Auto Europe
- North America
- Central America
ALAMO PORTUGAL CUSTOMER REVIEWS
- 8.3
- 8.9
- 8.6
- 9.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT PORTUGAL Car Rental Reviews
Average Rating for Alamo by ent :
FARO, PT - Reviewed by JOHN - 11 September 2025
" I don't have any problems with Auto Europe-in fact I am returning to Faro on Tuesday to pick up a vehicle which I have rented through Auto Europe. "
" Disappointed with this rental-nobody checked it with me before leaving the premises which was followed by an email with a document showing that the staff member issuing me the vehicle with his signature on it and a list of damage but without my signature on the document agreeing with the damage. The car had a dent, scratches or damage to almost every panel on this vehicle. I regularly rent vehicles from Guerin/Enterprise but the appearance of this vehicle was poor. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PEDRO - 10 July 2025
" Very pleased. Will use again. "
" Very pleased. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 02 July 2025
" Easy as always and very competitive. That why I keep using you "
" It was actually Guerlain but it was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AHMED - 04 June 2025
" I paid EUR 165 extra for their full damage and excess insurance cover. After driving the car for 6 days, they charged me EUR 70 for cleaning the car!! "
" I paid EUR 165 extra for their full damage and excess insurance cover. After driving the car for 6 days, they charged me EUR 70 for cleaning the car!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by NELSON - 27 March 2025
" This is why I will always book my cars with Autoeurope. Best service and competitive prices. "
" Great car rental - 5 star "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JULIA - 19 March 2025
" Auto Europe delivered a good service; the hire car company were at fault. "
" The rental car had a number of faults and issues and had not been properly serviced. The customer service skills of the staff were poor - not a great experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by SCOTT - 29 January 2025
" Was very happy with vehicle supplied. Pick up and drop off were very easy. Despite some reviews, staff were friendly and helpful. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LESLEY - 28 October 2024
" As above "
" Very efficient and helpful. My only criticism was there was no screenwash in my car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by NORBERT - 13 October 2024
" Check-in at a kiosk instead of an agent is unacceptable "
" Check-in at a kiosk instead of an agent is unacceptable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBIN - 10 October 2024
" Very good service from AutoEurope. "
" It wasn't Alamo by Enterprise. It was Geurin. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 21 September 2024
" Despite the problem with the 1st car the overall experience was very good, helped by the manager at Faro airport. "
" The only reason I have not given a score of 10 for the vehicle is because after 2 days I discovered it had a slow puncture. On day 7 we took it back and changed it for a different vehicle, which was in perfect condition. The lady at Guerin (the local agents for Alamo and Enterprise) was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by GABRIELLE - 14 September 2024
" Value for money "
" Ridiculously complicated check in - technology making it all much more difficult rather than easier. Drop off was chaotic and unclear as it was early in the morning and nowhere obvious to leave the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
FARO, PT - Reviewed by SCOTT - 08 September 2024
" All in all it was a let down and a waste of a day and led to a disappointed child. "
" Sadly the car broke as the battery died. Not my fault. Car issue. Took 6h to get it going. I then said I didn't want to keep it as all they did was jump start it. Problem was still present. As I had to go airport early next morning I couldn't risk it not starting. It was then hassle exchanging it for another car at the local rental office. All in all it completely ruined my last day on what was a short trip anyway visiting my son. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by NICHOLAS - 04 September 2024
" Motorway toll device bleeper didn't make any noise when going through tolls. Would like it to. "
" Expensive to add another driver. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SEAN - 18 August 2024
" Will use Auto Europe again to book car rental, but will avoid Alamo. "
" Car was a disappointment. Exhaust was blowing, and the clutch had issues. Car lacked power on slight inclines. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by PETER - 08 July 2024
" Easy to book and changes made without any problem. "
" Very pleasant helpful staff were great at pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 19 January 2024
" Other than the incorrect amount being given for travel to Spain we have no concerns using Auto Europe. "
" When collecting the vehicle we were surprised to be asked for EUR105.00 for travel to Spain as your email dated 27 November stated we would be paying EUR73.80, so, we are out of pocket EUR31.20. We are not impressed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERRY - 03 November 2023
" Ok but turned out expensive taking extra insurance "
