AUTO EUROPE AUSTRALIA Car Rental Reviews

PERTH, AU - Reviewed by RICHARD - 21 September 2025

" Total confidence in booking rental cars through Auto Europe. Booking is easy and prices are very competitive. "

" Car was excellent. Staff were friendly and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by LUIS - 14 September 2025

" What is Keddy ? An expensive version of Europe hire ? "

" Just hired a similar car in London through same company 25 days cost $1008.00 . Cairns hire cost to be frank was a rip off "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by ROY - 01 September 2025

" good experience "

" all worked very well, friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANTON - 30 August 2025

" Unable to modify booking earlier than 48 hours in advance, as reservation could not be amended online and the phone lines were out of hours. Misleading. "

" Car had quite a few scratches and dents, and there were stains on the seats. However, the price was great and the car was reliable, and the whole process was simple. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by JASON - 15 August 2025

" It just worked perfectly. "

" Pick up and drop off was excellent, very efficient. However it would have been better if we had had the chance to flag defects and marks on the vehicle when we picked it up. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CAIRNS, AU - Reviewed by ADRIAN - 28 July 2025

" Very good pricing for the vehicle we had, friendly staff, easy booking process, no hidden fees when collecting the vehicle which is the important factor for me, all in all a very good experience. Would certainly use again "

" Very friendly staff, competent and knowledgeable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by TREVOR - 28 July 2025

" Very quick service friendly staff great car "

" Very quick service friendly staff great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MATTHEW - 24 July 2025

" Overall excellen "

" Hi the only thing that is a problem is ringing an Australian number with my mobile when it is us not included in the phone plan. I had to ask a friend who lives here to call. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ADAM - 18 July 2025

" I altered the timing of collecting the car due to the airline changing the timing. It was far easier to call Australia direct than through auto Europe. "

" All good. Vehicle had a number of minor paint scuffs, especially below the tailgate. I took photos after collecting the car, it was covered in condensation.. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 25 June 2025

" This is the 3rd time renting a car from here, very polite and great service would highly recommend! 5☆☆☆☆☆ "

" This is the 3rd time renting a car from here, very polite and great service would highly recommend! 5☆☆☆☆☆ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BELBINDER - 05 June 2025

" Seamless. Thank You "

" Staff was friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by PATRICK - 31 May 2025

" The same great service I have come to expect from Auto Europe "

" Really helpful and efficient staff. Car was virtually brand new and the exact model we requested. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GIOVANNA - 27 April 2025

" I will continue to use Auto europe as I have done for the last 10 years but not sure if I would use Keddy again "

" When we arrived there was nobody at the counter but a sign saying it was closed. I asked the other rental companies staff and they advised that did not know. We waited for a while and then decided to walk to the car park where I found a member of staff from europecar. He told me he was on a break and I said the sign did not say that. The sign said the counter was closed. He told me that when he finished his break he would come and help. I thought that was very unusual as I tend to travel a lot and never I found an empty counter in a busy airport. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DARRAN MICHAEL - 23 April 2025

" Very pleased "

" Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MOHAMMAD REZA - 23 April 2025

" Great location, quality cars and great service "

" Great location for pick up drop off and although we had a bit of delay with no staff at the desk on arrival, it didn't impact our overall experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SHAUN - 16 April 2025

" Have used auto europe since just after the dreaded covid either once or twice a year as the price is good and you get everything needed ie cdw and for small amount better breakdown cover "

" The actual young lady that sorted the hire car out was great it was just the fact we booked the car for the international terminal but when we got there it was closed due to staff shortage so we had to go back to the domestic terminal that we had just come from and I think because there was a que we actually got a better vehicle because of this and we didn't get any sales pitch. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BARRIE - 29 March 2025

" I hired a car which was supposed to be a Kia Sportage or similar but i was given a smaller Subaru Crosstrek, when I complained I was told that the Sportage was in a higher class and it would cost me a large amount of money to upgrade. This was a nuisance because I needed the larger car during the rental to carry 4 people plus luggage. I felt it was a breach of contract. "

" I hired a car which was supposed to be a Kia Sportage or similar but i was given a smaller Subaru Crosstrek, when I complained I was told that the Sportage was in a higher class and it would cost me a large amount of money to upgrade. This was a nuisance because I needed the larger car during the rental to carry 4 people plus luggage. I felt it was a breach of contract. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROBERT - 29 March 2025

" Pressure form the company to have extras insurance cover that I aready had paid for with your company and didn't need. "

" The car was not very clean inside and out, I did show the staff, also pictures of vehicle didnt show damage to alloy wheels and looked clean on the outside which it wasn't. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PERTH, AU - Reviewed by DAVID - 21 March 2025

" Everything was easy, from booking, pick up and drop off, thank you. "

" Excellent value for money. Very easy pick up and drop off at Perth Airport, although a map for returning the vehicle would have been helpful, as the Sat Nav was trying to take us to the in-terminal counter and took us completely the wrong way and the signs at the airport for rental returns were poor until we were close to the correct location. Pick up/drop off at Perth Airport was at the terminal, without needing a shuttle, whìch was something i specifically wanted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by STEPHEN - 20 March 2025

" Your website and car selection are easy to navigate "

" Pick up location was in a different terminal to the one I arrived, which was not clear when I booked the car. Otherwise, the overall experience was good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ALICE SPRINGS, AU - Reviewed by RICHARD - 17 March 2025

" . "

" The lady on the counter at Alice Springs was excellent. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JUDY - 17 March 2025

" wasted extra AU$200+ worse experience ever. "

" got conned into getting extra coverage for windscreen and call out cover even though i have already paid full coverage. apparently europecar and autoeurope r different company and autoeurope is not present in perth airport. which means my rental was covered with autoeurope but not europecar. stupid. gimmick. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by MARTIN - 14 March 2025

" See above "

" The car was very underpowered although almost new an MG "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by RICHARD - 12 March 2025

" . "

" The counter staff member at collection was poor. I have since emailed Europcar Customer Service three times asking for an explanation of additional charges on my invoice and have not received a satisfactory reply. I may be asking for your assistance if I do not receive a satisfactory reply. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by JOHN - 10 March 2025

" All good and easy to do business with. Their online photos of pre hire damage and the ability to add customer photos of pre hire damage that did not show up in Eastcoast's photos added to the confidence of hiring from them "

" Checkout and drop off were very efficient. Also liked the way pre hire damage was already captured online and viewable by the customer with the ability for the customer to add any other pre hire damage not covered by Eastcoast's photos "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 01 March 2025

" Drop off was a pleasure as the assistant was so nice. "

" Pick up was ok. The assistant hustled me about extra insurance and argued I didn't have enough coverage. The did and it took several assurances that I was happy with my cover. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by LINDA - 24 February 2025

" Second to none "

" Staff very helpful, considerate, and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DANIEL - 21 February 2025

" Very efficient experience "

" Efficient trouble free collection and drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by ANNE - 20 February 2025

" all good from Auto Europe "

" Counter staff told us we have to have additional insurance although we already purchased it from you. refused but she still when on about it. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by ANNE - 20 February 2025

" Staff were good, car not in the best condition, tyre warning light on dash on all the time staff said it was a faulty sensor and not to worry about it (MOT failure in the UK) "

" Efficiency of Counter Staff was good although they were very busy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

PERTH, AU - Reviewed by PETER - 17 February 2025

" Overall experience very good, quick straight forward pick up and drop off. "

" Car excellent, price right. Staff couldn't be better, totally satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by KERRY - 16 February 2025

" All good "

" All good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

CAIRNS, AU - Reviewed by IAN - 14 February 2025

" I use Auto Europe if the price is right as I have had a good experience when I needed help on a previous hire. I always find the question about recommending to a friend irritating. Idon't do recommendations. Why not just ask if I was satisfied. "

" We had wet feet from a problem with the AC. Not sure if it was a problem with the MG car design that couldn't cope with high humidity, or if a drain was blocked. It was not convenient to go back to Bargain to sort it out. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MELBOURNE, AU - Reviewed by STEPHEN - 10 February 2025

