Auto Europe
- North America
- Central America
AVIS SPAIN
CUSTOMER REVIEWS
- 7.9
- 8.1
- 8.3
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS SPAIN Car Rental Reviews
Average Rating for Avis :
ALICANTE, ES - Reviewed by DAVID - 21 September 2025
" Was very impressed that the e Avis colleagues were waiting for me despite being so late "
" My flight was delayed and didn't land till 01.30am but the assistant was still waiting for me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by NICHOLAS - 17 September 2025
" Overall, straightforward and good value (though the car we got was larger than we needed). It would be very helpful if the collision damage waiver insurance etc could all be included in the booking process rather than at the car hire desk. "
" Efficient, friendly and helpful. The car was presented as "undamaged" but there were two extremely minor scrapes to the bodywork. I photographed these and this was accepted when I returned the car. The Avis app didn't work very well and necessitated a repeat to complete the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by COLIN - 15 September 2025
" Overall it was great but I believe your quote suggested Avis, and thus the pick up, were in the terminal. They are not, after some confusion we found a minibus in the car park which then drove us to their office. "
" Very efficient albeit had the customary barrage of comments all designed to make you spend more money with them as soon as you arrive at their desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALLORCA, ES - Reviewed by ANDREW - 15 September 2025
" Auto Europe was fine but I wouldn't choose Avis from Palma again. "
" Pick up was a nightmare with very long queues and not enough staff on duty. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALLORCA, ES - Reviewed by BENJAMIN - 06 September 2025
" We paid more to mitigate any hassle "
" They were very professional and we didn't experience any issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RICHARD - 28 August 2025
" All good, quick to reply to my questions. Price good, though it would have been nice to know the exact type of car that I was collecting. "
" Good points: Car clean, collection/drop off straight forward. Negatives: Took well over an hour to collect the car, the queue wasn't that long. maybe 6 or 7 people ahead of me. It would be nice to check-in online in advance. My family ended up arriving at the hotel using the tour operator coach way ahead of me. The car was smaller than I had expected, but OK. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GERONA, ES - Reviewed by SIMON - 31 July 2025
" Auroeurope- no issues "
" Car had no windscreen washer, coolant level was low, service light came on, car wasn't clean ( inside) "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LAS PALMAS, ES - Reviewed by ANDREW - 11 July 2025
" Auto Europe 10/10 Avis 4/10 "
" Arrived late to rental counter as the baggage was delayed. They were just about to close up. Completed the paperwork quickly and directed us to the car park and gave us the number of the bay the car was parked. It was incorrect and we spent 15 minutes trying to locate the vehicle at 11.30pm, knowing there was no one at the counter to assist. Finally found it and were happy with the condition of the car. When we returned at 8pm to the Avis return section at the end of the holiday the office was closed. There was no one to hand the keys to or inspect the vehicle and sign it off. Overall was disappointed with Avis. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by JOHN - 10 July 2025
" See above "
" Only issue is that at time of booking I specifically booked a car that I could pick up from airport terminal but since booking avid had moved off site. I was provided with no information or where to go and do. This resulted in some stress and difficulty in figuring everything out with young kids in tow. I had to google avis amd look up details. Even then there are no signage at terminal or car park with directions s and it was only speaking to recordgo rep that helped us out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by SIMON - 09 July 2025
" Paid for cancellation insurance. Sent email no response. Called to cancel. Promised refund up to 50 days later. We will see.... "
" No indication in the hire that shuttle bus transfer is required at Lanzarote. Phone number cannot get to counter staff to tell them I'm arriving "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LA PALMA, ES - Reviewed by MICHAEL - 06 July 2025
" Simple to arrange hire, great price. "
" AVIS said that they would send an email detailing the existing damage to the car- it never arrived. However, the staff member at returns confirmed that the pre-existing damage corresponded to the pictures of the damage that I took. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ARRECIFE, ES - Reviewed by CHRISTOPHER - 21 June 2025
" A major pain having to get a transfer to/from an offsite outlet! "
" I've used Avis a number of times because there was an office in the airport terminal and that's the main criterion for when I book a vehicle. Notwithstanding that the webpage stated that an airport pickup/drop-off was available, a transfer was required and this was particularly annoying after a long journey. In addition, the vehicle had a relatively large number of dents and scratches and some of these weren't recorded and I had to request an attendant to verify and add to the list. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
GERONA, ES - Reviewed by STUART - 20 June 2025
" Terrible. "
" At pick up the staff refused to record the numerous points of damage I found on the car on the rental form so I was forced to take photographic evidence for my own records. When I returned the car with a full tank of fuel I subsequently received an invoice for 17 euros fuel charge with no explanation. I contacted Avis to ask why and they asked me for a fuel invoice. I was only able to provide a credit card statement but to date they have not replied and not refunded me. Never again will I use Avis. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by ANWEN - 19 June 2025
" Very easy to select vehicle and arrange hire. "
" Very efficient and no pressure to take on additional insurance at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTEVEDRA, ES - Reviewed by PETER - 15 June 2025
" Disappointed caused by local office "
" I was charged the full car rental again by the staff in resort and found out when I got home "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEWART - 03 June 2025
" Always competitive "
" Great price - good car great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA GOMERA, ES - Reviewed by JAMES - 21 May 2025
" Easy experience. Please note. No IDP needed for holders of full British Driving LIcence, contrary to your strong advice. I spoke to you on telephone but you emphasised the advice. British Gov advice on line said not needed and the IDP issuer refused to supply one on grounds not needed in Spain. Avis laughed at the idea! I think you should change this advice which is clearly wrong for UK licence holders. "
" Pleasant Rep at delivery. Car clean and in good condition and ran well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by MICHAEL - 12 May 2025
" Excellent "
" Generally, very favourable but no signage for shuttle pick-up point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 06 May 2025
" Auto Europe great, Avis Gerona terrible! "
" Bullying upselling of insurance by counter staff who didn't understand how excess cover works Old, high mileage and dirty car, inside and out "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by ANDREW - 13 April 2025
" Never rent from Avis I have been renting a car in Spain for more than 20 years a this is the worse service I have ever had "
" When I picked the car up I Was pressured into buying more insurance even though I had full coverage when I retired the car and this Was after waiting 50 minutes the be served, when I dropped the car off the staff tried to say that there was more damage on the car with was already there when I picked it up Discussing "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 5
ARRECIFE, ES - Reviewed by LAURA - 02 April 2025
" Felt I was mislead on this occasion "
" My booking said the vehicle was at the terminal this was incorrect, I had to get a mini bus to an off terminal location so this was falsely advertised. I would not have gone with this provider had this been clear from the start. Secondly the pick up process was extremely disappointing - very slow and took more than an hour - not enough staff and then they took much longer than necessary. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by DANIEL - 01 April 2025
" Dishonest booking. If I pay a premium to pick up from the airport, the car should be at the airport. "
" I specifically booked a hire car that was to be picked up/dropped off at the airport. The Avis rental was NOT at the airport, I had to get a shuttle bus. There was no info desk for autoeurope/avis in the airport, so there was no one there to tell me where to get my car from. I had to ask numerous staff until someone knew where to get the car from. Upon dropping off the car, I was accused of causing damage to the front bumper. Luckily I had pictures of the car from before I set off. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LAS PALMAS, ES - Reviewed by NEIL - 26 March 2025
" Overall good but expensive "
" Tyre warning light came on on the way back to the airport otherwise no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by NEAL - 21 March 2025
" It was not made clear where I had to go to get the bus at the airport to pick the car up. "
" Avis staff were polite and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by WILLIAM - 05 March 2025
" I had to claim o the excess cover insurance, It was payed as soon as I managed to get all the information together "
" The pick up was very smooth - except there was no accident form in the car and the hire details were sent to a mis typed email address meaning I had no info or help when the car was reversed into. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by ANDREW - 03 March 2025
" Avis was advertised as on airport, but it isn't, you have to get a 5-10 min shuttle bus to their office. "
" Great staff and service once we found the shuttle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JAMIE - 27 February 2025
" Change the details to shuttle not desk in airport, misleading "
" The collection point was not at the airport as advertised, the main reason we booked as we didn't want to get a shuttle. We were fortunate to find someone to direct us to the bus as there was absolutely no indication this was what we needed to do on arrival so very disappointed with this. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ROGER - 21 February 2025
" The second year we have used Avis in Tenerife - no complaints. "
" All very good, The only negative was the car wasn't in its allocated slot, and we had to go back to reception for the counter staff to come out and find it. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ALAN - 21 February 2025
" Straightforward booking experience, with the knowledge that Auto Europe would help with any problems if necessary. "
" A smooth, hassle free pick up and return. The car was well specified ensuring an enjoyable holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 20 February 2025
" A trouble free hire "
" Worked perfectly and the car was just fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by ADRIAN - 18 February 2025
" Overall excellent service. Good quality vehicle. No major issues. "
" Only minor grumble .... Was told pick up was in Terminal Building. Not a shuttle bus from a distant part (no signage) of the Terminal Car Park. 15 minutes asking people where the Avis desk was & walking around the car park was not a good start to the holiday. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by RAYMOND MALCOLM - 17 February 2025
" All excellent "
" Long walk from drop off point to hand back car keys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by SENG WAI - 16 February 2025
" Very good experience with AutoEurope. The insurance is the actual insurance from Avis and not some 3rd party one which I have to wait and claim, should I have to do so. "
" The AVIS experience was good. The only thing I would suggest is that to have the shuttle bus more often from the airport or have a sigh at the meet up area to let customers know to wait there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by HUGH - 12 February 2025
" Very professional service and good value...recommended. "
" Very professional service and good value...recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 11 February 2025
" Decent car in good condition Frugal on the fuel Avis is a good hire company Would prefer pick up at airport "
" Pick up too long - had to get coach to pickup Prefer at airport "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ARRECIFE, ES - Reviewed by COLIN - 11 February 2025
" My error I did not realise collection was not at airport but by shuttle. However paperwork was poor for pick instructions. With elderly parents locating the area in car park to collect shuttle was virtually impossible especially as it was dark on arrival and sign post were non existent. Shuttle was prompt but so cramped very difficult to get on and off. Although car hire was cheaper it won't be something I use again. "
" 1st car had engine management light on and we refused car but they did source an alternative "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LAS PALMAS, ES - Reviewed by ERIC - 01 February 2025
" Great service with Avis unlike Goldcar who try to rip you off... "
" Great service with Avis unlike Goldcar who try to rip you off... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JON ERLING - 31 January 2025
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by AILEEN - 29 January 2025
" Not very clear instructions did not know we had to catch a shuttle said it was collection at airport "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OVIEDO, ES - Reviewed by ANTHONY - 25 January 2025
" Pending outcome "
" Terrible. Apparently there was minor windscreen damage. The deducted the money . I have repeatedly asked for a receipt for proof of payment for insurance company but they continue to send me an invoice. Unacceptable and as they are recommended by you could you please pursue this. I am getring nowhere and time is running out. Thank you Anthony "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
LAS PALMAS, ES - Reviewed by RAHMAT - 23 January 2025
" Quick check in and Avis staff available both on pickup and drop off. All good. "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by FRANCIS - 21 January 2025
" All was fine apart from the unexpected off-site Avis office. "
" I booked the car on the understanding that it was an airport pickup and there was an Avis office in the airport. In fact we spent a long time trying to find where to meet an Avis rep, and it turned out that there was an almost unmarked minibus in a particular area of the carpark, which took us to the off-airport Avis office. After that, everything was ok, but it was a bad start to our holiday after a long flight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by HITANSH - 21 January 2025
