ABBYCAR GREECE Car Rental Reviews

CORFU, GR - Reviewed by TOMASZ - 21 September 2025

" Overall experience very positive. Cheap and exactly how described. "

" Everything how it should be. Nice and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by DAN - 18 September 2025

" Auto Europe seem to have the best prices "

" When collecting the car the guy at the counter was wanting us to pay and extra out of hours pick up fee despite our paperwork stating late pick up was included. He accepted this in the end but the experience could have been better. Additionally when dropping off the cat there was nobody at the kiosk we were on time and other people were waiting. We waited around 20 minutes for someone to show up "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ANDREW - 18 September 2025

" We have used Auto Europe on many occasions in the past but this year value for money was poor with this supplier. "

" Pick up location was somewhat further from the Airport than specified - definately NOT 150m from the terminal and not easy to spot. Counter staff not at all friendly on collection. Car in poor condition - old car with 94,500km on the clock, dirty interior, dented, scratched and damaged bodywork. Went over it with a fine tooth comb on return - bit rich given the age and condition of the vehicle. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by MATTHEW - 17 September 2025

" Terrible. Will not use AutoEurope or Abbycars ever again "

" Added insurance at the car pick up. Pretty sure we had already purchased what we needed but they convinced us otherwise.So ended up spending double what we had already spent on car hire...just to be sure(which is probably what they rely on ) And then AutoEurope washed their hands of me when I tried to complain. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 5

CORFU, GR - Reviewed by LAURENCE - 13 September 2025

" Terrible experience. We were charged an 'out of hours fee' because our flight was delayed - this seems unfair, but the worst aspect was the service around the hiring of an infant seat. We tried 3 infant seats - the first two were definitely unsafe and didn't even fit the vehicle. The counter staff were totally unwilling to help because they didn't want to be held liable for faulty installation. Furthermore, despite paying more for a better/larger car, we were given a 17 year old car in poor condition. "

" Terrible experience. We were charged an 'out of hours fee' because our flight was delayed - this seems unfair, but the worst aspect was the service around the hiring of an infant seat. We tried 3 infant seats - the first two were definitely unsafe and didn't even fit the vehicle. The counter staff were totally unwilling to help because they didn't want to be held liable for faulty installation. Furthermore, despite paying more for a better/larger car, we were given a 17 year old car in poor condition. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 4

CORFU, GR - Reviewed by KATE - 13 September 2025

" No issues "

" Counter staff unfriendly and unhelpful with a question about extending the rental period "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CORFU, GR - Reviewed by JEZ - 12 September 2025

" All round very satisfied. The website says that the office is in the terminal - this isn't true. The instructions say 150m from the airport but it's at least 500m. I think this is misleading and starts off your service on the wrong foot. Otherwise, the car was totally fine, but nothing special. Service was also good. "

" All round very satisfied. The website says that the office is in the terminal - this isn't true. The instructions say 150m from the airport but it's at least 500m. I think this is misleading and starts off your service on the wrong foot. Otherwise, the car was totally fine, but nothing special. Service was also good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by PAUL - 09 September 2025

" Absolute shocking service - charged €365 for taking a wrong turn for approx 5 minutes, which showed on your tracking system - will never ever use you again. I am a Company Director and would never run my company like you do trying to tip people off - there were other people in the same office being charged over €400 for their flight being delayed!!!! Terrible service / only booked as collection / drop off at the actual airport as per your website booking page - this again was untrue and had to wait for transfers to your off airport collection point - absolutel disgrace of a business!!!!!!! "

" Absolute shocking service - charged €365 for taking a wrong turn for approx 5 minutes, which showed on your tracking system - will never ever use you again. I am a Company Director and would never run my company like you do trying to tip people off - there were other people in the same office being charged over €400 for their flight being delayed!!!! Terrible service / only booked as collection / drop off at the actual airport as per your website booking page - this again was untrue and had to wait for transfers to your off airport collection point - absolutel disgrace of a business!!!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CORFU, GR - Reviewed by ANEEN - 04 September 2025

" I contacted Auto Europe at the i was collecting the car to see if they could assist, but was of no help at all "

" The car i was expe ting and what i received was day and night. Nowi realise there is always 'or similar' On the add was a new model Toyota Aygo...what i received was a Fiat Panda with close to a 100,000 km on the clock. The interior was filthy, the steering wheel was peeling and there was not even a USB port. They refused to provide another vehicle, eventhough there were cars on the lot and said only availability was an upgrade at double the cost. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ERROL - 04 September 2025

" Nothing else "

" Very prompt/friendly pick up drop off, only negative was age and condition of card , fair for its age and +85k mileage, but about 8 years old which was older than I expected "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

RHODES, GR - Reviewed by PAOLO - 27 August 2025

" For some reason my credit card would not scan and I was made to pay 200 euros to take out the additional insurance excess (which I had already purchased). The lady did not want to know nor would she let me use my partners credit card (of course the contract states it has to be mine as I'm the driver). Long story short not very helpful. But whilst I am annoyed about this issue, that isnt the real problem with my booking. We picked up the vehicle around 10pm with it being pitch black. Upon setting off and getting onto the main road the clutch was getting stuck and springing back up at me. It seemed to be an intermittent thing and was hit n miss. We arrived at our destination all ok. The next morning I inspected the vehicle properly and to my shock horror it was clear that they had installed a carpet matt (rubber) that did not fit that vehicle. This was the reason for the clutch sticking (it was catching on the matt). I had to make sure that the matt was moved down so it wouldn't catch for the rest of our trip and upon drop-off I made the gentleman aware of the issue and he immediately recognised what the problem was and that the matt wasnt fit for purpose. "

" For some reason my credit card would not scan and I was made to pay 200 euros to take out the additional insurance excess (which I had already purchased). The lady did not want to know nor would she let me use my partners credit card (of course the contract states it has to be mine as I'm the driver). Long story short not very helpful. But whilst I am annoyed about this issue, that isnt the real problem with my booking. We picked up the vehicle around 10pm with it being pitch black. Upon setting off and getting onto the main road the clutch was getting stuck and springing back up at me. It seemed to be an intermittent thing and was hit n miss. We arrived at our destination all ok. The next morning I inspected the vehicle properly and to my shock horror it was clear that they had installed a carpet matt (rubber) that did not fit that vehicle. This was the reason for the clutch sticking (it was catching on the matt). I had to make sure that the matt was moved down so it wouldn't catch for the rest of our trip and upon drop-off I made the gentleman aware of the issue and he immediately recognised what the problem was and that the matt wasnt fit for purpose. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

RHODES, GR - Reviewed by CLARE - 25 August 2025

" Absolutely awful. Don't ever use this company. They are con artists "

" Paid for a car that we couldn't get as my credit card didn't have raised numbers on. No new credit card have raised numbers on! No wear on the terms does it say no refund will be given. Shocking! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CORFU, GR - Reviewed by STEPHEN - 20 August 2025

" Car did what we wanted, but not good value for money - but expect other companies are no better "

" Car drove well, but was quite old and had many scratches. Chaotic at collection. Expensive for what it was. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CORFU, GR - Reviewed by RICHARD - 07 August 2025

" See above. "

" Website says it's 150m walk from the terminal, it's more like 500m which is a lot with a suitcase. Also, had to put water in windscreen washer as this had not been checked. Apart from that, all good, nice car, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

THESSALONIKI, GR - Reviewed by VESNA - 25 July 2025

" straight forward booking experience "

" All went very well. Only niggle was booked full to full and at pick up was given same to same "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RHODES, GR - Reviewed by TIMOTHY - 23 July 2025

" Excellent service from start to end. Highly recommend. "

" Smooth service from start to end. Vehicle check out and return was performed quickly and with minimum fuss. Vehicle was clean and conditions of use clearly explained prior to handing over keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by EVANGELIA - 18 July 2025

" Excellent customer service. Thank you for a super smooth experience. "

" Excellent customer service. Thank you for a super smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MICHAEL - 16 July 2025

" I did recommend auto Europe up until this, but if they allow scammy firm on the site then they aren't helping me. Abbycar was rated an 8 and I trusted autoeurope. After I encountered all the scams I check Google and trust pilot and abbycar are rated bad. So I can't trust autoEuropes ratings anymore "

" Rude staff. Old cars. They then try to sell you "services" for €60 such as recovery if the old car the gave you breaks down. If anything occurs it's chargeable plus a €200 administration charge. It's a scammy company... it shouldn't really be an option on auto Europe... it put me off using the site in future "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

RHODES, GR - Reviewed by DAVID - 15 July 2025

" Good value, Excellent communication. Rental company just not 100%. "

" Car was not full on collection which made it difficult to judge how much to put in on return. The Car had several minor dents, Staff also tried to upsell insurance even though I had already sorted it. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by GARY - 07 July 2025

" See 3 above. "

" It was rather an old car, but in good condition, clean and a reasonable price. The staff are always friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by STEVEN - 30 June 2025

" Absolutely diabolical. "

" Arrived at the Abbey CARS desk to be told that they would not accept my American Express Credit Card. The unfriendly staff member told me that it stated quite clearly in my contract this card was not accepted - I asked him to show me where this was written and it took him 6-7 minutes to find it in the extremely small print. We were then left stranded at 8.00pm after a long flight. The Abbycar employee then suggested I could pay a further €150 for a zero excess contract which I declined. Shocking service and terrible, impolite customer relations. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KOS, GR - Reviewed by ANTHONY - 27 June 2025

" Great cars. And great help from staff. Will use again next year in europe. "

" Great price. Great car. Very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by PAUL - 26 June 2025

" please see comments above "

" We booked a car with Auto europe only to find that you placed our booking with Abby car. We checked their trustpilot reviews to find that 89% of their reviews were one star. The office was supposed to be 150 metres from the airport but it was more like 500 metres. The staff were rude and pushy, the car was in poor condition and when we returned the car we were told that there was a 86 euro cleaning fee because the car was dusty. Nobody told me that I was expected to wash the car whilst on my holiday and if you had told me that I would have booked with a professional company that includes that type of thing in their prices. I was told by Abby car that if I didn't pay the 86 euros cleaning fee they would keep my 1400 euro deposit! I decided to fight this charge with my credit card company. I am 50 years old and hore a car once or twice a year whilst on holiday and I have never been treated so badly. I would never use Abby car again and by extension I would never use Auto Europe again as it was you who placed my booking with Abby car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