" No comment "

" No comment "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by SCOTT - 04 February 2025

" I've used AutoEurope for years and have never encountered a problem. "

" I noted that the company I usually chose for my rentals was getting some less than ideal reviews so I decided to try Europcar on this trip. The car was as new and completely undamaged. The pick up and drop off was easy with pleasant staff and the pricing was competitive for an on airport location. I would happily recommend and use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by CHRISTOPH - 02 February 2025

" I feel the rental groups are trying every conceivable trick to try to generate additional charges, eg insurance, extra fees for windscreen chips etc etc I am really not satisfied with this. "

" This is what I wrote to them Dear Europcar, I am surprised that a windscreen chip is not regarded as normal wear and tear. I have never been charged for this in all my rentals in Europe with Europcar and autoeurope. It is very difficult to know when the chip occurred and how. So, I am not satisfied with this approach, and also the additional admin fee I would ask you to reconsider this charge With kind regards Christoph "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 7

COOLANGATTA, AU - Reviewed by JACQUELINE - 31 January 2025

" Perfect rental. "

" A perfect rental from start to finish. Immaculate car. Staff especially on drop off at Gold Coast where great as pushed through refund on my credit card as I was renting again from them 2days later at another location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANDREW - 22 January 2025

" Dissapointing "

" Problem started on pick up not able to contact auto Europe via British phone had to ask airport staff. No explanation how the car instruments work. No explanation how to return the car but were told how to ensure car was filled with petrol on return "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

CAIRNS, AU - Reviewed by ASHLEY - 21 January 2025

" AutoEurope were very efficient and easy to deal with "

" VERY EFFICIENT CAR HIRE PROCESS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by LEONIE - 18 January 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KAY - 12 January 2025

" Very easy to collect the car "

" It was really easy to collect the car, friendly staff and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ROBERT - 07 January 2025

" The questions here incorrectly focus on Europcar, when my feedback is for AutoEurope. I am so so annoyed. There are four classes of SUV shown on your website: Compact, Intermediate, Standard & Full Size. Of these four, full size seems to be the largest, so I chose that, deliberately, but apparently your definition of "full size" does not translate to a large SUV...far from it. This is an appalling misrepresentation and as a result it was incredibly tight within the car, causing all sorts of stress. It's 100% false marketing and will be following-up if no one gets back to me based on this. "

" Europcar were ok. When we landed the counter staff raised a concern that the SUV we had hired was too small, which confused me as I had deliberately chosen the largest SUV category available on Auto Europe. The individual tried to help, showed me some other rental options, but the cost at that late stage was prohibitively expensive, with no flexibility shown. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by DARREN - 03 January 2025

" never had any problems with Auto Europe. would always recommend. "

" Europcar were understaffed at the drop off location. I returned my car on time, but the drop off staff booked the car in over an hour later, resulting in Europcar invoicing me for an extra day. Poor customer service! I really had to fight to get my money back on this. Luckily I had sufficient evidence that I had indeed returned the car on time... Otherwise Europcar were going to make me accountable for their understaffing! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by MICHAEL - 10 December 2024

" Nothing else to add "

" Quite expensive but otherwise quite satisfied. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by NICHOLAS - 10 December 2024

" Great "

" Not the closest to the airport but all went ver y smoothly. Very reasonabl "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DAVID - 04 December 2024

" Every thing was very professional and personal "

" Would have preferred the car I ordered "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERTH, AU - Reviewed by ROSE - 01 December 2024

" No issues with the actual motor it was lovely to drive. "

" When I collected the vehicle at Perth Airport staff were very helpful and I also got a motor upgrade to a Kia Carnival. It was a super motor to drive and no complaints at all with the care. However the following day in daylight inside the car had not been cleaned and I discovered a half eaten apple, a lolly and other sweets, a baby's dummy and a cigarette packet with a cigarette inside it under the seats which was disappointing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERTH, AU - Reviewed by ALAN - 20 November 2024

" Q4 appears to be a repeated question "

" You usually include additional drivers free. This hire cost me about £120 for a second driver "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PERTH, AU - Reviewed by NICHOLAS - 09 November 2024

" Maybe BUT you need to review your arrangements with Keddy/Europcar: personally I will never use them again "

" 1. Shambles at Perth Airport. On arrival could not find office: misleading directions. On return no personnel available at drop off-see 2 below 2. Entirely false and fictitious claim by Keddy/Europcar for fuel to top up tank and taking money for this and associated admin charges from my bank card despite me raising an objection. No answer so far received from Keddy/Europcar "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PERTH, AU - Reviewed by MARGARET - 05 November 2024

" Very easy to book with clear information and optional extras. Good communication during and after booking. "

" Excellent customer service at Airport both pick up and drop off. Car was older but in excellent condition with great fuel efficiency. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DARWIN, AU - Reviewed by PATRICK - 08 October 2024

" A really positive experience. We had not used this company before but, based on this rental in Darwin, we would readily use East Coast Car Rentals again and would recommend them. "

" A really positive experience. We had not used this company before but, based on this rental in Darwin, we would readily use them again and would recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AYERS ROCK, AU - Reviewed by PETER - 29 September 2024

" See above "

" Marie was a pleasure to deal with and met and greeted us when bprd in to each other in resort. She remembered us before we realized who she was. Above and beyond. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ALICE SPRINGS, AU - Reviewed by KENDRA - 23 August 2024

" Easy and convenient to book, best price available vs others "

" Friendly, accommodating, they have us a car a day earlier than booked (due to a flight change) for a small fee, and an upgrade in vehicle type "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MARK - 16 August 2024

" Na "

" Staff were helpful and seemed engaged in making the experience positive. The car was low on power for its size, which made it unenjoyable to drive and would make me unlikely to recommend eastcoast. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAROOCHYDORE, AU - Reviewed by ALAN - 25 July 2024

" No problems with this hire "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAVID - 04 July 2024

" My only criticism is they GOS chip needs to be updated as numerous new roads were not recognised by the system. "

" Checking in was flawless and the guy who served me was very efficient and very pleasant to deal with. He was obviously rushed as it was a busy period but he was professional and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by KEVIN - 28 May 2024

" App,alling customer focus "

" ABSOLUTELY APPALLING CUSTOMER SERVICE , refused to refund or provide replacement car due to no fault of hirer "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by MARGARET - 08 May 2024

" Really easy to book through auto europe. Good competitive prices, my go to when booking rentals abroad. "

" Really good service guys on reception really friendly and helpful. Car was in tip top condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICE SPRINGS, AU - Reviewed by TORBEN - 05 May 2024

" Perfect experience. "

" Everything was done quite quick. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by RACHEL - 26 April 2024

" The booking experience was satisfactory, but the actual hire car was awful. "

