Auto Europe
- North America
- Central America
ALAMO GERMANY CUSTOMER REVIEWS
- 8.4
- 8.9
- 8.8
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT GERMANY Car Rental Reviews
Average Rating for Alamo by ent :
HAMBURG, DE - Reviewed by ALAN - 21 September 2025
" We will use again. "
" All went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 09 September 2025
" . "
" Cross country charges clearly explained staff very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by BRIAN - 25 August 2025
" generally a positive experience except for the above complaint. "
" When I returned the car, I expected it to be checked over for damage etc. and for a full fuel tank. I then expected a receipt to confirm all was ok before I left the airport. I was told I would receive an email to confirm this, which I still have not. I was not pleased to leave the car without some evidence that all was ok with the car. i specifically asked the rep who guided me into the parking space to check the car thoroughly, which he did, but still no confirmation of this. I find it very stressful to leave a car which I know is undamaged and has a full tank of fuel, to then return home and possibly be informed at a later date that there was something wrong/not enough fuel which I would be expected to pay for. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEAN - 04 August 2025
" Excellent "
" Sophie was superb, very professional and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DAVID - 28 July 2025
" Extremely satisfied. "
" All very professional. At the counter and drop off. Very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by THOMAS - 25 July 2025
" Staff are very helpful "
" Happy to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by JASON - 24 July 2025
" Great service "
" Easy to book and collect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MALCOLM - 23 July 2025
" Auto Europe were excellent as always. They always provide the best price for my rentals around Europe. The online service is very well thought out and straightforward. "
" I was provided with an excellent, quality vehicle. Drop off at the airport was very quick and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JOE - 15 July 2025
" Not recommended "
" Rental car was below par "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 3
HAMBURG, DE - Reviewed by MARK - 30 June 2025
" Excellent all-round "
" Excellent all-round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by STEFAN - 28 June 2025
" Not what I expected. "
" Queue at customs made us later than planned. Operative told us no car immediately ready, that a car was being washed and we may have to wait 15 minutes. Car was collected from car park which is fairly dark even on a summer's day making it not ideal to check Car over. Mitsubishi Cross Star looked old. 57000 km on clock. Rear screen washer did not function. Front passenger side the wiper was broken ( the rubber blade was split and hanging off. Car obviously not checked before being handed over. Engine ok. Already had contact from Alamo who are making a part refund. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BERLIN, DE - Reviewed by DAVID - 19 June 2025
" Quick and efficient collection and return plus car upgraded "
" Quick and efficient collection and return plus car upgraded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JOHN - 04 May 2025
" Alamo staff were very good, car was in great condition. Drop off personnel were miserable and tried to rush us. "
" Alamo people were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 16 April 2025
" All went well "
" Very smooth pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 14 April 2025
" I rent a car frequently and always had a good expierence with Alamo "
" Quick and efficient as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VIVIAN - 03 April 2025
" See previous comments. "
" The car was perfect and the counter staff were friendly, but I was misinformed about the refuelling charge, normally I would have just brought the car back full, but I was offered for a prepayment to be taken at a fixed price per litre, which I thought would be used to top up the tank if I returned the car empty or partially filled, then any remaining money would be refunded, I was also told the price per litre was cheaper than forecourt prices, which it turned out wasn't the case, so I filled the tank on return and expected the prepayment charge to be refunded to my card, I have since noticed this not to be the case, I made a point of asking the counter staff if that I would only be charged for the missing fuel which they agreed to, I believe I have been misled and have paid £86.34 for the privilege. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 28 March 2025
" Very good "
" Enterprise/Alamo made a real effort to do the best for the customer - top service. Such a breath of fresh air. The very opposite of Hertz/Dollar/Thrifty who were awful when I used them a year earlier from MUC. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 17 March 2025
" I'll be contacting you about the financial issues "
" Fairly long queue to collect car. They could not give us an Estate which we had booked so ended up with a Van, which wasn't ideal. I seem to have a mismatch between what I gave as a deposit and what has been returned. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SARAH - 13 March 2025
" Auto Europe accepted a booking for a rental pick up at 2330 then allocated a rental company that closed at 2300. Didn't accept any responsibility and wouldn't refund it. Luckily Alamo stayed open for us. Not impressed with Autoeurope. "
" Our flight was delayed and they stayed 4( minutes after their closing time u told 2345 to ensure we could collect our car. They were welcoming, friendly and so kind. Best car rental experience in 27 years of renting cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 04 March 2025
" Very good service at Munich airport "
" Great pick up and drop off. Stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PAUL - 02 March 2025
" Overall good and will use auto Europe again as preferred rental route. "
" Car was not ready at scheduled pick up time. Had to wait 30 mins for vehicle availability. Drop off experience was excellent with great service. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 28 February 2025
" A good price and easy to find desk and pick up. "
" Very polite at desk, had a little problem finding vehicle. Clean and tidy. Drop off was early so not many people about. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RICHARD - 25 February 2025
" Was overcharged for taking car from Germany into Austria "
" Was overcharged for taking car from Germany into Austria "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by JOHN - 15 February 2025
" All straight forward, clear and easy to understand instructions. I had no issue's with the rental. "
" Very friendly and professional staff, explained the rental thoroughly and didn't try to push me into buying any extras that didn't want or need. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 01 February 2025
" The only negative was the 4 seasons tyres. They are not full winter tyres and not very secure on snow, particularly wet snow. Enterprise should fit proper winter tyres for more grip and safety. "
" Very happy, got a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by COLIN - 30 January 2025
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALISTAIR - 28 January 2025
" Always had a good experience with autoeurope, but I do always hire from a well known company which helps... "
" Good initial price, got an upgrade and the car was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 20 January 2025
" Your agency provided a good price for a high class rental. I have used you many times and will do again. The car was good - I was pleased to have a Mercedes. I just wish, as a consumer, you do not have to feel you are fighting in the Wild West with the rental agent on every arrival and departure. Maybe the industry will gradually change. "
" The car had a large dent on the front wing on collection. The desk clerk told me the car was clean but take any images. They also said car condition was recorded on cameras on entrance and exit from rental garage. I think that car rental in Germany, UK and USA are more casual on return of the car but I was concerned i'd be charged on the return. Some countries they pounce and try to get payment for damage not caused by the rrenter. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by ALEXANDER - 18 January 2025
" Accepted car back without damage - then took over €1000 from my card without warning for a very small chip on the windscreen. Terrible service. "
" Accepted car back without damage - then took over €1000 from my card without warning for a very small chip on the windscreen. Terrible service. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by TOM - 15 January 2025
" Great - as always. "
" Pickup had a long wait. Staff were aggressive. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 07 January 2025
" . "
" Efficient and friendly desk service- fantastic car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 05 January 2025
" As described above I didn't get what I booked which is a strange way to operate. "
" Car group booked was not available. So was downgraded. Offered extra driver and tank of fuel as compensation or a Misubishi MPV which I didn't want. But I suspect it would have been cheaper to have booked the lower group car. Washer fluid ran out on day 3 after not much use. Overall disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
DUSSELDORF, DE - Reviewed by FARZAD - 03 January 2025
" Alamo/ enterprise in Germany ripping off customers "
" Imposed charges on a damage wasn't done by us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by CRAIG - 03 December 2024
" great "
" easy and fast "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KAROLINA - 02 December 2024
" Highly recommended ! "
" Fantastic ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIRK - 08 November 2024
" Very pleasant experience overall. Will recommend. "
" Great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by CHARLES - 04 November 2024
" Always use Auto Europe - provide good price comparisons. "
" DO NOT USE Alamo/Enterprise at Cologne / Bonn airport. Suspicious they are running a scam and will claim that you have damaged the car even after you have dropped it off and they have given it the all clear. At least that's what happened to me and they took my €1500 deposit for an enormous scratch that they sent me pictures of 20 minutes after the guy had given the car a thorough check and said I was good to go. Luckily my credit card company has stepped in (for now at least). VERY DODGY "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by JAMES - 02 November 2024
" As soon as we were made aware of the changes to our flights and the long delay in arrival at Stuttgart we contacted Auto Europe by telephone to confirm the new flight details and eta in Stuttgart. The lady who dealt with that call assured us that she would email Alamo to inform them in order to keep our booking secure, and confirm that with us. This obviously did not happen, hence the comments in Para 3 above. The car we reserved was given to another client because we did not arrive on the original flight, which was out of our control as we were diverted via Paris CDG. "
" Our a flight plans were changed by KLM due to poor weather causing delays. The car we reserved was not available for us when we arrived and the lady on the desk informed us it was given to another client. The reason given was that they confirmed our flight had landed and we did not arrive to pick up the vehicle. The vehicle we were given was not the same class, however we accepted it - it was too late in the evening to argue. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DAVID - 28 October 2024
" used for 10+ years, no reason to change "
" easy to deal with, good car, reasonable price "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 01 October 2024
" Experience with Autoeurope was as every other time I have use,efficient, easy and provided as requested "
" VIVIEN ONBTHE ALAMO DESK WAS BRILLIANT, CALM, REASSURING AND POLITE. PICK UP WAS EFFICIENT, CAR WAS REALLY NICE AND EXACTLY WHAT WE REQUESTED. WON'T HESITATE TO USE ALAMO AGAIN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHANI - 26 September 2024
" Easy and cheap booking. Had all the necessary confirmations. "
" Quick and efficient. No problems at either end. Little confused when returning vehicle to 'assured' at the airport and no confirmation of return is given straight away. It would have been helpful to know the process in advance but in the end no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 25 September 2024
" Good choice of hire companies. Have companies at most destinations we seek to hire at. Free cancellation up to very near vehicle pick-up. "
" Very quick service...perhaps too quick as did not get time to assimilate everything that I was being told. Had to rely on my previous experience of car hire overseas. Felt rushed. Didn't feel comfortable reading the hire contract documentation before signing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANIKE - 24 September 2024
" Overall experience was very good. "
" Amelie at the counter was very nice and helpful! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by DUNCAN - 23 September 2024
" Very good. No complaints. Excellent service from Batuhan Serdar. "
" Car checks-ins could be quicker. The US seem to be quicker at this than the EU. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AHSAN - 06 September 2024
