AVIS ISRAEL Car Rental Reviews

JERUSALEM, IL - Reviewed by DMITRY - 03 July 2023

" Great prices. "

" The car provided was dirty and seriously dated. Baby seat was really dirty. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by RICHARD - 02 July 2023

" Good value as always "

" The vehicle collection was incredibly slow. Initially i was given a dirty car smelling of smoke which looked like it had not been cleaned inside. It was not fit for rental. I complained and then was given a very new car which was excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by TIMOTHY - 28 April 2022

" Auto Europe are the go-to car hire brokers. "

" Counter staff quite disinterested particularly in Jerusalem bordering on rude. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by KARIM - 19 April 2022

" Experience with Auto Europe was fine - it is Avis which is appalling, and Avis at Tel Aviv airport in particular - i have had good experiences with them in other countries "

" The car had not been cleaned in a while before the rental - there was dust, some loose bits at the back and some stains on the seats, plus the mark of previous customers' GPS holders and fingers on the windshield, which is bad enough to begin with, but even worse in covid times... I also got a random charge on my card 3 weeks after returning the car,without any notification fromAvis via email or other. I have rarely had a worse car rental experience "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TEL AVIV, IL - Reviewed by ROEE - 17 June 2021

" Smooth process comparing to other providers I used before, only thing problematic is that you can never tell final amount due to all the additional fees and taxes. "

" Did their job. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by OLGA - 26 May 2021

" There was a problem with the car collection at the airport. I was not informed that there is no Avis office at the terminal and the communication with the staff was not helpful. "

" There was a problem with the car collection at the airport. I was not informed that there is no Avis office at the terminal and the communication with the staff was not helpful. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

RISHON LETZION, IL - Reviewed by MEIRAV - 21 February 2021

" All went smoothly from booking to drop off and the price was unbeatable too. "

" It was not Avis! It was ELBAR Great costumer service, easy to collect and drop off too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by ROBERT - 09 September 2020

" I have continued to be charged by Avis for months after the rental has been completed. The original charge was £171.82, but an additional £26.17 has been taken in three payments since then - the most recent being 7th September 2020. Please advise how I can raise a formal complaint and stop these ongoing charges! "

" I have continued to be charged by Avis for months after the rental has been completed. The original charge was £171.82, but an additional £26.17 has been taken in three payments since then - the most recent being 7th September 2020. Please advise how I can raise a formal complaint and stop these ongoing charges! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by ELLIOTT - 16 January 2019

" I like auto europe but would not use Avis again. Also with auto europe, I thought I was paying all fees. But Avis still charged me extra for tax and an airport drop off fee which I didn't know about. You should include ALL fees on your site. "

" Staff in Avis counter in Jerusalem where I picked up the car were extremely rude and unfriendly. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by STEVEN - 21 January 2015

" Excellent quick services Excellent car "

" Excellent -hire was from airport "

TEL AVIV, IL - Reviewed by JONATHAN - 17 May 2014

" this worked very well in every way "

" Counter staff at the airport were ok but appeared disinterested. The chap who handed over the car was completely disinterested and not ok. Staff at the rental office were much better. "

JERUSALEM, IL - Reviewed by JOSEPH - 23 January 2014

" I have booked car hire through autoeurope for years and have found it reliable and economical. I think your website could be improved. It is not always clear how to make certain choices. For instance, the pick up/drop off location forces you to make a specific choice of address (which implies a choice of car rental provider) rather than a generic choice, eg downtown. This wastes time as for instance in Israel different companies close at different times on Friday. Also I am not clear how to make the choice of currency as I found myself being billed in US$ which means my credit card company will charge me for converting to GB£. "

TEL AVIV, IL - Reviewed by NIGEL - 12 December 2013

" Efficient Service and competitive pricing "

" Issues with allocated car, had to be changed which was done quickly and easily "

TEL AVIV, IL - Reviewed by JACQUELINE - 21 October 2013

" very helpful staff. no problems with car or service when getting car. competitive rates. am very satisfied "

" this time i actually got the car i ordered!!! "