AUTO EUROPE SPAIN Car Rental Reviews

PALMA DE MALLORCA, ES - Reviewed by EUGENIA - 21 September 2025

" Gold car made us get their insurance cover and pay airport taxes despite our agreement with auto europe having insurance and taxes covered. Car wasn't clean. Whoever used it previously left a bunch of their stuff in it which was still in the car when we got it (sunglasses, food etc). "

" Gold car made us get their insurance cover and pay airport taxes despite our agreement with auto europe having insurance and taxes covered. Car wasn't clean. Whoever used it previously left a bunch of their stuff in it which was still in the car when we got it (sunglasses, food etc). "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

GERONA, ES - Reviewed by JOHN - 21 September 2025

" Not overly happy about the experience but put that down to Sixt, not to Auto Europe. "

" Reserved car not ready so offered special price on upgrade - suspect this may be a common tactic. Car was fine. Cost at end of hire much higher than expected I suspect due to undisclosed add-ons such as 21% VAT! Could not recommend Sixt. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GORDON - 21 September 2025

" Not enough info at Palma airport at goldcar collect a ticket before you queue shambles "

" Not good 2hour wait "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 21 September 2025

" ANGRY! "

" Due to illness, I was a no show. I messaged Autoeurope and Goldcar and got NO REPLY from either. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by DAVID - 21 September 2025

" Was very impressed that the e Avis colleagues were waiting for me despite being so late "

" My flight was delayed and didn't land till 01.30am but the assistant was still waiting for me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by MYRIAM - 21 September 2025

" As explained above I had not realised my licence had expired. I called your office to ask if the booking could be altered into my husband's name, and although the lady I spoke to was nice your system did not allow for the change to be made. I understand that the mistake was mine but I also feel that your systems should allow for human error and be more flexible. It would have been very easy to cancel one booking and reissue it in the name of my husband. I would therefore ask that, as a gesture of good will, as I have booked car hires previously through your company, you refund me £152.91 as the car was not taken and I had to pay twice, €434.24 to Centauro and £152.91 to Autoeurope. Please feel free to contact me to discuss this further if need be. "

" The problem wasn't really with Centauro but with the system's inability to be flexible in changing a booking. I hadn't realised that my licence had expired and we had to pay full price for a new booking in my husband's name as the system wouldn't allow us to just change the details. So I had to pay €434.24 to Centauro on top of £152.91 for the original booking. We also couldn't get the car that I had booked, a Ford Focus which was waiting for us on the forecourt, and were given a Kia Nero instead which was one of the worst modern car my husband had ever driven. The staff at Centauro did their best to help but as I said the system would not allow them to change the booking. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by MELISSA - 21 September 2025

" Great experience & will use again. "

" Used Thrifty a few times - great customer service & lovely staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by MAURICE - 20 September 2025

" Excellent. "

" Very efficient for picking up and dropping off. The person who dealt with us picking up was excellent probably the best we've ever had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GRAN CANARIA, ES - Reviewed by GLENN - 20 September 2025

" Need to sort this problem out with europcar "

" Took out full insurance with autoeurope. But when you get to europcar desk they say my insurance is not reconised with them. They say if you dont take out there insurance which cost another 250 euro your could be liable for up to 6000 euro its a con to make you pay more, .But make's you worry while you are away on holiday what you have signed for "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

BARCELONA, ES - Reviewed by STEVEN - 19 September 2025

" Car was a rather tired (96000km) Citroen Aircross. Although in its defence no issues were encountered during rental period. A considerable amount of scratches and a handful of minor dents to paintwork. Drivers seat had a couple of stains evident. On return of the vehicle the Budget staff member was totally OK with the vehicle and agreed with me that it was certainly due for retirement and apologised saying that they had been heavily booked during this period. Mixed feelings about the whole affair really. "

" Check in process was smooth enough by utilising there Quick Pass system. This meant not having to stand in a queue. The system ultimately ended in a paperless process with all check in details being sent to your email address. This i did not receive, even after a second enquiry at the pick up point. A subsequent enquiry whilst away from the airport at my destination address yielded test emails which i received. I can only assume a tech error from the check in staff. Not impressed as all the emergency numbers would have been included within this email. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by JULIAN - 19 September 2025

" Please stop using OK Mobility "

" Unacceptably long wait at check in and staff extremely slow, partly due to taking so much time trying to upsell. Also ripped off for 350 euros for a scratch that I think was an existing one (hard to tell as the car had a lot of scratches when we collected it). "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 19 September 2025

" The AutoEurope part of the booking seemed ok. "

" Large queue at pickup - had to wait nearly an hour - not enough staff? Counter staff didn't like the fact we already had extra insurance, so tried to upsell the car - for another €40 a day (more than doubling the cost of the hire), when we refused this, we think she gave us a bad car - it worked ok, but the list of existing damage was more than one page. Because it was dark, we had to inspect the car the next day, take photos all round and email them to Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by ALAN - 19 September 2025

" The car a nice car but the whole experience was rather negative. "

" We had to queue for the best part of an hour before we got served, when we eventually got to the car there were a few problems. The front drivers side tyre was bald to the point of being illegal, the tyre pressure warning light (rear passenger side) was on and the fuel tank was only 3/4 full (we returned it full, you're welcome) despite the person that served us insisting we return it full! The car was a plug in Hybrid and the the electric charge was also on zero. The woman on the counter kept insisting I take out their own insurance even though I kept explaining I didn't need it. When the time came to block €1300 on my credit card (as per the agreement) they told us that this amount was now €1900 as it had gone up in July, no one told me! "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 2

FUERTEVENTURA, ES - Reviewed by STEPHEN - 19 September 2025

" Very satisfied "

" Very efficient friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DUNCAN - 19 September 2025

" See comments in 3 above. "

" All good, apart from handing back the car, when there was only one person available, resulting in a long wait, which is not helpful when you have a flight to catch. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DENIS - 19 September 2025

" The primary comments are obviously given above. We were thankful the car kept going so that we could return it as we were concerned it might stop altogether. "

" Unfortunately late on the 2nd day of our holiday the car, a Peugeot 208 developed a problem. The in car touch screen display stopped working which meant that we had no information, reversing screen, navigation link, etc. I phoned the given number which didn't work. We were still able to drive the car but there appeared to be a problem with the battery. We therefore returned the vehicle asap on Monday morning and, after the car was inspected, we were given a replacement car which is what we expected. We had filled the car up with fuel even though some of that was the cost of returning the car and we lost most of a day of our holiday to bring it back and sort out the problem. I realise it wasn't Hertz fault that the car had a problem but we received no apology and seemed to be an unwelcome additional stress for the team there that day. I do feel that in the circumstances - 1. loss of most of a days holiday and 2. cost of fuel incurred. We feel that some sort of compensation is due under these circumstances. We assume that the local office in Malaga have notified Hertz of the problem but as yet we have heard nothing from them. I would be grateful if Auto Europe could look into this and let us know what is usual in these circumstances? "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

SEVILLA, ES - Reviewed by ELENA - 19 September 2025

" Lovely staff at Seville's airport "

" Friendly and efficient staff. Everything was done quickly and stress free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by HOWARD - 19 September 2025

" Great price and easy to book. Confirmation of hire received immediately. "

" Easy to collect and drop off. Staff generally friendly in what can be a challenging industry. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by IAN - 19 September 2025

" Goldcar Mallorca seem pretty dishonest with extra charges/hidden insurances. Hired cars all over Spain/Canary Isles and not experienced these hidden charges before. "

" Autoeurope voucher for vehicle hire was 107 euros. Was charged an extra 140 euros for insurance. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by TOM - 19 September 2025

" Had to change back wheel, no instructions in vehicle so had to Google them..l declined their roadside assistance package as it was ridiculously expensive.,however we got back in one piece which no additional charges other than for tyre, again at over 400 euros "

" Vehicle was on its last rental , had several scratches and dents but was reliable,the back tyres were not in particularly good condition.It was frustratingly difficult getting through on the phone being cut off quickly after entering dept select options "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by DIANE - 19 September 2025

" The car we got eventually was a good car, served us well. "

" Booked a car our flight came in at 18.35 and our car had been cancelled, they said pick was at 10am and they only hold the cars for 4hrs, had to pay a further £360. Was not happy as we gave our flight details "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by MICHAEL - 18 September 2025

" Read above. Worst hire company I've ever used !! "

" Flight was a little late and getting through was delayed a bit but still stood outside from 22.35 and called them but office closed. They knew I was coming but did not wait. Then thy cancelled whole hire I heard at 22.15?? No refund and had to book elsewhere. Absolutely disgusting service. Just got told to read my terms and conditions. What happened to hospitality ?? Never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MURCIA, ES - Reviewed by PAUL - 18 September 2025

" Great rental company, great employees and a great car. 5 ⭐ "

" The only comment we have is because we booked the car rental several months ahead we forgot that we had to take the shuttle bus to pick up the car, we was searching for your offices at the airport and it was only when we asked another car rental company where is your office it was them that told us we had to take a shuttle bus, this wasn't a problem at all. Maybe an e mail sent a day or two prior to the rental commencing reminding you that you have to take the shuttle bus to pick up the car. Just a thought. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALISTAIR - 18 September 2025

" No comment "

" No comment "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by PATRICK MARTIN - 18 September 2025

" hit with Euro177 charge for scratch we didn't cause, felt scammed- "

" scratch found by staff on front right bumper- no incidents while we had the car "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 18 September 2025

" Very good service no problem easy to book "

" Slow on pickup of vehicle was my only problem "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CHRISTOPHER - 18 September 2025

" Only thing that needs to improve is that the location of the transfer buses has changed at Ibiza airport and the voucher had the old location still printed on it. "

" Always very good. Used them many times over the past 20 years. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REUS, ES - Reviewed by ANDREW - 18 September 2025

" The process of booking was fine. Maybe more warning of extra insurance charges "

" The initial price to book the car was very reasonable. But once in Reus we felt bullied into buy extra insurance which cost more than the car hire. There was a lot of scare tactics about possible liability up to £3000. There was also only one poor girl on the desk and a long queue of frustrated people behind us making us feel pressure to be quick. When we arrived at the car - no one was there with us to confirm some already existing damage on the car (we took photos to protect ourselves from being blamed). When we returned again no one checked the car to confirm we had returned it in the condition we took it. So whilst this made for a very quick drop, it is disconcerting that we could be blamed for this damage. We do not often hire cars - so maybe our naivety did not help. We knew we needed a credit card to secure a refundable deposit - but had not been expecting a hard sell for extra insurance too. So whilst the staff were polite and the car served the purpose we needed it for. Over all we felt a little ripped off by the process. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by CLIVE - 18 September 2025

