ALAMO BY ENT ITALY Car Rental Reviews

LAMEZIA TERME, IT - Reviewed by RHODRI - 21 August 2025

" Alamo were great from start to finish "

" All went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by DAVID - 18 August 2025

" Apart from comment in 3 above all fine. "

" Vehicle was absolutely fine. Drop off was a nightmare. When collecting and/or booking the vehicle I was not given any directions as to the exact drop off location. Milan Railway Station is very large and busy. There are no signs to your drop off point. I was forced to park, go to your desk in the station where I was given a QR code which gave directions on Google maps. This should have been given to me on booking or collection. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by TIMOTHY - 05 August 2025

" The Auto Europe site was recommended to me by my son who had used it to rent a car at the same airport a few months ago. I found the website very clear and the choice of cars and rental companies was very comprehensive. Highly recommended. "

" This was generally a very trouble-free rental. The only slight issue was that the directions from the young man in the arrivals hall about where to go to find the car were not terribly clear and we had to hunt around a bit with our big bags in tow. On the other hand, the card given to us with a QR code showing how to access the return site was a great - I could drop my wife off at departures and then take the car back with no trouble. When we got the car initially, the agent took the trouble to show us how to connect our phone to the screen in the car so we could follow Google maps and this was a huge advantage - much appreciated. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by ROSS - 22 July 2025

" Not the best car hire company for sure "

" Felt looking to charge for damage "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VERONA, IT - Reviewed by RICHARD - 21 July 2025

" Will be using again, great price and experience. "

" Excellent experience with Alamo, staff were very professional and very helpful. Everything was explained clearly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DENVILLE - 08 June 2025

" Straightforward as usual. Thank you. "

" Excellent experience. I particularly appreciated the personal handover of the car. Grazie signorina. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAUL - 05 June 2025

" Excellent, restored my faith in the car rental experience and gave me confidence to hire in the future, after negative past experiences with other providers. "

" Really easy from arrival terminal on shuttle bus to rental office. Great office staff and very straightforward. Not sure about paying for breakdown cover on a brand new car, but only very cheap. Collection and drop off staff very friendly and efficient. No problem with checking over the car, deposit all sorted in 2 days. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDREW - 22 May 2025

" I was impressed by the courtesy and professionalism of the staff at Rome Fiumicino. Very quick and efficient turnaround. "

" First class service. Pick up and drop off was straightforward and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHARALAMPOS - 22 May 2025

" Pls see above comments about intransparent classification "

" Although I booked compact category, Alamo officer offered me a 1000cc car which is the lowest category, which is only appropriate for city use. After a lot of discussions they provided a better and new car which was fine. It is not acceptable to get any car that maybe available rather than the one that you booked for. You should raise this issue with Alamo. Also the Autoeurope classification is not transparent as within each category there can be wide variations, you should include the car's cc "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VERONA, IT - Reviewed by JOHN - 21 May 2025

" Overall, good experience, kept informed and updates prior to rental and the staff on site were very good. "

" regarding the condition of vehicle, just a few scuff marks at rear on pick up, no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ROGER - 26 November 2024

" The check-in and check-out process for the vehicle was seamless. The staff were professional, polite, and made no attempt to upsell additional insurance or products. In fact, we received a complimentary upgrade to a slightly more powerful vehicle at no extra cost. Overall, I'm very pleased with the entire experience. "

" The check-in and check-out process for the vehicle was seamless. The staff were professional, polite, and made no attempt to upsell additional insurance or products. In fact, we received a complimentary upgrade to a slightly more powerful vehicle at no extra cost. Overall, I'm very pleased with the entire experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by FABIO - 06 November 2024

" Would recommend "

" Very efficient, no dodgy dealers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by PAUL - 16 October 2024

" Helpfulness of Alamo staff made our holiday. They should be congratulated! "

" Staff at Alamo Cagliari were the best we've ever seen. Every visit to Cagliari I will go to Alamo!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JOHN - 12 October 2024

" As above "

" The car was fine but it smelled off stale cigarettes for the first few days of the rental. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by ALISON - 14 September 2024

" I wanted Enterprise and am not at all satisfied with this outcome "

" I understood I was booking Enterprise. The voucher then said Alamo. At the airport it became Locauto. Pick up was ok. Car was ok albeit lacking power. I had no accident, scratches or problems. I left the car with someone checking it over. Have now received invoice for scratches I know I didn't do. Have looked up Locauto on Trip Advisor and they are renown for this. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PISA, IT - Reviewed by MICHAEL - 11 September 2024

" Would use Alamo again "

" A wait at the airport but very efficiently dealt with by very friendly counter staff. Vehicle was clean and no issues with it or any "additional" extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CARL - 13 August 2024

" No hassle "

" Excellent service, Quick and easy to book in and collect/return the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PHILIP - 16 July 2024

" All good "

" Smooth experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ROBERT - 11 July 2024

" Great car rental "

" Best price I found online and nicely surprised to collect a vw polo with only 1000 miles previous use so lime a brand new car. Service was great, staff helpful and friendly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by ROBERT - 12 June 2024

" very helpful staff "

" very slow check in counter but efficient drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by STEPHEN - 11 June 2024

" Had to alter the booking a couple of times and this was done quickly and easily, along with refunds, as appropriate., which went into my account speedily. I have no complaints about Auto Europe at all...only compliments! "

" Picking up the car was easy but the staff were definitely under pressure. The car wasn't cleaned (on the outside, at least) as the staff had to turn round cars as soon as they came in. |Either more staff needed, more cars or take fewer bookings, I reckon). The return was easy and took 5 mins. All very good and Auto Europe, in general, has been excellent. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by COLIN - 06 June 2024

" EXCELLENT VEHICLE "

" EXCELLENT VEHICLE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALAN - 03 June 2024

" I have used AE for many years. It's great "

" No issues at all. Very efficient. No pressure to take out unnecessary CDW insurance. Car as fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SIMON - 22 May 2024

" The booking was actually managed by LocAuto who have a deal with Alamo/Enterprise. It went smoothly except that there was some kind of additional charge for the second driver of 90 cents per day plus tax = 8.78 euro. The desk person tried to palm us off with a bigger car which we declined but that is par for the course because they are always short of smaller cars. "

" It was pretty efficient - especially the drop off which was quick and friendly. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by JOHN - 08 April 2024

" Everything went well from start to finish. "

" Very satisfied. A smooth rental with no problems. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHRISTOPHER - 27 March 2024

" with late in the evening arrival of our flight vehicle was put in a well lit area so that inspection of the car could be made this made us feel very comfortable with the hire company "

" very friendly and efficient staff both on collection and return of the vehicle car was almost new and excelently presented "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 23 March 2024

" I never bother to consider anyone other than Auto Europe because your company has always delivered everything promised. Excellent in all respects. "

" Efficient service, well presented vehicle. Actually properly full of fuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by CRISPIN - 20 March 2024

" Terrible experience with Alamo. Will try to avoid using them "

" Waited 1.5hrs in queue for rental as only 1 counter staff who was doing her best but taking 15 mins+ to process each rental. Car covered in dents and scratches so difficult to be sure that condition properly logged. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 3

TURIN, IT - Reviewed by JOHN - 18 March 2024

" Happy to use again if the price is good "

" Excellent staff. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by GIANNA - 14 March 2024

" Car was lovely to drive and we got exactly what we wanted, as we needed an estate car , as there were four of us and needed extra space for the luggage. Definitely recommend!! "

