Auto Europe
- North America
- Central America
ALAMO SPAIN CUSTOMER REVIEWS
- 8.5
- 8.8
- 8.7
- 9.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ALAMO BY ENT SPAIN Car Rental Reviews
Average Rating for Alamo by ent :
MADRID, ES - Reviewed by TERRY - 11 September 2025
" Auto Europe have always been fine, but in this instance Alamo were poor. "
" Alamo office in Madrid Atocha station difficult to find as no signs. Car collection point distant from office, down 3 levels with no lift available. Kept waiting for an hour, then told they were providing a VW Golf manual, I had ordered Mercedes A class automatic, they said VW was equal. Eventually they found a BMW C3 auto, this had obviously just been returned and had not been cleaned and had been damaged. When booking the return was to be Alicante airport, the actual return was off the airport with a shuttle bus. This took us and luggage back to Arrivals at airport, instead of Departures, so another long walk and up several levels. Overall a poor experience. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 7
SANTIAGO, ES - Reviewed by RICHARD - 06 September 2025
" Auto Europe is always cheaper than going direct or the competition, and the ability to call them up and communicate with someone knowledgeable by telephone hearkens back to a bygone era of excellent service. "
" Alamo are excellent in Santiago de Compostela airport. They often have a big queue to get through and their available cars aren't always the best (I've had a terrible Jeep in the past that was like driving a tractor), but the staff do their best to get you what you're after, the return is low-stress and they're not out to charge you extra on damage, and they are reasonable value. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by NEIL - 31 August 2025
" Not a comprehensive service as indicated. "
" Car provided heavily damaged and long standing (over 3000k) service required sign permanently displayed. No alternative offered without significant charges. Clear up selling strategy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by GARY - 25 August 2025
" All smoothly. I had a bad experience with Auto Europe last year, so this went some way to restoring confidence. "
" Staff very attentive. There was a minor problem with the back seats, unavoidable, that had happened during the final clean. There were no other 9 seat vans available, and Alamo agreed to give a 20% discount for the inconvenience. Good customer service in my opinion. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by ROBIN - 02 August 2025
" . "
" Slow collection process "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by KENNETH - 29 July 2025
" Overall, I was happy with the car and the price. Clearer instructions on the drop-off arrangements would have saved a lot of time. "
" Alamo staff were very good. Car had worn brakes, which was a worry during the trip. Greater clarity about the drop-off process would have been useful. However, once I understood how it worked, the Alamo rep at the drop-off was extremely good and very helpful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by LIA - 25 July 2025
" Everything was easy and smooth. Competitive prices offerece by Auto Europe and Alamo. "
" The overall experience was great. Jesus, the staff member who was responsible for giving me the car was extremely helpful and explained all important details regarding my rental. The only issue I had was that I wasn't aware of the self-return system for returning cars out of office hours. It would have been helpful to be instructed about it during collection, or that Alamo included information about it in the emails regarding the reservation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALEXANDER - 16 June 2025
" We have been charged £740 for an additional insurance that we already had with Auto Europe. We have been mis-sold the insurance as we were told that we would not be covered if we had an accident. We require a full refund for this additional mis-sold insurance policy and will take this further if we have to. "
" We have been charged £740 for an additional insurance that we already had with Auto Europe. We have been mis-sold the insurance as we were told that we would not be covered if we had an accident. We require a full refund for this additional mis-sold insurance policy and will take this further if we have to. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by DAVID - 21 May 2025
" All as expected "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by STEPHEN - 06 April 2025
" I have used Auto Europe for a good number of years, and they have be very efficient in sourcing value for money options for my car rental requirements, saving me a lot of time and money in having to do it myself. "
" All Alamo staff I had dealing with were very friendly, professional and efficient. The car I would have liked was not available, but a suitable replacement was quickly provided. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by NIGEL - 31 March 2025
" see above car fantastic "
" you need to tell people full ins 39.60 a day Also P2 car park is a bloody nightmare they need to print something out so we know where to return the car, how is a tourist to know car park P2????? "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by MYRIAM - 27 February 2025
