AIR RENT CROATIA Car Rental Reviews

ZADAR, HR - Reviewed by ANDREW - 18 August 2025

" Due to a flight delay we arrived after midnight and was charged another €62 for out of hours collection which was not any fault of ours. When we got in the car we were greeted with numerous warning lights. One was the tyre pressure monitor and the other was in Croatian. The next day we managed to change the language and found that it said the car required a service and oil change. I went to check the tyre pressure and all tyres were not at the limit they should be. 2 days later the tyre warning lights came on again for the right rear passenger side. I went to check the pressure and it had deflated again. This happened every 2 days and required me to inflate everytime. When paying a lot of money for a vehicle it should be in a condition where a device is due or tyres not inflated and checked over before it is sent out again. This was an ongoing issue and concern especially when driving over 100km to get to our destinations . "

" Due to a flight delay we arrived after midnight and was charged another €62 for out of hours collection which was not any fault of ours. When we got in the car we were greeted with numerous warning lights. One was the tyre pressure monitor and the other was in Croatian. The next day we managed to change the language and found that it said the car required a service and oil change. I went to check the tyre pressure and all tyres were not at the limit they should be. 2 days later the tyre warning lights came on again for the right rear passenger side. I went to check the pressure and it had deflated again. This happened every 2 days and required me to inflate everytime. When paying a lot of money for a vehicle it should be in a condition where a device is due or tyres not inflated and checked over before it is sent out again. This was an ongoing issue and concern especially when driving over 100km to get to our destinations . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by DAVID - 10 July 2025

" Drive round Croatia with no problems! "

" Easy pick up and drop off, nice friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by ANDREW - 28 June 2025

" Prompt pickup and drop off - excellent service. No issues at all. "

" Prompt pickup and drop off - excellent service. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEVE - 04 October 2024

" First time I'd used Air Europe, but it worked very well. "

" Car was a little bigger than I'd expected, but easy enough to adapt to. Pick up and drop off were quick and hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 29 September 2024

" Same as above. "

" The counter staff were very efficient & completed the admin work very quickly. I was given an upgraded car in excellent condition & the hand over was done in a professional manner. I received the same service on drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOHN - 31 August 2024

" All good "

" Really good rental company- good car and service was excellent at Zadar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by WILLIAM - 16 July 2024

" Would definitely recommend, best rental company we have ever dealt with "

" Great service, very quick collection and drop off which was just such a breath of fresh air, just no hassle at all and very friendly helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICHAEL - 28 June 2024

" Used auto Europe for a number of years so I'm happy with the service. "

" Very easy rental, so no stress. Couldn't ask for more. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MICO - 20 June 2024

" Very good "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by FINBAR - 16 May 2024

" Brilliant service, I will use again "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by CSABA - 30 September 2023

" The overall experience was OK, except the drop off. "

" Picking up the car went smooth. We got a free upgrade which was nice. Before we took the car there was a walk around and the staff has checked all the scratches on the paint and marked it on the sheet as they should. When we have returned the car however, another staff member was looking at totally different things. It seemed like he is trying to push something on us that wasn't even checked before. Wasn't a pleasant experience. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by DAVID - 20 September 2023

" Worked well. Good value, car in good condition "

" Worked well for us. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ROBERT - 18 September 2023

" Straight forward booking "

" Friendly staff who checked over the car with us on collection and drop off which gives peace of mind "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

RIJEKA, HR - Reviewed by GILLIAN - 07 September 2023

" I would use Auto Europe again, but would not use Air Rent. Again, prices and the car were very good, but it's just not worth the frustration of the customer experience at the airport. I'd pay a little more money and go with someone else if I were ever to return to Croatia. "