" Excellent service from start to finish. I was particularly impressed with the efficiency of the recovery service following a blow-out on our return journey to the airport. I recommend Goldcar without reservation. "

" I had a blow-out on my return to Malaga Airport on Saturday evening, and was very impressed by the efficiency of the Goldcar recovery service. With no garages open to put a new tyre on the car, the car was recovered and a taxi organised an hour of the call to the recovery line, we were in Malaga within two hours of our original expected arrival time. Excellent support! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PETER - 17 September 2025

" Overall a good experience "

" I've used Centauro before and and trust them to provide a good service "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 17 September 2025

" Very good service "

" Excellent from first to last "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by MR SATPAL - 17 September 2025

" process and prices happy with "

" Car was dirty with sand over the outside, difficult to see any sight damage, i did a video which showed a small dent in the door after it was washed. every thing else was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUERTEVENTURA, ES - Reviewed by ROBERT - 17 September 2025

" Insurancr con far too expensive. "

" Paid £170 approx for car hire before leaving uk. I paid another £200 on arrival for insurance. A bit of a con. I pay less in uk for a whole years insurance. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by CARLO - 17 September 2025

" Good value. Good comparison website and very quick at answering phone calls if required "

" Good value. But waited 2 hours in queue to collect car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by NICHOLAS - 17 September 2025

" Overall, straightforward and good value (though the car we got was larger than we needed). It would be very helpful if the collision damage waiver insurance etc could all be included in the booking process rather than at the car hire desk. "

" Efficient, friendly and helpful. The car was presented as "undamaged" but there were two extremely minor scrapes to the bodywork. I photographed these and this was accepted when I returned the car. The Avis app didn't work very well and necessitated a repeat to complete the process. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by ROY - 17 September 2025

" Always receive a competitive price and the cancellation policy (48 hours before) is a good option. "

" Was pleasantly surprised on the service received at both pick up and drop off. However, it is important that when picking up the car that you check for damage and if unsure check with Goldcar before leaving the compound. They now do not accept photographic evidence of damage on the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by LEONARD - 17 September 2025

" Your reputation relies on your partners. "

" Only 1 member of staff to handle arrivals and returns. Took more than 1 hour to return vehicle. Not good enough. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

BILBAO, ES - Reviewed by NIGEL - 16 September 2025

" Good clear comprehensive easy to use website with competitive pricing "

" I have used Goldcar before at other airports and they were very good but the service in Bilbao was very poor. The shuttle bus took such a time, over an hour, to pick us up, we had to hire an airport taxi. The actual pick up process was quick and the car excellent. Return was again very poor. The staff initially claimed we had damaged the car, around the top of the wheel arch but it was impossible to see and ,in any event could not have been done without further contact being obvious. When I said that, they changed their mind and no claim was taken. Again the office was busy, seemed short of staff and the wait for a shuttle back to the airport was far too long. Although the price of the car was very competitive I will not be using Goldcar from Bilbao again. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PETER - 16 September 2025

" Overall a very good experience. "

" Very good, and I would use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by ROBERT - 16 September 2025

" Great service, highly recommended "

" Great car, good service although the collection details at the airport weren't very clear as it didn't mention being picked up by a bus to be transferred to the office. But would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by JULIAN - 16 September 2025

" Invariably use Autoeurope and find the best deals with them "

" Reception, car allocation all very good, welcoming and efficient. However, most unusually: 1) car fairly dirty externally (may have had a day or so in dust and rain) 2) rear seat crisp crumbs and sticky drink (easily capable of removal) 3) windscreen dirty and smeared internally 4) rather more importantly, two warning lights illuminated on instruments; a) low tyre pressures and which on checking by staff at my insistence before driving, were all low (they were corrected for me and the tp monitoring re-set by Budget staff) and b) low washer fluid (easily corrected by me later). Most unusual for a hire car to be sent out with clear easily correctable defects. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by DANA - 16 September 2025

" Upgrade was very disappointing as the car was so underpowered that we had to keep turning the A/C off! Spent a lot of time gearing down. There was also the remains of sticky tape on the inside windshield on the passengers side of the vehicle which spoilt the view on the whole journey. "

" Professional and friendly. Although our so called upgrade was very disappointing "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by ROBERT - 16 September 2025

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by MIKE - 16 September 2025

" Need more staff at pick up. Takes at least 10 Minutes to go through the pick up and if you have 5 people in front of you, it takes ages "

" Took so long to pick up the car. Over one hour. Not the one I had booked but was ok "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REUS, ES - Reviewed by GARY - 16 September 2025

" Excellent pick up Office closed on drop off left keys in drop box feel office should open earlier "

" Excellent reception staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALMERIA, ES - Reviewed by KEVIN - 16 September 2025

" Excellent as always. "

" Very easy and straightforward but could do with a more structured queuing system. Maybe take a number or similar when collecting the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by GARY - 16 September 2025

" Please return my deposit of €350 "

" Still have not had my payment deposit taken at time of renting returned. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by GAVIN - 16 September 2025

" Second time using Auto Europe, good experience each time. "

" Counter staff on arrival seemed largely disinterested. Didn't have the class of vehicle I had booked as a manual and auto was an additional charge. Did offer a small van type vehicle as an alternative which was fine. Drop off was seamless. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MARVIN - 16 September 2025

" A good experience overall. "

" Very helpful staff "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by SIMON - 16 September 2025

" Steady explained. Only one company should be taking money not two !! And the autoeurope has already said he has paid for the car and was ready to pick up and go. We'd like a refund for the own form autoeurope as no evididence of service and working collaboratively with ok mobility. Came across to many of us as a scam! "

" We booked through autoeurope and paid for full car hire and insurance cover etc. so were astounded and not expecting to have to pay another £350 to actually rent the car our with a separate company and £100 for fuel and not receive a fiat 500 that we requested. Disgusting service and all ok mobility kept saying was 'that's not us' take it up with auto Europe!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by PAUL - 16 September 2025

" Very efficient "

" Very quick and easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PETER - 15 September 2025

" Always excellent. "

" My 33rd hire with Centauro and never a problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by GARY - 15 September 2025

" Would definitely use Auto Europe and Gobycar again "

" All very smooth. Pick up and drop off. Only thing ,but was not an big issue was the mini bus only accommodated max 8 people. Had to wait for next bus but only 15.ins. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LA CORUNA, ES - Reviewed by CECIL - 15 September 2025

" . "

" There was some damage to the bodywork of the car, although this did not affect the performance of the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GERONA, ES - Reviewed by DAVID - 15 September 2025

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JANE - 15 September 2025

" We should have been told this wouldn't still give us full cover "

" Took out premium insurance before holiday then find out at counter I still didn't have full cover and had to pay another €334 atthe counter. Held to ransom. Will d3finately not use you or ok mobility again "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by COLIN - 15 September 2025

" Overall it was great but I believe your quote suggested Avis, and thus the pick up, were in the terminal. They are not, after some confusion we found a minibus in the car park which then drove us to their office. "

" Very efficient albeit had the customary barrage of comments all designed to make you spend more money with them as soon as you arrive at their desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALLORCA, ES - Reviewed by ANDREW - 15 September 2025

" Auto Europe was fine but I wouldn't choose Avis from Palma again. "

" Pick up was a nightmare with very long queues and not enough staff on duty. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 15 September 2025

" Acceptable, "

" I was told there was no any damage to the vehicle and if any found to photograph it and send it to the email address that the representative had underlined within 24 hours of collection . I did find damage and photographed and sent it off. The damage was noted when I returned the vehicle and had to deal with the representative who agreed matters. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALMERIA, ES - Reviewed by JOHN - 15 September 2025

" I like your booking service and the fact that we can amend or booking up to almost the time of travel. "

" One minor complaint was that there was no one to meet us at the car return place. Lady on Europcar desk was very helpful and accepted that we left the car in the condition in which we found it. We took a video of outside of the car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by KELVIN - 15 September 2025

" I'm very dissapointed, this happened with hertz, I expected better from them "

" When we arrived we were told they didn't have the vehicle we had hired and try to sell us an upgrade to a bmw, we flatly refused and said we would not be paying anymore. We were told we would have to wait for our car. About 10 mins later the gymuy who served us called us back and said he'd found a car which was nicer, my husband told him we would not pay extra and we were reasurred twice that we wouldn't be charged, but after xoming home we can see on the invoice they did charge us for the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by ANTHONY - 15 September 2025

" Very good experience! "

" Very good experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by RICHARD - 15 September 2025

" All as the above and we look forward to hearing from you- thanks. "

" We used Auto Europe to book our car with- Hertz Reservation Number- L31227272D4- paid £217.17 for seven days- on arrival - September 4th 2025- I realised that I had forgotten take my Driving Licence- Hertz advised that my wife would need to drive as she had her licence- we have then been charged a further £348.23 on our debit card and were advised that £250 would be credited back and as yet we are yet to receive- the car was returned perfectly and with a full tank- can you please advise? Thanks "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by PAUL - 14 September 2025

" Very attentive staff, all well explained, very happy with them. "

" Great instructions, friendly staff, all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DAVID - 14 September 2025

" Everything other than the blip with the key dispenser made me definitely feel I would use keyngo again "

" The actual key go did not work so I had to approach the counter staff which seemed to defeat the objective but the lady at the counter was very helpful and had us on our way quite quickly and her professionalism and good sense of humour made the situation painless "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by GARETH - 14 September 2025

" Wanted to extend my hire period by 8 hours on the day of the scheduled return, due to my flight being changed by the airline! Staff were unhelpful and didn't offer any help or an alternative! I would paid whatever the extra cost was, even about market value, but they didn't care! Another thing, I paid extra for full cover insurance via the AutoEurope, but at Ok Mobility, they said I didn't have any! So I had to put down a big deposit or pay €340 for extra insurance! Which I thought I had already paid via AutoEurope angency! Unfortunate experience! I won't use them again! "