" We hired a car from Alamo Car Rental (NH COLLECTION HOTEL ARNULFSTRASSE 2 MUNCHEN, GERMANY) on 17th August, 2024. We returned the car the following day on 18th August. While returning the car at the same location it was noted by the person in charge that there were minor scratch marks visible on the right-side plastic wheel caps. There were no marks observed on the left side plastic wheel caps. There was contradiction as in the rental agreement, it was written as " Left Front Wheel Scratch: Felge fahrer seite vorne kratzer " but no marks observed in left front wheel caps rather marks were seen on right wheel caps. Please see the evidence of the pictures taken when the car was returned. By evening same day, they charged 1050 euros our debit card without even sending us an invoice. A set of 4 plastic wheel caps when I checked online for that car was 25 euros only. There has been no damage to the car whatsoever other than this minor scratches to the plastic wheel caps as can also be verified from the report (Inspection Report.jpg) attached. We are very upset and highly disappointed as there was no mail to even notify us that we have been charged this amount from the card. We only realised it much later when we were checking our bank statements. We made repeated calls to the car rental office to understand why this happened and were very confused, but the calls did not get through. Our rest of the holiday was spoiled due to this. We happened to visit Nuremberg airport on 26th August and there we went to the Alamo office where we explained this to the person at the Alamo office (Enterprise). He verified that 1050 euros (250+800) were deducted and admitted that it is a mistake as the charge should be around only 25 euros at max even if the wheel caps were scratched. He asked us to send this mail and assured us it will be followed through. So far, we have made several phone calls and Witten many emails. There is no response at all. This is an act of loot. This is deception and violation of consumer protection rights according to EU consumer protection law section 2011/83/EU, section 2005/29/EC, section 93/13/EEC. "
" We hired a car from Alamo Car Rental (NH COLLECTION HOTEL ARNULFSTRASSE 2 MUNCHEN, GERMANY) on 17th August, 2024. We returned the car the following day on 18th August. While returning the car at the same location it was noted by the person in charge that there were minor scratch marks visible on the right-side plastic wheel caps. There were no marks observed on the left side plastic wheel caps. There was contradiction as in the rental agreement, it was written as " Left Front Wheel Scratch: Felge fahrer seite vorne kratzer " but no marks observed in left front wheel caps rather marks were seen on right wheel caps. Please see the evidence of the pictures taken when the car was returned. By evening same day, they charged 1050 euros our debit card without even sending us an invoice. A set of 4 plastic wheel caps when I checked online for that car was 25 euros only. There has been no damage to the car whatsoever other than this minor scratches to the plastic wheel caps as can also be verified from the report (Inspection Report.jpg) attached. We are very upset and highly disappointed as there was no mail to even notify us that we have been charged this amount from the card. We only realised it much later when we were checking our bank statements. We made repeated calls to the car rental office to understand why this happened and were very confused, but the calls did not get through. Our rest of the holiday was spoiled due to this. We happened to visit Nuremberg airport on 26th August and there we went to the Alamo office where we explained this to the person at the Alamo office (Enterprise). He verified that 1050 euros (250+800) were deducted and admitted that it is a mistake as the charge should be around only 25 euros at max even if the wheel caps were scratched. He asked us to send this mail and assured us it will be followed through. So far, we have made several phone calls and Witten many emails. There is no response at all. This is an act of loot. This is deception and violation of consumer protection rights according to EU consumer protection law section 2011/83/EU, section 2005/29/EC, section 93/13/EEC. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
HAMBURG, DE - Reviewed by KIRSTEN - 31 August 2024
" Nice and easy "
" Nice and easy and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 30 August 2024
" We have had really good experiences before. It is unclear how we could have been allowed to spend our money with a firm that then would not honour the voucher. "
" Alamo had wrongly put a stop on us renting vehicles. This related to a previous dispute that they have subsequently agreed had been resolved. It was therefore their error. As a result we had to spend a further £900 on renting a car with Europcar. We therefore lost all our money relating to the AutoEurope voucher. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by TIMOTHY - 30 August 2024
" Great service again from autoeurope "
" Really easy pick up and drop off process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JAMES - 22 August 2024
" Great service and no hassle. Car was excellent and very economical. On return I am always nervous as you hear so many horror stories from people being charged for damage they didn't do, but I had no problems at all. The staff on return were very efficient and I was on my way in no time, I have returned rental cars before where they are going round the car with torches and everything looking for something to bill you for but not here, they check the fuel and take a quick look at it and if you haven't damaged the car you are good to go. Would use them again "
" They didn't have the car I booked when I arrived but they did upgrade me to a bigger car. Not exactly a problem but the car I got was a huge estate and wasn't the easiest thing to park or manoeuvre in tight spaces. It was a lovely car though and drove fantastic, it's just that I booked more than six months in advance and didn't get the car I booked, that is the only fault I could find with my whole experience. The pick up and return went smoothly and I found the staff very helpful and friendly. I wouldn't hesitate to use them again "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by FRANK - 22 August 2024
" Friendly, professional and with courtesy. "
" Friendly, professional and with courtesy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by INGO - 17 August 2024
" Still one of the best sites for price comparisons for car rentals. "
" Quick and efficient checkout of vehicle. Friendly staff and good prices. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAVID - 16 August 2024
" All went very well "
" Car collection went very well. Nassir was a great help. Car return was very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by JOHANNA - 21 July 2024
" I reported the situation with the missing fuel level to the rental desk. They accepted my photographic evidence and suggested to issue a voucher to compensate me for the missing petrol. "
" Staff were reluctant to accept my British paper drivers license. Vehicle was not fully refuelled and mileage on the clock differed from actual mileage reading. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by MARK - 18 June 2024
" Hiring a car is always slightly fraught with uncertainty as you are never quite sure what car they will give you. I know the main brands (VW, Ford) but some of the cars they have nowadays I don't have a clue so very difficult to know at the desk if the car will be suitable. "
" The car was fairly dirty on the outside, making it difficult to see if there were any scratches. It would be really handy to have a representative in the car park when picking up the car so that you know it has been agreed that there are no scratches. I spend the whole hire time concerned what you guys will say when I drop the car off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by CLIVE - 16 June 2024
" Found AutoEurope almost by accident whilst searching the web for a rental car . What a lucky find , great car , great price and excellent customer service at point of delivery . Thank you for a stress free experience ⭐⭐⭐⭐⭐ "
" Excellent , stress free , easy handover and a superb NEW vehicle to start our vacation . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by RICHARD - 04 June 2024
" The car was very good as was the price of the hire. Would definitely use again "
" Picked up the car earlier than we had booked it. Staff were very good. Had a problem with the sat-nav but one of the staff quickly sorted it and got us on our way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JOHN - 20 May 2024
" all ok "
" There was a big queue when we collected the car, but the staff were very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by THOMAS - 06 May 2024
" Auto Europe is the best hire car site around mainly they offer the worry free no fee damage reduction as extra for a very reasonable price . Thanks "
" Amazing Service nearly brand new car . Highly recommend, booked again already with Alamo for my next rental . Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SUSANNE - 21 April 2024
" Overall an easy experience, very efficient handling and efficient return of the car. "
" The pickup process at the counter needs to be organised better in my opinion, did not get in with the QR code for queuing ticket. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by JOHANNA - 15 April 2024
" Excellent and fast service at the checkout counter, but again the vehicle was not ready for collection. This is about the fourth time I rented a vehicle from Enterprise where the car was not ready at the allocated time. It seems that there is not enough staff available to get the returned cars ready for the next rental. "
" The vehicle was not ready although my flight was delayed and I picked up the car 40 minutes later than expected. I was informed it would take another 20 minutes before I was able to collect the car. when I arrived at the return car location to pick up the vehicle that had recently been returned, it was still not even collected to get washed. I demanded to take the vehicle in its present dirty condition as I was already late for my appointment due to the flight arriving late. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by JOHN - 10 April 2024
" Mike was great at Munich airport. "
" Everything went well. Mike at the desk in Munich was great and really helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CLIVE - 05 April 2024
" Very efficient "
" I like the all-inclusive insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 17 March 2024
" Fine apart from the unfastened bonnet. "
" The car was brand new and generally fine, however the bonnet had been left open which we were surprised to find out doing 120k on the autobahn. I pulled over to the hard shoulder to sort it and a pick up truck came steaming up behind, stopping within an inch of the rear end. We were very lucky to not get hit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by KAROLINA - 10 March 2024
" Great experience ! "
" Everything was perfect, especially the counter lady who was super efficient ! The only thing, the engine could have been a bit stronger. We were travelling to Austria and sometimes it wasn't powerful enough. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WOLFGANG - 28 February 2024
" Highly recommended, best at Munich Airport "
" Efficient,friendly fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GARY - 26 February 2024
" Everything was fine except the vehicle provided. Auto Europe advertised a car in a higher category to the one the supplier provides. The reason for choosing that option was based on renting the T-roc suv as it was the best price and big enough. Alamo only provide T-cross which is a size category below. It's frustrating that auto Europe advertise false info, I appreciate there is small print but it is equivalent vehicular, this is not the equivalent vehicle. Auto Europe should ensure either the car advertised is the right car for the category of that supplier or the car I hire from auto Europe is the car I get from the supplier. "
" Fast pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 20 February 2024
" Very smooth "
" Really good reception service at Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARK - 16 February 2024
" Perfect hire experience. "
" Super service at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by TIMOTHY - 24 January 2024
" Very good "
" Fastest check-in I've ever done !! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 10 January 2024
" Only slight issue was a increase in price not notified before paying for changing counties doing rental period "
" Car wash was not cleaned prior to collection. I had to remove rubbish including open sweets and drinks from the car. In addition the outside was not washed and had wax writing on the windows. Upon starting the engine i discovered that the car did not have any fuel. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by LUKE - 05 January 2024
" Excellent service from check in and drop off staff in particular check in. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
HAMBURG, DE - Reviewed by MARK - 17 December 2023
" Pissed off, see above. "
