AVANTCAR CROATIA Car Rental Reviews

ZAGREB, HR - Reviewed by TRICIA - 20 September 2025

" Very nice staff. Quick service. "

" Great experience - would recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by STEVE - 22 August 2025

" As above. Everything else with the service was good, but it's extremely poor to have critical clauses hidden in the small print and we were then effectively held over a barrel at the desk and had no choice but to pay the fine. "

" We were very disappointed when we arrived at the desk to be told that they did not accept AMEX. We were aware that we would need a credit card in my partner's name (the booking was made in his name as he would be the primary driver) as this information was clear in the document. However hidden at the bottom in very small print (I am not sure you are allowed to hide things like this in small print in the UK) was a note saying no AMEX. Even the check in guy at the desk struggled to find this clause. We therefore had to pay an addition 300+ Euros to take the car. Not a satisfactory outcome at all. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BENJAMIN - 01 August 2025

" At the end of the rental period, a couple of very small stone chips were discovered on the rental car and as I did not take out any additional insurance, these were deemed as a chargeable additional repair cost. While I believe basic small stone chips should be absorbed in the cost of a rental car, I understand that that is within the T's & C's. What is an absolute scandal and rip-off is the cost I was charged to repair two very small stone chips (even if they end up getting repaired!). I was charged 690 Euros which is a joke! In the UK a mobile car repair specialist would charge 150-200 Euros maximum, and it would take no more than an hour to do. The fact that they have you in the airport carpark when you return your car when you are under extreme time pressure prior to a flight home makes it even more difficult to challenge them. The total hire cost of the car was circa 400 euro for 9 days so to charge 690 Euros for a repair is clearly where they make their money. I was promised that I would be sent a number of documents straight away about the repair and cost so I could either challenge it or see if I had insurance elsewhere and to date a week on I have received nothing. I would avoid this company at all costs!!! "

" Avoid this company at all costs as they rip you off for any additional repair costs once you return the car! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZADAR, HR - Reviewed by PAUL - 06 July 2025

" Not bad "

" Car quoted was VW but was given a MG when the car was issued at airport. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by DANIEL - 24 June 2025

" Hidden costs Duplicating costs Different car (no maps / apple car play) Don't accept Amex credit card. Poor customer service. "

" Already raised a query with you to call me regarding my experience. Still waiting. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by LOUISA - 10 June 2025

" Have used Auto Europe in multiple occasions with no problem "

" Very professional and one of the best rental companies we have used. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KLAUDIO - 12 February 2025

" Very nice, good car,pleasant handover "

" Pleasant team on arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EVERTON - 05 January 2025

" There was this hidden fee to drive the car to other countries that we just got to know when picking up the car, that is not fair and not welcome. They should have let us know ln about that by the time of the booking. "

" They charged us €75 on the counter when picking up the car so we could drive to other countries which they should have let us known by the time of the booking. Hidden fees are never welcome. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PAUL - 30 December 2024

" Generally good value and service "

" Overall good. However, I didn't know about the expensive late collection fee. That should be made clear in advance - especially as we didn't really arrive very late. The car had a couple of significant bumps on it on collection - more than I would expect for a rental car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by SINTIJA - 15 December 2024

" Delighted with excellent customer service, pleasant and respectful agents. Straight forward process and ease of returning the car. Very grateful! "

" Delighted with excellent customer service, pleasant and respectful agents. Straight forward process and ease of returning the car. Very grateful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ALASDAIR - 07 October 2024

" Nice car well priced and really good staff would definitely use again "

" Very impressed with Avant Car Hire Quick efficient and really pleasant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by OLHA - 29 August 2024

" Very disappointed. Why I paid most flexible insurance, extra and end up paying more on arrivals. Please be clear with customers. Avantcar staff know by heart your terms and conditions "

" Very quick service, very efficient. Thoughtful ( air conditioning was prepared) The car was in poor condition--scratched, keyed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by MUSTAFA KEMAL - 09 July 2024

" I certainly recommend. "

" Pick up and drop off procedure were veri quick and staff was kind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by FRASER - 19 June 2024

" All the staff were very good collection and drop off only negative for me was the disappointment around the vehicle. Other than that experience was great and would recommend "

