" Good experience "
" It wasn't completely clear at Heathrow how to get to the pick up Point. SomeClearer instructions on the original paperwork would have been helpful. We had a passenger in a wheel chair so it made it tricky getting him to the Pick up point. Other than that it was great car and good customer service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very professional and helpful best experience I have had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy to recommend Auto Europe "
" Excellent throughout. Only criticism was that on returning the car there was no space to get in the return bays. Thankfully, a really helpful staffer realised the situation and quickly sorted space for everyone and she even processed our return very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Thank you for good selection of service providers. "
" The service was fast and friendly. The car was in god condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "
" The car had not been checked properly when I picked it up as the bumper was damaged and the bonnet was partially open. Now Alamo are trying to charge me for the damage but I have pictures showing it was damaged when I picked the car up! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Plenty of choice of vehicles and different hire car companies "
" All staff were extremely pleasant and helpful on arrival and departure of the car. The car was clean and comfortable. Check in went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good offering at fair price. "
" Queue of 40 mins to collect car, many counter staff but seemed to give too much information, no benefit from having done pre-checkin! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As always, works well when there are no problems. "
" All OK. Car very thirsty - used a lot of petrol. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Top class vehicle. Easy transaction. Staff very helpful and polite. Very pleased with the service. "
" Easy and Convenient transaction without any hassle. Staff are very friendly, polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was a 'last minute' hire through Autoeurope and it all worked without a hitch. "
" Gerry efficient at a busy time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The rental was fine, just think the logistics need to be better for a car booked a month before, it should have been clean and ready to go. "
" There was no car ready when I arrived and after about 30 min I got a car but it hadn't been valeted, the windscreen was very dirty on the inside! and it was filthy on the outside. I reported this when returning the car and was told I would get a voucher for a free upgrade next time I rented from you, but haven't received one yet. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" Easy booking "
" Pick up was a little slow but drop off really quick and easy. Staff all very friendly. Would have liked to sign to acknowledge no damage or issues with the car on return to be completely clear there were no charges. But overall good value and service "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Speed limiter alarm could not be disabled. Constant alarm when over the speed limit by 1 kph. Distracting and dangerous. "
" None. Good service both ends. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" xx "
" The car was not well-maintained. I had to replace the battery in the key, The car indicated throughout the rental that it was in need of a service. It also induce aged a need for tire pressure. A panel inn the interior was loose and kept coming off. I visited another enterprise office where they helped stabilise that, and also found rubbish behind the panel, indicating an ongoing problem. I was unimpressed with the condition of the car. The staff were reasonably helpful. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always use the company "
" Helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe website was easy to use. The rental company chosen, Alamo, with its seemingly aggressive sales policy, poor and unethical staff leaves much to be desired. "
" Aggressive attempts at selling of insurance related products. Made to wait until 18H00 before a car was made available. My estimated time of collection was 16H30, I arrived around 17H00 due to a flight delay. An additional fee was also taken upon collection. To date, and after two email requests to Alamo, no response to what the fee relates to has been received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto europe excellent as always. "
" Airport rental hub in chaos. Alamo check in not organised. Long queues and not enough staff. Car not available invoking a further 30 min delay on top of 40 min queue. Extortionate additional driver rate. Extortionate rental price. Definitely avoid Alamo at all costs. Car was good. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Horrible and disappointing. Made to pay so much more for car rental! Would have just gone straight to the car rental company directly! "
" Hugely disappointed experience. On arrival, I was told the car was not available and I needed to add another £88 to upgrade to the next available car! it was a confirmed reserved booking and yet the car isn't available and made to pay more? To make matters worse, the advisor just said "U can cancel your reservation and go to another company!" Extremely rude and unprofessional. No attempts to help solve the situation. Never again! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Auto Europe are a great company to rent through "
" Pick up and drop off were excellent. Car had torn carpet beneath the drivers feet. The rental was expensive due to being whit week but it was the cheapest car I could find. Would rent from them again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Reggie was very helpful during drop-off "
" Excellent service for both airport pickup, collection and return of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well. We liked the car, it was ideal for our trip "
" Staff at Manchester were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quality for money "
" Excellent service. Staff are very friendly and helpful. They have patience with all their customers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to navigate the website for choice of car "
" Very slick operation, I was impressed at how smooth it went "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very simple and reliable "
" Arrived late and they felt with the situation perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" VERY SATISFIED "
" I was quite pleased with the entire experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" As above "
" Very friendly staff at pick-up and drop-off. Vehicle could have been a bit cleaner inside but was otherwise in very good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" good "
" bit of confusion over insurance, but good apart from that "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I use Auto Europe around the world several times a year and have never once had an issue. For this reason, they will continue to be my supplier of choice. "
" A very smooth pick up and drop off. Shuttle bus to the terminal waiting for pick up and drop off. Alamo staff were helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking experience was good but left disappointed after Alamo billed hidden charges "
" Hidden charges billed after rental that were not agreed to "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" The usb was wrong connection & I had. To wait about 19 mins to be served. "
" I had to wait over 29 minutes to be served once I'd arrived from the airport. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" Reasonable price. Good car. Efficient staff "
" Really good wouldn't hesitate to use again as long as reasonably priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good I would highly recommend Auto Europe to anyone who wants good service at a reasonable cost "
" I booked a manual but decided I wanted an automatic. The staff were very kind and efficient in finding one with a little extra cost. A lovely BMW Thank you "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall service was efficient and friendly "
" Staff friendly and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great service and friendly staff. "
" Great service and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Xx "
" Very efficient staff, rapid processing and competent management of the whole rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very happy with Auto Europe. This is the 2nd time I've booked a car with Auto Europe "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As 3 "
" Having used Alamo on a number of occasions, I am highly delighted with the service and cars provided, at a competitive cost "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy. No hard sells. Just efficient and friendly service "
" Staff at Manchester airport were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very efficient and friendly. I had a nail in the tyre and I would like to have heen told the final price by now, as I need to claim on my excess. "
" I really appreciated the upgrade. I wouldn't have got through the snow without it. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was offered a 10% extra discount for the next time we book for the key fob battery failure. Very nice gesture, much appreciated "
" No problems apart from battery in the key fob. Had to replace it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall bad experience and very bad vehicle "
" Vehicle had not been cleaned, did not have screen wash, dashboard warnings for on vehicle, for instance cameras not working. Vehicle was 3 quarters full when picked up "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As always AutoEurope is my first choice "
" All went really well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good apart from the extra charges which will make me hesitant booking again. "
" They persuaded me to pay an extra £150 for insurance even though I thought it was covered when I booked through Autoeurope? I also had to pay £70 for the week to have an automatic car. This additional £220 meant I did not feel that I received value for money. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not a fan of 3 cylinder under powered cars but I guess that is what modern life gives us. Glad I didn't need to use the car in hilly and challenging areas. "
" Good service at both ends of hire. Staff very professional. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" . "
" Staff were super efficient both on collection and return. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "
" A great car hire experience , for pick up and drop off. A great quick and easy service by the people who served me. Could not ask for anything more. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good rental company, highly recommended "
" Having used Alamo on numerous occasions, I find them to be very reliable and competitive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well enough and no complaints... "
" Excellent team ..not least Ruta and Sombit Banerjee. Professional outfit ... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great from start to finish! "
" Ben at Alamo was brilliant! From start to finish he was great and helped me so much! After a chipped windscreen I was incredibly upset and worried returning the car - because I had the adequate cover everything was fine! Ben made sure everything went smoothly and I would recommend to anyone! Thank you Ben! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with my rental with Alamo "
" Friendly staff on collecting and returning the hired vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very good experience! "
" Exceedingly organised and helpful. Slick and quick handover both arriving and departing from Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and helpful "
" Great experience. Polite and convenient. My only comment is that inspecting the car when taken on was in a relatively dark area - the drop off inspection was under glaring lights! There were no issues but it was hard to see during the initial inspection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Super "
" Brilliant service, very friendly staff, lovely car and easy drop off. Couldn't have been better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see my comments at 3 above. "
" Very disappointed at the pickup. We were subject to severe pressure to purchase the additional excess insurance and the potential dire consequences if we did not purchase the additional insurance. We asked about the CDW we had included and the member of staff was not able to explain what this was. While there we went on line and purchased our own "excess insurance" cover which cost 10% of the price quoted. The member of staff attempted to dismiss this and said it would probably not give us adequate cover and attempted the hard sell again. We were quite disappointed with the whole pick up experience. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Great experience. Will be using them again. "
" Dropped the car off with Tusan who kindly took my heavy case out of the boot. He was so nice and gave me directions to the airport hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Disappointed in Alamo "
" Car had a bad smell inside and also was not clean "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Extremely satisfied, would recommend Auto Europe "
" Used Auto Europemany times, extremely satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well enough... "
" Profesional, efficient and friendly staff... "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy, pleasant, quick "
" Easy to book online, quick check in each end. Great car - Kuga ST Line "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very profession & friendly staff Would highly recommend "
" Great service 11/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the Quote layout is the best in the business "
" There were some problems on my side and the staf at Alamo could not have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3. "
" Problem with dashboard warning light near start of rental was efficiently dealt with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All Good, Thanks..... "
" Hi Guys, All good except when Alamo/Enterprise emailed me the contract after collecting the car from Heathrow the drop-off location was Heathrow & should have been Leicester. A couple of calls later & it was sorted by Piers @ East Midlands Airport, Thanks..... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Great as always. "
" I rent frequently from Alamo/Enterprise and have always had a first class experience throughout. This time however there was a problem. At the end of a long day I arrived to find that despite my reservation there was no car waiting for me and I was told to wait. After 15 minutes or so I had had enough and approached the counter staff member (who had in the meantime walked past me once or twice without making any eye contact or offering encouragement during my wait) and I asked for an explanation. Her colleague overheard and immediately offered me an automatic instead of what I had ordered. I agreed and wished I had been offered it in the first place as it was a perfectly acceptable solution. On return the usual cheerful "checker-in" dealt with me in the pouring rain and asked how it had gone. I calmly told him my pick-up story and he immediately apologised and offered me £20, which was unexpected. I thought it was typical of the Enterprise/Alamo service, well intentioned and sufficient in principle. Sadly when the deposit refund came through the £20 was not there and I have not received any voucher or similar by email. So it seems that the gesture fell by the wayside somewhere. So I am disappointed by this experience, which I hope is an isolated instance. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nil "
" Very efficient and helpful when we got a small SUV that not what we booked. A lady was helpful when we explain our predicament to her and she assured us she will get a bigger car for us. Thru enough she got us the car model that we book earlier. ( I cannot recall her name) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When we had trouble, with Alamo being closed, Autoeurope was also closed and we couldn't get any help. Also, as advised to us by Alamo, when booking direct with them, they have the ability to amend things if needed, but can't when it's done through Autoeurope. "
" 11pm is far too early to close at Heathrow airport. Because we couldn't get to them b efore they closed, we were stranded. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would normally take AE full insurance cover, but for this vehicle it wasn't an option. It would be better if AE offered this on all vehicles. I had hired a car with Alamo, through AE the previous week and was able to take the full cover on that occasion. So strange it wasn't available. But on the whole, I am satisfied with the AE service "
" I was disappointed with the way that the staff tried to pressure my wife over and over to take out their additional insurance. On returning the vehicle the staff pointed out some damage on one of the tyres and said they would keep my £200 deposit. I found this damage suspicious as, firstly staff were not keen on me photographing the vehicle, secondly, on return the staff walked straight up to that specific wheel (back left) and immediately pointed to the area, it was as if they knew it was there, (an odd place to start the inspection as you would normally do so from the front as you approach the vehicle) and lastly because they said if you show me the picture of the tyre when you collected the car, the they wouldn't make the deduction, which again suggests it was pre-existing. Unfortunately I only took pictures of the rims not the tyres. I have still not had the off hire paperwork they said they would send me straight away. I would not rent another vehicle at Alamo Luton again "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Would definitely use the company again and recommend them to others! "
" Quick efficient service. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We have used Auto Europe for a number of years and there is only one word to sum up their service - excellent! "
" Check in staff were very quick, helpful and efficient. Two female members of staff, sorry I don't know their names. Car was better than expected - very nice and suited our needs perfectly. Drop off was quick and easy, car inspected and refund made instantly. Toosan (sorry if misspelt!) was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfectly Satisfactory "
" Although the Journey from Terminal was quite long once there they were expedient & efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Hassle free, great service, thank you "
" Very friendly Professional Helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good thanks it all worked, even the AA man when t.he engine warning light Went on!! Just a Gremlin "
" V g pick up process, young man v helpful and explained lots of little cr quirky details "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" The vehicle was fantastic and great to drive. The day of collection was terrible with it taking almost 1 1/2 hours waiting to pick up the car. I did receive an apology email and it was mentioned when I dropped off the vehicle that I would be receiving a cash refund back onto my credit card as way of an apology, but I have yet received this back onto my credit card. Dropping off the car was quick and easy. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "
" Everyone was friendly, both at pick up and drop off, I can't rate them more high. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As previously the whole process of booking with you is simplicity itself - hence why I used you again so readily. "
" Along with other renters we had to stand in the car park (15-20 mins) and await a prepared car. When it arrived we then had to endure the spiel about the various excesses delivered in a way to frighten the unwary. Then when we were finally about to get the key it was discovered that my booking was completely mixed up with another when they tried to charge me circa £1500. When you add this to the differing email instructions I had received about what to do at Glasgow Airport, having already completed the 'accelerated' check in details - I was not impressed. Compared to my experience at the beginning of July (UK5670520) with Hertz it was chalk and cheese. Sorry for the rant. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Can AutoEurope highlight the key points for each rental company? Also, is it possible to highlight the excess for each company? This will help decide the best rental provider. "
" Good experience, though there is one thing I wasn't aware of - that a breakdown cover is not included in the rental. I don't know whether this is an Alamo policy or with all rental agencies. Fortunately, I didn't have a breakdown otherwise it would come out of my excess. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Quick easy and efficient to use "
" It was a very busy time at pick up and I had to queue. However Ash was brilliant and helped me really patiently and politely thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" NA "
" Location was good and the shuttle service very efficient. The car had a number of scratches and was not overly clear either inside or outside. It did the job but the car at Green Motion (previous hire) was in better condition. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" The vehicle we got was absolutely not in good condition. It was not cleaned as per thier guaranteed " Cleaning Promise". Wheels pressure and lack of diesel additive. In addition to the many scratches and dents I was pretty much disappointed. This booking was done well 8 months ahead. No substitute 9 seter to the specs I wanted. Infact it was the only one Automatic that was available at Heathrow Airport. The second vans sitting arrangement was not the way we wanted and Manuel as well. I would really would like to have some refunds as it was a disaster taking this van for a family wedding...to my disappointment. Have always had good vehicle in the past And always been happy with Auto Europe. "
" Very good service by staff "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Overall the car was easy to drive once we figured it out, it was comfortable and there was plenty of room for luggage etc. Fuel economy was good and I would recommend your service as good value for the money "
" Overall very good. The only cons were pickup staff rushed us through the process a bit and didn't really check that we were familiar with the cars controls and there was no manual in the glovebox. Only other con was that your instructions on how to get to the drop off point are abysmal and caused a fair bit of stress. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Always good service from Auto Europe "
" Excellent car; easy pickup and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car - Renault Captur. Good price for rental and fast return of deposit. "
" Fast and friendly service at counter and in car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have been using Auto Europe for years and like the choice of rentals, the great deals and the flexibility to change up to 48hrs prior to a rental. "
" All went very smoothly and we were upgraded to a larger car which was a bonus "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Never had an issue with auto Europe would use again. "
" Quite a long wait to be given the car, followed by a very long wait after returning the car which had to be chased up that we were actually OK to leave. The actual rental was fine and they were very fair. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" n/a "
" Everything was fine other than it was extremely busy and had to wait over one hour for cars to be returned/valeted before leaving. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used auto Europe on numerous occasions and been very pleased, good price, exceptional staff "
" The booking was very easy, with a good price. All the staff throughout were , exceptional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used AutoEurope for years and have always been very happy with the product. "
" I've been very pleased with my last few bookings with Alamo Enterprise. This car wasn't pristine (I suspect it had been in outdoor storage for a while) however it drove perfectly and the pick up and drop off were faultless. Alamo are not the cheapest but they're very competitive and I choose them because as I get older, I place more and more importance on good, hassle free, customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above "
" Our experience was excellent. The staff were very friendly at Bristol airport and shout out to Jacob who was especially helpful. He explained all the insurance details clearly. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worked well. Very good price. Would have been nice to be able to see insurance option at the time of booking with auto Europe. "
" Very smooth, no issues, fast and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used your company for many years and will continue to do so. "
" We had to wait 40 minutes for our car. Staff were apologetic. On drop off no problem very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very helpful "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value. "
" Enterprise understaffed and had a to wait quite a while to get my car when I arrived Liverpool airport Enterprise. When dropping it back overheard another customer being told that despite him booking a car to be picked up at a certain time they had a shortage of cars and ge would have to wait " at least an hour". Understandably he was very unhappy! I was taken care of very quickly when I dropped the car back though "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had searched solely for automatic cars at the time of booking since we couldn't drive manual, but the search still turned up manual results, which was ultimately frustrating since I didn't realize I was reserving a manual. "
" We had a great experience overall, and Kieran Simmons at Inverness airport was extremely helpful when we had a flat tire and had to swap out vehicles. The roadside assistance line was a bit less helpful (couldn't locate a replacement tire for us and didn't really have other suggestions). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "
" Left my phone in the car, but everyone at the Enterprise desk and the helpline were a great help. They went out of their way to help. I can't thank them enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Horrible! No car, no refund... total inconvenience. Traveling with my 84 yr old mother... it was brutal! "
" The rental counter was closed when we arrived. No car! Out over $500! I'm not happy! You had all of my flight information, arrival times! I didn't think the pickup time was a big deal so I didn't touch that input criteria! I'm not happy! I will not rent from your company ... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Smooth and easy "
" Great service from pickup to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Wonderful! "
" I was pleasantly surprised by the experience. The process was quick, the car was in excellent condition and the staff was wonderful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall ok, but I didn't like the Audi at all, I was disappointed that I didn't get the Mercedes that I booked. "
" The car had a few faults, the brake discs need replacing as the brakes shudder. And 4th gear syncromesh is broken as it crunches everytime you select 4 th gear. I reported these faults when I returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good service trouble free "
" Efficient service nice car works well for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent staff and service. "
" As ever Alamo was a pleasure to deal with. Would have no hesitation in recommending to others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have no comments "
" When I collected the vehicle I was told there was no existing damage and because it was raining I didn't look closely at the car. However after driving 10 miles and parking the car on my daughter driveway I noticed there were 2 dents in the rear passenger door, one of 5 cms and another of 1 cm. I contacted Alamo immediately and after 2 attempts I finally got to speak to someone. They told me to send them photos of the existing damage and they would amend there records. There was no problem returning the car and my deposit was returned. Lesson learned - don't just accept what they tell you when to pick up the car and always look carefully for existing damage, even when it's raining. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Very happy with the whole experience "
" Very efficient service with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" pls do your car service and maintenance. "
" I am writing to express my dissatisfaction with the recent car rent. I discovered that the engine oil and the ad-blue was insufficient, and this troublesome me during the entire trip and really spoil my mood. On my booking, I requested and mention that I will cross-border to Edinburgh. However, the car is not really under maintained, I had to refill 6L engine oils and 10L ad-blue in order to continue my journey. I told one of you staff regarding this incident and she said will help me to do refund. Anyway, I'm still waiting for refund. If you need any proof, I can send you video that show insufficient engine oil and ad-blue. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Cars in good condition. Efficient staff "
