" Quick service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really happy with the booking process and the clear proactive emails sent in the run-up to my booking. "
" Great staff, they even recognised me from last time. Car was essentially brand new - great condition. However, the car was a compact rather than an intermediate and was of a very basic spec. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great service all round "
" very friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good. Friendly and helpful staff. Car almost new and worked well "
" The reception was briefly unmanned when we arrived, but it caused no problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I do not see ANY value in your 'fully inclhsive' packages when I am NOT COVERED and get forced to pay an extra fee. See above. Please see what you can do to resolve, or preferably, refund this ripoff. "
" I was scammed Nowhere does it state, either on your website or AvantCars website, confirmation email or notifications, that they do NOT accept AMEX. The staff told me they don't take Amex in this particular office(....?) - my only credit card, only for car rentals - and we can't pay by debit cards unless we pay another EUR56.00 for an all inclusive insurance. EUR28 per day, when I have my own extra excess cover and booked yours too, is overly onerous. He said it was the only way to secure the car and booking. I paid, and he could suddenly take BOTH a payment And an authorisation on my Debit card, proving it worked perfectly fine. Scam. Not happy at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Like the site you can choose the company you are hiring the car from and get a variety of prices "
" Excellent pick up but difficult to closely examine car in dark car park. Car in good condition. Drop nobody in office so waited for 5 or 10 min before leaving keys in out of hours box. No confirmation of completed hire received by email as yet "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" 5 Star in all aspects "
" Quick efficient service and no hidden charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Whole process was quick and efficient. Car was excellent and met all our requirements "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service and especially pleased with excess cover provided by auto europe "
" Spoke good Englush and efficient and helpful. Process smooth and stress free. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" The pick-up process was very easy and the car was as expected. The price was very reasonable, however it does seem that €59 is excessive for a border fee. When we arrived to return the car at 3pm on a weekday, the door was locked and no one was in the office. We waited at least 15 mins, but no one arrived, so we had to resort to placing the keys in the after hours box though we would've liked to complete in person. Overall though, the service was good and we would rent with them again. "
" Friendly customer service which is quick to respond to questions and concerns. Reasonable rental car prices and good quality car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Hassle free but I did chose a hire with full insurance. I could have saved a bit by opting for less insurance or adding insurance at pickup, but decided to pay for the easy no worry option "
" Very easy pick up and drop off. Nice car so a very good hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Again very easy. Good communication re booking. Friendly staff. "
" Very easy. Good communication re booking. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was fine "
" It was fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Straight forward process with a competitive price. "
" The Avantcar team were really friendly and helpful. When we arrived early in Ljubljana, they kindly got our car ready early and didn't charge us any extra. The car provided was pretty new and in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy, concise, looking experience. "
" Good, friendly, efficient staff, with good communication. Bit of a mixup on return, I was in wet weather, we had a walk from the open air car park to the terminal, were they told us we should've brought it back to the terminal, although all the signs suggest otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Excellent, straightforward, good car and all very clear "
" Pickup was excellent, really nice guy at railway station pickup, made it a great experience and all very straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Airport signage does NOT direct to correct multi-storey drop-off; leads to outside area which does have Avant signage, though WRONG location. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" Easy to deal with and would reccomend. "
" Car had a minor fault with the USB port. Told Avantcar when handing car back. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Insurance matters need resolving. If you offer full insurance at your rend, you need to liaise with your partners to stop them doing a hard sell at their end. Not acceptable. "
" Brusque, but acceptable level of reception. Some waiting, but not excessive. However hard sell on comprehensive insurance was not compatible with auto Europe's insurance cover I had already purchased. Not a pleasant experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Relatively smooth and straightforward. Thank you! "
" The pick-up at the airport and the drop-off in the city center are not the easiest to find, but overall I'm happy with the whole experience. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" The E class was a nice car. BUT we hated the brake assist function. If you aren't used to it, then it is frightening. We had to deselect this function EVERY time we started the engine. Rubbish!! It gave up a lot of angst. At ne point we tried to call avant car and there was no reply. It was at night on the motorway. I have sent emails to them that explain what happened. The guys at avant car are very nice generally and I have used them before. EW "
