DALLAS, US - Reviewed by DAVID - 24 June 2018
" Originally we were planning to book a convertible but the increase in cost for this was astronomical compared to previous years. "
" We understood we had booked a JEEP or equivalent. but the vehicle we got was somewhat smaller. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NEWARK NJ, US - Reviewed by DAVID - 24 June 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CLEARWATER, US - Reviewed by DEBORAH - 22 June 2018
" See above. "
" Pick up point was hard to find, behind reception in an hotel 2 miles from the airport. No show round given, had to ring and find out what fuel the vehicle took. Not particularly clean on pick up. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
NEW YORK, US - Reviewed by STEPHEN - 22 June 2018
" Auto Europe were fine and easy to use but Thrifty let them down significantly. "
" Disappointed to be charged an additional days hire charge for arriving 15 minutes later than scheduled although we did arrive on time but had to wait for the Thrifty Agent to check the vehicle after waiting for him to assist other customers before seeing us. Counter staff were unhelpful and only interested in getting us to pay additional fees for toll passes etc. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SANFORD, US - Reviewed by CHRISTOPHER - 22 June 2018
" We had a memorable experience and one that will live long in the memory. Having a safe and reliable car added to this. Thank you. "
" Having never driven in America before I was slightly disappointed with regards to the explanation of toll roads. It was explained to me that there were a number of tolls and I was advised to take out the unlimited toll access (just drive through as you have pre-paid) for $100+tax. In the end I only encountered between 6-8 tolls which were on the road from the airport to my resort and back o the airport! Definitely NOT value for money. The rear wiper also didn't work as the rubber blade was missing. Apart from that I was more than satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SEATTLE, US - Reviewed by PAUL - 21 June 2018
" Poor car and not impressed with Thrifty but no issue with Auto Europe "
" They tried to get me to take additional insurance which I did not feel was necessary and then persuaded me to pay for gas up front as told it was a much better rate with them and was likely to increase imminently. In reality it was far cheaper outside and the tank did nit hold the number of gallons they charged me for. The car itself was high mileage, covered in scratches and was smaller than a compact. A Nissan Versa is a sub compact according to Nissan and other car companies but Thrifty said it was a compact. This was the biggest car available from a small choice of 4 so was stuck with it. Will stick to Alamo or Dollar in future. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NEW YORK, US - Reviewed by JUDITH - 20 June 2018
" Very happy with AutoEurope this is the second time we have used them & they have been great next rime we won't jsut the Thrifty option "
" We chose not to take a plate pass and after making htat choice the counter staff person became quite surly. While we had our car we were told we had an EX Pass but we didn't, it turned out it was in hte glove compartment & the system had picked it up. We paid tolls & I tried to explain to the Thrifty people that we were happy to pay but didn't want to pay twice because the PlatePass had picked us up - they were most unhelpful - like it was our fault. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SALT LAKE CITY, US - Reviewed by PAUL - 30 May 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by ROMAN - 19 May 2018
" Courteous and professional "
" Courteous and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ORLANDO, US - Reviewed by THOMAS - 17 May 2018
" Booking dates incorrect and cost me $185 extra. Completely conned and ripped off! "
" The booking I made is not the booking thrift had on system and I had to pay an additional $185 for an additional three days after booking "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BURBANK, US - Reviewed by MARK - 15 May 2018
" I've been using auto Europe for years and am a regular customer but this experience will make me think twice about my next booking "
" Tried to charge me and demand return of a gps I never had wasted a lot of time and made me late for work , plus although completely my fault as I forgot to refuel $10 a gallon is insane more than I've ever had to pay and more than the rental "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CHICAGO, US - Reviewed by CURTIS - 11 May 2018