" Easy, transparent service. "
" Manuel at Jerez airport was very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADRIAN - 11 January 2025
" I booked a Citroen Berlingo on Auto Europe. It was classed as an intermediate SUV with an automatic gearbox. In the worst case I thought I might get a Peugeot 3008 if the Berlingo was unavailable. This class of vehicle , with a combustion engine, was essential as I was on a cycling holiday to a remote part is Spain. I arrived at the Alamo collection point to find an EV SUV waiting for me. The Auto Europe web page made no mention of the vehicle being an EV. The voucher said EV but Auto Europe had my money by that time so there was nothing I could do. The Auto Europe web page is making false representations by showing a diesel Citroen Berlingo but providing a EV SUV. I was lucky in that Alamo swooped my EV SUV for a diesel transit van. My holiday could have been ruined by the EV SUV waiting- a vehicle that cannot be recharged in rural Spain and too small to carry any bicycles. "
" I had a bad experience with the voucher provided by Auto Europe but thankfully the Alamo staff were extremely helpful in resolving the problem "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by PHILIP - 03 January 2025
" very disappointed "
" The car was not available because the flight was delayed by 4 hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GIJON, ES - Reviewed by ÁLVARO - 27 December 2024
" So nice to rent the car in just 5 minutes. Show the documents and drive the car "
" Quick to pick up the car. Even better category "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 05 December 2024
" Excellent "
" Slightly difficult to find the Alamo area for pick up at Barcelona Terminal 1 but otherwise everything was wonderful. Thomas was particularly helpful when we returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAMES - 18 November 2024
" Overall not good enough and given the long journey to France which i undertook i ended up with a bad back. Please contact me about the refund. "
" There were no premium vehicles available as i had booked. The options were poor and i ended up having to take a manual vehicle with v little fuel in the take in order to avoid waiting. I was promised a 50% discount but have yet to hear anything. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by THOMAS - 12 November 2024
" Good "
" All good will use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DAVID - 11 November 2024
" Helps find best deal "
" Very efficient check in and return, at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 29 October 2024
" Very happy "
" Very happy with Julia and Mark and the service at Alamo. There was no reference for Fiona's car but they sorted that with an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 28 September 2024
" No negative "
" No negative "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CORDOBA, ES - Reviewed by NIGEL - 26 September 2024
" On phoning AutoEurope for support, I was told the reservation was 'locked' 2 days ahead of the rental and they could do nothing. "
" Alamo cancelled my reservation as just under 2hours late. Counter staff said the reservation was cancelled after 1hr delay (per Alamo T&Cs, not 2hrs per AutoEurope T&Cs). Counter staff were extremely uncooperative and offered nothing. I was forced to leave and find an on-day rental from an alternative supplier. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SANTIAGO, ES - Reviewed by RICHARD - 09 September 2024
" Always cheaper than going direct. Good insurance offering "
" Good quality car, relatively quick pickup (bit of a queue because the desk also does National and Enterprise), very good drop-off, reasonable children's car seats. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by RICHARD - 09 September 2024
" Easy to book and prices always better than going direct. "
" Good quality car, relatively quick pickup (bit of a queue because the desk also does National and Enterprise), very good drop-off, reasonable children's car seats. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TREVOR - 08 August 2024
" It all went very smoothly. "
" Efficient throughout the process, and no hard sell either. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JONATHAN - 02 August 2024
" The experience was very good, the staff were efficient , welcoming and knowledgeable. The staff were very competent communicators in several languages, which made the experience much less stressful. Would recommend. "
" The staff, especially Nathan were excellent, very efficient and welcoming. This made the experience much less stressful. I marked the expediency of drop off down as the drop off site was quite difficult to find and access. Perhaps better signage is required. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANDREW - 08 July 2024
" Nor what we paid for. "
" The car was not the equivalent of a qashqai as stated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANGELA - 29 June 2024
" Particularly good customer service. "
" Very good customer service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by JAMES - 20 June 2024
" I've used Auto Europe quite a few times - always great service and easy to book. "
