Auto Europe
- North America
- Central America
ACTIVE CROATIA CUSTOMER REVIEWS
- 8.9
- 9
- 8.6
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ACTIVE CROATIA Car Rental Reviews
Average Rating for Active :
DUBROVNIK, HR - Reviewed by IAN - 03 September 2025
" the whole experience from booking to collecting the car and returning was first rate. "
" first rate service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by JEFFREY - 19 August 2025
" Superb handover of car & clear instructions. Practically brand new vehicle "
" Very friendly & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DANIEL - 18 August 2025
" Very good "
" Will use again definitely. 1000% better than Drivallia car hire who are unscrupulous con artists that charge for non existent damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SULEMAN - 14 August 2025
" Very Good "
" Very Satisfied & Amazing Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SANDRA - 13 August 2025
" As above "
" Easy to book and staff available despite late arrival of the flight. Quick and efficient when getting keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by ANDREW - 04 August 2025
" One of the better experiences "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ROBERT - 03 August 2025
" All went perfect, definitely recommend "
" All went perfect, definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by XIAOWEI - 03 August 2025
" Top "
" Top,top, top best rent a card in Zadar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by PATRÍCIA - 27 July 2025
" Correu tudo bem "
" Comunicação fácil "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by ANTONY - 24 July 2025
" Clear and informative booking process and the car hire went smoothly. Everything as described. "
" Easy pick up and drop off at Zadar airport, efficient and helpful counter staff, comfortable new vehicle. Thank you Active! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DAVID - 23 July 2025
" My recent car rental from yourselves. I landed at Zadar airport and went to pick up my car. I was directed to the Active desk and proceeded to go through the paperwork. I was then told I needed to upgrade my insurance to Super CDW or else I could be charged 800 Euros is there was any damage to the car and this would include any scratches. I told the rental man that I already had the highest insurance, and he looked at the voucher and said that our insurance was basic and needed updating. Now I took out the insurance for peace of mind. After 10 minutes of being told I would need their insurance I took it out at an extra 10 euros per day for 7 days, thus costing me 70 euros. I paid 70 euros to buy an insurance I already had. I would like to claim the 70 euros back from yourselves as I feel like I was conned into taking an insurance policy that I had already paid for. "
" My recent car rental from yourselves. I landed at Zadar airport and went to pick up my car. I was directed to the Active desk and proceeded to go through the paperwork. I was then told I needed to upgrade my insurance to Super CDW or else I could be charged 800 Euros is there was any damage to the car and this would include any scratches. I told the rental man that I already had the highest insurance, and he looked at the voucher and said that our insurance was basic and needed updating. Now I took out the insurance for peace of mind. After 10 minutes of being told I would need their insurance I took it out at an extra 10 euros per day for 7 days, thus costing me 70 euros. I paid 70 euros to buy an insurance I already had. I would like to claim the 70 euros back from yourselves as I feel like I was conned into taking an insurance policy that I had already paid for. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by ARTUR - 08 July 2025
" Quick service very good condition of the car "
" Very fast and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by PAUL - 06 July 2025
" Everything was top draw "
" All was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DARREN - 25 May 2025
" Always great value and service "
" Friendly helpful staff, smooth process, easy drop off, no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by KHASHAYAR - 18 May 2025
" Everything was easy except paying for full insurance twice "
" Only price i paid here was with full insurance. When i got there guy said you have to pay fir it again if you want full insurance which i did . Again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by SINTIJA - 26 April 2025
" very grateful for excellent customer service and flawless car collection and return. "
" excellent customer service and all ready when collected the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by MUHAMMED AMIN - 23 April 2025
" Great experience overall, car had a dodgy key where it couldn't find it in the car or lock/unlock making my trip more stressful and wasting time. Cars don't have any Sticker to show as a rental which can be both good and bad. "
" Great experience overall, car had a dodgy key where it couldn't find it in the car or lock/unlock making my trip more stressful and wasting time. Cars don't have any Sticker to show as a rental which can be both good and bad. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by SERGIO - 23 April 2025
" Staff was great, explained everything thing in detail, so no issues. "
" A vehicle upgrade was offered for free on the pick up, so very pleased about that and everything went as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 17 April 2025
" Very good experience. "
" Easy pick up from terminal, got a better car than expected, like new ordered VW Golf got a VW T-roc. Really nice car. Had to put a 1000 euro deposit and got it back 4 days after return. Would recommend and would use again. Great value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JANET - 03 October 2024
" Easy to book online "
" Efficient service from pick-up to drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by POOLRENDRAN KISTAN - 01 October 2024
" The pick up and drop of was quick and smooth. "
" Great quick service, no pushy sales "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by ANA - 24 September 2024
" Great experience, would recommend! "
" Rebted a car at Pula airport - everything was top. I arrived slightly earlier than planned and didn't wait long for staff to appear. We were even upgraded to a better car as it was just dropped off. 70€ fee for taking the car to a different cou try which I expected. No cleaning fee nonsense. Drop off was smooth and no issues at all. Will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIJEKA, HR - Reviewed by DAVID - 20 September 2024
" Car key battery almost run out on us. "
" Had to wait 20 - 25 minutes when collecting the car. Not very clear where we were to collect car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
RIJEKA, HR - Reviewed by PHILIP - 18 September 2024
" Please read the above .. Samara let the firm completely down "
" The pick up of the car was ok. The drop off was far from ok. There was nobody at the place where told to drop the car. Had to drive back to the airport terminal & go to the office. The girl at the office (Samara) with her feet up on the desk texting ignored me. Then very rudely said WHAT!! Then walked out & at the terminal & strait away pointed to a small scratch on the bumper which was already there. Wound us up about it for 10 mins being very rude to myself & my wife . Then advised me I don't have to pay as taken out the extra insurance!! Then I had to give her a lift to the agreed drop off point !!! Samara had no customer skills & should not be doing this job & I will be putting in a formal complaint "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by MARK - 17 September 2024
" Everything was speedily done. I'm happy with your business. "
" The staff were very professional and helpful. I couldn't do it enough, especially when we pick the car up. When we dropped it off. The guy could've at least smiled. He was a bit abrupt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PULA, HR - Reviewed by BRANKA - 13 September 2024
" Helpful staff, efficient, friendly. I expected the petrol tank to be full but it was almost empty, that was disappointing. Sadly I returned it half full. "
" everything went well, lovely staff on pick up and drop off, quick and efficient. Just wish the petrol tank was full. It was almost empty which is not great. Sadly I returned it half full . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by DAVID - 13 September 2024
" One of the smoothest car hire experiences. The staff were warm and friendly. The collection and return processes were flawless "
" Overall, a very positive experience. I can't understand the additional cost for early return. No staff were involved, the key and paperwork were simply placed through an open window. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by GEOFF - 29 August 2024
" AAA "
" Smooth no hassle rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by RUI - 28 August 2024
" The car pick up was terrible as a customer was complaining about the service and I had to wait 1 hour. The office is very small and I had to wait a long time outside under 40 degrees. The car was old but good. The price was convenient. "
" Very hot place and old car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by IVAYLO - 21 August 2024
" Quick and efficient "
" Extremely good service. Check in was very efficient and quick. Staff was very courteous and friendly despite us being 1h late due to a delayed flight. The car was in great condition. No issues, hidden fees or nasty surprises. Drop off was done in 5 mins. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DAVID - 19 August 2024
" . "
" Car was returned early, before opening hours. I have not received confirmation that the car was in perfect condition... Still waiting to date 19/08/24. Staff were not at the office, when collecting the car, had to phone them and wait, they did have our flight details. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by SARAH - 02 August 2024
" Quick and efficient "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIJEKA, HR - Reviewed by DANIEL - 02 August 2024
" I'm happy with my car rental at Rijeka's airport. "
" Very pleasant and helpful stuff and seamless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GARY - 01 August 2024
" Very easy and simple search and booking process. Lots of options and good pricing. "
" Simple enough collection and drop off. Staff okay. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by PETER - 31 July 2024
" . "
" Our Ryan Air flight was delayed by 2 hours and we arrived at 01.30. The office was still open and the staff member was helpful and quick. Dropping off the car was easy and quick too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by TIMOTHY - 29 June 2024
" Overall cheap, but annoying long wait on collection from Active, & only had an 'auto' car. "
" Had to queue for about 30 mins to collect car - no queues at other renters (Sixt etc.). Had booked a manual, but the only car they had was an automatic. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by MAARTEN - 22 June 2024
