Auto Europe
- North America
- Central America
AVIS ITALY CUSTOMER REVIEWS
- 6.1
- 6.4
- 7.4
- 8.1
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS ITALY Car Rental Reviews
Average Rating for Avis :
AREZZO, IT - Reviewed by NICOLA - 21 September 2025
" Extremely disappointing experience from Avis Arezzo; no onboarding was done on vehicle; and the engine light came on within two hours of picking up for a 10 day trip. Extremely stressful. Luckily Avis in Lucca wen't beyond to accommodate us with another car the next day--after we finally made it to our apartment at 10pm the night before; and only due to the help of local pharmacists in Peccioli, who negotiated a pick up when no taxis or tow truck driver were able to arrive within 8 hours of initial break down call. As above, I have been charged a final amount despite requesting at the time not to be charged until our costs to reach our accommodation had been taken into consideration. "
" Within 2 hours of picking up the car, and while in an unpopulated, and hilly area the engine light came on, and power was lost during acceleration. Managed to get to a small town, and request assistance. This took 8 hours. Formally requested not to be charged the final amount at drop off whilst refunds for taxis and train tickets to destination were processed--however this has been done. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TAORMINA, IT - Reviewed by MICHAEL - 07 September 2025
" Easy to book and gives clear costing and options on companies. I added auto Europe insurance which was cheaper than the actual hire car companies. Only issue was I was looking to pick it up ear later than planned, as per documentation I call Auto Europe to let them know, they were a little unhelpful and condescending. I ended up sorting with local AVIS office direct who were very helpful. "
" Easy to pick up and was shown how all the various controls worked on the car. Everything was explained clearly.. Only issue is limited opening hours of the office in Taormina "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIMOTHY - 27 August 2025
" The waiting after traveling was awful and totally unacceptable. It to longer to get the car then travel from uk. Literally awful, so hot and a fifty people all waiting "
" We had to wait two hours to collect the car, then we had to wait for the car as it wasn't ready, no staff to help and those that were there had no idea. So we walked around and eventually found the car "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by TIMOTHY - 22 August 2025
" Auto Europe was great as usual but Avis are complete cowboys "
" The kiosk did not seem prepared for my arrival. The contract was changed by handwritten note, and I was given a car which had 75000km and had damage on every panel - when I queried was told "all our cars are damaged". I gave the car back in identical condition, filled with fuel, and was charged £16.29 with no explanation. This is the reason people do not trust rental car companies! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by NICOLAS - 13 July 2025
" Auto europe is good, and I have used for many years,but disappointing that the experience has little bearing on the rental provider. "
" The quickpass process was not evident,counter staff very slow and unprepared.Tha car may have been avis, but the car had 89k kilometers,holes in the carpets and was bad smelling. Probably dampness.Not avis quality. I believe the promo offers are a way of renting out end of life car rental pool cars.not a genuine offer. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 3
AREZZO, IT - Reviewed by TIMOTHY - 29 June 2025
" Both pick-up and drop-off were straightforward and efficient. I would be happy to use them again. "
" Very positive. Great staff at the Avis Arezzo office who were friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ABIGAIL - 28 June 2025
" Auto Europe is a great company as their Excess cover policy and excellent customer care is reassuring "
" Smooth process, and car was easy to drive "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GIOVANNA - 04 May 2025
" All good "
" Adding another driver really pushed the cost up as did the fuel up front option. I was not familiar with this so paid 60 euros up front and only used 25 euros of petrol which meant Avis made a 40 euros profit out of me not happy!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANDREW - 08 January 2025
" As above "
" Avis car rental return is very difficult to find at Malpasensa, nearly missed the flight. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by DURAID - 17 October 2024
" Excellent "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CROTONE, IT - Reviewed by BARBARA - 09 October 2024
" Nice easy experience . Good clean car "
" Nice clean car . Good experience in general "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by TOBY - 08 October 2024
" Just did the job well and honestly. "
" Very easy and no nasty surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GEORGE - 30 September 2024
" The Ford Fiesta drove well but seemed to have many electronic warnings emitting odd noises. A handbook in English would have been helpful. "
" Both the Avis pick up and return administration were first class and timeous. Bologna airport could be better sign posted from the A1. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by PAUL - 30 September 2024
" No problems with the booking. "
" Drop-off was a challenge as we were returning the car to a different place than we collected it from. There was no signage to the Avis parking places (we dropped off before the office was opn) so we ended up parking at the wrong place and dropping the keys in the wrong box. I was then charged for something extra which was unclear and had to dsipute. I think that has been resolved now with thanks to Avis customer care. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
ROME, IT - Reviewed by SIMON - 17 September 2024
" No issues with booking service "
" We were given a €150 additional top up payment owing to a premium airport surcjarge we are were unaware of. Feels like we've been conned! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAVID JAMES - 29 July 2024
" Overall, I'd go with Avis again "
" Overall, it was good. When we picked up the car there was a warning light on that we only noticed after driving off, so it would've been nice for this to be highlighted before we left. Also, the QuickPass line was not clearly marked out at the counter -- we weren't the only ones to miss it. Drop off experience was great though, especial the polite, friendly and efficient Filippo or Philipo (apologies, I'm not sure the spelling) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by ANTONY - 07 July 2024
" Great modern car at reasonable prices "
" Very efficient and friendly service from Manuela. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by LUCINDA - 30 June 2024
" Like the fact that everything paid for upfront so no wrangling with the hire company "
" Only downside was car was only three-quarters full of petrol when I picked it up but queues were too great to wait to tell them "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PATRICK - 20 June 2024
" Whilst I paid online prior to collecting the car, I had to pay an additional £600 for things like tax, location surcharges, other surcharges. Hence, the payment online did not reflect in anyway what I was getting. "
" Whilst I paid online prior to collecting the car, I had to pay an additional £600 for things like tax, location surcharges, other surcharges. Hence, the payment online did not reflect in anyway what I was getting. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
STRESA, IT - Reviewed by ALASTAIR - 18 June 2024
" Satisfactory "
" Pick up member of staff kept us waiting whilst on a phone call & didn't acknowledge us. Lack of friendly professionalism ,didn't explain documentation & payment. Failed to do a walk around check on hire car with us (especially on pre-existing damage on vehicle), didn't do familiarisation of vehicle. Just pointed to the vehicle parked on the opposite side of the road. This is probably the worst hire car pick up service we have every received & we've hired lots of cars over the years. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by RODNEY - 01 June 2024
" See above "
" Generally satisfied. But 1. Tyre pressures under inflated 2. Fuel tank not full only showing 590 Kim's but when full should show 790kms 3. Windscreen wipers very poor condition . Always use Avis but this not their usual excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ALESSANDRO - 07 April 2024
" AutoEirope was fine but the experience with Avis not so much for the reasons provided above. "
" The conditions and choice of availabke vehicles were very poor. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
VENICE, IT - Reviewed by MARTINA - 11 January 2024
" You guys are fine, but you need to work a better deal for customers as far as Italy is concerned. You need to protect us customers against the usual rip off in Italy! "
" Incredible frustrating and dissapointing. When we use Avis in Spain, it is always a pleasant and smooth experience, but in Italy Mamma mia! as they say. The charged us for snow chains like 30 euros for 2 1/2 days. First, the cost of news ones are 30 euros. Most important, if you are obliged by Law in Italy to have in all cars why is not it included on the price when booking via auto europe. Customers do not have a choice as you have to comply with the Law and Avis Italy charges whatever they want on the top. Don't you agree if every car should have one by Law it must be included on the booking price as you will have to have it anyway? It is a disgrace to be honest! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by RAYMOND CATTERMOLE - 09 October 2023
" TERRIBLE EXPERIENCE. "
" We had an emergency when returning the vehicle outside opening hours at about 06:00. I left my paspport and bank cards in the car and could not retrieved them after I posted the keys in Avis letterbox. THERE WAS NO EMERGENCY NUMBER FOR ANY DUTY STAFF NEAR THE OFFICE. POOR SERVICE FROM AVIS. I MISSED MY FLIGHT. ALSO THE CHARGES FOR THE VEHICLE WERE EXCESSIVE, WITN SOME CHARGES NOT CHARGED BY YOUR COMPETITORS. I WILL NEVER USE AVIS AGAIN. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JOHN - 09 October 2023
" As above "
" Do not use Avis Italia – they are scammers My wife and I hired a Mitsubishu Space in late September at Sicily's Palermo airport. When we picked the car up I noticed that it had a few minor marks and scratches and started taking pictures of the (white) bodywork. An Avis employee came up and told me I didn't need to take pictures because "we know this car". I carried on photographing anyway but I guess his comment must have distracted me because I ended up missing a few places. In retrospect, a red flag should have gone up and I should have done a video, because when we returned the car a week later to Catania airport, the guy on the reception desk took a full set of pictures. He claimed that several marks – all tiny ones and including one that he claimed was a dent and that I maintain was part of the contour of the bodywork – had been added to the car during our hire period. To the best of my knowledge, only one mark was new, a small scuff mark on the back bumper right next to a virtually identical mark that was there already – and was photographed by me- when we picked the car up. In other words, Avis is happy to hire out the car with small marks and indentations on the bodywork, but still charged me nearly £1,300 – including a fee for taking photos of the car - for damage when I returned it. So I would bet another £1,300 that none of my money will actually be spent on repairs, and would challenge Avis to prove otherwise – or that their outfit on Sicily isn't operating what my experience suggests is essentially a scam. I would also argue that the car was not serviced properly before I picked it up as the brakes started making a loud noise – worn pads? - several days into our hire period. On this basis I have I have instructed my credit card company to contest the charge and, since I have had no response from Avis several days after emailing them a letter of complaint, will also be referring the matter to the industry ombudsman. For me, this has been an expensive lesson learnt, and I would strongly recommend avoiding Avis in Italy even (or especially) if they appear to be offering a better deal than their rivals. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by DAVID LYNN - 05 October 2023
" The %00 was a delight. Perfect. "
" Easy access, no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DION - 26 September 2023
" The price we had off you wasn't the total price to pay, ended up being over double. Very disappointed as we hadn't budgeted for that and don't have that money spare. "
" Cost almost twice as much as what we booked with through you guys! Your adverts aren't cleat enough either. Car had broken tail light glass abd dents when we picked it up. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PISA, IT - Reviewed by GRAHAM - 26 September 2023
" All good and no hassles. "
" Generally always good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUZANNE - 24 September 2023
" No problem "
" Quick and effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by HARRISON - 22 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ROGER - 15 August 2023
" great comparison and easy to use "
" Generally very good but despite belief called to confirm quickpass I continued to receive numerous emails asking me too ned details for quickness which was confusing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JAMES - 09 August 2023
" good booking experience with AE "
" the process as the desk was so slow and for no reason. They then allowed people to jump to queue even though they had a ticketing system "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROLAND - 17 July 2023
" Ok - but frustrating that Avis is encouraging staff to up sell and look for car damage to extract money (when there isn't any). "
" Drop off a little chaotic - and usual attempt to suggest unmarked damage., before conceding it was in fact prior to our booking "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by RAFFAELE D'ANGELO - 19 May 2023
" Autoeurope is a scam now. I used them always in the past with great service. This instance was very disappointing as my trip got cancelled due to medical emergency and they blatantly refused to refund. I will be using bank claim back. "
" Autoeurope is a scam now. I used them always in the past with great service. This instance was very disappointing as my trip got cancelled due to medical emergency and they blatantly refused to refund. I will be using bank claim back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by CAROLINE - 08 May 2023
" For customer satisfaction it would be helpful if there was more coordination between the car hirer and the agent as getting emails from both parties in the run-up was somewhat confusing. "
" The car was in excellent condition and staff helpful. We were confused that they offered us more insurance cover as this was already covered by Auto Europe, and was money grabbing "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TONY - 11 April 2023
" All went well "
" All went well "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by MICHELLE - 24 February 2023
" Our hire car was cancelled, the member of staff couldn't have cared less or been any less helpful if he tried. I never complain about any service but this experience was terrible and could have ruined our whole visit, given that we were staying 2 hours drive away from the airport. Luckily the staff member at Hertz who was in the box next door was extremely helpful and despite the cost being higher than what we paid with you, we will use them every time possible in future. Ps, I'm still awaiting my £90 refund "
" No problem with Avis, just auto Europe. My only issue is that my refund hasn't yet been sent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by LUIGI - 24 January 2023
" It was all good. If they send the receipt / invoice for the damage then it will be better "
" Only problem is that there was damage to the bodywork as a result of my car being hit in a supermarket car park. I was told Avis would take money from my credit card and I would have to claim back off Auto Europe. I haven't received anything from Avia but note that they have taken £178 from my credit card. I need a receipt or invoice or something so I can claim from Auto Europe. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ADRIAN - 26 October 2022
" Just go direct to the company of choice "
" Couldn't contact them when having the car as no human was available . Also when buying the extra insurance it was dearer than you quoted but a long way . "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by STEPHEN - 05 October 2022
" It all went as planned. "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by PAUL - 29 September 2022
" Good value as usual "
" Car was very dirty but otherwise fine staff very good, stayed late after flight was delayed "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by DESMOND - 26 September 2022
" Helpful and friendly staff at Pisa airport "
" Satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by KEITH - 21 September 2022
" I will be almost completely happy with the experience if you are able to provide the explanation requested above, please. "
" There was a small charge on return of the vehicle even though I returned it with a full tank of fuel and there was no other reason for a fee to be paid locally. The Avis invoice shows the charges for 9 days, an airport supplement and a driver supplement (total EUR 25.80 for this), and no other items, adding to EUR 843.31 incl tax, against which a voucher credit of EUR 837.10 has been given. I have paid the remaining EUR 6.21, which is negligible, but I am unhappy that I haven't seen a reason for the voucher not covering the full cost as anticipated. Can you add any explanation? Thank you "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AREZZO, IT - Reviewed by KRZYSZTOF - 17 September 2022
" I didn't like that they charged extra deposit for a fuel, also the auto europe extra insurance was external one from Avis. Apart of these two factor nice and easy rental. "
" Nice and smooth car rental. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VERONA, IT - Reviewed by DAVID - 15 September 2022
" Auto Europe are fine if you just want to make an initial booking. Once the booking has been made, there the help ends!!! We tried on five occasions to call the number given to elicite help in making the urgent last minute changes regarding the return of the car ( see above) on 4 of those, we were cut off half way through the call. On the 5 th occasion I was told that you could not help. In conclusion, I don't think we will use Auto Europe again to book a car hire as there is no onward support. "
" Avis were really helpful and friendly. We did however need to make an emergency change to our return date, ( reduced by one day and to a different Milan Airport.) although able to contact them initially by their automated phone system in English, as soon as the call was put through to the airport, it was picked up in Italian. So we couldn't actually speak to anyone to talk about this prior to the return. However once at the airport, Avis were brilliant. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MICHAEL - 11 September 2022
" Very easy to book with AutoEurope "
" Disappointed with the condition of the vehicle "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by PAUL - 07 September 2022
" Good experience though very expensive "
" The price of the rental was very high "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VERONA, IT - Reviewed by RICHARD - 04 September 2022
" Very positive, very happy "
" Anna at check in was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ANDREW - 31 August 2022
" The car cost over 2x similar rental 1 year ago. "
" We arrived 90 minutes after the contracted pickup time, we were told "the Voucher is time limited, there may not be a car available to you due to you being so late". Also we were told the crocheted had no scratches, but it had many. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by MICHAEL - 26 August 2022
" All good. Can't ask for more. "
" Really easy pickup. No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIAN - 15 August 2022
" Fantastic service all round. "
" Can't fault the service at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STRESA, IT - Reviewed by SAMUEL - 12 August 2022
" Great overall experience "
" Great overall experience, although car not cleaned to a good standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by ROBERT - 11 August 2022
" See above. "
" I have already provided feedback to Avis direct but I couldn't fault their service; well worth the higher cost compared to budget companies. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ALESSANDRO - 11 August 2022
" Auto Europe experience has been good, as always. Negative experience with AVIS Milano Centrale "
" Our experience with AVIS at Stazione Centrale Milano hasn't been satisfactory, especially considering the high price we were charged. In the week before the rental, we were reminded several times by email and on the phone to check-in online to speed up the process of picking up the car. We did so, answering online all the questions about whether we wished to purchase additional services or coverage. On arrival at Milano Centrale we went to the AVIS office just at the entrance of the station, and they told us that we didn't need to do anything there, since the online check-in, and that we only needed to go and pick-up the car. The pick-up point is a bit far, but worse, the entrance is not suitable for pedestrians in general, never mind whether you are carrying big suitcases! On the other hand, other car rental companies like Hertz are located on the upper floor of the same building with easy access by lift. At the pick-up point desk, they forced me to be on the phone with the desk lady at the office where we had just been told we didn't need to do anything because I checked in online already. Firstly, she tried to give us a 3-door car when we booked a 5-door car. She then tried to over-sell us a bigger car for an extra daily charge, and then she tried to sell us the insurances that I already declined when I did the check in online. What a waste of time in 35-degree heat! Finally, the car wasn't in great condition: the windscreen had a big chip on the main wind screen. We feared it might crack completely. It didn't happen, luckily, but it was such a nuisance for visibility anyway! The entertainment system was also a pain, we weren't allowed to connect our own devices by Bluetooth because too many have been already connected by previous customers, so it was locked to new devices. Therefore, we couldn't listen to our own music for the entirety of our holiday, only to the radio. From AVIS in Milan, you would expect a better value for money. Next time we will be happy to pay a little extra and go with Hertz. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by GURPREET - 08 August 2022