" The car was great, we were upgraded at no extra cost. Pick-up and drop-off at the airport were both very quick and the Alamo staff were very helpful and friendly. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by FRANCESCO - 06 June 2024
" Quick and easy to use, good price "
" The rental desk is in the airport, but the cars are not, they are off site, waited close to 1hr with the queue and then for the car to be delivered... all other rental Co.s with desk had cars onsite, use one of them... the vehicle also had 85k km and had break issues "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by ROGER - 24 May 2024
" Better signage for drop-off in the airport car park would make things go more smoothly but otherwise all good. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 22 April 2024
" As at 3 "
" Service well above that of other car rental companies "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by PETER - 29 September 2023
" Speedy and efficient "
" Speedy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by KATHY - 23 September 2023
" Very disappointed and let down. We have used many different hire companies at airports , this was the worst . We will not use them again. "
" Our flight was delayed then the alamo shuttle arrived at 1.15 pm. They loaded our bags then informed us that there was no hire car available. They wanted us to go back to the alamo desk to arrange for a hire car the following day if a car was available. This was not possible as we had to arrange a taxi to take us to our hotel. We had paid for 7 days car hire and Alamo let our vehicle to another customer. We eventually hired a car in Benidorm which meant we had to find other transport back to the airport. We therefore paid for 7 days and only received a car for 5 days. Alamo staff were rude and unhelpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SEVILLA, ES - Reviewed by DAVID - 19 September 2023
" I have always found Auto Europe to be reliable and offering competitive prices, with good customer service on the few occasions I have needed to contact them. "
" Above reviews are based on our experience at Seville airport and may not be applicable at other locations. No part of the hire pick up and drop off could be faulted. Alamo were chosen based on customer feedback which was consistently high despite being lower priced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NIKOLAI - 04 September 2023
" Great experience, tarnished by the car downgrade "
" I was given the choice to be downgraded to either a lower class than booked or a manual car. Drop off process was smooth and effortless. Great attention was given to us by the checkout staff. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LORELIE - 28 July 2023
" Auto Europe was great. Website was clear and user friendly. No hidden charges. I got what I paid for. No pressure from staff to buy their additional excess insurance. Got a great car- was brand new with very little mileage. Auto Europe also sent me a reminder a few days before we were due to pick up car with some key information to ensure our pick up went smoothly. Would definitely recommend and use again for future hire cars. "
" Very happy with my experience. 2 min walk to the hire car car park but it is right outside the airport. We had two young children and didn't want to do a shuttle bus to other hire car companies. Would recommend for a stress free pick up! Purchase was straightforward with no hidden charges. I didn't pay for their excess insurance as I brought that separately but wasn't pressured into buying it from them when I picked up the car. The car was brand new- very clean and easy to drive. The customer service was fantastic. The lady walked me round the car to ensure any scratches or damage was picked up there and then. Service wasn't rushed and they were very helpful with my questions. Friendly and professional staff. I would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by NIGEL - 24 July 2023
" No others "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 29 June 2023
" Wouldn't hesitate to use again "
" Very helpful staff, very easy return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ROGER - 21 June 2023
" Good thanks "
" Juan was great. Efficient and friendly. Superb "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MICHAEL - 20 June 2023
" online was fast and efficient. "
" staff very good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by JOANNE - 18 June 2023
" Great service, quick check in on picking up and also on returning the car. Car was excellent, like new. Have used previously and would definitely use again. "
" Great service, quick check in on picking up and also on returning the car. Car was excellent, like new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 18 June 2023
" Everything worked very well. No issues. "
" Everything worked very well. No issues. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by ADRIAN - 15 June 2023
" Excellent service and I will always use Alamo if available on my travels. "
" Very good, bit of confusion at first as the main desk in terminal was not maned but once i had spotted the sign of where to go pick the car up all went brilliant totally hassle free. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ERICO - 14 April 2023
