AUTOVIA ITALY Car Rental Reviews

BOLOGNA, IT - Reviewed by HANNAH - 15 September 2025

" No further comments. "

" I was not able to hire the car as I do not own a credit card. The counter staff were very unhelpful and unfriendly. The call person for Autovia was helpful and confirmed a refund due to not being able to hire car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by TANYA - 12 September 2025

" Booked with a free additional driver but was charged when picked up vehicle. Still awaiting a refund "

" Booked with free additional driver but was charged for the additional driver when collecting the vehicle "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

PERUGIA, IT - Reviewed by RICHARD - 11 September 2025

" The plane was late. When I arrived at the airport Autovia office was closed , unlike all of the others. there was a paper with a number to ring which was answered by a machine to take a message. When I phoned the next morning they said that the booking was cancelled as I did not turn up to collect the car. The I went to the office later in the morning the man said I could not have my booked car , I could not make a new booking , I could not have my a refund "

" The plane was late. When I arrived at the airport Autovia office was closed , unlike all of the others. there was a paper with a number to ring which was answered by a machine to take a message. When I phoned the next morning they said that the booking was cancelled as I did not turn up to collect the car. The I went to the office later in the morning the man said I could not have my booked car , I could not make a new booking , I could not have my a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by TOM - 01 September 2025

" No problems UK side. Booking, communications and process easy and clear. Also excellent service on getting refund for the 'damage'. Unfortunately the same cannot be said for the Italian side. "

" Counter staff were snide and rude when refusing to purchase additional insurance, when combined with the attendant in the car park at drop-off, it was overall an experience that left a sour taste. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 6

BRINDISI, IT - Reviewed by FRANCO - 31 August 2025

" Great from start to finish "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREW - 28 August 2025

" Great value, quick and efficient service. "

" Great value, quick and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by NEAL - 28 August 2025

" Easy, friendly, excellent. No issues at all and everything went smoothly. "

" Easy, friendly, excellent. No issues at all and everything went smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MILAN, IT - Reviewed by DAVID - 27 August 2025

" Car all good, just unsure about check in process and card handling. Could have been a genuine mistake. "

" When we got to check in desk, my card was not accepted 3 times by the company. As I didn't have another credit card it was suggested by the woman at check in that I could take out their insurance and would leave a 300 euro deposit. As I already had insurance through you, I declined. I called my credit card company and they advised that no transaction had been requested so my card could not have been declined. Whilst I was on the phone to my credit card company, I asked the agent to try again, this also failed but my credit card company told me no request had gone through. I then asked the agent to try a different card machine and this worked straight away. I wasn't sure whether this was a scam or just a faulty machine. The car was an upgrade on the expected model and drop off was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICHOLAS - 26 August 2025

" We always get a good deal and great price through auto europe. "

" We have used many hire firms through auto europe over the years and autovia are by far and away the best we've experienced. No hassle, great car, excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by DAVID - 09 August 2025

" Best prices we found, even with enhanced insurance cover and a second driver. Hassle-free booking. Would definitely use again! "

" No issues picking up or dropping off. My Italian is rubbish so great they could speak English - helped a lot! Better car than expected. Great all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ELLIOT - 06 August 2025

" Would not recommend. Awful "

" Not clear that credit card holder has to match driver and then refund still not proceeded . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARI, IT - Reviewed by ANTHONY - 04 August 2025

" I have just submitted a request to your Customer Services for a refund of the insurance we purchased from you at the time of booking, which Autovia told us was worthless and would leave us exposed financially. If I receive a swift refund for this portion of the payment we made to you, I will consider revising my review. "

" Below average assistance at collection and drop off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 8

PISA, IT - Reviewed by LAURENCE - 03 August 2025

" We were issued a refund by auto Europe but still lost our £40 or so paid for cancellation insurance which I don't feel is that fair, as it was no fault of our own. "

" When we arrived to collect the car, the woman behind the desk did a very hard sell with their full insurance, even though we had excess cover booked through auto Europe. She said this was next to useless. When we declined to pay their full insurance (for £450!) she became hostile and after a confrontation, refused to give us the keys. Leaving us stranded in Pisa airport with our two children without transport. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GENOA, IT - Reviewed by PETER - 31 July 2025

" Ok "

" The pick up agent failed to send me the contract. He failed to correctly type my email and phone numbers on the document. He failed to add the second driver details. Genova failed to answer the phone, ignored my web form request for assistance. Autovia complaints department eventually sent me the contract which revealed the above errors. The car pre-existing damage was also incorrect. The drop off agent in Pescara was superb, on the other hand. She was polite, listened and the car was sign off with no new damage. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MILAN, IT - Reviewed by PAUL - 30 July 2025

