Auto Europe
- North America
- Central America
ALAMO SLOVENIA CUSTOMER REVIEWS
- 8.4
- 9.3
- 8
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT SLOVENIA Car Rental Reviews
Average Rating for ALAMO BY ENT :
LJUBLJANA, SI - Reviewed by ALISTER - 27 September 2024
" Very unhappy with the experience of Autoeurope and hope that this survey reply will prompt action for a full refund. "
" I was unable to hire the vehicle due to illness. I contacted both Alamo and Auto-Europe to cancel the reservation as I had cancellation cover as part of the booking. I have yet to receive a response or a full refund as was my right under the detail of the booking. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LJUBLJANA, SI - Reviewed by CLENNELL - 05 September 2024
" Quick, easy and cheap "
" Quick, easy and cheap "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by PHILLIP - 04 May 2024
" Overall it was good the staff were exemplary "
" Great Staff at Ljubljana Alamo "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by PAULA - 22 April 2024
" The rental was cancelled, I am awaiting a refund. "
" The rental was cancelled, I am awaiting a refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by ADAM - 30 May 2023
" Very easy - Ljubljana Airport "
" We hired a car from Ljubljana airport. Was a bit nervous as could see some poor reviews but everything was perfect. Excellent staff clearly explaining everything. Car was great and drop off was easy even though it was outside office hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by SHERRIE - 23 May 2023
" All went smoothly, would recommend. "
" Very easy process, helpful staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LJUBLJANA, SI - Reviewed by PETER - 10 March 2023
" Screen washers empty on pick up. Other than that all ok. "
" Screen washers empty on pick up. Other than that all ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LJUBLJANA, SI - Reviewed by SUHAIL - 27 July 2022
" I would like to point out the numerous issues with this booking! This service is supposed to be a premium one and cars should be less than 3 years old! We have been provided with an Opel Corsa much smaller that what was agreed and also the cars has so many dings, scratches etc. The agent seem blasé about the whole issue! We have noted the damage and advised the agent. I have no idea how old this car is but it is close to 7 years old not nearly new! "
" I would like to point out the numerous issues with this booking! This service is supposed to be a premium one and cars should be less than 3 years old! We have been provided with an Opel Corsa much smaller that what was agreed and also the cars has so many dings, scratches etc. The agent seem blasé about the whole issue! We have noted the damage and advised the agent. I have no idea how old this car is but it is close to 7 years old not nearly new! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LJUBLJANA, SI - Reviewed by ANTONY - 05 November 2020
" Very efficient and simple. "
" All was good with the process. The car however was very hard used and tired. Acceleration was incredibly poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LJUBLJANA, SI - Reviewed by JONATHAN - 27 October 2020
" Mixed "
" I've used Alamo many times before. This was good value for a 5-day hire however the only car in the lot that day was nothing like what I'd reserved, and was in a terrible condition. I expect better from Alamo "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LJUBLJANA, SI - Reviewed by TOMAZ - 27 March 2020
" I called to explain my situation and all they said is, we can't help you because it's in 48h window. My flight was cancelled 1 day before! "
" My flight back was cancelled because of Coronavirus and I didn't collect tge car at all. Due to this emergency state of traveling in the world,one would expect not to ve mercilesly ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by MARK - 25 February 2020
" Excellent car, service and overall experience. I would definitely recommend this provider "
" Excellent car, service and overall experience. I would definitely recommend this provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by FREDERICK - 24 February 2020
" Easy and inexpensive. "
" Was probably my easiest and convenient rental ever. Mostly due to Ljubljana being a small airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by MARKO - 20 February 2020
" See box 3. "
" Excellent and pain free, speedy experience. On arrival, the paperwork was ready in 3 minutes. I was then taken to the car, which was right in front of the office (I am used to picking up my rentals from the garage) where the visual check was completed. The whole process was finished in 10 minutes. The next day I discovered the water pump did not work and advised the renter. They immediately offered a replacement vehicle and the same day I went to the airport to collect it. Return was quick as well. Parking, visual check and completion in 5 minutes. Will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by PAUL - 10 January 2020
" Excellent service and great deal. We will be using you again if you continue to offer such a good service and competitive price. "
" There cars have improved over last years. We were very disappointed last year. This year the car and service was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by SIMON - 13 September 2019
" Great search engine always produces cheapest rates "
" Good value and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by NEDZAD - 08 September 2019
" Everything went very smoothly. Staff was very professional. "
" Everything went very smoothly. Staff was very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by MARC - 27 August 2019
" Easy booking process, easy pick up, friendly Enterprise counter staff, no pushy insurance selling. Would recommend. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by PHILIP - 26 August 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LJUBLJANA, SI - Reviewed by ADAN - 14 July 2019
