" Overall experience very positive. Cheap and exactly how described. "
" Everything how it should be. Nice and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe seem to have the best prices "
" When collecting the car the guy at the counter was wanting us to pay and extra out of hours pick up fee despite our paperwork stating late pick up was included. He accepted this in the end but the experience could have been better. Additionally when dropping off the cat there was nobody at the kiosk we were on time and other people were waiting. We waited around 20 minutes for someone to show up "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" We have used Auto Europe on many occasions in the past but this year value for money was poor with this supplier. "
" Pick up location was somewhat further from the Airport than specified - definately NOT 150m from the terminal and not easy to spot. Counter staff not at all friendly on collection. Car in poor condition - old car with 94,500km on the clock, dirty interior, dented, scratched and damaged bodywork. Went over it with a fine tooth comb on return - bit rich given the age and condition of the vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" Terrible. Will not use AutoEurope or Abbycars ever again "
" Added insurance at the car pick up. Pretty sure we had already purchased what we needed but they convinced us otherwise.So ended up spending double what we had already spent on car hire...just to be sure(which is probably what they rely on ) And then AutoEurope washed their hands of me when I tried to complain. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 5
" Terrible experience. We were charged an 'out of hours fee' because our flight was delayed - this seems unfair, but the worst aspect was the service around the hiring of an infant seat. We tried 3 infant seats - the first two were definitely unsafe and didn't even fit the vehicle. The counter staff were totally unwilling to help because they didn't want to be held liable for faulty installation. Furthermore, despite paying more for a better/larger car, we were given a 17 year old car in poor condition. "
" Terrible experience. We were charged an 'out of hours fee' because our flight was delayed - this seems unfair, but the worst aspect was the service around the hiring of an infant seat. We tried 3 infant seats - the first two were definitely unsafe and didn't even fit the vehicle. The counter staff were totally unwilling to help because they didn't want to be held liable for faulty installation. Furthermore, despite paying more for a better/larger car, we were given a 17 year old car in poor condition. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 4
" No issues "
" Counter staff unfriendly and unhelpful with a question about extending the rental period "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" All round very satisfied. The website says that the office is in the terminal - this isn't true. The instructions say 150m from the airport but it's at least 500m. I think this is misleading and starts off your service on the wrong foot. Otherwise, the car was totally fine, but nothing special. Service was also good. "
" All round very satisfied. The website says that the office is in the terminal - this isn't true. The instructions say 150m from the airport but it's at least 500m. I think this is misleading and starts off your service on the wrong foot. Otherwise, the car was totally fine, but nothing special. Service was also good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Absolute shocking service - charged €365 for taking a wrong turn for approx 5 minutes, which showed on your tracking system - will never ever use you again. I am a Company Director and would never run my company like you do trying to tip people off - there were other people in the same office being charged over €400 for their flight being delayed!!!! Terrible service / only booked as collection / drop off at the actual airport as per your website booking page - this again was untrue and had to wait for transfers to your off airport collection point - absolutel disgrace of a business!!!!!!! "
" Absolute shocking service - charged €365 for taking a wrong turn for approx 5 minutes, which showed on your tracking system - will never ever use you again. I am a Company Director and would never run my company like you do trying to tip people off - there were other people in the same office being charged over €400 for their flight being delayed!!!! Terrible service / only booked as collection / drop off at the actual airport as per your website booking page - this again was untrue and had to wait for transfers to your off airport collection point - absolutel disgrace of a business!!!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" I contacted Auto Europe at the i was collecting the car to see if they could assist, but was of no help at all "
" The car i was expe ting and what i received was day and night. Nowi realise there is always 'or similar' On the add was a new model Toyota Aygo...what i received was a Fiat Panda with close to a 100,000 km on the clock. The interior was filthy, the steering wheel was peeling and there was not even a USB port. They refused to provide another vehicle, eventhough there were cars on the lot and said only availability was an upgrade at double the cost. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Nothing else "
" Very prompt/friendly pick up drop off, only negative was age and condition of card , fair for its age and +85k mileage, but about 8 years old which was older than I expected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" For some reason my credit card would not scan and I was made to pay 200 euros to take out the additional insurance excess (which I had already purchased). The lady did not want to know nor would she let me use my partners credit card (of course the contract states it has to be mine as I'm the driver). Long story short not very helpful. But whilst I am annoyed about this issue, that isnt the real problem with my booking. We picked up the vehicle around 10pm with it being pitch black. Upon setting off and getting onto the main road the clutch was getting stuck and springing back up at me. It seemed to be an intermittent thing and was hit n miss. We arrived at our destination all ok. The next morning I inspected the vehicle properly and to my shock horror it was clear that they had installed a carpet matt (rubber) that did not fit that vehicle. This was the reason for the clutch sticking (it was catching on the matt). I had to make sure that the matt was moved down so it wouldn't catch for the rest of our trip and upon drop-off I made the gentleman aware of the issue and he immediately recognised what the problem was and that the matt wasnt fit for purpose. "
" For some reason my credit card would not scan and I was made to pay 200 euros to take out the additional insurance excess (which I had already purchased). The lady did not want to know nor would she let me use my partners credit card (of course the contract states it has to be mine as I'm the driver). Long story short not very helpful. But whilst I am annoyed about this issue, that isnt the real problem with my booking. We picked up the vehicle around 10pm with it being pitch black. Upon setting off and getting onto the main road the clutch was getting stuck and springing back up at me. It seemed to be an intermittent thing and was hit n miss. We arrived at our destination all ok. The next morning I inspected the vehicle properly and to my shock horror it was clear that they had installed a carpet matt (rubber) that did not fit that vehicle. This was the reason for the clutch sticking (it was catching on the matt). I had to make sure that the matt was moved down so it wouldn't catch for the rest of our trip and upon drop-off I made the gentleman aware of the issue and he immediately recognised what the problem was and that the matt wasnt fit for purpose. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Absolutely awful. Don't ever use this company. They are con artists "
" Paid for a car that we couldn't get as my credit card didn't have raised numbers on. No new credit card have raised numbers on! No wear on the terms does it say no refund will be given. Shocking! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Car did what we wanted, but not good value for money - but expect other companies are no better "
" Car drove well, but was quite old and had many scratches. Chaotic at collection. Expensive for what it was. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" See above. "
" Website says it's 150m walk from the terminal, it's more like 500m which is a lot with a suitcase. Also, had to put water in windscreen washer as this had not been checked. Apart from that, all good, nice car, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" straight forward booking experience "
" All went very well. Only niggle was booked full to full and at pick up was given same to same "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent service from start to end. Highly recommend. "
" Smooth service from start to end. Vehicle check out and return was performed quickly and with minimum fuss. Vehicle was clean and conditions of use clearly explained prior to handing over keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent customer service. Thank you for a super smooth experience. "
" Excellent customer service. Thank you for a super smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I did recommend auto Europe up until this, but if they allow scammy firm on the site then they aren't helping me. Abbycar was rated an 8 and I trusted autoeurope. After I encountered all the scams I check Google and trust pilot and abbycar are rated bad. So I can't trust autoEuropes ratings anymore "
" Rude staff. Old cars. They then try to sell you "services" for €60 such as recovery if the old car the gave you breaks down. If anything occurs it's chargeable plus a €200 administration charge. It's a scammy company... it shouldn't really be an option on auto Europe... it put me off using the site in future "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" Good value, Excellent communication. Rental company just not 100%. "
" Car was not full on collection which made it difficult to judge how much to put in on return. The Car had several minor dents, Staff also tried to upsell insurance even though I had already sorted it. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See 3 above. "
" It was rather an old car, but in good condition, clean and a reasonable price. The staff are always friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Absolutely diabolical. "
" Arrived at the Abbey CARS desk to be told that they would not accept my American Express Credit Card. The unfriendly staff member told me that it stated quite clearly in my contract this card was not accepted - I asked him to show me where this was written and it took him 6-7 minutes to find it in the extremely small print. We were then left stranded at 8.00pm after a long flight. The Abbycar employee then suggested I could pay a further €150 for a zero excess contract which I declined. Shocking service and terrible, impolite customer relations. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great cars. And great help from staff. Will use again next year in europe. "
" Great price. Great car. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" please see comments above "
" We booked a car with Auto europe only to find that you placed our booking with Abby car. We checked their trustpilot reviews to find that 89% of their reviews were one star. The office was supposed to be 150 metres from the airport but it was more like 500 metres. The staff were rude and pushy, the car was in poor condition and when we returned the car we were told that there was a 86 euro cleaning fee because the car was dusty. Nobody told me that I was expected to wash the car whilst on my holiday and if you had told me that I would have booked with a professional company that includes that type of thing in their prices. I was told by Abby car that if I didn't pay the 86 euros cleaning fee they would keep my 1400 euro deposit! I decided to fight this charge with my credit card company. I am 50 years old and hore a car once or twice a year whilst on holiday and I have never been treated so badly. I would never use Abby car again and by extension I would never use Auto Europe again as it was you who placed my booking with Abby car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Very poor "
" First hire car broke down. Abbycar arranged a tow but I had to travel with the recovery truck back to Corfu town to pick up a replacement vehicle. On return of the replacement vehicle (which had intermittent warning lights flashing up) Abbycar tried to charge for pre-existing damage and a cleaning fee despite us respecting their vehicle. If anyone goes with Abbycar I would recommend taking their own photos of the car on pick up as theirs are extremely low resolution and allows them to chance a claim on return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I am trying to request a refund from Auto-Europe but its is not possible to deal with the request in the online pro-forma. I now need to wait until office opening hours on Friday to contact by telephone as it is a 'Completed rental' enquiry. "
" They tried to sell me insurance and roadside cover at a price I was not willing to pay. They would not release the car without additional charges and used scare tactics as a method to persuade. I didn't take the car in the end and walked away. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" N/a "
" The car they gave me I had to return it within two hours because the steering wheel was not straight. They gave me the same model but different and equally old. I didn't have a technical issue with that one but it was not properly clean and it was an old and very used car. I won't be going back to Abby car because of their old fleet "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" As above, same company as far as I'm concerned. Paperwork needs to be clearer and options available before getting to check in desk. Too pressured to refuse really as wanted peace of mind and didn't have time to check. "
" Quite abrupt at check in, strongly advised to take extra insurance even though purchased 'full cover', obviously it's not full cover as quickly told about additional costs which could take months to recover if anything went wrong. Also advised that any breakdown would be payable by myself and would have to claim back, not what I thought I had purchased. Extra £150 to the rental so made the rental far more expensive than I wanted. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" You put my collection time down as 3 hours before my flight landed (even though you collected my flight details). My car got cancelled and I was promised a refund over the phone (after I already got cut off once and had to call back) less the £24 flexible cancellation fee. You have not refunded me nor have you replied to my email chasing my payment. I have been forced to log a dispute via my credit card provided. Honestly this has been a shockingly terrible customer service experience and you should be ashamed. "
" N/A "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" A no frills operator but OK. Return was slow admin but they were very busy "
" Basic price and reasonable all round. You really have to take out their comprehensive cover insurance or leave a massive deposit but price not excessive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Very Good "
" Very Satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All the staff were very helpful and polite. "
" The transaction was perfect, my only issue was with the condition of the car, it was very old and battered, but having said that, it did what we needed it for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" The staff were lovely and helpful but the vehicle itself was terrible. "
" The car was in a terrible condition and not directly at Corfu Airport but on the road opposite. Not ideal with children and cases. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Everything as described. "
" Very good customer service, car as described, good price for additional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above comments! "
" They wouldn't let us complete the booking as the credit card we had with us was in my wife's name not mine which the booking was made under. Even though it was an additional card on the same account. So the only option they gave us was to rebook with them at a cost of €140 meaning effectively paying twice. Extremely disappointing! Please can you get back to me regarding how I get some of this money refunded as they were no help at all.. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" I have been hiring cars through Auto Europe for the last 13 years, I have always paid up front for the services provided by various companies, and have received exactly what was stated on the contract. The last experience with ABBYCAR was tainted by their demand for extra payment which was not on the contract. "
" On arrival at the issuing desk, I was informed that ABBYCAR had started a new policy OF DEMANDING 50€ per hire for allegedly providing breakdown cover over the duration of the hire. This policy was not mentioned on the contract voucher. Auto Europe is the platform through which ABBYCAR sells its services, so you should investigate this unexpected demand by this car hire company. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You left us without a car on holiday, have still offered no resolution, your staff on the phone were utterly useless, telling us they "understood" whilst leaving us without a car or refund. We were told we couldnt speak to a supervisor, and that we would have a resolution in 5 days, it is now day 10 and we are home from holiday and we still have no resolution. We went our entire holiday with no car or resolution. We had to pay for taxis and rent another car which cost us more money and your staff couldn't have been less bothered. What an awful experience. "
" Refused to give us the car after saying we had to buy additional products. Refused to take our deposit and tried to get us to buy additional products which we had already purchased through your website. They should not be listed as a legitimate business! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great value "
" Excellent service, clean and tidy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" We won't use Abbycar in the future. "
" A representative from Abbycar was waiting for us at the airport, and we quickly arrived at their rental site. At the front desk, we were greeted by an employee who, after processing my information and placing a €1,750 hold on my credit card, informed us that we needed to pay an additional €50 for roadside assistance. We objected, as this charge was not mentioned in our original agreement, and they told us to take the matter up with Auto Europe. I asked to see a document stating that roadside assistance was mandatory and not included in the booking. The employee left for a few minutes and returned to say that, because we had a baby with us--and because she was feeling generous--she would waive the fee. She added that, if it hadn't been for the baby, she would not have allowed us to take the car. The car itself was acceptable but not well maintained. It needed new tires, which were slippery in the rain, and the windshield wipers were worn and ineffective. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Not the provider's fault my experience was poor with the car pick up. Varied choice of rental companies. "
" Had to pay an extra 80 euro upon picking up the car because, I quote, "The price I paid online is too low" and I will not get "customer support or paperwork to provide for my extra insurance in case something happened". The lady at the counter refused to give me the car unless I paid the extra charge, which on the invoice was just roadside assistance. She did offer me a "free upgrade" to a bigger car, but only because that was the only car ready for pick up. Three days after returning the car, my deposit is yet to be back to my bank account. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I got the extra insurance to then be told at the counter that it's not gong to be honoured in Greece.... "
" Absolute rip off. They advertise insanely cheap prices but when you get to the counter the lady says it was too cheap and you have to pay more right there. That's literally what happened. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
" Will be looking to get a full refund, dreadfull start to my holiday! "
" 1 hour late for pick up unable to contact buy phone ,no signage on pick up vehicle when they did show up ,then tried to extort money for insurance. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Unable to get support on the phone from a very disinterested "customer service" operative. "
" Despite nothing on the voucher re. Roadside help fee, the operative refused to allow me to hire the vehicle without paying the extra £90. Refused to provide T&C's to evidence this policy and threatened to drop me back to the airport if I don't like it. Have sent complaint, but no response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Annoying about the fuel. Also, the office is 5 mins walk from the terminal along the road (and it was raining when I returned it "
" Even though my voucher stated that I would be given a car with a full tank and return it full, the car was only part full and I was supposed to return it with the same level - with the inevitable result that I ended up bringing it back fuller "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Auto Europe were helful, friendly and above all very good value for money "
" Abbeycar have friendly and efficient staff and provide a good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The above depends on how you respond to the complaint that I am about to send you "
" They are rip off merchants and you should not subcontract for them if you value your reputation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I have always had good service from autoeurope. Easy to book. But no helpline out of hours means I was taken advantage of by Abbeycar agent. "
" I arrived in Rhodes very late at night. The AbbyCar office was waiting to close. On arrival via their shuttle bus the agent told me he could not accept my credit card for security deposit on the autoeurope booking. He said he could only rent a car to me if I paid an additional £175 fee. I was stranded, had no other way to reach my destination so I paid £175 plus the security deposit (which was returned later) using the same credit card that the agent said he could not accept for the original autoeurope booking. I feel this was done because he knew I had no other way. A Long distance from airport. No taxi nearby. Long way from my hotel - He said either I don't rent you a car and you walk away, or you pay £175 and a security deposit, then I rent you a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All ok "
" To far from the airport and have to cross a busy junction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very very poor. Very surprised that you have this company on your list of suppliers as this is not the standard that I would expect of any car rental and certainly the worst that I have experienced in 30 years of renting vehicles "
" Worst car rental experience ever. Arrived 20 minutes after stated pick up time of 10 pm and was charged 35 euro out of hours fee. Tried to sell me an enhanced recovery advising they would otherwise take up to 72 hours to come out to any breakdown. Refused this and advised I would leave the car where it was in this case. Checks for the handover were very odd . Car was not in good shape with high miles stained seats and quite a few scrapes . Agent seemed to place a heavy focus on damage to vehicle and there said there were restrictions where car could be used, Office was plastered with signs about number of bags allowed and £150 fee if car was returned dirty with beach sand in it. Seems excessive charge for hoovering. Returned the car as received , same agent proceeded to examine tires underneath of car and bodywork. Then announced I would have to pay for damage to front bumper. After a big argument and speaking to the manger they agreed there was in fact no visible damage to the front of the car. This is awful practice . They seemed to think this was fine as i had excess insurance . Overall bad stressful experience. I do not think you should offer cars from Abby Car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto Europe - very good will use them again. Abbycar - never again ! Please investigate. "
" PLEASE READ THIS BECAUSE I WANT TO RAISE SOME SERIOUS CONCERNS. I was told that my Credit Card would not be accepted because, being newly issued, it was unembossed. Consequently, unable to use this card to leave the €600 deposit I was obliged to pay an unexpected €90 for an insurance "Premium Package" and also leave a €150 deposit paid using my debit card. I found this behaviour not only stressful but bordering on criminal. However, having just disembarked, tired from a delayed flight and driven to the pick-up depot several kilometres from the airport, I had little choice but to accept. I would also like to express my concerns about the driver, acting for Abbycar, A South African now living in Athens, he collected us from the airport and drove us to the pick-up depot. For the whole duration of the drive his only topic of conversation was based around racist comments about Greeks, the immigrant community and his own ability to react to confrontation by violence. This experience combined with unexpected financial problem mentioned above made us both feel that we were, for want of a better expression, dealing with a bunch of crooks. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" It was all fine other than the age excess "
" My only problem was that I was charged an excess because of my age when I have experience of driving in many parts of the world. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Painless "
" Great staff, no hard sell on insurance. Was however offered enhanced breakdown cover for €40 which was unexpected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I will not use Auto Europe again and will warn friends and family too. "
" I presumed the cost I paid before leaving but then ended up paying an extra 140 euros. Dreadful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Cheap motor to rent and run. Freed us up to explore and make our own way from the airport instead of transfers.. "
" Quick and friendly service, no faff, just how I like it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Can't fault your service. Website is simple and easy to navigate and prices are competitive. "
" Car was excellent but the staff are SO SLOW! Everybody was just waiting and waiting and nobody what's serving us. Eventually got invited over by a lady in the adjacent car rental company (but I believe they are all the same anyway, just with a different name. Only needed a photocopy of your driving licence and passport. Simple enough but no, half an hour wait. For what? In the meantime the shuttle from the airport is coming with the next lot of people to queue up to collect their rental car. Starting to panic now as it was getting late. Finally, we got given the rental sheet, examined the car for damages, marked on the sheet, signed it and we were out. 5 minute job. The whole process shouldn't not take more than 10 to 15 minutes since all the paperwork and documents are already in place and presented at the time of collection. In the end we arrived an hour later than scheduled at our accommodation so we missed our dinner. A very tiring, very exasperating and very frustrating experience which is a shame as the car was good. Notably the website and actual address is not easy to find via satnav, so a map to return the car to would have been useful. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely great, which made the holiday great "
