AUTO EUROPE AUSTRALIA Car Rental Reviews

ADELAIDE, AU - Reviewed by BERNIE - 05 January 2021

" Everything went smoothly "

" No problems :) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MICHAEL - 08 May 2020

" Experience exactly as described. Can ask no more. "

" Disappointed that they were unable to offer a competitive price at same city location as drop off to extend car for further 2 weeks. Rate of hire at airport was competitive but inconvenient. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 24 April 2020

" Very happy, just like car hire should be. Thanks! "

" Absolutely satisfied in all respects. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BRIAN - 13 April 2020

" Fully recommend both Autoeurope and Thrifty completely satisfying experience throughout from online booking and the rental pickup and drop off, and no issues with the vehicle. "

" Perfect experience from pick up to drop off. I would have no issues in recommending Thrifty to anyone. Only one issue and that was the car was supplied with only half a tank of petrol. I will contact the pickup office on my return to the UK. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by DONALD - 30 March 2020

" I thought the pricing for the rental was excellent. I've used Auto Europe before and I have always been satisfied with the customer service. "

" John at East Coast Rentals was brilliant. Very welcoming at the offices when I arrived. Even though they were experiencing issues and having to let staff go because of Covid 19. the communication from John during the rental was excellent. Would definitely rent a car from East Coast if i'm back in Cairns again. Please feel free to pass on my feedback. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARK - 29 March 2020

" Very good experience, helpful and efficient. "

" Due to unavailability of the vehicle we had ordered we had an extremely good upgrade. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BRIAN - 19 March 2020

" I will be using autoeurope for my rental car needs for the forseeable future. Rates are attractive and admin processes efficient "

" expeditious, amenable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JACQUELINE - 18 March 2020

" Simple and efficient "

" We got what we paid for with the car. The staff and ease of hire were excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SYDNEY, AU - Reviewed by ERIC - 11 March 2020

" new car...great price. great service from hertz "

" great car...no issues with hertz. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JOHN - 04 March 2020

" Good value car hire "

" Good value car hire "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by WILLIAM - 28 February 2020

" Easy to book and pay for car. No issues with pickup or drop off. "

" Smooth pickup and drop off. Clean car with no issues. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by GRAHAM - 28 February 2020

" Excellent no issues "

" First class no problems at all "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by DIANE - 26 February 2020

" The car was clean, fully functional and comfortable. "

" This was a thoroughly excellent experience from start to finish. We were particularly impressed with the ease and efficiency of the drop-off procedure at Cairns airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STUART - 25 February 2020

" Simple, straightforward with no hiccups! "

" Seemless ! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by JAMES - 07 February 2020

" Queries were dealt with promptly and efficiently "

" the company were quick to sent their shuttle service after i made contact at Cairns airport. Overall, a good experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by DAVID - 06 February 2020

" auto europe is easy to use and quickly offers the best deals - great "

" great price and value, can't ask for better "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by THOMAS - 06 February 2020

" Very positive "

" Clean car and thorough walk around "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 04 February 2020

" Very good value and would recommend them to anybody. "

" No faults at all, very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by GEOFF - 28 January 2020

" Excellent "

" Excellent "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by STEVEN - 27 January 2020

" Great value "

" Better drop off car park signs needed "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ELIZABETH - 15 January 2020

" Would use again. "

" Counter staff were very friendly - a noticeable difference from most car hire staff! "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by NEIL - 06 January 2020

" Great service "

" So so easy to use. Very professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by KEVIN - 26 December 2019

" No complaints at all....very goog "

" Excellent "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by CAROLINE - 18 December 2019

" Very good experience overall "

" Friendly helpful staff and good car to drive. A very positive experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by LOREN - 18 December 2019

" Very good "

" Great customer service, great price, car was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BRIAN - 17 December 2019

" Efficient staff, good web site and all in all a good experience. Many thanks. "

" An easy way to arrange car hire abroad. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by PAUL - 15 December 2019

" Completely justified great comments. Definitely use and recommend. Thankyou "

