ABC RENT CROATIA Car Rental Reviews

RIJEKA, HR - Reviewed by MARK - 01 September 2025

" Good apart from local agent trying to take money deposit on top of the agreement sum with yourselfs "

" All good apart from insurance held due to a small indent that was probably done by a car door opening on the car. Need to claim this back as we were fully covered by yourself. Can you let me know if you have received anything re this please "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MATTHEW - 25 August 2025

" Overall excellent value, way cheaper than alternatives on other websites. Rental was stress free and high quality. Aside from the notes about ABC rent not being located in the terminal as advertised. "

" ABC was good value, the car was new and there was no funny business picking up or dropping off. Staff were friendly and efficient. BUT the location is NOT in the airport terminal. It is necessary to call the number on the booking sheet and they come and pick you up and take you to the car location. It is a short distance away so not a big deal but it is advertised as IN TERMINAL so quite confusing/disconcerting on arrival with no sign off an ABC desk. Advise saving the location in the satnav for return as the ABC rent location is NOT IN THE TERMINAL. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PULA, HR - Reviewed by NICHOLAS - 22 August 2025

" An excellent hassle free rental. Auto Europe website straightforward, customer service call centre was helpful and efficient, and the partner hire company was straightforward. "

" Excellent rental with minimal hassle. Helpful friendly staff. Recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PETER - 10 August 2025

" See above. This car hire was not what I had booked through Skyscanner. "

" I booked with Auto Europe for an car hire located at Zadar airport. When I arrived I was told we had to phone and wait for someone to pick us up and take us off site. Once there, we were told we had to pay extra for a car wash and extra £60 for a late pick up fee. All of these were small print hidden extras. I had to pay nearly as much again on extras as what I had already paid to hire the car. I won't be using ABC or Auto Europe again for car hire "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by SAM - 15 June 2025

" As above. Shame it was off site and more so that this was failed to be communicated. Had it been communicated, I feel this would have been an excellent service. "

" The overall services was excellent. However, Our voucher didn't make any clear reference that this was an offsite hire. Auto Europe also understood it was on site. The service once sorted was great, but it took us 30 minutes and 3 calls to auto Europe to confirm that this was off site and collection? Which was not ideal when travelling with toddlers... "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ALAN - 30 October 2024

" I rent cars frequently and can say that this was the worst customer service I've ever experienced. Cheap but certainly not cheerful! "

" No meet and greet as arranged on arrival at Dubrovnik. No answer on mobile number supplied. Airport info desk had never heard of ABC and they weren't listed next to the car rental freephone in terminal (15 more reputable rental outlets were listed). Had to exit airport, cross the road and ask around other rental outlets before eventually finding ABC in a shack with no ABC signage at all. The member of staff at the counter was then not only unapologetic, but argumentative and rude. Fuel tank was not full as agreed. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by TIMOTHY - 06 September 2024

" . "

" The only comment i would make is that when i booked i made sure it was a company that said location "inside terminal". Our flight was late and we got out of the terminal at 01:00 and couldnt find the booth. After asking people and wandering around my wife found the paperwork and switched off flight mode to make a call. They arrived very quickly and took us to their site which was only 5 mins away by car but we would not have found in the dark. WE just wish we had been aware of this in advance. Apart from that all was very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by RICH - 01 September 2024

" Not happy about being told without warning about crossing boarder fees "

" Not happy about being told without warning about crossing boarder fees "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by DARIUSZ - 01 September 2024

" Never again "

" Looks like scam. Cancel our booking when we was at aircraft. Definitely not recommended. Use companies very popular in all world. Prices are a bit bigger then poor companies like ABC RENT but always you will get what you booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by SARIT - 26 August 2024

" Bad!! "

" The car was not there when I scheduled to pick it up. Expecting to get refunded!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by STUART - 13 August 2024