" Reasonable prices and works well "
" No queues, great service, good car, clean. Shame the tank wasn't full. I find annoying to pick up/ deliver with half tank "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ANTHONY - 15 January 2023
" All went very smoothly. The multi-level car park at Barcelona is tight for getting in and out in an unfamiliar car, but very conveniently located. "
" Both Jorge at pick up and Monica at return were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JUAN - 09 June 2022
" Very good service "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by ELENA - 23 December 2021
" Had a couple of problems with system being a bit slow, but once I got over it it worked well and the price of the car was -although not the cheapest- quite competitive. "
" Quick process to get the car. The staff (Alejandro and a lady who was there when the car was returned) were friendly, courteous, knowledgeable and not pushy about extra insurance. Checking the state of the car both at the beginning and end of the rental period was quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by BRUCE - 11 November 2021
" It is good. The key problem with online brokers is there is a lot of admin at the pick up desk. Why can't you agree online validation processes with (some) of the car hire companies? "
" Long wait at pick up because desk seriously understaffed (one person working.two missing) but she was really nice. Car good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 29 October 2021
" Apart from the above my only other comment is that the Alamo collection/drop-off is difficult to find and a small map/direction should have been been provided for returning the car. "
" At collection I was forced to sign documentation in Spanish which I could not understand. It should be possible, in this day and age, to provide translated documentation to whatever language requested. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEPHEN - 02 October 2021
" Awful - The car booked - medium size, was not available so I was upgraded to a bigger car, which was awkward to park. The vehicle was handed to me empty of petrol, so after filling up I returned the vehicle half full of petrol - hardly financially fair! I asked for a map to find the site when returning the vehicle, but was given a QR which was useless as the internet kept cutting out near the airport. "
" The car booked - medium size, was not available so I was upgraded to a bigger car, which was awkward to park. The vehicle was handed to me empty of petrol, so after filling up I returned the vehicle half full of petrol - hardly financially fair! I asked for a map to find the site when returning the vehicle, but was given a QR which was useless as the internet kept cutting out near the airport. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by DAVID - 11 September 2021
" Reliable and long established company with full cancellation which was useful when airlines change flight timings which seems increasingly frequent in recent times. "
" Very quick service and vehicle was inspected thoroughly at drop off. Operative did try and suggest there was some additional damage but fortunately we had taken a comprehensive set of pictures at pick up and when these were produced she quickly backed off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MADRID, ES - Reviewed by MANUEL MARCELO - 11 September 2021
" The car was right available, staff was friendly and helpful. The servidas fast, Efficient and stress free. "
" Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PETER - 31 August 2021
" I have used Auto-Europe several times but was disappointed this time. I didn't spot that insurance wasn't included so I wasn't expecting to pay an additional 200 Euros at pick-up. I think I could have found a better deal for the total price I paid. I realise this was my resposibility, but I thought I was comparing fully insured options only. Perhaps the web portal should make this clearer. The people at pick-up and drop-off were very nice and professional. However, we had to wait in the heat of Seville for about an hour while they dealt with two incredibly slow clients in front. Two. It took us ten munutes to pick up. It took them over 45 minutes each. I will be considering my options much more carefully when I next rent a car "
" I have used Auto-Europe several times but was disappointed this time. I didn't spot that insurance wasn't included so I wasn't expecting to pay an additional 200 Euros at pick-up. I think I could have found a better deal for the total price I paid. I realise this was my resposibility, but I thought I was comparing fully insured options only. Perhaps the web portal should make this clearer. The people at pick-up and drop-off were very nice and professional. However, we had to wait in the heat of Seville for about an hour while they dealt with two incredibly slow clients in front. Two. It took us ten munutes to pick up. It took them over 45 minutes each. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JOHN - 01 October 2020
" Hire and hire staff was great but I unfortunately scratched the car and am waiting to see how much this will cost me. "
" No problem with hire. Quickest pick up I've ever had (covid helped with this as airport was very quiet). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MICAH - 19 March 2020