" .... "
" "...l "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ZADAR, HR - Reviewed by JASMINE - 21 June 2024
" Great "
" Great service price and car ., everything went smoothly from pick up to drop off ... Thankyou will use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by JOANNA - 20 June 2024
" Excellent experience hiring through auto Europe for a car with Active. Quick and easy. Nice new car. No hassle at all. Friendly people and a wonderful weekend exploring Zadar. Would 100% use again and recommend. "
" Excellent experience hiring through auto Europe for a car with Active. Quick and easy. Nice new car. No hassle at all. Friendly people and a wonderful weekend exploring Zadar. Would 100% use again and recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MICHAEL - 17 June 2024
" Overall very good experience. Will use again. Great value for money. "
" Excellent car however voucher stated to call the number at the airport exit, number was wrong. Instruction should've been either the correct number or to walk 1 min to the collection office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by ADAM - 12 June 2024
" Very pleased with the car rental experience, would use them again and recommend to others "
" Very efficient and helpful staff, car was clean and tidy, no issues dropping off, would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by SHAUNA-KAY - 16 May 2024
" The staff members made me feel like I was constantly being conned and the vehicle wasn't fit for purpose. But it was offered at a good price. "
" The vehicle had too much obvious damage for it to be hired without repair. Such vehicles need to have a sat nav system and where possible a reverse parking camera. The staff members kept telling me things after each point, they basically convinced me to take out their €30 insurance when I already had it from the UK. The staff members barely wanted to give me my holding deposit receipt or refund on check out. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ZAGREB, HR - Reviewed by MARWAN - 20 April 2024
" It was ok "
" Staff were friendly, helpful and efficient. The contract specified full to full fuel tank but we were handed a car which was 3/8 full and were expected to return it like that. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZAGREB, HR - Reviewed by ZORAN - 31 December 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ROK - 16 November 2023
" very professional staff, no hidden costs, every detail explained properly. Highly recommended! "
" very professional staff, no hidden costs, every detail explained properly. Highly recommended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by HELDER - 26 September 2023
" Already done above "
" Active was very helpful with the process and fast. Only small point to improve is to have a sign showing where to park when returning to the airport car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DANIEL - 03 September 2023
" Highly recommend Auto Europ! Will use it again! "
" Very professional service! Helpful and nice people in the office. We got a brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by DAMIEN - 02 September 2023
" I was upgraded free of charge and had a very pleasant experience. I would definitely recommend "
" Amazing customer service. Prompt, efficient and helpful. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ANDREW - 31 July 2023
" All good "
" Car was virtually new. Pick up quick and no silly sales tactics. Drop off equally quick. Overall very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by STEPHEN - 13 July 2023
" Very good "
" I hire a lot of cars and Active were great both at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by CAROL - 08 July 2023
" Brand new car so a nice worry free experience. "
" The assistant spoke excellent English and was extremely helpful. Absolutely great service. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by EVA - 27 June 2023
" Excellent! "
" The rented car was spot on, the customer service the same, so definitely a great choice "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by TIJANA - 02 June 2023
" Easy to use "
" Friendly, on time, car was clean and in a very good condition. Drop off was made easy for me as very early flight back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by RON - 19 May 2023
" Auto Europe need to advise that AMEX not accepted by ACTIVE. Luckily I had a back up mastercard but I usually use AMEX on business trips. This was a potentially difficult situation. "
" long wait for staff to show up - i had given flight details so dont understand why no one there. He was nice enough when he did get there and quite helpful though was surprised when AMEX not accepted. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ZAGREB, HR - Reviewed by DUBRAVKA - 08 May 2023
" Pleasent staff. "
" The fuel tank was provided half full. Also, additional charge was asked for driving to Krk, although it had been linked with a bridge to the mainland and I had to argue it was technically no island for drivers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by WILHELM - 03 April 2023
" I am happy with the services of auto-europe and have had no issues "
" I have used ACTIVE a couple of times before and rate them above average. Check-in is efficient and the staff are generally helpful. Unfortunately rental companies in Croatia appear to see full excess cover insurance and petty damage claims as revenue opportunities for them. ACTIVE is not the worst company I have experienced, but be prepared for detailed inspections on drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
RIJEKA, HR - Reviewed by FRANJO - 06 October 2022
" Go experiance "
" It was quick to pick up the car from the airport & quick to drop off at the end of the trip. The car was new & neat. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by KEVIN - 23 September 2022
" Quick, helpful and knowledgeable staff and an easy system. "
" Staff and system were both excellent. However, the car we had - Seat Arona - was very disappointing, despite being an upgrade from that which we had booked. But that's nothing you can do anything about. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by MAILESH - 21 September 2022
" The car rental process was easy . "
" I picked up the car from Zadar Airport. The staff were very nice explained everything very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by GRAHAM - 20 September 2022
" All in all it work exactly as we'd hoped "
" Very smooth pick up once we had found the city office. Car was great. Drop off was good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARY - 02 September 2022
" Great service and easy to use. Active were a great Company to use, it was only the issue with the insurance. "
" I was very happy with the service however we were told we needed to pay additional insurance to go onto an Island by Ferry but we did not need to use the ferry, as there was a bridge. I have requested a refund and heard nothing back. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by ROSALIND - 19 July 2022
" Very helpful and easy to deal with. We have used them often before and would always recommend "
" Staff very efficient and easy to deal with, pick up and drop off worked well, vehicle was disappointing. An old 8 seater with no parking aids, the engine struggled, air conditioning was not great. Not worth the hassle of driving all the way back to exchange, but would put me off using Active again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ZADAR, HR - Reviewed by CHRISTOPHER - 29 June 2022
" Insurance purchased with auto europe was deemed not valid with active "
" Paid for full insurance but when I went to pick up the car I was told this was invalid and if I didn't pay again they would not give me the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by GEORGE - 13 June 2022
" Used Auto Europe before in Europe and the US. Very happy each time. No fuss. No hard cell. Cars in good condition. Competitively priced. "
" The whole experience went very well. Quick and easy reception. Friendly operative. No hard sell. On return again simple and uncomplicated. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by LIDIJA - 07 June 2022
" I found autoeurope to be very helpful, very reasonably priced. Easy to contact and extremly helpful in helping me raise a complain against active. "
" Active didn't block my credit card but took the funds out completely and then didn't bother to refund it. The car was also dirty with someone's socks in the boot. The petrol tank was also not full, which meant I returned more fuel than I received. They didn't leave the return box out like they stated they would, so I just had to drop the keys on their desk when returning the car and hope someone wouldn't take them. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 3
DUBROVNIK, HR - Reviewed by JEREMY - 31 May 2022
" Excellent value for money as ever. I keep coming back to Auto Europe! "
" The car we were given was very new and in excellent condition. The staff sorted all the paperwork out efficiently. The only issue was the car was half empty and I was told to bring it back at that level - Ihad asked to collect it full. I didn't realise this until I was about to drive away. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by KENNETH - 28 January 2022
" Booking with Auto Europe is always simple. Most important is that Auto Europe always include winter tyres Other cowboy sites try to sneak the tyres in as an extra cost. "
" I have booked with ACTIVE many, many times before and have always been very satisfied. Indeed I make a point of choosing ACTIVE above all other companies in Zagreb. I like that I can pick-up the car in downtown Zagreb or airport. The staff are helpful and polite. This trip was ok but not perfect. On pick-up, I was not told that the car would lock me out if the keys were left inside. This happened to me and my family on Xmas day. The car locked itself with us outside. This was a nightmare because all our things were inside and we were stranded on the street.. ACTIVE did NOT have spare key which was very disappointing. We were therefore forced to pay an independent company to pick the lock of the car to get us in. I was not able to reclaim the cost of this on my excess insurance policy because I did not get a report from ACTIVE. Also, on drop off, I had to wait 45 mins for an agent to arrive to meet me. Disappointed but I will still use ACTIVE in the future because of previous good experiences. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by ROBERT - 08 January 2022
" All good so far "
" All very good,nice car,returned the car early,but No staff around.Also still waiting for my DEPOSIT TO BE LIFTED.BUT ALL GOOD "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ZAGREB, HR - Reviewed by ELVEDIN - 19 December 2021
" Excellent service, professional staff. "
" Very professional,helpful, efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by RICHARD - 22 November 2021
