Auto Europe
- North America
- Central America
AVIS NETHERLANDS CUSTOMER REVIEWS
- 7.6
- 8.2
- 8.7
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS NETHERLANDS Car Rental Reviews
Average Rating for Avis :
AMSTERDAM, NL - Reviewed by GIOVANNI - 12 July 2025
" Fast pick up and return/car was clean and ready to go and return was efficient and not stressful. "
" Excellent friendly staff who were cheerful and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by MARIANE - 09 June 2025
" Business trip, no issues "
" Straight forward service, no delays and good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by GRAHAM - 19 January 2024
" Auto Europe have always been my choice when renting a car "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CLARE - 25 October 2023
" . "
" kept receiving email to check in online for avis but kept experiencing problems even contacted avis who implied that i was doing it wrong -- checked at collection and NO ONE can do this for Holland due to the system being different there - felt a right fool! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EINDHOVEN, NL - Reviewed by DAVID - 17 September 2023
" Very easy to reserve online and good customer service. "
" They charged my credit card automatically for 1300€ 9 months after car has been returned for a damage of which I wasn't notified in advance. Unfortunately the insurance company didn't want to refund since this is 9 months after! And AVIS customer service doesn't really care. Please do yourself a favour and stay away from this company "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
AMSTERDAM, NL - Reviewed by MICHIEL - 25 August 2023
" To busy collecting the paperwork for the car the rest of the service was great "
" Although busy collecting the car the rest of the service was good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by LEE - 01 July 2023
" Queued for 35 minutes, then just told to go find the car, when finding, car much smaller than booked "
" Gave me wrong car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by FRANCISKA JOSEPHINA - 17 June 2023
" I would rent a car again from yourselves. "
" Although a long way to walk from the terminal, the staff on the desk were very friendly and helpful. The pick up point was really well run as was the drop off point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PETER - 23 April 2023
" - "
" Quick handling of pickup and drop off, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by RONALD - 20 April 2023
" Efficient professional service from start to finish. Very satusfied with the car rental. Car was excellent. "
" Friendly staff at collection and drop off. Car was excellent. Very satisfied with Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SIMON - 23 March 2023
" Very pleased throughout "
" Extremely well organised and easy to plan. Staff were polite and very helpful. Had to drop off after hours but very straightforward process. Very nice car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by CHRISTOPHER - 18 August 2022
" A "
" A "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
ROTTERDAM, NL - Reviewed by OLUSEYI - 28 April 2022
" See above "
" We are not happy with the car we were given. we paid for a QASHQAI. SUV type car, on arrival, we were given a toyota that is not similar AT ALL to what we paid for. When we made a complaint, we were told that is all that is available. Seeing as we paid for 'Qashqai or similar' this was a huge disappointment. the staff were unapologetic. The type of car given to us was not good for our back as it was low. Hence why we hired a SUV type car. The instrucions on how to return your car was very easy to find. All that being said, I doubt if we will be back. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
AMSTERDAM, NL - Reviewed by WILLIAM - 11 October 2021
" No issues with Auto Europe - would not use Avis again "
" The car I hired had quite some damage and upon return, I was advised that I had caused damage to alloy wheel which I disputed as it was clear that damage was linked to sill damage along drivers side of car and could easily be seen to be old damage. Nonetheless, I will be billed for this despite pleading my innocence and the overall condition of the car anyway. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 4
EINDHOVEN, NL - Reviewed by VIVIAN - 13 August 2019
" Auto Europe customer service personel is unbelievably rude and unprofessional. Avis customer service on the other hand, were extremely helpful and understanding. "
" Brilliant. Great customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by SIMON PETER - 03 August 2019
" The location of the vehicle at pick up was, difficult to find. Otherwise everything was great. "
" At pick up more information as to where to find the vehicle would be useful. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by JAMES - 02 August 2019
" Could do better. "
" On arrival at the airport I had to que for an hour at the desk to be delt with. There was no apologies for the delay and proceeded with the paperwork. The guy was pleasant and efficient. We proceeded to the car collection point and collected the keys. As I like to check the car over, it was difficult as the car was very dirty and hard to define any marks. The paperwork said there were no imperfections on the car, but on very hard inspection, I found two scuffs. After pointing these out to a staff member and getting them signed off, I got into the vehicle to find old wrappers, dirt and grass on all the floors and grime marks on the doors. As I wasn't happy with the condition of the car, I asked the member of staff for another vehicle. He said there was nothing else available at the moment and that it would take 30 min to clean the car. As we were delayed enough, I photographed the condition before proceeding on our holiday. I would have expected the car to be clean for the next customer and disappointed as this was the start of our holiday. At the cost and returning the car with a full tank of fuel, which was not full on collection, I would expect some recompense for the inconvenience! "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
AMSTERDAM, NL - Reviewed by DEREK - 13 July 2019
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
UTRECHT, NL - Reviewed by NICHOLAS - 02 May 2019
" very good "
" made pleasant easy experience if a little long winded "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by TERI - 21 September 2018
" Outstanding! No problems. Everything went quick and smoothly. "
" It was the easiest rental I have ever experienced. Bravo! Will definitief rent Alain. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AMSTERDAM, NL - Reviewed by PETER - 12 September 2018
" Pickup took a very long time. One phone available between 4 staff members that was used to check car availability. Staff friendly and drop of was complete hassle free! "
" Pickup took a very long time. One phone available between 4 staff members that was used to check car availability. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROTTERDAM, NL - Reviewed by GEORGE - 13 August 2018
" As in 3 "
" Everything about the rental was very positive; the staff were friendly, the vehicle very good and the roads Dutch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AMSTERDAM, NL - Reviewed by JON - 12 July 2018
" The booking service is good and the website easy to use but I always find the car supplier tries to give you a car of a lesser group. "
" Firstly you never get the car you actually booked to get even though they had them available. The check in was fine apart from damage to the vehicle that was not recorded which I may have had to pay for later if not noticed. When I took the car back they had the car recorded with another person!! Also the SATNAV in the car was so out of date with the roads it was dangerous!! I had to turn it off in the end and not use it. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
AMSTERDAM, NL - Reviewed by RICARDO - 27 June 2018
" Adding the option to get a specific car would add to the already positive experience with Autoeurope "
" Competitive prices will be the backbone of success "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10