" Great service, even in the midst of a pandemic in the country of Spain. "
" Great service would recommend! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NIHAR - 11 January 2020
" When we contacted Auto Europe staff to explain what had happened they were also were very unhelpful and the experience in dealing with Auto Europe after return back has also not been better. There is a complete disregard for the customer "
" We were late by 1.5 hours in getting to the car hire company and they said they could not provide us with a car as we were late. They were very unhelpful and made no effort in trying to secure an alternative hire. This is the most unfriendly car hire staff experience I have ever had. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by JOHN - 31 October 2019
" We are repeat customers. Again we have always found the experience positive, and trust the brand. We intend to continue as customers in 2020. "
" We have used them several times, and continue to do so because we find them efficient, reliable, and trust them to treat us fairly. The experience was again wholly positive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by DAVID - 31 October 2019
" Very friendly and helpful staff. On the airport which saved time and fuss. "
" Lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by M - 31 October 2019
" I was dealt with very quickly and efficiently by the Alamo staff at Barcelona airport. "
" Alamo staff at Barcelona airport very polite and helpful, would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by ROBERT - 28 October 2019
" Brillant. "
" Great Service very quick turnover. will use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by GUY J - 01 October 2019
" Tremendous stuff "
" Overall a very fine and easy experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by JAMES - 30 September 2019
" No issues and would use again "
" No issues at all, Car was as expected, clean and ready to go. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANTONY - 16 September 2019
" All good - but expensive "
" Great car - Great service Expensive!! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by PATRICK - 05 September 2019
" Would use again. Automatic car given at no extra charge "
" There was a 55 euro extra charge for bringing the car to France which i was unaware if at booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BARRY - 03 September 2019
" Excellent service. "
" excellent staff. No problems with vehicle, or access "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 September 2019
" Great car and great customer experience. Only improvement could have been the airport pick, as we did have a longer than expected wait. "
" Great car and great customer experience. Only improvement could have been the airport pick, as we did have a longer than expected wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by CLIVE - 27 August 2019
" Very efficient helpful staff virtually no waiting time on collection or drop off. One of the best places I have hired a car from. "
" Very easy and quick rental. Car was fine and clean. Staff friendly and helpful .We had a little trouble finding the drop off on return as it is in the multi storey. The do provide instructions though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
JEREZ, ES - Reviewed by DAMIAN - 27 August 2019
" Clean vehicle with easy pickup and drop off. Helpful friendly staff. Extras were offered but with honest advise and no hard sell. "
" Comments as below. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GARY - 27 August 2019
" Friendly staff car available on time for pick up "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by DILIP - 23 August 2019
" Over all happy but you must compare the charges with other hiring companies as Alamo can be expensive "
" On 15th aug We wanted to hire the 2nd small car so instead of hiring from other company we asked Alamo to quote for a economy car for 5 days & they charged us 440€ instead of 250 which other companies were quoting and that too inside the airport I was very displeased but as we were with our family we did not go to other company. The 1st car which I had hired auto Europe @ 290£ I was very happy "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by CHRISTIAN - 21 August 2019
" n/a "
" n/a "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by MARK - 12 August 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 06 August 2019
" Great service from start to finish "
" I have used ALAMO by ENT previously and on both occasions have been very satisfied with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DERRICK - 03 August 2019
" Will definitely use Alamo again "
" First class service. Quick and efficient pick up and drop off ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by RICHARD - 29 July 2019
" Quick and a choice of car on arrival "
" Quick and efficent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by DAVID - 28 July 2019
" Great service and experience overall. No complaints. "
" Very nice car. Friendly and helpful service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 18 July 2019
" Staff great tho more staff at counter would help But even gave me a credit for unused fuel "
