ALAMO BY ENT GREAT BRITAIN Car Rental Reviews

LONDON, GB - Reviewed by MICHELLE - 20 September 2025

" Good experience "

" It wasn't completely clear at Heathrow how to get to the pick up Point. SomeClearer instructions on the original paperwork would have been helpful. We had a passenger in a wheel chair so it made it tricky getting him to the Pick up point. Other than that it was great car and good customer service. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RUTH - 26 August 2025

" Excellent "

" Very professional and helpful best experience I have had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by BRUCE - 25 August 2025

" Very happy to recommend Auto Europe "

" Excellent throughout. Only criticism was that on returning the car there was no space to get in the return bays. Thankfully, a really helpful staffer realised the situation and quickly sorted space for everyone and she even processed our return very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PETRAS - 25 August 2025

" Thank you for good selection of service providers. "

" The service was fast and friendly. The car was in god condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GLASGOW, GB - Reviewed by CRAIG - 21 August 2025

" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "

" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BRISTOL, GB - Reviewed by NEIL - 18 August 2025

" Plenty of choice of vehicles and different hire car companies "

" All staff were extremely pleasant and helpful on arrival and departure of the car. The car was clean and comfortable. Check in went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DOMINIC - 16 August 2025

" Overall good offering at fair price. "

" Queue of 40 mins to collect car, many counter staff but seemed to give too much information, no benefit from having done pre-checkin! "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by RICHARD - 14 August 2025

" As always, works well when there are no problems. "

" All OK. Car very thirsty - used a lot of petrol. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PETERASP - 11 August 2025

" Top class vehicle. Easy transaction. Staff very helpful and polite. Very pleased with the service. "

" Easy and Convenient transaction without any hassle. Staff are very friendly, polite and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by COLIN - 04 August 2025

" This was a 'last minute' hire through Autoeurope and it all worked without a hitch. "

" Gerry efficient at a busy time. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHEN - 25 July 2025

" The rental was fine, just think the logistics need to be better for a car booked a month before, it should have been clean and ready to go. "

" There was no car ready when I arrived and after about 30 min I got a car but it hadn't been valeted, the windscreen was very dirty on the inside! and it was filthy on the outside. I reported this when returning the car and was told I would get a voucher for a free upgrade next time I rented from you, but haven't received one yet. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MANCHESTER, GB - Reviewed by LAWRENCE - 23 July 2025

" Easy booking "

" Pick up was a little slow but drop off really quick and easy. Staff all very friendly. Would have liked to sign to acknowledge no damage or issues with the car on return to be completely clear there were no charges. But overall good value and service "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LUTON, GB - Reviewed by MICHAEL - 22 July 2025

" Speed limiter alarm could not be disabled. Constant alarm when over the speed limit by 1 kph. Distracting and dangerous. "

" None. Good service both ends. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LONDON, GB - Reviewed by PETER - 18 July 2025

" great "

" great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DONALD - 14 July 2025

" xx "

" The car was not well-maintained. I had to replace the battery in the key, The car indicated throughout the rental that it was in need of a service. It also induce aged a need for tire pressure. A panel inn the interior was loose and kept coming off. I visited another enterprise office where they helped stabilise that, and also found rubbish behind the panel, indicating an ongoing problem. I was unimpressed with the condition of the car. The staff were reasonably helpful. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LONDON, GB - Reviewed by RAJESH - 11 July 2025

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by RAY - 03 July 2025

" Always use the company "

" Helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by WENDY - 01 July 2025

" Auto Europe website was easy to use. The rental company chosen, Alamo, with its seemingly aggressive sales policy, poor and unethical staff leaves much to be desired. "

" Aggressive attempts at selling of insurance related products. Made to wait until 18H00 before a car was made available. My estimated time of collection was 16H30, I arrived around 17H00 due to a flight delay. An additional fee was also taken upon collection. To date, and after two email requests to Alamo, no response to what the fee relates to has been received. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by ALLEN - 30 June 2025

" Auto europe excellent as always. "

" Airport rental hub in chaos. Alamo check in not organised. Long queues and not enough staff. Car not available invoking a further 30 min delay on top of 40 min queue. Extortionate additional driver rate. Extortionate rental price. Definitely avoid Alamo at all costs. Car was good. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by TZE HSIEN - 19 June 2025

" Horrible and disappointing. Made to pay so much more for car rental! Would have just gone straight to the car rental company directly! "

" Hugely disappointed experience. On arrival, I was told the car was not available and I needed to add another £88 to upgrade to the next available car! it was a confirmed reserved booking and yet the car isn't available and made to pay more? To make matters worse, the advisor just said "U can cancel your reservation and go to another company!" Extremely rude and unprofessional. No attempts to help solve the situation. Never again! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by JULIE - 09 June 2025

" Auto Europe are a great company to rent through "

" Pick up and drop off were excellent. Car had torn carpet beneath the drivers feet. The rental was expensive due to being whit week but it was the cheapest car I could find. Would rent from them again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by COLIN - 04 June 2025

" Reggie was very helpful during drop-off "

" Excellent service for both airport pickup, collection and return of car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by RUBEN - 03 June 2025

" All went well. We liked the car, it was ideal for our trip "

" Staff at Manchester were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by EBUNOLUWA - 09 May 2025

" Quality for money "

" Excellent service. Staff are very friendly and helpful. They have patience with all their customers "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by ALLAN - 07 May 2025

" Easy to navigate the website for choice of car "

" Very slick operation, I was impressed at how smooth it went "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by MOHAMMED - 06 May 2025

" Very simple and reliable "

" Arrived late and they felt with the situation perfectly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by EGERTON - 29 April 2025

" VERY SATISFIED "

" I was quite pleased with the entire experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by SEBASTIAN - 23 April 2025

" As above "

" Very friendly staff at pick-up and drop-off. Vehicle could have been a bit cleaner inside but was otherwise in very good condition. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LONDON, GB - Reviewed by ALISON - 18 April 2025

" good "

" bit of confusion over insurance, but good apart from that "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ROGER - 14 April 2025

" I use Auto Europe around the world several times a year and have never once had an issue. For this reason, they will continue to be my supplier of choice. "

" A very smooth pick up and drop off. Shuttle bus to the terminal waiting for pick up and drop off. Alamo staff were helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LEE - 12 April 2025

" Booking experience was good but left disappointed after Alamo billed hidden charges "

" Hidden charges billed after rental that were not agreed to "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

LONDON, GB - Reviewed by COLIN - 27 March 2025

" The usb was wrong connection & I had. To wait about 19 mins to be served. "

" I had to wait over 29 minutes to be served once I'd arrived from the airport. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ALOYSIUS - 26 March 2025

" Reasonable price. Good car. Efficient staff "

" Really good wouldn't hesitate to use again as long as reasonably priced "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by BRIAN - 25 March 2025

