AUTO EUROPE ZURICH, SWITZERLAND Car Rental Reviews

ZURICH, CH - Reviewed by SANTOS - 31 August 2025

" Very good "

" Wow amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JANS - 21 August 2025

" Great experience. Rented in Zurich mid-size SUV got Renault Rafale - excellent value for money "

" Great experience. Rented in Zurich mid-size SUV got Renault Rafale - excellent value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARTIN - 19 August 2025

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RICHARD - 18 August 2025

" Please see above "

" After returning the car, damage was pointed out which was there at the start at the rental (photo has been provided in support) and yet I am being asked to pay for this. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ZURICH, CH - Reviewed by SIMCHE - 17 August 2025

" Didnt got the booked car "

" Didnt got the booked car "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by ANTHONY - 15 July 2025

" Will definitely use Auto Europe again. "

" Hertz desk (also served Dollar) was under stafed on arrival on a Saturday afternoon this resulted in a 45 minute wait for the car which I was not pleased with. On the plus side we did end up with a free upgrade, but I'd have willingly swapped this for a faster service! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 03 July 2025

" Goood service "

" Received the car we asked for, smooth system no long queues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ARTHUR - 26 June 2025

" I was charged twice for my rental which is unacceptable. I have submitted a customer service request with the details and expect a refund. "

" I was charged twice for my rental which is unacceptable. I have submitted a customer service request with the details and expect a refund. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 20 June 2025

" Again very happy with Auto Europe "

" Although had done pre check in, still had to queue for 45 minutes. Then very quick at desk. Vehicle very nice but no Enterprise staff around to explain the slightly unusual Renault controls. Return quick and easy but again staff did not check condition before we left but seemingly no damage. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by JACQUELINE - 19 June 2025

" No complaints, will use again. "

" Apart from a long wait on arrival in Zurich (7 people ahead of me in the queue), we had a good experience. Car was perfect for our needs and staff were very pleasant. Drop off and return was very straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTOPHER - 08 June 2025

" The car was great, the drop off was great, but the collection of the vehicle was a disaster. "

" We waited for nearly 1.5 hrs in a queue at the collection desk to get our vehicle. This was a work trip and we were late for our meeting which was disappointing. There should have been more staff to cover this busy time. Wont be going anywhere near Dollar in the future. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by CHRISTOPHER - 01 June 2025

" I would recommend using Auto Europe only if they were willing to reimburse the cost of my hire which Hertz was unable to then fulfil/provide, "

" My credit card (the one I had used to book the car hire and for which my account has been debited for the hire) did not work on arrival at the Hertz desk. I was unable to use my debit card instead and so was unable to collect and use the car I had paid for. I had to go to Budget (who would accept debit card payments) and pay a much higher price because I was a 'walk-up' customer and had not pre-booked. In future I would book a Budget hire via a price comparison site, but will never select Hertz again because of the lack of flexibility to accommodate my circumstances. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by PETER - 01 June 2025

" As above, a good experience but the return was not what I was expecting. "

" All in all a good experience. When I returned the car the agent didn't welcome me particularly well, he wanted me to just give him the keys and walk away. I insisted that he check the car and the full tank of petrol which he eventually did but at the same time started to help another customer not just once but twice, I wasn't pleased at all and told him that he should deal with one customer at a time not slipping off to help another client. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PETER JOHN - 25 May 2025

" Really fast and helpful service from the team at Zurich airport "

" Very happy with the service and the team. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ALAN - 19 May 2025

" I would definitely rent from Auto Europe and Alamo again without hesitation. "

" Excellent customer service, easy in/out at Zurich airport, late model car that ran great and was in like new condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARK - 28 April 2025

" Depends how Auto Europe responds to this issue? "

" At pickup the representative asked me have I got insurance? because its not showing in her records? I stated that I had paid Auto Europe for full cover, but she couldn't confirm that. It made me feel uneasy about am I covered or not. It was not a great experience. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JULIAN - 25 April 2025

" Easy to use. Additional deposit protection OK value "

" Long wait at counter to pick up car "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by NAVIN - 22 April 2025

" pick up was fine, but they imposed a 30 min time to get out of airport (was planning to get a bite after putting luggage in car) - which wasn't ideal. "

" very professional and given a new car of the same class so very happy with it. overall experience was good and all located within terminal so very happy with it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by EKATERINA - 04 April 2025

" Thank you very much! "

" Everyone was very nice and helpful. Thank you! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KEITH - 09 March 2025

" Everything was great "

" Lovely new Polestar. Quick and easy collection and drop off with counter in terminal. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTOPHER - 03 March 2025

" All good "

" All good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JONATHAN - 24 February 2025

" great "

" all good, returning car super-quick and easily sorted "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by BENJAMIN - 23 February 2025

" Excellent thank you "

" Excellent car! Lovely to drive and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GERHARD - 12 February 2025

" Generally hppy with Auto Europe but gutted as thru them im got ripped off "

" I have picked up the car as usual in pickup location in Zurich Before drop off in Genevba i went to refuel, always topping up to max. I left the petrol station and heasded to the airport recougnising it dindt show full, went to the Migrol station and filled again topped up to max, for 2 Swiss franks, drove the 800 meters to the airport and dropped it off, tank still didnt ahow fulkl, i mentioned this to the staff there, they checked and charged me 31 swiss franks, god knows what for. Hertz sems to rig the cars to make extra charges off the clients, how disgusting practice. that by the way happened to nme in a dublin hire from hertz too, seems its Hertz company policy! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by DAN - 05 February 2025

" Great service for the best price on the market. Thank you so much "

" The pickup time was about 35-40 minutes after completing the rental contract. During that waiting time I had no updates, no communication from the staff. Additionally, the agent at the desk categorically refused to provide any alternatives to avoid long waiting time. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVENEET - 27 January 2025

" Seamless 100% "

" Seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JONATHAN - 21 January 2025

" As above "

" The queue to collect the car was only 6/7 mins which was fine. Booked a traditional suv hatchback (Seat) and ended up with a Renault of some sort with a coupe type rear end .... Not particularly great for luggage in the boot. Size of the car was fine for the two of us but these cars with coupe type boots are pretty useless when you have a bit of luggage to carry securely in the boot. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by ANETTE - 15 January 2025

" Autoeurope still offers the best price and I have found customer service to be efficient in the past. "

" Staff were professional and handing the car back in and signed off was very quick. That said, I have found it practically impossible to get hold of Hertz staff via phone in the past. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NORMAN - 10 January 2025

" good prices, excellent website. lacks an iphone app "

" the car had many scratches. we had to wait for the vehicle to appear, despite the fact that our flight was delayed. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ZURICH, CH - Reviewed by ADAM - 09 January 2025

" Good value and easy from start to finish "

" Great car, easy pick-up and drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MATTEO - 09 January 2025

" Very good experience "

" Excellent service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by HENRIQUE - 19 December 2024

" The car presented to us had minor scratches which were hardly noticeable but nonetheless marked on the pre-rental agreement. This led us to believe that any new marks of similar negligible nature would be attributed to our responsibility. Fortunately that did not happen but the idea that we could be responsible for damage that could not be seen caused a lot of anxiety and made us question whether we would rent with hertz again "

" It was good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NIGEL - 18 December 2024

" Expected better of a legitimate company, received "back-street" com merchants treatment in my opinion. "