" While I booked the car to be dropped off at 6pm, it was not communicated to me that Thrifty's standard drop off time was 8pm, there was a brief panic that we would not get the car back in time but a quick call to Thrifty solved this. "
" The car I tried to book was a Dodge Challenger or Similar and I was provided a VW Passat. While this was explained away as a 'standard car' I don't feel the Passat is similar. The Car was acceptable, though not without fault, tyre pressure monitoring system was faulty, door seals had failed and there was loose trim on the underside of the vehicle. Staff were very efficient at drop off and made that very easy, and the value for money was still very good, only slightly more than others were offering economy compacts. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by JOHN - 10 May 2018
" We own a private villa in FLORIDA and tell our our guset to book through Auto Europe "
" Great quality, excellent prices and easy to use for renting with a smile. I have been booking through Auto Europe for a while now and have also told other guest who rent our villa out in FLORIDA to book through Auto Europe GREAT SERVICE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LOS ANGELES, US - Reviewed by PETER - 04 May 2018
" As above (no 3) "
" The car was comfortable and in good condition (brand new). It drove well etc... The bus from LAX to the office was a long time coming. The worker at the pick up was more concerned that she ticked the boxes than anything else. The people passing the car on to me and receiving it back after three weeks were brilliant. A bit of confusion as the central Thrifty call centre was unaware of California laws regarding spouse inclusion on rental agreement. This led to an unnecessary trip to the local office (40 miles away) for my wife to sign the contract when she didn't need to. Overall though a good experience and we will use them again. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by DAVID - 02 May 2018
" Excellent car hire company "
" Great company excellent price ...only problem was when picking up car unsure which one was ok to take ....its not clear ....but ....happy we got upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANFORD, US - Reviewed by PATRICK - 30 April 2018
" I will definitely be using you again. "
" Quick, easy and hassle free. No hard sales team trying to sell you extra insurance or upgrades. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by AMANDA - 30 April 2018
" See above "
" We noticed an engine warning light on the vehicle and the fuel gauge kept dropping to zero despite fuel in the tank and contacted Thrifty who said that if we were worried we should return the car to the airport but no other convertible was available. We were assured that the car was safe and as there was no other convertible available we decided to risk it. We also tried to contact autoeurope customer services to see if they could source an alternative or offer any advice and were kept in hold for 20 minutes and then we were cut off. We also emailed both autoeurope and Thrifty and only received a reply 10 days later from auto europe telling us we should have telephoned (which we had) and that auto Europe would act in our behalf to recoup any extra charges which was great but we hadn't asked about this as this wasn't the issue we had. All in all poor customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ORLANDO, US - Reviewed by GREGORY - 30 April 2018
" Would definitely consider thrifty in future "
" Great car, speedy and polite service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ATLANTA, US - Reviewed by EDEGBE ANDRE - 28 April 2018
" Ok "
" First car had lassereted tyres, Car was changed at Birmingham airport. Replacement car had more dents than a car at a scrap yard. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ATLANTA, US - Reviewed by JOHN - 27 April 2018
" As above "
" Counter staff: unmotivated. No advice offered, such as maps and directions. Underground staff: unmotivated. Recording the many examples of damage to the vehicle very casual. Experince on Return: excellent - speedy and courteous. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ORLANDO, US - Reviewed by PETER - 26 April 2018
" All went well and will certainly use Auto-Europe again. "
" Everything was good from beginning to end of my six week hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ORLANDO, US - Reviewed by STUART - 12 April 2015
" very happy with auto Europe would use again "
