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WASHINGTON DC CAR HIRE REVIEWS
Car hire reviews in Washington DC
With its broad avenues, majestic monuments and impressive neoclassical state buildings, Washington DC is every inch the proud, affluent capital of the USA. A selfie outside the world-famous White House is a prerequisite for most visitors to the city, with the nearby Capitol governmental headquarters always proving to be of equal photographic appeal. A must for air travel enthusiasts, the National Air and Space Museum boasts many rare exhibits, such as the original 1903 Wright Brothers plane, Charles Lindbergh's Spirit of St Louis (first to fly solo across the Atlantic) and the original Apollo 11 command module, with the amazing Albert Einstein Planetarium a very popular add-on. One of the world's premier art museums, the excellent National Gallery of Art features Leonadro da Vinci's masterpiece - Ginevra de Benci - along wth works by Monet, Renoir, Rembrandt, El Greco and Vermeer, among many others. The wonderful Museum of Natural History is the city's number one family attraction with the dinosaur exhibits and interactive Discovery Room of particular interest for kids. With a car hire in Washington DC you'll have good access to some of the most interesting parts of north-east America, including the Blue Ridge Mountains of Virginia and the famous Civil War battlefields of Fredericksburg. For the ultimate outdoor adventure, head for Harpers Ferry where the three states Virginia, West Virginia and Maryland converge in an area that offers some of the country's most spectacular scenery.
Established over 65 years ago, Auto Europe has the best car rental deals in Washington DC and all other parts of the USA. With more than 28,000 convenient pick-up and drop-off locations in over 190 different destinations worldwide, our main strength is the long-lasting working relationships we have developed over the years with all the most important car hire suppliers, including National, Sixt, Avis, Alamo, Europcar, Dollar, Budget and Hertz. You can rent a car in Washington DC through Auto Europe's state-of-the-art booking engine today and collect it either downtown, at Washington DC Union Station, or from Washington Dulles Airport just 30 miles west of the city, or from Washington DC Ronald Reagan Airport. Keep scrolling down to see the ratings and comments posted by other Auto Europe customers in the city in our Washington DC car hire reviews section below.
AUTO EUROPE WASHINGTON DC, UNITED STATES Car Rental Reviews
Average Rating for Auto Europe Washington DC:
WASHINGTON DC, US - Reviewed by WILLIAM - 24 July 2025
" Budget easy to do business with. "
" Seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALAN - 27 June 2025
" Easy booking all as paid for "
" Usual pressure from counter staff to extra insure and by toll cover. Otherwise everything went very well "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DEREK - 29 May 2025
" Website is clear and booking was easy. "
" I booked a saloon as I do not like SUV's. I was told there were no saloons and I would have to have a SUV. 3 weeks of unpleasant driving. I booked Alamo because I considered them the best but I just wasted £1000. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by LUCAS - 04 December 2024
" Very easy. Exactly what you hope for "
" No issues. Very straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DONALD - 22 November 2024
" Very good on deals. "
" Took rather a long time to get out of the property,probably too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JUSTIN - 14 November 2024
" Auto Europe always provide a good service and choice of options at competitive prices. Very clear range of options available "
" Kept waiting more than 20 mins at the pick up point for rental shuttle at Washington Dulles airport. All other rental companies had a virtually continuous flow of buses to pick up customers. Then treated me like a worthless customer by the check in staff - they claimed my car was no longer there as I was 3 hours late - in fact I was 2hrs 20 mins which also included the 20 mins plus waiting time for the airport pick up. I told the representative that I was delayed because flight was delayed from London due to a tyre having to be replaced on the aircraft. Car in class I booked not available due to delay so they offered to upgrade me but I had to pay more despite paying for my rental up front - would not let me have the car for the same price. Said my car was in lowest class so nothing available in a lower class. The pressure from the staff was very strong and aggressive. However I stood my ground and after a significant time and the rep talking to his manager I finally got a car for the price already paid. What was also interesting was that the same tactic was also employed on another customer just as I was finishing up - shameful behaviour. One of the worst experiences ever renting a car - totally and utterly unacceptable behaviour. Scam artists / rip off merchants. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by JOHN - 01 November 2024
" Great overall car rental with a great company at really good prices "
" Great selection of vehicles. Friendly polite and helpful speedy service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHARLES - 24 October 2024
" N/a "
" Only issue was drop off at JFK. No-one had told us that Dollar office was shit and we needed to drop it at Herz "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by BORIS - 16 October 2024
" Excellent service and very convenient in all aspects "
" Excellent service from check in to check out ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JONATHAN - 22 September 2024
" Felt I was getting a third class service because I wasn't a direct customer "
" The Avis vehicle was in horrendous condition, 81k miles, badly scratched all over, central locking not working. I was actually challenged by the Avis staff at drop off because they didn't think it was a rental vehicle! Never again and it would make me reconsider using Autoeurope as they seem to give voucher customers whatever rubbish is laying about "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by CHIDI CHARLES - 03 September 2024
" Very pleased with the services of AutoEurope "
" The customer care service was top notch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BRIAN - 29 August 2024
" Very disappointed "
" I paid £506 on booking and expected to pay a deposit on credit card but was shocked when I was charged another £234 on my credit card so I was not happy "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 27 August 2024
" I'm less likely to recommend Auto Europe to a friend than I was, this is despite me using Auto Europe for many years. Here is the issue. I booked a 'Chevy Tahoe 7 Pax or similar'. Hoping for a Tahoe, on pick-up the Hertz operative assured me in no uncertain terms, I would NEVER get a Tahoe with the booking class Auto Europe sold me which was Hertz L4. Tahoes are a Hertz booking class T. Whilst in general I was OK with the Hyundai I rented, I am interested in your opinion of whether it is OK to sell a customer like me, a 'Chevy Tahoe 7 Pax or similar' when according to Hertz it could never ever ever be a Chevy Tahoe, a Chevy Tahoe was impossible with that booking class. IMO this is a dubious practise, and I may have gone elsewhere as it was a Tahoe I wanted. Please let me know your view. "
" Very good in the main. There is a fundamental issue with the way I was sold the booking by Auto Europe see below. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by KHAWAJA - 20 August 2024