" To be charged more than the hire cost just to get a car with a reasonable size boot is a con, in my opinion. Where was the Golf or similar? To be told a brand new car in perfect condition, to find it had over 21,000 kilometres & had numerous scratches & all the wheels damaged, is not my idea of a new perfect condition vehicle. I will be telling all my friends of this horrible experience & rip-off costs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by ALASTAIR - 27 November 2024

" Car smelt of smoke when picked it up. Other than that there was no worries. Easy pick up and drop off. "

" Car smelt of smoke when picked it up. Other than that there was no worries. Easy pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by ADRIYEL - 01 November 2024

" . "

" I commend Jeeva for his exceptional customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GERHARD - 18 October 2024

" just shock and disbelieve. "

" Pickup was an utter chaos not enouugh staff available. before drop off I filled it up to the rim at the Petrol station by the airport and they charged me for top up, this is utterly dispicable charging a client for pertol used by someone else, trhere was no way they could have added 2-3 liters after i dropped it off! Utterly dispicable business practices! Worst carrental experience at zurich airport in 25 years im regularly using it. My tip, do not use that company if you like things fair and simple! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by RAIMONDS - 17 October 2024

" It was good and the price offered was lower than HERTZ "

" Had to wait a long time to pick up the car "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KEVIN - 07 October 2024

" I have used Auto Europe many times over the past number of years for both leisure and business and have always had a great experience with no issues. However I will never rent from Alamo in Switzerland again and will think twice before using them in any other location. "

" I currently have a dispute with Alamo over a refuelling cost. I refuelled the car at the airport less than 1 km from the return bay. On the check in document it shows the fuel as full and I have a picture showing the car instrument panel after parking at the return location where the mileage shown in the car exactly matches the return document and the fuel gauge shows over the F mark. Yet they are charging me CHF 3.20 for fuel. It is not the cost but the principal; if they do this to everyone they make an obscene amount of money by fraud. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by GEOFF - 24 September 2024

" Better than expected ! "

" very efficient generally - small problem with not receiving an email of the vehicle condition as promised (there was some existing damage) but otherwise OK "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOSEPH - 20 September 2024

" All good, as always "

" All good. Only hiccup led to 25 minute delay due to being informed of wrong location of car. We were sent to 2nd floor whereas car was located on first floor causing delay which due to Europcar Assisyant misinforming us. Not the end of the world "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHIRAG - 14 September 2024

" Cancellation is an issue. AutoEurope says that the rental company will charge. Rental company says we won't charge. So if you need flexibility then autoeurope is not for you "

" Better choices of upgrade. But the upgrade cost is too high. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by DAVID - 09 September 2024

" Auto Europe is a pleasure to deal with. Shame not all rental companies follow your example. "

" Car was not ready at booked time. Told either wait 30 minutes or pay for an upgrade. Car was then parked in a location impossible to check and photograph, it was shiny black. The checkout staff only reluctantly agreed to review the identified additional damage. Was never sent an updated damage chart. I reported this by emqil to Enterprise but no response received. On return at another but well lit location, the vehicle was rigorously examined. Told there was no fresh damage and that the return documentation would come by email. Three days later nothing has arrived. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by EFRAIM - 04 September 2024

" i must say that i had very very bad experience and was disappointed to hear that my booking is cancelled due my flight was cancelled and couldn't pick up on time, i was prepared to pay for another 2 days till i arrive to Zurich and my offer was declined.. i do feel I'm owed a full refund plus compensation for the inconvenience!!! "

" i must say that i had very very bad experience and was disappointed to hear that my booking is cancelled due my flight was cancelled and couldn't pick up on time, i was prepared to pay for another 2 days till i arrive to Zurich and my offer was declined.. i do feel I'm owed a full refund plus compensation for the inconvenience!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ARTHUR - 19 August 2024

" Everything went smoothly and I was delighted the car was a SEAT Arona almost identical to my own car which made understanding the car so easy "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PAUL - 21 July 2024

" Easy to book and competitively priced. I'll be happy to come back next time. "

" Very busy at pick-up and the car that we'd booked wasn't available, so we had to accept a less desirable alternative. It was alright, but it wasn't what we wanted. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by KEITH - 05 July 2024

" Good service - as required and expected. Pity about the 'Nanny' driving systems on the vehicle.- VERY irritating. "

" Booked, paid, car provided. How thrilled an I expected to be?. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JEREMY - 01 June 2024

" Easy and fairly priced "

" The process was the easiest car hire transaction from booking to drop off of any car hire I had previously done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTOPHER - 17 April 2024

" Only problem was that your contract did not match Thrifty's. You promised snow chains included, but they only do snow socks at extra charge. They did give us some free snow socks, but we didn;t use them and returned them unopened. Great staff at Hertz/Thrifty, but this all made the check-in very slow. "

" Only problem was that your contract did not match Thrifty's. You promised snow chains included, but they only do snow socks at extra charge. They did give us some free snow socks, but we didn;t use them and returned them unopened. Great staff at Hertz/Thrifty, but this all made the check-in very slow. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 17 April 2024

" Used multiple times and never had a problem. Would like to see winter tyres / snow chains etc as options "

" Very smooth process with friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by PHLIPPA - 08 April 2024

" Copy of email below, that I would have hoped you would respond to, you state that customer experience is important! Lets see how important and whether you address the issue or not; Thanks for your late response. As a result of this tardiness, I have spent the morning becoming more and more frustrated with the inept level of assistance provided by a number of people in your company. Your email below is consistent with the complete lack of cooperation, compassion and help provided by the various offices I had to contact to get any assistance whatsoever. When I eventually found one helpful lady in Verbier who it appears is only an agent and does not work for your company (surprise surprise) it became apparent that you were then going to extort money from us as a result of our misfortune. As you know (albeit there has been no acknowledgment) my wife has broken her leg, we only needed to add myself as a driver for 24 hours yet you charge for the entire rental - disgusting! It appears that you then cannot even provide a receipt for this gross overcharge. Once I have had a chance to calm down and get my wife home safely I will consider this along with the relevant social media feedback that I feel inclined to submit today "

" I find it concerning that you send this satisfaction questionnaire to someone that is waiting to hear from your organisation having raised issues with your company and service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by ALVISE LUCA - 04 April 2024

" For the first time, I think Auto Europe mis-sold the product to me. I booked a "Ford Focus Estate" or similar through you. Instead, Hertz offered me the choice of two hybrids. So we got a car that we did not book. At the very least, I suggest you state that I could be forced to drive a hybrid (or non-ICE vehicle) at the time of booking. I do not consider a hybrid to be "similar" to a Ford Focus Estate. Even better would be to give me the choice. As a consequence I do not know whether to trust you in future to provide the vehicle I booked. The problem lie with Hertz but I simply do not know who was to blame for this error. I suspect that if I had booked directly with Hertz, they would have been more receptive when I refused to accept wither of the two hybrid options in the category. "

