AVIS PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by NEIL - 09 September 2025

" Tried to contact Auto Europe to discuss the extra charges from Avis. I was advised that there is no person I can contact. They will speak to me to make a booking, but not when it goes wrong. I should have known!! "

" Billed for extra charges I did not agree to, or have explained what they are "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 2
Condition of the Vehicle: 4

LISBON, PT - Reviewed by SEBASTIAN - 09 August 2025

" no happy "

" Car was not worthy the money what I paid "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

LISBON, PT - Reviewed by LUIS VITOR - 14 July 2025

" ... "

" ... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 24 June 2025

" Avoid hiring cars. Use Uber, I found it cheaper and efficient!! "

" Couldn't hire the car due to my credit cards being lost at the airport. Not their fault but totally inflexible. Wouldn't use again as it's not the first time I've encountered problems with Avis. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by DANIEL - 11 December 2024

" It was all good . The girl didn't check the car with me on the return which I don't think is right. They have also charged me £15.94 for no reason. I will investigate this "

" Avis took £15.94 from my credit card which is unexplained. Can I ask you to look into this "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 15 September 2024

" Overall very good. "

" Drop off was a little slow. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 15 August 2024

" Perfect! "

" So easy and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SERGIO - 21 October 2023

" Straight forward, easy to pick and and return. "

" Pre-check in system requires the payment of additional insurance. This is unsuitable for those who have already purchased insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by SAU HIM - 11 October 2023

" Please refer item 3 above "

" Our trip in Portugal has not been satisfactory. During the 8 days rental period, the car broke down twice resulting loss of use for 2 days causing great inconvenience to the family. There were dubious charge for payments after the trip too. Please provide an email return so that I could elaborate with supporting documents. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 3

PONTA DELGADA, PT - Reviewed by ANDREW - 04 July 2023

" Although I presented my voucher, my passport and driving licence and credit card the agent managed to open up and print the contract for someone else. This was torn up and we started the process again. On the second attempt the contract had all my details correct except it was still in the wrong name. This contract was torn up and we started again. So it took three times as long as it should to get the keys to the car. Outside an agent inspected the car with us for damage and marked four areas of damage on the form for us to sign. We asked for her to point out the damage she had noted but she said she didn't have time and said that 'was not how we work'. I said I wasn't happy and she was abusive and threw the paperwork down on the bonnet and stormed off. Another agent came down and went over the damage report with us and it took all of 2 minutes. "

" At Ponta Delgada you don't rent through AVIS but Ilha Verde and so you don't get the normal AVIS service. Ilha Verde operate as an agent for AVIS and this should be made clear by Auto Europe. It took the counter staff three attempts to get my contract correct for signature leading to a long delay. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by PAUL - 22 May 2023

" Another excellent hire through AutoEurope "

" Great service, easy pickup. Drop off at Campanha Station in Porto was a bit tricky because the office is on the station platform and you need to park in the station car park first but it went OK. Car was great and really frugal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 20 February 2023

" Good service "

" Good friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by SARAH - 15 January 2023

" No comment "

" Whilst the member of staff was efficient once I got to the desk, we waited 30 mins to be able to enter the office and there was a long queue behind us. Frustrating as I had completed an online digital check in with scans of documents but it saved no time at all. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by MARK - 03 October 2022

" Overall happy with the car and service but much less so with the full protection query. "

" On booking, I took out the option of full protection with Auto Europe. On picking up the car, Avis denied that the full protection had been taken out and that I would be liable for a hefty excess unless taking out their premium. I refused to pay again for something I had already opted for. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALBUFEIRA, PT - Reviewed by PHILIP - 20 September 2022

" Extremely good service and quality car. "

" Extremely good service and quality car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JEFFREY - 13 September 2022

" Great system, easy to use "

" Very professional and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by STUART - 12 July 2022

" Easy clear online booking, nothing more to add. "

" Waiting time good, priority lane helped. The viaverde toll payment system in portugal is not clear at all to a 1st time visitor, I accepted the agents insistence to take it as an extra because she said there are no longer physical paying booths on toll roads despite new guide books saying there are but i have no idea how much extra that cost was, was it a flat rate or was it per actual tolls driven under in 2 weeks. The excess you are expected to pay in event of an accident seemed very high imo so seems they are trying hard to sell sell sell more cover/extras which is annoying on an already expensive holiday item, they shoyld be included up front. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by JAMES - 22 June 2022