" This was singularly the worst hire experience I have ever had. I have logged a complaint and depending on how that is dealt with will ultimately decide how I continue to veiw the company, in the meantime, I will actively discourage freinds, family and colleagues from using your service. "

" On arrival at the destination airport I was left without a vehicle despite having already paid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by MATTHEW - 05 August 2024

" Nightmare "

" We were supposed to pick it up in Dubrovnik on 24th JULY,but KLM delayed out flight till next day.I wrote to you to try and get a car for the next day,but we did'nt even get informed that it was ABC rental.Nonnw fo the other companies that were near ABC apparently,but we were led to believe it was outside airport where all the other comoanies were.Although you knew our new flight number,exactly same number,arriving at 1130pm,it says on your booking ,you close at 11.15pm,so why did;nt you inform us tht you would be closed anyway, I demand a full refund of the money you took out of my bank. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by EMIN - 02 August 2024

" Very, very good "

" We are satisfied for % as we receive better card than we rented and the staff was so helpful can Recommend to everyone "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 31 July 2024

" Easy, quick and excellent! Would definitely use this service again! "

" Excellent service, would definitely use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by GORDON - 25 July 2024

" The only problem is when picking up the vehicle ABC had a I.T problem with the couple in front of us which caused delays for us "

" Very helpful front of desk at ABC "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DANIEL - 21 July 2024

" no happy "

" Wrong adrress . No at airport pick up ABC rent can no exist at airport Could not google "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by IAN - 27 June 2024

" We had an awful experience and all you cared about was making sure you had your slice of the money, there is nothing else other than middle man greed with you. We hired a car through you which stated in the contract that out of hours fees were included. Upon arrival, the provider said it was a mistake and we needed to pay an additional €120 for the out of hours service, but admitted that the contract stated otherwise. They said we could leave and lose our money, or pay the additional. We expected that AutoEurope would recognise this as illegitimate instantly, but instead you said we should have paid the fee and "tried" to reclaim it through them. Now you have said a bunch of lies that we were late, when we weren't, and you are not going to provide a refund. You are a terrible company that provides no means for review. You publish your own review which isn't gauged and all others on independent sites highlight massively lower ratings. "

" We arrived and the Rental Agency refused to rent us the car unless we paid Out of Hours fees of €60 each for pick up and drop off. We explained that it was clearly written in the contract that this fee was included in our rental price, which they acknowledged, but said it is a mistake. They said the only way they will rent the car is if we pay the additional amount. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by JAMES - 13 June 2024

" Have asked for refund on late pickup fee. If receive that back. All will be forgiven. "

" Late pay fee added even though I arrived on time. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ELAINE - 16 October 2018

" We were satisfied with the service from auto europe but not so keen on the service provided by ABC rentals "

" This was supposed to be a meet and greet at Dubrovnik airport but there was no-one there to meet us. After a couple of phone calls we were told to go to a site off the main airport concourse where ABC were located in a converted container which was not easy to find. Didn't feel this was brilliant service. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by JULIE - 14 October 2018

" Always use Autoeurope for Split rentals. Always have been reliable. "

" New Suzuki Swift in great condition. Picked up promptly at airport. All hire cos off site at present due to redevelopment of airport. Sent photos and good explanation of how to find offsite depot to return. Helpful service staff and reasonably price. All good. Will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ELENA - 20 September 2018

" As the above. Car was OK,staff gave us the impression not being professional,clear and honest. "

" Car was OK, clean and functional , did have what we asked for. Staff was giving impression pushing for extra insurance payment and paper work was not clear and professionally done.We had to ask to have the damage clearance paper signed! I left with the feeling they were trying to make more money from us. I used my credit card(first time i did)and i got a text from my bank while boarding the plain someone was making a payment with it. As i said,new credit card,never used before,except to rent the car in split. Could be an infortunate coincidence. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MARTYN - 01 September 2018

" See above. "