" Although there was a little confusion about the point of collection at the airport we were greeted by very friendly and informative staff. The car was very new, great condition and spotless. Fantastic all round service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by GILBERT - 11 December 2019

" After a long haul flight from the UK we stayed in the Ibis Hotel for the first night. Bargain Cars were kind enough to pick us up from the hotel and take us to their car hire centre, which made for a good service. "

" Staff at Bargain in Brisbane were very helpful and friendly. Picking up and returning the car was trouble free. Transit to and from the airport was likewise smooth and trouble free. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GARRY - 09 December 2019

" Service and support great "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 02 December 2019

" Overall good value for money "

" Very easy to book on-line and on arrival staff were very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by IAN - 30 November 2019

" Simple site to use. "

" Efficient, friendly staff. Pick up and drop off procedures very quick. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEWART - 30 November 2019

" Good drive, comfortable car "

" Efficient and helpful "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by FRANK - 27 November 2019

" Very pleased "

" Been with Europecar I Australia before thar are great firm to hire a car from "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANBERRA, AU - Reviewed by COLIN - 22 November 2019

" All Good "

" Good Car, some pre-exiating damage not identified on the booking form but not a problem at drop-off Trainee at Pick=up should have been directly supervised to speed up the process. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ADELAIDE, AU - Reviewed by SUSAN - 17 November 2019

" great car "

" very positive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by KATE - 15 November 2019

" I use AutoEurope a lot. Prices are good, if not always lowest, and they help out if any problem with rental company. And cancellable up to 48hrs before pickup. Excellent "

" good company. they accommodated a drop-off in different place with no extra fee. Unfortunately lighter socket stopped working though so no satnav! Yhese should be supplied with usb cable as well. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ADELAIDE, AU - Reviewed by THOMAS - 12 November 2019

" Easy to book online, good price "

" Staff efficient and friendly, car as we expected and very good. No problems. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BRIAN - 08 November 2019

" Very efficient service have used and will continue to us you in the future. "

" Very organised and efficient service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PAUL - 05 November 2019

" Encountered no problems. "

" Staff were very efficient and courteous. Premises were clean and welcoming. We were dealt with in a timely manner. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAMEON - 02 November 2019

" Great "

" Lovley low mileage new hybrid corolla, great counter staff and car park staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by MARTIN - 01 November 2019

" Easy booking, clear pricing, choice of cars. Efficient service, added reassurance not booking direct with hire car company. "

" Very quick and efficient drop off. Brief queue on pick up due to number on shuttle bus. No hard sell on extras. Pleasant staff. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by DAVID - 31 October 2019

" Very easy from the initial contact with auto Europe right through to collection of the car and drop off. Would highly recommend "

" Brilliant service. Car was excellent. No problemsa at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DEAN - 24 October 2019

" Great value. Easy to use website "

" Had no problems at all everything as expected. Thanks "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by GILLIAN - 23 October 2019

" I asked for a Toyota Corolla and Thrifty actually issued me with a Mitsubishi Eclipse Cross. A very comfortable car to drive. "

" A very helpful and courteous car hire company. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BRENDAN - 21 October 2019

" Car was clean "

" The lady who handled my rental was very efficient and personable "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KENNETH - 20 October 2019

" will use you again "

" At first, I wasn't convinced that my booking had been successful and it took a bit of digging to check this. After that everything went well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARK FRIANCIS - 03 October 2019

" very good to hire from will tell others to hire from them 10 point Bargain car hire "

" very good will go back again i have hired cars for them 3 times and never had any hassles "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 01 October 2019

" My experience with auto Europe was all good. "

" Great customer service, smooth operation, had no complaints whatsoever, very happy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEPHEN - 28 September 2019

" Overall a fine experience which we would have no problem with repeating would appreciate attention to the pickup queue issue. "

" All excellent except for a 30 minute queue to pickup with only one agent on the desk. She was great when we got to her but after a 20 hour flight we just want the car quickly and efficiently. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by COLIN - 05 September 2019