" Not taking advantage of your customers would be a good start. I paid £550.54 / ~$1050AUD on 17.02.2024 to secure my booking of a "MG3 or Similar" vehicle. When I arrived to collect the car, I was told that there was no such vehicle available, so I would have to be "upgraded" to a larger vehicle. I was bombarded with information about excesses, charges, fees, and cars. None of this information was presented clearly, and when I asked for any kind of explanation, I was treated as though I were stupid. After a very arduous process of repeatedly seeking clarification and not receiving it, I gave in and agreed to pay an additional fee so that I could leave. Initially I was told it would be an additional $1100AUD, more than doubling what I had initially paid. After further unclear changes, it was put down to £936.98AUD / ~£490, which I paid at the desk. Forcing me to pay a ridiculous "upgrade" fee for a vehicle that I neither wanted nor booked is awful. It was not my fault that the vehicle that I'd hired was unavailable, and the fact that I was charged for it was shocking. Pressure sales tactics are clearly effective, and I absolutely was pressured into agreeing to these terms. On top of this, the car broke down near the end of my trip. I phoned the roadside assistance number that was provided to me, and I was unable to reach anyone. I also phoned the Europcar desk at Brisbane Airport, and the general Europcar Helpline, to repeatedly be palmed off from one person to another with no answer. It took my father phoning from the UK to supposedly get an engineer out to check the car. I was told at 19:00 that the engineer would be there by 20:30 at the latest. I waited a further hour, until 21:30, and there was no sign of them. I hadn't yet eaten, so I went back to my hotel room to order in. Numerous further phone calls revealed that the engineer arrived at around 22:00, and since I wasn't there, simply left. No attempt was made to contact me. Another callout was then arranged. I was told at 22:30 that they would then be with me by 23:30. I waited outside until 00:30, with no sign of any help. A lone female traveller sitting outside in the dark gone midnight, with nothing to show for it, wasn't really a great way to close off my holiday. On top of that, I could not complete the activities that I had planned for the following day since the car wasn't working. I took a chance on driving the car 2 days after the breakdown, only so that I could get it back to the airport to catch my flight home. I got lucky and the vehicle did make it back to Brisbane International, but I did not feel safe the entire journey. When I went to return the vehicle, there was nobody at the desk. There were a number of other rental companies nearby with staff members, and the Europcar desk was the only one without a member of staff. I have never been so dissatisfied by a company before, and I've never complained like this before either. The treatment that I received from start to finish was abysmal, and I will not allow this to go unreported. You need to do better. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by NIKE - 22 April 2024

" Great all round experience! "

" Fantastic service and ease of hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by MICHAEL - 18 April 2024

" Used several times and never disappointed "

" Fast efficient and easy to use website "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by PHILIP - 16 April 2024

" After a long day you want the handover to be simple. It was, and we were quickly on our way. "

" We arrived late in the evening and found the staff still cheerful and helpful. easy pick-up and drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by PHILIP - 16 April 2024

" Prompt airport collection. Easy pick-up (with an upgrade). Staff put our cases in the boot, and started the engine so the a/c would kick in whilst we completed the paperwork. Simple and efficient drop-off. "

" From pick-up to drop-off the best car rental experience I have had anywhere. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIMON - 12 April 2024

" Whole experience was smooth, efficient, friendly and professional "

" Efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by VESELIN - 11 April 2024

" See my conversation about this voucher with your customer support team for more details "

" See my conversation about this voucher with your customer support team for more details "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 4

COOLANGATTA, AU - Reviewed by PETER - 06 April 2024

" All good ,return of car easily done. "

" Late picking car up due to storms, but quickly sorted out paperwork and we were on our way. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by RICHARD - 11 March 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ERNEST - 08 March 2024

" Very good "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICE SPRINGS, AU - Reviewed by GEORGE CALLUM - 28 February 2024

" A few too many pre pick up emails scared me a bit as they suggested credit card 'blocking' would happen as a deposit. As we're here in Australia for 2 months this could have become an issue. In the end it was only Aus$100 "

" Christine in Alice Springs airport was fantastic. Her service was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by KEVIN - 27 February 2024

" See above "

" Good service all round. Helpful friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by NIGEL - 21 February 2024

" See above "

" Although the computer system was down when we came to collect the vehicle the guys on the desk handled things really well. When we took the vehicle away it was overdue a service by 4500 km. I would have expected the vehicle to be fully up to date with servicing especially given the long distance that we were travelling. I did email yourselves about this on 17th February and asking whether this could be rtaken into consideration when determining the final rental charge.. I haven't yet received a response. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

BRISBANE, AU - Reviewed by PETER - 19 February 2024

" Car had a couple of small issues Boot remote didn't work Key didn't release from fob Engine management light on all the time "

" I didn't realise it was offside when I booked as I entered airport collection and drop off this should be made clear when booking "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by DAVID - 16 February 2024

" Excellent service "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ROY - 12 February 2024

" Nice car. Nice staff. Expensive. "

" All ok except for add ons and excessive insurance charges. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by NEBOJSA - 06 February 2024

" Pleasent staff and newish clean vehicle at a good price. "

" Very satisfied with an vehicle and service. Only snag is that a car is to be collected from a depot outside airport, needs time for transfer. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JACQUELINE - 28 January 2024

" First class "

" Excellent in every way "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by JOHN - 28 January 2024

" Okey "

" Fine service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by NIGEL - 15 January 2024

" Will definitely recommend Autoeroupe and Eastcoast to friends as the whole experience from the original booking for the hire of the car and use of the car has been first class. "

" Very good value for money. The collection of the car was very easy with the pick up at the airport and transfer to the Eastcoast depot for the collection of the car . The counter staff was very efficient and our car was ready immediately after we had completed the paperwork for the hire of the car. The condition of the car both outside and inside was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by GARRY - 14 January 2024

" Nicest car I have ever driven. "

" Not brilliant, eurocar Perth that is. As they thought I hadn't returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by PETER - 11 January 2024

" As above "

" The only negatives are that we were led to believe that office was at or next to the airport.Additionally no customer bathroom facilities were available at the pick up office which was a problem. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by TARA - 08 January 2024

" as above "

" counter staff were friendly. However, I booked with auto-europe online and paid fully in advance and had the voucher to prove as much. Counter staff seemed a. bit confused and tried to charge me an additional $1300. We managed to sort in the end. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by CHRISTOPH - 02 January 2024

" Easy to book "

" Very expensive "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by GRAHAM - 01 January 2024

" Ir was a good experience. "

" Car was clean and in very condition . Pick up, collection and return arrangements were all very good and well arranged. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by JOSHUA - 27 December 2023

" Awful - would never use again. For context, my boyfriend (the named driver) had his wallet stolen the day before we're were due to fly from uk to Australia for 6 months. I rang auto Europe to assess what we needed to do re picking up the car given the named drivers physical licence had been stolen in his wallet. It was an extremely stressful 24 hours (as we also had all of our bank cards and travel money taken) and the man I spoke to at auto Europe was the most unhelpful, inconsiderate person I have ever dealt with. He informed me that there was nothing to be done and that we would need to cancel the booking, losing all of our money. I asked to be put on as the named driver instead, asking for some sympathy given the circumstances but was told that given it was less than 48 hours until car pick up, we couldn't change the named driver. He was extremely forceful about telling me I needed to cancel the booking as we would not be able to pick up the car, to the point where I had to shout down the phone at him and tell him under no circumstances to cancel the booking as I refused to believe there was nothing that could be done and that we just had to loose all our money. Funnily enough, I rang Europcar at Brisbane airport directly and explained the situation. They were extremely helpful and told us to not worry, turn up after our flight and they would see what they could do. We arrived and they happily and with ease changed the named driver on the booking, for no fee and then also added my boyfriend on as an additional driver when his new licence arrived. Again, not charging us the full fees for this and showing some sympathy in the circumstances. All of this goes to show that auto Europe were only concerned in keeping our money and have no interest in helping customers. Disgraceful service. "

" Europcar were fantastic. Would book direct with them in the future and never book with auto Europe again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by RICHARD - 05 December 2023

" Good "

" The experience was all smooth except there was no explanation of the actual car in the car park. The Europcar representative ignored our arrival and then busied herself with returning cars. Explanation of the basics such as how to oqpen the fuel flap would have been useful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ADELAIDE, AU - Reviewed by PETER - 04 December 2023

" No issues. Car ready. Check out and return very efficient "

" On time. Car ready when I got there. Return was quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PHILIP - 24 November 2023

" No problem with Auto Europe. "

" Car had many damage points not recorded on rental form/receipt or explained by counter staff. Rubbich from previous hire in car. One tryre under inflated, we had to blow up immediately. Never got an email receipt on return of vehicle. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 3

BRISBANE, AU - Reviewed by MADHU - 11 November 2023

" See comments above. "

" Easy to book. Price was good. Car was fairly new and good condition. My only comment is about the insurance. We paid during booking for the 'full' cover insurance but the staff still tried to sell us more daily insurance which was costly. I had to turn him down several times. Really not sure what extra benefits that would have given us but the cost would have more than doubled. Guess auto Europe could maybe explain that online? Would recommend auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by STEVE - 05 November 2023