" Very good I would highly recommend Auto Europe to anyone who wants good service at a reasonable cost "

" I booked a manual but decided I wanted an automatic. The staff were very kind and efficient in finding one with a little extra cost. A lovely BMW Thank you "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 25 March 2025

" Overall service was efficient and friendly "

" Staff friendly and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by REGINALD - 10 March 2025

" Great service and friendly staff. "

" Great service and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GLYNN - 26 February 2025

" Xx "

" Very efficient staff, rapid processing and competent management of the whole rental "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by JAMES - 22 January 2025

" Very happy with Auto Europe. This is the 2nd time I've booked a car with Auto Europe "

" Everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by COLIN - 21 January 2025

" As 3 "

" Having used Alamo on a number of occasions, I am highly delighted with the service and cars provided, at a competitive cost "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MICHAEL - 10 January 2025

" Quick and easy. No hard sells. Just efficient and friendly service "

" Staff at Manchester airport were helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MANCHESTER, GB - Reviewed by ANNE - 08 January 2025

" Very efficient and friendly. I had a nail in the tyre and I would like to have heen told the final price by now, as I need to claim on my excess. "

" I really appreciated the upgrade. I wouldn't have got through the snow without it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by ROBERT - 08 January 2025

" Was offered a 10% extra discount for the next time we book for the key fob battery failure. Very nice gesture, much appreciated "

" No problems apart from battery in the key fob. Had to replace it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BIRMINGHAM, GB - Reviewed by GIORDANO - 06 January 2025

" Overall bad experience and very bad vehicle "

" Vehicle had not been cleaned, did not have screen wash, dashboard warnings for on vehicle, for instance cameras not working. Vehicle was 3 quarters full when picked up "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MANCHESTER, GB - Reviewed by STEPHEN - 06 January 2025

" As always AutoEurope is my first choice "

" All went really well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KAREN - 31 December 2024

" All good apart from the extra charges which will make me hesitant booking again. "

" They persuaded me to pay an extra £150 for insurance even though I thought it was covered when I booked through Autoeurope? I also had to pay £70 for the week to have an automatic car. This additional £220 meant I did not feel that I received value for money. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHEN - 31 December 2024

" Not a fan of 3 cylinder under powered cars but I guess that is what modern life gives us. Glad I didn't need to use the car in hilly and challenging areas. "

" Good service at both ends of hire. Staff very professional. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by JASON - 27 December 2024

" . "

" Staff were super efficient both on collection and return. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by MICHAEL - 23 December 2024

" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "

" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by COLIN - 22 December 2024

" Very good rental company, highly recommended "

" Having used Alamo on numerous occasions, I find them to be very reliable and competitive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by EDMUND - 21 December 2024

" All went well enough and no complaints... "

" Excellent team ..not least Ruta and Sombit Banerjee. Professional outfit ... "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LIVERPOOL, GB - Reviewed by BILLY - 17 December 2024

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NOTTINGHAM, GB - Reviewed by LAUREN - 14 December 2024

" Great from start to finish! "

" Ben at Alamo was brilliant! From start to finish he was great and helped me so much! After a chipped windscreen I was incredibly upset and worried returning the car - because I had the adequate cover everything was fine! Ben made sure everything went smoothly and I would recommend to anyone! Thank you Ben! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JOHN - 06 December 2024

" Happy with my rental with Alamo "

" Friendly staff on collecting and returning the hired vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CAMILLA - 03 December 2024

" A very good experience! "

" Exceedingly organised and helpful. Slick and quick handover both arriving and departing from Alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by DAVID RICHARD ARDEN - 02 December 2024

" Efficient and helpful "

" Great experience. Polite and convenient. My only comment is that inspecting the car when taken on was in a relatively dark area - the drop off inspection was under glaring lights! There were no issues but it was hard to see during the initial inspection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by RUSSELL - 24 November 2024

" Super "

" Brilliant service, very friendly staff, lovely car and easy drop off. Couldn't have been better! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by STEPHEN - 23 November 2024

" Please see my comments at 3 above. "

" Very disappointed at the pickup. We were subject to severe pressure to purchase the additional excess insurance and the potential dire consequences if we did not purchase the additional insurance. We asked about the CDW we had included and the member of staff was not able to explain what this was. While there we went on line and purchased our own "excess insurance" cover which cost 10% of the price quoted. The member of staff attempted to dismiss this and said it would probably not give us adequate cover and attempted the hard sell again. We were quite disappointed with the whole pick up experience. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by JENNIFER - 22 November 2024

" Great experience. Will be using them again. "

" Dropped the car off with Tusan who kindly took my heavy case out of the boot. He was so nice and gave me directions to the airport hotel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by SCOTT - 14 November 2024

" Disappointed in Alamo "

" Car had a bad smell inside and also was not clean "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LEEDS, GB - Reviewed by COLIN - 07 November 2024

" Extremely satisfied, would recommend Auto Europe "

" Used Auto Europemany times, extremely satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by EDMUND - 25 October 2024

" All went well enough... "

" Profesional, efficient and friendly staff... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by PETER - 24 October 2024

" Easy, pleasant, quick "

" Easy to book online, quick check in each end. Great car - Kuga ST Line "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by BERNADETTE - 15 October 2024

" Very profession & friendly staff Would highly recommend "

" Great service 11/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by STEVE - 15 October 2024

" the Quote layout is the best in the business "

" There were some problems on my side and the staf at Alamo could not have been more helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JOHN - 13 October 2024

" See 3. "

" Problem with dashboard warning light near start of rental was efficiently dealt with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by MARTIN - 10 October 2024

" All Good, Thanks..... "

" Hi Guys, All good except when Alamo/Enterprise emailed me the contract after collecting the car from Heathrow the drop-off location was Heathrow & should have been Leicester. A couple of calls later & it was sorted by Piers @ East Midlands Airport, Thanks..... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by NICHOLAS - 04 October 2024

" Great as always. "

" I rent frequently from Alamo/Enterprise and have always had a first class experience throughout. This time however there was a problem. At the end of a long day I arrived to find that despite my reservation there was no car waiting for me and I was told to wait. After 15 minutes or so I had had enough and approached the counter staff member (who had in the meantime walked past me once or twice without making any eye contact or offering encouragement during my wait) and I asked for an explanation. Her colleague overheard and immediately offered me an automatic instead of what I had ordered. I agreed and wished I had been offered it in the first place as it was a perfectly acceptable solution. On return the usual cheerful "checker-in" dealt with me in the pouring rain and asked how it had gone. I calmly told him my pick-up story and he immediately apologised and offered me £20, which was unexpected. I thought it was typical of the Enterprise/Alamo service, well intentioned and sufficient in principle. Sadly when the deposit refund came through the £20 was not there and I have not received any voucher or similar by email. So it seems that the gesture fell by the wayside somewhere. So I am disappointed by this experience, which I hope is an isolated instance. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by KOK YOONG - 02 October 2024