" A huge price to pay for a very basic vehicle. "

" I totally fail to understand the value of the on line check in procedure which streamlined the pick up experience in no discernible way. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

LISBON, PT - Reviewed by JOAO - 13 April 2022

" Everything went well with AutoEurope on this experience. "

" The car was in really bad shape. Lots of scratches, bents and not well cleaned. There were some squeaky sounds on the steering wheel and on the sliding door as well. There lacked also 2 covers for both front wheels, making the outside look of the car a disaster. The car was delivered to me with the tyres with low pressure and with no water to clean the windshield. As for the rest of the renting experience, everything went well. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 2

LISBON, PT - Reviewed by DAVID - 07 April 2022

" As usual, the booking and support processes were faultless. It is a shame that Auto Europe use partner companies such as AVIS. "

" Apologies for the late review, I have just discovered your review email in my junk folder. So, here goes:- The car we ordered was a Toyota CHR Hybrid SUV. On arrival at the AVIS desk I was informed that this vehicle was not available, the only available hybrid being a Toyota Corolla. I was told that there were no similar SUVs available but that I could purchase an upgrade. I do not consider that a Toyota Corolla is a suitable replacement for a Toyota CHR SUV. The cabin space is much smaller, and we could only manage to fit 3 suitcases into the boot by dropping one of the rear seats forward! It's a good job that there were only 3 people in our party. Having paid over £800 for this rental, the whole AVIS rental experience left me feeling cheated! "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 6

FUNCHAL, PT - Reviewed by JOHN - 16 February 2022

" Used Auto Europe for the 4th time for Funchal hire and all went smoothly. For some reason the quotations came in much higher this year, possibly due to a later booking. "

" Thank you. Hired for the fourth time from Funchal and all went smoothly. New electronic sign in works well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JAMES - 28 November 2021

" Berry good "

" First class no sales preasure to sell add on "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 18 November 2021

" AutoEurope is fine but Avis (Faro) has gone down in my estimation. "

" I declined roadside service and full insurance as I had separate car excess insurance, however I didn't notice that 'RSN' (roadside service) had been added to the rental agreement under 'Optional Extras'. I was charged about £30 for this on my credit card a day after I arrived back in the UK. Got on to Avis support in the UK as the Avis desk staff either didn't answer the phone or were unhelpful. Had to wait 30 mins to speak with someone but he was very helpful and sent me an apology email stating the money had been refunded. So the main thing here is to double check the optional extras on your agreement before you sign. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by IAN - 16 October 2021

" The availability of reasonably price cars (compared to previous visits) was poor. We are talking about a price increase of 2 to 3 times, which is extreme. Whereas we normally go straight to Auto Europe, we will now search from a wider source. "

" The person on reception in the airport was fine and dealt with matters quickly. However the car was not ready for collection when we arrived in the car park and the person handing over the vehicle seemed to be in a rush. On return we were told that a small area of damage was new, whereas it had been pointed out to us at the time we collected the vehicle and this had obviously not been recorded or passed on to other staff. We are still waiting on the deposit refund, to check that no deductions were made, as the vehicle was returned in the same condition as received. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by JAMES - 03 October 2021

" Very easy & well organised "

" Very efficient & friendly staff. Both pick-up & drop-off worked seamlessly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by MANUEL - 18 September 2021

" Good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by GAVIN - 14 September 2021

" As above "

" On hindsight very pricey, and am not sure I would use again. Took a long time to get car ' processed ', as vehicle was not ready despite paying for this ahead of time. Car itself was fine "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FUNCHAL, PT - Reviewed by PETER - 06 August 2021

" The booking experience was not unlike other similar sites like rentalcars.com. However, rentalcars.com warn you about not needing to buy any further insurance at the counter. "

" They tried to sell me insurance I already had from Auto Europe and any unsuspecting traveller would have fallen for it. Similarly, they offered to add a second driver without mentioning that would cost extra. Although I was the only customer at the time, they were apparently struggling with the computers and it took a long time. On the plus side, I was upgraded to a better car which I was very happy with. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JACINTO - 09 January 2021