" We were seen to very quickly, and efficiently. They explained everything thoroughly, and everything was easy from hiring the car , to returning it on the day . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ROBERT - 13 March 2024

" Good as always "

" Car was OK initially, but developed faults on the 2nd day. Seat belt warning, airbag warning and brake warning lights kept flashing - but there was no actual problem. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by EDWARD - 11 March 2024

" Auto Europe made searching very straightforward. "

" Very friendly and courteous staff. Careful notation of minor scuffs and scrapes before and after hire gave confidence that Alamo were not trying it on, so to speak. Fully electronic documentation suits better than bundles of paper. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GIDEON - 10 March 2024

" Fine "

" Fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DESMOND - 07 March 2024

" Superb service "

" Brilliant experience from pick up to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by FRASER - 27 February 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by MANOOCHEHR - 16 February 2024

" See above "

" Very professional and helpful service. All very organised and no hard sell for extras. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VERONA, IT - Reviewed by PETER - 13 February 2024

" Brand new car but frustratingly slow process on arrival. Whatever car make you order in Italy it usually turns out to be equivalent Fiat. "

" Alamo in Verona airport is operated by Locauto. Nobody at the desk and very slow process to get a car. Car was brand new. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MARCO - 18 January 2024

" Pick up and drop off were very easy and efficient. "

" Counter staff was welcoming, engaging and explained everything well in an efficient manner. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DAVID - 30 December 2023

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FAY - 08 December 2023

" Great, except for the fact that it took a long time to actually get the car after queuing at the Main Office. "

" Shame we had to go to the Main Office to register and THEN go back to the garage to collect car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DUNCAN - 23 October 2023

" Poor --- very poor service and to cap it all tried to say i needed to clean the can before i returned it a 8.00 am when the car was clean except for some dust on the rear bumber thrown up by the gravel roads and no rain in 11 days. "

" Did not get a car from Alemo; selected and paid a higher fee for a car from Alamobut got directed to LOCAUTO . Paid extra and got the poor company with poor reviews and past eperince. No mention of Locauto was made on the booking form or coupon ---- why would a pay more for AlAMO only to get a car from Locauto. No response or refund "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 6

BARI, IT - Reviewed by KENNETH - 05 October 2023

" None "

" The car we were provided with was covered in scratches and dents, the back seat was very stained (but there was nothing in the car status report about the interior); the key battery was almost dead and I replaced it with the one from my own personal car key. The staff were perfectly friendly both at the airport desk and out in the car park. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRINDISI, IT - Reviewed by ROGER - 23 September 2023

" We were very impressed with Alamo and would definitely use them again. The pick up and drop off was very smooth and there is nothing that we would criticise about the service. We would definitely recommend Alamo to friends and family. Thank you. "

" We were very impressed with Alamo and would definitely use them again. The pick up and drop off was very smooth and there is nothing that we would criticise about the service. Thank you. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 05 September 2023

" Auto Europe has always been an easy company to deal with with good clear communications and helpful staff. The website is easy to navigate and is user friendly. "

" I hired a car at Bergamo airport from 9/8/23-17/8/23 from Alamo (apparently Locauto in Italy). Approximately 1 hour after I picked up the car I suffered a blow out of a front tyre. I had paid for breakdown assistance which I managed to contact and a low loader was sent to take away the car due to there being no spare and the tyre being beyond the repair kit.  We were then left with our luggage at the side of the road and no further advice as to how to proceed. I eventually got a replacement car but the company is now asking me for 150 euros for the tyre. I have been in correspondence with them as I felt the tyre burst was their fault not mine. This is not being resolved as yet and they are threatening me with debt recovery procedures if I don't pay. I have been re;luctant to concede.Are you able to offer me advice - do you think I shouild I pay and c;laim the amount back through my excess insurance policy? Regards David MacKinnon "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CAGLIARI, IT - Reviewed by MICHAEL - 28 August 2023

" Hassle free. Good clear Comms. "

" Staff in UK and Sardinia were very good. Professional and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NIGEL - 27 June 2023

" Very helpful and kind. Many thanks "

" Thanks a lot "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KEVIN - 13 April 2023

" Excellent service all round. Would definitely use again "

" Excellent and very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DEREK - 08 March 2023

" all good, no complaints "

" Good experience, no complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by HIDEO - 10 January 2023

" Very good. Will used it again. "

" When I arrived at the counter so it was very quick service. The staff was nice and good English speaker. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 06 January 2023

" Extremely efficient and professional service by all your staff. "

" Extremely efficient and professional service by all your staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALFIO - 03 January 2023

" Very negative, will avoid booking with AutoEurope again "

" Provided with a car in a different segment: booked a saloon (Audi A3 or similar) and received a minisuv (VW T-Roc). No other options available and AutoEurope representative very useless when spoke at phone "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by RASHPAL - 02 January 2023

" The experience was great overall, the condition of the car was amazing. "

" The overall experience was great, the staff at the point of giving the car was also really good. Only issue was that at arrival at the airport, there is a wait for the bus in order to get to the parking and it took us a wait of 30 mins just to get the bus. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ROGER - 05 November 2022

" after many scare stories of Sicily car hire, this was all fine and fair. we did pay attention to the previous marks and these were all documented before we drove off "

" very good, the Airport desk covered various firms, and sent us off to the carparks to find someone with car and keys, and handover. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by JONATHAN - 31 October 2022

" Effortless collection and drop off. "

" Easy collection, great not having to travel off airport to collect car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by MARIE - 28 September 2022

" Competitive prices and great experience! "

" Very friendly staff. The car was in very good condition and perfect for our needs. The only downside of the model we had (Citroen C4) was that you could only load up Apple Car Play by using a lightning to USB-C cable... which few people have. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PHILIPPE - 09 May 2022

" I'm always a little unsure with booking through agents, however, my experience with using Auto Europe has always been positive having used them a number of times, largely because they usually have very good prices.I have never had to make changes or cancel so I can't comment on these issues. "

" The car was rented at Palermo airport, Sicily. On the day we hired our car there was nobody at the Alamo by Ent desk, whereas others were packed out and people queueing. All aspects of the rental were very good. The staff in the airport were friendly, attentive and organised, as were the carpark for vehicle collection. We had a VW T-Roc and the car was in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by KIERAN - 11 April 2022

" Very efficient service "

" Very efficient and friendly staff. Very nice upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by ROBERT - 28 February 2022

" Always easy. Works out fine "

" The €500 pre-authorisation deposit hasn't been cancelled yet (3 days) but it probably will be soon "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by KEVIN - 20 February 2022

" Nice clean car and lovely staff "

" Both drop off and pick up staff were really nice and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MOHAMMED AFJAL - 05 January 2022

" Great location, cars need to be checked before being given out. Need to have a more broad range of cars. "

" Great Service only thing is had to get car changed as tyres were illegal and didn't realise this till we had driven 400km and then had to go out my way to change car 2days after as I couldn't drive it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by TIMOTHY - 04 January 2022

" as above "

" I was very disappointed that a cancellation couldn't have been offered in the extreme and sad circumstances Tim "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by MAURO - 01 January 2022

" As above "

" Unfortunately because I results positive for Covid19 i never take a car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SCOTT - 30 November 2021

" Easy website and support "

" Good, secure service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by LUCA MORENO - 17 November 2021

" The car was good clean and new! "

" I am happy with the quality car they provided. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ELIA - 01 October 2021

" yes "

" very efficient and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by EVERARD - 26 September 2021

" Excellent "

" Nearly new car an upgrade. Very efficient and speedy check in and return. The man on site (Francesco) excellent and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAN - 10 June 2021

