AUTO EUROPE ATLANTA, UNITED STATES Car Rental Reviews

ATLANTA, US - Reviewed by KEITH - 07 September 2025

" I have not received the deposit that was taken as security. When do i expect this to happen. "

" See below "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by WILLIAM - 24 July 2025

" Easy to purchase online and clear guidance on what to expect. "

" Great vehicle and efficient service, no issues with the rental voucher from AE. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by RYAN - 09 July 2025

" Repeat customer as process booking with you is so easy, and always great value. Great company to use! Thanks "

" Process from pick up to drop off was perfect, no issues at all and all very easy. Staff great and car fab! Well done! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by ROBERT - 20 June 2025

" . "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by JASDEEP - 27 May 2025

" No issues in ordering a vehicle. "

" The counter staff was great but did state that there was a number of options and the vehicle I wanted was going to be present... It went downhill from that. The person at the car park counter to collect the car was not very helpful and told me that there was a selection of vehicles present including the one I specifically booked and wanted. This was not true as there was only one vehicle present which was a mustang convertible. I did not want this vehicle as I wanted what I booked or similar (dodge challenger). Staff said that is now all they have (within 2 'minutes of the previous conversation) they would enquire if any were coming back in or if I could pay to upgrade but never came back. I looked for them but to no avail. They had no real knowledge of the vehicles and avoided helping. We waited for some time before realising they weren't coming back and saw them in the distance doing other things. Not great customer service.... "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by ELIZABETH - 13 May 2025

" . "

" Did not get the car we booked Had problems with car tyres Car was not good to drive. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 3

ATLANTA, US - Reviewed by AUSTIN - 21 April 2025

" Im a fan of Auto Europe, zim judt disappointed with Hertz, Dollar abx Thrifty. I will continue to do business with you as your services have always been grest. Ill copy the same redponse from above as to thd experience. The vehicle I was given was not the luxury class I booked. I was given a large SUV which was not only difficult for my 80 year old mother to get in and out if... but more shocking was that it had been heavily smoked in... not cigarettes but Cannabis. It was so strong I had to drive with the windows opened. I was told there were no other cars available. It was so strong my guess would be whoever cleaned it probably smoked while cleaning it. I contacted their customer service email address with details of what had happened... no reply. A few days later I received their normal computer generated survey about the rental and I again responded in detail. This time I received s short reply that I should have reported the car had not been cleaned. I've never had a bad experience with Hertz, Dollar or Thrifty and have been a loyal customer to them fir twenty years, you should be able to see on my account with you. I'm terribly disappointed that I wasn't provided any level of support from them. I felt humiliated putting my 80 year old mother in that vehicle. She was worried people would smell it on her clothes and hair. I rented this vehicle which should have been LUXURY and visited because it was her 80th Birthday on 31 March. Other family members commented on the strong smell as well which left me further embarrassed. Possibly you could get a reply from them. I feel they owe me at the very least a credit towards my next booking. I already have the next booking through you guys booked in September and yes with them again as well. I will be booking another three week booking in the next month for either December or February as well . Their reply will govern if I remain a customer or move over to another rental provider. "

" The vehicle I was given was not the luxury class I booked. I was given a large SUV which was not only difficult for my 80 year old mother to get in and out if... but more shocking was that it had been heavily smoked in... not cigarettes but Cannabis. It was so strong I had to drive with the windows opened. I was told there were no other cars available. It was so strong my guess would be whoever cleaned it probably smoked while cleaning it. I contacted their customer service email address with details of what had happened... no reply. A few days later I received their normal computer generated survey about the rental and I again responded in detail. This time I received s short reply that I should have reported the car had not been cleaned. I've never had a bad experience with Hertz, Dollar or Thrifty and have been a loyal customer to them fir twenty years, you should be able to see on my account with you. I'm terribly disappointed that I wasn't provided any level of support from them. I felt humiliated putting my 80 year old mother in that vehicle. She was worried people would smell it on her clothes and hair. I rented this vehicle which should have been LUXURY and visited because it was her 80th Birthday on 31 March. Other family members commented on the strong smell as well which left me further embarrassed. Possibly you could get a reply from them. I feel they owe me at the very least a credit towards my next booking. I already have the next booking through you guys booked in September and yes with them again as well. I will be booking another three week booking in the next month for either December or February as well . Their reply will govern if I remain a customer or move over to another rental provider. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by ROBERT - 29 March 2025

" Can't fault. "

" Having completed the Alamo quick up papers I did not expect to spend time at the desk queuing and completing forms "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by PETER KEVIN - 11 March 2025

" As in box 3 above. "

" Arrived at desk to be told no SUV available at the time & unknown when one would be but they could offer me another car but I would have to pay $80 a day more but with staff discount they could make it $40 a day I.e a total of $640!! What an absolute scam attempt!! I declined and said I'd wait....in the end just 30 minutes which merely reinforced your staff were trying to con me. Outrageous. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by CANDLER SHEFFIELD - 06 March 2025

" AE seems fine and makes it possible to rent a car at not insane rate that includes SLI, since NZ auto insurance does not cover rentals. "

" Had to wait for an hour in line to reach the counter, and then was told it would be another 90 mins for the car even though I was on time. Ended up paying an add'l USD83 for upgrade to obtain car on the spot. Not impressed. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by PAUL - 09 January 2025

" Easy pickup and drop off when you could find the Rental Car Return Loop as the signs are not that clear from the Interstate 85 "

" The counter staff tried to push the $50 extra a day Jeep Cherokee on to me but as I was not going to be off-roading there would be no point. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by OLUFEMI - 26 December 2024

" I had a fantastic experience and the pickup staff at the Kiosks were really friendly and helpful. "

" There is need to state that Alamo and Enterprise pick up desks are the same, I had slight difficulty finding that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by GIUSEPPE - 04 December 2024