" Dear Auto Europe, We were given an upgrade but we really wanted an SUV. Stupidly I accepted the upgrade to an e class even though I told the staff I wanted an SUV because we live in a hilly place. They said it would be just as good. I regretted this. I drive a range Rover in the Uk and like a high drive position. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As it should be , no dramas "
" All smooth, no drama. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always the first place I look for car rentals in Europe. Best prices and service. "
" One of the best to work with. They were flexible on the pick up and drop off location after some of my travel plans changed. A+ company all around. Car was in great shape. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, easy to pick up & drop off - good clean car & great value "
" Great service from friendly English speaking agent, good clean car & great value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always, troublefree and everything went as expected. "
" One of the best car hire experiences I've ever had - the guy at the desk was super nice, went with me through all the information and it felt I was a valued customer - even if it wasn't a big business for them. Not just professional and efficient, but also personal. Even dropped me off at the bus station after I returned the car. The only issue is the location and signage of the office - it's extremely hard to find. I was less than 100m away and I had to ask twice. I even stood less than 10m away and I had to ask again as I didn't know it was there. But once I found it, it was an excellent experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy!! "
" No problems at all - thank you - easy process, a good car in great condition. As ever, the extras add up, which is a shame. If you really want to differentiate, put your prices up a little and don't charge any extras at all. It would be a breath of fresh air. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" They are a good company they see to your needs and the general is no waiting time to pick up your car "
" Always a pleasure to do business with this company nothing is any problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The entire process was quick and easy. "
" Quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Excellent company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very reasonable prices and excellent vehicles. "
" Used them for the look last three years, Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Very good customer service. Friendly staff and quick service. Honest price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Avant car told me to bring the car back empty as end of season we did this ! when we returned the car they said they would charge me for putting some fuel in!!!!!!!!!!!!!!!!!!!!!!!!! never had a problem with this company before until now !!!! "
" they told me to bring the car back empty as end of season we did this ! when we returned the car they said they would charge me for putting some fuel in!!!!!!!!!!!!!!!!!!!!!!!!! never had a problem with this company before until now !!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
" Always use Auto Europe, best prices every time "
" The airport was quiet so no waiting. Very quick, efficient, professional. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Just all good, will choose them in future "
" The staff at this car rental are very nice and knowledgeable.. car was clean and fresh. No hesitation from using them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Staff were really thorough. I have rented many cars all over the world and the staff went through the agreement document item by item and therefore you did not feel as though you were being asked to sign something which was not clear. They also explained what was defined as damage and what was not before we took the car away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall a very good car hire company "
" The only issues I would raise is that the pick up point is Ljubliaja train station whereas its actually about 600m away in a street "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Easy and quick search for best value. "
" Great service and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would prefer to see up front information regarding the amount of cross border fees charged to enable comparison between rental companies. "
" Overall good experience, but was unaware of cross border fee that was 60 euro, which I think is quite excessive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All good and I do like the fairness of full to full fuel policy "
" We had 2 cars on this booking and my only criticism, is that I was not allowed to book both cars to my credit card, it had to be the named driver on each "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Very pleasant, would definitely return "
" A lovely car was provided . Staff spoke English, good support. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and great value for money. "
" A very smooth process from start to finish, efficient and friendly staff and a great car for our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Friendly staff, easy pick up, easy drop off, clear instructions on the car. Great service "
" They were fantastic, easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" friendly staff, very efficient. picked up car and on my way in about fifteen minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" -- "
" -- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Happy "
" Tþ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car good although a Renault not a VW as ordered. At 19:00 Aventcar staff available where as other hire companies around had no staff in their offices "
