" Always easy booking with auto Europe, though the mark up seems to have increased a lot from the early days when it was excellent value. Also wish they would refund rentals when charged less days as Alamo only billed 3 days for this due to leniency on return time, but 4 days had been prepaid to AE. "
" Long wait at desk too collect vehicle as only one agent on and there was quite a queue. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 5 star service "
" All the staff were so friendly and made the whole experience so easy. Nothing was too much and they took time to show us the car controls, Sat Nav etc. We will definitely use auto Europe the next time we hire a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service .Thank You "
" 5 Stars Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was a golf and drove really well. The lady at the Alamo desk was friendly and nice but I had to wait ca 45 to 50 minutes at Eindhoven Airport as there was no other staff member and there was a queue of people waiting at the Alamo desk. Not good. "
" I had to wait ca 45 to 50 minutes at Eindhoven Airport as there was no staff and there was a queue of people waiting at the Alamo desk. Not good. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was clean and a lovely drive. "
" I was provided with a T-Roc automatic as the available car was not the same grade. A nice response, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Slightly long wait to book in, in spite of having done this on the Internet... "
" Not easy to find the drop off base from Google instructions "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" This is the company to arrange a hire car from. AutoEurope "
" No problem picking up or returning. So quick service. I had forgotten a jacket from the car. I emailed and got a quick response to say they had it in there office. I arranged to get it collected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick pick up and drop off. Great car. Very easy to drive. "
" Great company to rent from. Friendly staff and easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good, fast service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed that I was charged for an automatic gearbox when I did not request one "
" It all started off ok until I got the invoice charging me over 200 pounds for an optional automatic gear box that I did not request "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible experience as my money was not refunded after being told I needed a credit card on hand. This should have been refunded immediately as I had not started my rental and not given the car. "
" It was only after I paid in full for my vehicle, I was given the terms and conditions which state I must have a credit card for record at AMS airport, which I did not have. My money for the vehicle hire was not refunded and I was not permitted to rent a vehicle. I had to choose a alternate company which does not require a credit card. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Schipol car rental is a horrendous experience if you have difficulty walking. It is 800m from the terminal. Sending us to an unmanned desk in the concourse to find instructions to schlep miles to the actual location needs fixing. Two of the travolaters were unserviceable and I nearly had to return for a wheelchair for my wife. Once there, everything was fine. "
" It would have been helpful if we had been looking for Enterprise as opposed to Alamo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff was very helpful and provided all required information. "
" Perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" We rented a car seat as an extra, no one offered to carry it over to the car for us or showed us how to install it in the car. If I had been on my own with my toddler it would have been impossible to do!! If you include car seats I feel you need to also help your customers install it in the car as part of the service. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service and provided with an upgrade and the pre-registration of documents speeds up collection, would recommend this alone. "
" Excellent service and provided with an upgrade and the pre-registration of documents speeds up collection, would recommend this alone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above - I covered both companies in the same text box. "
" Overall, an excellent service but there are one or two areas that could have been better. These were: 1) Initial payment process. The form asked if I planned to drive the vehicle in another country. I said yes as I planned to take the car to Belgium (from the Netherlands). I got a reply back saying Autocar would pass this on to the vendor. I never received confirmation that my request would be accepted and wouldn't incur additional charges. It became clear that it was possible to drive the car anywhere within the EU which may have been obvious to frequent car renters and to the vendor (hence they didn't feel obliged to reply) but it is better to at least reply to the customer. 2) The Drop-off was not what I expected. I returned the car at 18:30 on Monday evening. I assumed the Alamo/Enterprise desk would have been open and staffed but it wasn't. I have no problem dropping off the key but I prefer to hand the car back to a member of staff so that when I walk away I know I am not going to be subject to any later sneaky charges for having brought a vehicle back in a condition that the vendor wasn't happy with. In the event I brought the car back in perfect condition and no such charges were applied but it is always a concern that it might happen. Had I been made aware of the closure of the office I might have opted to take the car back at an earlier time. The third point is beyond the reach of Autocar but something to pass onto the supplier at Eindhoven airport: 3) The entrance to the lot at Eindhoven airport seems ridiculously narrow - a conspiracy theorist might think it was designed so as to encourage the driver to dent the car! Surely something can be done to improve the entrance? Its also easy to miss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" I never picked up a car and hope you didn't bill me ! "