" Very pleased ...in particular Avis representatives performance "

" Fantastic ..very pleased indeed ...been with Avis for years and always pleased with the customer service provided when facing challenging situations or issues.... I strongly advise Avis as ones car rental of choice ...prices are not exactly the cheapest but compensates the fantastic...quality and very friendly customer service provided from start to finish...I would like to leave a very clear message of gratitude to all professionals working there in particular Mr. Victor Silva and Ruben Fernandes that dealt with my rental when unexpectedly I faced a family tragedy and need to extend my contract at short notice ... much appreciated ...please make sure my review reaches Avis - Portp Sà carneiro Airport branch...many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by PAUL - 22 December 2020

" Good choices and competitive prices - plus ability t cancel up to 48 hours beforehand - which is pretty good in the current climate. "

" Cheap rental & unlike some other rental companies Avis do not hard sell insurance or upgrades, plus they don't make false claims of damage or the tank not being full. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

FARO, PT - Reviewed by JOHN - 31 March 2020

" Excellent service. Nice tidy car. "

" Speedy and efficient. Customer service was superb. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PHILIP - 09 March 2020

" Overall very good. It's not a very pleasant experience having to wait to be served. It would be helpful to know how long you are likely to wait to be served. "

" Follwing some time waiting to be seen, very efficient service. I was offered an upgrade to a diesel car but did not consider the extra 6 euro/day particularly good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by IAN - 28 February 2020

" Drop off OK but staff could be more attentive to customers and direct them upon arrival. Confirmation email that no damage or other deductions from account is needed at drop off , without having to request - make this automatic. "

" Car was fine but could have been cleaned better before pick up. Good that you specify types of car available in more detail as need more powerful car e.g. 1.5 tdi in Madeira due to v steep hills. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by JACINTO - 01 February 2020

" Nice experience..Avis staff very helpful..lovely car ..in nick condition ..dropping off and payment quickly done ..transportation provided to the airport at hand .. in summary happy with auto Europe and Avis ..well done all ..will repeat and will definitely use auto Europe/Avis next time as I have been doing well over 10 years ..well done "

" Everything went as planned..previously booked it was "poetry in motion " ..fantastic customer service from Avis ..in effect upgraded the car ..very happy with booking the car via autoeurop "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by DAVID - 23 January 2020

" Efficient as usual. "

" Higher mileage vehicle condition more like Budget than Avis but OK for price paid. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by SARA - 13 January 2020

" Just really annoyed with Avis for sneaking more charges onto the bill! "

" Avis charged Euro66.00 for the toll reader! I used the motorway twice, cost should have been Euro14.00 this is a usury charge, outrageous! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LISBON, PT - Reviewed by KEITH - 10 January 2020

" Almost new car, very nice staff and no hard sell on 'extras' "

" Avis are very good, the only issue is the time it takes to get the paperwork done. Most are the same though! So frustrating to stand about for over half an our most times to be served, "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROBERT - 09 January 2020

" Please read comments in item 3 "

" I paid in full prior to my trip to Porto. Because the rental site was unoccupied when I returned the vehicle there was no one to see me or the returning vehicle A film was taken of the vehicle on collecting and returning I have since been charged through my credit card a further £117 without any explanation or forthcoming invoice. I expected to pay for the fuel I used but certainly not £117. An explanation of why I have been charged would be appreciated otherwise I will take the matter further. Thank You "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by JANE - 04 January 2020

" Super fast, pleasant staff,very smart car and no concerns about anyone trying to blame you for unjust damage. "

" Super fast, pleasant staff,very smart car and no concerns about anyone trying to blame you for unjust damage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by TIMOTHY - 19 December 2019

" As per previous entry "

" Really pleased with service however I have not been given any paperwork /email after dropping car back and since been charged approximately £20 and have no idea why "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOHN - 16 December 2019

" Please see comment 3 "

" The overall experience was fine but I am still waiting for the email from Avis to tell me the completion was fine and they have returned the fuel deposit "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

FARO, PT - Reviewed by VINCENT - 05 December 2019

" BE GOING SOMEWHERE ELSE FOR MY CAR RENTAL NEXT TIME. "