" Nil "

" Very efficient and helpful when we got a small SUV that not what we booked. A lady was helpful when we explain our predicament to her and she assured us she will get a bigger car for us. Thru enough she got us the car model that we book earlier. ( I cannot recall her name) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DEBORAH - 30 September 2024

" When we had trouble, with Alamo being closed, Autoeurope was also closed and we couldn't get any help. Also, as advised to us by Alamo, when booking direct with them, they have the ability to amend things if needed, but can't when it's done through Autoeurope. "

" 11pm is far too early to close at Heathrow airport. Because we couldn't get to them b efore they closed, we were stranded. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JOHN - 26 September 2024

" I would normally take AE full insurance cover, but for this vehicle it wasn't an option. It would be better if AE offered this on all vehicles. I had hired a car with Alamo, through AE the previous week and was able to take the full cover on that occasion. So strange it wasn't available. But on the whole, I am satisfied with the AE service "

" I was disappointed with the way that the staff tried to pressure my wife over and over to take out their additional insurance. On returning the vehicle the staff pointed out some damage on one of the tyres and said they would keep my £200 deposit. I found this damage suspicious as, firstly staff were not keen on me photographing the vehicle, secondly, on return the staff walked straight up to that specific wheel (back left) and immediately pointed to the area, it was as if they knew it was there, (an odd place to start the inspection as you would normally do so from the front as you approach the vehicle) and lastly because they said if you show me the picture of the tyre when you collected the car, the they wouldn't make the deduction, which again suggests it was pre-existing. Unfortunately I only took pictures of the rims not the tyres. I have still not had the off hire paperwork they said they would send me straight away. I would not rent another vehicle at Alamo Luton again "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

EAST MIDLANDS, GB - Reviewed by DIANA - 15 September 2024

" Would definitely use the company again and recommend them to others! "

" Quick efficient service. Helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by HOWARD - 12 September 2024

" We have used Auto Europe for a number of years and there is only one word to sum up their service - excellent! "

" Check in staff were very quick, helpful and efficient. Two female members of staff, sorry I don't know their names. Car was better than expected - very nice and suited our needs perfectly. Drop off was quick and easy, car inspected and refund made instantly. Toosan (sorry if misspelt!) was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CHRISTOPHER - 11 September 2024

" Perfectly Satisfactory "

" Although the Journey from Terminal was quite long once there they were expedient & efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by BERNADETTE - 08 September 2024

" Hassle free, great service, thank you "

" Very friendly Professional Helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PETER - 03 September 2024

" All good thanks it all worked, even the AA man when t.he engine warning light Went on!! Just a Gremlin "

" V g pick up process, young man v helpful and explained lots of little cr quirky details "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by DOMINIC - 02 September 2024

" As above "

" The vehicle was fantastic and great to drive. The day of collection was terrible with it taking almost 1 1/2 hours waiting to pick up the car. I did receive an apology email and it was mentioned when I dropped off the vehicle that I would be receiving a cash refund back onto my credit card as way of an apology, but I have yet received this back onto my credit card. Dropping off the car was quick and easy. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by PAUL - 29 August 2024

" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "

" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by GEORGE - 27 August 2024

" As previously the whole process of booking with you is simplicity itself - hence why I used you again so readily. "

" Along with other renters we had to stand in the car park (15-20 mins) and await a prepared car. When it arrived we then had to endure the spiel about the various excesses delivered in a way to frighten the unwary. Then when we were finally about to get the key it was discovered that my booking was completely mixed up with another when they tried to charge me circa £1500. When you add this to the differing email instructions I had received about what to do at Glasgow Airport, having already completed the 'accelerated' check in details - I was not impressed. Compared to my experience at the beginning of July (UK5670520) with Hertz it was chalk and cheese. Sorry for the rant. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by PRATYUSH - 23 August 2024

" Can AutoEurope highlight the key points for each rental company? Also, is it possible to highlight the excess for each company? This will help decide the best rental provider. "

" Good experience, though there is one thing I wasn't aware of - that a breakdown cover is not included in the rental. I don't know whether this is an Alamo policy or with all rental agencies. Fortunately, I didn't have a breakdown otherwise it would come out of my excess. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DEIRDRE - 23 August 2024

" Quick easy and efficient to use "

" It was a very busy time at pick up and I had to queue. However Ash was brilliant and helped me really patiently and politely thank you. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

LONDON, GB - Reviewed by MIKILA - 14 August 2024

" NA "

" Location was good and the shuttle service very efficient. The car had a number of scratches and was not overly clear either inside or outside. It did the job but the car at Green Motion (previous hire) was in better condition. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LONDON, GB - Reviewed by NITINCHANDRA S - 11 August 2024

" The vehicle we got was absolutely not in good condition. It was not cleaned as per thier guaranteed " Cleaning Promise". Wheels pressure and lack of diesel additive. In addition to the many scratches and dents I was pretty much disappointed. This booking was done well 8 months ahead. No substitute 9 seter to the specs I wanted. Infact it was the only one Automatic that was available at Heathrow Airport. The second vans sitting arrangement was not the way we wanted and Manuel as well. I would really would like to have some refunds as it was a disaster taking this van for a family wedding...to my disappointment. Have always had good vehicle in the past And always been happy with Auto Europe. "

" Very good service by staff "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by TERRENCE - 08 August 2024

" Overall the car was easy to drive once we figured it out, it was comfortable and there was plenty of room for luggage etc. Fuel economy was good and I would recommend your service as good value for the money "

" Overall very good. The only cons were pickup staff rushed us through the process a bit and didn't really check that we were familiar with the cars controls and there was no manual in the glovebox. Only other con was that your instructions on how to get to the drop off point are abysmal and caused a fair bit of stress. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by TIM - 31 July 2024

" Always good service from Auto Europe "

" Excellent car; easy pickup and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by TERESA - 31 July 2024

" Great car - Renault Captur. Good price for rental and fast return of deposit. "

" Fast and friendly service at counter and in car park. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by MATTHEW - 26 July 2024

" Have been using Auto Europe for years and like the choice of rentals, the great deals and the flexibility to change up to 48hrs prior to a rental. "

" All went very smoothly and we were upgraded to a larger car which was a bonus "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by CATHERINE - 25 July 2024

" Never had an issue with auto Europe would use again. "

" Quite a long wait to be given the car, followed by a very long wait after returning the car which had to be chased up that we were actually OK to leave. The actual rental was fine and they were very fair. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ROY - 19 July 2024

" n/a "

" Everything was fine other than it was extremely busy and had to wait over one hour for cars to be returned/valeted before leaving. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by COLIN - 16 July 2024

" I have used auto Europe on numerous occasions and been very pleased, good price, exceptional staff "

" The booking was very easy, with a good price. All the staff throughout were , exceptional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by SCOTT - 10 July 2024