" Good "

" Generally good service, but this time the employee was not skilled and the rental took more than 20 minutes "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by HANNAH - 31 October 2024

" Auto europe itself was ok but the fact that it let me hire a car from such an unreliable service as thrifty has really reduced my trust in the brand. "

" Although I completed the self check in, the website informed me that there was no car available of the type I had requested. I find this unacceptable as I had booked the car months in advance. After a very long wait at the airport in the queue, I was given a car that required maintenance on the third day of my rental. I had to go to Norfolk airport and once again wait in a very long queue with rude counter staff who incorrectly sent me to the parking area. Thankfully the second car I received had no mechanical faults but the inside of the windscreen was dirty like it had been coated with grease or something. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by ANTONY - 13 October 2024

" The service at Atlanta Airport Thrifty desk, was slow and laboured, the employee I dealt with seemed disinterested and off in his attitude towards me. As mentioned the car wasn't great, functional, basic but unclean. I'm not convinced I would use Thrifty again. "

" The car I was given wasn't overly clean and inside smelt like someone had been smoking in it. It was so bad that I went and bought a pack of air fresheners to get rid of the stale smoke smell. The car didn't always see the key fob, so the warning light for no key detected kept coming on, as did a warning about a rear door not being closed, when all doors were shut securely. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ATLANTA, US - Reviewed by COLIN - 30 September 2024

" Great price, clean car, friendly staff. "

" Great experience, only negative was the wait to pick up the car as there was a long queue. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by GRAHAM - 27 September 2024

" All very good, good car, good price, and great service "

" Very good...I've used Thrifty before, and will happily use them again "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by ARTHUR - 18 September 2024

" Having pre-paid auto europe and then been charged again by dollar i phoned auto europe for help. I find they only answer the phone on Mon Tue and Fri, so phoning on Wed is not much help. They happily answer the phone tk make a new reservation but what use is such part time customer service? "

" The queue was horrendous and the computer system they used seemed so inefficient. I was given a car that was not suitable and i had to queue again. Then when I returned home i found dollar charged me for the car even though i pre-paid auto europe. I tried to call dollar but it is seeming impossible to speak with someone unless you want to make a new booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by CRAIG - 16 September 2024

" All covered above ref Sixt. I have used Auto Europe many times and there is never usually an issue with pick up or the category of vehicle reserved. "

" On arrival there was some confusion- Sixt had a GPS reserved as extra on my order which I knew to be incorrect and not mentioned in my Auto Europe voucher. Detecting an up-sale trick Insisted it had not been ordered but would welcome one if offered without charge. The desk then told me they had to remove the extra charge and this took some time. The agent said the car would be a BMW which I was pleased about. When I reached the pick up area I was handed the keys to a Chevrolet mode that had no load cover in the trunk - not great for security. I complained to the check out guy who rand his colleague to explain that I'd expected a BMW and one with a luggage area that would not be visible to thieves. I was quickly given the keys to a BMW X1 and asked to leave them a glowing review!! The car was quite new and performed well although it's high tech dash interface was quite slow to hook up to my phone instructions each time the car started. I noticed on pick up that part of the front nearside wheel surround was missing but didn't worry about this as Sixt have a camera checkpoint in and out. On return it was very difficult to locate the car rental return area as all the road signs and also my GPS tried to send me to the rear of this area which is inaccessible. Eventually we found it by driving further around and then finding the return sign. Atlanta airport covers a vast area and it takes time to drive anywhere within this congested zone. The check-in guy was very quick and signed the car off within 3 minutes without any hassle. Overall, it was a positive experience mainly due to the car itself and the ease of driving once I had familiarised myself with the settings. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by RICHARD - 26 July 2024

" Good value until unexpected Dollar charges are added after drop off. "

" After dropping off the car, dollar charged us nearly £150 for charges we were not aware of. We cannot now get a response from them having contacted them 5 days ago. A terrible company. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by ROBERT - 26 June 2024

" Fully kept updated by auto Europe and quality of car from Dollar excellent. "

" . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by GIUSEPPE - 11 June 2024

" Very happy "

" Prompt and helpful service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by JAMES - 09 June 2024

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by MARK - 28 May 2024

" Everything with Auto Europe was great, this is the second (or third time) I've Auto Europe, and I find the value was absolutely fantastic compared to the others "

" The vehicle we were given had a few problems enroute, we couldn't contact an Alamo representative as they were all located in the vicinity of an airport. The car intermittently was shuddering as if it was missing on the firing order, the oil service warning came on even though I was told it was fully serviced, the fuel economy fluctuated from 24 mpg down to 9 mpg even though on cruise at the same speed. I have been given an upgrade should I use Alamo again, but this is restricted to Atlanta Airport, so not worth it!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by ALAN - 21 May 2024

" I always rent from Alamo and they always come up with superior service "

" They never let me down, thank you "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by DANIEL - 08 May 2024

" First visit to America , great car hire "

" Very easy and good car choice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by STUART - 06 May 2024

" Fast and efficient Car was clean "

" Fast and efficient with clean reliable cstt "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by MARTIN - 03 May 2024

" Booking was easy, package was comprehensive. Would use again. "

" Nice car, but the service and oil change lights were on all of the rental period and there was a smell of smoking in the vehicle "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by MARK - 22 April 2024

" Auto Europe as per my comments about SIXT it would be fairer to advise potential renters of the GPS situation and prebook as its cheaper. If that had been advised I would have given 10 as other than that I found the experience excellent. "

" Beware of the Sat Nav con. I was told US cars do not have Say Nav. they do but you need to pay. the charge is OK but they fail to tell you it increases the Tax considerably. After a long flight you accept that the charge quoted is correct. Its not until you look at it more closely you see the additional added tax. Very sneaky as it cost me an extra $60. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by JOHN - 22 April 2024