" FEEL BIT STITCHED UP BY THE EXCESS WAIVER . THE OVERALL COST OF RENTAL FOR INCLUDING THE AUTO EUROPE . CAME TO £86,00 WHAT COSTLY MISTAKE TO USE AVIS . I WONT BE USING AVIS OR AUTO EUROPE AGAIN . "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALAN - 02 December 2019

" All good, book, pay, print voucher, turn up. "

" Friendly staff, choice of vehicles, easy drop off, regular bus to/from terminal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 27 November 2019

" Very good as always (with a few exceptions). "

" Saw other reviews and thought it may not be good. However it was quick easy and courteous for me as I knew what to expect having rented many times with many different companies through auto Europe. Other clients nearby seemed to get angry when asked about extras and credit card blocks and this upset the service whereas a polite no and an awareness of what to expect was all that is needed. Check out an in took less than 5 mins once at desk. Excellent. Even the fact that somehow I only selected 7 days when I needed 9 days was easily sorted by contacting autoeurope and then revisiting Avis only took 2 minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ANTHONY - 26 November 2019

" As I wrote above, I use your company to try to avoid the rip off companies, the wild west attitude of fleecing the unsuspecting customer. In this case, I had to swerve the outrageous charge levied. Many clients must fall for their robbery. This is an area which EU legislation is needed to curb the actions of these companies - as far as I am concerned it is a simple transaction, rent a car, return it clean, full of fuel no charges. As a renter, you return home with the risk of charges for anything with little chance of appeal, they just take the monies. "

" Auto Europe voucher clearly stated an Avis charge in Portugal of €2.10 per day for the motorway toll transponder, tolls would be charged. The counter clerk printed a sheet and insisted on payment of €30 for the four day rental. I showed her your paperwork, her English was very good, she was very clear I had to pay this sum. I declined in principle, she removed the charge. I therefore had to spend the few days carefully avoiding the toll motorways in the Algarve. I did call your team on Monday 18th, this complaint was noted. The car reserved was shown as a small SUV, a Peugeot. I was interested to try this type on vehicle. The surly Avis employee made no attempt to help with this choice, she allocated a small Seat and said this was the same class of car. I do understand there could be a barrier of language but this was an unhelpful negative employee, trying to extract more money from a client. I chose your service as I believe insurance etc is covered, try to avoid the seemingly dishonest practices of the southern EU car hire firms. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 6

FARO, PT - Reviewed by ANDREW - 10 November 2019

" Spoiled my holiday. "

" Avis use a tablet rather than paper to sign up. This was in Portuguese. Only item able to understand was the amount charged against my account for petrol and incidentals. Did not see this in English till the next day when I received an email and realised they were charging for insurance I did not need as I have my own excess cover .I had to go back and have this sorted the next day 100 kilometres I would have rather not had to do.It makes me wonder how many people they cheat this way as I was not asked if I wanted insurance. They are not unique , I will add Avis to my avoid list. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by SIAN - 30 October 2019

" Easy location, staff were very good "

" Could provide more up front detail regarding insurance "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FARO, PT - Reviewed by CLAIRE - 23 October 2019

" Very easy, very nice car. No problmes. "

" All good. A bit of a queue at the desk but otherwise fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by PARVIN - 16 October 2019

" Very very poor service from Avis - we have used Auto Europe before without any issues so we hope this was a one-off experience. We will never used Avis again though. Thank you. "

" Very long wait time (45 mins+) at pickup desk despite only a few people in the queue in front of us - no apology from staff. Very poor customer service. The booked vehicle was 'unavailable' so we were given a very battered and beaten up Fiat Panda with many dents and marks. A terrible car to drive so we only drove it to and from the airport and no more than that. Upon returning the car, the receiving agent tried to claim some of the pre-existing dents were caused by us - but luckily we had carefully logged all the damage on pickup and pointed it all out to the pickup clerk. In summary, it was a nightmare car rental experience! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

FARO, PT - Reviewed by MARK - 15 October 2019

" They did offer to refund the adblue top up required, but I didn't keep the receipt. Overall, very good. "

" Fairly long queue, aside from that ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by ALEXANDER - 06 October 2019