" Expensive to cover insurance "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 22 September 2023
" The car was in excellent condition, clean and very comfortable. We were very happy with the efficiency of the drop off and will certainly use your services again in future. "
" We found the booking to be easy, quick and efficient. We were pleased with the location of the pick up point at the airport. The service desk was well run and extremely quick at sorting out the paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JANET - 14 July 2023
" Excellent experience Good car close to arrivals easy quick delivery and return "
" Everything was efficient car was good. friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KATIE - 16 April 2023
" Pick up - was an absolute nightmare , we had already logged details before the holiday , but got told as this was a different system we had to do it all again . While travelling with disabled children, we did not need the hastle snd time that it took to collect t the car from the airport - very poor . Although staff very nice. I would recommend only if the systems were correctly installed . Car was very nice as I was given an upgrade for waiting , but autistic kids very traumatised by the experience, so this needs to be addressed by your company . "
" Pick up - was an absolute nightmare , we had already logged details before the holiday , but got told as this was a different system we had to do it all again . While travelling with disabled children, we did not need the hastle snd time that it took to collect t the car from the airport - very poor . Although staff very nice. I would recommend only if the systems were correctly installed . Car was very nice as I was given an upgrade for waiting , but autistic kids very traumatised by the experience, so this needs to be addressed by your company . "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 10 November 2022
" Very efficient. "
" Everything went very smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CLIVE - 14 October 2022
" All very smooth, although I would have appreciated more advice on what to do re existing damage to vehicle. "
" Very efficient! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 05 September 2022
" All round good value "
" Staff all very freindly & efficient - hardly any waiting & car was better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ROBERT - 22 May 2022
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 11 May 2022
" It did the job "
" Did the job "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by TIMOTHY - 11 May 2022
" No you've let me down. If they don't return my €300 I'll be coming to you for it. I have been using you guys for business trips for 14 years and never had a problem. You guys must not continue working with Alamo, its not Alamo, its a bunch of scammers called Guerin. "
" They aren't Alamo they are Guerin who are scammers. I paid you guys for a SUV from Alamo. I Paid Auto Europe £393.12 and on arrival was asked to pay another €300 described as a deposit by Guerin. The Rental Agreement I got was for a Nissan Qushquai. The damage report stated nothing about a dent or ding in a wheel. The car turned out to be a Jeep Renagade. We took pictures of the damages before leaving but were not given a new Rental Agreement for the correct car. On return the aggressive woman who inspected it and stated I had damaged a wheel. I told her it was already there and tried to explain my daughter took photos. I was directed to the manager who was just as aggressive and similarly unhelpful suggesting I should sign for the cars return and admit liability and pay a further €160 - for an old ding in wheel that was apparently not on the Rental Agreement as outgoing damage!! I refused and left the Guerin Office before things got ugly. Just read Trust Pilot or Trip advisor. They try this on with everyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DAVID - 19 December 2021
" Painless !! "
" q "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PATRICK - 09 December 2021
" All good - no problems. "
" All good - no problems. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by EMMA - 04 December 2021
" I accepted automated Process was new so shall be come quicker in the future, I hope this is true "
" The process would be improved if the initial booking info I provided was already in the automated system. I had to repeat all questions which delayed the collection of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSEL - 14 November 2021
" Good service and quality car "
" Pleased with the car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by THOMAS - 02 November 2021
" Car rentals not yet fully recovered from Covid. Autoeurope not now the cheapest agency. "
" Surprised that final bill had 20%VAT added as Autoeurope said all local taxes included. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 04 October 2021
" Would recommend to family and friends due to great prices & excellent service & communication "
" No issues excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by WILLIAM - 21 September 2021
" Same as usual but your clients should be made aware of local toll systems. AE should not be absolved of responsibility to protect their clients. As a consequence of not being given toll cards we were charged Euros 51 at the first toll because the system does not work. I saw the Etoll unit on the car and thought that tolling would be automatic, but no. All because we did not have a human to talk to at the sign in. Machines are NOT the answer. "
