Auto Europe
- North America
- Central America
ATHOL UK CUSTOMER REVIEWS
- 8.8
- 9.3
- 8.7
- 9.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
ATHOL GREAT BRITAIN Car Rental Reviews
Average Rating for Athol :
ISLE OF MAN, GB - Reviewed by EDWARD - 20 August 2025
" Very pleased "
" I have already recommended your company to a friend "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEPHEN - 01 August 2025
" Auto Europe is great and I have used you for a number of years across multiple countries. "
" Athol charged an additional GBP 30 for local insurance cover, which was unexpected. They said if I booked directly with them rather than via Auto Europe, this insurance would be included in the price. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARILYN - 27 July 2025
" Very easy to book and all necessary information provided quickly. "
" The lady at the desk was exceptionally helpful, explaining the differences in driving there to England and other useful information. The car was fine, although it had multiple scratches and other damage. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by RICHARD - 15 July 2025
" Easy to deal with "
" Window screen wipers u/s "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by PETER - 22 May 2025
" No experience of Auto Europe. "
" Car was very unloved. Every panel had some level of damage. I informed the Athol rep who did try to find a replacement. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by PHILLIP - 20 April 2025
" I do plan to return to the island so will need a car again. I hope it's better organised next time and would be better if it was cheaper "
" I had booked a small Hyundai and rang auto Europe the day before we travelled to check everything was ok and what documents to bring. I was told to bring a passport, licence, household bill and the DVLA code to allow staff to check my details. One arrival there was no car, they didn't know anything about my booking but could see it on the computer because of the voucher number. Eventually we were told we could have a little Kia. The only thing required was my licence. I didn't need all the other documents I was told to bring. The car was very under powered but on a plus side didn't use much fuel. The hire was also I thought very expensive at over £200 for 3 days. At least I didn't have to put much fuel in it "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by MARK - 16 April 2025
" The car was in good condition, the pick up and drop off was quick and easy. "
" Pick up and drop off was quick and easy, the car was in good condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by BARBARA - 10 April 2025
" Seamless. "
" Seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by NADINE - 17 February 2025
" Very satisfied "
" Overall very satisfied, only comment could make is £1000 security deposit seems excessive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DENNIS - 23 October 2024
" Great "
" Everything went very smoothly on pick-up and return. IOM car rental is expensive and no deals available. Otherwise a very good experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOHN - 04 September 2024
" Easy pick up & drop off. 7 seater bit too much like a transit van & had a bit of a musty smell inside. Would use Athol again but not that model. "
" Easy pick up & drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by WOLFGANG - 01 September 2024
" Very easy to book the car. Good value for the money. "
" Very friendly people at Athol and a good and clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 31 August 2024
" I would recommend "
" Car not very clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ANDERS - 29 August 2024
" ! "
" ! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by GARY - 22 August 2024
" There was another customer at the pick up desk and they were given far more information than we were luckily my wife was listening to the agent giving them the information otherwise we wouldn't have known a few essential things like reverse parking in bays to ensure we didn't get a ticket "
" Easy pick up and drop off car was exactly what was advertised "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by DEBORAH - 09 August 2024
" Satisfied with service provided "
" Unfortunately the car we hired developed mechanically problems. Whilst this caused some inconvenience, many thanks goes to staff members, Mark and Faith, who went out of their way to quickly provide a replacement car and resolve the issue. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by PAUL - 26 July 2024
" None "
" You have held onto my £1,000 deposit money for far too long! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by DENNIS - 18 July 2024
" We spent three days driving round the Isle of Man in a very economical and comfortable car/ "
" Excellent service with a pleasant assistant on the desk. Car was very good to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by KATE - 08 July 2024
" Excellent service. Will definitely use the company again. "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PHILIP - 02 July 2024
" Easy on-line booking "
" The initial collection of the vehicle was good and the car provided was excellent. However when we came to return it at the end of our stay the desk was unmanned and according to another customer who was waiting, it had been like that for at least 45 minutes. Someone else was ringing Athol head office but not getting a reply. In the event someone who I think did valeting of the cars, checked my car over for me and took the keys and I did eventually get the return of my deposit "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DEBORAH - 26 May 2024
" No problems "
" Staff tried very hard to sell additional insurance at pick up, when I had already paid for extra cover with Auti Europe. They put £1000 hold on my credit card, not the £900 that Auto Europe stated, which is still pending on my credit card. The car keycfob didn't work so had to use the key to open and lock the car, the brake warning light came on during 4 day rental. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by ALAN - 22 May 2024
" The rear wiper blade was damaged and did not clean the rear screen "
" Disappointed to be told on pick we could not take the car unless we paid another £45 towards the insurance for just over 2 days hire, we were lead to believe the total price included all insurances, We will not use Athol again unless we get reimbursed for the extra payment we had to pay, as us all being OAPs money is very tight, it was a very bad start to our little break on the IOM, we will also tell other members of our families and friends about our bad experience we received at the checkout desk "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by PHILIP - 16 May 2024
" Very easy. "
" Friendly, helpful, efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STUART - 18 February 2024
" Would highly recommend. "
" All good, always very efficient and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GLENN - 31 January 2024
" Booking through Auto Europe I was able to rent a car at a competitive price. I was very pleased when realised you subcontract to Athol in the Isle of Man. Overall a great service by both companies, and a very pleased customer. "
" I've used Athol Car Hire for many years and been very pleased with the service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LEANNE - 07 January 2024
" Very efficient and quick "
" Friendly! Easy to use! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHELE - 27 November 2023
" Everything perfect can recommend 100% "
" As always everything PERFECT!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JANE - 08 November 2023
" I think we should be refunded the extra we had to pay fir the additional driver as we were given incorrect information. Atholl said they had informed Auto Europe many times that people were being given incorrect information "
" Charges were not what we had been told. We were told an additional driver was £6.50 per day and there was a £900 block on credit card. When we got to the desk at the airport we were told ot was £10 per day and £1000 block on credit card. The car had a lot of damage. We were told to report anything not already marked on the form but this was very difficult given that it was raining, the car was wet and there were so many bits of damage "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by LEE - 26 October 2023
" Easy booking Great service "
" Very easy for both pick up and drop off No long speeches or hard sales Overall Very pleasing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 20 October 2023
" See above "
" Not as good value as previously "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by NIGEL - 11 October 2023
" Would recommend to anyone thinking of renting a car when they visit the Isle of Man "
" Very efficient and friendly easy pick up and drop off at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JACQUI - 05 October 2023
" Firstly the car I requested to hire i was not given, when i challenged this they said the car provided was in the same catagory ( it was a very basic car) i requested a car seat and had to ask for it and carry it to the car, which was extremally heavy The additional driver costs i was given when i booked the car was £6.50 a day however the car rental rep said this was incorrect and it would be 15.00 a day, so had to pay 45:00 which provided me with additional drive and a different cover in which any claims cosst they pick up - felt i was rail roaded to go with it "
" Firstly the car I requested to hire i was not given, when i challenged this they said the car provided was in the same catagory ( it was a very basic car) i requested a car seat and had to ask for it and carry it to the car, which was extremally heavy The additional driver costs i was given when i booked the car was £6.50 a day however the car rental rep said this was incorrect and it would be 15.00 a day, so had to pay 45:00 which provided me with additional drive and a different cover in which any claims cosst they pick up - felt i was rail roaded to go with it "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by HOWARD - 03 October 2023
" Nice clean car, good service "
" Straight forward and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHELE - 30 September 2023
" Great little car everything perfect "
" Excellent as always helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 30 September 2023
" As per comment on 3 "
" Vehicle should never have been sent out with the service interval being required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by ASTRID - 24 September 2023
" I was not happy being given a car with an existing serious fault. "
" The original car we were given had an indicator light on when we collected it. It was not until we got to our hotel that we found out from the manual that this was a tyre pressure indicator. We didn't use the car the next day but the day after that when we looked at the tyres, one of them had what I imagine was a slow puncture - it was completely flat. We inflated it and drove it back to the airport, because the indicator light was still on. We were given a new car which was fine although the level of damage on it was incredible. However, it worked and we were happy with it. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by MALCOLM - 19 September 2023
" As above "
" Car first provided clearly hadn't been looked at. Flat tyre which I was told I could take to a garage to have looked at. I rejected this car. Replacement was very battered and not of the standard I would expect. Whole process of collecting a car took far too long. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by AMANDA - 13 September 2023
" Inevitably the Auto Europe documentation was a bit generic, and gave a slightly false impression of inflexibility in terms of Athol's customer service. Not a problem in practice, and probably not something about which all that much can be done. "
" Only poor aspect of the vehicle was a hole in the driver footwell carpet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by TERENCE - 10 September 2023
" None "
" Unfortunatly the Hyundai I10 supplied had a very worn clutch close to end of its life, operation was right at the top of the pedal travel while the very vicious brakes were at the end of the pedal travel, this combination made life difficult pulling away, I drive many cars every week in my employment, this car was not good ar all "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ISLE OF MAN, GB - Reviewed by RICKY - 06 September 2023
" The car was a Kia picanto and small but more than adequate for our hire period. Only down side was it was showing a little wear and tear, with an obvious dent and some scuffs. Other than that we were happy with the drive of the car and it was very economical. "
" Was charged an extra £60 which was of concern. However, this was quickly resolved and refunded by the agent when returned the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by STEPHEN - 03 September 2023
" As above. "
" The experience was good,staff were helpful and friendly, but the vehicle was showing an engine fault light all the time which did not inspire confidence. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by CHRIS - 01 September 2023
" Excellent service . Would certainly recommend autoeurope to anyone visiting the island. "
" Picked our Nissan jazz at the airport. Very pleasant staff sorted us out . The car was excellent , virtually brand new. No problem whatsoever over our 4 day stay. Returning the vehicle was simple and no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CLARE - 23 August 2023
" Good prices and easy to use. "
" Lovely, friendly staff and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 19 August 2023
" I wanted to collect a car at the airport and it all wired for me. Not overly impressed with Athol! "
" I have extra damage on the car in addition to the ones marked on the collection slip. Whilst they added they didn't come out to check. Also unacceptable that the area of paintwork damage hadn't been marked. Since returning I have had nothing back from them to confirm the car had been returned in the same condition as it was collected. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by CHARLOTTE - 02 August 2023