" Auto Europe were not transparent with the charges. See my official complaint. "
" See official complaint that I have raised. Over £1100 of hidden costs! Unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by AMY - 06 August 2022
" Car had scratches not detailed on paperwork too. Very unsatisfactory experience. "
" Counter Staff were rude and argumentative. The price of everything went up so I ended up spending hundreds more than expected Despite reserving a car seat, and having evidence, I was told I hadn't "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by ROGER - 02 August 2022
" Auto Europe we great to deal with but Avis was extremely disappointing "
" Even though we registered for Quick Pass, it took ages to get the car - huge queues. Also for the price I was very disappointed with the car - tiny, underpowered and pretty old "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by PAUL - 01 August 2022
" See above "
" Difficult to find due to inadequate signage. Trying to find the right car park at drop off was a nightmare. The pipe work for the car's windscreen washers was disconnected and not working, so we had to repair it. The passenger side wiperblade was faulty. No one showed us how to operate the SatNav, which we objected to paying extra for when it's comes as standard with the vehicle, and has to be used with your mobile phone. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
LAMEZIA TERME, IT - Reviewed by GIOVANNI - 27 July 2022
" To exspence "
" Molta molta cara moltissima "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICHARD - 19 July 2022
" Auto Europe provided a good service but AVIS let the whole experience down. "
" There was no queuing system at the counter which was just a free for all. The car delivered was not clean and had significant damage to the nearside. I was told that this was the only vehicle available. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by CHRIS - 19 July 2022
" Avis pick up in Palermo airport was terrible "
" pick up in Palermo airport was terrible "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AREZZO, IT - Reviewed by STEPHEN - 11 July 2022
" Very good customer service. Polite and friendly staff "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 07 July 2022
" Incredibly expensive "
" Very expensive dirty car , "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by RICHARD - 04 July 2022
" Excellent "
" Very friendly and professional staff, efficient and helpful - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by VINCE - 01 July 2022
" Overall a very positive experience with the exception of the vehicle quality noted. It didn't spoil my overall impression of the service and the vehicle was excellent other than that. "
" My only negative was that the vehicle damage shown on the form only showed a small dent in the front bumper. Upon inspection, i had to point out to the man at handover, that there were scratches on every panel, including the roof, a dented door and damaged alloys. These were added to the rental document and there was no issue when i returned the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ROBERT - 16 June 2022
" Easy to book with good variety of options of suppliers and useful rental co. ratings "
" Car was a bit creaky and had quite a few scrapes. Avis staff very good and speedy pick up worked well once I found where to go! (not well signed from arrivals hall) "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by ALEXANDRA - 14 June 2022
" I'm a little less enthusiastic about AutoEurope because I wondered whether Avis's unwillingness to deliver decent service related to our having arranged the booking through a third party. It concerns me that we paid well over the odds for the car and whilst we got a refund on the second driver (because presumably Avis had taken that money directly) redress opportunities seem limited. I would be very reluctant to use Avis again (and Pisa is an airport through which I travel regularly). "
" We had booked a 'special' compact automatic but when we arrived at the front desk were offered a Toyota Corolla and told it was in the same class. We were offered an Audi A3 but this involved an additional charge which we hadn't budgeted for. They also tried to sell us Sat Nav which was integral to the car anyway. In the parking lot discovered that a Toyota Corolla was an estate (who knew?), which was wholly unsuitable for where we staying. The parking lot staff found us a Renault Clio which was both automatic and compact but not 'special'. We were too tired to do anything more and drove off it. The parking lot staff were great; the front desk woman had an abrasive manner and arguably if as the seller you can't supply what was ordered the onus is on you to make good, not fob the buyer off with something less than was paid for. We should have argued this but just too tired (something I suspect they rely on). I have already fed this back to Avis who very swiftly responded to the negative feedback so that side of customer service is okay. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANDRZEJ - 07 June 2022
" Very satisfied on every measure - communication, price, quality of product - all excellent. "
" I have used a diverse range of car hire outlets and this has been one of my best experiences. Exceptionally professional - efficient and obliging. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROSALIND - 01 June 2022
" Dealing with Avis support was horibble and wasted a day of our honeymoon. "
" We paid extra to go with a well established brand like Avis. We paid for the full protection plan and when we needed it had huge trouble. We were in Austria having got the car from Italy. We had a flat tyre and had to spend an entire day on the phone with Avis trying to get it fixed. Avis Italy was very difficult to actually get through to and we had to call at least 3 times each time to get through to someone. We were then given very inconsistent information that was often contracdictory. We lost a day of our honeymoon on the phone and had to eventually pay for the fix ourselves when Avis finally arranged something and then had to be reinbursed through Avis. This was an awful experience. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARK - 29 May 2022
" Great hire car but was very unclear about the pricing - was expecting it to be far more expensive than the original quote but it wasn't so don't really understand that as we had an upgrade, extra drivers and bought excess waiver. Not complaining though! "
" It was great though the pricing policy was very confusing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by AULUS - 25 May 2022
" Really bad experience "
" the car was all scratched, they didn't tell me where to leave the key, and they charged me €60 and I don't know why. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
ANCONA, IT - Reviewed by PATRICK - 20 May 2022
" Very unhappy "
" I had a phone call from Avis the day before pick up stating there would be an extra 50 euro fee for late pick up if the flight was delayed , as it happens we were delayed but only by 15 mins . She was rude at the desk saying take it or leave it I don't care if you don't have the car !! This is really poor customer relations and lack of any understanding , nor was this bought to my attention at time of booking with auto Europe ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VENICE, IT - Reviewed by RENATO - 15 May 2022
" Pick up at venice Marco polo was very swift and straight forward and the avis staff was very polite "
" Very good service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by MARTIN - 12 May 2022
" There were several positive aspects of this hire - but overshadowed by the insurance issue. If a customer buys full insurance then that should be enough. "
" My understanding was that I had purchased a comprehensive insurance package. It even stated this on my booking. I was not impressed when the Avis agent tried to sell me further expensive insurance and pointed out the large penalties that would apply if I had a bump. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SURESH - 04 May 2022
" Auto Europr was brilliant but AVIS wasn not. "
" No problems with Auto Europe but AVIS tired a few tricks- semt me an e-mail to check in. When I tried it, it kept on adding charges for no reason- even if I didn't select any options, the price went up as I moved to the next page. Cancelled the check in but when handing the car back, they added tax and took more money which was not in the original deal. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 03 May 2022
" Poor experience when needed support on insurance. Very misleading to purchase insurance with yourselves and then have the rental company send check in info showing I needed insurance. "
" I was charged for the insurance cover twice. When checking in online Avis advised I did not have cover. I did not want to risk having no extra insurance so paid. Via email I was told by your customer service this would be sorted but I have had no response since taking the car back. I booked last minute to attend a funeral and had no time. I will book directly for all future trips. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTINE - 16 April 2022
" Very pleased with the service, would not hesitate to use Avis again "
" Efficient service and staff but hire is rather costly. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by DAVID - 23 March 2022
" Good experience no catches "
" Prompt good service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AREZZO, IT - Reviewed by CATHERINE - 27 January 2022
" Pick up and drop off at 10am when the shop opened except the staff were late both mornings and it made me late for work "
" Staff were late opening shop twice which meant drop off and pick up were delayed when I was trying to work from home. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SIMON - 12 January 2022
" Autoeurope service was clear "
" I have hired cars from AVIS previously and been very happy with the service and quality of the car. I was rather less happy on this occasion. The first car we were offered had severe tyre damage most notably to the tyre wall which was not recorded on the documents. Fortunately we noted this and the car was exchanged for a similar one with less damage. My understanding was that the car we were provided with did not have snow tyres. However, we were provided with chains as listed on the hire agreement. I had believed that cars hired in this area in the winter months are obliged to be fitted with winter tyres, certainly when I have hired in other areas with winter regions in the locality do follow these guidelines so it did seem disappointing. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VENICE, IT - Reviewed by JOHN - 12 December 2021
" I have always found AutoEurope easy to deal with and are my first port of call in car hire. It would be good if they could influence the quality of service from the rental companies but I suspect this will not happen. "
" In summary the problems are as follows:- At the desk there was a large queue with a single and slow operator. There was a second person in the office who did not assist. It took 90 minutes to get a vehicle, about the same as the flight. All the other operators had similar number of customers but were able to manage them efficiently. The car was cleaned on the outside but had not been cleaned internally and was not COVID safe despite your policy. Photographs are attached. There was nobody to complain to save the person at the desk who still had a large queue to deal with. Most critically the windscreen washers were not operational on the return trip from Corvara (Dolomites). This required the use of snow from the side of the road every few kilometres to allow vision, the combination of no vision via the windscreen and having to stop in the dark representing an extremely dangerous situation. The ambient temperature was -1C, nothing exceptional for December. I did add -70C fluid bought from a service station to the washer bottle in the car but to no avail. Function stated a few kilometres from the airport. I surmise that normal screen wash had not been used, but only water. The last 2 points represent negligent conduct and the latter could easily have resulted in the death of customers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by JOHN - 02 November 2021
" on 25.8.2021 AE Europe took the hire cost of £330.71 from my account. on 13.9.2021 Avis took £332.93 from my account so I have been charged TWICE! "
" thieves "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANDREW - 31 October 2021
" Fine "
" Charged 25% more for a child car seat then it said on the voucher "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOEL - 27 October 2021
" Overall a good experience with Avis - quick process and friendly and effective staff. "
" Good friendly staff who were flexible and gave us a choice of cars. Drop off was very easy and painless. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PETER - 25 October 2021
" Auto Europe has always and continues to provide a high quality service but the counter staff at the various hire companies sometimes could be a bit more customer friendly, "
" The main issue is that there was a lack of communication at some points in the process, not least about where to go for the pick-up. Had not been at Malpensa Terminal 1 before s was looking for a bit of guidance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PEDRO - 06 October 2021
" Counter staff had all my details, so pick up was super fast as didn't have to wait in the queue. "
" Did an upgrade at the counter for a bigger car. Ended up paying more than expected for some hidden fees. Everything else was perfect "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by JOHN - 04 October 2021
" Always easy and reliable "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by DONALD - 02 October 2021
" See above "
" Very friendly and no pushy selling on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRENTO, IT - Reviewed by IAN JONATHON - 02 October 2021
" All good. "
" All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SANDRA - 25 September 2021
" No problem with the booking. Good rate, excellent car condition and really smooth rent. "
" It was a lovely experience. The car was ready for me to collect and the staff was extremely friendly and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ROLAND - 22 September 2021
" Auto-europe has always worked well for me "
" The car was much smaller than I was expecting for a 'compact' car. Adding the named driver was 120 euros. The final extras was 144 euros i presume because of VAT. Customers should be warned of VAT on top of a quoted price "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by PAUL - 20 September 2021
" Easy to book, good price range, never had any issues. "
" The only downside was trying to be sold additional insurance when I had already taken out full protection. Drop off was easy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMO, IT - Reviewed by MARIE - 18 September 2021
" All great "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 28 August 2021
" See above "
" When I was working as a lawyer I used to use Avis regularly. When I retired and stated regular travel to a holiday home in Italy I found it considerably more expensive than others. This time the price was right and I found the service significantly getter than competitors. I shall hope to use Avis again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by FRANCESCA - 18 August 2021
" same as above "
" Very good. The only thing that took some negotiation was the willingness of thee staff to allow me to stay within the mini - category; they were rather keen for me to upgrade- I need small cars which can be parked easily. The other issue is the price of the insurance- there used to be a cap to the amount payable- this excessive, no excess- insurance price militates against car rental, because with 10 one month insurance premiums one can buy a small second hand car for a whole year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 16 August 2021
" nice and easy to book and collect "
" Nice and easy, luckily I got there before the queues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ALAN - 14 August 2021
" Easy booking, good rate. "
" A small dent in front bumper is costing me around €200 I think, but I've not had a final bill after 5 days which is a nuisance as without it I can't claim from my insurers "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARI, IT - Reviewed by NAVEJ - 13 August 2021
" Auto Europe was very easy and efficient "
" I was disappointed that I had to refill the car with adBlue, I have never done this before so I had no idea what it even was. It here was a warning sign in Italian saying the car will not restart unless I added adblue within 100km. I called Avis but they couldn't speak English and said they would call me back, but I never got a phone call back! Luckily a garage station was able to help. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by GIOVANNI - 04 August 2021
" Satisfied by the service Very unsatisfied about the extortionate pricing of Summer 2021 "
" Professional, efficient and professional staff on both counter on pick up and rental return team. 5 star "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREAS - 03 August 2021
" Never again "
" Encountered a small problem (name discrepancy on credit card) Impossible to overcome and extremely unhelpful desk Refused refund from autoeurope Will never book again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNA - 28 July 2021
" A very deceiving and unpleasant experience . I arrived late in the evening to find out I had no car. "
" The booking was cancel and I didn't receive any notification. The website allowed me to book a car at malpensa terminal 2 even if it was closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ALGHERO, IT - Reviewed by PAUL - 22 June 2021
" Easy booking process and good service. "
" Pick up and drop off at Alghero was extremely easy, staff were courteous and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICHOLAS - 29 March 2021
" Drop-off at Rome FCO was excellent, AVIS would have scored 10's all round if pick-up had been just as hassle free. "
" Normal Italian pick-up experience where they attempt to up-sell. Drives me mad, but seems to happen more-so when the agent is female! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by FREDERICK - 09 March 2021
" Hired car for one day .... absolutely no complaints "
" No problems. Helpful and easy to locate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by WILLIAM - 19 October 2020
" Will be giving as much adverse Publicity as I can "
" Very surprised and indignant to have rating from you when you've pocketed the fees and given nothing to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by BENJAMIN - 19 October 2020
" I have no idea why I was charged another €113 when I returned the car ? Please can you explain ? "
" I have no idea why I was charged another €113 when I returned the car ? Please can you explain ? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 2
PALERMO, IT - Reviewed by MARTIN - 13 October 2020
" Never had an issue up to now with autoeurope but when i paid £188 to Autoeurope i did not expect to pay another £211.44 at the desk to Avis. Nearly £400 for a Opel Corsa is extremely expensive. "
" Have used Autoeurope many times and have never had an issue with not taking extra insurance. Avis at Palermo were extremely pushy on this, also they charged for road tax. They also insisted on a full to empty when i had booked full to full. The car was black not white like it said on their form and was parked in a different place so wasted time locating the car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by JUNE - 12 October 2020
" Auto Europe website very easy to navigate and total protection additional insurance highly recommended. The staff I spoke to were also very helpful. The Italian staff at Perugia airport were very welcoming, friendly and understanding at the Avis desk. I would recommend Auto Europe and Avis based on my experience. "
" Friendly and understanding staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEVIN - 11 October 2020
" Average "
" Average "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ALAN - 05 October 2020
" Please see above. "
" We made a mistake on the booking which we did not realise and as a result we were 2.5 hours late picking up the vehicle we had booked and paid for in full. The booking details were also confusing as they said the hire was in terminal whereas it was not. On arrival we were told the booking had been cancelled and although we had paid in full in advance and the car had obviously been rebooked as it was no longer available, no refund was offered. Auto Europe also advised they could not help obtain any reimbursement. We were unable to rebook a car for our holiday until 3 days later and the total additional cost of the new arrangements were approx £700 due to taxi requirement of EU160 plus new rental cost of c.£550. Whilst the original error was ours, the way this was handled was very poor in our view and whatever the contract may say, it feels entirely inequitable that a customer should forfeit 12 days car hire which has been paid for in advance and be left without any vehicle option. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by BARRY - 02 October 2020