" My flight was scheduled to arrive at 16:30 when I had booked my hire from but was slightly delayed by approximately 50 minutes, coupled with the length of time to get through passport control I arrived at Enterprise by 18:00 to be told by the staff member from Enterprise that as I was more than 30 minutes late they had given away my hire car and that the only available car required an additional €30 for each day of hire. I use your service a lot and have never had this experience in spite of always being later than the time of the booking by at least 30 minutes. The staff member was incredibly rude and unhelpful and showed not a drop of empathy to the situation. Myself and my colleagues were all incredibly disappointed with this service but were left with no choice but to pay the premium for the other car. Atrocious service from Enterprise, very very disappointed with this as I know that they are a company that ordinarily pride themselves on customer service. The representative pointed out that I should have put my flight number in, but I have never done this. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by JOHANNA - 12 December 2023
" Very pleased from start to finish "
" Driving a brand-new VW Gold was a great experience. The vehicle was in fabulous condition and given the fact that it took Diesel fuel, the consumption was extremely low and economical. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by PETER - 11 December 2023
" The whole experience was superb and above expectations. Would definitely recommend and use again "
" The lady at the check in desk was most helpful, collection of vehicle was easy and the condition of the car was superb couldn't ask for more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTONY - 18 October 2023
" Bets rates, best deals, easy booking and easy to change if necessary. "
" Check in desk was not overly busy and I was served in a fw minutes. Process was fast and I was on my way very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ARTHUR - 15 October 2023
" As above "
" All good, new car, full necessary accessories and excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMUEL - 07 September 2023
" Great service, saved £100 by cancelling and rebooking. "
" Great staff, easy drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANNETTE - 17 August 2023
" Good value (although would look to book a higher grade car next time) and good support. Cannot fault the Enterprise desk at check in but would probably use a different company simply because the car was not what we really expected and not suitable for our needs "
" although the car provided was a SUV it was a Renault and considerably smaller than we would have expected - shouldn't have been classed as an intermediate SUV in our opinion. In addition, although only 4,000 km on the clock the air conditioning did not work - not good in 32 C temperatures! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COLOGNE, DE - Reviewed by IAN - 10 August 2023
" As per the agreement I attempted to phone Auto Europe to tell them we would be delayed. I called the put of hours number on two occasions on one occasion I hung on for over 14 mins without any answer. I have the phone records to prove this. Despite this Auto Europe have not offered to refund me any of the money I paid. I am currently over €500 out of pocket by having to hire a car from another supplier(Sixt) because Auto Europe did not answer the phone. "
" Although they had been given my flight details and knew my flight was delayed they did not keep the desk open. They did not answer the phone when I tried to phone them to tell them we would be late. This resulted in me having to rent a car from another supplier. Despite this Alamo have refused to refund any money to me. Their customer service is therefore very poor and I would dissuade anyone from using them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HANOVER, DE - Reviewed by MICHAEL - 17 July 2023
" Very clear booking facility on-line, which offered options for insurance. This, I think makes the collection procedure much more straightforward. Unless of course you spoil it by only having one member of staff to attend to your customers. "
" The young lady, Jasmin, on the collection desk was first class, but unfortunately she had been left on her own, dealing with people who had booked through Alamo, Enterprise and Budget. As a result I had to wait 40 minutes before reaching the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 05 June 2023
" The car was returned in perfect condition, signed off as such by their employee Asterix and the contract closure note issued to that effect. They now send me a hugely stressful note today saying the windscreen is cracked which is false and never happened on our rental. Alamo are being criminal. First time I've ever used them. Please intervene. "
" The staff at pick up were good. The van was excellent for our use. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by ANIKE - 24 May 2023
" Have used the service before and will continue to do so if prices are competetive. "
" The Car had the service sign on as soon as I drove out of the car park. Did not fill me with confidence. Luckily, as this was a short hire, I was only driving locally about 60 km. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by DUNCAN - 16 May 2023
" All very efficient and straightforward "
" All very straightforward and effective. All staff were very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LES - 19 April 2023
" Still the best site for car hire. "
" Check-in was empty at the time so experience was excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by GRAZIELLA - 11 April 2023
" See above "
" Despite having booked a compact SUV we were offered a waiting time (duration unknown to the staff) or a smaller car. We were offered to not refill the petrol which we didn't but as we didn't use much we were offered a further deduction on drop off "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
HAMBURG, DE - Reviewed by SIYAMAK - 06 April 2023
" the car was not brandnew and had a high mileage "
" it was my first experience i think sixt and europcar better than alamo or ENT "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LAWRIE - 27 March 2023
" Very simple process to book and add extras. "
" The staff were exceptional. They were informative, attentive and personable both when I picked-up the car and when I dropped it off. Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANDREAS - 02 March 2023
" Open another Alamo counter up during peak times. "
" Long wait at the Alamo counter as there's only 1.Not too bad. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 20 February 2023
" . "
" Excellent staff at Munich Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 16 February 2023
" Good price and easy to book. "
" No queuing and a smooth process at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 20 January 2023
" good service by both Auto Europe & Alamo "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 05 January 2023
" I found when I called Auto Europe call centre about details for a baby seat rental very helpful and then switch me through to Alamo office Munich Airport to asked my final question, I found this very helpful and made sure all my questions where answered, very impressed, as I also run my own business "
" I found the staff at the check-in desk helpful and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by ALEXANDER - 04 January 2023
" The vehicle was simply too small and I doubt was correctly categoried to the compact SUV. Unfortunatley I was too late to request a different model "
" The vehicle was the smallest compact SUV I have ever seen. It was not comparable to the image shown (VW T-ROC) on the website. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 14 December 2022
" Great rates and easy to use website. "
" Another great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHRISTOPHER - 29 November 2022
" Got an excellent price via AutoEurope so it's my go-to broker of choice. The Alamo collection experience wasn't great, but then it was 23.00 when I collected the car so not entirely unexpected. "
" The pick up was very late, however there was only one person serving at the counter and their IT was patchy, so it took quite a while to get checked in and collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 01 November 2022
" The new car was very pleasant to drive, but a bit to technical in terms of finding everything from Sat Nav etc "
" As always Alamo was quick, efficient, and friendly and when I had to change the allotted car just before I was to leave the airport due to a flat key battery, I received immediately a different car with the help of an employee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEVEN - 04 October 2022
" All excellent "
" Excellent service, couldn't fault it. Chap on the desk was brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 08 September 2022
" Overall average but the car was very noisy due to engine management light and staff didn't care "
" The car had the engine management light on and it was very noisy as a result, when I dropped it off they didn't care less. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by DAVID - 27 August 2022
" Please see abive, but overall it was excellent "
" The staff at the collection point were excellent. They even offered to change our car free of charge when they realised ee had very large bike bags with us. However we had to explain that there were only two of us and we could drop the resr seats, however i did think it was very thoughtful of them. Thr drop off was a breeze ss well. Would definitely use you again and recommend you to others "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 11 August 2022
" Good rental fee and zero excess ... best value on the net "
" Very good value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ELLEN - 26 July 2022
" No comments "
" Nothing else to say "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by SOPHIE - 13 July 2022
" Aver all what I expekt. "
" The only thing I would say is that men get easier upgraded... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 09 July 2022
" Best price on the web "
" All fine except the both the cars we requested were unavailable. Given what was called an upgrade but although clean on the outside the vehicles interiors were dirty with cigarette ash and food crumbs on the seats , the back area required a good clean out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by FREDERIC - 30 June 2022
" Very good experience, no issues. "
" Very good experience, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILKA - 30 June 2022
" Good value for money "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DEREK - 14 June 2022
" Very efficient,would highly recommended using Auto Europe "
" The car given was in very good condition ,and was ideal for my trip. The assistant at the Alamo desk was very friendly and handed over the car explaining all the controls personally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by GERTRUD - 17 May 2022
" Your front room staff facing the customer were fine- your backroom staff dealing with the damage report appeared careless and questionable legally. "
" See my email of 15May22 which sets the problem l have with your company in dealing with minor damage "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by ANJA - 03 May 2022
" Very good "
" Super efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by REBECCA - 26 April 2022
" Great experience "
" Great customer service and loved the car thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SAMUEL - 21 April 2022
" Always use Auto Europe "
" Fastest pickup and drop off at Munich ever, excellent service, great staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 06 April 2022
" Quick, efficient, reliable car, helpful staff "
" I have used Alamo several times and I was always well looked after "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREA - 09 March 2022
" Excellent & stress free from start to finish "
" Excellent & stress free from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MEGAN - 05 March 2022
" Easy to work with "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOANNA - 04 March 2022
" Great stuff Leo, you are a star! "
" Excellent customer support to make arrangements to work around our late arrival. Many thanks to Leo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LEE - 28 February 2022
" Would have liked better help and possibility of another rental. "
" Our flight was cancelled therefore we could not pick up the car. When speaking with you customer service we were just told that we had missed our pick up time and nothing else could be done, not very helpful! Ideally we would like a refund for the unused car. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by EVA - 23 January 2022
" I had to cancel my car hire at short notice due to Covid restrictions imposed by the German government less than 48 hours before the flight. Despite my contacting Auto Europe repeatedly and speaking at length to various representatives Auto Europe refused to give me any money back and insisted I was entitled to nothing. Not only this they have misrepresented me to my credit card company claiming that they had no record of me contacting them. Also indicating that I was a no-show none of which is true as I contacted both Auto Europe and the actual car hire company in advance of my trip notifying them of the cancellation due to Covid restrictions. I have used this company for many years and I'm severely disappointed. "
" I was not able to collect the car due to Covid restrictions imposed by the German government "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by SHAUN - 29 November 2021
" Easy and straight forward booking process "
" There person on the service desk was very helpful and explained things clearly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ANTHONY - 12 November 2021