" This was my least pleasant experience "
" Avis were terrible, staff very unfriendly and vehicle was in such a bad order and banged up. Engine oil level was low so had to drive back next day to get topped up. Never again with AVIS "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by JUSTIN - 20 January 2025
" As above. I was disappointed that the car hire office was away from the terminal when I explicitly selected only companies within the terminal building. As a result the process was slow having to wait for them get a bus. "
" There was just one member of staff who was blunt and abrupt. She was efficient but she was on her own and I was fourth in the queue. There was another woman behind the counter photocopying and clearly unwilling to help her. Took over 30mins to get the car and leave. Also I was not aware the car hire place was away from the terminal having selected terminal only. I was disappointed with this. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by MIKESH - 30 December 2024
" This booking was sold as "at the terminal collection" however this was not at all the case. There is a shuttle bus that takes you from a random location within the car park (no signs by the way!) and takes you to a locatoin some 15 minutes away to then collect your car from. The same is needed for the drop-off. Not at all what was advertised through AuroEurope! "
" This booking was sold as "at the terminal collection" however this was not at all the case. There is a shuttle bus that takes you from a random location within the car park (no signs by the way!) and takes you to a locatoin some 15 minutes away to then collect your car from. The same is needed for the drop-off. Not at all what was advertised through AuroEurope! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ARRECIFE, ES - Reviewed by RUSSELL - 26 December 2024
" As an off airport hire company, which isn't explained by Auto Europe, the pick up process from departure lounge to driving the car away was nearly an hour and a half! No signs in the airport, a random kiosk to wait for the bus which took half and hour to arrive and once the paperwork was complete the car wasn't even at that location!!! I'd never use Auto Europe again as the check in process was never documented via email. "
" As an off airport hire company, which isn't explained by Auto Europe, the pick up process from departure lounge to driving the car away was nearly an hour and a half! No signs in the airport, a random kiosk to wait for the bus which took half and hour to arrive and once the paperwork was complete the car wasn't even at that location!!! I'd never use Avis Lanzarote again. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ALLEN - 23 December 2024
" Unnecessarily slow pick up and drop off. New, clean car convenient desk and car location. Pleasant, if inefficient staff "
" Unnecessarily slow pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOE - 18 December 2024
" Same as above "
" The holding amount on my credit card was actually taken as a debit transaction. Due to fx fluctuation the amount credited back to my car was approx £20 less so I am unhappy with this and most probably will use a different provider moving forward "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ARRECIFE, ES - Reviewed by CHRISTOPHER - 17 December 2024
" I booked an airport pickup with avis. Only to arrive at airport to find avis were now out of terminal miles away. No information provided i had to wander about the airport until another customer helped me. Pathetic "
" I have already made a complaint to your company. I am still waiting on your response "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALASTAIR - 11 December 2024
" Aside from not being on site as advertised, the check in was a bit slow due to no online pre pick up registration "
" Your website said that Avis was at the airport, in fact it was off site and we needed a shuttle bus to and from the TFS. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by ANDREW - 09 December 2024
" All round very good! "
" Vivien are check-in lady at Granada was super friendly and helpful. Really a pleasure to deal with. Drop off in Malaga was tricky to find but otherwise very quick and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by IAN - 06 December 2024
" It was all fine. The only very minor niggle was the windscreen wash bottle was empty. "
" I didn't realise it was minibus pickup and off airport collection when I booked. However it all worked smoothly and was not a problem. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by ASHOK - 05 December 2024
" It is usually a good experience booking via Auto Europe "
" 1. Had trouble finding where to pick up the shuttle bus to the Avis depot. 2. Didn't have the car I booked or anything similar 3. Collection process was very slow - took 20mins per customer. We waited an hour before we got to the counter 4. Car was dirty 5. We had an early return flight . Their offices were closed. There was no shuttle bus. Had to call their appointed taxi service. No-one answered the call on initially. Tried another number, call answered very rudely . Told to wait 10 mins. Lots of other Avis customers waiting to be taken to the airport. Only 1 taxi providing shuttle service. Eventually a minibus took us. Waited 40 mins after call to taxi office. Terrible service "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ARRECIFE, ES - Reviewed by COLIN - 04 December 2024
" Having dealt with Autoeurope over many years this time the car hire began badly and not what Autoeurope had issued in documents. That said it may not be their fault and I would still use the Company in future. "
" The documents stated the AVIS office was in the airport. We looked at all the positions within the arrival area ...no Avis. Had to ask other car hire staff about AVIS and were told to go out from buiding into car park. We asked several staff once in the car park where to go. Eventually found a "hut" at the very end of the large car park with no Avis notices anywhere inside or outside the airport.and were pleased when the person said we were in the correct place. Then we had to wait 20 minutes for a van transfer. During that time other people arrived, all having same problem of not knowing where to go. One even left his cases with his wife in the main buiding when he went in search of anyone connected to Avis. The worst experience I have had trying to locate people to help with hire. The people at the "hut" and transfer and at car hire location were fine it was just a poor start from the Avis set up. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PATRICK - 21 November 2024
" The Auto Europe booking system worked well and the price reasonable. Your website said that the Avis location is on airport and that was one reason for choosing Avis. It is actually a few miles away and we needed to go by bus. The bus stop was also a very long walk away from the terminal and hard to find. The bus was pretty much full by the time we got there so those that got off the bus last had a very long wait to get their car. Luckily we were able to get out of the bus quickly otherwise there would have been a 40-60 minute or so wait. I really think that details such as this are very important so PLEASE get it right on your website. "
" Avis were great but the car was a DS3 rather than the VW we were expecting so it was very low and hard to get in and out. The rear window was tiny and the view obscured by a huge Avis sticker right in the middle of the rear window. Overall that made it rether difficult to drive,. particularly for someone like me nearly 2m tall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROLANDO - 20 November 2024
" Friendly staff at the Avis counter. Great experience. "
" Friendly staff at the Avis counter. Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRIAN - 16 November 2024
" You need to change your booking site to show that these company's are no longer operating at the airport and are a coach transfer away. "
" Terrible. Avis, along with TurisPrime, OK mobility and Budget all operate out of the same off airport location. A coach runs every 20 mins. So a coach load arrive at once, one Avis priority desk and one other desk. Took an hour to get served! Then they didn't have a car of the size I had ordered i.e VW T-Cross for 4 adults with luggage. Ended up with 2 adults in back with suitcases on knees. If I had wanted a smaller car, I could have ordered one for less money. Also, they email a contract to you at the desk, to show any damage that they are aware of on the car. If you can't access email at the time you don't know what damage they have on their system when you check over the car and no staff available to ask. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 16 November 2024
" Agreed "
" Very efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRYN - 06 November 2024
" The car was exactly what we needed. "
" It feels that the counter staff are encouraged to upsell insurance, fuel etc, which could pressure some people into paying for extras that they don't want or need. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOANNE - 28 October 2024
" Only issue was the fact that Avis desk was not in airport but offsite requiring a coach transfer which we were not aware of. "
" The service with Avis was ok however the booking system said that Avis was at the airport, not off airport, which added additional stress and time to collection and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by STEPHEN - 27 October 2024
" Good value for money. "
" Check-in slow, had to wait outside Car had done 80,000km, signs of wear, drove well Confusing cross border charge info on the Avis confirmation "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BILBAO, ES - Reviewed by JUAN - 26 October 2024
" The whole process was quick and easy. The car was new and had no issues when returning the vehicle which sometimes can be tricky "
" All was good and easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SIMON - 19 October 2024
" No problems as such with Auto Europe, but it would be useful to be given some idea of additional charges ahead of booking so that different providers can be compared. "
" Counter staff were very friendly, but there was some confusion over my booking and vehicle pick-up took longer than expected. The worst part of the experience is the additional charges which add greatly to the headline rate. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ROSEMARY - 16 October 2024
" Easy to use at a good price, we didn't take up the offer of them refuelling as only on small island, pleased we didn't as by us doing so saved ourselves £££ "
" Easy to use thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 02 October 2024
" As usual AutoEurope did exactly what they said they would. Not a given these days! "
" Avis supplies a car with a faulty clutch. To their credit they changed it the next day with no fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by GEOFFREY - 24 September 2024
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GERONA, ES - Reviewed by FRANCIS - 18 September 2024
" All in all the experience was fine apart from what I have described above. Also Autoeurope informed me that there would be no charge for travelling to France but I had to pay Avis 20 euros "
" The biggest problem was the distance from the terminal at Girona to the Avis car collection point. Autoeurope did not clearly explain how far it was away from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by ARNOLD - 11 September 2024
" I use AutoEurope a lot, but am queasy about using Avis. My general experience with Avis has not been good in the past. This time was fine. "
" This time around Avis did a good job with a very good comfortable small car for us as we asked. No issues with drop-off, except the drop-off rate in a different city was a bit high. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by HENRY - 02 September 2024
" Easy pick up and drop off "
" Car was dirty and very tatty. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
ALICANTE, ES - Reviewed by JOHN - 06 August 2024
" see 3 "
" I booked an automatic vehicle and paid the surcharge for this. yet despite the fact that i arrived on time i was told that there were no automatic vehicles of my specification available and was given a manual as a substitution. I see no reason as to why i should pay the surcharge and this is poor service "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GERONA, ES - Reviewed by KEVIN - 01 August 2024
" I have been renting cars from Auto Europe for many, many years (3 this year, alone.) This dreadful experience with Avis makes me wary. How AE responds to my complaint will govern whether I use the company again. "
" The usual strong arm strategy to compel you into buying more insurance (the counter clerk quoted me €45 but somehow charged €61 knowing the customer is keen to catch their flight when I handed the vehicle back. Ultimately, we have little choice but to sign and accept their terms.) The vehicle was already madly expensive at £340 for 6 days. The car was dirty, badly scratches and scuffed and, 10km out from pickup, the tyre pressure warning light came on. All in all, the opposite of best practice and good customer service. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ANDREW - 11 July 2024
" No issue with auto Europe booking "
" Car was damaged, told to take it anyway. Number plate fell off on motorway, Avis towed the car and said the only way to get a replacement was to take a 9 hour round trip back to Barcelona. Have submitted a complaint "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by PHILLIP - 16 May 2024
" Excellent "
" Excellent service. Excellent car. Will definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DAVID - 06 May 2024
" Auto Europe Service and booking was very straight forward. "
" Booked a volvo XC40. Avis Malaga had a volvo XC40 but told me it would be an extra 20 Euro's a day because it was a new car! I accept the contract says XC40 or similar, however, the car was available and I wanted it for familiarity - I drive a volvo. So why was I given an uncomfortable Renault Espace? "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LA GOMERA, ES - Reviewed by JAMES ROGER - 02 May 2024
" the car drove well and , being a hybrid, used very little fuel. Very Good. "
" The first car supplied, a Skoda , was in poor external condition with lots of bumps and scraches. Also the dashboard display flashed up in Spanish, that the key battery needed changing. The Avis agent hoewever changed the car for us next day. This Suzuki was in much better condition and acceptable. Had trouble free driving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by STEPHEN - 18 April 2024
" Good car. Not quite 'full size' as promised, there wasn't a great deal of room in the back. "
" All good, however the final bill send as pdf file was in Spanish, so I find it difficult to understand if any extra charges were levied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KATHERINE - 03 April 2024
" Worst hire car I have ever used. "