" the lady at Orlando was miserable, the car that was booked was not available, so was up graded to the next car which was also unavailable. did not like returning vehicle empty as its difficult to judge how much fuel it would take to return vehicle, they over charge for the fuel at the end of the rental "
HONOLULU, US - Reviewed by DAVID - 11 November 2014
" First time booking with Auto Europe which I booked after checking reviews. Booked by phone which was a breeze and I have to say it has been a very positive experience. I have another booking shortly and will comment further when that has been completed. "
" From previous comments seen I checked on the pickup information carefully. Arrivals and baggage pickup made, out of the arrivals and across the road. Picked up within a few mins. Thrifty office off site but close to airport, long wait (40 mins) but not pressured for extras. Good clean car (Mazda 2) Difficult place to get back to and if you make a mistake had to retrace steps back to H1. Rapid return to departures which was excellent. Staff were great, no pressure but busy as all flights in were about same time. First times I have used them, only real negative was the wait for pickup at the rental office. Photographed car before return just in case but have no reason to suspect there will be problems "
BOSTON, US - Reviewed by WILLIAM - 24 October 2014
" I have always been satisfied with my dealings with Auto Europe "
" My first choice of car on collection was a Ford Fusion Silver Grey but when I got in to drive away a warning light came on to say Low Tire Pressure. I was told to choose another but the only available Fusion was a white one with body damage and a soiled rear seat. However I experienced no problems driving it and the return experience was straight forward. "
HONOLULU, US - Reviewed by ROBERT - 08 October 2014
" great service and price "
" easy pick up from reception friendly and helpful staff "
ORLANDO, US - Reviewed by ALAN - 05 August 2014
" Have used your company for years and found the prices and service excellent "
" Why do they always have to try and sell extra services and insurance? If you don't take them it leaves you thinking you are vulnerable. "
SANFORD, US - Reviewed by MARK - 30 May 2014
" Easy to book, no hidden extras, great prices "
" Service was slow after a 9 hour flight, car was chosen for you whereas I have used Alamo in the past and you choose your own vehicle, would prefer to use Alamo next time "
WASHINGTON DC, US - Reviewed by MICHAEL - 21 May 2014
" Everything worked well, car was good. "
" Car was good but the check out process was more an attempt to sell incremental product than fulfil an order already placed. Eight separate acceptances or declines on the documentation- way too many "
SAN FRANCISCO, US - Reviewed by KATHERINE - 20 May 2014
" Very clear and easy to use website and very good information included in the information received after booking. My only suggestion would be to be able to sort search results on website so that you can filter for specific companies "
" First time with Thrifty, always used Alamo previously. Have always been satisfied with the 'smallest' car from Alamo but with Thrifty the smallest car was tiny. Was a Mazda 2 with barely enough room for our luggage in the boot. Car is allocated to you when you arrive (whereas with Alamo you get to walk around and choose which car you want) "
MIAMI, US - Reviewed by DAVID - 18 May 2014
" No adverse comment at all. "
" The car was well prepared and was what I wanted and it went well throughout my holiday. The only problem was that in Miami Car Rental there were only 2 people dealing with a queue at the Thrifty section. It took 40 minutes to get my car which I consider to be too long. "
ORLANDO, US - Reviewed by CHRISTOPHER - 05 May 2014
" This hire was for 2 weeks, and it was my first time of using Auto Europe, so i was a little apprehensive as to the quality of service at the other end. But knowing it was Thrifty I was happy as i have used them in the past and have been happy with their service, quick and simple, I would use this again whenever i need a car in the US. "
" arrivals desk staff were quick and efficient I got was was requested and shown a line of cars to chose from,it was that simple, only bad point is not being able to chose what fuel method to chose. but at the price it was very good. "
SANFORD, US - Reviewed by DEREK - 26 April 2014
" The booking procedure was good. "
