AUTO EUROPE AVIGNON, FRANCE Car Rental Reviews

AVIGNON, FR - Reviewed by ROBIN - 17 September 2025

" no problems "

" no problems "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by GUY - 14 September 2025

" Easy to book and then end to end faultless "

" All brilliant and quick and easy to deal with; out and checking back in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROBERT - 13 September 2025

" Big car but dro e well "

" A bit annoyed there was low battery on fob showing for 10 days.it was worrying "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by KEVIN - 12 September 2025

" No issues, no problems, everything went smoothly. "

" Everything ran like clockwork, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ANDREW - 08 August 2025

" On the Auto-Europe voucher, the fee for extra driver was marked as 12 euro per day. Enterprise tried to charge 13 euro, and only because of my insistence, reduced it back to 12 euro. It's a small difference, but it seems to indicate that Enterprise are not completely respectful of the rates agreed in Auto-Europe's confirmation. This is bad. I have booked with Auto-Europe many, many times over the years and rate you high, but next time I may choose a car hire company other than Enterprise. "

" Enterprise Avignon TGV invite the customer to leave the pickup point with no documentation, neither the contract nor any documentation of the condition of the car's bodywork - just a promise of an email later, with no precision around what the email will contain. I don't think this is acceptable and it is the reason for my low rating. Paperless does not work in this context. I did ask for a paper agreement and got one, but it took ages to produce, and delayed our departure. The staff were polite but desperately slow. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ALAN - 01 June 2025

" Good and convenient pricing achieved, maybe a little scant on the communication front and it should be clearer when cover is provided that the car provider doesn't try to upsell you further. "

" Becoming the norm now that no walk around is being done for damage inspection. Car matches to those advertised is often poor Volvo XC40 or similar and provided with a Renault. Albeit a bigger car but not comparable. Was offered a Mercedes of the same size for €25 per day upgrade. This should have been the sort of car provided in that category. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by ROBERT - 15 May 2025

" Auto Europe is a well thought out and responsive service. "

" All very good, except that the office was closed at drop off. It was not explained what to do with the keys when we collected the car and so we had to look around to find the keys box, which was not at the front of the property. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by KAREN - 11 March 2025

" All good "

" The car was brand new and white, they did make us feel that the minutest hair line scratch would be charged for, whereas the girl who signed off the car on return, said that wasn't the case. I am extremely careful, but was nervous that it was brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ALISTAIR - 12 November 2024

" See 3. "

" Car wasn't the model that I was expecting. Whilst the one that I was given was an equivalent size I don't think that it was as good a model as the one that I was expecting. It also wasn't particularly clean. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

AVIGNON, FR - Reviewed by RICHARD - 23 September 2024

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by SYLVIA - 20 September 2024

" Enterprise through Auto Europe was relatively trouble free apart from the lack of flexibility over booking terms (smaller car had to be accepted for same rate) and low staffing levels at the Enterprise office meaning delays. "

" Whilst happy with the car I was given, I accepted a smaller car than the one I booked and paid for because otherwise I would have had to wait a further 2 hours at least. people in front of me had already waited 1.5 hrs for their car as there seemed to be a problem getting cars back and turned around. No refund was offered for this, which I expected. Return was straightforward apart from a queue. But no paperwork/online confirmation of good return was offered. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by MAUREEN - 27 August 2024

" Generally ok except for drop off which I have commented on above. "

" No one checked the car on drop off, which I asked for, but not enough staff. Have also failed to receive, as promised, a closure email with résumé of any extra costs, eg, extra insurance I took out. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ANITA - 26 November 2023

" The car was not enjoyable. The clutch was terrible. The petrol tank was not full and the car was scratched in many places. "

" Very efficient process for return of vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DAVID - 30 October 2023

" Very satisfied "

" We had no problems at all apart from the fact that the car was only half full with petrol when we picked it up. The staff immediately changed the details on our booking so that we could return the car half full. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by SHARON - 18 October 2023

" See comment above -- ridiculous damage report. "

" The pick-up and drop-off were at the Avignon Train Station. Returning the car - there were no National spaces available so I had to walk to the office for advice. The car was in good condition although dirty after more than 1500km. There might have been some scratches from trees/branches but the damage report is preposterous. I will be fighting it! "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by PIERRE - 25 September 2023

" Why did I pay extra insurance to AutoEurope when SIXT told me it had no value?? "