" Great car rental - good price, everything went to plan, Nice tidy car which was just what we wanted. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I emailed the next day to request a refund as I obviously did not receive the services I had paid for. I received an email back to say that I could not have a refund. I am very disappointed and frustrated that I have paid for services that I have not received, hence my low scoring on all levels. "
" I was unable to use my credit card for the deposit as I entered my pin incorrectly and the card was blocked. My partner offered to use his credit card but was told he couldn't use it. I was not able to take the car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Pricing and booking process both acceptable "
" Given an older car (74000 kms) with a few issues (central locking, brakes, gearbox) "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" I have lost confidence in hiring through an agency "
" The vehicle was an old nissan micra - i had ordered a ford fiesta which they don't even have - and claimed this as equivalent. It was extremely dirty and had faulty aircon and wiper faults. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Overall everything met our expectations "
" We frequently rent cars from many different companies and Abbycar is definitely in our top 5 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking via auto car was easy. "
" Overall the experience was good and the staff were friendly. I had to call for roadside assistance due to a water leak from the engine when parked. The response from the roadside assistance team was excellent. The problem was that the air conditioning unit was leaking water due to condensation and it was resolved over the phone without the need for a call out. Abbey Car, however, requested €40 on arrival at the desk to guarantee roadside assistance within 3 hours. Otherwise, they explained, it could be a 24 hour wait for assistance. This wasn't clear when booking and actually meant the car wasn't as competitively priced as other companies and not the great value I thought it was. I felt conned at the desk and paid the €40. Although Abbey Care were overall v good, because of this issue, I will probably not book with Abbey Car again. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not good when you knew the time of the flight and the person didn't wait. They left before 23.00 so they could get to the office and head hime "
" Flight wasn't in till 22.00 local time. Both my wife and I have EU passports and so no delay on getting through passport control. No minibus there and no indication of how we got to the pick up. Eventually a woman turned up with a card and our name on it. Said we were late and the woman who had come to pick us up had left as the office closed at 22.00. Had to pay a supplement for late arrival! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Easy to book ad clear on extras like added insurance. "
" They were very friendly and the process of pick up and dropping of was smooth and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to fond and book car and will use again "
" Collection was too long with not enough staff to cope with the numbers if people collecting their cars. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Unfortunately, Abbeycar when they realised we were intending to drive the car to an island, refused to hire us the car (or any car) that was arranged for us by Autoeurope due to lack of insurance for the ferry even when we offered to pay the additional premium. They said they could not offer that facility. Fortunately, Auto-Europe was able to source another vehicle from another hire company albeit at almost three times the price. I think the problem with the booking may lie originally with AutoEurope rather than Abbycars but as AE resolved the situation promptly I anticipate continuing to use them "
" Unable to comment on above questions because Abbeycar when they realised we were intending to drive the car to a Greek island, refused to hire us the car (or any car) that was arranged for us by Autoeurope due to lack of insurance for the ferry even when we offered to pay the additional premium. They said they could not offer that facility. However, the staff were helpful in explaining the problem and in getting us to an alternative car hire company arranged by Auto europe at short notice. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very friendly staff "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had to wait over 50 minutes to get from the airport to the remote site so not a great start to a holiday. Paid yourselves for waiver protection and still have to put funds onto a credit card. What is the point of paying you a waiver?? Counter staff were rude when I questioned the waiver cover. "
" Had to wait over 50 minutes to get from the airport to the remote site so not a great start to a holiday. Paid yourselves for waiver protection and still have to put funds onto a credit card. What is the point of paying you a waiver?? Counter staff were rude when I questioned the waiver cover. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" Best car hire in rhodes "
" Great upgrade to q2 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fine. "
" They weren't much help TBH. I got given the wrong car and was told that I can either take what they've provided or a manual car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" I forgot my diving licence and auto Europe weren't helpful at all they would not transfer into my husbands name and wanted us to wait 2hours and maybe go to a different hire car company in the area and pay £60 so in the end we had to pay abeycar direct another £210 for car hire, would never recommend auto Europe to anyone felt totally let down , they took our money and wouldn't help. "
" They were helpful "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" There is clearly a scam happening at abbey car, they weren't accepting peoples credit cards and therefore making them pay 180 euros in addition to the rental fee already paid "
" Wouldn't accept my Credit card even though it was one named as accepted on their website. Charged me an additional 180 euros "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Great price good communication great choice of vehicles good job highly recommended "
" Great experience picked from airport 5 mins to AbbyCar checked in for car hire all done in in less than 40 mins then on the road "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very happy with the service. I was asked for extra money at the desk to cover for breakdown service. Either £50 up front or it would be £250 if we breakdown without this payment. Felt uncomfortable. Refused to pay the extra amount. Apart from this excellent service. "
" The car had damage to the door which was unsightly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Longer walk to the office than it said, and had to cross a fast road with luggage. Just not very nice all round. At least it was a decent car. "
" Very unfriendly staff, at picking up and dropping off. Determined to find a tiny mark on the bumper and charge €520 for it. Ok I can claim it back but there is no way they will need to fix the tiny mark. Just a horrible experience all round. Avoid them. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Very easy "
" Great service and price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service, good clean car, very friendly and efficient. "
" The car pick up was simple. All the paperwork and the credit card holding deposit was completed in reasonable time and the car condition check was thorough. The car was clean and tidy. Returning the car was simple and my deposit was released the same day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Hidden charges should be visible before reserving and paying "
" There were hidden charges. A 35 EUR charge after 2200 was applicable for handing the car. Despite a full insurance was included in the voucher, a 1400 EUR deposit was held in my credit card until return of the car. Additionally, a 360 EUR penalty was applicable if the car was taken on a dirt road. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Auto Europe if I hire a car abroad and I am very happy with the service I get, I will still use them in the future. "
" The car was in a poor state, damaged and would be described as an old banger that was past its sell by date. On our return to Abby car We saw that they had just received a large number of brand new cars so would use Abby again. Staff were very good but at check in for car a number of people in line which then took some time. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Very good "
" My only complaint is that I had to wait quite a while for the shuttle from the airport to the AbbyCar office, which meant I then arrived after 10pm and had to pay a late fee (despite being ready at the airport by 9.45pm) . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We hire a car from chania 2 times a year and have never received a car in this condition. "
" The car we received was full of dents. The upholstery was stained and damp and there was still water in the footwells. We raised the condition with the agent and were told that was all they had. After driving off, we lost one of the hub caps. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" The worst car hire experience ever, when enquired about a refund told I had no chance. "
" They gave my car to someone else leaving myself and family to make other arrangements late at night "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Fine. "
" An easy process at a fair price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Always the best option of choosing a car rental company, started using autoeurope 6 years ago and still better than all similar websites "
" Very fast procedure and problem-free pick-up and drop-off.great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very small car which made the vehicle expensive "
" The car had quite a bit of body damage. The tyre pressure light kept coming on. When checking the pressure all seemed to be OK though. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Would book again "
" Abby car where extremely helpful on collection, smooth interaction and suggested places we visit, which we did and thoroughly enjoyed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" For reasons above. "
" The car is very old - maybe 6/7? years old with 75,000 km on the clock. Was concerned it would break down! Also it feels the car (Suzuki Balano) isn't the same size/class as the Peugeot 308 or equiv that ordered. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" over all very good "
" Only thing that takes the experience is the way the staff at pick up behaved and talked, It was an older lady with white short hair. And that they did not accept American Express "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very simple process, pickup from the airport was easy, minibus from Zakynthos airport to the rental office (only 500m but the ride was appreciated) car checked out fine and we were away quickly. On return a quick check and the deposit was returned and a quick lift back to the terminal. Quick, easy, cheap. No scams or dramas with the condition of the car or anything and it performed well during our stay. Would recommend. "
" Very simple process, pickup from the airport was easy, minibus from Zakynthos airport to the rental office (only 500m but the ride was appreciated) car checked out fine and we were away quickly. On return a quick check and the deposit was returned and a quick lift back to the terminal. Quick, easy, cheap. No scams or dramas with the condition of the car or anything and it performed well during our stay. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Paper work stated the hirer was open 24 hours but the office was closed when we arrived and we had to hire a car from a neighboring provider to get to our accommodation and then return the following day, this cost us an additional £100 and the first morning of our holiday "
" The office was close when we arrived despite the paperwork stating it would be open 24hours a day and we had to hire a car from a neighboring provider to get to our accommodation and then return the following day, this cost us an additional £100 and the first morning of our holiday "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" If you use companies like this then you don't do your due diligence as a company either so ruins your own reputation "
" Car had marks on every panel, one headlight didn't work, washers didn't work, air con just about worked, told me the extra insurance I bought through auto Europe is no good so sold me there's as well, drop off the car has a detailed 20 min inspection trying there best to find a mark they found one under the car on the sill trying to blame me for as they knew I hadn't pictured under the car who does had to argue and be horrible to stop them charging me - every review says the same I wouldn't ever ever use the company again it's the worst I've ever used and been all over the world seen it all before "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Drop off quick because I took plenty of photos on picking up so no issues returning and no additional costs picked up. "
" The cars were ok but had various dents and scratches but that to be expected with 73000 miles on the clock. Weren't travelling far so ideal and the lowest cost. Service was very good at pickup and drop off. Pre-registration complete waste of time because my mate hadn't and the process and time of picking up the car was exactly the same as we picked up the cars together. Also my cost was £20 more expensive when we booked online at the same time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Discusting scam charges at drop-off for a questionable scratch. Feel stolen from. "
" Dropped the car off, was told I scratched the underside of the plastic bumper. Collected car in the dark and didn't inspect the underside of the vehicle so can't be sure it wasn't me. Pretty sure it wasn't. Either way the fine of €450 for a tiny scratch on the underside of the plastic bumper is simply a scam, it's about a €50 repair job at best. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I would not use your service again and I will be actively making sure that others are aware of the underhand way that the business is ran, also I will be making sure that the security deposit that is meant to be a block on account is actually taken from account and that I am now still waiting for the refund of £1000.00 euros, I will not be using your services, ever again and I will be recommending that others stay well clear, in as many reviews as I can post, completely disgusting way to run a business "
" On returning the vehicle, the lady came out of the office to greet us and the first thing she said was "have you got photos" which I thought was strange, she then walked directly to the front of the car and looked at the passenger side front underskirt, and said "there are fresh scratches here" she didn't even have the damage check form on her at this point. You would have to be lying on the ground to see it or to take a photo, but she went straight to it, we had no incidents on our travels, she said, 'It's ok as you've got the full damage cover.' I stated that this wasn't the point, I had not damaged the car, and that I was not going to enter into a false claim of insurance. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Had to request staff move the parked car to an area where I could fully examine the body work as I felt this member of staff couldn't get away quick enough. "
" No return parking space availability. Poor Signage to collection point. No mention of 35 euros extra charge after 10pm Due to Easyjet 20 minutes late. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" It would be much higher but if you use companies like Abby Cars I think a 5 is fair "
" The car was misfiring so very sliggish. Also, there was no spare wheel and the ones on the car were not run flats. I was informed if I had a puncture it was on me, callout had 2 options, option one was to pay an additional 40 euro and they would come out within 3 hours and option 2 was they would come out in 24 hours and charge 300 euors, this is not acceptable, there should be a spare or run flats. Also, option 2 meant if the car broke down or was in an accident and no longer fir for the road they would not provide a replacement. When I returned the car she tried to say I had damaged the boot, luckily I had taken photos when I collected it, which showed it was already damaged "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Will use them again if they keep the prices right "
" No concerns - a lot cheaper than their competitors and very good service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Due to AbbyCar's treatment of us, we would not use or recommend Auto Europe again "
" Woman on arrival was rude and abrupt and we ended up with a smaller car than paid for. When we returned the car they tried to blame us for a dent on the roof that was already present. Clearly trying to rip us off which we were not got to accept. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 5
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Easy to book through autoeurope. That said I wanted to extend my car hire and they could not help me. Instead routed me back to the hire company who never answers their phone!! "
" What I hadn't realised when I booked AbbyCar was that it seemed to be somehow affiliated to Green Motion. As I bought excess cover in the UK most companies exclude Green Motion (watch out....its hidden in the small print). I wish I had realised as I suspect if I made a claim I wouldn't have been covered. Fortunately there was no need for any claim so all is well. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We ordered a 7 seater and when we arrived they only had 5 seater. "
" We ordered a 7 seater and when we arrived they only had 5 seater. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" As above: When I placed the order online I took out full insurance and picked a car gore company specifically located inside the airport and not offsite When I arrived at Corfu I learned that infact the car pick up was more than 300 meters away, secondly I was advised by the desk clerk inside the Abbycar rental office that the insurance was not sufficient and that I should add their insurance for an additional 210 euros. I was tired and could not be bothered to argue so just paid it anyway, I feel extremely let down and sold something which was not required. I am extremely disappointed with this and will almost certainly not use your services again and share my dissatisfaction with colleagues/friends and online. "
" When I placed the order online I took out full insurance and picked a car gore company specifically located inside the airport and not offsite When I arrived at Corfu I learned that infact the car pick up was more than 300 meters away, secondly I was advised by the desk clerk inside the Abbycar rental office that the insurance was not sufficient and that I should add their insurance for an additional 210 euros. I was tired and could not be bothered to argue so just paid it anyway, I feel extremely let down and sold something which was not required. I am extremely disappointed with this and will almost certainly not use your services again and share my dissatisfaction with colleagues/friends and online. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Auto Europe was an efficient platform to use and book i would recommend that clarity over insurances and additional payments are addressed as when i booked i upgraded to premium yet AbbyCar still wanted to upgrade beyond that. "
" On collection there focus was to try upgrade insurance at a premium, they needed to block £1600 as a security deposit which was prohibited by my bank. my bank advised that this is becoming an increasing problem as the amount of money is automatically flagged as fraud. I managed to resolve it, however the counter staff advised if i couldn't i would lose the rental amount and or i could pay an additional £500 to resolve the deposit issue. I ordered a kia stonic (2 x suitcases) or similar and ended up with a fiat 500xl which was in a bad state of repair, tyres were worn and not fit for purpose, door would not open at times and the parking brake worked intermittently. I could not fit my suitcases in it without putting down the back seats. this was a really bad experience especially from someone that travels on business and rents cars regularly. by far the worst company i have ever dealt with. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Terrible, they gave us a car that had a battery that was not charged, after driving it for only 1 hour, the battery died. They then refused to change the battery or replace the battery for free of charge on the same day of the wedding we were attending. They then charged us €100 for them to replace the fault car they had provided to us. Awful behaviour and I will be leaving a very negative review online "
" Terrible, they gave us a car that had a battery that was not charged, after driving it for only 1 hour, the battery died. They then refused to change the battery or replace the battery for free of charge on the same day of the wedding we were attending. They then charged us €100 for them to replace the fault car they had provided to us. Awful behaviour and I will be leaving a very negative review online "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Excellent "
" Perfect from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Whilst it was good to be able to speak to a customer service rep on the phone to deal with the fact that Abby Car had cancelled our booking, the fact that we were still charged a £75 cancellation fee was not really fair. I will think twice before using Auto Europe again (previous experience was very positive) "
" Our flight (the main flight from London to Heraklion) was delayed by an hour. All other car rental companies stayed open till 10.30pm to accommodate this but Abby Car were closed and didn't answer any of their contact telephone numbers. I ended up having to rebook the next morning with a £75 cancellation charge. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Everything explain in previous message "
" This is worse experience with rent car company ..Customer service is very rude.We have issue with the car on the first day our holiday .the battery was death twice , I called then and ask for help but said is it not possible and will be next day .This company just scam people and want extra money . If car come back with sand they charge minimum 150€ , for assistance charge 300£ . This is ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Good experience. Good price. Would recommend "
" Good experience, particularly when I needed to make a claim. Straight through to someone who let me know exactly what I needed to do very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick an d easy, competable prices "
" Nice and easy - great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straight forward "
" Booked a Peugeot 208 (or similar) to be given a Nissan Note which broke down with a busted clutch. However they did recover and replace the car within and hour. Gave us a nice Toyota Yaris. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" If you recommend such scam companies then you should not be in business "
" They are a scam this company they tried to rip me off with alot of money would recommend for you to take them off your website and to all potential clients to not use them stay far from them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Competitive rates, great customer service "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" there was no explanation where to pick up the car. all in all a very bad experience "
" the staff were unfriendly with no customer service. no shuttle service to the terminal. rude attitude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Our booking experience was very smooth. "
" We were charged a late fee because our flight was delayed, even though we had provided flight information upon booking and it was obviously beyond our control. We were also given a car with a broken radio antenna. Other than that our booking experience went smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" I've used Auto Europe a number of times, always an efficient and good service. Very helpful in informing the local rental company when our flight was delayed. "
" Quite challenging staff with regards to their attitude. Firstly towards existing damage on the car on collection (responsibility of hirer to identify all the little scratches and blemishes), and on return (tried to apportion blame for scratches / damage that had clearly already been touched up. Be aware and careful if you use this company, I found their attitude quite aggressive. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" good deal so happy "
" Staff at pick up brusque, recording condition of vehicle a bit blase Though I gues thts Greece "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" A very bad experience. And when i came back to the counter at supposed delivery day, as they told me i should do when i called your costumers service and told about the canselasion they laughed at me, said no that the car was canseled the day after i was there, on the 28/6, not on 26/6 that they said when i arrived at 27/6 as planned and as was my reservation day. I want my money back. I feel they fooled me "
" When i came to the counter at pickup time, 27/6 24.00, they said my reservation was cancelled the day before. I got no var, and i already paid for the car. And i got no refund. And i had to hire another var at another company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The staff, were excellent and welcoming. The car was very clean and tidy. Once again, thank you very much. "
" Thank you for the lady, we met at the Airport; very courteous and welcoming, with a big smile on her face. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Would recommend for price and efficiency but the car was a bit shabby with a slippy high clutch and rear passenger door didn't open from the inside "
" Didn't have to wait long for the airport pick up. Quick journey to the office to collect the vehicle. Efficient office staff. Needed a child seat in the meantime and they got one for us for a small fee. Quick drop off and security fee refund. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" I can recommend this again and again. I have used this site before as well. So please try this and then you know "
" Very good.easy to pick up and nothing has been asked ect.well explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seamless service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You did nothing about the apparent 100% overcharging for the extra driver. The money doesn't matter it's the principle. "
" The car was fine, as was pick up. The staff were helpful when I added a driver and left the car at Abbeycar for the other driver to collect, and gave me a lift to the bus stop. But, the other driver was charged 10 euros per day rather than 5 euros as specified in the contract. I contacted Auto Europe but you failed to do anything to resolve the issue. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Easy to use and cheap prices but using abbey car in Crete have hidden charges. "