" Auto Europe are good but they only get the info told to them. Not the real provider which occurs on the ground. Europcar was really bad this time. Like really bad "

" Horrendous checkin. "System" was down so it was done on paper. Bonkers. Waited over an hour. Checkin was a construction site. I can send you photos "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by VANESSA - 28 October 2023

" Agradavel "

" Foi muito agradavel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by MELANIE - 10 September 2023

" Everything was great "

" Staff were very friendly and professional Both pick up and drop off was very easy. Car was great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AYERS ROCK, AU - Reviewed by SUSAN - 10 September 2023

" Expected a Hyundai 130 size car or similar. Provided with a coupe style car. "

" Check in was good But car wasn't the size I was expecting. Also unable to contact the site prior to arrival. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by DEBORAH - 03 September 2023

" Good selection of vehicles and locations. We rarely use anyone else to arrange our car rentals. "

" Very helpful friendly staff Whole process of pick up and drop off very smooth Bus drop of to airport very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by SIMON - 26 May 2023

" at the end i paid for the convenience of in terminal collection (having been travelling circa 24 hours from London) and at a premium to nearby providers that also use a shuttle. very disappointed that i dis not get what i had paid for. "

" the desk at the arrival hall in the international airport was closed. there was a message left to use the phone and call the domestic terminal. the domestic terminal staff said the desk was never manned on weekends. i had to take a shuttle bus to the domestic terminal. there was no manager at the domestic terminal and i asked the staff to have a manager contact me the next working day - no contact was ever received "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by KEVAN - 20 May 2023

" I have nothing but praise for them and will use them again and recommend them to friends and family.. "

" The branch staff were very helpful after my car suffered a tyre failure and quickly refunded the money back for the replacement I had to buy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SHAUN - 17 May 2023

" Best experience of car hire i have ever had . "

" Exceptional customer service came with us to check the car and pointed out the key points. Very quick from arrival to driving away . Car was excellent . On return we were on the shuttle minutes after arrival . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GRAHAM - 13 May 2023

" see above "

" On arrival after a 23 hour flight, I queued for 35 mins to be told by the lady at the counter that I was 30 mins early and because my contract was through a third party she couldn't release the car and told me to join the back of the queue again. This was ridiculous wand typical of the "jobs worth" attitude of the lady. Apart from this stupid rule enforcement the rest of the car hire went without a hitch. I suggest some customer service training would not go amis! "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by ANDREW - 06 April 2023

" Generally good but would have been helpful to know that normal for coolant alarm to be on when engine cold. "

" Generally good but would have been helpful to know that normal for coolant alarm to be on when engine cold. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by DARREN - 02 April 2023

" Overall great value for money and a good service. "

" Great experience overall, minor issue was that I'd started my rental at 9am but arrived 45 minutes early but I had to wait till 9am before I could collect the car, as there was no way to amend the booking. Partially my fault but I can't understand why the booking couldn't be changed. Otherwise everything else was great, good value for money, car was in great condition, drop off was slick and Bargain sorting out all the toll fees was a great help. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JULIAN - 24 March 2023

" Very efficient service, courteous and helpful staff. "

" Great service. Thank you Hertz team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by KELVIN - 18 March 2023

" sverbts4ret "

" qf345gq3 "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

SYDNEY, AU - Reviewed by COLIN - 15 March 2023

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by RICHARD - 12 March 2023

" Generally the best price. "

" Car not available on arrival. Took over 1.25 hours from joining the Q to receiving the keys. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ADELAIDE, AU - Reviewed by NICHOLAS - 07 March 2023

" It would seem by using the rental broker Autoeurope I received a very poor service via Europcar and given a downgrade to a lesser car. I was extremely disappointed with the vehicle provided. "

" Booking via Autoeurope was good and found a competitive price for two weeks car rental. I received the Europcar voucher for a Hyundai i30 or similar. On collection I was given an MG XS, a lesser car in poor condition. I was told this was an upgrade despite being a much more inferior vehicle. The car provided had numerous warning lights on and during the rental exceeded its next service interval. On returning the car, the Europcar colleague agreed that the MG XS is not an upgrade to the i30 and is a very poor car, especially for a two week rental when covering significant mileage. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 2

MELBOURNE, AU - Reviewed by ROGER - 26 February 2023

" See above "

" Allocated a smaller car than I booked until I told them I required an SUV. Then told I was being given a free upgrade to the car I originally booked!! Did not receive the receipt with the additional rental cost by way of email. I had to request it at drop off. Having said that, the young man who booked the car out, although new to the job was very polite and helpful. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by GEOFFREY - 22 February 2023

" Need to be clearer about the true total cost of the rental. I was warned about the one-way fee but to have this list below (totalling £247.13) on the final invoice is disingenuous at best; it was as good as the same as the basic rental amount (£262.29) we paid to Auto Europe when we booked! SUBTOTAL 0.00 gca One Way Rental Fee 300.00 gca Administrative Recovery @ 3.5% 10.50 g Credit Card Surcharge Estimate @ 1.227% 5.20 g Location Fee @ 25% 75.00 g GST @ 10% 39.07 TOTAL ESTIMATED CHARGES $ 429.77 Deposit Paid: 0.00 Credit Card Authorisation Amount $ 529.77 "

" Pick-up and drop off experience / staff were fine but the ' add on' charges were excessive. A one way drop off fee from one airport to another, along with other fees which were levied as a percentage of the drop off fee, is excessive when there's a fair chance the car would simply go back whence it came and cost another customer the same charges. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HOBART, AU - Reviewed by ALAN - 18 February 2023

" All went well "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by TREVOR - 17 February 2023

" I would never use Bargain Rentals Brisbane Australia again. "

" I arrived at Auckland International Airport for a 5pm pick up from Bargain rentals. The flight was a little late so by the time I got to the phone to make contact with the shuttle bus it was 6.10pm I called the number and an automated reply informed me they were closed. It went on to ask me to leave my name phone number at number of passengers so and to go to the shuttle bus pick up place at the International terminal. It said they would send a message. Two hours later after 5 further attempts to make contact by phone and asking for help from Information at Auckland Airport we gave up and rented a car from Avis for 24 hours so at least we could get to our accommodation. This cost me $120 aussie dollars extra. Next day I drove the Avis rental to the Bargain Rentals location which was open. They gave no help re the previous nights attempt to connect the car. They said it was all in the booking details. I double checked. It said it closed at 6.00pm but made no suggestions how to connect. At the Rental location they said I had booked two cars with them. I did not only one. Ive checked to see if I had made a mistake but I cannot find more than one voucher, this one. They said they would reduce the rental to two days but as it was prepaid I would have to contact you for a refund. I told them I would need to return the Avis vehicle to the International arrivals drop off and requested a curtesy bus to collect me. This was 3.45pm. I dropped the car and went to the pick up area. Half an our later no bus. I went back inside and rang the number. Same recorded message. They said they would send a txt telling me where to get the bus. Nothing came, no txt, no bus. Finally after an hour and half I gave up and went to the taxi rank to get a taxi, at which point I saw a Bargain curtesy bus. I ran to flag him down, passengers saw me and told him to stop. He sped off. I ran back to the shuttle bus at International arrivals. I am 70 years old it was 37c and not easy. He at the far end of the park, saw me coming and made no attempt to come any closer. I finally made it it the bus. He asked my name which was wrong and the he said, he had been waiting at the Domestic terminal from 3.15pm This was a lie since I had only arrived at the Bargain location at 3.45. In front of other angry passengers he humiliated me about being a whinging Pom, loud enough for passengers to hear. Finally 5.35pm I go the the Bargain rental location and got a car. They said I had two bookings which one would I use and they would not reimburse me for the lost day. I and other passengers complained about the attitude of the driver. I was absolutely disgusted by the attitude of Bargain rentals. I intend writing to them but to have any hope of getting my one day less rental refunded they said I had to write to you. I have used Auto Europe for years and never had a problem with a pick up like this. Your service has been exemplary. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 10