CORFU, GR - Reviewed by ROB - 25 June 2025

" Very poor "

" First hire car broke down. Abbycar arranged a tow but I had to travel with the recovery truck back to Corfu town to pick up a replacement vehicle. On return of the replacement vehicle (which had intermittent warning lights flashing up) Abbycar tried to charge for pre-existing damage and a cleaning fee despite us respecting their vehicle. If anyone goes with Abbycar I would recommend taking their own photos of the car on pick up as theirs are extremely low resolution and allows them to chance a claim on return. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by OLIVER - 25 June 2025

" I am trying to request a refund from Auto-Europe but its is not possible to deal with the request in the online pro-forma. I now need to wait until office opening hours on Friday to contact by telephone as it is a 'Completed rental' enquiry. "

" They tried to sell me insurance and roadside cover at a price I was not willing to pay. They would not release the car without additional charges and used scare tactics as a method to persuade. I didn't take the car in the end and walked away. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

THESSALONIKI, GR - Reviewed by AFRODITI - 22 June 2025

" N/a "

" The car they gave me I had to return it within two hours because the steering wheel was not straight. They gave me the same model but different and equally old. I didn't have a technical issue with that one but it was not properly clean and it was an old and very used car. I won't be going back to Abby car because of their old fleet "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

CORFU, GR - Reviewed by DARREN - 21 June 2025

" As above, same company as far as I'm concerned. Paperwork needs to be clearer and options available before getting to check in desk. Too pressured to refuse really as wanted peace of mind and didn't have time to check. "

" Quite abrupt at check in, strongly advised to take extra insurance even though purchased 'full cover', obviously it's not full cover as quickly told about additional costs which could take months to recover if anything went wrong. Also advised that any breakdown would be payable by myself and would have to claim back, not what I thought I had purchased. Extra £150 to the rental so made the rental far more expensive than I wanted. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

CORFU, GR - Reviewed by NICOLA - 18 June 2025

" You put my collection time down as 3 hours before my flight landed (even though you collected my flight details). My car got cancelled and I was promised a refund over the phone (after I already got cut off once and had to call back) less the £24 flexible cancellation fee. You have not refunded me nor have you replied to my email chasing my payment. I have been forced to log a dispute via my credit card provided. Honestly this has been a shockingly terrible customer service experience and you should be ashamed. "

" N/A "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by PETER - 18 June 2025

" A no frills operator but OK. Return was slow admin but they were very busy "

" Basic price and reasonable all round. You really have to take out their comprehensive cover insurance or leave a massive deposit but price not excessive "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 10

CORFU, GR - Reviewed by STEPHEN - 17 June 2025

" Very Good "

" Very Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by JOHN - 15 June 2025

" All the staff were very helpful and polite. "

" The transaction was perfect, my only issue was with the condition of the car, it was very old and battered, but having said that, it did what we needed it for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

CORFU, GR - Reviewed by HANNAH - 05 June 2025

" The staff were lovely and helpful but the vehicle itself was terrible. "

" The car was in a terrible condition and not directly at Corfu Airport but on the road opposite. Not ideal with children and cases. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by KAMIL - 05 June 2025

" Everything as described. "

" Very good customer service, car as described, good price for additional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SIMON - 24 May 2025

" See above comments! "

" They wouldn't let us complete the booking as the credit card we had with us was in my wife's name not mine which the booking was made under. Even though it was an additional card on the same account. So the only option they gave us was to rebook with them at a cost of €140 meaning effectively paying twice. Extremely disappointing! Please can you get back to me regarding how I get some of this money refunded as they were no help at all.. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ATHENS, GR - Reviewed by VASILIOS - 12 May 2025

" I have been hiring cars through Auto Europe for the last 13 years, I have always paid up front for the services provided by various companies, and have received exactly what was stated on the contract. The last experience with ABBYCAR was tainted by their demand for extra payment which was not on the contract. "

" On arrival at the issuing desk, I was informed that ABBYCAR had started a new policy OF DEMANDING 50€ per hire for allegedly providing breakdown cover over the duration of the hire. This policy was not mentioned on the contract voucher. Auto Europe is the platform through which ABBYCAR sells its services, so you should investigate this unexpected demand by this car hire company. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ASHLEY - 08 May 2025

" You left us without a car on holiday, have still offered no resolution, your staff on the phone were utterly useless, telling us they "understood" whilst leaving us without a car or refund. We were told we couldnt speak to a supervisor, and that we would have a resolution in 5 days, it is now day 10 and we are home from holiday and we still have no resolution. We went our entire holiday with no car or resolution. We had to pay for taxis and rent another car which cost us more money and your staff couldn't have been less bothered. What an awful experience. "

" Refused to give us the car after saying we had to buy additional products. Refused to take our deposit and tried to get us to buy additional products which we had already purchased through your website. They should not be listed as a legitimate business! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CORFU, GR - Reviewed by GREGORY - 07 May 2025

" Great value "

" Excellent service, clean and tidy car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by NIKOS - 30 April 2025

" We won't use Abbycar in the future. "

" A representative from Abbycar was waiting for us at the airport, and we quickly arrived at their rental site. At the front desk, we were greeted by an employee who, after processing my information and placing a €1,750 hold on my credit card, informed us that we needed to pay an additional €50 for roadside assistance. We objected, as this charge was not mentioned in our original agreement, and they told us to take the matter up with Auto Europe. I asked to see a document stating that roadside assistance was mandatory and not included in the booking. The employee left for a few minutes and returned to say that, because we had a baby with us--and because she was feeling generous--she would waive the fee. She added that, if it hadn't been for the baby, she would not have allowed us to take the car. The car itself was acceptable but not well maintained. It needed new tires, which were slippery in the rain, and the windshield wipers were worn and ineffective. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

RHODES, GR - Reviewed by ANDRA-ELENA - 27 April 2025

" Not the provider's fault my experience was poor with the car pick up. Varied choice of rental companies. "

" Had to pay an extra 80 euro upon picking up the car because, I quote, "The price I paid online is too low" and I will not get "customer support or paperwork to provide for my extra insurance in case something happened". The lady at the counter refused to give me the car unless I paid the extra charge, which on the invoice was just roadside assistance. She did offer me a "free upgrade" to a bigger car, but only because that was the only car ready for pick up. Three days after returning the car, my deposit is yet to be back to my bank account. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

RHODES, GR - Reviewed by EWA - 25 April 2025

" I got the extra insurance to then be told at the counter that it's not gong to be honoured in Greece.... "

" Absolute rip off. They advertise insanely cheap prices but when you get to the counter the lady says it was too cheap and you have to pay more right there. That's literally what happened. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 2

RHODES, GR - Reviewed by JAMES - 23 April 2025

" Will be looking to get a full refund, dreadfull start to my holiday! "

" 1 hour late for pick up unable to contact buy phone ,no signage on pick up vehicle when they did show up ,then tried to extort money for insurance. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

RHODES, GR - Reviewed by TIFFANY - 20 April 2025

" Unable to get support on the phone from a very disinterested "customer service" operative. "

" Despite nothing on the voucher re. Roadside help fee, the operative refused to allow me to hire the vehicle without paying the extra £90. Refused to provide T&C's to evidence this policy and threatened to drop me back to the airport if I don't like it. Have sent complaint, but no response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by ANDREW - 11 April 2025

" Annoying about the fuel. Also, the office is 5 mins walk from the terminal along the road (and it was raining when I returned it "

" Even though my voucher stated that I would be given a car with a full tank and return it full, the car was only part full and I was supposed to return it with the same level - with the inevitable result that I ended up bringing it back fuller "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

RHODES, GR - Reviewed by SIMON - 23 March 2025

" Auto Europe were helful, friendly and above all very good value for money "

" Abbeycar have friendly and efficient staff and provide a good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by AIDAN - 26 November 2024

" The above depends on how you respond to the complaint that I am about to send you "

" They are rip off merchants and you should not subcontract for them if you value your reputation "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by JAMES - 02 November 2024

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RHODES, GR - Reviewed by CLAIRE - 29 October 2024

" I have always had good service from autoeurope. Easy to book. But no helpline out of hours means I was taken advantage of by Abbeycar agent. "

" I arrived in Rhodes very late at night. The AbbyCar office was waiting to close. On arrival via their shuttle bus the agent told me he could not accept my credit card for security deposit on the autoeurope booking. He said he could only rent a car to me if I paid an additional £175 fee. I was stranded, had no other way to reach my destination so I paid £175 plus the security deposit (which was returned later) using the same credit card that the agent said he could not accept for the original autoeurope booking. I feel this was done because he knew I had no other way. A Long distance from airport. No taxi nearby. Long way from my hotel - He said either I don't rent you a car and you walk away, or you pay £175 and a security deposit, then I rent you a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by CHRISTOPHER - 28 October 2024

" All ok "

" To far from the airport and have to cross a busy junction "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PETER - 27 October 2024

" Very very poor. Very surprised that you have this company on your list of suppliers as this is not the standard that I would expect of any car rental and certainly the worst that I have experienced in 30 years of renting vehicles "

" Worst car rental experience ever. Arrived 20 minutes after stated pick up time of 10 pm and was charged 35 euro out of hours fee. Tried to sell me an enhanced recovery advising they would otherwise take up to 72 hours to come out to any breakdown. Refused this and advised I would leave the car where it was in this case. Checks for the handover were very odd . Car was not in good shape with high miles stained seats and quite a few scrapes . Agent seemed to place a heavy focus on damage to vehicle and there said there were restrictions where car could be used, Office was plastered with signs about number of bags allowed and £150 fee if car was returned dirty with beach sand in it. Seems excessive charge for hoovering. Returned the car as received , same agent proceeded to examine tires underneath of car and bodywork. Then announced I would have to pay for damage to front bumper. After a big argument and speaking to the manger they agreed there was in fact no visible damage to the front of the car. This is awful practice . They seemed to think this was fine as i had excess insurance . Overall bad stressful experience. I do not think you should offer cars from Abby Car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by CHRISTOPHER - 21 October 2024