" Overall very good but I tried to price match and it did not work "
" When the car was picked up the security alarm was active every 10 seconds and was only fixed when I pointed out the issue delaying my departure from the location by 25 minutes "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by REBEKAH - 24 July 2024
" n/a "
" not sure why the price was so different between other sites and AutoEurope.co.uk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by KEITH - 18 July 2024
" Nothing further to add "
" Good all round service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by SEBASTIAN - 17 July 2024
" Good experience with Auto Europe, but you need to put pressure on your provider (Hertz) to be more professional as they let the experience down. "
" Real issue with the collection. We'd booked a Tahoe or similar and the counter staff kept telling us the booking codes didn't align and we'd have to have a Nissan Pathfinder, which wouldn't be big enough for our requirements. Had to make a major point about contact law and they eventually rescinded and found a Tahoe for us. Have heard similar stories about Dulles rentals. So my experience is the counter staff are not very reputable or trustworthy. They also pushed to include tolls for a daily charge knowing we were unlikely to be using toll roads. Fortunately our local knowledge allowed us to push back. Condition of vehicle was fine and the return experience was good "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by IAN CHARLES - 09 July 2024
" overall - car was good; although did have to upgrade on pick up. D "
" pick up process very slow - nearly an hour wait in queue. Had to upgrade further as car did not have GPS. Car was very good - no complaints. Drop off was slow and unorganised. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PETER - 05 July 2024
" The booking system was fine, I had a strange message from your selves regarding possibly not being able to use American Express or a debit card. I had no issues using both. "
" The car I was given had 30000+ miles. 1 hour after picking the car up the service light came on. There was no screen wash and when first used smeared the windscreen. The next day the car had lost pressure in a tyre which I attended to the next day the tyre was flat. There was no Budget office with 100 miles of where I stayed in N. Carolina, I took the car to a tyre repair and was advised the tyre was bald and illegal (with a nail in it). The tyre was replaced and I await to see if I get my $178 refunded. (This was agreed with Budget before replacing). Nobody at Budget appears concerned that the tyre was bald. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by ROBERT - 03 July 2024
" I paid an additional fee for Premium service and when I picked up the car I was told I had not paid. Auto Europe has not refunded the charge yet. "
" Counter staff pretty offhand and unfriendly. Refused to sort out problem with booking. Would not recommend. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
WASHINGTON DC, US - Reviewed by VIVIEN - 09 May 2024
" See above "
" We were forced to take an electric car and all of them were at 50% charge or less. We wasted 3+ hours arguing with the incompetent staff. It was infuriating. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
WASHINGTON DC, US - Reviewed by JOSEPH - 18 April 2024
" I would use AutoEurope again. "
" The car I had reserved was not available so I was given a complimentary upgrade. I was delighted with that response even though the vehicle used a lot more petrol. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANDREW - 08 April 2024
" Did not understand the issue of visiting neighbouring states and the inability of your employee to apply it correctly. "
" Very efficient and vehicle in very good condition. Disappointed I did not get the car I ordered and was forced to accept a larger vehicle with poorer fuel consumption. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GEOFFREY - 08 April 2024
" Changes were an issue and Auto Europe were not helpful "
" Receptionist was excellent whose name was Dolly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 24 January 2024
" Not one that I want to repeat. This is the second issue with car rental companies including my last rental with Hertz through Autoeurope in September 2023 when they insisted that my rental on that occasion was for a standard SUV when I had booked and paid for a full size SUV and they refused to deliver the vehicle that I had booked without a further payment which I refused so had to settle for the standard SUV. This despite again have the confirmation email from Autoeurope with me to confirm that my booking was for a full size SUV. Two poor customer experiences during my last two rentals. I don't know if this is a fault with Autoeurope or the rental companies. But it's clear that despite having the confirmation email from Autoeurope with me at the time of collection the rental companies completely ignore this written contract. "
" On arrival at the Budget counter the centre was empty and my family and I were the only people present. The agent wouldn't accept that my rental agreement did include full cover as per my rental agreement with Autoeurope and stated that I would have to pay for the extra insurance and recovering cover. I presented my rental agreement to her from the printed email from Autoeurope but she insisted that I only had the basic cover and that she made me sign that I was refusing the additional cover before she would release the vehicle to me. I therefore had to sign under protest in order to secure the vehicle. On collecting the vehicle from the parking lot I found that the vehicle was unwashed and dirty on the outside and and the interior was also dirty and obviously not been cleaned. As I say the centre was not busy so there was no reason for the vehicle to be presented for rent in the condition that I found. I did not raise this with the agent as I wasn't prepared for another delay at the counter. I would have real reservations in using Budget for car rental again when my next trip to the USA which will be for four weeks in October 2024. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by TONY - 14 December 2023
" An excellent and stress free pick up. After having a flight delay of 20 hours staff at Auto Europe and Alamo were very helpful and my pick up the next day went very smoothly and there was no further delays. The car was excellent with good miles to the gallon. Thank you. "
" Although I had a 20 hour flight delay after informing the company together of this I had a stress free pick up the next day, staff at Auto Europe and Alamo were very professional and helpful a great service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by HARMINDER - 02 December 2023
" Auto Europr continue to provider good value for money experience with no reason for complaint on the booking side. "
" Car needed better cleaning, washer reservoir needed filling, oil change schedule should have been monitored as change alert came on. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by MICHAEL - 01 November 2023
" As above "
" 2 Avis offices at Dulles airport, so had to guess which one to go to. Had checked-in in advance, but not a straightforward pick-up. Receptionist said booking had been cancelled and wanted me to make a new booking - not helpful. I said this was unsatisfactory as I had checked-in, Eventually supervisor found that booking had been cancelled but a new one created. Tyre warning light lit when I drove away. I checked tyres the next day and found them under-pressure so increased pressure and warning light went out. Washer liquid ran out after a few days. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by DAVID - 16 October 2023