" The car was great and a good price. Very happy with the car. The counter experience, however, was awful. One man staffing a single booth, and despite the customer providing the information to Auto Europe (and therefore to him, I'd assume) in advance, he only taps all of it into his system once you get there. Which means that you end up in a queue that moves very slowly as it takes him around 20 mins to process each customer (and this includes taking the customer out to the car park to show them the car and inspect it for damage, while everyone else waits in the terminal at an empty booth for him to return). We foolishly went to the loo before we went to get our car. Big mistake! We ended up waiting an hour after our arrival until we were able to leave in our car, kids standing around in the heat asking why it was taking so long, and I wasn't really sure what to say to them as I could see that the other car rental lines were all reducing down much faster as, I assume, those companies had loaded the information into their systems before the customers arrived. When I complained to the man running it that we'd been stood there for 40 mins already, he told me I was free to rent a car with another company if I wished (which he obviously well knew was unfeasible, as you'd end up paying a fortune to rent on the spot) and told me that he had all day before he sauntered off into the car park with the client he was working with! It was not just our family that found him slow and rude, with no concept of customer experience - we had plenty of time to chat to other families in the queue, and they were all astonished at the time it was taking and how little he seemed to care about us all stood there, waiting, and staring at him bleakly. We saw one of them on our return and they commented to me how rude he'd been to me when we were all picking up our cars two weeks previously. They were quite astounded by how he'd reacted to my complaint - he didn't even attempt to apologise for the wait. Indeed, he had a young woman with him in the box when we were picking up, although not clear what she was doing other than smirking at us while he muttered to her in Croatian. I can only guess at his commentary to her, but again, really poor customer service. Return experience very similar - where normally you drop the key off and that's it, we had to join another queue of people waiting to pick up cars and stand for 20 mins, before thankfully he said to come out to the car park while he took the new customer out, and checked over our car before accepting the key back. But really, this kind of processing dates from the 80s before the internet existed, and as noted earlier, the other rental companies in the terminal were processing their customers much much faster than he was. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by SIMON - 01 September 2023

" East to book. Payment was in advance, which is perhaps unusual, but at least it's not waiting on my post holiday credit card bill. "

" Helpful, friendly, clear and honest. Great comms. Gave us an upgrade for few more Euros. Car was almost new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ASHNO - 30 August 2023

" not happy about service of AIR Rent car in Zadar, "

" first the fuel is a 1/3 full, proof of damages not providing and the worst one when on return 2 ladies totally with no explanation of damage charge me 81.25 euros for a stain on seat, That was not done by me. So, not happy at all with Zadar Air rent car company , I always traing to do the best to be thankfull to people's services, but this time was out of my feeling, Sorry for that. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

RIJEKA, HR - Reviewed by CHRISTOPHER - 17 August 2023

" All ok "

" The man at Rijeka airport who works for you was very helpful and thorough, really easy to deal with "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by PHILIP - 11 August 2023

" Reception could be more friendly "

" Reception staff very serious "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by JAMES - 07 August 2023

" The kiosk is right by the exit as you come through from security. Staff very friendly and helpful "

" It all went very smoothly and the car was very clean and comfortable. The pick up and drop off went very well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JAMES - 07 August 2023

" Awful "

" Customer service was awful. Very rude "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by IAN - 01 August 2023

" Auto Europe website is easy to use and communication is clear "

" Was charged an out of hours pick up fee unfairly "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SIMON - 18 July 2023

" very smooth, all good. "

" Very professional and quick service - had collected car within about 15mins of landing. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEWART - 15 July 2023

" One of my better experiences, very good "

" Very good overall, slightly disappointed to have to pay a 37€ late surcharge due to Ryanair flight being 90 minutes late but was pleased and relieved they stayed on until 11:30pm. good return "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by ANN - 11 July 2023

" Complained about extra €37.50 charge and Air Rentals told us to contact Auto Europe who then said it was Air Rentals us who should deal with it. So no refund was given due to being 5 mins late so not impressed with this. Also had to take a long time photographing the car for any marks at 10.30 pm at night and dark so not very satisfactory. "

" Very unhappy that we were 5 minutes late due to our flight being delayed and being charged an extra €37.50. Had to check car myself for any marks as a chip in drivers door was not mentioned so I took a photo of it as proof. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by MICHAEL - 08 July 2023

" As above. I would not really recommend any particular car rental company to a friend as experiences can be varied and dependant on individual employees. "

" The staff at the desk spoke good english and completed the handover efficiently. The car condition was good and the staff pointed out all the known damage areas. On return, they responded quickly and checked the car out quickly. No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ELIZABETH - 26 June 2023

" Great car. Glad I took out extra insurance. They wanted to charge me for a tiny scuff on the wheel which I knew I hadn't caused. I didn't park in town by a kerb. "

" They noted every last tiny mark on the car. Made me nervous as I picked it up at night and therefore couldn't take decent photos. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DAMIAN - 21 June 2023

" Avoid air car in Rijeka airport !!!! "

" Avoid avoid avoid, guy in counter rude, behaving like he doing a favour for you to release car. Spend around 1 h because he didn't accept digital copy of Voucher only paper copy, try to charge you for everything. Avoid avoid avoid "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 16 June 2023