" Auto Europe - very good will use them again. Abbycar - never again ! Please investigate. "

" PLEASE READ THIS BECAUSE I WANT TO RAISE SOME SERIOUS CONCERNS. I was told that my Credit Card would not be accepted because, being newly issued, it was unembossed. Consequently, unable to use this card to leave the €600 deposit I was obliged to pay an unexpected €90 for an insurance "Premium Package" and also leave a €150 deposit paid using my debit card. I found this behaviour not only stressful but bordering on criminal. However, having just disembarked, tired from a delayed flight and driven to the pick-up depot several kilometres from the airport, I had little choice but to accept. I would also like to express my concerns about the driver, acting for Abbycar, A South African now living in Athens, he collected us from the airport and drove us to the pick-up depot. For the whole duration of the drive his only topic of conversation was based around racist comments about Greeks, the immigrant community and his own ability to react to confrontation by violence. This experience combined with unexpected financial problem mentioned above made us both feel that we were, for want of a better expression, dealing with a bunch of crooks. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN - 21 October 2024

" It was all fine other than the age excess "

" My only problem was that I was charged an excess because of my age when I have experience of driving in many parts of the world. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by IAN - 19 October 2024

" Painless "

" Great staff, no hard sell on insurance. Was however offered enhanced breakdown cover for €40 which was unexpected "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by JONATHAN - 19 October 2024

" I will not use Auto Europe again and will warn friends and family too. "

" I presumed the cost I paid before leaving but then ended up paying an extra 140 euros. Dreadful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CORFU, GR - Reviewed by MARTIN - 18 October 2024

" Cheap motor to rent and run. Freed us up to explore and make our own way from the airport instead of transfers.. "

" Quick and friendly service, no faff, just how I like it "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by VIVIENNE - 18 October 2024

" Can't fault your service. Website is simple and easy to navigate and prices are competitive. "

" Car was excellent but the staff are SO SLOW! Everybody was just waiting and waiting and nobody what's serving us. Eventually got invited over by a lady in the adjacent car rental company (but I believe they are all the same anyway, just with a different name. Only needed a photocopy of your driving licence and passport. Simple enough but no, half an hour wait. For what? In the meantime the shuttle from the airport is coming with the next lot of people to queue up to collect their rental car. Starting to panic now as it was getting late. Finally, we got given the rental sheet, examined the car for damages, marked on the sheet, signed it and we were out. 5 minute job. The whole process shouldn't not take more than 10 to 15 minutes since all the paperwork and documents are already in place and presented at the time of collection. In the end we arrived an hour later than scheduled at our accommodation so we missed our dinner. A very tiring, very exasperating and very frustrating experience which is a shame as the car was good. Notably the website and actual address is not easy to find via satnav, so a map to return the car to would have been useful. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by KEITH - 16 October 2024

" Absolutely great, which made the holiday great "

" Great car rental - good price, everything went to plan, Nice tidy car which was just what we wanted. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KOS, GR - Reviewed by SUSAN - 16 October 2024

" I emailed the next day to request a refund as I obviously did not receive the services I had paid for. I received an email back to say that I could not have a refund. I am very disappointed and frustrated that I have paid for services that I have not received, hence my low scoring on all levels. "

" I was unable to use my credit card for the deposit as I entered my pin incorrectly and the card was blocked. My partner offered to use his credit card but was told he couldn't use it. I was not able to take the car. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ADRIAN - 14 October 2024

" Pricing and booking process both acceptable "

" Given an older car (74000 kms) with a few issues (central locking, brakes, gearbox) "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by MICHAEL - 13 October 2024

" I have lost confidence in hiring through an agency "

" The vehicle was an old nissan micra - i had ordered a ford fiesta which they don't even have - and claimed this as equivalent. It was extremely dirty and had faulty aircon and wiper faults. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by NEIL - 12 October 2024

" Overall everything met our expectations "

" We frequently rent cars from many different companies and Abbycar is definitely in our top 5 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JANET - 11 October 2024

" Booking via auto car was easy. "

" Overall the experience was good and the staff were friendly. I had to call for roadside assistance due to a water leak from the engine when parked. The response from the roadside assistance team was excellent. The problem was that the air conditioning unit was leaking water due to condensation and it was resolved over the phone without the need for a call out. Abbey Car, however, requested €40 on arrival at the desk to guarantee roadside assistance within 3 hours. Otherwise, they explained, it could be a 24 hour wait for assistance. This wasn't clear when booking and actually meant the car wasn't as competitively priced as other companies and not the great value I thought it was. I felt conned at the desk and paid the €40. Although Abbey Care were overall v good, because of this issue, I will probably not book with Abbey Car again. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by JOHN - 10 October 2024

" Not good when you knew the time of the flight and the person didn't wait. They left before 23.00 so they could get to the office and head hime "

" Flight wasn't in till 22.00 local time. Both my wife and I have EU passports and so no delay on getting through passport control. No minibus there and no indication of how we got to the pick up. Eventually a woman turned up with a card and our name on it. Said we were late and the woman who had come to pick us up had left as the office closed at 22.00. Had to pay a supplement for late arrival! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by CASSON - 08 October 2024

" Easy to book ad clear on extras like added insurance. "

" They were very friendly and the process of pick up and dropping of was smooth and fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ANTHONY - 07 October 2024

" Easy to fond and book car and will use again "

" Collection was too long with not enough staff to cope with the numbers if people collecting their cars. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

THESSALONIKI, GR - Reviewed by FRANCIS - 06 October 2024

" Unfortunately, Abbeycar when they realised we were intending to drive the car to an island, refused to hire us the car (or any car) that was arranged for us by Autoeurope due to lack of insurance for the ferry even when we offered to pay the additional premium. They said they could not offer that facility. Fortunately, Auto-Europe was able to source another vehicle from another hire company albeit at almost three times the price. I think the problem with the booking may lie originally with AutoEurope rather than Abbycars but as AE resolved the situation promptly I anticipate continuing to use them "

" Unable to comment on above questions because Abbeycar when they realised we were intending to drive the car to a Greek island, refused to hire us the car (or any car) that was arranged for us by Autoeurope due to lack of insurance for the ferry even when we offered to pay the additional premium. They said they could not offer that facility. However, the staff were helpful in explaining the problem and in getting us to an alternative car hire company arranged by Auto europe at short notice. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KOS, GR - Reviewed by JAN - 05 October 2024

" Very friendly staff "

" Very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by NATHAN - 05 October 2024

" Had to wait over 50 minutes to get from the airport to the remote site so not a great start to a holiday. Paid yourselves for waiver protection and still have to put funds onto a credit card. What is the point of paying you a waiver?? Counter staff were rude when I questioned the waiver cover. "

" Had to wait over 50 minutes to get from the airport to the remote site so not a great start to a holiday. Paid yourselves for waiver protection and still have to put funds onto a credit card. What is the point of paying you a waiver?? Counter staff were rude when I questioned the waiver cover. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

RHODES, GR - Reviewed by PHILLIP - 04 October 2024

" Best car hire in rhodes "

" Great upgrade to q2 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by LEWIS - 04 October 2024

" Fine. "

" They weren't much help TBH. I got given the wrong car and was told that I can either take what they've provided or a manual car. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CORFU, GR - Reviewed by EMMA - 03 October 2024

" I forgot my diving licence and auto Europe weren't helpful at all they would not transfer into my husbands name and wanted us to wait 2hours and maybe go to a different hire car company in the area and pay £60 so in the end we had to pay abeycar direct another £210 for car hire, would never recommend auto Europe to anyone felt totally let down , they took our money and wouldn't help. "

" They were helpful "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

RHODES, GR - Reviewed by KAT - 02 October 2024

" There is clearly a scam happening at abbey car, they weren't accepting peoples credit cards and therefore making them pay 180 euros in addition to the rental fee already paid "

" Wouldn't accept my Credit card even though it was one named as accepted on their website. Charged me an additional 180 euros "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 7

THESSALONIKI, GR - Reviewed by MARK - 01 October 2024

" Great price good communication great choice of vehicles good job highly recommended "

" Great experience picked from airport 5 mins to AbbyCar checked in for car hire all done in in less than 40 mins then on the road "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by ANDREW - 23 September 2024

" Very happy with the service. I was asked for extra money at the desk to cover for breakdown service. Either £50 up front or it would be £250 if we breakdown without this payment. Felt uncomfortable. Refused to pay the extra amount. Apart from this excellent service. "

" The car had damage to the door which was unsightly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by ADAM - 23 September 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by JEFFREY - 22 September 2024

" Longer walk to the office than it said, and had to cross a fast road with luggage. Just not very nice all round. At least it was a decent car. "

" Very unfriendly staff, at picking up and dropping off. Determined to find a tiny mark on the bumper and charge €520 for it. Ok I can claim it back but there is no way they will need to fix the tiny mark. Just a horrible experience all round. Avoid them. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by PAUL - 21 September 2024

" Very easy "

" Great service and price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STEPHEN - 20 September 2024

" Good service, good clean car, very friendly and efficient. "

" The car pick up was simple. All the paperwork and the credit card holding deposit was completed in reasonable time and the car condition check was thorough. The car was clean and tidy. Returning the car was simple and my deposit was released the same day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by DIMITRIOS - 19 September 2024

" Hidden charges should be visible before reserving and paying "

" There were hidden charges. A 35 EUR charge after 2200 was applicable for handing the car. Despite a full insurance was included in the voucher, a 1400 EUR deposit was held in my credit card until return of the car. Additionally, a 360 EUR penalty was applicable if the car was taken on a dirt road. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by PETER - 17 September 2024

" I always use Auto Europe if I hire a car abroad and I am very happy with the service I get, I will still use them in the future. "

