TOP RENT BULGARIA Car Rental Reviews

VARNA, BG - Reviewed by JANICE - 27 August 2025

" Most definitely will use again. "

" The Reps were very polite and professional and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by OLIMPIYA - 08 July 2025

" Good experience, no problems. Enjoyed the car "

" Easy to get the cat, easy to return.. The car was clean and ready to drive. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by RADOSLAV - 25 June 2025

" I'd always start rental car search with AutoEurope, and have been using them for some 15 years now. "

" The car had some 50K km on the clock, the front wheels would pull to the right when taking off. Sometimes there was a clanking noise when you press the brake pedal. Also, there was a similar noise when turning on one side. This vehicle was well used... "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BOURGAS, BG - Reviewed by COLIN - 25 May 2025

" No problems "

" Allo good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TATYANA - 03 May 2025

" Horrible service of behalf of the costumer service assistant Arguing with the client and do not help to resolve the problem! Highly disappointed "

" The costumer service assistants don't listen what the costumers request The car was smelly "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

VARNA, BG - Reviewed by COLIN - 07 April 2025

" All very smooth "

" Modern cars, and a quick efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARK - 11 March 2025

" I've rented from Top Rent A Car in the past and was not very pleased, mainly because the advertisement said it was airport pick-up (it wasn't), the queue for the shuttle bus was like a bun fight and I was 10th. in line when I got to the office. This time I was prepared for the experience (though they cunningly moved the shuttle pick up point to a different part of the airport) and everything went smoothly. People need to factor in about an hour extra for the wait for the shuttle, the journey to the pick-up garage and the possibility of a queue at the office. Great counter staff and very good fleet of cars. "

" I've rented from Top Rent A Car in the past and was not very pleased, mainly because the advertisement said it was airport pick-up (it wasn't), the queue for the shuttle bus was like a bun fight and I was 10th. in line when I got to the office. This time I was prepared for the experience (though they cunningly moved the shuttle pick up point to a different part of the airport) and everything went smoothly. People need to factor in about an hour extra for the wait for the shuttle, the journey to the pick-up garage and the possibility of a queue at the office. Great counter staff and very good fleet of cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by SUSAN - 11 January 2025

" Your extra insurance was not recognized by the car company so had to pay more "

" The car pickup was not at the airport and required 2 shuttle buses to eventually get to their office. The extra protection I paid for to Auto Europe was not recognized by TopRent so had to pay even more to get full cover. The car had a fault on the steering which made it unpredictable to drive. Luckily I'm an experienced driver and wasn't speeding when the steering veered. I cut my holiday short to drive the car back and dropped it off a day early "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by JASON - 06 January 2025

" It's OK, but the local Top Rent a Car did not seem happy that we didn't book with them direct and kept telling us they don't know answers as we contracted with Auto Europe and implied we should have booked direct "

" Slow check and check out and extra admin charges added and hard sell of a waiver insurance by scaring us "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by PHILIP - 02 October 2024

" Probably not book through this again as not clear where the cars are to be picked up . When it says on airport it should be there not just the office . The car was miles away. No map given or directions as to where we should return the car . Girl very slow on the desk too ! "

" Did not like the fact that it was not at the airport . "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by MIHAL - 18 September 2024

" Very good "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROGACHEVO, BG - Reviewed by MARK - 08 August 2024

" As above,extortionate costs applied for a scratched trim. £112 british pounds,really?? "

" Generally happy with thge overall communication but absolutely disgusted that on the hand over of the vehicle we were charged £112 pounds for a scratched trim that i flagged,yes we should pay for a plastic trim but not £112 pounds thats just taking advantage of the situation we also paid for extra insurance which seems pointless.I have used TopCar 4 times in the past but this has put me off future rentals. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BOURGAS, BG - Reviewed by MALCOLM - 27 April 2024

" Would use again if the keep this up used many times before "

" Very good all round counter staff brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NEIL - 21 January 2024

" As above "

" Fantastic service, staff efficient and polite car as expected, will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by YORDAN - 13 December 2023

" Smooth without any issues "

" Service was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOURGAS, BG - Reviewed by MALCOLM - 30 November 2023

" Good service good car "

" Swift transfer from airport to car hire office car in good clean condition "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by RADOSLAV - 05 October 2023

" Car was nice and clean, no issues at all. Drop off went very smooth "

" Just one issue - long wait at collection "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PETYO - 13 September 2023

" Overall good experience! "