" Always pleasant and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really slow response to my email questions and I've also had to ring on many occasions to get answers causing my phone bill to occur unnecessary charges. Honestly I've rented from you before and not had an issue ever but this is the first time something has happened when renting through Auto Europe and the situation has been handled terribly. I've rented trough RentalCars before and had a issue that was resolved the same day with them ringing me and making sure everything was ok. "
" Horrible experience from start to finish, first had to wait 2-3 hours to get a car. Then received a different car. Then on my return car parts were stolen. But it the issue I had after this happened from having to ring many times to get the car recovered causing me a lot of phone bill charges and then not sticking to the original liability agreement. Just a horrible experience from ALAMO/Enterprise, I will never rent from them again and have advised many other people to stay away and they have. We will stick to sixt and other companies. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "
" 1) I appreciated your staff (Luton airport) to help me to refill the engine oil to the car (indicator - top up of engine oil required, brightened. 2) Your staff promised to help me to handle the claim of engine oil expenditure (~ 28 pounds) when I returned the car on 22 Mar. But, I haven't yet received (29 Mar). Much appreciated you can have a look of the claim. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" The staff members at collection and return (Tom & MC) we're very friendly and efficient. The quality and cleanliness of the chosen vehicle was very good "
" I had a very good rental experience, throughout the process of choosing, collecting and returning the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" The person who took the car from us at drop off was, according to our 9 year old son, the nicest stranger he as ever met. High praise indeed! The upgrade to the Alfa Romeo was nice too, although I would have preferred a lower range car with manual transmission, but that's nitpicking really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent! I rent at differing airports in the UK, when I visit my son in Sheffield, or my 100 year old Mum in WSM. "
" We had just arrived into Bristol on a delayed flight. Jon, who I actually asked the name of, normally I don't. But, due to his friendly welcome, speedy paperwork signing. Then, surprisingly, took us, in the dark rainy night, to the car, and showed us how to operate the Hybrid, that i've never driven before. Taking time again, to come running out, in the rain, to show us how to move the passenger seat back. I own a bar/restaurant, have done for 28 years, I suggest you hold on to this lad! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" All the staff are friendly and helpful. When I returned the car and was received by Yaseem I was amazed to find out he had only been there for less than a week. He was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ripped off "
" Lied to by staff regarding fuel. Ended up paying for fuel i never had. Was told by staff they was unable to refund half a tank contrary to what i was told on purchasing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" An excellent service that I would recommend in the future "
" A very good experience and will certainly use again in the future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" I am giving a low score because we were ripped off: we booked an EV but on arrival were told it would only have a 10% charge. This meant we would have to recharge almost immediately. Furthermore, it would be a car that could not take a fast charger, so recharging would take several hours this time and every time. We requested a petrol alternative but were quoted 3 times the price we had already booked. We were left with no choice but to pay the exorbitant extra, which is not a good feeling for a customer! "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Used before & always great service & friendly staff "
" Excellent service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great car, thanks! "
" Fast, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Very pleasant and professional staff at Alamo. The car was well presented and in excellent condition. I booked with them believing them to be within the terminal at Bristol however all the main rental agencies are located off airport at a dedicated rental zone with a free airport shuttle provided by the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very pleasant experience. Mo took care of the booking and was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I cannot remember the name of the girl who originally served me but thank you. "
" Rally enjoyed my experience. Gee and the girl who originally served me were awesome. Possibly the fastest arrival to drive off I have ever had. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Car smelled of smoke Car was dirty inside. Drivers window wouldn't stay up once down and provided a constant draught. Car had a slow puncture that needed constantly and dangerously topped up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Thank you to your staff who welcomed me when collecting the car for hire, Ahmed and Nova. Plus a polite Matt via telephone. "
" The service was friendly informative and polite staff. I give 9/10 purely because when setting off the warning light came on for the tyre pressure (and stayed on during the duration of the 4 day car hire). You don't expect to hire a car with warning lights illuminated from the start. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I needed to hire a seven seater for 6 passengers plus luggage and Auto Europe provided good options. Information provided was clear and accurate. "
" Excellent fast and friendly service at pickup and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All round great experience. Would hire from here again "
" Nothing bad to report at all. Car was great. Counter service at the airport was great. Cian was very helpful and a team asset with his great manner and customer service. Pick up and drop off, all great, swift and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good, only one very minor fault - the car was displaying a warning light on the dash, which was unfamiliar to me. Thanks to Google I found it was a low tyre pressure warning. I pumped up all the tyres to the correct pressure, but the light remained on the dash. "
" Elin was probably the best person who has ever handled my car hire handover in all my years of renting cars - well done!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent! In a time when some less reputable companies are making extra money on insurance scams and charging for "damage" for the slightest scuff Alamo use a fixed size and are fair. Going for a cheap option with an unknown company is definitely something I won't do again. Almost were great! "
" Prompt efficient and most of all professional and trustworthy. No need to worry about being scammed unlike my previous experience with green motion. I will definitely use allamo again next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very impressed with Auto Europe "
" Counter staff at LGW was friendly but inexperienced and couldn't answer my questions about breakdown cover correctly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Second to none "
" Excellent Service - car exceptional - staff perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If a customer orders something make sure they get it. "
" I had ordered a booster seat when booking car but none available when picking up car. Girl tried to tell us Granddaughter was OK as a previous child OK. But seatbelt cutting into her neck so needed something. Were told she would find out where we could buy booster seat. Girl came back with baby seat (for five year old!) then two more options - last one suitable. By that stage, girl (who kept saying she was new to job) was visibly pissed off & couldn't wait to get away. We were NOT happy as had ordered a booster seat well in advance of date of travel & annoyed at her attitude (probably because she was young & didn't understand importance of child safety). Grateful that there were no problems at drop off! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Wonderful overall! Thank you! "
" Lee with Alamo was very helpful in making sure our checkout was fast and made sure we knew what to expect in the process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use Auto-Europe. It's efficient, transparent and you can cancel if necessary. It's useful to have an agent intermediary. We needed it once when there was a dispute over the date of our return flight! "
" The Enterprise/Alamo team at Manchester are always very friendly and in high spirits, which makes for a smooth and efficient hand-over. The scrath policy is very fair and de-stresses the whole experience. We handed back to Gabi, who was excellent and we could hardly believe that it was her first week. She deserves a pat on the back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book online. "
" Very helpful and friendly staff, collection and drop off were efficient and speedy. Thank you. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall smooth rental experience "
" Friendly staff. Efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First time a mistake on documents (route to car rental) "
" Instructions how to get to the car rental in Bristol are wrong, you need to change it. Counter staff was messing around for 15 minutes, despite me having said I had a long journey ahead of me. They did not had a car that was filled up.so got a car that was about 3 quarters full, always resulting in me adding more fuel upon return. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All was very good "
" Everything was very professional and staff very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was easy, competitively priced, convenient pickup location, really helpful staff made it a really good experience. The car had no issues, was clean, in good condition, drove well and had good fuel efficiency too!! "
" Roland who helped me pick up the car was exceptional, was above and beyond customer service, he explained the add on options for roadside assistance or having excesses waived & made sure I checked I had appropriate insurance coverage through my travel insurance to not get caught out. Professional service with a smile & great sense of humor On returning the car, George was brilliant too, so helpful, really efficient & got me on my way with plenty of time to catch my flight. 10/10 great experience hiring a car with Alamo by Ent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" An excellent service, which we have used extensively over the years. "
" A friendly and efficient service in all respects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I could not reach them by phone to explain what happened and ask for a refund of the 1 day I could not drive due to breaking my arm. Finally when I reached them after many tries, they said I could not get a refund until the contract was over, and to call again after that. I have been calling every day for 3 days but no one ever answers. I need my money back. I have the doctor's discharge from hospital note as proof of what happened, but there is no place here to upload it. Please answer your phones!! "
" They were very efficient, especially when I fell down walking and broke my arm so i could not drive, and they had to come collect the vehicle 1 day early. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent "
" Very pleased with the service given. Couldn't have been more helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was good but not anything like I have driven before. I could not work out how the cruise control worked. The sat nov took us over a toll bridge and back again when directing us to a petrol station to fill up before returning the car. Waisted a lot of time. "
" The pick-up was very late due to a large number of people both dropping off and picking up cars. Could have done with double the staff. It was similar on the return but not as bad. The chap who received the car on return was extreamly helpful. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good car, good staff, incredibly poor management to have so many clients waiting for a car for more than an hour. "
" It took almost two hours from arriving at the car rental village at Manchester airport to being able to leave with the car. Extremely poor availability of cars, although staff were polite. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" When I order a rental car several weeks in advance, I expect a car to ready when I show up on time. "
" No car available at pick-up due to overbooking. After long wait signed paperwork for car that turned out to be a pick-up truck. Declined the car and was given a car that was not a SUV as ordered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No further comments "
" Staff were very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I asked about cars for disabled, an automatic your employee said they would give us a discount, which never came, you people broader on discrimination. Will in the future book with Alamo direct or other booking company- "
" Alamo very good. As soon as i told them about Auto Europe not caring they upgraded the car from Insignia to Mercedes GLA 220. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Have used before and will use again. "
" Absolutely perfect rental. This doesn't happen so often which made this stand out. Pleasant staff and the car was perfect despite 10,000 miles already. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall efficient and welcoming "
" Efficient very friendly welcome by James. On our way speedily "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good! "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Staff brilliant but disappointed with car - nothing really wrong with it - just not to my liking or style "
" Have used Alamo and Enterprise in the past and always found them to be top performing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Zero issues. Fast and friendly service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy website to use, great service and prices "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always very straight forward "
" Free upgrade of car, very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Would definitely use again "
" Car excellent value and in very good condition, staff excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple and easy, booked online, staff at collection so very helpful, the same with staff at the drop-off point, made even better as there was a courtesy bus to the airport. Will definitely use again "
" Easy to deal with, friendly and helpful staff, will automatically use you again as you are so efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked well. "
" Very Professional. Check in and Return was uncomplicated and went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything worked. The car was ready for me. "
" They were ready for me to pick the car up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall excellent and very good value "
" Window screen wipers were ineffective in reasonably poor weather. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" straightforward readily quotes through to booking "
" Customer service second to none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Shay and Saba were excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" See above #3 "
" Excellent service & overall experience. The only minor fault was that the flip car key kept getting stuck & needed oiling. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" As point 3. "
" Staff were great. Pick up and drop off very easy. Delayed picking up - called ahead - staff very accommodating - much appreciated at a stressful time of year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All the staff we encountered were friendly & helpful but the car wasn't fitted up for winter driving in the North of Scotland having tyres fitted that struggled on icy, snowy & wet roads, "
" The only problem we had was with the car, it hadn't been cleaned on the outside plus renting in Scotland in December there were only summer tyres fitted so the road holding was terrible on snow, ice & through puddles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "
" Absolutely seamless. Awesome staff. Small problem overcome very quickly and helpfully. Would not hesitate to book again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Collection staff not very good "
" Not happy with first vehicle offered as had scratches which were not recorded and the vehicle was due for mot "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Excellent and good value "
" Everything was very good indeed. A perfect rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth and unlike some car hire companies no microscopic examination of the car when it was returned. "
" Overall very good but tank was not totally full even though paperwork said it was. Also there was a mark on the front passenger door that should have been detailed when we picked the car up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The driver window in the car was not sealing but I reported this to the lady on arrival "
" Cameron was extremely attentive and as a management trainee was showing his calibre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" EASY PROCESS "
" PROFESSIONAL STAFF "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The online booking was very intuitive and easy to use. The terms of the rental were clearly stated and the prices for the different providers made comparing the offers very easy. I would definitely use Autoeurope again when renting a car again if i'm heading to Europe. "
" I was served very well by your staff during my pickup who explained the rental process very well and provided good deals to upgrade my rental. Upon returning the rental, your staff by the name of Tom made the return fast and quick which let me proceed to catch my flight at Manchester airport quicker. Really appreciate the quick turnaround during and after rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe provides an easy and simple way to compare deals between different rental companies. Using their search I was able to get a good deal on the car I needed. "
" A very painless and good experience from booking to rental and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed with the service. "
" Accused of damaging car, tried to charge me £1500, but I'd taken pictures of proof that the damage was already there at pick up. Very untrustworthy, appeared to try to fraudulently charge me. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Nnnnnn "
" Nnnnnn "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" 1st class "
" 1st Class Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car very nice, but pick up frustrating. "
" I was annoyed to find no office or pick up in Gatwick north terminal as notified in email. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Our experience was the complete opposite provided by QEEQ who gave us no service or composition for not having the vehicle which was paid for 3 months prior "
" We ordered a 7 str for 6 people and the one they had wasn't big enough for 6 people but Lois Clark of the Southampton office went out her way to accommodate us by providing 2 cars without extra costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The vehicle was nothing like the description in the booking which caused inconvenience "
" The car was far smaller than the booking suggested. It was a hybrid and had no charge when collected with a tiny fuel tank. No alternative was available. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Terrible, spent 40 mins on hold and then the respective hung up on me.. Disgusting. "
" My car was cancelled without any e mail, or waning given to me. I had to pay double to rent a car at short notice. This was the second bad experience with your company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very efficient "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Everything went smoothly and I would use again "
" All staff were very helpful and friendly and the aftercare (follow up phonecall) was a nice touch "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience with service and car "
" Efficient staff and car was as expected "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Very good experience "
" Pick up and drop off went really smoothly. Car was really good. Definitely would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was very impressed with Johnny at Exeter Airport pick up. Quite frankly he was the most knowledgeable, helpful and friendly car hire employee I have met in a ,long time. I find car hire very difficult in the UK--unlike other countries. My suggestion is you launch a Customer Relations course for all staff and out Johnny in charge, "
" Johnny at the Exeter airport was a great help----an asset to your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope offers best value and clear terms and conditions for an easy rent "
" Quick pick up and easy drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff at Newcastle for pick up and drop off were excellent. The new broader car damage acceptance limits are better and very clear "
" The staff at Newcastle for pick up and drop off were excellent. The new broader car damage acceptance limits are better and very clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed with car . Did not realise we were dropping a group with the Nissan or how poor it was. Alamo staff good, but seemed short of cars. No fault of Auto Europe. "
" Booked mid size suv Ford Kuga or similar. We were given economy Nissan Juke, which turned out to be uncomfortable and noisy. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" The entire experience, from collection from the terminal to drop off was first class, and mirrored on my return journey. The customer service was excellent and I was treated with courtesy and respect throughout. Highly commended! "
" Customer service was first class - the staff were very considerate and went out of their way to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy to use, great comparisons and excellent selection. Will use again. "
" Excellent experience. Have used other car rental firms before but Alamo was by far the best. Georgia who handled the collection was polite and explained everything perfectly, no hidden extras. Adam who took the vehicle back was efficient and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good overall, but no staff there at drop off "
" No one present at drop off, apart from that very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" By using Auto Europe I was able to compare vehicles and get the best price for my trip. "
" Nothing to add really. The collection and drop off were very quick and efficient and everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All staff were great a very reasonable extension arranged with no fuss and a great price when our plans had to change. "
" The after hours return service is excellent with no problem returning me to my hotel. Would thoroughly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Iqra Rehman was very kind and cheerful and professional both on pick up and drop off despite darkness and then dreadful weather. Many thanks to her please "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Great experience except for hour long wait to pick up the car after check-in "
" Great experience except for hour long wait to pick up the car after check-in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to book good prices "
" Very professional easy to deal with and so polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above, a very pleasant experience. "
" Hiring the car was very easy and efficient. Staff quick to answer the phone and help with queries. Lovely car too! Will use again when I'm next in the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We were dropping the car off at 4am in the morning expecting to catch a shuttle bus to the terminal. Hung around waiting for 30 minutes in the cold. In the end a bus going to the terminal stopped and the lady driver told us to hop in as shuttle service didn't start for another 30 minutes or so. Do think there should be signs to inform you of this and also car rental knew what time we were returning the car. "
" One of the best walk around with Eva. Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Good but expensive "
" Good but expensive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I have very happy with the whole experience provided by Enterprise on behalf of Alamo. "
" I have very happy with the whole experience provided by Enterprise on behalf of Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good company, used it now four times from BRS, excellent staff, easy processes; it gives me confidence to deal with a professional outfit, compared to many "cowboy cheap rent" out there. Shame prices went skyhigh this time. "
" Professional and friendly staff, easy process to collect and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" definitely use again "
" friendly welcoming staff at rental desk. No add on sales pressure. efficient hand over and explanation of the vehicles controls. Spotless clean vehicle. Quick handover on return.. Rental was more expensive but the service and not feeling bullied into extra add on's I did'nt mind so much. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" It could not have been better in any way at all. The agent was friendly and efficient. He dis not try to sell me any extras but helpfully explained the extra insurance. Amazingly, they called me to tell me I had left my spectacles in the car before I had even noticed they were missing! Alamo at BHX is ace, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very smooth "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to compare prices and find the right car/provider. Good communication - email with voucher and details plus a very handy reminder email a couple of days before I'd booked the hire car. "
" Great location, good range of vehicles and a very competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All went well and smoothly. Just wish car rental prices weren't currently astronomical (especially in the USA-- thanks Covid and the downsizing of rental fleets). Hope it will improve soon. "
" Alamo by Ent is one of the big/good rental chains. You can always use them with confidence as you know you can expect good products and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fine, as always "
" Fine, as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff were pleasant and offered insurance etc but without being pushy, I didn't wait long (but I was the only customer at Gatwick!) the drop off went smoothly. All was well. "
" My car was upgraded free of charge and without my having to ask and I had a brand new, super Kia Sportage, as opposed to a Ford Focus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see 3 above, not a happy renter "
" Have been charged a fuel charge, I have queried this as I have photo of dial at drop off, still no reply!!!! condition of car was poor, Air con very poor and vehicle had rather a lot of damage and quite a high mileage for a hire car, didn't expect that from Enterprise, I have used before and normally great, disappointed. Attendant was trying very hard to sell us insurance, to the point of being irritating, I know its in his job description, perhaps enterprise need to look at their approach "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 3
" suggest you do a full audit of this branch "
" booked 7 seater auto but got 7 seater manual as they did not have the auto i booked. they offered a 9 seater auto which was on their system as available but then they could not even locate than on their forecourt. lucky we had manual license. had to take the manual and settle for a discount after a wasted hour negotiating. but this is not what we had booked or planned. their inventory system sucks as does their validation checking system for bookings. in all my time of booking hired cars, even abroad, have never experiance such incompetent service and that too from a large company. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Whole experience was straightforward and very very good. I will definitely be using auto Europe again. Special mention in particular to Bethany who help me with a couple of queries. "
" Whole process from start to finish was stressfree. This was a welcome relief, as I was going home to attend a funeral I'm not having to worry about anything to do with my higher car, gave me great peace of mind. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always autoerope didn't dissapoint "
" The staff was very kind, 5 stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used auto europe several times a year for some years apart from 2020 due to the coronavirus pandemic which curtailed travel. . The experience has always been good. I notice that prices have gone up since my last full year of hiring. In my memory, I was regularly able to get car hire for 2/3 weeks at a time, for approx 100 pounds per week. Those prices seem to have been left behind. Pity "
" All went well with the hire apart from the dropoff, when there was no-one in the office. I understand the situation is probably caused by coronavirus aspects, but nevertheless not being able to get a formal acceptance of the car at the end of the hire period is less than perfect. After 3 days i have not yet had any mail to confirm that the car was returned in good order. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Very satisfied "
" Very smooth and helpful pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comments "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Only gripe was some previous renter of the vehicle had smoked and there was a smell in the vehicle "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good all round experience easy to book and collect. Will use it again in future. "