" All very efficient "
" The car was fine but with some 75,000km on the clock was not new. I was given an estate, which was bigger than I had booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by NEIL - 18 October 2021
" Nice vehicle small queue "
" Had to pay at pick up as Terminal agent could not process our order. Apart from that fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PETER - 14 October 2021
" Process good from start to finish. Thankyou "
" Professional friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by COLIN - 12 October 2021
" It all went very well. "
" Pick-up went very smoothly. The drop-off was very busy. Many people returning their rental vehicles at the same time as we did, resulted in slight delay, waiting for our vehicle to be checked. But didn't affect our plans - we had plenty of time to check-in with the airline. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 07 October 2021
" Very impressive. "
" Everything was so efficient and quick. The forms were all complete, the car was ready and all we had to do at the desk was sign the forms. Through the airport and on our way within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 04 October 2021
" Easy and good service. We would recommend Autoeurope and Alamo "
" Excellent professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by PETER - 04 September 2021
" All good, as usual. "
" All v good BUT Brandenburg Airport signage for car rentals is not good. Eventually found the rental area but Alamo/Enterprise not there. In fact they are on the floor below! Need to mention this to other clients renting here. Gave us an upgrade, I assume, as it was a v sporty Kia hatchback! At 74, wasted on me but had all the bells & whistles we needed, cruise, auto lights & wipers, sat nav & safety features like overtaking warning on mirrors, distance control & lane change warnings. Like most " hot hatch" cars, quite firm suspension though. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by CHRISTOPHER - 06 June 2021
" Had a problem with a flat tyre and no spare. Took a day, at least, to sort it out and struggled to find a safe alternative to return the car "
" Ok "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ALISON - 08 May 2021
" x "
" z "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by DARREN - 30 September 2020
" Highly recommend, "
" Excellent service from Luca in Berlin-Tegel airport. Smooth and easy car hire as it should be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 08 September 2020
" All good again "
" Used Alamo again and no problems. Great service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NAKO - 12 August 2020
" The car was new and clean, plus very much comfortable. For sure next time I go to Europe I will rent your car "
" Arriving at the reception I received a warm welcome by the staff. They took me very well through the process. All in all the service was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TILLMANN - 04 August 2020
" great, helpful website, many thanks! "
" I don't think it was clear that drop-off could only be at Terminal 1 (before I had often dropped off at Terminal 2), so that I ended up driving an extra round through the airport area "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by PHILIP - 21 March 2020
" Great service, very friendly and helpful throughout "
" Great service at the checkin desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by GUY - 20 March 2020
" Your team in Berlin were excellent "
" Your team in Berlin were excellent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by THOMAS - 13 March 2020
" OK "
" different price given by Autopeurope and then charged by Alamo "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DAVID - 10 March 2020
" All worked reasonably smoothly. Delay bring car back as was unaware to leave keys in and couldn't find anybody to tell us this for about 10 mins. Would be helpful if we had been advised at pickup "
" ? "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by CLAUDIU240471@GMAIL.COM - 27 February 2020
" 10 out of 10 service "
" All went smoothly. Corina at the desk very helpful and gave us all the information requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 27 February 2020
" Easy booking. "
" only issue ( not a big one for me)was that car was not ready at Munich. It had not been cleaned or refuelled. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by THOMAS - 16 February 2020
" The guy at car return was 10/10. Very polite and efficient. "
" Car wasn't full of fuel when we received it. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NUREMBERG, DE - Reviewed by HENRY - 08 February 2020
" Never again. "
" Didn't even receive the car. Then had awful customer service when I called. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by BUNYAMI - 05 February 2020
" RIP off company very rude staff a lots of bidding extras "
" When I arrive my final destination to take my rental car they said you have to pay €85 for insurance or bigger than €2 coins every damage I need to pay €1000. I feel been cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ALASDAIR - 02 February 2020
" Overall a very good hire car experience - I would recommend and will use again. "
" All very straightforward. The car was excellent (Mondeo Estate), with the Sat Nav etc. configured to English ready for us to use. There were a few scratches on the car, but we highlighted these to the garage attendant and he marked these on the paperwork appropriately, so no concerns with this. I would have liked for the taxes to have been explained to me without having to ask - we paid for an extra driver & to to take the car out of Germany in to Austria, but this 62 euro became 93 euro - I had to ask to get this explained to me - I should not have had to ask. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NICHOLAS - 30 January 2020
" I am extremely concerned about the quality of the Auto Europe systems and services. While some of the service from individual team members was good, in each case this was after i called to check what was happening. Your systems appear to be bug-ridden and were often down, including your website. my booking was cancelled by yourselves for no reason once, and while you then fixed it i got no email confirmation and now have queries over the charges which were much higher than originally quoted. Overall a very poor experience. "
" Alamo service at airport was slow. it continues to be a shock how poor rental companies are at pick up of vehicle. you have all my details....and i still wait 30 minutes, complete multiple documents? In a digital world this is crazy and such a poor customer experience. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 30 January 2020
" Ausgezeichnet "
" Ausgezeichnet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by EDWARD - 29 January 2020
" Excellent value for money "
" Car was great and the customer service was also great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by RÜDIGER - 05 January 2020
" See above "
" Did not get an efficient VW and instead got a gas guzzling Asian SUV. Paid considerable more to secure a VW T Roc or similar but was disappointed to get a huge Nissan Qashquai. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RUPERT - 05 January 2020
" Excellent, particularly friendly member of counter staff in Munich. "
" Excellent, particularly friendly member of counter staff in Munich. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTIAN - 30 December 2019
" Good quality. Low price. "
" Minimal wait at pick up. Clean well equipped car. Quick return. Friendly and polite staff. Only 1small negative. Prepaid tank of fuel as staff at pickup assured us that price for fuel was cheaper than at petrol station but we passed several garages where fuel was cheaper. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KONRAD - 18 December 2019
" Been ripped off, ordered a Toyota Aygo with free Navigation system, at collection been told I need to pay Euro 20 more for the Navigation system, I told them it said it was free on the website, they then offered me and Hyundai and asked me to pay euro 20 more, I declined. They then offered me an inferior Fiat Panda, and still charged me £10 "deposit". At returning the car they pretended to refund me the £10 online, but still waiting for the "refund". Do not trust this company... "
" Been ripped off, ordered a Toyota Aygo with free Navigation system, at collection been told I need to pay Euro 20 more for the Navigation system, I told them it said it was free on the website, they then offered me and Hyundai and asked me to pay euro 20 more, I declined. They then offered me an inferior Fiat Panda, and still charged me £10 "deposit". At returning the car they pretended to refund me the £10 online, but still waiting for the "refund". Do not trust this company... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
MUNICH, DE - Reviewed by LARA - 18 December 2019
" Hopefully all expenses will be refunded in due course but at a great inconvenience. Very disappointing service. "
" Car was released without a working headlight & no screen wash. We were expected to take car to garage and settle bill. Extra tax was added into extras despite my booking saying tax included in price. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERLIN, DE - Reviewed by BIRGIT - 13 December 2019
" Good value "
" Friendly staff, efficient, helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by KAMARUDIN - 09 December 2019
" Good "
" Good..and frendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NICHOLAS - 02 December 2019
" Overall the experience was better than expected. "
" All the staff were very friendly and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by PETER - 21 November 2019
" Hassle free efficient service, first class vehicle at a reasonable cost. Will definitely use again. "
" Excellent service and value for money, will certainly use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 13 November 2019
" Overall one of the best, if not the best experience I have had getting a hire car - and I have done a lot with almost every car rental company - it was the speed and efficiency. On return, I told the guy I was in a hurry and he just said "no worries, just go for your plane, nothing more to do" "
" I easily found the Alamo desk at Munchen airport - there was no queue to handle my car and the paperwork was very quick. I went to the car downstairs in the car park, found it easily, got the paperwork and key, checked it over and was away in no time on my journey - fantastic service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by SIMON - 22 October 2019
" First class experience! "
" Excellent staff at both pick up and drop off. Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 21 October 2019
" Overall very good. The rental return at Munich is unusual in that all rental brands have a combined return area in the car park. Once you have stopped you then need to 'track down' the representative from your respective rental company to perform the return process. "
" Very good - no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by WOLFGANG - 11 October 2019
" Apart from (see above,) good experience "
" Counter staff said he will charge extra for travelling in Austria only for the 3 days actually travelled in Austria; however I received a bill charging extra for the entire duration of the hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NEIL - 07 October 2019
" See above Most important is that you have to make it clear that a credit card is required for pickup - if it was in the text somewhere it wasn't obvious "
" 1. I was not informed by you that I needed a credit card to pickup the car at Munich. Thank god I had my company card or I wound have been in trouble 2. The counter at Munich is tiny and it took ages to sort out the hire. The guy wasn't particularly engaged although that may have been German / English language issues 3. The car ran out of oil within a few km of the airport and I had to find an Audi garage and get it filled up. Very unhappy about that and lucky there was a garage open that could help. On the plus side 1. The car was awesome 2. The staff at the counter on return were much better "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by ANDEW - 06 October 2019
" We use Auto Europe for hire as it's a consistent provider across multiple countries which we find helpful. "
" The gentleman on the counter was very helpful, polite, very friendly and sorted out a more appropriately sized vehicle for our needs, without being pushy on an expensive upgrade. In fact, he was the most customer-service orientated person we met whilst in Germany. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by GEORGE - 03 October 2019
" Easy, quick, cheap. Would definitely use again at Berlin Tegel "
" Booked from the runway, very good value, got a much better car than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JURGEN - 17 September 2019
" Thank you over all a very good experience. Particularly the car return at Munich airport was exeptionally well organised. "
" I was a little disappointed with the cross border fee. I hired the car for two days but only traveled to Austria for 6 hours. The company wanted to charge me cross border fees for the whole rental. Eventually I was able to find a compromise. But it was on a exceptional basis. It would be much better particularly in border regions for customers to determine the days on which they want to travel cross border and only charge the cross border fee on those days. This is different from a car seat or snow chains. Those will have to be paid for the whole rental as they will stay with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 10 September 2019