" Staff great and even gave me a credit for unused fuel "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JONATHAN - 17 July 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAUL - 09 July 2019
" excellent service "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by SIMONA - 04 July 2019
" All good ! "
" Really efficient and hard work staff. Car and overall service was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BRADLEY - 29 June 2019
" We spent 240 euro and got nothing had to spend another 837 dollars to get the car so cost us 480 more then it should of "
" Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by GARY - 15 June 2019
" Excellent "
" Very straightforward and competent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by KEVIN - 07 June 2019
" Very good. "
" Compared with several other rental companies that I have used this was hugely impressive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MICHAEL - 13 April 2019
" Excellent service, couldn't be better, fast and efficient on both collecting and dropping off the car. "
" Excellent service, couldn't be better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BRYAN - 22 March 2019
" As above "
" On arrival they tried to scare us regarding potential additional costs by encouraging us to take out their extra insurance. I selected Alamo car rental to avoid this type of blackmail so was very disappointed when they started trying to up-sell. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by STEPHEN - 04 February 2019
" Auto Europe provide an excellent user-friendly website in sourcing car-hire options. "
" Alamo continue to provide me with a prompt, professional and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CLEMENT - 30 December 2018
" Good value for money experience "
" Value for money and there was some existing damage to the car but did not take away from the overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by SIMON - 30 November 2018
" Auto Europe were brilliant at sorting the issue with another company "
" Staff were brilliant but upon arrival they didn't have the class of car I ordered to be able to supply me with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MADRID, ES - Reviewed by NICHOLAS - 05 November 2018
" call centre staff very efficient and helpful "
" helpful staff, did not insist on buying extras. Paper work reasonably quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GORDON - 02 November 2018
" Easy to use provided best price. "
" Had to wait an hour for the car. When i eventually arrived it was not an automatic. Took another 30 min to get an Auto. It was an upgrade which went some way to placate me. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by MARTINA - 31 October 2018
" very satisfied "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by MICHAEL - 21 October 2018
" Very efficient and easy "
" Easy all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by STEPHEN - 20 October 2018
" All great "
" Everything was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by IAN - 19 October 2018
" See above comment "
" Friendly and helpful staff, excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by SIMON - 17 October 2018
" Average "
" Staff were good, but the car we were given had been recently in an accident with loose front bumper and missing fog light. Should have been repaired before allowing use again. We had a 400km drive over the weekend not knowing whether the car would suffer further from this damage. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JACKIE - 17 October 2018
" All good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VIGO, ES - Reviewed by STUART - 16 October 2018
" Excellent "
" Excellent service. Very easy process and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by DAVID - 02 October 2018
" See comments above "
" Alamo lived up to expectation: Desk in Baggage Hall No wait Friendly & Efficient Staff Ease of Pick Up & Drop Off Only negative point was there was a Euro 0.04 charge which no one could explain "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADRID, ES - Reviewed by DAVID - 29 September 2018
" would recomend teh cars and service "
" very good service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by PAUL - 29 September 2018
" Lovely girls at Seville airport. Very friendly and speak good English. Would highly recommend. Thanks for a pleasant transaction. "
" Excellent service. Would highly recommend. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by DAVID - 21 September 2018
" All went very smoothly. Staff were efficient and polite "
" Efficient and polite "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAO - 20 September 2018
" The staff at pickup was very was very friendly, knowlegable. The staff at the dropff was understaffed and trying to drop off the vehicle I had to wait in line. I wanted to ask quickly if I need to stay in line, the employee tells me to wait. Later another employee says that just leave the keys, no need to stay in line. Not very coordinated. The car was older than the license plate implied, 5 years old. The car mechanically was not up in the best shape, noisy etc. It was not what was advertised (model similiar to Toyota Aygo) but not a newer year. "