" Wanted to extend my hire period by 8 hours on the day of the scheduled return, due to my flight being changed by the airline! Staff were unhelpful and didn't offer any help or an alternative! I would paid whatever the extra cost was, even about market value, but they didn't care! Another thing, I paid extra for full cover insurance via the AutoEurope, but at Ok Mobility, they said I didn't have any! So I had to put down a big deposit or pay €340 for extra insurance! Which I thought I had already paid via AutoEurope angency! Unfortunate experience! I won't use them again! "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by CRAIG - 13 September 2025

" Very dissapointed "

" Took out full insurrance which was not accepted when collecting the car - had to pay another 248 euros for full cover otherwise they wanted 1900euros card deposit - very angry! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by DAVID - 13 September 2025

" The desk at the airport was seriously overcrowded and understaffed. Why should hiring a car take SO LONG! It was quicker to go to the desk in the multi storey car park. Heavy pressure to take out their extra insurance for €25 per day even though I already have excess insurance. "

" Very heavy pressure to buy their insurance and a huge €3,500 deposit taken. Car was in quite bad condition with so many x's on the damage report I initially thought I had to circle an x to indicate damage but all the x's indicated existing damage. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by DERYCK - 13 September 2025

" The car was good the return was great. The only problem was the time to check out the vehicle, which ended with another charge of 40 Euros. "

" Waited forever to check the vehicle out, then paid 40 euros for priority check out. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ARRECIFE, ES - Reviewed by MICHAEL - 13 September 2025

" Car didn't seem to be in the class booked (small SUV) but was large enough and, apart from a massive key scratch down one side, was in very good condition and good to drive. "

" Good choice of vehicle, good value. Straight forward and liked the emailed updates/reminders. Overall I'm very pleased and would use again. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALMERIA, ES - Reviewed by PHILIP - 13 September 2025

" Always a pleasure doing business with AutoEurope easy hassle-free car booking system competitively priced "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROGER - 13 September 2025

" Awful experience. Waited for shuttle, waited for car for an hour. Incorrect details had been entered. Not by us. Had to call Auto Europe. Eventually got car. Horrible long experience. "

" It was a long way out from airport. Booked ages ago but on arrival it said booked in a Chinese name either Chinese details?!? Waited about 20 minutes for shuttle and nearly an hour before we got the car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by PATRICK - 12 September 2025

" Our first car had a leaking water pump but centauro exchanged the car for another one which was ok. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PALMA DE MALLORCA, ES - Reviewed by MARC RICHARD - 12 September 2025

" Could have been a very negative experience re the above "

" We were told and all the paperwork stated 24 hrs yet this was not the case - they were going home at 02:30 - thankfully we arrived at 02:25 to collect the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 12 September 2025

" All went well "

" Helpful staff at pickup and drop off. Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ROBIN - 12 September 2025

" I would never use OK Mobility again. However I feel very let down by AutoEurope. I chose Auto Europe on the grounds of its good reputation and good prior experience. However when booking through you I ended up with a car provided by a firm I did not know about. And OK Mobility seem to have a reasonable reputation in general even though the Malaga Branch - I subsequently discovered - has a rather poor record. I expect you, as my agent, too exercise proper scrutiny over the ability of your subcontractors to deliver your expected standard of service "

" We had a terrible experience with OK Mobility. We arrived at Malaga Airport and had to queue for 2.5 hours before we got our car. The local staff were extremely slow in processing customers. They has not ensured that the cars peopled ordered online were available - and they struggled to find cars for us. As a result we arrived very late at our destination and in effect lost the first day of our holiday. I was planning to write and complain. I hope you can take this up as an official complaint "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GERONA, ES - Reviewed by JOHN - 12 September 2025

" I found the counter staff that served me to be only interested in upselling and not dealing with the contract I had agreed with Auto Europe and the vehicle not to the standard I had paid for "

" The counter staff that served myself seemed only interested in upselling the deal that I had purchased from Auto Europe, He didn't want to hand over the keys to the vehicle until I had agreed to an enhanced insurance that cost an extra £189.97 , When we arrived at the vehicle pick up point in the multi storey car park the vehicle was nowhere to be found, An assistant in the parking searched but was unable to find the vehicle and he ended up calling into the terminal office to ask for the vehicle to be changed that meant a delay of more than 1 hour before we could carry on with our journey to our resort destination, although this was early in the day it was an inconvenience, when delivering the vehicle back to the airport no staff were available to assist if we needed any help "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

MURCIA, ES - Reviewed by DAVID - 12 September 2025

" Very easy website. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by TERRY - 11 September 2025

" Auto Europe have always been fine, but in this instance Alamo were poor. "

" Alamo office in Madrid Atocha station difficult to find as no signs. Car collection point distant from office, down 3 levels with no lift available. Kept waiting for an hour, then told they were providing a VW Golf manual, I had ordered Mercedes A class automatic, they said VW was equal. Eventually they found a BMW C3 auto, this had obviously just been returned and had not been cleaned and had been damaged. When booking the return was to be Alicante airport, the actual return was off the airport with a shuttle bus. This took us and luggage back to Arrivals at airport, instead of Departures, so another long walk and up several levels. Overall a poor experience. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by BEN - 11 September 2025

" Ok. Apart from missing the deposit refund "

" We still haven't received a refund for the prepaid deposit. We don't know how and when we will get this "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by PETER - 11 September 2025

" I always use auto Europe to hire all my vehicles it's an easy process throughout "

" It was good had no problems picking the car up or returning very easy process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KEITH - 11 September 2025

" Always excellent service "

" Second time I have used this company and they are very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by PHILIPPE - 11 September 2025

" When you recommend companies with weird or unconventional charging systems you owe it to your clients to be much more upfront about their quirks. Otherwise it results in a negative experience. "

" Autoeurope made it look like the advertised price was what is was going to be but no. There were extra hidden charges not described by Autoeurope that I was landed with on pick up. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BARRY - 11 September 2025

" Took out extra insurance with you - but wasn't needed as I was fined E260 by Keygo. How can they justify something that costs nearly 4 times the original price I was quoted without full insurance? "

" I was never told I needed a credit card before booking - fined E260 for not owning one "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by KEITH - 10 September 2025

" Wrong location for bus pick up provided by Auto Europe, spent an hour working out where to go. Also was 'guaranteed' max cost of additional driver but this was denied by Drivalia. "

" OK "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

LANZAROTE, ES - Reviewed by RAYMOND - 10 September 2025

" As in point 3 above overall i believe I had an excellent customer experience due to Topcar excellent customer service "

" Topcar are excellent to hire a car from,easy process, cars to suit your needs at competitive prices.Simple return process with quick reimbursement of any deposit would not hesitate to use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NATASHA - 10 September 2025

" I would tell anyone I know to never go with autoeurope. The premium insurance is a scam and the support to get a refund for a car I never received is so slow and non-existent "

" Upon arrival, I experienced one of the most frustrating and misleading rental processes I have ever encountered: Excessive waiting time: I was made to wait for over three hours in a queue at Palma de Mallorca Airport, from 9pm-1am. This is simply unacceptable. Forcing additional insurance: I was informed that I had to either: Pay an additional €643 for Goldcar's own insurance, or Leave a €4300 deposit with a credit card. Upon investigating this can also be debit but I was never given the option and they lied and said no when I asked. Credit card refusal: Given my purchase of the auto Europe full insurance, I went for the credit card deposit option but goldcar declined my Mastercard without providing any reason, despite sufficient funds being available in the account, and refused to accept my American Express. This made it impossible to proceed without purchasing their overpriced insurance which was €631, despite already pay £224 through auto europe for your premium insurance. This is obviously not acceptable and not proportional to the booking value. No resolution or support: Goldcar staff stated they could not amend or cancel my booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by MARIUS - 10 September 2025

" I will admit was above my expectations because I saw so many bad reviews. Made me stressed regarding my deposit because car had few scratches and wasnt sure all was properly documented. "

" All was ok except the fact that i got a dirty car with half tank and in the paperwork they told me is clean and full tank so i need it to do full tank because i didnt want to lose money from deposit. Is my fault i trusted them. Car had a major pb with gearbox was smelling really bad after driving 20 minutes . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VALENCIA, ES - Reviewed by PAUL - 10 September 2025

" Great car, had a new Link and go hybrid. As I was not used to this 'spaceship' it took 20 minutes to work out how to drive it and no one did a handover. But once I got used to it, it was a great vehicle. Exceptional value for money. "

" Very easy to pick up, 3 staff members on and easy to drop off once I found the entrance! Just be aware they will always try to upsell excess insurance. Buy it before you go and save a lot of money and will give you peace of mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BENJAMIN - 10 September 2025

" As above and return process was chaos "

" 4 days after returning from holiday got a random charge of £63.90 with no email explaining the reason just deducted from my credit card "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ARRECIFE, ES - Reviewed by SEAN - 10 September 2025

" As above "

" Poor information in respect of directions to pick up point at Arrecife Airport. Once at car hire pick up point, staff shortages and long wait times, vehicle in poor state on exterior, staff wanting to sell add ons. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by ASHLEY - 09 September 2025

" The booking was all fine, but you booked us with goldcar which I've detailed above is the worst company of all time, so please stop booking them, they are total scam artists, rude and aggressive. "

" Fraudulent scam artists who were aggressive and extremely rude at collection. Very forceful trying to make us buy their expensive insurance we didn't need. Initially refused to take our credit card as it wasn't embossed, when I produced a seperate embossed card they repeatedly didn't put it through their machine properly on purpose and then pretended it was our problem and we'd have to buy their insurance instead. In the end we did a cash deposit of 1700euros on debit card which they grudgingly accepted, but only after 30mins of unbelievablely heated and aggressive arguement from them and they were exceptionally pissed off and rude about it. I would say it was the worst hire car experience I've had in 20+ years of hiring cars. They are an utter scam, criminal fraud. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 6

MENORCA, ES - Reviewed by MARK - 09 September 2025

" Auto care gets you to take insurance cover that's worthless. Avoid "

" AVOID. Will make you pay insurance no matter what cover you have! Worst company ever. & not at airport "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by TIM - 09 September 2025

" See point 3 "

" It's just the sheer volume of customers in Palma airport. Also, it would have been useful to know in advance not to walk all the way to Hertz in the car park building only to find out you need to walk all the way back! Then somehow the car never appears to be the one you've booked. Is a Ford Puma in the same category as a VW T-Cross? "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by JULIE - 09 September 2025

" Always friendly. Not pushy with extra insurances. "

" Always friendly. Not pushy with extra insurances. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by LUAN - 09 September 2025

" Very quick very smooth and staff were lovely "