" My flight was 40 minutes late so 40 minutes late picking up the Nissan Micra they charged us 35 euros extra because they waited for us. The car was a few year's old with dirty windscreen and was ok . "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Can I have a refund of the difference in cost from the car I booked and the car that Abby car insisted that I have. "
" They insisted that I have a micra car which I had not booked. I arranged for a Peugeot 208 (which was in the next category up from a Micra). Evan though they confirmed that they had Peugeot's available, they would not let me take one. Can I have a refund of the difference in cost? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" all round very good "
" very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" A short walk from the airport terminal to the office. Efficient staff at pick up and drop off. Nice tidy small fiat panda, ideal for some of the narrow mountain roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with the price and the information on advance which allowed me to be confident that I didn't need the extra insurance. Not happy with the agent or the actual provider. "
" Very pushy staff. Looking to sell more insurance when we already had insurance with auto Europe. When we refused, she offered a discounted insurance. When we still refused, she became very curt and abrupt. Taking us to the car and then walking away. The car was a fiat panda with a very small boot meaning we had to put our second case on the back seat. The car is not a like for like of the Peugeot 308 "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Very professional service "
" Very clear and transparent information given to allow me to make an informed choice about levels of additional cover (not required) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good and efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Have used auto europe several times and they've always provided a great price and customer support "
" walk from airport terminal in close to 400m and not the 150m stated by abbycar. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe have so far failed to refund the 700 euro excess taken from my credit card; they are asking for documentation I do not have as I had left Corfu before the company applied the charge. "
" Awful. Total scam. They are not on site. 500m away across busy road with no crossing point. No good with luggage and/or children. They did not offer full-full fuel. They do not record pre-existing damage properly - and there was a LOT of pre-existing damage. Car in poor condition overall, with poor brakes - we decided to not use the car all week because of this, only travelling to and from airport (with no incident). On return the inspector went straight to front underside of car and asked to see our photos of the area. The pre-rental report had the area marked with damage, but he said he had marked it down in a slightly different position and said it was new. They did not provide any photos of the car at the time of pick-up to prove their claim, but insisted we had to do this or we were at fault. They said it was "not their job" to take photos. They threatened to take the full deposit unless we signed and agreed to pay 596 euro. They tried to rush us to sign, then tore up the paperwork - including our copy of the agreement and report - in front of us. We were told they would look at it again later and contact us by phone, but instead they charged the full 700 euro to our card after our flight had taken off. They even opted to convert currency to Sterling without our consent (we were not in the country), and this increases the cost to us. This has ruined our holiday. We feel completely ripped off. I regret setting foot in Corfu. I would be very reluctant to hire a car in Europe again. It amazes me the EU tolerate this practice. The hire company should have to provide evidence by pre-rental photos too, in order to make a fair contract, rather than just vague hand-drawn marks on a pro-forma generic saloon car diagram which has no accuracy or relevance to the actual car rented. I would never use Abbycar anywhere in the world. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Again they were superb once I found them because of the flight delay and the fact I couldn't find them it cost me thirty five euros because I was five minutes after ten and into out of hours still u live and learn "
" The only downside was there was no signage as to where they were and it was quiet a long walk in the dark to find them they weren't in the airport and didn't make it clear that they were outside the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience at pickup and drop-off. Could not ask for more. Highly recommended. "
" Very helpful and pleasant staff, who explained everything. Quick and easy pick-up, quick and easy drop off. Great value Toyota Yaris. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not the best "
" Car had no aux power for sat nav as broken and a broken lamp. On pick up was said full drove 3 miles and a whole block of petrol dissapearedcso felt like was scammed "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" As above "
" Great little car, and it all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased "
" Easy to use with min fuss "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I've never had a problem with Auto Europe and would recommend this website, however i am extremely disappointed with AbbyCar and hope that you can assist by refunding the cost of the vehicle rental which I was unable to collect. "
" Unfortunately I wasn't able to collect this vehicle. When I arrived at the check in desk to collect the vehicle Abbycar was unable to process my deposit payment. The staff member kept telling me I had inserted an incorrect PIN, I tried 3 times knowing each time I had inserted the correct PIN. He said I needed to call my bank. This was not the case, I later arrived at the hotel and paid for my room with the same card, in fact I continued to use the same card, and the same PIN, throughout my holiday without any problems. The reason my card wasn't accepted was a problem with AbbyCar which resulted in me not being able to rent the vehicle. I had to pay an excessive price for a taxi to my hotel. Could you please arrange for a full refund to be made for this booking. I have used Auto Europe a number of times without any problems as you will see from my account, I have always found check in at other locations to be quick and efficient and have never had this problem before. I appreciate you help with this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto rental were very good but for the distance to the rental office which I think is probably due to info from ABBYCAR. "
" The major problem with Abbycar is that it was a 450m walk from the terminal to the office. They described it as 150m. I would not book them again as it is too far to walk with all baggage. Other rental firms have brought the car to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were the only people in the office so we were served immediately. I'm not so keen on the newly introduced money making scheme of paying 300 euros so that Abbeycar will come out if your car breaks down. I would expect this to be a given but it seems here you have to pay 40 euros fore the pleasure of support within 72 hours!! Not a great service and luckily we didn't need this. "
" It was a good and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick, efficient and accommodating. "
" Very professional, quick service and the transfer from airport easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" May use auto Europe again but never abbey card "
" Arrived shortly before 10pm and completed paperwork and car inspection to then be told €35 out of hours fee as after 10pm. When I objected was told could not continue with car hire. No choice but to pay. Complained to Abbey cars but was told I had signed at 10.15pm and only takes 10minutes to complete paperwork and inspection. Never in all time hiring cars has it taken only 10minutes. They refused refund of charge. Never use again. Say it is 150m from airport terminal when it's actually 400 to 500m. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Having hired many cars for holiday trips this was the best service provided by the staff and the process of collecting and returning was very smooth and easy. Would recommend taking a video of the vehicle when collecting (which the staff encouraged) as a mark was found on return which was not documented on the paperwork when collecting, but as we had the video proof there were no issues. Overall great experience "
" Staff were super friendly and helpful explaining everything when both collecting and returning the vehicle. Car that was provided was quite old and slightly difficult to drive but for the price paid it did exactly what we needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Perfect "
" Shuttle service was excellent as was the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A straightforward website to use. "
" A very straightforward rental experience - a 3 minute walk from airport exit. Easy pick up and drop off with minimal waiting and paperwork. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Paid for a car bigger than the one I got "
" Was very good, but didn't get the car I should have! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Booking process and prices were good. "
" This was a very cheap rental deal, however the car was a bit knackered, soggy suspension, knocking steaming, a driver seat that dangerously slid back on its own going up steep hills. All that said, it did what we wanted without any real problems, I guess you get what you pay for. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Easy and quick, easygoing pleasent staff. "
" Quick and efficient, pleasent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" ok "
" car in poor condition,took out extra insurance,but hire co still tried to get more from me "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Not told or shown were air conditioning was spent a week getting hot with a crap gearbox staff said it was ok till she parked it up and crunched gearbox and then said it was ok first and last we use you "
" Car was rubbish as were staff "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
" we did not know we had to provide a credit card and had to take out the very expensive insurance as a result. This could have been made clearer "
" Staff were excellent but we felt hard done to as we did not have a credit card and had to take out the very expensive insurance "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" See above "
" Condition of the car was poor, not very clean inside or out, a yellow light was on the dashboard which I was told to ignore by staff during pick up, we returned the car after we washed and cleaned interior in a better condition then we received it. The radio did not work at all as the ariel was broken before we got the car. The time, date, and other minor information functions not working in the car. Overall poor condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Due to our flight we turned up 2 hours late, 10pm. The effect of this is the hire period was actually 2 hours shorter. We were charged 35 Euro's extra. Absolute scandal. No wonder they have 1.8 Stars on Trust Pilot. Conmen "
" Due to our flight we turned up 2 hours late, 10pm. The effect of this is the hire period was actually 2 hours shorter. We were charged 35 Euro's extra. Absolute scandal. No wonder they have 1.8 Stars on Trust Pilot. Conmen "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hidden costs and staff which don't care about customer saying they just do they hours and this is not they business so they don't care. Car also has a problem with clutch (permanently problem with changing gears). "
" Hidden costs and staff which don't care about customer saying they just do they hours and this is not they business so they don't care. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" No trouble whatsoever "
" Nice service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Full Insurance policy needs some clarification . "
" Although everything was quite efficient we took your full insurance policy and was disappointed with the staff wanting to charge us again for there insurance saying if vehicle broke down we would have to pay for recovery charges ourselves which we thought was not right . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Quick, easy and affordable. Highly recommended "
" After a stressful journey to Corfu, the staff at abbycar were helpful, patient and efficient. Dropping the vehicle off was easy. I'd definitely recommend abbycar to anyone visiting Corfu "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" EXCELLENT! "
" EXCELLENT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" According to the current guidance on Gov.UK a UK drivers licence is all that is required to drive in Greece. An IDP is not required. Nowhere in your voucher notes did it say a paper licence was any different to a photo card licence. Nearly all the hire companies in Crete will only accept photo card licences. There was one company that would hire a car to me using just my paper licence but at four times the cost of the car I had booked through you. "
" AbbyCar refused to hire the car to me because I only have a UK paper driving licence and no International Drivers Permit. Had I had a UK photo card licence there would not have been a problem. Nowhere in the information I received was there reference to problems with paper licences. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service at a very good price. Thanks "
" Easy to find and very reasonably priced. Didn't have to wait at all at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy transaction. Very helpful "
" Excellent service, flexible and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe USED to be a great company to deal with. I don't know if they have been taken over or management has changed, but this was a DREADFUL experience. I used to recommend them on a regular basis. Now I will recommend avoiding them to anyone and everyone "
" I was delayed in collecting the car. Instead of waiting they just left and no-one was available, either in person or on the phone. No apology. No refund. No service. AVOID at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The car was booked through Auto Europe. The online information was clear and the pricing competitively set. Once booked, the confirmation and voucher was sent promptly with a couple of follow up reminder emails nearer to the booking. I recommend Auto Europe. "
" No real concerns at all. Improved directions to the AbbyCar office would have been useful as it was quite difficult to find. The car, a Kia Seltos, was slightly smaller than the VW T Cross we expected to hire but in good condition. We were told not to drive off-road and the hand-over was efficient and quick. The car proved to be perfectly fine and was easy to drive. We returned the car having had no issues at all. The return was easy. The AbbyCar member of staff checked the car for damage, including the fuel level and then told us that everything was ok, signed the form and said that we'd receive any deposit owed within days. All in all, our experience was positive. We stuck to the legalised roads, drove carefully and enjoyed our driving within Crete. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Excellent, thank you. "
" Excellent, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No issues at all - excellent! "
" Great check in, very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" . "
" Abbycar staff were short tempered and unhelpful. We gave a deposit for 2 card of almost £1600 that has not been returned. Will not use again! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Very clean newish car "
" Bit of a queue whilst picking up the car took 30 to 40 mins . Apart from that pick up and drop off very smooth. No other issues "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No issues "
" Everything was pretty good except the scare tactics about breakdown recovery that pushed me into paying for breakdown cover. The way the counter staff laid it out, I would have had a stressful week if I didn't take it out. Given I had never used Abby Cars and never been to northern Greece, I didn't know what to expect, and the reliability of the car, and so purchased the extra, which was more than my entire rental. I suspect this is how they are able to offer such competitive prices in the first place. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I have used Auto Europe previously and it has all gone well, but I am very disappointed to have paid €70 extra for a larger vehicle, only because the intermediate vehicles would never hold 4 large suitcases, so I feel that description was inaccurate really. Perhaps you might consider rectifying the description or be more specific about the suitcase size ! "
" We specifically booked the car as it showed it could take 4 suitcases, 4 passengers. When we were offered a car in the intermediate range as booked, it was clear we were never going to get 4 people and luggage for 4 for a weeks holiday. We ended up having to pay for an upgrade to a larger vehicle just to accommodate the luggage. I would just prefer this to be much clearer, as the only suitcases the intermediate car would carry is small overnight/weekend cases. This is not appropriate for a weeks hire at, what is a holiday destination, therefore unlikely to have people with small suitcases. Other than wasting time on collection try to solve the issue, paying for additional hire the vehicle was ok and served us well. The book through yourselves, save the description of size/capacity was very straight forward. I would urge people to check the actual size and this lesson has been one learnt. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I have always been happy with Auto Europe apart from my last experience "
" I was very shocked to find out that I had to pay an extra 10 euros per day for being aged over 70 which I feel I should have been made aware of when booking and not hidden in the small print. I also note that most companies only apply this fee to over 75 year olds "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very unhelpful, I forgot my license ( totally my fault ), but was travelling with a friend whe had theirs. I asked for the booking transferring into their name but Abbey refused. They were however, happy to rent me a car without my licence if I paid 200 euros in cash. I called Auto Europe for assistance, but the lady I spoke to said she was unable to help. I asked her to book us a vehicle in my friend's name but she wouldn't do that either. So I lost my money on my original booking and was left no option than to pay another €200 for a car. Very poor all in all. "
" Very unhelpful, I forgot my license ( totally my fault ), but was travelling with a friend whe had theirs. I asked for the booking transferring into their name but Abbey refused. They were however, happy to rent me a car without my licence if I paid 200 euros in cash. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great value for money, the car done what we needed it to do but did struggle on a couple of steep hills. "
" The shuttle bus was efficient and friendly and the staff at Abbycar were friendly. The windscreen of the car could be cleaner / clearer as it was smeary on the inside. Also the screenwash bottle was empty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great "
" Very friendly no hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Unless there is a significant refund of the €600 deposit taken, I am not going to recommend Auto Europe or Abbeycar for further rental. "
" I raised a complaint as Abbeycar charged an excessive amount of €560+VAT + other charges to repair a chip on the windscreen. This seems to be just a convenient way to bag the deposit. There was also an asymmetry between the inspection at check-out and check-in. In particular, we were not prompted to look at windscreen chips at check-out. The The check-out inspection was only done from the outside and we were only prompted to look for scratches larger than 5 cm on the finish and dents/bulges. In contrast, the inspector went into the car at the check-out from where the chip was more easily to detect. My partner and me are not aware that we got a hit by a stone creating the chip and there is the possibility that it was there before. However, admittedly we cannot exclude that it happened during the rental and as it is not documented, need to take responsibility. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great price, great service from staff but car wasn't in great condition. "
" When we collected the car the girl on the desk was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" First class service, car was clean and ready to go "
" Polite and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really good value and would book again "
" Car was what was needed for 2 people n Crete "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above comments about Abbycar "
" Even before I collected the car I had some concerns about the attention this company pays to details. It seems they have failed to update their terms and conditions now that the UK is no longer in the EU. The terms say they require an Informational Driving Permit for licences issued outside the EU. However, in reality, they don't. This meant that we went to the trouble of getting passport photos and documents to obtain an IDP which was never required. This situation was especially frustrating because before traveling I emailed autoeurope to double check if an IDP was actually required. In reply Pedro Ferreira said it was a requirement and that if we didn't have one we should cancel our booking or change the driver. I just wonder how many customers from the UK just cancel because of this simple oversight by Abbycar. All they need to do is update their terms to reflect current legislation - UK drivers do not need an IDP to drive in Greece or anywhere else in the EU. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" See section 3 "
" Abby Car didn't have a car for us at pick up - the computer system had overbooked. They arranged another car from another car hire company at no asdditional cost to me. Overall delay of 2 hours to pick up car. Abbey Car was professional and helpful, but unsure why alternative car couldn't have been organised before my arrival. Auto Europe contact was good but would have been better if Auto Europe representative spoke directly to alternative hire car company to save customer having to revisit all details of contract. Company tried to sell increased insurance to value of additional £300.00. Auto Europe helpful when I contacted them at the car hire office, but this shouldn't have been necessary. This could have been a smoother process. The alternative car hire company was excellent and gave me a upgrade on care for no additional cost and all went smoothly from then on. Scores of 1 reflect that we didn't pick up a car from Abbey Car in end - should have a N/A . "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Poor taste in mouth after using shabby cat ! "
" Should be called Shabby car ! Long wait at pick up Long walk to pick up Poor downgraded car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Happy with experience of renting a car. "
" All went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" I have not been informed about late pick up fee until I booked and paid. I think Abbycar breached the rental contract as it is their responsibility to ensure a car they are renting have current service stamp as they call it in Greece. I believe I deserve some sort of compensation for having to drive a car without legally required MOT. "
" I was given a car without MOT and got stopped by Police. Luckily the Police was very cooperative and sorted out the sitiuation with Abbycar. I was also charged late pick up fee as I booked my car at 22:00 and late charge starts at 22:01!!!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The deposit was taken and they were friendly. On return of car there was no proof that the deposit being refunded so I will be checking my card , there was nothing g to sign to say the car was returned in good order even after asking for something "
" We upgraded on booking to a Ford fiesta, and we're given a old Nisan micra which struggled up hills, which apparently was an upgrade (automatic) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Very helpful staff "
" Very helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Very friendly bus shuttle driver and front desk.. "
" Very easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was ok. Car was not in the best condition. "
" The hard sell about additional insurance was unnecessary after the representative being told that additional insurance was already in place. Car was scratched to hell, clutch almost worn out but otherwise worked to plan. Unnecessary warning about returning car full of sand. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" From airport had to wait 10 mins for shuttle to arrive , there office was approx 5- 10 mins away , there was people already being served so took about 45 mins to get car sorted . Returned car no problems all okay "
" From airport had to wait 10 mins for shuttle to arrive , there office was approx 5- 10 mins away , there was people already being served so took about 45 mins to get car sorted . Returned car no problems all okay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Perfect "
" Everything went smoothly no stress for me which is what I want. This was the second time with Abbycar...very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" I waited for 30 minutes for the airport pickup and 90 minutes in the office to be served. Once served, I received the car keys only for the staff member to say that I wasn't allowed to take the car due to the size of my bike bag (large soft suitcase). I explained that it would fit in the backseat or in the boot with the backseat down. However, she refused and gave me the option of an upgrade for 175 euros. In an impossible position and in need of a car, I paid the extra. I later submitted a complaint through Auto Europe and hope to receive a refund for the difference. The upgrades car hadn't been cleaned and the media in the car didn't exist / work . The experience of returning the car was good. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Very good as used Auto Europe a lot in the past. However on this occasion two issues: 1) The indicated pickup place on the Auto Europe voucher at Rhodes Airport of Exit 9 is wrong, it is Exit 5. Exit 9 is departures, and that doesn't matter because you are dropped at the airport by the shuttle bus anyway. Exit 5 is important because it is a walk away and you wait where no one can tell you anything about picking up a rental car there. 30 minutes wasted! 2) Whilst the insurance purchased through Auto Europe was extra cover, Abbey did not recognise accept it was fully insured unless I paid more, which I did not because supposed to be included with the offer! "
" Whilst off the airport that requires a wait for the shuttle bus and a 10 minute drive I think it is better than queueing at the airport and being charged more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Driver over 70 surcharge not indicated until paid . Not good . "
" Due to flight delay ... advised U.K. who did not tell Abby ... there was confusion when collecting . Eventually agreed to rent a car . Took us to the terminal which was good . "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Only catch was 1st bar of fuel guage dropped after less than a mile, yet when I toppe dit up, that same bar lasted 3 hours driving, so prev hirer pulled a fast one, or someone is syphoning off the tanks. "