" Straightforward "
" It was all very easy. The car was fine and there were no issues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ZAGREB, HR - Reviewed by WILHELM - 31 October 2021
" The refund from a previous samll claim was processed efficiently. Thank you. "
" The staff was effcient and helpful. The car was quite new. A service seemed to have been missed, so there was an amber light on the tacho, but staff ensured me that the car would have no problem. That was the case. I had a previous positive experience with the company at Split airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by DEREK - 26 October 2021
" No queus, prompt service. "
" The only criticism I can make is that the vehicle was delivered with the tank 1/4 full. They were happy to take it back with the fuel gauge showing the same at the end of the rental, so no financial loss, but not quite as advertised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by EDWARD - 25 October 2021
" good all round. the car was easy to drive and in very good condition. all very straightforward. Nothing went wrong in terms of accidents, so I cannot comment on that aspect of the service. "
" Very good. The person was pleasant, efficient, courteous, and accurate in his work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by BORIS - 24 October 2021
" JUST GREAT "
" EXCELLENT SERVICE FROM PAOLA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by ANDREW - 14 October 2021
" . "
" Waited at the pick up desk for longer than expected but possibly due to complications with the customer in front of me. Once at the desk, the procedure was very easy. Car has numerous marks which didn't bother me and had done c.70,000 KM. No problems with the car and drop off was very easy. Would definitely use again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by JOSEPH - 09 October 2021
" Always find what we need, and when cancellation was necessary credit was returned without fuss. "
" Even though they are off site and a shuttle is required to/from their office, their friendly and efficient approach makes it a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROGER - 09 October 2021
" Auto Europe always provide an excellent service with very competitive prices. I have used them for years and wouldn't use anyone else "
" The staff were very helpful and friendly A quick look at the vehicle which only had 7k miles on the clock and we were away. The drop off in Dubrovnik was just across the street from the airport and, after a quick check on the condition of the vehicle, we were driven in the same car direct to the airport. No worries about unloading the car and then needing a shuttle bus. Active were excellent and I would highly recommend them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEWALD - 01 October 2021
" Everything well done "
" Quick, friendly and competend staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PULA, HR - Reviewed by FRASER - 29 September 2021
" As above. "
" Pretty good overall. Pula airport is small which meant the car was parked very close to the terminal. It was hard to find the rep in the terminal initially as there is no desk and he was sat in the cafe. Fortunately I was helped by a kind lady from one of the rival car rental companies. Car was a bit battered by previous users but perffectly serviceable. It just leaves you worried that you'll be blamed for damge done by someone else. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by KARISHMA - 24 September 2021
" good efficient service "
" good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by PAUL - 24 September 2021
" Like clockwork, book car, receive voucher, collect car, enjoy holiday, return car, head home, simples:-) "
" Busy time at airport, but staff coping well and no issues. Happy faces were nice to see too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by STEPHEN - 22 September 2021
" Great service at Split Airport. This is the second time I've rented through Active, and after 20+ years of renting cars through all of the major suppliers, Active is certainly the best. Thank-you "
" Great service at Split Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by IVAN - 22 September 2021
" Auto Europe is always my first choice when I am renting a car. The website is great and easy to navigate. Very clear pricing on what is and isn't included. "
" The service was fast and efficient, very helpful staff when picking up and dropping back the car Reasonable rates and good additional driver fees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by LEONIE - 20 September 2021
" See comments above these apply to this section too. Disgraceful "
" I have logged a full complaint about this. You gave me a highly illegal and dangerous car that had 2 bald front tyres. You also charged me an extortionate amount to drive a vehicle that could have had a serious accident at any time. If I do not get a satisfactory response from you I will be taking this matter further. I am holding off on reviewing you on Trust Pilot etc. Until I see what you come back to me with by way of apology, explanation and compensation "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by CHRISTOPHER - 19 September 2021
" Very quick and professional service by friendly and helpful staff. No pressure to buy extra insurance just a quick and efficient service. Would highly recommend. "
" Very quick and professional service by friendly and helpful staff. No pressure to buy extra insurance just a quick and efficient service. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ADAM - 17 September 2021
" Received an upgrade on the vehicle booked - always welcomed! "
" Incredible service and great company to rent from. 2nd time I've used Active and wouldn't hesitate to recommend them to others!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by CAMIE - 17 September 2021
" - "
" Active no longer has a counter at the airport, so it was a meet-and-greet. I expected that a representative would be waiting for us when we arrived but that was not the case. I called the Active phone number and no one answered. After an hour of waiting, I asked a counter agent with a different company if she knew how to contact Active and she called Active from her phone and a representative appeared 10 minutes later. It was infuriating. It was a terrible start to our holiday and returning the car also required coordination of a specific drop-off time coordinated by email or phone. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ZADAR, HR - Reviewed by PAUL - 09 September 2021
" Not perfect but great service and price. "
" Wrong light bulb fitted to rear brake light, fell out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZAGREB, HR - Reviewed by DANIJELA - 02 September 2021
" Amazing customer service "
" Excellent customer service, very friendly and helpful staff, would highly recommend this company , will definitely use this company in future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by WILHELM - 25 July 2021
" ok thanks "
" I was travelling for business, so it was important for me that the car rental worked smoothly and without waste of time. All went well and staff was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by N - 13 June 2021
" AutoEurope more often than not come up with the best deal and the whole process is easy and reliable. "
" They were helpful, understanding and accommodating. I had to change dates due to flight cancellation and disruption and they readily accepted my booking voucher nonetheless. Service was excellent. Totally trouble free rental. Provided the price is competitive next time I visit, would certainly choose them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ZAGREB, HR - Reviewed by KENNETH - 31 May 2021
" Another good experience with Auto Europe "
" Helpful service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by STEPHEN - 04 September 2020
" The booking experience was ok, but whilst you offer deals for these dodgy local companies (that admittedly aren't really your fault) I will find it hard to recommend you to others. "
" There were 3 problems, the last of which was in my opinion a complete rip-off. Active is just a bunch of local fraudsters looking to make money from tourists. Here were the issues with the car hire: 1 When we came to pick up the car there was nobody to help us. There was a number on a piece of paper at the desk, which we phoned, but they only turned up 45 minutes later. 2 The car they gave us was old - 45,000 miles on the clock and lots of damage (but more on that later). Furthermore, the fuel tank was half full! How are we supposed to bring it back exactly half full? I think it is their way of saving a bit of money because they know we will probably over-estimate when we refill the tank, thus giving them a bit of petrol for free. 3 Here's the sting. When we returned it they pointed out salt stains on a couple of the seats, and charged us 100 Euros for cleaning it. There are several things wrong with this, but the main one was that they were charging us for internal damage when they did not do an internal checks when handing over! I felt slightly dumb about this as we didn't do any internal check either, but we have never been charged for the state of the interior, and i must have rented 100 cars in my time. Total rip-off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by STEVEN - 01 September 2020
" Disappointed not to get a VW Golf (as this was the reason I booked with Auto Europe), instead I was given a Seat Torledo which was a bit of a banger. At Pick up I noticed a VW Golf in the next bay and asked why I couldn't have this car. I was informed they only had ONE VW Golf for rental which is automatic and kept it back in case someone specified auto..! I pointed out I was the customer that ordered and paid for that one VW Golf. I just wish you would be upfront and truthful about the cars available and not give misleading info.. Otherwise everything else ok "
" Very efficient and well organised, Matt explained things clearly. Didn't try and oversell. No queuing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by SALIM - 30 August 2020
" Very pleased all the way though. Thank you for a pleasant and stress free way to book car rental. Always the best price too. "
" Very polite and friendly customer service from active car hire in split airport. Check out was quick and again upon return. Very pleased with this rental company. Will be happy to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DANIEL - 29 August 2020
" Car was not what we ordered. Showed a brand new Citroen c4 and we got an old golf with no alloys. Extra charges because they wouldn't accept credit card from anyone but the driver who doesn't have one. Debit card hold still not taken off after a week after returning the car and there was nobody there to inspect the car when we handed it back to clear the hold, I have heard nothing since I returned the car regarding getting this money back "
