ACE AUSTRALIA Car Rental Reviews

PERTH, AU - Reviewed by BRIAN - 21 March 2020

" The arrival details were incomplete, they did not say that you had to call Ace and they would collect you, we wasted 30 minutes walking around the airport trying to find a non existant desk. Also the number we were given was incomplete. The UK staff were not at all helpful. We also discovered when collecting the vehicle that the insurance was not with ACE but with Auto Europe and any damage we would have to pay the first $4500 and reclaim it from you. Very poor staff and communications "

" Very friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEWART - 30 November 2019

" Good drive, comfortable car "

" Efficient and helpful "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ADELAIDE, AU - Reviewed by ALISTAIR - 20 November 2019

" I have hired a car for Australia twice through auto Europe and both times the contact telephone number provided to be picked up has been unobtainable or uncontactble. The first time we had to make our own way to the car rental site, this time we managed to get assistance from airport staff who provided a local number, not good enough. "

" Although the car was reliable, it was in a shabby condition with many scratches, scrapes and minor dents and had done nearly 100k km "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PERTH, AU - Reviewed by JONATHAN - 13 November 2019

" Update your website so it provides innocent customers like ourselves with a true reflection of car collection - we did not collect from Perth airport as we thought we had based on the drp down menu on your website!! "

" We were versy disspoinnted to find out the day of collection that were not actually collecting the car from Perth airport as booked on website but that we were to be collected at Perth airport by a shuttle and taken to an office in Perth city somewhere. This is not what we wanted! Not only was the location for collection an issue but we arrived at the airport at 9.15am for our 10am collection and were still at the airport at 11.40am due to a driver not being able to find us, however following 3 phone calls to the office it was confirmed we were in the correct place. This delay cause issues for our family as we needed to be at a wedding venue which was 1.5 hours away and unfortunately as a result of the car not being at Perth airport to collect around 10 am and us not being collected by the shuttle until nearer midday we were late!! Not at all what I would have expected from your complany. We have since had an email from your company to say there was a set of keys found in the vehicle upon return and asked for us to call the office. At this point we were in Thailand and replied explaining that we were not able to call but asked if a photo of the keys could be sent to us, that was nearly 2 weeks ago now and we still have not had a reply! "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by PETER - 01 November 2019

" Difficulty trying to find gas station on return "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by DEAN - 24 October 2019

" Great value. Easy to use website "

" Had no problems at all everything as expected. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ADELAIDE, AU - Reviewed by ALFRED - 18 March 2019

" Otherwise entirely happy/ a great drive. "

" Information on meeting cost of toad tolls around Melbourne, before being faced with the situation ,would have released me of stress.. Unable to make contact by using telephone due to your site having contact problems. Otherwise entirely happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 02 March 2019

" Only real gripe was contacting the company on arrival - no free phone obvious at Hobart Airport - and locating the courtesy bus stop at the airport. These need to be improved. "

" Car was OK but had fair highly mileage and had seen better days "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

PERTH, AU - Reviewed by TREVOR - 13 February 2019

" Efficient "

" Efficient service except for the pickup at airport had to wait nearly a hour "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by KATHRYN - 11 November 2018

" not ad advertised "

" the autoeurope website clearly stated this was an 'at airport' pick up but it wasn't. Had to wait for shuttle to take me 5km from airport. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by MICHAEL - 31 August 2014

" Quick and easy to use with very comparable price "

" Easy pick up with no prcblems "

COOLANGATTA, AU - Reviewed by WILLIAM - 20 February 2014

" was quite nervous about being picked up at the airport as it took another company 2 hours to get to me in sydney so i was quite happy to be on my way within 10 minutes of picking my bags up ! "

" friendly staff everything explained properly, helped with my bags, picked up quickly "

COOLANGATTA, AU - Reviewed by JEREMY - 05 January 2014

" Price was great, professional service from Ace Rentals in Australia! "

" Professional, friendly, would definitely recommend! "

SYDNEY, AU - Reviewed by NICHOLAS - 07 November 2013

" Overall very happy but a tad annoyed that the price went down several times after i initally booked causing me to cancel and rebook. It would be nice to have a system that monitors that to help save money even if it is given as a credit against a future booking !! "

" Overall very happy with Staff and car. Excess block of $3000 dollars on credit card was fine for me as i knew it was coming (I had Auto Europe's refund cover) but may be tough for others without such a larger limit. No hard sell on extras, nice clean car, quick pick up and friendly staff. Much better then i had expected !! "