" I was disappointed not the get the advertised vehicle. I did not feel the car provided was of a similar quality to the pictured one I chose! Also quite a lot of damage around the vehicle but both drop off and collection process was very thorough! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by MARGARET - 22 May 2024

" Loved it - zero stress - so well organised and loved the car! "

" Absolutely FANTASTIC experience with this company! Honestly so happy and will use them again and again and always recommend them! Off our flight and straight down to the rental kiosk - no one in front of us - the lovely girl processed us quickly. Did ask if we wanted to take out some more insurance with them but was absolutely fine when I said no, I had my own. Car was spotless and brand new! Suzuki Vitari - nice bright orange! We loved the car. When we returned it the whole process took TWO MINUTES then I got an email saying that they were happy with the condition of the car and that my deposit will be released The girl who we met to get the car and returned the car too was the same one and she was lovely - perfect ambassador for the company. Thank you for being so helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JAMIE - 20 May 2024

" Quick and easy as I did the check in online thing. Great price also "

" The staff you have are amazing, lovely to talk to and helpful. The car was very good too (vitara) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by VINOD KUMAR - 10 April 2024

" Ooh drop box was handy "

" Nice car , quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NICHOLAS - 31 March 2024

" OK, bought autocars insurance, but Avant Car said it wasn't enough as it needed a Police report, even for a scratch from a car park. So had to lay 50 pounds more "

" OK. Got back by 7pm as counter staff said they would be there till 8pm. They weren't. Very hard to find somewhere to park vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by JANE - 01 March 2024

" All good. "

" Very positive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NICK - 07 December 2023

" Easy to use website and plenty of vehicle options/information from which to make an informed choice. "

" Always great service from the staff at Zagreb Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MARCUS - 05 November 2023

" Very good. "

" Fast efficient and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by STEPHEN - 28 October 2023

" Autoeurope good but I won't be using Avant again! "

" Arrived just after 9pm and charged an out of hours fee that was more than the car hire "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JOHN - 26 September 2023

" From booking car on website to pick-up and drop-off of car, no issues whatsoever. "

" Friendly and informative staff. Car processing was very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ZORAN - 15 March 2023

" bij de ontvangst niet kunnen controleren of alles in orde is met de voertuig , en dat is heel vervelend voor de klant "

" Ze waren te laat voor de onfangst ze waren te laat bij ontvangst van de voertuig "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by ROBERT - 17 October 2022

" Overall very pleased with what we were supplied by Auto Europe. "

" All was as expected with regards to the car. The only negative was with regards to the GPS unit provided. We were instructed on pick up that we were not allowed to take the car outside Croatia. However, we were traveling to Makarska & unless we used the Peljeski Most bridge we would have to cross the Bosnia/Herzegovina Border. I put in the address of the property where we were staying in Makarska but the GPS still took us to the Border crossing. Meaning we had to do a 30k round trip to get back to the correct route which I had to do using Google maps on my phone. From that point on we did not use the GPS unit as we did not trust it. On returning the car & informing them of this & asking for a part refund on the charges. We were told that we would not get any refund as we should have returned to Dubrovnic Airport for the GPS unit to be updated. We felt that this was not the proper thing to say but there did not appear to be any point in getting into an argument over this so we left it at that. However we feel that this needs to be brought to your attention. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by GEOFFREY - 14 September 2022

" Rather slow process to pick up car, but car was great and drop off was easy "

" Easy to book and no issues with rental "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NICK - 22 June 2022

" Very happy to recommend AE to friends. I have been a customer for several years and always use them for car rentals. "

" Very helpful and enthusiastic staff at Zagreb airport. They did a great job. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by STUART - 20 May 2022

" Having hired many cars around the world, AutoEurope have provided an excellent service with their partners over a number of years "

" Smooth transaction provided with great customer experience. Very easy pick up and drop off point at The Rixos hotel in Dubrovnik "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAVOR - 02 September 2020

" Dealing with AutoEurope is generally pain-free and pleasant, but I have not had anything go wrong yet - which will be the acid test. "

" Drop-off at Split airport is a bit disorganised for everyone They always try to sell you additional cover, cost for car on ferry, and additional driver. Would be good if additional driver could be booked via AutoEurope. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by IVAN - 01 September 2020

" Overall good apart from insurance hard sell "