" Only catch was 1st bar of fuel guage dropped after less than a mile, yet when I toppe dit up, that same bar lasted 3 hours driving, so prev hirer pulled a fast one, or someone is syphoning off the tanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent 10 out of 10 "
" Experience was superb great price and extremely helpful from pick up to drop off would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very smooth and easy process from booking to drop off "
" Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. Very poor experience. "
" I already have in a previous complaint some days ago. Im awaiting a response. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" no problems, returned as found, deposit back on my card in minutes, "
" was a little worried, comments like we are no bothered about scratches on the vehicle do concern, as other agents have tried in the past to screw me over, it dosen't matter on collection, however it does on return, this time, all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" We are going back to Zante next year and would definitely use the company again, the prices are very reasonable "
" Very good service online and with the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The following day, I called Auto europe and explained the very poor situation with Abby cars. Auto europe arranged another car with Greenmotion, who were very proffessional. Then I was charged a further 114 euro for this second booking, and was told I would be charged 50 by Abby cars or Auto europe for a " no show". This "no show" is a no show from Abby cars. You will not make any charge what so ever to my card in relation to Abby cars. "
" There was no car for collection at airport. The instruction to exit arrivals, and turn left looking for Abby Cars. We waited 40 minutes, and still no Abby Cars. We took. 40 euro taxi to our hotel, which I will claim back from you. Abby Car offices are 850 meters from the airport, so not " on airport" as described in voucher. There offices were closed, no one in the office, most lights switched off. I would never suggest anyone uses Abby car rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Woman was very rude to us, she refused to give us our car and kicked us out when we said this was not fair. Awful place would never use again or reccomend. "
" Woman was very rude to us, she refused to give us our car and kicked us out when we said this was not fair. Awful place would never use again or reccomend. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very poor and unacceptable "
" Very unhappy. There suppled a shuttle bus which was OK. When we arrived we were told we needed a credit card which we don't have. Yes it was on the paper work but we have never had to use one before as my visa debit card has always been accepted.They in the end said we could still have the car if we paid another €350. My card was then accepted to pay this extra money. We had already paid the price of hire when it was booked. We didn't understand why this was but we paid it as we needed the car. They then said they would give us the next size car up. The car had an awful lot of scratches and black marks on it, so my wife had to take a video of the whole of the car. As we got half way to our hotel the service light came on. So we rang them to report it. First of all they didn't understand why it was a problem for us. I had to insist on returning the car the following morning to be checked. We had to take it to there garage to be sorted. With all the cars we have hired in Rhodes we have never had anything like this. We will never use abbycars again as we ended up paying a lot more for it and would of got a better deal elsewhere. We were not the only holiday makers that this happen to. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Staff were very friendly and helpful "
" Staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Extremely bad experience "
" Arrived to airport delayed flight, place was closed and we where left stranded at night with a small child. Couldn't get hold of anyone on emergency number and the number given for the car hire was wrong. Eventually spoke to customer service next day., extremely unhelpful and told us we would be classed as a NO SHOW and the car hire cancelled. Absolutely appalling service and we are still waiting for a full refund over 2 weeks later. We had to borrow money to hire a car as my wife is in poor health so was essential we had a car. Ruined the start of our holiday and will never use your company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Not great experience with Abby Cars "
" When picking up the car, they added on a condition on where the car can be used off road. The full conditions were not explained and we received a charge. We have contested this because we did not take the vehicle off road and followed the Sat nav, which was a formal road but they ignored our email and still charged my card. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Bring given the wrong location for the pick up to take us to the car rental location was a very stressful start to the holiday. "
" We were told to go to the wrong exit gate at the airport to find our free bus to the car rental location. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything else about the experience was pretty good "
" I think the customer service, including the shuttle to the airport, was fantastic. My only issue was the car: I appreciate that you don't necessarily get the car offered. But we went from a VW T-Roc to a Fiat Tipo and it didn't feel like-for-like in any world. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy online experience "
" Tired at pick up and they tried to sell us extra insurance even when we said we had insurance "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would highly recommend this company. I certainly will be using them again. "
" Picked up car which I think was upgraded. The staff were very courteous and quickly had me on my travels. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service, excellent product, we were very satisfied and would not hesitate to recommend Abby Cars to others. "
" Very smooth process from the airport to getting us on the road. Helpful and friendly staff. The trusty Fiat Panda got us through yet another holiday in fine fashion and without complaint. Simple final transaction upon return of the car before we were taken back to the airport in good time for our flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great ! "
" Very friendly and not fussy staff, hassle-free pick up and drop off, good car. Highly recommended ! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Pick up took too long. "
" Tried to charge me for extra driver when it was on original booking then on second voucher doc sent to me it had disappeared. But when I checked original doc it was there. Felt very sneaky and like I was being ripped off. Other people would have just paid up - luckily I remembered and checked back on the original documents. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" The company Albany made us pay and an additional €300 as we did not have a credit card to make the €1500 deposit. A debit card was not accepted which is bizarre. When we dropped the card off they only returned €200. The €100 they took, is robbery. The car we had was smaller than the Peugeot 208 we thought we was getting and was worn and the central locking didn't work The lady at the desk was also rude, the whole experience was a bad start to the holiday. "
" The company Albany made us pay and an additional €300 as we did not have a credit card to make the €1500 deposit. A debit card was not accepted which is bizarre. When we dropped the card off they only returned €200. The €100 they took, is robbery. The car we had was smaller than the Peugeot 208 we thought we was getting and was worn and the central locking didn't work The lady at the desk was also rude, the whole experience was a bad start to the holiday. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 3
" Absolutely no problems which is quite unusual when renting a car. Very Happy "
" Very easy and efficient service Staff very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The car could have been better but overwall was a good experience and would go back "
" Good and straight forward experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great rates. "
" So easy to book. Good rate. Simple process at collection & drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" staff very polite "
" staff very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very bad experience with Abbycar and autoeurope "
" Very bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" SHOCKING "
" Shocking experience all round. Was told pick up and drop off was the airport but in fact it was 5-10 minutes away from the airport in a taxi. The staff (bar one lady and one man) RUDE and very unapproachable. Actually one of the worst car hire experiences I've had whilst on holiday and for this reason I will not be using Auto Europe again to help find me one!! Disgraceful "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Have had better experiences with hiring a car this was undoubtedly the worst car we have ever been given "
" The car was not as specified the boot was tiny , we booked one for 3 cases and 5 people the battered Suzuki we were provided with was disgustingly stained inside , there was a chip in the windscreen. My case was damaged after having to be wedged in. We asked for another car but they only had smaller vehicles available. The gear box missed gears, the engine was pathetically under powered and keyless entry did not work. It barely made it up the steep roads. This car is fir only for the scrap heap and in our opinion was dangerous to drive.the steering also tracked right. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Everything went like clock-work from picking up car to dropping off location, as well as mini bus transfer to and from airport, all staff were very friendly. "
" Everything ran smoothly, from airport pick-up point to short journey to car hire shop, we were on our journey in no time at all, would certainly use their services again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good all round "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brokers with good quotes most of the times "
" Car was in poor condition mechanically. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" Really quick and reliable company "
" The staff is very friendly and helpful. They gave me an extension as I requested it immediately and they made it really easy for me. Excellent service!! Highly recommended!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The worst experience with no support from auto Europe despite many attempts. We finally cancelled but were charged a £100 cancellation fee. Will never use this agency again. "
" Shared to customer service. After booking and paying for a car from airport our flight was delayed but we couldn't inform the office until we landed - when they'd closed and marked us as a no show. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All good. "
" Car was dated and needed servicing. Gear stick was falling apart and clutch very stiff! But basically it drove fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Staff helpful "
" The car we ordered wasn't available when we arrived. We were given an alternative. Told it was an upgrade. Wasn't. A babu seat was in car. Had to be removed on our entry to car. It was left there. A few issues with car. Clutch issues. Not a great standard. But did get us from A to B. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Astoundingly different aggregators sent me to Abbycar via AE on the same day for the same car with vastly differnt pricing...it pays to shop around. "
" Nearly every panel of the car had a scuff or dent, the staff were efficient and marked all on the checkout sheet....but I expected the car to look smarter than it did. Also the car tyres were inflated to 32 psi.....should have been 38 with 4 adult passengers and bags...I had to correct this myself and the lower pressure made a massive difference in fuel consumption and power on steep mountainous roads. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Very disappointing always want to recommend car hire firms and to also use them in future but alas not this time "
" The plane arrived late at corfu airport couldn't find tge car hire place nobody to help abd then we're charged for late arrival. Car was tired and not what we exoected "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" Overall very good service "
" We had a good experience with Abbycar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Service was fine but the car let it down again I paid a little bit more for a better car but got the worst and it didn't have a built in GPS the lady behind the counter trying to offer me a old clapped out Tom Tom hand held thing that didn't even work. "
" Didn't have the car I paid extra for. Didn't have a GPS I desperately required. The car was dirty inside. A warning light came on all the time which left me feeling nervous about breaking down in a foreign country with a 6 year old with us. There's was loads of choice of cars on the website but when I arrived all they had was Nissan micras which left me feeling if I had have paid a lot more money I would have still had a Nissan micra. I wasn't happy. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" The transaction with Auto Europe was fine in that I was able to easily book online and sent all the correct info, I felt Abbycar ruined the whole experience and it would take a good deal to consider using Auto Europe again in the future, I would not recommend at this point. "
" I opted to go for an SUV due to travelling with my wife and the two children with 4 suitcases and hand luggage. The VW T-CROSS I selected would have been perfect. Instead the two people in Abbycar office were arguing loudly discussing my order and pointing at the screen then making phone calls like they were not happy about something (I don't understand Greek). Then I was given a small Kia XCreed, I said I ordered VW SUV and he said sharply or similar. I was not going to argue as it was very late (10pm at this time) and I needed to get the kids who were very tired to our hotel 1 hour away. I had suitcases on the backseats making it cramped very cramped, its not an SUV so how is that similar? To me this was a downgrade. I understand that I got a very good price for an SUV online but thats what I ordered and I feel they were discussing this cost and decided to give me a smaller car. I also didn't like how he said I was not covered for breakdowns and I had to pay 40EUR to protect me as if the car broke down I could have to pay 300-500EUR for a recovery etc. I paid for an extra cover online and this was not mentioned at the time. He then kept stating about not driving off road and made me sign a form to say I would not drive off road as there would be a penalty charge, this made me feel uneasy all holiday when pulling into a carpark which may not be concreted or tarmaced, wondering if the car is trackered and they would fine me. The transaction could have been much smoother. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All in all the experience was pretty good. Certainly a wide choice of vehicles and a wide choice of companies available. Customers should be made fully aware of the potential of an exorbitant penalty fee if they return the car 'uncleaned'. "
" Abbycar rep was quite welcoming and helpful on collection. Abbycar rep on handover was not quite so welcoming or helpful. Initially claimed that the car had not been cleaned prior to return. I pointed out that I had personally hosed it off, cleaned the windows and removed and swept the carpets the evening prior to return. He did in the end concede this must have been the case and signed the car back in in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Whole experience was great! "
" Our experience overall with AbbyCar was excellent. Our checking-in, after arriving in Rhodes was great. We were picked up by our taxi after c.15 minutes wait (which is fine). We were attended to by a professional clerk who quickly took us through the paperwork we needed to complete. In fact the only delay, at that stage, was caused by ourselves as we hadn't remembered we needed a Credit Card in the name of the Driver/person booking the vehicle (Oops!). The car was clean and tidy with a full tank of petrol. The clerk walked us around the vehicle pointing out and marking on our contract existing damage (which was minimal, and the usual scratches you'd expect with a hire car). We had no need to contact AbbyCar throughout the duration of our stay. At the time of checking the car back (at the end of our stay), again the process was slick and pain-free. The gentleman checked that we hadn't caused any new damage and asked us to ensure we took a photo of the document confirming that to be the case, which he'd signed. We were then swiftly taxied to the nearby Airport (c.10 minutes max away). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" please see my comments above. im happy for you to speak to me if you'd like to improve the customer experience as it's so close to been good - so i'd like to help you. "
" The pick up wasn't clear where to meet. The booking said T9 - which i went to and had to phone to find out where to meet. The transport to Abbeycars was fine. It felt like At reception their primary goal was to sell additional insurance - which i'd already purchased via autoeurope. so they made everything hard work after that. one credit card didn't work, so i offer to pay via debit card or amex which they refused to take both for a 700 Euro hold. the entire thing took nearly an hour to sort out. autoeurope - you need to sort out this insurance issue. i'd already paid you additional for full waiver this so having to do a seperate 3rd party hold on arrival wasn't explained with 700 euro hold put on my card. very poor experience for everyone. just glad there were no claims needs, as i can only imagine the pain. then on last day the car got a puncture on way to airport, there was no spare wheel! so we were on a remote road, little phone reception and no spare. thankfully with help from locals we got hold of abbey car and we were only a short distance from the airport so it worked out ok. I would expect more - these two points above i hope you address, one is in your gift the other - spare tyre would seem an essential thing to have in any car. Unless you sort out the waiver i won't be using autoeurope again if that is how it works if pay you and have to then have large holds on my card locally. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" As above misleaded in thinking it was at the airport but it's not "
" It stated at airport, but was a 15minute walk to the office. Then when in the office told it was not them and to try another office next door. Poor collection instructions and misleading information "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" As above "
" Firstly when booking online it was advertised that it was pick up at airport but after paying I got info saying that it was a shuttle bus to collect. I would not have booked if that was the case. I had info stating that I had to meet a rep at exit 5. However nobody was there and after some time I eventually found the rep at exit 9! The staff at the counter were friendly until I said I had my own insurance and then they pretty much didnt talk to me. I purchased a Peugeot 206 or similar and I was given a fiat panda that we could only just fit in with all our luggage. The car was in a pretty bad condition with dents and bumps all over and a warning sign on the dash. The staff said this was normal! Not impressed at all until we returned which we were met with friendly staff. Still awaiting or deposit return. Will not be recommending abbey cars to anyone. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" For an old car the price for the rental was quite high - but that seems to be a problem with all companies at the moment "
" The car was quite old, and it was necessary to look over it carefully and take photos. It drove well, however. Was worried about Abbycar after seeing many negative reviews - but all was ok. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" If the terms and conditions are read beforehand, very smooth process "
" Straightforward, had all the paper ready, had 600 Euros on credit card. The deposit was returned in less than 24 hrs . I returned the car in the same condition as I picked it up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy booking process, clear documentation, good value. "
" Very friendly staff. Very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A good service overall but collecting the car was extremely confusing. I did not receive any information about how to collect the car at the airport so I assumed there would either be a representative to meet me or to find a kiosk, but nothing. Instead I had to call the office to find out that the mini bus was waiting for us and about to leave with other passengers. It was quite late by this time, so I was getting annoyed and tired. It would have been good if I had received some collecting-the-car "
" A good service overall but collecting the car was extremely confusing. I did not receive any information about how to collect the car at the airport so I assumed there would either be a representative to meet me or to find a kiosk, but nothing. Instead I had to call the office to find out that the mini bus was waiting for us and about to leave with other passengers. It was quite late by this time, so I was getting annoyed and tired. It would have been good if I had received some collecting-the-car instructions before arriving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was paying two times money for this rented car. "
" I'm very disappointed because I payed two times "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Please see earlier comments. "
" Staff were great - although the office was a lot further from the airport than the stated 150m - not much fun lugging a suitcase in 37C heat and having to cross main roads etc... Car itself was only OK - brakes a bit "soft" and car a bit scuffed all round and one side repeat indicator loose/occasionally popping out. Also the central locking was erratic although I think this was just a low battery in the key fob. It did mean that there was no way of locking all the doors and the boot on some occasions, which is a security risk. Just a bit more attential to detail needed I think, but acceptable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" AutoEurope I love....efficient, effective and on the ball. "
" I called a few weeks in advance explaining that we shall be arriving very late....'no problem at all, we know your flight number, someone will be here, do not worry' was the response. But no mention of a surcharge for late pick-up. And despite the fact that I have been booking my cars with AutoEurope for ever...and turned 70 three years ago, I have never been charged a surcharge for being over 70! In all I had to pay an extra Euro70 when collecting the vehicle. And it took over an hour to collect. And the guy dealing with it was surly, and stank of BO. And the car was old without a USB connection. Altogether, the worst AutoEurope (Abby) experience ever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I appreciate that Abbycar stayed open to pick us up from the airport after our flight was massively delayed and we were able to pick our car up even though the office would normally close at 10pm. "
" It was all good. My only negative comment was an amber warning light I noticed when I had just picked up the car and driving the hour plus to our resort at gone midnight. It was too late to go back and I looked it up later and it was a generic warning light which I believe was realted to one of the DLR lights not working so nothing important. I just think it would of been nice for Abbycar to have fixed this fault before I picked the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy booking "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went OK but the car itself wasn't quite what I ordered and, while perfectly OK for pottering around town, was underpowered for driving in to the hills of Crete. "
" Staff were very good. Car itself was clean and in decent condition, but I booked a "Peugeot 308 or similar" and got a Nissan Micro with the puniest engine imaginable. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The only problem was with AutoEurope who told me to wait at Exit Door 5. The doors have been renumbered and Abbycar have informed you of this. So we wasted about an hour of our rental trying to find Abbycar. Eventually we contacted them and were told it was Exit Door 9. AutoEurope need to correct this on their paperwork. "
" No problems, car ready, clean. Abbycar staff very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Great customer service. Waited for our delayed flight "
" Great customer service. Waited for our delayed flight "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was easy and quick. Great prices and fantastic service. "
" Have used Abbeycar at Chania a few times and always received excellent and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had a Toyota aygo (or similar) for a week in Kos. Picked it up from Kos airport (I should have read their e-mail properly for the directions to the office, 2 minutes walk from the arrivals lounge) Actually got a Nisan Micra which was a brilliant little car. Everything worked on it so absolutely no complaints at all. "
" Had a Toyota aygo (or similar) for a week in Kos. Picked it up from Kos airport (I should have read their e-mail properly for the directions to the office, 2 minutes walk from the arrivals lounge) Actually got a Nisan Micra which was a brilliant little car. Everything worked on it so absolutely no complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Apart from above comment , experience was satisfactory. "
" CC was charge for excess and not blocked as per agreement. Cost £40 due to exchange rates & CC charge on refund!!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" As above "
" Pressure from staff to purchase extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Apart from the car, all was good "
" Car a bit old and run down, going up hills proved a bit difficult at time. On the whole though, my experience was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Easy to book with Autoeurope and experience car rental partner in Corfu was good "
" Smooth rental experience with Abbycar. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value basic car. "
" Quick and easy pick up- easy to walk to office rather than wait for bus as we didn't have much luggage. May be tricky with children "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Used auto Europe on many occasions however confidence shaken on this occasion so unfortunately may have to go elsewhere next time "
" Had to pay for breakdown. This is unusual and not mentioned in the voucher. Car condition was awful and sounded mechanically unsound. Auto Europe should not be promoting this company "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" All worked very well and seamless in terms of service. More than lived up to expectations. Thank you "
" Great value, professional & friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" No comments, using AUTO EUROPE every holiday, goo job guys. "