" We were told to use the machines to log in for our car as we had pre booked. Initially we had a little help from the two staff but soon this was impossible as demand for their services was overwhelming. Machine was not intuitive for me and I was unable to ask questions on the toll system in Portugal. Machine doesn't talk. Had to be told where to pick the car up and had to get the car scanned for its minor damage as we had no data to link photos taken as per the machines instruction to my wife's mobile. Staff at the pick up even had difficulty getting the keys out of a computerized box. Drop off staff were much better but the garage return is too cramped and crowded for the amount of returns to all the rental companies. Took far too long just to get seen. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALASTAIR - 07 September 2021
" see above "
" THe staff were very helpful but the car that we had been allocated was not ready and so was faced with a hour plus wait or to take a car which had significant damage all over it. The worst vehicle i have ever rented at such a not insignificant cost. There was barely a panel without damage including major damage to the front and wing. It also had tyre warning lights that were on all week. Staff great-vehicle terrible "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by NUNO - 24 August 2021
" none "
" Condition of vehicle was very poor, poor levels of cleanliness , maintenance was very poor and when questioned about it the member of staff's answer was "do you expect us to take it out of service to complete required maintenance" to which my answer was yes. Certainly the worse car i have ever hired. Staff were overall helpful. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FARO, PT - Reviewed by GREGORY - 02 August 2021
" The staff, from a local company called Guerin, were excellent. "
" The staff, from a local company called Guerin, were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 07 July 2021
" No problems at all and will use this company again "
" Very efficient and helpful staff at time of collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 01 June 2021
" Easy to book online - good deal. "
" Very fast turnaround, speedy drop-off, friendly staff. Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 30 May 2021
" Keep up the good work "
" No complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA ALEXANDRA - 20 April 2021
" Great experience, I use Auto Europe all the time. "
" Smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 November 2020
" Easy pick up and signage to maintain social distancing . Car brought to near office to check for damage . However not easy as pick up after sundown. Fast and efficient return . "
" Efficient and speedy service. Office open 24hrs . No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DAVID - 07 October 2020
" Just o.k., nothing more. "
" Car was not that brilliant although being a diesel is was good on the amount of fuel used. The gearbox left a little to be desired. Luckily we did not do a lot of miles. I'm sure we could have been given a better car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by STEWART - 07 October 2020
" Only thing that wasn't made clear on the booking was that if i had any accidents or scrapes, the extra insurance i paid for would not pay out immediately,i would have to pay with my card and then claim the money back. "
" Easy experience to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 27 September 2020
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOANNA - 05 July 2020
" Booking was easy but pick up process at major hubs is still not efficient enough "
" You do not ask about expediency of pick up. This is still TOO SLOW (even though we are already in their system). Can you please put pressure on companies to make this process more efficient and save long waiting times. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 03 April 2020
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CAROLE - 28 March 2020
" see above "
" Sorry ,couldn't use it because of the corona virus 2 days before we were due to fly. Will use in future when we are back to normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 24 March 2020
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 18 February 2020
" Good "
" Generally good. I took out the max insurance with Auto Europe so no hassle from counter staff. I still had to leave 1300e security deposit and the counter staff tried to sell me the freeway payment tag which I did not accept. Return of the vehicle was excellent and fast with no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ADUZINDA IVANA - 18 February 2020
" Very helpfull website. We are attended by Autoeurope straigh away,no long time waiting for the answer. "
" happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAQUIM - 09 February 2020
" Very good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 18 November 2019
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by LINDA - 05 November 2019
" See previous comments. Is there a point to this box!!? "