" ABC were not aware we were coming. Had to wait over an hour for then at airport. Then didn't have the car I ordered. Gave us a smaller car which was very cramped for the 2 hour journey to our apartment. Car was not even clean. Our car then turned up at 9pm the following day. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANDREA - 31 August 2018

" I am very satisfied and I would recommend to other friends to use ABC, friendly staff and prompt communication. The car was in perfect conditions! "

" Very punctual and easy to deal with, recommended ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MARK JUSTIN - 28 August 2018

" We had to wait ages to get picked up from the airport only to be told that myself and children had to stay behind at the airport even longer as there was not enough space in the pick up vehicle. My husband then had to come back and fetch us later. The drop off at the end of the rental was even worse. My husband waited in the hot sun outside their office for over 50 minutes. He was eventually told they were busy with another client. Really terrible customer services and we will never use this company again. "

" We had to wait ages to get picked up from the airport only to be told that myself and children had to stay behind at the airport even longer as there was not enough space in the pick up vehicle. My husband then had to come back and fetch us later. The drop off at the end of the rental was even worse. My husband waited in the hot sun outside their office for over 50 minutes. He was eventually told they were busy with another client. Really terrible customer services and we will never use this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PULA, HR - Reviewed by JONATHAN - 25 August 2018

" Auto Europe could not help us satisfactorily with our problem. We paid money up front for a rental which did not materialise, then Auto Europe would not arrange a replacement car for us. We were told we would have to make a new booking for a car, paying out AGAIN, and then claim back the money for the original rental when we returned home. It is difficult to contact Auto Europe by telephone, and I cannot fill in the claims form online because the options given for a customer complaint do not match our issue. I've emailed and sent details of our booking and our problem, but am still awaiting a satisfactory response and a refund. I am disgusted with this service and would never use Auto Europe again, nor would I recommend friends and family to do so. We ended up paying a higher rate for a smaller car for less time on holiday, when we had already paid money in good faith to yourselves for car hire for our entire stay. In twenty years of hiring cars we have never encountered such appalling service, and are now considering legal advice if we don't get a swift refund, some kind of compensation and an apology. "

" They were supposed to Meet and Greet us at the airport in Pula but didn't turn up. There were no representatives at the airport to speak to. We rang their number more than 12 times before their close of business, and got no reply. We got no reply the next day either. Nor did Auto Europe, who we rang the next day to try to sort out the problem. We had to find our own way to our accommodation and arrange a new car hire ourselves. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by JONATHAN - 18 August 2018

" Very poor, will never use again "

" Had to wait 2.5 hrs in the airport for the car to arrive on pickup "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ARTUR - 03 August 2018

" OK service, working "

" I had to take time to pick up the car and leave it outside the airport. Very restrictive control of the car when handing over. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by THERESA - 02 August 2018

" I paid £346 approx up front for the car. was not expecting to pay another £200, at the office before I could take the car. turned out to be a very expensive car hire. "

" no one to pick us up from the airport. we had to call them and waited for 30 mins. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by STEFAN - 19 July 2018

" My recommendation will be to look at a number of offers and to look at the terms and conditions before making a decision. "

" Those who never rented from them: there is no office at the Split airport, you need to look out for a person carrying your name - you are taken to a place a few 100 m down the road where a small office is located and where you will be given the actual detail of the deal - I am sure these are in the general conditions but who reads them in detail to be fully aware of what is coming? The insurance policy of the company is such that they block a large amount to cover damages to the car or you pay 600 EURO (ending up at 500 EURO after negotiations) to waive your responsibility in case of damages. Sure the rent is low but the insurance obliterates any apparent price advantage. I made the mistake of not comparing the terms and conditions in detail between the different companies. On the up side the company opened earlier as our flight was changed to an earlier hour (!) and we were dropped at the airport move. The staff is very friendly and communicates well. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PULA, HR - Reviewed by HUGH - 26 June 2018

" I might change my mind about not recommending them after I have heard how they are handling my NO SHOW FEE issue "