" Hard sell on insurance at the airport, even though I had took out full insurance. Took a pending credit card payment of over £2000 as I didn't take their insurance "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by NATALIE - 28 August 2020

" Auto europe's service was fine but we went for Avant Car as the had good reviews but i would never use them again as they just try to rip you off. "

" Hello, I thought the service was terrible when we arrived at Dubrovnik airport to pick up our car. Firstly we were asked to block 2.5k euros on a credit card which I only had on a debit card and the gentlemen would not allow me to use this for some reason he just kept telling me to ring my bank, this is a lot of money to have to block on a card and he then came up with the solution that I can pay (approx) another 220 Euros to add additional insurance which would also add another driver and I would then only have to block 200 euros on my card instead on the 2.5k. We didn't have any other choice but to pay this money which meant we ended up paying around £400 for a compact car which was ridiculously expensive for what it was. Then when I was shown the car I was even more appalled, there were scratches and bumps everywhere on the car. The interior was fine but we made sure we took pictures of the bumps and they noted all of the scratches on a piece of paper. Using the car was absolutely fine, it was only the service at the airport where we felt we were being ripped off. When we returned the car at Dubrovnik Airport a young man greeted me and asked if everything was ok, which I replied yes and told him we had no problems. He then went round looking at every single mark on the car and was even rubbing dust off to try and find something, even though we were covered for all of this with the extra £200 we had to pay on top of the car hire. He then told us that we had bumped into something and showed us a dent in the car. We told him that it was already there which he said it wasn't, we then got out the pictures and showed him whilst there were two other staff looking on their computers to see if this had been reported. We were very lucky that we took a picture of the dent as they were definitely trying to blame us for it. Again, the young man kept looking for anything else he could find and it wasn't until I said I was going that they brought me the form to sign so I could go and catch my flight. I found this a very stressful experience and I would never use Avant Car again. I felt like I paid a ridiculous amount for a car that wasn't in a great condition and the 2 men at the airport were trying to take us for every penny we had! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by ANGUS - 22 October 2019

" Great price, great service, quality car in clean condition, would use again without hesitation. I have used Auto Europe many times and they never fail to deliver, and the car hire firm Avantcar, is very good indeed. "

" This is a great experience, friendly staff, nice clean car well maintained and excellent care. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ROBIN - 01 October 2019

" Frequent user of auto europe. "

" Clear details of risks provided as part of insurance upsell. Thorough pre delivery inspection. All good and friendly. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by IAN - 30 September 2019

" Excellent value for money. No hitches. Economy small car was perfectly adequate. "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by TIMOTHY - 29 September 2019

" Didn't expect €50 surcharge because we were visiting an island "

" Didn't expect a €50 surcharge because we were visiting an island "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by IVAN - 28 September 2019

" Not as good as last time with avantcar "

" Huge block on our credit card because we took out auto europe full insurance cover and not avantcar, also understaffed at check-in and especially checkout when you are more time constrained "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by SAURABH - 26 September 2019

" Not happy with what I got. "

" They had only one car available and no option to upgrade. Dacia duster is not in same class as suzuki vitara that I chose. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by KENNETH - 24 September 2019

" Booking the car was smooth without problems "

" The service was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PHILIP - 19 September 2019

" Overall good "

" The pick up desk was slow and as there were 3 people in front. It took about an hour to get the car sorted and we then were getting the car in the dark and it is hard to see any marks before we drove it away "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MARK - 18 September 2019

" Fair "

" Fair "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by DAVID - 17 September 2019

" Pre-car pick-up no problem "

" We had to pay a 'CrossBord' fee of 462.00 Kn to take the car from Croatia into Montenegro that we were not advised of at time of booking. We feel this should be refunded. The car wasn't in very good condition compared to other vehicles we have rented in Croatia before "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

SPLIT, HR - Reviewed by TRACEY - 13 September 2019

" Efficient, good value, excellent car "

" Efficient, good value, excellent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MOMCILO - 09 September 2019

" Pleasure to deal with "

" Fast friendly efficient service. Reasonable prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MATHEW - 14 August 2019

" Ends up very expensive but good car and friendly staff "

" Friendly staff but over priced with hidden extras in the small print or a massive deposit taken from your credit card that is not paid back for 30 days "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by PAUL - 12 August 2019