" Pick up wait not good at all - everything else was fine. "

" Had to wait at the desk for 90 mi Tues for a car to become available - not an ideal start to the trip. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by ANDREW - 15 December 2023

" Car not available when went to collect, incurred extra cost which Auto Europe said they would refund still not had a reply to at least 5 emails appalling customer service "

" Car not available when went to collect, incurred extra cost which Auto Europe said they would refund still not had a reply to at least 5 emails appalling customer service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by THOMAS - 02 December 2023

" Excellent experience from start to finish "

" All staff very helpful check in for car was hassle free never got pressed for upgrades "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by RICHARD - 02 December 2023

" See above "

" Disinterested woman gave me a scrappy piece of paper to give to the woman allocating cars. This meant I had no documentation to prove I was legally entitled to drive the car. Also one of the tyres was dangerously overinflated. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by ALAN - 20 November 2023

" See comments above "

" I was charged 45 dollars for auto toll payments which I did not request. I had to sort this with customer service afterwards. Ruined a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by IAN - 15 November 2023

" All positive from quotes right through to pick up. Would use again "

" All went very smoothly and was generally very happy. Had issue with first car but was able to exchange Only problem was that my birth date hadn't been recorded correctly on agreement so had to sort that before exchange. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by HENRY - 07 November 2023

" We have used Auto Europe for many years without any problems and will use again. Thrifty will not be used again "

" Disaster. Arrived Atlanta Airport to be told by Thrifty they had no cars They refused to book us a taxi We had to return to Terminal for taxi which cost $150. Got to destination some 40 miles away after midnight "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by NEIL - 23 October 2023

" Good price, included all levels of cover "

" No Cars available on pick up day "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by GIUSEPPE - 18 October 2023

" A smooth, pleasant experience "

" Very wide choice of vehicles to chose from, short waiting time, no pressure for additional items, quick and friendly return "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by SIMON - 07 October 2023

" Return people were great. Well signposted on our return. "

" We did make a massive mistake at the beginning and thank you to Yvonne for sorting it out for us - At Atlanta Airport.return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by ALAN - 02 October 2023

" Rubbish service, I needed a problem sorting and all I got was to call a number at Dollar, I called Dollar endless times only to be told I needed to go to a Dollar office. Which I had done and got fobbed off at the 2 Dollar offices I visited. I called Auto Europe and emailed lots of times only to get the same response to call Dollar, I explained I had done this multiple times and got nowhere. It was Stressful, time consuming, dangerous, I booked an 8 seater or similar with Auto Europe, we got a 5 seater which just about did the job until our 6th member of our party arrived but we had to drive 5 hours with luggage on the knees of the rest passengers. "

" Absolutely rubbish, arrived to pick car up at Atlanta airport only to be told there could be up to a 3 hour wait for the car, after more then 2 hours later when I received keys I went to pick up car the lady in charge pointed to a 5 seater car, I explained I needed a minimum of a 7 seater as i had booked and had the paperwork to show her as there were 6 of us in our party, she shrugged her shoulders and said if you don't want it get a refund, in the end we had to hire an additional car for the 10 days we had 6 in our party. Attempted to sort out the size of car over the first 2 weeks and got nowhere, loads of telephone calls, spent a day and over 100 miles visiting Dollar offices only to get fobbed off. Disgusting service from Auto Europe who I booked the car through and total shambles by Dollar. DO NOT USE EITHER COMPANY. I booked through Auto Europe at what I thought was a competitive price but after booking another car so we could move 6 people about it ended up costing us €800 more. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ATLANTA, US - Reviewed by COLIN - 01 October 2023

" Easy to book. Good information. Good, fast communication with customer services (Syeed) whilst away regarding wrong size car. Now dealing with customer services for a partial refund. Excellent help from Auto Europe. "

" Paid for a full size car (F class) and given an Intermediatev(C class) and fobbed off by telling us it was a full size. Waited 20 mins at exit gate as no one around and when the girl appeared she was in an argument with her boss??? and walked off. No one to check us out. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by DAVID - 14 September 2023

" bbbb "

" bbbb "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by ADRIAN - 08 August 2023

" Great service, thank you "

" Lovely car, whole process very efficient. Staff at drop off and collection really chatty and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by WAYNE - 03 August 2023

" Was easy and rates were good "

" It was a terrible vehicle and not in the class ordered but I have received compensation from AVIS "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ATLANTA, US - Reviewed by IAN - 23 June 2023

" Have used auto europe many times and always found them reliable "

" Unfortunately our booking was close to Mother's day in the US and consequently we had to queue for the check-in desk and then had to wait until a car became available. Car was OK but had a couple of intermittent faults. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by NEIL - 21 June 2023

" OK "

" Didn't get the car i booked i got the "or similar" Which was fine just not what i wanted. Rear wiper was missing, didn't notice until the second day. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by KERRY - 02 June 2023

" Auto Europe are OK generally. "

" Awful. It took 1.5 hours just to get to the counter to collect our keys. Huge queue with few agents. Locating the car was confusing as we were told to take any group B car, but with no guidance. We then had to queue again for another half hour to leave the car hire centre as they wanted to photograph the car and check my driving licence. Car return was functional but with no explanation as to what to do. Very confusing. We were finally helped by Talea who was ver good. It's a completely useless and inefficient system at Atlanta and I will not use Thrifty again unless it's the only option. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by JUSTIN - 15 April 2023

" Easy to use website with good options and competitive pricing "

" Everything ran smoothly and efficiently. Pre registration helped smooth things as well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by WILLIAM - 14 April 2023

" Will repeat booking next year "

" The best rental experience I have ever had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by JAMES - 13 April 2023

" reeally bad experiance overall as no cars available "

" we had to wait 40 minutes in queue and then we where told no cars were available for at least 2 hours please contact me regarding this "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by PETER - 10 April 2023