" The desk staff were very helpful. Car seat hire appeared to be 'free' while booking. Yet when I arrived it was £20 per day for an additional seat! The vehicle was old and full of bumps. I did not feel safe driving my children around in a car that was in such a bad way. The cost of the car was not value for money and I would not recommend. "
" The car was in a bad condition. Very old and had a lot of bumps on it already. The price was very high for the condition of the vehicle. It was NOT good value for money. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ISLE OF MAN, GB - Reviewed by JACQUELINE - 29 July 2023
" No problem with staff Car was a lot older than I thought it would be "
" Staff lovely car very disappointed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ISLE OF MAN, GB - Reviewed by EDWARD - 20 July 2023
" Flight delayed, but staff stayed open - great service. Well explained and easy drop off "
" Flight delayed, but staff stayed open - great service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by GREGORY - 16 July 2023
" Very straightforward "
" The best experience of car hire I have had by far. Totally hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LAURA - 13 July 2023
" Online order was fine "
" Hi. On collecting the vehicle at the airport I unfortunately did not have a great experience. I was given a car first which was ideal but upon starting the car it said "system fault". I went back to the desk where I was advised that they were aware of the error message and that it had been checked and all was okay to drive they just hadn't managed to get the diagnostics fixed. I said I didn't feel comfortable driving a car that had an error fault showing on the dash. They said they would move me to another car but all that was available was a Hyundai i10. This was a smaller car than I had booked and paid for. The guy at the desk assured me they were from the same grade but I showed him on auto Europe I had booked an economy car which was a corsa or similar and an i10 on there was classed as a mini car which was cheaper! I went to look at the car and said it was too small for what we needed so o needed them to find something else. I felt I shouldn't be penalised for them not having my size car available that is in full working order. After waiting a bit they said a corsa was indeed available - unsure why this wasn't available when they tried to seemingly palm me off with a smaller car! I wasn't impressed with the service at all. I stuck to my guns to what I had paid for but I shouldn't have been given either of the first two cars. Also, I had to pay £45 for the additional insurance because funnily enough when I used my card to put the £900 hold on it he kept saying my card was declined. But using the same card to pay the £45 was okay? All seemed a bit of a con I must admit! There was no pending or hold messages from my bank at due to suspected fraud. It just didn't sit well with me. My card clearly worked. So just seemed like an easy way to get £45 out of another customer to me. I wasn't impressed. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by KEITH - 12 July 2023
" All went to plan except that they don't pick up at Bobby Browns service station anymore. We picked up at the Ferry terminal, as it happens it was chucking it down with rain so it was advantageous it pick it up there "
" Good company, kept in touch, phoned me to inform me of some changes in pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROBERT - 02 July 2023
" The experience with Athol was not as advised by Auto Europe. "
" Information Atholl had was incorrect. Told deposit had increased from 600 to 1000 pounds. No information where pick up was located at ferry port. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ADRIAN - 30 June 2023
" No problem booking via auto Europe although I had a job locating the car hire as 'Athol' was in smaller print on the booking form, so I was wandering up and Dow looking for 'auto Europe' which didn't exist. "
" Only one member of staff at pick-up so had to wait in line for some time. This is unacceptable. Condition of the car was poor with a number of dinks and scratches. Moreover, although the car (Nissan Juke) had rear seats it was impossible for a human to get in, and also very difficult to reach any items on the back seat. The boot has very limited space without folding the back of the rear seats down which was no easy due to reasons given above. It is the most poorly designed car I have ever come across. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by IAN - 25 June 2023
" Quick and friendly. The vehicle was a Nissan Juke. Fairly well used but satisfactory. "
" Quick and friendly. The vehicle was a Nissan Juke. Fairly well used but satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by KATRINA - 15 June 2023
" Nearly new cars at all times and spotless. Staff always approachable "
" Only company I choose. Extremely efficient, thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MAURICIO - 15 June 2023
" . "
" The car did not work the A/C. When I report this proble the first day, at the front desk told me that there is nothing they can do to help me "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by SIMON - 11 June 2023
" Easy to book. "
" The counter staff were incredibly friendly. The replacement car for the group I booked was a very pleasant surprise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JEFFREY - 10 June 2023
" very satisfield "
" very easy polite transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 01 June 2023
" Booking process easy and convenient enough. Pricing somewhat competitive "
" Pick up was great, easily checked in and on our way not all damage was noted on the check sheet so had to go back in and query. Post service however have not heard a thing, if all is in order and confirmation that deposit monies are to be released. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by THOMAS - 30 May 2023
" Autoeurope is.fine "
" Very expensive for what you get "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by EMILY - 23 May 2023
" Counter staff friendly Car was awful. Terrible clutch. Battered. Marks on the car that werent on the paperwork "
" Counter staff friendly Car was awful. Terrible clutch. Battered. Marks on the car that werent on the paperwork "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by CHRISTOPHER JOHN - 23 May 2023
" Good "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by SUSAN - 22 May 2023
" All good, "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 05 May 2023
" All good thanks "
" All good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JAMIE - 02 May 2023
" Didn't really want to know about my complaint, and said your unlikely to be heard without photo evidence "
" Very poor. Wrong child seats were provided and not great service "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by MICHAEL - 30 April 2023
" As wanted "
" Friendly staff. Clean car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by STEPHEN - 28 April 2023
" I have submitted a complaint and requested a refund for the price difference. My daughter only has an automatic driving licence so what would have happened in this case? "
" Ordered and received confirmation for an automatic transmission car but when I picked up the car there was none available and I had to have a manual. This was specifically ordered in February and confirmed so not sure why it was not available. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARK - 27 April 2023
" Everything was straight forward with friendly helpful staff, just the type of vehicle supplied was a slight disappointment. "
" Car was far too basic for today's standards. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by MARILYN - 27 April 2023
" Overall very positive. The only slight downside was the state of the car which had a number of scrapes, scuffs and scratches . However it was economical to run and was clean and tidy inside. "
" Pick up was easy and efficient. Staff very helpful. Due to illness and a hospital admission I was unable to return the car as planned. However Athol staff were very helpful and accommodating and picked the car up from my son's house. Thank you for your understanding! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by CHRISTOPHER - 25 April 2023
" no problems "
" Good experience - friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ALAN - 20 April 2023
" Always get a good price deal through auto europe "
" The car had lots of dents at pick up which were noted on the condition of vehicle form but it is a shame they hadn't been sorted before pick up. The brakes of the car were very severe making driving more stressful and the service light was flashing. I would expect a better condition from a hire car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by SUSAN - 20 April 2023
" Helpful reception. Lots of local information given. Car park really close . Small problem with petrol gauge . Sorted out with no fuss . "
" Very easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by TESSA - 12 April 2023
" Easy to use, no problems "
" Easy collection and drop off. Happy with car, would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CRAIG - 11 April 2023
" It took almost a month and 3 phone calls to get the £1000 block removed from my Credit Card by Athol, but Auto Europe couldn't have been more helpful........they also contacted Athol, when our phone calls to them didn't get us anywhere....the Customer Service Representatives we spoke to were always polite, helpful and understanding. We would use Auto Europe again. "
" It took almost a month and 3 phone calls to get the £1000 block removed from my Credit Card! not a good impression. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by AMANDA - 08 April 2023
" Good service. Would use again. "
" Getting the key should be a quicker process. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MARTIN - 02 April 2023
" everything was fine, as usual "
" everything was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANTHONY - 01 April 2023
" When getting to the airport the Check in lady said they had no automatics and only a small car, which had all its service lights on, its the only one we have, you should have booked directly with us !! "
" When getting to the airport the Check in lady said they had no automatics and only a small car, which had all its service lights on, its the only one we have, you should have booked directly with us !! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PENELOPE - 25 March 2023
" Please see above. Depends on whether Auto Europe can address these issues with Athol "
" When I arrived at Ronaldsway airport I was told to take a seat and wait because the car had not yet been valeted! After 20 minutes I re-joined the queue of 20 people waiting for cars. One person left the queue and went to a different desk where she received her car. I left the queue after her and said that I needed a car straight away. It didn't have to be the correct car, any would do. I was given a larger car than I had requested and it was only half-full of petrol. It did the job, but I wasn't pleased with my experience. When I book a car at an airport, I expect it to be ready to drive away. Is that an unreasonable expectation? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by DENNIS - 16 March 2023
" Excellent service "
" This booking went very well. very little waiting time and a very efficient lady at the desk. The car was excellent to drive and economical on petrol "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 13 March 2023
" see above comments re sub standard car. "
" I have had this car (the white MG) before and it is awful to drive. I specifically asked not to have this one again and yet still got it, the only other option by the time I picked it up was a small car which wasn't big enough for 4 + work bags. all in all, not the greatest experience. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by ROBIN - 12 March 2023
" I've used Auto Europe for many years. They are generally very competitive but I use them because they have been very helpful when, from time to time, things go wrong (There have been odd exceptions; I suppose no organisation is completely immune from employing the odd imbecile.) "
" Staff were friendly and helpful. The manager quickly sorted out some minor problems by replacing our vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PREM - 06 March 2023
" . "
" Amazing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JAMES - 04 March 2023
" Top class car rental "
" As good as ever "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by VOIRREY - 27 February 2023
" Easy access to counter and car park so close it was excellent . "
" God service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by JOHN - 27 February 2023
" Very positive experience "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ALES - 26 February 2023
" All good, quick and efficient service and good condition vehicle provided. "
" Quick and efficient service...good condition vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by FENELLA - 23 February 2023
" The car was given saying it had more petrol in than it did. Asked them to change the record which they reluctantly did. Why not give the cat full so it's given back full? Very annoying. "
" The Staff were not always welcoming or interested in you. It seemed they were performing the minimum required to do their job. There is not really any choice at The IOM airport it's either Athol or Mylchreests( who previously let me down). "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JO - 14 February 2023
" Quick. Easy. Convenient. "
" Quick. Easy. Convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 11 February 2023
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 29 January 2023
" Ordered a Nissan Note but ended up with a VW golf sports car. Great fun was eyeballed by lots of young lads but their faces when 2 60+ year olds with walking sticks got out of it... "
" Counter staff at Ronaldsway airport was fantastic and very cheerful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOSEPH GERARD - 25 January 2023