" Great! "
" Very quick and easy at pick up and drop off. No hard sell for extras, and we could pick the car we wanted from the parking area "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BARRY - 30 September 2023
" I have used you before on numerous occasions to book cars in Europe and the USA. With no problems. The booking procedure is seemless I realise that you did not cause the problem with Dollar but it just dampened the whole car hire experience. "
" After a long day travelling to the USA we arrived at the Dollar car lot to find they had no cars for hire. They told us we would have to wait a further 4 hrs for a car which was not guaranteed , We had no option to wait as we had a 2 and a half hour drive ahead to travel to Pennsylvania. Eventually at 21.30 we got a car which was not what we ordered it was a Jeep renegade with faulty electronics, not a Mazda 5 Then we had a horrible journey in thunder, lightening, torrential rain and poor visibility up to Mechanicsburg PA. Even when we took our car back there were people waiting for cars. You can not run a business like that if you do not have enough cars for hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by PHILIP - 14 September 2023
" Very good overall "
" All in all, very good "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by WAYNE - 04 September 2023
" seemless interaction throughout from collection to the drop off. "
" nice friendly greeting at the pick up point. Most helpful and a couple of options for which vehicle to choose. Would definitely use Budget again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHRISTOPHER - 20 August 2023
" No reflection on Autoeurope. Do have reason to question budget for additional charges I wasn't aware of. "
" Everything fine at check in, wasn't until I noticed an additional charge of $144.18 upon returning home that I had reason to question the service. Wasn't aware if asking for any additional services, lady at country said she had upgraded me to a larger car. Due to limited availability (I hadn't asked) and the sat nag was part of the prepaid package. Not entirely sure what the charge was for. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by IAN - 18 July 2023
" Professional staff Value for money "
" Easy pick up and drop off Good quality car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by JOHN - 23 May 2023
" It's your staff who helped make this an easy and relaxing holiday. "
" Excellent support from the Dulles airport staff. Kim and Greg handled our booking swiftly and effficiently. Driving a strange car in a foreign country and on the other side of the road was daunting but those two made our holiday a success with their help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 19 May 2023
" car was a new Lincoln Nautilus with only 2800 miles and was a delight to drive for over three weeks. However the car was not particularly clean on the outside and the interior was dusty and not overly clean on the hard surfaces. The overall experience with Thrifty was good but they really should ensure cars are cleaned properly with particular attention to the interior before hand over. I would rent with Thrifty again though. In elation to Auto Europe they are my first preference for rental cars as I like the fact that the level of insurance cover means you turn up and collect the car at site without any need for upselling by the rental staff and their competitive pricing. "
" car was a new Lincoln Nautilus with only 2800 miles and was a delight to drive for over three weeks. However the car was not particularly clean on the outside and the interior was dusty and not overly clean on the hard surfaces. The overall experience with Thrifty was good but they really should ensure cars are cleaned properly with particular attention to the interior before hand over. I would rent with Thrifty again though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
WASHINGTON DC, US - Reviewed by JAMES - 20 April 2023
" 1st rate "
" Just what I've come to expect from Auto Europe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALEKSEI - 01 March 2023
" There is a shortage of cars at Thrifty and Hertz offices in DC airport. Because of that there is overbooking and I waited 4 hours to receive my car. It ruined my plans. Moreover, there are unauthorized charges from Thrifty on my credit card (4X the price of the car rent). Avoid it at all cost... "
" There is a shortage of cars at Thrifty and Hertz offices in DC airport. Because of that there is overbooking and I waited 4 hours to receive my car. It ruined my plans. Moreover, there are unauthorized charges from Thrifty on my credit card (4X the price of the car rent). Avoid it at all cost... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by EMMETT - 09 January 2023
" yes "
" No issues "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BORIS - 12 December 2022
" Excellent and easy check-in and checkout "
" Very efficient process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 09 December 2022
" Excellent. Received all relevant documents (Inc voucher) promptly and overall easy to deal with and book online. "
" There was extremely limited choice, only two cars to pick from. Could have been cleaned inside much better. Whilst travelling received an email from alamo regarding servicing of the car given its mileage. As I was returning the car the following day advised it would be available then for alamo to service it. I pointed out that at time of pick up it was 1000 miles over their stated mileage point for service. So realistically should have been done before rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by ALEKSEI - 30 November 2022
" Instead of 1 pm pick up was at 5:41 pm on Thanksgiving day. There was overbooking "
" Avoid it at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
WASHINGTON DC, US - Reviewed by ANDREW - 05 November 2022
" Good rates, easy to modify booking. No hassles at pickup counter. "
" Didn't have my class of vehicle in stock when I picked up. They claimed they would reply to emails about the issue within 24 hrs. - took them over a week. I called in to the IAD branch and exchanged the vehicle for the correct class. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by NIGEL - 01 November 2022
" I thought they were all brilliant !! "
" Perfect !!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by STEVEN - 06 September 2022
" Excellent customer service throughout. We'll pleased. "
" All good. Let me choose the car from a variety available and the transaction was quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANDRE - 17 August 2022
" I love AuroEurope and will use your service again. Highly recommended. "
" Dropping off the vehicle was an absolute nightmare as I went searching for DOLLAR rent-a-car (company that rented me the car) which didn't exist in NYC. Eventually, I returned it to HERTZ, simply because I recalled that it was staff at a HERTZ counter in DC that served me. I should have been told to return it to HERTZ rather than to DOLLAR. The car was brilliant, clean, easy to use. I just needed the XL model for more space for luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - 11 July 2022
" Booking experience and contact from Autoeurope all good, just slightly disappointed with age and style of vehicle and inflexible attitude of counter staff at Avis "
