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AUCKLAND CAR HIRE REVIEWS
Car hire reviews in Auckland
New Zealand's former capital, Auckland, is a charming place idyllically located in the top half of North Island, with the Tasman Sea on one side and the Pacific Ocean on the other. Both the economic and cultural heart of the country, it has a long to-do list for visiting tourists, with an abundance of top-rated attractions and interesting things to see and explore. Most people start their sightseeing itinerary at Sky Tower, the city's most prominent landmark offering breathtaking views from its 192-metre-high Sky Walk platform. Housed in an impressive Neoclassical building, the excellent War Memorial Museum has a fascinating collection of exhibits tracing New Zealand's history right back to its first Polynesian settlers. Home to the country's most prized and extensive art collection, the Auckland Art Gallery caters for culture vultures with over 15,000 works, including a fine array of European art and sculpture dating back to the 1300s. Families with young kids should head to the Sea Life Kelly Tarlton's Aquarium where a series of large tanks and tunnel walkways authentically portray the rich variety of marine life in the local waters. With a car hire in Auckland you'll have the freedom and convenience to visit some of the city's best beaches, most notably Maraetai Beach (popular for its calm waters) and the fine goldens sands of Orewa Beach.
Offering the best rates and widest selection of vehicles, Auto Europe is the number one choice for anyone looking to discover Auckland and the rest of New Zealand's North Island. You can pick up your car at a choice of convenient downtown locations in Auckland or collect it from Auckland Airport a short drive south of the city. With Auto Europe you can discover Auckland and its environs in style and comfort, whether it's a small, economical car you require for city sightseeing or something more luxurious such as an SUV for an extended road-trip around the island. Check out what other travellers had to say about our products and services in the city by reading the comments they posted in our Auckland car hire reviews section below.
AUTO EUROPE AUCKLAND, NEW ZEALAND Car Rental Reviews
Average Rating for Auto Europe Auckland:
AUCKLAND, NZ - Reviewed by COLIN - 27 July 2025
" A smooth hire experience from pickup to return "
" Great value for money with a good selection of hire companies to pick from at our location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ALAN - 07 March 2025
" All went well, as expected. "
" All went well, again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ALLAN - 04 March 2025
" All in all, everything went very smoothly. "
" This is the 2nd time we have used EZi and as beforeeverything went smoothly with EZi on pick up and drop off (although the car rental drop off in Auckland is not the easiest to find). Our only complaint is with the car, a Ford Focus. This is not a criticism with EZi but it is not a model of car we would ever choose again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
AUCKLAND, NZ - Reviewed by IAN - 06 February 2025
" Excellent service and value "
" Staff were helpful in changing return venue from domestic to international drop offs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JOHN - 31 January 2025
" Actual car rental was great "
" Easy to find the desk, unfortunately only one person on the counter which led to a very long queue & therefore felt rushed. Possibly not all information given as would if not under so much pressure. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by STEVEN - 21 January 2025
" No complaints highly recommend "
" No issues quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by MARC - 24 December 2024
" . "
" Cheapest in Auckland, good car, efficient staff "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PENELOPE - 29 November 2024
" Ezi were quick and efficient at pickup, very helpful to us after an extremely long flight. The little hybrid automatic was a delight to drive and very economical. Highly recommend Ezi and the excellent price through Auto Europe "
" Lovely little car, helpful staff. Finding drop off point extremely difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ALUN - 19 November 2024
" As usual, a very easy booking process and no issues with collecting the vehicle. Will definitely use Autoeurope and Europcar again. "
" It was a pleasure to be served by the staff on the Europcar desk in Auckland airport. The whole process was seamless, the car was immaculate and had very low mileage. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PAUL - 11 December 2023
" Easy to use great value "
" All round excellent experience and good value too. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JANICE - 23 March 2023
" Auckland airport car rental still suffering after floods but flight delay and lost bags caused us to be late for pickup. Some people turned away due to offices closing (not just keddy). Car return signs not all there so we ended driving an extra loop in heavy traffic to find drop off. "
" Staff very helpful but car ordered not available. We're offered an upgrade to ford ranger then car was not available, 2nd ranger offered not cleaned. Finally got ford Everest which was good. Hate to think what mileage we would have got with a ranger! Lucky to get served as office shut at 7pm and people behind us were turned away until the next day - we could not have coped with this and nothing indicated closing time when we booked. No inspection of car for damage etc "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ROBERT - 18 February 2023