" I have already tried to contact you about the difficulties in actually finding the Avis collection point, and more importantly the dangerous condition of the vehicle that I hired. I'm lucky that it didn't cause an accident and it was terrifying. Please contact me for further information, there's too much to fit in this box. When I dropped it off at Avis and raised the issue, it was shrugged off as "well it's near 100,000 miles so they will be getting rid of it soon". I would like to raise an official complaint. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by PHILIP - 24 February 2024
" See above "
" Problems with pick up. Expensive change from electric car to petrol "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by ROGER - 24 February 2024
" Very good "
" A good experience. The only negative was difficulty finding the Avis rep/shuttle before pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by AARON - 20 February 2024
" Good "
" We left 1x cracker in the car & was charged 25 euro for cleaning, I have never heard of anything so ridiculous! Extra cleaning for a 1x cracker! Highly recommend to avoid this company. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by MARTINA - 19 February 2024
" Always good value for money and never had an issue. "
" Friendly, efficient and prompt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 19 February 2024
" Easy booking with competitive prices clearly set out. Peace of mind knowing that Auto Europe would deal with any issues with the rental company. "
" low mileage car and speedy pick up and return. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by JEAN-MARC - 18 February 2024
" Autoeurope is my only go to platform for car rental, I always check around and come back to a great offering, excellent value for money. Changes are easy, really top service. "
" Good service and decent car, we rented for two weeks and did not have any issue. No fuss return was appreciated and deposit returned in time. Will repeat! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MICHAEL - 15 February 2024
" See 3. "
" Just a minor point. Fairly strong smell of cigarette smoke inside the car. We are non - smokers and had to buy air - fresheners to put in the car. Apart from that, very friendly and professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by PETER - 12 February 2024
" See above. "
" All good..except there were far more internal and external marks on the vehicle than on the 'condition form'! I took pictures on day of pick-up and sent them to the office...I wonder if the rental office will update its form!!?? "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by GARY - 11 February 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by TOM - 06 February 2024
" I'm disappointed not to have refunded my deposit back yet. "
" I'm still waiting for my deposit to be returned. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PAUL - 14 January 2024
" Easy to deal with and good comms "
" Decent value and great counter staff and drop off staff. My deposit was paid back quickly. Citroen C1 was adequate but had some notable squeaks and rattles and the Aircon needed recharging. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by JAMIE - 08 January 2024
" Please can someone respond to my feedback. "
" Good afternoon, We have recently returned from our holiday where we had Car Rental through Avis from Seville Train Station. The voucher number was UK5539659 and was with Avis from Seville. We are 3 families meeting from across the world (2 x adults and 2 x children from New Zealand, 2 x Adults from Scotland, 2 x Adults from UK and 1 x Baby). We were all meeting in Seville for a reunion and had booked a Mercedes Vito or similar 9 seater for the rental. When we arrived at Avis on the day to collect the car we waited 45 minutes before we were seen. When we were seen by the reception desk it took them at least 30 minutes before they admitted that they did not have the vehicle for us. They spent a long time coming up with a solution before they offered to give us a 7 seater van and a car instead. We asked how long it would be before they could get a 9 seater van to us but they could not give us an answer. We ended up taking the van and the car because we had no other option. We had been with Avis for 2 hours by this point of the process and we wanted to get on the road. This was such a disappointing experience and left us really frustrated that we could not all travel together. I had the option to book through Enterprise but booked with Avis and was let down by them. The staff on the service desk did not seem bothered by the situation and did not show any empathy for the situation we encountered. I would ask that you please investigate this service and let me know if there is anything you can offer as an apology for the way we were treated by Avis? I look forward to hearing from you soon Kind Regards Jamie Adamson "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by ANDREW - 03 January 2024
" All paperwork v easy "
" Car v nice again but the pick up at airport was terrible,,only one member of staff on Xmas eve ,,it took us over two hours in queue,,never again,, Al, other rental companies had staff "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by KEVIN - 02 January 2024
" Very good will use again "
" Very good will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 10 December 2023
" Superb Hassel free experience "
" Superb service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by HOWARD - 02 December 2023
" We had one major problem with your service (not covered in the questions above). There is no question about picking up the car! From the information given on our booking information it appeared that the Avis Office was in the airport. We asked 4 or 5 officials where the Avis Office was, to pick up the car, before we found anyone who could explain to us that we needed to get on a bus to get there, and to tell us where the bus stop was. We walked backwards and forwards around the airport and surroundings, before we found that person. My husband has mobility problems, and it was extremely painful and stressful for him. Please would you put all the necessary information on the booking information? The only information we were given was that the office was at the South Airport (which it wasn't!). "
" We had one major problem with your service (not covered in the questions above). There is no question about picking up the car! From the information given on our booking information it appeared that the Avis Office was in the airport. We asked 4 or 5 officials where the Avis Office was, to pick up the car, before we found anyone who could explain to us that we needed to get on a bus to get there, and to tell us where the bus stop was. We walked backwards and forwards around the airport and surroundings, before we found that person. My husband has mobility problems, and it was extremely painful and stressful for him. Please would you put all the necessary information on the booking information? The only information we were given was that the office was at the South Airport (which it wasn't!). "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BARRY - 27 November 2023
" Website was easy to use and the price was good "
" No information about where to collect vehicle or pick up the transfer bus to collect the car. Had to rely on another Avis customer, and even then we were at the wrong place as they had changed the bus stop. Expected a lot better customer service from Avis "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GRAHAM - 11 November 2023
" No hassles at any stage of the process. "
" Perfect start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 03 November 2023
" Car in good condition, rental staff very pleasant and helpful. "
" Still waiting for a reply to my e mail regarding a refund on my original booking. Otherwise very happy with the experience.car in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by LAURENCE - 20 October 2023
" Couldn't be better. Price, ease and support. "
" First time using Avis, very straight forward and easy to collect the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GARY - 17 October 2023
" AVIS let you down with their scamming tactics. "
" Auto Europe were efficient and competitive but, were let down by Avis' very poor service and attempt to scam us. They tried a real hard sell to take out extra insurance and to pre-pay for a full tank fuel which we declined. Th hire paperwork stated 'no damage' but the car was covered in scratches & dents. When I challenged their staff they told me to take photos of the damage. ON returning the car I was told their was lots of damage to it!!! I showed them a video I had taken of the car but, lots of unsuspecting customers wouldn't have done and would have been charged for prior damage. I will be reverting to Autoreisen Hire who are brilliant and fair to deal with. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by ADAM - 17 October 2023
" I am satisfied with the service. I will definitely use it next time. "
" I am very satisfied with the service of AVIS. I have no objections. I recommend it to everyone. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by NIGEL - 12 October 2023
" good service. everything was fine "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by IAN - 03 October 2023
" Would use Auto Europe again "
" Pick up was straightforward although I was not totally clear about the full tank policy. Car was fine although there was a large dent on one of the doors which was known by Avis but marked by them as 'minor' which surprised me somewhat when I saw it on day two of the hire. Drop off was very straightforward with a very helpful staff member. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by DERIC - 03 October 2023
" Same comment as above "
" Having booked full insurance through AutoEurope I became annoyed with Avis' continual pestering to sell me their insurance in addition. Needs better liaison between AutoEurope and Avis for a one off insurance deal. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MENORCA, ES - Reviewed by CHRISTOPHER - 29 September 2023
" Friendly staff very helpful no stress or pressure to sell more things you don't need. Very happy "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by PETER - 26 September 2023
" Look at 3 above. I have used Auto Europe for a long time because of the security offered by your insurance against fraudulent claims by various car hire franchises "
" The experience with Avis was quick and slick throughout, easily the best of our three car hires through you in the last few months. In early June we hired in Seville through you with Thrifty - it was a bit of a shambles because the check-in person seemed to be untrained. In Milan earlier in September, using Goldcar through you, we were offered a car on which the brakes sounded full of gravel and a similar level of disinterest in the reception staff. However, the latest, with Avis was problem free, professional and those who looked after us seemed to understand that they were providing a service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHRISTOPHER - 24 September 2023
" Overall experience was good. The vehicle was clean and performed to expectations. Rear door did not release on key fob and the screen wash was almost empty and ran out after limited use on a wet drive, suggesting lack of preparation between users. "
" I would have preferred to know the true total hire cost up front. The additional costs to get full insurance protection more that double to initial hire cost quoted. I didn't require a child seat, sat nav or additional driver but again these charges would have significantly increased the initial price quoted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by CHRISTOPHER - 17 September 2023
" As above "
" The car had not been cleaned and the inside was filthy with dust. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by KENNETH - 16 September 2023
" See 3 above. "
" Please see the emails to you for which I am still awaiting a reply. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARCELA ASTOLFO - 09 September 2023
" All went well "
" All went wells "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by CHRIS - 03 September 2023
" Good - although the confusion about payment method between your emails and those from Avis didn't help. "
" The counter staff were good, but Avis communication was not. The office they indicated was not where we could pick up the car, which was a car park a block away, through a locked door that we weren't given the code to. The location of the drop off point was similarly unclear, although drop off was fine once we found it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES - 26 August 2023
" Autoeurope good. Avis bad. "
" The Avis staff at Malaga airport were unhelpful and surly. The car I was given (a Ford Kuga) was a class below the one I reserved (a Grandland). It was in very bad condition, covered in dents and marks, not all of them noted on the rental agreement. When I was driving back to the airport, I tried to fill up the car with petrol, only to find that the petrol cap was missing. I decided I couldn't risk filling the car up to full. I tried to explain this to the desk staff. It took about ten minutes. They eventually said they would waive any charges. Today I find an unexplained charge of £77 on my account. Overall, really poor experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by TIMOTHY PHILIP - 23 August 2023
" Easy as peas "
" Really helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GARY - 23 August 2023
" The experience ordering with autoeuroe was fine as usual, very easy and you can easily compare all the companies prices. I suspect though is got the crappy car because it was via a broker rather than direct with Avis, I don't know. "
" Did not get a car which resembled the car I'd hired in any way. Really disppointed to get such an under powered 3 cylinder engines car when I'd order an SUV style car. With four people it was awful on hills. And in lanzarote, there are plenty of hills!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ARRECIFE, ES - Reviewed by JOHNATHAN - 17 August 2023
" Great support when changing hire times due to a flight change. "
" The Avis desk staff and return in Lanzarote were really bubbly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by EMMA - 14 August 2023
" Perfect -can't fault to whole process "
" Very smooth, no issues, very courteous staff, transfer was smooth. Perfect car and no issues unlike experienced with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by RICHARD - 08 August 2023
" Good service. Value product. "
" Horribly understaffed. Had to queue outside in hot sun for an hour. Car was grubby with broken parcel shelf and dent. No staff to verify condition. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by EMANUELE - 01 August 2023
" Nothing much to say, all perfect really! "
" Easy check in, excellent car - very good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by MUSA - 19 July 2023
" Very poor I expected better "
" No one was there for me to collect my keys and still charged me for the day. They charged me for petrol even though I filled the car before I returned it "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JESSICA - 21 June 2023