" Very quick very smooth and staff were lovely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BRIAN - 09 September 2025

" All Great. "

" Better directions to airport pick up point would be nice ( a little map maybe) otherwise a perfect experience. great staff, great car , great price, great service, thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RAJESH - 08 September 2025

" Upon collecting the rental vehicle from the airport, I was disappointed by the conduct of the staff member assisting us. He was notably rude and dismissive, particularly when we informed him that we had our own insurance coverage. His response was that he "did not care," and he proceeded to list various charges we would incur in the event of a breakdown. What was most surprising was the revelation that we would be responsible for costs associated with roadside assistance and even a punctured tyre--terms I have not encountered in previous car hire experiences. The staff member's attitude was unfriendly and unhelpful, and it appeared that even basic customer service was a burden to him. Upon inspecting the vehicle, I noticed visible scratches and a dent. These damages were not initially recorded, and only after I returned to the office where they acknowledged and marked on the inspection sheet. I am concerned about what might have happened had I not taken the initiative to inspect the car beforehand. Overall, this was a poor experience, and I do not intend to use this company again. "

" Upon collecting the rental vehicle from the airport, I was disappointed by the conduct of the staff member assisting us. He was notably rude and dismissive, particularly when we informed him that we had our own insurance coverage. His response was that he "did not care," and he proceeded to list various charges we would incur in the event of a breakdown. What was most surprising was the revelation that we would be responsible for costs associated with roadside assistance and even a punctured tyre--terms I have not encountered in previous car hire experiences. The staff member's attitude was unfriendly and unhelpful, and it appeared that even basic customer service was a burden to him. Upon inspecting the vehicle, I noticed visible scratches and a dent. These damages were not initially recorded, and only after I returned to the office where they acknowledged and marked on the inspection sheet. I am concerned about what might have happened had I not taken the initiative to inspect the car beforehand. Overall, this was a poor experience, and I do not intend to use this company again. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by CHRISTINE - 08 September 2025

" Great! "

" Very smooth and quick service when arriving and departing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by KADEEM - 08 September 2025

" I am fraudulently being charged for something that has nothing to do with me. I had also confirmed the fuel amount was okay upon return. They are now trying to charge me for extra fuel also k "

" Initially the experience was pleasant however goldcar have tried to charge me for damage to the vehicle that I have not done. Luckily I had taken pictures before driving the vehicle. They are trying to charge me for damage that was already there prior to me taking the vehicle and I have pictures to prove it. I have contacted gold car directly in regards to this and sent pictures. They are fraudulently trying to charge me for damage I had not made. Interestingly, the employee who served me was adamant I wouldn't need to take photos of the care beforehand. I had done so anyway to cover myself and expressed that to her. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

GERONA, ES - Reviewed by GEOFF - 08 September 2025

" Very good "

" I booked an automatic but I was told none were available so ended up with a manual ?!! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by BASTIAN - 07 September 2025

" Autoeurope is always good. However, it was the last time I rented with OK Mobility after this disastrous experience. "

" First of all I was charged EUR 540 for the additional insurance to move the CDW down to zero, despite telling the lady that I have separate insurance via the excess refund option that I booked through autoeurope. Then I was charged EUR 90 for the petrol, assuming that I will return the car with an empty tank. Yet again, I didn't ask for it and told the lady that I will return the car with a full tank. After a lot of back and forth, I was finally refunded both amounts. Then OK Mobility charged EUR 2,200 for the deposit despite my contract saying that the excess would be EUR 1,350. I was told that she has to charge me the higher amount which is absolutely ridiculous. Due to the higher amount my credit didn't work and I had to use a different card. The state of the cars was shocking and I had to change cars three times! 2 hours later I was finally ready to leave the car rental. It was the worst experience ever. No apology at all and no gesture of goodwill for the inconvenience caused. The staff is totally irresponsible and just tries to upsell products the customer doesn't want. Never again! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by PAUL - 07 September 2025

" Poor - have put a complaint in and says you don't reply for 6-8 weeks? On the form is says "Great customer service is our top priority" weLOL. Keddy charged us an extra 224 to take the rental which I am claiming from you "

" Poor - have put a complaint in and says you don't reply for 6-8 weeks? On the form is says "Great customer service is our top priority" weLOL. Keddy charged us an extra 224 to take the rental which I am claiming from you "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JAMES - 06 September 2025

" See above comments "

" I returned the vehicle full of fuel, but Goldcar have still charged me EUR 60 to refuel it. Shocked and appalled. Also, they charged me EUR 40 for pickup after 23:00, even though I arrived at their desk at 22:20 to join their queue. You never told me I would need to pay this charge. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SUSAN MARGARET - 06 September 2025

" All round good experience "

" Always efficient and helpful. Cars are always in good order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by DONNA - 06 September 2025

" Great company to hire from. "

" Great company to hire from. Although prefer picking up hire car from Murcia as Alicante way too busy and bit disorganised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SANTIAGO, ES - Reviewed by RICHARD - 06 September 2025

" Auto Europe is always cheaper than going direct or the competition, and the ability to call them up and communicate with someone knowledgeable by telephone hearkens back to a bygone era of excellent service. "

" Alamo are excellent in Santiago de Compostela airport. They often have a big queue to get through and their available cars aren't always the best (I've had a terrible Jeep in the past that was like driving a tractor), but the staff do their best to get you what you're after, the return is low-stress and they're not out to charge you extra on damage, and they are reasonable value. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHARLOTTE - 06 September 2025

" Making sure the instructions of how to find the car rental place are prominent on the voucher would be really helpful. "

" It was hard to find Drivalia when we first landed in Barcelona, with no signs to direct us. The instructions I later realised were in small print on one of the documents and not very clear. A minibus took us to the office about 5mins drive away. We had to wait about 10mins to be seen, but the staff were friendly and got the job done. We were given the keys and told to find the car ourselves in their warehouse. We were also asked to take our own photos of any damage, though there wasn't space or light in the warehouse to do this well. There were a lot of dents and scratches on the car but nothing too big. We were given a mini instead of an Audi A1 and our bags only just fit in the car. When returning the car, it took about 15mins to be seen, but then we were taken straight back to the airport in the minibus efficiently. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 6

MALLORCA, ES - Reviewed by BENJAMIN - 06 September 2025

" We paid more to mitigate any hassle "

" They were very professional and we didn't experience any issues "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by VILIUS - 06 September 2025

" Extremely dissatisfied. Will never ever rent a car through this company and will be happy to share my experience in social media. "

" I am more than dissatisfied with renting a car through this company. I booked a larger car online as we were traveling with family. Upon arrival at the rental office, I presented the required documents and was offered to buy full insurance, which I refused. I politely asked for regular insurance instead and agreed to its terms. Unfortunately, the employee insisted that I take the full insurance. After long arguments, she deliberately started ignoring me, calling other customers to the counter and making my family and me wait. Sadly, the employee serving me was not wearing a name badge, but I have her photo, as she was extremely rude, mocking us with her colleagues, wasting time while trying to push the more expensive insurance. She claimed that my credit card was invalid because it didn't have embossed numbers. Later, she said that the bank had declined the payment, but after calling the bank, I was told that no attempt to charge had even been made. I asked to speak with the manager, but was told he was on vacation. Other staff members nearby also gossiped and mocked us in Spanish, assuming we wouldn't understand. In the end, we were forced to purchase the more expensive insurance just to get a car. And even then, we didn't receive the vehicle I had booked -- instead, we were given another one that wouldn't even start. Later, we were provided with yet another car, but a smaller one. We were left exhausted, humiliated, and extremely dissatisfied with the services provided. We will definitely escalate this matter to the appropriate authorities to ensure that this employee is dismissed from her position. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by KEITH - 05 September 2025

" Easy booking with Auto Europe. "

" I had a terrible start to my holiday. There is a bullying woman on the desk who almost reduced my daughter to tears. My daughter was also picking up a car and the woman was insisting that my daughter paid €300 for insurance, even though my daughter had already taken excess insurance out in England. My daughter almost paid the money when another customer told her to take no notice. When it was my turn to pick up my car, this time with a different member of staff, there was a problem using my credit card because I hadn't informed the bank I intended using it abroad. I had taken the card out especially for the car rental (I had even used it to book two cars). I put the card on Apple Pay but they wouldn't let me pay because they said it wasn't paying physically with the card. Even though I physically had the card with me. I offered to pay by direct debit but they wouldn't allow me to do that. I then offered to pay cash and they wouldn't allow that. Because all they were concerned about was getting people to pay the €300 for insurance. I had also purchased excess insurance in England. We spent two and a half hours in that place. I ended up having to pay the €300 otherwise they were not going to allow me to have the car. The €300 is their sole purpose. Very bad experience. We weren't the only ones to have a bad experience with Drivalia. Other customers were having arguments with them too. They must spend their whole day arguing with people. Even when we returned the cars there were more arguments with other customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DAVID - 05 September 2025

" My recent car hire experience with Centauro was disappointing. On arrival, the counter staff were inattentive, leaving me waiting despite several staff members being available. I eventually had to approach them, only to be told that names are called out individually for service – a process that was not explained clearly on arrival, resulting in unnecessary delays. The car itself matched the booking in make and model, but unfortunately it smelled strongly of tobacco, which was unpleasant, particularly with three young children in the vehicle. On returning the car at 05:00, the site was closed with no clear instructions provided in advance on how to return the vehicle or reach the airport. After calling the emergency line, I was advised to leave the car roadside and post the keys in a drop box – something that was not well signposted, especially in the dark. More concerning, with the site closed there was no shuttle to the airport, leaving us stranded. We had to flag down taxis at additional cost (€32 for two taxis for our family of five). Overall, better communication, clearer instructions, and a more customer-focused service would have avoided these issues. "

" My recent car hire experience with Centauro was disappointing. On arrival, the counter staff were inattentive, leaving me waiting despite several staff members being available. I eventually had to approach them, only to be told that names are called out individually for service – a process that was not explained clearly on arrival, resulting in unnecessary delays. The car itself matched the booking in make and model, but unfortunately it smelled strongly of tobacco, which was unpleasant, particularly with three young children in the vehicle. On returning the car at 05:00, the site was closed with no clear instructions provided in advance on how to return the vehicle or reach the airport. After calling the emergency line, I was advised to leave the car roadside and post the keys in a drop box – something that was not well signposted, especially in the dark. More concerning, with the site closed there was no shuttle to the airport, leaving us stranded. We had to flag down taxis at additional cost (€32 for two taxis for our family of five). Overall, better communication, clearer instructions, and a more customer-focused service would have avoided these issues. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