" See above "

" Have not received an email back after having returned the car and I was also charged €92.14 for something I have no idea. I also need to get a confirmation that the deposit was cancelled. Not acceptable. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RICHARD - 22 October 2020

" No problem with AE. But Alamo very poor and expensive "

" This is the worst car hire experience I have ever had. It was hugely more expensive than I have had before through AE, the car was not what was expected and then when I dropped it off I was told there was damage that I could not see. I will never use Alamp again and recommend everyone else to avoid them "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

LAMEZIA TERME, IT - Reviewed by ROBERT - 02 October 2020

" Staff were very helpful and attentive. "

" Staff were very helpful and attentive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PETER - 22 September 2020

" Recommended "

" All good, straight forward, easy, good service and great car "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by CHRISTOPHER - 16 September 2020

" Happy customer. "

" Very pleasant experience would have been even better if the we could have convinced the Satnav to speak! It just showed a map no voice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by SARAH - 10 September 2020

" Very happy with the service "

" Really quick at pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by VEDAT - 06 August 2020

" Italy. Slow. "

" Satisfied "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by KENNETH - 04 August 2020

" Ordered VW Golf and replacement vehicle more than adequate. "

" Quick and efficient pick up. New Fiat 500L was perfect for 4 people and luggage. Drop off quick and hassle free. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ISOBEL - 14 July 2020

" BRAVA! They were fantastic! "

" BRAVA! They were fantastic! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by DUNCAN - 06 March 2020

" excellant "

" The staff at Alamo counter in Treviso airport were excellant , also the gentleman we picked the car up from in the carpark was even better and could not have been any helpful he really stood out with 5 star customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANNAMARIA - 16 February 2020

" All good "

" Very helpful on collecting and returning. Thankyou "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 12 February 2020

" Please stop branding your cars, it's not so nice to drive a car with the company name all over it. Better just a normal car. "

" Great service and car but I did not like that the cars are now branded so you drive a car with the rental company name all over it. I would prefer a normal car not an advert. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by THOMAS - 07 February 2020

" Beware of car hire companies using other agents in different countries! "

" Book with autoeurope as I have done on many occasions. Chose Alamo as a trusted brand rather than cheaper alternatives. Turns out they sub to Locauto in Italy. Fiat Tipo with 30000 miles and at least 2 dents/bad repairs on every panel. On drop off a chip was found on the windscreen which I've been charged £420 for? Surely a £30 repair! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by LAURA - 02 February 2020

" very good "

" the service was quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by ALYN - 15 January 2020

" No problems and the car was spot-on. "

" Only problem was getting through the gate to drop the car off - it's not clear that you have to press the small black button. I big sign would help!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MILAN, IT - Reviewed by IAIN - 07 January 2020

" Very poor service at collection considering I booked this back in August. Mistakes happen, and I was happy they found me an alternative vehicle but very disapointed they tried to charge me 93 euros for being 1.5hrs late. "

" Ordered an estate car to take our luggage but was offered 2 small SUV's instead. Advisors tried to cram our luggage in, damaging one bag, only stopping when I informed him that he was about to break my laptop! After an hour, we were offered an Audi estate car (which I accept was of higher quality than originally booked) which was big enough. We were now late and missed a ski lesson that was booked for that afternoon and family afternoon ski passes. Dropped off car late due to traffic at Mont-Blanc tunnel and was told I would have to pay a fine of 93 euros which I refused. My drop of time should have been later as my collection time was later due to the issues with the car, and a 93 euro charge was excessive as I was only I was really 1.5 hour late. I was willing to pay for the extra hour, but 93 euros represents 2 days car rental! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GIANFRANCO - 24 December 2019

" Quick and easy car return "

" Kind and experienced staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHRISTOPHER - 14 December 2019

" Same as above "

" I realise it was my fault I only had a copy of my licence but the fact that nobody was at the desk when I got there and when I call you and I explained and tried to even get £1 refunded nobody was helpful needless to I did find someone to help "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 2

PALERMO, IT - Reviewed by JAMES - 07 December 2019

" I was lead to believe the car is insured but in fact not at all! At the counter, the staff explained to us that if we want our car insured fully as we intend to do at the 1st place, we have to pay the rental company as if we starting from scratch, no such thing as top up to what we had paid to you 'Autoeurope', the broker. Basically, We paid you for nothing other than false impression of renting a car from you with full insurance. No point to argue with the real rental company there after a long day in a foreign country , all we wanted to do was to swallow another con scheme. I am sure you have done this to numerous trusting people before, you exist & survive on getting money but providing inadequate 'liability' cover no sensible British abroad for holiday would risk to take knowingly. I determined not to spoil my holiday because of your way of running your 'business', but I have not finished here yet, will pursue the justice in proper channel regarding my experience with your company. "

" I was lead to believe the car is insured but in fact not at all! At the counter, the staff explained to us that if we want our car insured fully as we intend to do at the 1st place, we have to pay the rental company as if we starting from scratch, no such thing as top up to what we had paid to you 'Autoeurope', the broker. Basically, We paid you for nothing other than false impression of renting a car from you with full insurance. No point to argue with the real rental company there after a long day in a foreign country , all we wanted to do was to swallow another con scheme. I am sure you have done this to numerous trusting people before, you exist & survive on getting money but providing inadequate 'liability' cover no sensible British abroad for holiday would risk to take knowingly. I determined not to spoil my holiday because of your way of running your 'business', but I have not finished here yet, will pursue the justice in proper channel regarding my experience with your company. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by PATRICK - 20 November 2019

" Autoeurope is my Go-to car rental company "

" pick up was v friendly and efficent. drop off - difficulty in finding correct building - 2 to 3 different blocks for car rental and undue length taken with inspecting the car and concern over a tire pressure guage warning light which came on shortly after e picked the car up . setting up car instructions in English would have been useful as manual in Italian only "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DERI - 12 November 2019

" AutoEurope process was smooth. "

" There was only one thing that was not ideal. When dropping the car off, the assistant said verbally that it checked out with no damage. I asked for a paper document to confirm that. He said that an email would be sent to me. I said that I haven't got that email yet, and would like some confirmation that the vehicle was without damage. I passed him the paper form given to me back when picking up the car: and said 'can you write here that it's checked in OK'.. Instead of that, he wrote a smiley picture on the paper! That was not what I had asked for. It would have been so easy for him, to write ;'no damage' on the paper! That made me slightly nervous: and concerned that maybe when I got the email it would NOT confirm no damage. So I thought: I need to know which staff member it was who verbally told me about the no-damage and promised the email. In case later the promised email says 'damage'. So I raised my mobile phone to take a picture of the man: and he was not happy. I told that I had simply asked for confirmation of no -damage on paper: and was concerned he had not done the very simple thing to write that. He said again that an email would confirm it: as above I said: but I don't have that email yet - and would like confirmation. He was not willing to write anything. He finished off by saying ' don't film me or I will get the police' -which was a very silly. All sides had been quietly spoken and calm throughout. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by GLYN - 03 November 2019

" So hard to find from the airport "

" ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by CLARE - 02 November 2019

" Great experience would recommend this company "

" Staff were friendly and helpful. Car was new and clean "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANDREW - 29 October 2019

" The Polo was just the car we needed. Small is good on narrow windy roads. "

" Everything went very smoothly. Car was great. Only thing I wasn't satisfied with is that the staff always try and up sell to a more expensive car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ALAN - 21 October 2019