" Counter staff at pickup insisted on a higher deposit than stated in my contract with Autoeurope and took no cognisance of this. Vehicle was 3 years old and had covered 30,000 miles. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by MICHAEL - 08 July 2022
" We had a hybrid suv and we was very pleased with it and we also got good mpg. "
" The guy that served us was excellent. He had us all sorted very quickly and was away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GARETH - 20 June 2022
" Drop off more an issue with Atlanta airport - car rental centre a long way / time from the terminal. "
" Car expensive but that seems to be the market post COVID Avis drop off procedure was good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 15 June 2022
" As ever, AutoEurope provided good service "
" The pickup was the problem. 40 min wait outside L street office in DC. No chairs provided outside for elderly. Stroppy counterstaff when we went inside to sit. The drop off at Dulles was entirely different: efficient with a particularly helpful checkout staff member who wheeled our suitcases to the shuttle. Superb service there. Car fine. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - 18 May 2022
" Poor car "
" The car was filthy had something scraping underneath and had worn wheel bearings "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
WASHINGTON DC, US - Reviewed by JACQUELINE - 09 May 2022
" Would use again. "
" Counter staff great at changing car as one provided was not suitable for 4 adults. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANDREW - 10 April 2022
" Friendly and courteous service. "
" Excellent service with unexpected upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALESSANDRO - 26 March 2022
" - "
" - "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
WASHINGTON DC, US - Reviewed by GLENN - 14 February 2022
" I feel totaly ripped off by Budget. "
" When I arrived to collect the car, I was told I hadn't paid for GPS & not for full insurance cover. They eventually gave me a GPS ( that I was supposed to balance on the dashboard., apsolutly no use, fortunately I had a mount for my mobile so I used my mobile. They locked 318.68 on my credit card & after I returned the car they took the money "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by DANIEL - 10 February 2022
" Easy, flexible booking that allowed me to upgrade close to the booking when my requirements changed. "
" Smooth process. The car was dirty on the outside, but fine inside. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by NEIL - 29 November 2021
" Very efficient "
" Good company to do business with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALESSANDRO - 05 October 2021
" - "
" - "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JULIAN - 21 March 2020
" I needed to hire an infant seat and booster seat for my 2 children but had an email from AutoEurope explaining that Alamo had notified them that a booster seat was unavailable. When I phoned Alamo directly they said there was never any shortage of seats for their cars. "
" Although the overall experience was very good, I felt there was an unnecessary hold up when trying to exit the rental car park. On the email I was told to bring along the credit card that was used to purchase the rental which, in this case, belonged to my wife. When exiting I needed to pay for the hire of an infant seat and booster seat. When I handed over my card I was told the card holder needed to be present, which she wasn't as she was waiting at arrivals for me with our 2 young children. As I didn't have another credit card I used my debit card but was then asked to provide the flight itinerary which proved awkward as I didn't have access to the internet from my phone, a family member eventually came to my aid. I was held up at the exit for some 20+ minutes whilst my family waited for me at the airport, a delay which could have easily been avoided. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JENNIFER - 18 March 2020
" Love being able to choose my car and not have to pay extra for Sirius radio "
" Love being able to choose my car and not have to pay extra for Sirius radio "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 07 January 2020
" If asked would happily recommend. "
" Overall very satisfactory - did what was expected, contracted without fuss. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by GARY - 04 December 2019
" Good value "
" Car interior wasn't very clean at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by LEONARD - 12 November 2019
" 0 "
" 0 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by STEPHEN - 12 November 2019
" very easy to deal with, great customer service "
" very easy to deal with, great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GARY - 10 November 2019
" Excellent service, easy transaction and good value for money "
" Pleasant easy transaction, good quality clean vehicle and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by AVI - 06 November 2019
" The guy who I spoke to was super nice and helped me with a challenging drop off time and debit card rental "
" Everything was very easy and smooth - the car was new and super nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by JOHN - 29 October 2019
" I would only use Auto Europe as my car hire agent. No others come near it for value and service. "
" Excellent service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PATRICK - 28 October 2019
" At present I would not be likely to recommend Auto Europe unless the company can resolve this problem of Avis' charges to my credit card. "
" I discovered, after dropping off the car, that Avis had taken £54.16 off my Mastercard without any explanation. I did not knowingly agree to this as I had already paid for the cost of the car hire and did not need any extra services. I see 2 charges on my bill apparently for Taxable fees: one RSN for US dollars 56.92 and one CFC for US dollars 24. No explanation was given to me for these additional taxes. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by FAITH - 28 October 2019
" No problems with booking the car itself -- it was Alamo's delivery that was the problem. "
" I had booked a small car, and I got a much bigger one than I either wanted or expected (by way of the ubiquitous 'free upgrade'), and was disappointed at the lack of a CD player as well. I'd forgotten to make a note of my starting mileage, so when I returned the car I asked for this, but got an overall mileage figure far higher than I could possibly have driven during the period of the hire. I think they must have just turned the car around without noting the most recent odometer reading. Careless! The car itself worked fine but I was disappointed I didn't get what I'd booked, hence my indifferent rating for the 'condition of the vehicle'. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by JACQUELINE - 25 October 2019
" Friendly and helpful "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by JAMES - 24 October 2019
" Alamo don't use the hard sell when you arrive and staff and vehicle choice are excellent. "
" I have used other companies in the US and have always been disappointed especially with Dollar, however my preferred rental company is now Alamo who I always use as a preference when I travel to the US "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by MICHAEL - 22 October 2019