" Very impressed with the professionalism "

" Much better than hiring through Gold Car! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by JUDITH - 02 October 2019

" All OK "

" The check in desks were chaotic with insufficient space for all the customers and an incomprehensible ticketing system. The car had not been well cleaned both inside and out. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

FARO, PT - Reviewed by CHRISTOPHER - 02 October 2019

" Easy "

" A one hour queque at the pick-up desk is not a good way to start a holiday! "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LISBON, PT - Reviewed by MARCO - 15 September 2019

" Top! "

" Everything smooth and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PAUL - 07 September 2019

" Additional charges not explained "

" Charged an unexplained extra of £54.34 when vehicle returned "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PORTO, PT - Reviewed by JOSE - 31 August 2019

" As always auto Europe didn't let me down very good service. Big thank you "

" Extremely helpful staff very pleasant despite the late hours of collection as well as dropping off it was very quick and friendly. Very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by AVELINO - 13 August 2019

" :/ "

" Rude and aggressive staff. Vehicle interior was disgusting. Over 1 hour to be served at the counter... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by MAQSOOD - 13 August 2019

" for same reason "

" The queue to pick up the car was over an hour No-one was able to explain the sat nav in the car - and the manual was not available in the car to read, therefore sat nav was of little use "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FARO, PT - Reviewed by THOMAS - 14 July 2019

" Great flexibility "

" A little slow waiting for counter at pick up. Very quick drop off. Excellent to pick up and drop off in terminal building. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SUSAN - 08 July 2019

" See above "

" All the car hire companies at Lisbon ariport are apalling - the airport is too busy for the facilties provided. I tried Avis for the first time hoping that they might be a bit better. I waited almost 2 hours before being on the road. 55 minutes was waiting at the desk and then another 40 minutes waiting for the car in the car park. I was initially given the wrong car in the car park and almost drove away before the agent finally agreed with me it was not the right car. When the right car came it was still wet and was parked between two other cars in a dark car park. I did the inspection with an agent and agreed with the pre-known marks. On my return the agent discovered damage to the wheel trim and tyre which I believe was not caused by me - but I had not been in a position to see during the pick up inspection. I had taken full excess, but was then told by Avis that I had to pay them and claim back from Authoeurope - which I dont think is clear when making the booking. I use Autoeurope a lot, and this was one of the worst experiences I have had. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

LISBON, PT - Reviewed by PETER - 26 June 2019

" We have used Auto.Europe for the last 5 years and have found their service to be very reliable, with a wide choice of agents and vehicles. My perennial complaints are that the pick up is ALWAYS very slow at which ever third party we use. Additionally, the insurance is too opaque and complicated. We pay insurance when we book and then are offered insurance at the time of pick up, which you feel you should take to be on the safe side. I would prefer to know all the costs upfront and decide which I want at that point, not when you pick up the vehicle. "

" The car was clean on the inside and ok on the outside apart from a big scrape on the near side and various scratches on the bumpers and paintwork. Checking the vehicle at pick up is always difficult as the garages are normally quite dark! Drop off was great (Porto airport). Quick and no problems. Caught the Avis shuttle quickly. Pick up was not good. There was a long, long queue, and we had to wait over an hour to pick the car up. The place we picked up the car was hot and in chaos....not a good customer experience. The counter staff were friendly and dealt with us politely. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by IAN - 18 June 2019

" One of the tipping points for me to use Auto Europe instead of a different broker is the included nil-excess insurance. Some companies cannot possibly operate with such low rental charges and this is revealed in the last minute [mandatory] excess insurance, thus exposing the actual charge. No-one wishes to be faced with either no car or a ridiculously high charge. I could always purchased separate insurance for this but Auto Europe make it easier all round. "

" This was one of the best experiences hiring a car I've ever had. The rental options were clear, pickup was smooth and efficient. Paperwork was emailed to me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by SIMONE - 11 June 2019

" We were shown the car and expected to drive it without any instruction - no use if the driver is not used to driving without a handbreak - Finally someone begrudgingly helped us - unfortunately the driver dented the car before leaving the airport. At this point I am unclear if we are completely covered by insurance. It was all very stressful - you will be pleased to note that other people hiring with other companies also had a long wait so AVIS is not alone. Returning the car was relatively easy, although signage at the airport was poor. the whole experience is something we all want to forget!!! "