" All Ok "

" Took a long time to get the car due to one person dealing with a number of customers. Tried to sell more insurance, quite forceful. Car not what was booked but still OK. Drop off easy. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JOHN - 08 August 2019

" Great car and fantastic service. "

" We were so pleased with the car - it suited our needs and was so comfortable. It was a great service, the only slight problem was being able to find where the drop off point was in Dubrovnik. We found the hotel but could not see where we had to go. perhaps more Avant Car signage is needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEFFREY - 29 July 2019

" Fully recommend this company "

" Very helpful staff, car was lovely no problems at all, very swift service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEREMY - 26 June 2019

" Risk of extra charges is high "

" Despite requesting a car from dubrovnik specifically to go to montenegro. We were met with increased charges to go pn ferries and to wnter tje country whick more tjandoubled. Our hire costs "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TERENCE - 25 June 2019

" good "

" careful inspection of vehicle pre and post hire "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by THOMAS - 24 June 2019

" good "

" Paperwork ready, efficient car check both at pick up and drop off. Great new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NIGEL - 23 June 2019

" As above "

" Staff not very friendly I was the only customer there 4staff would rather talk to each other the service a customer ☹️ "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BERISLAV - 13 June 2019

" smooth and pleasant experience. Brand new car. "

" desk staff very helpful and quick, smooth experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ROBERT - 11 June 2019

" You should have been upfront with all costs - you hid the insurance We actually hired two cars which meant extra costs of just under £200 - you pretended to be reasonably priced but actually that made it really expensive "

" my complaint is not so much with Avantcar - more with yourselves when we booked the car through our phones in the villa while we were out there you failed to mention the insurance options i.e. you could either put E1450 up front or pay a further E90 - they said it was on the voucher but you get the voucher after you had paid and "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by WARREN - 04 June 2019

" . "

" When I returned the AvantCar representative discovered a very smallscratch that I was nort aware of. The company proceeded to charge HRK4,520 for this, n amount that I consider to be excessive. Happy to provide a photo of the scratch. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by MIRALEM - 31 May 2019

" This was my 3rd or 4th time with Avantcar. Staff was very helpful and spoke good English. Will choose Avantcar again soon. Thank you. "

" This was my 3rd or 4th time with Avantcar. Staff was very helpful and spoke good English. Will choose Avantcar again soon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by SIMON - 30 May 2019

" Good "

" Best car hire service i have had! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JEFFREY - 26 May 2019

" No issues "

" Polite, efficient with no issues "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by JAMES - 21 May 2019

" Good price and everything went very smoothly. "

" Seem a very good company. Good car, good service. Friendly staff. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by CHRISTOPHER - 08 May 2019

" Hiring a car is always daunting but the two men helped us make it easy, also the price of Hire was amazing value, I will be recommending it to friends in future. "

" Two great staff made us laugh and enjoy the car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by BARRY - 07 May 2019

" Excellent "

" Easy pick up and return. Perfect car supplied clean and full of fuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by CHRISTINE - 02 May 2019

" Altogether a great experience but we had to wait quite long in the queue when we collected the car. "

" Altogether a great experience but we had to wait quite long in the queue when we collected the car. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by CHRISTOPHER - 27 April 2019

" See above "

" We paid for additional insurance when we booked so that we would not need to pay anything extra on arrival, they advised us that despite us paying the extra insurance to you, this did not give us complete cover and we had to pay another 200 euros , completely disgusting, they also told us this would include satnav and an extra driver, but we did not want a sat nav or an extra driver , but we had to have it anyway. The car actually had a built in sat nav, so that was a ridiculous charge. We were also told we had to pay an extra 50 euros to take the car to the islands , and 75 euros to go to Montenegro (which we have subsequently found out that as not necessary as you already have a green card) all in all a complete rip off, I would never recommend you are this company , and I will also go out of my way to ensure other people are aware of this rip off and let them know on line on all sites I can as this I an awful way to be treated upon arrival of your holiday. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by NATASHA - 07 April 2019

" No problems "

" Great local staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DAVID - 04 April 2019

" Ticked all the boxes "

" Courteous and efficient service. Car met expectations and excellent value "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by PAUL - 26 January 2019

" All good, just awaiting deposit return. "