" Auto Europe experience was very good but they should review why they deal with such a disreputable company as Air Rent. Look at the Trustpilot reviews for Air Rent before you deal with them. The Air Europe excess refund insurance is essential and thankfully they paid out very quickly without any complications. "

" Dishonest company. They charge you hundreds of euros for tiny cosmetic damages that were present when you collect the vehicle. They omit to record onto their system some of the damages they observe with you when they marked them up on a sheet and don't leave you with a copy of that record. So when you return the vehicle they are not shown on their system as existing damages and charge you for them as new. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by ALAN - 14 June 2023

" Very smooth "

" Very smooth but the name of the company we had to collect the car from could have been more prominent on the voucher - we were looking for an Autoeurope desk til we found it in the small print! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LUCY - 13 June 2023

" The car we received was nice. Booking was easy, as was collection but drop off was stressful. "

" Picking up the car was fine but dropping it back off was stressful. There was nobody to meet us at the airport the take the car. We had to call someone and they said leave the keys at another desk inside the airport but that desk was also unmanned so, after several phone calls, we had to take the risk of leaving the keys and documents unattended at the desk. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by JONATHAN - 22 May 2023

" Not very likely because Air Europe was the reason I booked with Air Rent. "

" I paid 100 euros as a provision against parking fines and was assured that this would be returned within about a week (i.e. by about 25th April). It is now 22nd May and there is no sign of the money. Also, the additional cost of avoiding all damage claims, at 200 Euros for one week, was extortionate. I booked another car for the same holiday for one of my family from another firm and the cost was very much lower, including a drop-off at Zagreb. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ROBERT - 03 May 2023

" Ok "

" Overall a pleasant and stress free experience "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by MELISSA - 03 November 2022

" Hello, I would like to make a complaint about my experience using Air rent a car. When we returned the car the lady who served us was rude & desperately looking for any type of fault with the car going so far as to even check under the car. She then tried to peel away a flap that would have been impossible for us to damage & was clearly wear & tear. She said she wouldn't charge us for this but should & then told us she would now close the contract & the deposit would be placed back & an email sent. I never received the email, until I phoned the company last Friday because I noticed they took another amount of almost £300, when we had never received a receipt or knew about this amount being taken from the card. After I spoke to the lady on the phone she said this was a mistake & that it would all be refunded by this Monday gone. She said she had sent an email with the closing deposit, then came another email with that..this one was for "damages". We never knew that we would be charged an amount for damages without us being present. She then sent a text to confirm what my question was & sent me two receipt pictures that she had taken with her phone, these receipts now showed time stamps on them so I knew the damages amount was taken whilst I was not there. I then explained via text that this amount is clearly taken when we were on the airport waiting to go through security & they have deducted an amount without us being present & for which we didn't receive a receipt for. After this she never responded again. I checked my bank account & can see that from today the deposit is not pending but the other amount has still been taken out. This is just ridiculous. I have a video I took on the day before we drove it away so I could record all faults with the car & it clearly shows that flap was loose & is nothing to do with us using it. I also checked Google reviews & this same thing happens to every single renter of this company, I don't know how they are still doing business & continuing to scam people by using their bank information to take more money out. What can be done for me to have my money back? They never respond & it's frustrating, this is fraud! "

" Hello, I would like to make a complaint about my experience using Air rent a car. When we returned the car the lady who served us was rude & desperately looking for any type of fault with the car going so far as to even check under the car. She then tried to peel away a flap that would have been impossible for us to damage & was clearly wear & tear. She said she wouldn't charge us for this but should & then told us she would now close the contract & the deposit would be placed back & an email sent. I never received the email, until I phoned the company last Friday because I noticed they took another amount of almost £300, when we had never received a receipt or knew about this amount being taken from the card. After I spoke to the lady on the phone she said this was a mistake & that it would all be refunded by this Monday gone. She said she had sent an email with the closing deposit, then came another email with that..this one was for "damages". We never knew that we would be charged an amount for damages without us being present. She then sent a text to confirm what my question was & sent me two receipt pictures that she had taken with her phone, these receipts now showed time stamps on them so I knew the damages amount was taken whilst I was not there. I then explained via text that this amount is clearly taken when we were on the airport waiting to go through security & they have deducted an amount without us being present & for which we didn't receive a receipt for. After this she never responded again. I checked my bank account & can see that from today the deposit is not pending but the other amount has still been taken out. This is just ridiculous. I have a video I took on the day before we drove it away so I could record all faults with the car & it clearly shows that flap was loose & is nothing to do with us using it. I also checked Google reviews & this same thing happens to every single renter of this company, I don't know how they are still doing business & continuing to scam people by using their bank information to take more money out. What can be done for me to have my money back? They never respond & it's frustrating, this is fraud! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PULA, HR - Reviewed by DEBORAH - 15 October 2022