" The information received was both helpful and timely and process straight forward. "
" Both the Car Pick up and drop off were good, the staff were helpful and informative and the vehicle in good condition and easy to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 18 January 2023
" As above "
" The collection procedure takes far too long. Some of the questions duplicate what you ask when making the booking. Other questions could be provided on booking. I also do not like having to give £1000 deposit "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by WARREN - 12 January 2023
" Simple and straightforward, recommended. "
" Very helpful and friendly team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SHEILA - 19 December 2022
" Great website easy to use. "
" The staff were very friendly and helpful. Very nice to deal with. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DENNIS - 14 December 2022
" Glad we hired a car as it made things very easy "
" everything went very smoothly and the assistant was very efficient and helpful. Car was as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ADRIAN - 12 December 2022
" See above "
" Although booking, collection and dropping off of the vehicle was excellent. I was disappointed with the performance of the vehicle, it was quite sluggish, the steering wasn't easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEPHEN - 12 December 2022
" N/A "
" N/A "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ANNE - 06 December 2022
" All went well "
" Good car, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JENNIFER - 02 December 2022
" Extras not too expensive "
" Reasonably priced. Friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by BRENT - 29 November 2022
" Overall good experience and no complaints. "
" Staff were extremely friendly and helpful. The car had a few scratches which were correctly highlighted, clean and roadworthy. Didn't encounter any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by LINDA - 25 November 2022
" It took an hour to get the car from landing due mainly to "paperwork" issues. The car wasn't very clean inside and the car made a very tinny sound on uneven surfaces. A great shame as we have used Athol in the Isle of Man many times before when the service and car have been faultless. "
" The service provided by the counter staff was very good but he did not have our voucher on the system. He did very well to resolve the matter. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by SAMUEL - 09 November 2022
" Lovely staff and easy process "
" Very good. Car wasn't great, bit old, but very drivable "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by DAVID - 07 November 2022
" Good "
" Efficient , prompt, no problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANDREW - 04 November 2022
" Rip off company "
" Charged an extra £105 on arrival at airport. This was not advertised and left me feeling ripped off. Never be renting a car again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 02 November 2022
" This was the best price option when I booked and I think the vehicle condition reflected this. "
" There were problems with the collection not being on the local agents system and it took some time before the vehicle was ready. The staff were very good and committed to sorting it out. The vehicle transmission was very noisy, especially in first gear. The car was not pristine on the outside with many scratches, the rear parcel shelf was missing and the radio control knob had lost its insert. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by IAN - 27 October 2022
" Still waiting for my refund. "
" They have taken £800 from my account and I am still waiting for them to repay this. There was no damage to the car so they have no reason to keep any of this. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JONATHAN - 25 October 2022
" Would of preferred an automatic "
" Great on site at airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MARK - 20 October 2022
" Everything worked as expected "
" Good car at the right price, we got what it said on the tin "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAPHNE - 19 October 2022
" Slight issue with drop off as car was 3/4 full when we picked it up but paperwork said full . Luckily I had taken a photo . Very friendly staff "
" Easy pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GEOFFREY - 18 October 2022
" O "
" Counter staff tried to sell me collision damage waiver at a daily rate when I had already bought this. Said would have to ringfence £800 from my account which they did but no problem since it was not deducted. Left feeling it was a bit of a con "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ALAN - 15 October 2022
" As above "
" Good value and customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by COLIN - 11 October 2022
" The clutch was a problem starting off in gear and going up hill the clutch was sleeping "
" The staff was very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ANGELA - 05 October 2022
" The staff at the airport reception were incredibly friendly and helpful and gave us the best impression of the Isle of Man and got our visit off to a flying start "
" The staff at the airport reception were incredibly helpful and friendly and got the visit to the Isle of Man off to a great start. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by KENNETH - 05 October 2022
" First class service at an affordable price. "
" Everything was as promised and I had a smooth and efficient process to collect and return my vehicle. Outstanding service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 03 October 2022
" Please see above! "
" Quite a long delay to pick up car - only one person on the desk. Car failed twice in 6 days - first time it recovered itself. Second time, same symptoms, completely dead, no lights on dashboard, no response from key. Loose battery terminal, so poor PDI/mtce. The digital display showed wrong time when I picked up car, thought that strange, so the battery terminal had obviously failed before - that should have given you a clue something was wrong with it in the past. Your operative was not at all apologetic or sympathetic when I returned the car. My contract with Auto Europe specified AC, but I do not believe this Picanto had it. Did not really need it much, but could have done had it been warmer. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by NEIL - 22 September 2022
" Overall a very good experience, will definitely use again "
" Very friendly, helpful staff on the desk, car very clean & tidy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRISTOPHER - 20 September 2022
" Ace thanks "
" Very good staff and plesen made you feel at ease "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROBERT S - 15 September 2022
" This was our first experience of Auto Europe although we have driven in Europe & our youngest son & family live & work in Paris & often use a hire car facility. We suggest you pick your front line operators with greater care. "
" Very disappointing is our simple summary. The electronic door locking mechanism on the car did not work so we had to resort, with advice from a team member to using the driver's door lock to open & lock the car. The fuel in the car provided was not full as anticipated & the fuel gauge gave us no indication of how much fuel we needed to return the vehicle with so we returned the car with a full fuel tank. We were driving elderly friends around the island so a vehicle with no rear external door handles was quite unsuitable but we had no prior knowledge. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by ANDREW - 07 September 2022
" For booking to changing my hire car choice to dropping off the car everything went smoothly "
" Everything went smoothly would recommend Athol to anyone hiring a car in the I.O.M. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARTIN - 07 September 2022
" I would give 10 were it not for the fact that, following the comments of the person at Athol, I am now unclear about the insurance cover that is included. If he is right, if there were damage over 800 pounds, I would be fully liable, and would have to claim from my personal insurance after paying Athol. "
" I have been very happy with Athol in the past but this time was less good. The person at the counter tried hard to convince me that the insurance that I had was not really adequate, which perturbed me. Also, when I returned to talk to him after looking at the car for 5 minutes, the airport was locked (this was probably not his fault!) so I could not ask my question. I would also have liked explicit assurance that if my flight was really delayed, it would still be possible to pick up the car. I did not have this. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LYNNE - 04 September 2022
" Good "
" Very efficient and professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GRAHAM - 31 August 2022
" Anthology told us not to rent from you as your insurance needed us to pay £800. We had CDWCover from you that they would not accept. Not a good experience as we lost a day of our holiday as well due to having to return the car early on the last day. I will be booking direct in the future and definitely not with Athol "
" They were rude when we arrived, had given our car to someone else as they claimed we were 6 hours late ( we were actually 15 minutes late). They demanded the car be returned early on the last day as they were very busy! They took £800 from us for insurance and then our car was dreadful. Covered in scratches, dirty and only one washer working. We could not refuse the car as we needed it for our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by MALCOLM - 24 August 2022
" Regret using ATHOL. Would have been much cheaper to have just got a taxi and forget the trips out (as I wasn't wanting to go out in the car). Trip was materially negatively impacted as a result. Not given notice about the change and left to find out when I got to the car! "
" Given a different car to that ordered and it was a manual. Not driven a manual in 30 years + had two full knee replacements. Painful to drive and knees still not recovered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by CLARE - 15 August 2022
" Excellent "
" Very pleasant and helpful staff. Ease of pick and drop-off was great. Would definitely recommend and use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by RODNEY - 14 August 2022
" A great ecpueien "
" Excellent in all aspects, will certainly use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STACEY - 14 August 2022
" Good "
" Very polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANNA - 12 August 2022
" fairly straight forward although hire seems very expensive on the IOM "
" pick up is very slow and their policy on fuel seems to change every time I use them. I'm never confident in the checking for vehicle damage as they don't come to the vehicle with the customer and say just to make a note of damage and let them know later, and then you just drop the keys off at the end with no in person check of the vehicle. There have never been any issues but I'm not sure how they would manage this if there was a problem. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by ALF - 11 August 2022
" Well worth using this service. "
" Great service, great vehicle. Very pleased indeed. No problems at all. Just great! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SAQHIB - 07 August 2022
" Nothing to add "
" 3rd rental. No issues. Had issues on 2nd rental, charged £25 for 50 miles in March. The fuel gauge was not working correctly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROBERT - 06 August 2022
" Easy to book "
" Friendly, efficient car hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ALAN - 18 July 2022
" I have used Athol many times over the years without cause for complaint and normally would be marking al the above criteria as 8 or more.. This time we waited in a queue as the one person on the counter tried his best to manually enter details on to a what appeared to be a very slow and cumbersome system. Our flight had been delayed and we were working to a deadline. Despite the slowness in the queue we got to the car in good time which is when I found it was an automatic which I have no experience of driving and had not ordered. As we hadn't time either to ask for a manual car or for me to learn on the job my additional driver took over. Nevertheless I was very disappointed and had I been the only driver would have had to ask for a change. The car was the oldest, most damaged and highest mileage car ever provided to me by Athol. Again I was glad we had the full damage waiver as it would have been very difficult to prove/disprove any additional damage. "
" I have used Athol many times over the years without cause for complaint and normally would be marking al the above criteria as 8 or more.. This time we waited in a queue as the one person on the counter tried his best to manually enter details on to a what appeared to be a very slow and cumbersome system. Our flight had been delayed and we were working to a deadline. Despite the slowness in the queue we got to the car in good time which is when I found it was an automatic which I have no experience of driving and had not ordered. As we hadn't time either to ask for a manual car or for me to learn on the job my additional driver took over. Nevertheless I was very disappointed and had I been the only driver would have had to ask for a change. The car was the oldest, most damaged and highest mileage car ever provided to me by Athol. Again I was glad we had the full damage waiver as it would have been very difficult to prove/disprove any additional damage. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ISLE OF MAN, GB - Reviewed by DIANE - 17 July 2022
" Already sent an email regarding the insurance. "
" Not happy, felt pressurised to pay an extra £15 per day. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by LEE - 13 July 2022
" Perfect "
" Very pleased with it ,I have had bad experience's with car hire but this was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LUKE - 07 July 2022