" Good service, new car. A small gift with the rental. Counter staff could be a bit more polite towards new customers who have never been to this location before. The rental office is far from the airport and the place is a bit messy, yes there was a shuttle bus but still. Most of the other companies bring the cars to the airport. Will use Top rentalcar only if the price is much lower than others. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ELISAVETA - 24 August 2023

" Happy with Auto-Europe's service, as I've been using you for years. Just very disappointed by Top Rent a car, and the unnecessary stress added to my trip. Please amend your website details, as they are shuttle and not at the airport, so people need to be aware to add an hour to their journey to find their way of Sofia City. "

" Very disappointed by Top Rent a Car. Starting with the fact that they lie they're at the airport when actually now they operate with a shuttle, to be able to save themselves money from airport fees! This was extremely stressful and inappropriate, given that I travel with two yang children and a luggage, so would of never chosen a them if I knew! The service from their employees was arrogant and bullyish for the fact that I have purchased full cover with Auto-Europe, instead of with them! On top of that I was introduced with an additional charge from dropping my car after 7am (due to my flight timings), however apparently I would be charged as their work time does not start till 8:30am - the first time I've had this from a car rental company! Very disappointed by their appalling attitude! "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PARVEEN KUMAR - 14 June 2023

" Insurance is quite expensive though "

" Greatly Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KAMIL - 11 May 2023

" Highly recommended, good value for money "

" Very good service from the beginning to the end. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by LUKE - 26 March 2023

" I quite like the excess limiter with auto Europe. It's a nice edition to the booking if you don't want to pay lots for extra insurance and are only doing one or two drives with a rental. "

" Only issue I had with the rental was that it took a long time to process all the rentals from the people in front of me. Generally with hertz I have the keys and am gone in less than 5 minutes sometimes. I spent about 40 minutes in the queue for them to process the 4 people in front of me. And then 10 mins to process my booking. If there was no one in front of me I guess it wouldn't have seemed that bad. But by the time I left the queue was massive. I felt sorry for the people at the back. Other than that everything about the rental was perfect. The staff were all friendly, it was cheap and the car was as described in a good condition. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by WENDY - 15 March 2023

" This was a good experience with auto Europe compared to last booking in October "

" Our booking was lost, took 1.5 hours to get the car. Really poor. Staff were nice though, car was great and drop off hassle free. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by OLIVER - 04 February 2023

" Excellent service with terrific colleagues. "

" I've been using top rent a car for 6 years now and the improvements over this period are exceptional. The cars are always superb. They really are the best car rental company in Bulgaria. Great work. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MIHAL - 30 November 2022

" Very good "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KIRIL - 07 November 2022

" I always feel safe with AutoEurope and I like the service they provide Thank you again "

" Always very good service with Top Rent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MARCUS - 03 November 2022

" AutoEurope is always efficient and my go to platform for car hire "

" Two people serving, I was second in line and still took almost an hour to be served. One couple pushed in front of us, then a member of airport staff had someone else prioritised in front of us. Finally, when yet another customer tried to push in saying "we'll only be quick as we already have a voucher" - well, so did most of the line that was now 20m long... we finally elbowed our way in to have our turn. During all of that time, one of the staff was dealing with one family that kept asking more and more questions including where would be great to visit. it was probably the most frustrating experience ever picking up a rental car... I did feel for the counter staff but they could have done more to not serve those who feel they have the right to push in and or limit the time of those who cannot make up their mind "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MIHAL - 23 September 2022

" Very friendly staff "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PLOVDIV, BG - Reviewed by SILVIA - 12 September 2022

" There was some hiccup with the instructions for the delivery of the car. I waited for my car to be delivered at the address shown on my booking. However, after awhile I called to check what is going on and I was told that Top rent a car was not aware they need to deliver the car at all. Then they offered to deliver it an hour later at a certain price or they said I need to go to their office and collect it myself. I was very angry with this as I had already spent time going to the address shown but also then made to walk further to collect the car instead of having it as promised at the time I needed it. I would have thought that at least as a courtesy the car would have been delivered as promised at the specified location for free (even though a bit later). "

" I waited for my car to be delivered at the address shown on my booking. However, after awhile I called to check what is going on and I was told that Top rent a car was not aware they need to deliver the car at all. Then they offered to deliver it an hour later at a certain price or they said I need to go to their office and collect it myself. I was very angry with this as I had already spent time going to the address shown but also then made to walk further to collect the car instead of having it as promised at the time I needed it. I would have thought that at least as a courtesy the car would have been delivered as promised at the specified location for free (even though a bit later). Apart from that the car was in a great condition, fairly new and fairly clean. I had no problems while using it during my holiday. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SOFIA, BG - Reviewed by SCOTT - 11 August 2022