" Great experience easy to use and my rental car was a nissan juke. It did the did the job and the mrs was pleased. Winner "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good service and prices "
" Many thanks to Lucy for the care and attention I received. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had to fly for an emergency and tried to book a car after payment details taken I was told I would be contacted by a rep, I wasn't and had to scramble for a car at the airport to get to the hospital. I am really upset "
" No one called/contacted me to confirm my booking so I didn't experience Alamo "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Because I prepaid, I could not get any money back when I returned my car a week early. I had not know how long I would need it for as I was visiting my father in hospital. "
" Alamo were very efficient "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will definately use them again "
" Treated very well by desk staff, very polite and alert at all times special mention for Dragos who was very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Friendly staff, clean vehicle, hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service and car. Thankyou "
" Really good service from arrival to return delivery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You bring new meaning to the term 'customer' "
" I am extremely unhappy customer. For my birthday my wife arranged a staycation in Cornwall. We booked with you as normal. On collecting the car I was asked to produce a credit card to secure the £200 deposit. I have normally provided my Visa Debit Card as surety. For some reason this was not accepted. My credit card was blocked at my request following a scare and I was in the process of waiting for it to unblocked. This normally would have done within a few hours but took much longer due to covid. As a result I was unable to complete the booking. The sympathetic rental rep informed me to contact customer services and given what had transpired, I should be able to be refunded. I contacted your customer service department. As a loyal customer over the years I explained what had transpired and that duly in part to the climate we are in I was unable to fulfil the booking (had it not been for Covid, I would have had the card unblocked within 2 hours). I also explained my wish to just transfer this is booking to another booking, in much the same way the hotel has done in Cornwall. Only to be informed matter of factly that I get my money back if I cancel within 48hours. Its a disgrace that some companies don't exercise any discretion for genuine instances where the pandemic has adversely impacted their customers and use that to make money. I am very disappointed at this. If a hotel in Cornwall and various other services can be flexible during this time, why can't you? I will take this further. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Excellent service all round will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" My only issue was that I had to cancel my vehicle and when I called back less than 24 hours laters to rebook I was charged over £100 extra. As a loyal Alamo customer in the UK and Switzerland I had hoped for some understanding. Otherwise as excelled as usual, Alamo is the only company I use. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" More than happy to recommend to anyone looking for a smooth & hassle free rental experience "
" Very happy with the Alamo by Enterprise car rental experience especially during these difficult times & will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Good car. Efficient service. "
" Fuel gauge was pathetic - quite important for full-2-full. The "shift" light on the dashboard is malfunctioning, causing inappropriate attempts to shift the stick. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I found it reassuring to have Auto Europe check the options for me and bring the numbers onto one page--a great time saving! Alamo were completely brilliant! "
" This was a very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good and easy process "
" Arron has been friendly and professional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Unfortunately we had to wait one and half hours at Inverness airport to get our car because of the queue. Only one person was on the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comment for now "
" The staff wasn't helpful and very misleading "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Great "
" Easy and hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good. "
" Very efficient - good communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value "
" Connected with Enterprise - couldn't be better!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe always deliver as they say they will "
" Another happy experience with Alamo- thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very smooth and easy process. "
" very smooth and easy process. staff helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and no issues. "
" Helpful staff, easy pick up and drop off with shuttle to pickup regular. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Auto Europe let me rent a car for 10am even though you didn't have one available for another 3 hours. Counter staff eventually agreed to write an email I could use, which was helpful. Have not yet had a refund "
" Auto Europe let me rent a car for 10am even though you didn't have one available for another 3 hours. Counter staff eventually agreed to write an email I could use, which was helpful "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Overall a good experience "
" We had to wait nearly an hour to collect the car, they were very very busy. Staff trying their best, but just understaffed. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Airport location is OK, but not ideal for non travelling customers. "
" Good experience overall, however, I drove to their location and they did not allow me to park my vehicle in their location for the day, which was cumbersome. The location doesn't not offer any parking for customers that already have another vehicle that they are looking to swap (motorcycle in my case). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems. "
" Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above Price and drop off fine, staff polite enough but management of the process at pick up very, very disappointing, especially as I have used Alamo before and expected better. Maybe this is because it is now a combined company. "
" I was due to collect the car at 3.30 pm however, when I got to the office there were 2 long queues, one to book in, then I had to go to the waiting for a car queue. This took 1.5 hours, I eventually was given a car just before 5pm. I was also reminded to get the car back by 2.30 which was cheeky given that the 'rental' did not start until 5pm. We were told that delay was to accommodate COVID cleaning but I queued by the car washing area and it was taking no more time, the actual problem was a lack of cars / small fleet. It was really lucky that it didn't rain during the wait as it had been raining heavily before. There was nowhere to sit. This was a very poor experience. Drop off was easy and the price was good but for the poor experience collecting the car has made me think I would rather pay the extra and not stand for that length of time outside for no good reason. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Terrible company, I'll always pay more to avoid autoeurope "
" Terrible company, I'll always pay more to avoid autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Easy to book at highly competitive prices. I always use Auto Europe for car rentals "
" Very efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" The Vehicle was dirty and not even cleaned ref covid issues, we had to clean the vehicle upon collection, reasons given why not cleaned were we did not have staff - poor reason, vehicle had not been checked , had to fill up with oil, as we had a warning sign on dash screen oil required - long trip to Scotland and had to stop every 1 hour to check oil. poor service from rental company. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" I tried to ring your office to report delay in getting the car. On your website your office is open until 8pm Monday to Friday. I tried to call around 6.30PM and heard recorded message that no one available and office closed. "
" Had to wait 1hr to get the car. There was no booked car available with the agent. Provided a car not what I booked or similar category of what I booked. I booked Benz E class and company provided BMW 4 series. That too after waiting 1hr. Car was booked for special occasion and was disappointed not getting the booked car. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" fine. Efficient, good value, nice car. "
" 2 small points: they told me the car was petrol, and it was actually diesel. I felt bad about having nailed it to 5000 revs to get on the motorway when I opened the filler cap...secondly, 4th gear didn't work very well (low transmission oil?) and perhaps that could have been discovered and communicated before I drove off. Having said that, the lady was very happy I told her about it when I dropped the car off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Easy to find car rental with great prices. Good support through rental and quick and easy service. Have used a few times now around the world and will continue to do so "
" Very good, quick & easy pick up and drop off with good support. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very satisfied "
" Great experience and loved our Ford Focus, very clean and tidy with plenty of room "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all went very well "
" smooth and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient & helpful "
" Have used same branch at Newcastle station a number of times & always found them to be incredibly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always been happy with AutoEurope "
" at 300 pounds for a week the rental was quite expensive considering the usual holiday/ Festival demand was not there this year. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always get a good rate from Auto Europe. "
" Very easy check in and return. Representative very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" So easy from start to finish.Will definitely use again. "
" It was made so much easier for me that the car was taken to near the terminal on arrival to save time. Helped me alot as I had 3 children with me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I should have been advised that at 11am. on a weekday, your offices would not be manned. "
" On collection of vehicle informed no one here at 11am. 19/08/20 on my return.Me not happy with this. Would have used another company. On 21st. told vehicle had puncture. Agent would email pics. to date none. Also told £1,000 deposit less repair could take 12 weeks to refund. Totally unacceptable. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Bad experience "
" On arriving at the Hire Centre 20,50pm there was nobody to serve us, after a good 10 mins a guy showed up .He then proceded to accompany each customer outside to give them their keys & sort a car out for them. On my turn we went outside where he tried to sell me insurance in the dark !! I have to say I found it all very unusual . They have a brand new hire centre with nobody manning it & have to go outside to complete the hire procedure, Need to improve a lot before I would hire from Alamo again. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Terrible. Rude unhelpful staff who clearly lied about a) contacting me b) refunding my money and c)why the car wasn't available "
" Our vehicle was not available to collect as arranged. We were not informed before arrival that the vehicle was not available. On arrival we were told the vehicle was not available for at least another two hours despite you having our contact details. No alternative was offered, but we were offered a refund and told to go to one of the other hire desks to see if they could help. We did this and returned for our refund and were then told it couldn't be prossessd at the desk. I tried several times to call your office with no response. Now 12 days later and still no refund. This will now be reported to my credit card company as fraud as the 'goods' have not been delivered as per our contract "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" See above "
" I find your insurance charges ridiculous, the addition we paid to remove excess was far too much. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Easy and quick "
" Professional and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very quick from getting off flight to vehicle being provided. "
" Very pleased with service and standard of car provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See point 3, "
" No wait for shuttle, easy pick up, quickly dealt with, was offered an upgrade but didn't want a larger car, only required car to get from a to b and back again, 98 miles in 6 days, but better than relying on trains at this time as no longer go directly from airport to destination and unable to reserve a seat in first class. I think next time I will ask price for a one-way. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Again, the problem was the pick up time. It's not suposed to happen that way. Is up to you to figure it out. "
" There was a problem un between you and Alamo, because I booked from 6am to 6am and the day before they say they wouldn't open until 7am. In the end we reached an agreement to meet at 6.30, but they ended up showing at 6.45. It's between autoeurope AND Alamo, but I had to deal with it. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent all round as always. "
" Excellent all round as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good flexibility around changing hire dates and times because of covid. "
" Only slight negative is on arrival at airport - finding Alamo was not easy and we were advised to walk quite a distance to the Alamo office outside the airport. And there was a long queue for picking up. The lady was VERY helpful when we got to the front of the queue. After that, all good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" X "
" X "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" N/A "
" Long waiting time on pick up. The pick up process itself smooth and easy. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very happy with the experience I had. "
" Counter stuff was very efficient. Had the car in no time. Condition of the vehicle was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall a very positive experience, which I've not had every time I've hired a care elsewhere "
" Staff were extremely friendly, while dealing quickly and efficiently with both the check-in and check-out "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First I would like to hearing from you about a difference in price , the booking and the price AutoEurope charged are different , could you please explain why "
" Alamo later, it is time to talk to you I sent you an email, why did you charge me 168 when it should be 164? I hope I will receive an answer this time "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No. "
" The Waterloo rental location is within London Congestion Charging zone so there is an additional £15 (or £30) cost on the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was spotless. Especially in these unprecedented times "
" Counter staff very friendly and efficient. Not afraid to go that bit further to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Unless beaten on price will always use you first "
" Very service oriented as you are in USA Invariably resort to you first "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All in all, excellent. "
" Good, given Coronavirus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Nice staff. The Vauxhall Grandland X ECOTEC car's satnav/computer stuff was a nightmare, and kept switching to french, and wouldn't connect via Bluetooth. "
" Nice staff. The Vauxhall Grandland X ECOTEC car's satnav/computer stuff was a nightmare, and kept switching to french, and wouldn't connect via Bluetooth. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Best price "
" The car smelled strongly of cigarette smoke "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Usually has very good rates. "
" Smooth collection and drop off, a shame that congestion charge is not included in the rental considering you are within the zone. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Good experience no problems with checking in But still await final invoice which was promised to be done asap "
" Everything went well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First class treatment with great service "
" Excellent efficient & friendly service. Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was a straightforward process with no issues at all, although going through 3 company names ,Auto Europe, Alamo and Enterprise, was a little confusing. "
" This was a straightforward process with no issues at all, although going through 3 company names ,Auto Europe, Alamo and Enterprise, was a little confusing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Got free upgrade great Service "
" Excellent free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Second time recently I have used Alamo BHX and the staff and service has been top class. "
" Second time recently I have used Alamo BHX and the staff and service has been top class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The Bristol airport experience is grim with having to get a transfer bus to car rental and back after returning car. "
" Staff were excellent. Somehow there were 2 bookings in my name but soon sorted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Alamo before and found them to be the most efficient and pleasant company to deal with and are therefore my 'go to' company for car hire. "
" While on holiday I lost my driving license and the staff at Alamo were so helpful in changing everything over to my husband's name etc., even although it was 6am. Your staff are a credit to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good!! "
" First Class. Staff helpful . All round good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First rate "
" Excellent service highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" not good as I couldnt travel because of Coronavirus and lost my rental money "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe is a great place to compare vehicles for rent. "
" Good car and great service from customer service rep, Jake who looked after us on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent ...Thank you Jamie ( Luton office) "
" Excellent service by Jamie in the Luton office ....super helpful. Thank you , Melanie Jeary "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent from start to finish. "
" A very welcome upgrade added even further to the overall satisfactrion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Very busy at pick-up staff were great and did their best but there was a wait. Excess charges were much higher than I expected and there was some miscommunication on my booking terms. I didn't expect £1,000 excess on my booking. Having to pay £20 a day on top of my hire to lower the excess was not expected and quite disappointing. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i do recommend my friends "
" well organize the car was clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy service to use, very professional. "
" Excellent service, quick, friendly and very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. "
" Friendly staff at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very speedy slick service at collection and drop off. Very helpful professional staff. "
" Extremely helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I always use autoEurope as the site to route me through to my preferred provider, Alamo/Enterprise. Good prices and no-nonsense cancellation/change policy. Highly recommended. "
" Fantastic service, as always. I've used Alamo/Enterprise 3 times in the last couple of months and service is so good, I wouldn't look anywhere else. Very friendly staff, who genuinely care about their customers. There is no 'hard-sell' of extra insurance and the pick up process is very quick. The cars are always very new and in great condition. Drop-off is always easy and, again, very quick. I really wouldn't use anyone else. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helpful friendly service going the extra mile "
" Helpful and friendly service I have come to expect . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Recommend this firm for car hire. Great service and pleasant staff. Thankyou "
" Staff were courteous and helpful. Great service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Helpful, efficient and intelligent staff. A pleasure to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value "
" Roukaya in the Enterprise Luton was a star who made all the process and transaction as smooth as possible. Her great service and friendly communication made the rest of our trip joyful. Thank you Roukaya and team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Staff was very efficient and very friendly. Car provided was also very good. "
" Staff was very efficient and very friendly. Car provided was also very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff in Italy are great "
" The Italian Alamo people where amazing very friendly and extremely helpful Especially the man who we collected the car off. 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good in general no problems at all "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient. "
" Good pick up and drop off experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Alamo were quick,helpful.informative and efficient "
" Alamo were good helpful& efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Pleasantly surprised. Everything went so smoothly from beginning to end. "
" Pleasantly surprised. Everything went so smoothly from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe prices were favourable compared to other sites and very easy to book and received immediate confirmation "
" Prompt and courteous service at Enterprise and a complimentary upgrade too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent car hire experience. "
" Very professional & friendly service, from the bus ride to car return. All your staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fine "
" Everything was great, just pricey to hire due to half term. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All in all a great and easy car hire experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On this occurrence nothing negative about the booking via Auto-Europe "
" The staff were efficient and handled the pick up well, even though I was late. Car was close to the office and route out of Newcastle well explained though the car was able to use Apple Car Play and WAZE routing. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All the staffs are nice and helpful "
" All the staffs are nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I hire on a frequent basis and AutoEurope is my go to company. Always great choice and competitive pricing. "
" Very prompt, courteous and professional service as always from Alamo/Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good experience & staff were efficient, friendly & helpful. Inspection of the car with your representative very good idea & gives great comfort to the hired. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process to search. Selecting & booking really sucks easy. "
" Great welcome very late at night. Helpful staff & great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I did not receive a confirmation voucher by email so I had to call the call centre and get the voucher number manually over the phone, which was a pain. I normally use AutoEurope but I am not so sure I will in the future. AutoEurope should have set up an out bound call centre to fix this issue or sent me a SMS. Very poor fall over process managment. "
" Alamo was great they upgrade our car and the car was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process good staff good cars "
" Easy process good staff good cars "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above - happy with Alamo but dissapointed with Auto Europe! "
" I'm disappointed in Auto Europe on this booking. It was classified as an "on terminal" rental when in fact we had to get a bus off terminal to get to the Alamo base to collect the car. I feel we paid a premium and were misled on this booking. This is the second disappointment dealing with Auto Europe after being overcharged incorrectly on a recent previous booking as well. As a loyal Auto Europe client I'm reconsidering using you site again in future. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" I have no problem with Auto Europe "
" Allthough I cannot prove to Alamo that I left my iPod behind in the vehicle, the fact that it has not turned up despite me reporting it, means that there may be dishonest staff working there. I'm not sure whether I want to use them again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Excellent experience. "
" Very friendly professional staff member at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I would recommend it "
" brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good car. Everything perfect "
" Excellent service and staff very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used Auto Europe before and would do again. However, due to the experience above I'd never use Alamo by Ent. "
" Everything was fine at Bristol Airport, the staff were very friendly and helpful. I was returning the car to Glasgow Airport and due to being pre-occupied I forgot to fill it up locally before returning. The girl said thye charged £1.55 per litre for unleaded. I said i would go to the local garage (that I could see from the car hire centre although couldnt see the ricing board form where we were). She said 'there's no point as it's £1.65 there, you're better letting us fill it up here'. I was tired so agreed. I then went to collect my own car and had to pass the aforementioned garage to find that unleaded was only £1.26. I feel cheated and deceived by this. I'll never use Alamo by Ent again. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Great "
" Friendly efficient staff always waiting outside to greet and meet one. Returns very efficient too. Drivers of courtesy vehicles to and from the terminals have also always been very friendly and communicative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will use again no problems at all "
" Yes all was fine with my Yaris. Quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When I needed to change my plans Auto Europe seemed interested primarily in trying to charge me more money for the privilege of a shorter hire. I found their approach to be inflexible when I needed assistance to make changes to my arrangements unlike Alamo who could not have been more helpful. "
" I needed to change my plans and Alamo were extremely helpful. Good car, professional customer oriented staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use booking service. Chosen because they offered a good price when I was looking. Best to use one or more comparison site though as a starting point. "
" The only glitch occurred when, after taking the vehicle I received an email with an attached hire contract from Alamo which showed my facing an "estimated" charge of nearly £3000 - yes £3000 - for a 3 day hire. This is despite having paid Auto Europe in full when I booked the car. This was a bit of a shock but my mind was put at rest by a call to the Alamo hire location. The guy was apologetic and said that the charges on their documentation were the result of a "glitch" in their system. I was not charged when I returned the car, so alls well that ends well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Forgot my iphone in the car, called one hour later. The iphne was gone (i.e. stolen) "
" Forgot my iphone in the car, called one hour later. The iphne was gone (i.e. stolen) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" When i was picking up The car everything was fine, the staff were helpful. When i was returning the vehicle i had A Small collision that was not my fault. The person who was picking the car up from me, was not well orientated within the subject, and gave me faulse information. So my deposit which was meant to be a Small amount turned into A large amount, and was freezed in their account, in which they did not inform me. In my opinion the people that work There are not orinated in their Job and tasks at all. "
" When i was picking up The car everything was fine, the staff were helpful. When i was returning the vehicle i had A Small collision that was not my fault. The person who was picking the car up from me, was not well orientated within the subject, and gave me faulse information. So my deposit which was meant to be a Small amount turned into A large amount, and was freezed in their account, in which they did not inform me. In my opinion the people that work There are not orinated in their Job and tasks at all. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
" Excellent "
" All went perfectly. Staff were marvellous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. "
" Very good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All good "
" All good "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Alamo did not fail in our expectations. Good car, price and prompt friendly customer service "
" Excellent service and good prices. Got an unexpected upgrade this time! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy and reliable "