" I booked a vehicle more than a month in advance only to be told there are no vehicles available in this category unless I wait 4 hours and maybe one might be ready. I was forced to pay a further $780 (SEVEN HUNDRED AND EIGHTY DOLLARS) for an upgrade to be able to make my meeting on time and not to loose my accommodation booking. This practice is not just unacceptable it's all so unethical and seems to be a money making scam "

" I booked a vehicle more than a month in advance only to be told there are no vehicles available in this category unless I wait 4 hours and maybe one might be ready. I was forced to pay a further $780 (SEVEN HUNDRED AND EIGHTY DOLLARS) for an upgrade to be able to make my meeting on time and not to loose my accommodation booking. This practice is not just unacceptable it's all so unethical and seems to be a money making scam "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by IAN - 27 March 2023

" Good Value for money with the attraction of being able to take advantage of a Zero Excess policy on all cars. "

" Fast, Friendly, Efficient Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by STUART - 08 November 2022

" Auto Europe are the best with all inclusive deals. No haggling at counter "

" Clean hassle free collection of vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by KEITH - 29 October 2022

" Good service overall with Thrifty. SUV was clean and tidy despite having covered over 30K miles- I checked all fluids prior- which were fine. Tyres ok too "

" Quick and easy service both way in Atlanta- I had to pay for Recovery Insurance when I arrived which was unexpected as I thought my Voucher covered all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by GARY - 11 October 2022

" Avis is not a premier car hire company. They are rude and once in receipt of your credit card overcharge illegally in my opinion. And don't care. "

" Never been treated as a customer like this by any company ever. 3 hour wait for car car damage and told tough luck. Overcharged appalling service. This reflects on Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by DAVID - 03 October 2022

" . "

" Staff very helpful throughout "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by JOHN - 01 July 2022

" You probably perform ok but yor agents at thrifty atlanta do not. "

" For the rip off price off £1100 I had to wait 2 3/4 hrs at the check in desk. Two postions filled for Ten Positions . Looking at reviews later this was normal. Don't blame covid. First car when got outside garge found car had cracked windscreen plus warning oil needed changing soon. In confusion having to return car lost articles and return the staff just laughed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ATLANTA, US - Reviewed by GLENN - 19 April 2022

" Was an easy pick up and drop off process "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by PHILIP - 11 March 2022

" Happy to use auto Europe again but not Avis. I feel like I've been hoodwinked and taken advantage of. "

" Despite telling the lady I didn't want any extra insurances as I had all in place and had the documents in my hand, I got charged for them. And also charged for fuel despite even when we returned it with a full tank. No discussion at counter about this or the extra insurances. I asked what would be taken off my credit card and she said a deposit. I can only think that when she said just press enter on the screen that this is what she was putting through for us to pay. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by GRAHAM - 06 January 2022

" I wasn't able to make my trip due to catching COVID-19 As I wasn't aware of having this until the evening prior to making the trip I was unable to cancel reservation +24 hours, when I contacted Auto Europe I was informed I was too late for a refund backed-up by the comment "you should have taken the insurance cover". Very dissatisfied with this response! "

" I didn't actually use hire car, I've scored low as there is no N/A option "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by KEITH - 30 November 2021

" Spent 30 minutes waiting for an Indian call centre to answer my call. Still waiting for my refund "

" Thrifty recorded my car return at the wrong time and charged my credit card $120! "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ATLANTA, US - Reviewed by JOHN - 03 September 2021

" Same as 3. After checking the Sixt website it says clearly they close at 10 pm which Auto Europe should have known. "

" When I arrive at 10.15 pm the place was closed, it closed at 10 pm. So I had to get an Uber. I have informed Auto Europe about this to arrange a refund which I am still waiting for? I would appreciate my refund ASAP! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by JOHNNY - 08 January 2021

" Auto Europe's package price with Avis was excellent, and the booking experience was excellent. "

" The car was fine, but the Atlanta Airport Avis location obviously had a shortage of staff for both the pick-up and return. I was in line one hour for the pick-up, and most of the staff seemed to be working at an extremely slow place. The gentleman that checked me out was courteous and seemed to be one of the only people on duty that was properly trained and working at a fast pace. There was even a smaller sized staff working upon my return; cars were backed-up and had difficulty finding someone to check us out. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by THOMAS - 24 December 2020

" How do i discuss a refund? I book with AE every month and have been doing so for over 8 years now. This experience with thrifty in Atlanta was something i have never experienced before and was a total disgrace. Once i land then i expect to be able to pick up a car within 30 minutes. Having turned up and wasted 4 hours of my time at thrifty without getting anywhere near to being seen then i expect to get a refund for the service they could not provide.. Thank you "

" Unfortunately i was unable to pick up the car. I arrived at 2.30pm and waited for 2 hours. There was nobody at the counter during this time and 50 people in line. I had to leave to attend a meeting and then returned back at 8pm to see the same problem with nobody helping any thrify customers. Therefore i was unable to collect a car from thrifty at all and it cost me a lot of money getting ubers for the 4 days i was in Atlanta. How do i speak to someone regarding a refund? Thank you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by LESLIE - 19 March 2020

" Car was smaller than I paid for "

" Car was smaller than I paid for "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by GRAEME - 10 December 2019

" I always deal with Auto Europe as I am able to get the full excess cover and it is not that much more expensive than the car hire without. I am able to purchase it at the time of paying for the car hire. "

" Quick and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by DAVID - 07 December 2019

" Straight forward booking and great value for money. "

" Great service, very easy both on collecting and dropping of the car. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by JACQUELYN - 13 November 2019

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by GEORGE - 12 November 2019

" Pick up at this airport was great. No pressure buying things we didn't want. Also drop off was super fast & simple. "