" Horrible auto express customer services, after returning early from trip due to daughter being taken into hospital, wasnt even able to collect the car as i had to get the quickest ferry back from isle of man to uk and after speaking to a customer representative over the phone to explain my emergency situation, refused to offer a refund or reschedule of hire! Disgusting! Please note reflection completely directed to auto express and NOT athol! "
" Did not deal with them as had to leave island for emergency as daughter taken into hospital! So above ratings neutral! Auto Europe however are a disgrace and would never use again! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by BRIAN - 06 July 2022
" Easy booking and best price "
" Quick and easy pick up and drop off. Car ready and waiting "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 04 July 2022
" Great service, very quick pick up and drop off. Unfortunately the radio didn't work in the car which was annoying. "
" Great service, very quick pick up and drop off. Unfortunately the radio didn't work in the car which was annoying. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by TRACEY - 04 July 2022
" Ease of booking, I have found customer service to be excellent. Great rates. Need to ensure that when a request is made, such as GPS, that this is honoured by the car hire company. "
" Unfortunately the car I was given this time in the Isle of Man was really poor. It's been a long time since I actually had to use a key to physically unlock a car. Central locking not working meaning I had to open the passenger door from the inside (not ideal in poor weather). I had ordered GPS, but this was an old car that did not have GPS. When I asked about this I was given an old plug in model, but this did not work and was obsolete. I relied on the paper map I had with me, but it would have been difficult if I had been on my own. I did let Athol know on drop off that it was no use whatsoever and should not be given out. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by MARIE - 29 June 2022
" Easy online booking and confirmation process with Auto Europe. Good prices. Have used before and will use again "
" Staff at check out and in very pleasant and helpful. Car awful. Booked QASHQAI but was given smaller MOKKA. Car covered in dents and scratches. Interior in poor state with very strong dog odour and dog hairs on seats. All highlighted to Athol staff. Very disappointed in Athol Car Hire "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by NICHOLAS - 28 June 2022
" A full tank of gas would have been nice on pick up "
" Very efficient "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by MARTINA - 28 June 2022
" Very friendly and competent! "
" Very friendly. Easy handlings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SARAH - 27 June 2022
" Would recommend as online booking was easy "
" Friendly staff, very convenient and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 23 June 2022
" Simple but a bit costly "
" Great communication, shame the hire desk tried to make me pay again for the rental and tried to up sell me insurance at a day rate more than the option upgrade for the WHOLE hire. Car could have been cleaner inside, but in general all OK "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by RICHARD - 14 June 2022
" The easiest way to secure the best deal, with confidence "
" Great deal, great reception, fab car, easy pick up and drop off, great communication. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by KAREN - 07 June 2022
" Provided good prices for the cars we were interested in. The whole process was very smooth "
" The staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by CHRIS - 03 June 2022
" As above "
" Tried to upgrade insurance before for £5 per day, couldn't do it online and couldn't get through on phone. Tried at the airport and was charged £15 per day. Very poor "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by JAMES - 29 May 2022
" Great way to see the Isle of Man "
" Everything was fast and efficient. Delightful people to work with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WYNNE - 29 May 2022
" Easy to use and great prices "
" Professional and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by HAROLD - 23 May 2022
" As above "
" Very friendly counter staff and efficient service. Car did show an electrical fault warning but only advisory so didn't effect the rental "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MARK - 18 May 2022
" Booking was easy and the overall cost was reasonable. "
" High quality car, ready on time, friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by FRANK - 18 May 2022
" p "
" The staff were patient, friendly and obliging. A day into our hire, we noticed a large dent to the rear of the vehicle that we hadn't noticed before and wasn't on the disclaimer. On returning the vehicle, they told us they knew about it. We said it would have saved us a lot of worry if it had been on the disclaimer. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GRAHAM - 15 May 2022
" Easy to use and reasonable price "
" Very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WARREN - 15 May 2022
" Great communication and friendly staff. "
" The staff at Athol have been exceptional, dealing with us a people rather than an account. The car provided was clean and perfectly suited to comfortably tour the island. Great customer service and good value. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DIANA - 13 May 2022
" Booking was easy all went to plan "
" Very efficient bur quite a queue on return nice little car but lots of scratches and peeling paint "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by IAN - 12 May 2022
" Look no further than Athol. "
" The young Lady at the desk was excellent, I wish all were like her. I would book a more powerful car next time, as the Nissan micro we had was ridiculously under powered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DIANE - 12 May 2022
" Satisfied "
" Hassle Free "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by HEATHER - 04 May 2022
" You just can't go wrong. Drop you keys off at reception with the lovely ladies, go outside a lovely gentleman helps putting your bags on and takes them off the other end and kinda vice versa when you get back. No car hunting. Prefect . Will be using again. "
" Very easy to use the website and the staff are very happy to help and are very accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 04 May 2022
" East website "
" Helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by THOMAS - 29 April 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHARLES - 25 April 2022
" Car not brilliant "
" Pickup was really easy at isle of man airport the staff couldnt have been more helpful The car though had the in need of a service light lacked power and used ALOT if fuel which i feel is down to not being serviced "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by MELVYN - 23 April 2022
" Requested to provide printed booking form - not required. Also required a driving license code, again not required as Athol only required license card. "
" Offer had Hyundai i10 or similar. Ended up with Peugeot 108, a smaller, inferior car. On returning, an i10 had been there unallocated. Peugeot had an annoying rubbing noise from an offside wheel. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by LEE - 23 April 2022
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARY - 19 April 2022
" 5 Star service, thank you. "
" Excellent customer service from staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANDREW - 14 April 2022
" Excellent "
" Excellent service and the girl on the desk at collection and drop off was super friendly and extremely professional and knowledgeable. You should be proud of her! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DIANE - 14 April 2022
" Easy to book "
" Friendly and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by GEOFF - 12 April 2022
" Good, efficient, friendly "
" Due to collect from another place but having arrived at airport and asked if could collect from them confirmed ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GORDON - 01 April 2022
" Very easy to book, and pricing was lower than booking directly on the Athol site. "
" Relaxed and friendly staff. Car very tidy. Free upgrade due to smaller car booked being unavailable. Puzzled that going directly onto the Athol booking site, the price was higher than booking through AutoEurope. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 30 March 2022
" Again no complaints whatsoever and certainly a very competitive price against the opposition "
" Only issue is that you sign for condition of vehicle prior to seeing it. Although what you spot they correct on the damage section. Also on return the stop on the credit card is not lifted in your presence. Used firm before, so I great trust in them to date. Overall excellent value for money and very economic form of transport. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by FREDERICK - 27 March 2022
" Very good. "
" Very satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GINA - 27 March 2022
" Really helpful lady on the counter when I collected the car, In my opinion, she went above and beyond to accommodate the type of car I could use as initially an automatic had been assigned to me, which I am uncomfortable driving. She was so friendly, I would definitely return to this company based on the service I received. Everything was clearly explained to me and was an easy collection and drop off. "
" Really helpful lady on the counter when I collected the car, In my opinion, she went above and beyond to accommodate the type of car I could use as initially an automatic had been assigned to me, which I am uncomfortable driving. She was so friendly, I would definitely return to this company based on the service I received. Everything was clearly explained to me and was an easy collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARILYN - 25 March 2022
" Excellent service throughout. "
" Very pleased with the service altogether. I was unable to drop off the car as planned due to contracting Covid, but staff were most helpful and arranged collection. Would definitely use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GERALD - 24 March 2022
" The only gripe I have about Auto Europe is that I paid for the petrol to be full to full but on the last two occasions that didn't happen. While I appreciate that I still have to put the same amount of petrol into the car for the duration of my hire. I paid the extra money for no return. Not quite right somehow. I would be interested to hear your reply. "
" I have always found Athol to be very friendly and efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by TIM - 23 March 2022
" Excellent, a pleasure "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CAROLINE - 22 March 2022
" Excellent from start to finish "
" Excellent price and service. I paid the insurance upgrade which also included the cost of adding a second driver - very reasonable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by RICHARD - 21 March 2022
" Have used Auto Europe several times now and always been happy with the prices and standard of vehicles supplied. Not experienced any underhand service when returning a vehicle. "
" Easy collection of vehicle which was an upgrade. Found a few extra marks on paintwork but staff were very relaxed about. Car was clean and ready to go. Return was easy but I would have liked a signed off check report to say that the car was OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 17 March 2022
" We hired a 7 seater vehicle for a party of 5 adults. It was ideal to fit our luggage and to transport us to our destination and getting around visiting places "
" Booking on line to collecting the keys from reception was easy with no problems "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by IAN - 15 March 2022
" Everything went smoothly Insurance inclusion was a bit confusing as we had picked comprehensive cover included in our booking Company thereafter required card deposit or a £15 a day non refundable payment for insurance? "
" Very happy with service so far We await refund of insurance card deposit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JEANNINE - 14 March 2022
" Please make your computer system more flexible. "
" Our only complaint is that the car we actually ordered was not available and in order not to delay our journey we were offered a temporary alternative. Unfortunately the replacement car was smaller than the car we ordered and we were not offered any discount/ compensation. Also.... I wanted to upgrade the insurance to the higher level offered by an email a few days prior to our arrival. The email link did not work and nor was the agent able to enact this higher level of insurance at the desk. Fortunately I did not need this upgrade but it left me feeling vulnerable every time I drove the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 13 March 2022
" Nice car, no problem collecting or returning or with the bill - all as it should be when renting a car "
" Kia Picanto was a decent 4 door small car. Much better than the Fiat 500 I normally get given when renting a "small car" from Hertz at LHR or LGW. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 13 March 2022
" Excellent, although not particularly great value for money. "
" Pleasant friendly staff and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 11 February 2022
" See answer to question 3. "
" The windscreen washer bottle was either virtually empty when we picked up the car or the front windscreen washer jets were not set correctly. They produced just a dribble on the windscreen. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by HERBERT - 10 February 2022
" Efficient and excellent service "
" Friendly and easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 02 February 2022
" Excellent service "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHELE - 02 February 2022
" Perfect "
" Nothing to complain about at all we extended our hire from one month to three months ..no problem at all ..everything ran super smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOHN - 28 January 2022
" All good. Efficient and competitive. "