" I would NOT hire from an airport..I would travel to the local destination & hire there.. "

" The pre-purchased insurance did not satisfy me. I BOUGHT 'breakdown cover'... WHY. If the vehicle broke down it is 'Alamo's' or the hire car's responsibility to deal with the matter. NOT for myself to pay additional cost..( e 20 ) -- "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by BRIAN - 20 October 2019

" Easy to rent "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAMES - 17 October 2019

" Overall excellent - but the location of Alamo at Catania is different from most other rental companies, and is not well signposted, so a bit difficult to find. Similarly, sign posting for return of car. In mitigation, we noted that most signposting in Sicily is not done very clearly. "

" Overall excellent - but the location of Alamo at Catania is different from most other rental companies, and is not well signposted, so a bit difficult to find. Similarly, sign posting for return of car. In mitigation, we noted that most signposting in Sicily is not done very clearly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PATRICK - 11 October 2019

" Overall, a very good service and value. "

" Only slight problem was quite lengthy wait at counter in Catania terminal sorting paperwork. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by IAN - 08 October 2019

" Pressure sell of insurance that we already had "

" Very good experience apart from pressure selling of Addison all insurance cover "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by MATTHEW - 29 September 2019

" AutoEurope really help to get the best price possible, so I will use the website again. "

" I'm always wary of car hire as you hear so many scare stories, but we had a brilliant experience at Brindisi with the Locauto team (even though the booking was with Alamo by Enterprise). Everything went smoothly and I would happily use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by NATALINO - 28 September 2019

" . "

" We actually had the car from locacteur which is in the same part with Enterprise, got a upgraded car as smaller all gone. Very nice and clean. No problem. Dropped off and closed straight away, excess refunded that night. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ANTHONY - 24 September 2019

" Did what it said on the tin - no frills - but all OK. Still not sure I needed to pay the excess insurance cover to waive charges but hey........... "

" Car was serviceable but covered in minor scathes and dings - possibly not uncommon for area - but these were noted by dispatcher. Interior was not really clean Return was chaotic - need to allow plenty of time "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 5

CATANIA, IT - Reviewed by CHARLES - 22 September 2019

" Car booking very straightforward. "

" All went reasonably well. Considering all details are provided in advance I cannot understand why it takes so long for counter staff to provide documentation or keys. Most companies are the same but still surprises me every time. What are they doing tapping away on that keyboard ? There a short wait for car once we got to car park as it was being washed ! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by DAVID - 22 September 2019

" Staff in office very slow waiting too long to collect rental car "

" Waited 1hr & 20 minutes for pick up in office at Brindisi airport staff trying to up sell insurance to all customers "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by KATE - 19 September 2019

" Very good "

" Very good value, super nice staff at the desk. Cars were fine but slightly tired. Would definitely use them again and recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PALERMO, IT - Reviewed by SIMON - 17 September 2019

" Staff at the counter were not very friendly, when we came to pick our car up. The female staff did not even reply to our Bon Giorno. They didn't smile and were grim as if we disturbed them doing nothing. "

" Pick up was reasonable, but not very good customer service at the counter; drop off was quick and the guy was very nice and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by STEFAN - 16 September 2019

" Our booking was based on the model of the car provided by AutoEurope in the add (the model of the photo). We were told by the Rental that the car model provided by AutoEurope didn't match the category of the car stated. "

" The rental didn't have the model we expected, and moreover stated that the model expected (photo presented by AutoEurope) wasn't part of the category stated in our rental. They offered an exchange to that model after three days of our 7 days trip which would imply going back to the airport which didn't work for us. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by MICHAEL - 14 September 2019

" A very good deal with this company. A little more detailed information about the location of the pick up office would have been helpful. We had to ask where the office was when leaving the airport building, which at night in the dark is not ideal. "

" We found the experience not not to be stressful as with some other carhire companies "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by HAMISH - 11 September 2019

" As above "

" The booking and and all staff contact were excellent. We had an 'upgrade' from a Golf (or similar) to a Jeep renergrade - would not be my choice of car so cant really say it was an upgrade. But everything else was perfect, many thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by SALLY - 28 August 2019

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 25 August 2019

" I book again with the same company "

" Very good service, the assistant at the car hire very funny nice man ,name Arther I will recommend, I will book again with the same company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by ALAN - 25 August 2019

" All went well. "

" All good, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STEPHEN - 16 August 2019

" My car's require a service light came on half way through my rental. Also, even thought I was assured before had the car ran out of DEF and had to refill this myself during my rental, which was of great and inconvenience.. "

" My car's require a service light came on half way through my rental. Also, even thought I was assured before had the car ran out of DEF and had to refill this myself during my rental, which was of great and inconvenience.. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by CLARE - 13 August 2019

" As above "

" Efficient quick pick up . Good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by VLADIMIR - 04 August 2019

" no good "

" bad "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by JOHN - 31 July 2019

" Auto Europe are quick and efficient and in two recent cases of using them they provided good cars (from quite different companies and in different locations) with all payments pre-paid in £ and a voucher issued to be given to the rental car agent at the arrival airport. Extra fees for a second driver were paid locally and a hold of Euros 500 placed on my credit card in case of damages or fuel refilling. The amount was duly refunded in a day afterwards when I arrive home. I would say that with Auto Europe it is all very clear and good value if you have no presumptions about a certain make or model of car. If you just want a set of wheels for a hoiday trip and a certain car group, then this service is quick and easy and competitive and, so far, reliable. It all saves the customer hunting the internet for separate car rental companies and trying to compare prices and specifics. "

" Whilst the rental was formally with Alamo I am aware that they are part of the Enterprise and National rental car organisations. So it was not possible to make a distinction with regards to 'Alamo by Ent'. In fact, at the desk in Bari Airport, Italy - the pick-up location - it was a local agency who represented these 3 companies (only these 3, no others) and it was a small desk that was hard to find - with the name 'Locauto'. It would have been useful to know that I would be dealing with Locauto and that the paperwork, rental car parking zone and everything was in that name. Anyway, it was all very fine and there were no problems. In fact at the return after the holiday I parked the car in the designated area and the agent quickly came to check it and confirm it was all OK and that there were no extras or damages, etc. and he then said he would drive me and my wife plus the luggage to the Departures Terminal and help us unload. This was extremely convenient and very friendly as the distance could have been a long walk, through a bus station, up a ramp and past the Arrivals hall. This was a very good service from Locauto. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by GARY - 23 July 2019

" Happy with the price & booking. Disappointed with the service received from the end hire firm. "

" Long queues at counter. Alamo had only two people at the desk - all the other firms had 3 or 4 & no queues. Wasted over an hour at collection which isn't a good start. The vehicle type that I booked was a VW Golf. I was given a Jeep Renegade. The Jeep did match size criteria but certainly wasn't the level of refinement expected from a VW so overall, disappointed. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PISA, IT - Reviewed by GRAHAM - 20 July 2019

" Used you a couple of times now and both times really good experience. Very competatively priced. "

" Staff on site very good. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DAVID - 14 July 2019

" Everything worked as expected not even a queue at the desk! "

" No problems, small attempt at Upsell but no pressure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by LAURENCE - 11 July 2019

" See previous comments. "

" Poor. Not the car we ordered and when I explained I was uncomfortable driving such a large car, they simply were not interested. It was a 'take it or leave it' attitude. Compromising on safety for myself and the car too. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PISA, IT - Reviewed by RICHARD - 10 July 2019

" Very good "