" Not accepting some credit card is not acceptable for airport car rental companies, arguing instead of finding a solution is not acceptable too. Full insurance buying still requires a deposit, looking for minor millimeter scratches on full insurance??? Luckily I am a good driver and did not have scratches, but I assume if I had some they would hold a deposit on full insurance? "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" No problem whatsoever "
" No problem whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope did not care that their we site had incorrectly listed abbycar as "in terminal" during the booking process which we paid a premium for, nor sid they care that the car was not of the same class and that the car was dirty on collection "
" The car we were given was not the same standard as we had booked. The location was not at the airport but outside the airport on a road with no pavement which was very dangerous for us with our small children and luggage. The booking listing lied and said it was in terminal and then changed it on the voucher. The car we were given was very dirty. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Very satisfied with the condition of the vehicle, and value for money. "
" Great value and hassle free full to full policy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy to book and collect car. "
" Very efficient service. Excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good prices "
" I wish I would have the option to choose the car I booked during my reservation "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good service, will return "
" Very good service, will return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 5 star service "
" Polite and professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was OK. "
" The staff were all great to deal with. The car provided was messy inside and had a fair amount of exterior damage on collection but everything was noted on the document so wasn't actually an issue for us. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Great "
" Great staff. Car was not the cleanest but was fine for my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Quick transfer, very friendly staff. "
" High recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only thing I would say is Abbey cars is more like 500m from the airport not the 150m in the directions "
" As below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rented car was clean and in very good condition. Friendly stuff! "
" Rented car was clean and in very good condition. Friendly stuff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good, although we had to pay additional 175 Euros for insurance as this wasn't included, even though we had paid extra with AE for full coverage. "
" Very good, although we had to pay additional 175 Euros for insurance as this wasn't included, even though we had paid extra with AE for full coverage. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall, satisfactory experience from Auto Europe. "
" Car had broken key fob. Additionally, the drivers side door lock was damaged and could not be manually opened. I spend 2 hrs fixing the key fob for the fob to work and open the car. As a result of this, I was afraid of locking the car again so had to leave it unlocked overnight, meaning I had to change the location of where I parked the car to ensure it was left secure. I will also feedback my experience to Which? with whom I am a member of. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Auto europe are great. Very good deals and great cancellation policy. "
" The car was old. The drivers seat had lost all its support on one side. The rear wiper was hanging off and the oil cap was missing off the engine, parcel shelf broken etc.. However, the AC did work and it did get us around Crete without issue. This was expensive for car hire but less than the competitors so I guess you get what you pay for. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" The car was not what I had booked or even close to what I had booked "
" The car was not what I had booked or even close to what I had booked "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" First off, I specified in the search that the vehicle be available at the airport and this came up, turns out its a short shuttle transfer (not a major issue) just slightly annoying. When we get to the rental car place the staff are extremely rude and unhelpful. It was a car for my wife and I. Both on the insurance but the credit card was in my wife's name. Refused to accept the card as it wasn't in the policy holders name (complete scam) and made us pay another £140 plus a deposit of £100 for fully comp insurance through them, despite already paying for full cover from auto Europe. I paid more for a bigger car and yes, the car was bigger than a corsa - but definitely not the size that it was meant to be equivilent too. All around a horrific experience, safe to say I'll never use you again. "
" First off, I specified in the search that the vehicle be available at the airport and this came up, turns out its a short shuttle transfer (not a major issue) just slightly annoying. When we get to the rental car place the staff are extremely rude and unhelpful. It was a car for my wife and I. Both on the insurance but the credit card was in my wife's name. Refused to accept the card as it wasn't in the policy holders name (complete scam) and made us pay another £140 plus a deposit of £100 for fully comp insurance through them, despite already paying for full cover from auto Europe. I paid more for a bigger car and yes, the car was bigger than a corsa - but definitely not the size that it was meant to be equivilent too. All around a horrific experience, safe to say I'll never use you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The staff couldn't get away from me fast enough, only prepared to show the odd scratch on the official paperwork so I had to resort to taking photos of damage myself. "
" Lots of scratches and damaged paintwork. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good service as ever "
" Efficient service. Car was not full of fuel as requested which was disappointing "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Auto Europe was fine "
" The Counter staff demanded we paid £600 deposit, even though we didn't need one, then wouldn't accept any type of credit card, then had to pay a cash deposit, £100 refundable and £80 for an added insurance that we didn't need, as we were fully covered by Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Overall very easy experience and trouble free. "
" Very quick pick up and drop off and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Felt totally ripped off "
" Was not at all pleased picked up driven round jn circles for 20 minutes taken to a garage in the mudfle of no where told i had to leave credit card details which u don't have then made to pay 320euros to get a lower class car than we ordered which then broke down on the next day so as you can my holiday did not get off to a very good start and lost spending money so I will not recommend you or Abbey cars to anyone will evan advise people to avoid you both "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" I had to ring you 3 times wasted 2 hours sorting the car out, the gentleman that served me was polite and understanding, however while you use 2 bit companies that have no customer service skills I would however never recommend you, sorry "
" Awfull I would never recommend them to anyone, the counter staff were laughing and making comments about us cause we challenged them on the insurance as I paid for zero excess they wanted me to pay again or we would be charged up to 4k if we had an accident, the hold on my card was not resolved when I returned the car, I rent several times a year all over the Mediterranean, I've never heard such rubbish or been treated so poorly in 25yrs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" It was a nightmare he was rude arrogant and not at all helpful if going to Crete again don't use ABBEY CAR "
" The car was small even though I hire cars and aware of similar car size this cat was small we asked for medium saloon and got a small car. We had to put one case in the boot one in the back. I was told by the arrogant man that it's to european standard as though I was Unaware of car sizes. Never would I use them again. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" I'm very unsatisfied with both Abbycar and AutoEurope and I want my money back. "
" I had already paid for the car upfront, but Abbycar did not let me rent it because I didn't have a credit card. This is ridiculous as I paid for the car with a debit car upfront, but they would not let me use my debit card to put down a deposit. The woman at the counter was super unhelpful and said there was nothing she could do, even though I offered to pay the deposit with my debit card or even with cash. I lost all the money I had already paid and I didn't get to rent a car. I tried to call AutoEurope when I was at the rental place, but could not get through. This left me stranded without a car and a long and difficult journey to my destination. I could not rent another car because the other car rental companies had no cars left or only a few cars that I could not afford. I'm incredibly unsatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Extremely unhappy and spoilt our holiday. Booked the car nearly six months in advance of our holiday and we're then given a smaller inferior car. "
" I booked a saloon estate for two weeks to accommodate my family of five and our 5 cases at a cost of £1409.45. When we arrived we were given an inferior car (Toyota Corolla) and could only fit 3 cases in the car so had to drive for an hour with five people plus two cases in the car. ( Very dangerous and totally unacceptable.) "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" None "
" Good car and friendly service. Particularly like the part full fuel tank - so much better than trying to bring car back full! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" It takes about 8 mins from Athens airport to Abbycars. "
" On return drop off it took a little time to take us to the airport so we were a little rushed catching the flight. But that's all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Our transfer driver was waiting for us at Zakynthos airport ready to take us to collect our hire car. The overall service that we received was excellent. We hired a low mileage, clean Fiat Panda 5-door car, very nice to drive, economical, reliable, even had water in the screen wash bottle :-) On returning the car after our 14 day holiday, the experience was has good as on our initial arrival at the beginning of our holiday. Thank you to the AbbyCar team, we will use you again on future holidays. "
" Very good overall service received from all at Abbycar, the counter staff were very polite and extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All was good "
" Was all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Abbycar were great, but having to pay an extra 10 euros a day because I am 72 is not great. I have since found that some car rental companies do not charge any surcharges for drivers up to 75. It ought to be much clearer on the autoeurope website regarding age of drivers and possible surcharges. "
" Friendly, professional staff. No problems at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The rates you found seemed competitive, booking system was user friendly. Abbycar were a credit to you. I'm a very satisfied customer with no reason not you use your services again next time. "
" Excellent, friendly service. We were greeted at the airport by a friendly member of staff (just after midnight!), short transfer time to their offices. Paperwork was in order, car was as expected, and nearly new. WELL DONE ABBYCAR. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. Car was clean and category was as described "
" Staff were lovely and professional. I was a little worried as I picked the car up late at night and the staff member said I should take pictures the next morning. When I looked the next morning there was some minor damage to the car which wasn't highlighted on the sheet so I thought there may have been a dispute about whether or not I had caused this . Everything was fine in the end though as the same member of staff looked at the photos I had taken and was happy with this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No one available to leave us back to airport despite my wife being unwell, had to brow her off drive to office and then walk back to airport, totally unacceptable poor service. "
" Abbycar is not located in airport as advertised, no pickup, no signage, had to walk 250 meters out of airport and cross a main road carrying cases. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" X "
" Very friendly very helpful and even provided a lift by car from their office to the departure entrance would recommend and use again myself "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process. "
" Professional and very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worst experience ever "
" Horrendous experience, never again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As mentioned above felt in easy about taking insurance when I had felt I'd paid it in full "
" I was surprised when asked to increase my insurance cover when picking up the car I thought I had paid for fullCDW when I initially took out the agreement which pushed the price up a lot the couple next too me also said they had taken out full insurance would like feedback about this please "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect, as always. "
" Rapid and very helpful counter staff and a nice car. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" The high beam didn't work. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value car from a large selection on Auto Europe. "
" Car new in very good condition at a very competitive price. Prompt pick-up from airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Late to collect and they gave our car to someone else "
" Horrendous "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Not satisfied with the additional unjustified hidden cost "
" I was charged an additional 10 euro per day because I am over 71. There is no justification for this. This surcharge should have been made clear at the time of booking, not just inserted as a local charge on your voucher. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" I booked and paid for the car with my Amex card and, upon arriving, was told I had to provide a credit card for the security deposit. They did not take Amex, and in the absence of having another credit card was told I'd have to take out the full insurance. My "good price" car rental turned out to be not so good after all. "
" I booked and paid for the car with my Amex card and, upon arriving, was told I had to provide a credit card for the security deposit. They did not take Amex, and in the absence of having another credit card was told I'd have to take out the full insurance. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Shabby car and poor service "
" Counter staff tried to sell me insurance products I didn't want Car was old and very tired "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" My only complaint was that the pick up information was very poor. The company shop is 650/700 metres from the terminal building and not the 150 that wash shown on the Auto Europe information. This was not a problem once we found this out but it could have been more accurately described which would have made collection of the vehicle easier. Also Abby at do not pick up at the terminal building g and this could also have been advised. "
" This was a very straightforward transaction with collection and drop off very straightforward. Nice little car which did the job for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price and speedy "
" The windscreen wipers needed replacing, as on the one day when it rained, they didn't clear the windscreen on the driver's side. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good! "
" Very good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am happy with the vehicle I was allocated but the counter assistant at Abbycar needs to be trained in customer service, she came across abrupt and pushy. "
" The lady at the counter was very pushy trying to get me to take out extra insurance, she kept saying it was a brand new car as if I shouldn't have been given it for what I was paying. She wasn't pleasant to deal with at all, and when I returned the car, which was in the dark, she shouted at me that I had parking in the wrong place. Dreadful customer service!!!!! "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" I always use autoeurope "
" All ok , no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please make contact as I am so disappointed "
" Absolutely discusted, I want to raise a formal complaint "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall it was a great car hire. The only thing to mention is that the hire place is to the left of the arrivals terminal as you walk out!! A bit further away than I imagined but as long as you have a trolley that works to carry your luggage it's fine!! "
" There was a little confusion in the beginning as I appeared to have 2 cars booked! However the staff quickly sorted it and upgraded our car to a bigger one for 5 people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Have used auto europe for many years when visiting friends and relatives in corfu this year was the most expensive. have been looking to book for next june but there is not a lot of choice to choose from and the ones that you have are off airport. "
" ordered a fiesta or similar. was given a micra I feel i could of paid a lower grade and would have been given the same vehicle. paper work says at airport 150meters from arrivals, more like 700 meters off airport. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" I have used Autoeuropa many times and I am happy with the choices they provide, bit more detail and investigation required for the less well known brands. "
" Said it was on airport but it was a reasonably long walk to office, car was adequate but "well worn ". All relatively expensive compared to Spain and Portugal. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" good thanks "
" Doblo is an excellent car. We had a great time. Slightly better explanation of where Shuttle bus is located would be appreciated. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Nothing else to add. "
" Confusion regarding full insurance cover through Auto Europe. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Abby car blamed all the problems I had on your company, it felt like a well rehearsed way of absolving themselves of making my experience any better. "
" It was terrible. I don't own a credit card and was only told after booking that it was essential to have a credit card. This resulted in an extra unexpected charge of 150euros at the collection point. I felt robbed. Then it clearly said in my paperwork to drop the car back at the airport which wasn't true and caused me to almost miss my flight. There was no clear indication that the rental car wasn't available at the airport, so I asked and searched after landing only after half an hour to find a guy waiting drinking a coffee in a transfer vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Honestly I said everything above. And I can only be wary of Auto Europe because I'd never ever again would want them to be assigned to me. "
" An Absolute SCAM! Never ever again am I using this company! Absolute thieves but to be honest, the money they scammed us out of is not the part that annoys me the most. It's the insulting of our intelligence and the blatant lies that annoy me the most. When we picked up the car an employee named George checked the damage of the car. We checked the car with him and have this on VIDEO. Knowing how dodgy some car rental companies can be we recorded the whole checking process and even mentioned the damages he did not write down. He said that these damages were not important enough for him to note and are damages we will not be charged for. Again all of this process was recorded and you can clearly hear his voice and see his hands on video. It was 9pm. After we got to our hotel we realized we actually didn't need our car because we we were in the central part of Heraklion so we wouldn't be driving a lot. The car stayed at our hotel for the most part. Mind you the parking of our hotel had laminate flooring. We maybe drove the car 4 times during our whole stay. From the airport to the hotel, from the hotel to the port of Heraklion. All round trips. Nothing ever happened on our little car trips our drive back to the airport included. As soon as we arrived at the airport to drop the car off, George started looking for damage under the car. Something he didn't do when we picked up the car but was the first thing he did when we dropped it off. This is the only spot he thoroughly checked for damage by the way when dropping off the car. This is where and why he wanted to charge us the full deposit amount of €275. We argued that this was not honest because he never checked this spot when we picked up the car but now he's checking it thoroughly as if that's the only place a car could be damaged on a trip. To us this looked like he knew something we did not. But I'm not going to speculate. Although we have him on video checking every part of the car except for under the front bumper he stated that he did check this when we picked it up. This was the first lie. And what annoyed us the most about this, is the blatant lie he was telling us that he did check the car and it wasn't him on video. While like I said before, we can clearly hear his voice on video and see his hands and his watch. We even realized when watching the video that he was dressed in the exact same way as when we picked up the car. But supposedly it wasn't him on video. Like at least wear different clothes sir? After further discussion and very heated arguments (because we weren't going to take this lying down and this part of the conversation is recorded too by the way) he mentioned he doesn't usually check for damage under cars. The police came after a while because like I mentioned discussion got heated, the police actually even sided with us because of all the video footage we had. Like I mentioned the car was picked up at 9pm so it was dark when the checks were being done. We dropped the car off at 11am and when in the shadow the damage under the car he mentioned was not even visible. However according to George he would have been able to see the damage when even the Police was not able to do so at 11am. Unfortunately for us the Police does not intervene in such matters. After this the manager was called to settle the matter but it seemed like he was not interested in hearing anything and only wanted us to leave. We have now realized that except for taking these people to court we can't do anything else. NEVER EVER WILL THIS COMPANY BE USED BY US ANYMORE! AND WE WILL SEE THEM IN COURT "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Stay away from abbycars "
" Stay away "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy to use. "
" Easy, efficient and friendly handover on collection and return. Clean and reliable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helpful and reliable "
" Value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were incredibly disappointed with our service with autoeurope and Abbycar. We could not be provided with a car leaving our family (2adults/2 children) stranded after 10pm at night.. We were not the only one. Many other customers were also being turned away for no good reason. Despite not renting us a car they still took our money refusing to give a refund. Those who did manage to get a car were being threatened that they had to return it immaculate inside and out. Very unpleasant and unhelpful staff. Probably a blessing we didn't get the car to be honest!! Be warned! Do not rent from either company. "
" We were incredibly disappointed by our experience with autoeurope and "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" The price for the car seat and "late pick up' paid direct to the company was more than the car hire. Ridiculous and unfortunate because everything else was great. "
" The price for the car seat and "late pick up' paid direct to the company was more than the car hire. Ridiculous and unfortunate because everything else was great. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My card got charged without me being informed. The only two emails I received both confirmed that the payment didn't go through. In the end I rented through another company but they secretly charged my card. Thieves. "
" My card got charged without me being informed. The only two emails I received both confirmed that the payment didn't go through. In the end I rented through another company but they secretly charged my card. Thieves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" During booking opening hours should be mentioned l "
" Didn't realised that it shut at 10:00pm and due to plane delay thus I had to pay more money! Not clear during booking - another €35 euros!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" As above "
" Was supposed to be on airport pick up but 2 mile van journey to collect "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" The Fiat Panda was in excellent condition and almost new. Very economical. "
" Very good service from the time we arrived at Kalamata airport and taken by shuttle bus to the office. Similar on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not up to usual standard. "
" I am already in email contact with you as regards this booking. Having had an extremely satisfactory trip to Corfu (10th September to 1st October) using Thrifty Cars, I was shocked by my experience with AbbyCar (and also AutoEuropr). 3 Main issues A) Misleading info on distance from terminal 150m is more like 400m+. I'm on special assistance and using a stick between knee replacement operations. There was no-one to greet at the airport and we had to ask where the AbbyCar office was. I think AutoEurope should have signalled this more clearly as it would have aggectex my choice of company. B). Again I was charged a 35 Euro late collection fee which although on the voucher (when pointed out to me) was not evident at the time of booking. As I was on a similarly timed flight to the previous visit and had not paid this fee to Thrifty I was again bemused. Again my decision to book with this company would have been affected if this information was clearly stated at the time of booking. C) The office service was poor. The printer jammed andI was there for 40 minutes plus. I'd had to leave my wife with the luggage at the airport. By the time I returned she was the only person standing outside the terminal building. (NB we are both 73). The car itself and the return experience were fine. I was driven back to the airport. However I will avoid this company in all future bookings and will advise friends and family against using them. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" What I booked being "Drive" last year and this year were 2 extreme experiences that were poles apart. I did not get the full details until I had booked and by then this was not refundable. Given the exceptional and customer friendly experience last year I did not think it would be a problem. How wrong I was. PS. in addition the online "free aditional driver" offer was worthless as it did not cover the time of the car hire booked (was valid from the day after the hire ended). Given the additional cost of the hire/insurance I felt it was pointless to pursue this with Abbycar. "