" Friendly staff. No problems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 24 January 2022
" Overall pleased with hire experience "
" Clutch on car needed attention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by JOHN - 15 January 2022
" As above - absolutely fine - will use Auto Europe again too. Also a good experience all round, no problems. "
" Absolutely fine - have used Athol before and will again. A good experience all round, no problems. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by NOREEN - 10 January 2022
" Just so convenient and easy service, made my journey so much better thank you "
" Friendly and very helpful, will def rent from Atholl car hire again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by KEVIN - 06 January 2022
" Good car,we used daily,Nissan juke,top of the range. "
" Fair price, friendly staff and good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by ANDREW - 12 December 2021
" All very good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by PAUL - 09 December 2021
" Not good customer service "
" At arranged pick up we were transferred in the cab of a transit van and taken about 2 miles to a lay-by were we were given car keys, no explanation of controls, maps or anything to show us back to destination. The driver was an anti vaccine for COVID 19 and had no gel or mask. We were not informed if car had been deep cleaned or not. Asked if I could leave car back at airport 2 hours later than planned but was asked for nearly £50 more. Spoke to someone in the office Saturday and was told the manager would ring me back Monday, never did. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by MICHELE - 03 December 2021
" 100% everything OK Can recomend !! "
" Everything perfect no problems at all can 100% recomend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by COLIN - 30 November 2021
" Just easy experience "
" Helpful staff ..made easy transaction for us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STUART - 28 November 2021
" Could have been much better but it was cheap "
" The car was as expected - I booked a 5 door, this was a 3 door. Whatever they use to clean the car leaves the floor and pedals very slippy. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by PETER - 26 November 2021
" Easy to book. Good value for money "
" Car was clean and in good condition. Staff were friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WENDY - 20 November 2021
" Swift collection and drop off, very efficient "
" Swift pick up and drop off, very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANDREW - 18 November 2021
" Auto Europe - provided best price from a wide variety of options. Booking process was very straight forward. "
" Very pleased with the vehicle provided. Only half full tank on pick up so difficult gauging refilling for return. £800 deposit left on credit card - still not returned 3 days later. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by BERNARD - 16 November 2021
" All straightforward "
" Car clean and un damaged, staff polite and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JAMIE - 12 November 2021
" Website wasn't great to work with "
" Initial deposit seemed very excessive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by COLIN - 11 November 2021
" Found a car when other well known agencies said none were available "
" Absolutely zero problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by RICHARD - 10 November 2021
" Good experience "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by COLIN - 05 November 2021
" Excatly what I wanted "
" Excatly what I wanted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 01 November 2021
" On the IOM as anticipated. "
" No fuss all done with great professionalism. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CAROLINE - 01 November 2021
" Satisfactory experience "
" Smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 30 October 2021
" Very easy and reliable "
" Simple process. Good car and easy drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ASHLEY - 28 October 2021
" Efficient once I found which company the car was rented from "
" Most obvious name on Paperwork was Autoeurope, so spent a bit of time before finding the Atol on the voucher "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 28 October 2021
" Well informed booking and easy to deal with "
" Nice little car a d great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GERALD - 14 October 2021
" As section 3. I think the car I booked was a Nissan Note or similar, and if the Skoda Fabia is considered "similar" then that's OK. "
" No problems. The car was ready when we arrived and it was clean inside, though the exterior scratches on the rear wing were quite bad. The only negative with the vehicle was the lack of a luggage cover meaning our suitcases and camera etc were visible when the car was parked. I also thought the price was quite high but I rarely hire cars so perhaps I'm out of touch with car hire prices. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by CAROLINE - 12 October 2021
" Very efficient pick up and drop off and super friendly staff "
" Car was great but think it needed a service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by STEPHEN - 01 October 2021
" . "
" We didn't get the car we paid for ..Supposed to have rented a Nissan Pulsar but ended up with a underpowered Skoda Fabia..the lady at the counter at the Airport told me that her Supervisor had stopped the cars around,basically breaking the contract by not supplying me with the car I paid a lot of money for ..She was sympathetic and very helpful ..she did all she could..but obviously I'm not happy with the car I ended up with...their must be some sort of compensation for this being the fault of her supervisor...I await your reply "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by JOHN - 30 September 2021
" Smooth transaction when we picked car up and dropped off that's the only positive thing to say! "
" I paid the car hire before we went on holiday so thinking we just wud pick up the keys that was not the case .... When we got there you cud pay £800 on a card as a deposit or a one off fee of £60 to cover any damages you might experience while driving the car....was meant to have a full tank of fuel that's what we paid for... picked the car up only half full of fuel "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 29 September 2021
" No complsints "
" Very smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JEREMY - 27 September 2021
" All went well and wait times were very low - so a good experience "
" ATHOL desk was very speedy and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GRAHAM - 22 September 2021
" Easy hassle free from start to finish "
" Easy to book, good service,convenient airport pickup and drop off. Happy with the car(although you might not get the make or model you choose).The extra waver fee is with paying for peace of mind. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GARY - 21 September 2021
" Highly recommend this company. Great service and excellent vehicle. "
" Excellent assistance at Ronald's way airport as I had messed up. Pick up and drop off time and this was amended after emails and a face to face chat. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRIS - 20 September 2021
" Couldn't ask for a better service. "
" Had an issue with a screw in the tyre and the car was immediately replaced. Even went out of their way to deliver and swap over the cars so that I could continue my work duty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by COLIN - 16 September 2021
" very smooth "
" friendly, convenient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by STEPHEN - 15 September 2021
" as 3 "
" Car was quite old for a hire car and had to tell them there was a lot more paint faults than was on the hire paper they agreed "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by JOHN - 14 September 2021
" --- "
" ----- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARK - 13 September 2021
" Got upgraded "
" We got upgraded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GARETH - 09 September 2021
" quick and easy, friendly helpful staff on the desk and drop of was just as easy. highly recommended "
" great service, nice new car, plenty of fuel to get me going, staff were friendly and relaxed and did everything they could to help get me on the road. no hard sell, highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PENELOPE - 09 September 2021
" Good experience. We only can say thank you. "
" Very easy and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JAMES - 08 September 2021
" Start to finish, easy and stress free! "
" Very easy and quick to deal with - clear information and the car was very clean! Easy drop off process as well (it was too easy! I was expecting more!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRISTOPHER - 07 September 2021
" Yes "
" Excellent service very good car no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LINDA - 06 September 2021
" A very clean car and a pleasure to drive "
" This is my second time I have used this company and will certainly use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by IVAN - 21 August 2021
" Always been very satisfied "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ALUN - 16 August 2021
" No complaints. "
" First class from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CLIVE - 13 August 2021
" Car way too small "
" Asked for an estate got a hatchback "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by WARREN - 05 August 2021
" Only comment would be regarding the car itself, we were provided with a Kia Venga which seemed to have a dim-witted auto gear box, it was particularly confused at hills which is a problem in the isle of man. So would prefer to stipulate a manual car, or jusr not that particular model. "
" Very proffesional counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GEORGE - 26 July 2021
" Satisfactory "
" Swift resolution of issue when original vehicle had non-functioning Air Conditioning - swap to another car with functioning AC. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 19 July 2021
" Please see our comments at question 3 above. "
" There was only one member of staff on the Athol/Auto Europe counter when we arrived in the Isle of Man. It took us over 20 minutes before we got to the counter and there were customers from the same flight waiting behind us. Very slow pick-up service. Also, the car did not have a luggage shelf in the hatchback which is important if you have luggage in the back - which most visitors will have - and require it to be out of sight. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 15 July 2021
" As it should be. "
" Shame the pick-up / drop-off office is not open at 8:30am. I am not keen on having to leave the keys in box provided, - without speaking to anyone. The Hyundai I10 is better than the Fiat 500 I have just collected from Hertz at LGW. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEPHEN - 15 July 2021
" All good. "
" Very good experience all round. Vehicle delivered to ferry port on time. Clean car, pleasant staff. Only negative was trying to call office when car was returned to ferry port - nobody answered the phone and needed to call repeatedly. A minor issue and very satisfied all round. Would use again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JOHN - 12 July 2021
" Very efficient. "
" No problems.Desk just after baggage collection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHARLYNNE - 27 June 2021
" Friendly n helpful staff "
" Friendly, easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JULIE - 19 September 2020
" The only problem was that it said the car was half full of petrol but it was only just over a quarter full so that is how i returned the car but other then that my experience was very good "
" My car was in great condition + ran like a dream for a small car just perfect size for the island + parking in Douglas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 18 September 2020
" Not much to say really as everything was as one would hope it would be. An example to other car hire companies. "
" Although the staff had to make a special journey to man the desk for just one flight, they were extremely friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARY - 17 September 2020
" Good but would have liked to find cheap automatic to hire rather than having to hire manual. "
" Very good. Could have done with basic IOM map in the car and details of speed limit or lack of. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SUZETTE - 29 March 2020
" very happy, will happily use again. "
" Have rented with Atholl on a number of occasions and always happy with service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARTIN - 17 March 2020
" The counter staff were very helpful in sorting out what could have been a serious problem. I will happily use Athol and Auto Europe again because I have had excellent experience over several years, but this last hiccup does sound an alarm bell. How could such an error have occurred? "
" I hav had great experience with the Athol over many years and would highly recommend them. The only slight hesitation is that this time, there was an error in their records meaning that they thought I was picking up the car a day later than I had booked. Fortunately I had my voucher etc to prove the correct dates. They worked hard to correct the situation and fortunately did have a car, which they were able to give me after a certain delay, but it could have been a real problem, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRISTOPHER - 08 March 2020
" Generally disappointing, expect a car to be clean, roadworthy and in top condition "
" Last 3 bookings have been very disappointing, car 1 - dented literally all over through recent storm damage, no replacement available. Car 2- rear interior covered in mud and generally filthy. Car 3- could be described as a wreck 50,000 miles on clock, retuned day 1 as car struggling to start due to flat battery. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by MARTIN - 06 March 2020
" excellent and transparent "