ALICANTE, ES - Reviewed by JONATHAN - 05 September 2025

" easy, good. "

" Good, but didn't like the car compared to others we have had from them. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by CHRISTOPHER - 05 September 2025

" Outstanding "

" Shuttle bus took us straight to the office with no waiting. No problems with picking up or returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MATTHEW - 05 September 2025

" Dont use Goldcar as hey scam customers. "

" Rubbish car, full of dents and charged for underfuel at return even tho I asked the aged was all ok and had receipts for the local petrol station I'd just visited. Goldcar are a joke. Don't use. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 05 September 2025

" I feel cheated and deceived. "

" My vehicle was upgraded on arrival under false pretences. I was told the upgrade fee was €20 and it was not explained that this was €20 per day. I clearly wouldn't have chosen to double the cost of the rental by upgrading if I had known the cost. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by LOUISE - 05 September 2025

" It should be made more obvious what to do when collecting the car and which payment options should be chosen "

" The payment options when collecting the car was not explained. I told the lady I already had additional insurance several times and said I didn't understand what the 2 different payment options were. She told me the first option was used by majority of people so that's the o d I chose. I have now funded up paying g an additional £115 that hadn't been refunded to my credit card "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by GUNTHER - 05 September 2025

" Auto Europe is good, although I asked them to intervene with my issue. So far have not heard from them. "

" Stay away from this company. Trying to find minute damages you hardly can see. They are even looking underneath the car. Had to drop it off without anyone there. Got a bill for 170 euros without explanation. There were hard selling an insurance when I collected it stating that theft was not included. I now can not proof that their claim is correct. Looking on the internet found similar stories. Also witnessed a customer coming back with a faulty headlight and they wanted to charge him for that. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 04 September 2025

" Whilst it is not the fault of Auto Europe but OK Mobility I'm afraid that my experience of them has tarnished your reputation since I booked it through you. I would strongly recommend you never use OK Mobility again since they are detrimental to your business. However the waiting to hear the outcome of my complaint from you has been frustrating since I am still waiting to hear from you with zero communication after 23 days. Customer service appears to be a relic of the past. "

" The car broke down, I had to pay for a taxi to get to the airport to pick up another car. I was assured that I would be reimbursed for the taxi but despite 10 emails over a period of 32 days I have still not got the money back. As well as that when I picked up the car originally I was told that I had to pay £500 to cover any damage. I pointed out that I had damage insurance with you but they said it did not cover the car and I had no choice but to pay. I am still waiting to hear from you about my complaint having submitted a claim 23 days ago. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by HERSAD - 04 September 2025

" Worked very well "

" Smooth transaction, no heavy sales tactics "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by SALLY - 03 September 2025

" Good experience although car had problems going into gear and lots of scrapes "

" Good experience although car had problems going into gear and lots of scrapes "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by AMY - 03 September 2025

" Absolutely awful, it ruined the start of our holiday and was very stressful, especially after waiting 2 hours. Also, for anyone considering the holding fee, they considered a barely noticeable scratch on the registration plate as damage, something that would be considered as wear and tear in the UK. "

" This is basically a scam on behalf of both Auto Europe and Goldcar. We paid the additional insurance on the Auto Europe site, and after waiting almost 2 hours to pick up the car at the airport, we were informed that insurance had nothing to do the car and we either had to pay a £3,500 holding fee as an insurance (and the minimum if anything was to happen such as a scratch was £600) or we had to pay another £245 in insurance. We were left with no alternatives. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

VALENCIA, ES - Reviewed by STEVEN JOHN - 03 September 2025

" All good would recommend "

" Stress free efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by CONNOR - 03 September 2025

" / "

" / "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 03 September 2025

" Excellent service "

" Very good service from check in to return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NEIL - 03 September 2025

" Not happy, auto europe need to make the details and terms and conditions clearer. "

" I was not happy about the extra costs that i was not warned about for the car, this was not pointed out to me when i purchased the car. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 03 September 2025

" As above. Absolutely horrific experience. Never again "

" Had to wait 2.5 hours to get served at the airport. They were prioritising direct customers only so this is a total con. Won't book with autoeurope again as you get zero priority. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CRAIG - 02 September 2025

" Extremely angry and disappointed "

" When i made the booking i opted for the full waiver insurance, with no excess and an 800 euro hold on my credit card. I paid £180 for the 7 day hire. When i picked up the car i was informed at the Europcar desk that the insurance option id chosen ( there were only 2 options ) still came with a 4000 euro excess if any damage was caused and if i wanted to upgrade to full no liability insurance id need to pay a further £326 pounds on top of the £180 id already paid . So stood there with my entire family, tired after a very long day travelling i basically had no choice but to pay this extra. This is nothing short of extortion and a disgusting practice, ripping people off. I expected more from a well known company. Ive previously used Spanish companies for car hire without any issue at all with clear, transparent insurance policies. I will be contacting the ombudsman and sending a formal complaint to Keddy as well . Shameful behaviour "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by GABRIEL - 02 September 2025

" Good experience "

" Very easy communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by GAVIN - 02 September 2025

" Nice, easy collection. Car was in good condition. "

" Good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by CHRISTEL JOSEE - 02 September 2025

" Is possible to reviver the premium insurance paid to autoeurope and we did not use? "

" They scammed us. I had three different credit cards. None of them Worked. I spoke to my bank, which said there was no issue with my card, but it was the payment terminal. (In fact, we went to a supermarket afterwards and worked.) To be able to rent the car, we had to purchase they basic insurance, even more expensive than the total rental with Auto Europe, which was including already included the premium insurance cover "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ALMERIA, ES - Reviewed by CHRISTOPHER - 02 September 2025

" Will definitely use again "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by MATTHEW - 02 September 2025

" Easy to use site "

" All pretty straightforward in all aspects "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by KENNETH - 02 September 2025

" Despite previous decent experience with Europcar this experience was terrible and nearly ruined our holiday. We couldn't on all conscience recommend Europcar because of their intransigence "

" Due to inflexibility on collection or experience was poor apart from the lovely desk person who helped lighten the situation despite her supervisor "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by YURIY - 02 September 2025

" Very good service "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by MARC - 02 September 2025

" Generally, very happy , just a shame it wasnt clean "

" Exterior of Vehicle was dirty and covered in tree sap, especially the windows "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by LAURENCE - 02 September 2025

" Pick up too long and old vehicle with 56,000K on clock "

" The pick up took far too long in very warm conditions "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

GERONA, ES - Reviewed by ANDREW - 02 September 2025

" All good until returning the vehicle as per above "

" Charges for damage on return of vehicle with zero explanation of what the damage is, no pictures of the damage and no response to any questions about it. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CHRISTOPHER - 02 September 2025

" As above "

" The desk agent told us our car was a smaller model and tried to upsell several times. They tried to sell additional insurance again I advised I had cover but continued to try to sell and gave horror stories "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAMELA - 02 September 2025

" Disappointed at lack of contact and I tried to email from Spain to auto europe but ended up being guided to phone. Which I'm not going to to from Spain "

" I was unable to use the rental due to a flight diversion. I emailed goldcar as soon as we landed in Valencia but received no response. I know that the rental office closed at 11pm and we arrived in Barcelona at 4am. I had no choice but to take an uber. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PAUL - 02 September 2025

" simple "

" Great experience although the car was a little under powered which felt dangerous when trying to join a motorway "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by STEPHEN - 02 September 2025

" Auto Europe were fine but I'd strongly recommend that you either put a warning on Gold car rentals or stop them altogether. Just check online reviews of the company all 1 star max and many disgruntled customers. "

" Goldcar are not an honest company in my opinion. They hard sell insurance at the desk and claim excessive bank charges if we elect for the standard deposit. All false of course. The car condition report is bare but when you return the agent takes 10-15 minutes to go over the car picking up on many minute points. Luckily I took picture and video evidence to show the marks were already there. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by EDWARD - 02 September 2025

" No fault with Auto Europe, ony Niza. "

" Took far to long at pick up when they were not busy. Hard sell to take additional purchase of insurance and other items. One tyre required air topping up within a few miles of leaving Malaga and had clearly not been checked. Tried to say I had scraped rear bumper when it was evident this was old damage, my photos at pick up proved this. Niza used to be reliable and I have used them often but their attitude with my last few rentals has not been customer friendly. I will not use them again. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MALAGA, ES - Reviewed by ALEXIS - 01 September 2025

" Just ruins the experience of holidays. My 3rd week in one year... So disgusting. "

" These people are thieves. They charge insurance that is not requested, they don't explain, and they say that this is the deposit. When returning the vehicle, they charge for fuel whereas the tank is full. So disgusting I have contemplated suing them and your company. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 6

LAS PALMAS, ES - Reviewed by JOANNE - 01 September 2025

" Very pleasing experience, would book again. "

" No queues, new car & friendly staff. Value for money with free additional driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA CORUNA, ES - Reviewed by DAVID - 01 September 2025

" See above "

" The car had a half tank of fuel on pick-up, not the full to full we had booked, and there was no other option available so we had to accept it. I contacted Auto-Europe to let them know our booking was not as intended, and it was recommended that we get in touch with Enterprise to ask them how much fuel was needed for a half tank of petrol. I asked the AutoEurope agent if he could do this on our behalf, which he did, but it didn't really solve the problem of how much fuel to put in to reach half a tank, as there is no way of knowing how much fuel was already in there. Although the AutoEurope contact was prompt to reply, there was no acknowledgement of the fact that this important element of the booking had been changed, and no reassurance to our request that we would not be penalised for having to deal with this issue. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MADRID, ES - Reviewed by MICHAEL - 01 September 2025

" Overall good and bad points "

" Requested a Mercedes and got a Tesla. Also the additional insurance cover I paid for is separate from Europcar meaning I would have had to go through the hassle of paying out any excess and subsequently having to claim this back. This was not very clear at time of booking. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

GERONA, ES - Reviewed by LUCAS - 31 August 2025

" Good value and good options "

" Good value, fine cars although a bit bashed up but that means you have less chance of being charged "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by MELVYN - 31 August 2025

" There is no point as I might as well go direct to these thieving car hire companies as it would appear auto Europe is pointless "