" As above. Great car but awful after care and poorly communicated billing and taking of money. "
" The car was great but communication clearly a huge barrier to execution. I chose a car, booked and paid upfront at time of booking and since been charged a further £103 and no response to my email as yet. I have no idea what this is for as the invoice is unclear. I knew I had a surcharge for changing my rental car from electric Renault zoe to a mini Cooper but was told it woulf be a further €30 so I'm not impressed. My first time renting a car through Avis and I won't be using them again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SONJA - 14 June 2023
" Amazing service will definitely hire from you again! "
" Easy and quick to collect and return, no hassles and deposit was back in my account within 24 hrs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by FRANCIS - 14 June 2023
" Faceless but efficienr "
" The car was collected covered in bumps and scratches. When we returned it the lady at the desk could not be bothered to check it saying everything was fine and then today I received a bill for cleaning which I am currently disputing with Avis directly "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILBAO, ES - Reviewed by KATIE - 02 June 2023
" Was a positive experience and would hire again "
" Was able to pick up the car on arrival at the airport which was a little early. Was dealt with quickly and professionally. Had to drop the car off early in the morning, the process was easy enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by CHARLES - 20 May 2023
" Better price and fair cost for excess insurance. "
" Very efficient and helpful pick up and return. Brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DARREN - 13 May 2023
" I have been using Auto Europe for many years now and will continue to do so "
" The car was dirty when I picked it up. Didn't affect the performance of the car, but felt like a lack of customer care... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by NIGEL - 12 May 2023
" Website easy to use, choice is easy to understand plus all the extras you may require. "
" The new online check in process is superb and really sped up the process (something that other companies should follow). A lot of new cars in the fleet so obviously supplies are now getting through. New offices in the car park are far easier to use which makes the whole experience very satisfactory "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA GOMERA, ES - Reviewed by JAMES - 30 March 2023
" Auto Europe were efficient and helpful as usual "
" Clean and well presented car. Very helpful and pleasant representative delivered car to my address. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by ANTHONY - 07 March 2023
" Easy and efficient to book "
" It was fine but the car wasn't full on pick up. All sorted and no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MICHAEL - 21 February 2023
" Booking process was easy and we got the car that we ordered. All good! "
" Great vehicle, albeit with a lot of dents and scratches. Overall a good experience with Avis in Gran Canaria "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LA PALMA, ES - Reviewed by ANDREW - 10 February 2023
" Second or third time using AutoEurope, all has gone well "
" Excellent host at the airport, clearly explained everything, very good English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROBERT - 27 January 2023
" Needs to be made clear that it is off terminal and a shuttle bus "
" I had no real issues and happy overall but.... I chose this booking because it said that it was pick up at terminal. When we arrived at the airport in Tenerife there was no where saying where to go. Eventually someone we asked told us it was bus 5 at the other end of the airport and a shuttle to the depot. ( I specifically didn't want this) we landed early but by the time we had waited for the shuttle and then collected the car we lost an hour and 20 mins. Drop off was very easy but a 30 minute wait for the shuttle which then waited for other customers. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by DILIP - 22 January 2023
" Avis was an excellent choice as they did not demand hides fees and had a quick collection and drop off "
" Avis is an excellent company as they were professional throughout with no hidden charges "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by GARY - 19 December 2022
" Recommend this company as good condition cars, fair and positive attitude and reassuring not going to be ripped off. "
" Superb staff, reassuring and no pressure selling for optional extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SHAUN - 12 December 2022
" Always happy to recommend AE as they know how to treat customers. "
" LPA staff very helpful. Car at LPA modern,. clean and new unlike the one hired from Avis the previous 3 days in Tenerife! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by AVNER - 29 November 2022
" The agency didn't answer my inquiry about charges after rental. Still waiting "
" The agency didn't provide English documents (agreement, receipt) "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LA GOMERA, ES - Reviewed by IAN - 26 November 2022
" Easy to use web site. Helpful staff on 'phone "
" Easy to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by RENAN - 10 November 2022
" Very nice "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 10 October 2022
" Usual issue free booking "
" Mostly good - bit of lack of signage on return procedures, particularly depositing car park ticket with keys. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 27 September 2022
" Will use again "
" Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by LESLIE - 25 September 2022
" Good. I'll certainly use Auto Europe and specific Avis next time. "
" Short staffed and having system issues so pick up and drop off was more complex that it might otherwise have been. Overall, I'm happy - the car was good, clean and fuel efficient. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MARK - 11 September 2022
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 20 July 2022
" Good "
" Bit hard to find drop off point, on a one way side street, access directions would have helped "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by BRIAN - 18 July 2022
" WOULD USE AGAIN "
" NO UPDATED PROVIDE PRIOR TO COLLECTION THAT THE DESK HAD NOW MOVED TO THE CAR PARK FROM THE ARRIVAL AREA. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by RICHARD - 14 July 2022
" If these are your suppliers you should change them "
" Vehicle was supplied with undisclosed accident damage to front. This was pointed out and photographed but not confirmed by email. Vehicle was supplied with no pressure valve caps on the tyres. During the hire a loss of tyre pressure warning light came on; tyres were topped up with air but warning light stayed lit. Attempting to report this vehicle fault to Avis (as per contract) was a nightmare with long delays in answering, repeated transfers of call and no English speaking operatives . If there had been a real vehicle emergency it would have been just as bad. I will never hire an Avis vehicle in Spain again. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 3
LA PALMA, ES - Reviewed by ENRIQUE - 27 June 2022
" I was very please dealing with Autoeurope , will use again in the future "
" My experience with Avíes 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ROY - 26 May 2022
" avis are misleading people when they do not explain the capability of their electric cars before making the booking "
" upon arrival at terminal 2 barcelona at 21.15 we learned car hire office closed with a note saying go to terminal 1 at terminal 1 we were told that the car being booked was electric with a total range of 110km between charges. we were planning to go to grand prix with field parking no charging points this then made this car unacceptable upgrade then cost 140euros we would have chosen another supplier if we had know this then when returning we were delayed and upon several attempts online and telephone told we had to rehire for another day at a cost of 350euros "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by IAN - 07 May 2022
" Happy to use again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 29 April 2022
" Fine. No problems. "
" Pick up off site which was not clear on the docs. However, pick up and drop off were quick and the journey short. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PHILIP - 23 March 2022
" Auto Europe experience was good and it is good that car excess insurance is now offered "
" Most aspects of the car rental were good (or better) and the car was in good condition except after driving only 200 miles the low engine oil level warning light came on and I had to buy oil and top up the level - this shouldn't happen, the oil level should be checked before the car is rented out. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by JOHANNES - 13 March 2022
" Leave more time for drop-off "
" Had to wait 20 minutes at drop-off which caused severely rushed check-in and run to boarding! "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 03 March 2022
" Always good "
" I was up-graded from a Seat Ibiza to a Citroen 7-seater - which I did not appreciate due to the mountainous roads and narrow streets of the inland villages. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by SHAUN - 04 February 2022
" Same as above - took my money, couldn't care about the customer "
" Car was good, customer service dreadful. Not focused on me, more how to get more money off me, talk to the customer next to me & didn't hand over car with warning of marks to car "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 26 January 2022
" Everything went as expected "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by OSCAR - 02 January 2022
" As above "
" The Avis agent seemed unaware of the option, through Autoeurope, to cover any excess and persisted in trying to sell additional insurance, which would have been superfluous. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 08 December 2021
" The whole experience went well "
" My experience for this rentaol was very good. Pick up was very rpofessional. I was offered an upgrade of an automatic VW T Roc without pressure that I accepted and a greatly reduced price. Drop off was just as professional and very quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by WADE - 17 November 2021
" Very efficient and happy with the experience "
" Very friendly staff and car was lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by THOMAS - 26 October 2021
" the car hire was 5 times what it usually costs me (I've been hiring cars in Lanzarote every year for 22 years!) "
" everything was good except that price-gouging "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by ALISTAIR - 21 September 2021
" No seats for disabled to sit whilst being attended to "
" No explanation re some of features of the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RUSSELL - 16 September 2021
" Pick up and drop off was quick and efficient, car in good condition, full tank ready to use. Return with full tank, sign off completed within five minutes. "
" Pick up and drop off was quick and efficient, car in good condition, full tank ready to use. Return with full tank, sign off completed within five minutes. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JAMES - 11 September 2021
" All went very smoothly, no complaints "
" All went very well, no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SIMON - 28 August 2021
" All very smooth "
" Efficient and good value "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by KWESI - 17 August 2021
" Good price having booked 6+ months in advance. Car damage was not Auto Europe's fault (it was Avis) and I will rent with you again in future. "
" Vehicle had a huge dent and scratch on the left rear door which was not identified on the condition report. Although the counter staff told me I would be covered if I took a picture of any damage, I decided to query it immediately as it seemed too big an issue to be dealt with later. I'm glad I did because the damage had not previously been recorded in their system meaning I would be blamed for it later. AVIS had to take new pictures and record the damage before we could leave. This took a lot of time when my family (including three small children) was tired and just wanted to get to our hotel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
IBIZA, ES - Reviewed by MIKE - 13 August 2021
" All of the insurance we bought pre-hire seemed to be irrelevant on the day at the airport and I really question what benefit there was at all going through a third party "
" FIrst car broke down. Took a day to sort and a trip back to the airport to pick up another car, lot of hassle and an entire day wasted. let alone cab rides, phonecalls, waiting around and no whiff of an apology or compensation offered. ALL the leg work done by me. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
SANTIAGO, ES - Reviewed by ADRIAN - 03 August 2021
" Perfect "
" Much easier experience than other car hire companies I've used. No queue at pickup and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 23 February 2021
" Very good overall. "
" Very professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARRY - 05 November 2020
" A very good overall experience. "
" Got a very nice free upgrade due to a lack of cars of the class I'd reserved. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by CHRISTOPHER - 22 September 2020
" You sold me a product claiming it was a car hire but the 'extras' which were necessary in order to make the product of any practical use cost more than the 'voucher' that I purchased from you. Thoroughly unhappy with what I genuinely feel was a pretty misrepresented product "
" Very expensive, left a bit confused about whether I'd been upsold or genuinely just fobbed off by auto europe. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by STEPHANE - 25 August 2020
" yes the car was great the drop off very good . "
" very nice car, long waiting time to pick up the vehicle despite the fact there was only one other client at the counter. I was wrongly advised about the fuel , contract was a FTF and the employee said i should not fill it .. but she was friendly "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTINA - 10 August 2020
" as above "
" Straight forward and, friendly and efficient staff. The only point is that the checking of the vehicle upon return would be better and for the sake of good order immediately and together and not afterwards without client's presence to avoid any misunderstanding even though there was not any. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PETER - 08 August 2020
" As always easy to book and good service. Shame about the actual car hire company selected. "
" Where do I start? Upon pickup there was no-one else there but I was left to figure out how to install child seats and access the back on my own. When the rep reluctantly came over to the vehicle he damaged the sliding door by scraping it against a wall. He didin tell me and I didnt notice it as it was at night. I called the next day but they hund up on me, sent and email which they ignored. Upon return they refused to check the car in, just asked to leave keys. That was a week agao and I have had no final invoice yet by email. Total lack of customer care. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SEVILLA, ES - Reviewed by JAMES - 04 August 2020