" Apologies as I have to be very frank. I have hired holiday cars on many occasions and used auto europe last year and so was keen to use again. Upon this occassion we arrived at the airport and I was taken off site (not walking distance)and strictly without my travel partner and subjected to very hard sell tactics for zero excess insurance. I was told that the excesses as per paperwork were incorrect as i was liable for the full value of the car, I was told that i had just 5 minutes to make a decision or the booking would be cancelled. i was told that the "full protection" I thought I had booked online and evidenced in my paperwork was invalid. I was asked to pay a whopping €175 for zero excess insurance. I also had to authorise with PIN €100 to cover any violations eg speeding/parking tickets. On calling my friend to check online customer reviews I learned that to not take out the insurance was likely to result in a full excess charge even for a minor stone chip or even sand left in the car (which is usually fair wear and tear). I feel that myself and the somewhat distraught mature lady in front of me (with different counter staff) were singled out and subjected to time share style hard sell tactics. I am a reasonable and patient person and have thought long and hard about this experience and won't let it cloud my otherwise exceptional experience and respect for the Greek people over the past few years particularly. Any help and feedback you can give me is welcomed. It seems that this was not an isolated incident given the online reviews and I invite you to investigate and make good the reputations damaged. Please would you acknowledge this and inform me about your complaints procedure. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" On the whole good "
" Efficient and cheap. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" My experience with Auto Europe was quite satisfactory. "
" I was charged 705€ for some scratches to the front bumper, that were not visible unless you got on your hands and knees and peered underneath. There was no occasion when they could have been caused In my possession and were most likely old damage. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" I could the booking team good. But unable to get hold of your customer service team after the hire. "
" We booked an in airport car. The voucher said their desk was 150m The terminal. We could not find the desk and when we asked at the airport they didn't know. The phone number one the voucher was the Athens main office that was closed, not the local office. Due to Greek rules about google maps. The airport is pixilated our so you can see clearly the area. We had to get a taxi to the hotel. Next day we found the local office number to be told the car has been canceled and that the office was 500m from the terminal and not visual from the airport terminal. This hire ended up costing us 3 times the price as we had to hire another car for lest days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Excellent service, would definitely recommend "
" Excellent service, would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" they have hidden costs from the original price show on the official website and they put you to wash the car...I never heard of something like this!!!! totally not recommend "
" very bad experience not recommend at all.. they have extra charges for late hours pick-up and they put you to wash the car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" as above "
" When we arrived at the airport we were advised that only one member was allowed to travel via the shuttle to collect the car- i had to leave my partner at the airport by herself. This was extremely stressful and an experience that we do not want to repeat. In addition we booked a car with a full to full fuel policy but we were given a car that was half full. The lady just shrugged her shoulders and said that was the only vehicle she had! It is very difficult returning a car to a specific bar- we ended up returning the car over the bar and paid approx 20 euros more than we should have.The car was in a bad condition , had a large bump on one side and scratches all over - it also was not easy to drive as the brakes were very poor. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" We were very happy with the booking process through Auto Europe. The process was straight forward and the rates were competitive. We would definitely consider using Auto Europe again. "
" We were very happy with all aspects of the car hire. The Abbycar staff were extremely professional and friendly. We wouldn't hesitate to recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" There was a 700 euro charge for a scratch that we didn't do! We didn't use the car other thank you and from the hotel. Yes I can claim on my insurance! However this is morally wrong, the scratch was so minimal and I'm positive we didn't do it, I just feel we have been scammed, very sad as I book a car 3/4 times a year and have really been put off by this "
" There was a 700 euro charge for a scratch that we didn't do! We didn't use the car other thank you and from the hotel. Yes I can claim on my insurance! However this is morally wrong, the scratch was so minimal and I'm positive we didn't do it, I just feel we have been scammed, very sad as I book a car 3/4 times a year and have really been put off by this experience "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Good cheap and easy "
" Great service, car was in good condition, only thing was a little walk to the office outside the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great service and staff, quick easy and efficient thanks "
" Great service, quick, efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I never received an email from auto Europe confirming my booking or the voucher. No one at airport to meet us. Had to drive back to Abbey car 2 days later to add 2nd driver as I didn't have a voucher only the number as luckily I'd screen shot it when booking but it didn't show it included 2nd driver. "
" Overall good but although walking distance to airport would still like to have been driven with our heavy cases there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great company to deal with "
" Great experience right from walking out Rhodes terminal. No need looking for where to go. Member of staff standing their with a board. Very short minibus ride to pick up the car. Staff very friendly. Car handover was quick and easy. Car was brand new. On returning the car. Car checked over immediately and no fuss. Shuttle minibus back to the terminal. Great company. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues "
" The Abby Car guy was really nice with good recommendations and went out of his way to get advice from his friends for our trip. He just wanted us to have a good time, with no issues from the car, it was great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would definitely recommend "
" Very diligent and checked care thoroughly before and after hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Ok except for above. "
" Map to find the place at the airport would have been useful. We were told 3/4 tank of fuel in car...it should have been full. Fuel gauge not working. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Disgraceful experience "
" This company is fraudulent and Autoeurope is negligent to give them Business "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall very good experience and good value. Only other issue was that I hadn't noticed that breakdown assistance was not included so I had pay an extra EUR25 for it. "
" Only minor issue that fuel policy supposed to be full-full but was actually 3/4 - 3/4, which is slightly less convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Asked to return the car 90 minutes later then initially requested, was promptly allowed at no extra cost "
" Car was supposedly supplied on a full to full fuel basis but had one bar less "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" This is my umpteenth booking through Auto Europe and yet again, it was entirely satisfactory. "
" Very smooth, swift and efficient at both check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great rental "
" I had to drop off 5 days early, I got great assistance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Over all I was pleased with the service "
" My only issue would be finding the abbycar rental hut Would be handy to have a map/printout of the exact where abouts When you have to drag your cases up n down ,back n forth looking for the Abby car sign in 30° ,its not pleasant to do so "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" see above "
" the car was booked to be picked up full and returned full - it was given to me 1/8th full and Abbycar refused to fill -its almost impossible to return the same and isnt as booked. The car had lots of scratches and some dents none of which were prerecorded...and it was an old school walkaround and one was left hoping you hadn't missed any especially in light of Google reviews. Thankfully on return all went well but was anxious that it wouldn't. It is very cheap but not without negatives. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had a screw in tyre so had to change tyre and nowhere to get repaired near to my location so was charged 50 euros out of excess but the attitude of staff was poor in relation to this. Fuel was not full like advertised so they benefitted on return. Car had lots of marks all over it and tyre pressure was low on 3 of tyres "
" Do not like the excesses they charge "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Low price and car was fine. "
" Off airport (not as advertised) but pick-up and shuttle to office nearby acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Thanks "
" Lots of bad reviews but Abbycar were absolutely fine/ great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope should take ore care as to which car rental companies they work with. If I place my trust in Autoeurope then I expect the to have y back and not deal with companies that have extremely old cars, this particular car already ore than 85000 k's on the clock. "
" The car was falling apart, the boot cover was broken in half and fell every time i opened the boot. There were scratches all over the car and yet when i returned the car with a scratch they took the deposit even though there was no quote to fix the car. That scratch would not cost 500 euros but they took it anyway. The radio did not work and the car was not provided with a full tank, it had 1/4 tank which meant that the first thing I had to do was find a petrol station. Would not recommend the at all although the staff are friendly. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" You beed to be clearer about extra charges. I will nake sure to let the world know about how i was scammed by you and abbycars "
" The insurance is a scam because you have to pay 75 pounds for full cover when you arrive "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Good value for money. "
" Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe were very good, but the experience at Abbycar was incredibly pushy. "
" When arriving at Rhodes Airport, we had to wait 40 minutes for a minibus to take us to the car hire place. Also, although we paid Auto Europe additional monies to get the better Insurance, Abbycar still tried upselling lots of additional Insurance, to the value of €275. They were very pushy indeed. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Fantastic staff. "
" Fantastic staff. Thank you to Elina for her kindness. You made our experience special. X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had rented car in Crete last summer and the process was smooth no complication but because we were coming and leaving Crete at night we decided to go with the rental company based directly at the airport , well mistake ! as they work 8 till 10 pm !! is that a joke??? "
" I was sure that the car rental is open all day 24/7 so in my surprise the lady ask me to pay extra 35 euro and commented if I was 10 min later she would be gone !. In the situations where the airline is changing the time of flight and travel takes much longer due to covid i was expecting hello how was your flight ... not a penalty! The car was scratched on the bumper I have no idea how this happened ... and i was charged 800.00 euro and now i have to claim it ?? I left all the necessary info with the car rental company so why i was charged if i was insured?? "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Car not what we had booked, which was a Fiat 500 or something similar. Got a panda which had body damage and sounded cranky, going over bumps! Although was ok on fuel. "
" Staff were pleasant enough "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" I found the insurance part weak. It seemed that neither the car company or Auto Europe understood who was insuring me and what it covered. When I called Auto UK, they were rude. "
" I found the insurance part weak. It seemed that neither the car company or Auto Europe understood who was insuring me and what it covered. When I called Auto UK, they were rude. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" . "
" Arrived to drop off car and lady demanded €25 to hoover the sand from the car otherwise they wouldn't drop me off to the airport. No price list. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Great service "
" Easy pick up and drop off, will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent, would use them again "
" Very friendly and professional staff, fast pick up and drop off. Car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will stick to the well known car rental companies going forward (who all accept Amex) and will make sure they are located in the airport and not a 15 min shuttle away. "
" Even though I booked the car with my American Express card via autoeurope , when I tried to collect the car Abbycar wouldn't accept it. They only take visa or MasterCard credit cards. I only had my Amex so they made me pay double what I originally agreed which I was obviously not happy about but didn't have time to find another car hire company. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very good experience with the Auto Europe but unfortunately not with ABBYCAR. "
" Very pleased and professional staff but the car condition wasn't too good. The car was road worthy but it had some dents and scratches and the battery has failed after two days and it had to be replaced. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Overpriced and horrible experience! "
" The person I spoke to at Abbycars on the day I picked up the car was helpful and did his best. Unfortunately, they didn't accept debit cards for taking the deposit and charged me an extra £300.00!!! Which was completely unnecessary! I've hired cars before and never needed a credit card. Their cars are all supplied with the tank not full which is not usually how we pick up rental cars. They blamed this on the people returning the cars in that state, which I don't believe. The car that was assigned to me had just under half a tank and the radio did not work. There was also a lot of marks and scuffs which I took photos of as proof. The assistant also helped me and was meticulous in going through all the little marks. Returning the car was also a less than impressive experience. A stern-faced individual looked over the car without much to say. The whole experience was lacking basic manners, no please or thank you in Greek or in English and no small talk. I got the feeling they didn't need or appreciate my business. There's no excuse for the lack of manners, very unpleasant experience and the complete opposite to the person who gave me the car. He may not have been able to do anything about the ridiculous extra cost I had to pay but at least he managed to be courteous. Overall I wasn't impressed with Abbycar and I will never be using them again. Anyone thinking of using them should be aware of their policy of only accepting credit cards for the deposits. My hire car costs had doubled as a result of their policy. BEWARE - YOU MUST HAVE A CREDIT CARD!!! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The website is easy to navigate and best of all one can find great deals on rentals. Highly recommend! "
" Courteous and friendly customer service. The car was clean and sanitized. There's a gas station right next to the Abbycar office which made it convenient to get gas upon returning the car. Overall a great experience. Highly recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We started with £280 for two weeks car rental in Thessaloniki, Greece and finished with paying at the end £850 for the same service. Every day they found what to charge us for and there was no going back because we would have lost what we had paid until that moment. For that much we could have bought our own car and register it. "
" Managed to squeeze extra €330 out of our pocket as well as €80 was hanging over our head if we return the car with a grain of sand or any other durt. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" On the whole a good service "
" The car had a few scratches on it but these were all recorded on log sheet. The drop off was quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" The company is not based at the airport, as advertised. It took us over an hour to get to the office and another hour before we could take the car, including 20 minutes going through every minute scuff on the bodywork. On the other hand the staff were polite and efficient, despite clearly being overworked. Dropping off at the end was fine. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All good "
" The car was older than usual, and the aircon didn't work great but serious value for money as it was almost 50% less than other rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Generally very happy apart from above comms t "
" Thought being asked to wash the car before return would put me off using you again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" These were one of the most reasonable car hire companies that I have dealt with. "
" Very easy and fair to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rental did not proceed as flights and holiday were cancelled due to Covid19. However as I hadn't given 48 hrs notice - and despite being told vy Auto Europe I could get a credit against future rental, I have been charged in full. No credit. No refund. Will never use Auto Europe again. "
" Rental did not proceed as flights and holiday were cancelled due to Covid19. So unable to comment on Abbycar "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Provided you haven't actually charged us for the booking that we cancelled weeks ago, we'll be back as soon as we can! "
" We cancelled due to borders being closed and a tiny little thing called a coronavirus. However, your staff seemed to have it all under control. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No contact from Autoeurope offering voucher or refund "
" Virus lockdown unable to fly, so no car pick up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" 100%Recomended "
" One of the best and friendly rental company that I had ever seen .100% Recommended The staff are lovely ready to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I will use them again, very happy the expirience "
" Friendly staff, new and clean car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Superb service Faultless vehicle "
" Very friendly helpful and competent staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I reserved a car with no excess...when I arrived to get the car I needed to block €1000 in my credit card...AUTO EUROPE no more "
" Car with some damages..staff very rude "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Excellent "
" Very smooth and quick transition on pick up and drop off. Staff friendly and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I like dealing with a UK based company and I like being able to buy excess cover through you before I go as it works out more economical that buying it direct from the car hire companies abroad. No issues and good value for money. "
" Friendly helpful staff when I came to collect the car. Quick and efficient with the paperwork and I was on my way very quickly. The car was quite badly bashed up on one side (which was all marked up on the paperwork, so not a worry from that pov) so lucky I wasn't image conscious about the car I was driving. Car was issued 3/4 of fuel, and I had to return the same which I did, however I was under the impression this company's stated fuel policy is full to full (which I prefer). However no problems and no unauthorised deductions from my card after returning home, which has happened to be before (not hiring through you). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Phoned the UK centre as well but was un able to help out. So in short not too happy cause did not get the size car I choose. The Nissan was rubbish and a nightmare to drive in the mountains full "
" The Suziki Swift I received had warning lights. Including the worst no oil engine warning light. So I was worried, even though the staff was ok. I changed the car for a lesser Nissan Micra Which was too small for 4 people in the crete mountains. Tried to change back it 7 times as the Suzuki was bigger and better on the mountains. But they had nothing they said. But I went to the car hire depot twice and could see 3 Suzuki swifts. Should of been provided with a car that had no warning lights on.. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Everything were fine. "
" Everything were fine. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Make sure to book extra excess insurance when going to Rhodes. Crazy drivers, no road rules, car can get easily damaged when parked in car park. "
" My best advise that I can give - make sure you have extra excess insurance when renting at Rhodes island. Most of cars are very tatty and drivers don't take care when driving. Parking in Rhodes town is very tricky and it is just too easy to get your car scratched when left in car park. One slight dent that I didn't notice until I was returning the car would have cost me 570 euros if not for extra insurance I had booked. Regarding the rental company itself, there seems to be 3 or even more car rental companies under different names: ABBYCAR, GreenMotion, DriveRentACar, but with the same manager, so something dodgy is going on.. Regarding car rental, I have booked and paid for Hyundai i30, however I received vw Polo, which is not equivalent size for i30, it would have had to be VW Golf or similar. They couldn't offer anything that size. Car itself had loads of scratches everywhere, so impossible to keep count if a new one appears or not. Staff were relatively efficient and not too pushy for their own extra insurance. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" Good "
" The car hire was fine. I dont recommend anyone to anyone. The car was a bit battered but drove fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Easy to deal with. "
" Nice car, good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will never trust your company to organise a car for me again. Rental was cheap for a reason , bad car. "
" Old unroadworthy car. Filthy interior, screen in particular. Windscreen wipers perished, car unsafe to drive in wet conditions. Noisy transmission. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good serviss,good car! "
" Good serviss,good car!Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terms only supplied once hire car has been paid for. Lots of hidden charges and terms that are not stated on purchasing car rental. Will never use again and will warn people not to use. "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" As above "
" There was no one to meet us at the airport and only by asking staff at the Hertz desk were we directed to Abbycar office which is not even in the airport. It a walk to compound about 200 mtr away. When we got the car and drove away we noticed a warning light an had to take it back. I was to the warning light was only showing low tyre pressure and just to take it to the nearest service station and check the pressures. After we eventually got on our way I pressed the windscreen washer control and discovered the washer fluid was empty. Not what I call a good service. I am a regular customer renting from you 3 or 4 times a year. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" OK "
" Friendly and efficient. Happily, there was no hard sell for extra insurance, which is now so common at car hire desks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Great car with no blemishes which is worrying so took out the extra cover as driving in crete "
" OK but staff had me worried by taking 2 lots of 900euro as deposit but I think its OK now "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The comments are above, no info about not accepting amex, as the booking has been made with amex card, and that is unprofessional. And then , the was exra 200 euros for full cover needed as they did not accept my mothers credit card . "
" I have booked for a panda car , i received a nissan micra one. For 4 adults and a child? they said they had no other car ... I have been waiting for 20 min , at the airport and only when i called them they send someone to take me to the car . The worst was that after signing, the asked me for a credit card , that i had an american express. They said that they cannottake it . I suggested the credit card of my mother , they said no. So they said either i had to pay for insurance full cover, or i refrain from taking the car , even when i had paid for it . In teh mean time there had been almost 2 hours, for my mother and my motehr in law , both over 65 y, my daughter 6y all of them waiting at the airport with all the luggage.... Very unprofessional. I did finally paid extra 200Euros ,as i would end with no car at all. I have not been informed that no am express card was accepted , as the booking had been done with amex.!!!! So , please take care of that . At least the expenditure , of these extra 200 euros , should be returned. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Great value "
" Simple hassle free value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As stated above purposely booked an on airport provider Yes turn left and go 150mtrs this would take you to the car park where the majority of car hire providers are but 500mtrs and crossing a main road and if travelling solo an impossibilty with a luggage trolley.So all in all totally unsatisfactory.Car Ok and for drop off called into the office and explained our situation wheelchair luggage and a walker so impossible to drop at the office so it was agreed i would take the car to departures and off load luggage and my husband etc and return to the office where they would drop me back at departures which is what happened. "
" Having booked a company as stated on airport i did not expect to have to walk 500yards plus and cross a main road to access the office. I had to leave my husband who is in a wheelchair with luggage while i walked to the office which in my mind when you say 150mtrs i suggest you amend this on any further bookings i realise this will not be many as all charter flights stop at the end of the month.Apparently Abby Car has made you aware of this mistake from April onwards.So in my mind this total misrepresentation of details. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" Marked down on previous sections as Auto Europe would not offer assurances on Abbycars, rather informed me that it was the customers choice!! Initial concern unfounded, see comment in 3 above, would have been nice to have had assurance's before our holiday. "