" I booked full insurance through auto Europe only to be told by gold car you are an agent and it doesn't count so it cost me a further 220 euros to insure the vehicle won't get caught again and as we stand now I'm still awaiting my fuel deposit which is also a rip off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by PAMELA - 31 August 2025

" Easier than expected and hassle free "

" Easy with options to take out full insurance at a reasonable price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KIRAN - 31 August 2025

" Very easy and simple. Highly recommended "

" Excellent service, car was perfect and staff were very friendly. Even cooled the car down with the air con running while we sorted the paper work. I would definitely use this service again and the price was great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by ANTHONY - 31 August 2025

" Corrupt system whereby email recipient stated four scratches in realities where dozens. The final insult was the handover scam. "

" Vehicle had steering tracking issues. On returning the vehicle they tried to scam me for two scratches from the multiple scratches in place. My video recording proved they where there on collection. Very very dissatisfied and disappointed. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by BRIAN - 31 August 2025

" Simple and Quick in and out "

" Simple and Quick in and out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALAN - 31 August 2025

" Terrible - bandits "

" Auto Europe and goldcar operate the perfect sting operation. You think you have paid all inclusive with auto Europe then Goldcar demand an excessive further payment before you can get car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GAVIN - 31 August 2025

" Ripped off with insurance paid the extra for insurance so called top one but wasn't enough for goldcar and had to pay again at airport con job "

" Ripped off with insurance paid the extra for insurance so called top one but wasn't enough for goldcar and had to pay again at airport con job "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IBIZA, ES - Reviewed by OGUZHAN - 31 August 2025

" When i contacted auto europe - they could understand the situation, at least there was someone nice to talk to. "

" I paid 55 euro extra due to delayment of my flight. They parked the car in the parking 1 minute before closing hour.The service i got is that they attached a locker on the window with keys inside and a parking ticket i had to pay as well. So actually no service at all after their closing hour for me. When i called them next day about this, they told me to choose another company next time and hung the phone on my face in a very harsh way. They were so bad giving any information. There was no one to check the car with me when i picked it up. I can see the next day, they opened the car and took the locker from baggage. I was worried that if there was a thief. Again i wasnt informed about this. They were generally so bad about giving me details about how things should be. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

FUERTEVENTURA, ES - Reviewed by STANISLAW - 31 August 2025

" Very easy and clear car selection on the Auto Europe website "

" They not-so-gently force you to buy additional insurance on Fuertaventura "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BILBAO, ES - Reviewed by NEIL - 31 August 2025

" Not a comprehensive service as indicated. "

" Car provided heavily damaged and long standing (over 3000k) service required sign permanently displayed. No alternative offered without significant charges. Clear up selling strategy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by MARC - 31 August 2025

" I believe that you are part of the fraud as well "

" This was basically fraud and I'm considering my legal options. The price of paid through your agency versus the price I actually paid on the day was triple in difference. Received a completely different model to the type class I ordered. Service was absolutely shocking "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 2

PALMA DE MALLORCA, ES - Reviewed by PIERRE - 30 August 2025

" Auto europe is straightforward and transparent -- all the information needed is present and easily accessible. I haven't needed customer service this time, but in my experience they have always been helpful in the past which is why I keep using them. "

" Experience when picking up the car is not good. Customers can pay 40 euros to skip the queue, leading to long waiting times. Staff was unfriendly and pushing for us taking extra insurance. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 30 August 2025

" I have contacted Autoeurope twice to ask for a full or at least partial refund but have had no reply. I have therefore lost GBP 2200 for a three week rental service not received. "

" I had paid GBP 2200 for a rental car in Mallorca from Aug 2-26. I did not pick up at Europcar on 2 Aug due to sudden illness. When arriving later to collect the car, Europcar said the booking was cancelled due to no show on Aug 2 and they would not provide me with the rental card despite having received payment for 3 weeks. They advised to contact AutoEurope "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by BENJAMIN - 30 August 2025

" I was charged a additional €42.56 cargo oficiana premium €16.53 c extra v diesel €188.43 corbertura super relax €12.36 smart return €33.06 mega relax cover In total a extra €354.45 on top of the already money I paid for auto Europa This was double the price that I could have paid with different car hire company's. Also we waited 3.5 hrs to get the car. I want a explanation why this was! I will also be leaving reviews on Google if I don't get a explanation or refund "

" I was charged a additional €42.56 cargo oficiana premium €16.53 c extra v diesel €188.43 corbertura super relax €12.36 smart return €33.06 mega relax cover In total a extra €354.45 on top of the already money I paid for auto Europa This was double the price that I could have paid with different car hire company's. Also we waited 3.5 hrs to get the car. I want a explanation why this was! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SEVILLA, ES - Reviewed by VICTOR - 30 August 2025

" A total disaster from the moment I picked up the car to the moment I dropped it "

" A total disaster from the moment I picked up the car to the moment I dropped it "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by SPENCER - 30 August 2025

" Easy booking process and value for money "

" Upon arrival to the goldcar desk at the airport at around 22:30. I was asked by the Goldcar counter staff to pay the £1421.89 deposit. I attempted this with my Santander debit card. Unfortunately, due to security reasons, Santander stopped the transaction as they suspected it was fraud. I asked the counter staff if I could use a credit card in my wifes name (same surname) but he refused. He advised that it had to be a card in my name which I didn't have. I could not see this requirement on the T's and C's. Whilst attempting to contact Santander which was difficult as it was late and i was calling from a foreign country, the counter staff threatened to charge me an additional €40 as it was now past 23:00. This was very unhelpful considering the situation we was in, especially with two young children. I finally managed to get in touch with Santander who authorized the transaction and I was then allowed to take the vehicle. When returning the vehicle, it was checked by the counter staff and i was informed everything was ok with the vehicle and I was asked to sign there tablet which i did. I have now been refunded £1364.58 and have not been informed why i have been charged an additional £57.31. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by STEPHEN - 30 August 2025

" Every clear and concisely explained "

" Great service price and car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by THOMAS - 30 August 2025

" We have still not had the €140 deposit back but the process was seamless. Conrad at your Barcelona location was great, super helpful and charming "

" We have still not had the €140 deposit back but the process was seamless. Conrad at your Barcelona location was great, super helpful and charming "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by STEPHEN - 30 August 2025

" Excellent service, good choice of options, good price and a very positive experience all round. Long may it last! "

" Alicante airport car hire has been a minefield for many years. Car hire companies there have been trying every trick and scam possible to cheat their customers, so much so that we stopped hiring cars altogether. This August though we tried again, with Auto Europe who provided a car from Centauro, and this time it was a wholly positive experience. There was a long wait to get to the desk due to the number of customers but the service was very friendly (unusual in Alicante) and efficient, the car was immaculate and the return went just fine with no scams to suddenly find a new 'scratch' (we've had fraudulent 'discoveries' in the past, esp from Gold... something). This hire restores our faith (for the moment) in Alicante car hire and we will use Auto Europe and Centauro again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by CONSTANTIN - 30 August 2025

" Voucher that was issued by Auto Europe had the wrong pick up point . So we spend one hour waiting at a pick up point on a lower floor in the carpark . After trying multiple times to ring them we finally managed to speak to someone that explained that the actual pick up point is outside in a complete different location. "

" Ok Mobility we're good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MATTHEW - 29 August 2025

" Paid for the hire car though the website and got told we never paid and had to pay an additional £300 to hire the car. So why did I have to pay twice for no reason at all? "

" Staff was very rude to us when we arrived. Demanded more money even though we paid for the hire car before we got there. The person dealing with us just left us there for ages and didn't return for about 20 minutes with no explanation. Once we finally got the keys we spent another 15 minutes trying to find the car. Would avoid at all costs. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by MD MUKTAR - 29 August 2025

" Very happy with the service. Will definitely use them again. "

" Very smooth and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALMERIA, ES - Reviewed by MARK - 29 August 2025

" Excellent customer service at Almería airport "

" Staff were very friendly and heloful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by PAUL - 29 August 2025

" Please see box 3. Please can you contact my mobile or email to discuss further. I will also be seeking legal advice and do not believe AE have treated my booking fairly or with transparency. this totally ruined our family holiday. "

" I have tried to contact your company with no success to raise a compliant. I was charge an additional £390 at the desk on 16th August. I was informed they are no vehicles available for my booking and the only vehicle was the upgrade that requires the additional charge. This left family of two young children very upset and stressed and ruined our start of our holiday. I am totally disgusted by the lack of contact at AE car hire and have contacted FCA regarding this compliant. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by SELWYN - 29 August 2025

" Be wary of Gobycar Rented a car at Girona. The collection of the car was pretty simple and it seemed to help that I had done the pre check in online as people in front of us in the queue were taking an age. I took out my own rental cover insurance as their premium was very pricey. If you only go with the basic package please be careful of these charlatans as they will find something. I would advise having a good look around the car inside and out and taking pictures before putting in your suitcases. When I returned the car, very quickly they pointed out a small paint chip on the inside of the boot like they already knew it was there. I had only checked the paint work on the outside so was done for £200. I was pretty sure we hadn't done the damage to the car as we only used the boot to carry a couple of carry on bags to and from our villa, but the check in person was very threatening when I tried to plead innocence and demanded a photograph of the damage from before we took the car. In the end we were in a rush to get to the airport so had to cave sign the check in form. Also, don't bother emailing their customer services as you won't get a reply. I have sent several emails to the customer services email address requesting an invoice and photos of the alleged damage but have not yet received a response, not even an automated "thanks for the email" message. Their customer service is awful. "

" Scammers. As many other Trustpilot and reviews state, they put pressure on us to take out additional insurance saying we would not be covered for damages even though we had taken out insurane through AutoEurope. When we retured the car, they man inspecting it rubbed some earth/dust into the wheelarch and said that there were some scratches and demended money for it. He said a leaf could have done it after we said that we had not had any contact or incidents with the car. We asked him to prove they were not there before we took the car out. He said he had photos but would not share or show them. When I contacted customer services for the contract agreement and photos when returned home, they did not provide any photos of the car prior to us hiring it either - it was just blank spaces. They were rude and quite threatening when we said that we would not pay any money until they could prove the scratch was not there prior to us taking the car. They then took money from our credit card without our permission when we returned home without providing any evidence. When I range Auto Europe, I was told by a customer adviser that this was common with this company and they get many complaints about them and for similar stories. He knew they were scammers but the company still insisted on doing business with them. I wish I had read the reveiws which state similar story before we used them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LANZAROTE, ES - Reviewed by JANOS - 29 August 2025