" Good service. Only downside was distance to car, but this could not be helped as due to construction at airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by VLADIMIR - 16 January 2019

" Nothing to complain "

" Overall a good experience. Good vehicle, smooth and friendly process, no glitches "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RINA CHOOI LENG - 27 December 2018

" Very good experience, impeccable service. "

" The guy who served us was excellent. Everything was explained perfectly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by STEPHEN - 23 December 2018

" No fuel station nearby (wasn't informed) so had to pay additional 25 EUR to have it filled. "

" Had to pay 75 more to take car to Slovenia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EVA - 27 November 2018

" Experience of what??!! "

" Really wonderful staff at the desk and whilst picking and dropping off the car. Extremly helpful and accomm esp the chap at the pick up and drop off point. The only thing that I could fault theAvantcars is the amount of deposit for the car unless the local insurance were purchased and than the deposit is only €200 instead of about €2000, or similar. But overall, very positive experience!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by GARY - 19 October 2018

" Yes I would definitely use this company again "

" Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by GEOFF - 19 October 2018

" All good "

" All good Not that well sign posted for the car collection point "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PULA, HR - Reviewed by LINDA - 16 October 2018

" Very satisfied with pick up and drop off staff "

" Good service once I found them outside of airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by FRANCIS - 12 October 2018

" desk person spent too long explaining about their insurance although we said we were covered for excess by Auto Europe. "

" The car we were given had more scratches on it than it was worth.The counter staff told us that each scratch we got would cost 400 euros, so adding up all the damage it would be worth nothing. Car drove ok and at least were were not charged for any more statches as it was left in secure parking for all of our holiday. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 4

SPLIT, HR - Reviewed by PAUL - 12 October 2018

" Great thand "

" Really easy and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOHN - 06 October 2018

" The car and the service were great. I couldn't believe how low the cost was and was searching for the catch. It never came. I am very pleased with the overall experience. "

" The experience of making the booking was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JOHN - 03 October 2018

" Good "

" Everything went very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANDREW - 26 September 2018

" As above "

" Pick up area situated down a narrow road when we got there it was a dusty gravel car park trying to drag cases over it not a very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

POREC, HR - Reviewed by BORIS - 16 September 2018

" Will continue to use Auto Europe! "

" The usual charge to go to Montenegro is a rip off but they all fo it...! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MICHAEL - 13 September 2018

" Nothing more to add "

" They took a long time to provide the car as it was being washed. The car was heavily scratched but it was very new and a good car to drive so we were happy. They have a lot of add on charges that are not made very clear in advance such as 75 euros for cross border (some websites say that this isn't compulsory) and 50 euros for travelling to islands, although this is included in their 120 Euro "care free" package. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PULA, HR - Reviewed by SHAHROZ - 02 September 2018

" All in all great experince. "

" Great guys, kept my booking when I was a day late due to missed flights. very helpful bunch. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by THOMAS - 25 August 2018

" good comparison website "

" Counter Staff in Dubrovnik Rixos pick up location were very helpful with everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by MIROSLAV - 15 August 2018

" User friendly web page, clear information. "

" Friendly staff, good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ANTONY - 15 August 2018

" All good "

" Easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by NOEL - 09 August 2018

" Absolutely hassle free car hire "

" No problems whatsoever ...booked a car and got what I requested ..exactly as it should be "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by LAWRENCE - 04 August 2018

" Everything worked as it should "

" Everything went fine "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by ANDRE - 03 August 2018

" In the website picking a car was quick but would like to know about extra fees that I may need to pursace. "

" I bought extra insurance from autoeurope but in the counter they wanted me to buy extra insurance once more also there was extra fee for driving through neum corridor. Evidently I needed to pay extra 120 euro in the counter. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by THOMAS - 29 July 2018

" Car was in good conditions. "

" Lack of information during rental. Was informed on the day of additional expenses. If you take the car in a ferry or across a border, you pay EUR50. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ALEXANDER - 25 July 2018

" Seamless. Excellent service. "

" There were a lot of marks, scratches and dents on the outside of the vehicle, it certainly had not been cleaned ahead of my collection. The inside was fine. The vehicle worked perfectly. I would certainly book with Avantcar again. I would just expect a clean car next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by JOANNE - 13 July 2018