" Having had a long day of travel, we felt the counter staff were a bit pushy trying to convince us to pay more for the car insurance to reduce the excess. Just feel that the excess should be standard and inclusive. We were given no guidance. Nobody around to show us the car and help with Sat nav problems encountered. It would have been nice to have been asked if help was needed. We did upgrade from a clio to BMW 1 series as we were told we would need it for the steep hills etc. No reason why this information should not be on the website - it would have guided us better. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 24 October 2019
" Would have no hesitation whatsoever in using this company again. "
" A very efficient service when I collected the car. Very friendly member of staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KELVIN - 22 October 2019
" Not obvious the difference between auto Europe and alamo "
" Very straightforward. No hard sell on extra insurance. Staff friendly ( unusual) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 18 October 2019
" Been happy in the past: this occasion was a poor experience. "
" Getting the car-from arriving at stand to getting car-took over 1.5 hours. This was the slowest ever collection I have had. Not even high season and completely unacceptable. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by JULIE - 14 October 2019
" 5* "
" 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARTIN - 12 October 2019
" Staff very helpful in selecting car to suit size of our bag "
" Very helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 08 October 2019
" Clear website, no hidden extras. "
" Quick and efficient, no queue on arrival, on our way within minutes. On return, met by representative before we reached the office, handed over keys and that was it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUTH - 01 October 2019
" very efficient collecting car and paying for the toll tag. no idea of the cost of these yet, return entry to area is chaotic "
" drop off is chaos at the airport, it takes too long, and people having to run for their flights,it should not take over an hour just to get to the parking place! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 02 September 2019
" Was able to amend my booking a week before to a cheaper deal "
" The car we received as (in my opinion) slightly smaller than the one we were expecting, but was OK. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAMES - 02 September 2019
" I was surprised, on the day, to discover that - although we had paid more to select the 'Audi A3 or similar' category - we were given a BMW 1 series (listed on the website as a separate category), which did not fit all our bags in the boot. Alamo said they were in the same bracket. Also, Auto Europe's website listed our booking choice as being 'at the airport' instead of 'by shuttle'. As it turns out, all the Porto car rentals are by shuttle, but that should have been made clear. Again, we paid more for this one BECAUSE it said it was at the airport... "
" It was fine "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PHILIP - 29 August 2019
" Service was very good no problems were encountered "
" Service was very good no problems encountered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 29 August 2019
" No problems with auto Europe and it looks like the money can be claimed back. "
" Car had a lot of damage to one door and was parked in the middle of the road for me to get in meaning I felt very rushed and did not have a chance to properly check for other damage on the car or question why I had been given such a damaged car. My dad who traveled with us was in the same situation and was charged £120 on return for damage to an alloy wheel we are certain he did not do. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
FARO, PT - Reviewed by BERNARD - 14 August 2019
" Have rented several times from you and many times from Faro airport. The service we receive from you is definitely the best. Thanks "
" Very friendly staff who were attentive and not at all 'pushy' in trying to sell. Explained everything very clearly and made sure we were happy. Actually decided to pay for an upgrade based on the quality of service received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 13 August 2019
" See above "
" Guerin minibus waiting for us as we came out of the airport Taken straight to pick up point-very short ride Charming helpful Guerin rep at pick .No hard sell whatsoever.Clean car with a few minor scratches No issue on return either All very slick "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK - 12 August 2019
" a "
" Best experience I've ever had of hiring a car at an airport in Europe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARGARET - 08 August 2019
" Efficient, helpful staff "
" helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 06 August 2019
" . "
" New car only 300km on the clock. Make & model was the one I booked "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TERRY - 31 July 2019
" No complaints "
" Good service. will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 05 June 2019
" Very happy with the service we received. "
" The staff at the pick-up location (in the city) and drop off (at the airport) were all very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PRISCILLA - 16 May 2019
" Regular reminding! "
" No problems encountered "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by GRAHAM - 23 April 2019
" Helpful site "
" There were no estate cars available and the car we were given smelled of smoke. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARTIN - 06 March 2019