" Excellent value for money, hassle free service. Muchas gracias, muy recomendable! "

" Excellent value for money, hassle free service. Muchas gracias, muy recomendable! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by THOMAS - 29 August 2025

" Very easy to book and process clearly explained. "

" Good car, great service just a shame about the wait at pickup. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by SAVINO - 29 August 2025

" long wait at the terminal, but everything has gone smooth "

" long wait at the terminal, but everything has gone smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREW - 29 August 2025

" Good value, but rental companies leave you waiting for over an hour and seeking to get further fees from you. "

" We had to wait over an hour. They tried to charge me for full collision damage waiver saying I needed to pay the balance of this from my booking. It was only when I challenged that I had not selected FCDW they did not charge me. They were trying to get me to pay a further 200 euro twice the cost of the rental. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DENIS - 29 August 2025

" Ok mobility very poor customer service 0/10 "

" Waited almost two hours in stifling heat to collect 9 seater which was pre paid. Four desks only one lady working under severe pressure must of answered phone 10 times !! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

VALENCIA, ES - Reviewed by BRANISLAV - 28 August 2025

" Easy to book but didn't find the way how to add a border crossing. Had to email them afterwards but everything was dealt with in no time and a new (updated) voucher was issued. "

" There was a huge queue in front of the counter for pick up but only 2 staff were dealing with customers while there was at least 3 more in the background not bothered to speed things up. Despite booking 4 door economy car, I was offered various other classes to pay for and eventually got 2 door mini (Fiat 500) hybrid (as if that would've made me happier). After more that 80 min of waiting, I couldn't wait any longer so accepted it. But to my surprise, the vehicle was all "battered & bruised". Took a video of it all not to be charged for any damaged afterwards. And at return had to wait for 20 min for somebody to come and receive the car. Very unprofessional and disorganised. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by BENOIT - 28 August 2025

" So far no feedback from Centauro or Autoeurope "

" Unexpected charge - No answer from Centauro. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by STEPHANIE - 28 August 2025

" Dreadful. One small mistake when completing the AutoEurope booking meant that the booking could not be processed by ClickRent and AutoEurope refused to change the booking. No refund and a new booking that was 50% more. You have gone from my favourite car booking site to one that I will not use again. "

" There was an error in the name of the booking that both AutoEurope and ClickRent refused to ammend. The €200 booking was cancelled with no refund and the only alternative offered was €335 booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by ANNA - 28 August 2025

" Same as above "

" The car was excellent but the pick up was a long process. The counter staff were rude and very unhelpful "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUERTEVENTURA, ES - Reviewed by RICHARD - 28 August 2025

" All good, quick to reply to my questions. Price good, though it would have been nice to know the exact type of car that I was collecting. "

" Good points: Car clean, collection/drop off straight forward. Negatives: Took well over an hour to collect the car, the queue wasn't that long. maybe 6 or 7 people ahead of me. It would be nice to check-in online in advance. My family ended up arriving at the hotel using the tour operator coach way ahead of me. The car was smaller than I had expected, but OK. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 28 August 2025

" Terrible "

" Terrible experience. We arrived at Palma airport on time to collect our hire car, only to find an enormous queue at the Goldcar desk. Staff told us the wait would be around two hours, but we spoke to other passengers who had already been waiting more than 2.5 hours. It was midnight, we had a young child with us, and all the other rental desks had no queues at all. We made the difficult decision to take a taxi to our hotel and return in the morning. The next day, we discovered that because we hadn't contacted Goldcar within six hours, our booking had been automatically cancelled with no refund--despite the fact we were physically present at the airport, on time, and unable to access the service due to their own chaos. Absolutely unacceptable service and policy. Avoid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by DOMINIC - 28 August 2025

" Auto Europe must know how bad gold car are "

" Waited 3 hours for the car with two young kids at 2am. Then the car was smaller than booked. Disgusting customer service from gold car. Avoid avoid avoid!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GERONA, ES - Reviewed by SIMON - 27 August 2025

" Easy booking and process. "

" Great all round service. Rental desk is a short 1 minute walk from entering the arrivals hall. We were processed quickly at rental desk and the vehicle was located easily in the adjacent building. The return was similarly efficient. Quick to check car and sign off. Car was excellent value for the time was had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by EMMA - 27 August 2025

" Very helpful. Haven't sorted the excess claim yet but seem to be helpful and happy to respond to emails quickly "

" Didn't take the fully comp insurance at Niza cars as already had cover with auto Europe. At drop off found a scratch by climbing under the bumper and told me I had no option but to pay as I didn't take their cover and should have done. Manner was rude and offhand. No explanation. Representative actually said " you can go now - take it up with your broker you should have taken our cover" . Requested a supervisor and they refused. Just repeatedly said go now we will email you whatever costs it is. Very poor service "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MICHAEL - 27 August 2025

" Auto Europe were ok to deal with. Had issues with Centauro. "

" I ordered and paid for an SUV or similar size of car. I was given a small hatchback (Toyota Corolla) which was small for me and passengers. It took long enough to get served so never went back after receiving car as already waiting an hour to get car and the person who was serving me never really cared. I was charged for fuel until I brought it back full which I did but still received £4 less than I paid. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by MARK - 27 August 2025

" Auto Europe booking, great, maybe let down by the Rental companys service "

" Car Pickup time is so slow., very slow at processing pre-booked customers and dealing with ad hoc bookings that stay at the counters fot a long time "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GERONA, ES - Reviewed by OLIVER - 27 August 2025

" Terrible. I expect a full refund. I didn't take the car and had to book with thrifty in the day instead "

" I expect a full refund. Extra charges of 3 x booking value charged at the desk even though I had provided details of my needs eg travel to France and car seats "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FUERTEVENTURA, ES - Reviewed by LEIGH - 27 August 2025

" Smooth. High insurance prices but otherwise good. "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by HARSHITKUMAR ANILBHAI - 27 August 2025

" Smooth transition. No hassle. Pick up and dropping off was well explained and convenient. No push for extra insurance or add on. Staff was friendly and helpful. "

" Very easy and user friendly portal.. No hidden cost. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ARRECIFE, ES - Reviewed by SCOTT - 26 August 2025

" Great hire experience with no hidden costs "

" From booking to collection and return, effortless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RICHARD - 26 August 2025

" Auto Europe need to look at who they partner with. Partnering with OK Mobility tarnishes your name. I have used you multiple times but will not do again as things currently stand "

" As per email I have already sent Ok mobility are effectively scam artists. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

BARCELONA, ES - Reviewed by TERRY - 26 August 2025

" Score on 4, depends on your response. We have used you many times, this being the first time we have had to complain. Please respond. "

" We waited nearly 40 minutes for pick up. The counter clerk did not tell me anything about the condition of the car, I had to find that from the contract, when I asked for a usable car, I was told it was that car or no car, it was by this time late, and we had a wedding to attend the next day so we had no choice. The car was the worst I have ever rented. The rear passenger door was severely damaged, it was almost impossible to open and close. The front right wing was so damaged it kept trying to come adrift and I had to pop it back in several times to prevent that from happening. The following morning the right front tyre was almost deflated. The engine service light came on mid trip. This car in my opinion was not fit for purpose and should not have been on the road. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

GERONA, ES - Reviewed by MIKHAIL - 26 August 2025

" I am not a loyal customer, but I have always been able to find a good deal through AutoEurope and used them almost always when booking a car for holidays. "

" I got a deal for VW SUV saving about 60-70 pounds for 11 days rental. The car was in a good condition, full tank of diesel. Pick-up and drop-off were quick and efficient. Good experience, will consider when looking for renting next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by KYLE - 26 August 2025

" I complained about my experience and auto europe provided no concern or attempt to look into my feedback. It didnt want to acknowledge my email properly and sided with the car rental Firm. "

" Worst experience i have had renting a car. Staff rude and aggressive. I was ripped off and it impacted my first few days on holiday as ive never been treated so badly. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BARCELONA, ES - Reviewed by AKSHAY - 26 August 2025

" As above "

" If you don't take insurance from them then really try to scare you off. Also the condition report at the counter was completely wrong and I had to check the car in detail for multiple scratches before pickup "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 5

FUERTEVENTURA, ES - Reviewed by COLIN - 26 August 2025

" Everything was great I must admit. Apart from the extra £270 on top of the £333 what we paid. Like I said that £333 included the extra £5 a day for the best cover. We paid the extra £270 was that extra £5 a day taken into consideration? I didn't realise this at the time. "

" When placing the booking I choose the extra £5 a day for the best insurance, totalled £333. When we collected the car I double checked with the man at the counter, he said no, done a few clicks on the keyboard and said it's an additional £270 for the best insurance. My jaw dropped. Was that correct please tell me ? "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LANZAROTE, ES - Reviewed by IAN - 25 August 2025

" I chose Keddy/Europcar as they had a better deal than my usual hire company. However after all the hassle, I think I should have stayed with my regular car hire company. "

" Europcar did not accept my uk paper licence, despite Madrid office confirming it was ok before we left home. So my wife had to drive, against her wishes. The first car had dangerous damaged and worn tyres. It was replaced with a newer car in better condition. After several days I was given permission to drive. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BARCELONA, ES - Reviewed by GARY - 25 August 2025

" All smoothly. I had a bad experience with Auto Europe last year, so this went some way to restoring confidence. "

" Staff very attentive. There was a minor problem with the back seats, unavoidable, that had happened during the final clean. There were no other 9 seat vans available, and Alamo agreed to give a 20% discount for the inconvenience. Good customer service in my opinion. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by YEHOSHUA - 25 August 2025

" Seamless! "

" Everything was great ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by CHLOE - 24 August 2025

" The pick up / drop off of the vehicle and the transfer to and from the airport was very good. The only issue's was the car insurance and 'go by car' trying to make extra money out of us by telling us we weren't insured with them and needed to pay another £250. They also tried to charge £69 instead of £49 for an extra driver "

" Even though we took out fully comp insurance with auto Europe when we booked the car hire, go by car company tried to tell us we were not insured with them and needed to pay an extra £250. We refused. They also tried to charge us £69 instead of £49 for an extra driver. Again we had to show them the paperwork with the correct price. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MATTHEW - 24 August 2025