" Car small though very adequate. At collection, a pain in the butt to have to wait for 20 munites for a phone call from (I think, Rome?) before the car was released, especially as on a tight deadline. Didn't like having to give out verbally personal details (e.g. Driving Licence Number / Credit Card details) in a public place - anyone could have beed listening. Drop off ok, though car check was cursory and would have preferred a sign-off as previously and with other car hire providers. "
" Car small though very adequate. At collection, a pain in the butt to have to wait for 20 munites for a phone call from (I think, Rome?) before the car was released, especially as on a tight deadline. Didn't like having to give out verbally personal details (e.g. Driving Licence Number / Credit Card details) in a public place - anyone could have beed listening. Drop off ok, though car check was cursory and would have preferred a sign-off as previously and with other car hire providers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANTHONY - 01 October 2020
" Dissatisfied "
" Counter staff completely overwhelmed with volume of customers, appalling lack of staff. We had precooked and paid but had to que and wait over an hour. Lost of confusion & irate customers. The cost of the car hire turned to be an additional 120% proving to be a very expensive purchase, not the attractive online bargain you promoted on the site. We felt completely ripped off! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DEAN - 30 September 2020
" I have never had this issue before it's a shame has made me rethink about using auto Europe again "
" I have been charged an extra £77 and I don't understand why "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DAVID - 30 September 2020
" Bad service. Unsuitable car. Very expensive "
" Completely disorganized at Palermo airport. Had to wait 2 hours. Basically no cars available. We were foisted off with a completely unsuitable vehicle "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TURIN, IT - Reviewed by STEVEN - 27 September 2020
" It is annoying that all the info provided to Auto Europe does not get to the rental company. This makes counter experience awful. AE has my address - why must I give my address again?Makes no sense! "
" The car advertised is always much nicer than the car given, even id in same category. They use the Merceds as "bait" then when you get there its a Ford or a common car. Thats deceptive and it happens EVERY time. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOHN - 24 September 2020
" very long wait to hire car. "
" Who wants to spend over an hour queuing to hire a car? "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by DAVID - 23 September 2020
" This recent experience has changed my view of Auto Europe as I have always used the ratings and selection of rental companies to inform my choice. I thought that I was renting from Avis, with it's reputation for high standards of customer service, so was surprised to discover that not only it was not Avis but the company appears to be in the business of scamming customers. "
" The COVID procedures meant that there was no one in the car park to show us the location of the car and no one to return it to at the end of the rental. Subsequently I have been charged over £300 for alleged damage with photos, which I do not believe are genuine, showing significant scratches that are not visible on the photos I took of the vehicle. In addition I learned, when contacting Avis about the unauthorised charge that Avis in Sardinia is not Avis!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LAURENCE - 23 September 2020
" N/a "
" Pick up was horrendous, was there for 90 mins. Lots of other people there that had been waiting much longer than that. Staff slow and unresponsive, no apologies made. Almost considered taking the hit and renting from someone else! Will never use Avis again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PISA, IT - Reviewed by STEVEN - 22 September 2020
" Just another car hire company who is one of a bunch Nothing special but nothing bad either "
" Price was high Car was dented albeit an upgrade Collection process is archaic and lengthy Average experience "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
SIENA, IT - Reviewed by ZACHARY - 22 September 2020
" Good value comapred to going direct. Your excess insurance doesnt cover admin vharges whereas third party excess insurance providers does reimburse admin charges so clease cosider including this. "
" Great pick-up experience. Really glad there was no hard sell. Easy drop off. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 22 September 2020
" No problems with Europe car, "
" Picking up the car at Catania was a nightmare- Even though I had booked ahead, with a time (we arrived at the office at 20.30 as we had predicted), we had to stand in a queue, give our telephone number to the staff, then wait half an hour for a call from Milan, give our details, then stand in a queue again to get the keys. The whole process took over an hour, not the usual 15 minutes, with no explanation for this bizarre process. Dropping the car off was a dream! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 17 September 2020
" The booking forms with respect to insurances were not particularly clear "
" The pick up was poor with queuing at the cabin but I was connected to their main office by phone and arranged the insurance (nice man gave me a discount on their top level insurance which was great as 6 hours later I'd scraped the whole of one side) etc. Main issue is why do they need all of the licence etc. details again when I'd submitted these on the original booking? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARK - 16 September 2020
" It's all written above "
" We booked a convertible car to drive around Italy for a week and when we went to collect our car we were told that we would have to make do with a hard top car or we could cancel our booking and have a refund. When you book a convertible it is a it of a let down to end up with anything else. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERUGIA, IT - Reviewed by TIMOTHY - 16 September 2020
" easy to navigate website with competitive pricing and easy terms and conditions. "
" I was expecting a VW Polo or same. The car i was allocated was quite basic Renault Twingo, a small car> it had 50K on the clock and in average condition, and could have been cleaner inside, but we had no problems with it for the week we had hired it. Car collection was pretty straight forward in the airport. Standard paperwork was processed but my copy of the form I signed was unintelligible because the carbon copies and the handwriting made it almost impossible to read the detail on the form. But we had not problems and the car was dropped off where we picked it up from, with the keys 'posted' through a letter box at the Avis kiosk, which was closed when we arrived to get our flight. To be honest I would far rather leave the car keys with a person who cold validate with me, that the car was returned in the same condition, before i leave the country, so that any issues can be dealt with there and then. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by COLIN - 15 September 2020
" All good. "
" Bit of a faff picking up as everyone had to wait for someone from head office in Milan or somewhere to ring to get driver's license and credit card details as they were not using the counters in the pick up office.... presumably Covid linked, but still a hassle especially when I couldn't get a signal on my phone for them to ring. However the staff there were very helpful and tried to get it sorted as soon as possible. Drop off was very easy - no problems really and would book again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PETER - 15 September 2020
" Your price comparisons are very good - your information on the quality and location of the car hire company is patchy at best "
" Pick-up service - utterly appalling. How they are rated on your website with more than one star defeats me. Over 75 minute wait to be served. Other people fainted in the queue and had to be picked up from the floor. The Avis desk is not in the terminal - your information is incorrect. The car was missing a hub-cap - no one in the pick-up lot to report it to. Drop off - promised a confirmation email which has never arrived. The car itself was ok, everything service related was complete rubbish "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by KEITH - 14 September 2020
" My recent rental at Naples airport was a nightmare. On arrival it took two hours to gain a car. In addition the car supplied was not a suv. It was a people mover and the seat was torn. The vehicle was in a dirty condition. The vehicle wasn't road worthy as as we got in to it. The tyre pressure light instantly came on. On driving it on the road the engine management light would come on. Going round tight corners the engine would out. I phoned Avis there response was to call road side assist. I pointed out they still hadn't given me the correct car that I booked. There response was there was no other vehicle. So I contacted your selves for some assistance. It took another two days before they contacted me. They eventually contacted me and requested that I return the vehicle and to fill it up. Bearing in mind my holiday was being wrecked. With the engine cutting out with an intermittent fault. To add insult to injury I had to go back to them throughly disappointing experience. From start to finish. Kind regards Keith "
" My recent rental at Naples airport was a nightmare. On arrival it took two hours to gain a car. In addition the car supplied was not a suv. It was a people mover and the seat was torn. The vehicle was in a dirty condition. The vehicle wasn't road worthy as as we got in to it. The tyre pressure light instantly came on. On driving it on the road the engine management light would come on. Going round tight corners the engine would out. I phoned Avis there response was to call road side assist. I pointed out they still hadn't given me the correct car that I booked. There response was there was no other vehicle. So I contacted your selves for some assistance. It took another two days before they contacted me. They eventually contacted me and requested that I return the vehicle and to fill it up. Bearing in mind my holiday was being wrecked. With the engine cutting out with an intermittent fault. To add insult to injury I had to go back to them throughly disappointing experience. From start to finish. Kind regards Keith "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by ANTHONY - 08 September 2020
" See above "
" Pick up at Pisa airport was total chaos with no apology. We waited almost an hour to collect car as only 2 staff on desk and all arrangements had to be confirmed by phone to Milan office even though we had prebooked. Car was in very poor condition, dirty and covered in scratches. Will avoid Avis in future as I expect will all the other customers who waited with us "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BRINDISI, IT - Reviewed by ANGELA - 05 September 2020
" When I returned the car, there was one member of staff trying to manage the car park. He was being inundated with customers, two of whom had major problems and were getting quite agitated. He was doing his best but they needed more staff. As a result, I waited nearly 45 minutes to return the car. "
" Waited over an hour to collect car on arrival. Counter staff told me that all contracts were now issued by The central office in Milan "because of COVID." So waited in the airport terminal over an hour for a phone call from someone in Milan! When they finally rang, she was very keen to sell me the extra insurance and not happy that I refused. The contract could not be completed over the phone as their online system went down so I ended up going back to the counter staff anyway! A complete shambles. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 9
ROME, IT - Reviewed by PATRICK - 03 September 2020
" See above. Will never use Avis or Auto Europe again. My experience could not have been any worse. "
" Could not have been worse. In short: - spent an hour standing in the queue waiting to be seen. - when I finally got to the front they told me the convertible I specifically booked (and paid extra for) was not available and that I had to take the only car they had available. No refund or compensation, no options for resolving their mistake, they just couldn't care less. - I called Auto Europe for help, they were totally uninterested in getting me any sort of refund for ending up with a worse car that I didn't want. Guy on the phone was pretty rude. - I returned the car a week later, fully fuelled, but a day or two later Avis charged me over £100. When I rang them they said it was because the car had no fuel in it. Outright lie. I'm now in the middle of some admin-heavy complaints procedure. I wouldn't use Avis or Auto Europe again. I've been using Auto Europe for years but will never use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 26 August 2020
" If your flights times change and you need to change collection and drop off times be aware that the "free" alteration service that is advertised simply means that Auto Europe won't charge you for the change. What happens is that they essential cancel your current booking and re-book with the new conditions. If prices have changed dramatically that could cost you a lot, on the other hand it could be a lot cheaper if prices drop. "
" Arrived late at Fiumicino Airport and the Avis reception included the joy of being left alone in a multi-storey car park, at night, without a car and being ignored by the only member of staff around. The car had a windscreen that was filthy on the inside (Extra cleansing due to the Covid 19 pandemic? I don't think so.), two of the rear seat belts couldn't be used and the front tyres looked like they were on the legal wear limit. In summary definitely not my best hire car collection experience. By contrast the drop of was very well handled. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
VENICE, IT - Reviewed by MARK - 25 August 2020
" I am a preferred customer based in the UK. I have never received my preferred card. When in the USA the desks at the airport can find my details and are aware of my preferences. This was also the case in South Africa. Today I have picked up a car in Venice, the desk clerk could not access my account number and therefore I have been given a basic car with basic insurance rather than the upgrade I have paid for for this trip. I am very disappointed with this service "
" I am a preferred customer based in the UK. I have never received my preferred card. When in the USA the desks at the airport can find my details and are aware of my preferences. This was also the case in South Africa. Today I have picked up a car in Venice, the desk clerk could not access my account number and therefore I have been given a basic car with basic insurance rather than the upgrade I have paid for for this trip. I am very disappointed with this service "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 2
ROME, IT - Reviewed by MIGUEL - 24 August 2020
" Booking with you guys was very easy, what I would suggest is to get a better agreement with the rental companies they are very pushy regarding insurances and they always make a bad comments about yours, I personally think there is room for improvement here "
" I know we are living stranger times during coronavirus but I never receive an email informing to go directly to the parking, then when I got to the parking they told me to go back to the office for my booking, I felt very stupid going back and forth. Then I stayed in the parking and they told me even though I have a booking reservation I need to wait for a phone call to finalize my booking (very odd) then after I complained the service desk did it there. The other thing is why do they try to sell an insurance when I got one ( visible from the booking I did) also they said that your insurance was not good... "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROBERT - 23 August 2020
" Everything fine thank you. "
" The pick up process was dealt with over the phone, to ensure the distancing of staff. You called what I suppose was a call centre upon arriving to pick up your car. This was fine as you do spend a bit of time talking through things when picking up a rental car, and this ensured the safety of staff and customers. Once everything confirmed and you went back into the office to finish the process and collect keys. All very efficient considering the situation we find ourselves in. Our car was very nice and clean. Thank you Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRIAN - 12 August 2020
" Overall it was ok "
" The new process for Covid-19 slowed the whole process, it wasn't really the counter staff's fault however after a full days travelling having to wait almost an hour for our car when there was only one person ahead of us in the queue was extremely frustrating and tiring. Especially when we still had an hour and a half to travel Regardsno r "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by BRENDAN - 05 August 2020
" AVIS - THE AIRPORT OFFICE IS CLOSED !! THEY COME AND COLLECT YOU AND DRIVE YOU OFF SITE !! BE AWARE !! "
" Arrived at Verona airport to find the Avis counter closed, most of the other rental hire offices were open, but Avis had a sign stating ring this number if you had booked a car. You then have to call the number and give all your details over the phone - passport, licence and credit card - they then send someone to the airport to collect you and take you off site. Why not let you know before you arrive!! Did I really want to get into a car with someone I didn't know ... NO! NEVER AGAIN AVIS !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by CAROLINE - 31 July 2020
" Very disappointed with the car I received, had I known this I would have gone with a cheaper option. "
" The only reason I booked was that they were advertising a Mercedes. The car I actually got was a Toyotta Suv . It was a crossover electric/petrol. I received no guidance on how to use this. Aloso I didn't bring a sat nav as I knew the Mercedes have this in their cars. This Toyota didn't have a sat nav and so I have to pay an extra £100 for the priveledge. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MICHAEL - 29 July 2020
" Awful. "
" Absolutely disgusted. I agreed to a £30 per day for extra insurance and then discovered a bunch of extra services on the paper work, including paying for a full tank of fuel in advance when I was asked to return with a full tank of fuel. 7 day car hire cost £200 extra due to charges I did not agree to. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by ROBIN - 28 July 2020
" I have used Auto Europe on many occasions. This was the worst experience mainly down to the issues with Avis, who I will never use again. "
" We arrived at Verona Airport. The Avis desk was closed at 11am (all other desks were open). I had to call a number and provide details over the phone. We were then herded into a van with 9 other people (no social distancing) and taken to a car park outside the airport. The car was old having done 66000km and had numerous areas of damage, one of which was not noted. I pointed this out to the person at the car park and she said that it was nothing to do with her. I called the Avis number and was told to tell the person at the car park ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by SCOTT - 27 July 2020
" I've used autoeurope for many many years, at least 3-4 times a year, worst vehicle ever provided which is Avis fault, not Autoeurope "
" Firstly ridiculously expensive, the car was dirty, damaged, had a quarter of a tank of fuel, no windscreen wiper fluid, asked Valentina at collection desk for a different car and was told only 9 seaters were available and I'd have to pay extra!!! Please share complaints email address "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PISA, IT - Reviewed by PAUL - 21 July 2020
" Shocking start to a holiday. Appalling length of time to wait to collect car after all the information had already been provided on line. Pressure from staff to take out additional insurance at additional cost even though it had already been taken out and paid for. Pressured into taking a larger car which I declined. Then pressured into taking additional insurance by being told would cost thousands for any damage even though I had already taken full cover . Very poor service from what I presumed was a reputable company. Deliberately didn't take cheaper options from other companies because I presumed I would be looked after by Avis. Sadly that wasn't the case and I am very unhappy about the hire. "
" Had to wait nearly 2 hours to get car. Had to re do all the booking over the phone after arrival at pisa even though all details had been done on line to supposedly save doing them on arrival. Pressured from staff to take out additional insurance even though I had already taken it out and paid for it prior to departure. Appalling service "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GERALD - 18 March 2020
" Auto Europe were excellent "
" Avis refused to change the return point for the car, to a different airport, thus requiring me to spend a large amount on alternative flights. Wouldn't use again. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PHILIPP - 11 March 2020
" Efficient and transparent booking process. "
" Very slow pick-up > 45 minutes. Given a "van" instead of a Fiat 500 or equivalent. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by JONATHAN - 11 March 2020
" Good value , everything ran smoothly "
" No problems - didn't take long to get on the road "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by NICHOLAS - 03 March 2020
" Very good "
" Good in Venice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ALAN PETER - 02 March 2020
" We had trip cancelled due to Corona Virus, didn't use your service. Can we use this booking when trip re-arranged? "
" We had trip cancelled due to Corona Virus, didn't use your service. Can we use this booking when trip re-arranged? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BENO MACHADO - 26 February 2020
" Overall miserable experience "
" Very bad condition of the vehicle-gear shift was very hard ,poor driving experience. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DIEGO - 26 February 2020