" Efficient experience "

" Very nice airport staff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by CAROLE - 24 July 2025

" Good reception , great car , would definitely recommend "

" Only one observation , more places to drop off the vehicle . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANDREW - 23 July 2025

" Always use AutoEuropw for the great prices and extra protection. "

" Easy pick up and drop off from Naples train station. Was happy that the vehicle was upgraded! No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by PATRICK - 15 July 2025

" Unacceptable "

" Unacceptable "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PISA, IT - Reviewed by EMMA - 15 July 2025

" Efficient and friendly but go for the basic insurance when booking and then sort local on site "

" Good customer service on collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PAUL - 15 July 2025

" I'm very satisfied with the whole car rental experience. Would use them again. "

" Easy to book .Very helpful staff. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JACK - 15 July 2025

" Efficiency at the desk is poor, was 3rd inline and waited 90 minutes to be seen "

" Paid extra for a suv and got the same underpowered MG we paid a lot less for last month. Feeling ripped off. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ELIZABETH - 14 July 2025

" I asked if an international driving permit was required because this was unclear on the website. I had to ask twice for confirmation of whether or not I needed one as the DVLA website suggested we didn't. I received a brief email saying 'yes, it was required'. So we got two - which wasn't convenient - and they were not needed! "

" We were given an upgrade to a much larger car without being told how big it was. We had chosen a smaller car on purpose and this car was huge in comparison. It was a nice car but it was massive and the visibility was terrible and the navigation system was temperamental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by PANDORA - 12 July 2025

" Efficient online booking. "

" Lovely person called Carmen in office helped with pickup. Quick and easy. In car park near terminal. Walking distance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALERNO, IT - Reviewed by STEVE - 12 July 2025

" We always use auto Europe! "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PIETRO - 04 July 2025

" I do recommend autovia, no fuss and efficient. "

" Very friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by TRACEY - 04 July 2025

" Great company and a very nice new car. "

" The lady on the desk at Rome was very helpful and friendly. We Suso got a really nice upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHRISTOPHER - 01 July 2025

" Your agent auto via is awful. Claimed cover paid for with you wasn't valid - did it to others- looked like a scam. "

" Check in took over an hour. Asked to pay for insurance paid for on booking. Told no road side assistance. Not a good start to holiday. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by CAROLINE - 27 June 2025

" Always been happy with auto Europe used them many times. I would like to say the car hire at Pescara have rocketed in the last 3 years. We have been travelling to the same airport for 18 years and have seen real changes in all the companies "

" When we picked up the car it had marked on the conditions contract of the vehicle a lot of tiny marks which were impossible to check when it's dark at the airport. On return they checked the car and insisted on keeping my paperwork said all was ok and I would receive an email which i haven't to date. I'm keeping an eye on my credit card charges. All the car companies at Pescara airport seem to be so picky with the cars and a lot of people are getting caught out. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

BARI, IT - Reviewed by MAREK - 14 June 2025

" Good overall "

" Good overall "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by IAN - 10 June 2025

" Collecting car took a while as there was only 1 member of staff on a Saturday, but other than that fairly straight forwards "

" . "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARI, IT - Reviewed by TEJINDER - 08 June 2025

" Overall, average. Car drove well however "

" There was no one there to accept the car for the drop off. We kept waiting but had to leave as our check in time was approaching. We had to finally leave the keys with the hire staff at the counter so not able to talk about the condition of the car! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 6

VERONA, IT - Reviewed by KIRIL - 07 June 2025

" Happy to use again "

" Very slow service picking the car up and the car wasn't very clean on the inside "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by PHILIP KIM TEIK - 07 June 2025

" Will never use them again. "

" It took forever to collect the car (over an hour) and they tried to charge you for a lot extras that you don't need then they require a £2'000 deposit from my card for insurance. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by MARK - 01 June 2025

" Great, nice new car, great service "

" Nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by CRAIG - 01 June 2025

" See above "

" I have an outstanding claim against some damage that was there before we hired, we have video evidence which I sent back but have received no further communication "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by NATHAN - 30 May 2025

" If you use companies like Auto Via then you dont deserve a recommendation! "