HOBART, AU - Reviewed by JOHN - 17 February 2023

" No Problems "

" No real problems. Drop off was a bit casual. When we picked the car up Bargain was the only desk with a line, 2 agents working, moved quickly. The other desks quiet because Bargain are clearly cheaper. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by ROBERT - 13 February 2023

" N/A "

" NA "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by TIM - 13 February 2023

" Very easy hire experiance "

" Great staff and very easy to collect and drop-off our car, which was an excellent vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JILL - 09 February 2023

" Staff were friendly and helpful, car was good. "

" The only reason I have given low score for overall, and drop off is because I had booked on terminal pickup however we needed to take a courtesy bus to the car office. I specifically booked on terminal because we had an invalid with us. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KIM - 10 January 2023

" Very happy overall "

" Easy process hiring car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SUSAN - 09 January 2023

" Ease of website use. "

" Pleasant staff, paid for cheapest and received a corolla hybrid which saved us lots on fuel. Easy checkin and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by IAN - 09 January 2023

" The booking procedure with Auto Europe was easy and effeceint. "

" Whilst there was no issue with the actual car the problem experienced was at the Sydney Airport International Terminal where only Europecar was unmanned. There was a note to say that the desk was no longer manned at that customers should proceed to Domestic Terminal. This was the 1st problem. When calling the number advertised for assistance I spoke to two different people as I was unhappy with the 1st information that after a 25 hour flight, loaded with baggage for three weeks, I had to get myself and wife over to domestic terminals. When calling again, to establish how to get to domestic, I was advised to use the airport bus service. I eventually went to the information counter at the Sydney Airport to enquire why Europecar was unmanned and they advised that it should be manned. A call was made by the Information staff and lone behold a person was available and opened the counter. The next issue was that there was only one person, all your competition had two people manning the desks. It took 30 minutes to process my vehicle pickup. I arrived around 7am and it took three hours before I got a car. The poor customers behind me who were 5 deep had a very long wait. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAUNCESTON, AU - Reviewed by JAG - 31 December 2022

" . "

" Great service - efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by CHRISTOPHER - 11 December 2022

" Very good service and value. "

" A good experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by MARCIN - 22 November 2022

" Not a single problems, the car was already awaiting for me when arrive, just seat down and go head. "

" Very helpful costumers service, fully recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ANNE - 10 November 2022

" I wasn't expecting a cheap Chinese import after requesting a Nissan X Trail not similar in my opinion "

" Firstly I paid for a full tank of fuel so I could return it empty, drove away onto the motorway only reading 3/4 full, Counter staff told me this is a problem with all Haval cars that it only reads 3/4 full when fully filled. I filled up many times it read full every time. They will not allow you to pay road tolls direct they pay them and then charge you plus a surcharge on top. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by CIARAN - 02 November 2022

" Overall not very satisfactory "

" Vehicle was very old and damaged. Pick up and collection time was over 30 mins and needed up getting taxi back to airport due to delay "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by ALAN - 03 October 2022

" Auto Europe provided contact telephone number for Bargain Cars when we had our breakdown. Efficient. "

" Car broke down and really quick replacement- very efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 22 May 2022

" None "

" Hertz Staffing levels were barely adequate. No staff at the drop off at the international terminal. Car was good "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by JOHN - 05 May 2022

" Happy with autoeurop. Unhappy with EUROPCAR "

" No staff at desk in international terminal. Called EUROPCAR and was told needed to make own way to domestic terminal. Pouring rain and a queue of 100 people for the bus, so got a taxi at a cost of $40. Never experienced such poor customer service "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PERTH, AU - Reviewed by RACHEL - 13 April 2022

" Already have. See above "

" It was dark on my arrival after a very long flight and obviously keen to get on my way to my final destination. Took some time to work out how the mechanics of the car worked...never easy when it is dark. Only realised once I got going that the tank was NOT full and only 3/4 full but too late to do anything about it once I had left. In the daylight the car wasn't very clean... empty pop bottle found under driver's seat and just generally not clean in the interior. The boot stopped opening after a few days which wasn't great but not worth the inconvenience of reporting. On drop off I had to ask for the car to be checked otherwise the single female employee who was obviously in a rush to deal with several customers just wanted to take the keys and said providing everything was in order I would get my deposit back. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BALLINA, AU - Reviewed by GUY - 22 February 2022

" Again first and last time with Autoeurope "

" Car was returned one week early. Just been informed no refund whatsoever Will never use you again Thank you "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ADELAIDE, AU - Reviewed by BERNIE - 05 January 2021

" Everything went smoothly "

" No problems :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ROBERT - 01 October 2020

" Always use you always good . Its just Europcar City in Sydney - terribe "

" Late opening of outlet Very very very uncaring Useless Attitude of staff a disgrace . Over 20 minutes late opening Office. Then Slow painful and rude exchanges and accusations of my behaviour I was flabagasted at the absolutey disgraceful their operative carried on . Could not care less. Did not give a flying anything about me or the facts of the situation - The girl is in the wrong job . Maybe even the wrong walk of life -Enfant Terribe ! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MICHAEL - 08 May 2020

" Experience exactly as described. Can ask no more. "

" Disappointed that they were unable to offer a competitive price at same city location as drop off to extend car for further 2 weeks. Rate of hire at airport was competitive but inconvenient. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 24 April 2020

" Very happy, just like car hire should be. Thanks! "

" Absolutely satisfied in all respects. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BRIAN - 13 April 2020

" Fully recommend both Autoeurope and Thrifty completely satisfying experience throughout from online booking and the rental pickup and drop off, and no issues with the vehicle. "

" Perfect experience from pick up to drop off. I would have no issues in recommending Thrifty to anyone. Only one issue and that was the car was supplied with only half a tank of petrol. I will contact the pickup office on my return to the UK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MURRAY - 11 April 2020

" Service from agents was very good. Only disappointment was the overall condition of the hire car.. This was summed up by the agent who dealt with initial paperwork. Her comment when checking the car was '' we'll right off the front bumper as there are too many scratches and bumps to record each one.'' "

" Car collection very smooth. Car condition very disappointing but it didn't break down! Had to return vehicle early because of corona virus. East coast had to close their office too early for our 2120 flight. Obviously this was out of East Coasts control. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PERTH, AU - Reviewed by DAWN - 07 April 2020

" Will not book again "

" Couldn't make it due to coronavirus, hertz told me 15 days before I was due to go I would get a refund, enquired after 15 days was told to contact auto Europe, they told me I was too late and lost my money, if Hertz had told me in the first place to contact Auto EuropenI would have got my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by NICHOLAS - 05 April 2020

" See above "

" Due to being stuck in Australia for an extended period we had to extend the hire period. This was done over the phone with the Brisbane office no problem. I asked for an email to be sent to me with a price of how much extra this was going to be, and was told my email address which was correctly read to me over the phone. I have never received an email, we have returned the car 4 days ago are now back in the UK and have had no corresponding email from the office or any contact whatsoever on the rental price or return of the hire car. Thanks for a good car though, and the phone number on the door for taxi to take you to the airport didn't work either, luckily we had the Uber app, or we would have missed our flight home! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by NICHOLAS - 31 March 2020

" Avoid Eastcoast! "

" We were a bit confused with the pick up instructions but after calling the company's number, we were told to go outside and wait at a bus stop for a minibus to pick us up. It was convenient and we only waited less than 10 mins. When we got to the office, the lady who dealt with us was efficient but not that welcoming or friendly. Might be because of it was later in the day (around 8pm). We then went to the rental car, the multi storey car park was not very lit. We took a vid of the car both inside and out for any damage. The car was OK but not very well looked after. The next morning in the day light, I was horrified to find a used surgical mask in a gap between the passenger seat and the hand brake! We were in the middle of the Covid-19 outbreak! It was disgusting!! I had to clean the whole interior of the car with disinfectant! I also took a few photos of what I found and the state of the car in daylight. Just appalling! Never again we will use Eastcoast! "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