" Everything was excellent until I returned the car. The guy who was checking the car in, asked if I had been smoking in the car and when I said I had, he said the car would need a special clean. I asked him to show me where it said you should not smoke in the car. He couldn't, but referred vaguely to an e mail that his company had sent. I produced all the paper work I had received and he said that no smoking in the car was referred to in other paperwork. He could not tell me how much this "special" clean would cost , so I refused to sign the final check in documentation. A shame because all my other dealings with this company have been excellent. Have to add that I have heard nothing further from the company and my holding deposit has been cleared without anything being taken from it, so I presume the guy I dealt with was over-ruled. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PISA, IT - Reviewed by TERENCE - 09 July 2019

" Pisa car collection depot is a joke, there must be 40+ car hire company desks in one building. Queues ar crossing each other and there are only about 10 seats. When we first arrived there must have been over 150 people collecting vehicles. "

" Effieciency of Counter Staff was very good. However we did have to queue for 90minutes before we were served. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - 02 July 2019

" Fault less experience. "

" Probably one of the best hire car companies I have ever dealt with, the staff were really helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by FAYE - 01 July 2019

" Would definitely recommend and use again "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by EDWARD - 27 June 2019

" See no. 3 "

" All fine. The usual bit of delay registering and a bit fraught finding the drop off spot after the filling station next to the airport had no fuel but nothing else. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JULIAN - 26 June 2019

" Your customer service was helpful but unable to book another car at the terminal. "

" The declined the booking claiming the licence was not valid, the same licence was accepted by several of the other car hire companies in the airport and has been accepted at many car hire companies in the last 12 months "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VENICE, IT - Reviewed by SHIRLEY - 26 June 2019

" Very good overall "

" Everything was fine except the drop off experience. The drop off spaces were all taken and staff were so busy with other people dropping off that we found the situation quite stressful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALAN - 16 June 2019

" As above "

" Extremely upset to be told when we collected the car that we had to pay an additional 248 euros collision damage waiver on top of the rental price we had already paid - this was not made clear in the rental quote. Will not be using you again "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by GARETH - 16 June 2019

" Sat navigation was poor value for money. I could probably have bought one for the cost of the week hire. Also sat navigation froze at in opertune moments and chose some crazy routes. "

" Drop off took a long time. No effective queuing system or enough staff. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by PETER - 16 June 2019

" Good quality car. Easy to drive. "

" Good, friendly staff. Surprised that breakdown cover was not included in price and was an extra cost "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ANDREW - 12 June 2019

" All good will tent again "

" Efficient helpful staff good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ADNAN - 03 June 2019

" Great service, excellent car choices. "

" Vert pleased with the professional quality of services in Milan. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by RICKY - 28 May 2019

" Na "

" Na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 12 May 2019

" Only opportunity for improvement would be to highlight the location of the rental return. "

" Excellent low mileage VW Golf suppplied. Location are a great partner for Alamo/Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PELLEGRINO - 12 May 2019

" It was easy to drive away with the car "

" Very satisfied with the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ANDREW - 10 May 2019

" Great value overall "

" It wasn't clear at Venice airport that the counter service in the terminal was for 'prestige' members only so we queued there only to be told that we had to walk to a desk in the car park. No SatNav - SIM card had been removed and no alternative offered "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by PAUL - 10 May 2019

" I have booked through Auto Europe on several occasions and have always found them to provide a top class service at the right price.. "

" Everything went very smoothly. Their staff inspected the vehicle with us which ensured that there was no undisclosed damage. The car was new with 1000 km on the clock and was clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GEORGE - 07 May 2019

" As under 3. Please advise whether it will be Alamo, Locauto or Auto Europe who will be refunding me the upgrade premium which I was not informed about. "

" The Counter Staff charged me an upgrade premium without notifying me. when challenged on the cars return he denied it and refused to give me his full name. Please advise how to get this charge refunded and where to lodge this complaint. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by RICHARD - 12 April 2019

" Great value. I wish the rates were so good in the summer! "

" Overall a very positive experience. Only frustration was that the website said I was booking a Clio or similar and then I was offered the option to pay 5 Euros to upgrade to a Clio! "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERT - 05 April 2019

" Very good - Alamo is one of three franchises operate dby the same company "

" Very helpful staff - did not try too hard to get you to take out extra insurance. The check out staff were meticulous in explaining any body defects. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRIESTE, IT - Reviewed by RICHARD - 20 March 2019

" Easy pick up and drop off helpful staff "

" Great service quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 15 March 2019

" Will not be using again "

" Rude manager "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by DONGGYU - 07 March 2019

" traveled from Boligna to Dolomiti with Volvo 40, very satisfied with "

" very good thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRIAN - 28 February 2019

" Straightforward at pick up desk . Helpful staff . Car always in good condition . No problems "

" Continue to rent with Alamo / enterprise on a regular basis as we have always experienced very reliable service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by KEITH - 28 February 2019

" AUTO EUROPA TOP COMPANY ALWAYS PASS YOU DETAILS ON TO OTHERS "

" ALL OK NEED TO SPEED UP BOOKING PROCESS VERY SLOW!! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by DAVID - 27 February 2019

" excellent service "

" excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GREIG - 21 February 2019

" All very straightforward.....excellent. "

" They attempted to sell me further insurance cover which I'd already paid to auto europe. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by SETH - 21 February 2019

" Great Experience "

" Great Experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PHIL - 21 February 2019

" On the whole very happy "

" The sign in at the airport desk could have been faster! It took about 15 minutes to process my booking. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by THOMAS - 10 February 2019

" It would have been better not to use Auto Europe and find the best option available on arrival at the airport. "

" The car was too big and unsuitable, with a turning circle that was too wide for a multi-level car park in Monaco. We had booked a smaller car but it was unavailable. The tyres were unsuitable for snow, so we had to fit snow chains, which was difficult. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MILAN, IT - Reviewed by STIG - 06 February 2019

" No further comment. "

" Diesel cars rented in Milan have no additive for cold weather use. If the tank is full at the start, there really is no opportunity to add additive until a significant distance has been driven. Once in the Alps all gas stations sell super-diesel which does not require additive. However, filling with this diesel grade will give you an insignificant additive proportion unless the tank is near empty. The snow chains provided had improper instructions for mounting. We needed them, and it took a long time to figure out. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MILAN, IT - Reviewed by YAAKOV - 02 February 2019

" Very good. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JEAN-MARIE - 28 January 2019

" i have been using Auto Europe for years and i am very happy "

" A lot of frustration with Alamo Milan due to the fact they are requesting 2 Credit cards to be able to get a car. I have never experience such request before. Argument was you are renting a luxury car!!!! do we consider Audi A4 as a luxury car!!!! i had to battle 45 min to finally get my car after providing 1 credit car and 1 Visa Debit, "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SERGIO - 16 January 2019

" All good Booked for a golf and was given a fiat tipo Nothing wrong with the car I would consider the golf a notch hire than the Tipo though Was offered a golf automatic but it would have cost me more at the desk "

" All good Booked for a golf and was given a fiat tipo Nothing wrong with the car I would consider the golf a notch hire than the Tipo though Was offered a golf automatic but it would have cost me more at the desk I made use of the car given anyway. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JOHN - 14 January 2019

" I have used Auto Aeurope many times without problems. It is always the Italian Hire Car desks at Malpensa that can let you down "

" Despite the voucher stating rental for a Renault Clio the company charged me an extra Euro 8.50 to get one. I was offered a petrol Ypsilon and was told I had to pay extra for a diesel car of the model on the voucher! While the car was clean it was very scratched and marked which thankfully was on the documentation. Finally I am still waiting for my deposits to be released from my credit card 4 days after returnin* the car without new damage "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by JOHN - 08 January 2019