" Was made to pay an extra insurance charge because I don't have a credit card and someone else from the same group was not allowed to use theirs in place. Security deposit on my debit has also still not been refunded after a week.... "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ROBERT - 25 August 2020
" The best car hire experience I have had "
" The best car hire experience I have had, I usually dread it due to previous terrible experiences. My friends hired at the same time from a different company and had a nightmare. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by PIOTR - 21 August 2020
" Reliable as always . "
" Friendly , fast and good communication in English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSIJEK, HR - Reviewed by SASA - 19 August 2020
" Very helpful and professional will do it again "
" Very professional and helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MAX - 18 August 2020
" Very good service "
" Very efficient and flexible team. Allowed us to return car to Split Airport rather than Split town with no hassle or extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by MARTIN - 11 August 2020
" Dry reliable polite and professional "
" I've used Active on a number of occasions very efficient polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SR - 10 August 2020
" Auto Europe....1st class Active car hire third rate "
" very slow at rental desk nobody available in car park to collect car...30 minute wait One hour in total to collect the car "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by JAMES - 05 August 2020
" Easy! Gents in Croatia spoke perfect English and no issues picking up or dropping off. "
" Easy booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by PHILIP - 31 July 2020
" Excellent "
" Excellent service highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by KENNETH - 28 July 2020
" Positive as usual. I rent 3 cars per year in Croatia - always with Auto Europe. I have no need to look elsewhere. Price and service are very good "
" This was a very positive experience. Friendly, helpful, cheerful staff at Active Rentacar. The red VW Polo was great. Spotlessly clean and almost brand new. Pick-up and return was handled swifty and effciently with no delays and no problems. 1stClas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARK - 05 November 2019
" All good. "
" Very helpful staff at both pick-up and drop-off. Excellent English spoken. Car was quite scratched but all corectly marked on documentation. Also diesel tank only 5/8 full and this was quite hard to replicate at drop off and I probably put extra diesel in to be sure. (7/8 full). Overall relatively stress-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by PAUL - 26 October 2019
" Pick up was easy and the car was great value for money. Drop off was leave the key and send an email which was a little unnerving as we like to have the car checked over. We needn't have worried as I received an email to say all was well and the deposit was unlocked from our credit card. I wouldn't hesitate to recommend 'Active' as car rental in Dubrovnik. "
" Pick up was easy and the car was great value for money. would have liked to have met someone at point of drop off instead of leaving the key but email later put my mind at ease. Thank you for a stress free experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SIMON - 24 October 2019
" No issues with Autoeurope "
" We went to drop off the car and nobody was there to receive it. All other companies were open but Active. there was no body to contact, no one answered the split airport phone, after waiting 30 min, we called the Split office and they told us to leave the keys in the office box. People are in a rush to get to their airplane, how can you spend 30 min trying to find out a solution? Not even a sign In the office window to know what to do. we took pictures to prove that the car was returned in good conditions, we didn't have any issues and that Active office was close. It totally ruined the excellent experience we were having, we didn't have any issues with the pick up "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by TEO - 20 October 2019
" Fast and easy, great experience "
" Fast and easy, great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by NEDZAD - 15 October 2019
" Brilliant as always "
" Everything was fine. Taking car and the living was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ORIOL - 10 October 2019
" Would recommend it, god service "
" Pregty good overall "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by CAROLINE - 08 October 2019
" Overall I know Auto Europe to be a reputable firm as it was recommended by a friend but the Hotel Slisko agent needs to learn some manners and do his job properly. "
" The agent was surly and condescending. The car wasn't clean and the tank was almost empty. The wing mirror fell off on the passenger side and the agent had no apology just told me off and said I should have stuck it back on. The car performed well. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by LINDSEY - 07 October 2019
" Very good website for car hire but not sure as yet if any extra charges will come as we have only been back a few days. "
" Car ordered was a Skoda Fabia or similar size, car given was a VW Polo which by comparison is a lot smaller. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by KEVIN - 07 October 2019
" Hassle free good value "
" Hassle free, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by MICHAEL - 02 October 2019
" Nothing to say other than please don't change see you next year "
" I use active three times a year and I am always very satisfied and hope to use them at least three times next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ZAGREB, HR - Reviewed by EJESSIE - 01 October 2019
" Good experience, easy booking and good selection of renters "
" Very good experience overall, however had to wait 30 min at the counter as there was no staff present "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by ROBERT - 26 September 2019
" Good. "
" All went well which is all we ask for. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by CORETTA - 24 September 2019
" not a very good experience. "
" Manager on the day was very unfriendly. The rental car was rather scratched and the previous damage wasn't recorded properly. We were told we have to go round it and if we are unhappy then we have to get someone... The whole process of picking up the car took 1.5hours. Despite we paid for full insurance they are still charging/holding 200 euros in case of any damage. The answer to my question how does this work as it is fully insured then was answered by well that would then be taken for administrative costs or in case of a traffic fine (??). Really?? "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by MATHEW - 24 September 2019
" The drop off location was great and user friendly. Great service. "
" All staff that I encountered were very helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by MARK - 24 September 2019
" As Auto Europe connected us with ACTIVE, we are happy to recommend them too. "
" ACTIVE car rental at Pula Airport was excellent in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBIN - 22 September 2019
" Car rental as it should be. "
" Very straightforward to deal with. Pickup at the airport was easy with no pressure to buy extra insurance. Car was good,an upgrade, and about 15000 km on the clock. A few minor scratches were pointed out to me and marked on the diagram. Drop-off was similarly easy and promptly checked. Very satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MICHAEL - 22 September 2019
" The car I had had a slow pucture on one of the tyres so that was annoying having to pump it up every day. But also I thought that the amount of money which needs putting on a credit card is very excessive. €600 in my eyes is far too much. "
" The car I had had a slow pucture on one of the tyres so that was annoying having to pump it up every day. But also I thought that the amount of money which needs putting on a credit card is very excessive. €600 in my eyes is far too much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by EDWARD - 21 September 2019
" Car had a few scratches and dents when picked up, it was difficult to view due to proximity of other cars and large bins. Finding the drop of point at Pula airport was not straightforward. Overall a good service with helpful staff. "
" Good service and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
RIJEKA, HR - Reviewed by OSCAR - 19 September 2019
" Good. "
" Great experience - only issue was that the fuel policy was half to half rather than full to full which is annoying. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ALEXANDER - 19 September 2019
" booking was ok, just the usual questions about upgrading insurance etc which are always frustraiting "
" a very used car 61k on the clock and dents and scratches all over it "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
DUBROVNIK, HR - Reviewed by MARTIN - 16 September 2019
" ^I was unaware that I had a €40 excess to pay locally as I am over 70. This was not a problem at the time and the chap showed me the small print on the reverse of the hire document. It would have been niceg if your website had more clearly shown this excess. It may have made Active less competitive. "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GEORGE - 14 September 2019
" Definitely would use again. As we are a family that actually enjoys driving we may seek to specify the vehicle in future. "
" We would have preferred a Citroen C4 but understand that substitutions are made. The staff were friendly, helpful and sensible in respect of charges for our young drivers. The prepaid border crossings worked smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by BELINDA - 13 September 2019
" All good no complaints. "
" The staff were very friendly and efficient. The car was what I asked for and was a pleasure to drive. Will definitely use your device again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by DANIELA - 11 September 2019
" Staff at airport very kind. No problems at all with the car. Nice experience "
" Very good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 10 September 2019
" Very easy "
" Excellent and no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by TIRZAH - 07 September 2019
" No issues - car drove fine "
" The car had quite a few bumps on it when i picked it up - around 5. Also the tank was on 1/8 fuel which was difficult to gage when refilling and driving to take it back - much easier when it's full. Staff were great though "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by DAVID - 06 September 2019
" I will be using again. Very friendly, honest staff. "
" The staff at the airport were friendly and everything ran smoothly. I am going to use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ELAD - 04 September 2019
" I was asked to pay extra 60 Euros for driving outside the country for a while, which I didn't know off on time of reservation. This was written only in small letters somewhere and I couldn't find it when reviewing the itinerary. "