" See Above, as the comments probably apply to how you communicate with the hire company Thanks "

" My daughter couldn't drive so we had to do additional driver, we also had to pay for crossing over into Montenegro. I accept these additional charges were necessary but they insisted on additional excess insurance because of additional driver. We could have argued but you are hot tired and long queue to collect. I think you need to make sure these company's that you have sold excess insurance and they shouldn't pursue you for more money. The outcome is we paid £182 more on top of the original £115 so it was not such a bargain . Thanks "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by OSMAN - 10 July 2018

" Very good value for the money "

" Very good value for the money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MATTHEW - 07 July 2018

" All good "

" Car ran well. Easy drop off. Guy checked the car. Said it was all good. Signed the paperwork and off we went. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by FRED - 07 July 2018

" Excellent car and price, would not hesitate to use again. "

" Car was clean, staff friendly and efficient. Would recommend Avant car to anyone travelling to Croatia. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by MARK - 30 June 2018

" Everything at the airport, staff etc was very good. Only problem was we booked 3 cars, but you only received the order for 2. Again the staff help us to get another car from another hire firm. Over and above service "

" The staff were very helpfull "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by MARINO - 20 June 2018

" Good price. "

" Too big deposit, 2.500 EUR for Audi A3. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MANGESH - 20 June 2018

" Will totally recommend. Already do! "

" As always, super. Every time! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by NUNO - 20 June 2018

" Car in good condition, staff very helpful "

" If you drive to Dubrovnik, from Zadar, you necessarily have to cross Bosnia and are charged 50 Euros for it. I find this unfair as the driver has no other option. There should be a flat fee to drive abroad (he had to pay extra to go to Montenegro when we had already paid to go to Bosnia) and it should not include the unavoidable Bosnia crossing to travel to Dubrovnik. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MANGESH - 19 June 2018

" I rent from Auto Europe all the time ... 10 to 20 bookings every year, last several years. Never had a problem. Fantastic rates, great service. "

" Very friendly service, highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by CHIARA - 12 June 2018

" As expected - no issues. "

" Smooth & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EMIL - 02 May 2018

" Could be better. "

" Had to fix a tyre, promised a refund when returning the car. Did not refund. Extensive cigarette smell in the car. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MARCIN - 01 May 2018

" Very straightforward. No issues. Great service. "

" Very straightforward. No issues. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MARTIN - 04 July 2015

DUBROVNIK, HR - Reviewed by PAUL - 17 June 2015

" Easy to book and view reservation and reminder email was useful "

" Extremely poorly organised rental car area in Dubrovnik, this may not be Avantcar's issue, but we waited 30 minutes to pick up a car as a single renter was completing paperwork for 2 cars. Then Avantcar did not have any vehicles we ordered, so they 'borrowed' a car from Europcar, which was fine, but it had just been returned from a rental, so only half a tank of fuel and dirty outside, inside was clean. On return to the airport at 8am, there was chaos again, a single lane open for return vehicles, with people stopping for returns blocking this lane regularly, taking at least 20 minutes to return and drop the keys. This facility must be improved or I would not fly to Dubrovnik and rent again. "

DUBROVNIK, HR - Reviewed by DARAYUS - 17 June 2015

" It would be useful if Auto Europe would give all possible details that Avantcar needed me to fill in (copy of licence, etc.) before the holiday started. This would mean I only had to prove who I am and pick up the keys without all the form filling and insurance selling chat. "

" Car was supposed to be full of petrol but was only half until I insisted they fill it up before I took it which they finally did. Scratches on car had to be noted by me photographing each one in case I was blamed later. At Split airport nobody around to return car in carpark and had to hunt for their cubicle which was hidden from view. Signs/persons to help would have been appreciated. Otherwise a satisfactory experience. "

ZADAR, HR - Reviewed by GARY - 15 June 2015

" Why did I have to leave the full excess amount with the agent Avantcar when I paid for excess waiver with yourselves. I do not see why I had to cover this amount of money and then have to claim it back from yourselves incase of an accident. this not acceptable. "

" The same disagreement as above. "

ZAGREB, HR - Reviewed by MASATO - 11 June 2015

" Fuel was not full at the start. staffs were kind. "