" I had the worst ever experience with Hertz [Dollar]. Usually I consider Hertz to be the best; not so this time. Hertz offered me the choice between 2 hybrids. I had not ordered a hybrid and did not want one. As a consequence, I had no choice but to accept one. I booked a "Ford Focus Estate" or similar through Auto Europe. I do not consider a hybrid to be "similar" to a Ford Focus Estate. As a consequence I do not know whether to trust Hertz with providing the vehicle I actually ordered in future. It is possible that if I had booked directly with Hertz, they would have been more receptive when I refused to accept either of the two hybrid options in the category. The reason I didn't like the hybrid was that: a) it cost be approx. an extra £150 over a week over the petrol car that I ordered. Most people hire a station wagon at an airport to drive out of town with a family - as I did - so lugging around heavy batteries on motorways (with a battery only option of approx. 30km if actually charged) makes no sense to me. This explains the extra petrol costs I incurred. b) The battery was empty when I took delivery and a notice on the dashboard stated that it had not been recharged for at least 20 days, suggesting that several people had not recharged it. The battery should have been recharged when I took delivery for 2 reasons: the battery takes up the place of the fuel tank (which is required to be full - and indeed was) and to lower my substantially increased rental costs given that I needed to lug the empty batteries around with me. However, it is also true that I would not have been able to return the vehicle with a full battery - and would have been miffed if I had been charged for not doing so. c). I had to refill the car 5 times rather than the usual 2 as the fuel tank is so small. That was wasted time. d). Conceptually, recharging a full EV at a recharging point makes sense if you can drive 200km or more with it. The same cannot be said for a hybrid station wagon hired at an airport that offers only 30km or so of autonomy. The place I drove to had no recharging point but stopping on the motorway to recharge the car for a hybrid (with the time it takes to download apps while three children are crying in the back seats) makes no sense whatsoever. Finding a place to recharge a full EV overnight was not an option on my particular holiday but will probably be possible in the next few years but it is scarcely worthwhile for a hybrid used on motorways. In summary, Hertz's bet on hybrids makes no sense to me, even less than their much publicised decision to step back from their bet on EVs. e) while the sales lady at the Desk was polite and efficient, she told me that we had to accept the hybrid as it was 'the future'. Proof that this is not the case, is the fact that Hertz had not recharged it for us. Please don't preach to me about being with the times when you provide me with a battery with 0% battery life. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by NICHOLAS - 19 March 2024

" The discount promised was not forthcoming. "

" generally very good, but check in was unsatisfactory as I wanted a sign off and there was no one to do it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ANISSA - 18 March 2024

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by AJAY - 16 March 2024

" Auto Europe excellent. Hertz seemed excellent until the incident at the end. Makes me wonder if this is how more money is recouped from customers. I will not be using Hertz again "

" After drop off, Hertz claimed there was a new light scratch on a wing mirror and charged 190 CHF on my pre-acquired credit card. There was no incident when the scratch occurred when the car was in my possession. At drop-off there was no inspection - the guy just said thats fine and took the keys. I'm pretty sure the scratch would have been there beforehand. It ruined everything else that had been good and I would no longer trust Hertz "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by BRYAN - 11 March 2024

" Very efficient polite and friendly "

" Very efficient polite and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by MARK - 22 February 2024

" You still haven't come back on refund "

" gg "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JANS - 25 January 2024

" I happened to deal with Sunny on check in and check out. I was really impressed by the service. Especially, on return, he was very quick to see me from a distance and approached me proactively for a car drop off without even me having to ask. The car and everything was perfect too but the warm welcome and farewell by Sunny definitely made it for me. Car is superclean. The fleet looks new and great. Really nice and straight forward. "

" I happened to deal with Sunny on check in and check out. I was really impressed by the service. Especially, on return, he was very quick to see me from a distance and approached me proactively for a car drop off without even me having to ask. The car and everything was perfect too but the warm welcome and farewell by Sunny definitely made it for me. Car is superclean. The fleet looks new and great. Really nice and straight forward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NATHAN - 12 January 2024

" Good vehicles, easy to use service, friendly staff. "

" Good vehicles, easy to use service, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IAN - 29 December 2023

" As above "

" Absolutely fine nice pleasant staff and quick pickup and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JACK - 18 October 2023

" I arrived with a digital credit card and therefore could not rent the car. They don't have the capabilities to take digital (on my phone) credit cards? I was told I needed to bring one and I did. Waste of £270. Needed to pay for train instead. Cost me 120 euros. No refund offered at all and now don't respond to my emails. A disgrace "

" I arrived with a digital credit card and therefore could not rent the car. They don't have the capabilities to take digital (on my phone) credit cards? I was told I needed to bring one and I did. Waste of £270. Needed to pay for train instead. Cost me 120 euros.l. A disgrace "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by DAVID - 01 October 2023

" Very disappointing "

" Unfortunately, I was unable to collect the car at Zurich because when I was filling in the online information I became aware that my driving license had expired. I immediately contacted DVLA and made an application online and received email confirmation that I could continue to drive and my new license would arrive within the next two weeks. I then contacted autoeurope and the third party booking agent by telephone and was informed by both agents that without a physical, valid driving license I would be unable to rent the vehicle and that I would not be entitled to a refund as we were within 48 hours of the pick up time. At the time of these phone calls we were 47 hours from the pick up time. As a consequence I not only lost the payment for the rental but also had to pay for very expensive transfers to and from Lech, Austria. Whilst I appreciate that the lack of a physical, valid license is my fault I am extremely disappointed that no leeway was forthcoming either in the 48 hour cancellation period or the acceptance of my out of date license with the DVLA email confirming my entitlement to drive. I will not be using your company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by ADIL - 21 September 2023

" Amazing car and staff "

" Everyone was helpful and amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IAN - 12 September 2023

" Very satisfying experience that I would definitely recommend to anyone. "

" The collection process was easy and friendly. The car was in excellent condition and spotlessly clean. We had no issues with the car during our trip and it was a pleasure to drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STEPHEN - 11 September 2023

" User friendly site. No issues / problems. "

" Super helpful staff at pickup. Took the trouble to walk us from arrivals hall desk up to the car. Set the Sat Nav etc. Could NOT fault them. Didn't take the guys name to give a namecheck ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JONATHAN - 31 August 2023

" Quick and efficient check-in, with friendly and courteous staff. Parking garage nearby and quick checkout of vehicle. Return was quick and easy, again with friendly staff. "

" Great experience at Zurich airport with Europcar. Given a complimentary upgrade which really made our holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by LIYU - 11 July 2023

" 提供車輛符合預定車款，而且提供最頂級車款 "

" 整體服務品質很好，沒有提供無自負額保險(full cover) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOSEPH - 29 June 2023

" Very satisfied with the experience "

" As in the past, all good. Efficient and professional. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SIMON - 02 May 2023

" Auto Europe all good. "

" The Sales Agent did not mention that there would be "Special Cleaning" at 70 SFr if the car was not immaculate. If I had known this I would have spent 10 minutes doing it myself instead of this high cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTOPH - 20 April 2023

" Use it a lot. "

" Tried to charge an additional mysterious charge of a few CHF. Refunded later after several emails, but waste of time really. "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JAMES - 20 April 2023

" The insurance cover was confusing until the Sixt staff explained "

" All very professional "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JAMES - 12 April 2023

" All round very good "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JONAS - 06 April 2023

" Nothing to add "

" I was served bytwo staff members. One female junior staff member that was way too inflexible for my taste. Don't like that at all. Blaimed everything on the system.... Then later served by a more senior female staff (belive the manager). Super customer oriented and solution minded and friendly. We liked her a lot and she worked hard to fulfill our needs! The car - a Jeep - felt really old or worn out. It did its job though "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZURICH, CH - Reviewed by THOMAS - 04 April 2023

" Great experience. I like the fact that it's Auto Europe who deals with the hire company transaction, not me. If there's an issue, I ring Auto Europe. "

" Great experience. I'll use Auto Europe again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by AV - 15 March 2023

" Easy to book, friendly bunch of people. Understood my needs. "

" A quick process. Not busy at the counter. Staff friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PHILIP - 10 March 2023

" Very positive. "

" Very positive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARTIN - 25 February 2023