" Good "

" No water in screen washers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by LEE - 08 January 2019

" Slow collection and drop off. "

" Collection and hand over services where was extremely slow, staff unsure of there own system which cause significant delays and frustration. Over an hour to collect and 35 mins to drop off. Staff on drop off attempted to attribute blame for very minor previously recorded damage. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by ROBERT - 06 January 2019

" all went well "

" great service great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by TIMOTHY - 04 January 2019

" Poor attention to detail on the wording of the agreement which could have caused a problem on collection. "

" Agreement was wrong. I needed two credit cards which luckily I had and the stated deposit/excess reserve was way wrong. The car had a low tyre pressure warning on delivery, which required me to detour via a garage. P "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by CHRISTIAN - 03 January 2019

" be aware of any changes to your circumstances once you are close to collecting your car as Auto Europe use their terms and conditions to the full and they -Auto Europe- are completely inflexible. "

" Alamo were very good but my experience using Auto Europe was very poor "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by PANCRAZIO - 02 January 2019

" By far my favourite web site for car rental comparisons, I stopped using any other. "

" Enterprise is by far my favourite rental company and I always choose them when I can. Staff were friendly and happy to explain everything about the conditions of rental and vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by FIONA - 26 December 2018

" Everything was fine. "

" Given we were in North Italy in winter it would have been good for winter tyres to be included as standard on the rental. Adding them more than doubled the price. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PETER - 22 December 2018

" All good "

" Instruction where to go to pick up car were not good. Other than that, fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANTHONY - 17 December 2018

" fast friendly helpful staff "

" the staff were friendly and helpful talked me through every part of the process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAGLIARI, IT - Reviewed by IAN - 16 December 2018

" As above "

" Helpful and efficient staff. Very nice and clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PEREGRINE - 14 December 2018

" Excellent! "

" After reading many horror stories about renting cars at Catania I was very pleasantly surprised with the efficiency and courtesy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by REMO - 08 December 2018

" thanks "

" thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANURAG - 29 November 2018

" My Experience was fantastic. I recommend autoeurope for renting cars in Europe "

" Amazing service by ALAMO by ENT @ Verona Porta Nova Station. Keep it up guys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PIA - 26 November 2018

" Best car rental experience I ever had in Rome and I am a frequent traveler. The car was superb with phone holder on dashboard and charger really nice touch The car interior and exterior both immaculate. My phone battery never ran to empty on me with this car made my visit less stressful as I needed my phone to speak to suppliers/workmen working on my Italian renovation. The staff were very charming and helpful ,they even looked after my luggage as we inspected the car on my return. "

" The staff were very charming and helpful ,they even looked after my luggage as we inspected the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by LEON - 21 November 2018

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by AIDAN - 19 November 2018

" Efficient "

" I purchased the extra insurance from Autoeurope, but was still asked if I wanted extra insurance at the desk. I always worry that I am going to be charged for minor dents and scratches - but worked out ok this time. But you need to make people aware that the extra insurance you offer still makes them liable for the large deposit at the counter and you will still have to pay if something happens. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ARMINDO - 17 November 2018

" I rent around 15 car per year with you. But this Pisa deal you did scam me! "

" The office was closed. It was impossble to get a car at 11pm. You ripp me off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by JAYNE - 12 November 2018

" Good overall experience but more signage would be useful at Cagliari Aiport "

" Easy to collect car from Olbia airport but a little confusing as to where the drop off point was at Cagliari airport due to very small sign at the back of the multi storey car park "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by JULIAN - 11 November 2018

" Good rental "

" Good value. The parking lot was a longish walk from the airport. On return, it was good that there was a LocaAuto person available in the lot, and that they sent the confirmation of no damage by email. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by GIOVANNI - 09 November 2018

" Easy to access and good service "

" Prompt and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by AIDAN - 06 November 2018

" Easy to book online; transparent pricing; very competitive rates; range of contact numbers in case of problems. Would certainly use autoeurope again. "

" I thought they were very efficient and courteous. It was an easy process and the only additional cost was breakdown recovery insurance - an extra €30. The only NEGATIVE was that the car was rather dirty on the outside. Apart from that, all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

OLBIA, IT - Reviewed by DOUGLAS - 05 November 2018

" Easy and transparent "

" The whole rental experience was very positive. The counter staff were very helpful as was the young man who showed us to our car and checked it over. Likewise on our return, the car was checked and signed off. This company is to be highly recommended as they are not in the business of trying to rip you off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MATTHEW - 31 October 2018

" Really good value and I was worried that it was so cheap that it would be bad service but everything went perfectly. Very unusual. "

" Really good value and I was worried that it was so cheap that it would be bad service but everything went perfectly. Very unusual. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MICHAEL - 30 October 2018

" All round very good. "

" Very well looked after. Speedy and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NICHOLAD - 30 October 2018

" Please update your confirmation to include details about the need to arrive within a certain time of the booking - this was a complete disaster and I had no idea that the car rental agency is authorised to cancel my booking. "

" I was late so they cancelled my booking. The counter staff were very rude and unhelpful. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by SIMON - 28 October 2018

" Collection and return Guy was very pleasant and efficient- nice you get an instant email of your docs when taking/ dropping off. "

" No sign at the airport when there was for every other brand of Rental was a bit confusing... Shame you don't have Fiat 500s either "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROLANDO - 27 October 2018

" Apart from the fuel, no problem with Autoeurope. "

" Not good. No problem with car but was told that I had an option to either buy fuel at a fixed price or return car with full tank. Although I bought fuel at 55 euros I decided to return car with full tank as I did not use it a lot, but they refused to refund me the 55 euros. They quote some condition in the contract (which I am sure is there), but a serious company would have refunded the money, as the tank is full and they are not out of money. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ROME, IT - Reviewed by DAVID - 25 October 2018

" Good prices, easy interaction. Note to customers Alamo=Enterprise=Locauto in terms of service. "

" Pick-up is a joke: a SINGLE person handling all customers! Alamo = Enterprise = Locauto: same counter, same cars, same personnel. The car I booked wan't there, of course. Shady tactics trying to make you buy their insurance: 1.You have no CDW 2.Your CDW is worthless 3.Auto-Rent only refunds you We asked the guy at the garage to set the car to "talk" in English and he said he did. Of course it "talk" Italian. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DAMIAN - 24 October 2018

" Fun Italian Staff "

" Fun Italian staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by MATTHEW - 23 October 2018

" Car was very nice and drop of very easg "

" Pick up of the car was a very slow process - 2 customers in front of us but took 30 mins before we were seen to "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by PIETRO - 22 October 2018

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by MARTIN - 18 October 2018

" This was not actually Alamo, rather an Italian company (LOCAUTO) that as part of its brands had an Alamo franchise. Everything was billed/done through the Italian company, which was horrifically unorganised and would have been cheaper to book directly with them as the reservation wasn't really with Alamo - everything was through LOCAUTO. "

" This was not actually Alamo, rather an Italian company (LOCAUTO) that as part of its brands had an Alamo franchise. Everything was billed/done through the Italian company, which was horrifically unorganised and would have been cheaper to book directly with them as the reservation wasn't really with Alamo - everything was through LOCAUTO. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PISA, IT - Reviewed by ADRIAN - 15 October 2018

" see above "