" At first, I was asked to pay extra 60 Euros for driving outside the country for a while, which I didn't know off on time of reservation. I received a car full of old damage, scratches, and paint residues. I was very worried not to miss any damage in inital form and insisted on marking everything in form together with the representative. I couldn't sync my phone with the car multimedia old system. When I dropped off the car, no one was at the office, and I had to go to the terminal, then go back and spend approx. 40 minutes waiting for a representative. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 3
PULA, HR - Reviewed by STEPHEN - 03 September 2019
" Very little to complain about "
" Condition of vehicle wasn't great, few bumps and scratches, but ran very well. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by JAMES - 01 September 2019
" Great company in Split. "
" Would definitely recommend. Very easy to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JASON - 29 August 2019
" Great. Would rent from Active again. "
" Having to pay £30 for collecting the car at 9.10 (out of hours) was a very annoying start. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ZAGREB, HR - Reviewed by HUGO - 27 August 2019
" All good "
" I was given a free upgrade at the counter from a Skoda Fabia to a VW Touran which was great considering that we are travelling with a baby therefore the bigger car sounded nice. Although when arriving to the car, it was damage all the way around even with a broken/damaged rear light. I took the car anyway as all damage was identified on the documentation, although when delivering the car and check the great condition and newer cars Active as available, I don't understand the need of giving such a damaged car to their clients. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by STEPHEN - 26 August 2019
" Was able to change some details of the hire by phone, quite easily. "
" Staff at the airport were friendly and efficient. Car was lacking window washer fluid, but otherwise was good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by DAVID - 24 August 2019
" Always use this company - excellent. "
" Excellent experience. The only downside is that unlike some car rental places, there is quite a large charge for using a debit card (we don't have a credit card) but other than that, was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ESTEBAN - 22 August 2019
" Buena experiencia, sin novedades. "
" Servicio correcto. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by JARED - 21 August 2019
" Easy transaction. Maybe a layout of the airport showing where the desk was but wasn't hard to find I was just wondering where it was in a unfamiliar airport "
" Easy booking and checking of the car. All the damage was pointed out to me and recorded. Return of the car was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by MARTYN - 21 August 2019
" Just go for it "
" Everything was spot-on; from the initial hire, the pick-up, car was perfect and drop-off no hassles! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ARNOLD - 20 August 2019
" Was not happy that Active actually took my deposit from my card swipe and am still waiting for them to refund as l handed the car back with no damage. Never had this before "
" See comments under section 5 as possibly more appropriate for Active "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JULIE - 20 August 2019
" Unsure about insurance situation, as asked to pay for extra insurance by Active, even though I thought we had extensive insurance via Auto Europe - a little confusing. "
" I thought I had booked extensive insurance with Auto Europe, but was told by Active that we only had basic cover. Man on desk said that AutoEurope insurance is different and we would need to pay extra for their full insurance. As we were in a rush, we felt obliged to pay the extra insurance. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by YEKTA - 19 August 2019
" . "
" Blockage from my credit card is not released yet after 4 day from returning the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by KRUPABAHEN - 18 August 2019
" On returning the car, the agent was nice and friendly. "
" I had a very bad experience with the Active staff member/ owner at Split Central. First of all, there was no one at the store. He was very arrogant and not cooperative at all. And he was also speaking in a really run manner. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PULA, HR - Reviewed by COLIN - 18 August 2019
" Active are not customer responsive Auto Europe give a good choice of rental companies "
" Our car had a tyre pressure warning light on and I was told to go to a garage myself to check pressures Also car had only one headlight working and initially they said it had been checked, which could not have been true. Had to argue to get them to change the car "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
SPLIT, HR - Reviewed by ANTHONY - 18 August 2019
" Decent service overall but car received had a lot of scratches/marks/dents on it which really delayed our journey. Expected a new vehicle to be in a better condition. Rear seats also very dirty. "
" Decent service overall but car received had a lot of scratches/marks/dents on it which really delayed our journey. Expected a new vehicle to be in a better condition. Rear seats also very dirty. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
DUBROVNIK, HR - Reviewed by JOHN - 17 August 2019
" Very good and reliable service - Good value for money. Maybe worth checking on GPS if needed as costs on the day of hire were 10 euros per day.... can go up to 15 euros... "
" Vey quick and reliable service. Ii did feel however the GPS unit we hired was very expensive for what it was and was not charging for 2 days of our stay.... ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by TERENCE - 16 August 2019
" very friendly and professional service "
" very friendly and professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JEREMY - 13 August 2019
" Efficient and friendly staff. Very happy with the vehicle. "
" Efficient and friendly staff. Very happy with vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by TIMOTHY - 13 August 2019
" Efficient process. "
" Excellent staff member at collection desk. Car quite expensive for the quality. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by IAN - 13 August 2019
" All good no hard sell for extra insurance is refreshing "
" Drop off a little confusing onto where to leave the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GARY - 13 August 2019
" ... "
" The guy on the desk when we collected the car (around 6pm, 27 July) was excellent. Very helpful and positive. Credit to him. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by ALAN - 13 August 2019
" Overall was happy about being upgrade for the price I paid .Active should not allow cars with so many body damages to be hired out. "
" Felt uneasy about the body condition of the car on pick up as there was so many scratches dents and blemishes.However on return the same attendant remembered me and the car so there was no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by BRYAN - 10 August 2019
" Thanks! "
" Thanks "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by DOROTHY - 07 August 2019
" Good price and excellent service "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIJEKA, HR - Reviewed by CATHERINE - 07 August 2019
" Easy to book. Expensive for poor condition of car. "
" The car was battered (duck taped up) in 2 parts. Staff didn't show around vehicle. Staff very unfriendly and not overly willing to help. The state of the car was disappointing. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PULA, HR - Reviewed by THOMAS - 07 August 2019
" Overall very good! "
" Car was a little 'well-loved' but was a cheap hire so didn't bother us. Good experience at pick up and drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ZADAR, HR - Reviewed by ELIZABETH - 06 August 2019
" Very positive "
" The staff at Active were very helpful and supportive. The car was checked whilst i was present with no issues. The overall experience was spot on and highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZADAR, HR - Reviewed by GREG - 06 August 2019
" I rented a vehicle via Auto Europe from The hire company called Active. Overall, it was an easy trouble free rental with no hiden charges. "
" Overall, it was an easy trouble free rental with no hiden charges. Staff was polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by STEPHEN - 02 August 2019
" Auto Europe I always use "
" A long wait to collect the car as it was not ready "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by PETER - 01 August 2019
" Drop off could have gone more smoothly. We left not having confirmed that there would be no futher charges, staff were to busy to deal with us "
" Pick up was very easy and efficient staff very helpful location was rather busy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PULA, HR - Reviewed by ROBERT - 31 July 2019
" All was ok "
" Do not think it fair we had to pay a surcharge for late arrival when it was airlines problem and not ours "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PULA, HR - Reviewed by JOHN - 30 July 2019
" No issue at all with our experience. Will definitely return. "
" Active staff were polite, efficient and helpful. Our experience could not have been better. Thoroughly recommend. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - 30 July 2019
" Did as required, would use again. "
" Apart from the collection, which took an hour and a half, satisfied with Active. Three weeks before deposit return, €1200, seems a little excessive. Would though recommend and use again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by PAUL - 29 July 2019
" Easy pick up and drop off. No hassle. "
" No issues - only thing was the car was a little older than expected, but it drove fine and we had no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by MARTIN - 28 July 2019
" As previous stated "
" Very efficient and customer service excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by NAOMI - 25 July 2019
" On-line booking was easy and clear. Advice on what paperwork and items to have on hand on collection of car was very helpful. "
" Overall, very pleased with the service from this company, in particular the staff member who checked the car over both before and after our use. While the counter staff were not exactly 'smiley and inviting', they were swift and communicated all that was needed with no attempt to upsell or push additional services (which had we wanted we would already have chosen in the on-line booking process). We were accompanied to our vehicle and the check of the car's condition done in our presence. While the car had obviously had many markings by previous occupants both on paintwork and upholstery, these were all noted down. The young gentleman was very diligent and polite. On our return we parked up and, by the time we had lifted our baggage from the boot, the same member of staff arrived (a walk of 100 metres or so), as he said he had seen us arrive. It was so helpful not to have to go to the desk and back again at that point in our journey. He again was diligent but not in a manner that suggested or made us feel like he expected to find additional damage, allowing us to continue our homeward journey swiftly and unstressed. (After a very different experience using a different company some months ago, this was a breath of fresh air) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by RUTH - 25 July 2019