" Polite and professional staff at both pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Good in general and staff spoke good english and were not to pushy about the usual car hire stuff !! I rent a car about 8 times a year so this is essential. Slovenia airport super chilled. "
" To pick up the Car was Quite slow the formalities were quick but then we had to wait some time for someone to take us to the car. the return was super quick and no issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" Very detailed when picking up the car. Speedy drop off. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good and positive overall expericene! "
" Very good experience, good price and even received a free upgrade and a better car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is our third car rental with Auto Europe, and things have always gone smoothly, and amazingly stress free. Although Auto Europe always advise that you should take your rental 'voucher' with you, we have never been asked for it. Will continue to use Auto Europe for our car rentals. "
" Fantastic value for money. Lovely almost new car. Great service from friendly and helpful counter staff. Couldn't be better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Excellent, couldn't fault it.. Thank you :) "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" A bad experience 50 euro's out of pocket. "
" Our flight from Stansted arrived very late due to weather conditions over Europe all the hire car desks had stayed open with the exception of the Advant desks the staff having all gone home. The only option was to hire a taxi at cost of 50 euro's, the following day I contacted Advantcar and to be fair they did deliver the car but what about the 50 euro's that fell on deaf ears, I'm still waiting !!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Car clean and tidy "
" Once again. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Selected because it was cheap on search "
" Efficient service, decent car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Auto Europe is a great company to deal with: 1.the prices are always competitive 2.if there is a need to speak to someone at Auto Europe the 'phone service is free and the personnel are always friendly and helpful "
" The car was clean and ready, with a friendly handover. "
" All good. Price was good. "
" Avantcar were very helpful, waited for us at 11pm and got a free car upgrade. "
" Best car hire company we have used. Staff very pleasant, car in excellent condition and a very speedy service also. "
" Make clearer the additional insurance cost implications "
" Car excellent but felt very pressurised to buy additional insurance cover. But the booking out and return process was good car excellent and just 100 meters from bag pick up. "
" No issues "
" Very helpful and efficient, car was a genuine equivalent to what I'd booked which is nice (I have had some pretty strange 'upgrades' in the past) "
" AvantCar as an organisation need to improve their use of the website and email. You can't secure a confirmation of reservation if you use the website. However, the young guy in their Bled office was fantastic. Helpful, efficient and very customer-focused. "
" Had to wait 40 mins for car. Not been cleaned and it was the smallest we had ever had. "
" had no problems - you had indicates that there would be a local daily charge which now appears to be for a required vignette, which appeared necessary for motorway driving. A slightly clearer indication that this would be the case and allow motorway driving with out any other action needed at tolls would have been helpful "
" They asked extra payment for taking the car out of the country and when I pointed out it was already part of the contract, they made some excuse. It felt like they were trying to charge extra under false pretences, but I couldn't be sure. Might be something to follow up if other customers say the same. Also, I have yet to receive my credit card bill to see if they have charged anything after I returned the car. Maybe you should send another survey in a month "
" Very helpful staff at both airport and Ljubljana town locations. "
" Excellent service at a very good price. Car very clean & tidy & in good condition. "
" Excellent service. Fast, efficient and friendly. Car was in very good condition and a pleasure to drive. The staff members welcomed me and showed me round the car. I was even shown on the map some of the best places to visit in the area. "
" Excellent service from start to finish "
" Prompt and efficient "
" All went very efficiently, once we managed to open the petrol cap! "
" Collection and delivery of the car was very close to the terminal and we had no problems "
" Great service "
" Excellent service. Great car -like new only 9000km on clock "
" Everything was great "
" excellent friendly stuff. New car "
" Easy to deal with and clarify any questions "
" Friendly, supportive, great value "
" Efficient booking, all the required information available for review "
" Efficient and courteous collection and return. Could pre-entry of passport,driving licence info etc be used to reduce time at collection? "
" Auto Europe was quite helpful in finding a suitable car for me. "
" I had a pleasant experience with avantcar. The entire process was quite simple. "
" None - used Auto Europe many times and will do so again "
" I'd use them again (through Auto Europe) - helpful and friendly "
" I am very happy with the service and the pricing by Auto Europe but see my comments below. "
" I am very happy with the service I receive from Auto-Europe and its partners, but would suggest that winter equipment and extra insurances are built in original price, as on this booking I ended up paying 122 euros for the extras whilst the weeks hire only cost £68. "