" Rude member of staff at SIXT desk. Insisted that the extra insurance I paid AutoEurope was of no value and that I would have to pay an extra eu40 per day to be covered......so why did i pay extra insurance? Also 6 euros a day insurance in case the van broke down. She said they would not come to help us if the van broke down unless I paid it! If their van broke down - surely it is their fault and they should help without charge??? "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by GEOFFREY - 24 September 2023

" Very poor experience in fact the worst I have ever had when hiring a car. Keddy/Europcar are the worst car renting company I have ever experienced. "

" Counter staff convinced me to upgrade car saying the one booked wouldn't suit. I relented and accepted extra charge but when I went to the car I found boot had electric charging cables and then found out that the car was a hybrid which if I had been told I wouldn't have accepted as I have never driven one. I have no idea how they work and I couldn't start it so I had to return to the desk which was a long walk in 30 degs and ask to be shown how it worked. After being shown I decided I didn't want a hybrid and had to again return to the desk to sign up for a different upgraded car. This was ok but it was parked in a different car park and my partner and luggage were in the original one. All init took me one and a half hours in very hot weather together a car and leave. I would never choose Keddy again. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by DEBORAH - 19 September 2023

" The car was just right for our needs and all admin as easy. "

" Extremely smooth pickup and drop off, due to the well organised, helpful and friendly staff member Lucas. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DAVID - 05 September 2023

" Excellent except drop off "

" Difficulty dropping off Car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by NICHOLAS - 16 August 2023

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by EWEN - 17 July 2023

" See above "

" I find car has become overly expensive over the last few years. We like to travel around whilst on holiday but think the price is becoming restrictive and may have to reconsider our future plans "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by CHI LING TERESA - 13 July 2023

" Easy steps to make reservation "

" Convenient location to pick up and return "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by JOHN - 05 July 2023

" Good value car hire easy to book. "

" Additional 2.58 euro charge made with no explanation from Avis on drop off. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by GILES - 05 June 2023

" Bad "

" The staff member who we picked up the car with was very rude. They threw the keys at us and was unhappy that we didnt let him keep our credit card details that he wrote down on a piece of paper "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by PHILIP - 25 April 2023

" Overall we were pleased with the hire car. It was reliable and included some useful features, such as the reversing camera. One minor point: it would have been helpful if the staff had advised us in advance that the hire car did not include a spare wheel to use in the case of a flat tyre. It took a return visit to the rental desk later in the week to establish that none of the hire cars included a spare wheel. This is the first time I've ever encountered this situation. "

" The online booking process was straightforward, while communications and documentation from Keddy were also good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by ROBERT - 21 September 2022

" As above "

" Unaware that collection of the car had to be exactly the time stated on the reservation "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by LAJOS - 20 September 2022

" This was THE most expensive rental/day in my life... "

" This was THE most expensive rental/day in my life... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by PAUL - 31 August 2022

" Auto Europe is great, always hire with them. "

" Very efficient but also very expensive "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by JEREMY - 01 August 2022

" Very good "

" All very good. Prices are much higher than they used to be, though! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by JAMES ALLAN - 28 July 2022

" Excellent all round. "

" The whole pick up and drop off procedure at Avignon TGV station was very easy and the staff were extremely helpful. The car was in good condition and the air conditioning very effective in the heat. We would definately use sixt again if we revisit this location. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROBERT - 28 July 2022

" Overall, we were satisfied except for the VERY high mileage on the vehicle. "

" The car had extremely high mileage - at 115000km you'd think it should have been replaced a LONG time ago. I've never in 30 years received a rental car with 115000km on it.... At the drop off at the airport, there was NOBODY there to receive the car and NO notice of what to do.... So we just LEFT the car there with the keys inside.... NOT a good feeling at all..... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by SOK TUAN - 23 July 2022

" We were extremely disappointed with our car rental experience with autoeurope. I had ordered specifically ordered an auto 4 door Japanese car with GPS. The staff Hugo who attended to us tried initially to get us to upgrade to a SUV which he claimed would be a comfortable ride. He then went on to tell us that the GPS we ordered will be additional charge & went on to charge us £90 Euros. On top of additional insurance to cover the insurance we had already taken. He proceeded to give us the keys and we asked about GPS he said it was already in the car. We proceeded to where the car was parked and found out he had given us a continental Fiat car! I went back to confront him and initially he tried telling me that it was stated as or equivalent! The reason we had chosen Eurocar over the other car rental was due of the fact that your company was the only one who advertised as having a Japanese car. After some back & forth argument, he conceded and proceeded to give us a Japanese Corolla & also told me if I insisted on Corolla the only GPS he had available was a separate Garmin system. We agreed given that we had already paid for it! When I unlocked the car, we found that the car already had a built in GPS system!! Extremely disappointed with the dishonest & additional unnecessary cost we had incurred. "