" Good experience, good clean car, polite and friendly staff "
" Good experience, good clean car, polite and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ANDREW - 24 July 2019
" No problems "
" Friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by RICHARD - 23 July 2019
" As above - if the car is an ageing Skoda you should say that's what it is at the time of booking "
" An ageing Skoda was not what we expected. Ridiculously it didn't come with a full tank of fuel - an 1/8 full and to be returned with that amount in it "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
RIJEKA, HR - Reviewed by ANUJ - 23 July 2019
" I was asked an additional amount by Rental company for a permit to allow me to take rental car on board a Ferry. I am not sure if this is a standard practice. If it is then Auto Europe should have informed in clear text upfront. "
" I was asked an additional amount by Rental company for a permit to allow me to take rental car on board a Ferry. I am not sure if this is a standard practice. If it is then Auto Europe should have informed in clear text upfront. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BRIAN - 21 July 2019
" As above "
" Initial processing at the counter was quick and efficient The car was clean, in good condition and met our requirements We were met by a representative in the car park when we returned the vehicle making the return process very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by JOANNE - 17 July 2019
" Please could you reply to my complaint via my email "
" We did not get our vehicle and I have tried to email with a complaint in a hope to be reimbursed. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PULA, HR - Reviewed by LAURENCE - 16 July 2019
" Very Happy experince "
" Very Happy experince "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by ALYSON - 16 July 2019
" Car was cheap and a decent model a Golf TDi looked like it had a hard life though "
" Counter staff could at least try and look pleased to see a customer. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SPLIT, HR - Reviewed by TERENCE - 16 July 2019
" easy to book great staff but poor cars "
" the Staff are great but the car was battered and old "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PULA, HR - Reviewed by ANTHONY - 15 July 2019
" N/A "
" The vehicle was in a disgusting state. I have photographs if needed!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PULA, HR - Reviewed by PAT - 15 July 2019
" The car was just over half full we left it full no comment from person checking car We are refunded money from credit card 10/14 days and still it was taken immediately from our credit card when the transaction was completed Insurance must be better explained to the customer when they arrive. This is very frustrating "
" We had a discussion on insurance and we ended up paying 10 € per day and we were still unsure of the coverage we would have, this I found stressful "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by JOE - 13 July 2019
" They didn't seem very willing to converse with me to resolve the issue I had. "
" My credit card expired the month before I went to collect the vehicle. I was given no other option for a holding deposit so couldn't hire the care and lost the money that I'd already paid for the car hire. Even after I cancelled the hire they haven't even suggested paying me back for the days of hire that I should technically be paid for as I cancelled so long before hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PULA, HR - Reviewed by JONATHAN - 08 July 2019
" Auto Europe has been really useful on the phone. I will definitely use it again. But the company active has been terrible and even after telling them no effort was made "
" Very low service quality. Here is the list of things about the car state when we got it: - filthy inside and outside - tank filled up to 5/8 - a few bumps - front tires used up to the indicator, could have explored at any time on the highway considering the heat and the drive. About the counter staff: - InActive and unwilling to find solutions. - when I got to the reception with my phone (couldn't find a way to print my voucher) the person didn't wanted to help me find a solution to have it sent to him. I had to insist for 10 minutes for him to finally let me send the voucher to the companies whatsapp so that he could process it. I event realized the number was ment for that , he simply didn't want to help me out at first. - when handing the car back the guy charged me 30 euros for 1/8 of gas missing... saying that this was the charge for going them self's to fill it.... as it wasn't full in the first place when I picked it up I doubt they actually filled it... Finally, everything could have gone great, the car was not so hold and if had been clean and the staff helpful they this could have gone very differently. Unfortunately they were really bad at their job and I would even to the point of putting lives in danger considering the state of the tires. I have pictures and videos I would be glad to share with you ! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
SPLIT, HR - Reviewed by GEOFF - 07 July 2019
" Good "
" Staff were pleasant and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 07 July 2019
" Very happy with the service .. will continue to use them "
" Guys helping with checkin and check out were fantastic.. very friendly and efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by NIGEL - 04 July 2019
" Stress free car rental. "
" Friendly staff and very helpful. Stayed open despite our flight being delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by CHRISTINE - 04 July 2019
" ? "
" Car was as required but we discovered next day (collected v late at night) that the AC did not work. Very unpleasant two weeks driving in 35+ degrees. When I reported out at return the girl was totally disinterested. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PULA, HR - Reviewed by NEIL - 02 July 2019
" Autoeuropa online booking system was easy to use "
" The initial staff were extremely helpful as we had made the booking quite last minute and never received a confirmation email with a car hire voucher. The car was clean but had some damage on it. The fuel tank was recorded as being 5/8 full when we collected it. When we used the car we put 200 kuna of fuel in it which filled it from empty up to 5/8 again. However, the journey to the airport meant that the tank at drop off was 3/8 full. We were happy to pay for the difference in fuel. Active demanded 200kuna to cover the 2/8 less fuel!! They insisted us that if we didn't pay this in cash it would cost much more if they put the charge'through the official system'. It spoiled the whole experience to be honest. So we won't be recommending them or using them again. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by PETER - 02 July 2019
" good experience "
" Really happy with the process , Active were great to hire from, excellent customer service from the man in the booth , not pushy at all, and spoke good english and the girl was very good when picking up the and delivering the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by COLIN - 02 July 2019
" Everything was easy "
" Everything was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by BEN - 28 June 2019
" Easy to use and find a fantastic deal on line "
" Fast easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by WENDY - 23 June 2019
" Very straightforward and competitive pricing "
" everything went smoothly; would use Active again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBERT - 23 June 2019
" See above "
" Efficient pick up. However drop off was difficult as no one was there when we arrived. Waited and then husband walked into terminal. Felt took a long time waiting in the heat! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PULA, HR - Reviewed by JULIA - 22 June 2019
" Satisfactory experience would probably use again "
" Not at booking office when we arrived unable to contact active on phone number left just had to wait for them to turn up approx 25 min "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by CAROL - 21 June 2019
" The car rental company was very efficient in both the pick up and drop off. We would certainly use them again. "
" As we had a late arrival on Saturday evening we chose to pick the car up on Monday morning therefore there was no queue from an incoming flight. The staff were very efficient and we were on our way fairly quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by ALAN - 21 June 2019
" Would like a bit more information about the car. I would also like to know if the car has reversing sensors. "
" The service provided by the staff at Zadar was excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by MOHAMED - 19 June 2019
" great "
" Lino is the guy who was responsible on the process and he was so helpful , all good with Active hirecar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
DUBROVNIK, HR - Reviewed by VELIBOR - 19 June 2019
" same as above "
" Im not happy at all re deposit of £556,31 they will hold for two weeks after rental finished. They should put back straight on my account because no any reason to hold money, they are looking for two week £ % from the bank only. Not professional ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by JAMES - 15 June 2019
" As above "
" All went very smoothly and I am happy with the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by IAN - 13 June 2019
" Very easy "
" Great service both at counter and drop off. Very friendly staff. No hard sell regarding . Very clear information throughout the collection process. Ditto upon return. Car was nearly new and immaculate. Only thing to be aware of is that they put a block on your credit card for the excess. Not a problem for me but might be for others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by STEVEN - 10 June 2019
" Great value and very simple and easy to book a car. Thanks "
" They were awesome from pick up to drop off. Helpful, friendly and efficient. Will definitely use again and recommend to others. Many thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by GARRY JOHN - 05 June 2019
" as above "
" Seemed to be straight forward and the staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by KEITH - 02 June 2019
" Everything went very smoothly "
" Good prices "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ALAN - 01 June 2019