" Efficient booking process with auto Europe as ever "
" Despite having a reservation and arriving for collection at the exact time of this reservation, the car was not ready, or in fact even in the parking lot. We had to wait 45mins in the car park in 40 degree heat whilst the car arrived and was cleaned. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by BRIAN - 27 July 2020
" I bought your excess insurance thinking it would be linked to Avis and I would not get the hard sell from them. How wrong I was. "
" Avis office in the Terminal building was shut while all other rental offices seemed to be open. It was a bit inconvenient to have to find the office in the car park. The Avis representative was very dismissive of the excess insurance that I had bought from Auto Europe when booking, and said that I still needed to buy Avis insurance. When I declined she feigned anger to try and get me to change my mind. As I have experienced these tactics before I again refused to pay any extra. I will not be using Avis at Alicante again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VALENCIA, ES - Reviewed by ANTHONY - 24 July 2020
" All good "
" Avis were good. Very efficient charming service and a good car (Peugeot) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by ROSEMARY - 14 April 2020
" Not sure yet. I am raising a complaint with Auto Europe about being charged for this rental. My view will depend on how they deal with it. "
" I cancelled the Auto Europe reservation online on 10th March. As Spain was in a State of Alarm during which my car hire period was not permitted I could not have picked up the car. I should have received a refund as the car hire company could not fulfill the booking or provide the service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by PAUL - 03 April 2020
" as in 3 above "
" I did not get to go on holiday as Spain went into lock down (covid-19) on the day of my due departure date. I therefore was not there to avail myself of the rental agreement. I will be attempting a full cash refund OR should you wish a voucher to the same or comparable amount. - Regards "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 13 March 2020
" They were very good. I forgot my driving licence so I couldn't take the car. Could I have a refund please. Partial would be nice. "
" They were very good. I forgot my driving licence so I couldn't take the car. Could I have a refund please. Partial would be nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by FRANCIS - 10 March 2020
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GLYNNE - 08 March 2020
" I always use Autoeurope. "
" Generally very good experience except when we had a problem with a broken window and theft, the AVIS helpline sent us to an office(Denia, Spain) with no spare vehicles and no way to fix the problem. Why ?? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 02 March 2020
" Excellent customer service in raising a complaint with Avis and then refunding me the cost of engine oil. (see details above) "
" Very good, but had to buy oil to top up on 2nd day of 14 day rental. On return , Avis couldn't refund cost but offered an upgrade on next rental within a year. After raising the matter with Auto Europe, they, (Auto Europe), refunded me the cost. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by IAN - 20 February 2020
" Easy to get around the island, road signs good & consistent Very well sign posted returning the car to the airport "
" Desk in really easy location at arrivals Staff gave us a great map of the island which was invaluable Car parked very close to the terminal in multi story car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ALAN - 14 February 2020
" Will look for Avis in future to make a reservation for the car. Good service, fast and efficient. Thank you "
" Friendly and helpful staff at arrival desk to collect the car. Car was spotless, roomy an "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by MAREK - 08 February 2020
" Ok "
" 10/10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALESSANDRO - 22 January 2020
" Not good. They completely failed to assist me with the above. Customer services operate at very limited hours and for a number of days told me that their systems were down so they could not do anything. Feeling extremely disappointed as this whole incident pretty much ruined my holiday. "
" Avis would not let me rent the car because I have an Italian passport and a Cypriot driving licence, but I do not have a credit card from either of those 2 countries (given that I live in the UK). This is not written anywhere on their website and I was not made aware of the rule prior to my arrival. This was an example of pure discrimination, particularly where all my documents are from EU countries! Had to go to another provider and rent an inferior car for a much higher price. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by IAN - 21 January 2020
" s "
" The car had quite a few scratches that weren't shown on the paperwork. The lady at the counter was very pushy with their insurance and tried to con me on the full-to-full option (i.e. you have to bring it back empty). I'll avoid avis in future "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by ADAM - 11 January 2020
" Very easy to search for cars, would use again "
" Gave us a very good car, better than we paid for, it drive very well and the avid staff were great. Drop off and pick up of the car was very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DALE - 08 January 2020
" we had no issues with the company or the vehicle provided will definitely use again in March on our next visit to Alicante "
" Used this company for the first time we found everything very easy from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by IAN - 03 January 2020
" Don't get duped, insist on the car you were offered on the quote. The car I was hired felt like it needed a new gearbox! "
" I find the practice of suggesting that a particular car has been booked i.e. a VW, months in advance, only to be given a poor quality Citroen C1. It is a scam for want of a better description. A ploy to lure in the customer. Ok it does state "or similar" but a C1 is only similar in size not quality! Total scam. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by DEREK - 30 December 2019
" great service fast and efficient "
" great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SHAMSUL - 19 December 2019
" Fees unclear. Should only advertise cars that are available for booking. "
" I selected option and paid additional fee for extra cover/insurance on booking, but was told I only had basic cover so had to pay £250 on top. I booked BMW 1 series but was provided alternatives - would prefer if this was clear on booking. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 14 December 2019
" na "
" Very quick and effiient pick up and drop off. It was nice to see that there was no avis car hire sticker on the back screen to advertise that I was a tourist. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BORIS - 10 December 2019
" Have been using for years, always recieved efficient service - thank you! "
" I chose Avis expecting a good quality of service, all be it there were many cheaper providers. Unfortunatelly, I regreted my decision: the girl at a counter was very slow and seemingly unwilling to speed up the process until I bought extra insurance. This was completely unnecessary as I have a UK year-round insurance. However, I reluctantly agree to a €42 (€6 p/d) supplement to bring down the excess to €100. When returning the car and settling the bill, this has become €58 - the drop off girls stated it was the airport tax and nothing to do with Avis - I felt conned and cheated!! I asked the counter girl for a small size car ( booked Ibiza size cat) due to parking restrictions but she stated the only car available was Citroen Ellysse. I accepted this not knowing what size this car was. When in the parking garage, I realised that this car was too big and the staff there changed this to Opel Corsa. Although this was upon my request. I felt that I received the smallest category of car and paid the excess of €58, which should have been €42. Will NOT be booking Avis in Malaga again. Please forward my feedback to the team in Malaga. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by ROBERT - 05 December 2019
" Simple straight forward booking process with excellent rates. A professional compsny to deal with. "
" Hassle free experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by FREDERICK - 01 December 2019
" Auto Europe always very efficient. "
" overall very efficient.We still felt some pressure to buy their own insurance at the desk. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by STEWART - 01 December 2019
" good vehicle supplied. "
" Didn't like the pressure to buy additional insurance "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GRAHAM - 27 November 2019
" Good overall experience, just the extra insurance at the pick up is a pain "
" Tried to sell extra insurance, when I had that option when I booked. I don't want to be hassled to buy more "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by MARK - 27 November 2019
" Had to have voucher reissued as did not include the free additional driver "
" Car in excellent condition, pick up and Drop off very speedy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARTIN - 26 November 2019
" No problem "
" No problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by CRAIG - 15 November 2019
" Reliable and trustworthy with good quality and condition of vehicles "
" The AVIS staff were very friendly, helpful and not at all 'pushy' when it came to up-selling my rental. I would definitely use them again across Europe, as I have done before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NIGEL - 13 November 2019
" Almost always the most competitive prices. Easy to use website and I like the option to add the excess waiver. Also, appreciate the reviews of the different providers as it can make a difference. "
" Initially they tried to offer me an Opal (when I'd booked an Audi, or equivalent: I don't consider Opal to be an equivalent marque to Audi), but when I challenged this they were helpful and found me an Audi so overall, very happy. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by MICHAEL - 08 November 2019
" See 3 above. "
" The whole experience was very good. The staff were very friendly and efficient. The car itself was good but had a few scratches which I prefer weren't there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
OVIEDO, ES - Reviewed by JOSE - 04 November 2019
" Works as expected "
" Counter person was very unhelpful, claimed to give instructions which were never given, then harrassed for not following them. Both at collection and return. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 02 November 2019
" I've used Auto Europe once or twice a year for a few years now and it has always worked smoothly. I don't even look at other brokers anymore. "
" They were busy so there was a bit of a wait. Very surprised to be given a substantial upgrade to a premium SUB. Not ideal for the small towns I was visiting but I didn't realise how big a car it was until I had found it in the car park! Lovely car to drive and no problems except that returning to the airport I filled up the car and it didn't show full. Filled it up again to be sure but it still didn't show full. The returning inspector accepted my explanation so, hopefully, the €88 They took from my credit card will be refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by MATTHEW - 02 November 2019
" Because of my experience and the insistence at the Avis desk that I had to insure a further €2100. I would be unlikely to use either Auto Europe or Avis again. "
" I was very disappointed to be given an Opel Insignia that had done 21000 km at the desk. I did not consider this equivalent to the BMW 3 series as advertised "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by SIMON - 27 October 2019
" I have used Auto Europe many times, and will continue to do so. "
" Efficient, but a long walk from the office to the car park. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
SANTIAGO, ES - Reviewed by LEONARDO - 24 October 2019
" cheaper and very easy to book. Highly recommended "
" staff in Santiago is very friendly and accommodating. Also, in Madrid. I was given a very clear instruction. I'm very satisfied with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DEREK - 22 October 2019
" Better than most. "
" Worth paying more for Avis better service. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by JAMES - 13 October 2019
" Easy to book and a selection of providers. "
" The car allocated was an automatic which I was not happy with, so they soon found a manual which was good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by IAIN - 12 October 2019
" Straight forward and easy to use website. No hidden extras. "
" Quick service at rental desk. Polite agent. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by FABRIZIO - 05 October 2019
" After paying an extra for a super waiver damage, so basically a full comprehensive insurance on the vehicle, I pcked up the car, discovering after 3 miles that a tyre was pinched. I lost a very important work meeting, i had to wait for road assistance, i had to go to another AVIS office to exchange the car, so all was very very upsetting and frustrating. On top of it i did not even received the deposit back in my credit card. The front desk explained to me clearly that after returning the car, the deposit would go back to my card automatically. It did not happen. I am now contacting my lawyer to go deep into it, as i feel this is a joke. AVIS Spain, after tens of emails, did not even bothered to reply. This is total disrespect towards customers. "
" After paying an extra for a super waiver damage, so basically a full comprehensive insurance on the vehicle, I pcked up the car, discovering after 3 miles that a tyre was pinched. I lost a very important work meeting, i had to wait for road assistance, i had to go to another AVIS office to exchange the car, so all was very very upsetting and frustrating. On top of it i did not even received the deposit back in my credit card. The front desk explained to me clearly that after returning the car, the deposit would go back to my card automatically. It did not happen. I am now contacting my lawyer to go deep into it, as i feel this is a joke. AVIS Spain, after tens of emails, did not even bothered to reply. This is total disrespect towards customers. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GERONA, ES - Reviewed by CHRISTOPHER - 04 October 2019
" Not really sure what Auto Europe brings to the party. "