" Rubbish service "

" Turnec up at the airport and there was no car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by RADOSLAV - 01 June 2022

" Very satisfied with the overall experience "

" Proper local rental company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ASHLEY - 26 April 2022

" Best prices by far "

" Was a delay at the counter of 45 minutes to get the paperwork sorted followed by a shuttle bus to the other terminal for the car. That was only due to it being busy but it was fraustrating as we were meeting friends "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NARAYAN - 21 December 2021

" Good service "

" Highly recommend. The car was new with less than 9000kms on the clock & the service was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ALICE - 29 November 2021

" The car rental process was very easy, but the card block (deposit) was expensive and the only deterrent for further use. "

" Good staff - quick and efficient collection/drop off. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by ANDREW - 29 October 2021

" Always easy and efficient renting a vehicle at Sofia Airport. "

" Once again Top Rent, very efficient, quick easy, no hassle. Top people running a Top company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by MIHAL - 19 October 2021

" I like it "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GALIN - 27 September 2021

" Very friendly staff "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GRAEME - 16 June 2021

" No probs, which you want when renting. "

" Very good. Car good cond. A bit slow with queue at rental counter but efficient when served. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by VENELIN - 19 May 2021

" Perfect "

" Brilliant service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by CETIN - 31 October 2020

" Brilliant! "

" Friendly and professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ALBENA - 15 October 2020

" Very satisfied, will definitely book with Top Rent again. "

" Very friendly and professional staff. Despite the late arrival of the flight - at midnight, the were expecting us and all cars and documents ready. Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by SPAS - 18 March 2020

" Excellent "

" Always on the top level "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JEROME - 24 February 2020

" Good "

" Excellent value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VARNA, BG - Reviewed by ALAN - 20 February 2020

" Faultless service, thanks "

" First class service thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NADIA - 18 February 2020

" Dirty car ,inside and out.Staff member at check in really arrogant and rude. When we complained about the car seats stained of mud he just said "In future if you want a clean car you should book directly with us and not with autoeurope,that is the reason why you are getting a dirty car and the other customers are getting a cleaned one!" I complained about his attitude and he just said "Do you want the car or not?" Terrible customers service. The check out went very smoothly and a different staff member looked after us.He was very polite. "

" At the check in ,we have been given a very dirty car.The outside would have not bothered us much but the seats were mud stained. We complained about the state of the car and the staff member told us that in the future if we wanted a clean car we had to book directly with them and not with autoeurope. He was very arrogant and rude. I told him that that was not an acceptable attitude and he just replied "do you want the car or not??" I have been using autoeurope for many years now and that is the first time that I receive such an awful customers service! The check out was smooth and the staff member was really polite. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by SCOTT - 07 February 2020

" Always been happy with service and price from Auto Europe. "

" Staff were ok and nice enough but the car I got was draped and damaged on every panel and alloy wheel. It also had 80,000k on it. I was told I could wait 4 hours for a replacement at 8o'clock at night with a young child. No good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

VARNA, BG - Reviewed by JOHN - 30 January 2020

" All well with the car, no problems with pick up & drop off "

" Very efficient, friendly, informative staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by GLENN - 25 January 2020

" As above "

" Have used the company on 3 occasions now - every time there is 'hard selling' to encourage taking out additional insurance (even though we have already got this cover through the booking) "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SOFIA, BG - Reviewed by RADOSLAV - 22 January 2020

" Very happy with the service "

" Smooth pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PAUL - 24 December 2019

" Quick, efficient and very good value. The staff were very polite. "

" Quick, efficient and very good value. The staff were very polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by IVAN - 13 December 2019

" The same like 3 "

" Very good service.The car to be more clean inside for the future "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KOSTADIN - 12 December 2019

" Not happy. Very disappointed. "

" Very disappointed. Have booked for 7 days but wear just for five days due to the summer tyres during the snowed and iced winter in Bulgaria with 5 years old child. We are not happy with that. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by RADOSLAV - 12 December 2019

" Good quality car for the value "

" Smooth pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PAUL - 02 December 2019

" Good service, thank you! "

" It should be made very clear if you can pick up st airport or if you will be taking a shuttle bus. I saw a shuttle bus and last time we used top rent we didn't know it was a shuttle- this time pick up was on site and very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by NIKOLAY - 29 November 2019