" excellent, friendly efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by JULIAN - 15 February 2020
" No issues, very positive experience "
" Highly efficent as always. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by LYNN - 24 January 2020
" As I have said above the car hire was fine but for the lack of information given "
" I unfortunately was not told that the car was diesel and unfortunately put petrol in and now have to pay for the car to be fixed. I have hired many cars in the past but I have always been told if they are diesel. When I got a phone call from the hire company and told what had happened the girl said it was on the fuel cap and key fob. Unless you're told that it's not something you would look for. I had originally hired a Nissan Micra, which is what I drive at home. I was given a Nissan Note and didn't know it was to have diesel put in. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MAUREEN - 31 December 2019
" Overall a very good experience. Cars very conveniently located close to airport building. "
" Collection of car was a wee bit slow, perhaps due to being a new customer. Drop off perfect. Would certainly hire again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by KEVIN P J - 17 December 2019
" Excellent value, and no hassle whatsoever with Athol. Will definitely use you again. "
" Customer service excellent. Athol is a very efficient company, and excellent value booking through yourselves. I will certainly use you again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by PETER - 11 December 2019
" Would use again. "
" Helpful and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DENNIS - 09 December 2019
" excellent company to deal with , no problems at all. "
" everything went very smoothly on pick up and drop off, very good price and good car to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 26 November 2019
" All good "
" All as it should be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by KATHARINE - 20 November 2019
" quick & efficient "
" very smooth and stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ELEANOR - 16 November 2019
" No problems very easy, only slight gripe was that I'd booked "Full to Full" and the tank was half empty, this makes it impossible to judge exactly how much fuel to buy and inevitably ends up in buying more than we used. "
" No problems very easy, only slight gripe was that I'd booked "Full to Full" and the tank was half empty, this makes it impossible to judge exactly how much fuel to buy and inevitably ends up in buying more than we used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DEBORAH - 16 November 2019
" All very positive "
" Very quick and easy pick up and drop off and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 11 November 2019
" After issues car itself was fine but deposit of £800 still not efunded "
" Car not available on arrival. Counter staff apologetic and upgrade given once a car was located. Deposit still.not refunded 5 days on "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by ANN - 06 November 2019
" Didn't deal with Auto Europe?? "
" Found the insurance premium a bit steep. The guy at the collection desk could have been a bit more welcoming/friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 03 November 2019
" Easy. "
" Just about the easiest car hire we have ever experienced. The clutch on the car was a bit snatch, but it was still extremely good value! We will use Athol again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PHILIP - 03 November 2019
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by DANNY - 31 October 2019
" the service and the car were fine, just the costs were higher than I think they should have been "
" price was greater than that shown in the search engine. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 30 October 2019
" Overall good value "
" Efficient staff easy access to vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by SIMON - 28 October 2019
" Stress free "
" Excellent all round experience, took the stress out of hiring a car thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WARWICK - 27 October 2019
" thank you Athol "
" I like the way the car is market up in the car the scratches and bumps. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LEE - 26 October 2019
" Good website shame about Athol "
" I was provided initially a Nissan Juke, which when I went to collect was completely filthy with no way of working out dirt from scratches etc. On top of this one of the tyres was bald and illegal. Eventually swapped the car for a 2008 which sounded like a tank to drive "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ISLE OF MAN, GB - Reviewed by LINDA - 25 October 2019
" No issues at all "
" Easy problem free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANDREW - 24 October 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by ALAN - 24 October 2019
" ok "
" the excess value of £800 which I paid at my booking did not prevent Athol making a credit card entry to cover this value in the event of accident damage. A £5 a day charge would have prevented this. I refused to pay any extra charges as your charges were high anyway "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by STEPHEN - 21 October 2019
" See above "
" Excellent service. Clean good car. Only wish they would do full tank to full tank. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JEFFREY - 21 October 2019
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANGELA - 20 October 2019
" As above...easy and good price. "
" Easy, friendly drop off and pick up...great car. Wonderful experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 19 October 2019
" Disgusted with the inflexibility of company booking "
" Tried to amend pick up date due to illness and told it wasn't possible with Athol hire. Ended up having to cancel and lose the money. Will never use company again..rubbish customer service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by RAY - 19 October 2019
" Car was only quarter full and had a few bumps which had been reported.overall was reliable motor would use again "
" Very smooth hand over staff where helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by RICHARD - 18 October 2019
" Hire charge duly taken at the time of booking and Athol were aware of this at time of pick-up. "
" Staff were ready immediately on arrival of my plane at the airport to handle all the paperwork promptly and efficiently, with the car less than 100 metres walk away from the hire office which was very obvious in the small airport on the Isle of Man. Drop off was even simpler, just a return of the keys at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DONNA - 17 October 2019
" Great service ! "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by TREVOR - 17 October 2019
" Q "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROY - 16 October 2019
" Friendly helpful staff very happy with the service "
" Friendly helpful staff very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHERYL - 15 October 2019
" Nice vehicle, much better than expected. "
" Easy to book, convenient to pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by IAIN - 14 October 2019
" Everything extremely positive; no adverse issues whatsoever. "
" Staff at pick-up and drop-off extremely pleasant and efficient; much more so than I've previously experienced. Delighted with the car. Overall an extremely good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 14 October 2019
" All good "
" couldn't be easier with no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JAMES - 11 October 2019
" Very easy and quick pick up / drop off "
" Very quick efficient service, no trying to sell extra items on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANCA RUXANDRA - 10 October 2019
" Very quick and effective service. "
" Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 10 October 2019
" Can not fault my car hire experience with ATHOL "
" Very straightforward no problems would highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GLENN - 07 October 2019
" Nice experience "
" Very nice young woman waited on us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by EOGHAN - 22 September 2019
" Quick return of car "
" Very efficient at check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOHN - 19 September 2019
" Auto Europe were one of the few car hire agents to deal with car hire in the Isle of Man. I was very satisfied with my previous experience of booking direct with another IoM company and I had not dealt with the Auto Europe partner before, but took a chance as the quote was so much better than I could get by dealing direct. Everything went smoothly and corresponded to the details I received on my voucher. Thank you for continued excellent service. "
" Car was excellent value, not the car ordered but better. The car was in very good order. The desk and vehicle pick-up were very conveniently located. My only quibble is that they make a high charge for a second driver when only one person at a time can drive the car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SUZANNE - 16 September 2019
" Friendly, efficient service "
" Very pleasant, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by RONALD - 14 September 2019
" Car was upgrade as per voucher. "
" On arriving at desk dealt with by Manager. Very pleasant and courteous. Having run through the formalities even escorted us to the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 14 September 2019
" Booking was easy "
" Good, efficient service. Booked a Nissan Micra and got a Nissan Note.. Ronaldsway pick-up and drop-off very easy, and close to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by MARTIN - 09 September 2019
" the Athol staff were extremely efficient, helpful and nice "
" the car was a bit old and scratched, but was clean and perfectly adequate. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by SARAH - 07 September 2019
" Excellent, efficient service. "
" Friendly, helpful staff. No problems when our flight was delayed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 21 August 2019
" Shared them above "
" The car, a Nissan Leaf diesel had quite a few scrapes and a few dents. These were numbered but We found some that were not. We pointed these out. On returning the car we asked for someone to inspect the car and get the all clear. Staff seemed a bit put out having to do this. However we wanted it inspected wile we were present. WE had taken photos also which proved these unnumbered scratches were there prior to our getting the car. I think staff should expect to check vechicles off. Also after booking this hire company the day before travelling we received an email saying they did not have enough cars. I complained about this as I had little time to search for another car and they then found a car. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 4
ISLE OF MAN, GB - Reviewed by TAI - 20 August 2019
" There wasn't much to tell, mostly done on the web, I did talk to a staff on the phone to tell him that our flight was delay. "
" Friendly and helpful staffs at the desk. We requested an automatic and the car was an automatic but it was bigger than we were originally allocated, it was alright, it took a bit of time to get used to, it wasn't very comfortable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by JAMES - 11 July 2019
" Good service and friendly staff "
" Helpful friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANDREW - 10 July 2019
" No problems all went well very friendly staff "
" All went very smooth couldn't fault it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 07 July 2019
" I wish a refund from an Automatic Nissan Qashqai to having a Manual Zafira and having to pay another £40 to have my brother in law added as a named driver. "
" I paid for an automatic Qashqai and received a call the day before departure to be told it was in the garage and I might have to have a manual. I did tell them that I would to add my brother in law as a driver as I only drive automatics due to ankle surgery. This cost us £40 as there was only a Zafira manual when collecting the car. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by MICHAEL - 17 June 2019
" Wanted to bring hire forward an hour and that was accommodated! Well pleased. "
" All according to plan. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MANDY - 15 June 2019
" Fast and efficient "
" Great thanks. Shame no usb for charging in the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by DEREK - 02 June 2019
" Ok - we don't often hire a vehicle, the above reason is possibly why. "
" We couldn't get the sat nav to work on the vehicle. Also there were scratches which we had to point out on collection other than the ones we already had been told about. Also when we booked the vehicle it stated in the terms and conditions that a full tank of fuel was supplied and to return it with the same. Which was the reason we booked with yourselves. However on collection we were told that there was a 1/4 of a tank of fuel and to return it as near to this as possible - with no less than a 1/4 of a tank or you would be charged a ridiculous sum of £30 or something like that. This is quite difficult to do and only means that as a company you gain from this or the next person who hires the car gains!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by FRANK - 02 June 2019
" EASY TO USE WEB SITE AND EXCELLENT VALUE FOR MONEY THANK YOU "
" THE FIRST TIME I HAVE USED THIS COMPANY AND WITH ATHOL SHALL ALWAY USE THEM WHEN WE COME TO THE ISLE OF MAN AGAIN.NO COMPLAAINTS, THEY ARE VERY FLEXIBLE AND HELPFUL.. ABLE TO ALSO ADVISE ON PLACES TO VISIT ON THE ISLAND FIRST CLASS THANK YOU "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MICHAEL - 28 May 2019
" Easy to book "
" Excellent service, car as ordered, no heavy sale on extras at pick-up "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MIKE - 27 May 2019
" Overall as booked-quick and efficient and good value. "
" A smooth and well organised operation. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by HERBERT - 27 May 2019
" All good "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GRAHAM - 26 May 2019
" ..... "