" Even though I had purchased protection from Auto Europe, I felt pushed towards buying more insurance with figures of €3000 and €4000 mentioned by the staff. I resisted but if someone less experienced were to deal with Auto Europe i.e. someone like my wife, then she would have been panicked by the tactics of the Auto Via staff. In addition, the office of Auto Via was very difficult to find. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ANDREW - 26 May 2025

" Always very satisfied with Auto Europe "

" Friendly staff, no attempt at an unwanted extra insurance hard sell. Also very helpful in directing us to a petrol station when we returned the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by ELIZABETH - 24 May 2025

" Good experience overall "

" Very efficient drop off service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by CATHERINE - 24 May 2025

" It was unsettling to be told that the insurance we had taken out with Auto Europe was worthless and that we would have to pay out in the event of any damage or theft etc "

" The counter staff gave us a hard sell re insurance tried to make us pay more although we had already taken it out with Auto Europe. Tried to sell us a bigger car and charge a ( allegedly discounted) fee for a second driver. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

CATANIA, IT - Reviewed by DARREN - 23 May 2025

" Auto Europe were great for their part, as always!! "

" Virtually a brand new car and very good value for money but whole experience was spoiled by the lady on the counter who tried to bully us into buying their excess waiver product, despite me informing her that we already had an annual policy. She even insisted on me calling my insurance company to check coverage because she claimed Sicily was high risk and not usually covered in normal policies because it was southern Italy!! Suffice to say, we were covered and when that failed she tried to flog us an upgrade to a larger vehicle. One minute she was stating how bad the driving standards were there and how common accidents were to scare us into buying their product and the next she was trying to get us to upgrade from a small car to something bigger - ridiculous!! Luckily, the guy who we returned the car to at the end of our trip was really friendly and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JOHN - 22 May 2025

" See box 3 above "

" Although I have rated the counter staff a 7 for efficiency, there were other aspects at the counter which mean that I will never rent from them again. Firstly, they demanded two credit cards to hold the deposit. when I queried this, they said that it was because I was renting a luxury car. Nowhere in the pre-arrival literature does it say that I had to have two valid credit cards with me. The main reason however why I will not use Autovia in the future was the attitude of the person at the counter. Although I had taken out the additional insurance policy with Auto Europe to cover all excess costs etc. he insisted that I had to take out cover with him or else I would be "driving around Italy without insurance". I showed him the Auto Europe documents which clearly detailed the level of cover, but he insisted that he knew that agent and that they never pay. He showed me a hand-written calculation/note which required me to pay an amount which I think was in excess of 200 euros. I naturally refused, but he continued to press me and continued to demand that I pay him for excess cover, saying that "It is my vehicle and know what I am saying is correct". It was a very unsavoury start to what should have been a pleasant occasion. Finally, the actual vehicle itself. I ordered a Range Rover Evoque 'or equivalent'. The vehicle was actually a BYD Seal. Whilst it was a good car with very low mileage, it's not a Range Rover. I accept the 'or similar' get out clause, but they really should advertise this class as a BYD Seal or similar. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ROME, IT - Reviewed by LISA - 11 May 2025

" All good "

" Very lovely lady to check us in and out, car ready next to the cabin. Very smooth all in all. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by JOHN - 25 April 2025

" we have un subscribed from Auto Europe despite using your services for about 20 years. your business I would consider as theft. pls do not contact us again. "

" we were late to collect the vehicle and Autovia refused to supply us with a car unless we paid about twice the price which we refused. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANDRAS - 21 April 2025

" Dirty car. Nobody around to receive the car at the end of the rental period. Both of the above are unacceptable. "

" Car was dirty on collection and stank of cigarettes. I only did not reject the car on collection as it was late and I had a young child with me. Car was stinking! On collection the lady behind the desk told me to drop off the car back at these offices. We tried this, got to the offices to find a note on the desk stating, we are not here we are in the airport. There were no instructions as to where in the airport they were and this caused considerable stress at the end of our holiday, rushing to find the office. I was also prevented from having someone check over the vehicle on its return and now worry I will be charged for something. This is not on! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 2

PISA, IT - Reviewed by CHERIE - 28 March 2025

" The car was basic and had no sensors which was tricky parking. "

" It was straightforward. The car had a number of scratches but they were all documented. Staff did check the car carefully upon return but there was no problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PESCARA, IT - Reviewed by GIOVANNI - 26 March 2025

" I am very concerned that until a message is received confirming the contract has ended, I may be liable for losses in no way my fault. "

" The car had not been cleaned upon collection. There was nobody around to receive it upon return. No confirmation of its return has been received in any form. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TURIN, IT - Reviewed by JOHN - 21 March 2025