" Quick booking system, providing direct telephone number to give clearer information of rental car conditions "
" Provide clear instructions on how to access the Parking area to return the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by DAVID - 07 July 2019
" I have used Auto Europe several times and this was by far the worst experience. The car had more dents and scratches on front and rear bumpers, boot sill, doors and wings. We were visiting various relatives and felt embarrassed to pull on their drive with the condition of the vehicle. The vehicle sounded rough and was not comfortable to drive. I had a front puncture and had it changed at a dealer, got to handover and told them and because it was not the same make, apparently the law, I was charged three times the amount of the better make of tyre that had been installed. All rep kept saying was you should have phoned in. Also supplementary payments on receipt of car , for vignette and going out of Slovenia borders. Rented many a car from Ljubiana airport and there had not been any supplementary payments . People checking in when I was returning the vehicle were also complaining about the hidden extras Especially one that had a hire of over 2000 euro "
" The car had more dents and scratches on front and rear bumpers, boot sill, doors and wings. We were visiting various relatives and felt embarrassed to pull on their drive with the condition of the vehicle. The vehicle sounded rough and was not comfortable to drive. I had a front puncture and had it changed at a dealer, got to handover and told them and because it was not the same make, apparently the law, I was charged three times the amount of the better make of tyre that had been installed. All rep kept saying was you should have phoned in. Also supplementary payments on receipt of car , for vignette and going out of Slovenia borders. Rented many a car from Ljubiana airport and there had not been any supplementary payments . People checking in when I was returning the vehicle were also complaining about the hidden extras Especially one that had a hire of over 2000 euro "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LJUBLJANA, SI - Reviewed by DJURO - 20 May 2019
" I've used Auto Europe for years when we go on holiday for car rental as it's easy to use and effectively broker the car rental options for you. Always been easy to use and book "
" Everything went well with regards to checking out the car etc but the condition of the car was awful. It was clean inside and out but had more dents and scratches on it than I have ever seen! 99% of the time I have rented a car the condition is flawless but this was a battered car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LJUBLJANA, SI - Reviewed by GORAN - 14 May 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LJUBLJANA, SI - Reviewed by CRISTA - 11 May 2019
" No further comment. "
" Fine. Good prices, courteous staff, have used before, will use again, if price is right. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LJUBLJANA, SI - Reviewed by JOHN - 10 December 2018
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by MLADEN - 07 December 2018
" Excellent company Full professional Recommended to everyone. "
" Excellent company Full professional Recommended to everyone. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by ANDELKO - 05 December 2018
" Very nice booking place, for every recommendation. "
" Everything gone smooth, very easy, they are correct with provided information. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LJUBLJANA, SI - Reviewed by SUSAN - 05 November 2018
" The vehicle wasn't in the best of condition, the wheels needed balancing and there was plastic trim missing which made it look shabby. I initially made the booking as enterprise were not open at the time my flight got in and I opted for alamo as I thought they did not require a credit card deposit, however they did. After paying the increased insurance and deposit I do not think this was a cost effective car hire. I'm not even entirely sure I received all of my deposit back and would appreciate someone looking into this??? The staff at collection and drop off were very nice but clearly when a flight comes in they would benefit from having more than one member of staff having to deal with everything. "
" The vehicle wasn't in the best of condition, the wheels needed balancing and there was plastic trim missing which made it look shabby. I initially made the booking as enterprise were not open at the time my flight got in and I opted for alamo as I thought they did not require a credit card deposit, however they did. After paying the increased insurance and deposit I do not think this was a cost effective car hire. I'm not even entirely sure I received all of my deposit back and would appreciate someone looking into this??? The staff at collection and drop off were very nice but clearly when a flight comes in they would benefit from having more than one member of staff having to deal with everything. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LJUBLJANA, SI - Reviewed by LINDA - 22 October 2018
" Very positive, quick and easy pick up and drop off. Car was great and didn't have any problems whatsoever! "
" Friendly staff, dealt with the whole process quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LJUBLJANA, SI - Reviewed by MICHAEL - 23 September 2018
" Brilliant service "
" Very helpful young men they all were and a great help thank them and give them pay rise "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by JULIAN - 13 August 2018
" Very happy "
" Efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by CLIVE - 27 June 2018
" Alamo were excellent. "
" This hire was a great experience, the car was as promised at an excellent price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LJUBLJANA, SI - Reviewed by GINO - 03 May 2018
" Good price including sat nav, clean comfortable car given. Will use them again "
" Good price including sat nav, new and given clean inside and out "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10