" I HAVE JUST GOT MY STATEMENT THROUGH AND THERE IS A CHARGE ON THERE FOR £27.13 WHICH I SHOULD NOT HAVE BEEN CHARGED FOR AS THE CAR WAS FULL OF PETROL AND NO DAMAGE TO THE CAR AND THE PERSON WHO CHECKED ME IN SAID IT IS ALL O/K "

" I HAVE JUST GOT MY STATEMENT THROUGH AND THERE IS A CHARGE ON THERE FOR £27.13 WHICH I SHOULD NOT HAVE BEEN CHARGED FOR AS THE CAR WAS FULL OF PETROL AND NO DAMAGE TO THE CAR AND THE PERSON WHO CHECKED ME IN SAID IT IS ALL O/K "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by VAIDAS - 09 February 2023

" The booking was easy and better priced than other rental sites. "

" Everything was great and smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by AL MAGNUS - 21 January 2023

" Would recommend "

" Really efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PATRICK - 04 January 2023

" Everything went very smoothly thanks. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DERMOT - 21 December 2022

" Excellent service from counter staff and at drop off, car rental is expensive across the board at the moment but otherwise great service, thanks. "

" Excellent service from counter staff and at drop off, car rental is expensive across the board at the moment but otherwise great service, thanks. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JAKE - 07 December 2022

" It was great! "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by BENJAMIN - 03 October 2022

" Loved the upgrade, many thanks "

" great car and service, but the system in the airport could do with updating as the staff were struggling with the outdated program. (20 years old as reported) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RON - 28 September 2022

" Easy pleasent clear. Thanks "

" Everything was easy as expected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOHN RICHARD - 14 September 2022

" User friendly site, everything always works as promised. "

" Excellent, fast and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOSEPH - 22 August 2022

" Good "

" The drop off procedure could be quicker; had to wait a while to be checked in "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by DAVID - 10 June 2022

" Great search engine "

" Staff were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by BRYAN - 07 June 2022

" Have always used AutoEurope and been happy with their service and costs. "

" Pressurised to purchase extra protection cover even though I already had this so was sure they would find a fault on my return which they did. Estimate to repair a very small scratch on the alloy wheel is exorbitant. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOSEPH - 11 May 2022

" Met expectations in every way; as on previous occasions! "

" All good; excellent all round "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IULIAN - 25 April 2022

" Very good new van "

" New van very good service Do not have drop off after 20.00 just key drop. Did not receive final invoice! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ALASTAIR - 04 March 2022

" as i said above i am waiting for a refund.... "

" i was charged locally for "fees and licences" and have complained to Autoeurope but yet to recieve a refund. I am annoyed as i have used Autoeurope several times and not suffered extras being charged locally which should have been covered in the rental payment and expect a speedier resolution by Autoeurope. I am still waiting..... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by JONATHAN - 02 March 2022

" Simple, efficient - exactly what I needed. "

" Easy booking, really helpful staff in Zurich. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MATTHEW - 21 February 2022

" Always a good experience with Auto Europe "

" They downgraded me from VW tiguan to Skoda Karoq, I was not happy about this and have asked for a partial refund. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by PAUL - 17 November 2021

" See above "

" Overall satisfied only disappointment was finding out the office was closed on returning vehicle despite only being mid afternoon so no one to check the vehicle and iron out any problems there and then which is a lot easier than being told a week later they found a scratch or the fuel wasn't full. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by VIVEK - 03 November 2021

" Ease of booking, good value, efficient pick up and drop off, new smooth car , highly recommend "

" straight forward transaction, good product, reputable and reliable company, quick and efficient pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by AIYUB - 06 October 2021

" Very good service "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MOHAMMED - 29 September 2021

" I will not try this experience again with yy "

" Last experience for me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by WILLIAM - 29 August 2021

" Quick and easy, overall very good "

" All good, thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by YAKOV YEHOSHUA - 06 April 2021

" Best ever! "

" Very fast service, new car and straight forward procedure! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOHAN - 01 September 2020

" There was clearly a discrepancy between the car requested , an estate car or similar, and this being categorised as 'intermediate wagon'. Clearly in the eyes of europcar an intermediate wagon did not include estate cars, as the alternative or 'similar' was not an estate. This is the first occasion I have had an argument with a rental company when they have not been able to provide the car requested, and some clarity with the company involved and what is stated on your voucher would be helpful "

" when we arrived at the Europcar counter , they did not have the Skoda octavia estate that we had ordered. This car was chosen because we were 5 adults with 4 suitcases. The person at the counter was trying to indicate that an equivalent car was a VW golf as this was in the intermediate category. This size car would never have been able to accommodate our party + luggage. The voucher clearly states Octavia estate or similar. To me, similar would indicate another estate or similar size not smaller. Ultimately after much discussion I was given a VW Touran which was perfectly satisfactory, but I don't think there should have been much discussion over this, as if the rental agency does not have the car indicated then they can't be offering a car with less space. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IAN - 28 August 2020

" Perfect no issues "

" Perfect, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PETER - 30 July 2020

" It was a good experience and the car was very nice, clean and almost brand new. "

" It was in general a very good experience. At check in the agent said that GPS was included with the car but when I picked up the car I was asked to pay 18.00 Swiss France per day to start the GPS in the car! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DANIEL - 13 July 2020

" Difficult to change booking once made but otherwise good price "

" Excellent friendly staff, great car, smooth service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by AGNES - 22 March 2020

" Considering the current situation in the world and how everything changes within hours, we were not offered even a gestured refund when we were forced to cancel less than 48h before the rental. Most other companies offered at least a voucher for later use. "

" Considering the current situation in the world and how everything changes within hours, we were not offered even a gestured refund when we were forced to cancel less than 48h before the rental. Most other companies offered at least a voucher for later use. They are still advertising their deals to this day when all travel has ceased - shows you what kind of a company this is. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by PETER - 19 March 2020

" I would like to see fully comprehensive insurance included as standard with all car hire rentals. The ridiculous 'extra' insurances are far to expensive. If it was standard the price would come down and everyone would have peace of mind knowing that they have the proper insurance cover. "

" A very good experience in Zurich although the car hire was expensive compared to other countries. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by TERTIUS - 16 March 2020

" I was upgraded. So that was epic "

" I was upgraded. So that was epic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DEREK - 15 March 2020

" See above "

" All excellent apart from falling for the trap of accepting an upgrade offer which resulted in an almost 100% increase in the cost, probably to a level in excess of what I'd have paid for the upgraded model if I'd gone for it in the first place "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SUSANNE - 09 March 2020

" The whole experience wasn´t satisfactory at all. Due to the situation with the Corona virus I had to cancel my trip and Auto Europe wouldn´t assist in cancelling my reservation whatsoever! I have been using Auto Europe for years and are very disappointed in such behavior, especially in difficult times like we are dealing with now. "

" N/A "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by KIM SENG - 06 March 2020

" Overall quite good experience "

" Pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KONRAD - 05 March 2020

" All perfect "

" All perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SIMON - 26 February 2020

" the staff were efficient and helpful "

" Very slick pick up and drop off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ANTHONY - 24 February 2020

" Was told I could not have car as I only had debit cards and not a credit card. This is ridiculous in today's world. If this is your policy then it should be highlighted in LARGE BOLD letters on the top page of all your documentation. I wonder how many trips/holidays have been ruined by your policy and lack of attention drawn to it. I have rented many cars and vans in the past years and have had noi issue with using a debit card until this. "

" not happy with credit card - only policy "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARK - 22 February 2020