" The main problem was the Avis counter was not in the airport building but a 10 min walk away. I would have expeted this from a low cost rental co. but not Avis. I paid extra to rent with Avis so I could get a better service, but the location was v poor. We then had to wait 20 mins to be served when there was only 1 other person ahead of us. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ALBERT DAVID - 01 October 2019
" Auto Europe delivered an efficient product and service once again. "
" When we hire a car we usually end up having to draw attention to defects etc. We returned to Avis this time after a number of years following a dispute. We were very pleased with the car and service - both more superior than we were expecting. Great. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by JOHN - 30 September 2019
" Nice and easy "
" It was nice and easy at the airport collecting and returning the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARTAGENA, ES - Reviewed by GEORGE - 29 September 2019
" All straight forward no complaints other than appearance "
" Car was not cleaned in preparation for pick up "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
VIGO, ES - Reviewed by CHRISTOPHER - 26 September 2019
" Vigo airport is compact and pleasant with car rental staff to match. "
" The staff were both friendly and efficient - exactly the combination a customer wants. A warm smile and a waiting car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MALCOLM - 23 September 2019
" Overall very good. "
" Exceptionally friendly and efficient check in lady. Excellent clean and Nearly new vehicle. Unfortunately no one in the drop off zone to check and return vehicle to so had a lengthy delay at check in counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAMELA - 19 September 2019
" No further comments "
" Signage to drop off not very good, otherwise all satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ANTONIA - 16 September 2019
" Very pleased! I needed some telephone help each time and the staff were knowledgeable and helpful. I was also able to change my choice of company when a better offer came on the market. Hassle free and brilliant. "
" It was a pleasant and stress free experience. Very pleased that AVIS does NOT charge for border crossings. The only thing I would add would be that they include the mandatory yellow vest and triangle. I was going to France and there it is an important part of the rules. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARTIN - 14 September 2019
" Nice car and clean "
" I booked on line with full insurance this was on your web site. On my arrival I was told by your staff the online insurance is not good enough ?? Had to pay more again , it's not good feels like I'm being ripped off this is not the first time .. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MICHAEL - 13 September 2019
" Failed to send email. Confirming full tank and no damage "
" All ok "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by FABRIZIO - 13 September 2019
" No idea if this is AVIS or Autoeurope responsibility, however the experience has been definetely poor. I will wait and see if there will be at least a response to it, after filing a proper official complain. "
" When picking up the car 8 chose the full cover for the insurance, so the team at the reception did not even check the car as there was no responsibility for me about damage with the full cover. One of the wheels after 3 km started to lose pressure. I stopped to fill it up, discovering the wheel was punctured. I lost a very important meeting i had to attend, as i had to wait for maintenance to come and fix the wheel, then i had to go to the nearest Avis centre in Sants station so they could give me another car. I am a British airways customer, and i paid with the British Airways American Express, so as Avis has a deal with British Airways cuatomers i received an upgrade when i got the car. When they changed the damahed car with a new one they downgraded me again, as nothing was coming up about an upgrade on my reservation. The upgrade was given to me qhen collecting the car at the airport. Well, i lost a very important meeting, i lost the upgrade i had as per.British airways Amex customer, and i lost the will of doing another booking with this company. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
GERONA, ES - Reviewed by JAMES - 13 September 2019
" See above. To judge by the Trustpilot ratings for Avis, and my experience of their fraudulent practices, your relationship with that company may not be in your best interests. "
" Vehicle not checked on drop off, and an unexplained charge of £165.64 taken from my account. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by VICTORIA - 12 September 2019
" Great little car "
" Slow to collect car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by PAUL - 10 September 2019
" I would only use Auto Europe because they provide an excellent, friendly and easy to understand service on their website. "
" Excellent, friendly service from Avis at their Malaga Railway Station office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 10 September 2019
" I'm an autoeurope regular - keep up the good work! "
" Better than a bad bunch "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CAROLINE - 10 September 2019
" irrelevant as Avis have been appalling "
" the car was damaged all over. small marks everywhere. 2 of which were not listed on Avis computer when we were given the car. i had to force them to log these before driving away. upon handover I had to request it be checked as I wanted a receipt to confirm I had returned car as found. the guy was really rude and impatient and implied I had made one of the marks on the car. I asked for a receipt to be emailed and he abruptly said wait just wait and that it would be emailed shortly. its 3 days later and I still haven't got it. Avis was much more expensive but I went with them after previous poor experiences at malaga airport with other companies. they are as bad as the cheaper companies but price as if they are superior. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by LINE VITTING - 10 September 2019
" It was a good experience this time around and we would consider hiring from Avis again through auto europe. "
" It was all very smooth. No queues at Avis desk and received an upgrade to a larger vehicle. No queues at pick-up office in parking basement either and when we dropped the car off, we only waited max 5 mins for the check to be completed. The parking basement was great - lots of space and easy to navigate. Our only comment is that we had purchased the auto europe insurance and were told by Avis that this wasn't sufficient. This confused us and we were unsure whether we had been sold an insurance that didn't give us enough cover by auto europe or whether avis was trying to sell us an insurance that we didn't really need. This is always a problem and it would be very helpful if the insurance is mentioned on the voucher and it is explained in simple language exactly what it covers and what it doesn't cover. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by GRAHAM - 05 September 2019
" Satisfied "
" Great car and excellent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SEAN - 03 September 2019
" Avis desk claimed that if I had an accident that the Auto Europe insurance would not cover it and I would have to pay direct to Avis "
" Slow service and tried to sell me more insurance that was covered by Autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JEREZ, ES - Reviewed by ANGUS - 02 September 2019
" All fine, easy and straightforward. Nothing more to add. "
" A better car and nicer service than I expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 30 August 2019
" Had to wait ages to pick up car at airport and was mislead on insurance charges. Altogether a very poor experience. "
" Had to wait ages to pick up car at airport and was mislead on insurance charges. Altogether a very poor experience: "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VALENCIA, ES - Reviewed by ELENA - 29 August 2019
" Good experience "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DUNCAN - 28 August 2019
" Nothing to add "
" Finding the transfer vehicle at Tenerife Airport was not straightforward, but when we eventually found the bus, the transfer went fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by EMILY - 28 August 2019
" All fine except for drop off. Can you check for me please, thanks. "
" When I dropped off the vehicle the man said his hand held device was not working so he could not verify the condition of the car and guarantee the return of any held money. I am now confused about what to do. Date was 13 August, Avis, Bilbao airport. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALEX - 27 August 2019
" The service I received from Auto Europe was good, providing that what I initial pay for would of been sufficient insurance cover in the event of an accident etc.... As an improvement it would be beneficial if what was being sold was clear to the car company (Avis) so that the customer doesn't have to go through the stress of additional payments (others may of not taken the risk and paid). Holidays are expensive enough and stressful enough, especially with young children. "
" System wasn't working when we arrived so couldn't log condition of car. No air conditioning in the air which made for very uncomfortable journeys. How to leave the car park wasn't explained so when we arrived at the barrier we didn't know what to do. When car was booked we thought we had booked all insurances and paid a fee to reflect this, however upon arriving at the Avis desk they were looking for me to pay additional insurance cover as they didn't know what I would be covered for? "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PUERTO DE SAGUNTO, ES - Reviewed by JOHN - 11 August 2019
" I was forced to travel across Segunto town to collect the car from Avis as autoEurope had provided the incorrect collection address. I was not happy walking the extra distance in 36C heat !! "
" AutoEurope provided the incorrect address for vehicle collection. The Avis office in Segunto has moved to Avenida Negro, Puerto Segunto. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by PAUL - 09 August 2019
" Rip off once again "
" Biggest rip off artist "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ALMERIA, ES - Reviewed by HELENA - 29 July 2019
" On the particular car that I was driving although we filled up the tank to the full capacity the fuel gauge showed just under - had we of put any more petrol in, it would have fallen onto the car - not sure why it showed this, but it was the same on pick up. "
" Almeria have just changed from a fleet of Seat Leon over to a Citreon C3 Given the choice the Seat is a far more comfortable ride. Being as it is only a smallish pick up-drop off they do not have a wide variation of choice of cars, but staff are very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 28 July 2019
" AVIS Not to be used or trusted "
" After waiting 40 minutes to be seen my voucher was for a Bmw 3 series After being bullied into taking various different extra insurances I said NO THANK YOU Was then presented with a voucher to collect car I was given a RAV4 hybrid!! Was told if not happy to go and queue again at the desk.With 2 young children that wasn't an option The rav had damage to every single body panel and scuffs on all bumpers Was this my penalty for not spending extra money with there Insurance's?? Car was the polar opposite of what I had booked Absolutely shocking I couldn't even check the damage as the forms were being emailed!! I honestly thought there goes my 2k excess which they insisted on "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GERONA, ES - Reviewed by JOHN - 23 July 2019
" Auto Europe is great and hassle-free...I always use it now to get great rates and efficient customer back up "
" staff were friendly and got on with the job, car was great and there was no hassle. It would probably have helped the desk clerk if there was more than one person available as he had a queue and was under pressure; however he was great and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by PAULA - 22 July 2019
" Avis are reliable and the car very satisfactory. The counter staff could have been a little more helpful and careful as they gave me a telephone number that was discontinued to contact them at the airport. Otherwise a satisfactory service. "
" The car was exactly what I was wanting that is it was easy to drive and consumption on petrol was economic. The staff at the desk were hampered by the fact that the computer wasn't working and therefore had no emergency number to call in the event of a break down "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GERONA, ES - Reviewed by GEOFFREY - 22 July 2019
" Overall very satisfactory "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by FREDERICK - 20 July 2019
" didn't take more than 5 minutes once I'd chosen the car very competitive rates well recommended 9/10 "
" very good service value for money. easy to find 9/10 "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by GERALD - 19 July 2019
" Pleasant and efficient staff and great car for the money "
" Very confusing drop off point,took the wrong turn and then no way to get out.Had to leave parking ticket with Avis,we had run out of time to try to park correctly.Very stressful.More signs needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by C'DRIC - 18 July 2019
" The car is good with Android car (which isn't working super well but it's good to have your GPS and music). The air-conditioning would be better if you could choose the temperature. Also the radio didn't work well because it seems we had no antenna?! "
" Very good staff! Super friendly at the airport, dropoff super quick. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by ROBIN - 17 July 2019
" Great service and price "
" Avis was a breath of fresh air - no hard sell for upgrades or insurance, completely hassle free when I returned the car. Will definitely use Avis again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOHN EDWIN VICTOR - 16 July 2019
" Usual easy transaction. "
" Only concern was having to queue for 55 minutes before being attended to because of only one person on each side. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JONATHAN GOURLAY - 16 July 2019
" wood not book avis again "
" It took a long time to get the car we had to wait an hour also quite expensive "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 16 July 2019
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by RANDAL - 15 July 2019
" Auto Europe were fine but my experience with Avis was not so good. "
" The pick up was chaos. One girl dealing with everything for Avis and Budget. People dropping cars back. People not happy with the car they had just been given and others like me waiting to pick up a car and get away from the airport. Due to the pressure the girl was under I left with just the car key. No documentation, no chance to check the car against a diagram showing past damage etc. This was emailed to me to my business email at 23.30 that night. This was very unsatisfactory and we did notice one mark/scratch on the front bumper that was not marked on the diagram in documents. I will be furious if we are blamed or charged for this as we had no chance to point this out at time of pick up. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DAVID - 12 July 2019