" We were extremely disappointed with our car rental experience with autoeurope. I had ordered specifically ordered an auto 4 door Japanese car with GPS. The staff Hugo who attended to us tried initially to get us to upgrade to a SUV which he claimed would be a comfortable ride. He then went on to tell us that the GPS we ordered will be additional charge & went on to charge us £90 Euros. On top of additional insurance to cover the insurance we had already taken. He proceeded to give us the keys and we asked about GPS he said it was already in the car. We proceeded to where the car was parked and found out he had given us a continental Fiat car! I went back to confront him and initially he tried telling me that it was stated as or equivalent! The reason we had chosen Eurocar over the other car rental was due of the fact that your company was the only one who advertised as having a Japanese car. After some back & forth argument, he conceded and proceeded to give us a Japanese Corolla & also told me if I insisted on Corolla the only GPS he had available was a separate Garmin system. We agreed given that we had already paid for it! When I unlocked the car, we found that the car already had a built in GPS system!! Extremely disappointed with the dishonest & additional unnecessary cost we had incurred. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

AVIGNON, FR - Reviewed by CAROLINE - 20 July 2022

" As above "

" I believed that I had pre paid in full for the vehicle, including all protections but was told on pick up that I had to choose insurance incurring an extra cost. The option I chose cost an additional £166. I do not believe this procedure was made clear at the time I booked. If this additional insurance was an extra protection sold locally and I had the option to decline, this was not made clear. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by FRANCIS - 26 June 2022

" as above "

" The Fiat 500 had a petrol gauge that turned out not to be working. On the day we ran out of petrol we had been driving on narrow twisting mountain roads. It was extremely lucky that we came to a stop on the only straight stretch of road for miles. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

AVIGNON, FR - Reviewed by MAUREEN - 08 June 2022

" See above "

" The car wasn't really clean. Windows very smeared. I cleaned it, inside and out on return. I needed to contact avis prior to return to ask how early they opened as I had to leave earlier than expected. Every website pertaining to Avis Avignon Gare tgv gave a different opening time. They were totally UNcontactable by phone! On arrival, eventually found a drop off bin for key. Found this stressful. I was also charged an extra 4 euros. Have no idea what for???? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 6

AVIGNON, FR - Reviewed by DENISE - 05 June 2022

" No problems with Auto Europe but very disappointed with Sixt. "

" I have used Sixt previously without any problems. On this occasion I received a hard sell for additional insurance cover despite telling the Sixt person on the counter at Avignon TGV that I had additional Excess cover via a UK annual insurance policy. The Sixt counter person was very aggressive and I felt I was being treated as an idiot. I have been hiring cars in France for over 20 years, I speak French fluently, and have never received this kind of treatment. I dread to think what it would be like if you are British and don't speak any French. Also, within 2 hours of picking up the Citroen C3, there was an amber alert concerning checking the tyre pressures. Upon checking, the front passenger tyre was found to be below pressure (2 bar instead of 2.5 bar). As a result we had to go to another Sixt centre in La Valette sur Var to pick up a new car, which wasted half a day of our holiday. I was very surprised that this should happen so soon after picking up the car. I have complained about it in my review for Sixt. I have no issue with Auto Europe as I have used you before, but think you should be aware of the particular treatment we experienced this time with Sixt. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

AVIGNON, FR - Reviewed by DEBRA - 14 April 2022

" I emailed auto Europe approximately two weeks before my pick up time and ask them to change I emailed auto Europe approximately two weeks before my pick up time and ask them to change it to three hours laterthree hours later to four hours later. I am traveling alone and do not speak French. I was hoping they would help me. The email response said I had to call them and tell them I would be arriving late. I emailed them and they told me I would have to make a new reservation. The new rate at such short notice was over four times amount of money. AutoEurope would not help me and kept my paid car rental for the week. Out of Europe serves no customer service whatsoever "

" My reservation was canceled when I got there and they had no cars available. I had to walk to Avis "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AVIGNON, FR - Reviewed by PETER - 28 February 2022

" Ok "

" No problem "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by RICHARD ANDREW - 06 October 2021

" I am always worried about being ripped off when it comes to car rental but the experience was very good. "

" One of the best car rental experiences I have had. Very efficiently organised both on pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ELISABETH - 05 September 2021