" Very good car and extrenely nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent and will repeat every time I travel to Birmingham "
" Quick, easy and friendly. Lowest deposit too "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Quick & hassle free "
" Courteous & helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Slow and awkard phone service "
" Car had bald front tires. Dropp off desk service was so slow and unwilling too help me quickly "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Need better toilets in the checking area "
" Polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value, great car, great service "
" Really glad I used these guys. Waited for me past closing time to allow for flight delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I hire around 8 or 10 cars each year and would always go to AutoEurope first, without considering others. Prices are always good, with an excellent choice of providers and options. "
" Very good service at pick-up, despite the office being busy. Car was as expected, great condition and immaculately clean. Very speedy and efficient drop-off. The drop-off staff then excelled themselves as my daughter realised after we had left the depot that she had left her watch in the car. I called the depot and the same guy who had dealt with us went off to find the car and was able to retrieve the watch. He then arranged for this to be ready for a friend of ours to collect a few hours later - excellent service and we will definitely use them again. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" the car was excellent the staff very efficient I will recommend to friends excellent service "
" the booking was easy giving a choice of cars and prices I was picked up at the airport and was guided through the paper work and options, the car was as expectedgood and reliable the drop of was quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No comment "
" Due to alleged issues with the car park facility, the office at Waverley Station was closed. No obvious instructions as to how to proceed, and no one to confirm drop off time or acceptable return condition of vehicle. The later closing time of the Alamo office was one of the criteria for choosing Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Excellent service Thank you "
" Quick and easy process Staff very welcoming and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy with the rental "
" Happy with the rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book on-line with Auto Europe plus good prices. "
" I had an incident in the main tourist city in Yorkshire (York) requiring a change of car. It took 2 days to source another as they had no cars. No complaints re any of the staff. For one of the largest hire companies in the UK it is not acceptable. I am taking the issue up with Enterprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful and courteous staff , would recommend "
" The staff at Liverpool Airpirt were extremely helpful and courteous and couldn't have been better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy; staff at Glasgow were very friendly and helpful. "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good competitive prices and easy to navigate the site "
" Not happy that the deposit was taken rather than on hold and taken from my account. Many other companies hold the deposit but Alamo and Enterprise not only take the deposit but take so long to refund too and I have to keep checking otherwise I am not confident it will eventually be refunded - so be aware when booking with this company as other do not operate this unfair system "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe : your options did not include roof rack, snow tires, snow chains! Also, would like more choices of 4x4 cars. I wanted to use your services again for my next skiing trip in France but could not add roof rack as options and did not find a suitable 4x4 SUV. Ended up having to book directly from SIXT. "
" very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good as always "
" Good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick, efficient and friendly service "
" Excellent service from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good rental experience would use again "
" overall a good experience and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Extremely courteous and efficient! "
" The only problem I had was the opening times that Autoeurope declared were not the same as the actual opening times of Alamo. Alamo opens at 6:00 a.m. whereas Autoeurope only allowed me to receive the car at 7:00 a.m. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service at this location "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great from start to finish "
" Very smooth and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My only comments is that when I booked i Thought the car pick up was in the airport and it was not and there was no one in the Alamo counter. this wa snot explained wjhen I booked. "
" alamo was great "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" . "
" Great Experience Great Service from Enterprise at Mcr Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have no problem with Auto Europe, I have always found your prices to be the best quotes and will continue to use your service but I will never hire from Alamo, Enterprise or National ever again. "
" I had booked a clio or similar but got a Mitsubishi Eclipse SUV which had 1/4 of a tank of petrol which I was told was their policy now, I found this was wrong when I returned the vehicle and am now having to wait for them to claim the cost of fuel back from a third party. I was also told on collection that if I had a problem and had to call them out I would be charged over £30 for the call out. This is the third time I have been disappointed by this company, the first time they tried to charge me for fuel when I returned the car full, the second time after having the car for a few days I noticed all 4 tyres were balled. This is the last time I will hire from this company but I will continue to hire through yourselves. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
" Highly recommend. Smooth and efficient and car was immaculate. "
" Very efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" An excellent service "
" An excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was perfect. No complaints whatsoever! "
" Extremely smooth experience! Would definitely go for it again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've been charged additional fees at pick up which weren't stated when I booked the car via autoeurope. Autoeurope only stated I will be charged 25 GBP + VAT locally for one way fee which is 30 GBP VAT invlusive but I was charged 35.25 GBP in total. When mentioned to Alamo that Autoeurope voucher states only 30 GBP to pay they said they won't release the car if I won't pay 35.25 GBP. "
" I rented a car from Alamo Stansted airport for one day and returned it next day at Luton airport. Drove just 70 miles from Stansted without any incident whatsoever. When picking up the car I noticed that wheels had lots of scuffs but I've been assured by Alamo representative that it's all fine. When I returned the car at Luton Airport I've been told that this is not fine and that vehicle is not roadworthy and that my excess of 1200 will be charged. Alamo representative at Luton Airport was very rude and refused to tell me how much exactly I'll be charged saying I'll receive an email. It looks like I've been rented not roadworthy vehicle at first place which was dangerous to drive because of the wheels condition and now they try to charge me or this. Thankfully I've got independent excess insurance so the excess charge will be reimbursed to me. Staff at Luton branch very rude. I feel really bad as I know I picked up the car with those damages but was assured it's all fine and doesn't count. Next time I'll make sure I'll be recording the whole pick up process and take high resolution pictures of the whole vehicle. I will not use Alamo / Enterprise again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Although Alamo Enterprise was furthest office from airport cars and staff were very good. "
" Grace at the depot was very helpful on pick up of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick up from Heathrow T4 and taken to the Car Pick Up Area. I was met by a delightful young Lady who took me through the payment process and checking of the vehicle within minutes. On return it was much the same as a very polite young man booked the car back in and i was on my way back to Heathrow T4 on the Shuttle Bus. Very efficient and friendly. "
" Easy, efficient and very friendly staff made the whole rental process a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" The prices are reasonable. "
" I will use this company again. I am very satisfied with everything. The team at Glasgow Airport are amazing. Very happy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As explained "
" Upon returning the car I was told about a chip on the windscreen which was not my fault as the agent following my anger explained it was someone else as there was a claim already existing through another hirer yet was blamed on me without looking at records first. Very annoying "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" nice "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleasant experience from start to finish "
" Very pleasant experience from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I always use auto europe and have not been disappointed yet after several years of rentals with you. "
" Very good experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Slightly annoyed by the fact that I booked an on-site car which turned out to be off-site. I could have booked a cheaper car if I wanted to go off-site. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good, the only thing I would say is that we were expecting to find the pick up on site at the airport. The literature gives this impression. It is in fact a bus shuttle ride away. A free and regular shuttle, but I think this should be made clearer. The staff were lovely and very helpful. Would have no reservations about recommending. "
" Friendly, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Probably not a good idea "
" The car I collected was incredibly dirty. Disgusting in fact. Then I was charged again for the car hire though I had paid at time of booking. I am now struggling to get this refunded. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" Excellent service throughout would recommend Alamo Autoeurope. to anyone "
" Excellent service through out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly recommend. "
" Friendly and efficient staff. Cannot complain about the Service . The drop off was effortless. I would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good web site and knowledgeable staff. "
" Staff friendly and efficient. Vehicle clean and new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See point 3 "
" Staff friendly and efficient. However, when booking online it said that a deposit of £200 would be needed which is fine. When I arrived I was told that it was £300! Apparently this happens all the time and that it never changes. This is not what a lone woman wants to hear at 11pm at night after a nearly 3 hour flight. They were not going to let me have the car until I paid £300 which was in my Spanish account and could not transfer over. He eventually let me go but this needs to be highlighted and changed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent. So easy from pick up to drop off. Will use again. "
" Excellent company to deal with. So efficient and so easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No further comment "
" Exstremly efficient and offered an upgrade at a low price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will definitely use again. The best-car hire company ive used in a long time. Efficient, friendly, not pushy. Well do e "
" Very helpful, cheerful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" - "
" Overall very good experience although additional add ons (i.e. additional driver & reduced liability) are a bit pricey. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will never, ever use Alamo again "
" Ridiculous hard sell of excess insurance. Lied that you can't use your own. Threatened continually to levy £1000 charge for stone chip on windscreen or very minor damage to car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple, easy to use site "
" Good service, courteous staff, pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The excess on our paperwork stated £200 and yet we were asked for £300. "
" The shuttle to and from the airport was cancelled a week or so after our booking was made. This was part of our original booking and when the weather is wet and you have luggage a 15 min walk is not acceptable. I am pleased this service has now reinstated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy! Affordable! Great car "
" It's was a fuss free experience, absolutely lovely car with all the bells and whistles one can think of! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. Thanks. "
" Very friendly and efficient staff. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent "
" all good .Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I used autoeurope as the quote said it was "in terminal" pick up compared to similar quotes for other websites indicated use of shuttle bus. In reality, it was not in terminal pick up but you had to take the shuttle bus. So autoeurope website is misleading and/or there is a failure to communicate with Alamo.. "
" Alamo was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good, as usual. "
" Generally a very good experience. The one disappointment was discovering the £300 deposit was taken from my credit card, rather than just blocked, meaning it just caught my monthly statement and has to be paid unless I continually check my card account to see whether/when it has been refunded. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The vehicle was clean and well prepared for collection and troublefree throughout the Rintalan period. "
" The staff at both collection and return were very polite, friendly and helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy but beaten on price by Ryanair on next hire. "
" Great service from Chris when collecting vehicle and from Rebecca when returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will not be hiring from you again "
" Car was hired from 8:30 am on Thursday and returned 14:00 on Friday the total cost for a day and a few hours was £80.00 very very expensive, this was £40.00 car hire then the customer RIPOFF of extra insurance at £40.00 "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" feel very comfortable booking with autoeurope as they are helpful and good rates. "
" very professional yet friendly staff. easy process, both pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good service "
" A very good experience - customer service was impeccable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brilliant "
" First time of using Alamo and very impressed with the speed and efficiency of the staff at Edinburgh "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book "
" Staff made the process seamless "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Please could you read the above comment and get back to me with your feedback? "
" We discovered that in cold temperatures, there was no windscreen wash available in the car. This was a big problem as we were driving long distances in Scotland in November. When the windscreen wash failed to dispense, we had assumed that the car didn't have antifreeze in the screen wash. One journey was particularly treacherous as we couldn't see out of the front windscreen as it was covered in mud from other vehicles (a photo is available). We had to stop several times and wash the screen ourselves only for it to be covered in mud again. We nearly had an accident. On returning the car in Edinburgh, we were told that the nozzles where the windscreen are dispensed will freeze up in cold temperatures blocking the release of the wash. The staff member offered a verbal apology, but we felt that our complaint wasn't taken seriously as we nearly had an accident and it's very dangerous to drive without screenwash. There was no follow up action made or offered at the rental depot. We were driving an SUV so we would expect it to function in temperatures below zero and we want to raise this as a problem to prevent future accidents. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Will use you next time and recommend to friends "
" Extremely slick from pick up at T5 to car handover - very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above, "
" I was impressed how quickly I was served at the counter by a lovely, helpful wee girl (Monica) and later she took me to the car & explained the Satt Nav etc. I remember the days of renting when we had to queue for ages then fill in a million pieces of paper. This was smooth & efficient, Well fone Alamo! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Totally unhelpful, badly trained staff . I tried add another day onto my rental not change anything just an extra day. "Computer said NO" Alamo staff said it was an easy add on but not for Auto Europe Customer Service. This was a private hire , but I have sent a note to make sure no one uses Auto Europe for business travel for my company. "
" As usual super professional , helpful staff "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" Good car, good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value "
" Great value and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If the service we received on 6th November is your usual service all I can say is "It couldn't be better" "
" We arrived in Manchester Airport for the first time on Wednesday 6 Nov and we had pre-booked a car from you for the day. The lady who processed our booking at Manchester was excellent. She explained everything in easy to understand terms. The two ladies at the pick up point were equally excellent and when we arrived back that evening the gentleman who took the car back was equally professional. I do not have any of their names but please pass on my sincere thanks from a very satisfied first time customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value and good choice. "
" Really efficient hand over at both ends. Nice upgrade as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good! "
" Even though my flight was delayed & i was 5hrs late collecting my hire car nothing was too much trouble for Zayn or his colleague. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I am pleased renting with Alamo. They have nice vehicles offered at an affordable prices! "
" Great service! Excellent vehicles and great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and the whole process went smoothly. "
" The staff were exceptional. They were polite, interested and attentive at both collect and return; such a pleasant change. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This was the best service I have ever received . "
" Excellent service, my rental was dealt with very quickly and professionally both at pick up and drop off . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy hassle free experience "
" Staff friendly, cars good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Unable to rent the vehicle as I had not flown into Heathrow Airport. Was charged full price for the rental. Would not recommend ALAMO or Auto Europe unless you want to pay for a service you did not receive. "
" Unable to rent the vehicle as I had not flown into Heathrow Airport. Was charged full price for the rental. Would not recommend ALAMO unless you want to pay for a service you did not receive. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Will use again "
" Polite, fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good experience. Alamo were excellent. I have used them twice in a row from London Gatwick. Outstanding value and customer service. "
" Excellent service. I would have preferred a car more similar to a Ford Focus (I received a Vauxhall Mokka X). However, it was nice to drive and good on fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy as ever "
" Staff were amazing, so friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simply the best customer service of any car hire company that I have used around the world. "
" Friendly and efficient as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service. "
" Excellent service. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy no hassle, good price "
" Easy no hassle, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience. Pleasant staffs "
" Very easy process. All straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast pick up and drop off with a short walk to the terminal. Hassle free rental. "
" Fast and efficient service with a smile. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I advise all my friends to book with auto europe "
" Smooth efficient first class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy use website makes life easier as I rent all year "
" I have changed all my future car rentals in UK to Alamo as was impressed by their customer focus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall excellent "
" Excellent value, great car. Despite some slight confusion over the drop off, I highly recommend this service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" As above. "
" We landed just before midnight so rang the office to say we were on our way. Lucy was so cheery and helpful. The car we reserved wasn't available so we were offered a free upgrade. Lovely touch. We were asked not to smoke in the car. As NON SMOKERS we welcomed this. However, despited a clear sign in the car, someone previously hiring the car had evidently ignored this. We used air fresheners and it did improve slightly. We reported this when handing back the car. Pick up and return as well as original booking and confirmation call were all efficient. We understand the shuttle bus service will cease at the end of the month. Obviously not your company's decision, but the car rental facilities are too far from the airport for this not to become a problem for travellers. The airport and facilities there are appalling. Thank you for making the experience better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy will use you again "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great friendly service from Alamo/Enterprise staff at Stansted "
" Great friendly service from Alamo/Enterprise staff at Stansted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good process "
" Good process "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" competitive price "
" Very smooth service and excellent customer service who couldn't have done more for you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All round very good.Will definitely use both AutoEurope and Alamo again.Alredy have another booking. "
" Slick and quick,both at the desk and in the vehicle park.Spot on. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Car was immaculate, staff were very helpful on pickup and very efficient on drop off "
" Quick, efficient with very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went very smoothly and the staff were very friendly and helpful. "
" Everything went very smoothly and the staff were very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service. Staff very friendly "
" Very good service. Staff very friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great people. Friendly "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Office conveniently close to car, unlike some other 'on airport' competitors. "
" Very good staff and customer experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always straightforward booking / amending / cancellation (usually because I rebook with you at a cheaper rate!). "
" Very professional company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good nice to deal with them "
" Very good price and good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A very smooth and efficient service provided by very pleasant and well presented staff. I would definitely use your company again and recommend you to my family and friends. "
" Very pleasant staff who provided a very efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good, except that on this occasion I was not offered extra CDW excess insurance (which I have taken up in the past). A great shame in the light of my experience above that has left me £1200 worse off. "
" They changed the type of car without notice from a compact to a large, underpowered diesel saloon that was a nightmare to park. as a result, I had a minor low-speed collision with a kerb, causing minor damage to the plastic front bumper. Alamo then took £1200 (the maximum excess payable under the CDW) from my credit card without notice and without supplying any proper invoice/estimate of the cost of repair. I am currently in dispute with them over this. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Highly recommended, why would anyone go elsewhere? "
" Excellent, as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not the car I expected (Volvo) Abbey assured me Renault would be ok, and it was - it was great "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Easy booking, and ability to change the booking was great as my circumstances changed. I would definitely use Auto Europe again. "
" I received excellent service at the start and end of my rental, being served by two charming young people. The Kuga was a great car. Everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Waiting time can be improved and choice of vehicles too "
" Car interior neat to be cleaner and there should be more choice of vehicles "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Surprised to receive a refund as I returned the car early. "
" The hire was excellent value compared to the others. The car was great and the turnaround time well within my expectations. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the best price "
" fantastic, easy and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent car and service "
" Pleasant efficient and fast pick up and drop off. The car was exactly what I booked and was clean and very new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the car was amazing, very new and clean. "
" the car was amazing, very new and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please see my review of my Easirent booking to understand this situation. After my Easirent rental request failed (not your fault) I started again .... Fortunately your website is brilliant and I booked a car with Alamo and arrived within 5 minutes. Getting through on the phone to AE was not possible . Next time I have such an emergency situation I will pause and try harder to contact your office for help. Cheers "
" Due to the failure of my other AE booking with Easirent Liverpool airport I made an online booking with AE and literally turned up 5 minutes later at Alamo by Enterprise. Unfortunately although I managed to book an economy car there were none available. So I took a Nissan Qashqai and paid extra for it (I think it was the same amount again - so double). The agent at Alamo was superb - I explained I was travelling because of an emergency and he pulled out all the stops to help me. Very grateful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You should ask for credit card details during a reservation not at the desk "
" I lost my money and wasted my business trip. I left details of my card during a booking. At the desk my rental deal was decline. I do not own credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very good "
" Everything was very good except the long walk from terminal to Alamo pick up point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very professional meeting and very speedy. The young man that dealt with us was very helpful. "
" Very professional meeting and very speedy. The young man that dealt with us was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope provides a good brokering service "
" Great staff at Gatwick. We booked a Ford Focus or similar and were provided with a Nissan Duke - very very underpowered - but fine for all we needed. If we had been travelling a distance the engine size and gearing would have been challenging but it was OK for this trip. Expensive too - not more than others but £107 for basically 24 hours is a lot. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Couldn't get refund on early drop off. Would have made experience value better. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See above "
" The staff were great! The car was great! The location of the pick up & return VERY challenging & stressful! Also - &this was the experience of all the people we spoke to picking up & dropping off - there are no toilet facilities in the immediate vicinity. After a long & stressful time finding the pick up & drop off, that is the last thing you need! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very friendly staff and great value for the 2.5 day rental. "
" Car choice not the greatest. Was offered a Vauxhall Mokka or Renault Captur. Would have much preferred a Ford Focus or similar. The Mokka was a decent specification however. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent service. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seamless "
" Everything was fine, slight delay on collection because of IT problems! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very positive all round "
" very quick check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My flight was delayed until after the car hire office had closed. It was explained to me how to get the car the next day. "