ZADAR, HR - Reviewed by PAUL - 04 June 2015

" Fantastic car and accommodating at Zadar office . However dropping car off at split office was annoying "

PULA, HR - Reviewed by ANTHONY - 30 May 2015

" Ok "

" The office was not as advertised as it was not "downtown" It was about 2km from the centre of pula. The staff were super friendly and helpful as they dropped us back into the centre of pula free of charge! Very much appreciated and would use you again without hesitation. Many thanks "

DUBROVNIK, HR - Reviewed by PHILIP - 26 May 2015

" AutoEurope booked the car and Avant had our details. "

" It took an hour to get our hire car as the processes at Dubrovnik airport is a complete shambles. The team were polite but hour with 12 people waiting in the midday heat this is not acceptable. On the way back it took 20 mins just to get into the car hire car park. "

ZADAR, HR - Reviewed by GRZEGORZ - 20 May 2015

" Very unhappy.. I could pick up the car, due to not having a credit card with me "

" Just to be more clear about the renting rules and make a " small print" much bigger... "

ZADAR, HR - Reviewed by NICHOLA - 17 May 2015

" Felt pressurised into taking out insurance waiver cover, with staff constantly brining the matter up despite refusing several times. "

ZADAR, HR - Reviewed by PETER - 10 May 2015

" Excellent service and very efficient "

" Very good vehicle and very clean "

ZADAR, HR - Reviewed by FERNANDO - 09 May 2015

" The website did not state clearly they extra charges for extra office hours which were as expensive as the whole one-week car rental. That is not transparency nor customer friendly. I would definitely not recommended to anyone! "

ZAGREB, HR - Reviewed by DEREK - 29 December 2014

" Great service "

" Good service, quality vehicle, "

DUBROVNIK, HR - Reviewed by STEPHEN - 11 October 2014

" everything went very smoothly, from payment to collection to dropping off "

" very pleased with the service "

PULA, HR - Reviewed by EVA - 08 October 2014

" Good value for money "

" Good service "

SPLIT, HR - Reviewed by MALCOLM - 06 October 2014

" Very easy to book and good prices "

" All very straightforward. Was upgraded from a VW Up to a Hyundai I30 which was very comfortable but I would have preferred the smaller VW Up for ease of parking and navigating some of Croatia's narrow roads. Avantcar are new to Split airport so they don't have any allocated spaces when returning the car but it was not a major problem. Overall I would recommend them. "

ZADAR, HR - Reviewed by DANNY - 30 September 2014

" easy to use site, very helpful call center staff "

" Easy to deal with, very smooth process "

SPLIT, HR - Reviewed by SALIM - 23 August 2014

" The best price and all hassle free. Thank you very much. Look forward to using you again. "

" Great customer service.... We left the lights on accidentally and found that the car had a flat battery the next morning. After contacting Avantcar at split airport, one of their representatives was sent out to help start the car. He had driven 20Km to reach us. Thank you very much. "

ZAGREB, HR - Reviewed by RICHARD - 04 August 2014

" I have no comments or suggestions about Auto Euro. Was very satisfied with the services and vehicles. "

" Very satisfied with the service and vehicle. Avantcar employees hospitality and services were very professional. "

PULA, HR - Reviewed by ANTHONY - 04 August 2014

" The pick-up point in Pula was not clear and we had difficulty finding the office. "

PULA, HR - Reviewed by ANTHEA - 31 July 2014

" good easy to use website "

" The lady at the Pula Downtown office was very helpful. She gave me her personal mobile number in case i needed anything and went out of her way to be make everything as smooth as possible. The gentleman who took my car at Pula airport was also very courteous and helpful. I would rate the staff very highly. The car was a diesel astra and it was brand new and lovely to drive- thank you. "

SPLIT, HR - Reviewed by IAIN - 01 June 2014

" Don't know how you can do it so cheap! Booking direct with Avantcar would have cost 3 times as much. "

" Free upgrade to a brand new Mitsubishi ASX was a nice surprise however a smaller car would have been better for where I was staying. "

ZADAR, HR - Reviewed by SIMON - 30 May 2014

" Upgrade to an Audi was excellent. Very good clear assistance by the staff. Our only problem was locating the Auto Europe/Avantcar desk in the airport! "

" See above - very good service, quite hard to locate the desk! "