" Not worth the money - I even would say I was robbed of the money I spent - 700 euros for 5 days rent with a Peugeot 308, heavily damaged! "
" Arrived at Malpensa airport and no cars available - booked a car category P automatic, got an heavily damaged Peugeot 308 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MATTHEW - 20 February 2020
" May use Auto Europe again.. "
" We booked a Jeep Compass (or similar) with snow chains. When we got to the counter we were told they didn't have snow chains to fit the Jeep. Since we were driving in snow we needed snow chains so were given different vehicles that were not 4x4 and did not perform well in the snow and we got stuck. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by NICHOLAS - 16 February 2020
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ABHISHEK DAS - 15 February 2020
" I would request help from Auto Europe on this issue and the way AVIS is exploiting customers "
" The experience is such that i cant even start talking about and that AVIS rental is such a cheat. They gave us a car on 07th feb and charged us insurance (55 euros) and Full tank charge of 50 EUR and blocked 167 EURO on my credit card On the day of the return 09th feb, the car shut down and road assistance picked up the car and we were said to take a taxi from Trapani to Palermo which took 120 EUR for 2 of us and paid in CASH When we reached the AVIS palermo, they said they cannot refund the cash and will refund to the credit card after checking from road assistance and also not CHARGE the 50 EUROS for full tank as we have not had a chance to fill the tank but only the fuel that we have used (tank was 3/4th full) Today i have received a transaction from credit card for 105 EUROs which and I see a charge of 105 Euros (insurance + fuel), please let me know what is going on in terms of the refund I have ended up paying the entire fare and plus 120 EUROS In CASH for the TAXI which means i have now paid 105 (Credit CARD: see below) + 120 (CASH) = 225 EUROS image.png the bill that was supposed to charged was 55 EUROS for insurance and also refund for TAXI expenses Should i report this on AVIS global or a social media?? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by NEAL - 11 February 2020
" Please look at your system and find out how many times I have used Avis/Budget in Bergamo. I need you to pass this information on to Avis and I need you to complain on my behalf and get me a refund and an apaology and a promise that it will never happen again. "
" We have booked Avis and Budget many times through Autoeurope. The most recent was in December. When we arrived at the counter this time, they refused to give us a car! They said that my paper driving licence was not valid. They said that all licences must have a photo. I gave them my passport. They still refused, even though the man at the counter had served me once last year! The staff were rude and unhelpful. They refused to call Avis HQ. They just sat there shaking their heads at me. They said I was lying about previously hiring cars from them! You need to complain on my behalf and get me a refund. I will never use Avis/Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DOUGLAS - 10 February 2020
" no "
" no "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JONATHAN - 08 February 2020
" Quick pickup, quick drop off "
" Quick pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by DANIELA - 07 February 2020
" All very efficient and easy. "
" My only upset was that I didn't get the car I wanted, though I know this is not guaranteed! The car I was given, a Dacia Stepway (!) was ok but wasn't great to drive.. felt very 'tin'!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TURIN, IT - Reviewed by DEBORAH - 05 February 2020
" Never had to wait long before and have been booking monthly with Auto Europe for 2 years "
" Had to wait over an hour to collect the vehicle due to long queue. Not enough staff on "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by STELLA - 03 February 2020
" Thankful we have full insurance, but now I'm required to manage the claim and dispute. Which is effort I was not expecting "
" Hi, the challenge we have is that on returning the car we have been charged for damage to the front bumper. This is despite the fact that rental documents states that there is damage to the front bumper. We have charged for a scratch greater than 200mm, I have a picture and it's smaller than my thumb. It appears that Avis are trying to make money from damage to the car. As stated the car had damage in a number of areas, all stated in the agreement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MILAN, IT - Reviewed by AM - 03 February 2020
" Horrible!! "
" I rented an A3 or similar car and that has 4 doors. I was given a mini cooper with 2 doors. This happened in Milan, italy. I had no choice to put 6 large luggages and 3 adults into that mini car with some of the luggages set out on our laps. Whats horrible is I was not offered a replacement in any following days so I had to put up with this for the next 3 weeks. And then I started to see the 54 bux administration fees from them for apparently giving our info to the local citation dept. Complete rip off. The only good thing is the mini car had airplay and at times I did appreciate the small cars in narrow gully of amalfi, but had to put up with the adults sitting in the car constantly yelling at me for having large luggage on their lap for the next 1500 miles. Horrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CHRISTIAN - 30 January 2020
" They need to reimburse the insurance charges they added "
" I specifically told the representative that I did not want any insurances as I have my own . He added them without my knowing and in a rush asked me for multiple signatures on a screen . Considering it took 20 mins to get what should be a 5 mins contract explained and signed I got hood winked into signing for insurance I did not want . Upon returning the car I was very upset at being charged for these insurances . I explained to the return team the issues and they were very unwilling to help ! I need this charged removed and returns to me ASAP . I specifically told them I already had my own insurance and they added it anyway . This needs to be reverted ASAP . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TURIN, IT - Reviewed by FRISO - 28 January 2020
" Overall the experience was o.k., save for the comments left under 3 above. The car was also quite badly damaged. "
" Although I paid for winter tyres, all season tyres were fitted. Also, €1.16 was charged to my credit card after drop-off, but not sure why. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MICHAEL - 24 January 2020
" I booked and paid a total rental cost £55 for a small VW polo group size car ; unfortunately it was a manual and should have been an automatic... to sort this they charged me and EXTRA 149 euros...!!!!!! one of the charges was a upsell from group C to J ... they gave me a small mini cooper...!! which in my books is the same group....???? "
" I booked and paid a total rental cost £55 for a small VW polo group size car ; unfortunately it was a manual and should have been an automatic... to sort this they charged me and EXTRA 149 euros...!!!!!! one of the charges was a upsell from group C to J ... they gave me a small mini cooper...!! which in my books is the same group....???? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
MILAN, IT - Reviewed by KENNETH - 22 January 2020
" I've always had a good experience with auto europe. I will not use Avis again. "
" They charged me an extra 50 pounds when I returned the vehicle even though I requested no extras. The person I dropped the car to said it was for the snow chains which I see was included in my voucher. It was really disappointing. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NEIL - 15 January 2020
" Easy to work with good supplier "
" The car that was selected was not available, a car that had the bumper hanging off and various dents was issued! "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
MILAN, IT - Reviewed by SACHIN - 11 January 2020
" Always good value and very responsive customer service. "
" The checkout process was very slow and delayed us by over 2 hours ... with little effort or apology from desk staff to accommodate or speed things up. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by GUY - 09 January 2020
" All good "
" Car was in quite poor condition but Avis admitted that and service was good unlike Europcar who are crooks. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ADRIAN - 08 January 2020
" Total meltdown at Avis with lots of customers waiting and no vehicles available! We had to wait 3 hours for our vehicle. No manager on site to deal with the problems. Unhelpful staff. Stressful start to our holiday. "
" Total meltdown at Avis with lots of customers waiting and no vehicles available! We had to wait 3 hours for our vehicle. No manager on site to deal with the problems. Unhelpful staff. Stressful start to our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MOKHTAR - 06 January 2020
" Very bad experience "
" We paid For rent car unfortunately they canceled it when we tried to get the car and still didn't get Notting for the cancellation. I had very bad time because I have two child and I can't found car in new year night It was awful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 03 January 2020
" Spoiled by excessive surcharges and damage waiver. "
" I have been charged an extra £133.62 by Avis. for damage waivers and various surcharges. This is scandalous as I had paid Autoeurope £111.25 for the actual rental of the vehicle. It is far from clear what the total cost of actually renting a vehicle is and Avis did not make it clear these high charges apart from sending me my documents by email. Nothing was explained verbally on the counter desk. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by HENNING - 02 January 2020
" See above "
" We booked a SUV and were told that the category was not available and ended up with an Opel Astra. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
ROME, IT - Reviewed by LUCA - 29 December 2019
" Great service "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PAUL - 26 December 2019
" The website was easy to navigate and I was able to choose a car with winter tyres and a reputable firm (Avis). Very good value and I was not charged for any extras. "
" Efficient pick up from airport. Nearly new car with snow tyres. A staff member met and greeted us when we dropped off, did an immediate inspection and gave a receipt to confirm that all was in order and nothing further to be paid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ROMAN - 13 December 2019
" Hello, this car rental was the worst experience in my life. I had to change the car 3 times. In the first one, the rear basset and many damaged paintwork were damaged. At the second, the right rear part of the body and many of the damage to the car fell off, and I kept the third. I had to urge and walk a long way to the airport to the car for a total of 3 times. In total, I spent almost 2 hours at the airport in the rental. The staff was tired and not very helpful. Also, when leaving I could not leave the car on my way, because there are other cars parked in front of the car from AVIS: "
" Hello, this car rental was the worst experience in my life. I had to change the car 3 times. In the first one, the rear basset and many damaged paintwork were damaged. At the second, the right rear part of the body and many of the damage to the car fell off, and I kept the third. I had to urge and walk a long way to the airport to the car for a total of 3 times. In total, I spent almost 2 hours at the airport in the rental. The staff was tired and not very helpful. Also, when leaving I could not leave the car on my way, because there are other cars parked in front of the car from AVIS: "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by JOSEPH - 07 December 2019
" I have used Autoeurope at least 30 or 40 times in the last few years with never any problems. But the dismissive way they treated my previous complaint made me very unhappy. "
" I have rented cars from Avis via Autoeurope twice in the last 4 months and both times I was very dissatisfied. The attitude of the counter clerk was unhelpful; I had already paid Autoeurope for snow chains but the clerk wanted to charge me for the chains and eventually agreed to supply them. Stupidly I didn't check if chains were in the car boot, which I did on the second day - and of course there were no chains. I had to take a detour and go to Avis at Venice airport, the nearest Avis to where I was, and again the clerk rather rudely told me to buy snow chains and charge Autoeurope for them!!! Eventually another employee from the Car Return department gave me a set of chains without arguing. The previous rental I was charged EURO 658 for extra insurance which I had refused as I had FULL insurance through Autoeurope as well as through American Express Platinum Credit Card. Never again will I rent through Avis. And I will publicise these episodes as widely as possible. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by MARK - 04 December 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PIACENZA, IT - Reviewed by KELLY - 03 December 2019
" Good discount and very easy to use the website to find a brokered deal "
" The avis office was busy with Saturday morning returns which delayed the pickup time (for more than one customer). It is not the first time Avis has been disorganised especially when the computer system is misbehaving. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GIANLUCA - 03 December 2019
" Easy, smooth reservation process via website "
" The first car they gave me started flashing a red light on the control panel immediately after leaving the airport with the message "change motor oil". I have tried to call them immediately for assistance/advice but no answer whatsoever to any of their contact numbers. Luckily I was just outside the airport so I drove the car back to them. They immediately have changed the car with a different one. Cars should be maintained properly before renting them out. I have wasted my time driving back to them just because the car motor oil was not maintained. Overall a good experience with Avis. The process to return the car at the end of the rental period was quick and smooth. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by NICOLAS - 29 November 2019
" the final price of the rental £165 no way near the announced £33 and if i take cover with Auto Europe Avis was taking a deposit of €900 "
" the car not what i expected a Fiat Qubo noisy poor equipment and not nice at all. the rubber on the screen wiper was ripped and bad luck it was a raining day the worst the final cost £33 rental and £130 on top worth of charges when taking the cover !!!! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ROME, IT - Reviewed by DOUGLAS - 21 November 2019
" Opaque, tricky pricing. Bait and switch tactics. Up-selling nonsense. I hated everything about this experience. "
" I hated the experience. I felt tricked and lied to. The car we booked wasn't available and nothing similar was either. No big deal. But the opaque, deceptive pricing, the extras, the fuel advice were all infuriating. I now hate Avis, even though the counter staff tried hard and did their best. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TURIN, IT - Reviewed by ERIK - 07 November 2019
" The online forms are easy to fill out and the information of the hire is complete. One small issue is the quotes don't highlight which ones have full insurance from the supplier vs excess protection from autoeurope. One has to read the detail of all the quotes. Call center staff are always helpful and knowledgeable. "
" 1. Car pick up took over an hour. 2. I had to correct the damage report with over 10 additions 3. No staff in garage to attend to car damage report 4. No staff in garage to drop off car and check it in 5 Four days since drop off and confirmation of contract close not completed and return of deposit not done 6. Car was very damaged I only had one other family ahead of me but the counter staff were unable to process them. The staff had a poor customer attitude. Also since staff were shared between Avis, budget and maggiore the queue system did not work or it was not adhered to. I paid more for what I thought was Avis Quality ... I would have saved 50% for thr same poor service from maggiore. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 2
VERONA, IT - Reviewed by NEIL - 05 November 2019
" Signage for Autoeurope is poor and sends you to the wrong counter. Annoying after a flight and when you have to drive in the dark. "
" The signage is poor we stood for 15 mins at the autoeurope station to find we needed Avis . You need to change the paperwork to make this more obvious or your signage "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GREG - 04 November 2019
" Auto Europe easy to use, but check the quoted costs of car hire because that's not what you actually pay. I guess some of the car hire companies charge more that others for the extras, read all the addtionals before booking. "
" Car pick up at the desk was very slow, not in a queue, just the admin, 25 minutes, terrible. Obvioulsy there is the upselling of extra insurance to waiver the €2000 excess for theft, really!! and an extra for damage (which I did take) Next time I will bring my own insurance policies to cover all these costs whic are more than the car hire. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNE - 03 November 2019
" Auto europe is always very efficient. "
" I waited almost an hour in a queue to get the keys to the car. Ver, very slow. The car was car was scratched and had dents all over, the bumper was detached, the passenger door only opened if you heaved it up. It was the worst car i have rented in 12 years. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by STEPHEN - 28 October 2019
" Usually more cost effective than direct booking and gives options "
" Quick, efficient. Drop off took about 10 mins "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MATTHEW - 26 October 2019
" Booking with Auto Europe was fine, simple and a good price. I feel ripped off by Avis however and would prefer to use public transport next time. "
" Despite pre booking our car we were waiting for an hour to be seen at the counter in Naples airport. Having returned home we have been charged over £300 for insurance cover which is extortionate and almost as much as a year's worth for our own car. I believed we had already taken out cover through Auto Europe so was not expecting to pay more, this was not made clear to me by Avis staff unless it was lost in translation. When I handed my card over to pay I believed this was for the deposit. We will chase this with them as this expense is more than the cost of hiring the car and ridiculous. When I dropped the car off I was told there was nothing to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by WILLIAM - 23 October 2019
" All good. Just like to know any residual insurance risks I am exposed to taking the auto europe insurance extra. "
" Better than I was expecting. Very pleasant man on the desk at pick up. Very efficient lady on drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 22 October 2019
" It would have been helpful if you had given me prior warning to obtain a ticket before queing for an assistant. It would appear even Avis are as corrupt as the rest of Europes car rental companies. You should offer customers guarantees that they will not get any of this nonsense at the rental desk if cdw has already been purchased through you. "
" I was in a queue at the rental desk for approx 1.5 hours. Nobody informed me you had to obtain a ticket to proceed to an assistant. The desk assistants took on average 20 minutes to deal with each customer mainly caused by their hard selling techniques for cdw policies, car upgrades and return car empty of fuel for 100euro !! which they reckon was a good deal. It was all a very unpleasant experience that I wasnt expecting from Avis. Never again "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARCUS - 20 October 2019
" No issues to report "
" Very slow service at pickup; car in poor condition - damage on all corners and on both sides. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by JEREMY - 18 October 2019
" Only negative was the drop off which seemed very hurried, and unclear what to do. "
" I was impressed by the counter staff. I wanted a small car, because we were visiting towns with tight streets - he asked about how many people, how many bags, how big, and selected a Smart Car 4 door. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
ROME, IT - Reviewed by PETER - 17 October 2019
" No comment "
" The wait at the counter was about 1 hour to pick-up the car. The process at the counter was overly complicated with the fact that we had Pre-booked making no difference. The counter staff were more interested in selling insurance and re-fuelling services. We had previously used Sicily by Car and it was much smoother. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by PETER - 17 October 2019
" none "
" none "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by JANE - 16 October 2019
" Best car hire experience at an airport, drop off and pick up straightforward & efficient. "
" Speedy pick up and drop off, friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by DAVID - 16 October 2019
" This experience has left us doubting that we would use a 'third party' to arrange car hire. Avis staff were too ready to tell us we were not properly covered because they did not sell us cover. "
" Girl who dealt with us when picking up the car was very inexperienced and did not understand the system of booking via auto Europe. She kept insisting that we were not insured and tried to sell us additional cover. The cost of adding a second driver was massively expensive - almost as much as the hire of the car ! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by FIONA - 16 October 2019
" I was not made aware that on arrival I would then be paying more and the insurance I booked was not suitable to avis and had to pay again. The car was nothing like i requested. "