" Our flight was delayed by 2 hours. We had to phone ABC to come and meet us. ABC Rent then proceeded to charge us (we had 2 cars with them) a 70 euro per car NO SHOW FEE as our flight had been delayed and we weren't there on time. The NO SHOW FEE per car cost more than each car did for the week. I ohoned Auto-Europe immediately who said that they could not help us other than arrange two different cars at a much higher cost to what we had paid originally. I obviously declined, and paid each NO SHOW FEE on my card. I have contacted auto-Europe upon my return, and am awaiting to hear from them concerning this unacceptable episode. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by MATTHEW - 20 June 2018

" Disappointed to find the additional fee for the border crossing. AE should have made this clearer "

" Disappointed to find out that I had to pay approx €150 to take the car across the border despite having emailed them to find out if it was free, which they said it was. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by KEVIN - 10 June 2018

" Location of the dealership is a tad difficult to find and bookers should be informed the offices are at least 15 mins walk and provide details of their location. Overall we thought the experience was excellent. "

" The staff were friendly professional and helpful. The car was superb!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PHILIP - 05 July 2015

" The voucher stated that they were in the terminal. They do not have a presence in the terminal. They are base in Split and they send the car to the airport. It arrive 1/2 hour late. The car was old and had many scratches on it. It had 80,000 kilometres on the clock and had had not be valet very well. The brakes squeaked. The oil indicator, stated that oil needed at the next service. The rep told me that the battery had run down in the key ring and I would have to open it with the key then press the all doors open button inside the car. I would not use this company again. "

DUBROVNIK, HR - Reviewed by CHRISTOPHER - 20 June 2015

" The car hire form informed us that we had to pay extra for insurance, and that the insurance from this company didn't count. We didn't have the money for the insurance as we didn't expect to have to pay for it so we had to cancel the car hire. The manager stated that the company had several problems with this company, something that has now cost me money. "

" We didn't get the chance to hire due to error with booking, however they provided a lift to the hotel for cheaper than standard taxi fare. They were very reasonable. "

SPLIT, HR - Reviewed by NIGEL CHARLES - 14 June 2015

" Faultless attention on the 'phone. Car available on time at Spilt and met on time when returned. Excellent. Would I use Auto Europe again? YES. "

" Courteous and punctual. Car well prepared and clean. Full explanation provided. My only comment and this IS NOT but not a complaint was the Suzuki sx4 - not a car I would buy or wish to drive again. "

DUBROVNIK, HR - Reviewed by ANDREW - 14 June 2015

" They tried to get me to pay them 10euro for the police in cash. I've travelled to Montenegro many times and never was asked for this before. They then said I had scratched the car when all it was was a mark that could be polished out. I found them totally corrupt. "

SPLIT, HR - Reviewed by ARNOLD - 11 June 2015

" Car was dirty, empty on fuel and w/screen washer fluid. Rep was more interested in us buying extra insurance. Green card (for border crossing)to travel to Dubrovnik was removed when we stated we did not want extra insurance. Was told that we would have to pay extra if we wanted to go to the islands in the car!!! The car itself was fine, however the staff that we dealt with were not. The persons name was Frane Kazinoti and he really let your company down. We have used your company on several occasions overs the years when we go to Croatia (as we have a house there) but we would not consider doing so again based on this experience. "

" Car was dirty, empty on fuel and w/screen washer fluid. Rep was more interested in us buying extra insurance. Green card (for border crossing)to travel to Dubrovnik was removed when we stated we did not want extra insurance. Was told that we would have to pay extra if we wanted to go to the islands in the car!!! The car itself was fine, however the staff that we dealt with were not. The persons name was Frane Kazinoti and he really let your company down. We have used your company on several occasions overs the years when we go to Croatia (as we have a house there) but we would not consider doing so again based on this experience. "

ZADAR, HR - Reviewed by INMACULADA - 13 April 2015

" Good service and professional "