" I've used AutoEurope for years and have always been very happy with the product. "

" I've been very pleased with my last few bookings with Alamo Enterprise. This car wasn't pristine (I suspect it had been in outdoor storage for a while) however it drove perfectly and the pick up and drop off were faultless. Alamo are not the cheapest but they're very competitive and I choose them because as I get older, I place more and more importance on good, hassle free, customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISTOL, GB - Reviewed by VICTORIA - 10 July 2024

" See above "

" Our experience was excellent. The staff were very friendly at Bristol airport and shout out to Jacob who was especially helpful. He explained all the insurance details clearly. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by TOMISLAV - 04 July 2024

" Worked well. Very good price. Would have been nice to be able to see insurance option at the time of booking with auto Europe. "

" Very smooth, no issues, fast and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by PETER - 21 June 2024

" I have used your company for many years and will continue to do so. "

" We had to wait 40 minutes for our car. Staff were apologetic. On drop off no problem very efficient. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DERBY, GB - Reviewed by GILLIAN - 21 June 2024

" Very helpful "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by THELMA - 20 June 2024

" Good value. "

" Enterprise understaffed and had a to wait quite a while to get my car when I arrived Liverpool airport Enterprise. When dropping it back overheard another customer being told that despite him booking a car to be picked up at a certain time they had a shortage of cars and ge would have to wait " at least an hour". Understandably he was very unhappy! I was taken care of very quickly when I dropped the car back though "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by STEPHANIE - 11 June 2024

" I had searched solely for automatic cars at the time of booking since we couldn't drive manual, but the search still turned up manual results, which was ultimately frustrating since I didn't realize I was reserving a manual. "

" We had a great experience overall, and Kieran Simmons at Inverness airport was extremely helpful when we had a flat tire and had to swap out vehicles. The roadside assistance line was a bit less helpful (couldn't locate a replacement tire for us and didn't really have other suggestions). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIVERPOOL, GB - Reviewed by BILLY - 11 June 2024

" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "

" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JULIA - 04 June 2024

" Horrible! No car, no refund... total inconvenience. Traveling with my 84 yr old mother... it was brutal! "

" The rental counter was closed when we arrived. No car! Out over $500! I'm not happy! You had all of my flight information, arrival times! I didn't think the pickup time was a big deal so I didn't touch that input criteria! I'm not happy! I will not rent from your company ... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BIRMINGHAM, GB - Reviewed by MURRAY - 03 June 2024

" Smooth and easy "

" Great service from pickup to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CHRISTINA - 26 May 2024

" Wonderful! "

" I was pleasantly surprised by the experience. The process was quick, the car was in excellent condition and the staff was wonderful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHEN - 25 May 2024

" Overall ok, but I didn't like the Audi at all, I was disappointed that I didn't get the Mercedes that I booked. "

" The car had a few faults, the brake discs need replacing as the brakes shudder. And 4th gear syncromesh is broken as it crunches everytime you select 4 th gear. I reported these faults when I returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LUTON, GB - Reviewed by SELWYN - 17 May 2024

" Good service trouble free "

" Efficient service nice car works well for me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by GARRY - 08 May 2024

" Excellent staff and service. "

" As ever Alamo was a pleasure to deal with. Would have no hesitation in recommending to others. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by PAUL - 28 April 2024

" I have no comments "

" When I collected the vehicle I was told there was no existing damage and because it was raining I didn't look closely at the car. However after driving 10 miles and parking the car on my daughter driveway I noticed there were 2 dents in the rear passenger door, one of 5 cms and another of 1 cm. I contacted Alamo immediately and after 2 attempts I finally got to speak to someone. They told me to send them photos of the existing damage and they would amend there records. There was no problem returning the car and my deposit was returned. Lesson learned - don't just accept what they tell you when to pick up the car and always look carefully for existing damage, even when it's raining. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MANCHESTER, GB - Reviewed by STEPHEN - 27 April 2024

" Very happy with the whole experience "

" Very efficient service with friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by CA NON - 17 April 2024

" pls do your car service and maintenance. "

" I am writing to express my dissatisfaction with the recent car rent. I discovered that the engine oil and the ad-blue was insufficient, and this troublesome me during the entire trip and really spoil my mood. On my booking, I requested and mention that I will cross-border to Edinburgh. However, the car is not really under maintained, I had to refill 6L engine oils and 10L ad-blue in order to continue my journey. I told one of you staff regarding this incident and she said will help me to do refund. Anyway, I'm still waiting for refund. If you need any proof, I can send you video that show insufficient engine oil and ad-blue. Thank you. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 1

EAST MIDLANDS, GB - Reviewed by JANE - 11 April 2024

" Cars in good condition. Efficient staff "

" Always pleasant and efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by EDIS - 09 April 2024

" Really slow response to my email questions and I've also had to ring on many occasions to get answers causing my phone bill to occur unnecessary charges. Honestly I've rented from you before and not had an issue ever but this is the first time something has happened when renting through Auto Europe and the situation has been handled terribly. I've rented trough RentalCars before and had a issue that was resolved the same day with them ringing me and making sure everything was ok. "

" Horrible experience from start to finish, first had to wait 2-3 hours to get a car. Then received a different car. Then on my return car parts were stolen. But it the issue I had after this happened from having to ring many times to get the car recovered causing me a lot of phone bill charges and then not sticking to the original liability agreement. Just a horrible experience from ALAMO/Enterprise, I will never rent from them again and have advised many other people to stay away and they have. We will stick to sixt and other companies. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LONDON, GB - Reviewed by WING CHIU - 31 March 2024

" Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "

" 1) I appreciated your staff (Luton airport) to help me to refill the engine oil to the car (indicator - top up of engine oil required, brightened. 2) Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DERBY, GB - Reviewed by COLIN - 23 March 2024

" The staff members at collection and return (Tom & MC) we're very friendly and efficient. The quality and cleanliness of the chosen vehicle was very good "

" I had a very good rental experience, throughout the process of choosing, collecting and returning the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JOHN - 16 March 2024

" See above "

" The person who took the car from us at drop off was, according to our 9 year old son, the nicest stranger he as ever met. High praise indeed! The upgrade to the Alfa Romeo was nice too, although I would have preferred a lower range car with manual transmission, but that's nitpicking really. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by IAN - 16 March 2024

" Excellent! I rent at differing airports in the UK, when I visit my son in Sheffield, or my 100 year old Mum in WSM. "

" We had just arrived into Bristol on a delayed flight. Jon, who I actually asked the name of, normally I don't. But, due to his friendly welcome, speedy paperwork signing. Then, surprisingly, took us, in the dark rainy night, to the car, and showed us how to operate the Hybrid, that i've never driven before. Taking time again, to come running out, in the rain, to show us how to move the passenger seat back. I own a bar/restaurant, have done for 28 years, I suggest you hold on to this lad! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by NICHOLAS - 24 February 2024