" I pre booked and paid expecting car to be ready for collection as soon as landing. I waited an hour at desk then got charged another €300 for insurances that I had already opted for, to be told those insurances weren't relevant. Staff were very unhelpful and very miserable. I was not happy with my car I was given. We were then late for arranged meeting due to such a long wait at the counter. I will never book through avis again. The drop off was ok and the girl was the only helpful member of staff we came across. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PISA, IT - Reviewed by HAROLD - 16 October 2019
" Booked a vehicle as soon as holiday booked then reviewed the offers nearer the time and secured a better car for slightly less. Excellent experience. "
" The car had a number of scratches & dents which had not been recorded so we had to identify these & return to the Avis office to get them noted. Not so much a comment about Avis as about Pisa airport where there was an unreliable shuttle to the car rental building or a 10 min walk in the heat. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by GEORGE - 12 October 2019
" Great car great service "
" Great service no messing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 11 October 2019
" I have asked Auto Europe to investigate "
" I damaged two tyres and lightly scraped two alloy wheels and was charged a very high repair bill of 1300 euros. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 10 October 2019
" see above obseravtions about extremely poor Avis rental and customer service experience. "
" Avis car broke down on first day and had to be towed. Avis call centre directed us to take taxi to nearest Avis open at weekend (at Firenze airport), 1 1/2 hours away and that we would be reimbursed additional taxi and toll costs. We were assuered the same at Avis Fireenze when we collected the replacement car and again at Avis Rome Fiumicino when we returned the car. We have written to Avis customer service multiple times since the beginning of September without response and without reimbursement. We chose Avis because we expect quality customer service from their brand. Our experience with this rental is the opposite of what the Avis brand is meant to stand for. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LAMEZIA TERME, IT - Reviewed by THOMAS - 10 October 2019
" First time I have had reason to complain about a car hired through Auto Europe "
" Disappointed in the outside dirty car, which hid several marks on the tailgate . Expected more from a company of Avis reputation. The car was good to drive ,but not very fuel efficient petrol engine. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by PAUL - 09 October 2019
" Ok just don't try and up sell on false claims "
" All very good with the exception of the lady on the desk trying to sell me additional insurance that I already had a policy for and also tried to sell an upgraded car on the basis it had sat nav when the car we had booked already had this (and apple play). "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARCUS - 09 October 2019
" Going through complaints process at present "
" Very poor "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by JOHN - 08 October 2019
" Have used before very good "
" Good overall experience, only wish we could have car we booked (Volkswagen t roc ) instead had(peugeot 2008)which was ok and did the job. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JULIE - 07 October 2019
" Still waiting for the £85 from them "
" When we arrived at avis in naples they kept saying we did not have enough insurance cover as we had done it with auto Europe . We showed them our cover with you but they still said it wasnt enough. They also tried to give us a huge car saying they didn't have the car we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHUNXU - 05 October 2019
" Auto Europe web site had the packages with GPS included. But when I collected the car, I was told by AVIS GPS was chargeable for 277 Euro. I had no GPS at all. "
" Trying sell me insurance which I did not wanted. My booking had GPS included but AVIS wanted charge me 277 euro. Staff was not polite. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by DAVID - 04 October 2019
" very easy to use and online information was correct "
" The collection process was lengthy and the agreed car at the check in counter was not the one we ended up with when we got to the car park - (Rome airport) That said the lady that corrected the error at the car park was excellent - could not be faulted and everyone was very friendly "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANTHONY - 04 October 2019
" The process for getting the voucher and paperwork was fine and could not be faulted . "
" Whilst the car was ok it had a few knocks and had done a few miles . Initially we could not find the car and had to go back to the desk and a member of staff came with us to find it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by JEREMY - 29 September 2019
" As stated I have surcharges that are unaccounted for and a damage claim which I feel is unwarranted and yet to be recovered through my insurance. "
" Generally good but at present I am in the process of dealing with an insurance claim to cover Damage charges of €215 for a superficial scratch and I have rental charge of €25.19, fees and surcharges of €61.76 when the total cost originally quoted and paid was €47.78. I cannot account for this difference, and there is no explanation given. So not a good experience at present. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by VINODKUMAR - 28 September 2019
" It was all very straight forward no long firms to be filled, they were very helpful "
" They were very helpful n we got a better car than what we had booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 26 September 2019
" Ease of booking with Auto Europe was good, but in this instance AVIS were unable to provide a good level of service at pick up due to the large volume of people seeking a hire car. "
" Unfortunately our arrival in Naples was mid Saturday morning and there was an overwhelming number of customers at the Avis counter. In addition, there was a long wait for the shuttle bus from the airport to the Avis counter. All -up, it was 1 hour 45 minutes to get the hire car. In addition, the car had not been properly cleaned inside. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 4
MILAN, IT - Reviewed by CARLO - 26 September 2019
" It was ok except for the hidden charges "
" The car we reserved was not the actual instead an equivalent which was not my preference and the Price that I paid for online with autoeurope was not all inclusive ,Avis charged me additional charges which were hidden online line road tax, etc i paid additional €53 at avis plus the online amount of €69 "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by TARIQ - 25 September 2019
" Great. Good value, efficient and professional staff and no issues. Presumably, the test is when something goes wrong and how well the company handles it. For me the pick up and drop of are important and it all went smoothly. "
" The whole experience was good and professional. The car was very reliable and easy to drive. The only slight negative was that it was heavily scratched and dented from previous use. Otherwise a great hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALGHERO, IT - Reviewed by DESMOND - 25 September 2019
" Very good all round service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JONATHAN - 24 September 2019
" We had to wait 3 hours on a Sunday morning until your office opened before we could cancel and re-book a car with another supplier (europcar). It would have helped to have longer office hours for you. I also realise that I should have called you in the first place, instead of trying in vain to contact Avis directly to let them know about our flight delay, but in the confusion of not knowing if we would in fact arrive in time before they closed, I missed that. I had a printout of our voucher - maybe bigger text of what to do if you are late might help? FYI - the person we did eventually speak to was VERY good and re-booked another car for us. I am still waiting to see if we receive a partial refund for the Avis car - 10 days after the event - so I'll reserve judgement on that part! "
" Hi, We didn;t actually end up getting a car from Avis. Our flight was delayed by 6 hours, arriving after the Florence office had closed for the night. I tried and tried to call them before we took off, but no one answered. We turned up when the office opened in the morning and the Avis desk were completely UNhelpful. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by VICTORIA - 23 September 2019
" It is quite a walk when pouring with rain. "
" Not well sign posted from the terminal. Did not get the car we requested. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALGHERO, IT - Reviewed by CARLDEAN - 23 September 2019
" When I first arrived at half 11am, we got told because we was 15 minutes late we now have to wait for another vehicle which will be no longer than 30 minutes, we did not get a vehicle until twi and a half hours later after complaining many times to the counter staff and to the company itself, but this wasnt the issue, the issue is I returned the car in the same condition I got it in on the 12th, I returned home later that day, a few days after the weekend had finished I gave AutoEurope a call because I had still not received my £156 deposit back, I spoke to a lady ( my call was also recorded ) who told me my funds had been released on the 12th ( the day of return ) which may take a few working days to show in my account, she told me to get in contact with Santander for a better timescale for when it will clear, today (23 September) I have spoken to Santander who said there is NOTHING pending, my deposit has not been sent back and there seems to be no return funds being sent back to me, they have now opened a claim, very upsetting service, my £156 is not in my account and I have struggled this month as I have had no other funds to cover this "
" When I first arrived at half 11am, we got told by the Avis desk because we was 15 minutes late we now have to wait for another vehicle which will be no longer than 30 minutes, we did not get a vehicle until twi and a half hours later after complaining many times to the counter staff and to the company itself, but this wasnt the issue, the issue is I returned the car in the same condition I got it in on the 12th, I returned home later that day, a few days after the weekend had finished I gave AutoEurope a call because I had still not received my £156 deposit back, I spoke to a lady ( my call was also recorded ) who told me my funds had been released on the 12th ( the day of return ) which may take a few working days to show in my account, she told me to get in contact with Santander for a better timescale for when it will clear, today (23 September) I have spoken to Santander who said there is NOTHING pending, my deposit has not been sent back and there seems to be no return funds being sent back to me, they have now opened a claim, very upsetting service, my £156 is not in my account and I have struggled this month as I have had no other funds to cover this "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by GARY - 23 September 2019
" Can't blame Auto Europe as it wasn't their fault that Avis got it so wrong! I've booked through AutoEurope for years and this is the first time I've had a bad experience. "
" An hours wait in the scorching sun with about 60 people to get the 10 person shuttle to take us to the car rental area! Which in the end was a 600m walk, but no staff enlightened us! THEN a THREE HOUR wait to get our car!! That was with a prepaid voucher? Again the temps were high 20s/30s so lots of very angry and frustrated people. We were only away for a week, so the first day was practically lost, as we had to drive to Lecce from Naples, a 4 hr drive. On top of the 4 hr delay it was exhausting. The staff at Avis were rude to boot! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by KENNETH - 23 September 2019
" See above comments. "
" Having arrived at the car rental building, the queue for the Avis Desk was a bit of a lottery in that it was disorganised, no clear lineal separation between the Avis Desk and the adjacent Budget desk with the result that some people who were queuing in the "Budget" queue were in actual fact queuing for the Avis desk and were seen to before others who had been waiting in line longer. Not happy about this as it affected me directly. Overall time waiting in the queue was almost an hour! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by KUMARAN - 23 September 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEPHEN - 23 September 2019
" Good service - collected car easily and the same with the drop off "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MAIRA - 22 September 2019
" As above "
" Overall satisfied with the service. Main complaint would be not enough staff at desks. Had to wait a good 45 minutes to be served. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 22 September 2019
" My score may change if you are either able to confirm that I didn't buy duplicate cover, or secure a refund "
" I was sold 'super damage waiver' at a cost of £133.91 despite having car hire excess guarantee with you, Fabio told me the cover was not the same and as I had a 2.5 hour drive ahead of me, I accepted his explanation. It's only having reread your cover, I now believe that I was charged twice for the same cover. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 20 September 2019
" I would certainly warn people about the possibility of being conned into buying satnav when the car potentially already has it. "
" There were a few issues firstly we didn't get the car we originally booked. Although I realise this is not guaranteed but I booked a SUV and ended up a with an estate car My main complaint however is that I was then offered satnav which I would have to pay for. I decided against it due to the cost. When I arrive at the car I find it has satnav fitted. So if I had agreed to a pay for the satnav I would have effectively paid for it for no reason not realising it was already there. this is find a little confusing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by DIANE - 20 September 2019
" See my reply at Point 3. "
" On Pick Up, it was lovely to find out that we had been upgraded. However at Drop off, the Avis member of staff who checked the car, told us we had scratched the wheel rim on driver side, front. As we had done very low mileage, with the car parked each night in a private driveway, and driving 20 mins to the private beach parking every day, there was no way we had come next or near a high pavement to enable the wheel rim to be damaged. I also would have known immediately had I hit the kerb. I refused to accept responsibility as I knew I had done NO damage. The Avis guy told me he was going to write up a report. At this time, I told him I would not sign such a report. He went into the office then returned to tell me that he had phoned a colleague who had told him that the wheel rim had been previously damaged but had not been identified by them on collection. The front spoiler, which sits low, had been badly scratched on both the left and right. I suspect the wheel rim damage was possibly caused at the same time. This seemed to me to be attempt to have me pay for something I didn't do. This was very disappointing. I would have rated Avis 10 had this incident not spoiled my expereince. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GARETH - 18 September 2019
" Auto europe were fine. "
" Over an hour wait to pick up the car. And they tried to charge us for extra petrol and for an upgraded car. Lucky I photographed the petrol when I picked it up and had to go to the mange to refund the upgraded car charge. RIP off merchants. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JANE - 18 September 2019
" Disappointing service from Avis who are usually so good "
" We had to wait for 90 mins when picking the car up at Brindisi airport. When we were given the keys eventually the car wasn't ready and we had to wait whilst it was being cleaned. It wasn't really clean even then and smelt like it had been used previously by smokers "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by TIMOTHY - 16 September 2019
" Very happy and will use them again "
" Fast service, good and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MATT - 16 September 2019
" Hideous "
" I will be submitting a formal complaint seperately but it was the worst car hire experience i have ever experienced. The avis rental stand at Milan Central Station is pure chaos and we had to wait over 2 hours past our selected collection time before i finally kicked up enough of a fuss to get taken to the "preffured" customer desk to get served. Once there I was told the autoeurope warrenty i had paid for was not valid and i had to pay for the avis one or i couldnt take the car, that was an additional £100+, and also that i had to pay the taxes again and the one way fee again even though i had already paid with auto europe and could prove that, they said it didnt count. With a huge que behind us and a possible another wait of 2+ hours if I said no and tried to contact auto europe we had no choice but to agree and pay the additional fees. If you google the reviews of Avis Milan you will see they dont just do this to me, they do it to everyone. I dont know how a company like this can still be trading and Auto europe still work with them, its criminal. After we finally got the car 3 hours later than planned no one allowed us to check it over for scratches, no one to show us how the car worked or how to drive. 5 days later and the full charges with avis are still pending on our credit card, including 70 euros for petrol charge we we returned the car with a full tank. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PISA, IT - Reviewed by JOHN - 11 September 2019
" Internet booking very easy. "
" The process to collect car took almost 2 hours despite being second in check in queue. Tried to sell me lots of extras, car upgrade and other insurance products. We then walked to collect vehicle and spare wheel was on front left side and no cover. Offered alternative vehicle that also had an issue so then given a fiat with constant brake squeal when we left airport. Bad experience we will not repeat next May when we return to Italy. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
AREZZO, IT - Reviewed by RICHARD - 10 September 2019
" Excellent experience "
" Efficient and friendly counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARK - 10 September 2019
" See above "
" Completely understaffed at pick up , waited an hour (there were 23 places in front of me and only 2 staff working , 3 others at desks but not helping with check in) Was told that what I had bought from you (full coverage including excess protection) was their lowest cover and was asked to buy more . I refused Car was ticked as petrol , luckily when we filled up at the end the petrol staff realised it was diesel, otherwise we would have been stranded. I will never use Avis again , and I hire cars at least 4 times a year "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 09 September 2019
" A clear indication of additional costs would have been better so I knew what I was in for. Extra costs make sense but lack of information lead to a stressful situation. "
" Got a lot of unexpected charges on picking up the car - local tax was a lot and the website made it appear that I had added insurance but when I got there it turned out I needed more. About £250 more than I had already paid which was a nasty surprise! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PETER - 06 September 2019
" Nothing to add "
" Car very damaged when collected, but other than this everything else was fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by MANUEL - 05 September 2019
" See above "
" Bari airport: took us 2h to get our slot for an agent at the counter before being sent to car park where we had to liaise with another agent and then wait for another 30min. Lousy service. When returning the car, they were not able to provide me with the contract closure document as they claimed their it system was down. I still haven't received the closed contract although they promised to do so. Please organise this asap. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by AINE - 03 September 2019
" The collection of my vehicle was a nightmare. It took over 1 hour 30 mins to collect something I had pre-booked online. The desk staff (Veronica) was very unhelpful, and set our holiday off to a terrible start. She tried to tell me I had missed my collection time, even though they had my flight details and my flight was on time (another customer was having the exact same issue at the desk). She tried to charge me an additional upgrade charge for my vehicle, tried to charge for sat nav (even though the car I choose came with sat nav), and tried to charge me for full insurance even though I had already taken out the excess with autoeurope. She insisted I was not insured, and that I was making a dangerous decision. I started recording the discussion because she refused to listen to me at the desk. For something that should have been simple (especially as I had paid for the more expensive, comphrensive package) it was a nightmare. Our friends where waiting for us in a convoy, but they left. They had booked their car with Sixt, and where ready to go within 15-20mins. Our experience with Avis was the worst part of the entire trip. "
" The collection of my vehicle was a nightmare. It took over 1 hour 30 mins to collect something I had pre-booked online. The desk staff (Veronica) was very unhelpful, and set our holiday off to a terrible start. She tried to tell me I had missed my collection time, even though they had my flight details and my flight was on time (another customer was having the exact same issue at the desk). She tried to charge me an additional upgrade charge for my vehicle, tried to charge for sat nav (even though the car I choose came with sat nav), and tried to charge me for full insurance even though I had already taken out the excess with autoeurope. She insisted I was not insured, and that I was making a dangerous decision. I started recording the discussion because she refused to listen to me at the desk. For something that should have been simple (especially as I had paid for the more expensive, comphrensive package) it was a nightmare. Our friends where waiting for us in a convoy, but they left. They had booked their car with Sixt, and where ready to go within 15-20mins. Our experience with Avis was the worst part of the entire trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEX - 03 September 2019