" As always a very easy and comprehensive process. "
" Great quality car and service as usual with Alamo/Guerrin etc. I will always use this group of hire companies when flying into Faro - you know what you are going to get. Not pushy selling of collision damage excess insurance either which is always a relief! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ULISSES - 28 February 2019
" All went well "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 13 January 2019
" Convenient, simple efficient and good value for money "
" First class from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ARNALDO - 12 January 2019
" Experience with auto europe was great, but i would recommend that when customer's request a baby car seat they should be told hiw much will be the cost for the chair, because once you paid for the car you cant go back. And this is way if i can avoid i will requesting the chairs from auto europe. "
" The reason i am given very low score is due to the amout of money they charge for baby seat. They charged me €53 , for a baby car seat..more expensive than the a actually car. That is robbery. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by PAULO - 11 January 2019
" Good, trustworthy website. "
" Excellent service, shame about the car which was old and below my expectations. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MADEIRA, PT - Reviewed by JOHN - 08 January 2019
" Very friendly and helpful staff. "
" Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 05 January 2019
" Great "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN PEDRO - 27 December 2018
" The costs were transparent, and the process easy to navigate. "
" Both associates with whom I dealt were extremely cordial and efficient. It was a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 27 November 2018
" Autoeurope success again "
" Speedy check in and drop off which makes the experience so much better. Great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by DONALD - 25 November 2018
" Auto-Europe was very efficient "
" The parcel shelf was broken when we picked up the car and this was both an annoyance every time we opened the boot and we felt that there was nowhere out-of-view to put things in the car. There was a long wait to drop off the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by STUART - 23 November 2018
" Having read numerous horror reviews about car rentals in Lisbon Airport, Portugal, I was extremely pleased with the service. The collection was not pressured and existing damage recognised and agreed. The return was equally as good and evidence provided to assure there would be no late or spurious charges applied after arriving home. Although the rental company was identified as Alamo, it was also the dealership for Enterprise, so I would recommend both at this airport. Well done. "
" Having read numerous horror reviews about car rentals in Lisbon Airport, Portugal, I was extremely pleased with the service. The collection was not pressured and existing damage recognised and agreed. The return was equally as good and evidence provided to assure there would be no late or spurious charges applied after arriving home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RICHARD - 12 November 2018
" Very satisfied "
" Best car hire experience I have recently had - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 11 November 2018
" Again best price in comparison to other sites including holiday autos "
" Very friendly, courteous and efficient staff. Now much quicker administration process. My only complaint as with most rental cars--dirty front windscreen INSIDE!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by FRANCISCO - 08 November 2018
" Quick turnaround on pickup and drop off "
" Their early opening hours was a key factor for me. Although, there are some flights that operate even earlier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SUSAN - 05 November 2018
" I use Autoeurope regularly for business and leisure car hire (10 times per year). It would be helpful to be able to log into my account and be able to see all the previous and upcoming bookings - rather than having to enter a voucher number of travel dates for each one. It would also be helpful to have my details in the Autoeurope website transferred to the relevant car rental company to save time on pick-up. "
" On the Autoeurope website it says this car hire has 'desk in terminal' - which it does - but only to tell you to take the shuttle bus to the car hire centre. This is misleading and I chose Alamo for this reason - many of the other choices said 'via shuttle'. I challenged Alamo and they said it was Autoeurope using misleading language. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAMELA - 02 November 2018
" Autoeurope added about £75 for extra insurance cover then the Alamo desk refused to recognise this payment and insisted that for full insurance cover I had to pay again for their extra fully comprehensive insurance. I would like at least one of the companies reimburse me. "
" I had paid auto Europe up front about £73.00 for extra insurance. When directed to the Alamo desk I was told that I wasn't insured with them for extra liability and had to pay 81 euros to have fully comprehensive insurance. I would like either Alamo or Autoeurope to reimburse me at least one of these amounts. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JULIAN - 02 November 2018