" As a broker as such you were perfectly good at your job. "

" They tried to give us a Renult Twingo as opposed to a Fiat 500 even though a Fiat was available as they finally relented and gave us the car we wanted. They also tried to make us take out even more insurance than we had although we had already taken out the all singing all dancing insurance with you. The interior of the car was pretty dirty / smeary and in these Covid times that was not a reassuring thing. The office was closed when we returned the car - as we knew it would be - so we just posted the keys through the door. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by MAUREEN - 28 August 2021

" Fair pricing. Efficient service. Always use this firm. "

" No problems, except that there was no car aerial to listen to radio!!!! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by PETER - 03 June 2021

" All good. "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by PAUL - 25 August 2020

" Auto Europe efficient "

" Not very good, was told reserved car type not available so would need to go up a car size to fit bags in, and charged more for this "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DEBORAH - 26 July 2020

" Straightforward and good value. "

" Swift and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ANDREW - 01 February 2020

" Will book again "

" Car had had a hard life "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

AVIGNON, FR - Reviewed by SOPHIE - 13 January 2020

" I am interested to see if autoeurope can assist me with returning the amount which I was overcharged for by sixt. "

" I was charged mistakedly for 10 days hire rather than 9 days hire. I queried this with the staff representative when I returned the car and he said he would talk to his boss to return the 27 euros for the extra incorrect day but I seem to have been charged the incorrect amount. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by JONATHAN - 28 December 2019

" N/A "

" N/A "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by WILLIAM - 18 December 2019

" Apart from the comments above, I was very pleased with the service and the car provided. "

" Only problem was that two days after I returned the car, Europcar called me to ask when I was returning it. When I provided the drop-off details, they checked and confirmed the car was there, and apolgised as they accepted it was their fault. So probably a problem in the local office. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by KRISHNA - 10 November 2019

" I have been renting cars about four to six times a year for many years, and I always use Auto Europe. Never let me down yet and the prices are very competitive. "

" All went faultlessly, and staff were friendly and efficient. Also, unlike some other car rental companies - which I refuse to use - Avis does not actually take the excess payment from your credit card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by PHILIP - 30 September 2019

" Easy to book. All went as written on the tin . Excellent. "

" Good car fair price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DONALD - 24 September 2019

" No problem with the booking of car with Auto Europe and would use your company again. The problem lies with the car hire company not Auto Europe "

" Chaos at the pick up point in Avignon TGV due to the volume of people arriving at the same time making very long queues which caused a lot of frustration. On returning the car finding the right car park was a nightmare and also no person to hand over car to. Waited a long time to hand keys to staff in Hertz office with no paperwork given to myself and nearly missed our return train due to the volume of people collecting their rental cars. Very dissatisfied and will never use Hertz or their partners Dollar & Thrifty again. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

AVIGNON, FR - Reviewed by MICHAEL - 23 September 2019

" Everything went well apart from the practical problem I have indicated above. "

" The problem is the difficulty of collecting the car from the Railway Station as the old facilities which used to exist at Avignon Airport have been withdrawn. This makes the location unattractive as it adds considerable time and expense to travel by taxi from the Airport to the Station "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ALAN - 19 September 2019

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by VALERIE - 19 September 2019

" Not pressurised to buy extras which makes a change from .most companies Very satisfied "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by CARMEN - 17 September 2019

" As above "

" Was unable to purchase a GPS for 2 days. My original booking stated zero cost for a child seat and GPS and when I arrived I was charged for them. I did not get the GPS but I obviously needed the child seat. So a complete lack of transparency. When we returned the car, the checking of the condition of the car was minimal apart from zoning into the tyre which dubiously had a nail in the front left tyre. Not five minutes before it had been fine. The Avis employee stated straight away that we hadn't taken out insurance so we will be charged whatever Avis quote it to be which was 316 euros. A complete joke! We were given no choice in this matter. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by PAUL - 10 September 2019

" excellent "

" excellent, pay your staff more "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by IAN - 09 September 2019

" I intend to share my experience with as many people as possible. "

" I accepted a quote for a budget Twingo. I was told on arrival that I was being upgraded? My original quote included a sat nav with no charge mentioned? My upgrade a Clio had a factory fitted sat nav. You then put a charge of 161.67eur. for this factory fitted accessory. I could buy one for that price!!! I expect this charge to be removed please. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by MAUREEN - 29 August 2019

" See above "