" Even with the additional insurance Abbycar was really competitive in price. Initially I thought this price would be reflected in the service and hire arrangements with them but surprisingly this was not the case. A really good car hire firm in Kefalonia. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would not use, nor recommend this car hire whatsoever. What a shame to have received this bad service as we have been to rhodes many times and NEVER experienced this from the Greek people before. What a shame. "
" Very unhappy!!! On arrival to rhodes airport we discovered we had made an error and booked the car for collection the previous day. Phoned the collection agents to be told,The booking is cancelled and we can do nothing for you. I asked if they still have the car and could they please get one to us so we could continue our journey, but I was abruptly told no the booking is cancelled and theres nothing else they can do. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great service and good price "
" Have used Abbeycars at Chania before and been impressed that they are classier than their peer rivals. Far more sensible approach with less of the 'take our insurance, or else' threats. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See my comments under 3. "
" Your paperwork claims that the Abbycar rental office is 150 metres from the Corfu airport terminal. It is not. It is more like 500 metres plus, and across a busy main road. Another customer receiving their car at the same time as us raised this issue with Abbycar staff as they had quite a long walk with heavy luggage. It would be helpful to your future customers to amend this on your paperwork. Then, at least, one of the party could walk to collect the car and drive back to the terminal to pick up the luggage and any other passengers. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" x "
" Good value, and one of the staff drove us right to the airport door as it was raining, so good serviced "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very smooth collection and drop off .Plus nearly new car. "
" Smooth collection and handover plus nearly new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really nice people at the desk, great car, no fuss or trying to rip you off for more extras. "
" It was the ease at which the hire process was. Fast, informative, professional and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very cheap rental on the face of it, but very expensive in the end. "
" 2 small scratches mysteriously appeared on the off-site of the vehicles, fairly obvious scratches which we had not noticed on our last morning. Cost of repair, admin and compensation for 'lost revenue' comes to a swingeing E650. Ironic considering that we noted all of 12 individual bits of damage when we collected the car - obviously hadn't been taken out of service to repair any of these. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Booking and value for money very good "
" No one at terminal, another car rep informed us we had to walk down to them. Car was dented and marked all over ...was worried in case we would be charged for damage not done by us "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Please be aware if you are using Abbeycar for over 14 days the extra cost on your credit card "
" Having to pay excess charge on my credit card because of renting car for more then 14 days. This did not show on confirmation from yourselves. Plus it went up to 1050 Euro's . too late to change when you are at the rental desk. This cost me over 50 pounds because of the currency exchange rate. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Didn't know the Airport, so found it a bit difficult to find Abby Cars. Had to phone Auto Europe re the additional insurance as it wasn't listed on the paperwork & the Abby Cars Agent didn't understand what I was talking about. This was resolved, but what you are covered for needs to be made clearer on the booking documents I was a bit worried about the amount of scratches and dents on the car and carefully listed everything. Ironically I the rear office bumper on a metal fence and I pointed this out to the Agent when I returned the car and she chose not to ask for any payment for the repair, even though I had insurance. So, that evened things out and saved me time and effort! "
" Car had quite a few scratches and dents! However, even though I had slightly scratched the car on the offside rear bumper, they acknowledged this but didn't ask for any re-dress. So this evened things out! I was willing to accept & pay for this damage, as I had taken out the additional £40 insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Would recommend for efficiency of service and price of hire. "
" The staff at reception, particularly Katerina, were above expectations. Have had very rude and ignorant experiences with other companies, this made a pleasant change. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything was how it suppoused to be. Nice and smooth. Recommend! "
" Everything was how it suppoused to be. Nice and smooth. Recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See paragraph 3 "
" There was a substantial size crack in the windscreen, when i said i was concerned that the window could shatter, i was informed it wouldn't. Unfortunately only car available, and as we had no other means of transport, i felt i had no option but to take the vehicle. I understand their logic behind not repairing it, as the season would be over very soon and they would then complete all outstanding work. I don't agree, but there you go. I've used yourself numerous times, and Abby cars, with never a problem, the staff are very helpful and pleasant, but i felt i was over a barrel and had no option. This won't stop me using you again, but i feel i had to inform you in my feedback. The crack, or a system of cracks was fairly extensive about a fist size. There were also many many scratches and scrapes, which was pointed out to me. As i said the staff were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" See above. "
" At pick up of vehicle, very efficient, friendly staff. Quick and easy transaction to pick up car. Return, again, fast efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great little car great price GREAT service "
" Lovely car good price good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine, much better than previous car rental experiences. "
" Abbey Car were great. My only concern was the tyre pressure, i didn't notice that the amber warning light was on until 2 days later (it was hidden behind the steering wheel) there didn't seem to a problem with the tyres though. All was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Just excellent in all respects! "
" This was an amazing experience in car hire at Corfu airport. Quick and efficient service, fantastic value for money, an excellent quality vehicle. Highly recommended and will definitely use Abbycar again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonably good experience and the car was more than adequate for purpose. "
" Only criticism was having to walk to office, 10 minutes from airport, with suitcases, to collect car. I thought it was a meet and greet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helen at the Abbycar counter in Athens was fantastic "
" very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" The pick up and drop off was ok "
" We paid for a,Ford Fiesta (or similar) but were given a Nissan Micra, which to me is a group below the Fiesta and certainly smaller. Also on arrival we were told we had to pay an additional €25 due to the time of collection. That should have been advised upon booking. Finally the car was not clean "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" good service "
" great service delay before we pick car up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" The hire was satisfactory. It is a pity that internally the car wasn't a little cleaner but possibly what in the main I took to be wear and tear dirt is to be expected at the end of a summer season. For another trip I booked a car with you yesterday. "
" We had to wait for a car to be provided on pick up. When it did arrive it wasn't as clean internally as it might have been in that the upholstery was stained and the steering wheel was dirty. The return was very smooth in that we were met by a very friendly lady who arranged a lift for my wife and I together with our luggage from her off site office to the nearby airport. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" Not there to meet us at airport. Had to ring your head office in a London. No one head of Abbycar. Finally after wandering about off airport other car hire. Someone said AutoUnion and that's where it was. My wife very upset. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" x "
" x "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All went smoothly, no problems at all, deposit was returned to credit card within 2 days. Would use again. "
" All went smooth from start to finish, no problems at all, deposit returned to credit card within 2 days, would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Aggressive sales tactics and massively overpriced sub-standard rental. I will not be using you again. "
" Hard sale tactic - refused to let me leave the hire office with the online additional damage waiver as it was insufficient in case of an accident - additional charge to release vehicle was greater than the cost of the original hire - £180. Car was 'an upgrade' from that which we requested - high mileage (55,000kms) Suzuki Baleno showing signs of a very hard life. Very very disappointing! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" Found the experience at the counter most unpleasant and feel conned "
" Felt pressure to take out extra insurance at the desk even though had taken out excess insurance already Car was supplied to me with a slow puncture due to a faulty previous repair When i rang up was told I had to put on the spare wheel take to a garage and get repaired myself what would happen if i was not capable. Also completely ruined a morning of my holiday "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Terrible service by abbeycar Your operative was very helpful but still took 3 hours to sort and i am out of pocket with cost of phone calls "
" Horrific experience first told my voucher had been cancelled the after several phone calls to yourselves at a cost to me of £16.00 told voucher all ok whole hire process rook 3 hours not impressed at all "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Efficient and friendly "
" Excellent staff at check in, very helpful and considerate. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very poor because clearly no oversight of the Abby car experience. Overall a rip-off I'm afraid, since we got the wrong car and the wrong experience. "
" We thought we had rented a small 4x4 (Qashqai or equivalent) but it turned out to be a small 2WD run-about (Peugeot 2008). More seriously, the pick-up and drop-off were not as per the booking and voucher "150m from the arrivals gate" but a full 550m++ (you can measure it on google earth), across a very busy road with no pedestrian facilities. It was really very dangerous and only lucky we didn't have children with us. When we mentioned both to Abby car at pick-up and drop-off they were basically rude. In addition the contract was typed on such small letters that it was literally unreadable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" I always use Auto Europe as I always get a very good deal. "
" The main problem was the long walk from/to the airport dragging our heavy cases, they said it was 150 metres but in reality was about 450 metres "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" As above "
" It was very good, they even upgraded me for free. I was getting the Suzuki celero but gave me a Fiat panda. It was a very comfortable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good booking latform "
" I read some pretty scathing reviews about Abby car but they were really efficient. The car was new and in good condition. The staff were fast and efficient and we had no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very pleased. Pick-up office seemed more than 150m from airport door! Maybe that was the heat and luggage. "
" Car (Nissan Micra) was sound and economic and handled the Corfu roads OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Don't pre-book a car from the airport! "
" We arrived to be told that I actually hadn't paid for the extra insurance it seemed I had booked and that I had to hold £1000 on my credit card (didn't have £1000 spare to hold) so I had to pay £250 full insurance before I could take the car - was too late to cancel and get my money back! Then to be given a crappy old Vauxhall Astra, literally a heap! Not impressed at all and I won't be recommending! The lady in the cabin was helpful and did her best to accommodate us - it wasn't her fault! But it's a complete con! Lesson learnt! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" A sour taste to start our family holiday we had saved all year for. Wonder what happened to the extra 70 Euros?? "
" Terms and conditions work both ways! Cars are not hired out with full fuel, ours was 6/8. Hard to gauge how much fuel to re-fill to get the tank back to 6/8. Wanted to add my husband as additional driver - all ok - we happily accepted the surcharge. Credit card for guarantee was in my husbands name. Abbycar were quick to point to the T&C's stating the credit card had to be in the bookers name which was mine. With no explanation as to WHY my husbands C/C wasn't adequate to act as guarantee the counter staff charged me an extra 70 euros for the car hire and an additional 500 Euros cash deposit - 500 Euros extra I could only take home with me at the end of our trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Auto europe is a broker only involved at the time of the booking and was reasonably good. "
" The car was not serviced and dangerous to drive. We had to give several phonecalls before we managed to get a replacement at 1:00 at night. The personnel at the counter at return of the vehicle was unprofessional and rude. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" All fine "
" All fine thanks "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to find just outside airport terminal with good links to main road into or out of town "
" Very efficient counter staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Same comments as above regarding notification of a late collection charge. Auto Europe should be very clear at the booking stage that there will be a late collection charge if the customer collects the car after a certain time. "
" The staff were friendly and helpful and seemed to sort out the paperwork reasonably quickly. But owing to a late flight arrival we did not collect our car until after 9pm so I was charged an additional 25 euros which seemed unnecessary. I have hired many holiday cars often much later than 9pm and never had to pay an additional charge for a late collection. When I made the booking I included the fact that it would be a late arrival and yet there was no mention of a late collection charge at any stage during the booking process. If Abbycar have a policy of charging for late collections that is fair enough but this should be made clear to the customer when making the booking. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worst hire company I have ever used. I will be leaving a bad review. I hope others families don't have to experience that service. "
" Disgusting service. We didn't get the larger car I requested. The car seats you select before payment, you presume are paid for but isn't the case. We were charged for those. We didn't have the PIN number for the credit card as I thought it was just for I'd/damage etc. The car cost another £500. I requested a sat nav and there wasn't one. It was 12pm at night with two tired young children. We had to find our way in the dark. The staff were rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" See above "
" I never got the car .i had a 10 day holiday without a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" Very bad company, they even didn't tried to help us. Any problem is customer problem. They can to rise up a price or ad penalty on your bill if you will come for 1 ( one ) minute late for car collection. The same bad things regarding deposit! Just be aware, if you can't pay deposit in one transaction, 500+500 instead 1000, you will pay for additional insurance about 30 euro per each day.. Also you have to check the car condition very careful, a specially scratches, small dents and any marks.... if not you under big risk to lose your deposit. I had have bad experience with Abbycar and I definitely will not recommend to use this company. "
" Very bad company, they even didn't tried to help us. Any problem is customer problem. They can to rise up a price or ad penalty on your bill if you will come for 1 ( one ) minute late for car collection. The same bad things regarding deposit! Just be aware, if you can't pay deposit in one transaction, 500+500 instead 1000, you will pay for additional insurance about 30 euro per each day.. Also you have to check the car condition very careful, a specially scratches, small dents and any marks.... if not you under big risk to lose your deposit. I had have bad experience with Abbycar and definitely I will not recommend to use this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" The car was cheap and served all our needs. Beware though - online said the car had a boot large enough for two suitcases and it doesn't. The staff are rude and will try to bully you into paying more money than the agreed price. Unprofessional service. The staff who do the shuttle to and from the airport are efficient and very friendly. "
" Rude staff. Tried to make ya pay extra because saying we wanted the car for longer than booked which was not the case. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Never again "
" Nightmare "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good search facility to find good value car hire. I liked the option to take the slightly higher rate to remove the excess and provide breakdown cover. As above only downside was I specified on-site at airport pick up but ended up with a company actually 300m down the road "
" Good value. I had specified in my requirements that the pick up be at the airport so was slightly put out that the pick up was about 300m down the road. Once there however service was excellent, prompt & courteous. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" no issues "
" Ordered a Qashqai but got a Kia Stonic - which is shorter and 80 litre less boot capacity!! Not much good for 4 adults on a 2 week holiday. Told by desk staff that they are the same category - subsequent checks at home revealed Qashqai classed as 'compact SUV' whereas Stonic a 'small SUV'. Charged the same - would not recommend. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Stressful on pickup as rude staff saying I would have an accident ( basically trying to sell additional insurance) but they tried to make it sound like I must buy it , when this was not the case "
" Pushy and rude counter staff trying to get me to buy additional insurance "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 5
" Everything was smooth, no stress, very friendly staff "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Vergy good. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple, easy to use and good value "
" Really easy, collected and dropped off on time at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Overall very good. Car was NOT full of fuel as promised. Very difficult to return 'part full'. Also NOT 150m from airport terminal...rather more!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" No complaints . Paperwork was accurate and timely . "
" There was slight confusion regarding exactly where the shuttle minibus would be to take us to the off-terminal Car Collection point . I did confirm that in advance with Abbycar direct by email. Apart from that everything else was perfect . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Delighted! Could not have been better. "
" Superb value compared to other companies at the same location. Excellent efficiency and customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible would not use again!!!! Despite sending Auto Europe 3 e-mails during the rental period I still have not been contacted to discuss the issues. "
" Terrible "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" No comments "
" The only issue is the length of time in getting my deposit back on my card apart from all good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car hire wasn't cheap so I expected reasonable service. Firstly I booked the car for 9pm and after I'd paid I was told that the car hire office closed at 9pm and I would have to pay another 25 Euro to collect the car after 9. Apparently I should have noticed the time limit in the "small print " of the terms and conditions. When I arrived and had to accept a completely unsuitable car I complained to AutoEurope. They offered me no assistance whatsoever and said that my contract was with the car hire company....beware when dealing through a broker...they accept no responsibility if problems arise "
" Having paid extra for arriving after 9pm. I was given a car that was over 10 years old, in poor condition with engine problems. I complained but was told it was the only car available. At that time in the evening I had no option but to take it. The next day I phoned to complain and was told if I returned the car at the end of the day they might have something better. I couldn't risk the car breaking down so returned it at my expense and wasting the first day of my holiday and they provided a better car. I don't think any other company would have offered me a car in such poor condition "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" I was charged a £35 cancellation charge with Autoeurope as had to book a new booking which was also approcimately £40 more expensive than the original car I had booked. Autoeurope were helpful on the phone but should not expect to pay charges for the reasons noted under point 3. "
" Unfortunately, I had booked the car with a credit card that had expired 3 days earlier and did not realise this. On arrival I queried whether I could use another valid credit card I had on me or 2 debit cards and they explained that this was impossible and they can only work with the card I booked in. The staff were polite but unfortunately the 'no can do' approach was not acceptable. Given there were 3 alternative valid cards, this should not have been an issue. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Check out Abbycar for where cash went "
" Took out full insurance to prevent Euro 1000 block on card plus extra driver. Strange had to pay Euro 200 in CASH. Would not accept card. Then car turned up with more dents and scuffs than enough. Not type booked. Some how seems a scam. Obviously rented to those taking out full insurance so any more damage would not seem out of place. Where did cash go?. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" As above "
" Very prompt shuttle service from and to airport not a new car but excellent condition high spec clean polite efficient staff and excellent price one concentrate had to sign a form on return which I did not have a copy of and should have queried this "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Couldn't fault it "
" Fantastic service and really friendly guy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 18hr turnaround from booking to car collection was pleasantly uneventful. "
" A competent small operation. Personal shuttle on-demand for 5min airport transfer. Although we had no new damage / scuffs etc. on returning the car, Abby's quick check gave the impression that minor fair wear and tear would not incur penalty charges - unlike some bandits in the holiday rental business. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No hesitation in recommending this company. In my opinion, the best on the island. "
" First class staff. Very friendly and efficient, Brand new car, still had some of the manufacturers wrapping. Probably the best local care hire company that I have used over the last 21 years in Kefalonia. Special mention to Melina - so helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great deal "
" Great staff absolutely perfect all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On return, they didn't sign the collection of the car, they just took the keys. They checked the car but did not give me a confirmation. But the car was excellent. "
" Hi, although I paid for full insurance, she tried to convince me to buy another one, (I did not ), she stopped the deposit of € 1300 from my credit card which was not necessary. During the whole week I was unsure of my insurance which made my trip stressful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I just did that - see point 3. "
" We've been using Abbycar in Crete for several years now and have never had a problem. We seem to always get the same agent and receive a friendly and efficient service each time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" even got a free drink on arrival "
" great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use "
" Very old car with lots of miles on the clock and lots of scratches and dents but a good runner and no problems with the car. Good value for money "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" great "
" extremely thorough vehicle inspection by abbycar on collection which makes a nice change, great little car did the job, and easy hand over on drop off, what more do you want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No desk in the office and I wasn't initially given a contact number by auto Europe. The car had to be collected off site that was the same with all the car hire companies. "
" I was met at the airport by the car hire person. Vehicle met the requirements. Clean and all in good working order. Good value for money. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" We were shocked to find them demanding a deposit of a minimum of €350 and as we'd only taken one debit card with a lower daily limit than this we had to pay in cash. This money was returned at the end of the agreement but it would have been nice if we'd been made aware of this before we arrived. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great to be able to change booking easily with no extra costs. Also booked car then changed booking twice as company was offering cheaper deals. Excellent, will be using again! "
" Pick up was very friendly, remembered from last year?! Very efficient and helpful. Would recommend 101% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" The experience of picking up the car was awful. The company blamed yourselves due to you not giving us correct information. It will be interesting to see if we receive a response re this review. "
" Having had an email sent by yourselves informing us that we would be met outside arrivals we spent 45 mins looking for somebody. we then phoned to be told that was not the case and you had miss informed us. They then wanted 25 euros from us because it was after 9pm to which they said you should of informed us. I would not use Abby Cars again and would not book something again via yourselves. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
" hassle free very friendly service. "
" very helpful and friendly staff. going to marrakech in the next 2 weeks and will be needing a car for 24 hours. I would use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was very satisfied with Abbeycar and the car itself. However I do not make recommendations to friends. "