" tried to call you 3 times this morning and gave up after waiting more than 10 minutes each time!!!!! I wanted to complain because the operator at Pisa airport said that if I did not take out breakdown cover the only thing that was covered was a faulty battery , for everything else I would have to pay for the recovery, I challenged this asking did it not include oil pressure failure, mechanical failure etc etc but she was adamant that it only included the battery. I reluctantly took the cover at €14 , I was very unhappy about this charge but felt I had no option but to take the cover. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PISA, IT - Reviewed by JEREMY - 12 October 2018

" Please see point 3 "

" I would consider using Alamo again, however, we still await the deposit refund? It's been two weeks. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ROME, IT - Reviewed by DAVID - 03 October 2018

" No problems with the booking or the rental. "

" The car was brand new and trouble-free. The queue for the rental was fine with very little delay. Generally a very good rental. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by PAUL - 24 September 2018

" Sluggish transactions caused me delay at start and end "

" The staff were friendly and helpful. But the computer system at both pick up and drop off was appallingly slow. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by ALEXANDER JOHN - 24 September 2018

" I've always found AutoEurope to be competitively priced and had no problems with previous rentals. Will use again, just not from Catania airport! "

" Took 3 hours after booked collection time before we got to the front of the queue. Counter staff weredoing their best and very courteous but system was painfully slow. Then told car in car wash when it patently wasn't while we waited again in the car lot for our vehicle. It wasn't the one we booked (never is) and had a few dents. On refuelling prior to return fuel gauge wasn't working, so ended up having to find another refuelling stop to check I'd actually filled it. Too much unnecessary stress. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 6

PALERMO, IT - Reviewed by DAVID - 23 September 2018

" Very good and simple to use "

" Pretty good although shame car was not very clean "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by DAVID - 23 September 2018

" Have used AE for a number of years and find their website one of the best. Furthermore, if information is lacking, they provide a free telephone service with very helpful staff. "

" Very happy with this rental. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by ANDREW - 19 September 2018

" a "

" a "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAMES - 18 September 2018

" Put us off car hire "

" The experience at the check in desk was awful. We had to wait 70 mins and then the car wasn't ready "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREW - 17 September 2018

" Just what I ordered - overall very good service "

" Good professional service with pressure "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MICHAEL - 16 September 2018

" Generally good. "

" As with all Italian car rental companies, the speed and efficiency at the pick up desk was lacking. The staff member was friendly, but extremely slow and not at all customer focussed. But this seems to be the case across all Italian car hire companies at all airports. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BARI, IT - Reviewed by PETER - 13 September 2018

" very pleased "

" very pleased "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by ANDRZEJ - 10 September 2018

" What else you want? "

" Better sign posted at the counter will make life easier; I was tired, upset/ lost luggage/ and queued at wrong counter; my bad but did not make me any happier. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BARI, IT - Reviewed by STEPHEN - 08 September 2018

" Good experience "

" Overall satisfied with the hire car experience "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ROME, IT - Reviewed by HUGH - 07 September 2018

" Only issue was handing the keys back. got asked to wait until the 1 service person dealt with another customer who was hiring a car, this took over 30 minutes. We only wanted to hand the keys in. Not acceptable especially at airport when people have flights to get "

" none "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by NEAL - 05 September 2018

" Better value than Rental cars.com "

" It was actually with Locaulto "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JAMES - 02 September 2018

" The drop off was OK (other than there was no signs to where to go for Alamo or for AutoEurope. But at least when I got there it was efficient and fast. However the arrivals process and the initial retrieval of the car was poor. "

" Finding the kiosk and where to go when we arrived at Florence airport was difficult. Signage was poor and all Car Hire firms had to be located a distance away from the airport. When I finally found the Alamo/AutoEurope counter, there was a long queue and I was waiting over an hour, which was not good. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MILAN, IT - Reviewed by OLIVER - 02 September 2018

" No comment "

" No comment "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by GARY - 01 September 2018

" More staff to support collection/drop-off would be a good idea. One guy was doing his best but struggling to keep up given the numbers. "

" ... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARI, IT - Reviewed by HELEN - 01 September 2018

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 01 September 2018

" Very satisfied "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by JAMES - 30 August 2018

" Very p[leased with the experience and the cost "

" A first rate car was provided quickly - once we discocered that A good all-round experience - once we discovered that Alamo are represented in Pisa airport by Locauto! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by CAROLINE - 29 August 2018

" The car hire had a few things that irritated us - heavy push to buy extra insurance at counter, very rushed to first pick up car and drive out of small area of car park, (no time to even adjust seat properly) then car didn't work on last day (no power) and we had to get a rush taxi to airport - later told interior lights on ( we had t touched them and walked past it since parking and they were not on) once in UK charged £89 refuelling and no recompense for 50 euros for taxi. "

" We trusted Alamo and booked them, but the provider at airport actually was locauto which has some bad online reviews. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 8

PISA, IT - Reviewed by IAN - 28 August 2018

" All in all the car was excellent and at a very good price. "

" I had picked a 7 seat vehicle because there where 5 people and a baby which I had ordered a baby seat for. When I arrived they offered me a Citroen 5 seater. They did however change this for a 7 seater VW after I had pointed out the mistake. The vehicle was very clean and without a mark on it. We enjoyed the holiday with it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by HELEN - 27 August 2018

" Great, smooth car rental experience "

" Very good experience. Everything was as expected and went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHRISTOPHER - 27 August 2018

" Booking the car was made very easy. And I was updated regularly "

" Very satisfied overall. The only down side was the waiting in the queue. The customers in front of us took a very long time to be dealt with. Maybe have more staff on in busy periods "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MARTIN - 26 August 2018

" Courteous and helpful staff. Well prepared vehicle in good condition. "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PASQUALE - 21 August 2018

" excellent, no problems "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by RICHARD - 18 August 2018

" This is the forth time I have used Auto Europe, they represent good value and reliable service "

" Good transparent process for picking up and dropping the car where iPads are used to check and agree the state of the car. Only minor compliant I have is the time it took at the the desk to pick the car up. Pleasant and thorough staff but they just need more on the desk "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by CHRISTOPHER - 16 August 2018

" The first car that I was to be give had no fewer than 15 circles pieces of damage. I requested that the car be replaced with a car with less damage. This was done. The car I booked was an Audi A3 of similar. I got a Volvo v40. A little smaller but acceptable. On my walk round of the the Volvo I pointed out a couple of pieces of damage but was informed that the car was a little dusty and this wasn't scratched. I used my own telephone and took some pictures of the areas of 'dust' Upon returning the car the process was fast. The same girl checked the car in and sure enough went to the 'dust' and claimed damage. I disputed this and informed her of photographs I had taken when collecting the car, this was acceptable for the company. All in a satisfactory service but please do check the condition of your car on pick up "

" The first car that I was to be give had no fewer than 15 circles pieces of damage. I requested that the car be replaced with a car with less damage. This was done. The car I booked was an Audi A3 of similar. I got a Volvo v40. A little smaller but acceptable. On my walk round of the the Volvo I pointed out a couple of pieces of damage but was informed that the car was a little dusty and this wasn't scratched. I used my own telephone and took some pictures of the areas of 'dust' Upon returning the car the process was fast. The same girl checked the car in and sure enough went to the 'dust' and claimed damage. I disputed this and informed her of photographs I had taken when collecting the car, this was acceptable for the company. All in a satisfactory service but please do check the condition of your car on pick up "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TRIESTE, IT - Reviewed by RICHARD - 13 August 2018

" The check in staff tried to charge me an extra cleaning fee. I cleaned the car that morning!! Ridiculous, I argued the fact and he let it go, but appalling to have to do so. "