" No problems this time however make sure if your full to full on fuel you take a photo before returning & keep the fuel receipt from filling up before you return the car. We had a huge problem with this last year. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by FRANCIS - 12 November 2019

" Poor communication response from Autoeurope "

" Good level of service "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by OLUMUYIWA - 10 November 2019

" Fantastic value for money "

" It was quick, fast and efficient. They were very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by KAREN - 10 November 2019

" Clean car better "

" The passenger seat was unable to adjust unless you got out of the seat. The soiled underwear left in the centre console means the car was not cleaned properly. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by PHILIP - 04 November 2019

" Happy to recommend, with the caveat that you get a receipt at vehicle return and not later by email. "

" The condition of the vehicles available was OK but all had mileage in excess of 25k. On return the vehicle was checked and all agreed OK. I was offered the option of receipt by email which I accepted. When I received the receipt there was a refueling charge for 3 gallons which was not mentioned when the vehicle was checked in, primarily because I had refueled the vehicle 5 miles away. 10 minutes before check-in. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by MAURICE - 29 October 2019

" easy to book and confirm. "

" easy pickup and drop off, very nice car and staff were polite and did not force any thing extra on top of what I ordered. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by DEEPAK - 27 October 2019

" Overall efficient and good value. "

" No issues, car park attendant was particularly helpful "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by JAMES - 24 October 2019

" Good price no problems "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by DEMARIO - 22 October 2019

" The system that is used by the call center seems to be different from the actual location. The call center of the car hire place seemed to see my GPS hire but the location was unable to see a GPS within the reservation, this was/is very frustrating and I expect more. I called AutoEurope and was instructed to email for a resolution and I have yet to gain any resolution from AutoEurope. I have rented from AutoEurope on many occasions and have never experienced anything like this. My resolution request number is #646517 "

" My experience was subpar, to say the least. The location did not have reservations for cars and ran off of a first come first serve basis. I was one of the lucky ones to receive a vehicle, but I paid for a GPS and the car that I received was lacking that feature and the location refused to remedy the issue due to the order lacking from the system within the location. I have a resolution ticket with AutoEurope but I have yet to receive my refund as I was told by AutoEurope staff that I would receive. Renting from Enterprise was a disappointment. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by IAN - 11 October 2019

" Good price comparison. "

" Pick up went smoothly, minor damage noted and documented. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by KELVIN - 11 October 2019

" It was all about the price, and this was good value for money "

" Very quick and easy to collect and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by DREW - 21 September 2019

" I NEVER HAVE TROUBLE WITH YOUR SITE . I MADE A BIG MISTAKE ,I CHANGED FROM ALMO TO HERTZ BECAUSE I FANCIED THE NISSAN ROGUE - VERY BIG MISTAKE IN CHANGING COMPANIES , I USUALLY USE DOLLAR THREW YOU BUT THEIR PRICES WERE STUPID THIS YEAR . PLEASE SEE SECTION 3 FOR MY FEELINGS ON HERTZ . YES I ALWAYS RECOMMEND YOU ,APART FROM NEW ZEALAND WHERE I USE RENT-A-DENT "

" ARRIVE AT ATLANTA AFTER BEING AWAKE 23 HOURS , DISCOVERED YOU HAVE TO PAY $6 FOR CART FOR YOUR LUGGAGE FOR CART TO TAKE CASES FROM BUS TO UPSTAIRS COUNTER THEN ACROSS TO CAR PARK - YOU DO NOT MENTION THIS FOR FORIEGNERS WITH NO CHANGE . YOU SAY BUS TO DESK SO I THOUGHT LIKE WASHINGTON DC OR LOS ANGELES .DESK GUY WAS OK AND SENT ME ACROSS THE BRIDGE TO THE GARAGE WHO TOLD ME NO NISSAN ROGUE OR EQUIVILENT AS ORDERED .WAS TOLD MIGHT HAVE ONE LATER THAT NIGHT OR IN MORNING ( YOU MUST BE JOKING ) BUT TOLD TO GO TO MYRTLE BEACH AIRPORT TO EXCHANGE VEHICLE WHEN I GOT THERE SO WAS GIVEN BUICK ENCORE ,A VERY TINY VEHICLE , HAD TO PUT BACK SEAT DOWN TO PUT GOLF CLUBS AND CASE IN AND WENT TO HOTEL . NEXT DAY DROVE TO MYRTLE BEACH . NEXT DAY PHONED HERTZ FOR AN HOUR WHO TOLD ME TO GO TO MYRTLE BEACH AIRPORT AFTER SHE HAD SPOKE TO THE DEPOT THERE . WHEN ARRIVED AT DESK THE TWO LADIES THERE WERE VERY IGNORANT . LIED TO ME , SAID THERE WAS NO PHONE CALL FROM HERTZ , THEN AFTER I ARGUED WITH THEM ONE SAID THAT THERE WAS A PHONE CALL BUT HAD TOLD THE HERTZ PHONER THEY HAD NO CARS . WHY WOULD THE LADY FROM HERTZ ON THE PHONE TELL ME TO GO THERE IF THE AIRPORT HAD SAID THERE WERE NO CARS . THEY DID OFFER ME A CAR @ 40 DOLLARS A DAY !!!!!!! THEY WERE ONLY INTERESTED IN THIS OFFER !! I DROVE 35 MINUTES BACK TO MY CONDO AND PHONED HERTZ AGAIN . GOT THE RUN ROUND , PASSED FROM ONE OFFICE TO ANOTHER , THINK PHILLY , DENVER , COUPLE OF OTHERS , THINK I SPOKE TO 6 OR 7 DIFFERENT PEOPLE ,EVENTUALLY WAS PUT THOUGH TO THE ATLANTA OFFICE WHERE THE LADY WAS THE FIRST PERSON TO REALLY LISTEN TO ME AND UNDERSTAND ME , SHE SPOKE TO HER BOSS WHO AUTHORISED ANY VEHICLE FOR ME TO PICK UP AT MYRTLE BEACH AIRPORT , I ONLY WANTED WHAT I HAD PAID FOR , I HAD TO CARRY MY GOLF CLUBS UP TO 3 RD FLOOR EACH NIGHT BECAUSE IN THE CAR WITH BACK SEAT DOWN ANYBODY LOOKING IN COULD OF SEEN THEM ,THEY WERE NOT SAFE ,RETURNED TO MRYTLE BEACH AIRPORT NEXT DAY , SAME TWO INGORANT LADIES WHO TOLD ME THE SAME AS THE DAY BEFORE .I HAD TO ARGUE WITH THEM TO CHECK , EVENTUALLY THEY DID TAKE MY HERTZ DETAILS AND CHECK THE COMPUTER , THEN VERY UNGRACIUOSLY GAVE ME ANOTHER SUV , IT WAS TOO BIG BUT IT DROVE OK. IT WAS NOT HOW I WANTED TO SPEND THE 3RD AND 4TH DAYS OF MY HOLIDAYS .I DID NOT NEED A VEHICLE THAT SIZE THAT USED THAT MUCH GAS BUT LEAST I COULD LEAVE MY GOLF CLUBS BEHIND THE SEAT HIDDEN . PLEASE CHECK MY PHONE CALLS TO HERTZ TO SEE I AM TELLING THE TRUTH AS THEY SAID THEY WERE RECORDED . THE RETURN TO THE BUSIEST AIRPORT IN THE WORLD THE SIGNAGE IS TERRIBLE ESPECIALLY IF COMMING IN FROM THE 20, THERE IS NOTHING ON YOUR WEBSITE , IF YOU GOGGLE IT THERE ARE A LOT OF HERTZ AROUND THE AIRPORT . AND THE SIGNAGE IS IN SMALL YELLOW PRINT WHICH IS HARD TO READ WHEN YOU ARE DRIVING . WASHINGTON DC THE SIGNS ARE HUGH . ONCE IN THE HERTZ DEPOT THE GUY WAS BRILLAINT WHO CHECKED ME IN .BUT AFTER THAT EXPERIENCE WOULD YOU RECOMMEND HERTZ ??? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by NEIL - 13 August 2019