" Excellent "

" All the staff are friendly and helpful. When I returned the car and was received by Yaseem I was amazed to find out he had only been there for less than a week. He was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by STEPHEN - 24 January 2024

" Good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INVERNESS, GB - Reviewed by CHRIS - 22 January 2024

" Ripped off "

" Lied to by staff regarding fuel. Ended up paying for fuel i never had. Was told by staff they was unable to refund half a tank contrary to what i was told on purchasing. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by BRIAN - 07 January 2024

" An excellent service that I would recommend in the future "

" A very good experience and will certainly use again in the future "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PHILIPPE - 06 January 2024

" See above. "

" I am giving a low score because we were ripped off: we booked an EV but on arrival were told it would only have a 10% charge. This meant we would have to recharge almost immediately. Furthermore, it would be a car that could not take a fast charger, so recharging would take several hours this time and every time. We requested a petrol alternative but were quoted 3 times the price we had already booked. We were left with no choice but to pay the exorbitant extra, which is not a good feeling for a customer! "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by JEFFREY - 01 January 2024

" Used before & always great service & friendly staff "

" Excellent service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by ADRIAN - 30 December 2023

" Great car, thanks! "

" Fast, friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by SCOTT - 21 December 2023

" . "

" Very pleasant and professional staff at Alamo. The car was well presented and in excellent condition. I booked with them believing them to be within the terminal at Bristol however all the main rental agencies are located off airport at a dedicated rental zone with a free airport shuttle provided by the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by THOMAS - 19 December 2023

" Very good "

" Very pleasant experience. Mo took care of the booking and was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by AHSAN - 15 December 2023

" I cannot remember the name of the girl who originally served me but thank you. "

" Rally enjoyed my experience. Gee and the girl who originally served me were awesome. Possibly the fastest arrival to drive off I have ever had. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by KERRY - 13 December 2023

" . "

" Car smelled of smoke Car was dirty inside. Drivers window wouldn't stay up once down and provided a constant draught. Car had a slow puncture that needed constantly and dangerously topped up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

LONDON, GB - Reviewed by REBECCA - 28 November 2023

" Thank you to your staff who welcomed me when collecting the car for hire, Ahmed and Nova. Plus a polite Matt via telephone. "

" The service was friendly informative and polite staff. I give 9/10 purely because when setting off the warning light came on for the tyre pressure (and stayed on during the duration of the 4 day car hire). You don't expect to hire a car with warning lights illuminated from the start. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by JAMES - 23 November 2023

" I needed to hire a seven seater for 6 passengers plus luggage and Auto Europe provided good options. Information provided was clear and accurate. "

" Excellent fast and friendly service at pickup and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARTINE - 09 November 2023

" All round great experience. Would hire from here again "

" Nothing bad to report at all. Car was great. Counter service at the airport was great. Cian was very helpful and a team asset with his great manner and customer service. Pick up and drop off, all great, swift and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NOTTINGHAM, GB - Reviewed by DAVID - 01 November 2023

" Very good, only one very minor fault - the car was displaying a warning light on the dash, which was unfamiliar to me. Thanks to Google I found it was a low tyre pressure warning. I pumped up all the tyres to the correct pressure, but the light remained on the dash. "

" Elin was probably the best person who has ever handled my car hire handover in all my years of renting cars - well done!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by ELAINE - 31 October 2023

" Excellent! In a time when some less reputable companies are making extra money on insurance scams and charging for "damage" for the slightest scuff Alamo use a fixed size and are fair. Going for a cheap option with an unknown company is definitely something I won't do again. Almost were great! "

" Prompt efficient and most of all professional and trustworthy. No need to worry about being scammed unlike my previous experience with green motion. I will definitely use allamo again next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARK - 26 October 2023

" Very impressed with Auto Europe "

" Counter staff at LGW was friendly but inexperienced and couldn't answer my questions about breakdown cover correctly "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by RICHARD - 23 October 2023

" Second to none "

" Excellent Service - car exceptional - staff perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by IAN - 18 October 2023

" If a customer orders something make sure they get it. "

" I had ordered a booster seat when booking car but none available when picking up car. Girl tried to tell us Granddaughter was OK as a previous child OK. But seatbelt cutting into her neck so needed something. Were told she would find out where we could buy booster seat. Girl came back with baby seat (for five year old!) then two more options - last one suitable. By that stage, girl (who kept saying she was new to job) was visibly pissed off & couldn't wait to get away. We were NOT happy as had ordered a booster seat well in advance of date of travel & annoyed at her attitude (probably because she was young & didn't understand importance of child safety). Grateful that there were no problems at drop off! "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by CAMILLE - 17 October 2023

" Wonderful overall! Thank you! "

" Lee with Alamo was very helpful in making sure our checkout was fast and made sure we knew what to expect in the process "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by NICHOLAS - 09 October 2023

" I always use Auto-Europe. It's efficient, transparent and you can cancel if necessary. It's useful to have an agent intermediary. We needed it once when there was a dispute over the date of our return flight! "

" The Enterprise/Alamo team at Manchester are always very friendly and in high spirits, which makes for a smooth and efficient hand-over. The scrath policy is very fair and de-stresses the whole experience. We handed back to Gabi, who was excellent and we could hardly believe that it was her first week. She deserves a pat on the back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by BRIAN - 06 October 2023

" Easy to book online. "

" Very helpful and friendly staff, collection and drop off were efficient and speedy. Thank you. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISTOL, GB - Reviewed by ROBERT - 06 October 2023

" Overall smooth rental experience "

" Friendly staff. Efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by PETER - 02 October 2023

" First time a mistake on documents (route to car rental) "

" Instructions how to get to the car rental in Bristol are wrong, you need to change it. Counter staff was messing around for 15 minutes, despite me having said I had a long journey ahead of me. They did not had a car that was filled up.so got a car that was about 3 quarters full, always resulting in me adding more fuel upon return. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by PETER - 27 September 2023

" All was very good "

" Everything was very professional and staff very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GRACE - 16 September 2023

" It was easy, competitively priced, convenient pickup location, really helpful staff made it a really good experience. The car had no issues, was clean, in good condition, drove well and had good fuel efficiency too!! "

" Roland who helped me pick up the car was exceptional, was above and beyond customer service, he explained the add on options for roadside assistance or having excesses waived & made sure I checked I had appropriate insurance coverage through my travel insurance to not get caught out. Professional service with a smile & great sense of humor On returning the car, George was brilliant too, so helpful, really efficient & got me on my way with plenty of time to catch my flight. 10/10 great experience hiring a car with Alamo by Ent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JONATHAN - 14 September 2023

" An excellent service, which we have used extensively over the years. "

" A friendly and efficient service in all respects. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SU - 06 September 2023