" Hi Very satisfied with the overall car hire with Active. The only complaint is there was no spare tyre. In Croatia this would be a serious issue when some area are very remote. Going to use you again in Croatia on the 4th June. Any possibility of having a car with a spare tyre please Thanks Alan "
" Very satisfied. Would liked to have the car I ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBROVNIK, HR - Reviewed by IAIN - 21 May 2019
" . "
" Friendly and helpful staff at the pick up point. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ELLIE - 10 May 2019
" I collected my car late at night, in the dark and rain. I had to sign for a car I hadn't seen and take their word that there was no further damage than the scratches mentioned on collection and noted on the vehicle diagram. When inspecting the car in daylight there were two dents at the rear top side of vehicle. I've taken photos of these and told the person inspecting the car at drop off. She rang through and said there was no problem & they are aware of these dents. I asked when the pending deposit payment for damages put on my credit card would be lifted. She said it would be lifted immediately on her return to the office. I've checked my credit card and this payment is still pending. Make sure you take lots of photos on collection and at drop off. "
" I collected my car late at night, in the dark and rain. I had to sign for a car I hadn't seen and take their word that there was no further damage than the scratches mentioned on collection and noted on the vehicle diagram. When inspecting the car in daylight there were two dents at the rear top side of vehicle. I've taken photos of these and told the person inspecting the car at drop off. She rang through and said there was no problem & they are aware of these dents. I asked when the pending deposit payment for damages put on my credit card would be lifted. She said it would be lifted immediately on her return to the office. I've checked my credit card and this payment is still pending. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
DUBROVNIK, HR - Reviewed by SHUCHUN - 01 May 2019
" Everything went on smoothly and staff members of Active are very friendly and helpful. Thanks again. "
" I am very satisfied with Active. Thank you very much indeed and hopefully next time with Active again soon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by DAVID - 24 April 2019
" Hassle free rental "
" Great deal only drove from airport to apartment and back but price was fair and would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TERENCE - 21 April 2019
" Not on airport "
" Only problem was they are not on airport so have a walk to collect car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by COLIN - 21 April 2019
" Great overall "
" Was quick easy and cheap for the car the staff was good took a long time checking the car when returning but that's there choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 16 April 2019
" I have used Auto Europe twice now, I like the fact they let you book all the extras like extended insurance beforehand so you don't have to worry about getting charged more when you pick the car up "
" Staff were friendly, helpful and efficient both on pickup and dropoff - the office is across the road from the airport but we were picked up and dropped off very quickly. We also got an upgrade from a Golf to an Octavia which was a nice surprise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by JACK - 10 April 2019
" It was very quick and easy and I got my car confirmed quickly even at last minute! "
" They were very friendly and gave clear instructions. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by SIMON - 27 October 2018
" Great car, great country, great service, great value. "
" Excellent. Much local information was offered (where to go, how drive safely) by the enthusiastc and friendly staff. I'm already planningmy next trip and will use active again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DREW - 17 October 2018
" Good website, easy to access, efficient service, a good experience overall. "
" Good website, easy to access, efficient service, a good experience overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by BRETT - 03 October 2018
" Good price, good service, would recommend "
" The gentleman who served us both on collection and drop off was very helpful and informative "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARTIN - 03 October 2018
" As above "
" Nice to turn up and for the hire company expecting us and having everything ready and no hard sell on extra insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBERT - 30 September 2018
" None "
" Drop off location at Dubrovnik Airport should be better signposted "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PULA, HR - Reviewed by ROBIN - 28 September 2018
" Although the process worked out OK we didn't feel much like valued clients. "
" Rather sullen and abrupt but otherwise efficient counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by ROBIN - 26 September 2018
" Booking was easy and straightforward on autoeurope website. Voucher issued promptly. Very good value. "
" Picking up was fine although the Active office was outside the main terminal building. Extra insurances offered but no fuss when declined. Car type was as booked (this was unusual for me), not new (about 30 000km on clock and a few minor scratches and marks which were already noted on the sheet. Drop off was also fine and without fuss. Car was reliable and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PULA, HR - Reviewed by STEVEN - 25 September 2018
" Even though I was there on time, had supplied my flight details beforehand, no one was at the desk to greet me. After three phone calls, I waited almost an hour before two members of staff showed up together. The car itself was fine, with no problems. But yet again when I returned to the drop off desk there was no one there. "
" There was no one at the desk. When I called the out of hours number I had to call three times before it was answered and was then told they'd be with me in 5 minutes. It was another 25 minutes before anyone showed. Altogether I waited almost an hour to collect my car. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by NEIL KEVIN - 21 September 2018
" Took my money before they told me it was a Skoda ... POS car... I would not have taken it "
" I enjoy driving so I ordered a VW .. I had just drove 3 weeks in Italy and had a Renault ... Only when I showed up ... gave be a Skoda .. YUK .. ruined the driving experience .. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PETER - 20 September 2018
" See above. "
" Good car, great counter staff. The only thing we did not like, was the distance from the ferry port to the pick- up point - not easy with a lot of luggage. Plus at the drop-off point, there were no signs and it took us 40mins to find the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PULA, HR - Reviewed by ALAN - 18 September 2018
" Nice car pleasant and effient "
" Helpfull and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ALAN - 18 September 2018
" Very easy booking system, service very good and cheapest price out of all providers. Only fault was I did not get an email confirmation of booking but this may have been due to additional requirements that we added and waiting for confirmation from rental company, but booking all found when I logged into the system. "
" Very Friendly and helpful staff. Even provided us with a car with larger boot to fit all of our luggage in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by STUART - 08 September 2018
" I will be happy to use auto Europe in the future. "
" The check out of the car was very fast, efficient and careful. No issue with marking on the form the damage on the car before I drove it away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPLIT, HR - Reviewed by OLGA - 05 September 2018
" Overall was very good!!! "
" Overall very good experience. The Car booster seat was a very poor quality anc it wouldn't worth 70 euros! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by JONATHAN - 04 September 2018
" I was very impressed to find the service was smooth and even more impressed that the car I booked was the actual car I received - my experience with hire companies in the past has been that you receive a similar car to the car you choose, not the exact one, so that was a very pleasant surprise "
" The customer service was very good, much better than I was expecting, and the car was easy to book "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by STEVE - 04 September 2018
" BEST RENTAL TO DATE, WELL DONE TO ALL INVOLVED. "
" We were really happy with the vehicle and the very smooth process with documents ect. We will try to hire with you in May when we visit Turkey. Many thanks, Steve Dallimore "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by PETER - 04 September 2018
" Easy to pick up and return car. Definitely use again "
" Fantastic service and car was as described. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by TOM - 03 September 2018
" Great car and no false damage attribution on returning the car. "
" Before going to Croatia we heard stories of car rental firms attributing previous scratches/minor damage to the current person renting when they returned the car. I'm very pleased to say this certainly wasn't the case with Active. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by DAVID - 02 September 2018
" Brilliant price and good communicaiton. "
" The car was incredible, the price cheap and the person who i dealt with, called Maro, was so lovely and brilliant at his job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by LESTER - 02 September 2018
" Having used them for nearly 10 years I have mostly found Auto Europe offers the best value car rental deals around "
" Only one very minor criticism is that the pickup location was not that easy to find just outside the airport but staff were courteous and offered a lift back to the terminal after drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ZAGREB, HR - Reviewed by HANNAH - 01 September 2018
" A very enjoyable holiday of which the car was a huge part of. A great car and a great holiday. Loved Croatia and loved the Golf. Thank you. "
" When arriving the Zagreb airport there was quite a long wait to organise collection of the car, as only one customer representative. When our turn Sven dealt with our booking, he was very helpful and informative and offered us a range of cars available, helping us to decide which would be best for our journey. He was extremely patient, informative and helpful and made the wait worth it. The car was in great condition and once collected the process of checking the vehicle was quick. We had no problems with the car and a lovely 10 days of driving, the car definitly added to our amazing holiday. The drop off in Dubrovnik was very quick and efficient and then they drove us into the departure gate at the airport. I would definitly use active again and recommend them to others, overall a very smooth and stress free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ZAGREB, HR - Reviewed by ALMIR - 01 September 2018