" As above "

" As above "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PAOLO - 19 February 2020

" Good car "

" Very friendly staff. They kept our luggage on our last day in Zurich so that we could have lunch with the kids. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STEPHEN - 18 February 2020

" painless! "

" painless! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 12 February 2020

" Very easy to use site which connected well with rental company. Seemed like good value and plan to use again. "

" Vehicle provided was as described/expected. Very clean and the desk staff extremely efficient and helpful. I will use again and recommend to others. The only very slight negative was that we felt slightly rushed when returning the car. Though staff in this part of the service were friendly and efficient it would have been helpful if they could have left us for a small number of minutes while we removed our belongings from the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by JAMIE - 10 February 2020

" Good price and efficient process for a short term hire. "

" Given an automatic instead of the booked manual, which was an added bonus. Drop off was fast and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by LORRAINE - 06 February 2020

" Lack of detail from booking and inability to contact auto Europe from abroad without costing the earth. Long pre recorded message before being able to speak with anyone. I would rather book direct in future. "

" The chap in Zurich was most helpful and explained everything. Confusion when car returned. I still don't have email receipt of payment for full insurance. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by SIMON - 05 February 2020

" Overall the car was very good and the staff were friendly and efficient "

" Fine although the check in process was quite lengthy because of a loss of power at the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by THOMAS - 05 February 2020

" As above "

" You have charged us an obscene amount of money for a small scratch on the alloy. You have not replied to my email questioning this. You have also charged far more than originally quoted. I'm guessing you will not respond to this either. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by OWEN - 02 February 2020

" Excellent value "

" Excellent. Received upgrade to Audi A4 with 4 wheel drive - critical when travelling in snowy conditions. Very pleased with staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTIAN - 29 January 2020

" Easy "

" All very efficient and friendly. Car was excellent and theykindly gave me a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SRISATHIAVANI - 24 January 2020

" Helpful staffs "

" Fast and Friendly service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by CEDRIC - 02 January 2020

" As above, travelling with family and not having a car is lousy service. I booked a car, gave my flight number - there was no need to give my car to someone else "

" Arrived 3h after stated time, they had no more car for me so ended up with a downgraded Micra which wasn't safe to drive. Alamo did not have my flight no which i put into the AE site so they could have checked my arrival time. I would like a refund for the downgrade and hassle/embarrassment at the car pick up counter. The staff were rude and unhelpful "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZURICH, CH - Reviewed by OLIVER - 24 December 2019

" No hassle. Very smooth "

" Got free upgrade. Car was brand new "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARTIN - 18 December 2019

" No glitches or problems "

" Professional and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PETROS - 11 December 2019

" Very happy "

" I am very happy with my experience with Alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ALBERT OTTO - 08 December 2019

" Everything was as very efficient and straight forward with the exception of the missing items listed above "

" Car did not come with a parking timer disc nor snow window scrapper "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by ROGER - 05 December 2019

" Everything you could wish for and more when renting a car. Pleasant, easy from start to finish. "

" Charming, very efficient , polite and smiling staff at pick up. Very quick, efficient , charming staff at drop off. The most pleasant rental experience I have ever had ! The staff at Zurich airport are to be congratulated. 10/10 ******* "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KRISTIAN - 05 December 2019

" Great customer experience. Nice to have a car that looked brand new. "

" Zurich office was very efficient and the vehicle was immaculate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ABRAHAM - 05 December 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRIS - 04 December 2019

" Fantastic service from collection, condition of car and friendly drop off staff. I rent cars frequently from the big suppliers so it makes a refreshing change not to be pressurised into paying for unnecessary insurance. Never had a problem with Alamo. "

" Very impressed with everything. No hard sell for insurance and pleasant staff at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GORAN - 23 November 2019

" very pleasant staff, and no any problems with car "

" very pleasant staff, and no any problems with car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARK - 06 November 2019

" No problems "

" Long wait at counter (for pickup) Car and drop off excellent. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MICHAEL - 24 October 2019

" Everything went smoothly and efficiently. Lovely car, staff friendly and helpful. "

" Everything went smoothly and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PAUL - 03 October 2019

" Need to see a bigger range of hirers "

" Car not as clean internally as expected "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by ROGER - 26 September 2019

" -- "

" -- "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PETER - 26 September 2019

" I had a flat tyre within my rental period with no spare or means of inflation which resulted in much inconvenience. I had to take a 1.5 train journey back to my hotel and was without a vehicle for 24 hours. I've requested a refund of some kind but as yet I have not been contacted . "

" I am generally please and would have no hesitation in not only using Europcar but recommending it to anyone. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JUNE - 19 September 2019

" I have rented with yourselves several times in the past and have always been very happy with the service. I have also used Avis through yourselves and not had problems before. However, their underhand methods on this occasion will mean that I would not recommend them to anyone else or use them myself again. "

" On collecting the car at Zurich Airport, the gentleman on the Avis desk asked if I wanted any extra insurance. I made it very clear that I had already taken out extra insurance and did not want anything else. However, when looking at the paperwork later on, I noticed that he had added roadside breakdown cover! When I returned the car at the end of the holiday, I had to go back to the Avis desk and wait in a long queue to be seen. I explained to the lady that it was added without my consent but she said that I had signed for it. It was only the fact that I was persistent that, on checking with another member of staff, she agreed to cancel the charge. She did say that I should have checked the agreement when I picked up the car before I left - which I certainly will do in the future. However, I did point out to her that extra costs should not be added when a customer clearly expresses that they do not wish anything else. It is an underhand method of bumping up the cost. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by GILLIAN - 12 September 2019

" See above "

" Good service, but 2 warnings on the car , to add blue and tyre pressures. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by SOMSAK - 12 September 2019

" I booked a non hybrid car but get a hybrid one. The problem is the trunk space is smaller than expected and had to keep some luggages in the back seat. "

" I booked a non hybrid car but get a hybrid one. The problem is the trunk space is smaller than expected and had to keep some luggages in the back seat. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by PRADEEP - 11 September 2019

" I was expecting a confirmation email but never got anything till four days. I had to follow up for the mail confirmation .But as soon as I mailed I got the confirmation. "

" We had booked the car for 12pm but our flight landed early and we reached the desk by 11am but they made us till 11:45pm to give the car. The lady who served us told that we should return the car by earlier on the Sunday as its busy period. First of all they make us wait to collect the car and also they say we have return it early. If we return it late by 2 hours you will charge the whole days fees. But you expect us to return it 2 hours early will you refund that money? Hence did have a good experience while collecting the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MATTHEW - 10 September 2019

" Very good service as usual. I've rented with you many times before in France and it was nice to get an upgraded car, thank you! "

" Very good service in Zurich, it was also nice to get an upgraded car, thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by SHOBIN - 06 September 2019

" rabis "

" rabis "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by PRATHEEP - 28 August 2019

" Value for the money !!! I will highly recommend Auto Europe for friends and family. "

" Condition of the car is extremely good, pickup and drop off process is relatively very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARTIN - 23 August 2019

" See above "

" Nice car and overall good experience Signage at airport could be clearer "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by PRIYA - 20 August 2019

" Not happy at all and too stressful for what its worth! "