" Car was upgraded at no extra cost. Superb! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 26 May 2019
" I found renting the car to be expensive,but it was the cheapest rental at the airport.The block of £800 they put on your credit card was the most by far I have ever had,but again it was par for the island.On the whole I was happy to rent off them and I will use them again. "
" Staff were very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by WENDY - 18 May 2019
" Good value, clean car "
" Very efficient experience, friendly fast service on pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by GREGORY - 13 May 2019
" A very easy and straightforward process. "
" All fine, except that we booked a Skoda Octavia Estate or equivalent. We were given a Nissan Pulsar, which is a smaller car. We did get the large bags into the boot, but only by removing the parcel shelf and having it in with the rear seat passengers, along with the flight carry-on bags. We were not convinced that these cars are equivalents. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 02 May 2019
" Good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GERALD - 18 April 2019
" Very efficient "
" From start to finish brilliant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JULIAN - 18 April 2019
" See above "
" Everything was fine. The car had a few scratches, but that didn't matter. The full/full fuel policy is much better than returning the tank empty. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by SARAH - 17 April 2019
" Easy to book and good value "
" Quick and easy as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEVEN - 15 April 2019
" The only think that disappointed me was that I thought everything was included in the price I paid online, only to find out when I collected the car I had to pay an extra £10+ per day for insurance. You should make this more prominent on your website it is a little mis-leading. "
" Athol and it's staff especially Steve was very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ABIMBOLA - 10 April 2019
" Booking through yourselves is efficient but most of all makes booking cars more reasonable. Infact without your discounts, l probably would not book as it makes the rental too expensive "
" Have been booking with them for over 10 years and have found them to be very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOHN - 09 April 2019
" Very efficient way to arrange car hire at competitive cost "
" Very friendly and efficient service and option for alternative drop off point was a big bonus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CARLY - 09 April 2019
" We travel to the IOM (as well as around UK) several times a year and would definitely use Athol again. And recommend to friends "
" Very helpful staff. Even when we had an issue with our booking it was dealt with calmly, quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ADAM - 04 April 2019
" Good will ride again "
" No problems all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by COLETTE - 03 April 2019
" As above "
" Car had an awful lot of bumps despite age.We struggled a little finding petrol flap release but staff were friendly and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by JUDITH - 01 April 2019
" n "
" n "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by IAIN - 01 April 2019
" N/a "
" N/a "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by JAMES - 01 April 2019
" Smooth "
" Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GERALD - 06 March 2019
" Excellent service "
" I have used Athol before and always found them brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LINDA ANN - 26 February 2019
" Very friendly and knowledgable "
" Very helpful and really easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 17 February 2019
" Very good. Very pleased. "
" Every thing was very good. Will recommend. And use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by BRENDA - 14 February 2019
" Fine. "
" Excellent. Hassle free, efficient and pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARTIN - 04 February 2019
" Everything went smoothly "
" Very good service. No hassles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by NATHAN - 30 January 2019
" All went well, the only problem we had was the number plate falling off "
" Very easy to use and we'll priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PETER - 24 January 2019
" As above "
" Only issue. Tyre pressures low Car a lot better than expected controls for the various gadgets fitted to this vehicle may have been handy to have some additional info besides google. Service provided on pick up excellent and very professional / informative and pleasant. Will use again on our next visit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 20 January 2019
" Overall, it was ok but not happy with the £800 charge. This basically forces most people to take out additional insurance. The feeling policybbeing wrong is also poor! "
" I arrived to be told that the full to full policy I had paid for was wrong. It was 1/4 tank and return with 1/4 tank. I was then advised to take additional insurance because the additional insurance I had taken out with AutoEurope wasn't any good - and subsequently charge £800 deposit for the vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by WILLIAM - 10 January 2019
" All good news re hire of this vehicle which included a complimentary upgrade to a Nissan Juke. "
" Very satisfied with the service provided by Auto Europe and Athol reps in I. O. M. Will definitely be using this service next time I need to hire a vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PATRICIA - 27 December 2018
" All round very good. I have booked again since. "
" The Manager, Steven, was exceptionally helpful. Very friendly and went out of his way to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROBIN - 10 December 2018
" straight forward and quick process "
" straight forward and quick process "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by RACHEL - 01 December 2018
" Easy to book "
" Smooth easy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRISTOPHER - 28 November 2018
" Trouble free. One or two marks on car but identified as having been reported. Good value. Staff at Ronaldsway very helpful "
" Trouble free. One or two marks on car but identified as having been reported. Good value. Staff at Ronaldsway very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARTA - 21 November 2018
" Very easy to make a booking. "
" Friendly staff and quick process to pick up and drop off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by STEVEN - 21 November 2018
" No problems. "
" Excellent easy transaction, lovely modern Micra in a burnt orange colour which we loved. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MATTHEW - 16 November 2018
" Great experience and wonderful service "
" I found the staff very accommodating and helpful. Very satisfied with the service which went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by WILLIAM - 14 November 2018
" All 1st class. "
" Everything from initially searching for appropriate vehicle and return of same was perfect even upgraded to Nissan Note with air conditioning and cruise control. Good deal done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SUSAN - 13 November 2018
" Very happy with the whole service I received. I've even recommended the car rental to other family who arrived on the isle of man. As they were picked up so had to rely on others for getting around. Very reasonably priced. Will definitely use the service again. "
" I was very impressed with the ease of the booking system very quick and straightforward I was given an upgrade on arrival. Probably because they had an offer on with the hotel we were in but as I booked thru the car rental I missed the offer. I was very pleased with the car. I liked it very much. It also came with a sat nav which made getting around very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROBERT - 12 November 2018
" Asw above "
" Great service and friendly staff yes I would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOHN - 08 November 2018
" Despite worrying all weekend about suffering any new damage to the car,I was surprised,pleaseantly,surprised about returning the car,and asking if it was to be checked in my presence for any new damage,was told ,that if I was happy withe the vehicle on its return ,the company was.The words this is the Isle of Man,we don't do that, was a lovely return to the values of trust, I have unfortunately seemed to have lost with customer service in England, very reassuring and I would definitely use your company again. "
" Very happy with the collection process.On noticing minor damage to vehicle,Stuart ,was happy to acknowledge the comments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CLAIRE - 07 November 2018
" . "
" Car that I was originally allocated had to be replaced as tyre pressure was low. This was resolved swiftly and professionally. All of the Athol staff that I had contact with were polite, friendly. Knowledgeable and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by EMMA - 04 November 2018
" Seen straight away, staff very polite I would definitely use again "
" All sorted really quickly, and we were really pleased with the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JEFF - 02 November 2018
" AutoEurope was fine, no issues "
" Very friendly and accommodating staff, Athol was a pleasure to work with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by MARK - 25 October 2018
" Even though we were given an upgrade, the car body was damaged and scratched in places when we received it and we checked it against the forms showing the damage marked. Overall the car was in good condition to drive. "
" Very good staff at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by BRENDA - 22 October 2018
" I always use auto Europe and have no complaints as such. It is easy to pick up the car and I haven't yet had any problems. "
" Car was fine but system error came on about 3 miles from the airport and the man who checked the car made me feel as if it was my fault! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by DAVID - 22 October 2018
" Excellenr "
" Efficient friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GLENN - 17 October 2018
" Disappointed that the car I hired for my short stay had been badly damaged prior to my arrival. I wasn't offered a discount but was advised to pay an additional £20 to upgrade my insurance. On reflection this £20 should be refunded as I'm sure the car is already subject to an insurance claim for the damage that has already occurred. "
" Disappointed that the car I hired for my short stay had been badly damaged prior to my arrival. I wasn't offered a discount but was advised to pay an additional £20 to upgrade my insurance. On reflection this £20 should be refunded as I'm sure the car is already subject to an insurance claim for the damage that has already occurred. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by KEVIN - 15 October 2018
" The car park was very handy as we had 2 large cases the car was very clean and in very good condition. It made our holiday on the iom very enjoyable. I wouldn't hesitate to use your company in future "
" Pick up at iom airport was very smooth i was on the road within 10mins "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JILL - 09 October 2018
" very easy to use "
" they extended my hire with efficient service and understanding -excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by LESLEY - 08 October 2018
" Not happy about the staff not willing to check over car for damage on return "
" Staff not over helpful "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ISLE OF MAN, GB - Reviewed by MICHAEL - 06 October 2018
" Very good "
" Everything was very smooth and easy, nearly new car! Very good and friendly team. 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SARAH - 04 October 2018
" Will definitely use again lovely staff! "
" Very friendly and easy smooth service. Car was good value but could have done with a wash before pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by JOHN - 24 September 2018
" A really good experience from start to finish. Would recommend them to anyone. "
" We always find the Athol staff to be very friendly and helpful and sort everything out quickly. I think we must have been upgraded as we were given a larger car than expected which was almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JUDITH - 23 September 2018
" Great value for money would definitely use again "
" Great value for money would definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JON - 19 September 2018
" Wedding party 200+ guests stressed out is an understatement Bridezilla was a nightmare ATHOL was simple easy helpful understanding accommodating and a great price better than all the competitors "
" I booked a small car for the family as we were attending a wedding however there were about 40 guests on the flight and a miss count on rental vehicles , The staff were amazing and before i said a word they upgraded us free of charge to a seven seater to accommodate people. SUPERB CUSTOMER SERVICE thanks again ATHOL are first call every time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 17 September 2018
" FANTASTIC "
" GREAT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PHIL - 12 September 2018
" Easy process and a saving of around 15% compared with booking direct. "
" Good car, well prepared and a higher grade than we'd ordered which made up for the slightly 'unloved' appearance (i.e. several scratches and a couple of minor dents). Never really understood why additional driver charges are as much as they are. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by GLENN - 11 September 2018
" Reasonably priced car. No real problems once I had the correct car. "
" Hadn't read the requirements. I had booked an automatic and at first I was given a manual. They were very good at re-arranging an automatic. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by MARTYN - 10 September 2018
" Prompt efficient service very competitive and friendly staff "
" Prompt efficient service very competitive and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GRAHAM - 08 September 2018