" it took more than 1 hour to be served at the counter and then we had to wait to be handed the key - then for the child seat to be fitted - we had a young child with us - it was very stressful. Surely if one has booked a car it should be a smoother process than the one we had "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANA - 29 May 2019

" Easy to pick up and drop the vehicle "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LISBON, PT - Reviewed by GEOFFREY - 27 May 2019

" The last thing we needed after a 2.5hr flight was a further 1.5hrs hanging around Lisbon airport waiting to be served. "

" Appalled at the length of time I had to wait at Lisbon airport. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

FARO, PT - Reviewed by DAVID - 09 April 2019

" I have used Auto Europe 3 times and I think that their customer service and pricing are both excellent. I think that they offer great value for money when you check the same offer when trying to book direct with some of the 'big' rental car companies. "

" Avis do tend to have an expectancy with extras which can occasionally come across as a 'hard sell'. Not something you particularly need or like when you are about to start your holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FARO, PT - Reviewed by SANDRA - 31 March 2019

" I have already provided my comments in 3 above. "

" Unfortunately thee Avis desk in arrivals was closed and it was quite a trek to the car rental area. Only a short wait to get sorted and I was upgraded to a Peugeot SUV 2008 when I had reserved a Toyota Auris! Very happy withe car and all went well with the rental. On return, the keys were just taken from me and I said: "Is that it?" to which the reply was "Yes". I waited from Thursday to Sunday for the "block" on my account to be removed and for the adjusted account to be emailed to me.which I wasn't happy with as usually the hire car is checked on return and a verbal assurance that all is ok is made and the block removed. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FARO, PT - Reviewed by EDWARD - 26 March 2019

" Auto Europe would have got 10 but for this extra charge by Avis. This charge needs to be included in the overall cost when booking. "

" Charged an extra £42 with no extras. I was asked for a deposit of 122 that I would get back. I got £80 back. I only found out today when I got a credit card charge. Rip off "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 26 March 2019

" Smooth "

" Car was scratched all down the side "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADEIRA, PT - Reviewed by JOHN - 23 March 2019

" See above "

" Stafffriendly and efficient. Car arrived promptly and clean with around 14000Kms. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FARO, PT - Reviewed by KEVIN - 20 March 2019

" All good "

" All went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DANIEL - 06 March 2019

" Whats the point of buying a zero excess when you get to the rental and they start warning you the insurance you have is no good "

" almost threatened to buy their insurance "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEX - 28 February 2019

" Per the voucher, I understand that I need to pay Avis €2.10/day for the e-Toll plus the actual costs of the toll charges: " Avis e-Toll (electronic toll payment) of approximately EUR 2.10 per day (maximum charge of EUR 20.91), including VAT, plus the cost of tolls. This is an optional service and if declined the customer is responsible for the payment of tolls incurred" Based on this information, I accepted the eToll service, which turned out to cost me an extra €24.79 excluding toll charges. AutoEurope should have provided more accurate information. "

" During car collection, I repeatedly asked how much the cost of an eToll is, the lady at the desk said €3.30. I asked if there is any admin fee on top, she said she didn't understand my question. I rephrased it a number of times and she still said she didn't understand. Then I was presented a bill which adds up to €24.79. The breakdown is unclear as it includes the cost of the car rental, additional service charges and taxes offset against a prepaid voucher amount which does not equal to what I paid AutoEurope. At drop off at Lisbon airport, there was no one greeting me there. I had to wait for 5 minutes until someone appeared. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

FUNCHAL, PT - Reviewed by MARK - 06 February 2019

" Be very careful that you don't get stung for uneeded extras which are already included. "

" I booked through AutoEurope and the price was reasonable. When I collected the car, it was explained that a charge would be placed on my card, which included a refundeable damage deposit and a road tax element which was covered by my AutoEurope voucher. When I returned home, I found that my card had part of the damage deposit refunded but not the 'road tax recovery' part. On querying this, it appears it is actually a roadside assistance package which I did not need. Not happy at all as what was the cheapest company to hire through became the most expensive. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by ALISTAIR - 31 January 2019