" I could not reach them by phone to explain what happened and ask for a refund of the 1 day I could not drive due to breaking my arm. Finally when I reached them after many tries, they said I could not get a refund until the contract was over, and to call again after that. I have been calling every day for 3 days but no one ever answers. I need my money back. I have the doctor's discharge from hospital note as proof of what happened, but there is no place here to upload it. Please answer your phones!! "

" They were very efficient, especially when I fell down walking and broke my arm so i could not drive, and they had to come collect the vehicle 1 day early. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NOTTINGHAM, GB - Reviewed by DAVID - 13 August 2023

" Excellent "

" Very pleased with the service given. Couldn't have been more helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by DAVID - 12 August 2023

" The car was good but not anything like I have driven before. I could not work out how the cruise control worked. The sat nov took us over a toll bridge and back again when directing us to a petrol station to fill up before returning the car. Waisted a lot of time. "

" The pick-up was very late due to a large number of people both dropping off and picking up cars. Could have done with double the staff. It was similar on the return but not as bad. The chap who received the car on return was extreamly helpful. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by NICHOLAS - 26 July 2023

" Good car, good staff, incredibly poor management to have so many clients waiting for a car for more than an hour. "

" It took almost two hours from arriving at the car rental village at Manchester airport to being able to leave with the car. Extremely poor availability of cars, although staff were polite. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BIRMINGHAM, GB - Reviewed by PREBEN - 10 July 2023

" When I order a rental car several weeks in advance, I expect a car to ready when I show up on time. "

" No car available at pick-up due to overbooking. After long wait signed paperwork for car that turned out to be a pick-up truck. Declined the car and was given a car that was not a SUV as ordered. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LINDA - 30 June 2023

" No further comments "

" Staff were very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by GARY - 15 June 2023

" I asked about cars for disabled, an automatic your employee said they would give us a discount, which never came, you people broader on discrimination. Will in the future book with Alamo direct or other booking company- "

" Alamo very good. As soon as i told them about Auto Europe not caring they upgraded the car from Insignia to Mercedes GLA 220. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SOUTHAMPTON, GB - Reviewed by SCOTT - 02 June 2023

" Have used before and will use again. "

" Absolutely perfect rental. This doesn't happen so often which made this stand out. Pleasant staff and the car was perfect despite 10,000 miles already. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by KENNETH - 18 May 2023

" Overall efficient and welcoming "

" Efficient very friendly welcome by James. On our way speedily "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by JACK - 07 May 2023

" All good! "

" All good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by RICHARD - 03 April 2023

" Staff brilliant but disappointed with car - nothing really wrong with it - just not to my liking or style "

" Have used Alamo and Enterprise in the past and always found them to be top performing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EDINBURGH, GB - Reviewed by MICHAEL - 30 March 2023

" Zero issues. Fast and friendly service. "

" Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SCOTT - 30 March 2023

" Easy website to use, great service and prices "

" Great friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by IAN - 23 March 2023

" As always very straight forward "

" Free upgrade of car, very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by RICHARD - 17 March 2023

" Would definitely use again "

" Car excellent value and in very good condition, staff excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by LYNNE - 06 March 2023

" Simple and easy, booked online, staff at collection so very helpful, the same with staff at the drop-off point, made even better as there was a courtesy bus to the airport. Will definitely use again "

" Easy to deal with, friendly and helpful staff, will automatically use you again as you are so efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MARCEL - 27 February 2023

" Everything worked well. "

" Very Professional. Check in and Return was uncomplicated and went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by STEPHEN - 20 February 2023

" Everything worked. The car was ready for me. "

" They were ready for me to pick the car up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by NICHOLAS - 24 January 2023

" Overall excellent and very good value "

" Window screen wipers were ineffective in reasonably poor weather. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by JORGE - 19 January 2023

" straightforward readily quotes through to booking "

" Customer service second to none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NOTTINGHAM, GB - Reviewed by PATRICIA - 11 January 2023

" Very good "

" Shay and Saba were excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by KEN - 03 January 2023

" See above #3 "

" Excellent service & overall experience. The only minor fault was that the flip car key kept getting stuck & needed oiling. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LONDON, GB - Reviewed by DAIRE - 02 January 2023

" As point 3. "

" Staff were great. Pick up and drop off very easy. Delayed picking up - called ahead - staff very accommodating - much appreciated at a stressful time of year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ABERDEEN, GB - Reviewed by CHRISTINE - 31 December 2022

" All the staff we encountered were friendly & helpful but the car wasn't fitted up for winter driving in the North of Scotland having tyres fitted that struggled on icy, snowy & wet roads, "

" The only problem we had was with the car, it hadn't been cleaned on the outside plus renting in Scotland in December there were only summer tyres fitted so the road holding was terrible on snow, ice & through puddles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LONDON, GB - Reviewed by RAYMOND - 09 December 2022

" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "

" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by GEOFFREY - 07 November 2022

" Collection staff not very good "

" Not happy with first vehicle offered as had scratches which were not recorded and the vehicle was due for mot "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

LONDON, GB - Reviewed by PAUL - 25 October 2022

" Excellent and good value "

" Everything was very good indeed. A perfect rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by DAVID - 20 October 2022

" Very smooth and unlike some car hire companies no microscopic examination of the car when it was returned. "

" Overall very good but tank was not totally full even though paperwork said it was. Also there was a mark on the front passenger door that should have been detailed when we picked the car up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by STUART - 15 October 2022

" The driver window in the car was not sealing but I reported this to the lady on arrival "

" Cameron was extremely attentive and as a management trainee was showing his calibre "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LUTON, GB - Reviewed by STUART - 05 October 2022

" EASY PROCESS "

" PROFESSIONAL STAFF "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MANCHESTER, GB - Reviewed by ABDUL RAHIM - 17 September 2022

" The online booking was very intuitive and easy to use. The terms of the rental were clearly stated and the prices for the different providers made comparing the offers very easy. I would definitely use Autoeurope again when renting a car again if i'm heading to Europe. "

" I was served very well by your staff during my pickup who explained the rental process very well and provided good deals to upgrade my rental. Upon returning the rental, your staff by the name of Tom made the return fast and quick which let me proceed to catch my flight at Manchester airport quicker. Really appreciate the quick turnaround during and after rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PAUL - 15 September 2022

" Auto Europe provides an easy and simple way to compare deals between different rental companies. Using their search I was able to get a good deal on the car I needed. "

" A very painless and good experience from booking to rental and return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SUZANNE - 08 September 2022

" Very disappointed with the service. "

" Accused of damaging car, tried to charge me £1500, but I'd taken pictures of proof that the damage was already there at pick up. Very untrustworthy, appeared to try to fraudulently charge me. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

BRISTOL, GB - Reviewed by JOHANNES CHRISTIANUS - 07 September 2022

" Nnnnnn "

" Nnnnnn "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LONDON, GB - Reviewed by ANDREW - 31 August 2022

" 1st class "

