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    Complaining with Class

    I'm useless at complaining. Even when I've been served a terrible meal in an overpriced restaurant by a rude waiter, I'll still feel obliged to leave a tip before sloping off to dwell on all the comments I should have made. I thought my fear of 'causing a scene' was just a part of my English heritage, but according to an article in the Times Online, that's no longer the norm for Brits.ABTA (the Association of British Travel Agents) claims that we're getting better at complaining, and although it's a positive step that more tourists are standing up for their rights, some of us take it more than a bit too far.Some of the more ridiculous complaints received include a holidaymaker in St. Kitts who demanded to be moved to a different hotel because he was disturbed by waves breaking on the shore, a customer on the Pelion peninsula of Greece who was very disappointed to discover there was no pizza delivery service, and a guest at the Park Plaza County Hall in London that moaned 'Surely if I'm English I'm entitled to the English breakfast'.These gripes may be crazy, but when most of us feel unhappy about a service or product, there's generally a good reason. Holidays are supposed to be stress-free, and if something happens to spoil that, it's very frustrating - worse still if nobody is interested in offering an explanation, solution or compensation.Sometimes it's not easy to know how to complain effectively if something goes wrong, particularly if you are abroad. It's worth taking note of tips like these, provided on websites like howtocomplain.com:
    • Stay Calm: Be assertive, but not aggressive
    • Keep a Record of Events: Emails, pictures, dates & times of phone calls etc
    • Be Clear and Concise: Make sure you know exactly why you are dissatisfied and what you'd like to happen as a result of the complaint
    • Try to Know Your Rights: Get an expert's opinion if possible
    Auto Europe does everything possible to make sure customers get a flawless service, but if anything should happen that's beyond our control, the Auto Europe customer services team (customerservice@auto-europe.co.uk) will respond quickly to any query.

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