" Excellent, good value for money, car well looked after. "
" Good rental experience, luckily only four people waiting to collect cars, could well imagine having to wait hours if the airport was busy. The staff who showed you the car and checked it at the end of the rental were excellent, welcoming and friendly. Will use them again on my next visit to Faro. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 31 October 2018
" Very easy to use "
" A pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEVEN - 31 October 2018
" None "
" Car was smaller than expected. Return location not very well signposted (hidden by parked cars belonging to Enterprise. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by ROSANNA - 30 October 2018
" Process fine car was not. "
" The tyre pressure warning light camo on after 20 mins and the tyre was flat 10 mins later and we had to change it. The wheel nuts werre fairly loose giving the impression that the wheel had recently been removed. at best the tyre pressures weren't checked otherwise we were given a car with a defective tyre. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 2
FARO, PT - Reviewed by ALAN - 29 October 2018
" overall good experience only minor niggle with slow process when booking in at desk "
" No problems at all "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by VICKI - 28 October 2018
" Excellent "
" It was very straight forward and hassle free. Will defo use this company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 28 October 2018
" Mostly OK "
" Mostly OK "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by DARRYL - 23 October 2018
" Would recommend this service to everyone and will defiantly be using them again, value for money , new car and great customer service. "
" Excellent service both on line and at the counter in Faro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 15 October 2018
" Professional "
" Courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE PETER - 14 October 2018
" Always have had good experiences with AutoEurope and will continue to use them because of good value (just made a great deal in Tampa) and clear and easy to use website. "
" Car well used (high mileage) and older than I expected, not like the newer cars I have had with AutoEurope. Even so it ran well and was reliable. Car was dirty when picked up and no effort was made to apologise and no offer to have it washed. There were no less then 12 items of damage reported, many of them very minor and the car should have had a complete bodywork overhaul unless it is about to be taken off their fleet. Very bright and welcoming office agent. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by LEANNE - 10 October 2018
" No problems at all and acceptable waiting to pick up. Thank you. "
" There was a small queue at the counter when picking up the car, but was very grateful to the counter staff who noticed I was 8 months pregnant and told me to take a priority ticket . we were then seen quickly which helped a lot . The cars were fine and clean , and we dropped off out of hours due to flight time and dropped the keys in the drop off box. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CHARLES - 10 October 2018
" Porto is generally an overpriced location for car hire, so Auto Europe made quite a big difference this time. "
" Great help from staff at contract-opening with ideas about where we could explore in northern Spain if we paid the extra for international use "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by TONINO - 09 October 2018
" Very good "
" Very quick and smooth picking up and dropping off of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDY - 05 October 2018
" The website was fine to use. "
" It turned out we weren't with Alamo at all but a local franchise called Guerin. It was very frustrating in the queue to get served - the staff seemed to take ages trying to upsell and locals were allowed to jump the queue. Having said that we got upgraded to a nicer car and the return was very efficient. The location was right beside faro terminal too. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 04 October 2018
" Great job. "
" Great service at check out, and at return. Fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 04 October 2018
" I will certainly make all my car hire bookings via Auto Europe "
" Very efficient, professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 02 October 2018
" I was very annoyed by the way the booking website misled us. We thought we had paid for things we apparently hadn't, such as GPS. Luckily the lady at Faro was very helpful. "
" The lady on the desk at Faro was excellent. The booking website was very misleading. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ALLAN - 30 September 2018
" as above. Counter staff where very helpful and informative. "
" Mostly I was very pleased with the service provided. My only one downside was the car applied for said it would fit two cases in the boot. This was not the case in the Renault Captur provided. I did not ask for it to be changed as we had our young daughter with us and needed to get her into the AC vehicle. I was able to put our second case in the back seat. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by KANE - 29 September 2018
" Wasnt informed my voucher was cancelled- was sent emails confirming my hire of the car and havent received a refund on the purchase "