" Alamo excellent from start to finish! "
" Alamo excellent from start to returning the car ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JOHN - 09 September 2019
" all good "
" all good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by CHRISTOPHER - 04 September 2019
" A+ "
" Friendly staff easy transaction.A++ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARIOS - 30 August 2019
" As described above, it was very easy to get the car and very friendly staff "
" Great efficiency, easy process and very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAEL - 27 August 2019
" As with all car hire companies, I woul dprefer if there was an express pick up for online members to enable to quickly get going. It always seems quick enough when i get to the desk but sometimes it takes over 30 minutes to get to the desk as it always seems that the person in front of us has hundreds of questions and is getting up-sold options on insurance and fuel... "
" very good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by PAUL - 23 August 2019
" As a regular user of AutoEurope, I've always been happy with the service provided. As a regular user of Alamo/Enterprise, I've always been happy but the turnaround between the car being dropped off and going back out is far too quick meaning that the essentials are not checked and the car is not always cleaned properly. This applies to most car hire companies and not just Alamo/Enterprise. "
" Staff and pick up and drop off very friendly and efficient. Car had not been checked before rental. Within 4 days, the engine warning light had come on due to a low oil level which was soon followed by no screen wash with a combined cost of 25 € to replenish. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by NICOLA - 22 August 2019
" As above. I feel totally let down by the booking company and car hire company. Just explain to me how you can make a call on a plane to say your delayed ! You know there is a booking you know flights are delayed how about wait for the flights to arrive. "
" So delayed and not in a position to call. Arrived at airport and closed. Told to go to terminal 1 closed. No phone numbers that worked. Single lone female traveller in almost empty airport with no assistance available told till wait to 6am 5.30 hrs wait. Called up the next day to cxl the rest of the booking as had to be collected from the airport and couldn't get back to be told I could not cxl a part booking. Total waste of money and unbelievably poor service. Arrive at a major airport to find no way of collecting your vehicle. What a joke. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by EVA - 22 August 2019
" Y "
" Y "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by PAUL - 21 August 2019
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAGMAR - 20 August 2019
" Very friendly staff and good value for money "
" trusted partner, almost brand new car, no waiting time, easy to return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JOHN - 16 August 2019
" No problems,car was what I required,So very satisfied. "
" Happy to use again when I require a car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ADRIAN - 15 August 2019
" Really pleased with the experience. Great car. "
" Friendly, no-pressure service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by ALASTAIR - 13 August 2019
" The brand new car lost power to the extent it was quite dangerous to drive, we weren't able to refuel the car because we thought it might not start again "
" The brand new car lost power to the extent it was quite dangerous to drive, we weren't able to refuel the car because we thought it might not start again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RACHEL LYN - 12 August 2019
" Good value for money. "
" Very helpful & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROBERT - 09 August 2019
" Have booked again!! "
" Requested a estate vehicle but allotted a Opel Insignia, but not really a problem. Drop off was faultless, no queuing as I have experienced on a Thursday evening. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by TIBOR - 09 August 2019
" The car was excellent, same as the service, and the staff too. 10+ "
" Everything was very good and efficient. It went over my expectation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by JENNIFER - 08 August 2019
" Fantastic from start to finish. Good service at pick up and drop off. No hidden charges! "
" Very helpful and patient member of staff. Options offered to me in terms of upgrades, fuelling etc were reasonable. It felt like they were trying to help rather than simply sell me a product. I would definitely use this service again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by AHMAD SYAFIQ AFZAL - 01 August 2019
" Very good value! "
" Very Easy/efficient and good value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by GERTI - 31 July 2019
" See above "
" Car dirty; long wait for someone to come and take note of prior damage having been told there was none; that person did not pick up damage at back despite walking round the car; at drop off made responsible for small scratch at back and told it could cost me the £1000 blocked on my credit card. Overall, treated badly. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NUREMBERG, DE - Reviewed by DEREK - 25 July 2019
" No nasty shocks at airport collection. "
" Very good at reception but then just left to check out the car yourself and phone back to reception if any problem found. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DAVID - 19 July 2019
" See above. "
" Excellent staff at Munich airport. Very friendly. Very efficient service, no queue. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MARK - 17 July 2019
" Brilliant price for 2 weeks car hire "
" Great overall experience. No issues at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by ALFRED - 11 July 2019
" A good experience efficiently handled. "
" A good all round service, pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by MICHAEL - 10 July 2019
" I have positive positive feedback from my recent rental experience at Frankfurt Airport. "
" The customer service I received from representative Reinhard Kolsch was brilliant and the process was faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by LOGESHWARAN - 02 July 2019
" I did dual payment for one car. "
" At the Alamo car rental center in Frankfurt, they asked me to do another booking since the car is not available. This resulted in dual payment for one car. Not satisfied by the Alamo car rental center. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by KIERAN - 02 July 2019
" Good service all riund "
" To be honest the Are amazing the issue I had was within 10miles of driving the car I had error lights on the dash (don't know what they meant as in German I know one was tyre pressures) I checked tyres pressures and all ok so must be a faulty sensor or something "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by OZGUR - 01 July 2019
" Great service Fast Friendly Superb car all good "
" I have had a very good experience Very knowledgable and friendly counter staff, including manager Top service! HOpe to always receive the same! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 26 June 2019
" No issue with Alamo. Very disappointed that the extra cost was not disclosed at the time of booking - your fault. Embarrassing when discussing this with the Alamo agent. We think that you should refund the charge. "
" Really in happy that we were charged €30 for cross border rental, after we disclosed this to you at the time of booking, and you did not advise as to the extra charge. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by IAN - 21 June 2019
" good value for Money "
" nice car good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 17 June 2019
" Very easy booking experience & at a very good price for a quality vehicle in great condition. Best price & offers for cars in Munich - less stress & quicker than other rental companies. "
" Terrific customer service at pick up (Munich) & a very good price were matched by a quality vehicle that was well prepared & in great condition. Best by far in Munich - less stress & quicker than other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JILL - 15 May 2019
" The Auto Europe part was much easier than actually picking the car up! However, more clarity on cross-border fees would be good. I had to really dig into the T&Cs to get this information, which for a European rental is a frequent requirement. Since it can vary considerably between rental companies it would be better if it was clearer. "
" Finding the location at Frankfurt Airport Terminal 1 was very unclear - it took me a long time to find it. When I arrived, the counter was shared by Alamo, Enterprise and ?National and it was very unclear where to queue. Too much upselling - the clerk tried to sell me a bigger vehicle which I didn't want, plus a sat nav that was already in the car. I was also offered to pre-pay for a full tank of diesel, which was a clear attempt at making money out of me as it's almost impossible to return a car completely empty. It also wasn't possible for me to pay the cross-border fee on my debit card and then the deposit on my credit card. I really don't understand why this had to be a single transaction and it was really inconvenient as I don't use my credit card normally. Finally, I booked a group A car and was given group C. I specifically wanted a SMALL vehicle and feel like Alamo had enough notice to get one in place at a huge airport location. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by WADE - 13 May 2019
" Compared to most of our experiences in picking up rental cars at airports, our pick up and return at cologne- Bonn airport was a nightmare. Despite the fact that we had reserved a GPS at the time of our booking, we were told at the counter that there would be a delay while it was mounted. As we were a little early, we were not bothered by this. The directions from the service counter were vague, and as there were no sidewalks that lead down into the garage, we had to take an elevator down And then search for 20 minutes before we found the small office in the garage, only to discover that we would have to wait additionally for the car to arrive. It was the return of the car, however, that was the most frustrating. We entered the underground parking lot for rental car return and followed the signs for enterprise/ Alamo. After pulling into the queue, And waiting 10 minutes, we were instructed that we were in the wrong section. Believing that we had misunderstood the remarks, we found the office and asked why we were in the wrong section. We were then told, "well, the signs are incorrect." There is no sign informing potential returnees that the "enterprise/Alamo" signs are incorrect . "
" Most frustrating pickup and return at an airport we've ever experienced. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KIRAN - 29 April 2019
" Overall very smooth process. "
" Upgrade was great, quality car, quick to pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by LES - 24 April 2019
" AS ABOVE. THE CAR WAS ALSO CLEAN AND NO DAMAGE. "
" DEALT WITH SANDRA AT ENTERPRISE DESK.VERY EFFICIENT AND PERSONAL WHICH MADE A NICE CHANGE FOR A CAR RENTAL DESK. IT ACTUALLY MADE THE COLLECTION MORE RELAXING ESPECIALLY AFTER GETTING OFF A FLIGHT AND WITH CHILDREN IN TOW. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by EVA - 22 April 2019
" Reassuring staff on drop off friendly and welcoming "
" No queue on arrival, courteous staff offered me water. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANNA - 20 April 2019
" Very goid "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ULRICH - 18 April 2019
" no hassle "
" spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEVIN - 16 April 2019
" Fully satisfied. "
" Great service by Christian at Munich Airport and Mazda 6 was an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEN - 01 April 2019
" As above. "
" Good service at pick-up and drop-off. The only negative was the cost of an additional driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by PETRA - 31 March 2019
" quick "
" damages on car were not noted on rental agreement prior to pick up; very time consuming to take pictures myself and send them by email to staff. Felt not comfortable that I will not be charged for previous damages on rental car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by TOM - 24 March 2019
" Until I see that AutoEurope has changed its T&C's to reflect the cross border charge for Western European countries, I shall not be recommending them, in fact I will advise friends to actively avoid them "
" I was unaware that there was a cross border charge for using the vehicle i Austria. I hired it at Munich airport. The T&C'S of AutoEurope mention there is a Cross border charge for certain Eastern European countries but not any Western European countries. I called Auto Europe and they said that there was a place on the order form online to show if you wanted to take the car into another country. But I explained that their T&C's should also say something along the lines of: If you take the car into another country a Cross Border charge may be levied at the pick location rental desk, The advisor spoke to said he would pass this up to his supervisor "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GARY - 14 March 2019
" Overall a great experience, thank you. "