" 1st Class Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PATRICK - 28 August 2022

" Car very nice, but pick up frustrating. "

" I was annoyed to find no office or pick up in Gatwick north terminal as notified in email. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by TERRENCE - 06 August 2022

" Our experience was the complete opposite provided by QEEQ who gave us no service or composition for not having the vehicle which was paid for 3 months prior "

" We ordered a 7 str for 6 people and the one they had wasn't big enough for 6 people but Lois Clark of the Southampton office went out her way to accommodate us by providing 2 cars without extra costs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RORY - 06 August 2022

" The vehicle was nothing like the description in the booking which caused inconvenience "

" The car was far smaller than the booking suggested. It was a hybrid and had no charge when collected with a tiny fuel tank. No alternative was available. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by MARK - 28 July 2022

" Terrible, spent 40 mins on hold and then the respective hung up on me.. Disgusting. "

" My car was cancelled without any e mail, or waning given to me. I had to pay double to rent a car at short notice. This was the second bad experience with your company. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

EDINBURGH, GB - Reviewed by CARLO ALBERTO - 26 July 2022

" Very efficient "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LONDON, GB - Reviewed by BARRY - 22 July 2022

" Everything went smoothly and I would use again "

" All staff were very helpful and friendly and the aftercare (follow up phonecall) was a nice touch "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by JAMES - 18 July 2022

" Good experience with service and car "

" Efficient staff and car was as expected "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LEEDS, GB - Reviewed by NICOLA - 12 July 2022

" Very good experience "

" Pick up and drop off went really smoothly. Car was really good. Definitely would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EXETER, GB - Reviewed by KAREN - 02 July 2022

" I was very impressed with Johnny at Exeter Airport pick up. Quite frankly he was the most knowledgeable, helpful and friendly car hire employee I have met in a ,long time. I find car hire very difficult in the UK--unlike other countries. My suggestion is you launch a Customer Relations course for all staff and out Johnny in charge, "

" Johnny at the Exeter airport was a great help----an asset to your company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by LORENZO - 29 June 2022

" Autoeurope offers best value and clear terms and conditions for an easy rent "

" Quick pick up and easy drop-off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by STEVEN - 10 June 2022

" The staff at Newcastle for pick up and drop off were excellent. The new broader car damage acceptance limits are better and very clear "

" The staff at Newcastle for pick up and drop off were excellent. The new broader car damage acceptance limits are better and very clear "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by JOHN - 14 May 2022

" Very disappointed with car . Did not realise we were dropping a group with the Nissan or how poor it was. Alamo staff good, but seemed short of cars. No fault of Auto Europe. "

" Booked mid size suv Ford Kuga or similar. We were given economy Nissan Juke, which turned out to be uncomfortable and noisy. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LONDON, GB - Reviewed by ANNE - 01 May 2022

" The entire experience, from collection from the terminal to drop off was first class, and mirrored on my return journey. The customer service was excellent and I was treated with courtesy and respect throughout. Highly commended! "

" Customer service was first class - the staff were very considerate and went out of their way to help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MELANIE - 01 April 2022

" easy to use, great comparisons and excellent selection. Will use again. "

" Excellent experience. Have used other car rental firms before but Alamo was by far the best. Georgia who handled the collection was polite and explained everything perfectly, no hidden extras. Adam who took the vehicle back was efficient and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by ANTHONY - 22 March 2022

" Good overall, but no staff there at drop off "

" No one present at drop off, apart from that very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JONATHAN - 11 March 2022

" By using Auto Europe I was able to compare vehicles and get the best price for my trip. "

" Nothing to add really. The collection and drop off were very quick and efficient and everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by ROBERT - 27 February 2022

" All staff were great a very reasonable extension arranged with no fuss and a great price when our plans had to change. "

" The after hours return service is excellent with no problem returning me to my hotel. Would thoroughly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUTON, GB - Reviewed by BRIAN - 24 February 2022

" Good "

" Iqra Rehman was very kind and cheerful and professional both on pick up and drop off despite darkness and then dreadful weather. Many thanks to her please "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LONDON, GB - Reviewed by FERGUS - 17 February 2022

" Great experience except for hour long wait to pick up the car after check-in "

" Great experience except for hour long wait to pick up the car after check-in "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DERBY, GB - Reviewed by RONALD - 16 December 2021

" Very easy to book good prices "

" Very professional easy to deal with and so polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LONDON, GB - Reviewed by GEMMA - 15 December 2021

" As above, a very pleasant experience. "

" Hiring the car was very easy and efficient. Staff quick to answer the phone and help with queries. Lovely car too! Will use again when I'm next in the UK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JACQUELINE - 25 November 2021

" We were dropping the car off at 4am in the morning expecting to catch a shuttle bus to the terminal. Hung around waiting for 30 minutes in the cold. In the end a bus going to the terminal stopped and the lady driver told us to hop in as shuttle service didn't start for another 30 minutes or so. Do think there should be signs to inform you of this and also car rental knew what time we were returning the car. "

" One of the best walk around with Eva. Friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LONDON, GB - Reviewed by MICHAEL - 24 October 2021

" Good but expensive "

" Good but expensive "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DERBY, GB - Reviewed by PAUL - 22 September 2021

" I have very happy with the whole experience provided by Enterprise on behalf of Alamo. "

" I have very happy with the whole experience provided by Enterprise on behalf of Alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by FILIPPO - 17 September 2021

" Good company, used it now four times from BRS, excellent staff, easy processes; it gives me confidence to deal with a professional outfit, compared to many "cowboy cheap rent" out there. Shame prices went skyhigh this time. "

" Professional and friendly staff, easy process to collect and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by RONALD - 25 August 2021

" definitely use again "

" friendly welcoming staff at rental desk. No add on sales pressure. efficient hand over and explanation of the vehicles controls. Spotless clean vehicle. Quick handover on return.. Rental was more expensive but the service and not feeling bullied into extra add on's I did'nt mind so much. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by WILLIAM - 02 August 2021

" See above "

" It could not have been better in any way at all. The agent was friendly and efficient. He dis not try to sell me any extras but helpfully explained the extra insurance. Amazingly, they called me to tell me I had left my spectacles in the car before I had even noticed they were missing! Alamo at BHX is ace, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GAVIN - 14 June 2021

" Very smooth "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by ANNE - 07 June 2021

" Easy to compare prices and find the right car/provider. Good communication - email with voucher and details plus a very handy reminder email a couple of days before I'd booked the hire car. "

" Great location, good range of vehicles and a very competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CARL - 06 June 2021

" All went well and smoothly. Just wish car rental prices weren't currently astronomical (especially in the USA-- thanks Covid and the downsizing of rental fleets). Hope it will improve soon. "

" Alamo by Ent is one of the big/good rental chains. You can always use them with confidence as you know you can expect good products and service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EDINBURGH, GB - Reviewed by CHRIS - 05 June 2021