" From start to finish excellent "
" From start to finish excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KEVIN - 08 July 2019
" Easy and clear "
" Very helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CLIVE - 04 July 2019
" Very good "
" Much better than Goldcar who we used last time we came to Palma "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by AJAY - 03 July 2019
" Very happy "
" excellent service. Minor wait to see counter staff to collect car but not unreasonable "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by DEREK - 01 July 2019
" Please see 3 "
" I had booked a BMW, and one WAS available when I went to pick up the car. The manager instructed the girl at the desk dealing with me, to give me a RAV4. As it turns out, I am tall with long legs, and this happened to be a better choice for me, but I felt decisions were being made for me, without giving me a chance to say anything. Poor customer relations, entirely due to the local manager. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SEAN - 26 June 2019
" All great apart from the pricing which I am told goes up with demand ! does not take into account I have used AutoEurope and Avis three times in the last 8 months. Does not encourage loyalty. "
" Excellent however just gone to book another for next month and the price has risen 300% so am unlikely to use them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 09 June 2019
" Just have "
" Car I booked wasn't available, they tried to up sell a "special offer car" which was no good for my luggage 4 suitcases. Offered a smaller car, which could not hold our luggage. Complained for the third time and were given an appropriate sized car. Left the airport totally stressed out. Also cost me another £285 on top of what I paid you. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MICHAEL - 05 June 2019
" Excellent website, competitive pricing plus additional insurance a worthwhile option. Helpful and informed staff easily accessed via a phone call. "
" Pleasant, helpful staff plus efficient process and excellent vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 02 June 2019
" Booked easily and received excellent car "
" Really excellent car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by TARESH - 01 June 2019
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JONATHAN - 27 May 2019
" Good price through auto Europe, way cheaper than going direct. "
" Very salesly at the pickup desk but friendly also. Car was nice, there was a reasonable amount of exterior damage, none of which was noted on the paperwork. There was no problem when we pointed it out but it was frustrating we were told the car is undamaged to find it was not. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by ROY - 20 May 2019
" Pickup I believe should and could be quicker by requesting further information on booking "
" Often wonder if there's anyway that the pickup can be quicker by providing more information prior to pickup. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
GERONA, ES - Reviewed by RONALD - 14 May 2019
" Always feel we get good value and efficient service. "
" Efficient and helpful. Slight delay because only one person on the desks. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by KEITH - 02 May 2019
" All went well "
" Good service,no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 29 April 2019
" I have used Auto Europe for several years and always found them to be very efficient and if there is a problem they have been very helpful. "
" The only negative is that Avis are located off site but do provide a courtesy bus to and from their compound. Other than that everything was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALAN - 09 April 2019
" a very good price and easy do on line "
" all the staff were very helpfull and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ARRECIFE, ES - Reviewed by ALEXANDER - 29 March 2019
" Work as booked. Clean car on time. No fuss. "
" All good. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MICHAEL - 17 March 2019
" As always I book my car rental with Auto Europe , would not consider anyone else. Twice last year and this was the first of three bookings with you for 2019 , thank you. "
" Counter staff were very pleasant but were thwarted by a computer that had gone down so everything had to be written out by hand which delayed us by 45 minutes, but as I say the girls were very pleasant and professional. The VW polo was newish and well presented. The staff handing us the car and checking it in were also a credit to your company, very satisfied and will use Avis again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GRAHAM - 11 March 2019
" Very good. "
" Although the car had done 40,000km, it was fine. The service from Avis was extremely good at all stages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ALMERIA, ES - Reviewed by HELENA - 10 March 2019
" It could be made quicker on collection if one has previously booked if they could take details before we arrive so its just the signatory needed. Also one should have on the booking form their telephone number so if flight arrives early you can call to be collected. "
" I can only speak for Almeria airport at present - we use Avis all the time as although they are a very short drive away, we are met and brought back even if we are the only ones in the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 08 March 2019
" Good experience "
" Great "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by GEORGE - 04 March 2019
" I am afraid I can only rate you, Autoeurope, given my experience of Avis at Alicante. "
" 1. The check-in was slow because Avis seem to think an email contract is most efficient. It is not. It is slow and does not allow the customer immediate access to info eg image of car and any existing damage. 2. The rear view mirror fell off the window about 3 kilometres from the airport. We had to return to the airport. There was no apology and it was inferred that we were lucky to get another car! 3. The staff were diffident, slow and uninterested in me, the customer. When we returned the first car the agent's first action was to check how many kilometres I had travelled. The inconvenience that my passenger and I suffered was ignored. 4. When we returned, the agent took the keys, checked the fuel and the condition of the car. Again there was no apology, no indication of customer care and this not an inspiring experience which Avis promote on their UK website. I have used Avis in the past and have never experienced such shoddy, unprofessional service. I would welcome your comments. I would also like to know what Avis have to say. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PETER - 01 March 2019
" Good service, good price and very good car. "
" Pick up was a bit slow as the computer system seemed to take ages, but staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JONATHAN - 28 February 2019
" Smooth efficient service on arrival and return. Glad we used AVIS "
" Good value and good quality. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 21 February 2019
" good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 18 February 2019
" No cons at all, everything was plain sailing "
" Staff friendly and helpful, transaction went smoothly. Had a minor query about credit card change when I got home, but was quickly and easily resolved, will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JAMES - 17 February 2019
" Nearly new car..efficient service ...good price. "
" Nearly new car..efficient service ...good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by OWEN - 08 February 2019
" see above "
" The Opel Corsa had just 1700km on clock when I collected the car at Malaga Airport. It ran faultlessly and the staff I dealt with were efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DENIS - 22 January 2019
" Very good "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by MARK - 07 January 2019
" Would recommend this experience to friends and family "
" Being in the airport itself was easy to use the booking in. The receptionist was friendly and helpful and we were off on our holiday in no time at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 30 December 2018
" the booking process was easy and efficient; the protected excess was particularly reassuring. "
" I ama member of Avis Preferred scheme, but the agents would not offer any preferred benefits, allegedly because I had not booked directly with Avis. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PLAYA AMERICAS, ES - Reviewed by DEREK - 12 December 2018
" First class "
" Pickup okay. Car not very clean and some damage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MALAGA, ES - Reviewed by JAMES - 26 November 2018
" From arrival to return the service was efficient and the car was. Very good. "
" I know some people like to take a chance re driving abroad and look for cheap hire costs. You scare others into buying additional cover by quoting a high excess charge - why not offer up front a good price for complete cover. Think this would generate more business for Avis "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BENIDORM, ES - Reviewed by PETER - 21 November 2018
" Used Auto Europe 3 times and all experience was good. "
" Only complaint is that the local office was shut for two days with no notice in the window and the web site said the office was open when it was not! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by JEREMY - 21 November 2018
" Extremely friendly and helpful staff! "
" Extremely friendly and helpful staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ANTHONY - 09 November 2018
" See 3 above. I look forward to hearing from you. "
" Unfortunately, we did not receive the type of car we booked. We were told that the Hyundai Tucson we had ordered was not available because it had been involved in an incident. Instead we were offered a C3 Crossover Citroen. This car was brand new and very nice but it was not big enough to hold all the luggage we brought (3 cases, hand luggage and baby equipment) without having to squeeze it onto our laps and leave the parcel shelf with the Avis representative. That is the reason we hired a big car. The car was also a little underpowered with a full load. The journey to and from our apartment was therefore very uncomfortable. I feel we should be compensated for this and would be grateful if you would look into this please. Finally, I should point out that the pick up is a long walk from the arrivals area. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by DAVID - 06 November 2018
" Very easy to use and thank god I took the XS insurance option... Hopefully the claim will be as straightforward as the rental booking. "
" Avis failed to check out the car, provided it with less than a full tank, the car broke down during the trip requiring a visit from a repairman who just said to keep driving it, they failed to check the car when we brought it back and then charged us for paint damage. I paid almost double to get a reputable firm and avoid these sort of issues. Very unhappy. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by PETER - 25 October 2018
" 0 "
" All the programming was in German so could not use gadgets ie satnav. Consulted info manual but that was in German. Was not an issue that spoilt holiday but maybe a simple instruction on changing language settings "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VIGO, ES - Reviewed by NIGEL - 16 October 2018
" None "
" the final cost amounted to about £450 more then my quote. There were two reasons for this. it appears from my final invoice that Avis charged VAT on their fees whereas I understood from the original quote that all local sales taxes would be included. Avis also - very annoyingly - charges a location surcharge fee which was never mentioned in the quote. Their employee could not explain the reason for this charge. I have subsequently found out the reasons why this fee was charged. I can't be bothered to spend time in challenging the final charge. I will simply not use Avis again. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by ANTHONY - 13 October 2018
" Have used autu Europe many times and very satisfied. "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRANADA, ES - Reviewed by PAUL - 02 October 2018
" oo "
" oo "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by KEITH - 01 October 2018
" We have used them many times and last year when we had a problem with Europcar they were helpful in solving this problem "
" The collection and drop off both went very well. The offices were not too busy and staff were courteous "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by PAUL - 30 September 2018
" As above "
" Excellent service gave an 8 for recommendation purely due to the following We ordered a car seat for a 3 yr old , we where offered a booster seat ( highly inappropriate) and when given the seat we had to fit it ourselves , we expected the seat to be in the car and not have to spend 30 minutes trying to fit it !!! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SIMON - 25 September 2018
" Overall, a very poor experience. "
" Upon arrival at Girona Airport there was no indication of where the Avis car rental desk / pick-up point was. Eventually the general information desk advised that it was a 400 metre walk to the Avis car compound. Upon arrival there was one staff member dealing with car pick-ups. This meant a wait of over one hour to pick up the car. I had requested a VW Golf but was given an alternative vehicle. The vehicle smelled very strongly of cigarette smoke, which was acknowledged a full week later at the vehicle drop-off. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MALAGA, ES - Reviewed by KEVIN - 24 September 2018
" Standard car. Agreed 'low' price. No upgrades required. No hidden costs. All VERY good - no issues whatsoever "
" No problem whatsoever. Damage to a wheel discovered by me when car collected, this was added and no liability to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WAYNE - 23 September 2018
" i have no problems with auto europe it is the car supplier who seem to think that because you have gone through a broker they can give you second rate cars "
" car was not very clean, wheels filthy dent in door which was not pointed out "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PALMA DE MALLORCA, ES - Reviewed by ROB - 22 September 2018
" No problems with car rental. All went well. "
" Still feel pressured into taking out additional insurance. And excesses seem to be dramatically increasing. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MALCOLM - 17 September 2018
" Will definitely use Avis again. "
" Very friendly, courteous and helpful staff on the desk. A nice clean almost new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KEITH - 11 September 2018
" None "