" see above "

" There was no Air Rent counter at Pula airport. We had to ask other rental companies and one located the representative outside. On return we did not see the rep. and left keys with another company. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by JOAQUIM - 05 October 2022

" The car was dirty. "

" fast.. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PULA, HR - Reviewed by GEOFFREY - 03 October 2022

" Stress levels were high on arrival to collect the car since there was no Air Rent a Car kiosk and we were uncertain what to do next. Drop-off without inspection was a concern, but a week later there have been no surprise credit card charges. AutoEurope website needs correcting but overall the rental worked out well in the end. "

" AutoEurope booking information is incorrect for Air Rent a Car at Pula airport. They do not have a desk at the airport and a person at the Hertz rental kiosk kindly phoned someone come and meet us. We walked to the car parking area and did the rental paperwork on the car bonnet. There was no one available to inspect the car on return (08:30am) and the keys were left at an empty Europcar kiosk (as requested). The fuel policy was to return with same amount as on collection, not 'full to full' as advertised. The Air Rent representitive was efficient and courteous and there was no sales pressure to buy any additional insurance. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by GUY - 26 September 2022

" It's a budget service, very good value but be certain of your arrangements for collection & drop off before the day your rental begins. "

" We didn't realise Air Rent wouldn't have a desk at Split airport and had to call the UK to find out who & where we should meet to collect vehicle. Air Rent's representative was at the airport with the vehicle so we were soon able to meet up. On dropping the car back at the airport we were advised to deliver the keys to another rental company's desk & the agent there told us we had to take the car to their depot just outside the airport, drop it there & walk back which was ok but which wouldn't have been if we'd been short on time. So the collection & drop off could've been better. The car & the value were very good. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SIMON - 24 September 2022

" Depends on how they deal with my complaint "

" These have been documented in email. Car in poor condition, rude staff, dont respond to emails, charged £350 without my consent or knowledge Fraudulent Scammers "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PULA, HR - Reviewed by MICHAEL - 20 September 2022

" Very disappointed with Air Rent as I did not get what I had order with AutoEurope. "

" I booked the car as "desk in terminal" and fuel "full to full". When I got to Pula, there was no desk for Air Rent, luckily another agent contacted Air, and someone finally came to meet me. Then, when I got the car, it had less than a quarter tank of fuel. When I return the car, there was no one to meet me, so I had to leave the keys with another agent with no car inspection performed. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

RIJEKA, HR - Reviewed by DANIEL - 28 August 2022

" It was fine. "

" It was exactly as above - friendly stuff and efficient collection/drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STACEY - 08 June 2022

" car was fine, service pleasant and friendly. but its not fair to punish the renter for a late flight. "

" unfair to be charged an extra 37 euros due to late flight. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by EFSTRATIOS - 16 May 2022

" Great car and value for money "

" Everything was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JULIE - 16 April 2022

" Always use AutoEurope for regular hire in Split. Best choice and prices. V straightforward booking process. "

" I have used them many times in the past with no problems. I was met on time as usual. I had to leave the keys with another rental company on return as no one was there to collect. Could have happened as I told the staff member verbally that I had to return the car earlier than booked . Perhaps better to have emailed them. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by JULIE - 09 November 2021

" Very straightforward at competitive price. Happy with service on several occasions now and confident to recommend. "

" Have used on several occasions. Quick collection and return. No hassle at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by TIM - 29 October 2021

" Read my previous comments "

" Everything was well organised and the car was fine. They offered the best deal, I checked loads of other companies and all were much more expensive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ADRIAN - 27 October 2021

" While collecting the car I was charged an out of hours fee of 80 euros, while I should have not been charged at all. I was calling to AutoEurope customer service three times and still waiting for a refund. The car was supposed to have full tank of petrol, while it only had one third. The car's overall condition was really bad, dents all around the car and dirty inside. Really unhappy with Air Rent. "

" While collecting the car I was charged an out of hours fee of 80 euros, while I should have not been charged at all. I was calling to AutoEurope customer service three times and still waiting for a refund. The car was supposed to have full tank of petrol, while it only had one third. The car's overall condition was really bad, dents all around the car and dirty inside. Really unhappy with Air Rent. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by MARK - 07 October 2021

" very satisfied "

" helpful staff good communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JULIE - 01 October 2021