" The check in staff tried to charge me an extra cleaning fee. I cleaned the car that morning!! Ridiculous, I argued the fact and he let it go, but appalling to have to do so. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by ABRAHAM - 13 August 2018

" excellent "

" wonderful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FLORENCE, IT - Reviewed by JOANNE - 13 August 2018

" please see below text sent to Locauto- on collection prior to checking the vehichle we advised yyour representative we would not except the vehicle as the front drivers light was not working. They took it away and we were advised a new contract for another car would be brought over to us. Then a representative said there was no other car available within the band, they would fix it or upgrade us. The car was presented as fixed, we were given it and on we went. Whilst on our journey to Stigliano the light failed, with daylight failing we pressed on as we believed to turn back would be more dangerous. Our accommodation mnanager phoned your representative, it was agreed we would get it fixed and we would be reimbursed on returning the car. On returning the car we were told to do it through the internet. Please refund the 20.00 euro. In addition we expect to be compensated for the stress and time taken out of our holiday to fix the dipped light when clearly it was never fixed at Florence when we were told it was and given it is a requirement to drive by law. "

" please see below text sent to Locauto- on collection prior to checking the vehichle we advised yyour representative we would not except the vehicle as the front drivers light was not working. They took it away and we were advised a new contract for another car would be brought over to us. Then a representative said there was no other car available within the band, they would fix it or upgrade us. The car was presented as fixed, we were given it and on we went. Whilst on our journey to Stigliano the light failed, with daylight failing we pressed on as we believed to turn back would be more dangerous. Our accommodation mnanager phoned your representative, it was agreed we would get it fixed and we would be reimbursed on returning the car. On returning the car we were told to do it through the internet. Please refund the 20.00 euro. In addition we expect to be compensated for the stress and time taken out of our holiday to fix the dipped light when clearly it was never fixed at Florence when we were told it was and given it is a requirement to drive by law. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by STEPHEN - 13 August 2018

" Great value and very efficient "

" Very smooth service, very impressed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by RAYMON - 13 August 2018

" car ok, a little under powered but clean. "

" pick up was a nightmare. should be more filling in forms prior to check in to speed it up. it took us over an hour to be seen by staff. no room in venice airport car hire area to stand with bags "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PISA, IT - Reviewed by MIKE - 09 August 2018

" Last time I hired a car at Pisa airport there were long queues so I was expecting that but on arrival at the counter there was only one person in front of me in the the queues, but the process took just as long, once I had the keys and paperwork sorted I expected to go straight to the car as I did last time but no I stood on a queue for about 40 mins waiting to be issued my car I was not impressed. Also my flight was delayed so I rang the helpline as per your paperwork to let them know I would be late collecting the car, I was on hold for over one hour then told I needed to speak to car provider at Pisa airport, i was told they would've transfer the call and I was put on hold for another 20 mins, in the meantime my daughter rang Alamo direct in the UK and was transfered to the Pisa desk and sorted my late arrival out with them, I was still on hold So over all not very impressed with the car I received or the customer service (the person I spoke was as helpfull as he could be and agreed to call me back in 45 mins to confirm I had been sorted, which he did) I selected Alamo as a "trusted" brand as I have used them before and was happy to pay the higher price I feel the service was not to my expectations "

" Long wait at counter (only one person in don't of me), Then long wait in car collection area outside in very hot sun Upgraded to Audi A3 car, car not washed properly and it was difficult to check for damage, also car had a lot of minor damage and the 12volt power point did not work to allow me to use my sat nav "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by THURSTON - 08 August 2018

" I tried ringing up before the pickup time, to change the main driver. Got no proper reason, support person spoke to Alamo on the desk. They couldn't do it and my reservation was cancel. Hung up, I had to sort out a car reservation myself on the day. Disgraceful customer service. No refund. I expect compensation. "

" I tried ringing up before the pickup time, to change the main driver. Got no proper reason, support person spoke to Alamo on the desk. They couldn't do it and my reservation was cancel. Hung up, I had to sort out a car reservation myself on the day. Disgraceful customer service. No refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by GARY - 07 August 2018

" Good experience, friendly staff easy and swift drop off and collection. "

" Always a bit nervous when hiring a car overseas, but nice clear process with helpful staff. Although we didn't suffer any damage to our car I noticed that in the return terms that Alamo by Ent state that minor marks under 5cm would be exempt which is a welcome, comforting and common sense approach from the company and gives me comfort as a customer. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NICHOLAS - 05 August 2018

" When I rang auto editor to try and explain as my booking was with them rather than Alamo I was told th y could t do anything about it!! "

" I was given a car of a smaller class than booked. I booked via Auto Europe for a VW Touran or similar and was given a Fiat Tipo estate. Whilst Alamo claim these are the same specifications (station wagon) Auto Europe use different classifications for these vehicles Alamo were not willing to offer any alternative other than a Renault Megan estate and were adamant not there problem. I wasn't allowed to check whether my family and luggage would fit in the car before completing the hire but was told that if they didn't then I would have to pay to rehire another car. This meant we spent two weeks traveling around Italy squashed up overflowing with luggage! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PISA, IT - Reviewed by MARK - 05 August 2018

" Agent seemed happy finding the light scratch that he was not very interested in the rest of the car "

" Agent tried very hard to find a light scratch on the car to charge extra for repair - which will never happen. I now have to claim from my insurance. No document emailed to me yet so that I can claim but very quick to charge my credit card. The "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MATTHEW - 05 August 2018

" Such high hidden costs leave a nasty taste in mouth not to mention having to compromise on other areas of our holiday as this completely blew our budget. "

" When we arrived to collect the car we had to pay more than double what the base cost had been on the website for insurance. I had researched for a good deal and because excess insurances are not visible we ended up paying over £500 for a car which was initially £200!! This is false advertising and incredibly frustrating. A taxi would have been cheaper. Then when we dropped the car off we were charged an extra day as were a few hours late. Appalling pricing transarancy!! Ended up costing us closer to £600 when we had budgeted £250. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PISA, IT - Reviewed by MICHAEL - 02 August 2018

" your service is fine "

" 2 hour wait to collect car is unacceptable. No excuse for this is acceptable. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BOLOGNA, IT - Reviewed by SIMON - 02 August 2018

" Overall very good "

" Generally good "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BARI, IT - Reviewed by CAROLINE - 02 August 2018

" Please see above "

" Ordinarily we have a very good experience with Alamo. Unfortunately this time there was a fault with the car and we broke down. We it took 7 hours to sort out the problem, arrange for the car to be collected - organise a taxi (which we had to pay for - €100) to collect another car from an airport (not the airport we collected or were scheduled to return the car to) which was nearly an hour away - then there was a lot of confusion around charges for the second car. Overall the staff were helpful and we got there in the end but the procedure for replacing the car was confusing and we felt very worried about the outcome as we knew the car was faulty but it felt like we weren't believed. We were only on holiday for 3 days and so this incident took out a lot of this time and we found ourselves miles away from where we had planned to be on that day. The replacement car was however very good. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by CARMELO - 01 August 2018

" Quick collection and return "

" Good and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by BARRY - 01 August 2018

" Staff were very friendly and helpful. "

" Pick up & drop off was very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by ADAM - 31 July 2018

" See above "

" Good service and easy pick up and drop off - only thing is I booked on line and provided CC details but still had to make 2 authorisations when picking up the vehicle - I was not expecting this. I "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JAMES - 31 July 2018

" good "