" during booking the car i stated i would be travelling to Canada and then found out the week before travelling from washington the car couldn't go to Canada. I rang Auto europe and got through to a call centre where the staff didn't know or wouldn't help with my problem so ended ringing Dollar directly in the states only to find out your information is incorrect. More time and expense wasted. In future I will book with Herzt, etc directly and pay more for less hassle. "
" pushy counter staff who wouldn't explain things properly, hidden charges and basically felt like they were trying to fleece me. I now have an unexplained charge from Dollar on my credit card so more time wasted chasing this up. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
WASHINGTON DC, US - Reviewed by FRANCISCO - 20 October 2019
" I've used autoeurope a few times and always found good deals and never had any issues. Although I've never had to go thorough any insurance procedures. "
" The service was fast and smooth. Car had a few scratches prior to pick-up but no issues were raised after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by CHRISTOPHER - 16 October 2019
" We have always love AutoEurope, we use you everywhere we go. "
" Budget is friendly, and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by IAN - 11 October 2019
" All went smoothly, processed quickly upon arrival but as appears the norm with car rentals I was advised of local taxes outside of the rental which was about £35 but was both a surprise and disappointing but hey this is almost the norm with car rentals. "
" Car was, as paid for and was both clean and reliable. No faults at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BERNARD - 04 October 2019
" Still love your "No-excess" options. Good value and no need to worry. "
" Courteous and efficient staff. Nice SUV - a pleasant, no-hassle experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MICHAEL - 29 September 2019
" Easy to book, good prices. "
" Overall good experience but was sold the return with gas tank empty option which turned out to be not good value. Felt the value was misrepresented at the desk. Also called to extend my booking and the amount quoted differed to amount I was charged on drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by CHARLES - 26 September 2019
" OK "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by MANMOHAN - 24 September 2019
" Fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by GARETH - 24 September 2019
" Booking through Auto Europe was fine. "
" Car was not so clean and had quite a few scratches and minor damage. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by GUY - 23 September 2019
" Always been good in the past but this experience has left a very sour taste. "
" when dropping off the vehicle the agent spotted a single hair, he said we had a dog in the truck-we did not-on the basis of one single solitary hair he charged us $85 to clean the cab. A bad end to a great holiday, feel absolutely ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by ROBERT - 13 September 2019
" Quality car at a very good price, bottom line great stuff "
" There was no run brought of what is where. As an overseas visitor it would have been told if it was gas or diesel. Where the lights were. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by STEPHEN - 13 September 2019
" All good "
" They said they would email my receipt at drop off not yet received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MICHAEL - 08 September 2019
" Good pickup & drop off locations "
" Car was not cleaned, inside or out. Petrol was not full but no problem when returned at same level. Only experienced this on this booking, the other 2 bookings on this US trip were fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by CHLOE - 05 September 2019
" Really appreciated the clarity in the documentation provided by AutoEurope of what was not and what was included, so there were no panicked/awkward moments when picking up the car! "
" Everything was really easy, except it did take a while of waiting around in the carpark to get the vehicle. We were on time so I'm not sure what took so long as the car should have been ready. But aside from that, super easy. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by KRISTIAN - 01 September 2019
" Nice nearly new car good fuel economy ideal for our trip "
" Used the self service check in at Alamo save waiting in line great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANTHONY - 23 August 2019
" I attempted to contact customer service 3 times during the vehicle hire to confirm both the additional charges noted on the receipt and how to use the toll system, each call lasted in excess of 30 mins with 1 exceeding 1 hour. Despite this I never got through to speak to a representative and remained in a queue until I hung up. "
" I was wary of paying additional fees to those agreed, despite repeatedly confirming that I would only have the one way drop off fee (+ any tolls used), I was charged an additional $88 for roadside assistance, that I did not need, when I returned the car "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by AARON - 15 August 2019
" Auto Europe was good, Dollar not. "
" It is the first time I rent a car. When I got to rent the car, I explained that my English was not very good, but that the car rental was already paid in London. And I didn't want additional charges. Even so, they made me put another credit card with charges that would be returned to me at the time of delivery of the car. But it was not like that. They charged me an additional $339.56 to what I already paid. I called to explain the situation and they could only give me a small discount. I felt cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by JONATHAN - 13 August 2019
" Auto Europe will be scrutinised if i travel to uS again. Especially with GBP to USD being rubbish at the moment. "
" Auto Europe had the cheapest price, and Thrifty did not throw on extra charges. Although warnings or information about Tolls om weekends could have been useful in advance. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - 13 August 2019
" Hassle free "
" Helpful staff, excellent car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PETER - 27 July 2019
" the ratings are not mine, but have been entered automatically. auto europe only tell me to contact dollar hertz which i cannot do "
" still waiting to hear if the credit card authorisation is still active. my bank says it can only be released by dollar hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ANTHONY - 22 July 2019
" I did get some valuable advice from Auto Europe staff before going on my trip. I have used your services before, never had a problem, and hope to do business with you again. "
" The whole thing was flawless, from pick up to drop off. The member of staff dealing with me listened to my concerns, was very professional and reassuring, making sure I received a vehicle that met my needs. Could not have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by STEVEN - 21 July 2019
" See above "
" We had prepaid and ordered an SUV with GPS. After a 14 hour journey, we waited an hour to get an appropriate car. The Budget rep started well, but could not find a GPS which worked, or had the appropriate fitting. Only after I eventually demanded the manager ( who was hovering in the background) do something was the matter rectified and we were given a bigger SUV with integrated GPS. In 2019, having cars' integrated GPS disabled in order to make more money from customers by charging them extra for separate GPS devices ( which don't work or are unavailable) is completely unacceptable. After 14 hours of travelling with children, I should not have to wait for an hour for a car which we had prepaid and preordered with GPS. Auto Europe needs to make this clearer to car hire companies. After an hour of patience, I had to get very insistent and loud to get anybody to do anything! Not impressed. Will never use Budget again. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by GORDON - 04 June 2019