" Wasnt informed my voucher was cancelled- was sent emails confirming my hire of the car and havent received a refund on the purchase "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by CARLA - 26 September 2018
" I'll continue to use your services when abroad. "
" All went really well, from check in process to check out. The car was perfect too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEAL - 21 September 2018
" Overall price would have expected a vehicle in good condition but looking at vehicles in the algarve, not many people look after their cars so damage/scratches very common "
" First vehicle had numerous items of damage and when we left and on the A22 motorway smoke started coming through the vents on drivers side into the car. We pulled over waited for it to cool down then went back and exchanged to another car which also had a lot of damage. Good side to this was on drop off nothing really to look for as all panels were already damaged on pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LISBON, PT - Reviewed by PAUL - 19 September 2018
" Good and efficient service, nice staff, clean and well maintaiend car. Quick drop-off. I would recomend that at drop-off, close all the money issues. I`m still waiting for my money back, from the credit card deposit. That`s why I won`t recommand alamo by auto-europe. "
" I left a 70 euro credit card deposit to the company in order to pay any toll incured on my behalf I still did`t get the ballance. For sure I did`t used all 70 euros because I drove also on no toll roads and a few days I didn`t drive at all. Please send me the ballance, deduct what you have to deduct and send back what is left as your staff told me. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ANDREW - 13 September 2018
" Madeira is notorious for rental companies like Goldcar. This experience was not much better. You need to do a secret shopper on this bunch of losers. "
" Specifically booked a Clio - had a clapped out fiat punto. Bodywork damaged in 6 plus places. Terrible reception & required a £1300 deposit despite deliberately taking out a full package. Actually thought it was a con. Took over 30 minutes to just pick the car up with no communication. Worst car rental experience ever. Period. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LISBON, PT - Reviewed by RIXON - 10 September 2018
" why do they have to type all the info in when you pick up the vehicle this takes forever "
" pick up in Lisbon was a long wait and poor signage to ask you to take a ticket which you need to que with we lost 3 places as its not clear you need a ticket "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by NIALL - 02 September 2018
" /// "
" /// "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARCO - 30 August 2018
" Had no problem will use again "
" Provide a speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 19 August 2018
" As above "
" When we arrived, it took an hour to get the car. They said we had hired a clio or mini. They then (after 40 mins) gave us a 2007 skoda estate- which we would have taken as we were very fed up and hot, we loaded our luggage and children in, to be told we were returni g the car to Faro, ot Lisbon. It thentranspired that this was not our cara d they gave us a megane estate. We were unsure whose error this was but are considering not using Autoeurope or Alamo again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CHRISTOPHER - 17 August 2018
" Very good. Got the best price "
" Very polite and quick. I even got a free upgrade from a Renault Megane to a Mercedes A class due to lack of availability. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 13 August 2018
" Very helpful "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHARLES - 12 August 2018
" Everything excellent "
" All very easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by RAYMOND - 09 August 2018
" Price from AE was good but the implications of the massive excess could be clearer. OK, it's a large number but your website could clarify what the liability is likely to be "
" The excess was huge and after sleeping on it I wanted to take the option to reduce it. I called but was told that it wasn't possible which wasn't very helpful. Car was woefully under powered for Madeira and seemed to miss intermittently when under load "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
FARO, PT - Reviewed by JAMES - 01 August 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LISBON, PT - Reviewed by JOSEPH - 15 May 2018
" Easy, efficient service. No issues at all when we needed to make a change to the dates - very helpful on the phone. "
" Very efficient set up. Staff have to work under immense pressure and noise levels in Lisbon Airport but we're polite and efficient. Helpful staff member went around the vehicle with me and all scratches & stains were logged and then gave us very good advice and directions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PORTO, PT - Reviewed by DAVID - 03 May 2018
" Speedy pick up and drop off at the airport and hassle free return. I wish all rental car companies provided such a good customer experience. "
" Very helpful and courteous reception staff. It was a real pleasure to rent with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PATRICK - 01 July 2015
FARO, PT - Reviewed by STUART - 30 June 2015
LISBON, PT - Reviewed by MICHAEL - 29 June 2015