" All good - very good value "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by JAMES - 17 March 2025

" all round excellent service and price. "

" all round excellent service and price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANNA-MARIA - 09 February 2025

" At drop off Simone was very courteous and efficient. At the counter on collection it was suggested I needed to get a slightly bigger car due to my flight being 50 mins late. I'd understand in high season but this was in Feb. Nevertheless all was sorted fairly quickly. "

" Quick, competitive, service. Best prices available. Nice staff. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by GIOVANNI - 04 February 2025

" Excellent "

" Having used Autovia previously, I chose to use this company again. They never make a fuss at pick up. Snow chains are included as standard in winter months. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PESCARA, IT - Reviewed by SARAH - 30 January 2025

" Good value "

" We had a charge on our credit card after the return of the vehicle even though we were told it was OK. I have queried the charge but no reply to my email yet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PAUL - 28 January 2025

" All went smoothly "

" Very smooth. Very nice staff. The car was a little dented but that was finev "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PESCARA, IT - Reviewed by GIOVANNI - 25 January 2025

" Friendly and helpful "

" Stress free and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MARCO - 24 January 2025

" All good "

" Just i waited too long 1/2 hour to the desk, 3 people in front of me just one staff working. An other member of staff arrived and served me. All the members of staff very polite and professional a bit too pushy trying to sell there own insurance. I suppose were doing there job. Overall all good. Regards Marco "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ROBERT - 19 December 2024

" overall a much smoother experience in Naples when compared to Rome "

" smooth check in and dealt with our concerns regarding lack of spare tyre by offering a reasonable upgrade. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VENICE, IT - Reviewed by SHAHRAM - 12 November 2024

" Auto Europe should not allow such poor rental companies to even feature on the website. "

" The car given to me was full of dents and scratches, the door was crumpled. I found out the window wash wipe container was completely empty when I first needed it to use; I had to fill up the container myself. The front brakes started to make a scraping noise. This car should not even have been allowed to be given to anyone. Poor customer service as well. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 1

LAMEZIA TERME, IT - Reviewed by KEITH - 02 October 2024

" Read what happened to me at Autovia above. When I rang you to say I was stranded for the ridiculous reason that they would not accept a credit card with initials your operative said 'Oh yes, that's right'. There is nothing he could do. The best offer he made was to cancel the reservation. Quite atrocious service. He left me stranded and forced to accept Autovia's only offer of paying and additional 216 euros. If you knew that this was what Autovia and other Italian rentals do then you should warn your customers so this does not happen to them. You did not and for that you are culpable. I shall be making a formal complaint and if you do not refund the additional payment I shall take the matter further to the BVRLA. "

" Dreadful. They refused to accept my Barclaycard because it has my initials ( KA Sharpe) and not my full name (Keith Anthony Sharpe). They were happy to leave me stranded at Lamezia Airport with no bed for the night. Eventually they said that if I paid them 216 euros on top of what I had already paid you they would release the car. I had no choice. It was appalling. And with unimaginable hypocrisy they took the 216 euros from the Barclaycard they had just refused, and also added a deposit of 100 euros, despite saying they could not accept any card with only initials. I rang Auto Europe from Lamezia and you were extremely unhelpful. See below. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by NICHOLAS - 02 October 2024

" Easy "

" Good car and service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by FABIO - 20 September 2024

" Great customer service as usual "

" Easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by THOMAS - 17 September 2024

" Awful customer service with a lack of any agent I spoke to showing any modicum of ownership for what should have been a simple query. Mixed messaging and received a different answer with every contact made with your company. The last agent I spoke to over the phone was incredibly rude, I called at 17:30 for a confirmation of my booking which was still up in the air at the time, the agent placed me on hold for around 20 minutes, without telling me that is what she would do first, when she got back to the phone she advised me that as it is 6pm she is due to finish her shift and hung up on me, without giving me any kind of answer or resolution, I never actually received an answer from your company and had to ring the car hire provider directly to confirm that they would be available at the time my flight arrived, defeating the point of booking through an agent entirely. The level of unprofessionalism and complete lack of customer service that your agents have shown that for future booking I should just book directly with the rental provider. "

" Helpful staff and easy drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by BRADLEY - 29 August 2024

" All in all pretty good from satart to finish. "

" Nearly new car in clean condition (except glovebox rubbish). Counter staff pretty efficient, if lacking a smile. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BOLOGNA, IT - Reviewed by ADAM - 14 August 2024