" Having booked we found that the rental car inferred we had to pay extra for roadside assistance although we understood that we had paid for full cover. "
" We had two issues. Firstly when collecting the car we had to wait a long time at the airport for the transport to arrive to collect us and during this time numerous vans arrived for other companies, we were actually considering asking them for a lift or trying to get a taxi! Secondly part the way through our holiday we were instructed to return the car to as it was due an oil service. When renting the period of rental was known together with our intentions/mileage so this wasted half a day of our holiday and caused us some concern. Despite reassurance from the help line the depot was not expecting us and did not have a replacement ready, we had to take a different car which was not in such good condition and smelled of smoke. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by MICHAEL - 27 May 2019
" I was provided with a virtually new car, which proved faultless over 4 weeks, at a great price which was inclusive of all the essential 'add-ons'. "
" I was very pleased with the experience overall but it was marred somewhat by the persistence of the counter staff in trying to sell me breakdown insurance, which I had no intention of taking. Eventually he gave up, but being hassled like this after a grueling flight was the last thing I needed. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DIANE - 17 May 2019
" Sat-nav rip off, scratched car poor "
" The car had scratches over it. The price you charge for sat-nav is bar far to much tried to book and pay before we went they charged over£100 rip off "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
WASHINGTON DC, US - Reviewed by JAMES - 29 April 2019
" Very efficient online booking and insurance that covered most eventualities "
" Very efficient and quite new vehicle. Only disappointment was that we were unable to find sufficient information regarding road tolls in the US before arriving and felt 'stung' when our only option for the road tolls from Thrifty was to pay $15.99 per day for the duration of the booking when we would only be actually driving on toll roads for a couple of days during the booking. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CHRISTIAN - 03 April 2019
" Easy to use, good value! "
" Everything about the rental experience was excellent...wonderful vehicle and fantastic staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by PAUL - 23 January 2019
" Excellent service as always, highly recommend and will use again! "
" Very Helpful in extending my car rental for one day! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by KSENIA - 06 January 2019
" I got a good car for a good value. "
" At registration the staff pushed the optional insurance policy very aggressively. I even heard them shouting at some customers trying to sell the policy. When I came back home from holidays, I received a notification of a toll charge from Auto Europe. I received it after the deadline for payment, and because the deadline had already passed, Dollar Cars charged me $15 handling fee in addition to the (very small) toll charge. The handling fee is far too excessive and does not represent the real value of administration involved, and the fact that it was sent to me after the deadline makes me think that it was a deliberate tactics on the part of the company to make some extra revenue. The car was very good and exactly what I needed, the price was fair and the drop-off was very fast and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by CLARENCE - 01 December 2018
" Would use again, very easy collection & returns. "
" from Pick up at airport to collection Staff very efficient, would have liked staff to spend a few minutes showing us around the car. The windscreen washer needed filling as soon as we drove off the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by BRIAN - 28 November 2018
" quick and simple "
" Real quick and efficient pick up and drop off Polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by FIONA - 18 November 2018
" Easy to book, no problems encountered. "
" generally a good experience. I handed over my Visa card as guarantee when picking up the car, I told the agent that I wanted to use a prepaid dollar MasterCard to pay for the one way fee and petrol; he said I would pay with the dollar MasterCard when dropping off the car two weeks later but then he took the payment from my Visa card without my authorisation. I didn't want to use the Visa card because of the extra charges due to currency conversion. He was confused about how I would pay for toll fees when the car didn't have an EZ pass, and couldn't tell me how to deal with tolls so I gave up asking and left. The car had not been cleaned very well but it was comfortable and nice to drive. The mandatory one way fee is a complete rip off. The car we were given had Massachusetts plates and did not belong to the DC rental site, so why do they charge customers a fee if the car is returned in a different state from the one it was picked up from, when they don't return the car to the original site anyway. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by TAREK - 08 November 2018
" For years I used to rent from Auto Europe when I go to the States, one of the best. "
" The counter man was not friendly, then I waited for about 35 min till I get my car. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by JOHN - 29 October 2018
" Great hire experience. The price you pay is the price you see. Most hire companies don't do that. "
" Quick and easy collection. All paid up front so no additional charges other than local options. Quick and easy return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MICHAEL - 27 October 2018
" We have rented dollar on a number of occasions over more than 20 years as well as renting from other us companies and have never experienced comments before. "
" very few available vehicles when accessed dollar at Dulles. Vehicle we took had loose armrest on passenger side and tyre pressure warning light flashed every few days requiring rear offside tyre pressure to be inflated occasionally. When we returned vehicle we were told it was not clean (a few leaves and dirt had accumulated over the 24 day rental) and we were told that we must pay a $25 cleaning charge that was only cancelled after protesting. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
WASHINGTON DC, US - Reviewed by ANN - 19 October 2018
" I always book with Auto Europe and Alamo - have tried other rental companies and none match the standard of car and customer service that of Alamo - a little bit more expensive, but you pay for what you get! "
" I always book with Auto Europe and Alamo - have tried other rental companies and none match the standard of car and customer service that of Alamo - a little bit more expensive, but you pay for what you get! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by STANLEY - 18 October 2018
" Felt the rental was good value and the car was a very recent model. "