" Fine, as always "

" Fine, as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by LESLEY - 01 June 2021

" The staff were pleasant and offered insurance etc but without being pushy, I didn't wait long (but I was the only customer at Gatwick!) the drop off went smoothly. All was well. "

" My car was upgraded free of charge and without my having to ask and I had a brand new, super Kia Sportage, as opposed to a Ford Focus. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by ROBERT - 01 June 2021

" see 3 above, not a happy renter "

" Have been charged a fuel charge, I have queried this as I have photo of dial at drop off, still no reply!!!! condition of car was poor, Air con very poor and vehicle had rather a lot of damage and quite a high mileage for a hire car, didn't expect that from Enterprise, I have used before and normally great, disappointed. Attendant was trying very hard to sell us insurance, to the point of being irritating, I know its in his job description, perhaps enterprise need to look at their approach "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 3

LONDON, GB - Reviewed by MAYANK - 22 May 2021

" suggest you do a full audit of this branch "

" booked 7 seater auto but got 7 seater manual as they did not have the auto i booked. they offered a 9 seater auto which was on their system as available but then they could not even locate than on their forecourt. lucky we had manual license. had to take the manual and settle for a discount after a wasted hour negotiating. but this is not what we had booked or planned. their inventory system sucks as does their validation checking system for bookings. in all my time of booking hired cars, even abroad, have never experiance such incompetent service and that too from a large company. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 2

SOUTHAMPTON, GB - Reviewed by IAN - 07 May 2021

" Whole experience was straightforward and very very good. I will definitely be using auto Europe again. Special mention in particular to Bethany who help me with a couple of queries. "

" Whole process from start to finish was stressfree. This was a welcome relief, as I was going home to attend a funeral I'm not having to worry about anything to do with my higher car, gave me great peace of mind. Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JUAN MANUEL - 07 May 2021

" As always autoerope didn't dissapoint "

" The staff was very kind, 5 stars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BIRMINGHAM, GB - Reviewed by STEPHEN - 15 April 2021

" Very good service "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by DAVID - 13 April 2021

" I have used auto europe several times a year for some years apart from 2020 due to the coronavirus pandemic which curtailed travel. . The experience has always been good. I notice that prices have gone up since my last full year of hiring. In my memory, I was regularly able to get car hire for 2/3 weeks at a time, for approx 100 pounds per week. Those prices seem to have been left behind. Pity "

" All went well with the hire apart from the dropoff, when there was no-one in the office. I understand the situation is probably caused by coronavirus aspects, but nevertheless not being able to get a formal acceptance of the car at the end of the hire period is less than perfect. After 3 days i have not yet had any mail to confirm that the car was returned in good order. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DAVID - 06 January 2021

" Very satisfied "

" Very smooth and helpful pickup "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by SHWETHA - 27 December 2020

" No comments "

" No comments "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

EDINBURGH, GB - Reviewed by GERALD - 19 December 2020

" Only gripe was some previous renter of the vehicle had smoked and there was a smell in the vehicle "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SOUTHAMPTON, GB - Reviewed by DUAINE - 25 November 2020

" Good all round experience easy to book and collect. Will use it again in future. "

" Great experience easy to use and my rental car was a nissan juke. It did the did the job and the mrs was pleased. Winner "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LONDON, GB - Reviewed by STEPHEN - 23 November 2020

" Good service and prices "

" Many thanks to Lucy for the care and attention I received. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by JOHN - 21 November 2020

" good "

" friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by CHRISTOPHER - 18 November 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by EMMA - 10 November 2020

" I had to fly for an emergency and tried to book a car after payment details taken I was told I would be contacted by a rep, I wasn't and had to scramble for a car at the airport to get to the hospital. I am really upset "

" No one called/contacted me to confirm my booking so I didn't experience Alamo "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by JANE - 09 November 2020

" Because I prepaid, I could not get any money back when I returned my car a week early. I had not know how long I would need it for as I was visiting my father in hospital. "

" Alamo were very efficient "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by DEREK - 02 November 2020

" Will definately use them again "

" Treated very well by desk staff, very polite and alert at all times special mention for Dragos who was very helpful and polite "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by DOROTHY - 19 October 2020

" See above "

" Friendly staff, clean vehicle, hassle free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by RORY - 09 October 2020

" Excellent service and car. Thankyou "

" Really good service from arrival to return delivery. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by PATRICK - 08 October 2020

" You bring new meaning to the term 'customer' "

" I am extremely unhappy customer. For my birthday my wife arranged a staycation in Cornwall. We booked with you as normal. On collecting the car I was asked to produce a credit card to secure the £200 deposit. I have normally provided my Visa Debit Card as surety. For some reason this was not accepted. My credit card was blocked at my request following a scare and I was in the process of waiting for it to unblocked. This normally would have done within a few hours but took much longer due to covid. As a result I was unable to complete the booking. The sympathetic rental rep informed me to contact customer services and given what had transpired, I should be able to be refunded. I contacted your customer service department. As a loyal customer over the years I explained what had transpired and that duly in part to the climate we are in I was unable to fulfil the booking (had it not been for Covid, I would have had the card unblocked within 2 hours). I also explained my wish to just transfer this is booking to another booking, in much the same way the hotel has done in Cornwall. Only to be informed matter of factly that I get my money back if I cancel within 48hours. Its a disgrace that some companies don't exercise any discretion for genuine instances where the pandemic has adversely impacted their customers and use that to make money. I am very disappointed at this. If a hotel in Cornwall and various other services can be flexible during this time, why can't you? I will take this further. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NEWCASTLE, GB - Reviewed by JIM - 08 October 2020

" Very good "

" Excellent service all round will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by SARAH - 05 October 2020

" Good "

" My only issue was that I had to cancel my vehicle and when I called back less than 24 hours laters to rebook I was charged over £100 extra. As a loyal Alamo customer in the UK and Switzerland I had hoped for some understanding. Otherwise as excelled as usual, Alamo is the only company I use. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISTOL, GB - Reviewed by DANNY - 04 October 2020

" More than happy to recommend to anyone looking for a smooth & hassle free rental experience "

" Very happy with the Alamo by Enterprise car rental experience especially during these difficult times & will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GLASGOW, GB - Reviewed by ANTHONY - 01 October 2020

" Good car. Efficient service. "

" Fuel gauge was pathetic - quite important for full-2-full. The "shift" light on the dashboard is malfunctioning, causing inappropriate attempts to shift the stick. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GLASGOW, GB - Reviewed by NEIL - 30 September 2020

" I found it reassuring to have Auto Europe check the options for me and bring the numbers onto one page--a great time saving! Alamo were completely brilliant! "

" This was a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by GIUSEPPE - 30 September 2020

" Good and easy process "

" Arron has been friendly and professional! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEEDS, GB - Reviewed by ADAM - 30 September 2020

" Fantastic "