" Unfortunately when I arrived at Sanford they offered me a 2 door car, when I booked a full size 4 door Chevrolet Impala, for 4 adults with 4 cases. But I told them that I wanted a 4 door as this is what I had booked, but the agent said that they only had a 2 door. I was not happy with this and said that I wanted a 4 door, and after a long wait they finally supplied me with a 4 door Chevrolet Impala. So I don`t think I will deal with Thrifty again, as I come out to Sanford 3 times a year as I have a property in Orlando, I want good customer service, and a car that I have booked. "
ATLANTA, US - Reviewed by LINDA - 26 April 2014
" Very accommodating and efficient staff "
" Only one officer on duty, he was rather morose and offhand. Got told to choose any car in row C - there was only 1. Could do with customer service training (or a smile would help!) "
HOUSTON, US - Reviewed by HELEN - 22 April 2014
" Always clear and easy to use, include as much as possible in the price "
" I felt I was pressurised into purchasing roadside assist and Texas EZ plate. I have never had to purchase Roadside assist before for a hire car it is usually included so it was a surprise and I think we spent a lot more on the EZ plate than we used in tolls, we could have been told it was possible to pay or use non toll roads buty it was suggested we would need it. I was expecting to pay for an additional driver but that was $11 not £10 a day, and then we were charged 10% as a Commission fee for selling us these (Before taxes). The extras came to more than the car hire! I would be very careful in future on this items. They did not inspect the car for damage before it left only on return and I would not purchase a tank of fuel in future "
BALTIMORE, US - Reviewed by DAVID - 22 April 2014
" It all worked extremely well. "
" Smooth operation "
LOS ANGELES, US - Reviewed by ALEKSANDR - 21 April 2014
" excellent service "
" in rental company required additional charge for gasoline and road assistent. "
RALEIGH, US - Reviewed by JANETTE - 20 April 2014
" Everything went smoothly with car hire and on return of the car. The service was good and efficient. Would use Auto Europe again "
PHOENIX, US - Reviewed by SHONA - 12 April 2014
" I have booked many cars through Auto Europe as they are usually the most competitively priced and use well known car hire companies to provide their cars. The website is easy to use and I have no hesitation in recommending Auto Europe to others "
" Although I picked the car up in Phoenix, I was based in Tucson for my stay. I had to visit the Thrifty office there to add another driver and also have the key fob battery replaced. On both occasions the staff were very helpful and friendly. Great service! "
ORLANDO, US - Reviewed by TIMOTHY - 29 March 2014
" Completely satisfied with service, booking online was easy and straightforward. "
" Desk was welcoming and completely satisfied with service. Both pick up and drop off went smoothly no complaints. "
ORLANDO, US - Reviewed by NICHOLAS - 09 March 2014
" Great easy to book "
" could be a little more helpful and stop trying to sell extras all the time. "
MIAMI, US - Reviewed by EDWIN - 07 March 2014
" Everything perfect "
" Perfect service,perfect car,thank you "
PHOENIX, US - Reviewed by CLAUDE - 05 March 2014
" Best Prices. All Inclusive. Thrifty is a GREAT Car Rental Company. "
" Thrifty is a GREAT Car Rental Company. Better than ANY major "
ORLANDO, US - Reviewed by JOHN - 03 March 2014
" Efficient service, best price and good insurance cover. "
" I thought we got the car from Dollar, but it is the same place, really. They did what I expected, which is try to extort more money from us with implied threats about breakdowns and needing more insurance. We got an upgrade because they didn't have enough small cars. "
MAUI, US - Reviewed by PETER - 28 February 2014
" Everything worked, no problems at all "
" Everything worked, no problems at all, very efficient pickup and dropoff. "
HONOLULU, US - Reviewed by PETER - 22 February 2014
" No complaints, everything worked well. "
" No complaints, everything worked well. "
LOS ANGELES, US - Reviewed by NORMAN - 12 February 2014
" No problems - just what I wanted! "
" All good. Except, when returning the car I went next door by mistake. Signage needs improved? The car in front of me made the same mistake, and judging by the response I got from the people next door, lots of other drivers also make the same mistake. But this is really a minor issue. "
LOS ANGELES, US - Reviewed by DAVID - 23 January 2014
" Very disapointed with the service at Thrifty LA, the extra charge for insurance was an expense I did not need. It took longer to get the car on the road than to leave the plane and clear imigration, collect our luggage and clear customs at LAX. Very poor service. The car was OK "