" See above "
" I had booked a Peugeot 3008 which is a large estate SUV with a boot to enable me to carry enough luggage for 5, when, after queueing for 1 1/2 hours we eventually get to the desk I was provided with the keys for a Mercedes GLA which is essentially an A class SUV that is clearly much smaller! they were able to provide me with a RenaultEstate SUV only if I parted with more money first. they wanted to €25 per day eventually we got the same sized car that was requested for an additional €15 per day I was not at all satisfied by the experience!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by DAVID - 03 September 2019
" See comment above "
" Hi. We booked a medium sized 4x4 with an automatic gearbox and sat nav, we got a saloon car with a manual gearbox and no sat nav. Avis said to us 'You booked through an agent so you won't get what you booked, if you'd booked direct with us we'd give you the car you booked.' "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by ARCANGELO - 02 September 2019
" Very easy to use website, you can trust Auto Europe "
" Staff were friendly and helpful, car was in ok condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 01 September 2019
" Always use Auto Europe when hiring a car abroad. Such an easy website to use and the best bit is you can change your booking hassle free if the price goes down and receive a refund with no problems. "
" Happy with Avis, would use them again as everything went smoothly, except we booked a automatic vehicle and they had none available which was disappointing, they did their best to rectify but we had to take a manual car which was not what we were expecting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENOA, IT - Reviewed by JAMES - 01 September 2019
" Very bad I didint get the car I paid for instead of e class they gave me Audi A4 estate which I didint like at all "
" I hired a Mercedes through your app and when I got there they gave me Audi A4 estate which I hate .i told them I want sedan not estate as in the booking they said no sedan cars . "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TRIESTE, IT - Reviewed by JOSEPH - 31 August 2019
" Nothing to add "
" Car had not been cleaned after previous rental. Damage to hub cap had not been noted on rental agreement - had to go back to office to be added. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by JASON - 27 August 2019
" Overall the procedure was straight forward. Own checks of vehicle are required as not all damage was recorded accurately. System of Pick up of vehicle could be improved. "
" Dont appreciate the hard sell of additional products on pick up of vehicle. Not all damage was recorded accuratly. Appart from that everything was relatively straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by ANNE - 27 August 2019
" As per comment to Question 4- hoping you will be able to resolve this Thanks "
" Awaiting feedback from autoeurope regarding additional payment taken by Avis from my credit card "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by GIUSEPPE - 21 August 2019
" Overall, not impressed at all with the experience. Too much hassle and worries for renting a car. "
" Long queue at the counter, they made me do an additional insurance which was not needed at all. The insurance bought online seemed to be not aligned with the rental agency at all. Furthermore the car had an deflated tire and it had to be inflated. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MILAN, IT - Reviewed by ADRIAN FRANK - 20 August 2019
" Helpful at both ends; pick up and collection. "
" All OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTYNAS - 16 August 2019
" Other than that fine. Car could have been better cleaned and windshield washer was empty too "
" Tried to sell more expensive option at the counter saying that the car was unavailable, while it was "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by GILES - 13 August 2019
" Car was clean and well prepared. Drip of was very efficient Location was really handy for the city "
" Quite busy at pick up so took a bout longer than hoped. Staff were effective t but handling both Budget and Avis rentals from the same office meant there was a wait. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by ORIETTA - 10 August 2019
" The contract said it included drop off at a different venue from where I picked it up, but I was still charged for it by Avis. Very disappointing "
" The staff at the counter and at drop-off were fabulous. The car was a pleasure to drive. I was charged an additional payment at drop off which was a surprise as the deal was supposed to be all inclusive. Probably not your fault! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RICHARD - 09 August 2019
" Auto Europe have waded-in to help sort Avis, and their service has been excellent. Perhaps they should drop Avis/ Budget, or red-flag them for Sicily. "
" Avis Palermo are a joke. Two hours+ waiting to get a car. The car had no navigation disk and the GPS given was without any mounting mechanism, so useless (used Google Maps instead). Three days into the rental we had to make a three hour round trip for them to add 'Adblue' additive or the car would stop working. But worst of all, Avis trying to charge 690 euros for no reason at all, and now having to fight to get this returned. If you read Avis at Palermo are crooks, believe it and avoid them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by PAUL - 06 August 2019
" 3rd time using Auto Europe. Never been disappointed. Will use again "
" Very good. Only one person on the booking desk, which meant there was a fairly long queue. She did a great job, but an additional person would have meant a swifter service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RUSSELL - 02 August 2019
" Paid twice not happy "
" Need to know why you charged me for hire, then get home to find Davis have charged me again, needs to be sorted, "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by HENRY DAVID - 31 July 2019
" Poor experience in Pisa. Car good. "
" Staff unaware of car booked. Tried to give us a small car. Not helpful re booking. Still don't know if second driver was on policy. Very poor experience for expensive car rental. Too much time spent on trying to sell own insurance. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANDREW - 25 July 2019
" Good company- generally just works! "
" Pretty good- hard to find office and a bit of walking to do so. Airport signage is shocking everywhere but Milan particularly tricky. Staff good and short wait. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MICHAEL - 25 July 2019
" Will go straight to avis next time "
" Great "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by WENDY - 23 July 2019
" Positive overall "
" Very positive, with the exception of the length of the queue at both pick up and drop off - another member of staff would really help "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARY - 23 July 2019
" My major gripe is being charged 181 euros when returning the car and the staff having insufficient English (or me having insufficient Italian!) to understand why. The total cost was exorbitant - far far more than quoted. The car was returned full of fuel and undamaged and I know of no reason why this additional cost was charged. I await a reply from Avis - and a refund! "
" My major gripe is being charged 181 euros when returning the car and the staff having insufficient English (or me having insufficient Italian!) to understand why. The total cost was exorbitant - far far more than quoted. The car was returned full of fuel and undamaged and I know of no reason why this additional cost was charged. I await a reply from Avis - and a refund! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by GARY - 22 July 2019
" we were surprised to recieve a charge location surcharge "
" avis in florence are rude they hit you with hidden charges "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 17 July 2019
" All good "
" Over an hour waiting in queue to pick up. Inefficient and given the hard sell over all the extras that had not selected at time of booking. Very frustrating "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by SOPHIE - 15 July 2019
" I have used Auto Europe several times but the above issue gives me pause for thought. I usually find your service to be good and I don't know if the above was an issue with Avis or a mid-selling on your side. I had been in contact whilst on holiday about the wait and car type but they were extremely unhelpful. "
" Terrible pick up. I had a 3.5 hour wait at Rome airport to collect the car. Of 8 counters they had between 2-3 open at varying times. Only after my 3.5 hour wait and it was my turn did they have all 8 desks open. When I was finally seen they did not have the car I had booked - a Jeep Renegade. I appreciate it's always "or similar" but the car I was given was not similar. I had changed my reservation with Auto Europe to get a more spacious car - at an extra cost, but the car I was given (Alfa Romeo Giulietta) was pretty much the same size as the one I had booked originally, so why did I bother paying more... ?? I was told by Avis the car category I had booked throughout Auto Europe (compact SUV) did not exist. A Giulietta is a hatchback and not in anyway a SUV. I tried to argue this at the desk but given I had waited so long, by this point I just needed to get on the road and start my holiday "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JANE - 12 July 2019
" Never had any problems, usually book through autoeurope at leat a couple of times a year "
" Worth paying a little more for the service. We've also found that Avis staff didn't not get out the magnifying glass or clamber under the vehicle to check like some of the cheaper companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DERMOT - 09 July 2019
" It would make me more inclined to go direct to the rental company and ensure the price agreed is the price i eventually pay with no hidden charges or being cajoled into paying extra when I arrive to collect. I spoke to a gentleman on my flight home who went with a smaller, Italian, rental company and had no issues whatsoever. The experience was more stressful that it ought to have been. It was not a good performance in terms of customer relations by Avis. I expected a lot better. "
" I found Avis, on arriving at their desk on collection day, too keen to attent to sell additional charges, despite I having understood that I had paid the full cost with yourselves at the outset when booking. The car I had asked for, a Renault Clio, was not available. A Fiat was provided instead, but that was not a major issue. But immediately I was being asked to pay for additional insurance cover up to 400 euro, saying i would be liable for any damage caused, an offer which i declined, and there was an attempt to extract more money for a sat nav which i initially asked for and then asked to remove from the booking with yourselves. Only on checking with her supervisor did the assistant finally agree not to charge me for something I did not wish to have. She claimed the request for a sat nav was on the booking form. I was then offered a towing service for an additional fee, which I accepted, though not sure I should have. My wife went as guarantor using her credit card as i did not have the PIN for my own card available to pay for the additional fee and she was charged around 90 euro for this privilege as she then had to become a named driver, even though she had no intention of driving the car and never did. None of this experience was encouraging or expected. The lady at the Avis counter suggested I should have booked with them directly to avoid confusion about additional fees. This did not make sense as they appear content to take recommendations through your agency. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by KAVAL - 08 July 2019
" Will not be using this service again as all the add on fees and charges are not clear and transparent when booking. My initial booking for £170 ended up being £370 in total. It seems you draw customers in with cheap prices and then add on so many additional charges after when they have no choice but to pay for it. "
" Extremely disappointed with the service and charges. I paid around £170 in advance for my hire car booking. When I returned the car I had to pay an additional £200. None of these extra fees are made transparent at all during the booking process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
BOLOGNA, IT - Reviewed by DAVID - 28 June 2019
" No problems with the booking process. Expected better from Avis. "
" Took far too long to get the car. The first nav system did not switch on. The second would not get a signal. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ROBERT - 24 June 2019
" No problems "
" Good company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 18 June 2019
" See 3 above; driving in Tuscany is OK on the Auto Strada, but a nightmare in the hills, sat nav phone and internet connections flakey; unable to access the help no for Avis, got my pocket picked in Florence, and then food poisoning from a chicken dinner on the last day. Might go back as older and wiser. "
" Car hire was smooth and easy, however, I damaged the nearside bodywork on the mountain roads south of Florence; Avis were exceptionally supportive on rental return (well they had my Barclay card details, so they would be.) Advice; insist on a small car A3 or similar, and do not trust the Sat Nav as they do not work in the mountains! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARGARET - 18 June 2019
" All good "
" All staff very helpful and the car was perfect for our needs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EDWARD - 10 June 2019
" The staff at the office tried to make us pay for GPS and a high cost per day. We said no and then he said the car had built in GPS which we would have paid for if we said yes to him. Very poor. We were delayed dropping the car off and the office was closed and was the next day due to a national holiday. I dropped the car off on Monday Am after a verging on aggressive and exceptionally rude call from a staff at the hire office. We were apparently just meant to leave the car key in the car in the car park. For 2 days! Unattended! I did not feel comfortable for this as I did not the expensive excess for theft. In future I will go elsewhere if I can and would recommend others to do so. T The car itself was great all round. Plus I'm not really sure if I am to expect any money back as some of it was a deposit??? "
" The staff at the office tried to make us pay for GPS and a high cost per day. We said no and then he said the car had built in GPS which we would have paid for if we said yes to him. Very poor. We were delayed dropping the car off and the office was closed and was the next day due to a national holiday. I dropped the car off on Monday Am after a verging on aggressive and exceptionally rude call from a staff at the hire office. We were apparently just meant to leave the car key in the car in the car park. For 2 days! Unattended! I did not feel comfortable for this as I did not the expensive excess for theft. In future I will go elsewhere if I can and would recommend others to do so. T The car itself was great all round. Plus I'm not really sure if I am to expect any money back as some of it was a deposit??? "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PHILIP - 06 June 2019
" A really worthwhile hiring experience, first time with Avis, it won't be the last. "
" A very busy day on the desk issues with others took a long time to deal with. waited about an hour. A good ticket system was helpful and the staff apologised numerous times for the long wait. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
SAN REMO, IT - Reviewed by ROGER TODD - 05 June 2019
" Better than the hassle and rip off at Nice airport. AE efficient service. "
" Nearly overcharged and I had to challenge to receive an invoice. Better than at airport however. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MARTIN - 03 June 2019
" Booking was simple, however I don't know if it was Auto Europe, or just Avis that misled us about the exras. "
" Picking up the vehicle was slow & the paperwork was in Italian. I was led to believe I had to leave a deposit. This 'appeared' to be 225 Euro. After getting home, I found that my card had been charged £128 on top of the initial rental price & the extra insurance I had opted for. Most of this additional premium appears to be another additional insurance (that I did not request, or was made aware of at pick up) & a 'Full Tank' premium, even though I filled the tank up before dropping off the car. Needless to say, I am not happy, nor will I hire through this company again ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 24 May 2019
" Did not receive the car we booked Audi A3, we got palmed off with a FIat Tipo which is nothing like an Audi. The car was dirty and uncleaned when we collected, the rep kept trying to sell us unwanted insurance, GPS etc. When our return flight was cancelled they charged us £220 for ONE DAY extra, absolute thieves do not use "
" Did not receive the car we booked Audi A3, we got palmed off with a FIat Tipo which is nothing like an Audi. The car was dirty and uncleaned when we collected, the rep kept trying to sell us unwanted insurance, GPS etc. When our return flight was cancelled they charged us £220 for ONE DAY extra, absolute thieves do not use "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARI, IT - Reviewed by JOHN - 24 May 2019
" Great car really clean "
" Really quick at front desk and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAMIEN - 19 May 2019
" Flight was delayed and Auto Europe rep was very helpful but could not guarantee the car would be available when we arrived late as car hire firms are known to release and sell on if you do not turn up. "
" Car condition was reflective of a hire car with over 60k km (so not good with lost of bumps. Windscreen was her water was empty (only found this out when trying to clean the windows while driving) and inside windscreen was dirty which I needed to clean. No very impressed given the price! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LECCE, IT - Reviewed by LAUREN - 10 May 2019
" I am furious with Auto Europe as after paying additional for fully comprehensive insurance online when I reserved my vehicle, I was told at the AVIS counter that this was not valid and I would have to buy fully comprehensive insurance again. I therefore bought insurance from Auto Europe that I did not receive. When I queried this with Auto Europe, I was told that the insurance was sold to me by a third party and I would not be able to do anything about it. I will be posting this on social media if I am not reimbursed or at least given a better response. "
" The experience with AVIS was smooth and without problems. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by AZIZ - 09 May 2019
" I would not recommend,you don't get what you pay for. Pisa airport,Avis staff are rude and extremely unhelpful. "
" Worst company I have ever hired from. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PISA, IT - Reviewed by RUSSELL - 04 May 2019
" Not happy with return at this location seems like they are looking to make extra money by not marking all faults. "
" On return of the car a mark was found on the wheel hub. Which all likely hood had been there when car collected the car. On pick car was so tightly parked it we on passenger side we were not able to see before setting off. This resulted in us been charge an extra £273 pounds!!. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 4
REGGIO CALABRIA, IT - Reviewed by MISS - 22 April 2019
" Excellent efficient and polite will use again .thank you "
" Exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FILIPPO - 17 April 2019
" I have been using autoeurope for years and I am happy with their service. Not quite clear how reviews and rating of different hiring company are managed. For instance, the website shows stars; however, the feedbackk form does not give an oopportunity to assign any stars. "
" The car booked was severely damaged and broke down soon after collection. The gearbox broke down and I could not use any other gear other than the 2nd one. I was likely able to drive back fairly soon despite the heavy traffic in Naples. Fortunately, I did not manage to go on the motorway which avoided for me and family (2 toddlers) to get stuck on the road at 10 pm. "ironically", the staff presented the car has recently serviced which was obviously a lie. I had to take another car at an extra cost of £60. I will not book with Avis anymore. This is not the first time that I have problems with them. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by ALEXANDER - 08 April 2019
" I was charged twice for the rental and still has not been able to get my refund. I initially booked for £57.00 and then was charged $123.00 at pick up. We originally rented for 3 days from 22nd to 25th of march, but returned on the 24th please refund me "
" it was okay until I realized that I was charged twice and I am still trying to get my refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TOM - 29 March 2019
" Never again would I use this service "
" Hidden charges in the car hire are a disgrace. They people at drop off charged me €200 for a scratch that wasn't visible and didn't happen while I was driving the car. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JEFFREY - 07 March 2019
" Easy to book online. "
" Very smooth collection and drop-off process. For a relatively new car, it had quite a few scratches and scrapes, but other than that everything fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANDREW - 05 March 2019
" Auto Europe nee dot ensure the cars they offer on the website are the cars provided by the rental companies. "