" When I booked both cars they were both advertised as including an additional driver, but when I received my voucher that was no longer the case and the rate for an additional driver was 25% more than suggested on the voucher when we actually spoke to the car hire company. "
" We joined the queue to get our car at 4.30pm and finally left the parking garage at 7.30pm. Not exactly a great start to anyone's holiday. Staff were polite and professional, but obviously harried and unclear on their own processes - I was given a key, but not told that I shouldn't pick up the car when I got to the garage and then got told off for taking the car without having had someone else look at it. That process wasn't explained, added significant additional time and is contrary to the process used by other companies. Very unimpressive. "
LISBON, PT - Reviewed by ADELAIDE - 19 June 2015
FARO, PT - Reviewed by DERHAM - 14 June 2015
" Just a little confused regarding the name of the Office that supplied the car at the Airport as it was under " Guerin " ? Quality and arrangement for collecting and type of car was fine. "
" Very helpful, but still am confused with paying for comprehensive insurance in the hiring of the car and then paying extra when collecting the car .Needs a clearer explanation....I suggest. "
FARO, PT - Reviewed by KEVIN - 09 June 2015
LISBON, PT - Reviewed by JAKE - 08 June 2015
LISBON, PT - Reviewed by JEFF - 03 June 2015
" Car was good and I beat the usual 1 hour plus queue on pickup.on drop though had to queue again for a 30 second clearance on the deposit. Guerin need more staff "
LISBON, PT - Reviewed by WILLIAM - 02 June 2015
" Fuller details on the rental voucher would be beneficial - e.g. that Supercover had been purchased would be beneficial "
" One problem that I had with the rental was that the company that I picked the car up from stated that the excess I was liable for was 31,000 EUR not the 1,600EUR that it stated on the rental voucher. They very strongly tried to get me to buy their insurance and repeatedly stated that auto-europe always get their prices / cover wrong. I did not take their insurance as I had the Refundable Excess with Super Cover, however I would not like to have been liable for 31,000 EUR, even if I could have claimed it back "
LISBON, PT - Reviewed by MATTHEW - 31 May 2015
" Booking process was straight forward and very clear what was included/excluded. "
" Once we arrived in Lisbon we had to wait 90 minutes to be served at the Car Rental Desk, which considering we had pre-booked is totally unacceptable. After completing the necessary paperwork (this took about 20 mins!) we then proceeded to collect the car and had to wait a further 30 minutes as the car was not ready. Why did we need to specify a time of pick-up if the car was not going to ready anyway, despite having to wait an additional 2 hours to the original time stated and no explanation for delays. The car itself was not in great condition, several knocking sounds if bumps in road (in Portugal there are lots!) Would not recommend using this company at all. "
LISBON, PT - Reviewed by ALAN - 28 May 2015
" i believed that i was booking with a reputable company Alamo, however they were handled by agents Guerin and Enterprise. The experience was the worst I have ever had (i hire about 6 cars a year). Very heavy sales pressure to buy excess insurance, when I refused, as I have an annual policy, I had to sign an excess form for 61,000 euros or pay about 400 euros for excess! In addition I had to use 2 credit cards, they said this was part of the conditions when I booked and should have been advised by AutoEurope. After being given the keys I had to wait in a queue for 45 to 50 minutes to collect the car; every car was scrutinised in minute detail by the Guerin employees, every nick or scratch on the alloy wheels & car was marked; it took 5 mins. "
PORTO, PT - Reviewed by IAN - 25 May 2015
" the website information was mislleading- I paid more (than Guerin) for Alamo and an airport desk and got Guerin and a shuttle bus so the pickup took some time. Also impossible to work out one way hire car charges until after you've booked??!!!! On the plus side once we had the car it was trouble free and the staff were friendly. "
" It wasn't Alamo! "
FARO, PT - Reviewed by PETER - 23 May 2015
" I was not happy as i was provided with incorrect information by you. alamo doesn't work with enterprise anymore at Faro airport . They work with Guerin. And Guerin doesn't have a desk in the terminal. "
" It is now alamo by Guerin. "
LISBON, PT - Reviewed by ANTHONY - 16 May 2015
" The online booking process was fine. After that the experience with the car hire company went downhill rapidly. "
" Once again we encountered further insurance costs at the check in desk which is never mentioned in any of your literature, it is the wrong time and place to be loading further costs onto an already expensive option. Alamo are doing themselves no favours by using Guerin as agents for there car hire at Lisbon airport, the male staff at the desk was extremely rude and discourteous and under no circumstances will I be using your company again. "
LISBON, PT - Reviewed by MARIA - 05 May 2015
" i thought the services was quite poor as it toke 90 minutes to finally collect the car , also why did i have to pay for petrol i did not use as the petrol tank was half full when i picked the car and had to leave it full? not sure i will be using your services anymore. "