The following statement is from Auto Europe's Commercial Director for the UK and Ireland, Peter McAree:
We recently received a comment on the blog from a customer who had experienced lengthy delays at the Guerin car hire desk in Portugal.Â I understand he was not alone in his frustration at wasting precious holiday hours queuing at the airport.
Guerin has since admitted that too many bookings were taken during the busy summer months, exceeding the number of vehicles available in its fleet.Â Now that the cause of the problem has been identified, measures will be taken to prevent this from happening again in the future.
Guerin would like to apologise for this disruption to its service and has asked Auto Europe to pass on any complaints we receive, so that compensation can be offered.Â
Here at Auto Europe we take this sort of complaint very seriously.Â Our reputation is at stake if the companies we are associated with provide a less than excellent service, so when problems do arise, we'll always deal with them quickly, and to the best of our ability.
If you would like us to pass on a complaint to Guerin, contact us via the blog, or call customer services on 0800 358 1229.