" The car was not full of petrol when I collected it, but only noticed this en route for destination 10 mins later. Not possible to turn back. Took photo of petrol gauge. Tried 7 times to phone . No answer. Personnel in europcar booth on return were offhand about this. Said they couldn't do anything and to email europcar, which I will. On collection of car it was implied that I could have a FREE upgrade. This was not the case. There was a surcharge. The transaction was in French and as I am bilingual, I could not possibly have misunderstood what was said. I was not happy to feel I was being pressurised. I have often used Europcar and have always been satisfied until this time. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by EDWARD - 29 August 2019

" This sort of thing ruins an good experience. "

" The main problem was a fake charge made to my card. The guy who checked the car at the end said everything was fine, diesel was full and no damage. I asked if I should go in and check out with the staff inside. He said no need everything was fine. A few days later there is a 30 euro charge for something on my card. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by PAUL - 27 August 2019

" Yes I would recommend "

" I have used Europcar through auto-europe.co.uk several times and the reservation, pick up and drop off are always very smooth. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by JULIE - 26 August 2019

" Nice car, good value and efficient pick-up and drop off. "

" Very efficient and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by LAIRCE - 17 August 2019

" The transaction was straightforward. All the information given. Just check the veículo before taken. "

" All transaction was easy and straightforward. When you pick up the car you are offered options. You are offered also types of insurance which I did not take. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by ALEX - 13 August 2019

" None "

" Incredibly unhelpful staff. In fact rude. Arrived with 3 adults and 2 children, who required car seats. All this was stipulated on the booking. Booked a Peugeot 308 or equivalent. Given a Renault Kaptur. I pointed out that the car offered was smaller than the car booked. They told me that they considered the Kaptur an upgrade. The boot was 25% smaller than a 308 and so we could not fit all our luggage. After 20 minutes in the 42-degree heat, had to cram everything into the front for the 3-hour drive. One car seat was defective, so that had to be replaced. We drove off only to find that the rear camera didn't work, the touch screen didn't work and the rubber seals around the sunroof came away. Brilliant. I called customer services, who apologised and agreed with me that the car was not an upgrade from the Peugeot 308. In fact, it was in the class below according to the customer service representative. That's totally unacceptable. We were lied to at Avignon TGV station. They agreed to switch the car because of the defects and the replacement was fine for the rest of the trip. In all, the worst experience I have ever had with a car hire company. To be honest I don't feel we should have even been paying for the hire in the end. I shall never use Sixt ever again and it has definitely impacted my view of AutoEurope too. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

AVIGNON, FR - Reviewed by TIM - 06 August 2019

" It always comes down to price! Whoever has the best deal, gets the job. "

" We have not received the promised email receipt. Today is Tuesday, we returned the car last Saturday. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by ROBERT - 06 August 2019

" I wasn't told that I was hiring a car from Budget via Avis or where at Avignon station I was to collect the car. "

" Arriving at Avignon Station they didn't have the car I'd asked for. They said it had a full tank of diesel but once on the road I discovered the tank was empty. I phoned Budget in UK and they sent an email to report this but when I took the car back they had no record of this. I am still waiting for the bill. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

AVIGNON, FR - Reviewed by GEORGE - 29 July 2019

" No fuss, hassle or unexpected items "

" Simple and easy - Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by JEANNE - 29 July 2019

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by CHARLOTTE - 29 July 2019

" Easy car hire. Would recommend "

" Great reception as our salesman spoke excellent English and gave us a bigger car when he saw our suitcases. Tried to sell us more insurance coverage but I think they are told to do that and wasn't too pushy. Nice car. Relaxed return. Would recommend. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by CAROL - 28 July 2019

" I live dealing with autoeurope! They always find a good deal and with a good supplier "

" I have no complaints about Europcar, they were helpful and didn't mind when I just dropped the keys and ran, as I had a train to catch. However, I'll never choose a Fiat again. The satnav system defied even my two children, who are much more into tech than I, and the driving experience wasn't great. The car was comfortable to ride in! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by MICHAEL - 23 July 2019

" No complaints "

" Very quick polite and efficient staff at Avignon tgv and Marseille airport, no complaints "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DAVID - 22 July 2019

" Excellent "

" Exvellent service from Europcar. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROMAN - 18 July 2019

" The car was not value for money. "

" The car was not value for money. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

AVIGNON, FR - Reviewed by PATRICIA - 03 July 2019

" as said staff were fine but vehicle poor "

" staff were pleasant but vehicle was in poor condition and I have hired many cars before, not with Hertz. Although all the dents and scratches were pointed out that was not the points. Number plate was peeling off and something was hanging off the back bumper. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