CAIRNS, AU - Reviewed by DONALD - 30 March 2020

" I thought the pricing for the rental was excellent. I've used Auto Europe before and I have always been satisfied with the customer service. "

" John at East Coast Rentals was brilliant. Very welcoming at the offices when I arrived. Even though they were experiencing issues and having to let staff go because of Covid 19. the communication from John during the rental was excellent. Would definitely rent a car from East Coast if i'm back in Cairns again. Please feel free to pass on my feedback. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARK - 29 March 2020

" Very good experience, helpful and efficient. "

" Due to unavailability of the vehicle we had ordered we had an extremely good upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by TOM - 27 March 2020

" Extra charges made which are still unexplained I WANT AN ANSWER "

" On return the depot had changed and no one knew where Then an extra charge was made against me which still hasn't been explained after I sent an email no response shocking disgraceful service "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANDREW - 26 March 2020

" Used auto Europe a few times now. Never any hassle with the booking side. Only small issues with the end suppliers. "

" Collection staff where brilliant and very accomodating as I arrived close to closing time. However the vehicle had not been vacuumed since the previous customer. On drop off there was no staff at the returns desk. When we walked round to the collection office we were told they were to busy to check the vehicle over with me. Just told to leave the keys and go. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PERTH, AU - Reviewed by CLIVE - 26 March 2020

" Due to the Covid19 disruptions I had to return the vechile early but was not credited for the days I did not used but instead quoted the 'general terms and conditions' rules about early returns. I will not be using Auto Europe again as their is absolutely no 'value add'...might just as well book 'direct'. "

" Thrifty were excellent from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by GARY - 25 March 2020

" When I get my £100 back I'll be happy "

" The £100 deposit still not back in my account "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by BRIAN - 21 March 2020

" The arrival details were incomplete, they did not say that you had to call Ace and they would collect you, we wasted 30 minutes walking around the airport trying to find a non existant desk. Also the number we were given was incomplete. The UK staff were not at all helpful. We also discovered when collecting the vehicle that the insurance was not with ACE but with Auto Europe and any damage we would have to pay the first $4500 and reclaim it from you. Very poor staff and communications "

" Very friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BRIAN - 19 March 2020

" I will be using autoeurope for my rental car needs for the forseeable future. Rates are attractive and admin processes efficient "

" expeditious, amenable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by ANDREW - 19 March 2020

" Our service desk experience could have been slicker. We were all booked in, without being asked if we needed any extra drivers. We then had to go through same process again. "

" Booing in could have been slicker "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by TETSUO - 19 March 2020

" I am regular user of AUTO EUROPE, and very satisfied. So I hope this is the just one off . "

" The car was burst front brake. Dead brake pad , it was metal to metal. Very poor maintenance and dangerous to drive. Worst things is, they knew before I rent the car !!!!!! They have no morals for safety. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MELBOURNE, AU - Reviewed by JACQUELINE - 18 March 2020

" Simple and efficient "

" We got what we paid for with the car. The staff and ease of hire were excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PERTH, AU - Reviewed by FREDERICK - 16 March 2020

" Price wasn't particularly competitive "

" Staff member was very helpful but was the only person on duty so was overwhelmed - a long wait! Car itself was below expectation. Drop-off was very quick/easy "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SYDNEY, AU - Reviewed by ERIC - 11 March 2020

" new car...great price. great service from hertz "

" great car...no issues with hertz. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by PETER - 11 March 2020

" Very good company to hire from. Efficient collection and drop off. Only one member of staff seemed to think we were a hassle to them.. all others were as i would expect. The car was clean and exactly as ordered. "

" Very good company to hire from. Efficient collection and drop off. Only one member of staff seemed to think we were a hassle to them.. all others were as i would expect. The car was clean and exactly as ordered. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DALE - 10 March 2020

" N/A "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERTH, AU - Reviewed by ALEXANDER - 10 March 2020

" We arrived a day later than anticipated and has to organise a later pickup. With Auto Europe this meant we would have had to pay more to amend our voucher, which was not ideal. We ended up liaising directly with Thrifty instwad. And they were happy to hold the car for a day "

" Had one issue with the car's brake lights, took the car to another Thrifty shop where the staff fixed it immediately. The staff in Thrifty we're generally very accommodating "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by NEVILLE - 09 March 2020

" Once we had the car we did enjoy ourselves, but there must be an easier way to hire a car than what we went through "

" after doing all the paperwork with you, we had to do it all over again on arrival, this took 1\2 an hour when we did not need to after a long flight and they insisted we take out extra insurance, so will not be using Bargain rentals again "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CAIRNS, AU - Reviewed by IAN - 06 March 2020

" As always price driven "

" Bit of confusion around where to find their pick up bus but drivers helpful and once at depot was dealt with quickly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by JAMES - 05 March 2020

" I Had to amend the pick up and drop off time with Thrifty and their system could not amend my auto Europe account so I could not be sure they had recorded the correct times. Thrifty were very good and sent confirmation emails. "

" GPS now fitted as standard in nearly all the cars yet Thrifty Charge for it. Very disappointed that staff at the counter still did the hard sell to give me an old fashioned stick on the dash GPS "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by JOHN - 04 March 2020

" Good value car hire "

" Good value car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by RICCARDO - 02 March 2020

" will be renting with Thrifty again "

" excellent counter staff although they encountering problems with getting cars valeted to re rent they kept us informed at all times and the short wait was worth the upgrade i will be renting with Thrifty again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by GRAHAM - 02 March 2020

" Finished on a low "

" Being charged £2200 for damage caused by someone else left our holiday with a sour taste "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SAMUEL - 01 March 2020

" Great service "

" Great service and great cats "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by ADRIAN - 29 February 2020

" See above. "

" Car was a bit beaten up and smelled a little. We struggled to find the drop off. Our sat nav kept directing us to the wrong side of the road. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 5

PERTH, AU - Reviewed by WILLIAM - 28 February 2020

" Easy to book and pay for car. No issues with pickup or drop off. "

" Smooth pickup and drop off. Clean car with no issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by GRAHAM - 28 February 2020

" Excellent no issues "

" First class no problems at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ROD - 27 February 2020

" as above "

" so often car hire is a slow process, with long queues and unpleasant additional charges being levied after return. This could not have been more different, efficient collection and drop off, and a good and trouble free experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by SIMON - 27 February 2020

" My recommendation depends on how you handle my complaint here. "

" I have already given feedback about the tolls charged whilst in and around Melbourne. Hertz rental cars are pre-registered with the toll company (which is not the case with other rental companies) so there was no way to avoid them being automatically charged (I asked but was told no) and then sent on by Hertz PLUS AN AUD $38 ADMINISTRATION FEE WHICH IS OUTRAGEOUS. It appears from my credit card that the total tolls incurred were about $25 so their fee is 150% of the tolls, which is a disgrace. I cannot view their invoice as the link to their Journey Portal doesn't accept the only input I have to make, my date of birth, which I am pretty sure I have correct. They have ignored my complaint, which I have made at least three times presumably on the basis that I will just go away. I will never use them again and am happy to tell others about my experience as well. Their charge is completely out of proportion to the tolls incurred and the effort involved in on-charging them, which will have been automated of course. There was no mention of the administration fee at the time of booking, which if I had known about would have made them much more expensive than other firms who would therefore have got my business. $10 maybe acceptable but $38 is a joke; they charge it because they can and of course most Hertz users are companies and they don't care because they are not paying personally. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by CHRIS - 27 February 2020

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CAIRNS, AU - Reviewed by DIANE - 26 February 2020

" The car was clean, fully functional and comfortable. "

" This was a thoroughly excellent experience from start to finish. We were particularly impressed with the ease and efficiency of the drop-off procedure at Cairns airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STUART - 25 February 2020