" See above "
HONOLULU, US - Reviewed by GANG - 21 January 2014
" Everything is good. "
" Take some time to find the centre when car return. "
SEATTLE, US - Reviewed by HARSHAD - 10 January 2014
" The service on the phone when I booked the car was excellent. The agent offered good advice and the trip to Seattle/ Vancouver was event free. "
" The Car that was issued to us was good and spacious but when driving the car pulled slightly to the right - indications of the wheel alignment not being correct. "
LOS ANGELES, US - Reviewed by GEOFF - 04 January 2014
" I chose to book a car through Auto Europe because a Dodge Charger was listed. When we arrived there were no Dodge Chargers. There were only two full size cars there. A Chevrolet Impala with a flat battery and one that would start, but had more than a few scrapes on it! I complained and was told that it was a Dodge Charger or equivalent in that group. Not happy and was advised to take the Impala and return the next day when there should be a Dodge Charger there. We returned and there still wasn't one, so we had to take a Mustang, which was smaller and we could only get one suitcase in the boot. We know that the Dodge Charger has a larger boot, as we have hired one before. I am not impressed and will not use Thrifty again. "
" I chose to book a car through Auto Europe because a Dodge Charger was listed. When we arrived there were no Dodge Chargers. There were only two full size cars there. A Chevrolet Impala with a flat battery and one that would start, but had more than a few scrapes on it! I complained and was told that it was a Dodge Charger or equivalent in that group. Not happy and was advised to take the Impala and return the next day when there should be a Dodge Charger there. We returned and there still wasn't one, so we had to take a Mustang, which was smaller and we could only get one suitcase in the boot. We know that the Dodge Charger has a larger boot, as we have hired one before. I am not impressed and will not use Thrifty again. "
ORLANDO, US - Reviewed by DERMOT - 31 December 2013
" Very happy with the booking system and the ease of use "
" Generally everything was as expected - choice of car was less than expected but overall very happy with the service and the return precession was very easy "
PENSACOLA, US - Reviewed by ALAN - 09 December 2013
" Reasonable prices. "
" I had to sign to say I would not smoke in the car but the car I was given stank of stale tobacco. "
ORLANDO, US - Reviewed by COLIN - 06 December 2013
" Service by your Desk reception at MCO was very professional, however more staff at the desk would have given a faster service. Other than that comment, very satisfied. "
" See previous comment "
ORLANDO, US - Reviewed by MARK - 04 November 2013
" All easy "
" Very easy at MCO (Orlando) no pressure to buy extras. No Que... got a selection of FULL SIZE CARs & drove away with a Dodge Charger (The car we were hoping for). Got to the Barrier & was stopped by the attendant as there was only one headlamp working. Within 5min another car (this time a Dodge Challenger) was with us (upgraded to the next class FOC) so now really happy. Car was about 6 months old with 16K miles. Could not be better! Checking back was a breeze "
LOS ANGELES, US - Reviewed by STUART - 03 November 2013
" The staff were very helpful and got us on our way as soon as a car was available "
" clean office and yard, staff helpful, the drivers of the bus going back to the airport was brilliant in all the traffic on that terrible day "
TAMPA, US - Reviewed by ROBERT - 01 November 2013
" Initial car offered had low tyre tread and I would not accept it and was eventually given another car, but only because I travel often and have a check list, this would have been missed by a once off holiday maker and if a problem could have lead to a lot of extra cost. "
" See previous comments "
ORLANDO, US - Reviewed by LEONORA - 29 October 2013
" Seamless and trouble-free booking. "
" Absolutely no problems....very courteous and helpful. A selection of cars to choose from. "
BOSTON, US - Reviewed by SUSAN - 29 October 2013
" efficient "
" rather expensive to upgrade car for a regular user "
ATLANTA, US - Reviewed by NEIL - 27 October 2013
" Brilliant..the car was brand new and an upgrade !!! "
LOS ANGELES, US - Reviewed by WILLIAM - 27 October 2013
" Fine. Good comms etc "
" Very pleased with quick turnarounds at both ends. Friendly and not pushy service - a contrast with other companies. "
LOS ANGELES, US - Reviewed by PEDRO MIGUEL - 25 October 2013