" I was able to pick up the car a day late due to my flight delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall experience is good. will definitely use your service again and will also recommend you to all my friends and colleagues who will be traveling to the UK. However, the distance between airport terminal and the car rental village is too far! It is also not easy for foreign visitors like us to find our way to return the car. It would have been better to have the car return near the departure terminal. "
" Alamo staff are all very friendly and helpful. will definitely use your service again and will also recommend to all my friends and colleagues who will be traveling to the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Syed was professional, personable and enthusiastic. Great service as always ! "
" Syed was professional, personable and enthusiastic. Great service as always ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good The only thing that would have enhanced my experience would have been for the car to come with sat nav as part of the package rather than it be an add on. "
" Very efficient service from airport pick up to collection of vehicle and then drop off at the end of my trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and quick on web site, easy refundable "
" After previous experiences with off airport rental companies I was pleased to be an Alamo customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Very efficient pick up and drop off Staff were knowledgeable and attentive "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good online service "
" Always excellent all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On line booking process very clear and easy "
" Helpful and friendly staff which made collection and drop off really easy. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Best staff ever. "
" The staff at Gatwick were very friendly and efficient. I would say that this rental experience was the best I have ever had and I have hired cars on many occasions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Very fair and reasonable staff at Enterprise, very helpful and courteous. Would definitely rent from you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Excellent Service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Easy rental and good car "
" Easy rental and good car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have trusted the staff to send me the contract by email, >my error< I don't asked the papery copy during the check-in, and this has created me some troubles on the credit card due to double debit. Yours cordiality and prompt reaction have REFUND extra the amount; then for the rest any objection, as always all excellent. "
" Car new, in good condition and without damages, as expected. driven for 130 miles in 6-days, a little but without any inconvenient. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First class "
" First class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service and not bad value for money. "
" The service from Enterprise (/Alamo) at London Stansted airport was great - as it has been for many years during which I've used them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Really pleased with vehicle (Renault Captur) and member of staff was extremely helpful and friendly. Am much less impressed that three days after returning the vehicle I still have not been refunded my £300! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" excellent - would have appreciated advice beforehand that the Waterloo office is in the congestion zone (although I did get an email addressed to someone else with the information the day before!) but the staff were so helpful when I got there. "
" very friendly and helpful staff. Such a contrast to Goldcar in Pisa!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Mostly OK except for the car I got (see answer 3) "
" I wanted and paid for a Volvo V60 or equivalent and got a vauxhall something because nothing else was available. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" They hold your deposit and you must be sure they refund it as it can take at least a week. It's not returned immediately on return "
" I tend to avoid Alamo and Enterprise as much as possible, because they take the deposit but do not hold it like other car hire companies. When the vehicle is returned the deposit must be too but this company can keep it for a week or more I've found and had to contact them again, which makes it very important that customers check they actually do return it. Over the year they must be making thousands doing this, why they do it when others don't is mystery "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" As above. "
" Very easy! Straightforward, hassle free and extremely helpful counter staff. Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hi Enterprise / Alamo I would just like to say that i was extremely happy with my car rental for the day from London Luton. Thank you Mitch for being so helpful and making the process easy. Very good value for money and a very slick operation, including the car return. Hope to use your services in the future. Cheers Jason lyttle "
" Hi Enterprise / Alamo I would just like to say that i was extremely happy with my car rental for the day from London Luton. Thank you Mitch for being so helpful and making the process easy. Very good value for money and a very slick operation, including the car return. Hope to use your services in the future. Cheers Jason lyttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A good rental all round . Thank you "
" A good experience. Customer focussed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor experience as the car requested at booking was not the car we received. "
" We have put in a complaint regarding this rental. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" I had to book online for a car the next day after I arrived at Luton airport to find that Europcar would not honour a booking I had made through Rentalcars.com Alamo promised to have a car for me if I came back the next day. Europcar wouldn't even promise me that, having treated me apallingly when I arrived at their desk. "
" They came to my rescue after I was let down by Europcar and Rentalcars.com at the last minute. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" see above "
" you are not transparent about insurance provided. you did not provide the vehicle I booked , instead saying you were givig me a free upgrade[ whohc i did not want ] and which in fact is a car which even with additional excess cover , is not fuly covered in case of accident or damage . I would not use your complany again. there was no car in the parking lot that matched what I had chosen and so I doubt that you have available what is advertised on your website "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" About one of the smoothest car rental experiences Ive had. Fast, Smooth and proper customer friendly care "
" About one of the smoothest car rental experiences Ive had. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" The staff at Glasgow couldn't have been more helpful. On arrival it was raining heavily and he brought the car round and put my luggage in the boot for me. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pleasent staff easy from stary to finnish "
" Very pleasent and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Just a brief walk to their office. This was just past the tram which is outside Edinburgh airport. Swift paperwork and swift checking if vehicles and very friendly ladies. I shall use this company next time I am in Edinburgh. "
" Has been my best experience of hiring a car in the UK "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not bad "
" Pick-up is not ideal as you have to take a shuttle bus "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Quick and easy. "
" Good service, pleasant people. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The staff was super nice and made our experience excellent. The pickup was very smooth but there was only 2 people to do all the work. It would have been nice not to be so delayed at car collection because of lack of personnel and many customers. "
" The staff was super nice and made our experience excellent. The pickup was very smooth but there was only 2 people to do all the work. It would have been nice not to be so delayed at car collection because of lack of personnel and many customers. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AUTO EUROPE has provided me with very good deals and reliable service for a number of years. My number one choice for checking out car rentals in UK. "
" very helpful polite staff, very pleased with overall quality of car and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Consistently delivers! "
" On pick up Dean ... extremely helpful and enthusiastic. On drop off Lotti ... who for tha last year, just about to return to Oxford uni, was and has been consistently, professional, personable, informed and enthusiastic! She hand wrote Xmas cards for ALL customers picking up just before then, an outstandingly thoughtful and personal thing to do whilst being part of a global company, she will go far and be highly regarded in whatever she does ... I saw her the other day and so she knows this but great to be able to let you know what a notable member of your great Stansted team she is! Ive travelled in/out every 3 wks for nearly 7 years and she stands out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Car was excellent. Clean, new and good to drive. Staff friendly and competent. We had a problem on our return as the airport garage was closed due to huge tanker refuelling. Staff charged us pump price and we could get into Departures on time without having a lengthy wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pretty straightforward "
" The car broke down! On my birthday, on the way to a friends stag do. Wasted about 3-4 hours... otherwise the staff were great! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Would use again but thoroughly check the car before driving away "
" Alamo is joint with enterprise. The car I was given didn't have a remote because it was lost. I have rented from many companies but I wasn't so happy with this car. I tried to exchange within a few hours of renting which I was unable 1. Due to a tyre issue and 2. Irritatingly annoying screeching breaks when it rained (which is all of the time in the UK) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" A very long wait, with only one customer in front of me. Waited at initial desk in terminal (one member of staff) & the three staff at cabin in carpark; one lady on computer, one gentleman on phone it seemed & one person checking out cars. I had to wait for the person checking out cars to fmdwal with me. No explanation re why noone else could help. I was upgraded, but seemed to be no reason why noone else could help. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Unacceptable charge with unreasonable defect and very slow response "
" I do not agree with the damage and I will not authorise the payment. Please do not make any charges to the card otherwise I will treat it as unauthorized usage of my card details. I am 100% sure the car is returned in its original condition and I refuse to take responsibility of the so called tire cut. On top of that the fuel package should be £45.78 only, which I am happy to settle. Please don't charge anything extra. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" I had a couple of issues. Firstly, i really wanted to avoid a pickup at the car hire centre at Luton airport and get something in the terminal (I don't even know if this is possible). Your website didn't make this clear enough. Most of them said on airport (which is strictly true) but one said shuttle bus. Turns out they are all probably shuttle bus. Calling one out as shuttle bus suggests the others aren't. When I found out about my flight delay I contacted Auto Europe to see what would happen if I was late. This really didn't help, especially when I was travelling with a 3 year old. 1. I was told it was unlikely I could get the car in the morning if I missed the pickup. When I eventually spoke to Alamo they said I would be able to get the car. 2. I was told the care hire office shut at 23:30, despite what the car hire website said and what i later confirmed as not true when I spoke to Alamo. It shut at 00:00. When you are cutting it fine already this really didn't help. 3. I was also told that Alamo normally ignore calls from Auto Europe and I should just call myself. To be honest, this worked out better for me anyway as they were much clearer on what was going on. "
" I found the staff at Alamo to be particularly helpful and accommodating. Our flight was delay and expected to arrive very close to closing time. They said they were normally around 10 mins after closing time and if we were a little late it should be ok. Keeping in mind this is midnight and they probably just want to go home. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As a big family member travelling all around the world I always miss the information of trunk size. Indeed I need this information to manage the luggage space. If you can improve your website in this way, it would be perfect for me "
" I appreciate to be able o choose my vehicule by checking its trunk size and was pleased to get a very new and clean car which also has its own GPS. I didn't have a spare wheel but an emergency kit (but luckily didn't have to use it). The check out was quickly done. I also got an interesting discount on my rental fees. On the other side the pick up service was quite long as usual and the staff couldn't answer my technical question about how to use the speed control and semi manual driving option. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Use auto Europe regularly......price is the main criteria and are are very competitive "
" Very helpful, personable people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Hire was quick and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" All in all pretty good "
" Drop off was a bit tricky as it was not clearly sign posted and they were short of staff "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Easy and effective "
" Efficient and friendly service. Really quick pick up, when we were very short of time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" nnn "
" My flight and pickup were delayed by 24 hours. Enterprise were very helpful in rearranging the booking, but I am surprised that they do not offer a 24 hour service at a major airport like Gatwick. Then the hire car developed a fault after about 100 miles: an engine warning light and smoke from the exhaust. Again Enterprise were very helpful and I exchanged the car at a nearby depot, but not what you want to be doing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" 2nd time I have used this company and would use again without a problem. "
" I was delayed for 6 hours but there was not a problem when I eventually arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Amy and Tyler were both very helpful and easy to deal with "
" Amy and Tyler were both very helpful and easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Extremely satisfied. "
" Quite a queue on arrival but otherwise no problems. Staff member showed me around car and explained all of the controls. Price was excellent compared to Alamos sister companies Enterprise and National "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" OK "
" I had not realised that the excess on the insurance was £1200, I assumed it would be for £500 or less, the same as cm average car insurance policy excess. £1200 is too high BFF to pay an additional £120 to reduce the excess seems like they are looking for a way to make money. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Great staff poor car "
" Best car hire experience ever.as far as staff and service are concerned. Hated the car a Juke we booked a focus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally good except for lack of signage at the car rental village "
" First car offered was rejected as the rear parcel shelf was broken. 2nd car was fine. Poor signage for hire car return to Enterprise at Stansted Airport "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Amazing "
" Very good costumer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything was good except for the fact that there is no overnight staff at Luton car rentals and we had to stay at a hotel overnight and pick up the car in the morning. "
" Everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Best service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Counter staff at LGW were excellent "
" All good but still waiting for deposit of £300 to be recredited to my bank account "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great. Very good service at inception and drop-off. Clean and good car "
" Two minor details: 1) I realised when picking the car that it had only 1/4 of the tank. Fortunately both the staff and myself realised it and agreed it was going to be deducted at dropp-off 2) the air pressure of two wheels was below the required one. All other conditions were perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" GREAT EXPERIENCE "
" GREAT CUSTOMER SERVICE BY THE EDINBURGH NEW STREET STAFF. COULD NOT BE BETTER. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I thought I would save money using a cost comparison website, but if I had just called Sixt direct I'm pretty sure I could have a got a similar rate and more importantly understood ALL the charges. "
" Went for the inclusive package, then was charged another £100 on pick up since "inclusive" was not fully inclusive. Will never use Alamo again. This was my first private hire, I have had hire cars booked by my employer in the past via Sixt. I will be using a lot more hire cars on business abroad this year, I will ensure that Sixt keep our business. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" PERFECT "
" It was an excellent welcome by the staff, excellent car in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A/A "
" The reason I will not recommend this company to anyone is purely down to your policy of taking £200 deposit from the client on picking up the car. This was not mentioned at all during the booking procedure, until literally we were waiting for the keys. To assume someone has that amount of money available to deposit to your company is disgusting, and what has infuriated me even more, is that I find out I have to wait 5 WORKING DAYS to have my money returned to me!!! UNACCEPTABLE. You were quick enough to take the money out of my account, how does it take so long to return it? Exactly how much interest are you making on peoples' money sitting in your account for 5 working days???Disgusting procedure quite frankly,if you're going to insist on taking a deposit from people, it should be mentioned first thing, and the money should be returned within 24/48 hours. With internet banking now the norm, I fail to see how this cannot be authorised. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Perfect "
" A first class experience. Our preferred car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very satisfied "
" very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good prices but not always the best. At least on this occasion the 'or similar' vehicle was of an appropriate standard which is not always the case. A hire car is not just about the size and number of seats but also about the quality and comfort of the vehicle, on this occasion you got it right. "
" The car met expectations, but had a minor fault which was niggling. The hard sell by counter staff of extras is always tiresome. Some details had been recorded incorrectly and so we were challenged about the amount of fuel that was in the car when we returned it, fortunately we had taken a photo of the dashboard when we picked the car up. Otherwise okay "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Alamo were fine. However the entrance to the multi-storey car park at Edinburgh Waverley station was very narrow . I would not have liked to return with a larger cari. The risk of damage would be considerable. "
" No further comments to add. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had a generally very positive experience "
" All staff were extremely helpful, especially when I had an issue with my card and the deposit paid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope is simply the best place to book a car in terms of price, assurance and customer service hands down and I have rented dozens of times for dozens of years. "
" Top customer service one of the best out there overall. Not always the best prices. Ford Fiesta is good but the fuel tank pointer drops too quick once full tank not good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient and helpful staff. "
" Very satisfied with the rental price and all round service. Very good value for money. Would definitely recommend to friends "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was good n smooth service. "
" Was relatively not bad. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" As above not a good experience, very few staff on duty many people walking around looking important and not seeming to the customers "
" It took 1.5 hours wait to get the car pretty dam poor, waiting in a queue out side in the cold and wind after a 10 hr flight would not want to use them again "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 9
" Very easy experience, the staff make it. "
" Really great experience again - can't rate Alamo highly enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same as Alamo. You sold them to me, you share the blame. Heavy rain and you sent me to a closed office? "
" My coupon directed me to the main rental office. It was closed. So I had to walk through wind and rain in one direction to get there, just to walk the other way to get to the portable office in the car park. It added around 300 yards of walking in the rain. Thanks for that. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NA "
" Had a better car than expected and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Helpful cheery staff who were very helpful at our return check in. we were late in our return due to the M25 being blocked by an accident at Junc 5 and were in danger of missing our flight. Thankfully thy were very quick and magically found a luggage trolley for us to get on our way. We did get our flight , but with minutes to spare "
" Nice well prepared car with helpful cheerful staff. A real pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all was great "
" Everything worked out great. great service etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and simple to use "
" It did what it said on the box. Quite a change after suffering with both Easirent and Green Motion at Manchester Airport "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am disappointed that I was told my car was available when I booked yet when I arrived at the office to pick it up, I was told it was being driven over from another site - 100 miles away. This meant I had to wait 2 hours. I booked the vehicle days in advance, it hours! This was poor management. "
" I had to wait two hours to pick up my vehicle. I was due to pick it up at 8pm but didn't leave the site until 10pm. I couldn't blame the reception staff because they were so friendly & helpful but there weren't enough of them. Poor management. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" I always recommend Auto Europe "
" I have no complaints, just praise for the whole experience and especially the man that sorted everything for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent all round. Would definitely use again "
" Excellent service. Quick, efficient and friendly. Great (new) car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service and value "
" Just a little slow at the counter at pick up. Otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" staff were incredibly kind and professional. I had the warmest of welcomes and the process was made very clear in the beginning and also in the process of return. "
" staff were incredibly kind and professional. I had the warmest of welcomes and the process was made very clear in the beginning and also in the process of return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best customer service I have experienced from a car rental company. Great staff thank you! "
" Best customer service I have experienced from a car rental company. Great staff thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" The experience was mostly great - better than many other car rental companies I've used. My only caveat - and this is true of your rivals, too - is that the almost-obligatory extra cover I was charged upon arriving to collect the car wasn't made clear at the time of booking. It may have been mentioned, but I didn't notice it. So, whilst this may sound naive, it was a bit of a surprise to have to pay and extra £200+ in order to get adequate cover for the car. In all other respects, it was a good experience. The staff were excellent and the car itself was perfect for our needs. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They are the best "
" Excellenet "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent Customer Service Overall "
" Excellent Customer Service Overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I was initially not happy to find I was not getting the Hyundai I30 that I booked but the Skoda Rapid turned out to be very satisfactory. "
" Simple and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very good experience "
" Not that helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Right from the start we had a great experience. Your staff member was very knowledgeable and provided the right assistance and information. "
" Right from the start we had a great experience. Your staff member was very knowledgeable and provided the right assistance and information. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" FAB , SUPER ,OUT OF THIS WORLD . "
" JUST GREAT CANT SAY ANY MORE JUST FANTASTIC "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I had all the needed documents but they didn't provide me a car because of their database didn't have something about me and my address in the UK. Alamo did not release a car for me, I needed to call AutoEurope, then cancel. AutoEurope charges from me 40GBP after that, but it wasn't my fault, because right after that failed rental at Alamo I booked car at Hertz and got it. So I've paid 40GBP and had lots of issues for my money and didn't have a car. Dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Friendly, value for money service "
" Excellent staff and were extremely helpful. The j KT negative is that the car was only 1/4 tank full when picked up and asked to return the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great Service "
" Good Customer Service and vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" By far the best of the ones I have tried over the years "
" As always a very profesional and personal service which is my first choice for car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick and easy pick up and drop off. Amazing staff, car was clean and comfortable. Really exceeded expectations. "
" The staff were amazing and for this reason I would highly recommend alamo. Friendly, helpful, went above and beyond to make our experience pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great! "
" Your customer service and overall experience has improved immensely from previous times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have always used Autoseurope but this was not a satisfactory outcome. "
" I booked a 2-door Corsa or similar and was given a Vauxhall Adam which was too small. It's made by the same company as the Corsa so can not be of a similar size. Consequently the fuel efficiency was terrible and I spent way more than I had planned to on fuel. Usually if the company diesn't have a similar car they go up in size and not down. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" V grateful to Auto Europe for hitching me to Alamo by Enterprize. "
" This entail could not have been bettered. From the warm, friendly welcome to an actual upgrade from a compact car (eg Ford Focus) to a premium car (Jaguar XR) because no automatic was available everything went smoothly and super-satisfactorily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 1st class services. "
" The processes of vehicle pick up n return were very fast n brief. The rentor had upgraded the car to a bigger luggages space car with no extra cost after noticing many bagages we had. Thank you to Enterprise Car Rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would certainly use Alamo again. "
" Overall very efficient and as requested. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" Quite simply the best car hire experience I have ever had, and I rent a lot. The counter staff were brilliant and the return staff were too. I have already booked with Alamo/Enterprise again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" na "
" na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent all round. Thank you we will rent again with you. "
" Sam was very helpful indeed and the person to whom we redelivwrwd the car was great too. All in all very happy with you guys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. I don't know the difference in Alamo and auto Europe. "
" The insurance annoyed me. Left me feeling like it was a bit of a scam. However, staff we're really great in every way. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Satisfied support "
" Professional and transparent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking (and updating) was easy and convenient. I feel I got my money's worth for sure! "