" No issues. Easy efficient service for pickup and drop off. Staff friendly and helpful. Would use again. "

" No issue. Whole operation was smooth and easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ALAN - 05 September 2019

" Good car, good service "

" Very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BERNARD - 05 September 2019

" Overall, the booking was straightforward and price reasonable. Experience at Brisbane airport was very good and car was superb. "

" Really efficient service from pick up to return of the car. Staff were friendly and helpful and car was almost brand new - would highly recommend. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GRAHAM - 02 September 2019

" Good advice re toll roads etc and being able to pay the rental company to cover the costs with no hidden surprises . Only issue was with the sat nav we ordered but was given a full no qualms refund "

" Good all round no nonsense service service from booking to picking up and dropping off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by LESTER - 12 August 2019

" Quality. Top class service "

" Fantastic experience. Great car and fuel efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARTIN - 11 August 2019

" Excellent service. "

" Very Happy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BRIAN - 11 July 2019

" Quick easy and efficient. The car provided exactly as ordered. A great experience "

" Thrifty was very accomodating friendly and efficient in the provision of the vehicle ordered "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by KENNETH - 30 May 2019

" Great value, easy process "

" First class service, great and nearly new premium car "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by NICHOLAS - 23 April 2019

" Good "

" Good "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ANDY - 22 April 2019

" The autoeurope website was easy to use and had good prices. "

" Great. We got an upgrade to a very comfortable 4wd which was ideal for a long drive up the WA coast. The staff at Hertz we're very efficient and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MICHAEL - 10 April 2019

" Very good "

" Provided the specific car that I asked for. All very good service. Car had all necessary facilities. Only comment is that pick up at counter could be quicker and the car was slightly dirty. Overall very good. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ADELAIDE, AU - Reviewed by ANN - 04 April 2019

" Pleasant and affordable. "

" Easy to book, value for money, helpful staff, an enjoyable experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by SALLY - 04 April 2019

" Perfect for what I needed "

" Very easy and straight forward at the airport,staff explained everything, would definitely use you again. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

HOBART, AU - Reviewed by IAN - 02 April 2019

" Excellent service "

" Very swift collection and drop off . Friendly staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GERARD - 02 April 2019

" VERY SATISFIED "

" ALL FIRST CLASS FIRST TIME IVE USED YOUR COMPANY AND IT WILL NOT BE THE LAST ALL YOUR STAFF WHERE VERY FREINDLY AND HELPFUL "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAVID - 01 April 2019

" Good service, fast and efficient. "

" Excellent service. Fast and efficient check out and check in. Would use them again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PATRICK - 17 March 2019

" Good service. "

" Good efficient service. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by NIGEL - 16 March 2019

" Car pick up easy..all ready at time of pickup, no holdups. "

" Car was almost new..excellent condition. Very helpful staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER JAMES - 15 March 2019

" We are regular Auto Europe users and can always find a reasonable price from the major suppliers. "

" Fast service from counter staff although computers were down and paperwork was emailed later. Choice of car. Easy return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by MARZENA - 14 March 2019

" Pleased "

" Very Happy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JAMES - 09 March 2019

" To our surprise the SUV we were hiring for 35 days was upgraded at no extra charge. All contact with Thrifty staff was courteous and professional. "

" A very good customer experience fom start to finish. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by IAN - 08 March 2019

" I'm not one to give recommendations as it can be a way to loose friends. Having said that when I have had problems in the past Auto Europe have been better than other providers at sorting out the issue. "

" No problems at all. I prefer it if the staff check the car on return so I know there will be no surprises later but they just didn't have time to do this, and in fact my deposit came back immediately. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PERTH, AU - Reviewed by LESLIE - 08 March 2019

" All very acceptable. I hope to use Auto Europe again later in the year. "

" All very efficient - just what you need after a long flight with lots of luggage! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by GLENN - 07 March 2019

" Excellent service. Thank you. "

" Great service all round "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BRIAN - 03 March 2019