" Prior to receiving the vehicle, the vehicle agreement note had already clearly stated that there was damage to the front bumper with approx more than 2 CM with no paint. I received communication 3 days later stating i had made this damage although it was already stated the damage was there before i took the car. Additionally, I had waited nearly 40 mins at the check in desk before I was handed the keys and despite the vehicle note stated there was a full tank, there was not and was a 1/2 a quarter less of fuel. I am very disappointed by the customer service i have received and historically when leasing a car from EuropCar, I would always be escorted to the vehicle and collaboratively review all damage prior to taking the car and when returning the car. Had this been in place (which i believe is the correct and customarily approach) i would not be receiving such stressful communication. So in total, I paid for a car for more time then I actually received and refueled the car more than i received, now I am having to take additional time in corresponding to communication for damage that existed before my renting the vehicle. I will be assured to never use EuropCar again and will advise my company (5th largest consulting company in the world) and my friend and family of the same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by PHILLIP - 18 August 2019

" No comment "

" No comment "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by DAN - 15 August 2019

" friendly and helpful staff at drop-off and when picking the vehicle up "

" friendly and helpful staff at drop-off and when picking the vehicle up "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ISAAC - 11 August 2019

" .. "

" .. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by HERMANN - 07 August 2019

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MATTHEW - 06 August 2019

" At pick up we had to wait a very long time. There were 15 people waiting for a car and only 2 staff at counter. It would have been only 1 but fortunately 1 member stayed on doing overtime. Clearly the staff rota should be better checked. "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STUART - 04 August 2019

" Best price, great service and answered any questions I had quickly. I would definitely use Auto Europe again. "

" Great experience, no queue and rental organised very easily and quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ANTON - 30 July 2019

" .. "

" Nice car we at first requested a sat nav then cancelled good job we did as the car had a built in sat nav thought the staff would have advised us of this rather than try and charge us extra "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by RICHARD - 12 July 2019

" Only difficulty was finding the office on google maps. "

" Only difficulty was finding the office on google maps. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by KEN - 10 July 2019

" up grade from VW golf to BMW 430i convertible put the cherry on the top of the cake for a fantastic long weekend. "

" It was not clear it was Hertz desk to visit, overall very happy with experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by LUCIEN - 10 July 2019

" All good. "

" I found them reasonably efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by STEPHEN - 06 July 2019

" Used auto Europe a number of times always found them the most competitive price wise also easy booking etc and never had a problem of any kind "

" It was actually herz and I was above very satisfied, Simone on reception desk was excellent and explained everything in detail, return of car was a really good experience with the staff polite and efficient with checking the car etc, overall experience was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JEYAPRATHEPAN - 04 July 2019

" NA "

" NA "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by ALEXANDER - 28 June 2019

" All round great - the staff that helped me at the desk were efficient and was very good of them to upgrade me. "

" AutoEurope very kindly updgraded my vehicle at the terminal pickup desk which was much appreciated. I was using the car for business for the day for meetings in Switzerland and the bigger vehicle was a great help. Thanks AutoEurope Switzerland ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by VIRAF - 19 June 2019

" Fantastic! First time to rent a car in Zurich, excellent web site easy to use. Most recommended. "

" Fantastic! We hired a car in Zurich for a family holiday. Europe car service was brilliant, although out flight was late, the counter staff were very efficient, within minutes we got the car keys. Condition of Vehicle was as advertised - very clean. Drop-off was similar, very efficient. Most recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHINTAN - 18 June 2019

" In the confirmation voucher recieved tge deposit mentioned was 500 CHF but at the counter it was mentioned that deposit would be 1000 CHF.. this altered my budget for the trip... "

" Alamo is excellent,it was hassle free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by IAIN - 17 June 2019

" Excellent service. good economical car at a good price. "

" Excellent staff, friendly and professional, nice clean car but the staff were the best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SABIH - 16 June 2019

" good service "

" good overall, but expensive and you don't get the expected car model "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by KEQIN - 03 June 2019

" The problem was actually from Auto Europe yourself! I tried to rearrange the car rental company to Avis from Alamo due to my invalid payment card, and it was the suggestion and solution from Alamo. However, I called many time in Auto Europe for the arrangement, no one picked up the phone to help me from your side. Later on, the attitude of the staff from Auto Europe by emailing was unhelpful, really crappy experience from Auto Europe, when your customer needed the help but offering nothing except imparity clause. Eventually, I was told to get no refund of what I paid, and double paid for a journey. Really unpleasant experience!!!! "

" The problem was actually from Auto Europe yourself! I tried to rearrange the car rental company to Avis from Alamo due to my invalid payment card, and it was the suggestion and solution from Alamo. However, I called many time in Auto Europe for the arrangement, no one picked up the phone to help me from your side. Later on, the attitude of the staff from Auto Europe by emailing was unhelpful, really crappy experience from Auto Europe, when your customer needed the help but offering nothing except imparity clause. Eventually, I was told to get no refund of what I paid, and double paid for a journey. Really unpleasant experience!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by IAIN - 02 June 2019

" Excellent that's it "

" Excellent staff, extremely quick and efficient service. Good car great on fuel, very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ERIC - 20 May 2019

" Excellent vehicle "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 16 May 2019

" Booking was easy- rebate for early return being negotiated "

" Hertz trying to make me pay CHF250 for Damage I photographed before taking vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by PAVEL - 05 May 2019

" Convenient, comfortable "

" Convenient, efficient "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by WARREN - 23 April 2019

" good overall experience and pricing was good "

" very efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by MICHAEL - 19 April 2019

" The problems with Budget are not really Auto Europes fault - however if I book a vehicle for a given price I expect to be able to pick it up for that price and not contend with add ons, some of which were reluctantly agreed, some were just added, and some were in my view fraudulent. I will be looking at other sites before using Auto Europe in future "

" The experience with Budget/ Avis went badly wrong from the moment my party tried to pick up our vehicle. We were forced to upgrade after 20 minutes "discussion" to a 4WD vehicle which Budget insisted we needed and tried to charge 70CHF per day initially, then reduced to 35 and finally we had to accept 19 CHF per day as it seemed we were not getting the vehicle. On return having filled the vehicle to overflowing fuel 20kms out from the airport we were told it was not full even though the indicator was exactly as we picked up - add another 31CHF to the bill. Then with a minute inspection a small scratch was found no bigger than a finger nail - it looked more like tree sap and not done by us in any incident, but Budget then charged 814CHF to fix it. It seemed they were determined to get their original upgrade cost out of us plus a lot more than we were actually charged by Auto europe originally. I am now pursuing my excess insurance for the first time ever! I will never use Avis/Budget again -they are dishonest. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by EMYR WYNNE - 19 April 2019

" Very efficient and good quality service. "

" A positive experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MALCOLM - 16 April 2019

" Excellent "

" Altogether good experience. No queue, courteous and efficient staff and great car, located near the rental office "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PATRICK - 10 April 2019

" It is a shame as in the past I have used this service and now will go direct "

" I had issues with not being given the right car, and then one with a problem which was disappointing. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZURICH, CH - Reviewed by NEIL - 03 April 2019

" Efficient and good value "

" Car had some damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by MARK - 29 March 2019

" I will certainly book with auto europe again. "

" It was all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by YOEL - 20 March 2019

" You were great to work with. Smooth check in and check out. Thank very much. "

" You were great to work with. Smooth check in and check out. Thank very much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ROGER - 19 March 2019

" all went smoothly "

" efficient "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PAUL - 15 March 2019

" Uncomplicated booking process and reasonable priced "

" Very well organised and professional on collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ROBERT - 15 March 2019

" Great hassle free experience, friendly staff,vw polo bar and new and lovely to drive,no problems at all here. "

" Great hassle free experience, friendly staff,vw polo bar and new and lovely to drive,no problems at all here. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RICHARD - 10 March 2019