" The car was in a poor state, damaged and would be described as an old banger that was past its sell by date. On our return to Abby car We saw that they had just received a large number of brand new cars so would use Abby again. Staff were very good but at check in for car a number of people in line which then took some time. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

RHODES, GR - Reviewed by RACHEL - 17 September 2024

" Very good "

" My only complaint is that I had to wait quite a while for the shuttle from the airport to the AbbyCar office, which meant I then arrived after 10pm and had to pay a late fee (despite being ready at the airport by 9.45pm) . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by FRANK - 17 September 2024

" We hire a car from chania 2 times a year and have never received a car in this condition. "

" The car we received was full of dents. The upholstery was stained and damp and there was still water in the footwells. We raised the condition with the agent and were told that was all they had. After driving off, we lost one of the hub caps. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by MARC - 16 September 2024

" The worst car hire experience ever, when enquired about a refund told I had no chance. "

" They gave my car to someone else leaving myself and family to make other arrangements late at night "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by KNUT - 14 September 2024

" Fine. "

" An easy process at a fair price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by XENOFON - 12 September 2024

" Always the best option of choosing a car rental company, started using autoeurope 6 years ago and still better than all similar websites "

" Very fast procedure and problem-free pick-up and drop-off.great value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

KOS, GR - Reviewed by ERIC - 09 September 2024

" Very small car which made the vehicle expensive "

" The car had quite a bit of body damage. The tyre pressure light kept coming on. When checking the pressure all seemed to be OK though. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CORFU, GR - Reviewed by RUTH - 09 September 2024

" Would book again "

" Abby car where extremely helpful on collection, smooth interaction and suggested places we visit, which we did and thoroughly enjoyed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHRISTOPHER - 08 September 2024

" For reasons above. "

" The car is very old - maybe 6/7? years old with 75,000 km on the clock. Was concerned it would break down! Also it feels the car (Suzuki Balano) isn't the same size/class as the Peugeot 308 or equiv that ordered. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

RHODES, GR - Reviewed by ARMIN - 04 September 2024

" over all very good "

" Only thing that takes the experience is the way the staff at pick up behaved and talked, It was an older lady with white short hair. And that they did not accept American Express "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAKYNTHOS, GR - Reviewed by MARTIN - 02 September 2024

" Very simple process, pickup from the airport was easy, minibus from Zakynthos airport to the rental office (only 500m but the ride was appreciated) car checked out fine and we were away quickly. On return a quick check and the deposit was returned and a quick lift back to the terminal. Quick, easy, cheap. No scams or dramas with the condition of the car or anything and it performed well during our stay. Would recommend. "

" Very simple process, pickup from the airport was easy, minibus from Zakynthos airport to the rental office (only 500m but the ride was appreciated) car checked out fine and we were away quickly. On return a quick check and the deposit was returned and a quick lift back to the terminal. Quick, easy, cheap. No scams or dramas with the condition of the car or anything and it performed well during our stay. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ARUN - 31 August 2024

" Paper work stated the hirer was open 24 hours but the office was closed when we arrived and we had to hire a car from a neighboring provider to get to our accommodation and then return the following day, this cost us an additional £100 and the first morning of our holiday "

" The office was close when we arrived despite the paperwork stating it would be open 24hours a day and we had to hire a car from a neighboring provider to get to our accommodation and then return the following day, this cost us an additional £100 and the first morning of our holiday "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CHANIA, GR - Reviewed by DANIEL - 29 August 2024

" If you use companies like this then you don't do your due diligence as a company either so ruins your own reputation "

" Car had marks on every panel, one headlight didn't work, washers didn't work, air con just about worked, told me the extra insurance I bought through auto Europe is no good so sold me there's as well, drop off the car has a detailed 20 min inspection trying there best to find a mark they found one under the car on the sill trying to blame me for as they knew I hadn't pictured under the car who does had to argue and be horrible to stop them charging me - every review says the same I wouldn't ever ever use the company again it's the worst I've ever used and been all over the world seen it all before "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ADRIAN - 27 August 2024

" Drop off quick because I took plenty of photos on picking up so no issues returning and no additional costs picked up. "

" The cars were ok but had various dents and scratches but that to be expected with 73000 miles on the clock. Weren't travelling far so ideal and the lowest cost. Service was very good at pickup and drop off. Pre-registration complete waste of time because my mate hadn't and the process and time of picking up the car was exactly the same as we picked up the cars together. Also my cost was £20 more expensive when we booked online at the same time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

KOS, GR - Reviewed by CIARAN - 27 August 2024

" Discusting scam charges at drop-off for a questionable scratch. Feel stolen from. "

" Dropped the car off, was told I scratched the underside of the plastic bumper. Collected car in the dark and didn't inspect the underside of the vehicle so can't be sure it wasn't me. Pretty sure it wasn't. Either way the fine of €450 for a tiny scratch on the underside of the plastic bumper is simply a scam, it's about a €50 repair job at best. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by DAVID - 25 August 2024

" I would not use your service again and I will be actively making sure that others are aware of the underhand way that the business is ran, also I will be making sure that the security deposit that is meant to be a block on account is actually taken from account and that I am now still waiting for the refund of £1000.00 euros, I will not be using your services, ever again and I will be recommending that others stay well clear, in as many reviews as I can post, completely disgusting way to run a business "

" On returning the vehicle, the lady came out of the office to greet us and the first thing she said was "have you got photos" which I thought was strange, she then walked directly to the front of the car and looked at the passenger side front underskirt, and said "there are fresh scratches here" she didn't even have the damage check form on her at this point. You would have to be lying on the ground to see it or to take a photo, but she went straight to it, we had no incidents on our travels, she said, 'It's ok as you've got the full damage cover.' I stated that this wasn't the point, I had not damaged the car, and that I was not going to enter into a false claim of insurance. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 4

HERAKLION, GR - Reviewed by MARK - 25 August 2024

" Had to request staff move the parked car to an area where I could fully examine the body work as I felt this member of staff couldn't get away quick enough. "

" No return parking space availability. Poor Signage to collection point. No mention of 35 euros extra charge after 10pm Due to Easyjet 20 minutes late. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STEPHEN - 23 August 2024

" It would be much higher but if you use companies like Abby Cars I think a 5 is fair "

" The car was misfiring so very sliggish. Also, there was no spare wheel and the ones on the car were not run flats. I was informed if I had a puncture it was on me, callout had 2 options, option one was to pay an additional 40 euro and they would come out within 3 hours and option 2 was they would come out in 24 hours and charge 300 euors, this is not acceptable, there should be a spare or run flats. Also, option 2 meant if the car broke down or was in an accident and no longer fir for the road they would not provide a replacement. When I returned the car she tried to say I had damaged the boot, luckily I had taken photos when I collected it, which showed it was already damaged "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CORFU, GR - Reviewed by PETER - 22 August 2024

" Will use them again if they keep the prices right "

" No concerns - a lot cheaper than their competitors and very good service from the staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by PAUL - 20 August 2024

" Due to AbbyCar's treatment of us, we would not use or recommend Auto Europe again "

" Woman on arrival was rude and abrupt and we ended up with a smaller car than paid for. When we returned the car they tried to blame us for a dent on the roof that was already present. Clearly trying to rip us off which we were not got to accept. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by MICHAEL - 15 August 2024

" good "

" good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

KOS, GR - Reviewed by JOHN - 10 August 2024

" Easy to book through autoeurope. That said I wanted to extend my car hire and they could not help me. Instead routed me back to the hire company who never answers their phone!! "

" What I hadn't realised when I booked AbbyCar was that it seemed to be somehow affiliated to Green Motion. As I bought excess cover in the UK most companies exclude Green Motion (watch out....its hidden in the small print). I wish I had realised as I suspect if I made a claim I wouldn't have been covered. Fortunately there was no need for any claim so all is well. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by TOM - 05 August 2024

" We ordered a 7 seater and when we arrived they only had 5 seater. "

" We ordered a 7 seater and when we arrived they only had 5 seater. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

CORFU, GR - Reviewed by AHMAD - 03 August 2024

" As above: When I placed the order online I took out full insurance and picked a car gore company specifically located inside the airport and not offsite When I arrived at Corfu I learned that infact the car pick up was more than 300 meters away, secondly I was advised by the desk clerk inside the Abbycar rental office that the insurance was not sufficient and that I should add their insurance for an additional 210 euros. I was tired and could not be bothered to argue so just paid it anyway, I feel extremely let down and sold something which was not required. I am extremely disappointed with this and will almost certainly not use your services again and share my dissatisfaction with colleagues/friends and online. "

" When I placed the order online I took out full insurance and picked a car gore company specifically located inside the airport and not offsite When I arrived at Corfu I learned that infact the car pick up was more than 300 meters away, secondly I was advised by the desk clerk inside the Abbycar rental office that the insurance was not sufficient and that I should add their insurance for an additional 210 euros. I was tired and could not be bothered to argue so just paid it anyway, I feel extremely let down and sold something which was not required. I am extremely disappointed with this and will almost certainly not use your services again and share my dissatisfaction with colleagues/friends and online. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 4

RHODES, GR - Reviewed by JAMES - 02 August 2024

" Auto Europe was an efficient platform to use and book i would recommend that clarity over insurances and additional payments are addressed as when i booked i upgraded to premium yet AbbyCar still wanted to upgrade beyond that. "

" On collection there focus was to try upgrade insurance at a premium, they needed to block £1600 as a security deposit which was prohibited by my bank. my bank advised that this is becoming an increasing problem as the amount of money is automatically flagged as fraud. I managed to resolve it, however the counter staff advised if i couldn't i would lose the rental amount and or i could pay an additional £500 to resolve the deposit issue. I ordered a kia stonic (2 x suitcases) or similar and ended up with a fiat 500xl which was in a bad state of repair, tyres were worn and not fit for purpose, door would not open at times and the parking brake worked intermittently. I could not fit my suitcases in it without putting down the back seats. this was a really bad experience especially from someone that travels on business and rents cars regularly. by far the worst company i have ever dealt with. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CORFU, GR - Reviewed by FRANK - 01 August 2024