" I did not rent a car from this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" goodseresthans "
" goodseres "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Go find other customers (if you can - which I doubt) "
" The worst car hire company I've ever come across. Enjoy my last £160 as you won't be getting more out of me. Have blasted bad reviews on your company everywhere I possibly can. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy to book, great experience "
" Staff very pleasant and helpful. Bonus I was given a car bigger then booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking the car was easy, easy to compare all the options and prices "
" Got a gorgeous car, very new, for a fantastic price. Picking up the car was easy, when collecting the car the staff were very helpful. Dropping the car off at Eindhoven was tricky, there was only a sign for a Rental Cars car park, but no instructions about where to leave the car or what to do and I couldn't find anything on my documentation either. There was no one around in the car park to ask and no signage. There were no Enterprise parking spaces left either. Tried calling the helpline I was provided with but when given a list of options, the option for Eindhoven desk didn't work. Luckily I took the option for Schipol instead and spoke to a very helpful man who explained what we needed to do (park the car in any space and walk across to the rentals booth near the airport). After arriving at the booth the rest of the drop off was really easy and the staff member was very helpful when I had a query about the parking I used! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Easy car collection and drop off great value. "
" Nice upgrade from a Moka to a Suzuki Vitara as the extra room was useful. The car ran great with good mileage as we where travelling to Groningen. Easy pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend this rental, excellent car, immaculate and reliable. "
" The young lady at the collection called Gergano, was excellent in explaining the full rental and is an excellent ambassador for your company. She could not help me enough with my questions, and was extremely well presented, friendly and spoke prefect English. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Good "
" Very Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Fine as a booking service - wish the prices were a bit lower. "
" Friendliest, fastest, and best experience I've ever had from a car rental company by far - thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and pleasant experience "
" Superb staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well as expected. "
" Efficient, quick, helpfull staff. Went round car with you to check car before leaving. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" A good experience and no problems at all. "
" Very easy pick up and drop off. Car was great. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service. "
" It was an easy pick-up and return. All very professional. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" We have hired cars abroad many times and think this has been our best experience yet, staff were so friendly and helpful. We had to swap the first vehicle we were given as there was an issue with the electronics, however we didn't have to wait and we were delighted with the replacement vehicle which felt slighly larger and easier to drive. "
" Fantastic service, staff were friendly and super-efficient and even provided us with complimentary refreshments whilst paperwork was being completed on arrival. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" simple, easy "
" It was crazy busy at Schiphol so had to wait a long time both at the counter and when picking up the car, they should get extra staff in Summer. Staff were professional and good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick up was a bit slow, had to wait in line for about 30 mins. Otherwise all good. "
" Pick up was a bit slow, had to wait in line for about 30 mins. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All went very smoothly "
" Staff above and beyond - organised a wheeel chair to be available at the drop off in Schiphol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" first class "
" first class staff and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would recommend Auto Europe whole heartedly. From the start to the end of my booking I encountered no problems whatsoever. "
" First rate company, great staff and a new car everything we where looking for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great overall experience "
" The only thing I'd add is we needed our passport to pick the car up as the driving license wasn't enough documentation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3 above. "
" Very easy and no problems at all. It took me a while to get used to the car, but it worked out fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The deposit experience has made it unlikely that I would use them again "
" Long wait to pick up. I was told my deposit would be refunded on my dropboff day but I checked on the morning if 2 days after and it still had not been refunded. The counter member of staff was excellent but there was only one. The queue was long "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" The booking procedure is easy to navigate with a good list of optional vehicles to choose from. You also have the option of full cover insurance at a reasonable cost so no worry hire. Just print out your voucher and your set. Simple! "
" The staff at check in are very helpful and the hole process takes virtually no time at all. At the pick up point the staff take you through the vehicle checks and have you on your way with in few minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" highly recommended "
" good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Easy to use "
" Very friendly staff and smooth transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On the whole I was very happy with the service I got and the car I hired "