AVIGNON, FR - Reviewed by MARC - 30 June 2019

" god service "

" good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by ROGER - 24 June 2019

" See 3. "

" It was fine! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by SUSAN - 18 June 2019

" Very well organised and professional, friendly and helpful staff. "

" Frederique was very helpful as we needed to change our drop off location and she organised all of this plus got our car delivered o the central pick up location quickly when we arrived early. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by MAUREEN - 07 June 2019

" See above. "

" There was a problem with fuel guage . It was explained to me as I collected the car. Sadly the staff member's explanation was the opposite of what the problem really was , causing me to almost run out of fuel. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

AVIGNON, FR - Reviewed by NICHOLAS - 31 March 2019

" See above. "

" An easy experience and one I would be happy to repeat. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by EMANUEL - 15 February 2019

" see above "

" hitch free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by NICOLAS - 07 February 2019

" Problem-free. Friendly, helpful staff. Will use them again. "

" A problem-free experience, and very helpful staff. Recommended, and will use you again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by SAID - 31 October 2018

" Been using Auto Europe for more than 10 years now and I always been a satisfied customer! "

" Very disappointed to see that the car I booked weeks before was not available unless we waited an other 2 hours. Which was not possible. So the staff sold it to me as an « upgrade ». But having an estate instead of a compact is not an upgrade to me. Indeed I know it might be more expensive in theory but to park a car like that anywhere is a challenge. And again I didn't book that type of car. They said that was the only car available which I found difficult to believe. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by ANTHONY - 13 October 2018

" Auto Europe were very good. "

" It was all a standard procedure. The car bodywork was quite dirty and a previous hirer had somehow managed to get what looked like superglue over the bodywork and had then proceeded to try and remove it with a scourer scratching the bodywork. I was not informed the car was in this condition and immediately walked back to the office to inform the staff of what I found before taking the car away. The details of the damage was then added to my contract. Bit disappointing really. I am also still waiting for my 800 euro deposit to be returned having been told it would be returned immediately. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AVIGNON, FR - Reviewed by SALLY - 19 September 2018

" I have had good experiences with Auto Europe in the past but I would never choose Avis again as it is not the first time I have had a dirty car. "

" First car I was given was automatic. Second car did not have the GPS that I had pre-ordered. The car had quite a few dents. It stank of cigarette smoke. Car was very fuel efficient however. Most clients were having to come back to the service desk because there was something wrong with the car they had been allocated. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

AVIGNON, FR - Reviewed by COLIN - 17 September 2018

" Fabulous day "

" Paid an upgrade for a BMW 4 Series convertible...... Amazing car smiled all day "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by JAMES - 16 September 2018

" good "

" good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by XAVIER - 05 September 2018

" I would like a days hire cost refunded to me from Avis and would appreciate your assistance in recovering this. "

" The staff would not allow collection of the vehicle until the exact booked time, even though cars were available. They were generally not customer friendly. The car broke down after one hour with electronic problems stating that the car was broken on the dashboard. Upon calling Avis 6 times a repair truck came and took the car away after 7hours, following which I was not called back twice by Avis to arrange a replacement car. I called Avis the next morning and was told I had to go back to Avignon personally to collect a replacement car - meaning a 3hour round trip and essentially being without a car for 24hours. During this period I had to cancel a dinner appointment and a planned village tour visit. Overall I feel Avis has a terrible customer service. A replacement car should have been brought to me and swapped for the broken one simultaneously. No apology was given nor offer to reimburse the lost day. Zero stars. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by ROBERT - 04 September 2018

" Easy on line booking. "

" Easy to get to from the TGV station in Avignon, bit of a walk to get to car which wasn't straight forward and windows were not clear from being washed with lots of annoying water marks which I had to clean before driving to see wing mirrors properly. Easy drop off. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by DANIEL - 02 September 2018

" Great range of options presented in an easy to navigate website, will be using Auto Europe again for sure. "

" Very smooth and easy pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DUNCAN - 31 August 2018

" See #3 "

" My rental was managed by Hertz at Avignon station. They were very good. The drop off was quick and painless ( I had no issues), but I didn't sign a return note, and thought I should have been asked to sign across the return showing no issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by MICHAEL - 28 August 2018

" Not sure we were given accurate info about pick up/ drop off , incurring us a Euro 40 taxi fare. "