" Simple, straightforward with no hiccups! "

" Seemless ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by LEE - 24 February 2020

" Very smooth no hassle "

" Great service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JEFF - 22 February 2020

" Despite Hertz imposing a A$70 cancellation fee AutoEurope impose a 48 hour notice period, which although I was outside by 90 minutes - unfortunately the family emergency which prevented me not only picking up this car but flying from the UK to Australia wasn't timed appropriate to cancellation policies - Autoeurope pocket the entire rental amount - which is plain profiteering seeing as their obligation to Hertz was A$70. So no I wouldn't use Autoeurope again when booking direct with a rental company affords better protection. "

" Didn't get to pick up the car due to a family emergency "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 3

BRISBANE, AU - Reviewed by MICHAEL - 19 February 2020

" as above "

" the car broke down required anew battery contacted Bargain they told me i was to far away so they would not be able to help me. told me to buy a battery and fit it my self the car was off the road for two days. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

HOBART, AU - Reviewed by CHRISTOPHER - 16 February 2020

" The Holden Trax was almost new. It felt sporty and was comfortable to drive. To sum up, one of the best car rentals ever. "

" Please give a big thank you to our counter guy on Saturday 1st Feb, who was the best ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEPHEN - 14 February 2020

" Got exactly what I paid for "

" Got exactly what I paid for "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by PETER - 13 February 2020

" We've hired cars at three locations and overall the experience has been excellent and hassle free. Seattle, Kona Hawaii and Tasmania. In total we travelled around 8000km (5000 miles). "

" At check-in I was told the fault 06 came up meaning my credit card was probably blocked for security reasons. My other credit card from another bank was the same. We spent an hour trying to contact our bank without success. My wife said try her card. There was another man present at check-in and he immediately said the problem was there end and they could not connect to their system. He would put it through later in the day. Very unprofessional. We had a puncture on Day 2 on an unsealed road. I changed the wheel. We called into Thrifty at Launceston Airport and they were brilliant. They replaced the car and we were off in no time at all. Drop-off was easy as you locked the car and dropped the key off at their desk. Overall very happy with Thrifty in Tasmania. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by GARY - 11 February 2020

" All was good apart from the $180 I had to pay extra for insurance "

" The staff were very experienced and gave me advice about my destination "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by BARRIE - 10 February 2020

" If I book a car I expect to see that model or similar not something smaller or radically different in some other way. "

" I was disappointed to be allocated a smaller Hyundai Tucson when I had booked the larger Xtrail. The Tucson has not the luggage space I needed for 4 adults plus golf bags. After I persisted the receptionist gave me the car I had asked for. This had caused me unnecessary stress after a long flight. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by KADIR - 10 February 2020

" Booking and payment was very smooth and easy,price for the rental car was very good. Highly recommended,I will definitely use Auto Europe again. "

" Very happy with the Hertz service and the car I received. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by JAMES - 07 February 2020

" Queries were dealt with promptly and efficiently "

" the company were quick to sent their shuttle service after i made contact at Cairns airport. Overall, a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by DAVID - 06 February 2020

" auto europe is easy to use and quickly offers the best deals - great "

" great price and value, can't ask for better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by THOMAS - 06 February 2020

" Very positive "

" Clean car and thorough walk around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by JOHN - 04 February 2020

" Very good value and would recommend them to anybody. "

" No faults at all, very satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by GRAHAM - 03 February 2020

" I did have an issue with being unable to log in to the Auto Europe website - I kept getting a message about it being under maintenance which was rather surprising as it lasted many days. It made me worry about what I could do if there was an issue with the booking but there was none. "

" I would have preferred someone around on return in case there was a problem but there was nobody. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

HOBART, AU - Reviewed by BRIAN - 02 February 2020

" Ease of booking. Value for money IF you get what ordered "

" VERY disappointed vehicle ordered not available so upgraded but on checking vehicle front tyres way below legal limit and had been for sometime. Returned only to be given a vehicle smaller than ordered as all they had to offer "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 1

MELBOURNE, AU - Reviewed by STEVEN - 01 February 2020

" Not happy with alamo , hidden costs , wrong vehicle , no follow up from our complaints . Very dissatisfied, I travel to Australia often as well as family members and I wont be using alamo again "

" After thinking I had cover for vehicle I was shown a piece of paper with a picture of a small scratch and sent and told that if damage similar to these occurs I will be liable to a large bill , ended up paying about as much for the cover as the hire of vehicle which I might add was not the one we wanted , I hired a Kia carnival and ended up with a tarago , we were in a party of 8 and it was very restricted in the tarago compared with the much bigger kia , we complained to the staff when dropping vehicle off and got told the manager will ring , guess what , no phone call !! Not impressed and will not use alamo again "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by ROBERT - 30 January 2020

" As above "

" The aerial wasn't attached, I found it in the door pocket. I guess it was taken off when the car was washed. But I didn't realise until I was returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HOBART, AU - Reviewed by GEOFF - 28 January 2020

" Excellent "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by DAVID - 28 January 2020

" Booking easy and all tied up. Could update car hire company with personal details... "

" efficient and good car - could have been more helpful about Sydney tolls "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by STEVEN - 27 January 2020

" Great value "

" Better drop off car park signs needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEVEN - 16 January 2020

" Excellent, please pass on that the staff at Perth Airport were incredibly helpful, pleasant & efficient. "

" Excellent, please pass on that the staff at perth Airport were incredibly helpful, pleasant & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ELIZABETH - 15 January 2020

" Would use again. "

" Counter staff were very friendly - a noticeable difference from most car hire staff! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRISBANE, AU - Reviewed by MARK - 13 January 2020

" N/a "

" No issues with car or pick up/drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SYDNEY, AU - Reviewed by ALAN - 07 January 2020

" I was disappointed that the contact number given on the voucher could not be connected despite trying on 2 different phones "

" Could not contact Europcar with number given despite trying on 2 phones. This was the main reason I have used them in the past as customer service was so good! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by NEIL - 06 January 2020

" Great service "

" So so easy to use. Very professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GLYN - 02 January 2020

" No problem with you, just europcar "

" We turned up at 9.30 to pick up our car that was pre booked for 10am. There was a long queue and it took an hour and a half to get car We where just given the keys and told where the car was, there was no walk round or condition check done and the car was parked in a dark corner of the underground car park. We left the car park and drove to our destination 4 hours away. During the drive we could not get any radio reception. On arrival we then saw that the Aeriel antanae was missing When we returned the car we notified the drop off clerk who said we should fill out a claim form. I refused because we did not do the damage. I have emailed europcar direct and sent them pictures of the damage taken when we noticed it. Their level of customer service was unacceptable "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 2

MELBOURNE, AU - Reviewed by KEVIN - 26 December 2019

" No complaints at all....very goog "

" Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by RALF - 24 December 2019

" Ongoing issues have not been resolved within the last 6 years incl. ours ( mis sold excess insurance). Anna was informed all the way. Thanks. Merry Christmas. "

" East coast had now the same issues (mis sale of excess insurances, bad service, bad cars - high km etc over 6 years now. Therefore we will use a different car rental company in Sydney and in the near future. Enough is enough. Good luck with your partner. Merry Christmas. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

CAIRNS, AU - Reviewed by NICHOLAS - 19 December 2019

" Nothing further to add "

" In general very good indeed but two observations: 1) the Sat Nav was defective and unreliable and there was a slightly damaged windscreen which had not been noticed by Enterprise and 2) we would have appreciated the chance of paying motorway tolls direct "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MELBOURNE, AU - Reviewed by CAROLINE - 18 December 2019

" Very good experience overall "

" Friendly helpful staff and good car to drive. A very positive experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JOANNE RACHEL MELISSA - 18 December 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by LOREN - 18 December 2019

" Very good "

" Great customer service, great price, car was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by BRIAN - 17 December 2019

" Efficient staff, good web site and all in all a good experience. Many thanks. "