" need to be more efficient "
" pick up took far too long, waited over 20 minutes. car had a lot of scratches and marks that were not noted on the condition form "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ISLE OF MAN, GB - Reviewed by EVERALL - 29 August 2018
" Will be doing it again for sure. "
" Very helpfull at the desk thx. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JILL - 27 August 2018
" good prices "
" very good price and fair fuel policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by WILLIAM - 27 August 2018
" Good stuff "
" Yep good, efficient and willing and able to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ALAN - 22 August 2018
" Straightforward and easy to book. "
" Very pleasant, friendly staff member at the airport pickup point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by AISHA - 21 August 2018
" Good "
" Apart from having to put £800 on my credit card, despite my husband having purchased the rental with everything included, it was good. I'm still waiting 7-10 days for the money to re appear in my account. The damage on the car (scratches) were not all marked out on my paperwork but when I went back in to tell the staff they were very relaxed and said there won't be a problem. So I took pics etc just in case and I don't think there were any issues. Altogether very smooth running's. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ISLE OF MAN, GB - Reviewed by PAUL - 21 August 2018
" Very happy from the moment I picked up car to the moment I dropped it of. Very friendly and helpfull "
" Excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by KEVIN - 17 August 2018
" Good "
" Very easy and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by GARETH - 13 August 2018
" flight was cancelled never got to pick car up but was charged anyway so not very satisfied "
" flight was cancelled never got to pick car up but was charged anyway so not at all satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by HENRY - 03 August 2018
" Excellent all round "
" Excellent service rendered throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by IAN - 02 August 2018
" excellent experience fast and friendly "
" very fast friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 26 July 2018
" Everything went to pan. Good customer service. "
" Everything went to plan, as you always hope it will. I've never had a problem with Athol. They have always delivered what they say they will. No hard up sell. Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOHN - 25 July 2018
" Being charged twice ruined the experience "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JENNIFER - 23 July 2018
" I would highly recommend auto Europe as they were more cost effective and efficient. "
" Very easy to use and staff very accommodating. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by DAVID - 21 July 2018
" Website easy to use, and the car we got was the car we asked for. "
" Fuel arrangements (Quarter full out, quarter full back) were ideal. All companies should do this, NOT charge for a full tank and assume you will use it all! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ISLE OF MAN, GB - Reviewed by HENRY - 18 July 2018
" Excellent experience worth sharing with other potential users. "
" Excellent all round service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by NIGEL - 16 July 2018
" Generally a very good experience, happy with the service, price and the car. "
" Generally a very good experience, happy with the service, price and the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by JOHN - 13 July 2018
" Completely satisfied "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by CHRISTINE - 12 July 2018
" Car was fine "
" First time with Athol won't be the last "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by SHAUN - 11 July 2018
" I Always use auto europe "
" Booked an suv was initially given small saloon then got an suv after a discussion I shouldn't have had to have..awkward having to explain my personal reasons for needing an suv "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ISLE OF MAN, GB - Reviewed by ROY - 02 July 2018
" No problems "
" It was a good service and a good car. We liked the fact that the drop off area was so close to the airport building. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ROBERT - 29 June 2018
" The vehicle provided was as booked. The family & cases all fit. The car was perfectly suited for driving on the IOM. "
" Quick friendly service. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by ANDREW - 24 May 2018
" Was not aware of the £800 deposit when i booked it "
" Did not get the car we had paid for. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
ISLE OF MAN, GB - Reviewed by JILL - 20 May 2018
" overall good value "
" very easy to deal with and really close to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ISLE OF MAN, GB - Reviewed by WENDY - 08 May 2018
" Straightforward simple efficient quick "
" Clean car excellent condition always reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by BRENDA - 28 April 2018
" It is very easy to hire a car from Athol. I will make sure I always use them in the future. "
" Excellent. Easy to deal with, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISLE OF MAN, GB - Reviewed by PAUL - 03 July 2015
ISLE OF MAN, GB - Reviewed by JOSE - 01 July 2015
ISLE OF MAN, GB - Reviewed by PAUL - 30 June 2015
" Vehicle hired not available so was upgraded at no extra charge. Terms and conditions explained clearly and was up and away from the airport within 20minutes. What more can one ask for. "
" Staff friendly and efficient. Just what is needed. "
ISLE OF MAN, GB - Reviewed by ALAN - 23 June 2015
" Pick up and return were so easy.,and all explained clearly. "
ISLE OF MAN, GB - Reviewed by ROGER - 22 June 2015
ISLE OF MAN, GB - Reviewed by JOHN - 16 June 2015
" had no probs with booking. You may be cheeper than other other hire companies but it shows! "
" Car had over 20 scratches and dents old car with 21000 miles on the clock how can you keep tabs on all that damage this is not what I expect from a hire car. "
ISLE OF MAN, GB - Reviewed by HOWARD - 12 June 2015
ISLE OF MAN, GB - Reviewed by ROBERT - 06 June 2015
" didnt know about the 800 pounds deposit that had to be paid when we picked the car up but we did get it back was a bit nonplussed when we were told to leave the car at the ferry terminal without seeing anyone to hand the keys to anyone could have pinched it just as well i took photos of it befroe we left anyone could have done anything to it and then we would have lost our deposit might be better if there was someone there tgo take the car back and to hand the keys to otherwise a great little car and it helped to make the holkiday "
" AS WRITTEN ABOVE "
ISLE OF MAN, GB - Reviewed by STEFANO - 04 June 2015
ISLE OF MAN, GB - Reviewed by GORDON - 02 June 2015
ISLE OF MAN, GB - Reviewed by KEVIN - 02 June 2015
" Very quick and easy pick up and drop off. "
ISLE OF MAN, GB - Reviewed by ROBIN - 01 June 2015
ISLE OF MAN, GB - Reviewed by EVE - 01 June 2015
" Watch for Athol car inspection! Athol said car was scratch free when we picked it up but on checking ourselves found quite a few scratches which we went straight back and reported. Other than that the service and car were good even if a little expensive! "
ISLE OF MAN, GB - Reviewed by CAROLINE - 31 May 2015
ISLE OF MAN, GB - Reviewed by ROBERT DAVID - 31 May 2015
" Excellent service "
" Customer service was poor, not helpful what so ever when we picked the car up I wouldn't use again "
ISLE OF MAN, GB - Reviewed by PATRICK - 28 May 2015
" People serving were very nice. Car was not really as nice as expected. Didn't like the policy of bringing the back with £8 of diiesel in it .. Much prefer to hire and return with a full tank. "
ISLE OF MAN, GB - Reviewed by DENIS - 27 May 2015
ISLE OF MAN, GB - Reviewed by ROBERT - 26 May 2015
" No problems, very smooth. Good quality car and good value. "
ISLE OF MAN, GB - Reviewed by TERRY - 25 May 2015
" Great price to start with but soon in for a shock when picking my vehicle up that's another 33-45 please sir taking my total up by more than half,what should have cost 61 pounds suddenly cost me 94 pound. "
" Was told I would get one upgrade. Didn't look like it to me.hate to think what I would have got.on the plus side the car was ok got around the island no problems there. "
ISLE OF MAN, GB - Reviewed by PHILIP - 23 May 2015
" On collection I noticed that car was badly scratched and tyre had a gadh in sidewall.I pointed this out and car wad exchanged.. "
ISLE OF MAN, GB - Reviewed by CLAIRE - 12 May 2015
ISLE OF MAN, GB - Reviewed by STEPHEN - 11 May 2015
ISLE OF MAN, GB - Reviewed by RICHARD - 04 May 2015
" No issues but confirmation could be quicker. "
" Although I gave the flight details car wasn't ready. the woman on the desk was very abrupt. No attempt to sort things out until I urged her to. As I didn't need extra insurance she insisted on pre-authorising £800! Never had an amount like this anywhere in the world. All was sorted after a phone call to her colleague but she had no intention of doing this until we asked her. Car was fine and return easy. "
ISLE OF MAN, GB - Reviewed by JANET - 03 May 2015
" Easy to book on-line. Covered all bases of what I required. "
" Overall I was satisfied with the car that I hired for my holiday on the Isle of Man. The Nissan Micra was a nice little car and did all that I expected of it. The only downside to my experience was the man at the Athol desk at Ronaldsway Airport. He did not come over as very friendly or welcoming. After a short delay at Manchester Airport, we were a little bit disapointed at the reception we received, A different story on the way home when I returned the car keys. The lady there was very helpful and friendly. "
ISLE OF MAN, GB - Reviewed by SIMON - 02 February 2015
" Superb service again, thank you Auto Europe, you are the best!!! "
" Fabulous car, loads of extras and immaculately presented. Easy and quick pick up too. "
ISLE OF MAN, GB - Reviewed by GERALDINE - 14 December 2014
" Just the car I wanted / needed at the right price, and the whole thing arranged easily. "
" They dealt with the transaction quickly and easily and politely and the car was as described. "
ISLE OF MAN, GB - Reviewed by HELEN - 03 October 2014
" Good value for money. "
" Very friendly, helpful staff. "
ISLE OF MAN, GB - Reviewed by JOHN - 02 September 2014
" Good service "
" Good service "
ISLE OF MAN, GB - Reviewed by SCOTT - 02 September 2014
" lovely car. would have been handy to have collected from the garage at douglas but we now know this is an option next time "
" able to drop car in douglas after hire term ended. Athol were not able to offer a competative rate to keep the car for another day. "
ISLE OF MAN, GB - Reviewed by WOLFGANG - 28 August 2014
" Easy to book, good price. "
" Nice and helpfull people, good car. "
ISLE OF MAN, GB - Reviewed by COLIN - 12 August 2014
" Hello, I liked your booking engine and that when my circumstances changed and a reduction was required in the hire period, I was able to speak to someone who speedily arrange this for me. It is when things "go wrong" that the term Customer Service is tested and I was more than happy with your customer service, thank you. "
" A warm greeting at the hire desk and a quick completion of all the paperwork was done. The car was perhaps a grade higher than expected but the poor thing had more than a few "battle scars" in it's life! However, it was economical, comfortable and suited my needs. Maybe give the car a well deserved retirement and a touch of TLC to the bodywork? Overall happy with the service, recommended. "
ISLE OF MAN, GB - Reviewed by PAUL - 30 July 2014
" Good price & accurate details on web site. "
" Efficient service with relevant information regarding parking provided. "
ISLE OF MAN, GB - Reviewed by BARBARA - 22 July 2014
" Easy to book car. Picking it up was trouble free and fast "
" Car was clean, easy to drive and what we asked for. "
ISLE OF MAN, GB - Reviewed by JORDI - 22 July 2014
" Satisfied with the online booking service "
" Inside the car there was a very strong smell of cigarette "
ISLE OF MAN, GB - Reviewed by JENNIFER - 27 May 2014
" Booking was clear and straightforward. "
" Excellent, friendly service from staff at Ronaldsway airport. "
ISLE OF MAN, GB - Reviewed by SIMON - 27 May 2014
" A very good service and I will use it again "
" Very helpful and friendly and a good clean car. "
ISLE OF MAN, GB - Reviewed by PHILIP - 11 May 2014
" Very good service. "
" Very helpful staff when both collecting and returning the car. The car was good; clean and well maintained. We were even given a lift to the ferry terminal after returning the car.... excellent service. "
ISLE OF MAN, GB - Reviewed by KEVIN - 01 May 2014
" check in very quick. Car was great. Ideal staff, very helpful "
" excellent "
ISLE OF MAN, GB - Reviewed by LINDA - 09 December 2013
" The voucher disn't state clearly which car rental place to go to. "
" The ladies who served me were very helpful and friendly. "
ISLE OF MAN, GB - Reviewed by ELAINE - 16 October 2013
" To make it clear that although you take out extra insurance in case of an accident you still have to have an available £600 to Athol on collection for them to access and then you can claim back on the said insurance you've paid for! It would have been nice to have been shown controls etc on car having stated we have never driven that make/type of car. "
" Being informed driving on the Isle of Man of all the do's and don't instead of just stating it's like in the UK but take care, only good advice given was reverse parking and parking discs - which wasn't in the car anyway. On return (12.45) assistant was quite abrupt and when asked when I would get my £600 returned snapped "once Valet check it out but they're on lunch now but if all ok then by 14.00" Having to ring up the following day to ask again for my money - this time it was a careless attitude of it may just be in our in tray to sort but can take 3 days - at which point I stated that wasn't acceptable! "
ISLE OF MAN, GB - Reviewed by TARYN - 11 June 2013
" Will use again!! "
" Will use again!! "