" Good service, but puzzled why we were told by AutoEurope that there was no collect / drop off facility at Avignon Airport on Saturdays, when there was an Avis desk open and people appeared to be booking cars from the Airport on arrival. We also arranged drop off at Avignon Airport when we collected the car ftomAvignon TGV station. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by ROBERT - 28 August 2018

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DENISE - 26 August 2018

" Efficient friendly service "

" Excellent service. Very good car. All very friendly and quick. Easy to return car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by HARRY - 14 August 2018

" Quite straightforward. "

" Everything was fine except the car was supplied with visible large scratches which is rather disappointing on a premium/prestige vehicle "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AVIGNON, FR - Reviewed by GORDON - 07 August 2018

" Above "

" Very pleased but scratched the side and discovered i had not insured as i thought i had. Now waiting to hear the cost. I hope you are lenient in view of being longstanding customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by LEONARD - 31 July 2018

" Next time I go to France I will use Auto Europe for the complete hire. Your customer service is superb! "

" Ordered an automatic and paid over £630 for it! The car supplied was an estate car one size bigger than I had ordered! The car lasted 2 days before the plastic/rubber piece under the wheel arch that protects the engine fell off and got caught up in the wheels so we had to pull it off! Avis sent out a Mechanic who told me to take car to office in Beziers to get a replacement! Did this on the Wednesday and were supplied with a manual Renault Clio, 2 sizes down from original supplied! Asked if they could change it for an automatic, they refused, so asked them to get one for 5 days later, also refused! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

AVIGNON, FR - Reviewed by PHILIP - 31 July 2018

" Need to speed up the system you already have all information so why does it take so long "

" Too slow took ages to get and drop off the car "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

AVIGNON, FR - Reviewed by PETER - 31 July 2018

" See above. Please let me know about the refund I am due. "

" We were given a car (a Peugeot)which wasn't roadworthy. It made a worrying noise and so the next day had to drive back to Avignon and exchange the car. We were given a smaller, cheaper car (a Fiat) but not refunded the difference. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 2

AVIGNON, FR - Reviewed by PAUL - 30 July 2018

" It pays to rent with a big company "

" Smooth and hassle free "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by GEORGE - 29 July 2018

" Car was great, good condition. Our only problem was find rental return at Avignon TGV, not well sign posted from main road "

" We picked car up from Hertz counter as shown on our agreement email. They were great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by SIMON - 19 July 2018

" Very good all round - excellent value in particular. "

" Very good although collection was very busy and a bit chaotic. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by IAN - 16 July 2018

" As above "

" We were seen almost immediately and offered an upgrade which was fine. The car was in new condition and on return only minute or 2 was needed to hand it in. Reception and handover staff were helpful beyond the call of duty "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DERRYL - 15 July 2018

" very positive "

" very positive "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by RICHARD - 09 July 2018

" Will be judged finally on how well the excess insurance covers the repairs to the first car that was broken into. Yet to have the bill. "

" Very good experience. They soon changed our car when we had the original one broken into. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by JULIA - 03 July 2018

" Booking procedure with Auto Europe fine. Very unhappy with the experience with Enterprise. "

" Queued 30 mins on arrival - no problem with this as Avignon is always busy, however then had to wait more than another 30 mins as no car was available/ready. Got away 3.20 although car booked for 2pm. Charged Eur 96 for second driver although my voucher quite plainly stated second driver charge was Eur 34.11. Absolutely no representative around on return, waited a while - in the end had to leave keys on desk and run for our train. I have now a further charge of £27.72 on my credit card - I have absolutely no idea what this is for. The car was returned within time and had been filled with fuel. My £250 deposit has yet to be returned. Very unhappy with the whole rental (car itself was fine). "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by JOANNA - 02 July 2018

" When I booked, I was under the impression that I could make changes, however when I tried to amend the drop off times by 2 hours I was told this was not possible. I was told I needed to phone the french Europcar/Keddy office directly. "

" The wait at Europcar when we arrived was extremely long! It seemed to take longer as everyone was being asked if they wanted to upgrade! As everyone had already submitted their information on line, it seemed a very unecessary wait. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by DAVID - 27 June 2018

" Overall, very good. "

" Need to make it easierv to pick up car at the airport. The web said this wasn't possible, but others had arranged that. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AVIGNON, FR - Reviewed by JANE - 18 June 2018

" As above, very dissatisfied as to why I am still awaiting my refund, & have as yet no explanation as to why 29.28 is to be deducted from my deposit, when drop off was on time with a full tank of fuel, & there was no mention of any deduction from Sonia, who inspected the car on return "