" Terrible, they gave us a car that had a battery that was not charged, after driving it for only 1 hour, the battery died. They then refused to change the battery or replace the battery for free of charge on the same day of the wedding we were attending. They then charged us €100 for them to replace the fault car they had provided to us. Awful behaviour and I will be leaving a very negative review online "

" Terrible, they gave us a car that had a battery that was not charged, after driving it for only 1 hour, the battery died. They then refused to change the battery or replace the battery for free of charge on the same day of the wedding we were attending. They then charged us €100 for them to replace the fault car they had provided to us. Awful behaviour and I will be leaving a very negative review online "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

KOS, GR - Reviewed by ANTHONY - 31 July 2024

" Excellent "

" Perfect from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by SIMON - 26 July 2024

" Whilst it was good to be able to speak to a customer service rep on the phone to deal with the fact that Abby Car had cancelled our booking, the fact that we were still charged a £75 cancellation fee was not really fair. I will think twice before using Auto Europe again (previous experience was very positive) "

" Our flight (the main flight from London to Heraklion) was delayed by an hour. All other car rental companies stayed open till 10.30pm to accommodate this but Abby Car were closed and didn't answer any of their contact telephone numbers. I ended up having to rebook the next morning with a £75 cancellation charge. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MARCIN - 25 July 2024

" Everything explain in previous message "

" This is worse experience with rent car company ..Customer service is very rude.We have issue with the car on the first day our holiday .the battery was death twice , I called then and ask for help but said is it not possible and will be next day .This company just scam people and want extra money . If car come back with sand they charge minimum 150€ , for assistance charge 300£ . This is ridiculous. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CORFU, GR - Reviewed by REBECCA - 24 July 2024

" Good experience. Good price. Would recommend "

" Good experience, particularly when I needed to make a claim. Straight through to someone who let me know exactly what I needed to do very clearly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ROBERT WILLIAM - 23 July 2024

" Quick an d easy, competable prices "

" Nice and easy - great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by AARON - 20 July 2024

" Straight forward "

" Booked a Peugeot 208 (or similar) to be given a Nissan Note which broke down with a busted clutch. However they did recover and replace the car within and hour. Gave us a nice Toyota Yaris. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

RHODES, GR - Reviewed by SAMUEL DAVID - 19 July 2024

" If you recommend such scam companies then you should not be in business "

" They are a scam this company they tried to rip me off with alot of money would recommend for you to take them off your website and to all potential clients to not use them stay far from them "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

THESSALONIKI, GR - Reviewed by GEORGIOS - 18 July 2024

" Competitive rates, great customer service "

" Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by THIERRY - 14 July 2024

" there was no explanation where to pick up the car. all in all a very bad experience "

" the staff were unfriendly with no customer service. no shuttle service to the terminal. rude attitude. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by CHARLOTTE - 11 July 2024

" Our booking experience was very smooth. "

" We were charged a late fee because our flight was delayed, even though we had provided flight information upon booking and it was obviously beyond our control. We were also given a car with a broken radio antenna. Other than that our booking experience went smoothly. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by SIMON - 09 July 2024

" I've used Auto Europe a number of times, always an efficient and good service. Very helpful in informing the local rental company when our flight was delayed. "

" Quite challenging staff with regards to their attitude. Firstly towards existing damage on the car on collection (responsibility of hirer to identify all the little scratches and blemishes), and on return (tried to apportion blame for scratches / damage that had clearly already been touched up. Be aware and careful if you use this company, I found their attitude quite aggressive. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

RHODES, GR - Reviewed by JAMES - 08 July 2024

" good deal so happy "

" Staff at pick up brusque, recording condition of vehicle a bit blase Though I gues thts Greece "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by BEATE - 07 July 2024

" A very bad experience. And when i came back to the counter at supposed delivery day, as they told me i should do when i called your costumers service and told about the canselasion they laughed at me, said no that the car was canseled the day after i was there, on the 28/6, not on 26/6 that they said when i arrived at 27/6 as planned and as was my reservation day. I want my money back. I feel they fooled me "

" When i came to the counter at pickup time, 27/6 24.00, they said my reservation was cancelled the day before. I got no var, and i already paid for the car. And i got no refund. And i had to hire another var at another company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RHODES, GR - Reviewed by ELIAS - 06 July 2024

" The staff, were excellent and welcoming. The car was very clean and tidy. Once again, thank you very much. "

" Thank you for the lady, we met at the Airport; very courteous and welcoming, with a big smile on her face. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAKYNTHOS, GR - Reviewed by ANTHONY - 05 July 2024

" Would recommend for price and efficiency but the car was a bit shabby with a slippy high clutch and rear passenger door didn't open from the inside "

" Didn't have to wait long for the airport pick up. Quick journey to the office to collect the vehicle. Efficient office staff. Needed a child seat in the meantime and they got one for us for a small fee. Quick drop off and security fee refund. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by MR DAVINDER SINGH - 02 July 2024

" I can recommend this again and again. I have used this site before as well. So please try this and then you know "

" Very good.easy to pick up and nothing has been asked ect.well explained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MARK - 01 July 2024

" Seamless service "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by BRIAN - 30 June 2024

" You did nothing about the apparent 100% overcharging for the extra driver. The money doesn't matter it's the principle. "

" The car was fine, as was pick up. The staff were helpful when I added a driver and left the car at Abbeycar for the other driver to collect, and gave me a lift to the bus stop. But, the other driver was charged 10 euros per day rather than 5 euros as specified in the contract. I contacted Auto Europe but you failed to do anything to resolve the issue. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by COLIN - 29 June 2024

" Easy to use and cheap prices but using abbey car in Crete have hidden charges. "

" My flight was 40 minutes late so 40 minutes late picking up the Nissan Micra they charged us 35 euros extra because they waited for us. The car was a few year's old with dirty windscreen and was ok . "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by KATHRYN - 29 June 2024

" Can I have a refund of the difference in cost from the car I booked and the car that Abby car insisted that I have. "

" They insisted that I have a micra car which I had not booked. I arranged for a Peugeot 208 (which was in the next category up from a Micra). Evan though they confirmed that they had Peugeot's available, they would not let me take one. Can I have a refund of the difference in cost? "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CORFU, GR - Reviewed by STEPHEN - 28 June 2024

" all round very good "

" very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by MARK - 27 June 2024

" As above "

" A short walk from the airport terminal to the office. Efficient staff at pick up and drop off. Nice tidy small fiat panda, ideal for some of the narrow mountain roads. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by RICHARD - 25 June 2024

" Happy with the price and the information on advance which allowed me to be confident that I didn't need the extra insurance. Not happy with the agent or the actual provider. "

" Very pushy staff. Looking to sell more insurance when we already had insurance with auto Europe. When we refused, she offered a discounted insurance. When we still refused, she became very curt and abrupt. Taking us to the car and then walking away. The car was a fiat panda with a very small boot meaning we had to put our second case on the back seat. The car is not a like for like of the Peugeot 308 "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

CORFU, GR - Reviewed by DAVID - 24 June 2024

" Very professional service "

" Very clear and transparent information given to allow me to make an informed choice about levels of additional cover (not required) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by IVAN - 21 June 2024

" Very good "

" Very good and efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CORFU, GR - Reviewed by KARL - 21 June 2024

" Have used auto europe several times and they've always provided a great price and customer support "

" walk from airport terminal in close to 400m and not the 150m stated by abbycar. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CORFU, GR - Reviewed by MICHAEL - 20 June 2024

" Auto Europe have so far failed to refund the 700 euro excess taken from my credit card; they are asking for documentation I do not have as I had left Corfu before the company applied the charge. "

" Awful. Total scam. They are not on site. 500m away across busy road with no crossing point. No good with luggage and/or children. They did not offer full-full fuel. They do not record pre-existing damage properly - and there was a LOT of pre-existing damage. Car in poor condition overall, with poor brakes - we decided to not use the car all week because of this, only travelling to and from airport (with no incident). On return the inspector went straight to front underside of car and asked to see our photos of the area. The pre-rental report had the area marked with damage, but he said he had marked it down in a slightly different position and said it was new. They did not provide any photos of the car at the time of pick-up to prove their claim, but insisted we had to do this or we were at fault. They said it was "not their job" to take photos. They threatened to take the full deposit unless we signed and agreed to pay 596 euro. They tried to rush us to sign, then tore up the paperwork - including our copy of the agreement and report - in front of us. We were told they would look at it again later and contact us by phone, but instead they charged the full 700 euro to our card after our flight had taken off. They even opted to convert currency to Sterling without our consent (we were not in the country), and this increases the cost to us. This has ruined our holiday. We feel completely ripped off. I regret setting foot in Corfu. I would be very reluctant to hire a car in Europe again. It amazes me the EU tolerate this practice. The hire company should have to provide evidence by pre-rental photos too, in order to make a fair contract, rather than just vague hand-drawn marks on a pro-forma generic saloon car diagram which has no accuracy or relevance to the actual car rented. I would never use Abbycar anywhere in the world. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CORFU, GR - Reviewed by PAUL - 20 June 2024

" Again they were superb once I found them because of the flight delay and the fact I couldn't find them it cost me thirty five euros because I was five minutes after ten and into out of hours still u live and learn "

" The only downside was there was no signage as to where they were and it was quiet a long walk in the dark to find them they weren't in the airport and didn't make it clear that they were outside the airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ADAM - 20 June 2024

" Great experience at pickup and drop-off. Could not ask for more. Highly recommended. "

" Very helpful and pleasant staff, who explained everything. Quick and easy pick-up, quick and easy drop off. Great value Toyota Yaris. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by JONATHAN - 17 June 2024

" Not the best "

" Car had no aux power for sat nav as broken and a broken lamp. On pick up was said full drove 3 miles and a whole block of petrol dissapearedcso felt like was scammed "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

RHODES, GR - Reviewed by RICHARD - 15 June 2024

" As above "

" Great little car, and it all went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ELWYN - 14 June 2024

" Very pleased "

" Easy to use with min fuss "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by DANIEL - 13 June 2024