" Always use the company for Split airport. List companies available and wide choice of vehicles. Flexible on changes too. "

" No fuss collection and return. Have used many times with no complications. Competitive prices. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by WILLIAM - 17 September 2021

" Pleasant staff. Very helpful. "

" All went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RICHARD - 29 August 2021

" Locating the Air Rent contact took a little while as we didn't know who/what to look for. Main issue was the blood stain in the car though. "

" Car had blood stains on the interior roof around the handle above the rear passenger door. The stains looked fresh. In the current Covid environment this did not give us much assurance that the car had been cleaned. The car was also very scratched - we needed to take 20-25 pictures of small scratches and dents to get comfortable that we would not be held responsible. The exterior scratches were minor issues compared to the blood stain on the interior though. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by PAUL - 19 August 2021

" Very good value for money. "

" The collection process was perfect. The drop off could be improved. We followed the instructions to text 30 minutes before arriving but after waiting 15 minutes in the car park after our agreed time we had to call to arrange someone to come and pick the car up. The call was answered and someone came within minutes, but this could have been smoother. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAVID - 12 August 2021

" Faultless service. "

" Vehicle collected with an empty tank of fuel. Immediate visit to a petrol station was required. On return, the fuel level was identical as on collection. Empty. This raised questions from the rental company however I presented a photograph of the fuel level from collection where there were no further issues. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PULA, HR - Reviewed by STEVEN - 11 September 2020

" Auto Europe completely miss-represented what we actually got. NO in terminal reception, NO full.full fuel. NO English staff when we had to phone from Croatia to find the renter. NOT impressed. "

" THERE WAS NO IN TERMINAL DESK. AUTO EUROPE LIED NOT AIR RENT. NO FULL.FULL PETROL BUT RETURN AS COLLECTED. CAR QUITE OLD BUT OK. VERY NICE SIR RENT PEOPLE ONCE WE FOUND THEM !!!! "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PULA, HR - Reviewed by KEVIN - 08 September 2020

" As above "

" There was no airport office so we had to call them uo and wait. Also car was very old, dirty, every panel damaged and 1 headlight out. On returning car there was no one there to drop off keys so had to dro them off with another operator, thus no checking of car and return of deposit. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by S R - 01 September 2020

" Customer service could not do anything to help in that moment "

" I had a difficult to get the car in Zadar Airport because the guy who was at 'Air Rent a car' on 22nd august 10.30 am insisted that the deposit to be blocked in my credit card was €1,875 instead of €1,475 (according was written in the voucher) and also it was the amount I was prepared to pay. I had the voucher with me and appointed to the part where it was written about the deposit but he was irreducible. I've suggested to him that my husband's credit card could be used as a deposit of the €1,875 in order to take the car and go to my destination. However, he told me he couldn't accept his credit card unless I'll add him as a 2nd driver, paying €40 for this inclusion (even he doesn't have a driving license what I've informed to the receptionist in advance) and buying full insurance (more €175). The customer service was doing OK in the beginning however when this problem came up he became moody, rude and ignoring me when I was talking to him. If you are nice and polite only when things are perfect you are doing nothing. Customer service should be efficient to give alternatives and present solutions when the difficulties come up. Then, I've called to auto-europe in order to get some help and I was informed that if I'd buy 'their' full insurance the deposit should be €200 and I could use my credit card. I've come back to the reception and I've offered this solution what he agreed. After that, we went to the car park to get the car. There were many scratches and damage outside the car and it was only this one left to us without any other option. At the end of the day, I've paid for their full insurance what was nearly the same amount I've paid for the rental (what it was unexpected) to get a damaged car and had time spent in unnecessary discussion. It was not the best way to start a holiday. I was very disappointed. Fortunately, the return was fast and easy as we didn't have any other problem (different people at the reception). However, I'm not sure how would be managed if it happened. I wasn't happy at all. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PULA, HR - Reviewed by WILLIAM - 21 August 2020

" Very good. "

" I had an excellent experience with Air Rent. They provided me with a very good car, in a higher category that I had booked. We extended our rental period, and they were very efficient, friendly and easy to deal with. I have indicated that I am not likely to recommend them to a friend as I always do to this question in all surveys simply because I don't expect to have such a conversation! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAKUB - 19 August 2020

" Not happy with Air Rent. Auto Europe was OK. "

" The car was late by almost 2 hours. The communication with the staff on the airport was almost non existent. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by GREG - 30 July 2020

" Bottom line is that AUTO EUROPE is a middle man. Your experience will depend on who you rent vehicle from (the local operator). Overall, so far so good. It's not my first time with AUTO EUROPE and will not be the last. "