" No problems with Auto Europe, however when I book a vehicle with Auto Europe, no matter how well covered you are for extras the counter staff always try and add extras on at the desk. "

" Queued for around an hour to collect the vehicle. Counter staff then added on extras which I believed I have already paid for. Car was not ready after waiting an hour "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by GARY - 29 July 2019

" Very straight forward booking and instant e-voucher, had no issues at rental car pick up and was soon on our way in the class of car we booked. "

" Always like using Alamo with the Gold Cover, never have any issues, covers extra driver and tank of fuel, so no need to think about filling up again before returning it. We can just pick the car up and get going and return without any worries. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by PHILIP - 11 July 2019

" Haven't l done that already? "

" The vehicle was old and extremely shabby, we have raised a complaint about the condition and service at collection! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by GEOFFREY - 17 June 2019

" Are 4 & 5 just repeats of 3 & 4 "

" Very efficient. Staff friendly and helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by GRAHAM - 10 June 2019

" Great price, easy booking experience "

" Car pick up and drop off experience was very slick. Staff v helpful Vehicle was in good condition and has both apple CarPlay & rear parking camera which were v. Useful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by STEVE - 08 June 2019

" All good thanks. "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by ADRIAN - 24 May 2019

" Scored midway as likelihood to recommend or use Auto Europe in future will depend on handling of my complaint. "

" Scored first two at 1 because of complaint underway and being handled by Diogo at AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by SHARON - 20 May 2019

" Not sure you should be using Advantage if they are this dodgy "

" 1st car offered was stinking o of cigarette smoke and in poor condition. The next was fine, but only had 3 mm 4 of a tank of diesel which the representative noted on the paperwork I have now been charged for refuelling as although the tank was over 3/4 full, the drop off paperwork indicated, wrongly, full tank at pick up. I have emailed asking where to send copy of pick up paperwork but I have not received any reply. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ATLANTA, US - Reviewed by PHILIP - 15 May 2019

" Very good "

" Very Good. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by PATRICK - 14 May 2019

" easy to use site, all instructions were relayed seamlessly; all in all a good service. "

" Effecient and friendly, I was provided with a well prepped car. 4000mi didnt miss a beat :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by PETER - 02 March 2019

" Booking was fine. We paid a higher price to get second driver added at no charge. "

" Tried to bully me into taking a larger car. Lied about the size of car we had booked. Ended up paying for extra coverage that we didn't need. Didn't like returning the car empty of fuel. A ripoff. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by ALAN - 22 February 2019

" Warm weather and warm people in the seven Southern States we visited. "

" Excellent as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by KENNETH - 20 January 2019

" The inside of the car especially the back seat was very badly stained. The car ran well with no major problems "

" The inside of the car especially the back seat was very badly stained. The car ran well with no major problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ATLANTA, US - Reviewed by DEREK - 06 January 2019

" Car damaged and dirty inside "

" Europcar fine just condition of car "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

ATLANTA, US - Reviewed by JOSEPH - 16 December 2018

" Unsatisfoed with additional charges which were supposed to be included (as per above) "

" Unsatisfied with additional airport charges of ca 100 usd which have been claimed to have been included but were not "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by SUSAN - 04 December 2018

" Normally have no issues with Alamo - but this wasn't great. "

" Picked up car and drove for about 40/50mins. Warning light came up on dash. Had to return to airport and change it for another. Very few choices left when I finally got back to the airport. The car I took had just been washed, so I didn't see the scoring along the side, nor notice the still circled in blue damage at the rear of the car, not the fact that the spare key was missing all of the buttons, nor the absence of floor mats. Not great. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ATLANTA, US - Reviewed by KEITH - 27 November 2018