" I've never had a problem with Auto Europe and would recommend this website, however i am extremely disappointed with AbbyCar and hope that you can assist by refunding the cost of the vehicle rental which I was unable to collect. "

" Unfortunately I wasn't able to collect this vehicle. When I arrived at the check in desk to collect the vehicle Abbycar was unable to process my deposit payment. The staff member kept telling me I had inserted an incorrect PIN, I tried 3 times knowing each time I had inserted the correct PIN. He said I needed to call my bank. This was not the case, I later arrived at the hotel and paid for my room with the same card, in fact I continued to use the same card, and the same PIN, throughout my holiday without any problems. The reason my card wasn't accepted was a problem with AbbyCar which resulted in me not being able to rent the vehicle. I had to pay an excessive price for a taxi to my hotel. Could you please arrange for a full refund to be made for this booking. I have used Auto Europe a number of times without any problems as you will see from my account, I have always found check in at other locations to be quick and efficient and have never had this problem before. I appreciate you help with this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CORFU, GR - Reviewed by JANET - 11 June 2024

" Auto rental were very good but for the distance to the rental office which I think is probably due to info from ABBYCAR. "

" The major problem with Abbycar is that it was a 450m walk from the terminal to the office. They described it as 150m. I would not book them again as it is too far to walk with all baggage. Other rental firms have brought the car to the terminal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by NEIL - 10 June 2024

" We were the only people in the office so we were served immediately. I'm not so keen on the newly introduced money making scheme of paying 300 euros so that Abbeycar will come out if your car breaks down. I would expect this to be a given but it seems here you have to pay 40 euros fore the pleasure of support within 72 hours!! Not a great service and luckily we didn't need this. "

" It was a good and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by RAYMOND - 04 June 2024

" Quick, efficient and accommodating. "

" Very professional, quick service and the transfer from airport easy to find. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CORFU, GR - Reviewed by WILSON - 02 June 2024

" May use auto Europe again but never abbey card "

" Arrived shortly before 10pm and completed paperwork and car inspection to then be told €35 out of hours fee as after 10pm. When I objected was told could not continue with car hire. No choice but to pay. Complained to Abbey cars but was told I had signed at 10.15pm and only takes 10minutes to complete paperwork and inspection. Never in all time hiring cars has it taken only 10minutes. They refused refund of charge. Never use again. Say it is 150m from airport terminal when it's actually 400 to 500m. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by HAYLEY - 31 May 2024

" Having hired many cars for holiday trips this was the best service provided by the staff and the process of collecting and returning was very smooth and easy. Would recommend taking a video of the vehicle when collecting (which the staff encouraged) as a mark was found on return which was not documented on the paperwork when collecting, but as we had the video proof there were no issues. Overall great experience "

" Staff were super friendly and helpful explaining everything when both collecting and returning the vehicle. Car that was provided was quite old and slightly difficult to drive but for the price paid it did exactly what we needed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAKYNTHOS, GR - Reviewed by ROBERT - 29 May 2024

" Perfect "

" Shuttle service was excellent as was the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by JOHN - 28 May 2024

" A straightforward website to use. "

" A very straightforward rental experience - a 3 minute walk from airport exit. Easy pick up and drop off with minimal waiting and paperwork. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JOHN - 27 May 2024

" Paid for a car bigger than the one I got "

" Was very good, but didn't get the car I should have! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by MICHAEL - 27 May 2024

" Booking process and prices were good. "

" This was a very cheap rental deal, however the car was a bit knackered, soggy suspension, knocking steaming, a driver seat that dangerously slid back on its own going up steep hills. All that said, it did what we wanted without any real problems, I guess you get what you pay for. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 4

KOS, GR - Reviewed by URSZULA - 25 May 2024

" Easy and quick, easygoing pleasent staff. "

" Quick and efficient, pleasent experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by MICHAEL - 23 May 2024

" ok "

" car in poor condition,took out extra insurance,but hire co still tried to get more from me "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by RONALD KIRK - 20 May 2024

" Not told or shown were air conditioning was spent a week getting hot with a crap gearbox staff said it was ok till she parked it up and crunched gearbox and then said it was ok first and last we use you "

" Car was rubbish as were staff "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

CORFU, GR - Reviewed by IAN - 19 May 2024

" we did not know we had to provide a credit card and had to take out the very expensive insurance as a result. This could have been made clearer "

" Staff were excellent but we felt hard done to as we did not have a credit card and had to take out the very expensive insurance "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHANIA, GR - Reviewed by JAGDISH - 19 May 2024

" See above "

" Condition of the car was poor, not very clean inside or out, a yellow light was on the dashboard which I was told to ignore by staff during pick up, we returned the car after we washed and cleaned interior in a better condition then we received it. The radio did not work at all as the ariel was broken before we got the car. The time, date, and other minor information functions not working in the car. Overall poor condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by PAUL - 18 May 2024

" Due to our flight we turned up 2 hours late, 10pm. The effect of this is the hire period was actually 2 hours shorter. We were charged 35 Euro's extra. Absolute scandal. No wonder they have 1.8 Stars on Trust Pilot. Conmen "

" Due to our flight we turned up 2 hours late, 10pm. The effect of this is the hire period was actually 2 hours shorter. We were charged 35 Euro's extra. Absolute scandal. No wonder they have 1.8 Stars on Trust Pilot. Conmen "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by PRZEMYSLAW - 15 May 2024

" Hidden costs and staff which don't care about customer saying they just do they hours and this is not they business so they don't care. Car also has a problem with clutch (permanently problem with changing gears). "

" Hidden costs and staff which don't care about customer saying they just do they hours and this is not they business so they don't care. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CORFU, GR - Reviewed by BAR - 13 May 2024

" No trouble whatsoever "

" Nice service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CORFU, GR - Reviewed by CLIFFORD - 07 May 2024

" Full Insurance policy needs some clarification . "

" Although everything was quite efficient we took your full insurance policy and was disappointed with the staff wanting to charge us again for there insurance saying if vehicle broke down we would have to pay for recovery charges ourselves which we thought was not right . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CORFU, GR - Reviewed by JAMES - 01 May 2024

" Quick, easy and affordable. Highly recommended "

" After a stressful journey to Corfu, the staff at abbycar were helpful, patient and efficient. Dropping the vehicle off was easy. I'd definitely recommend abbycar to anyone visiting Corfu "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ALISTAIR - 24 April 2024

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by ROBERT - 22 April 2024

" EXCELLENT! "

" EXCELLENT! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by CHRISTOPHER - 20 April 2024

" According to the current guidance on Gov.UK a UK drivers licence is all that is required to drive in Greece. An IDP is not required. Nowhere in your voucher notes did it say a paper licence was any different to a photo card licence. Nearly all the hire companies in Crete will only accept photo card licences. There was one company that would hire a car to me using just my paper licence but at four times the cost of the car I had booked through you. "

" AbbyCar refused to hire the car to me because I only have a UK paper driving licence and no International Drivers Permit. Had I had a UK photo card licence there would not have been a problem. Nowhere in the information I received was there reference to problems with paper licences. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by LUIS - 14 April 2024

" Great service at a very good price. Thanks "

" Easy to find and very reasonably priced. Didn't have to wait at all at pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by PANAYIOTIS - 02 March 2024

" Easy transaction. Very helpful "

" Excellent service, flexible and accommodating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KOS, GR - Reviewed by LEO - 23 November 2023

" Auto Europe USED to be a great company to deal with. I don't know if they have been taken over or management has changed, but this was a DREADFUL experience. I used to recommend them on a regular basis. Now I will recommend avoiding them to anyone and everyone "

" I was delayed in collecting the car. Instead of waiting they just left and no-one was available, either in person or on the phone. No apology. No refund. No service. AVOID at all costs "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by RICHARD - 13 November 2023

" The car was booked through Auto Europe. The online information was clear and the pricing competitively set. Once booked, the confirmation and voucher was sent promptly with a couple of follow up reminder emails nearer to the booking. I recommend Auto Europe. "

" No real concerns at all. Improved directions to the AbbyCar office would have been useful as it was quite difficult to find. The car, a Kia Seltos, was slightly smaller than the VW T Cross we expected to hire but in good condition. We were told not to drive off-road and the hand-over was efficient and quick. The car proved to be perfectly fine and was easy to drive. We returned the car having had no issues at all. The return was easy. The AbbyCar member of staff checked the car for damage, including the fuel level and then told us that everything was ok, signed the form and said that we'd receive any deposit owed within days. All in all, our experience was positive. We stuck to the legalised roads, drove carefully and enjoyed our driving within Crete. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by DAMIAN - 04 November 2023

" Excellent, thank you. "

" Excellent, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CORFU, GR - Reviewed by MICHAEL - 02 November 2023

" No issues at all - excellent! "

" Great check in, very nice staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RHODES, GR - Reviewed by DAVID - 02 November 2023

" . "

" Abbycar staff were short tempered and unhelpful. We gave a deposit for 2 card of almost £1600 that has not been returned. Will not use again! "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 4

RHODES, GR - Reviewed by MARTYN - 30 October 2023

" Very clean newish car "

" Bit of a queue whilst picking up the car took 30 to 40 mins . Apart from that pick up and drop off very smooth. No other issues "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

THESSALONIKI, GR - Reviewed by KRZYSZTOF - 29 October 2023

" No issues "

" Everything was pretty good except the scare tactics about breakdown recovery that pushed me into paying for breakdown cover. The way the counter staff laid it out, I would have had a stressful week if I didn't take it out. Given I had never used Abby Cars and never been to northern Greece, I didn't know what to expect, and the reliability of the car, and so purchased the extra, which was more than my entire rental. I suspect this is how they are able to offer such competitive prices in the first place. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

RHODES, GR - Reviewed by STEPHEN - 24 October 2023

" I have used Auto Europe previously and it has all gone well, but I am very disappointed to have paid €70 extra for a larger vehicle, only because the intermediate vehicles would never hold 4 large suitcases, so I feel that description was inaccurate really. Perhaps you might consider rectifying the description or be more specific about the suitcase size ! "

