The Complete Guide to Car Hire, Part Five: Returning Your Hire Car
Continuing the serialisation of The Auto Europe Car Rental Roadmap, our online guide to every aspect of hiring a car, this week we have outlined what to expect when you return your hire car. It's pretty straightforward but there are three things to bear in mind, namely:
Ensure you are on Time: Please don't be late dropping off your car as you will be charged if you run over the agreed drop off time. It's a good idea to allow a little extra time for navigation and traffic!
Vehicle Check In: Ensure a member of staff checks your vehicle and signs your rental agreement to verify it was returned in good condition. This protects you against any damage to the vehicle being wrongly attributed to your rental.
Charges: Please be aware that if the rental company takes a payment from your card they may do so without prior notification. Common reasons for post-rental charges include re-fuelling - if the car has been returned with less fuel than required by your contract; late delivery; or damage found on the vehicle. If you do not understand why you have been charged or feel the charge is unjustified then your first port of call is the Auto Europe customer services team on free-phone: 0800 358 1229.
Log on next week, same time and same place, for the sixth and final chapter of this informative serialisation which delves deep into the question of insurance. If you can't wait seven days, or would like to read more, then simply click here now.