" Helpful staff at Air Rent. Well worth doing business with them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARK - 22 October 2019

" We arrived and got the car very quickly car was as requested, auto Europe could explain in more detail the insurance cover "

" When we arrived we were advised to take their insurance as auto Europe insurance may not cover police reports and investigation which surprise me as I took the increased insurance, please check what's covered when you rent "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by SUAD - 18 October 2019

" Very helpful and friendly. "

" On the day of pick up, just one person at the desk and lots of scrathes on the car haven't been marked. So, dozen of time, I have to spot them then go back to the desk and reporte them. Personaly, I think that they are targeting Bosnian nationals to give thèm damaged cars. Other people will not accept cars in such a poor condition. At the end when I brought the car back they charged me for Green Card just because I said that their is possibility of entering Bosnia and Herzegovina. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PULA, HR - Reviewed by JOHN - 14 October 2019

" Pretty good Auto Europe service but I will be telling other potential clients to be wary of this under handed incident!!! "

" Additional Driver - We showed licence and offered to pay 25 euros for this when we picked up the vehicle. We were told that this will be taken upon drop off. We were not informed that we would be charged extra for aged 71 driver although his passport details was checked. When we did drop off, I was charged 560 Croatian Kuna (approx £65) because of additional driver's age. This should have been made clear at the start so that we could make a decision whether to go ahead. I felt this was unfair and poor service. we and other customers also had to wait 20 minutes for Air Rent staff to attend the office at 9.20am. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PULA, HR - Reviewed by ROBERT - 10 October 2019

" Everything was great until the extra charge at the end "

" Extra £12.68 Tax charge when returning the vehicle "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PULA, HR - Reviewed by STEPHEN - 05 October 2019

" Was ok apart from the admin charge "

" Happy except having to pay €12.4o at the end of the hire period for so say admin charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by EDUARDO - 03 October 2019

" 1- Car was not available on arrival. Extremely rude staff told us to wait, without any concrete information. 2 - Tank wasn't full and we spent hours guessing and stopping at stations to return the car with 5/8. 3 - Staff informed that cross-border fee could be paid in cash, just to charge it against the credit card irregularly and irrespective of information. Drop-off staff was even more rude and refused to fix the issue or acknowledge it. 4 - Dirty car. Internally and externally. Overall, just terrible company and staff to deal with. Autoeurope shouldn't be reselling that crap. "

" Worse car rental experience in my life. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by GRAHAM - 13 September 2019

" First class. No problems whatsoever. "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ISABELLE - 11 September 2019

" The car a Seat Leon was in excellent condition and returned in the same condition I feel AUTOEUROPE should make customers aware of a high excess before or at the time of booking "

" Air rent car was good but i had to pay an extra 118€ on top of yhe £76 i had paid autoeurope. This was to improve yhe insurance so that the excess was brought down from approx 1200€ to 500€. This also meant that should there be a small incident i would not need a police report for which there is apparently a charge of 300 € by the police. I feel that Autoeurope should have made the large xs clear before i booked the car. I was only made aware of it a couple of days before my holiday. Had i known this before i would have chosen another option "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAMIE - 20 August 2019

" Auto Europe should include local extra fees such a premium for using ferries in the booking in destinations where they are likely to apply. It is not acceptable to hide these in small print at the end of pages of t&c's. "

" They first charged us an extra Euro37.50 because we were going to island (very common in Croatia). This additional charge was hidden at the bottom of p3 in the voucher in very small print and not at all clear (if mentioned at all) during the booking process - this is poor They then tried to give us a smaller car in a lower group than we'd paid as they didn't have our size of car available. They ended up having to swap it later in the day with the correct size of car. This car was a beaten up Skoda Fabia, no match for the Polo which was advertised "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ZADAR, HR - Reviewed by MICHAEL - 12 August 2019

" Although the car was sorted out by the auto Europe contact we shouldn't have arrived to these problems "

" They did not have our car and were very unhelpful. We did not get the car from them in the end. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by GARY - 11 August 2019

" Please see above "

" AutoEurope should not be a broker for this company Air Rent. On picking up the car the lady inspecting the vehicle went straight to the front of the car put her hand underneath the bumper bar and accused me of scratching the underside of the bumper. Unfortunately this is the first time I have been scammed and would not recommend using auto Europe if it continues to work with unscrupulous companies like air rent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PULA, HR - Reviewed by LINDSAY - 17 July 2019

" As comments above "