" Shuttle bus took a very long time to arrive. Model was different to that expected, but of similar size. There seemed to be very few cars in the lot, which was a bit worrying. Counter staff were hopeless, very slow and didn't seem to know what they were doing. Tried to sell us expensive and completely unnecessary extras. Drop-off was more efficient, though we had to wait quite a while for shuttle bus. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by WILLEM - 18 October 2018
" As always comprehensive and competitive "
" The great thing about Budget is that they do not charge for a spouse as an additional driver. That is a ridiculous practice of other operators, to my knowledge Budgt only has that policy and I appprciate that v much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by MICHAEL - 17 October 2018
" Overall - no issues. "
" Tried to upsell me but was not too persistent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ALESSANDRO - 16 October 2018
" Auto Europe was recommended to me by my father and I'ved used it twice now with great results. "
" We had quite a mess in trying to collect the vehicle as when we arrived they asked me for a credit card so they could place the deposit. I explained I did not have a credit card and none of the booking details explained that one was needed. I had also booked under my local driver's licence but they said they wanted to see my overseas licence, which I had left back at home, so it caused a serious delay in our roadtrip for the day. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by RAYMOND - 11 October 2018
" See above "
" Car book was standard class and car provided was from economy. No standard class car offered. Washer fluid bottle was empty. Arrival process was slow. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
WASHINGTON DC, US - Reviewed by ALEX - 10 October 2018
" Advantage at Dulles were excellent, will use them again. "
" As always, using Europcar was a painless experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by DREW - 03 October 2018
" FIRST TIME IN USA WITH EUROPCAR , NOT GOOD . YEARS AGO HAD DEALT WITH EUROPCAR AT MALAGA AND IT WAS VERY GOOD EXPERIENCE "
" PICK UP OF VEHICLE WAS A DISASTER . FROM THE TIME GETTING IN THE BUS PICK UP QUE TO DRIVING OUT THE CAR RENTAL WAS 2 HOUR 8 MINUTES . WE HAD TO WAIT ON THE THIRD MINI BUS TO ARRIVE AT PICK UP AFTER TRAVELLING FOR NEARLY 16 HOURS IT IS NOT WHAT YOU WANT. THE TWO LADIES AT THE COUNTER WERE BRILLIANT BUT WERE ACCEPTING RETURNING VEHICLES AS WELL AS SENDING THEM OUT AS THERE WAS NOBODY ELSE . IT WAS NOT THE LADIES FAULT IT WAS SHAMBLES "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by ADRIAN - 03 October 2018
" Smooth pick up from airport to Dollar collection point, choice of cars and a free upgrade, couldn't be simpler and a good price, recommended. "
" Smooth pick up from airport to Dollar collection point, choice of cars and a free upgrade, couldn't be simpler and a good price, recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLEM - 01 October 2018
" AutoEurope was not at fault here, I think you are great. "
" I had a nasty surprise with my final bill; on pickup the counter assistant put on a very cryptic RSN which turned out to be roadside assistance. She did not ask I was not aware I had this package but ended up paying $195 extra which I consider a cheat as many car hire firms do: try to trick you into hidden extra's. It was not discussed but added to the bill in a coded way so I did not see it. Big mistake and will not use Budget again - and be more careful. Let me know if you can do something about this, I kept the paperwork. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
WASHINGTON DC, US - Reviewed by ANGELA - 30 September 2018
" . "
" Staff very unhelpful when we wanted to upgrade to a bigger car even though we were prepared to pay the upgrade fee. Car not in good condition, scratches and dents and not very clean inside. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by JOHN - 23 September 2018
" My experience with Auto Europe was excellent, I will definitely use them again. "
" No problem with Almo, no pressure to buy extra insurance which I like, the guy we delt with was really friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - 23 September 2018
" Car was damaged during a flash flood. Took 14 hors to replace and necessitate £100 in telehone call to the agents offices an overnight hotel stayand loss of one days rental. For which I recieved a refund of 1 days rental only. Not acceptable. "
" Reception staff did not explain the $200 charge for automated toll charges at collection. Hence a cost $200 for a toll charge of $5.00. When queried at drop off was told there would be $175 administration charge for the removal of he automated pass. Not acceptable practice. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 5
WASHINGTON DC, US - Reviewed by KEITH - 21 September 2018
" As above "
" We were told that we would need an EZ Pass for the roads but you do not if you choose not to use the EZ permit lanes.....this was an unnecessary cost to us !!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by ROY - 20 September 2018
" Have used autoeurope on several occasions and have always been satisfied apart from when I wanted to change named driver as i was ill and couldnt drive and was told I had to cancel and book again at current price which was £150 more so I used another company. "
" Overall it was fine. Staff were okay as was car but it could have been valeted better. Good value for money in comparison to other rental company's at the same location. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by ROBERT - 18 September 2018
" Other than the wrecked car and the car misding the toll pass it was ok "
" The frist car did not have a toll pass so they gave me a diffrent car. I went to the new car to find it had beeen in a car wreck. The front end was hanging off the car the hood was smashed in. 3 car was ok. But this is now over a.n hour after i got to the rental office no not happy and would not use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by WILLEM - 02 September 2018
" Excellent value and with AE we are safe in the knowledge that all insurance and extra's are is included; this is often if not ALWAYS where we get overcharged when dealing directly with the rental companies "
" Budget offer a special Promo which has free additional drivers and a first tank of fuel free; it's very good value but the availability is a little unpredictable, only certain locations offer it. Then on pickup I wanted a slightly bigger car as I had a lot of luggage and they offered to upgrade me from a Subaru Forrester to a Jeep Grand Cherokee for another $10/day which was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by STUART - 22 August 2018
" I would recommend this couple. "
" Very good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by AMANDA - 17 August 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 15 July 2018
" Great time had with the car. An essential in the US. "
" Good fast and efficient pick up and drop off. Nice car and no problems with the vehicle the time I had it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by DAVID - 09 July 2018
" As above "
" The only problem we had was that the paperwork you sent us stated that the Washington DC city office was open to 7pm on the Sunday we were due to collect the car but in fact they closed at 5pm. Luckily we made it by the skin of our teeth to collect the car as we had to get there by public transport and because the phone number on the paperwork was for a central office and not the number for the office where we had to collect the car from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by ROGER - 29 June 2018