" The car was new and clean and the perfect size for my needs. The pick up and drop off seamless. Pleasant service. "

" The car was new and clean and the perfect size for my needs. The pick up and drop off seamless. Pleasant service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BRIAN - 03 March 2019

" Very good rate for the hire of a vehicle with a excellent hire car provider with a office/ car collection/drop off at the airport. Auto Europe will be my first site to go to for car hire rates. "

" Fast efficient very good value, no problems with minor scratches/damage to the vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PETER - 02 March 2019

" Only real gripe was contacting the company on arrival - no free phone obvious at Hobart Airport - and locating the courtesy bus stop at the airport. These need to be improved. "

" Car was OK but had fair highly mileage and had seen better days "

Overall Value: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BRISBANE, AU - Reviewed by JONATHAN - 19 February 2019

" Booking experience was fine but breakdown experience was very poor "

" Upgraded to a car which had only down 4000 km but then broke down and were on the side of a busy highway for 3 hours before we were finally rescued and taken to the airport. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

MELBOURNE, AU - Reviewed by DAVID - 19 February 2019

" Ease of booking was good "

" The first car I was given pulled hard to the left - I took it back within 5 minutes and it was exchanged "

Overall Value: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

SYDNEY, AU - Reviewed by PETER - 18 February 2019

" All good. "

" All worked very well. Good price. I will use you again. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by ROBERT - 17 February 2019

" Car and staff very good "

" very good customer relations "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by TREVOR - 13 February 2019

" Efficient "

" Efficient service except for the pickup at airport had to wait nearly a hour "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERTH, AU - Reviewed by ROY - 10 February 2019

" Easy booking "

" Easy pick up and drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARGARET - 07 February 2019

" I will book with them again next year "

" Very good price. Quick rental and return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by IAN - 05 February 2019

" So easy and staightforward, no hidden extras, and good value. Thanks! "

" Really couldn't fault the service from Thrifty at Adelaide airport - nice new car, quick pick-up, and extremely easy and fuss-free return. Would use again! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ALAN - 29 January 2019

" Easy process "

" Everything was spot on, excellent service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by TIMOTHY - 28 January 2019

" Everything went smoothly and will definitely use again next time. "

" Good service,good car, "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by TIMOTHY - 28 January 2019

" All very easy and polite "

" Efficient...trouble free "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAUNCESTON, AU - Reviewed by ROY - 27 January 2019

" Easy to book "

" Got a free upgrade "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by NORMAN - 27 January 2019

" good car done lots of miles "

" Took the car back early. would like an email to say all was ok with the car. having to wait and check your next credit card bill to see if they will charge for something is poor "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 7

SYDNEY, AU - Reviewed by SIMON - 27 January 2019

" Positive from every aspect "

" Very helpful easy to do business "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by JOHN - 26 January 2019

" No problems "

" Fine "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

COOLANGATTA, AU - Reviewed by ADAM - 26 January 2019

" great value, very easy to use "

" Car was a bit sandy, and directions to the Alamo are outside of terminal are not very clear, otherwise all good "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by JONATHAN - 26 January 2019

" Fine "

" It was disappointing that the Europcar didn't understand the details of our voucher and charged us incorrectly for an additional driver. It also took a long time to do all the paperwork at the airport, which seemed unnecessary when all the details had been provided already through AutoEurope. "

Overall Value: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERTH, AU - Reviewed by PAUL - 26 January 2019

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by SHIVJI - 24 January 2019

" The car I received was not the car shown in the quote, but I cannot fault the car I drove. It was very good. "

" I received friendly and efficient service from the staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROBYN - 20 January 2019

" Booking very efficient and good price "

" All ok until drop off. Directed to park in a returns area at the airport but then mot obvious where to go. Found the office, told returns closed, handed in keys but received nothing to confirm we dropped car off. Car not checked, and have received no confirmation since that the return was all ok. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by ELIZABETH - 19 January 2019

" Very easy to use and book through. No problems "

