Auto Europe
- North America
- Central America
ALAMO AUSTRALIA CUSTOMER REVIEWS
- 7.7
- 9.1
- 7.3
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT AUSTRALIA Car Rental Reviews
Average Rating for Alamo by ent :
BRISBANE, AU - Reviewed by JASON - 15 August 2025
" It just worked perfectly. "
" Pick up and drop off was excellent, very efficient. However it would have been better if we had had the chance to flag defects and marks on the vehicle when we picked it up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERTH, AU - Reviewed by MARGARET - 05 November 2024
" Very easy to book with clear information and optional extras. Good communication during and after booking. "
" Excellent customer service at Airport both pick up and drop off. Car was older but in excellent condition with great fuel efficiency. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by MARGARET - 08 May 2024
" Really easy to book through auto europe. Good competitive prices, my go to when booking rentals abroad. "
" Really good service guys on reception really friendly and helpful. Car was in tip top condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SYDNEY, AU - Reviewed by CHRISTOPHER - 11 December 2022
" Very good service and value. "
" A good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MELBOURNE, AU - Reviewed by TETSUO - 19 March 2020
" I am regular user of AUTO EUROPE, and very satisfied. So I hope this is the just one off . "
" The car was burst front brake. Dead brake pad , it was metal to metal. Very poor maintenance and dangerous to drive. Worst things is, they knew before I rent the car !!!!!! They have no morals for safety. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MELBOURNE, AU - Reviewed by STEVEN - 01 February 2020
" Not happy with alamo , hidden costs , wrong vehicle , no follow up from our complaints . Very dissatisfied, I travel to Australia often as well as family members and I wont be using alamo again "
" After thinking I had cover for vehicle I was shown a piece of paper with a picture of a small scratch and sent and told that if damage similar to these occurs I will be liable to a large bill , ended up paying about as much for the cover as the hire of vehicle which I might add was not the one we wanted , I hired a Kia carnival and ended up with a tarago , we were in a party of 8 and it was very restricted in the tarago compared with the much bigger kia , we complained to the staff when dropping vehicle off and got told the manager will ring , guess what , no phone call !! Not impressed and will not use alamo again "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MELBOURNE, AU - Reviewed by CAROLINE - 18 December 2019
" Very good experience overall "
" Friendly helpful staff and good car to drive. A very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MELBOURNE, AU - Reviewed by TREVOR - 12 November 2019
" Excellent. "
" I was disappointed with the car itself. I hired three different models over the holiday and this was inferior to the other two. The Swift I am presently driving feels much more driver friendly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERTH, AU - Reviewed by DAVID - 11 October 2019
" Alamo re friendly and helpful and our rental as arranged went very smoothly "
" Only issue we had was that they were not able to supply one further day rental at a competitive price later in our holiday "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by BERNARD - 05 September 2019
" Overall, the booking was straightforward and price reasonable. Experience at Brisbane airport was very good and car was superb. "
" Really efficient service from pick up to return of the car. Staff were friendly and helpful and car was almost brand new - would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISBANE, AU - Reviewed by JONATHAN - 19 February 2019
" Booking experience was fine but breakdown experience was very poor "
" Upgraded to a car which had only down 4000 km but then broke down and were on the side of a busy highway for 3 hours before we were finally rescued and taken to the airport. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
COOLANGATTA, AU - Reviewed by ADAM - 26 January 2019
" great value, very easy to use "
" Car was a bit sandy, and directions to the Alamo are outside of terminal are not very clear, otherwise all good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MELBOURNE, AU - Reviewed by HEATHER - 23 November 2018
" N/A "
" Pick up of car was excellent, staff very helpful and informative. Drop off of car was complete opposite experience. Staff were rude and slow. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MELBOURNE, AU - Reviewed by ANDREW - 11 September 2018
" The score is due to the fact that you offer Hyundai cars! "
" The service was fine, my low scoring was due to the death trap which is disguised as a car! Absolutely horrible to drive! One of the worst car rentals I've ever experienced! Hyundai's should been taken off the road immediately! "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MAROOCHYDORE, AU - Reviewed by CLAIRE - 28 August 2018
" Autoeurope always works well for car rental, and gives very competitive pricing. Amendments etc are always easy as well as the team are very responsive. "
" Staff at the airport are very helpful and clear about all details. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10