Auto Europe
- North America
- Central America
TROPHY CROATIA CUSTOMER REVIEWS
- 9.6
- 9.4
- 9.4
- 9.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
TROPHY CROATIA Car Rental Reviews
Average Rating for Trophy :
ZAGREB, HR - Reviewed by DANIJELA - 28 November 2018
" Excellent "
" The staff are very friendly and accomondating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 21 November 2018
" Overall very happy "
" Good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by MANDEEP - 12 November 2018
" Great. "
" Good company. No hassles. Very near airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BLANKA - 05 October 2018
" Everything was great, from initial booking to drop-off. Highly recommended! "
" Everything was great, from initial booking to drop-off. Staff was brilliant - efficient and very helpful. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by KEVIN - 03 October 2018
" As box 3. "
" Slight confusion with where to collect car but after calling the hirer they picked us up from the airport and all went very smoothly. Dropped us back at the end of the rental so well pleased and a very good amount for a week's hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAVID - 02 October 2018
" Easy to book as always "
" I've used quite a few car hire companies throughout Europe and Trophy have to be one of the best. There was a small hitch regarding meeting us at the airport but I called them and someone came to us straightaway. Once at their 'depot' they were very helpful and made sure we were fully familiar with the vehicle before we left. The car was great and almost brand new. Return was very efficient and easy. If you want a glossy, luxury experience this isn't the one for you as their base is effectively a yard just along the road from the airport. However, for the money we paid, I couldn't care less! Great service and value from Trophy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DAMIAN - 30 September 2018
" so far so good. Quick booking process. Have got no complaints at all. Will use the company again. Far far better than Holidays Autos! "
" The best rental company ever!! Everything went smooth and nice. No problems at all . No one was pushing us to buy extra insurance , as many rental companies do. The representative of the Company was waiting for us at the airport with the name displayed on the piece of paper. Very quick pick up and drop off. I am very very satisfied with them and will use them again when in Croatia. Thank you!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by MATEJA - 05 September 2018
" I'd also like to add that I was charged 2 times for the car rental amount and I received the refund only after one week which has caused a lot of inconvenience. "
" The amount of 1800 euros for a deposit is just ridiculous. We had to call our banks to increase the limit of spending on the credit card as it is usually less. It took us more than an hour to rent this car and get going from the airport. Also, the car had only 3 lines of gas when we got it and the norm is that the car is always full once it's rented out. Overall, it was a very annoying experience at the beginning. The car was good and we were content once we returned it. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by THOMAS - 04 September 2018
" good value as usual "
" Good rental. Only make sure you have excess insurance as you will be charged excessively for any small scratch/damage. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ZADAR, HR - Reviewed by MICHAEL - 04 September 2018
" The staff in Zadar and Zagreb were fantastic. I look forward to renting again with trophy and I will always highly recommend the service to friends and peers. "
" Staff were very friendly , efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by NATASHA - 29 August 2018
" Excellent service "
" A young man, Jakov, that gave us a car and took it from us was fantastic. Very polite, helpful and ready to go an extra mile if needed. We were very impressed with him. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ANTHONY - 26 August 2018
" Opel Corsa was comfortable and easy to drive "
" Very easy to deal with. Helpful staff at the desk in Zagreb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DRAGICA - 20 August 2018
" Over all good value "
" All was good but got a bigger car then ordered so petrol was much more and car was given to me empty so had to go and get petrol. To get to my destination not happy especially flight was delayed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RAYMOND PETER - 12 August 2018
" Very happy with the service. Please make clearer when booking on your website the charges for insurance. "
" I was very satisfied with the overall service. A few comments on some areas which might improve the service -the pick up from the airport could have been clearer with someone holding a trophy card when leave arrivals. Staff were helpful although could have been clearer about late charge, I would have found a simple map / location for returning the vehicle. The staff on return could not have been more helpful. The lift to and from the airport was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JONATHAN - 12 August 2018
" Positive experience "
" The whole experience was very smooth. WAs good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by JOHN - 10 August 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IVAYLO - 09 August 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 01 August 2018
" Expected a VW Polo but ended up with a SKoda Octavia estate, this was fine for me, but not sure if all people would have approved of a larger car, personally I treated it as a free upgrade. "
" Very efficient and easy to deal with, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MALCOLM - 26 July 2018
" Very helpful staff "
" Just off-airport but excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SEAN - 23 July 2018
" Car was amazingly cheap (£38 for 8 days); amazingly big and luxurious (Skoda Octavia); service was simple, efficient, ultra-friendly and polite, and quick. Will definitely be using them again. "
" Car was amazingly cheap (£38 for 8 days); amazingly big and luxurious (Skoda Octavia); service was simple, efficient, ultra-friendly and polite, and quick. Will definitely be using them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by HENRY - 14 July 2018
" All round a good experience. "
" Overall a very good experience. I had ordered an estate car but ended up getting a SUV. While this did not impact on our trip it did leave us short on luggage space. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by JULIE - 09 July 2018
" Always use this company for Croatian rental Never had a problem with bookings at all and prices and conditions transparent to use "
" As usual v straightforward. Helpful and pleasant staff. A very big upgrade to car size booked. Very reasonable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by GORDON - 30 April 2018
" car drove fine only problems clutch slipping and on its last legs and problems clickng in seat belt buckle. Staff excellent. Also tyres were nearly bald would not have passed a UK MOT "
" Staff very friendly car had aslipping clutch on its last legs and had very little tread on tyres. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
SPLIT, HR - Reviewed by JULIE - 29 April 2018
" No problems at all. It would be helpful to have full tank on collection and then easier to return with same than having to guess how much to refill. This always leads to overestimate to be on safe side. However I rent frequently in Split and this seems to be the way of all the rental companies. Very pleased with straightforward service and v unexpected upgrade. "
" A very big upgrade from mini compact to Skoda Octavia estate. Trophy use older cars but only about 4 years old and low mileage for diesel in good condition. Met on time at airport and prompt, no fuss service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10