" Disgusting first car then swapped for another which was cleaner but very shabby bodywork ( pictures if needed "

" The first car we had was disgusting stains on rear seat dirty windows and no key fob so had to use driver side only "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by RHIAN - 01 November 2018

" Easy efficient service "

" Easy to find, easy pick up and drop off, upgraded car, couldn't fault the service , gps included in the price which for me was a differentiator from other hire companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by GERARD - 27 October 2018

" As usual, the result was as it says on the packet! "

" The Pick up and drop off went smoothly and the car was suitable for our needs. We were also able to contact Dollar to rearrange the drop off time without any problem or penalty. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by DAVID - 26 October 2018

" Good counter service, despite trying to sell us many types of extras and upgrades. Return was very efficient. "

" Apart from a very streaky windscreen , inside, the vehicle was well presented despite having covered qui a high mileage. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATLANTA, US - Reviewed by DARREN - 24 October 2018

" disappointed I paid for Sat Nav and the car already had it - when I asked for a refund they said it was nothing to do with them - contacted my hire company and said Alamo had to refund - not impressed at all - I am not happy to chase around to get my money I was on holiday "

" disappointed I paid for Sat Nav and the car already had it - when I asked for a refund they said it was nothing to do with them - contacted my hire company and said Alamo had to refund - not impressed at all - I am not happy to chase around to get my money I was on holiday "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by AUSTIN - 10 October 2018

" I am loyal to the AutoEurooe. brand and will definitely book my next rental through you. "

" There were on,y a couple of cars left when I picked up. All three were scratched up and a bit worn. I chose the best of the three. This is the second time this has happened. I think if they don't have adequate cars they should upgrade a customer to avoid disappointment and add value to their customer service and brand. I've always booked with Thrifty and Dollar only over the past ten years but would honestly consider another brand after this rental. Usually no complaints and good service. I just thought I'd mention this since it's happened to me in both March of this year and again now. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ATLANTA, US - Reviewed by JONATHAN - 23 September 2018

" It was quite smooth overall. The paperwork I had did not explain what desk to go to. "

" Car had a bit of damage on already. It was quite a wait to pick up the car and I was told it was 16 dollars a day to hire sat nav but when I have got the bill it is an extra 28 dollars. Apart from that everything was ok. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ATLANTA, US - Reviewed by YUNG MI - 18 September 2018

" I am not at all happy about having been sold items that I told the counter staff that I did not want. The car also had warning lights go off during my rental, and when I called the service center, I was told that I needed to return the car to Atlanta! Quite far from my location. Not happy at all with this rental. "

" Europcar was represented by Advantage Car Rental in Atlanta. Although I informed that I did not need extra insurance, and though they verbally told me they would not charge for extra insurance, they did! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ATLANTA, US - Reviewed by JAMES - 12 September 2018

" Not recommending hertz at Atlanta "

" The transport to and from the car rental to the terminal took over 1 hour. The car was parked in the wrong bay. It took over 1 hour to get the car... "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by FREDERICK - 04 September 2018

" Ok not the best I ve had "

" Car was not cleaned, someone's prescription in consul along with other papers . No signage at pick up desk. Was handled by 3rd party not fun trying to find after 13 hrs of travel "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by MAUREEN - 17 August 2018

" Made out that they would be no petrol stations within a 10 mile radius to get you to take the refilling option and ended up leaving the car with nearly a full tank and then paying the refilling charge on top. All smiles in pick up but passed around on return "

" Over charged on refilling and had to make a point of it to get anywhere but still felt over charged. Charged 40 dollars for a car than was only 25 to fill "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by COLIN - 09 August 2018

" Very easy to deal with they were quick check out and check in too "

" Very easy to deal with they were quick check out and check in too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by KEVIN - 27 July 2018

" Very good "

" Very Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATLANTA, US - Reviewed by PHILIP - 13 July 2018

" Hassle free. I am happy. "

" Vehicle was very satisfactory, comfortable and met my expectations. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by DEREK - 08 July 2018

" We had a europcar booking but it was advantage car hire who were dealing with europcar bookings and we waited almost 1 hour for our car . When we got the car it was a kia forte even though we had booked a standard size car "

" We booked a standard size car and got what i would call a intermediate size car at best it was a kia forte. It also was not not europcar but advantage car hire who were dealing with europcar bookings . We waited almost 1 hour to get our car "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by MARTIN - 05 July 2018

" A very easy way to hire a car in the USA "

" Excellent vehicle, only 250 miles on the clock. No problems at all. I think that $12 a day for a second driver is excessive. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by LYNN - 02 May 2018

" We used the rental for a road trip in the US. We had a great car, no problems and really enjoyed ourselves. Happy memories. "

" This was a really easy service to you, everything on line with now problems. Will definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by ANTHONY - 01 May 2018

" All went smoothly "

" No problems found "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATLANTA, US - Reviewed by EDEGBE ANDRE - 28 April 2018

" Ok "

" First car had lassereted tyres, Car was changed at Birmingham airport. Replacement car had more dents than a car at a scrap yard. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

ATLANTA, US - Reviewed by JOHN - 27 April 2018

" As above "

" Counter staff: unmotivated. No advice offered, such as maps and directions. Underground staff: unmotivated. Recording the many examples of damage to the vehicle very casual. Experince on Return: excellent - speedy and courteous. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ATLANTA, US - Reviewed by MARK - 28 June 2015

" great online prices "

" at first they could not find my booking "

ATLANTA, US - Reviewed by ANDREW - 19 June 2015

" Auto Europe have no hidden charges and they do not attempt to cheat you. "

" Nice car and friendly service at a good price. "

ATLANTA, US - Reviewed by DAVE - 14 June 2015

ATLANTA, US - Reviewed by GEORGE - 14 June 2015

" I received the service I expected with no real issues when collecting the car. "