" I thought martina did an excellent job, she sorted out any issues we had. Our flight was delayed and she stayed to sort our cars out. Excellent customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by CIARAN - 15 July 2024

" Easy to use "

" Very slow at check out desk. Waited over an hour in the queue. At one point one of the ladies went outside for a cigarette break whilst we were waiting. There appeared to be lots of issues with peopple picking up there cars. There weren't even that many people in the queue! "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VENICE, IT - Reviewed by ARTHUR - 02 July 2024

" Smooth. "

" No problems with pickup or drop off. The car was nearly new and I had no problems with it. Autovia had the most convenient drop off site of all the car rental companies, I thought. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VERONA, IT - Reviewed by ANDREW - 29 June 2024

" We couldn't understand the logic of the person at Autovia he just didn't want to discuss the situation with us as in his words the contract had expired . We asked him if he had our booked vehicle and he wouldn't confirm just told us to call Auto Europe. He was the least commercial person and most unhelpful front desk person Inhave ever had to encounter. "

" We went to collect our vehicle the day after our original booking as our flight arrived at 11pm and the Autovia office closed at 10pm- the counter staff (male) was totally unhelpful - almost rude had no suggestions other than asking us to call AutoEurope as we were late collecting our vehicle ! We called AutoEurope and the person Inspoke to was very efficient and got us booked with another provider Viaggiore who were excellent. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VERONA, IT - Reviewed by MARCUS - 12 June 2024

" Explores lake Garda and the Dolomites in this very reliable vehicle .Had not problems at all! "

" So easy as it's right at the airport .Easy to pick up easy to drop off.Great little car ,very reliable and good fuel efficiency.Staff member helpful at all times,even when we emailed to ask somthing ,got back to us very quickly!I would use this company again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by DEVAJ - 06 June 2024

" Pathetic experience ..had booked a 6-8 seater SUV so that all my family could travel together and we wouldn't have to separate ..when we reached Bari car rental agency Autovia they informed the car booked by us was broken down and not available and we would need to take 2 cars instead ..first why were we not informed before if the vehicle was not available , second we were worried about the second vehicle since the driver was not very comfortable with right hand drive so we took a big risk , third we paid much more for both the cars since a single SUV would have been much more expensive than 2 normal cars and the parking and fuel and everything costed us more and lastly when we contacted Auto Europe and informed them about our problem they didn't even provide us any solution or checked with other agencies if a similar vehicle is available and left us completely stranded ..infact AUTOVIA still helped us more ..so I don't think I would be ever booking through AutoEurooe again ..and I'm a very frequent traveler and a Hertz and SixT user and thought of using Auto Europe for the first time and if service was good woukd shift to them ..but totally unsatisfied "

" Autovia were helpful unlike Auto Europe he left us stranded without giving us any solution "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by PERRY - 24 May 2024

" Used this app for meny years all ways good experience cars cleanliness vary but overall good car prices are getting a little expensive now "

" First time using this company good experience staff were good car cleaning could of been better had to fill water bottles for windscreen should be checked will use again "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VENICE, IT - Reviewed by VANNI - 17 May 2024

" Always a pleasure to book with auto europe "

" I didn't have any problems, everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FIONA - 17 February 2024

" third time renting with Autovia - always very satisfactory. "

" seem very efficient and straight-forward. Car very clean and relatively new. No screen wash though - but easy to sort that out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by FEDERICO - 09 January 2024

" Definitely great experience. "

" Everything went smooth. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by IAN - 09 November 2023

" Used autoeurope a lot and find them reliable "

" A bit slow. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by EDWARD - 18 October 2023

" Not impressed "

" Flight became delayed meaning couldn't collect car on chosen day. Called up company who said car would be kept for us to pick up as soon as flight landed next day. When we got to counter we were told we couldn't hire car and had to pay over twice the amount at another car rental company. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PISA, IT - Reviewed by STEVEN - 29 September 2023

" The car was less powerful than we'd expected, it had 69k on the clock and it had a lot of scratches and was quite dirty. That said, the price was good! There was initially no one at the drop off kiosk and we had to wait for about 10mins for someone to show. The kiosk was open but there was no note on the door and no one answered when I called the contact number. "

" The car was less powerful than we'd expected, it had 69k on the clock and it had a lot of scratches and was quite dirty. That said, the price was good! There was initially no one at the drop off kiosk and we had to wait for about 10mins for someone to show. The kiosk was open but there was no note on the door and no one answered when I called the contact number. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8