" Marked 8 for efficiency of counter staff due to waiting 10mins for someone to arrive but once arrive process was very simple quick and easy. Staff member was very friendly and helpful. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ANDREW - 19 January 2019

" Online booking, service at airport excellent. "

" Great service, no issues at all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DOUGLAS - 18 January 2019

" Very competitive prices Virtually new cars Good pick up location "

" Very competitive on prices. Good location pick up Very pleasant staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JONATHAN - 18 January 2019

" Would definitely use again and recommend to friends "

" Very happy overall. Great price and service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 14 January 2019

" See 3. An excellent overall experience. "

" Excellent experience, absolutely no faults or qualms whatsoever. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by IAIN - 14 January 2019

" will use again "

" excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by PAUL - 13 January 2019

" Perfect "

" Great. No hassle and got the car I wanted "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by SCOTT - 11 January 2019

" Very smooth altogether "

" Lovely people and very helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by NIGEL - 09 January 2019

" Great customer service "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by KATRINA - 08 January 2019

" Car was lovely to drive and overall I had a great experience. "

" Service was friendly and swift. Would have been useful to have more information on the cars features when collected. Type of fuel was only mentioned when I asked about it. "

Overall Value: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by NICHOLA - 07 January 2019

" A simple easy process "

" Very pleased with the service. It is my first rental experience and I was relieved it went so smoothly. Thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by EILEEN - 07 January 2019

" Very easy to book on line through auto Europe. "

" Very professional staff at pick up and drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by NICHOLAS - 07 January 2019

" Does what it says on the tin "

" We were just told to go to a place to pick up the car no one came with us to go over the condition of the car (check for damage etc). When I opened the door it smelt of smoke my son has asthma so not a good start the was then no one at the check out to discus this luckily were we were staying had a garage so we aired the car every night. "

Overall Value: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ADELAIDE, AU - Reviewed by RORY - 07 January 2019

" ab fab! "

" everything was so straight forward "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by JAMES - 07 January 2019

" Would highly recommend. "

" Overall very happy with our experience. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 06 January 2019

" Overall positive "

" Very efficient and friendly pick-up and transfer, although quite far from the airport. Car was fine but quite high mileage "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FREMANTLE, AU - Reviewed by MICHAEL - 02 January 2019

" Good as ever. Best feature is ability to cancel or change booking right up to 48 hours before. "

" Really friendly at Fremantle at start if rental. Car was great. Arrived at drop off having failed to find the petrol station before Perth airport and the lady there helpfully suggested I drive to their City drop off point instead. Much better and no extra charge. Fantastic customer service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by EDWARD - 22 December 2018

" Very easy and good valie "

" Easy and quick service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER - 16 December 2018

" Highly recommended "

" Efficient with a great new vehicle "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by JAMES - 14 December 2018

" No problems would use again "

" Professional and courteous decent value hired car was as described no issues "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BENTINCK - 10 December 2018

" Overall rental process was efficient. Staff was also helpful. "

" Pick up location was not clear and we had to hunt for the vehicle. Driver dropping us off at the airport was driving rather recklessly. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ADELAIDE, AU - Reviewed by PAULA - 07 December 2018

" Great. Smooth throughout the booking , collection and return. "

" Great service. It was fast and easy after 24 hours on flights. The staff were helpful and friendly. Easy drop off at the end of our trip. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARTIN - 04 December 2018

" Booking was easy and no problem. "

" The car was very good. Enjoyed driving it and it did everything we wanted it too. The street was blocked off for some sort of Christmas parade when we tried to drop the car off. The on site staff weren't made aware of this until the last minute but it would have been a good idea to at least email people that were picking up cars and dropping cars off to let them know and maybe advise dropping it off at another branch. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by ROGER - 03 December 2018

" We had a nice holiday with a very nice car "

" Nice company to work with cars are very clean thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by MARIUS - 29 November 2018

" No issues. "

" No issues. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by RAYMOND - 16 November 2018

" Good car, very clean. Would definitely use company again. "

" Very efficient and quick pick up at airport.same as at drop off. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by WALDEMAR - 13 November 2018