" I am still awaiting a refund from the deposit paid, & an explanation as to why 29.28 Euro is being deducted from the deposit paid, when the car was returned on time, with a full tank of fuel, & no mention at that time of any deduction. I have spoke to & emailed customer service this morning, & waiting a response! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by JAMES - 15 June 2018

" Overall, good price. Very quick processing at the counter by polite, friendly staff. One word of warning: check EVERY part of the car before accepting it and take photographs. "

" One slight criticism: the car had not been washed and had also been passed off to me as having no scratches etc. After wiping away dirt and dust, I found four significant marks which meant that I had to go back to the office, queue for 20 minutes then go through the process of confirming the pre rental condition of the vehicle. Overall I was delayed by an hour because by then, the traffic had built up! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AVIGNON, FR - Reviewed by GEORGES - 13 June 2018

" All good. Have used Autoeurope before and can recommend it. "

" All good. Nothing really to say. Car was clean, worked well. Few scratches on the body but nothing dramatic. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by JEROME - 16 May 2018

" No complaints about autoeuope, great service as per normal "

" Slow two stage check in process - There was one other person collecting a car, yet it still took 30 minutes "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

AVIGNON, FR - Reviewed by MICHAEL - 10 June 2015

" easy to deal with on the internet. very reasonable prices "

" I was dealt with very well and civilly and the return of the car was made without any problems. I will certainly use the company again "

AVIGNON, FR - Reviewed by DAVID - 01 June 2015

" Having ordered a Fiat 500 or similar, we arrived at the Enterprise office to be told that they had no cars available and we could take their small Enterprise van. If we returned two days later, they said, cars would be available. That however, would have necessitated a two-hour round trip from our base. So we were stuck with the van for 8 days. We were in Provence with a party of 26 friends, but we were unable to offer lifts to any of the organised events for other people in the group as the van had only 2 seats. When we returned the vehicle they asked if we were satisfied. Clearly, we were not satisfied, and received a 15% OFF ticket for a future Enterprise rental. They also had the audacity to ask if we had left the tank full of diesel. "

AVIGNON, FR - Reviewed by GODFREY - 25 May 2015

" Excellent personal service at Avignon. Only complaint was that the car offered was larger and more complex than the one we ordered. However, by waiting an hour we were supplied with what we wanted. USA office found a car when direct enquiries of French suppliers produced nothing. "

" See above "

AVIGNON, FR - Reviewed by ROBERT - 20 May 2015

" Pick up ok if a little disorganised and agent seemed unsure of what she was doing. Drop off agent was rude and threatening demanded that we return to car, a ten minute walk, to inspect it to be sure of milage and any damage, even though I assured her it was fine. Then didn't even check milage, said it didn't matter. Agent that was out by car originally, ignored me. I am sure that if they had been busy, they would have said just drop the key. Never had this problem with EuRopcar or Avis whom I have mainly used with you. "

AVIGNON, FR - Reviewed by CONRAD - 17 March 2015

" I found the experience completely satisfactory "

" When I initially arrived there was only one person behind the desk 5 minutes later the other two staff appeared from behind on a smoking break but when they arrived things moved swiftly, drop off was excelent "

AVIGNON, FR - Reviewed by KRISHNA - 06 January 2015

" You offered the best value, actually beat the hire company's own best quote, and the whole admin process was simple and efficient. Thanks, and well done. "

" Helpful, friendly and the rep spoke very good English. They also upgraded the car, unasked and at no extra cost. I've used Citer before, and I will again. They are consistently best value at Avignon TGV. "

AVIGNON, FR - Reviewed by RICHARD - 01 September 2014

" Easy to book, best prices. "

" Good, but the Avignon TGV information desk sent us to a garage 2km away which was not the right one. The Avignon TGV Europecar desk "

AVIGNON, FR - Reviewed by MICHAEL - 12 June 2014

" Reserving a car for holiday in France for 3 weeks was easy and satisfactory. "

" Perfectly satisfactory. No problems "

AVIGNON, FR - Reviewed by SUSANNAH - 24 June 2013

" Booking was very easy Hire price was reasonable The car was good quality "

" The staff were v polite but the queue was long and we had to wait again to be taken to the actual off site location of the car. The car had at least 3 bashes already which had not been noted on the paperwork. The car had no water in the washer at all and a warning light showing an airbag was not working and that there might be a problem with the tyre pressure. Another warning light came on which we could not identify. The proximity of the fuel station is brilliant and the return of the car was very easy. "