" Booked a small SUV - JEEP COMPASS - ended up with a Fiat Qubo, not really an equivalent vehicle and a very basic car; more a commercial vehicle, not suitable for long journeys. No alternative options available on a Friday night at the airport rental office. Disappointed with this rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JUNE - 04 March 2019
" See above "
" Having used Avis for years we are very disappointed that you have altered your charging system to make it almost impossible to understand what you are paying for. It used to be that what you paid for the car before you left the UK was all you paid on collection. Now, for instance, even on a full to full deal, you charge for fuel saying you will give it back when the car is returned full. My daughter hired a car off you recently and even though she returned it full you came up with another reason for the fuel charge and refused to credit her card!!! We will not be using you again as long as these policies continue. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by JEFFREY - 29 January 2019
" I find the Auto Europe website user friendly and when speaking with the staff, friendly, polite and professional. "
" Avis representative was friendly and polite. Upon collection of the car, the car was covered in scratches and marks (approximately twelve), but these were noted on the documentation by Avis. When returning the car there was no Avis member to check the condition of the car and fuel level (returned full), so we went to the Avis desk in the airport, spoke with the same representative as before when collecting the car. He told us he was the only member of staff working that day, couldn't check the car, but all would be fine as we only had the car two days. This is the only aspect of the hire we are not happy with as the car should have been checked and signed off upon return. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by ENTON - 25 January 2019
" Auto europe needs to collaborate with companies that do not put customers in danger. Good value, but lots of issues "
" The first car given, didn't have the registration documents on it and luckily i checked before leaving the airport. Given a second car which didn't have snow chains or snow tyres, and i have been driving illegally for 2 days!! When mentioned to the Avis employee upon return, he said that it was down to me to check! Whilst i am at it, i could also check for oil levels, cooling additive and tyre pressure!! The car should be road worthy for the customer and clearly it wasn't. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PESCARA, IT - Reviewed by TIZIANO - 20 January 2019
" The website is very simple and efficient. "
" Good service and price but some problems about the snow chains. In Italy, if didn't have the snow chains a board you risk a penalty. Please provide all your car with the snow chains or the termic tyres. The customer don't need ask the snow chains but the Europe Union forced you to respect the rules. Avis for few euros more,don't play with the lives. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TRENTO, IT - Reviewed by FRANCESCO - 07 January 2019
" A very good experience "
" Excellent staff at the counter in Trento "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DIEGO - 04 January 2019
" Despite I rent a car with Avis 7-8 times per year this time I was not happy at all about the experience - Despite well specified I needed a car with winter tires as I had to travel to Switzerland- no car with winter tires was available at the moment of pick up and the chains supplied were not checked before and one of the chain was missing a part. Result of this: stuck in Livigno and plans to be scrapped. "
" Despite I rent a car with Avis 7-8 times per year this time I was not happy at all about the experience - Despite well specified I needed a car with winter tires as I had to travel to Switzerland- no car with winter tires was available at the moment of pick up and the chains supplied were not checked before and one of the chain was missing a part. Result of this: stuck in Livigno and plans to be scrapped. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by BERK - 24 December 2018
" At the end the total price was to high. with %22 vat total price was almost double. "
" At the end the total price was to high. with %22 vat total price was almost double. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHANE - 09 December 2018
" very good "
" very good and helpful crew "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CLODOALD - 02 December 2018
" No problem. "
" The car was dirty inside and outside with a very strong smell of cleaning product. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by GIANCARLO - 19 November 2018
" The experience was good , everything was as expected from a reputable company like Avis however pick up experience needs to be quicker I still spend up to 30 minutes waiting to be served "
" The experience was good , everything was as expected from a reputable company like Avis however pick up experience needs to be quicker I still spend up to 30 minutes waiting to be served "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MANISHA - 10 November 2018
" On the whole, good experience however getting the initial car was not good. Overcrowded, questions not answered, overly rushed. "
" The first car I was given had problems. I had to return to Naples airport within 48 hours to change the car. Having said that, I was given another car and despite being threatened with potential charges, ultimately I was not charge for the poor clutch. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PERUGIA, IT - Reviewed by NICOLE - 01 November 2018
" Very straightforward "
" Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRISTOPHER - 01 November 2018
" I was nervous about not going to a car rental company directly. However Auto Europe's process was so simple and the staff at Avis took my booking without any delay. "
" Everything was smooth when picking up the vehicle. I decided to purchase the extra...something (maybe the higher level of insurance?)...but I'm still not quite sure what it was. I paid an extra £98 but I'm unsure whether this was a deposit or not. When I asked whether it was refundable at the end, she did say yes, but I've dropped the car off with no extra charges and don't really know what the process is for getting this "deposit" back. Anyway, the car was fine. A few big scratches on it but didn't affect the car at all. It drove beautifully considering that we used it to go from Milan to Montepulciano and back again. Had everything that we needed and having CarPlay was a lifesaver - only had to fill up once despite travelling close to 1000km! "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by JOHN - 30 October 2018
" Staff were friendly and gave a great service "
" Just rented car from Avis in Pescara Airport and everything went very smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAUL - 23 October 2018
" The booking process, price and offer of insuring a second driver attracted us, but you need to inform the car rental companies of offers and in bold print on the voucher so it is not missed in the future. "
" At the drop-off I was told to sign with no explanation. When pressed after signing we were told to see the arrogant counter staff, who informed us they made a charge for insuring a second driver. This second driver was included free in our rental from Auto Europe! Only after finding the voucher to prove this did they reluctantly recind the charge and tell us there were no additional charges due. Since returning and looking at our credit card statement we find a charge of £1.32 was taken. This is not a great amount but there is a principal here!!!! We did not need this stress at the 11th hour when we had a plane to catch. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 18 October 2018
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 18 October 2018
" Already covered "
" Car was damaged before delivery and I noticed that so they made a note "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by JOHN - 18 October 2018
" OK but why oh way does all this paperwork have to be done rather than doing it all on line beforehand. It is positively Dickensian and no -one in the car hire industry seems to care enough to sort it out - they seem to revel in queues at the desks,. "
" Rather disappointed that a significant dent at the rear of the car wasn't on the paperwork and i had to go back to point this out "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by RONALD - 15 October 2018
" Efficient and pleasant at pick up and drop off "
" Efficient and pleasant at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by KAREN - 13 October 2018
" would re-book, but would recommend getting annual excess coverage before travel as rate quoted at pick up was extortionate "
" Friendly and efficient staff at Brindisi Airport. Very convenient for pickup and drop off. A joy compared to previous booking with Sicily By Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICHOLAS - 11 October 2018
" When Avis were closed we rang Auto Europe who were not at all helpful. We said that our only option was to hire another car that evening and return the next day to pick up the car we had originally hired. We rang to confirm the next morning and were informed that the contract had been cancelled, despite the fact that we had paid in advance, and that we would be charged £190 as a result. We spoke to a very unhelpful and obstructive "Philippa" who refused to admit that there was a supervisor and could not have been more awkward - I have seldom spoken to someone more adamant not to help in any way with the problem we now faced with four children without a rental car that we had booked weeks before. We eventually did speak to a manager, despite Philippa's best efforts, and he agreed to reduce the penalty to £50 but still claimed that they could not provide an equivalent replacement car. We hired the replacement car from Sicily by Car (who you also use) at a significantly increased cost as it was all last minute. The additional cost was at least £400 and that doesn't take account of the cost of being on the telephone for ages - at one point we had been in Italy for 19 hours and had spent 1.5 hours on the telephone to Auto Europe! And then there is the stress of being lied to by Philippa and generally having to sort out the mess ourselves and without any help from you. I have used Auto Europe on many occasions in the past so am particularly upset to be treated in this way. I look forward to your comments and would like you to treat this as a COMPLAINT. "
" We arranged to pick up the vehicle at 9.30pm. The plane was slightly delayed and the bus was running late and we arrived at 9.40pm to find the office shut and were told by other car rental firms that were still open that Avis had shut at 9.15pm. We then had to hire another car from one of the rental firms still open, at considerable additional cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CHRISTOPHER - 10 October 2018
" Relatively good "
" Desk staff did not take hirers out to the car to inspect it for damage. However, car return was quick and easy. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by SARAH - 08 October 2018
" Overall experience with Auto Europe was very good. "
" Car wasn't exactly what we ordered but was a small car which we did want. It had a quite a few dents down one side of the car from prior rental. The knocks were already cocumented by Avis but we had to check everyone off before we were happy to take it. Pick up and hand over was quick apart from those checks. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by GERALDINE - 07 October 2018
" Very easy car hire at a very reasonable price, would definitely use again. "
" All went very smoothly, car in good condition, easy efficient pick up and drop off. Counter staff did the usual sales patter of trying to frighten you into additional insurance, but we told them we had our own so didn't need the one they offer and they were fine. One point which is not specific just to Avis, but any company we hire from, is that they nearly all very kindly "upgrade you" to a better model than the one you requested, which I am sure most people are thrilled with. However, I am used to driving a small car without all the bells and whistles therefore always choose this option when hiring because that is what I am comfortable with. The counter staff at Avis did try to upgrade us to a Renault Captur, but, and especially as I had read that in Italy get the smallest car you can, I declined this and requested the size car I had booked, which they provided without a problem, thankfully. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JENNIFER - 05 October 2018
" fine, used several times in the past. "
" too much pressure at counter to take extra insurance. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 29 September 2018
" Generally OK "
" Counter staff tried to sell additional insurance when it was already included "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CEFALU, IT - Reviewed by IRENEUSZ - 29 September 2018
" None "
" Pick up point Avis lady did not speak english , rude to another level should not be working in cuatomer service.Lied to my face about costs of rental ( diffrent category of.car choosen ) when asked several times about difference in price said ten euro total total , obiously it was ten euro per day. Rude to another level.staff should be able to communicate in basic english at least explain basic rental procedure. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by PETER ALLAN - 26 September 2018
" As above "
" Pick up took way too long. Over an hour wait at Milan airport "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIPUL - 25 September 2018
" Apart from the above, the experience was good. "
" Unfortunately the car we had booked was not available - there was only one automatic car available. This particular car was available at a much cheaper rate so we could have saved over £20 had we chosen the car we were given. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by LIVIU - 25 September 2018
" everything was fine, no need to use the extra insurance from auto europe (the main reason I chose them) "
" everything went smooth "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ROB - 20 September 2018
" Find it strange that your helpline shuts at 1.00pm for the day "
" Counter staff either not well informed about the car we hired or tried hard to upsell us into the next category of vehicle. Also trying to get us to take out additional insurance we already had covered with an annual agreement. Passive aggressive "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DOUGLAS - 20 September 2018
" I would mark you higher if I knew you would take up our criticisms with Avis and provide feedback. "
" Queues to check-in were intolerably lengthy. Over an hour to collect car unacceptable. Car was badly scuffed and dented with only a few marks mentioned on Avis diagram. Had to photo the others and email them to Avis to prevent inevitable argument on return. Return agent accepted we had done the right thing and there was no extra charge or debate but we should not have to take these steps. Chose Avis as we expect a high level of service form them. Not delivered this time. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by STEVEN - 18 September 2018
" Helpful advice from Auto Europe during hire period. Good value and will use AE again. "
" Delay in picking up car as not in Avis proffered scheme. Upgrade provided good value but location surcharge only explained properly on vehicle return (hence marking of 7, gentleman I spoke to at end of hire -9). "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DANIEL - 14 September 2018
" Good price, good service but I feel they should be more honest about the advertised car that you are actually going to get. "
" Good price, but I ordered a VW T ROC and got a rubbish Renault cleo with no power at all. Sorry but if you advertise a VW then you should get a simlar car not a cleo from a massive 4x4 car. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by DON - 13 September 2018
" All OK but overall very displeased over experience with Avis. "
" The car was absolutely filthy. We were four people on our way to a wedding in Montaione. I pointed out the state of the car inside and out to an Avis rep in the car park . He recommended we go back to the desk and change the car. Unfortunately we had already spent so long at the desk we had no time to do this. On leaving the car park we noted that the Oil Change Needed signal was lit. On returning the car three days later the Avis rep gave us a 20 Euro discount at the car park. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by DEREK - 11 September 2018
" Auto Europe do not make it clear that what you pay is no where near what the voucher is worth. To Avis the voucher wasworth about €60 less than I paid. Seems to me better to cut out Auto Europe and go directly to the Car Rental COmpany. "
" Avis car rental prices OK. Insurance costs out of this world. 19€ per day without theft cover. Theft cover 6€ per day. Lots of pressure to take full insurance with incredible implied excess charges for any damage irrespective of how serious. Italy seems to be the worst European country in this respect. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAZ - 10 September 2018
" Sadly for a tier 1 company one would expect a good service. The overall service was surprisingly poor. "
" Hi - the car we paid on line for was not available. The Naples desk refused to reduce the price but placed us in another car. This car was a Volvo v40. This particular car was on bad condition, it had several large dents, scratches, marks, all around the bodywork. The car was in very bad shape, the car had bold front tyres, and sqeeling brakes. I also had to put air into all tyres which were very low. The car in the U.K. would not pass an MOT. Poor service! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VENICE, IT - Reviewed by ROBERT - 10 September 2018
" Fast and efficient "
" Exelent no long queues for collections or returns could not be easier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NALDO - 06 September 2018
" Easy to book and competitive prices "
" Difficulties in finding the counter in Rome as it was stated to go to the car park level Very heavy insurance sales techniques dismissed the cover taken out by auto Europe Wrong car given requested an automatic but given a manual When complained eventually given auto focus no one there to inspect car just keys inside and away Was s little anxious as there were scratches on bumper "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARTIN - 04 September 2018
" Auto Europe site was easy to use and I used the ability to alter my booking prior to departure. Excellent in all respects "
" On arrival in Bologna I was told hat Avis had a special upgrade for my car which would cost me 7 euros a day. I told them I wanted the car I had ordered. They said they had none available. I insisted that I was not going to pay any more. They then phoned the pick up site and I was told to only car available was a panda. I said I would take it rather than paying any more. On walking over to the collection point I located the car and found it had nearly 45000 km on the clock and was showing its age with a number of scratches and imperfections to the seals on the doors. On driving it I found it had no screen wash and the wipers left smears on the screen. This is certainly not what I had ordered and paid for "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
ROME, IT - Reviewed by MICHAEL - 04 September 2018
" EASY TO AMEND BOOKING AND BY FAR THE CHEAPEST AROUND "
" EASY TO DEAL WITH PROMPT SERVICE AND VERY QUICK DROP OFF. WE WERE RUNNING A BIT LATE FOR OUR PLANE AND THEY DID NOT HOLD US UP ONE BIT "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by NICHOLAS - 04 September 2018
" Auto Europe are great. Good value and always helpful with any query "
" Long queue to collect. Slow process. Car was quite new but had significant damage - scratches, dents etc. Don't expect from a company like Avis. Also wasn't the car we ordered. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PERUGIA, IT - Reviewed by ROSEMARY - 03 September 2018
" My thanks to Francesco for his very helpful and friendly service. It was a pleasure to deal with him collecting and dropping off our hire car. "
" Efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by STEPHEN - 02 September 2018
" Not happy. "
" Not happy. Been charged £333 for scuff marks to one of the wheel trims which were there when the car was hired but as we had no proof of this we were still charged. Ridiculous!! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
COMISO, IT - Reviewed by SIMONA - 02 September 2018
" I have chisen autoeurope consistently for at least 10 years now and find the booking easy. "
" The car pick up and drop off at Comiso is only manned by one guy who does everything including going to wash the cars etc. This means he was nowhere to be seen for 10 mins when we needed to pick up and we also waited 10 mins when we dropped off. The general condition of the car was good though the gear changing (Mercedes class A) was often quite clunky when coming down in gears. It's also worth noting that the autoeurope website still gives directions to call a couple of numbers on arrival to arrange a shuttle. These numbers no longer work and it's only when one comes out at the exit that it's clear Avis now have an office on terminal. This needs to be clearly communicated to the customer. I would also be more likely to choose Avis on par of prices with another company if it was clear on the website that the pick up in now at the airport as I am likely to forget this next time I fly there. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
MILAN, IT - Reviewed by CHARLES - 29 August 2018
" Auto Europe was fine. Avis was the problem! "
" Collecting the car was painful. It took too long and I was dissatisfied with an attempt to fob me off with a car which I did not believe was in the category I had paid for. Also, on close inspection there was damage to the bumper which was not identified in the hire documents. Also, I could not get a satisfactory explanation on the additional charges when collecting the car, but by then, I had almost lost the will to live and accepted them!!!! "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PAOLA - 28 August 2018