" I booked a car with Auto Europe, and on the confirmation email it said Barcelona pick up. I called on the 27th of July at 14.40 to make sure that the car was going to be at Reus airport and not Barcelona El Prat. The person on the phone from Auto Europe reassured me that the car would indeed be at Reus airport. When we arrived at Reus and went to the Goldcar desk we were told that there was no car there in my name. After the Goldcar person checked the booking he told me that the car was indeed at Barcelona El Prat. He told me that there was nothing he could do to help me. I called Auto Europe and explained to your colleague on the phone what had happened and he just said that we needed to go to Barcelona to pick the car up. He also reminded me that the booking would be void if we were late to collect the car without letting them know in advance. I told him that I couldn't let them know because I didn't know that the car would not be there in Reus when I landed. By this time we had about 40 minutes to get to Barcelona which is impossible. I asked the Auto Europe person what he could go to help me and he just said nothing. So we were stranded at Reus with no car or a transfer to our resort. And of course the money has been taken from my account. "

" I booked a car with Auto Europe, and on the confirmation email it said Barcelona pick up. I called on the 27th of July at 14.40 to make sure that the car was going to be at Reus airport and not Barcelona El Prat. The person on the phone from Auto Europe reassured me that the car would indeed be at Reus airport. When we arrived at Reus and went to the Goldcar desk we were told that there was no car there in my name. After the Goldcar person checked the booking he told me that the car was indeed at Barcelona El Prat. He told me that there was nothing he could do to help me. I called Auto Europe and explained to your colleague on the phone what had happened and he just said that we needed to go to Barcelona to pick the car up. He also reminded me that the booking would be void if we were late to collect the car without letting them know in advance. I told him that I couldn't let them know because I didn't know that the car would not be there in Reus when I landed. By this time we had about 40 minutes to get to Barcelona which is impossible. I asked the Auto Europe person what he could go to help me and he just said nothing. So we were stranded at Reus with no car or a transfer to our resort. And of course the money has been taken from my account. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TENERIFE, ES - Reviewed by KATHARINE - 24 August 2025

" Super happy "

" Delighted with upgrade and price and lovely lady on Avis check in desk "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JOHN - 24 August 2025

" Easy to book and free cancellation "

" Received invoice for erroneous charges the day after drop off. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by NIKI - 24 August 2025

" . "

" Usually very good, however over charged me and would not explain why. Megan on the front desk was very rude. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTIAGO, ES - Reviewed by OSVALDO - 24 August 2025

" See above "

" Everything went fine other than the car for which I paid was replaced for another one was not "equivalent/similar". This is my only complaint. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ROSS - 24 August 2025

" . "

" I got charged for a full tank of fuel when that want what I signed up for so significantly out of pocket. The lady on the desk tried pressuring me into buying 468 euros of insurance etc even though I'd paid Auto Europe extra money to be covered. She then tried selling me a different car for more money followed by offering road side assistance for yet again more money. She seemed offended when I declined all of this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TENERIFE, ES - Reviewed by KIRSTIE - 23 August 2025

" Goldcar we're ok however your company should be much more up front on the amount of security deposit Goldcar took from my credit card. I had over £1000 taken from my credit card at the beginning of my holiday. Lucky for me I had the means to accommodate this, however this could have easily been my spending money for a weeks holiday and I could have been left with nothing. I would not book again with your company due to a lack of clarity on amounts. I will book direct as I usually do. Lesson learnt! "

" Goldcar we're ok however your company should be much more up front on the amount of security deposit Goldcar took from my credit card. I had over £1000 taken from my credit card at the beginning of my holiday. Lucky for me I had the means to accommodate this, however this could have easily been my spending money for a weeks holiday and I could have been left with nothing. I would not book again with your company due to a lack of clarity on amounts. I will book direct as I usually do. Lesson learnt! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by ROBERT - 22 August 2025

" We are frequent visitors to this part of Spain. This was the worst rental experience we have had in many years. "

" 30 minute wait to collect vehicle. The vehicle was not in great condition, dents and scratches on almost every panel. Worst of all the vehicle smelled heavily of cigarette smoke. We are all non-smokers so the smell was very unpleasant. Despite purchasing air fresheners we were unable to get rid of the smell. Vehicle was incredibly dirty inside and out, had not been cleaned for many months. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 2

ALICANTE, ES - Reviewed by NICHOLAS - 22 August 2025

" Overall pretty good "

" Car was the most damaged I have ever hired. Nothing major, but a significant amount of scrapes, dents and scratches "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MURCIA, ES - Reviewed by SUSAN - 22 August 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by LEE - 22 August 2025

" Unfortunately I cannot comment on this until the problem is resolved. "

" am writing to formally dispute a charge of €340 applied during my recent Thrifty rental at Murcia Airport. Upon collection, the agent, who spoke limited English, insisted that this amount was a deposit, despite my clear explanation that I already held valid third-party insurance for driving in Spain. I paid the amount in good faith, expecting it to be refunded upon return of the vehicle. However, I have since discovered that this was not a deposit but an insurance premium, which I did not authorise or require. The vehicle rental fee of £172.18 had already been paid separately prior to collection. I am attaching evidence of my existing insurance policy, which clearly covered the rental period. I respectfully request: A full refund of the €340 insurance charge. A review of communication practices at Murcia Airport to ensure agents clearly distinguish between mandatory deposits and optional insurance products. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ARRECIFE, ES - Reviewed by KEVIN - 22 August 2025

" Na "

" Na "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 22 August 2025

" Easy "

" Easy pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by NEIL - 22 August 2025

" Can't fault auto Europe "

" Was charged an unexpected £100 for breakdown cover. I have rented from Firefly/Thrifty on numerous occasions and have never been charged for this before "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TENERIFE, ES - Reviewed by JYOJI - 22 August 2025

" Quick and easy pickup. Car was great and as described. And very quick and easy drop off. Would recommend. "

" Quick and easy pickup. Car was great and as described. And very quick and easy drop off. Would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DAVID - 22 August 2025

" Disappointed that auto Europe would recommend centauro when the service is so poor. Drop off was just as chaotic as the pick up. Queues everywhere abd very little staff logging the cars in. The shuttle bus driver even got out and logged some of the cars. We were waiting around for ages abd in turn almost missed our flight. The whole service dropping off and picking up is atrocious! We used centauro at malaga airport in 2017 and tge desk was in the airport. There was a small queue but the service was better. We would not recommend centauro or ues them again. "

" We have been renting holiday cars across europe for over 30 years abd this was the worst experience ever. Massive queues at the office. No instruction or help with what to do. Queued up got to the desk to be then told they would call our name when it was our turn. Many others in tge office were doing the same. It was a shambles. Some staff were shouting at customs. When it was our turn went through all booking details and form filling in. All fine and polite but then the very hard sell for their insurance. We had bought our own but they were not happy with that and the mood changed. Abrupt, rude, impolite, aggressive. They even said we may have to down grade our car! Our nephew and family had booked a car at the sane time and were being dealt with next to us. They had taken the insurance and this had inturn held the value on his visa card so when he tried to use the card for the rest of booking at the desk it would go through. The staff became very rude aggressive and unhelpful. We offered to use our card as we were there getting our car aswell and all staying at the same villa but it was a flat no. They were extremely unhelpful and rude. He managed to sort it out ringing the bank and moving money but the whole experience was terrible. We were at the office for hours in queues and at the desk. An awful start to the holiday. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 7

MADRID, ES - Reviewed by MAGGIE - 22 August 2025

" Same as question #3. "

" I was given a BYD Hybrid car that needed to be charged or so it seemed. As it turned out the battery was faulty from the factory. Even with all of this getting stranded on the side of the road, the treatment was excellent. The tow truck came within a half-hour. They even sent a car service to pick us up. The tow truck mechanic and I both thought at first that the problem was that the battery had not been charged but after charging the car for over five hours the battery drained immediately. Once again the battery wouldn't allow the car to move. We had to leave it off for a little bit in order to make it back to the hotel. The next day we requested a new car and another tow truck had to come remove the car. Eventually, we were taken to receive a new rental car from Granada, Spain. The company sent us a taxi that had to take us about an hour from where we were staying. The second car had no issues and I was able to continue with my journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by BRANISLAV - 22 August 2025

" Everything was great bar quite an aggressive person at the pick-up counter trying to sell upgrades no one asked for cause if I wanted I would've booked them upfront "

" Fairly new, clean and in good condition vehicle matched what selected at time of booking "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ERDIC - 22 August 2025

" I payed 50euros for nothing!!!! "

" At the end i payed 150€ for three days!!!!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by JON - 21 August 2025

" See above "

" They ambushed me for €75 for cleaning a previous rental. They had my contact details but didn't contact me, although claimed they tried. I had no choice but to pay otherwise they wouldn't give me the car I'd booked and paid for. I'll never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by PETER - 21 August 2025

" Good site. Competitive prices. "

" Took upgraded auto VWTiguan but sixt guy didn't really explain costs etc. Took a charge on Amex of euro 626. Think eventually I will just have to pay upgrade fee of euro 196. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by SEAN - 21 August 2025

" See above. All great apart from time it took to colelct the vehicle. More counter staff needed. "

" The staff were great and I was very pleased with the car but the queue and wait to collect was painful to the point it may even put me off renting again. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JOANNA - 21 August 2025

" I feel that it was misleading paying insurance with auto europe at the booking stage and then having to pay again with Goldcar. It would be easier and clear for us to pay Gold car and Auto Europe take a cut from there. There were many upset customers in the queue and my friends paid for the higher insurance with Auto Europe also so were not happy. A refund from Auto Europe would be welcome as this was misleading. "

" Paying again for insurance was a little misleading but the lady at Goldcar was excellent. Auto Europe should not charge for insurance and make us pay again. It left a bad taste. We come to Menorca 2-3times a year as we have a family home. Our car has just broken down so this was the first time we have hired on the island. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by STUART - 20 August 2025

" Easy "

" Clean car, quick pick up and drop off with the bonus of being within the airport "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JOHN - 20 August 2025

" Gold car experience terrible. Auto car response equally bad. "

" Three hour queues and terrible customer service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by SAMUEL LEONARD - 20 August 2025

" I was given two pricing options on teh website. One included full cover whilst the original rpice had limited cover. When discussing this with the desk at Goldcar, they insisted that they were unable to provide the items stated within the 'full cover' price which is what I chose. As a result, I was charged for something which could not be fulfilled by the provider. I do not intend to claim back the £50 price increase however I would be unlikely to use the website again. "