" The young lady who accepted our car in was very nice and having inspected the car for damage, gave us a lift to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" An excellent experience. "
" Staff efficient & friendly. Brand new car. Everything explained courteously. Good value for money. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Positive experience "
" Friendly staff, no queues, good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Every thing went smooth through out my holiday. "
" Friendly people, very polite and helpful, no stress through out the holiday. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A Very pleasant and pain free experience. Explained at desk we had taken out extra insurance in Uk so did not get any hard sell. Will definitely be using them again. "
" We were given a great little car and appreciated the automatic. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had to pay for a taxi to airport. €10 extra. "
" Met at airport on time. Taken to a garage where rental car was located. There was no office. All paper undertakings done outside. Representative kept trying to sell me upgrades and additional insurance. In return there was no agent present. After ringing several times with no answer contacted Europcar who informed me agent was in his way about 10 mins away. Waited over 45 minutes and was forced to get a taxi to airport as we were late for booking in. Abby Car has flight details but confused return time with actual flight time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I am booked with Abbycar again in June in Crete and am a bit apprehensive and wonder whether to change my booking to another company I have used before. "
" Abbycar turned out to be Krios or Lignos Rentacar. I picked up the car outside a cafe and all paperwork was done in the street which was a bit disconcerting. The car was old with high mileage but lasted the eight days. The car for the customer in front of me would not even start. Drop-off was in the same location but I was told not to worry if no-one was there and to just leave the keys under the mat. I was early there and, in fact, a staff member was there and took the keys. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Good value car hire. "
" Great service again from Abbycar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall , very satisfied. "
" On returning the car we were told to leave the car on the road where we picked it up from , leave the car unlocked and keys under the mat ..although this might be usual practice we would have liked someone to check that the condition of the car was the same as at pick up. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" As above - exactly. "
" Initially disappointed we didn't get the fiesta and got a micra instead. Acceleration fine but breaking system poor - lack of response and squeeky. Disappointed at end of rental when called in to see if we could return vehicle at 9pm and not 6pm and told it would be an extra €20!!! Other than that - happy with price and ease of rental "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A company that spends to much time fault finding at the end of the rental .Why do they not take the same time at the start of the rental? "
" I arrived in Chania in the dark the staff gave the car a quick check around.on drop ok they took 30 minutes looking for faults that did not exist .I think it was low season and had nothing better to do. Very petty. A shame they did not find time to go around the car with a TORCH afte all it was DARK. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Great experience "
" It was a really efficient service and the team in the Santorini office were friendly and waited for us at the office on Saturday night even though the flight was a little delayed. On the return, we'd barely finished parking the car in the car park and a member of the team was out to meet us and do the handover, great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ripped off to the tune of £170 for damage that I definitely hadn't done.. A missing 200 kms between my collection and last recorded rental. Next time will photograph car, video its condition, photograph mileage etc. Once bitten twice shy. "
" Charged for scratches which I didn't incur and which were most probably on the car when I collected it (there were so many dents, scrapes and scratches that I was making sure were noted that I probably missed these ones). "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" All round very happy, but be prepared for erratic driving!! "
" When we picked the car up from Santorini airport I can't say that the counter staff member was over friendly but we have to give him the benefit of the doubt maybe his English was not good. I would recommend taking out the higher insurance due to very high excess and after driving in Santorini I could see why it was set so high as we were amazed that we completed our holiday without a scratch as every day was an adventure! But on the plus side car was in good order and we actually got a slightly bigger car than we asked for and price was very good compared to others!! And same gentleman was a bit happier when we handed car over to him. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Excellent service form Auto Europe. "
" Car served its purpose.Eventually ended up with a Fiat Panda that had done 70,000+ Kms. Staff were very friendly and both pick up and return were handled faultlessly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" One of the worst car hire experiences i've had in my many years of travelling.Needless to say,I will not be troubling you again! "
" The car I hired was not what I booked online.The car I drove was an old Fiat Panda that had covered nearly 80k kilometres.The bodywork was in poor condition.The seats were worn out and incredibly uncomfortable,not what I booked online "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" The whole process at Abbycar was difficult and the car issued was not what was requested in the booking and was very battered around car. They run a good scam on the fuel reading which you need to watch out for "
" Poor service, hanging around and double check how they do the fuel check, when collecting they put car on steep ramp which raises the bar reading of the car on collection however do it on the flat when you return which gives a lower reading. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
" Abby car A brunch of ripoff artists giving auto Europe a bad name old cars ,high mileage scratches on every part of the car not what you expect Not what I had Hired. "
" They should not be allowed to give auto Europe a bad name "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" Worked well with reasonable prices "
" worked OK, the only drawback is that at Athens airport you have to wait for shuttle bus to get to hire office "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" It was ok but in the back of my mind during holiday was always thinking about getting ripped off due to all the scratches "
" There was lots of scratches on the car and was worried that I'd maybe missed some on the check round on pick up, ended up using my phone to video round it...... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" As in 3- I would go directly to the car hire company to avoid having to pay excessive insurance costs "
" Our experience with Abbycar was good but we were disappointed that we had an extra 150 euros to pay for insurance that they said we needed. We thought we had paid for insurance when we paid with Auto Europe. We ended up paying a lot more money than we expected. Also we received a Micra but we had paid for a higher graded car. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" The car we received was meant to be a VW Polo or similar. The image on your website was of a new looking Polo. We received an incredibly old Fiat Punto which we don't believe to be comparable to what you advertised. Specifically, the lights were awful- verging on dangerous given the fact that there are barely any street lamps in Crete. We understand the potential miscommunication between yourselves and Abbycar but think you should be more specific about what age the car you provide will be etc etc. "
" Abbycar were incredibly helpful in their service. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" My only issue was a €24 charge for picking up car after 9pm. This wasn't detailed on any of the paper work. "
" My only issue was a €24 charge for picking up car after 9pm. This wasn't detailed on any of the paper work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Driving abroad might seem daunting to a lot of people, they drive on the other side of the road! I have always found the roads to be very quiet other than in major town centres and parking may be an issue but as long as you have your site about you you should be fine. "
" All the service was fine although you always get the hard sale with regards to taking out additional insurance etc. If you want to protect your excess and increase your insurance coverage I would always recommend taking out this kind of cover before the start of your holiday! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no real problem with auto europa "
" when we picked up the car, it was an old megane, must have been ten years old. every panel was dented and the whole car covered in scratches. then they had the cheek to charge me 70 euro becouse i had just turned 74. i found the girls in the office ( tin shed ) to be very unhelpful. if i were aurto europa i would drop this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" We fly to Crete regularly, at least 4 times each year and will try another car rental company. "
" Our flight was delayed and the 'directions' to check in and pick up the rental car were very vague: 'opposite the arrivals' and it took us some time to find where we should go which, combined with the delayed flight made us miss our 9pm collection time - we were fined for this. The driver had to be changed as the named driver on the booking form was unable to drive as he had mislaid his driving licence and we were charged additionally to change the driver. The car was dented and scraped in many places. Overall it was not a great start to our trip! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" as above "
" very friendly and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all was good. "
" Always make sure the car is inspected for damage BEFORE you leave the hire location. I took photos of the damage on my phone to match the damage marked on the sheet by the staff member. When I picking my car up a couple were having an argument because damage on the vehicle which they claimed they had not caused was not marked on the acceptance sheet. But the staff were courteous and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall an above average experience with the good points being the proximity of hire company to the kalamata terminal. The admin person at start of contract could have improved the experience through improved communication and 'warmth' to the customer. The admin person on finalisation of the contract had significant communication skills and 'warmth' to the customer "
" The administration on receipt of the car took approx 30 minutes....which appeared very long for a simple process. The return admin took less than 10 minutes which included the check and was very efficient "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Used Auto Europe a number of times and have had no bad experiences "
" All round excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brilliant "
" Brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good all round. Excellent value for money too. "
" Thank you for excellent service. The car was immaculately clean and nearly new. Pick up and drop off were quickly executed. Staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No car collection "
" No one to colect the car, car very old and noisy. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good experience. "
" Good service although if arriving after 21.00hrs the office is closed and can not collect car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" We visit Crete on a regular basis and find that there are many other car rental companies who would rent us a car without so much hassle. would avoid Abby Car and Auto Europe in the future. "
" Said we would collect car at 21.00 but flight was delayed a little so arrived at counter at 21.35 and was told we had to pay 25 euros for late collection. Pointed out that it said nothing about this on the Auto Europe booking agreement but they said it was Abby Car rules and refused to give car until we had paid, cowboys!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Will use again and again "
" Lovely service. Nicely located away from the main huddle of the airport so collection then check-in was so quick and simple. Best prices too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. I would use again when in Chania "
" All in all very simple process plus car checked properly before and after rental "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have been using Autoeurope for longer than I can remember and have recommended you to many friends and family. This is, I think, only the second time I have had to write to Autoeurope for assistance. I sincerely hope Autoeurope will intervene and in the longer run help to minimise what seems to me as 'cowboy' practice which is prevelant in this sector. Of course, I would be more than happy to bear the 645 euros if it can be shown to me that I am liable for this amount which is above the policy excess. "
" I am sure there is limited space in this column for me to give an official complaint and a request for Autoeurope to intervene and so, I shall try and keep this brief and hope Autoeurope will proactively reach out to me wth a formal contact point so that I can give a detailed account of what happened with my car hire. Essentially, I had an accident in the original car that I had picked up on 25 September and had to change to another on 27 September. I had damaged the front driver side wheel when it collided rather heavily against the kerb as the car skidded around a tight left hand downhill corner in what was then light drizzle in a built up area. It couldn't have been at a speed of more 30 kph. There was no problem with the exchange of cars and I was told I would be advised of the repair cost later. I was told and shown an account of the cost for the damage on returning the car on 4 October. It was a total of 1,645 Euros. Having caused the damaged I was quite ready to pay my share of the cost which to my understanding is limited to 1,000 Euros, the policy excess, which is clearly stated in the Rental Agreement. Neither the Abbey counter staff member nor subsequent manager whom the conter staff member contacted by phone could give me a clear explanation as to why they needed to charge me the full amount of 1,645 Euros. I naturally refused to pay the 645 Euros that exceeded the policy excess of 1,000. I pointed out I am an insurance professional with 30+ years experience and know what a policy excess means. In the end, the counter staff said they would only charge me the 1,000. I was given the related credit card transaction chit, but the staff refused to give me a copy of the repair cost statement of account. After protest, she only gave me a separately printed receipt for the 1,000 Euros. However, on reaching the airport, I received a notification from my American Express app that they had also debited 645 Euros. I immediately called the counter staff who denied making such a debit. I want to highlight a further dubious point which appeared on the repair statement of account which is perhaps another reason why they had refused to give me a copy after I had agreed to pay the 1,000 Euros (policy excess). The total amount stated had included "paint work" when there had been absolutely no damage to the body paintwork of the car! The damage was to the wheel and probably the related connecting rods because the wheel was wobbling noticably on reaching higher speeds following the accident. Anyway, unless Autoeurope and Abbey can point to a specific clause in the hire agreement that justifies me having to pay any amount above the 1,000 euros excess, I expect Autoeurope to assist in getting the 645 euros that has been deducted from my American Express account without authority. It infuriates me that Abbey had LIED to me when they said they would only deduct 1,000 euros against my card when they had subsequently made the second deduction of 645 euros behind my back and without my authorisation! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Everything ran smoothly "
" The staff were very helpful and the cold water for us all on arrival was very welcome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really good service "
" Good service would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use again if the price remained good "
" All very efficient, no problems. Car was exactly what we wanted and we could walk from airport to pick up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I don't know what aspects of the rental were under Auto Europe's control rather than Abbycar's control. All I saw in Crete was Abbycar - so I have no basis on which to provide any comments on Auto Europe. "
" As above, very happy in all respects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was very good and a third of the cost of Avis. "
" Very easy and straightforward, a nice new car, no issues and the deposit paid back within 3 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dissappointed overall with local service and condition of car and price. "
" The car was not a VW Polo equivalent as we were expecting. It was in a shocking state rusty and dented and we were worried about the safety. The previous renter dropped off and a minute or two later we were presented with the car. I did ask if there was another car to be told no, all the cars were in the same state. Luckily we did not need to go very far or use the car extensively. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Easy enough to book "
" They would not accept a joint credit card as it had my wife's initial on it so had to pay an additional £220 insurance and 100 Euro cash deposit, I ordered a 5 seater but they tried to give me a 4 seater, not a great start to our holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" See above "
" Very friendly and efficient Only problem was a tyre pressure warning light came on after 40 miles. Fortunately, a garage show me how to reset the light and the nearside rear tyre was very low in pressure 24 psi "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I have used Auto Europe many times before and I will not hesitate to do so again. "
" On arrival chaos at the airport due to inadequate signage and personal. Had to wait a very long time for transportation to the abbycar office. At the office more chaos as so many people that the staff could not cope. Again had to wait a very long time before we were seen. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I haven't had any problem with auto europe before but you get judged by the company you keep. "
" Abbycar tried to charge me 30 Euros because there were suncream marks on the plastic of the doors. They backed off when I started rubbing it off with some dirty washing, but this is not the kind of hassle anyone wants. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" The booking procedure was OK, but should be as it is all online. It is the quality of the car provider which is the issue. "
" The car I booked was supposed to be a Nissan Pulsar, or similar, Compact Special. I was provided with a Ford Focus that had over 144,000 kilometres on the clock. The electronic door key didn't work. The screen washerer didn't work even after I had filled it. The car was supplied with half a tank of petrol, and had obviously only just been returned at it was hardly cleaned. The car had no power and could hardly get up hills in second gear. The assistant simply shrugged her shoulders when the quality of the car was mentioned to her. I have booked with Auto Europe on several occasions in the past, but I will certainly question booking with you again if AbbyCar are an example of the type of company you are now using "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" The car was quite old--130000 km on the clock--The drivers door would not lock but overall the car ran very well. Would use them again. "
" Can you contact abby to see if they found a pair of spectacles in the car(silver renault clio reg no IMO2196) They are a purple frame and were in a black case. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" All good no problems "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy, clear information and nice to know there is a UK service centre if you need it. "
" Friendly staff, easy to drop off, a little confusing how to pick up as it's located off airport site. Car already had quite a bit if damage on it but all seemed fine otherwise! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" I had purchased CDW insurance separately and did not receive any high pressure add on selling when collecting the car which all happened smoothly and quickly. "
" I left amobile phone in the rental car and they provided transport to and from the airport to quickly and painlessly retrieve it. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The reason for the negative comments ad primarily due to the experience of returning the vehicle. The person examining the car for damage pointed to a scratch that was over painted by what I assume was an earlier issue tried to blame me for the scratch. I explained to her that it was overpainted and nothing to do with my hire. After a lengthy discussion with other staff members and the manager they agreed the overprinted scratch was from an earlier hire. Not the sort of hassle you expect at the end of your holiday. "
" Not very helpfully , and the condition of the vehicle for a 7 day rental was beer poor "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" great hire car and good value "
" great vehicle at a great price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not the best experience, but was cheaper than other companies, so mixed feelings "
" The staff at check in were quite miserable and I don't think they wanted to be there.... On entering the car park I saw a nice new white Ford Fiesta (the car I had booked). We were then shown to our car, a Nissan micra. It was the same class, so accepted it. The car itself had over 40k miles.... for a hire car, that is a lot. It was a bit scruffy and gearbox and clutch were a bit loose. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" Worst car hire experience ever. Will never use Autoeuropa again "
" Very poor customer service, old car full of dints and found it difficult to get my deposit back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" all good "
" All good. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Somewhat difficult first experience of driving abroad, but as I say they did sort the problem. "
" The car I was supplied with on arrival, (by then after dark in a town unknown to me), had a bad clutch problem - I only just made it to my holiday accommodation. In fairness however they did drive a replacement car out the next morning. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" First class service from the start of our holiday until we dropped the car off "
" First class service, staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" WILL USE IT AGAIN "
" COURTEOUS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe must tell us about any extra charges applicable before the booking and not after the booking on the confirmation voucher they send us by email in an attachment. Not happy by the hidden charges we had to pay. "
" First my booking was for 9pm as my flight was supposed to land at 8.30 but it was delayed from start for half an hour, I was there at 9.15pm anyway and they were closed. I had to wait for them for half an hour to come to give the car to me and they charged us late fee by lieing to me that the booking was for 10pm and not 9pm because that's the time they close so they can charge me late night charge of 25euros. It was taking advantage of the situation where I couldn't argue because I had a small child and my mrs with me in a new place. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" it's better to take full tank then 7/8 "
" Good expirience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Booking was easy but let down by a useless local company ripping off clients. "
" Waited 25minutes at the airport for a shuttle bus. Wouldn't accept debit card so charged additional insurance of around £120 AND held a cash deposit. GPS broke on day 2 and when returned at the end of our trip was told no refund as should have called their emergency number. Complete rip off company. Don't use on all accounts. Pay the extra £30 and get somewhere near the airport and who won't charge hidden extras and deliver shoddy goods. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
" Easy to deal with "
" Very happy. A representative was waiting for us at arrivals and took us in their minibus to the office which was just a few hundred yards away. On return they drove us back to the terminal too. Nice new car too. Very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Dangerous car (photos taken). Condition of tyres were so poor and illegal. Car was not similar to the specs of a 2017 / 2018 VW polo. Not what I paid good money for. Would like complaints department to contact me asap. "
" Tried to call you on Saturday when arrived about issues and threatening behaviour of Europecar manager from kavala,Greece. Wasn't really dealt with left me with no option but to accept an awful condition car for 2 wks holiday. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Well when we got to our destination we were told that we would lose £1000 excess and if we paid 130€ the excess would go down to 350€. The advert shows a new car the car I got was a Fiat punto with a fair bit of dents lack of power the air conditioning was poor only worked on one setting.The car smelt of Fuel Bear in mind the outside temp was 36 degrees. Overall quite expensive for the quality of the car. Best going to the major car hire places may pay a little more however you will get a newer car. "
" Well when we got to our destination we were told that we would lose £1000 excess and if we paid 130€ the excess would go down to 350€. The advert shows a new car the car I got was a Fiat punto with a fair bit of dents lack of power the air conditioning was poor only worked on one setting. Bear in mind the outside temp was 36 degrees. Overall quite expensive for the quality of the car. Best going to the major car hire places may pay a little more however you will get a newer car. The car smelt of Fuel . The staff picking up was helpful However dropping the car off I told the person that there were issues all he could say WE WILL FIX IT. No apologies. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Auto Europe booking very easy and good value for money "
" Booked a car in Kalamata - pick up from City centre office, only to find it was actually at the airport, so instead of a short walk , had to take a taxi to collect and drop off the car. This should have been made clear at time of booking. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Good staff, rental procedure was quick. The car does not look like in the pictures (false advertising) "
" Good staff, rental procedure was quick. The car does not look like in the pictures (false advertising) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4