" I'd just like to say how impressed I was with the Enterprise staff at Munich Airport. I believe I was assisted by Federich (apologies if I got his name wrong) and he was excellent. Polite, friendly, knowledgeable and very clear in his advice and instructions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PHILIP - 12 March 2019
" Overall a good experience. No problem with the car or process. "
" Good car. Good reception staff.Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by KEVIN - 06 March 2019
" As detailed above "
" The whole process was seem less from collection to drop off of vehicle. Your customer service was very helpful and knowledgeable when dealing with my enquiries. I would definitely use and recommend you to my friends in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FRANK - 05 March 2019
" Great service and lovely staff. Easiest car rental pick-up I have ever had. "
" Great service and lovely staff. Easiest car rental pick-up I have ever had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by WALTER - 02 March 2019
" no "
" Spend a lot less time waiting and the Lady on the Desk was very Helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MICHAEL - 01 March 2019
" Exorbitant charge for child booster seat. They (Alamo / Enterprise) didn't have a car ready despite it being booked and reserved several months ahead of the pickup time. The car wasn't full of fuel as stated on their rental forms. "
" Child booster seat rental was very expensive - more expensive than buying a new one. However, when picking up the car and needing a booster seat for the safety of a child there is no other option but to pay the exorbitant cost. This leaves a feeling of being ripped off. The rest of the rental was good but the charge for the booster seat makes me want to use a different company in the future. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 28 February 2019
" Very busy Alamo/Enterprise desk at Munich...you will probably have to queue. Staff...or at least the one I ended up with, was excellent. "
" It was very good. The only thing I would sort of complain is price variability and...not getting what you asked for. I asked for 'economy' I think, but got a seven seat SEAT Alhambra. In the summer I needed seven seats, and ended up paying £600 or more for it. In the holiday just gone there were just myself and my nine year old daughter, but we were 'given' a seven seater... for £190! Like I said...it wasn't bad...just irritating from a price perspective. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 25 February 2019
" Overall excellent. "
" Excellent vehicle at Munich airport, really cheery man at pick up and easy drop back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 25 February 2019
" See above. "
" Would definitely recommend Alamo by Enterprise at Munich Airport. Terrific staff, queue management and very efficient process overall. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by EDWARD - 24 February 2019
" Very straightforward and easy. "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PATRICK - 19 February 2019
" A member of staff after finishing her shift stayed on to check over the car and note defects late on a Friday night. Her name was Maria I believe. First class "
" A member of staff after finishing her shift stayed on to check over the car and note defects late on a Friday night. Her name was Maria I believe. First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAMIAN - 18 February 2019
" Everything was very satisfactory "
" The original hired vehicle was not in the parking space allocated but the staff member in the parking area was extremely helpful and sorted us with a new vehicle immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 16 February 2019
" As always, uncomplicated booking and this time everything the rental was perfect in every way "
" Very swift service, great, comfortable car for terrible winter weather, perfect for what I needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 13 February 2019
" above "
" Thomas on check in excellent, team in garage same. return no one about for ages radio code not given or found, rear wiper not working properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by EDMUND - 02 February 2019
" very impressed with Munich airport Alamo "
" very friendly and helpful counter staff. Quick and easy drop off at end of rental. Car very good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 31 January 2019
" Excellent "
" Great staff, very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHARLES - 29 January 2019
" On balance I can recommend. "
" Returned the car short of a full tank fees were quite penal "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 21 January 2019
" Hello, Window washer fluid was missing. We had to get some. I think the car should be check and ready before new rental. "
" Overall experience was good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERLIN, DE - Reviewed by NIGEL - 08 January 2019
" otherwise very well organised "
" Only complaint was that we were told we would be charged 5 euros a day to change car to automatic ,but got charged 90 euro and charged for sat nav that wasnt used and came with the car so why charge extra "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by GIFFORD - 08 January 2019
" It would be better to make sure that all countries specified in the Auto Europe booking are clearly marked, and also transferred to the specific rental company. "
" Everything was OK, apart from one item. Alamo staff were not aware (or, they said they were not aware) that the vehicle was going to be driven into Austria as well as Germany. This was part of the Auto Europe booking. Eventually. Alamo accepted this without further cost. But only after some discussion. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MICHAEL - 07 January 2019
" Good "
" Counter staff good. Did not push extras after initial questions. Car as ordered, reasonable spec and clean. Much better experience than Hertz and Europecar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 07 January 2019
" Good all round "
" Good in this instance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VINCENT - 04 January 2019
" All good thanks! "
" We were given a different car a Renault Captur. We wanted a golf so was concerned about luggage. We managed to fit in and the car was a good drive. They tried to charge for a cross border charge to go to Austria even though it was stated on our voucher. After some discussion they agreed not to charge. On drop off had to go back to collection desk to get AOK receipt. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
STUTTGART, DE - Reviewed by VOLKER - 01 January 2019
" See point 3 "
" I have used Alamo three times this year. The first two times were fine but my recent rental experience in Stuttgart was disappointing. I ordered an estate car but was told when I got there that there was only a ford focus available. Part of the reason for the booking was to bring back a bike to the UK which unfortunately I couldn't. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
HAMBURG, DE - Reviewed by MALENE - 30 December 2018
" I was met with an unexpected charge when collecting the car for 'driving in a foreign country' (Denmark) which I had stated on the AE booking form and I have never been charged for this before - have been renting card in Hamburg to drive in Denmark for the past 10 years. I was disappointed to not have been informed of this new charge when booking the car "
" I was met with an unexpected charge when collecting the car for 'driving in a foreign country' (Denmark) which I had stated on the AE booking form and I have never been charged for this before - have been renting card in Hamburg to drive in Denmark for the past 10 years. I was disappointed to not have been informed of this new charge when booking the car (total of €30 so NOT insignificant) "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ANDREW - 26 December 2018
" Enterprise acted swiftly to arrange an alternative vehicle once I encountered a problem but I should not have been given this vehicle and I believe that I was given a different vehicle due to the fact that I was an Autoeurope customer and not a direct Enterprise customer. "
" I booked a car and was given a 9 seater mini-bus. This vehicle was difficult to use and also the vehicle broke down and would not drive on the day of return. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by SIMON - 23 December 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by HARTMUT - 22 December 2018
" Easy booking, pickup and drop off "
" Easy booking, pickup and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by PAUL - 20 December 2018
" Great booking and price all round "
" Very smooth process and an upgraded vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by NIGEL - 17 December 2018
" No comments "
" My only negative is not to have received any confirmation that the car was returned in good condition and with a full tank of petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by CHRISTIANE - 16 December 2018
" I would be happy to recommend Auto Europe. "
" Very satisfied with my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by JUAN - 13 December 2018
" All ok "
" All ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by IAN - 13 December 2018
" Easy website to use. Painless booking process. "
" I booked a Golf. Got given a Jeep Renegade. They said it was a similar car. 25mpg instead of 50mpg. Cruising speed of 70mph on the autobahn in Germany as opposed to 100mph. There is no way in this world that they are a similar car. For my next trip I have gone with a different rental company. I rent cars at least once a month and I very rarely get what I book when using Enterprise/Alamo. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 6
STUTTGART, DE - Reviewed by JOHN - 11 December 2018
" Very easy process end to end. "
" Super smooth and the staff were good because they werent too pushy. I find that car rental staff are usually very pushy, intimidatingly so and always try to upsell you and throw hidden costs at you. But I did not feel that at all with this experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ANTHONY - 02 December 2018
" I have had AutoEurope bookings previously without incident. Maybe this is just Cologne Bonn airport but this has now been two weeks in a row. I am thinking that AutoEurope in general are fine until something goes wrong. For me though the handling of issues is the art of good customer service. "
" My flight was delayed by 75 minutes. In this time Alamo had given my car to someone else. When I got to the desk the customer service agent said it would take 60 minutes plus to get a vehicle from another office. I rang AutoEurope who advised that this policy for late arrivals is detailed in the voucher...it isn't. Looking at Alamo's web site it says they will hold the car for 12 hours. AutoEurope offered to cancel my booking and rebook with another provider at a cost of an additional £100 and a wait time of 2 hours until the booking got to the hire company. So his best solution was to wait for longer and pay more money than the solution the hire company offered. No thanks, this offer was worse than useless. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by KARL - 02 December 2018
" The collection process takes way too long. The US model is a good one, in which the keys are essentially waiting. It takes seconds. With this. it's as though I hadn't made a booking in advance. Lots of typing, scratching of chin, etc. Eventually it worked just fine, but took 20 minutes instead of the 2 that it should have taken. It MAY be just a Germany thing because Germany is in the dark-ages with eCommerce. Drop-off was excellent - technology-driven, took seconds, etc. Exactly as the collection should be. And yes, I get that ID and driving licence needs to be checked, but that's about it. "
" The collection process takes way too long. The US model is a good one, in which the keys are essentially waiting. It takes seconds. With this. it's as though I hadn't made a booking in advance. Lots of typing, scratching of chin, etc. Eventually it worked just fine, but took 20 minutes instead of the 2 that it should have taken. It MAY be just a Germany thing because Germany is in the dark-ages with eCommerce. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SIRRI - 28 November 2018
" everything was ok. "
" everything was ok. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by DAANISH - 26 November 2018
" See above "
" Damaged car and was harassed by staff and assistant manager. They tried to charge double the excess without justification. Also threatened to call the police if I did not pay that, eventually conceded that the charge amount was made up when I would not accept. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by CHRIS - 23 November 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by CHRISTOPHER - 22 November 2018
" Mileage restrictions was not mentioned at booking "
" Initially offered me a different category of car bigger than the one I booked. Waiver insurance very high. Car park attendant couldn't find my satnav holder I forgot in the car less than 20 minutes ago "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RICHARD - 18 November 2018
" Best car hire company at Munich Airport (and we have used quite a few) "
" Counter staff at Munich airport were extremely helpful and efficient. A great experience - would definitely rent with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BREMEN, DE - Reviewed by JULIA - 15 November 2018
" Always had good experience with Euto Europe. Competitive prices and good cars. "