" When I booked my rental I wanted a dodge charger, my disappointment was when I got to the parking lot and the "gentleman" responsible told me I couldn't take the only one available because it was parked along with the SUV's (??!!) and I paid for a full sized 4 door saloon, if with the papers showing that I booked Dodge Charger or similar he wouldn't let me take it. "
TAMPA, US - Reviewed by CHRISTOPHER - 23 July 2013
" very happy with service,noticed price reduction after i booked contacted auto europe and was given new price without quibble "
" no problems,quick effecient service "
ORLANDO, US - Reviewed by WILLIAM - 19 July 2013
" Very easy to deal with and the bonus if anything was to go wrong prior to the hire it can be cancelled and a full refund given. "
" Very good to deal with. Only issue I have is that I was told that due to me travelling to Naples I was advised that there would be tolls and it would be cheaper to activate the toll pass on the car at $89. Guess what no tolls on road to Naples. "
ORLANDO, US - Reviewed by IAN - 13 July 2013
" Return full fuel option would be good. "
" Very long slow queue at airport desk which was frustrating after the long flight. "
ORLANDO, US - Reviewed by STEPHEN - 13 July 2013
" Very good service, easy and well managed "
SEATTLE, US - Reviewed by BORIS - 12 July 2013
" Good service "
LAS VEGAS, US - Reviewed by MICHAEL - 12 July 2013
" Good value and good response to queries. "
" Stated car (Dodge Charger or Chevrolet Impala) not available but acceptable alternative provided. Lucky we were flexible but it could have been an issue. "
SAN FRANCISCO, US - Reviewed by DAVID - 25 June 2013
" Very satisfied with the car, had a great experience. Would do it again "
" Good slick service. Could not really improve what you do. Maybe a few complimentary maps would be good. Not just tourist ones which leave out many of the streets "
ORLANDO, US - Reviewed by TJASA - 16 June 2013
" An amazing rental experience. "
" The staff at the front desk were extremely helpful and we received superb customer service. I would like to say a big thank you and i will most certainly tell all my friends and family to use auto europe when booking rental cars. Thanks again. "
MIAMI, US - Reviewed by ROBERT - 06 June 2013
" My car hire was with Thrifty via yourselves. On arrival at their desk I did ask about what car I would be getting and was told I would be given a choice within the category I had paid for. 2 of us were doing quite an extensive tour around Florida and so I was keen to have a small fuel effeicient car. When we went to pick up our car I was offered an extremely large saloon that was totally inappropriate. I said no and asked about the small car that I had ordered. I was told that they did not have any and was then offered a Ford Escape being told it was a 4 cylinder vehicle with good fuel economy. It used petrol like it was going out of fashion so the good price for the car hire was wiped out by the cost of regularly filling the tank. "
" On arrival at their desk I did ask about what car I would be getting and was told I would be given a choice within the category I had paid for. 2 of us were doing quite an extensive tour around Florida and so I was keen to have a small fuel effeicient car. When we went to pick up our car I was offered an extremely large saloon that was totally inappropriate. I said no and asked about the small car that I had ordered. I was told that they did not have any and was then offered a Ford Escape being told it was a 4 cylinder vehicle with good fuel economy. It used petrol like it was going out of fashion so the good price for the car hire was wiped out by the cost of regularly filling the tank. "
DAYTONA BEACH, US - Reviewed by TREVOR - 27 May 2013
" Charming girl on reception who gave me a free upgrade "
TAMPA, US - Reviewed by ROBERT - 19 May 2013
" Easy on line reservation "
" No queues after a long flight - car handover procedure quick and professional. "
PHILADELPHIA, US - Reviewed by PENELOPE - 17 May 2013
" Fabulous service. Good clean rental car with Thrifty "
" Great car. Shuttle driver helpful "
PHILADELPHIA, US - Reviewed by PENELOPE - 17 May 2013
" Fabulous service. Good clean rental car with Thrifty "
" Great car. Shuttle driver helpful "
BOSTON, US - Reviewed by CHRIS - 07 January 2013
" Regular user and enjoyed usual efficient service and well priced cars and options. "
" Excellent service from pick up to drop off. Very efficient and good quality vehicle with no 'hard sell' to upgrade or buy additional options that you often get. "