" Excellent "

" A smooth, courteous and efficient service from beginning to end. We would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ANTHONY - 06 March 2019

" All good "

" Part of Europcar? "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by SAEED - 05 March 2019

" We were provided with an extensive list of damages such as scratches and scuffs upon collecting the vehicle. However, once we inspected the vehicle, we realised the car has far more and major dents and scratches almost covering the entire right-hand side of the vehicle which was not mentioned in the initial / hand over the report. We would have paid dearly if I had driven off and relied on Europe Car/staff and their report in the airport. In my opinion, first you should not provide your customers with a car which is heavily dented and scratched, second, all the items have to be mentioned in the report before a customer pick your vehicles! "

" We were provided with an extensive list of damages such as scratches and scuffs upon collecting the vehicle. However, once we inspected the vehicle, we realised the car has far more and major dents and scratches almost covering the entire right-hand side of the vehicle which was not mentioned in the initial / hand over the report. We would have paid dearly if I had driven off and relied on Europe Car/staff and their report in the airport. In my opinion, first you should not provide your customers with a car which is heavily dented and scratched, second, all the items have to be mentioned in the report before a customer pick your vehicles! "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by OLIVER - 01 March 2019

" Easy booking and good prices "

" Quick pickup, good car, quick drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by WILLIAM - 27 February 2019

" Totally crazy and unecessary, Please read email to customer service from yesterday. Thx "

" Wrote a long letter to you yesterday. Ref. 1181373160 Enterprise/Alamo since I didn't get the voucher. Please read email and come back to me. WS "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by GRAEME - 24 February 2019

" Good "

" All went well with good Swiss eficiency "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by JAMES - 23 February 2019

" Very easy and good valur "

" Staff were very friendly, helpful and efficient especially in collection of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by OLIVER - 13 February 2019

" Easy booking process and good prices "

" Long wait times at pick-up and the requested car was not available. However, I was offered free snow chains. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHRISTOPHER - 08 February 2019

" As above "

" The vehicle provided was an automatic gearbox despite booking a manual which was not specified at reception and only discovered when the vehicle was picked up. It was also not explained that the Austrian road tax needed to be paid on the first day of driving on their roads. Otherwise friendly and efficient registration and drop procedure and good quality vehicle. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by JOHN - 05 February 2019

" Not sure of the link between Herz, Thrifty and Auto Europe "

" Just everything was good, once I'd got to the office. For some reason the web-site didn't connect when I first enquired and then after when I was at your office, my people reconnected to place my order and everything went through fine. Oliver was tops, very patient and helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by COLIN - 23 January 2019

" Very good overall performance "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by RAFAEL - 23 January 2019

" Everything went well and with no issues. That's what I want when getting this kind of services. "

" It was very good. The only issue was the price that was quite high even to Switzerland. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MAHOMED ASLAM - 19 January 2019

" As above "

" The counter staff was not the friendly professional service we are used to. He kept trying to upgrade our vehicle We explained to him we were happy with what we had As soon as we got to the counter he told us our car was not ready We explained to him this is the 3 rd time we are hiring a car and we cannot still register as Europcar loyalty cusp He said he will give us the e maioand our customer number to do this We have still not received this "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by LOUISE - 11 January 2019

" My recommendation is for Alamo to build stronger client links if / should a client rent more than 3 times per year in the same location or more than 5 times per year within a geography i.e. EU, offering services reflecting their loyalty of usage can build big win win. "

" Alamo expereince was within my expectations... "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by EVA - 21 December 2018

" See above. Need I say more? "

" CHF 1000.00 as deposit???? All that was mentioned in the small print was that a deposit would be taken. Fine. But CHF 1000??? And, I'm still waiting for this deposit to be credit to my account again. 4 days after return of vehicle!!! Avoid this company (Alamo)! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ZURICH, CH - Reviewed by VENJA - 13 December 2018

" Perfect "

" Excellent service, great vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARILIA - 06 December 2018

" Everything eas Perfect365 The car was a brandy new car Excelent car, clean, confortable and new! "

" The company is outstanding Very happy with the service in general "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by FLORIAN - 29 November 2018

" I really struggle to understand why Autoeurope elected to not provide me with a revised Voucher specifying the correct additional "travel to countries" I had specified in the booking even though I followed up 3 times! This is of course completely inacceptable: You cannot get it wrong when your team prepares the voucher and then just don't react if I point out your mistake to you and ask for it to be fixed. "

" Europcar very good as always, albeit pricy "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ADAM - 28 November 2018

" Great staff when receiving the car "

" Very good, the welcome and receiving of the car especially so "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARTYNAS - 26 November 2018

" Extra fees which were not shown what will be compulsary chargered at the desk. "

" Extra fees which were not shown what will be compulsary chargered at the desk. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 4
Condition of the Vehicle: 2

ZURICH, CH - Reviewed by DAVID - 18 November 2018

" No to distressed "

" I caused a very minor scratch on the front bumper which I was advised when dropping the vehicle off to take a photograph of I know why now. Within minutes of leaving the car about 30 minutes to be more precise I got an estimate of repair staggeringly in excess of 1,500 Swiss Francs a total rip off which needs addressing as this is possibly fraudulent "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by WILLIAM - 10 November 2018

" Very speedy pick up and return. Hassle free "

" Everything went well. Only slight niggle was we were told vehicle had no damage but on checking there were two crutches/dints in the rear bumper. They were recorded and records amended "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZURICH, CH - Reviewed by NAJI - 07 November 2018

" excellent experienec and I will use them again "

" The services we got from the Alamo desk is excllent. the car is very good and I recomend using this again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DESMOND - 31 October 2018

" Autoeurope good, Avis bad "

" Car provided with little or no engine oil, warning light came on within 5 miles of driving. Filled it up with 1 litre which only half filled the engine. On return, automated receipt showed car as having been handed in at 14.56 when in fact was handed in at 12:50, (automated email received at 12:57!) therefore incurring an extra days charge. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by PHILIP - 29 October 2018

" Easy pickup and drop off, no waiting about. I struggled to find the method to open the fuel filler cover, but that's because I have a button on my own car. "

" Excellent, the only very minor issue is the signage on the return is not consistent, because the Alamo sign is only on the main entrance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by LENKA - 17 October 2018

" All positive end to end "

" All positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by PETER - 14 October 2018

" An excellent experience from start to finish - Thank You! "

" An excellent service at Zurich airport - no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by LEE ANNE - 14 October 2018

" Quick and efficient service, great car, great price for the week and very straightforward pick up and drop off. Will be using again "

" This was by far the most efficient and quick car hire I have experienced when hiring a car in Europe - the desk at the airport was really easy to fine and the whole transaction took minutes. I was offered a choice between manual and automatic, and was not badgered into taking out ridiculously priced insurance extras as is usually the case. Got the keys and found the car within minutes as it is close to the desk. We were given detailed images of how to return the car and where, and on return, it was again quick and efficient, with a check carried out and key handed over. Would definitely use Europcar again, can't recommend highly enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by RUTH - 08 October 2018

" I have been using Auto Europe for many years and have chosen various rental companies (best price) and was only once disappointed (Alamo) , I shall make sure not to use them again! "

" There was rather a long wait at the Europcar desk at Zurich Airport but apart from that everything ran very smoothly and I would certainly use Unirent again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DARIUSZ - 04 October 2018

" Super! "

" Super! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JOHN - 03 October 2018

" As above "