" Cancelled my booking as flight was delayed and office was shut and then charged me huge expense to rebook. I receive a very small amount back of my original booking with auto europe "
" Cancelled my booking as flight was delayed and office was shut and then charged me huge expense to rebook. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COMISO, IT - Reviewed by ANTON - 23 August 2018
" See above. "
" AVIS contact in Comiso very friendly, polite and professional. Car was very good - met our needs for the trip. One issue arose which was stressful - ATM in Comiso airport of out of service. No other access to cash and could not use car once returned, so had to pay for taxi to take me to cash machine in nearby town - at cost of 15 euro. Would have been nice if I could have used the car again for 30mins. Other than that, a good experience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
ROME, IT - Reviewed by NIKOLAOS - 23 August 2018
" The Avis reception employee has charged an outrageously expensive extra insurance cover without really providing the necessary information or even asking whether I was willing to take over this extra cost. She just mentioned that everything was OK and I was covered. Unfortunately we were in a rush to get the car and we noticed this extra charge. Although it was my mistake to not question on the site this extra cost this type of service is completely unacceptable. "
" The Avis reception employee has charged an outrageously expensive extra insurance cover without really providing the necessary information or even asking whether I was willing to take over this extra cost. She just mentioned that everything was OK and I was covered. Unfortunately we were in a rush to get the car and we noticed this extra charge. Although it was my mistake to not question on the site this extra cost this type of service is completely unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PISA, IT - Reviewed by CHRISTOPHER - 21 August 2018
" Only concern surrounds excess waver. The cost and pressure to buy from Avis, even though we had stand alone policy. AutoEurope, Avis and others need to sort this out into one, affordable insurance to give peace of mind to hirer "
" Only concern surrounds excess waver. The cost and pressure to buy from Avis, even though we had stand alone policy. AutoEurope, Avis and others need to sort this out into one, affordable insurance to give peace of mind to hirer "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEXANDER - 20 August 2018
" Very good "
" Very good "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ROBERT - 16 August 2018
" Some costs were not included or even mentioned in the original costs, e.g an 8% fee to pick up a car at the train station. This could have been mentioned when I said I wanted to. The car was on the system fine, but using AVIS was a poor choice. "
" Pick up in Milan stool 3 hours as the office was very understaffed. The car was a beaten up fiat with 106000 miles on the clock. The value of the car would have been less than the original excess quoted. Drop off in Milan involved unclear charges included which were never explained or on the form, e.g. 8% for picking up a car at the train station, why wasn't this included in the original cost? "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PISA, IT - Reviewed by MICHAEL - 14 August 2018
" As above. What is the difference between the two? "
" We were lucky in that we arrived ahead of the large number of people filling the pick up area, who must have had a long wait. The lady on the desk was efficient and business like but we felt pressured, not only by her but by the noise and growing queue behind us, into agreeing to things that we had not accounted for. I signed the electronic contract without being shown the final cost which, when we checked later, had nearly doubled the amount that we had already paid. Small details, which had not been explained to us, were billed including a fuel charge despite us choosing the full tank on return option. Not happy. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by IVOR - 14 August 2018
" After Avis gave our car to another customer Europecar were not able to find us another vehicle. We had to pay almost double to take an immediate car from SicilyAuto who were able to provide us with one. "
" We arrived 1 day late having advised the hire company (Avis) that we would be late) and they had already given away our car, which we had paid for and expected to be there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by RICHARD - 12 August 2018
" Wish there was a list of all cars in each group. There seems to be a lot of diff cars in each cat that are not compatible with each other. "
" No car available to suit my size. I had booked a VW T Roc as im 6 3" and have a bad back. Every other vehicle in the same group was too low/small. We was offered an upgrade to a Alfa Romeo Giulietta (this seems to happen every time for some reason) but this was turned down as it was too low. In the end we accepted an uncleaded Fiat 500L that Avis borrowed from another hire company. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by WILLIAM - 06 August 2018
" AutoEurope always easy to deal with. "
" Rebecca at Avis recommended an upgrade for us which would have cost us €960 extra on top of the amount we had already paid to AutoEurope which was almost £700. We repeatedly said no she brought the cost of the upgrade down from €80/ day to €15 we still didn't want the so called upgrade she then tried to make us purchase duplicate extra cover which we'd already purchased from AutoEurope again we declined so then she tried to sell us breakdown cover. The whole experience was unpleasant & hostile all we wanted to do was collect the car we had ordered which was a large estate. She gave us a small estate which was a ghastly car a Renault Megane. We waited an hour before being served and her hard selling wasted a further 30 minutes of our time. All in all very unpleasant. Certainly wouldn't recommended Avis or Rebecca at Pisa airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VERONA, IT - Reviewed by WANDA - 03 August 2018
" Car wasn't as clean as I've had before. As we arrived at night it wasn't possible to inspect car for damages. "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by QIANG - 03 August 2018
" I booked a size of Peugeot 308 estate, but it actual gave me a smaller size one. And even I bought CDW insurance from auto Europe, the Avis staff still strongly pusuaded to buy extra insurance from them. The car has some scratches, which i have to spot my self first before drive off. But I guess every local retental company do the same, i am happy to use auto Europe next time. "
" I booked a size of Peugeot 308 estate, but it actual gave me a smaller size one. And even I bought CDW insurance from auto Europe, the Avis staff still strongly pusuaded to buy extra insurance from them. The car has some scratches, which i have to spot my self first before drive off. But I guess every local retental company do the same, i am happy to use auto Europe next time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by NICHOLAS - 01 August 2018
" Autoeurope was a good website and booking experience but I wonder if customers get better service if they book direct with the car rental company "
" Avis at Bologna was a nightmare. Too many customers waiting to be served, computer system problems, waiting 40 minutes to be served. Also staff focus on up selling extra products and add ons when I told them several times I just wanted what I had paid for and to get the keys and go. Also, we wanted a small car and had to take a Fiat Cubo which was heavy and slow "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JONATHAN - 01 August 2018
" No problem with the Auto Europe experience; booking and confirmation was slick and trouble free. I'd book through you again but would hesitate before booking Avis. "
" I booked an Alfa Giulietta or similar; after a two hour wait to pick the car up at the desk I was offered a Renault Clio or a BMW 1 series for an extra 10 euros a day. I took the BMW as it was unlikely 3 people plus luggage could have fit into the Renault, but was reluctant to pay the extra charges, and have the hard sell on extra insurance (which I did not need, I bought excess insurance elsewhere). Overall I was disappointed with Avis; I chose the brand as I thought the customer experience would be slicker. It most definitely was not. There were no problems with the car itself, although the staff went through the car with a fine toothed comp at drop-off, but were reluctant to mark down minor damage at pick up. Be aware. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by DANIEL - 01 August 2018
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by HOWARD - 22 July 2018
" Good service "
" I aske for a satnav when I hired. This had to be arranged at the pick up. The staff member confirmed that I had asked for one. He told me it would cost 486 euros for the month. Seemed like an excessive amount but I really needed one so agreed. Gave me the contract and said that Super damage waiver was included as I had rented the satnav.I said that I didnt need it as I already had cover. He said it wasnt costing me any more. He wrote GPS next to the super damage waiver line on the contract. I now realise he mislead me as it appears thet the satnav was included free with super damage waiver. To add insult to injury I realised, after leaving the airport, that the ford focus I had hired had a built in satnav - so I had two! I am really unhappy with this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIENA, IT - Reviewed by DAVID - 20 July 2018
" Very smooth "
" Very smooth "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by GIAN CARLO - 19 July 2018
" Happy with the experience "
" I'd prefer not to be asked if I'd like an upgrade to a larger vehicle or if I'd like extra excess waver insurance when I'd already taken it out through Autoeurope - up selling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by ROGER - 19 July 2018
" easy booking process, good range of cars/prices "
" Despite clearly stating (and having confirmed in your documents) that we wished to collect the car at 13:30 - and the documents saying that Avis Ancona is open all day, when we arrived at 13:00 they were closed. There was still an agent behind the counter, but she refused to serve us. We had to wait 2.5 hrs until 15:30 when they reopened. Fortunately, we were collecting a car, not dropping it off before getting the train! Even when they reopened, the check-in took ages. The directions as to where the car was parked were very vague (50 metres according to the agent) We hunted around for the car for quite a while, ending up returning to the office. In the end, they had to run us to the car which was over 500 metres away and not visible from the road. Highly unsatisfactory. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MARIO - 18 July 2018
" all good apart from the staff at the counter. "
" good car no problems, 4 people behind counters only 1 was working, take a ticket and wait and wait and wait, eventually a manager came out and told one of the staff to serve the waiting customers. not happy with the counter service. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by NICHOLAS - 17 July 2018
" it worked very well. Thank you. "
" really very good. When we picked up the car, it had some scratches. Ideally, I should have been told of that, but anyway, when I went back, a young man called Alesso showed me that he had already photographed them and was aware. Very efficient and pleasant. He also met us on return. Very busy/crowded but excellent service under the circumstances. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOHN - 17 July 2018
" We would happily recommend Auto-Europe to our friends. You fully fulfilled your commitments. Thank you. "
" Overall the experience of our car hire was positive. However the pick-up at Malpensa was chaotic and long-winded. It took more than an hour to get to the front of the queue and then there was confusion over what sort of car they could give us despite our clear choice. Signposting at Malpensa is also poor. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by NOLA - 13 July 2018
" Car rental area needs to be kept picked up and free of garbage. Car rental staff need to be more customer oriented as what they say verses what actually happens is two separate things. "
" Upon my arrival at the rental office there was garbage everywhere outside of the building. The female who assisted me in the office provided no eye contact, refused to provide me with a copy of my rental contact and when I requested the form to note any vehicle damage I was told it was in the vehicle. There was no form in the vehicle to note damage at the time of picking up the car. When I returned the vehicle the gentleman who helped me was prompt, helpful and very customer service orientated. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by THOMAS - 12 July 2018
" Auto Europe has been a good place to get Car Hire - however, my Sicily experience has left me very disturbed. They also had additional costs like adding 15 euros for refuelling when I have brought the vehicle back with a full tank. So arriving with a voucher with 149 euros paid to you for car hire and ending up with another 400 euros costs plus the 300 euros for the damage ends up with me feeling upset and unsure how to proceed with my next car hire. "
" When I arrived to pick up the car I was offered an upgraded car for extra cost. The cost was not very clear and turned out to be more than I had expected. A Sat Nav was included without extra cost which was a help. The sales person then wanted to add considerable costs to cover accidents and personal accident cover. I already have a separate policy to cover these so declined them. I did take a roadside assistance cover. I examined the car for any damage before leaving and all looked in order. When I returned the car a scratch on the underside of the front apron was discovered and I was charged almost 300 euros. I am almost 100% certain that this did not happen while I had the car. I cannot say that I had looked at that particular spot as I picked up the car. I get the impression that they were not happy that I did not take their extra cover. A very good value car hire from Auto Europe was turning out to be quite the opposite with all the extra costs. I almost feel that they knew of this damage and that it gave them the opportunity to recover some of the money they wanted to take from me when I took on the car. I have used Auto Europe on many occasions and have not encountered this price hike strategy before. Whether this is an Avis strategy or not I do not know, but this whole encounter has left me very unhappy. I an in the process of recovering the 300 euros from my other insurance company. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by AUDREY - 12 July 2018
" X "
" Staff were very rude and unhelpful at the pick-up "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 12 July 2018
" only problem is - as always - lack of boot space for suitcases "
" Helpful and quick and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SEAN - 11 July 2018
" Awful "
" The flight was 2 hours late, arriving at 1am. I called Avis to warn them but there was consistently no answer. Avis was closed when we arrived. Nowhere on my voucher did it say to contact Autoeurope and not the car hire company. The next day Avis told me there was no car for me as i was more than 2 hours late. Autoeurope told me i should have contacted them in the first place. Thanks all for screwing up my weekend "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by STEPHEN - 11 July 2018
" When booking in the UK we booked a vehicle advertised as 'intermediate'. Peugeot 3008 or similar. Your website states 2 large suitcase, 2 small, 5 passengers. On arriving in Verona we were advised that the category (same car) was 'compact', that the luggage wouldn't fit but we could pay more for an 'intermediate'. If we had know this at the point of booking it would have influenced our decision to book. We stuck with the car that we had budgeted for. We were given a Mercedes A class, which I notice you advertise as having space for 1 large and 1 small case. We only had 4 passengers, 1 large case 3 small cases. 2 case had to go on the back seat as only one large and 1 small would fit in the boot. If we had arrived with 5 passengers, 2 large cases and 2 small cases, the advertised capacity, we simply would not of fitted in. You are falsely advertising and miss selling. The sat nat was provided without the bracket to mount it so the passenger had to hold it. "
" When booking in the UK we booked a vehicle advertised as 'intermediate'. Peugeot 3008 or similar. Autoeurope website states 2 large suitcase, 2 small, 5 passengers. On arriving in Verona we were advised that the category (same car) was 'compact', that the luggage wouldn't fit but we could pay more for an 'intermediate'. If we had know this at the point of booking it would have influenced our decision to book. We stuck with the car that we had budgeted for. We were given a Mercedes A class, which I notice autoeurope advertise as having space for 1 large and 1 small case. We only had 4 passengers, 1 large case 3 small cases. 2 case had to go on the back seat as only one large and 1 small would fit in the boot. If we had arrived with 5 passengers, 2 large cases and 2 small cases, the advertised capacity, we simply would not of fitted in. Autoeurope are falsely advertising and miss selling. The sat nat was provided without the bracket to mount it so the passenger had to hold it. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SPOLETO, IT - Reviewed by RICHARD - 09 July 2018
" Only problem was rigid attitude of counter staff regarding return of car and advice that return even 5 minutes late would attract additional charge - not something that would occur in my country "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MATTHEW - 09 July 2018
" No problems at all, very professional "
" Very prompt and professional on arrival. Car was as stated, no problems at all. Drop off was easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SALVATORE - 09 July 2018
" Staff efficient speedy collection and drop off. Car clean and comfortable. "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LORNE - 08 July 2018
" No "
" No "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by PATRICIA - 05 July 2018
" Great value for money. "
" As always, Francesco and his team are polite, friendly and very helpful. They are my car rental desk of choice at Perugia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ZHEYU - 05 July 2018
" The insurance and collection time is really confusing and won't recommend anyone using it. "
" It was a terrible experience. 1) we waited almost 4 hours to collect the car when arrived at Milan airport. And what's the point to put down a collection time when booking? 2) I was told the insurance I bought didn't cover certain things and I was forced to bought another insurance at the counter, the costs were almost EUR 150. Overall, it was a bad experience for sure "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by RENZO - 04 July 2018
" I was convinced that the price was a all inclusive with Auto Europe and I don't realise that the one way was to be paid as an extra. "
" I don't understand the pricing as I pay an extra that is completely unclear. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 04 July 2018
" Fine "
" It has all worked well so far, I have yet to see the final receipt, except that the car was bigger, heavier and harder to drive than the one I had ordered. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by JONATHAN - 26 June 2018
" See above "
" There were three staff on the desk at Pisa with over thirty customers waiting. No managers. The poor staff were under fire and not coping. There was a queuing system that was hopeless as the 'preferred custoners' Took priority over everyone else. I waited 1 hour and 20 minutes to be served and only then it was because I shouted. Your poor staff. Totally awful. I missed the dinner I had come for. Other people in my group had similar experiences over the few days either side "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PETER - 25 June 2018
" same as above "
" hassle free experience.car clean no smoke smells.car parked close to rental office.handing back vehicle easy and the attendant very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CHIUSI, IT - Reviewed by ROBERT - 23 June 2018
" Good service from Auto Europe. Vehicle supplied by Avis was lower spec than expected (Fiat 500, not VW Polo or similar); although it performed OK, we expected better for the money. I got the impression that Avis were not bothered to give good service because the reservation was not made with them directly. "
" 1. Inconvenient opening hours - closed from 13.00 to 15.30 for lunch (our train arrived at Chiusi at 13.45)! 2. Vehicle (Fiat 500 automatic) was missing rear screen wiper blade, which we realised after 3 days when it rained! When phoned, Avis did not offer to fix but told us they'd reimburse us if we went and bought one. (We did not bother - luckily rest of holiday there was no rain) 3. Car poorly valeted eg lots of dust in rear door seal. Too little water in windscreen wash tank - I had to fill it up after 2-3 days. 4. At pick up, member of Avis staff did not come and check for pre-existing damage - he had to be asked to come out and mark-up a bodywork dent. There was a burn-hole in the driver's seat that neither Avis nor we noted at pick up. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DESENZANO, IT - Reviewed by GEORGE - 18 June 2018
" Excellent price from Auto Europe. Much more competitive than I could obtain elsewhere. "
" A very pleasing experience. Car was perfect for my requirements. It was ready for me to collect, paperwork was done efficiently and business like. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 10 June 2018
" Good, although didn't experience having to make any claims for excess that Avis would take for damages "
" Good but tried very hard to sell us full insurance which we had already taken out with Autoeurope "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GWEN - 08 June 2018
" Really happy with the Toyota Yaris hybrid! "
" Everything was smooth from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10