" Very friendly and efficient staff. The rental process was smooth from pickup to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Another good rental through Autoeurope, although I do do my own individual company research/review before pressing the 'buy' button to get an idea of the overall impression of how they are viewed and the comments of other customers, which I appreciate may not always be accurate but gives you an idea of what you might expect when collecting a vehicle, ie the usual hard sell of add ons etc. "
" A very quick process when collecting the vehicle, probably due to the day of the week and time of day of picking up, but very efficient. No hard sell of add ons which was very much appreciated. The vehicle was of an average condition, typical of a rental vehicle, with various dinks and dents in evidence. The drop off procedure was quick and efficient with the vehicle being checked and the deposit refunded straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ? "
" extremely efficient customer service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Superb "
" Superb staff service and nearly new car at a very low price Can't fault in any way and would definitely book again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No complaints will definitely use auto Europe again "
" Really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope always give the best prices and deals, and the opportunity to amend your booking up to 48 prior to pick up FOC is really useful. "
" Pick-up and drop off of vehicle was very quick and no issues. Would be good to have a (large enough) covered, well lit area where car can be properly inspected before driving away, as we collected at 22:00 and the car was wet so very difficult to inspect under those conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Efficient friendly staff, met you on the forecourt. Didn't have to wait long but felt pressured to buy the extra cover which was rattled off at great speed and I was quoted the higher amount until I asked what the alternative was. Would be better to have those prices upfront so customers are aware and can make an informed decision before they arrive to pick up the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent all round! "
" Very efficient, quick and charming staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent pick-up and drop experience. no quibble as to supplying a much larger vehicle than we had booked as they did not have the smaller size. lovely car. No quibble re damage before our hire or about fuel level on return. "
" excellent pick up in bad weather. Manager recognised car could not be properly examined covered in hard frost and they still picked up an area that looked odd and we followed up later that when we saw it frost free with photos confirming their suspicions of damage before our hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i could say its a wonderful experiance "
" Fist time and its really good service "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car was in excellent condition and easy to drive "
" Very happy with the reception and the hand over of the car - lady very helpful and obliging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was brilliant and the staff were lovely! Whole process was very easy & straightforward. Thank you. "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very "
" Staff were very efficient & friendly at arrival & return. It made the process a pleasurable experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient "
" Upgraded! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will shop around next time! "
" Was not made aware of hidden costs, a deposit in particular, during pick-up, would not allow the card used to book the car, had to use another card. Communication with Staff was poor, didn't want to listen upon returning the car when we enquired about the deposit paid and its refund? "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Nothing extra "
" Good options for price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems. Good relative rate. Would use again. "
" Smooth rental experience. Changed vehicle due to luggage size and was handled efficiently. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Pick up and drop off very quick "
" Friendly staff, car in excellent conditions, good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Positive rental experience - would use the York Station branch again "
" Experienced and efficient staff, no hidden costs, car did just what I needed it to do - what's not to like? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good overall booking experience and competitive prices. "
" The marks above reflect a particular issue. On returning the vehicle the side wall of one of the tyres was found to be damaged. The Alamo staff member asserted that I had caused this. I had not. Such was the type of damage, consistent with having driven into a pit hole,that it would have been impossible for me not to have realised it at the time. My contention is that this was missed on the initial vehicle inspection. From memory whilst we checked the body work we did not check the tyres. Moreover the inspection took place in very dark conditions. There is now a suggestion that I will have to pay for a replacement tyre - which is disappointing. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Comparison site gave me a much better deal than the hire car tied to an airline "
" Overall pretty good. Bit irritating to be given the insurance hard sell outside, after paperwork had been done inside, but otherwise good value, trouble-free hire. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Straight forward "
" Very pleased with service, Shalom dealt with us and she couldn't have been more helpful and was very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall an excellent experience "
" On the two occasions in which I hired a vehicle from you I have been incredibly impressed by the staff who assisted me and the efficiency of the service you provide from the collection service form the airport terminal to the dropping off. However, I have downgraded the overall value down to a 6 because of the 50% increase in prices over the Christmas period. In October I hired exactly the same car for a two week period for just under GBP 400 whereas in the week before Christmas the same car for only 8 days cost closer to GBP 700! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All around positive "
" Nice car with auto lane control and auto spacing mode in cruise control "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Pleased with a courteous and professional service. No hard sell at the counter went a long way with me. Would use again and recommend. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Sadly I've found you to be less competitive than others like Kayak despite showing most of the same suppliers. Once upon a time you'd also display local offices not just the airport ones so despite you being great one upon a time and good now your star seems to be on the wane, which is a bit sad as you could be so much better. "
" Wonderful, smooth, pickup and return. Most car hire offices are a broken biscuit barrel of human physicality but Alamo employ godesseses at Bristol airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I would definitely use Auto Europe again "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Suberb "
" Apart from the xmas jumper the guys were great at Newcastle. Very helpful and made the process easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value. "
" Very satisfied - most customer- orientated exclusive I've had when renting a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The website is similar to other websites and better than some. "
" I found the pick up and drop off staff to be very friendly and efficient. My only dissatisfaction is the cost which was much higher than I have paid on previous trips. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The Auto Europe website is very clear and easy to use. I liked the presentation, especially the fact that it showed plainly which options were on or off airport. "
" Main counter process was very quick. This is partly because some of the usual questions are deferred until arrival in the pick up zone, where they are carried out by a member of staff with a tablet. This seemed to work well, however, and meant that the car could be examined and any damange (if there had been any) notified immediately. I have marked down the overall value owing to the high price of this rental compared to one I had for a similar period at Easter. However, I expect this is due to demand over the Christmas period. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to add. "
" Really professional friendly service at Manchester airport. We also got free upgrade, which was great. Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" Very quick pick-up and drop-off, car in great condition. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reasonable price "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Really friendly team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" please see above comment about airport terminal vs. shuttle. "
" Everything was very satisfactory as fas as Alamo is concerned. The only thing I would say is that when I booked via autoeurope one of my criteria was that I wanted the car available at the actual airport terminal (as opposed to taking a shuttle bus). This was not the case and although the shuttle service was very efficient this should be specified on your website. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quite satsfied. "
" No problem faced. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Value for the money "
" Good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy rental and great staff. "
" Easy rental and great staff. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great. "
" Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient way to compare vehicles across hire companies "
" Brand new vehicle and really helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent staff. Excellent car - we got an upgrade at no extra cost. Fast efficient friendly stress free service. "
" Excellent staff. Excellent car - we got an upgrade at no extra cost. Fast efficient friendly stress free service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above!! "
" Everything was relatively fine except for being offered an atomatic car after requesting a manuel but was upgraded to a bigger car...so all good. My issue is the £300 hold which I still have not received. My car was rented and returned on 19/12/2018 and my bank has told me it will not be released until 19 January 2019. This after being told it would be 3 to 5 days. I have phoned your branch 5 times today ( 2 Jan ) as I have now accurred bank charges for the missing £300. My bank did give me an option to discuss with your branch to sort the issue out but they where so unhelpful I finnally give up trying to reason with them. I will be taking this further and recommending that my business no longer use Alamo. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Easy "
" Daily surcharge for zero excess higher than quoted by over 10 gbp. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall the service and the car was excellent. 10 out of 10, gave an 8 for price, but it was Christmas time "
" Overall "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Competitive rates and easy with excellent customer service "
" Very Helpful staff at check in, quick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The only complaint I have is the abusive use of an exchange rate which Enterprise seems to choose on a whim (and what a surprise! The rate is never in the customers' favour) "
" Good car, good pick up service, pleasant staff. Drop off took slightly longer than necessary. And what I really disapprove of is the way they choose the exchange rate. We paid with a Spanish credit card, in Euros obviously. The retained amount was 231€. The returned amount was 219€ only five days later. Did the exchange rate really vary so much???? Not according to the Financial Times.... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Excellent. "
" Very friendly service and very efficient especially considering the chaos caused in previous days by the drones. All staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Pick-up was smooth and the lady in the office was very helpfu, efficient and friendly. The car was new and very good for my needs. The inspector at the drop-off point was excellent and more than helpful. "
" The whole experience was really smooth. Even when, as I returned the vehicle to the inspection point, my mother who has Alzheimer's was more than a little upset and your operative there sped things along for me without any fuss when he saw what was happening. I didn't get his name but I was very grateful to him for his actions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" 100% "
" Smooth, efficient,excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Quick and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please pass on my thanks to Amy - I would employ her she is that good. "
" Amy the rep was fantastic and the girl whose name I didn't get on return was also very good. Made the whole experience first class "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The practice of asking if the customer wants to reduce the very high excess of £1,400 for an extra £20 per day .... just at the point of handing over the vehicle keys is exploitative and manipulative. The vehicle in good condition but wasn't the Volvo I wanted. I wanted to extend for another three days over the Christmas period but the daily rental doubled to £100 per day, which seemed rather excessive. "
" The site advertises / showcases a Volvo XC60 ... but uses the words 'or similar' as a get out clause because there is very rarely (or ever) an actual Volvo available for hire. This seems rather disingenuous to me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All made very simple "
" Car was almost new and the service at collection and drop off was first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto europe is always reliable and has the best prices. Very helpful customer service "
" Although I have rented with this company before for more than 20 times they refused to give me a car this time. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Auto-Europe prices are not such good value as they used to be. "
" I think they have re-trained their staff. Much better customer experience. No hard sell, escorted to car, luggage placed in boot etc. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" Easy to book car hire and check out/in process at Alamo was very quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good price, efficient on lin ebooking "
" Smooth transfer from airport to pickup also from drop off to airport, ni complaints / issues at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Shannon in reception and the young chap ( blonde ) couldn´t do enough for us. I left my jacket in the car and he dashed off to the garage in another car to collect it for me and ran back with it so as I wouldn´t get cold at Gatwick airport. Such fantastic service and such a comfortable car. I would use them again and a good price too even though it was only for one day. Thank you for making life easy for us. "
" They were very professional and we were able to collect the car a couple of hours earlier. I asked for a Skoda Octavia so as we have comfort and we got a Peugot 3008 and wow we were so surprised at the luxury of the vehicle and so happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No hitches at all. "
" Great car and see less pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I recommend Alamo. "
" The rental experience was very good. Notably the car collection process was quick, and your staff were clearly trained to make an effort to engage in friendly small talk during the process rather than just look at their screen. My only additional comment is that there were various defects on the car e.g. damaged wheel cover, scraped paint on cill at drivers door. I had to go back in to office to show photos to which they said 'oh that's ok. They don't matter'.. it would be much more helpful to be told of these defects st time of collection rather than having to return to desk OR as other companies do, to be accompanied to the car where any defects discussion can be addressed when at the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service "
" Very efficient pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All Good "
" Just a great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good proessional services with best competative prices around the market "
" Really friendly staff at both collecting and drop off, quick in and out, wide selection of vehicles Definitely will use again and recommend to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Everything is almost automated and sraight forward. No hassle from start to finish. Will certainly use you again. "
" Everything is almost automated and sraight forward. No hassle from start to finish. Will certainly use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Wonderful "
" Excellent service and good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am very pleased with service. Staff was friendly and return was efficient. No hidden charge. I will book again in future. "
" I am very pleased with service. Staff was friendly and return was efficient. No hidden charge. I will book again in future. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hospitality and professionalism at the top "
" Excellent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" One of the best we have encountered. "
" Staff very professional, efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Have used Auto Europe for a number of years to hire cars from Gatwick airport. Usually they have the best prices for the cars I need. Straight forward booking process. "
" First time with Alamo. Easy check-in and collection, efficient and friendly counter staff. The same efficient and friendly service when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use with good communication. "
" Friendly & Proffessional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Staff always excellent. No complaints with the team. Friendly and helpful. "
" The regular complaint is the there is no cleaning inside of windscreen. This just as important as general cleaning. Also the headlights were poor for good visibility in winter. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" See above..... "
" Friendly staff. (Mario Gibbons).Had a choice of two cars, which were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Top! No problems at all. "
" Really good and very professional! No problems and great friendly staff! Will definitely come back if this experience is to be expected always!! Many thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" insurance a complete rip-off, otherwise very good "
" insurance a complete rip-off, way to expensive!!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The best service I have ever had at Heathrow "
" Great service at pick-up and return - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All very positive. Thank you. "
" Hi, Service was first class ,staff could not have been more helpful and friendly, and I will definitely be using Almo when next hiring a car in the UK. Regard's, Joe Healy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent service "
" excellent service from booking to returning car. polite helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very satisfied with the whole process. Id use the service again "
" very friendly and very smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have rented over 100 vehicles - why do I have to go through the same info I supplied on line with the reception staff - get with the 21stC "
" requested a 7 seater - was supplied with a 5 +2 - not what I requested "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" My worst experience hiring a car. "
" Arrived at the desk to discover they had no cars available. We were offered an 8 seater van instead of the small automatic I had booked a month or more before. Obviously not suitable. At one time there were 6 customers waiting for vehicles. We had to wait one and a half hours until a car was returned and we were able to continue our journey. The car we received was a manual and not an automatic that I had booked. Not impressed. The staff were very apologetic but had no answers for us, apart from saying at 10.00 that we would have vehicle within 30-45 minutes . We finally received a vehicle at 11.30. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" If Auto Europe can organise the same level of service from all car hire companies, then I would use them all the time. "
" Well organised in terms of pick up from the terminal, communication to the Alamo team, quick check-in and readiness of the vehicle to drive away - all completed within 10-15 minutes... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" All staff friendly and professional. Process good too.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above for my gushing but truly honest praise "
" Excellent experience. I'm sorry that I have forgotten the name of the guy who was on the reception desk, because he was brilliant! Explained everything really clearly, advised me that he could upgrade me to a Yaris Hybrid, and as I hadn't driven a hybrid before, took the time to talk me through how they operate. Would recommend him and Alamo without question. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No enough instruction on the Heathrow drop off initially but we worked it out with your staff with a quick phone. Excellent staff "
" Good all round. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy booking. Good value rental. "
" Car upgrade and friendly and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Because I have a long industry background I am asked for advice from many sources. I am continually referring people to your service. "
" I have rented through yourselves several times in the last twelve months. I am happy with the service received to-date, with one exception. When renting a car in Nice for seven days in April I was given a car with 79000 klms on the clock which I believe was a contract hire vehicle having ended its contract at that location. As an ex Avis Regional Manager with 35 years in the industry I am familiar with some of the practises. The vehicle, if part of the daily rental fleet was well past its sell by date. Generally though the service has been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" excellent "
" excellent service - will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Alamo Enterprise, not the cheapest but always the best "
" Alamo Enterprise, not the cheapest but always the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Whilst there are cheaper alternatives off site, this was by far the easiest to rent "
" Very informative and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Need transparency on insurance cost "
" Great service insurance prices difficult to find online "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend it to anyone. Already have to all my family "
" Really good service. Friendly welcoming staff at checkout and check in , a real pleasure to do business with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all quick and perfect, great staff. "
" all quick and perfect, great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience, would use again. "
" Really lovely staff, very helpful as I had to extend my car hire and they were brilliant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Shout out to Cameron he was fantastic. "
" Had an awful experience with a different company and as a result I ended up making a booking with Alamo even tho I already paid for another vehicle. The customer service was fantastic and they made a bad situation for me soo much better, so impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problem "
" Pleasant staff and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brilliant straight forward experience. Thank you "
" Fantastic counter staff. Natalie was amazing. Friendly helpful. Can't recommend her enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Competitively priced. Good service. And made easier by having the prepaid Auto Europe voucher. "
" Very easy collection and return for a weekend visit. Polite, engaging and professional staff at Alamo at Edinburgh Airport. Car clean and in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything went smoothly, price was excellent, service was cheerful and helpful "
" Convenient location at Waverley Station, helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" we were quite angry "
" The price didn't include the insurance of damages.... we had to pay 15 or 25 pounds more. However these prices indicated by staff werent without the tax - its really not fair! "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good as usual and better valuevthan booking direct. "
" Long wait to collect vehicle. Brand new vehicle offered after original vehicle questioned as to whether it was in the class booked. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All good! "
" All good. Friendly and attentive counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All was good. "
" The rental (through Auto Europe) was fine. A few minor points: I was charged 78 pounds after returning the car. 65 pounds was for petrol, the balance I have no idea. On returning the car to Manchester Airport I was told all was ok with the car but received nothing to confirm this. On enquiry I was told the documentation would be provided by Edinburgh. Long walk from the car to get a luggage trolley in Manchester. Why not email the receipt (and include the reference number) instead of having to log on to a database? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" All good. Will definitely be back. "
" Very impressed with professionalism of Mark when picking up my car. Everything explained simply Dr.Seton Menton "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was unexpected excellent customer service. "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all round good value. price excellent. "
" staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Madi was a fantastic member of staff Very helpful and efficient . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy and went like clockwork the pick up and drop off of car . Staff were very helpful indeed . "
" Very friendly and helpful staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Also exelent! "
" Exelent! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Staff during pick-up and drop off were courteous. Car was new and in very good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent experience allround "
" Excellent car and service. Couldn't have been better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very satisfied, no complaints at all. Will use again "
" Very courteous and efficient staff. Car was top class, brand new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above, but onsite staff very efficient and professional "
" The class of car booked and paid for was not available so a lesser class of car wax supplied with NO refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am a regular user of Auto Europe - mainly in Italy. Really have I been able to pick up and deliver the car back so effortlessly. I'm a great supporter of Auto Europe, I found some friendly, professional and easy to deal with "
" I was impressed with the speed and the organisation of the whole rental experience. I would go so far as to say it was exemplary "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Your website needs updating, dates and time kept dropping out and changing to a different screen, also to much extra advertising. "
" On picking up the car I found the young lady at the reception desk, very flippant. She rushed through the terms of hire at high speed and did not know the answers to the questions I put to her, her response being its company policy. Further I do not like to be addressed as "youse guys"! In contrast the girl at drop off was efficiency and charm itself.Your "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always a simple process to hire, offering best value. "
" Friendly, efficient, joyful. A great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fine well equipped car. Never the slightest problem. "
" Fine well equipped car. Never the slightest problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Small problems (as of yet) with getting a proper invoice. "
" Very satisfied. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Great "
" Painless and free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Really good "
" Professional, friendly efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" GOOD VALUE "
" EXCELLENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and friendly - will use again "
" Alamo did a great job for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I thought that I had prepaid for everything, all I had to do was pick up my car, Wrong,!! .....I then was forced to fork out a hundred and sixty odd pounds to get rid of the excess charge.!! How I wish I could find a rental company that is completely open, honest and up front with all these hidden charges.!!! It would make my life so much easier and less frustrating.!!!! "
" I actually found it very confusing and frustrating at the pick up point with so many company desks, I had to ask,... a very nice chap informed me.... no it wasn`t Auto Europe,..... or Alamo,.... it was Enterprise.!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Spot on service as always. Totally recommended "
" Spot on service as always. Totally recommended "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good! "
" Very pleasant and cheerful rep "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fantastic service every step of the way and excellent value! "