" No problems whatsoever. Well done! "

" Perfect. 10/10 "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by WALDEMAR - 13 November 2018

" Your call centre agent was very helpful and professional in resolving booking problem at the counter during pick-up and made a follow-up call. Thank you. "

" Due to a software glitch my booking seemed to be cancelled in car hire company's system, but after contacting Auto Europe call center it has been resolved. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by CULLUM - 12 November 2018

" Will definitely use again "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ANNIE - 12 November 2018

" Great experience and received efficient, polite service from online booking to dropping off my hire car. "

" Aways receive excellent customer service from Hertz at Perth Airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MARK - 11 November 2018

" Very simple "

" The toll system in Sydney was not very recognisable so on drop off I requested to pay any outstanding tolls but was told I would have to wait and pay an additional admin fee which seems a tad harsh when it could have been done I beleive via phone or internet "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANBERRA, AU - Reviewed by PRADIP - 02 November 2018

" Very easy pick up and drop experience without any delay. "

" Excellent service. Five Stars. Recommend. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by DEREK - 28 October 2018

" Very efficient staff "

" Excellent service at counter despite arriving nearly an hour early. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAROOCHYDORE, AU - Reviewed by JOHN PETER - 28 October 2018

" Excellent. "

" Hassle free. What you see. Is what you pay (unlike some other rental companies). "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KERRY - 14 October 2018

" Definitely revisit Hertz again whenever I need car hire. Reasonable priced, greet customer service "

" Easy pick and drop off. Courteous and helpful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JOHN - 20 September 2018

" Hertz are a Very efficient rental copmpany "

" Smooth rental experience and excellent value for money "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ROGER - 19 September 2018

" As always everything was well documented and correctly arranged. "

" Hertz were very helpful in explaining things and allowing pick up at the domestic terminal and drop off at the international. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by PETER - 12 September 2018

" Very favourable. "

" Everything went as it should. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by CHRIS - 01 September 2018

" Very happy with the service. Good price and no issues at all. "

" Excellent. Quick pick up and quick return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by JEANNETTE - 30 August 2018

" Very efficient and effective service - no nonsense. "

" Very efficient and effective service. Keys dropped into a box at the counter as there was no one to speak to at that time. Hertz also made contact to alert us to a left cable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by HUGO - 28 August 2018

" The whole experience was text book "

" Great counter service at Brisbane International airport. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by STEPHEN - 28 August 2018

" Excellent. "

" Pick up and drop off were very quick. The car was brand new with delivery miles only. I was very happy with everything. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAROOCHYDORE, AU - Reviewed by CLAIRE - 28 August 2018

" Autoeurope always works well for car rental, and gives very competitive pricing. Amendments etc are always easy as well as the team are very responsive. "

" Staff at the airport are very helpful and clear about all details. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by KEITH - 24 August 2018

" I am becoming a fan of Auto Europe. The system is very easy and clear to use. The rates are excellent. "

" The location iof the pick-up is a little out of the way, but this is reflected in the price, and the airport shuttle seems to work well. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ADELAIDE, AU - Reviewed by NEIL - 08 August 2018

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by MARK - 17 July 2018

" Had a good experience. Spacious car, exactly what we ordered. "

" Had a good experience. Spacious car, exactly what we ordered. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIMON - 13 May 2018

" fine "

" fine "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by JARED - 12 May 2018

" No issues, good business and would use again "

" Easy to use, staff great, Location not ideal but with the regular shuttle its not really a problem "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by COLIN - 26 May 2015

" It would have been useful to understand the different types of additional insurance you will be asked to take out and why to enable being able to budget and make a decision with no pressure "

" It would have been useful to understand the different types of additional insurance you will be asked to take out and why to enable being able to budget and make a decision with no pressure "

MOORABBIN, AU - Reviewed by DAVID - 13 May 2015

" All went very smoothly and no problems. "

" Did not seem to be regular users of the Auto Europe system as direct booking more their thing! But good interaction and service. "