" All was as expected. "

" All was smooth, quick and easy. Nice guys at the check in and pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by EMIL - 28 November 2019

" Fast and reliable "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PLAMEN - 21 November 2019

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by ALAN - 19 November 2019

" Excellent service from the guys at Varna airport "

" Excellent service at all stages, thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TSONYO - 15 November 2019

" Quick and responsible stuff. "

" Good service, great stuff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOURGAS, BG - Reviewed by MALCOLM - 14 November 2019

" very good all round will use again "

" staff were very good , car was excellent no problems will use again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by RUSSELL - 13 November 2019

" Topcar rental are fine, used them before, as I have Auto Europe. Only AE kept me waiting for the car in Malaga for over two hours. "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SOFIA, BG - Reviewed by CORNELIA - 31 October 2019

" Easy process thanks "

" Easy rental process. Great company at the other end. only thing that would improve the service is if all the paper work could be completed online before hand and either we could print and take copy to the rental company or just provide the evidence needed online. saves so much time and worry that you might loose important documents during all the faffing around. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANNA - 27 October 2019

" Perfect, hassle free experience. "

" Friendly, efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by TREVOR - 26 October 2019

" phoned to inform about flight delay was told to cancel and rebook which i didnt want to do "

" not told to make sure you keep entry ticket for the airport wanted to charge 55 euros if not found very stressfull "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 9

VARNA, BG - Reviewed by PETER - 23 October 2019

" Thanks "

" I have Full insurance but lost me deposit for car scratch . "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by ANDREW - 17 October 2019

" excellent every time I use this service "

" excellent service at sofia airport, no issues and honest and freindly staff, will use again next year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by PIERRE - 15 October 2019

" Overall good value and competitive prices. "

" TOP RENT staff are efficient, friendly & helpful. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOURGAS, BG - Reviewed by JOHN - 10 October 2019

" Nice car, efficient staff. "

" All went well no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by LYUBOMIR - 07 September 2019

" Great car. Great service. Highly recommend them. "

" Very reliable and easy to communicate with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PLOVDIV, BG - Reviewed by JOESPHINE - 12 August 2019

" Despite Top Rent's tardiness, Auto Europe was very easy to use, clear and efficient. "

" Great car with brilliant mileage. Very affordable and was easy to book through auto Europe. Unfortunately, Top rent were late for pick up (15mins so not too bad) and drop off late by 45 mins which was a real pain because we had a bus to catch and had to rush. Not only this but when I called up after half an hour of them being late for the drop off, Top rent claimed that we'd rearranged the time for an hour later than we'd originally booked - this was completely untrue and in my opinion was a poor excuse to cover themselves for being late and disorganised. When they did arrive we had no apology for their late arrival. This is, however, my only complaint about them as the car was brilliant and is something they can and should resolve in the future "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VARNA, BG - Reviewed by STEPHEN - 09 August 2019

" Faultless service. "

" Picked up the car at night. Vehicle condition report was carried out using a smart phone to illuminate the vehicle and look for damage! On returning the car, was told there would be a charge for cleaning the vehicle as it was unacceptably dirty. There was a little sand on the seats and in the footwells. As we had a flight to catch couldn`t do much but pay the penalty. Unhappy with their attitude, as were another couple returning a car at the same time. They know you have a flight to catch and so rely on people paying their ridiculous charges without causing too much fuss. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KEITH - 15 July 2019

" Counter staff could be more helpful and paperwork took too long, this could have been done on line before. Was useful there were staff at drop off as this meant you didn't have to go back to see the counter staff and could go straight to flight check in. "

" Counter staff were not particularly helpful, there seemed to be a lot of paperwork to fill in and was a very slow process, however the staff in collection/drop off zone were helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VARNA, BG - Reviewed by VLADIMIR - 10 July 2019

" Overall smooth and efficient. Nice fleet of vehicles as well. "

" Convenient downtown location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by KEVIN - 22 June 2019

" Everything as expected "

" Always use top rent good service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by TODOR - 15 May 2019

" Fast and kind "

" Polite and nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by BOZHIDAR - 16 March 2019

" Great experience "

" Great experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PLOVDIV, BG - Reviewed by ORLAND - 28 February 2019

" Autoeurope cancelled my reservation! & I hope they have not charged my credit card as I've paid directly to toprentacar "

" Thieves "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SOFIA, BG - Reviewed by ALEXANDROS - 14 February 2019