" The staff at pickup was very was very friendly, knowlegable. The staff at the dropff was understaffed and trying to drop off the vehicle I had to wait in line. I wanted to ask quickly if I need to stay in line, the employee tells me to wait. Later another employee says that just leave the keys, no need to stay in line. Not very coordinated. The car was older than the license plate implied, 5 years old. The car mechanically was not up in the best shape, noisy etc. It was not what was advertised (model similiar to Toyota Aygo) but not a newer year. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LA CORUNA, ES - Reviewed by KRZYSZTOF - 06 September 2018
" Friendly, helpful staff. "
" First impression not so good. On my arrival to La Coruna, late night but I was told that someone will wait, unfortunately nobody was at the desk so I had to take a taxi to get to Ares. Next day everything improved , thanks to Carlos Seijas Gonzalez from Enterprise Holdings in Ferrol. Excellent customer service, my Taxi fair has been reimbursed and got better car , even for one day more, sadly I couldn't stay. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by VAJRA - 03 September 2018
" having booked some months ago I absolutely did not appreciate being downgraded from intermediate [Qashqai] to compact [Juke] which was unsuitable for long journeys and hill climbing. I was not able to take a manual due to an ongoing medical condition. I was offered no compensation "
" having booked some months ago I absolutely did not appreciate being downgraded from intermediate [Qashqai] to compact [Juke] which was unsuitable for long journeys and hill climbing. I was not able to take a manual due to an ongoing medical condition. I was offered no compensation "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by CLAUS - 01 September 2018
" GOOD "
" I HAVE EXPERIENCED THIS MANY TIMES, I ORDER A SPECIFIC SIZE CAR BUT ON THE DAY OF THE PICKUP ITS NOT AVAILABLE AND I'M GIVEN SOMETHING ELSE CHEAPER "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by ANTONIS - 30 August 2018
" Good and efficient service. "
" Very kind and polite staff. Agreed to extension of booking with no extra cost. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by NICK - 24 August 2018
" Seamless "
" Really efficient service. Great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 14 August 2018
" The staff were a real credit to your company. A number of staff forget that they are the face of the company but I cannot praise Tony and Pablo enough. "
" The staff at the desk (Tony) and at the collection point for picking up the vehicle (Pablo) were exceptional. Very polite and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by MARK - 13 August 2018
" Comments as above "
" When we arrived at the Santander rail station location there was no car available - we were offered a lower class vehicle but - due to the kindness of an elderly couple who were renting a higher class vehicle - were offered an Opel Insignia. This in itself was not in itself a bad choice of vehicle but we were expecting a 'Quashqai or similar'. The car was also heavily scratched & had not been prepared prior to rental. We had to take this as we were advised of a minimum 3 hour wait for the mercedes that was assigned to us! Drop off at the airport was impeccable, however. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 2
OVIEDO, ES - Reviewed by JONATHAN - 09 August 2018
" everything ran smoothly, no problems and good service "
" everything ran smoothly, no problems and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by AMRIK - 06 August 2018
" Top notch! "
" Perfect - great car and service throughout our rental period with two follow up calls mid rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by WILLIAM - 23 July 2018
" Smooth and clear. "
" Counter service and car were both excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by JEREMY - 22 July 2018
" Grim, frustrating, very lengthy. I spent a fortune calling your UK office when the attendant said he has no record of the booking. It took more than one hour to collect an old and dirty car. "
" I was expecting a Mercedes. I ended up with an old Nissan Qashgai that the attendant tried to charge me more for. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
MADRID, ES - Reviewed by ROBERT - 18 July 2018
" No particular comment to make. I have used AutoEurope for several years and generally got a good service. "
" Poor directions to pick-up desk at Madrid Airport. Even if the location is temporary, adequate signs should be in place - we were directed to the bus park, which was at the other end of the car park from the office. Car was one of those awful 'crossover' things (Renault Captur) rather than a saloon or hatchback (example shown when booking was a Seat Leon, which would have been preferable). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by WILLIAM - 17 July 2018
" AAA+ will use again without any doubt. "
" A first class experience. will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IAN - 10 July 2018
" Booking is very easy and I really like the clear way all the choices are set out. We have used Auto Europe many times now and they have always delivered well. "