" I felt pressured to add insurances and upgrade the car I chose. "

ATLANTA, US - Reviewed by ANTHONY - 02 June 2015

" Surprised that the SatNav was a portable one and not built into the car,considering the extra cost! "

" SatNav expensive considering it was not built into car. Made it very difficult to use at times "

ATLANTA, US - Reviewed by DONNA - 02 June 2015

" It was very easy to book on line and the rates were competitive. "

" Very easy check-in and pick-up with Alamo but staff was very lackadaisical about handling returns. No sense of urgency for people that needed to drop off the car and get to their flights. "

ATLANTA, US - Reviewed by ROBERT - 01 June 2015

ATLANTA, US - Reviewed by ALISON - 01 June 2015

ATLANTA, US - Reviewed by RAYMOND - 26 May 2015

" Quick & easy to book "

" nice choice of cars service was good on collection & @ return. "

ATLANTA, US - Reviewed by PETER - 26 May 2015

" great to deal with good prices ,everything worked well on my USA car rental prices..will def use again "

" very good ...decent choice of cars..when renting from any car hire place check for damage,and also check fuel level if bringing back full,our car on pick read on full 329miles to empty when l refilled it to bring back it read 381!!!!..but other than that yes everything was good..best advice read what you are signing for "

ATLANTA, US - Reviewed by ROBERT - 21 May 2015

" Service overall was satisfactory. Enquiries about USA vehicle insurance details and form of agreement with hirer were not answered satisfactorily at first. "

" Selected type of vehicle (Ford Escape) was not available but substitute vehicle (Chevrolet Captiva) was adequate. Instructions about collection and return of vehicle were not sufficiently detailed at Atlanta for first time users. DOLLAR, if requested to do so, should supply a sample form of rental agreement for renters to review in advance of the hire period. "

ATLANTA, US - Reviewed by ANDREW - 20 May 2015

" had no issues with my rental, will use them again "

" they were very helpful and I was able to get all i need for my trip and a very good selection of cars too "

ATLANTA, US - Reviewed by OLUMUYIWA - 29 April 2015

" Easy to access and understand what is being provided. The prices were competitive "

" i was happy with the reservation and the way I was dealt with. There were no nasty surprises and no additional costs at the time of pick up. The car that i was initially given was not perfect and I had to return it after the 2nd day because it was faulty. They apologised and gave me a new car which was an upgrade from the one I had as compensation for the inconvenience I suppose "

ATLANTA, US - Reviewed by TIMOTHY - 23 February 2015

" Happy with on-line service and price paid for rental. "

" The desk guy was quite surly (brusque/abrupt) probably because we did not want to purchase any extra insurances/satnavs etc. The cars available were all damaged in some way - scuff marks, bent hub caps, dents etc and some had very high mileages. The one we chose (a Honda Civic) was fine once I had straightened out the bent hub caps! We have been to the US very many times and have rented very many cars but it seems that Dollar is keeping them longer nowadays and they certainly look it. "

ATLANTA, US - Reviewed by JOHN - 13 November 2014

" Well pleased with the service received from Auto Europe for a car rental in USA. "

" On arrival at Atlanta we were offered a choice of car based on our rental arrangements. All those available had some superficial damage and we took some time taking photos of the marks etc. When we left the hire centre we reported that to the guard at the gate who promptly marked a diagram to denote areas of damage without even checking. The first car we rented had a short expiry date on its taxation plate and an indicator came up on the dash to show an oil change was required. Dollar replaced the car with another acceptable model. This second car required an oil change within two weeks of us taking it over. Otherwise no problems with Dollar as a company. "

ATLANTA, US - Reviewed by MICHAEL - 23 September 2014

" Very good service I will use you again. "

" Nice clean car in excellent condition. "

ATLANTA, US - Reviewed by ALFREDO - 14 September 2014

" everything went as expected "

" the queues were long and there was an hours wait ! "

ATLANTA, US - Reviewed by SIMON - 08 July 2014

" The whole process was very straight forward from beginning to end. "

" Really appreciate the free upgrade to the larger SUV - it made the whole difference to our road trip. "

ATLANTA, US - Reviewed by LINDA - 26 April 2014

" Very accommodating and efficient staff "

" Only one officer on duty, he was rather morose and offhand. Got told to choose any car in row C - there was only 1. Could do with customer service training (or a smile would help!) "

ATLANTA, US - Reviewed by CHRISTOPHER - 28 November 2013

" The usual efficient, competitive and easy to use service "

" The 'check in' and paperwork was handled efficiently but on reaching the garage there were only 4 vehicles available and no SUV as reserved. I was told to take any of the available cars or could wait for an SUV to be returned. When I said that this was unacceptable I was directed to National Car Rental's section of the garage where an SUV was provided, but the attitude of the Alamo employee was very poor. "

ATLANTA, US - Reviewed by NEIL - 27 October 2013

" Brilliant..the car was brand new and an upgrade !!! "

ATLANTA, US - Reviewed by MICHAEL - 26 October 2013

" Prompt booking service with helpful advisor. "

" Quick efficient hand over of car, but the administration and selling staff in the main building takes time which is frustrating after a long haul flight. The car though met all our requirements, and the return instructions and service were very good. "

ATLANTA, US - Reviewed by CHRISTIAN - 04 July 2013

" Good communication from auto Europe, I would certainly consider using them again. "

" Slow, over an hour wait at the pick up desk even though there were not many customers, eventually I had to be seen by a "Thrifty" representative, who managed to sell me further "breakdown Insurance" through persuasive sales talk ( having been to the USA for the past 25 years i thought I was immune to the hard-sell)The car itself was fine, plenty of boot space for 2 suitcases even though he did his best to get me to upgrade to a bigger car. "