" great and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Seemed a long way to walk to get to the car hire office. "
" Annoying "Low tyre pressure" message always showing - even when tyre pressure had been checked. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Just excellent "
" Staff that care! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very good overall. Great staff at Alamo. "
" Good service as usual. Just a few scuff marks on the car but otherwise great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" it was not bad apart from that confusion at staff end. "
" the staff who dealt with me asked a very surprising and funny question? He asked me if i want to upgrade by paying little extra to Volvo XC60 but the funny part is, i was already entitled to for this model. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Everything worked like clockwork! "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was perfect. "
" The girl on the front desk, I don't remember her name (maybe Tamila), was very helpful and nice with us. The car was amazing and fullfil all our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking. Easy pick-up although finding office was a bit tricky. Drop off - no Enterprise parking spaces available. "
" Only issue was drop off - no Enterprise parking spaces available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" All very good "
" Was a very good service & no hanging about & very nice friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service by all the Enterprise team from collection desk, to car pick up to return - all went very smoothly. "
" Excellent service by all the Enterprise team from collection desk, to car pick up to return - all went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" AI and would like to hire again on our next visit to Forres. "
" I would like to know which way the motor I used is sold. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Read previous comment.. Her attitude was here is car that's that.on return she took car keys and walked off it was up to another member of staff to say all done you can go all is fine .absolutely disgusting you employ staff like her "
" Disgusted with member of staff with a bad attitude same person we met in collecting car and dropping off should not be working at check in check out of cars. Her attitude was disgusting . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Auto Europe provide a one stop shop for price comparisons across all the main rental firms. Saves you the hassle of shopping around. Its all done for you! "
" I rent quite a lot due to my job and Alamo are my go to choice for both value consistently excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The booking went well but I did not get the car I requested. It would be helpful to be informed if being given the other similar vehicle ( not similar in class of car) could then cancel or upgrade. "
" I found Alamo to be freindly and helpful. Unfortunatly I did not get the car I booked. Booked a volvo xc60 and hot a Hyundi 4x4 yhoygh the same size not the same class of car this left me somewhat disapointed especialy as there was an xc60 parked up near by. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Car was great and we happy with the car. However, we do not feel that we get special from Alamo while I booked more than 20 cars in those 2 months "
" I am an agent and book a lot of car. I have asked staff counter for the agent rate but the answer was no. It would be great if we could get special rate and we will only book with Alamo. Please let me know. Staff told me that we will get Point from this booking when we go to get the car. However, I checked till me we still do not see any point posted to my account. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Had to call 3 times on Monday (after dropping off car and keys in Russell Square) to check that car had been accepted and signed off. Would have liked to have got a call-back after 1st phone call. "
" Wasn't able to drop off car at Euston as office was closed. Would have like to have been contacted by email/phone before rental in case I wanted to amend booking to elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Pick up & drop off went very smoothly. Friendly staff "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Excellent. My only complaint is that the handbook was for a different make and model of car. I had a couple of things I needed to check but couldn't. I did mention this on drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe was easy to use, the only issue is the lack of information with regards to the insurance charges. "
" They have no office, you stand in a parking structure while waiting to be served, and then to cap that off they charge an extortionate amount for insurance non of which was made aware to me when I booked the rental. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very great team work I'm very satisfied "
" You are really wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" fine "
" i was very annoyed that they thought i damaged the alloy wheel. when they investigated it , the tyre wasn't damaged and i wasn't at fault. i knew i hadn't damaged it as the car was in the drive of a house all weekend. other than that they staff were friendly and we got the car changed from a fiat 500 to a car a wee bit bigger. thanks !! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Pfuuu "
" My money back !!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Again excellent service and easy to use. "
" Flawless service and highly recommendable. If there is one little improvement, its that the inside of the windscreen is never very clean - this is common to all car hire companies in my experience so Alamo is no worse, but given the superb service, it would have been nice if that was perfect too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" staff was good but car was dirty... "
" car need to be wash. need not get the car i asked for. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Straightforward process for booking a vehicle. "
" Smooth pick-up process. Polite friendly staff at Glasgow Airport. Small charge for a one way rental. No problem on returning the vehicle to Luton Airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Simple and efficient service think this was my second or third time using auto europe "
" Great service from the guys at inverness "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great site loved the simple presentation of data in the grid. "
" Overall great experience, counter staff were lovely. But why is it so expensive to reduce the insurance excess? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Always used autoeurope. I think however the deposit amount should be clearer or placed on the landing page where the rental cost/rate is shown "
" Curteous staff at front desk - didn't hard sell any options or use scare tactics or pushy like some rental companies. Car was tiptop and the return was very easy too. Staff checked over the car with me at checkout and checkin - very smooth process which took the stress out of the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good! "
" Staff at Birmingham airport were great - nice and helpful, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly Re-commanded, reasonable and considerable people. "
" Everything was quick, processes were simplified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great - easy to book and pay for car rental. "
" Overall experience and value were great and staff at Alamo were friendly. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Disappointing that you cannot provide a VAT invoice? "
" Everything seemed to go smoothly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Great and friendly greeting and no hard sell. Just a pleasant experience except for cigarette smoke inside. I suspect it had been disguised as best as possible but previous renters were Greek who left suits and dresses behind in car. Whatever the car was good and service pleasant. "
" Very efficient service and nice car. However, excess cover expensive and 1,000 for any damaged part seems extreme... but it may be the industries norm!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service that relieves a little stress when it's not necessary. "
" Very impressed with service and the staff from collection to drop off. Also very pleased with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff were VERY helpful, and VERY pleasant in all ways, both on a professional and human level. It was refreshing to deal with people who were knowledgeable, polite, kind, efficient and considerate, who seemed to have time for ME, as opposed to simply 'ticking the boxes'. I am extremely grateful, and will definitely seek to use your services again. "
" The staff were VERY helpful, and VERY pleasant in all ways, both on a professional and human level. It was refreshing to deal with people who were knowledgeable, polite, kind, efficient and considerate, who seemed to have time for ME, as opposed to simply 'ticking the boxes'. I am extremely grateful, and will definitely seek to use your services again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall it was a positive experience. "
" The waiting time to be collected by the van from Heathrow airport to be taken to the site where we picked the car from was too long. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thanks for your excellent service. "
" Nice and happy car rental experience. Pleasant staff, new/clean Jeep SUV and easy/accessible location in London. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful so far. Let's see if we ever get refunded. "
" Arrived late as flight delayed. Desk closed and no one available on the phone so had to hire with different company. Then charged TWICE for the car we could not collect and still no response from anyone re when we might get a refund! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" It was a pleasant surprise not to be asked to upgrade etc or be told the booking of bags was not accurate. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As I said, the price is good but also the customer should be aware that it does NOT include any Collision Damage Waiver. The most important thing is that the Alamo pick up point is outside the Airport NOT in the Terminal. "
" Your online information about the Alamo pick up point is wrong. You state the office is inside the Terminal but actually it is not even in the Airport. OK, so it is only a short walk but had we been disabled or just unable to carry our bags it would have been almost impossible to collect the car . You must change this information. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Having been let down by another rental firm easirent.com, who was atrocious, to say the least, Alamo was spot on, their staff was pleasant everything done in seconds no trying to sell unnecessary extras or well hidden small print. Just straightforward great service. Well done. "
" Having been let down by another rental firm easirent.com, who was atrocious, to say the least, Alamo was spot on, their staff was pleasant everything done in seconds no trying to sell unnecessary extras or well hidden small print. Just straightforward great service. Well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service no waiting very friendly "
" Excellent service very friendly no waiting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" I had a last minute requirement for car hire after being let down by another rental company who only made it clear they could not hire cars to diabetic drivers at point of collection. We set up an online order with alamo as cost and features were in line with our needs and also called the branch to ensure being diabetic was not an issue which they confirmed. Unfortunately we could no lt complete the online order due to needing the car immediately so we called again and staff at main branch were very helpful completing our order over the phone although they could not guarantee the car would be ready within in hour and advised us to call the local branch to confirm. The local branch said they did not have a mini economy car available immediately however they could offer the next model up at no extra charge for immediate collection. The car itself was a better specification than I would have expected for a rental car and was in excellent condition and return was also quick and easy. My overall experience was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Polite, professional and quick. "
" Polite, professional and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very satisfied "
" Swift. Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. The staff were superb, but I lost a lot of time changing out the defective first car (Santa Fe) for the car I eventually got. I hope you get it right next time. "
" When I arrived they gave me a Santa Fe which was perfect. However on driving out of the airport the flat tyre warning came on. I took the car back and they gave me a Kadjar, which was smaller and less to my satisfaction. I hope I get a fully working Santa Fe on Sunday 19th Aug from Manchester airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Decided to take full insurance due to the fact that we were renting for a month on tiny UK roads,... which was costly. But with our next booking we opted to try the Auto Europe :Refundable excess with super cover in Portugal. "
" quick and efficient. Nice car but they could dry the car after the wash so that it does not look dirty from the dusty dried water marks. We tried to polish the windows so that our photos would not spoil so much. Find it strange that petrol stations charge for water and window cleaning done by the driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Shambles! "
" Arrived to collect car to find a queue of 7 or 8 people. Only one girl behind counter who had to go out to every car that was hired. Eventually another girl arrived who said they were 'short staffed.' "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always very straightforward and best price. "
" Very pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally very happy, just difficulty of finding office for vehicle return was the only stressful thing. "
" Really good staff in Waterloo office and very happy with vehicle provided. My only problem was dropping the car back as getting in to Upper Marsh was really difficult due to a lack of signage. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" It was appalling, the service from Enterprise was dreadful and they had no intention of trying to resolve my issue or help me find a rental car andweren't prepared to transfer my rental to another branch which did have cars available. "
" I arrived to find that no rental car was available at all for me to take and spent over two hours at the rental counter and on the phone to yourselves trying to find a car at Liverpool Airport that I could rent independently of yourselves. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Alamo was terrible "
" Terrible pick up "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" no problems.assle free "
" quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Quick, professional just what I want after a long flight "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They have not given me the cat when I turned up on the day. Can you refund my money as soon as possible please ? "
" They have not given me the cat when I turned up on the day. Can you refund my money as soon as possible please ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" see above "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All relatively easy. "
" Good staff. Bit of a wait at the counter, but not too long. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really kind staff and Easy service "
" It went all perfect! Nice staff service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See commenst above "
" Air-Con stopped working on day 3 when it was 30C outside. Changed car at Heathrow but received a much inferior car as replacement "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" It is good overall "
" There was not great selection of vehicles on arrival as they only given me a choice of one vehicle or to upgrade and pay the additional. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 3
" Terms stated to handover car at airport but no one manning the counter at airport. Have to take shuttle to another location outside of terminal. Price should be much cheaper since the pick up is not at airport terminal. "
" Car was dirty and not washed or cleaned before handing over. Staff blamed system was down and had to wait more than 30 mins. Suspect incompetent staff as root cause as other customers served by other staff got it done within 10 mins. Totally different experience from my previous dealing with Alamo in same location. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Arguably the worst car-hire experience I have ever had "
" My flight was delayed. They left the airport and went home. I had to pay for a taxi to get to my destination. By the next morning they had released my car and rented it to someone else so were unable to offer a late pickup. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" ALAMO provide good rental support at Bristol airport but be warned the rental office closes strictly at midnight. "
" The staff at ALAMO in Bristol were very helpful and the car rental went smoothly apart from one particular flaw with arrangements. My flight was diverted to Southampton and a taxi was provided to get me to Bristol airport. Unfortunately I arrived just shortly after the rental offices had closed at midnight. The Hotel on site was fully booked, so I spent an 'interesting' 8 hours waiting for the office to open again the next morning. Other airports do have better flexibility in this respect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good and went as planned. You might consider giving some info about filling stations near LBA, as they are not too easy to find, but that's a minor detail. "
" Very friendly, helpful and efficient staff, both picking up and dropping off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope should ensure that its clients know which car company it is using, and how the client can find the representative of the company. I had to hire a car on the spot from a different car hire company. The entire experience with AutoEurope cost me a great deal of money - for nothing at all. "
" Alamo never got in touch with me so I was not able to pick up the car. All I got was notification of the booking from AutoEurope but that notification had no indication of which car hire company the car was owned by. I was unable to find the company when I arrived - all that the AutoEurope notification said was "in the airport carpark". There are many very large carparks at the airport and I had no idea how to find an unknown car hire representative in an unspecified car park. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Super bad. I paid for rental car, i bet booking number, but no confirmation email, total nothing. At costumer desk i check my rezervation and show my status canceled. Still waiting my money back "
" First of all i dint get car. My credit cars was charged, but when i arive to pick up car no one knows about my booking. I try to call auto@europe no answer. So i rent car from other company. And i still dint bet money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Fine "
" One person on counter, enormous queue and wait for service. Unimpressed "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reliably reliable in all aspects. "
" Ola was Polite and professional. Alamo/Enterprise.. Reliably reliable in all aspects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Competitive price, good car and efficient pick up and drop off "
" Good! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I am very happy with the experience. Bill Bayly "
" I rent a car every year when I visit from Australia. Each time I am normally met with the "one booked is not available but I could upgrade for just another 10 pounds a day". This always annoys me and I have to insist on getting the car I booked. This wasn't the case with Alamo. I was offered a choice of three cars and no upgrade pressure. The return was also exceptionally good. Aril Omr sorted the paperwork very quickly and effectively arranged help for me with a heavy chest by speaking to the shuttle driver and sending another member of staff to assist. I am a disabled person so this was particularly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Alamo - Dissapointed but sour taste mostly as a result of Auto Europe's online trickery was taken away by offer of discount next time if I deal direct. New baby car seats each time is still bullshit mind you! Therefore you shouldn't be charging so much for the use of them. It would be cheaper for me to have bought a 2nd hand seat online than rent the dirty 2nd hand seat you gave me! Auto Europe - Cheated, Tricked, Conned, Robbed, Fooled! Bye Bye! Never again! "
" Alamo all good apart from child seat which I was surprised to find from staff should be a brand new seat every time! That's why they are so expensive to rent apparently. Mine definitely wasn't new. It was dirty and not in a plastic sheet like some of the others in the cabin were which I suspect are just thrown into plastic bags to give a vague impression of newness. New car seats are usually in sealed plastic bags these aren't sealed. Lies! I don't mind using a reused car seat if you charge a sensible price to rent them! Auto Europe you are con artists you fooled me into believing the car seat was included in the price, no extra charge was clearly indicated. I don't care if you stated elsewhere there was an extra charge it wasn't made clear therefore I feel tricked and cheated and will never use your service again. Do you really expect repeat business using these tactics? Very poor :( "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My experience with Alamo by Enterprise @ Gatwick Airport was excellent. Great service and a great car, which was clean, had very low mileage and was in very good condition. "
" My experience with Alamo by Enterprise @ Gatwick Airport was excellent. Great service and a great car, which was clean, had very low mileage and was in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have always found Easyrent to be efficient and honest with their rentals. Therefore provided Alamo use Easyrent as a third party I will continue to use them at Stansted Airport "
" I have always found Easyrent to be efficient and honest with their rentals. Therefore provided Alamo use Easyrent as a third party I will continue to use them at Stansted Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Do it again without hesitation. "
" A very professional and quick pick up... no fuss or intake of breath when not taking extra insurance to cover excess, which I have cover for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car had a malfunction which was an engine sign alarm. That forced me to stop using the car until the car maintenance team came to fix it after six hours waiting and I used Uber for transportation during this period. "
" The car had a malfunction which was an engine sign alarm. That forced me to stop using the car until the car maintenance team came to fix it after six hours waiting and I used Uber for transportation during this period. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
" Overall very happy "
" Very pleased with the service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very good "
" Good all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No additional comments "
" No additional comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good. "
" All very efficient and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience, a bit expensive. "
" Good but a bit expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Experience was great, only complaint I have which is absolutely minor is that I had to call and ensure the voucher was sent to me after payment was made. "
" Really good experience however I tried hiring a car for the following weekend and the prices were through the roof "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Was very pleased with the efficiency and helpfulness of the staff. Very good car. An overall excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Only negative was the cost. Seemed expensive. "
" Efficient, friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fast efficient service. Larger car than expected. Very satisfied "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The desk staff on pick up we found her communication very confusing on information on hire . ( read my comments above ) "
" The desk staff on pick up we found her communication very confusing on information on hire . The car we asked for was not available so we were given a much bigger can that we really didn't want as it was hard to park in the area we were going .Also the car was a new car that needed blue added to it after so many miles we had a light flash up and it said it would stop the car from starting if not filled this would of been good information to be given when we picked up car , on our way to family we had to detour to one of your branches to find out what to do , I have sent copy of invoice to your company to be credited, "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent "
" We were completely satisfied with the pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" a "
" Unfortunately they charged me for pre-existing damage on the car. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
" As above "
" Everything was very smooth. The counter staff stayed opened slightly late to accommodate my delayed flight (I did call in advance to warn them of the delay). The vehicle was better than I had expected and fully met my needs for the weekend. The drop-off was quick and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" As above ... competitive price, car was a good specification, good condition, and clean, excellent service, you've gained a new customer who will be back. "
" I hired a car from Alamo following a very poor experience simply trying to extend the return date of a car I currently had on hire from Avis Budget. The cost I received from Alamo was more competitive and the car was a better specification, better condition, and much cleaner than the car I had. The staff at Manchester airport were very pleasant including Ms. Coco who showed me to the car for inspection. Overall excellent service and this is the first time I have used Alamo but for my next visit as long as the cost is competitive I WILL book with Alamo. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car had warning about oil change popping up on dash reported it to the staff and it was nothing but could of done without it. "
" Staff very good. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Always a delight, but the prices these days have become a bit uncompetitive compared to Rentalcars.com, etc. "
" They charged me for Insurance and Roadside Assistance where I specifically told them at check-in that I already had it, and they have billed me for it. They have promised to refund this, but this hasn't come through still... But, the fact that they tried to push this through without telling is very bad... "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" the car was clean and good "
" it was speedy efficient "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ryan at the customer services desk was very helpful, and provided polite service. "
" Ryan at the customer services desk was very helpful, and provided polite service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" On Sunday the 24th I arrived at the desk to get my car. Unfortunately, the attendant informed me that there was no car available at all. Then I've called auto europe customer service to know how to solve the issue. The instruction I received was to go to another car hire company and try to book a car and late auto europe would refund me. I hired the cheapest car available on Avis - I am attaching the rental agreement. Now, I'm kindly asking for the refund of £154.69. Best Regards, "
" On Sunday the 24th I arrived at the desk to get my car. Unfortunately, the attendant informed me that there was no car available at all. Then I've called auto europe customer service to know how to solve the issue. The instruction I received was to go to another car hire company and try to book a car and late auto europe would refund me. I hired the cheapest car available on Avis - I am attaching the rental agreement. Now, I'm kindly asking for the refund of £154.69. Best Regards, "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Everything went very smoothly. Friendly, helpful staff. Great car. "
" Everything went very smoothly. Friendly, helpful staff. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great staff Great car Just dirty on outside "
" The outside of the car was dirty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Had a great trip "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3. Enterprise were provider "
" Chaos at Glasgow airport when collecting the car. Told to wait five minutes for car to be ready - repeated queries answered with "5minutes" but delay actually 45mins. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A good experience overall but perhaps they need more counter staff to make it an excellent service. "
" Overall the experience with ALAMO was a positive one. The only issue was the plane being delayed and when I arrived at the ALAMO desk, there was only one person processing paperwork. With 2 people in front of me, it took longer than expected in being assigned a car. Other staff did turn up whilst I was waiting though and I was then assigned a car very soon afterwards. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" my expirience hiring a car from you is very incarriging to do it again "