" Everything was excellent. "

" Everything was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JONATHAN - 27 January 2019

" An easy and efficient service "

" Pleasant and efficient staff and very satisfactory vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KENNETH - 18 January 2019

" No problems at all many thanks "

" All went ok ,will be booking again soon many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by MATTHEW - 09 January 2019

" I have lodged a formal complaint. "

" My Car did not have a full tank of petrol. I returned the car with the same amount and yet I was still charged for not returning a full tank even though it was not full to begin with. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by IAN - 18 December 2018

" Easy to use website, used Auto Europe several times before "

" Absolutely no problems. Car hire was very close to hotel, easy to collect and pickup the car. Car was fine, clean with no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VALENTIM - 17 December 2018

" Great service. Quick check in and out "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by HUW - 17 December 2018

" As above. "

" Absolutely no problem. Friendly staff, great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 13 December 2018

" Always had good service from Autoeurope "

" Very efficient service and very quick. However car was very noisy even though it was a new petrol car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FUNCHAL, PT - Reviewed by JOHN - 10 December 2018

" Unfriendly atmosphere at hire desk. Little instruction on vehicle controls. Existing damage not recorded on hard copy for my records. Little/no parking available on vehicle return Maps provided for locality by Avis of little use. "

" Unfriendly atmosphere at hire desk. Little instruction on vehicle controls. Existing damage not recorded on hard copy for my records. Little/no parking available on vehicle return Maps provided for locality by Avis of little use. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 5

FARO, PT - Reviewed by KEITH - 05 December 2018

" There was the usual attempt to sell extra insurance at every opportunity but if you know what you are covered for in advance it's not a problem "

" Very slick and organised. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FARO, PT - Reviewed by JAMES - 04 December 2018

" All in all a terrible experience as i feel that people youre meant to trust ie the Avis people behind the desk tell you untruths which plants doubts in your mind just to make money out of you "

" it was the worst experience Ive had in years. when I arrived I presented the voucher at the check in desk. The person behind the desk told me that I only had basic insurance which required being upgraded. I told her that I had an Excess guarantee up to £3000. she said regardless of what I thought I wasn't covered. By now I was getting very nervous as insurance is something I take very seriously. I again asked her was she 100% sure I wasn't covered she said yes I wasn't covered ie it would cost me 95 euros for the 4 days. not happy paying it but there was absoulutly no way that I was going to drive on strange roads without fully comprehensive insurance. when I returned the car I again asked the question about insurance telling the man behind the desk that I felt they were wrong as I booked the car in the UK with excess cover included as part of the deal. He again said I was wrong and should take it up with Auto Europe. to be honest I feel that I was continually told lies but I was so nervous about driving without insurance I felt I had no option but to take it and pay the 95 euros "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by MICHAEL - 13 November 2018

" Satisfied with your services but will not ever be hiring a car with Avis again! "

" Bullied into paying extra for Super Damage Waiver, which was totally unnecessary as had already taken out additional cover through yourselves. Was advised that we could not take the vehicle until we had paid the extra sum demanded. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ALAN - 13 November 2018

" All good. "

" Excellent Service. Best I have had at FARO and I have used a few! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DAVID - 12 November 2018

" Tolls - not happy that toll service was oversold to us - if we find we have no payment, we might chase you for the 7 euro - that we were told was 5 at point of sale. Pick up - could have been quicker? Drop off - could have key drop and agreed parking spot outside - if available. Many thanks for nice car though, "

" Tolls - not happy that toll service was oversold to us - if we find we have no payment, we might chase you for the 7 euro - that we were told was 5 at point of sale. Pick up - could have been quicker? Drop off - could have key drop and agreed parking spot outside - if available. Many thanks for nice car though, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by JORGE - 08 November 2018

" Extremely annoyed with Avis. They are not cheap and you expect that by paying a premium you receive a premium level of customer service. I wont be using them again. "

" They charged me twice for the fuel on pick up as we switched cars and now they are refusing to give me a refund for the unauthorised second fuel charge. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 28 October 2018

" Excellent apart from rip off motorway transponder costs. "