" Can not fault our recent car hire, everything was great and loved the car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAPHNE - 02 October 2018

" See above. "

" AutoEurope were unable to tell me if the Swiss motorway vignette was included and said I would have to phone Dollar in Zurich. I looked at the Dollar website and clicked on 'contact us' and this took me to Thrifty Car Rental but they didn't know. However the AutoEurope conditions indicated that motorway tolls are not included so we took enough cash to cover its purchase. However when we picked up the car we found it was included. I also tried to find out in advance if my travel companion could do all the driving but was told n, he would have to be added as an additional driver as I had paid using my credit card. This was incorrect too-he was named as the sole driver and didn't have to give his credit card for the deposit-they used mine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JORGE - 01 October 2018

" The guy from Ecuador that attend was great! so helpful kind and supportive please give my recognition! "

" The guy from Ecuador that attend is great! so helpfull kind and supportive please give my recognition! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MICHAEL - 24 September 2018

" Not much to say. Everything worked well as I've come to expect with auto Europe who I have used before. "

" Overall excellent. Quick and efficient at both pick up and drop off. Liked the automatic transmission and the car was in excellent condition and drove well. Will use Europcar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ANASTASIOS - 20 September 2018

" The vehicle that I was given was "smaller" than the one I booked. There was no integrated GPS, so I had a request one. The device that was given to me was broken so I had to go back to the counter and get another one "

" Although The vehicle that I was given was "smaller" than the one I booked. There was no integrated GPS, so I had a request one. The device that was given to me was broken so I had to go back to the counter and get another one "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

ZURICH, CH - Reviewed by ADRIAN - 17 September 2018

" Great price for the rental and handy to be able to purchase additional coverage "

" Very friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ADRIAN - 13 September 2018

" Clean , efficient and friendly. And a reasonable charge! "

" Clean , efficient and friendly. And a reasonable charge! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by ALEXANDER - 09 September 2018

" Please do share "

" Got cancelled by Ryanair and managed to get to Zurich the day after and car was gone despite been paid already , no replacement available!Had to take a lastminute car from Europcar which was super pricey. Spent felt hours to contact you via telephone but got stuck in waiting. Hardly a good experience. I am trying to get all the costs back from Ryanair but it looks like this will take months. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by JOHN - 27 August 2018

" Auto Europe service was uncomplicated and efficient. "

" It was difficult to inspect the car (black) for damage because of poor lighting in the parking garage at ZRH airport. On our return, there was a delay because the luggage cover in the boot (trunk) was "missing". In fact, it was never there when we picked up the car and we didn't think it was provided because the back windows were tinted. This caused a delay when we returned the car. The operative was polite but somewhat abrupt although we were given "the benefit of the doubt" in the end. We felt we had done something wrong although we hadn't. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by GLEN - 24 August 2018

" Great "

" Great had a upgrade to a BMW X1 can't go wrong for the price I paid for 285£. Livid. Have booked another one for Lisbon with auto Europe again. Hope this feed back helps. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MICHAL - 23 August 2018

" Smooth rental, helpful staff on autoeurope phone lines (for whatever reason, I could not have added my flight details into my booking and they did it for me in an instant). Smooth car collection, and drop off. "

" Dollar at Zurich international airport: I have arrived to the counter roughly half an hour sooner before my pick up time, and they did not have any car from the category I booked ready. I was expexting them to ask me to wait until my pick up time, but I was very pleased when I have been offered a free upgrade and I drove away in a couple of minutes. Thumbs up for the Slovenian guy at the counter, and also for his manager (presumably) who, when asked what he should do, just said "Give him the toyota before somebody else grabs it" "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MARK - 23 August 2018

" see above "

" THis booking was made for the wrong date (my error) As it was more than a month before the booked date I was told I could get a re fund and it was actioned on the phone. I do not seem to have money re imbursed on my card and no reply to my latest e mail. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZURICH, CH - Reviewed by VINOTH - 22 August 2018

" Absolutely delightful Room for improvement would to speed up the queues and process while collecting the car. Its a hassle to wait for more than half an hour with kids and all. Thank you "

" Thank so very much ! We had an absolutely amazing time with the car we rented. It was VW transporter 9 seater. Absoultely clean and no issues atall. The only other comment is about wait at the airport while collecting the car. It took about 30 minutes or more . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by AHMED - 11 August 2018

" As above "

" Everything was perfect and the car was in excellent condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by MICHAEL - 11 August 2018

" Really great and efficient service by Auto Europe combined with a fair price. Shame that Europcar couldn't handle the queue for hire car pick-ups. Thank you. "

" Unfortunately we had to wait over an hour until we could collect our hire car. There was a long queue of customers waiting and in between priority customers got called to the front of the queue. This wasn't the best start of our short break. This wasn't obviously Auto Europe's fault but it still was disappointing. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by CHOWDHURY - 03 August 2018

" Utterly disgraceful experience. When I missed my flight, I tried to contact Auto Europe many times on the number provided in the booking confirmation. But repeated attempts to contact failed. I've even tried the auto-call back option many times but didn't receive any call back. On a day when I missed my flight and trying to find another flight, it was really important to get hold of someone to find an alternative solution so I can book another flight and ensure that my travel plans will remain secure. But due to this disgraceful experience, it was not possible for me to confirm any other flights because I wasn't able to reschedule my rental. I will not be using Auto Europe again and also will tell friends and family about this experience. "

" No experience as I was not able to pick up Car from Airport "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by ALAN - 20 July 2018

" Rental was fine but it annoys me when GPS is in the car but deactivated and you get a manual GPS. All because companies are trying rake in more money "

" GPS was manual although the car was fitted with GPS but it had been deactivated "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZURICH, CH - Reviewed by PATRICIA - 23 June 2018

" Straight forward and staff were extremely helpful "

" I would have rated dollar with a 10 except we had requested a fait. 500 or similar small car. We particularly wanted a small car for ease of driving but were told we were getting an upgrade (which we didn't want) and had no choice. I understand that it is part of the terms and conditions but we were very disappointed "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by NICHOLAS - 15 June 2018

" Another issue was that I wanted to extend your insurance for one more day, as i decided to rent the car for one additional day when i collected the car, and dealt directly with Hertz. But your office declined to offer that facility because i had extended directly. I would have extended through AE but you do not allow changes at short notice. So you should find ways to be more flexible regarding rental extensions and offer of your insurance. "

" I actually dealt with Hertz. All good except for one thing - explanation of Roadside Assistance policy for travel outside of Switzerland, CHF 35 one-time or face a CHF 500 call-out fee, regardless of the circumstances. Based on that I declined the offer. When I had a breakdown due to flat battery and needed assistance while in Austria rather than face a CHF 500 charge I called a local service who charged me EUR 139. On reporting to the Hertz Zurich office I was informed that in this circumstance I would most likely not have been charged if i had called the Hertz CH assistance hotline. Had this been explained more clearly I may have saved myself EUR 39, which I will now claim from my Auto Europe insurance. So please advise Hertz to be more clear about the circumstances in which they would charge the call out fee of CHF 500. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by DAVID - 11 June 2018

" Please ensure that vouchers are emailed out in a timely manner. Needed to call to get voucher sent (I think this is the second time I have had to do this). Other than that no problems "

" No issues at all. Collection and drop off were very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by JIANFENG - 09 May 2018

" As above "

" The car we ordered wasn't available. Rude staff. Called autoeurope to cancel the booking but told it was impossible. Had to swallow the whole awful experience and went with enterprise. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by JACK - 09 May 2018