" N/A "
" I (and another customer) was given incorrect information about where to go to pick up the car and as a consequence had to walk down a busy road with out a footpath. There was no place to drop off keys at the car drop off location and I had to walk back to the main desk in the terminal. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
AUCKLAND, NZ - Reviewed by ALAN - 09 February 2023
" Good website. Easy to navigate. "
" Nice clean new car from Europcar (2 months old). Good value, although car returned early due to appalling weather, no refund for the remaining unused 4 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by MURRAY - 14 October 2022
" NO problems and everything went well, except on the out-of-hours drop off there were not enough spaces and had to park in another car hire companies space. "
" Felt like a standard car hire company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by GLENN - 08 March 2020
" Excellently "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ANDREW - 07 March 2020
" Auto Europe are great, but they can't be expected to know about every hire company's mal-practices. Definitely don't hire from Alamo-Enterprise in New Zealand. We made a subsequent NZ hire with Thrifty (again through Auto Europe) and they were good. "
" Definitely avoid this car rental company in Auckland. If you have any claim for damage you'll be in deep difficulty. Their back-office processes for dealing with any car damage are broken - after a month, I still have no reply and I am awaiting a refund, and the 'problem' was a puncture, nothing more. The puncture occurred because the tyre provided on the car was well worn. Also customer service assistant lied to me (or was ignorant) about how the process would proceed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
AUCKLAND, NZ - Reviewed by GEOFFREY - 20 February 2020
" Alamo tried to sell me additional insurance, despite me having full insurance from Auto-Europe "
" Car was not ready at the agreed time, 45 minutes late. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by SUSAN - 13 February 2020
" How car hire should be-no fuss, pleasant staff, good vehicle. "
" completely hassle free-the car was ready and the paperwork was dealt with quickly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JEREMY - 08 February 2020
" Very good overall, but as far as Auto Europe is concerned it needs to be made clearer what the excess insurance covers and what insurance requirements are applicable in country of hire. "
" Experience from Alamo very good, staff were very helpful, prompt and efficient. Only a couple of downers. Firstly the $200 bond taken out on my credit card has not yet been recredited ( 5 days) and apparently could take up to10 days. and secondly I ordered a Corolla but got a Falcon although they said it was in the same class, I think it is an inferior car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
AUCKLAND, NZ - Reviewed by ANDREW - 07 February 2020
" We often use Auto Europe and we think it gives a great service. I have probably hired 30 times with AE and never given a negative review until this one. "
" I don't think Alamo deals with problems/damage in a satisfactory way, so I would advise users to avoid using them. In our case, we returned the car using the spare wheel with a punctured tyre in the boot - cause unknown, we found the tyre flat as we were about to drive off on the last day of hire. We were required to pay NZ400 (ie considerably more than the cost of a new tyre let alone a puncture repair) and the company gave no acknowledgement that the tyre was a well-worn one close to its legal limit, and that this might have been a factor. We were told we would get a credit when the true cost was known within a day, but a week later the matter has still not been resolved. I don't like the Alamo attitude that the customer is guilty until proved innocent, and I resent being out of pocket. It's shame, because their staff were polite and efficient; but they have bad company policy procedures that they have to enforce. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
AUCKLAND, NZ - Reviewed by ROBERT - 04 January 2020
" Excellent price and service "
" There was a major issue as the woman at check in would not accept a DVLA code to verify my driver's license ( mine was lost/stolen immediately before the trip). She then accepted my paper license which has not been valid in the UK for years. Europe Car needs to update their procedures for this as I was very surprised and confused at the process. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PETER - 29 December 2019
" Given the complexity of the order (one request was actually 2 cars) 1. This could all have been clearer - 2 bookings would have made it clear, where to drop off and pick up in wellington/picton was up to us to find out. 2. The actual details that europcar had were WRONG - despite a number of emails between myself and Autoeurope "
" trip was one way from Auckland (north island) to Christchurch (south island) - we got 1 voucher for this, but actually you have to change cars in Wellington. This was completely badly informed and organised. The ferry we had booked and communicated was a different ferry to the one where europcar had offices and we had to sort this out ourselves. Customer service was TERRIBLE, when you called the local office it went to Manila where they had no idea about what to do about this. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by JANE - 14 November 2019