" Had to wait for around 10 minutes on arrival as no-one was available at the Air Rent desk. Overall experience good, vehicle in good condition, but one headlight not working. Would use again and recommend. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by STEPHEN - 16 July 2019

" I'm awaiting feedback from AutoEurope as to their investigations of this poor experience. "

" Truly appalling. I have always had very good experiences with AutoEurope and earnestly hope you will progress my complaint and refund?? "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 1

PULA, HR - Reviewed by PHILIP - 05 July 2019

" Poor customer service, I would not recommend at all. "

" Arrived at the desk and waited as there was a customer ahead of me. When I did get attended to I was informed my car was not available as the previous customer using the vehicle had not returned it yet, they tried to offer me a smaller vehicle, to which I said would not be suitable. I then said if they would like to upgrade it the girl spoke to her boss and I never got an answer back on it. I then suggested that if they paid for a taxi to my hotel they could deliver the car when it had been returned (this was only about 6 miles away) again there was no response. Aledgedly the car had then been returned and they were going to clean it before we could take it and they bought us a coffee while we waited for this to be done and they would ring me when it was ready. Over an hour later I walked back to the desk and they said oh yes your car is now ready (no call). We just needed to do the paperwork they then tried to charge me €32.50 because it was Croatia day and a public holiday and was trying to say I was lucky they were there in the first place. All in all the service was poor, it made a poor start to our holiday "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

PULA, HR - Reviewed by KEITH - 16 June 2019

" Excellent . The experience was exactly as described. "

" Having had bad service from a competitor or yours Gold Car. I was delighted to be met with excellent staff and a car just as described. There were no add on charges . Excellent experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GORDON - 28 May 2019

" everything great as usual "

" very friendly and pleasant staff. quick service and paperwork "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DEMELZA - 28 May 2019

" I would definitely consider booking again with this company. "

" We had an excellent experience. The process and reception was professional, efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MARK - 26 May 2019

" Excellent "

" I think the €1.25 admin charge should be included in the initial rental. Don't mind paying it, but why hide it? It costs more than the fee in bank non sterling transfer charges to pay it! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MILAN - 26 May 2019

" Very good service "

" Good service ! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PULA, HR - Reviewed by EDWARD - 25 May 2019

" Hassle free "

" Good price brand new Skoda "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EVA - 21 October 2018

" As always, excellent deals!!!!!! "

" Straight forward experience with a jolly, easy going staf "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by CAROLINE - 17 October 2018

" The Air Rent employee was incredibly rude and unhelpful. There was a complete absence of customer service. "

" On arrival at Pula Airport we were told we were too early and the car we had booked was not yet available and we were told to wait. The wait in the end was 1hr 45mins. When the time came for us to return to the desk, we waited 20 mins while your colleague was summoned from a shopping trip by her boss. We were then told our car was still not available so they would give us another, slightly bigger, car. We were asked to put down a deposit of 10,000 kuna which equates to over £1000 which was over the credit limit of my card and therefore declined. Thankfully my partner had his card. As it was raining your colleague was unwilling to show us the car before we signed the vehicle condition form. We then couldn't leave the airport car park due to an apparent problem with the exit barrier camera not recognising Air Rent cars. Despite tying to contact the Air Rent desk we ended up being helped by an airport employee to finally get on our way more than 2 hours after landing. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by GRAHAM - 29 September 2018

" Excellent service. I have used Auto Europe before, and will definitely use again. "

" Very polite and friendly staff who explained the procedure very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JAMES - 09 September 2018

" dgg "

" w "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by ESTHER - 07 September 2018

" Great! "

" So quick and easy! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by PAUL - 29 August 2018

" A "

" Great value, nice car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by ANDREW - 27 August 2018

" Good low-cost option, although could specify how lenient they are with the drop off (i.e. is there a half hour window of flexibility around drop-off time?) "

" Clearly explained rental process and local taxes. Very thorough handover. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by STEPHEN - 26 August 2018

" Top rate! "

" Friendly and efficient service, excellent vehicle, 100% satisfied! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by DAVID - 19 August 2018

" When we booked the car we also booked extra damage waver insurance that appeared to be from the car provider. This caused the headache above with Air Rent who expected a police report for any damage as we weren't insured directly with them. It would be helpful if this was made absolutely clear when taking out this Insurance. "