" I was charged the excess insurance even though I said repeatedly I did not need it as I had purchased a third party insurance. I am waiting for my refund now. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BREMEN, DE - Reviewed by SEAN - 12 November 2018
" We had been visiting a relative who had just undergone an operation for Cancer and this experience added to the stress and strain. My partner was very upset by the whole experience. We often hire cars when abroad but I will avoid Auto Europe and Alamo in future. "
" Car was nice, lady on reception was nice. Initial insurance request of 250 euros was a joke and quickly an offer of 80 euros made. Very quick inspection of car and small marks were not recorded as "too small" by the agent. On return the car was inspected with a torch and a scratch only visible if you laid on the floor was found. As the odometer proved we had driven the car from the airport to our house and back again, at no point could the damage have been caused by us. It took lots of discussion before eventually it was agreed that the mark was there when we first took the car. Overall felt like we were being conned and wont use your service again. The lady dealing with us was only doing her job but i suggest if the inspection when returning the car is so thorough then the inspection when taking the car should be to the same standard. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by MATT - 06 November 2018
" Great value, with good telephone support when needed. "
" All went very smoothly, got a great upgrade so even better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PAUL - 05 November 2018
" Generally good, vehicle was top of the range and exactly as required. "
" Drop was simple although collection was a little long winded and was asked to upgrade by the Alamo counter-staff at every point which became very annoying!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by BIRGITTE - 05 November 2018
" I was very happy with the car. It was new and stylish and even had heated seats and a heated steering wheel. "
" Staff was very friendly and were able to answer all my questions. It was all very quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 05 November 2018
" Smooth transaction, great service "
" Great service and a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ANTHONY - 04 November 2018
" Did not collect vehicle as did not travel. Helpdesk not very helpful. "
" Did not collect vehicle as did not travel. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BREMEN, DE - Reviewed by MANFRED - 02 November 2018
" Very satisfied "
" I was very happy with the service in all departments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by NEIL - 01 November 2018
" I had originally booked a larger vehicle but subsequently needed something smaller and the ease of being able to modify the booking was very simple indeed. On occasion, I contacted Autoeurope directly over the phone and staff were great with confirming booking details and the like. "
" Great staff at the Dusseldorf airport desk. In particular, Stefanie - she really went out of her way to ensure we had the best customer service. Overall great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by WILSON - 31 October 2018
" I had a fantastic experience with Alamo. Their service is second to none. "
" Alamo provided me with a very good care. I do not hesitate to recommend them to anyone who wants to hire a care. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by GUY - 25 October 2018
" overall good "
" pushing additional insurance which should be unnecessay "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by MARK - 22 October 2018
" Straightforward, easy booking process and Auto Europe provided the best priced good value option. "
" Top experience with Alamo at Dusseldorf Airport. Desk easy to find and service impeccable and I was offered a cup of coffee while I was waiting. Car pick up very straightforward, very well presented car and staff very friendly and helpful. Drop off as good. Overall Alamo Dusseldorf get my unreserved recommendation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by DAVID - 22 October 2018
" Quick and competitive pricing. I highly recommend them and always use Auto Europe when searching for a hire car. "
" As always, the staff were excellent; helpful, quick, efficient and friendly. My only minor negative is that I found having someone show me to and around the car was a waste of my time, I need to get the car and get on with my travel and really do not need to be shown the car. This is not a reflection on the man who did that job, he was very polite and trying to be helpful, I just think it's a pointless function that I personally don't want. That said, I frequently travel to SXF and Alamo is always my preferred rental agency, which I thoroughly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by NEIL - 13 October 2018
" Whenever I rent at Hamburg Airport I use Auto Europe to book with Alamo by Enterprise. So far this always works perfectly. "
" I rent 4/5 times a year from Hamburg airport, always use Alamo/Enterprise. Never had to queue more than 5 minutes, counter staff are always very efficient and friendly, never had any problems at all. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by RAYMOND - 11 October 2018
" Originally was told deposit of 250 and on the day they charged 500. Also from picking Car up the ad blue kept telling me to top up and also was no washer fluid this was dangerous as was in autobahn and couldn't clean windscreen "
" Originally was told deposit of 250 and on the day they charged 500. Also from picking Car up the ad blue kept telling me to top up and also was no washer fluid this was dangerous as was in autobahn and couldn't clean windscreen "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by MARTIN - 10 October 2018
" Excellent value. Was anticipating extra charges at the collection/return point, but had a zero bill at the end. "
" Took a while for counter staff to get the car, but the process was very easy. Tried to upsell insurance and car type. Ended up with a much bigger car than expected (or wanted) despite refusing upgrade. Rear child locks were active which actually trapped one of our party in the back, unable to escape. Could have been very dangerous in an accident. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by VINCENT - 08 October 2018
" Overall a good experience "
" Very pleasant all round experience. The desk staff was extremely helpful and clearly knew what she was talking about "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by PAUL - 06 October 2018
" The experience was a very pleasant one. The car was great and the process was hassle free! "
" The experience was a very pleasant one. The car was great and the process was hassle free! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 02 October 2018
" My experience with the car and the rental process was very good with one exception – the extra charge per day for taking the car from Germany into Austria when there was no mention of it in the booking process and very misleading information in the voucher. During booking I had stated that I was planning to take the car into Austria so I was very disappointed to discover this additional €55.32 cost on arrival at Munich airport, and believe that I should receive a refund from Auto Europe for this cost. "
" The car was very good and the process at the airport was efficient and friendly. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JEREMY - 28 September 2018
" I had to make a last minute change to the driver. Very efficient and helpful operator. "
" As usual there was damage to the vehicle, which was not shown on the book out form. There is never any damage shown, but nearly all vehicles have some damage. Alamo are terrible for this! No one from the company available in the garage, I had to go back up to the terminal to sort it out. As a regular customer this is a weekly occurrence! Annoying and time consuming. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by PETER - 19 September 2018
" great experience "
" very friendly and efficient staff at check-out and drop-off; ARWE staff at drop off very inefficient, bordering on unfriendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by GERALD - 16 September 2018
" as above "
" Everything went smoothly, no pressure from staff to buy extra insurance or other extras that you don't really need at the desk. Drop off arrangements well sign posted at the airport, quick and efficient. Did not feel staff were looking for miniscule marks or scratches on the car, very honest and friendly was my experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ROBERT - 14 September 2018
" If we order a car, it needs to be a similar version in most respects. Alamo Berlin didn't seem to be too aware of your contract details given the questions they asked despite being given details via your booking. They also asked about various insurances (a typical rental trick to create uncertainty and extra sales), although I am sure I covered all aspects via your contract and personal excess insurance. The rental process went reasonably smoothly otherwise. Just annoying to have such uncertainty and wide variance in vehicle type at point of pick up. I expect a rental contract to be near to accurate in all respects including similarity of vehicle type. Any contractual failure on my part would have been met by you with some resistance no doubt. "
" We were given a Mercedes Citan to drive; hardly a comparative car to the Golf we requested, not even similar being a 6+ seater. Alamo did not know where the car return location was at Nurnberg Airport, neither did their first contact airport info service. It's a small airport, and fortunately it was an obvious return point after some personal searching via mapping. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by SIMON - 13 September 2018
" Very happy with the car and the ease of rental. "
" Very easy to book, and the counter staff were helpful and friendly. My only reservation with the service at Munich airport is that nobody comes to the vehicle with you to do a check sheet. We've hired from there twice, and both times, having been told there was no damage on the car, I have found damage prior to taking the car away. This leaves a bit of a worry in case of charges being incurred on return. I'm still waiting for an email from Alamo to close the reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by CARL - 12 September 2018
" Auto Europe 5 star booking service "
" No "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by MIKE - 05 September 2018
" Booking was extremely simple Pricing was extremely competitive Greeting at airport was excellent with amazing English language and customer service skills from all parties within this business. Even escorted to the car and the operative changed the settings for the sat nav to English. On return the representative was smartly dressed, very polite, highly motivated and service focused. Overall a very very good experience. Would highly recommend and will definitely use again. "
" Booking was extremely simple Pricing was extremely competitive Greeting at airport was excellent with amazing English language and customer service skills from all parties within your business. Even escorted to the car and the operative changed the settings for the sat nav to English. On return the representative was smartly dressed, very polite, highly motivated and service focused. Overall a very very good experience. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by INGRID - 04 September 2018
" Easy booking. "
" Good little car but tyre pressure light kept showing then disappearing. Friendly staff who waited for us when flight was delayed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by CHRIS - 02 September 2018
" very good rental very efficient and good value "
" very professional, quick and friendly staff. the contrast to other destinations is very marked! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAMIAN - 30 August 2018
" Car rental made easy, thank you "
" Very simple and easy, v pleasant and polite gentleman served us in Munich airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DOUGLAS - 24 August 2018
" APART FROM ABOVE EXCELLENT "
" ONLY THING WAS £60 FOR SECOND DRIVER COVER WAS TO MUCH. YOU NEED TO PROVIDE COVER FOR DRIVER ILLNESS ETC AND THIS TAKES THE SHINE OFF. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by LEONARD - 24 August 2018
" Everything was good with the rental including pick up and drop off. The only issue was that there was little chance of getting the car listed by auto europe on the booking (a Toyota RAV4) at the pick up location of Stuttgart airport. This was compounded by the fact that their stock of available vehicles at the time of pick up was considerably reduced. It was the option of a Toyota RAV that tempted me to the vehicle group I selected although I realise of course that this is only a representative of the group and not the guaranteed car. The staff were very accommodating though and helped with getting an alternative with which we were satisfied. "
" I'm not sure what 'By Ent' is. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by BERNHARD - 22 August 2018
" None. "
" My flight was delayed and the counter staff was about to leave when I arrived at 23:00 at Alamo's counter at Airport Nuremberg to pick up the car. Luckily, but with some hesitation, the counter staff did still serve me and I could pick up the car. I am very suprised that they would have not waited for me although I did provide the flight number at the time of booking. This would have caused a lot of inconvenience and costs. How can I avoud this in future? The rental agencies don't even publish their waiting policies. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MICHAEL - 22 August 2018