" My only complaint, a minor one, is that there was a queue to be served at the desk to complete the paperwork for hiring the vehicle. The staff were very apologetic but with only two manning the desks it took quite a time to get served. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Often provides excellent deals for my rentals. Simple and clear interface. "
" Unfortunately I was presented with an invoice for refuelling. I have pointed out to Alamo that this was incorrect as the vehicle had been refuelled by me outside the airport and they have since refunded me. There has not been a word of apology, in fact the email I received sounded as if they were being magnanimous. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" Auto Europe always comes with the cheapest deals. Used them for years now. "
" Good check with staff around the car before driving away to make sure all marks are on the system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Terrible when it comes to service, good when it comes to the car, please see above. "
" I hired a Mitsubushi Space Star or similar...they only had a Suzuki Swift which is a much smaller car. Result? Had to upgrade to a Seat...costing more of course... The car itself was great. Drop-off was a nightmare. I called the Alamo team on the phone for directions, they gave the wrong ones and I spent one hour driving the airport before finding an employee from another rental company that guided me to the right place. It was by far the worst drop-off experience I have ever had. Very unimpressed. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Would rent a car here again "
" overall excellent. Although I booked a manual gear car I was asked twice if I drive a automatic, slightly annoying "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and fast "
" You guys have to click on so many things on the computer to finally finish everything. Get a simpler and quicker computer program! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent in every aspect. :-) "
" Danny, who handled our transaction, was very helpful and made it a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very friendly service at the airport, it was very much appreciated "
" Quick & easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A good reservation system - pretty painless. "
" A good hire - it was pretty quick, and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good experience. Friendly staff. Nice upgrade from vehicle booked. Smooth progress throughout. "
" Good quality vehicle but surprised there was no USB connector in such a modern car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" If I can hire a car in future, via your site, at the same (or better) prices, under the same conditions, as on this occasion, I will certainly use Auto Europe / Alamo-Enterprise again. "
" All very positive, apart from the assistant at the car pick-up point who was not as helpful as I would have liked. When I asked him a few logical questions (it was raining and dark out by the time I got there) such as the operation of the vehicle lights, indicators and windscreen wipers, he was disinterested and seemed annoyed!? I actually had to get out of the car and walk back to his booth again as he had not explained properly about the lights. . . . . All cars are different and in the UK I, obviously, drive a right-hand drive vehicle with controls mainly on the left of me......, etc.... After a short drive I realised I had forgotten to enquire about the window de-mister functions. . . . So I had to fumble around in the dark to get it working/improve visibility, whilst already driving on the motorway.... When I returned the car, the young man claimed to be the same one (I asked him), so I told him I had been unhappy on the pick-up and he apologised. He seemed to be in a better mood now. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straightforward, no issues "
" Different vehicle from expected. Small and auto "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Easy to use system online, simple system "
" Very friendly and courteous counter staff. Small delay picking up car but otherwise good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff, reasonably quick pickup process, great rate. "
" Great staff, reasonably quick pickup process, great rate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have a great time and overall its been a great experienced and value for money. I will recommend ALAMO to my friends as one of my great experience driving through Europe Countries. "
" I have a great experience and ALAMO staff is very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All extremely good! Car was brand new scary becos i was so afraid to scratch it lol was super careful thank goodness all was returned in same great condition! "
" All was very good and staff that attended to us was very good too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The service was quite good. "
" The service was quite good. The office was a little bit far from the train station, but easy to find. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I don't understand why AutoEurope works together with Alamo "
" When I handed in the car the employee of Enterprise/Alamo thought she spotted an invisible dent on the door and directly reserved EUR750 on my credit card. She did not even manage to show me where the dent was. I had picked up the car at 23:00 in the evening so would have never been able to see the invisible dent. I felt being robbed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Website was clear and easy to use. As mentioned before I get frustrated when you take out insurance and when you get to the desk they want to add all sorts of additional insurance. This is annoying as you have just travelled, are usually tired and just want to get on. None of these problems here. "
" The man at the desk didn't speak dutch, but that wasn't a problem, he was very polite and friendly. The whole experience was hassle free, normally I find the whole insurance deals confusing, but not in this case. Fantastic, will use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10