" Drop Off staff were not friendly and tried to charge us for 2 tiny scratches on the bumper of the car. One of them I couldn't even see. This was an old car that had done a lot of miles. I dont understand why general wear and tear is not considered as normal. It just felt like we were being scammed. Thankfully we weren't charged in the end but we had to argue unnecessarily about it. As a result of this I will not be using Air Rent again. It seems very short sighted to look for the tiniest of scratches so you can get a bit of immediate cash out of your customers, but as a result those same customers will not use your service again. I genuinely would have accepted it if I thought there had been genuine damage. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 9

PULA, HR - Reviewed by PHILIP - 15 August 2018

" Fairly good. Decent car as booked "

" Generally good but as normal charged extra for insurance which was supposedly included on booking "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by JOE - 12 August 2018

" Good - I called to confirm the booking and ask some questions and the service representative was very knowledgable, honest and helpful. "

" Great service and price - about 40% cheaper than any other rental company we found. The car was basic but roomy, reliable and clean - what else do you need?! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by NICHOLAS - 12 August 2018

" We have a house on LOSINJ and come to Croatia many times over the year, our friends come regularly too and this is the first time any of us have been so poorly treaded, I will never us Air rent a car again and ensure I tell all my friends and family about this experience. Autoeurope are going to seriously damage their reputation by not doing anything about this staff member at Air car rental. Extremely unhappy customer. "

" I booked online with autoeurope, pick up at Rijeka and drop at Pula. In Rijeka we arrived to find the kiosk closed, phoned the number and was told very rudely to go and get a coffee and wait, he would be there in about 30mins! I said I need to hurry to get a ferry and was told they run all day and that is basically tough. By the time we were in the car we wasted well over an hour! Furthermore, we booked a multi stop car hire, which Autoeurope said was included in the price. The hire company charged a further 75 Kuna for this. I told the guy we had this included and he said we need to take it up with Autoeurope! When we arrived in Pula to drop the car the staff were far better, still not refunding us but saying there had been many complaints about the Rijeka staff member. The Pula staff also said we were not meant to be charged extra but we needdd to get Autoeurope to refund us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JASON - 28 July 2018

" A quick and easy collection. The man checked over the car with me both at pick up and collection. Fuel policy was meant to be full to full, but it was only a quarter full so we had to bring it back with that amount which isn't so easy to gauge!! Car was clean. "

" Easy process. A very polite and friendly man checked over the car with me before and after. Fuel policy was meant to be full to full...but "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SIMON - 26 July 2018

" Upgraded to a worse car than I paid for. "

" All pretty easy. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PULA, HR - Reviewed by STEPHEN - 13 July 2018

" All good "

" Efficient service very happy. Agent was friendly and helpful and offered tips for our visit and additional info to help us. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by LUISE - 12 July 2018

" The booking process was easy and the prices were good. "

" Everything went smoothly, we got the car quickly, the staff was helpful and the car was good, so we were very happy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by NEVILLE - 28 June 2018

" As above "

" The staff were very helpful and professional, particularly at the reception desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by GOLAN - 12 June 2018

" We were charged additional "premium location charge" that was not mentioned anywhere on the terms and conditions "

" We were charged additional "premium location charge" that was not mentioned anywhere on the terms and conditions "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by TIMOTHY - 17 May 2018

" He took me around the car showing any defects, pointing out ones that hadn't been recorded. Even checking under sills and valances. "

" The friendliest and fairest car hire I have ever had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANTHONY - 11 May 2018

" Car was fantastic, but had the stress of thinking if damage was caused the extra cover I had taken out was worthless and I would have to deal with all the hassle that would bring when I was of the mind the premium insurance would cover that. "

" We paid for the auto Europe insurance upgrade but was told at collection this was pointless and meaningless. I was very disappointed to be told that. If we had had a crash we would have had a the hassle of having to payout to the hire car provider and then claim back from auto Europe which is not what I would expect when paying for an upgrade in cover. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by EVA - 09 May 2018

" Autoeurope is my favourite car rental site. I have been using them for years and can not believe it when some of my friends tell me his much more they pay fot their car rentals. I suppose more money than sense! Anyway, they are the first port of call when renting the car! I line the choices, money back in case of cancellations and great prices and curtioys staff when needed to cancell my reservations. "

" Straight forward and uncomplicated and not trying to ripp me off which sometimes some rental companies have been trying to do for all sorts of silly reasons and forgetting that they are going to lose out on good reputation. So yes, Air Rent were definitely a good and smooth experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROVINJ, HR - Reviewed by JAMES - 16 June 2015

" excellent service ,clean low mileage car . local agent, punctual and polite "

" excellent service ,clean low mileage car ,local agent polite and punctual . "