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PULA, HR - Reviewed by MAXWELL - 30 August 2018
" Please improve efficiency, the price was good but service and resources were poor. "
" Very long que to pick up at the desk in Pula as it was understaffed Took a long time to process rental. Waited a long time for car to be handed over Car was not clean inside or outside and had many dents and scratches qued for 1 hour to hand car back. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
DUBROVNIK, HR - Reviewed by TIMOTHY - 29 August 2018
" Auto Europe indicated this particular car hire was at airport but in fact once booked it was advised we would be picked up and taken to offsite location. This was misleading. In the event it worked well since the airport is small but usually it is important to be assured at time of selecting car hire supplier that the info being given is correct. "
" Active were very efficient and friendly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by JUSTYNA MAGDALENA - 28 August 2018
" Helpful and professional service "
" The Best customers service I ever had to rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by TIMOTHY - 27 August 2018
" Car hire made easy "
" Really straight forward vehicle hire which is what you want when in foreign country "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by SARAH - 25 August 2018
" Thank you. "
" Very friendly service at Pula airport. I would recommend the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SIMON - 22 August 2018
" It worked out ok but I think the broker only has a certain amount of control. The actual experience is with the rental company "
" Car advertised was a Seat Toledo which has a large boot. Car we were given was a Skoda Rapid hatchback which was quite cramped. Though the staff were fine and ok to deal with the misrepresentation left a bad impression. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by PAUL - 21 August 2018
" Would use again "
" Very straight forward, no hidden extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by DAVID - 19 August 2018
" Simple and easy and great. Simple!! "
" Problem free and easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by ROBERT - 16 August 2018
" Provide a map with the email confirmation or provide a pick up facility. "
" No signage or guidance as to the location. It is off site and although quite close you have to negotiate a busy road with suitcase and travel along a very rough road to access the office. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by CRAIG - 15 August 2018
" Very easy, efficient, excellent price all went smoothly from pick-up to drop-off "
" Very easy, efficient, excellent price all went smoothly from pick-up to drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by SIMON - 15 August 2018
" As above, won't be booking another hire car with active... "
" Had to wait for car to come from depot, car was scratched to buggery and not the class of car I had paid for... "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 6
ZADAR, HR - Reviewed by STUART - 14 August 2018
" VERY SIMPLE PROCESS "
" ALL WENT PERFECTLY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by GUY - 14 August 2018
" First class "
" Best car hire experience that I have had and will certainly look out for the Active name again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by GERARD - 13 August 2018
" Good website at good prices "
" Twas an efficient company and they even upgraded our car ..we did get a surprise of an extra 60 euros as regards going over the border to Montenegro, which was on page 5 of terms & conditions (we didn't notice it). still cheaper than Montenegro mind "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PULA, HR - Reviewed by JULIAN - 12 August 2018
" Good quality car for the price once I got it, no issues "
" Very long wait to collect, average 40 minutes per customer and I was 6th in the queue. There was nobody in the office on return just a phone number to call who said just leave the car, no problems just wary of any costs that may be charged but no need to worry all fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ZADAR, HR - Reviewed by GARETH - 09 August 2018
" . "
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Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by CHRISTOPHER - 09 August 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by PIOTR - 08 August 2018
" Very happy "
" Friendly staff, good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SPLIT, HR - Reviewed by ANDRE - 07 August 2018
" For Auto Europe to be using such a "cowboy" outlet does surprise me and that is the reason for the low recommendation. They seem to be money grabbers, and would hate to think of what i would have been charged if i had a chip on my windscreen. "
" The car i received was filthy, though it had been washed. The floor mats in the car were wet seating was wet and the car smelt like damp the first 3 days of the rental. When going to pick up the car, there was no signage to say where the agents were or where to collect my car. i had to go to other rental agents to find out where "Active" could be found. The Agent i was dealing with was friendly and apologetic about the state of the car, and i asked him to add that the car was dirty onto my paperwork. (so i didnt get charged a cleaning fee) the Fuel was at 3/8.. so before long i had to fill the car up. Active, in my opinion are Cowboys. I was expecting then to find the smallest of issues with the car and charge me for it. but thankfully there were no issues with the car and no charge were accrued. It also came to my attention that the guys working the car lot had not been paid by the company for a couple of months and were expected to fill the cars up with fuel and claim back from the company. that is why my car had no fuel as they couldnt afford it. very unprofessional. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
SPLIT, HR - Reviewed by ROSANNA - 05 August 2018
" A very straightforward experience. "
" Very quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIJEKA, HR - Reviewed by PIOTR - 02 August 2018
" ok "
" ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by SIMON - 30 July 2018
" Car was a Skoda rapid it was ok not much power when loaded with 4 adults and luggage "
" All staff were great but no sign at airport to direct you outside to office then only one member of staff dealing with a lot of customers. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SPLIT, HR - Reviewed by WOJCIECH - 28 July 2018
" Booked car with full cover but I was refused car at pickup point without full cover. Obviously mis-sold cover package by auto europe. "
" Had to buy full cover despite I already paid to Auto europe. Very low "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PULA, HR - Reviewed by JOVICA - 27 July 2018
" Deposit of E600 is reasonable and the price is competitive. "
" quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBROVNIK, HR - Reviewed by KEITH - 25 July 2018
" Great "
" Very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by WALTER - 25 July 2018
" Excellent start to finish :o) "
" No issues whatsoever :o) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by MARK - 21 July 2018
" Easy and pleasant "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEREK - 21 July 2018
" Good "
" Service was good, only slight gripe is that the hire cars are quite a bit away from the building & Active don't have a sign. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBROVNIK, HR - Reviewed by STEPHEN - 18 July 2018
" I use Auto Europe as a first choice for all of my holiday trips overseas. Booking process is straightforward and all contact information was provided by email. The hire rate on this occasion was very competitive, perhaps because the car was 3 years old. Nevertheless, the car was clean and the service record (found in the glove box) showed it had been maintained correctly. I am very satisfied with the value obtained from this hire. "
" The office I selected for collection was not easy to find as it is quite remote from the main centre of Dubrovnik. However, the staff were very efficient in processing my contract and handover of keys and thorough in recording condition of vehicle. The office was busy when I returned the car, so had to wait for a member of staff to be free. No issues with them accepting return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PULA, HR - Reviewed by SIMON - 13 July 2018
" Straightforward for us since we had no incidents during the trip. Therefore, it is difficult to tell how good the experience would be in case something goes wrong. "
" ACTIVE car rental was overall a satisfying experience. The only thing that did not impress was the long procedure to pick up the car. People before us had to wait very long already and delayed us additionally. I believe that if one rents a car at 3 pm and arrives in advance, it should be able to leave before 4.15 pm. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DOUGLAS - 11 July 2018
" The pick up of the car was excellent. Very helpful and friendly young lady. However the drop off in Pula was terrible. Firstly really hard to find a place for dropping off/parking the ca. When we went to to the desk there was only one member of staff serving and there was a queue. A man came and joined the staff member but when I asked him if he cold come and check our car so we cold go for our flight he said he couldnt. I explained there were another two customers waiting to drop off but he said we would just have to join the queue! Fortunately another woman came and she took the keys from my partner. Whilst this enabled us to go for our flight it meant we were not there when the car was checked and although we know there were no problems with the car we have seen some of the reviews which said Active were saying there were marks on the car and the customers were denying this but losing their deposit anyway. It is only because of the drop off i have lowered my score, everything else was very good. I would point out that whilst the girl in Split was friendly an chatty the attitude of the two men in Pula was terrible They could do with a lesson in customer service!!. "
" See below. Pick up great, drop off terrible. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 6
DUBROVNIK, HR - Reviewed by CAROLINA - 04 July 2018
" Overall very positive and would definitely use this company again. "
" The pick up, registration process and drop off was super efficient and the staff very courteous. The car was in great condition, we had no problems at all with it and we felt assured that should anything happen they would solve it very efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SPLIT, HR - Reviewed by DEREK - 26 June 2018
" An efficient and easy rental. "
" All smooth and as booked. office on airport, car near by, easy to just drive away. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10