" An easy way to arrange car hire abroad. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MELBOURNE, AU - Reviewed by PAUL - 15 December 2019

" Completely justified great comments. Definitely use and recommend. Thankyou "

" Although there was a little confusion about the point of collection at the airport we were greeted by very friendly and informative staff. The car was very new, great condition and spotless. Fantastic all round service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by CHRISTOPHER - 13 December 2019

" See sec. 3 "

" The vehicle was unpleasant to drive. It has covered 95,000 miles and the gearbox is terrible. We had not used East Coast before. We felt it had not been made clearer to us that we needed to phone you on landing in Cairns to arrange a pick up service. We expected you to be inside the airport. We have also used AVIS, Enterprise and Alamo whilst in Australia and we have preferred thwir processes. Although staff were efficient and friendly, the process isn't as good as the vehicle was poor, so we would default to another provider first in future. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 4

BRISBANE, AU - Reviewed by GILBERT - 11 December 2019

" After a long haul flight from the UK we stayed in the Ibis Hotel for the first night. Bargain Cars were kind enough to pick us up from the hotel and take us to their car hire centre, which made for a good service. "

" Staff at Bargain in Brisbane were very helpful and friendly. Picking up and returning the car was trouble free. Transit to and from the airport was likewise smooth and trouble free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by GARRY - 09 December 2019

" Service and support great "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DANIEL - 06 December 2019

" Great service, modern car and no major problems. "

" Great service at Melbourne Airport, I picked the car up 1.5 hours early with no problems. The car was a little dirty on the inside but other than that, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERTH, AU - Reviewed by BRETT - 04 December 2019

" Overall satisfied "

" Finding the Enterprise office was a little difficult as the counter in the office was empty,(but did have a notice). Car was good, but had minor damage. Staff were friendly. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by PATRICK - 02 December 2019

" Terrible. "

" We arrived late at night.. the girl at the counter said there was no point in looking at the car as it was dark and we wouldn't see any damages. On return the girl noticed the smallest crack on the windowscreen and refused to refund our 300 dollar bond until investigated. We believe the chip was already on the windowscreen as the girl was able to get in and pick this up immediatley and we never noticed it. This needs investigated by auto europe ASAP. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BRISBANE, AU - Reviewed by PETER - 02 December 2019

" Overall good value for money "

" Very easy to book on-line and on arrival staff were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by IAN - 30 November 2019

" Simple site to use. "

" Efficient, friendly staff. Pick up and drop off procedures very quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEWART - 30 November 2019

" Good drive, comfortable car "

" Efficient and helpful "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SYDNEY, AU - Reviewed by DAVID - 29 November 2019

" Overall very pleased with value for money. "

" Everything very satisfactory except the windscreen washer fluid was empty! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by ADRIAN - 28 November 2019

" Ok service. "

" Vehicle cleanliness was not brilliant, service warning light on the dashboard was a little concerning. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by FRANK - 27 November 2019

" Very pleased "

" Been with Europecar I Australia before thar are great firm to hire a car from "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by RICHARD - 24 November 2019

" No problems. The seats at the front required cleaning. "

" The upholstery of the e drivers and front passenger seats required cleaning. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CANBERRA, AU - Reviewed by COLIN - 22 November 2019

" All Good "

" Good Car, some pre-exiating damage not identified on the booking form but not a problem at drop-off Trainee at Pick=up should have been directly supervised to speed up the process. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by MARTIN - 22 November 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by ALISTAIR - 20 November 2019

" I have hired a car for Australia twice through auto Europe and both times the contact telephone number provided to be picked up has been unobtainable or uncontactble. The first time we had to make our own way to the car rental site, this time we managed to get assistance from airport staff who provided a local number, not good enough. "

" Although the car was reliable, it was in a shabby condition with many scratches, scrapes and minor dents and had done nearly 100k km "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

HOBART, AU - Reviewed by STEPHEN - 17 November 2019

" A bit of pressure to accept the insurance even though I already had insurance. Was slightly intimidating. "

" A bit of pressure to accept the insurance even though I already had insurance. Was slightly intimidating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADELAIDE, AU - Reviewed by SUSAN - 17 November 2019

" great car "

" very positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by KATE - 15 November 2019

" I use AutoEurope a lot. Prices are good, if not always lowest, and they help out if any problem with rental company. And cancellable up to 48hrs before pickup. Excellent "

" good company. they accommodated a drop-off in different place with no extra fee. Unfortunately lighter socket stopped working though so no satnav! Yhese should be supplied with usb cable as well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MELBOURNE, AU - Reviewed by JONATHAN - 15 November 2019

" Terrible. Booked at short notice (< 48hrs prior to pickup) and was told that to required 48hrs notice to cancel despite operator offering full refund. Complete joke. "

" I was able to cancel the reservation in person at the Hertz desk due to a change in travel plans. They informed me that they would offer a full refund however as the booking was through a third party that I should contact autoeurope directly. I was very disappointed that I was unable to cancel the booking or at a bare minimum receive a voucher to put toward a further booking. I will am now minded to never use your company again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERTH, AU - Reviewed by JONATHAN - 13 November 2019

" Update your website so it provides innocent customers like ourselves with a true reflection of car collection - we did not collect from Perth airport as we thought we had based on the drp down menu on your website!! "

" We were versy disspoinnted to find out the day of collection that were not actually collecting the car from Perth airport as booked on website but that we were to be collected at Perth airport by a shuttle and taken to an office in Perth city somewhere. This is not what we wanted! Not only was the location for collection an issue but we arrived at the airport at 9.15am for our 10am collection and were still at the airport at 11.40am due to a driver not being able to find us, however following 3 phone calls to the office it was confirmed we were in the correct place. This delay cause issues for our family as we needed to be at a wedding venue which was 1.5 hours away and unfortunately as a result of the car not being at Perth airport to collect around 10 am and us not being collected by the shuttle until nearer midday we were late!! Not at all what I would have expected from your complany. We have since had an email from your company to say there was a set of keys found in the vehicle upon return and asked for us to call the office. At this point we were in Thailand and replied explaining that we were not able to call but asked if a photo of the keys could be sent to us, that was nearly 2 weeks ago now and we still have not had a reply! "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by TREVOR - 12 November 2019

" Excellent. "

" I was disappointed with the car itself. I hired three different models over the holiday and this was inferior to the other two. The Swift I am presently driving feels much more driver friendly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ADELAIDE, AU - Reviewed by THOMAS - 12 November 2019

" Easy to book online, good price "

" Staff efficient and friendly, car as we expected and very good. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by BRIAN - 08 November 2019

" Very efficient service have used and will continue to us you in the future. "

" Very organised and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by DAMEON - 07 November 2019

" Had a much better experience with thrifty "

" High mileage old car which had damage on most panels with poor wipers in the rain "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

BRISBANE, AU - Reviewed by WYN - 05 November 2019

" As above no communication between the companies so we are out of pocket! "

" After booking this car online and paying for extra cover, the counter staff then talked my husband Wyn Pryce into buying extra cover again which I questioned them about on the return of the vehicle to which they weren't very helpful so we are now out of pocket by about £90 that we shouldn't have paid! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PAUL - 05 November 2019

" Encountered no problems. "

" Staff were very efficient and courteous. Premises were clean and welcoming. We were dealt with in a timely manner. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by DAMEON - 02 November 2019

" Great "

" Lovley low mileage new hybrid corolla, great counter staff and car park staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DARWIN, AU - Reviewed by MICHAEL - 01 November 2019

" Use better suppliers who are fair with their customers "

" Additional Charges on my credit card without any contact. Should not be allowed to do this!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

HOBART, AU - Reviewed by MARTIN - 01 November 2019

" Easy booking, clear pricing, choice of cars. Efficient service, added reassurance not booking direct with hire car company. "

" Very quick and efficient drop off. Brief queue on pick up due to number on shuttle bus. No hard sell on extras. Pleasant staff. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRISBANE, AU - Reviewed by PETER - 01 November 2019