" Avis charge 6 euros a day to hire the transponder for use on the Portuguese motorways. As I hired the car for 7 days it Cost 42 euros for 2 journeys on the motorway, A rip off I think. Consequently value only 7. Otherwise Avis were great. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JANE - 15 October 2018

" Good company to use "

" My only criticism is the state of the exterior of the car. It was badly scratched in various places and several dents. The staff did mark them down separately for us and there was no quibble when we returned the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by IAN - 13 October 2018

" never never never going to have anything to do with this shower other than a formal complaint! "

" supposedly in the airport but the booth in lobby closed with a sign directing to somewhere about 300metres away. it took a hour and a half to sort the car after they tried to upgrade me into a bmw. ordered a Audi A4 with satnav and auto. they tried to give me a smaller Volvo S60 manual no satnav. finally left only because I wanted to get on with my holiday with the Volvo and a satnav phone with no charge and around £200 extras on top of what I paid. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 5

FARO, PT - Reviewed by IAN - 04 October 2018

" Everything with Auto Europe was fine, the only problem was the delay in collecting the vehicle. "

" The counter staff were very efficient but the problem was the delay in getting to see one. OK it was Saturday evening and busy but the wait to get served was around 1 hour and not all of the desks were open. Avis / Budget presumably knew roughly how many cars they had hired and how many customers would turn up. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PORTO, PT - Reviewed by DAVID - 25 September 2018

" The auto europe experience was ok, except it would be good if you policed the hire companies you use to provide a hassle free service. "

" The drop off was very friendly and efficient. The pick up was a pain. We waited quite a long time for the minibus to take us to the Avis office. When I asked about a motorway toll tag the agent told me that it would cost 40+ euro. When I challenged him with the information provided on my voucher that the maximum charge was 21 euro and the daily charge just over 2 euro, he backed down and said that he was offering a different service. This was the second year that I have used Avis at Porto airport and each time the agent has hassled me to upgrade and pay for unnecessary services. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LISBON, PT - Reviewed by DARREN - 04 September 2018

" Always easy to book with Auto Europe "

" Horrendous! Will never book Avis again! Waiting TWO HOURS in a queue at pick up desk then ANOTHER hour in the garage as our car 'wasn't ready'!!!!! No apology. When I complained was actually told 'It's not our fault. You arrive on a Saturday this is what happens'. Same queues again at drop off. Not Auto Europes fault - all blame is with Avis! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PORTO, PT - Reviewed by AMIT - 25 July 2018

" Very good booking service with Auto Europe though the website needs improvement. There is a USA / UK and EU website all giving different options for the different waivers. If you are on a USA website - then you get complete cover (zero excess) but on the UK website - you only get refundable excess and the EU website also had something different. I think those need to be standard across all the websites together with the pricing. Unable to get the exact vehicle model / spec of my choice as i had to go with the class of vehicle. Despite this i got lucky and managed to get the S400 which is what i wanted in the first place. However this can be improved at the booking stage to give the customer an exact choice of the vehicle that he requires. "

" 1. Paid a lot for this class of vehicle and colour options were not available. I was to use a white or silver S class for a wedding but ended up with a black one because there was simply no choice. 2. Picking up the vehicle took a long time and especially marking all the little dents / scratches around the vehicle as not all were marked on the system. 3. Since i had paid so much for this vehicle - i had asked them to put me on the AVIS preferred member and give me the eligible points but this was never done. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PHILIP - 16 July 2018

" car good and cost of return location across the border was a sensible price "

" booked via auteurope so could not use my preffered status, consequently it was a very long wait (20 mins) to get served at the counter. Once at the counter all dealt with quickly "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by JONATHAN - 05 July 2018

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GEORGE - 16 June 2018

" Professional and prompt service. "

" Mariana (at Oriente Railway Station in Porto) was very helpful ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 13 June 2018

" See above. "

" Collection felt rushed and the toll tag situation wasn't explained sufficiently well for someone with no knowledge of Portuguese roads meaning we had to spend hours trying to avoid the motorway to avoid fines. The car was filthy and obviously hadn't been cleaned since the last rental so we were given another car. No real apology just another bunch of keys and told to get on with it. The whole process was too rushed from start to finish and no rental agreement was received for the new vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7