" Really good Service Friendly Staff Car in perfect condition Everything as agreed "

" Really good Service Friendly Staff Car in perfect condition Everything as agreed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by KIM - 03 November 2018

" When we asked about our reservation in Sofia airport, Top Rent had no record of it. They did eventually find a car for us, but there was obviously a problem in the communication between Auto Europe and Top Rent, and did delay the beginning of our journey in Bulgaria. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by STANISLAV - 31 October 2018

" Good stuff "

" Excellent service....Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by STANISLAV - 21 September 2018

" Top team "

" Very professional and friendly staff.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VARNA, BG - Reviewed by MICHAEL - 21 September 2018

" Pick up and drop off was very easy and quick "

" Staff very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VARNA, BG - Reviewed by PAUL - 05 July 2018

" problem free good quality car "

" very good service. nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JOHN - 29 April 2018

" all good "

" quick, efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOFIA, BG - Reviewed by JOHN - 29 April 2018

" auto europe just intermediary. were offering best deal at sofia at time and would use again if this still the case "

" quick, efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VARNA, BG - Reviewed by LAURENCE - 19 June 2015

" very helpful last year used europercarhire they were not helpful like you where "

" car was ok music system in car was rubbish again and have never got the car i booked i booked a skoda fabia got a oldish renault clio but overall better than last year also i tell you do not use best car hire they are rip off merchants "

BOURGAS, BG - Reviewed by MARIAN - 16 June 2015

" Car I booked wasn't available and was offered more expensive car "

" I was charged out of office charge even though it wan't my fault because the flight was delayed and passport check too long. "

BOURGAS, BG - Reviewed by ANDREW - 16 June 2015

" Helpful friendly service. "

SOFIA, BG - Reviewed by MAKSIM - 12 June 2015

" I had a huge problem with the last transaction.I made through Auto Europe.I rented a car in Bulgaria with your agent TRCar.I complied with all your terms and conditions,but TRCar did not respect the agreement. Voucher: UK3275341 The arrival instructions on your Voucher were unhelpfull and not accurate. "

" Voucher: UK3275341 There was no agent from TRC waiting for me in the airport. I had to find alternative transport to get to TRC office. Whilst in their ofice I had to wait 40 mins. before I was attended to. Then TRC changed the terms and conditions of my rental and wanted me sign another insurance policy. TRC would not let me have the car If I hadn't agreed with these terms and conditions and agreed to a block on my bank account wich is still blocked today.TRC staff were extremely unhelpfull and unproffessional and the delay (90 minutes) in obtaining the car caused me considerable inconvenience. "

BOURGAS, BG - Reviewed by TROND - 12 June 2015

" A bit slow when giving out the car. Ok when delivering. The car was fine. "

SOFIA, BG - Reviewed by WEI - 09 June 2015

" The car was a bit old, was expecting a better car "

SOFIA, BG - Reviewed by MICHAEL - 08 June 2015

" Please contact Top Rent for me and find a slight refund "

" I was a day late arriving. The hire company had no car for me and would not negotiate on rates seeing as I still had 2 days of hire left and already paid for! "

SOFIA, BG - Reviewed by ELAINE - 08 June 2015

" Insurance could be more inclusive, have found supplier who waivers the excess "

" Great staff, great service, great price, great car "

SOFIA, BG - Reviewed by ZDRAVKO - 01 June 2015

SOFIA, BG - Reviewed by BARBARA - 28 May 2015

BOURGAS, BG - Reviewed by STEPHEN - 28 May 2015

" The car was very basic, which was fine for a hire car but central locking would have been nice. "

SOFIA, BG - Reviewed by PAUL - 24 May 2015

" On arrival at Sofia airport I contacted Top Rent to be told that our reservation had been cancelled Following which I contacted Auto Europe and was on the phone for over 30mins while things were sorted out (no idea how much this has cost me yet) in all from arriving at Sofia it was about 1 hour sorting out what I thought had been arranged in March. Once we had the car all went well good car and on return Top Rent transferred us back to airport without any problems. "

" happy with service from Top Rent. "

SOFIA, BG - Reviewed by RENUKA - 06 May 2015

" Good site, great price, got want we asked for at the other end. Whole experience simple just how it should be. "

" Lovely service, even got a brand new car and souvenir to come away with - fantastic! "

SOFIA, BG - Reviewed by RICHARD - 25 April 2015

" It was a no flaw experience. "

" A friendly efficient company to deal with. "