" We specifically booked the car as it showed it could take 4 suitcases, 4 passengers. When we were offered a car in the intermediate range as booked, it was clear we were never going to get 4 people and luggage for 4 for a weeks holiday. We ended up having to pay for an upgrade to a larger vehicle just to accommodate the luggage. I would just prefer this to be much clearer, as the only suitcases the intermediate car would carry is small overnight/weekend cases. This is not appropriate for a weeks hire at, what is a holiday destination, therefore unlikely to have people with small suitcases. Other than wasting time on collection try to solve the issue, paying for additional hire the vehicle was ok and served us well. The book through yourselves, save the description of size/capacity was very straight forward. I would urge people to check the actual size and this lesson has been one learnt. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

RHODES, GR - Reviewed by PETER - 20 October 2023

" I have always been happy with Auto Europe apart from my last experience "

" I was very shocked to find out that I had to pay an extra 10 euros per day for being aged over 70 which I feel I should have been made aware of when booking and not hidden in the small print. I also note that most companies only apply this fee to over 75 year olds "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by JOHN - 20 October 2023

" Very unhelpful, I forgot my license ( totally my fault ), but was travelling with a friend whe had theirs. I asked for the booking transferring into their name but Abbey refused. They were however, happy to rent me a car without my licence if I paid 200 euros in cash. I called Auto Europe for assistance, but the lady I spoke to said she was unable to help. I asked her to book us a vehicle in my friend's name but she wouldn't do that either. So I lost my money on my original booking and was left no option than to pay another €200 for a car. Very poor all in all. "

" Very unhelpful, I forgot my license ( totally my fault ), but was travelling with a friend whe had theirs. I asked for the booking transferring into their name but Abbey refused. They were however, happy to rent me a car without my licence if I paid 200 euros in cash. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RHODES, GR - Reviewed by SCOTT - 20 October 2023

" Great value for money, the car done what we needed it to do but did struggle on a couple of steep hills. "

" The shuttle bus was efficient and friendly and the staff at Abbycar were friendly. The windscreen of the car could be cleaner / clearer as it was smeary on the inside. Also the screenwash bottle was empty. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by PHILLIP - 17 October 2023

" Great "

" Very friendly no hassles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by THORSTEN - 17 October 2023

" Unless there is a significant refund of the €600 deposit taken, I am not going to recommend Auto Europe or Abbeycar for further rental. "

" I raised a complaint as Abbeycar charged an excessive amount of €560+VAT + other charges to repair a chip on the windscreen. This seems to be just a convenient way to bag the deposit. There was also an asymmetry between the inspection at check-out and check-in. In particular, we were not prompted to look at windscreen chips at check-out. The The check-out inspection was only done from the outside and we were only prompted to look for scratches larger than 5 cm on the finish and dents/bulges. In contrast, the inspector went into the car at the check-out from where the chip was more easily to detect. My partner and me are not aware that we got a hit by a stone creating the chip and there is the possibility that it was there before. However, admittedly we cannot exclude that it happened during the rental and as it is not documented, need to take responsibility. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CORFU, GR - Reviewed by RICHARD - 16 October 2023

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHANIA, GR - Reviewed by SEAN - 16 October 2023

" Great price, great service from staff but car wasn't in great condition. "

" When we collected the car the girl on the desk was brilliant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CORFU, GR - Reviewed by ROGER - 15 October 2023

" First class service, car was clean and ready to go "

" Polite and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by PATRICK - 15 October 2023

" Really good value and would book again "

" Car was what was needed for 2 people n Crete "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

THESSALONIKI, GR - Reviewed by ADRIAN - 14 October 2023

" See above comments about Abbycar "

" Even before I collected the car I had some concerns about the attention this company pays to details. It seems they have failed to update their terms and conditions now that the UK is no longer in the EU. The terms say they require an Informational Driving Permit for licences issued outside the EU. However, in reality, they don't. This meant that we went to the trouble of getting passport photos and documents to obtain an IDP which was never required. This situation was especially frustrating because before traveling I emailed autoeurope to double check if an IDP was actually required. In reply Pedro Ferreira‍ said it was a requirement and that if we didn't have one we should cancel our booking or change the driver. I just wonder how many customers from the UK just cancel because of this simple oversight by Abbycar. All they need to do is update their terms to reflect current legislation - UK drivers do not need an IDP to drive in Greece or anywhere else in the EU. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by JANET - 12 October 2023

" See section 3 "

" Abby Car didn't have a car for us at pick up - the computer system had overbooked. They arranged another car from another car hire company at no asdditional cost to me. Overall delay of 2 hours to pick up car. Abbey Car was professional and helpful, but unsure why alternative car couldn't have been organised before my arrival. Auto Europe contact was good but would have been better if Auto Europe representative spoke directly to alternative hire car company to save customer having to revisit all details of contract. Company tried to sell increased insurance to value of additional £300.00. Auto Europe helpful when I contacted them at the car hire office, but this shouldn't have been necessary. This could have been a smoother process. The alternative car hire company was excellent and gave me a upgrade on care for no additional cost and all went smoothly from then on. Scores of 1 reflect that we didn't pick up a car from Abbey Car in end - should have a N/A . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by GARY - 11 October 2023

" Poor taste in mouth after using shabby cat ! "

" Should be called Shabby car ! Long wait at pick up Long walk to pick up Poor downgraded car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

RHODES, GR - Reviewed by BIROL - 10 October 2023

" Happy with experience of renting a car. "

" All went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

THESSALONIKI, GR - Reviewed by SEBASTIAN - 10 October 2023

" I have not been informed about late pick up fee until I booked and paid. I think Abbycar breached the rental contract as it is their responsibility to ensure a car they are renting have current service stamp as they call it in Greece. I believe I deserve some sort of compensation for having to drive a car without legally required MOT. "

" I was given a car without MOT and got stopped by Police. Luckily the Police was very cooperative and sorted out the sitiuation with Abbycar. I was also charged late pick up fee as I booked my car at 22:00 and late charge starts at 22:01!!!! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by SIMON - 09 October 2023

" The deposit was taken and they were friendly. On return of car there was no proof that the deposit being refunded so I will be checking my card , there was nothing g to sign to say the car was returned in good order even after asking for something "

" We upgraded on booking to a Ford fiesta, and we're given a old Nisan micra which struggled up hills, which apparently was an upgrade (automatic) "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

HERAKLION, GR - Reviewed by ARTHUR - 09 October 2023

" Very helpful staff "

" Very helpful staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ATHENS, GR - Reviewed by MELINA - 08 October 2023

" Very friendly bus shuttle driver and front desk.. "

" Very easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by ANDREW - 08 October 2023

" Was ok. Car was not in the best condition. "

" The hard sell about additional insurance was unnecessary after the representative being told that additional insurance was already in place. Car was scratched to hell, clutch almost worn out but otherwise worked to plan. Unnecessary warning about returning car full of sand. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

RHODES, GR - Reviewed by OLIVER - 07 October 2023

" From airport had to wait 10 mins for shuttle to arrive , there office was approx 5- 10 mins away , there was people already being served so took about 45 mins to get car sorted . Returned car no problems all okay "

" From airport had to wait 10 mins for shuttle to arrive , there office was approx 5- 10 mins away , there was people already being served so took about 45 mins to get car sorted . Returned car no problems all okay "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by ALEXANDER - 06 October 2023

" Perfect "

" Everything went smoothly no stress for me which is what I want. This was the second time with Abbycar...very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by GARETH - 05 October 2023

" As above. "

" I waited for 30 minutes for the airport pickup and 90 minutes in the office to be served. Once served, I received the car keys only for the staff member to say that I wasn't allowed to take the car due to the size of my bike bag (large soft suitcase). I explained that it would fit in the backseat or in the boot with the backseat down. However, she refused and gave me the option of an upgrade for 175 euros. In an impossible position and in need of a car, I paid the extra. I later submitted a complaint through Auto Europe and hope to receive a refund for the difference. The upgrades car hadn't been cleaned and the media in the car didn't exist / work . The experience of returning the car was good. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

RHODES, GR - Reviewed by STEPHEN - 03 October 2023

" Very good as used Auto Europe a lot in the past. However on this occasion two issues: 1) The indicated pickup place on the Auto Europe voucher at Rhodes Airport of Exit 9 is wrong, it is Exit 5. Exit 9 is departures, and that doesn't matter because you are dropped at the airport by the shuttle bus anyway. Exit 5 is important because it is a walk away and you wait where no one can tell you anything about picking up a rental car there. 30 minutes wasted! 2) Whilst the insurance purchased through Auto Europe was extra cover, Abbey did not recognise accept it was fully insured unless I paid more, which I did not because supposed to be included with the offer! "

" Whilst off the airport that requires a wait for the shuttle bus and a 10 minute drive I think it is better than queueing at the airport and being charged more. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by JOHN - 02 October 2023

" Driver over 70 surcharge not indicated until paid . Not good . "

" Due to flight delay ... advised U.K. who did not tell Abby ... there was confusion when collecting . Eventually agreed to rent a car . Took us to the terminal which was good . "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by ROGER - 01 October 2023

" Only catch was 1st bar of fuel guage dropped after less than a mile, yet when I toppe dit up, that same bar lasted 3 hours driving, so prev hirer pulled a fast one, or someone is syphoning off the tanks. "

" Only catch was 1st bar of fuel guage dropped after less than a mile, yet when I toppe dit up, that same bar lasted 3 hours driving, so prev hirer pulled a fast one, or someone is syphoning off the tanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

RHODES, GR - Reviewed by STEVEN - 30 September 2023

" Excellent 10 out of 10 "

" Experience was superb great price and extremely helpful from pick up to drop off would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by PAUL - 30 September 2023

" A very smooth and easy process from booking to drop off "

" Very friendly and efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by IAIN - 29 September 2023

" See above. Very poor experience. "

" I already have in a previous complaint some days ago. Im awaiting a response. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RHODES, GR - Reviewed by WILLIAM - 29 September 2023