" No problems with the booking. "
" Although the vehicle had only 30,000miles on the clock, it was in poor condition, the seats were dirty & stained, the suspension was not working properly and there was a problem with the accelerator/gear change system which cased the car to lurch at certain speeds. I called the Budget helpline to see if I could change the car, I was told to take it to the nearest Budget office (Frederick, MD), the manager there claimed that there were no cars available. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
WASHINGTON DC, US - Reviewed by ROLAND - 23 June 2018
" Auto Europe, whom I have used before are fine. "
" No welcoming smile from staff. Customer before me could not find their car or they could not the keys. There was no car of the type I ordered, so was luckily upgraded. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by WILLIAM - 18 June 2018
" Tried to book twice with you requesting a different drop off location. Cancelled first booking but same thing happened second time. Really inconvenient for us "
" Car had not been cleaned inside at all "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
WASHINGTON DC, US - Reviewed by DONALD - 10 June 2018
" Maybe choice of cars could improve a bit. "
" All in all very good but hit it on a very busy time so was in line for a very long time with queue jumpers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
WASHINGTON DC, US - Reviewed by DAVID - 09 June 2018
" As above "
" Very smooth pick up Helpful desk service Very smooth drop off I cannot fault them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WASHINGTON DC, US - Reviewed by BRIAN - 14 May 2018
" Easy to book and collect car "
" Easy pick up, quality car, easy drop off. Would use them again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by ANN - 02 May 2018
" Can't fault any aspect of the service or vehicle runnning "
" very good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
WASHINGTON DC, US - Reviewed by ANN - 16 June 2015
" There was no waiting for the shuttle to the pick up area and the staff with whom I dealt with outside when loading up my car were commendable. However, the gentleman inside the office building of Alamo left a lot to be desired with regard to customer service and his attitude when serving me "
WASHINGTON DC, US - Reviewed by TERRY - 16 June 2015
" Was not offered much of a choice of vehicles in the full size range. Fortunately one of the two offered to me was suitable. Alamo rental stations at MIA and MCO offer lines of vehicles to choose from. "
WASHINGTON DC, US - Reviewed by BRYAN - 08 June 2015
" Good service, easy to use "
" Car pick up was off airport, the shuttle service was prompt and efficient but sadly the Dollar desk was not. Although there were only 7 people in front of us when we joined the queue it took more than an hour to be served. The car, when we did get it, was quite marked and dented, we took photographs in situ but the condition was not (to our knowledge) noted elsewhere. Service was generally poor and staff disinterested. "
WASHINGTON DC, US - Reviewed by MEERA - 01 June 2015
" I had to change the van twice as it didnt have proper working Aircon and no parking distance control. I had to goto Ronald Reagan airport to change the van with parking distance control eventhough I had specifically asked for one. Then when they took the van to exchange they didnt leave the ezee pass and I had to go to Enterprise to get one. The ezee pass they gave did not work and I was stuck in the barrier in NY tunnel. I have logged in a call to Alamo with these issues that I have had as I do not want any penalties - please check my invoices. "
WASHINGTON DC, US - Reviewed by RALPH - 25 May 2015
" With one exception (which destroyed the overall satisfaction) I was highly pleased with the booking with Dollar at Ronald Reagan airport - the collection, the quality of the car, the airport shuttle and the return process were very good. What totally destroyed the experience was the scale of the additional charges on late return (approx 4 hrs). On collection I had enquired about possibly returning the car a few hours late to be told that a charge of $12 an hour/$36 a day would apply. The actual charge was over $100 - this approached 50% of the charge for the whole week. "
" See above "
WASHINGTON DC, US - Reviewed by SAMANTHA - 25 May 2015
" Have used Auto Erope many times, always reasonable "
" It would have been useful to know that the offices for Dollar are not on the airport site at Heathrow. Nothing in their voucher said about getting a shuttle to the offices. I dropped the car off at a different location to collection. I was charged $300 for this which I thought was a bit too much (I knew this at booking) "
WASHINGTON DC, US - Reviewed by ANDREW - 15 May 2015
" Instead of a proper GPS unit, they rented me a small tablet at an increased price. But the tablet relied on internet connection and was mostly useless. When I returned the car I expressed my dissatisfaction with the unit, but they refused to understand. They gave me small refund, but I wanted full refund for the rental of the tablet. Terrible service; wouldn't recommend. "
WASHINGTON DC, US - Reviewed by DONALD - 09 January 2015
" Great price "
" Very good but got. Jeep rather than the Fotd Escape "
WASHINGTON DC, US - Reviewed by RICHARD - 14 October 2014
" All went according to plan "
" Bus at airport all went well to pick up car. Choice of cars, all acceptable. No problems while touring and a very quick return process. "
WASHINGTON DC, US - Reviewed by MICHAEL - 21 May 2014
" Everything worked well, car was good. "
" Car was good but the check out process was more an attempt to sell incremental product than fulfil an order already placed. Eight separate acceptances or declines on the documentation- way too many "
WASHINGTON DC, US - Reviewed by STANLEY - 02 May 2014
" align your definition of car type with rental company, it did not quite match with Alamo. "
" worked effectively but lack of customer support regarding initial intro to vehicle and driving in USA. "
WASHINGTON DC, US - Reviewed by SHALOM - 26 March 2014
" Easy to use, and good at finding the best offers. "
" 2 hour wait to collect the prebooked vehicle. No explanation why two people working behind a counter with a line of customers leading out the door just to collect vehicles. And other people waiting 2hrs or more to have a vehicle they booked given to them. "
WASHINGTON DC, US - Reviewed by VIKTOR - 07 November 2013
" Very nice, best price "
WASHINGTON DC, US - Reviewed by GRAHAM - 25 October 2013
" Booking process very easy. Quick pick up of vehicle at airport with local supplier (Alamo). Competative price for hire period. "
" Shuttle to and from Airport terminal very quick and efficient. Collection and return of car quick and easy "
WASHINGTON DC, US - Reviewed by RICHARD - 22 August 2013
" Always give great service. Best prices on the web. "
" Very nice car. Helpful team at both collection and drop off. Rental agreement did not include 3rd party insurance which is apparently something the renter is expected to organize separately. Was not something which was pointed out to me when booking or at collection and we didn't realize until end of rental. So we drove around uninsured for 2 weeks which was a bit of a shock! Maybe this is normal in USA rental agreements. "
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