" They really made the whole experience hassle free. All the staff were friendly and helpful. We had a small accident (broke the wing mirror) but they handles it without any fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by STEPHEN - 01 July 2018
" Experince with Auto-Europe has been good on three separate occasions recently, however they need to be aware of the practice employed by the Car Hire companies which they deal with (see above). "
" Overall experience was good, however I was told that pre-authorization would be taken for 250 Euros, but instead it was actually charged and then refunded on my Credit Card, which incurred a transaction cost. THIS IS NOT GOOD PRACTICE. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JOHN - 12 June 2018
" See 3 "
" excellent quick and efficient service. Alamo provided one of my best European car hire experiences. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MATTHEW - 16 May 2018
" The service in Madrid was unacceptable and I have complained about it to your staff at the drop off in Seville (who, by contrast, were excellent). It took 40 minutes from arrival at the desk to depart with the car, yet we were being served for 35 of those minutes. The man at the counter would wander off and ignore us, take phone calls and was incredibly slow. The only other member of staff (two staff is insufficient, given that they both fill in forms and escort customers to staff, meaning that the office is regularly unattended) served three people in the time our man took to serve us. The type of car we had requested, an SUV, was not available. We were given an upgrade, although it was not the type of vehicle we wanted. For the entire trip we had warning signs that the oil needed changing, which turned into oil level low. From day 3 we had warning signs that the tyre pressures were low. We don't think the car had been properly prepared for hire. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRANADA, ES - Reviewed by SERENA - 14 May 2018
" Very good! "
" People always make the difference. The staff at Granada airport were very nice and helpful. They even provided us with good tips for our itinerary! At drop off in Sevilla, the member of staff there was very kind too! Only thing - i would make it clearer on the voucher where to pick up and drop off at the different airports. It was a bit difficult to find... But as I said, Alamo people were great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by DAVID - 05 July 2015
" Polite, helpful and English-speaking staff. Car hire desk in airport with collection immediately outside. Car in excellent condition. Will definitely use Alamo by Enterprise again. "
MENORCA, ES - Reviewed by STEPHEN - 02 July 2015
PALMA DE MALLORCA, ES - Reviewed by IAIN - 28 June 2015
BARCELONA, ES - Reviewed by ALUN - 27 June 2015
" Friendly and very efficient service "
BARCELONA, ES - Reviewed by SIMON - 24 June 2015
" Very efficient Staff were extremely considerate and helpful. "
MALLORCA, ES - Reviewed by WILLIAM - 23 June 2015
" it would be helpful if car rental companies could negotiate with airports or governments on what additional costs will be, especially additional insurance costs. That would greatly reduce the time each rental takes to administer at the airport. "
" There were not enough staff available to process our rentals. all were very polite, but it took over an hour to get our car, however, leaving the car was easy and efficient. it cannot be that difficult to adjust staffing for the volume of bookings, especially on Saturday, which is usually changeover day. There were only 2 people on each side of your desk. it was management, not the ground staff who made the experience so annoying. the ground staff were all very polite, and tried hard. Surely the car rental company that can avoid long queues will be the one with the most business. "
SEVILLA, ES - Reviewed by WILLIAM - 22 June 2015
" Good website with clear options, making selection easy "
" Pleasant and helpful staff; nice, clean (almost new) car. No problems. "
GERONA, ES - Reviewed by THOMAS - 18 June 2015
" car rental was not booked at gerona station when I arrived. but enterprise found it was booked at airport?? I booked it for collection at station. Enterprise found a car for me and al was OK. "
" see a ove comments. Eterprise gave a great service but I did not get an Alamo car. "
MALAGA, ES - Reviewed by WILLIAM - 15 June 2015
SANTANDER, ES - Reviewed by ALAN - 04 June 2015
" excellent service "
SEVILLA, ES - Reviewed by KEVIN - 26 May 2015
" Better explain the end provider. I booked Alamo which was delivered by Enterprise - I had a worrying 10 minutes being sent from one provider to another as there was no Alamo counter in Seville "
" Service was delivered by Enterprise "
BARCELONA, ES - Reviewed by ALFRIED - 26 May 2015
MALAGA, ES - Reviewed by ANDRE - 18 May 2015
" I rented an ALOMO car over the internet and it turned out to be an ENTERPRISE car, no wonder I couldnt find the correct counter to pick up the car. It took 45 minutes to get the car in Malaga airport where it was extreemly hot and the air conditioning is non existant. I do not understand the connection with Auto Europe! "
" whilst I rented an ALOMO car over the internet and paid a high price compared to others on arrival it transpired to be an Enterprise car. "