" no problems, returned as found, deposit back on my card in minutes, "

" was a little worried, comments like we are no bothered about scratches on the vehicle do concern, as other agents have tried in the past to screw me over, it dosen't matter on collection, however it does on return, this time, all good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAKYNTHOS, GR - Reviewed by GARY - 29 September 2023

" We are going back to Zante next year and would definitely use the company again, the prices are very reasonable "

" Very good service online and with the staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CORFU, GR - Reviewed by GRAHAM - 29 September 2023

" The following day, I called Auto europe and explained the very poor situation with Abby cars. Auto europe arranged another car with Greenmotion, who were very proffessional. Then I was charged a further 114 euro for this second booking, and was told I would be charged 50 by Abby cars or Auto europe for a " no show". This "no show" is a no show from Abby cars. You will not make any charge what so ever to my card in relation to Abby cars. "

" There was no car for collection at airport. The instruction to exit arrivals, and turn left looking for Abby Cars. We waited 40 minutes, and still no Abby Cars. We took. 40 euro taxi to our hotel, which I will claim back from you. Abby Car offices are 850 meters from the airport, so not " on airport" as described in voucher. There offices were closed, no one in the office, most lights switched off. I would never suggest anyone uses Abby car rental. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KOS, GR - Reviewed by NABILA - 26 September 2023

" Woman was very rude to us, she refused to give us our car and kicked us out when we said this was not fair. Awful place would never use again or reccomend. "

" Woman was very rude to us, she refused to give us our car and kicked us out when we said this was not fair. Awful place would never use again or reccomend. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RHODES, GR - Reviewed by JOSEPH - 25 September 2023

" Very poor and unacceptable "

" Very unhappy. There suppled a shuttle bus which was OK. When we arrived we were told we needed a credit card which we don't have. Yes it was on the paper work but we have never had to use one before as my visa debit card has always been accepted.They in the end said we could still have the car if we paid another €350. My card was then accepted to pay this extra money. We had already paid the price of hire when it was booked. We didn't understand why this was but we paid it as we needed the car. They then said they would give us the next size car up. The car had an awful lot of scratches and black marks on it, so my wife had to take a video of the whole of the car. As we got half way to our hotel the service light came on. So we rang them to report it. First of all they didn't understand why it was a problem for us. I had to insist on returning the car the following morning to be checked. We had to take it to there garage to be sorted. With all the cars we have hired in Rhodes we have never had anything like this. We will never use abbycars again as we ended up paying a lot more for it and would of got a better deal elsewhere. We were not the only holiday makers that this happen to. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by PHILIP - 25 September 2023

" Staff were very friendly and helpful "

" Staff were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CHRISTOPHER - 25 September 2023

" Extremely bad experience "

" Arrived to airport delayed flight, place was closed and we where left stranded at night with a small child. Couldn't get hold of anyone on emergency number and the number given for the car hire was wrong. Eventually spoke to customer service next day., extremely unhelpful and told us we would be classed as a NO SHOW and the car hire cancelled. Absolutely appalling service and we are still waiting for a full refund over 2 weeks later. We had to borrow money to hire a car as my wife is in poor health so was essential we had a car. Ruined the start of our holiday and will never use your company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by PAUL - 25 September 2023

" Not great experience with Abby Cars "

" When picking up the car, they added on a condition on where the car can be used off road. The full conditions were not explained and we received a charge. We have contested this because we did not take the vehicle off road and followed the Sat nav, which was a formal road but they ignored our email and still charged my card. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

RHODES, GR - Reviewed by LEILA - 24 September 2023

" Bring given the wrong location for the pick up to take us to the car rental location was a very stressful start to the holiday. "

" We were told to go to the wrong exit gate at the airport to find our free bus to the car rental location. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by MATTHEW - 22 September 2023

" Everything else about the experience was pretty good "

" I think the customer service, including the shuttle to the airport, was fantastic. My only issue was the car: I appreciate that you don't necessarily get the car offered. But we went from a VW T-Roc to a Fiat Tipo and it didn't feel like-for-like in any world. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by NEIL - 21 September 2023

" Easy online experience "

" Tired at pick up and they tried to sell us extra insurance even when we said we had insurance "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ALFRED - 21 September 2023

" Would highly recommend this company. I certainly will be using them again. "

" Picked up car which I think was upgraded. The staff were very courteous and quickly had me on my travels. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ROBIN - 18 September 2023

" Excellent service, excellent product, we were very satisfied and would not hesitate to recommend Abby Cars to others. "

" Very smooth process from the airport to getting us on the road. Helpful and friendly staff. The trusty Fiat Panda got us through yet another holiday in fine fashion and without complaint. Simple final transaction upon return of the car before we were taken back to the airport in good time for our flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by AUDREY - 17 September 2023

" Great ! "

" Very friendly and not fussy staff, hassle-free pick up and drop off, good car. Highly recommended ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KOS, GR - Reviewed by CHARLEY - 15 September 2023

" Pick up took too long. "

" Tried to charge me for extra driver when it was on original booking then on second voucher doc sent to me it had disappeared. But when I checked original doc it was there. Felt very sneaky and like I was being ripped off. Other people would have just paid up - luckily I remembered and checked back on the original documents. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

RHODES, GR - Reviewed by NEIL - 13 September 2023

" The company Albany made us pay and an additional €300 as we did not have a credit card to make the €1500 deposit. A debit card was not accepted which is bizarre. When we dropped the card off they only returned €200. The €100 they took, is robbery. The car we had was smaller than the Peugeot 208 we thought we was getting and was worn and the central locking didn't work The lady at the desk was also rude, the whole experience was a bad start to the holiday. "

" The company Albany made us pay and an additional €300 as we did not have a credit card to make the €1500 deposit. A debit card was not accepted which is bizarre. When we dropped the card off they only returned €200. The €100 they took, is robbery. The car we had was smaller than the Peugeot 208 we thought we was getting and was worn and the central locking didn't work The lady at the desk was also rude, the whole experience was a bad start to the holiday. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

CHANIA, GR - Reviewed by BRUCE - 12 September 2023

" Absolutely no problems which is quite unusual when renting a car. Very Happy "

" Very easy and efficient service Staff very pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by ANDREEA - 10 September 2023

" The car could have been better but overwall was a good experience and would go back "

" Good and straight forward experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RHODES, GR - Reviewed by MARTYN - 10 September 2023

" Great rates. "

" So easy to book. Good rate. Simple process at collection & drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by SEAN - 09 September 2023

" staff very polite "

" staff very polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by ABDULKADIR - 08 September 2023

" Very bad experience with Abbycar and autoeurope "

" Very bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

RHODES, GR - Reviewed by JENNIFER - 07 September 2023

" SHOCKING "

" Shocking experience all round. Was told pick up and drop off was the airport but in fact it was 5-10 minutes away from the airport in a taxi. The staff (bar one lady and one man) RUDE and very unapproachable. Actually one of the worst car hire experiences I've had whilst on holiday and for this reason I will not be using Auto Europe again to help find me one!! Disgraceful "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CHANIA, GR - Reviewed by CLIVE - 06 September 2023

" Have had better experiences with hiring a car this was undoubtedly the worst car we have ever been given "

" The car was not as specified the boot was tiny , we booked one for 3 cases and 5 people the battered Suzuki we were provided with was disgustingly stained inside , there was a chip in the windscreen. My case was damaged after having to be wedged in. We asked for another car but they only had smaller vehicles available. The gear box missed gears, the engine was pathetically under powered and keyless entry did not work. It barely made it up the steep roads. This car is fir only for the scrap heap and in our opinion was dangerous to drive.the steering also tracked right. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by NIGEL - 04 September 2023

" Everything went like clock-work from picking up car to dropping off location, as well as mini bus transfer to and from airport, all staff were very friendly. "

" Everything ran smoothly, from airport pick-up point to short journey to car hire shop, we were on our journey in no time at all, would certainly use their services again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by OLIVER - 01 September 2023

" good all round "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by STELIOS - 31 August 2023

" Brokers with good quotes most of the times "

" Car was in poor condition mechanically. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 2

THESSALONIKI, GR - Reviewed by IOANNA - 24 August 2023

" Really quick and reliable company "

" The staff is very friendly and helpful. They gave me an extension as I requested it immediately and they made it really easy for me. Excellent service!! Highly recommended!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KOS, GR - Reviewed by MICHAEL - 22 August 2023

" The worst experience with no support from auto Europe despite many attempts. We finally cancelled but were charged a £100 cancellation fee. Will never use this agency again. "

" Shared to customer service. After booking and paying for a car from airport our flight was delayed but we couldn't inform the office until we landed - when they'd closed and marked us as a no show. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by SUSAN - 21 August 2023

" All good. "

" Car was dated and needed servicing. Gear stick was falling apart and clutch very stiff! But basically it drove fine. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 4

CHANIA, GR - Reviewed by PAUL - 16 August 2023

" Staff helpful "

" The car we ordered wasn't available when we arrived. We were given an alternative. Told it was an upgrade. Wasn't. A babu seat was in car. Had to be removed on our entry to car. It was left there. A few issues with car. Clutch issues. Not a great standard. But did get us from A to B. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by STEWART DOUGLAS - 11 August 2023

" Astoundingly different aggregators sent me to Abbycar via AE on the same day for the same car with vastly differnt pricing...it pays to shop around. "

" Nearly every panel of the car had a scuff or dent, the staff were efficient and marked all on the checkout sheet....but I expected the car to look smarter than it did. Also the car tyres were inflated to 32 psi.....should have been 38 with 4 adult passengers and bags...I had to correct this myself and the lower pressure made a massive difference in fuel consumption and power on steep mountainous roads. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CORFU, GR - Reviewed by JAMES - 10 August 2023

" Very disappointing always want to recommend car hire firms and to also use them in future but alas not this time "

" The plane arrived late at corfu airport couldn't find tge car hire place nobody to help abd then we're charged for late arrival. Car was tired and not what we exoected "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

ZAKYNTHOS, GR - Reviewed by ASHLEY - 08 August 2023