" Good and well organised, with a tidy car. I was initially concerned to find the car had no spare wheel, but later learned this is normal in many new models. I feel safer with a normal spare, though. "
" Generally very good. The car was a little dull, but new and in good condition. All the rental staff at both ends of our two-way rental (Düsseldorf and Hamburg airports) were efficient, friendly and straightforward. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by JAKE - 20 August 2018
" No great issues to report. "
" Generally a good rental. The car was pretty clean, but there were some areas they had missed.. The car was in very good condiotion and drove OK. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERLIN, DE - Reviewed by DAVID - 20 August 2018
" Easy booking, competitive rates and excellent service when arriving to pick up my car. Drop off wasn't quite so good, waiting for them to stop chatting and serve me, but friendly and efficient when they did. "
" Excellent, a first class service from the Alamo team in SXF airport. Everything was prepared and ready for me when I arrived, so very quick and the personal welcome back from the staff demonstrates great quality of service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by OWEN - 19 August 2018
" Very happy with speed of handover at both ends and the price. I booked an SUV - I'm sure the picture showed a Toyota or something - I got an Opel Zafira which was a powerful, large car. Very happy overall. "
" Return customer. Got car quickly. You do need to make your own way to the car park and work out the controls etc for yourself. But that lack of patter is more than compensated for by the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MRS SARAH JANE - 19 August 2018
" Excellent service and friendly staff "
" Very good service and thankyou for the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by RICHARD - 17 August 2018
" Very good "
" Staff very efficient car lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by VAJRA - 13 August 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by BERNHARD - 09 August 2018
" Great car; friendly staff "
" Excellent vehicle; very friendly staff. Overall great experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by STEFAN - 01 August 2018
" As it should be "
" Quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by MICHAEL - 25 July 2018
" Efficient, easy to operate, and good value. "
" Extremely agreeable, straightforward, friendly, well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by SIMON - 18 July 2018
" Very pleased otherwise with service "
" Slow to check in an receive car. Only one person to deal with queue. Providing information at time of booking not seem to speed up process. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARC - 17 July 2018
" Easy to use comparison website, which I've used before and will use again. "
" All handled efficiently and professionally by the staff at Berlin Tegel "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by HENRY - 12 July 2018
" ... "
" ... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 10 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NANNA - 10 July 2018
" Despite the advice to let Auto Europe know about delays, there is nothing that staff there can do other than transfer to the counter, which did not answer the phone. It would be more helpful to have a warning that staff will not wait for delayed flights even when informed. I am also still waiting for a response to my request for a refund since I did not have a car (and incurred significant inconvenience and cost as a result!) "
" Despite having my flight number the desk was closed when my flight was delayed by 30 mins. I was unable to collect the car resulting in expense and inconvenience. The counter could not be reached by phone or email at any point during the evening to make arrangements and did not reply to any emails requesting a refund either. Appalling service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HAMBURG, DE - Reviewed by BRIAN - 10 July 2018
" I booked the car for six days, paid a premium to get an automatic car. My flight was late arriving by 3 hrs and the car had been reallocated meaning I could only get a manual car. I asked if there would be a credit to me since manuals are cheaper to hire and was told no, not even a hint of an apology. I don't think holding a car for 3 hours in an airport is much to ask for. Very disappointed "
" I booked the car for six days, paid a premium to get an automatic car. My flight was late arriving by 3 hrs and the car had been reallocated meaning I could only get a manual car. I asked if there would be a credit to me since manuals are cheaper to hire and was told no. I don't think holding a car for 3 hours in an airport is much to ask for. Very disappointed "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by MICHAL - 02 July 2018
" Good cars friendly staff hassle-free experience. "
" Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by KEITH - 02 July 2018
" auto Europe gives widest range of options "
" good impression Not much pressure to take add-ons. Car quite new and clean. Some complication finding way back to car return and delay in checking in at car retiu urn "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by ANDREW - 23 June 2018
" Great car. Efficient take over and return. "
" Thank you very much "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JEREMY - 22 June 2018
" A good experience for once, after many, many negative ones at this hire counter. Long may it continue! "
" Unusually the counter staff member was friendly and efficient. Even more unusually the vehicle was in good condition. Have Alamo/Enterprise finally got their act together? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by JOHN - 08 June 2018
" . "
" I booked an Astra Estate or similar and was given a Kia Venga which made it a bit tight to get our cases in. Otherwise the car was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JEREMY - 08 June 2018
" Give your counter staff some training. Modernise your paperwork. Go to your desk at Copenhagen Airport and see how it can be done - courteous, quick and efficient. "
" I rent from this location weekly. Counter staff are surly and indifferent. They always claim the vehicles are undamaged, but there is always damage on them which then needs a member of staff to inspect, causing delay. They NEVER show existing damage on their forms, but then go over the vehicle with a fine tooth comb on return. They are the Ryanair of car hire - the cheapest, but with zero customer service. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NUREMBERG, DE - Reviewed by DOMENICO - 15 May 2018
" Not always the most cheap cars around, but it is a good service "
" They always provide you with excellent cars and they are quite friedly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by MARCO - 10 May 2018
" Very easy booking process, explanation about additional fees. "
" Almost new car, on collection of the vehicle they had an employee checking the car for damage with the customer. Unlimited mileage big plus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NITIN - 04 July 2015
DUSSELDORF, DE - Reviewed by ANDREW - 03 July 2015
" It took a long time to be processed at the airport office, otherwise it was a very good service. "
FRANKFURT, DE - Reviewed by GARRON - 30 June 2015
STUTTGART, DE - Reviewed by MARK - 28 June 2015
" So far I'm satisfied. Found the desk for Enterprise ok, was seen after a short wait and given keys to a car and directions to the car location about 400 metres away. I asked if there was any damage on the vehicle and was told none but to inspect it and to ring if there were any marks over a 2 coin size. There was a significant scrape on the passenger side which I photographed.. There were a couple of other small minor marks on the boot sill. I went back to the desk and the scrape was noted. On return inspection guy said the scrape was noted but there was a problem with the boot sill marks. I told him what happened upon collection and that I only reported the scrape in line with the 2 advice. He eventually said ok! Unpleasant end to hire. "
" When I picked up the keys I was told it was fine. It had a scrape which I photographed and some small marks - when I went back to the desk I was told only the scrape needed marking. Different story upon return when the inspection guy said there was a problem with the minor marks that I was told did not need marking. I felt I was being set up by the two people saying different things and that I was going to be blamed / charged for the minor marks I was told not to report! The car was fine and the price competitive but I was left feeling concerned after the handover process. I will be contacting Auto -Europe Monday to go through what happened. "
MUNICH, DE - Reviewed by DOUGAS - 24 June 2015
" Automatic car was paid for and none was available. had to take same grade of car in manual "
MUNICH, DE - Reviewed by DAVID - 22 June 2015
" My biggest concern is the constantly changing policy on cross border costs/travel. sometimes nil, sometimes 20 euro, sometimes material amounts per per. This is getting more and more like ryan air, hidden costs deep in the detailed t&c. You used to be much more upfront, get back to being that. On this point alone i can NO LONGER recommend you as i have in the past "
" Car dirty outside and inside. Loads of small damage not listed. Sat nav and info systems set in russian, impossible to rectify without s speaking russian. Negatives offset, by car being exactly as described and being a great car "
MUNICH, DE - Reviewed by RUSSELL - 18 June 2015
" The car was hired under understanding I could travel cross to Austria.Local firm enterprise said 5 euros extra per day and that all rental companies did this.I then walked over and randomly asked 2 who said they don't charge anything.I then couldn't reach auto Europe on phone,had to pay lot more than on quote.very angry about this "
" As above "
MUNICH, DE - Reviewed by JAN - 12 June 2015
" Good price, easy booking - very satisfied "
" Very friendly service at the desk. It could be made more clear which was Alamo though. "
MUNICH, DE - Reviewed by IAN - 11 June 2015
" You may give a really good price but we found it misleading with our booking as we were charged 35.99 euros at Munich airport.We expected to pay may be around 6 euros per day for going over border to Austria as your terms and conditions suggest but not much more. When we asked auto europe reservations department about this they said we should have read the terms and conditions, that's all! The problem with this is that the terms are not made clear until you have booked and paid and then we still have no idea why it was so much more?? So we wont use you again!! "
" Friendly staff, quick and efficient, suggested we book direct next time to avoid hidden charges by brokers! "
MUNICH, DE - Reviewed by JONATHAN - 09 June 2015
" All went smoothly. Thank you. "
HAMBURG, DE - Reviewed by ANTHONY - 08 June 2015
" I need a final invoice and could not get one issued at Dusseldorf due to a pick up and drop off at different locations, there is a charge for this service so I would expect to be able to complete the hire with the appropriate paperwork. If this service was available I would have scored full marks now I have to go to the trouble of contacting the hire company for my final invoice. "
MUNICH, DE - Reviewed by JOHN - 04 June 2015
" The hire company (Enterprise) were a disgrace. "
" Enterprise charged me £740 because of a small stone chip on the bumper. When we picked up the car, the man at the counter tried to charge us again, even though we had paid online already. We feel completely ripped off and part of a big scam. Disgusting! "
DUSSELDORF, DE - Reviewed by KARL - 30 May 2015
MUNICH, DE - Reviewed by ERIC - 29 May 2015
" Slow pick up and return "
HAMBURG, DE - Reviewed by MARCIA - 28 May 2015
" pleasent "
COLOGNE, DE - Reviewed by EVA - 26 May 2015
BREMEN, DE - Reviewed by AMANDA - 25 May 2015
" Was suprised to have an upgraded car. But would have liked someone to check the car with me and explain how the car operated, as it was very modern and I had had no previous experience of driving such a modern car. Also to have the Sat Nav explained to me. All the appropriate manuals were with the car, but were in German, so no help at all. "
MUNICH, DE - Reviewed by STEPHEN - 13 May 2015
DUSSELDORF, DE - Reviewed by DAVID - 30 April 2015
" Very good service, will use again "
" Very good service all round "
HANOVER, DE - Reviewed by LESLIE - 27 April 2015
" None. Slick, business-like presentation "
" Alamo has only correspondent representation at Hannover airport. They ought to advise who operates their main desk fpor them. (Enterprise in this case). The issue process was far too slow. The car was marvellous. "
MUNICH, DE - Reviewed by YASEN - 16 April 2015
" Easy to book and find the best deal "
" Very efficient service at a great price. "
MUNICH, DE - Reviewed by PETER - 03 April 2015
" All good. Excellent car. Friendly staff. "
" All good. Bit surprised to pay a tax to cross the border of Germany into Austria - and I don't mean the Austrian motorway charges. Never charged by rental staff before in years of making this journey to the ski areas. "
MUNICH, DE - Reviewed by NIGEL - 26 March 2015
" Very happy with the car and service. All provided at a competitive price. "
" As above. "
MUNICH, DE - Reviewed by BRYAN - 24 March 2015
" Offered a good selection of prices and range of vehicles "
" Shocked at the 6 per day cross border tax "