" very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The overall travel experience with the car and the return of car accident t Heathrow airport went smoothly. "
" I was pickimg up in Manchester airport in 9hr morning and there was only one staff working at the counter. Hence we have to wait in the queue for really long time as there are a lot other people renting with Alamo too. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above. "
" staff was very friendly, interested and very very helpful. very good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Poor "
" Had to wait 40 minutes for a car, only one available was 2 groups lower than the one I'd ordered. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As ever Auto Europe delivered the goods, even the staff in the Alamo office remarked on how good the deal was. Thank-you again, I tell everyone how good and what kind of fantastic discounted rates you offer on the latest premium vehicles. "
" I was adamant before that I just go for the cheapest deal (except Easirent they're just awful) but I have to admit I chose Alamo this time because the lovely attentive staff made such an impression last time. I'd never driven a Jaguar before and I found it lacking much of the refinement I've grown accustomed to from Mercedes and Volvo. I'll know to avoid next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same as above "
" We were delighted with the quality and type of vehicle as it was an upgrade from the class we booked. Was a very comfortable car and fuel efficiency was great. We had to extend our hire by a day as I needed to take my wife to hospital and could not return as planned. Phil, the duty Manager was extremely understanding and arranged for the extension after a brief conversation on the phone. When we returned the car Phil was extremely generous and deducted the additional day charge since the extension was a result of us needing to go to hospital unexpectedly. This was a very nice surprise and most welcome. We were delighted and definitely ended the experience with complete satisfaction. Thanks to Phil and The company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Tank has been filled just 3/4. Unfortunately noticed only when was on the way only. Returned full of course as agreed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful "
" Our last experience was the worst ever. We rented the car thinking its condition was ok but before leaving the parking in Euston I realized that the two left alloys were badly scratched, so I returned to tell Latifah (the person in charge at the office) who hadn't mentioned that damage to us when we took the car. After our awareness she told us that we would not be blamed for that when we returned the car. Totally opposite was her attitude when we returned the car in the same conditions we had taken it. We are not recognizing any of the two observations she did because one was dirt and not a scratch as she said, and the cut she is claiming was in the tyre very close to the scratched alloy. I want to point out that we didn't damage the car at all. We need to recover the £ 200 deposit that Was debited from my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" I hired the car for 4 days and brought it back after only 2. I was told I would not receive a refund despite calling in advance to let them know. They told me I needed a particular reference number which I never received - as I did not receive the terms and conditions either that were in that email (and which I was sent after I spoke to you guys after returning the car) so was not aware there would be no refund if I returned early. "
" the staff at alamo were great and very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Staff were helpful when my flight was delayed. The car and it's workings was explained carefully and thoroughly Really appreciate approach to small scratches. "
" Excellent service and support from all the staff, especially Tom. They were helpful when my flight was delayed and kind and courteous throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Helpful, friendly and efficient! "
" Transaction conducted efficiently by helpful and friendly staff, who were a pleasure to deal with! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy, will use you again "
" Remind staff to ensure senior renters know how to work the nav system. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Highly satisfied and deposit returned without delay. "
" Attentive staff. Car was the best I've hired so far with extras at no additional cost. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good customer experience. "
" Good customer experience, Jake was very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Will use Alamo again. "
" Everything paid in advance. As usual, Enterprise tried to sell extra insurance, but everything was covered through Alamo. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" AutoEurope is the best value, consistently. Although some of their suppliers do let them down occasionally I've never found a fault with their service. "
" Alamo have some very beautiful, attentive and professional young ladies working for them, the customer experience was almost disconcerting after having a very mediocre experience dealing with another company's curt, harassed staff. I'm certainly incentivised to use them again despite the walk from the terminal building. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Question mark regards the car, but lovely staff. "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" fdj "
" fggjfy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" nice one "
" Very smooth, courteous and straightforward! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not clear to me that child seats were extra - you shouldn't need to read the small print to understand the true total cost "
" Friendly staff, easy to book. Why no ISOFIX cars seats, they were a pain to fit and staff were unable to help? "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" They sent out confirmation of booking without ensuring the availability of a car! I have lodged a claim and not yet received a reply. "
" I arrived at the depot to collect the car only to be told there was no vehicle for me. A waste of over an hour of my time and lots of aggravation. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Very satisfied "
" Very friendly and efficient staff both at rental and return Speedy checking and signing off on the return and prompt courtesy transport to terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues, simple and excellent service. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to use. Competitive rates "
" Easy and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope proved to be the most economical provider on this occasion. "
" Very good. only downside was the imposed airport surcharge which there's no escaping. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient service. "
" Everything was slick and straightforward, the car was excellent and the policy on minor scrapes very interesting and thoughtful. I note that my deposit of £300 has not yet been refunded two days after return of the vehicle. I presume this will happen without further delay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" EXCELLENT 1ST CLASS "
" The desk was closed as it was Midnight so we went to the mobile office on the Car Park. The young gentleman was extremely courteous and considering how late was in fine form, also he was very smartly dressed in a lovely suit first impressions was excellent. The whole experience from start to finish was 1st class well done Alamo would certainly use their services again. Big Thank You. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See 3. above "
" My issue is with your £1,200 insurance excess. I was told by your counter staff that in the event of any damage to to the car (even a puncture) the whole £1,200 would be taken from my credit card. Consequently I was pressured into taking out additional insurance. I was only when I returned the car (in perfect condition) and complained was I told that the balance of the £1,200 would be returned after the cost of repair had been deducted. I consider this to be an unfair trading practice. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Cooperation with the rental car companies works well and efficient. I like the late cancellation policy. "
" Quick. Serviceminded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Happy "
" Very Happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My flight was going to be just over two hours late, I called Auto Europe to help contact the Rental company but was told I need to make another reservation which I declined. I eventually find the number of the rental company, when I called them they were very understanding and did not see any problem with the situation. Auto Europe Agent was trying to make me pay for another reservation. "
" They understand the delay to my arrival and was ready for when I got there. "
" It would be more helpful if I knew in advance that the company would be Enterprise and not Alamo as on all your paperwork "
" Enterprise charged £300 security deposit to my credit card. Most other companies log it against your card without actually charging it. Although they did refund it several days after the end of the rental, this will now appear on my next month's statement. I therefore had to pay the £300 and now have a credit of this amount which will take me several months to spend. GOOD FOR THEIR CASHFLOW BUT NOT FOR MINE! "
" Original rental agreement had wrong times. Tried to amend on line but revised agreement still had wrong times. Couldn't get a response from your phone line even after 30 mins on hold. Fortunately, Enterprises/Alamo did answer their phone and agreed to let me have a car early. The good point about Auto Europe was a good inexpensive car rental. "
" Delightfully helpful staff, both on the phone and in person on the day. And they gave me an upgrade on the car U had ordered. "
" Great service and the best price "
" Getting better every time but there are some weeks that they are too expensive "
" Hassle free and very clear quote "
" Friendly staff, great experience. "
" I requested a 9 seater on line and had to chase your company for a reply. Your company said there were no 9 seaters available but there was 7 seaters available. I confirmed with the operator that this was a 7 seater not a 5+2 as we had 7 people with luggage. On arrival at Enterprise Heathrow the car booked was a 5+2 and I was told they did not do 7 seaters. They said I could up grade to one of the 12, 9 seater people movers they had. I had to pay the full rate so apart from being messed around I have received no discount for my efforts. So I see no reason to use you again when I return to the UK in July. "
" Enterprise could not have been more helpful and were very apologetic, even though it was not their fault. The return of the vehicle was very smooth and easy. "
" Liked the way you got to see the car prices with each company. But didn't appreciate I was boring with Enterprise rather than Alamo -ie the title could be clearer for those not so familiar with all the Car Hire companies "
" Friedly and helpfull personel. "
" Straight forward booking as usual. Although I booked a 'Mercedes C Class or equivalent' and was given a Mercedes A Class by Enterprise which is not an equivalent vehicle. "
" The staff at Cardiff were very pleasant but I had booked a Mercedes C Class or equivalent and was given a Mercedes A Class which is a lower level vehicle. The car also had an electrical fault which meant the stop/start function didn't work properly and resulted in the car cutting out a couple of times. I was offered a 10% discount on my next rental but overall the vehicle was not of the grade or standard expected. "
" Very easy and efficient to find and book a suitable vehicle at a very good price. "
" This is the second time that I have used ALAMO by ENT within the last 4 weeks. I have also used the company several times in the past. They are my hire car company of choice. The service is fast, efficient and friendly with staff conducting themselves in a most professional manner - a combination that other rental companies cannot achieve. "
" UNFORTUNATELY, MY PLANS WERE DISRUPTED & I WAS NOT ABLE TO COLLECT THE CAR - HOWEVER I WAS STILL CHARGED FOR THE HIRE - I HAVE CONTACTED YOUR COMPANY TO REQUEST REFUND BUT HAS BEEN REFUSED - WILL NOT RECOMMEND AUTO EUROPE. INDEED SUGGEST TO PEOPLE NOT TO USE A BROKER FOR THIS REASON & BOOK DIRECT WITH CAR HIRE COMPANIES WHO WOULD REFUND IN THIS CASE. "
" No issues , good service "
" Asking for information thats already supplied otherwise service OK and staff very efficient. "
" I have used several different car rental companies over the last few years and have to say that this company is by far the best. The staff were all courteous, friendly and efficient. It was pouring down with rain on both my arrival and departure yet the staff came out to show me round the car and talk me through the controls and were waiting for me on my return to check the car over and reassure me that everything was OK. I will definitely use them again and would recommend them to others. "
" Very good service "
" Extremely friendly and helpful from start to finish. "
" we were told to go to the enterprise desk only to find we had to go to a kiosk behind departures. "
" Normally Enterprise are OK, but this time there was a long wait. I cannot understand why the admin takes so long. Why can't we do more when we book like insurance, fuel etc. They now have two stage admin - so the car is checked out in the car park and you get the keys - more time lost. "
" I made an error and reserved for the wrong date. Stuart who was on duty was courteous and helpful and managed to accommodate me anyway. I am most grateful. "
" great service at a great price . Thank you "
" I have been looked after very well for the past 4 weeks and I am booked again for next week . "
" Excellent service and timing. Agent, Tim was pleasant, friendly and professional. As was the agent that accepted rental on return. Both customer service vans between airport terminal and rental site were also pleasant and helpful. All round happy experience indeed. "
" I have always had a pleasant experience with Enterprise over past 30 plus years both in Europe and North america. "
" A courtesy pick up from the airport terminal to the car rental premises would have resulted in a higher "extremely satisfied" indicator. However personnel dealt with and car received were excellent (thanks Matt) "
" As most of the vehicles have sat nav installed , could you make sure that on all your correspondent you annotate the post code . As this would help in brining the car back quickly and safely . "
" Had to give a £300 deposit, NOT just a credit card number. My card is in euros so I had to pay the exchange commission and I am waiting for the £300 refund. My husband has a credit card in £s for our business but Alamo would not accept it as it is in his name. "
" The customer service received from Eleanor and David was exemplary. Their kindness and help toward my mother and I made our journey much easier. "
" Ok pickup was very time consuming. "
" Great price offered. "
" Very friendly staff on both arrival and return. Very prompt service. Would definitely use them again. "
" The lack of any obvious Alamo (Enterprise) rep at Inverness Airport left me somewhat uncertain how to collect my car. This was rectified after about 10 min or so. "
" This booking worked well at short notice, but I am still smarting from a bad experience through you guys in Rome "
" Great service from the guys at Newcastle "
" I have no problem with Alamo. "
" Poor explanation of the vehicle , poor car . "
" The best I have found and I will keep using Auto Europe as my favourite Car Hire company "
" They are trying to get it right but still have a little way to go . The set up at East Midlands Airport is ridiculous but that is not the fault of the Car hire companies it is caused by the airport operators . "
" Apart from the fact that no-one thought it necessary to tell us that Alamo had been bought out by Enterprise and we had no idea who we should have collected the car from. It seems that some people booking with Alamo were diverted to Enterprise and others to Eurocar. A courtesy email would have been nice. "
" Apparently Alamo doesn't exist at Luton airport but was bought out by Enterprise - complete surprise to us! "
" Very friendly and genuine staff, a pleasure to deal with. "
" Very friendly and genuine staff, a pleasure to do business with. "
" Very good indeed completely satisfied, staff were incredibly helpful and friendly , I won't be using anyone else from now one and I hire cars on a regular basis. "
" Excellent staff and a nice motor as well will only use this company from now on . "
" Booking process a bit confusing - I wasn't sure if the booking was finalised or just provisional - but all worked out in the end. "
" Check-in process took far too long. I suggest that on a Saturday morning, they have more than 1 person on the check-in desk! Se Europcar for advice (they had no queue) Nice car but car seat was dreadful - cheap and unsafe. All modern baby seats are rear facing and use isofix - why did this not? Will certainly not use again "
" Very good service. The shuttle driver helped with my luggage and called ahead to notify my arrival, when I arrived I was dealt with immediately by Elena who was very helpful and chipper. On return of the car the drop off was quick and painless. Very slick operation. "
" The walk from service desk to car pick up at West Midlands Airport is ridiculous if it had been raining I would be soaked to the skin . The car I was eventually given showed Three quarters tank of petrol and I was told by staff that it was a fault with all Corsa`s when I refilled after only 73 miles it took 15-8 litres . The inside of the windscreen was filthy and I showed tbe staff on my return . I was assured that it would be reported and the staff were very apologetic . I have booked a car each week for the next 4 weeks so I hope A : that it does`nt rain and B : that I dont get a Corsa . "
" Very friendly, helpful staff. "
" Wide selection at varying price and class of car. Do not be put off by low prices away from Heathrow. Booking was easy. "
" Very, very, helpful, polite. Good car, GPS is advisable for the countryside. Would rent again. "
" The team at the checkin desk were fantastic however the car rattled and the staff who I dealt with on my return were rude and aggressive "
" No problems with pickup or dropoff of car, nor with the driving the car. "
" Car was great (Focus). Pick up was ok but queue at terminal was too long and wait caused quite an inconvenience. One person was at the terminal desk. 4 were waiting at the hut to give you the car. Could have been more evenly spread "
" Clear pick up,instructions and advice as to how to mitigate company excess charge "
" Despite large number of summer starter staff, whole experience went well. Dacia Duster fun to drive, roomy and comfortable if a little firm. Happy to recommend them "
" They were extremely helpful, especially in accommodating that the two drivers were arriving on different flights. "
" Very friendly and helpful staff. Excellent car at a good price. Will definately hire a car with this company again. "
" Everything was great "
" Amazing customer service, absolutely perfect. "
" We were charged 200 GBP as a deposit and after returning the car in well condition the amount returned was 199.99 GBP. "
" Disappointed to know that security deposit details shown on website are different to what Alamo has charged over desk. "
" Too many documents request over the counter. "
" Great value for money and car choices "
" Very friendly staff and great value for money Had to wait a while in the queue as the computer system had failed but otherwise very pleased "
" Alamo / enterprise were quite poor to deal with. They initially suggested that we did not have to Check for chips and scratches that were smaller than golf ball size. On return of the vehicle there was a tiny chip picked up by a staff member on the windscreen and the immediately blamed us for the chip, despite the fact that it was only 3mm big. I also did not check the windscreen initially for chips as the Alamo staff member lulled me into a false sense of security. Alamo / enterprise want to charge me for repair of the chip in the windscreen. I am not happy about this and they were hard to deal with on return of the car. "
" Very good service. Only problem was confusing signage by exit from arrivals. "
" Easy to book, best value. "
" Excellent customer service and good quality cars. "
" Easy to use web site "
" Very courteous and quick to get you on the road with your car "
" perfect... "
" Very helpful and friendly staff "
" Very slow to collect car, had quote emailed but at desk were told it was an extra £30 than on email. "
" Very smooth process with no problems "
" Very smooth process "
" The service was good, except my Australian credit card taken for surety (GBP300) was swiped, rather than just held, so when the refund came of GBP300, it had cost me an extra $17.30($11.78 + $5.52) in fees for using the card and exchange rate, (which shouldn't have been used at all) as per the credit card statements below. I request a refund of AUD17.30 to my credit card. Thankyou. 07 Apr 2015 AMEX INTNL TRANSACTION FEE -$11.78 07 Apr 2015 AMEX ENTERPRISE RENTACAR HEATHHEATHROW 000 ##0415 300.00 POUND STERLING -$597.94 09 Apr 2015 AMEX ENTERPRISE RENTACAR HEATHHEATHROW 000 ##0415 300.00 POUND STERLING +$592.42 "
" Good customer service. Shuttle Bus wait time both pick-up and return to terminal was too long (Heathrow T4) "
" Was very happy with Auto Europe, happy enough to recommend it to a friend who has booked and picked her car up in Luton Airport today. "
" Very satisfied, so delighted that it was in walking distance from Stanstead Airport, no shuttle required "
" First class service "
" ditto "
" No Problems "
" No Problems "
" Very happy. Everything went well "
" Only one agent on the desk at 6pm. Not enough for a busy airport. Had to wait nearly 15 minutes before I was dealt with. Otherwise great service with actual vehicle collection and return. "
" When I got there to pick up the car there was a £300 deposit that I had to pay I didn't see this in the terms when I booked it you should make this a lot clearer "
" I had to pay a £300 deposit and it's still not gone back into my account there quick enough to take your money but so slow when giving it back "
" Poor terms and conditions (you state that we needed to leave you with details of a credit card with a balance of at least £1200). Other than that it was fine "
" Very friendly and helpful staff. Would certainly use again "
" Very unhappy about not being transparent about charges for the different location drop off. These "local" charges amounted for more than the actual rental. This is on the line of hidden/ small print charges. This should have been incorporated in the full rental charges. Really not happy iwth the Auto Europe handling of this. "
" Very pleasant at reception and return. Efficient aswell and not pushy with their product. "
" The service was very good and would use again. "
" Once through the actual booking in the service was excellent. "
" Unfortunate price disparity between Edinburgh Airport & Railway stations. "
" Booking and paying very quick, easy and efficient. All the information you need is provided. "
" Very happy. No waiting to collect car. Very pleasant young man - Daniel - also lifted my case into the car for me. When I returned it I was attended to by an equally nice young man, an American but I didn't get his name. I liked the fact that you ignore small marks on the car (such as those acquired from careless people in car parks) not that I got any! Also like that you can choose to take car with full tank and return it full, partially full tank and return with same amount, or buy a full tank and pay at normal pump prices, and return empty. Very fair. "
" The hire company did not do as promised and deliver the car to meet the 18:20 train arrival at Inverness. The local offices were completely un-contactable by either myself or their own central booking organisation. As a result I had to complete the journey by taxi (expensive, but no other alternative) I am still waiting for a response from the firm. My family returned me to Inverness. "
" 1st time Alamo user. Good experience "
" Just great! Eager young workers. "
" The booking was easy and the pricing was fine. "
" I thought the standard excess was too high at 1200 GBP and the cot of reducing it was too expensive at 20 GBP per day. Otherwise the service was excellent and the car was fine. "
" I had to phone up to ask about something and the Auto Europe customer service was excellent. "
" straight forward, very very charming and helpful staff "
" Excellent price, easy to book, and easy pick up. "
" Jamie on the collection desk was excellent and very helpful. "
" Alamo was excellent "
" DEFINITELY my number one now at East Mids. A special thank you to Aaron who waited for me after hours: I SO appreciated it! to Nic who reassured me all was normal. Without doubt the best service at E Mids "
" Enterprise rent-a-car (on behalf of Alamo) took £200 from my credit card as a holding amount during the rental period. I returned the car full of fuel and there was no extra charge noted on the close out reciept. I expected therefore that this amount to be released on handing the car back, but it is still showing on my credit car statement 2 days later. I complained to Enterprise and was told it would take 10 days for a refund and they can do nothing to speed things up. This is totally unacceptable since I already paid for the total cost of this rental in advance to Auto Europe. "
" very very good service and price "
" Good choice of vehicles to choose from. "
" Pleasant staff, brought car to us from parking to their office ready for our journey. "
" Great price quality rental "
" Very friendly staff. Nice new car "
" Very happy with the whole experience of hiring through auto europe and would heartily recommendation them. "
" Easy to use website and a great price. "
" Great service, collected from Heathrow terminal 2 by their free shuttle service and quickly provided my hire car. On returning car it was hassle free, they quickly inspected the car and a return shuttle bus was waiting to take us back to our terminal. A great service from start to finish. "
" More emphasis on identity documents required, passport plus licence "
" Tell us it is Enterprise that runs Alamo at Edinburgh airport "
" Auto Europe experience was neutral. "
" Rental Experience was good. Staff was prompt and helpful "
" Always fantastic rates "
" Very efficient service, quick and smooth "
" Smooth transaction, even sending reminder with the details! "
" No problems, helpful staff and was happy with the whole experience. Only snag is £1200 excess is way off the scale ; to waive it you will need to pay double the amount of the whole car transaction (40for car 80 for waive excess). That's excessive. "
" Very helpful and friendly service. I will definitely be recommending "
" Staff are very friendly and willing to help "
" All was fine, although found out that Alamo had been taken over by Enteprise. Could have been informed about this. Still, the Enteprise staff at Gatwick were very friendly and gave excellent service. The car was brand new and was very economical. Thanks "
" Alamo taken over by Enteprise and not informed in advance - see above "
" Great as usual. "
" Excellent service and a fab car. "
" Booking process is easy and clear. Although email didn't come through, no problem logging in to print confirmation. "
" Staff are polite and welcoming. Extras are advised clearly and not being pushy to take on unnessary insurance cover. Car is new and clean. Service is quick, no need to wait. Excellent! "
" Wonderfully competitive rates. Will use again and again. "
" I dont understand why they charged me £300 which they then give back. No think it's sharp practice and you should also tell your clients that this will happen. By the way I'm still waiting. "
" Been using auto Europe for years & will continue to do in future. "
" Wee bit of a hard sale on the extra insurance but other than that the staff were friendly. "
" Fast and easy, good price comparisons to get the best deal. "
" Good service by Enterprise; very nice car for its class "
" Whole process from online booking to return of car was easy and hassle free. "
" Excellent service, the staff at Luton were friendly and helpful, and the car was clean and in very good condition. "
" Easy to book, good price. Like the presentation of different hire companies and car types in straightforward format. "
" Excellent customer service on pick up and return. "
" Always helpful and very good deals.. "
" Very polite, helpful and everything was explained in detail. "
" I use AutoEurope to get the best value car hire but more importantly because they have never let me down. I used to book directly but I've had so many bad experiences (e.g. Europcar lost booking, replacement vehicle took 6 hours, missed fathers 80th birthday party) that I won't consider it unless they're running an exclusive special offer on Porsches or something like that that. "
" My only issue was finding that the vehicle had a quarter of a tank of fuel instead of being full when I collected it. It was my first experience with Enterprise at Bristol airport (you could give better directions to their office as they are in a completely different part of the airport to the other car rental companies and it isn't particularly well signposted). The staff were very pleasant and professional but adamant that it is not their policy to have prestige cars fully fuelled on site despite what I may have read on the AutoEurope website. "
" Simple, quick, problem free "
" I use car rental frequently and this was the best service I have ever experienced. Thank you "