" The process was quick and easy. The car was smooth to drive and filling up with petrol was not a problem, plenty of petrol stations around. We had also hired GPS which was very useful on unfamiliar roads. However we felt it needed updating as it sometimes struggled to know where we were and did like to suggest a route off of the highway when it wasn't necessary. "
" The mini bus arrived quickly at the airport to pick us up and take us to collect the car. Staff were helpful and efficient. On return, handback was quick and as we were not flying that day they called a taxi for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JAMES - 07 February 2019
" Smooth and effusive "
" Great service, quick pick up from Terminal and only minutes away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by HELEN MARY - 26 January 2019
" As is often the case the wait at the desk was long and it took too long to do the paperwork. Apart from that no oroblems "
" There was a bit of a wait to get the car. Otherwise all fine. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by JACQUELINE - 01 January 2019
" Highly recommended. "
" Excellent friendly efficient service with brand new SUV. Faultless! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by BRIAN - 07 December 2018
" Good on the whole "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by HUGH - 03 December 2018
" Well organised, quick transfer, good staff "
" Well organised, quick transfer, good staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by ERIC - 31 October 2018
" Great experience very helpful "
" New car with sat nav great value for money toured a great deal of New Zealand, easy drop off as different location "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PHILIP - 25 October 2018
" very good "
" Continue to give good and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by PHILLIP - 25 October 2018
" Excellent service to be highly recommended. "
" I found the receptionist very helpful and the paperwork was very straight forward. Very promptly picked up from the airport. Car was ready and waiting. Will definitely use the company in future and recommend to friends and colleagues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by JAMES - 12 October 2018
" Straight forward, no unexpected charges, up graded! "
" Couldn't be easier. Free phone from arrivals, pick up 5 minutes later. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by GARY - 22 July 2018
" Excellent service, no hassle.. "
" Arrived before desk open time, and girl fine Bout sorting car early.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by STEPHANIE - 12 July 2018
" Very smooth experience - wish all car rentals were like this "
" Fantastic company, great service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AUCKLAND, NZ - Reviewed by NICOLA - 17 May 2018
" Easy to book and collect and drop off. "
" Great service, lovely little Mitsubishi car for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AUCKLAND, NZ - Reviewed by RHYS - 12 May 2018
" Form what I remeber your website was a little complicated but in the end I got what I wanted. "
" I was really pleased with the customer service I received from the Ezi Auckland centre ( I believe from Mr Smith) There was no upselling pressure and everything was explained clearly and readily. The car was modern and clean, although there was a rattle from the dashboard that often became annoying less smooth road surfaces. Drop-off at Auckland airport was straightforward although the operative who checked the car over didn't bother to let me know that all was well. I waited about 15min enquiring, being told that if he hadn't returned to tell me of a problem all was well! However, this doesn't detract from my overall experience, Ezi provided me with excellent service at an sensible price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
AUCKLAND, NZ - Reviewed by CHRISTOPHER - 09 February 2015
" The "full size" car we were initially given at Picton was not big enough for three adults plus luggage. Fortunately we were then offered a Holden Commodore, which was appropriate and suitable. "
" See above. "
AUCKLAND, NZ - Reviewed by TREVOR - 24 October 2014
" The website described this car rental company as ON AIRPORT. This is misleading as they are certainly OFF AIRPORT "
" Perfect customer service. However, the car was 8 years old, quite grubby inside and with 250,000 km on the odometer. Not what I would expect for a rental car. "
AUCKLAND, NZ - Reviewed by ROBERT - 02 April 2013
" The booking system was ood and the link to the car supplier in NZ was efficient. "
" The Subaru Forester we rented was old with over 150,000 kms on the clock. The engine performed really well on our 6000 km trip and hardly missed a beat. There was plenty of space for passengers and luggage. We did have problems regarding the car. Part of perished the plastic trim broke off as we were travelling along the road and the rubber sealing strip for the windscrean was loose and partly flapped in the wind at regular intervals. This was fixed, free of charge at a windscreen repair shop when we had a stone chip fixed. Towards the end of the trip there was a whining soud coming from the front drive mechanism and we did wonder whether we would make it to the airport. It was in need of a service. We were, overall, satisfied with the car "
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