" Confusion on pick up as a debit was made to my credit card for a full tank of fuel and a receipt issued. Having dealt with Avis and other operators in other European countries & Spain this is the first time this has occurred, the norm being to see that the car has been dropped off with a full tank before any issue about fuel. When queried the Avis staff insisted on a fuel up front Option on the agreement which I did not asked for or want but language barriers meant I did not pursue. Believing I had already been charged I did not return the car with a full tank but this Avis staff member confirmed I should have. Not having encountered this practice before other than blocking the card for the excess I'll be forewarned next time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MASSIMO - 05 September 2018
" Fair price, and good service. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by CHRISTOPHER - 30 August 2018
" Straightforward and good prices "
" Only one member of counter staff and she was very slow (but friendly) - it was almost an hour between arriving at the AVIS office and driving away and there were only 2 people in front of me in the queue "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by MARK - 26 August 2018
" Fairly simple enough, but wish greater clarity of which vehicle. Help to connect phone "
" Biggest pet hate - staff don't help you to connect your phone via Bluetooth to the car stereo. We booked a Hyundai Tucson (or similar) but we were given a Citroen Picasso - we wanted the higher seat position. No instructions given about use of electric handbrake. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SEVILLA, ES - Reviewed by ERWAN - 22 August 2018
" I specifically booked with excess waiver and a large car, and the voucher I received was without the excess waiver and for a medium sized car. So I had to pay extra for both. "
" We damaged the car while on holiday and the procedure to agree the cost of repair is very efficient, transparent, and the cost proved to be very low. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ANDREW - 17 August 2018
" all good "
" easy drop off at the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by MICHAEL - 16 August 2018
" Dealing with Auto Europe is easy and hassle free "
" Quite a long wait to collect the car. A few marks weren't identified on the collection sheet "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by RYAN - 14 August 2018
" You allow the rental companies to hide so many charges. You need a more transparent service. "
" My experience with Lorena at Malaga airport was easily the worst consumer experience I have ever had. She was an angry, mean unhappy person. Due to her alone I will never use Avis or auto Europe again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by KEVIN - 09 August 2018
" Smooth apart from excessive charge for damage. "
" Overcharged for minor damage to car. Otherwise service fine. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by KELLY - 03 August 2018
" Service was great, only negative was we had to wait a long time for a child seat to arrive "
" Service was great, only negative was we had to wait a long time for child seat to arrive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by STEVEN - 23 July 2018
" Good value and service "
" Only issue was aerial was missing so radio reception poor. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by DAVID - 12 July 2018
" All said above "
" Car was supposed to be full on pick up (gauge said it was) and full on drop off. I did precisely 201km during the hire and put 28.56L of fuel in the car just before dropping off. This works out at 7.04km/L (or 19.9mpg). clearly the car was not full on pickup "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALMERIA, ES - Reviewed by MICHAEL - 11 July 2018
" As prevoius "
" It was pretty good. Bit slow refunding the fuel charge. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by SIMON - 02 July 2018
" Good company and on occasion has been very efficiant at fixing problems. "
" Our plane was very late. They stayed open for latecomers (we were there at 01.15 am). Impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MICHAEL - 02 July 2018
" Didn't have any problems "
" Pick up and drop off went smoothly. Staff at both locations were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ARTHUR - 30 June 2018
" Great service from start to finish as usual "
" As usual straightforward booking, pickup and drop off excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ANDREW - 30 June 2018
" All good although checkin was quite lengthy wait "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by GARY - 25 June 2018
" A great service as always "
" Very pleasant staff and easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by ROBERT - 24 June 2018
" Car gave over 50mpg and was quite punchy for a 1 litre VW Polo "
" Good value good car but with some damage to bodywork "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by MICHAEL - 23 June 2018
" Very good. I liked that on this occasion I paid immediately so that Avis only could make a reservation on the credit card. Like all car hire providers, you are not going to get 10 until some basic information can be input in advance of arriving at the hire car desk. Having to try and explain how to input basic information such as your home address at the desk is such a waste of time. "
" As always, it is cheaper to book an Avis car through a company like yourselves than booking directly with them which doesn't make sense to me. Their cars are always good but you pay a small premium for some reassurance from the 'brand'. Normally the premium is much too high "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by HAROLD - 18 June 2018
" From the moment you collect your car to when you drop it off back at Avis you drive with out worry. "
" I can always rely on Avis to provide a good car for my holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RUPERT - 15 June 2018
" very easy no issues "
" very easy no issues "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 16 May 2018
" No further comments "
" Car I hired was not available so they gave me an alternative for 24 hours which I did not like. When car was changed it was dirty inside "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by MICHAEL - 17 June 2015
" Delay in pickup due to long queue at the Avis desk "
LANZAROTE, ES - Reviewed by MARK - 16 June 2015
TENERIFE, ES - Reviewed by MICHAEL - 15 June 2015
GRAN CANARIA, ES - Reviewed by STUART - 27 May 2015
" The agent pushed very hard for me to take out CDW excess cover which I had already purchased at time of booking. Also, she wanted me to pay upfront for fuel despite having chosen at the time of booking to collect and return the car with a full tank of petrol. On inspection of the hire car we discovered additional damage which had not been noted on the agreement form. Overall the service was very poor and I certainly will not chose to use Avis again as this is the third time I have had problems like this with them. "
FUERTEVENTURA, ES - Reviewed by NIGEL - 23 May 2015
GRAN CANARIA, ES - Reviewed by KEITH - 21 May 2015
" Fuel policy not made very clear "
GRAN CANARIA, ES - Reviewed by GRAHAM - 14 May 2015
" Difficult to find car .Fuel policy not as stated on contract i.e.full to full. Had to pay for a full tank which is difficult to use on an island and return it with 500 km. still in the tank-rip off!! "
GRAN CANARIA, ES - Reviewed by MICHAEL - 13 May 2015
" any scratches even minor dents should be included on lease document to avoid having to traipse back to the desk [10mins away] & told they are only minor . "
TENERIFE, ES - Reviewed by CHRISTOPHER - 08 April 2015
" Good price with no hidden extras on insurance. "
" Good advice given on choice of vehicle and cheap upgrade offered. Very economical vehicle in as new condition. "
FUERTEVENTURA, ES - Reviewed by DAVID - 03 April 2015
" efficient service "
" really good service from the airport staff would use them again. "
TENERIFE, ES - Reviewed by NEIL - 30 March 2015
" Simple to use website that makes it clear which suppliers will swindle you for fuel pre-payments. "
" Airport desk and car park location were great. The car was a bit dented already, but drove fine. "
GRAN CANARIA, ES - Reviewed by JON - 29 March 2015
" The car was new, clean and apart from one hub-cap missing, in very good condition. However, the attendant did not take any time to explain any of the special features of the vehicle, including how to open the boot. I had to ask how this was accomplished. The return was very easy. "
" Train your attendants to explain the special features of any vehicle. SEE ABOVE "
TENERIFE, ES - Reviewed by GRZEGORZ - 22 March 2015
" Finding a good deal was nice and easy. No hidden charges or nasty surprises. I will definitely come back to Auto Europe. "
" Renting a car with Avis was easy, quick and pleasant. It was the first time for me and after reading reviews of different companies I was a little afraid. But in the end I found staff to be very friendly and helpful, I paid exactly what I was supposed to and there was no nasty surprises at all. I would definitely use Avis again. "
GRAN CANARIA, ES - Reviewed by CHRISTOPHER - 09 March 2015
" The service from Auto Euroope was excellent. "
" On arrival at the airport Avis desk, there was a long queue and only 2 staff. It took almost an hour to be reach the head of the line. The receptionist then tried to sell me extra insurance at 13 Euros per day. I declined but she continued to argue that I should have it. I said that I had full insurance including CDW and Excess Refund already paid for. She said if I left the vehicle and returned to find it damaged, I would not be covered. During this conversation, people behind were becoming impatient. She then told me to return the car with an empty fuel tank. I again declined but she continued with her sales pitch. Eventually, I gave in and accepted the change and immediately regretted it. I resent this sharp practice. "
TENERIFE, ES - Reviewed by MALCOLM - 06 March 2015
" Excellent value "
" Excellent vehicles & value "
FUERTEVENTURA, ES - Reviewed by JUSTIN - 01 March 2015
" Easy to book "
" Very long queue to collect car (45 mins) at airport "
LANZAROTE, ES - Reviewed by GILLIAN - 27 February 2015
" Good service. "
" I did not understand the additional costs that Avis tried to sell me when I thought I had already taken out an excess waiver with Autoeurope. There should hahve been nothing more to pay. Also there was a very long wait at the airport to pick up the car - difficult with 2 small tired children. "
TENERIFE, ES - Reviewed by PIERRE - 17 February 2015
" Trouble free and very efficient service given by all local personnel very good company to deal with. "
" Excellent overall experience both with local staff easy collection and return no fuss and very efficient. Tenerife airport has one of the easiest car renting facility you can find and Avis is a good choice to make when deciding to Rent a vehicle to explore the island. The cost incured is minimal compared to other countries. I strongly recommend Avis "
TENERIFE, ES - Reviewed by JOHN - 05 February 2015
" Simple to use website with prices clearly displayed. "
" Very helpful staff who offered options without being too pushy. "
TENERIFE, ES - Reviewed by PAUL - 02 February 2015
" Especially liked your suggestion to pick-up full/return full and ability to filter choice on that. I only used E20 in a week, so to fill/return empty would have been a waste. "
" Avis were extremely busy on arrival, I had to wait c. 5 mins for my car to finish being cleaned, and they missed scratches on the "condition" map. However, they were very friendly and polite and quickly amended the paperwork. As with all car hire, always check that previous damage has been mapped. "
TENERIFE, ES - Reviewed by ALAN - 21 January 2015
" Easy transaction "
" Polite and friendly staff "
FUERTEVENTURA, ES - Reviewed by JOHN - 13 December 2014
" I had no problem - the car I was given was new and obviously in new condition - everything went well "
" in all my circumstances AVIS was very good "
LANZAROTE, ES - Reviewed by ALAN - 08 December 2014
" Excellent web site, easy to use with very good personal backup service if any alterations needed. We have used all sections of your service from booking to changing to cancellation, all worked as expected with NO hesitation. "
" Unfortunately we got a trainee so the pickup service was rather slow, but we all have to learn sometime so no great problem. The car was well presented, low mileage and performed very well. Thank you AVIS. "
TENERIFE, ES - Reviewed by COLIN - 12 November 2014
" Really good service impressed . "
" Tried to sell me very expensive extra insurance also was reluctant for me to take car full of fuel and return ito full told it would be cheaper to buy fuel of them this was not true had to insist on take car with full tank of fuewas also told no damage to car but inspected it before leaving and interior and bodywork damage Just not professional and seem they just wanted to extract extra money for me we had purchased a year extra insurance for 36 euros A visit wanted 140 euros for 7 days this was more than the cost of car hire had to point out on Avis Web site it say car hire includestation all insurance once we had sorted thisafter out and refused to buy there insurance they didn't seem as helpfull . "
FUERTEVENTURA, ES - Reviewed by DAVID - 26 October 2014
" Your customer care advisers took the time to update me on availability of the hirer at the destination airport and your systems noted flight reference as it became possible for me to convey which reassured me that I would get the car in the event of flight delays (we were flying late in the evening arriving an hour before desks closed). From comments about other agency arrangements I have seen on the internet the link up with chosen hire company is the weak link, not so with your company, from that point I was reassured of your credibility. "
" The staff were most helpful and I took the car I was hoping for (often not the case with other companies). There was no fuss or bother either in collecting or returning the vehicle, car parking at the airport too was most convenient and well appointed. I do always like the 'return full' policy, mechanically the vehicle was also great despite its fairly high mileage. However, a couple of minor concerns ----- it was a little disconcerting to see a damage log for me to have any further I might identify entered and stamped by Avis when I was collecting the car in the dark in a poorly lit car park, I did have a nagging concern throughout in case any were attributed to me. The car was also dirty, driving in the dark with smeared windscreen scary "
TENERIFE, ES - Reviewed by THOMAS - 02 September 2014
" Great rental at a wonderful price - keep up the good work and we will keep renting. Stopped renting with Holiday Autos as they changed. Their loss is your gain! "
" Rental vehicle was a little scratched and scraped on the outside, however, rental went well and vehicle was fine. Always worry they will take money off our credit card after rental as no receipt is ever given at end to say all OK! "
GRAN CANARIA, ES - Reviewed by PAUL - 18 August 2014
" Very easy process for booking a car. "
" Poor service at airport, forms not explained properly which left confusion about fuel payment although we booked tank full to full. No avis staff close by when collecting car which meant a lot of running back and forth as hire car had many more dents/scratches on it than marked on paperwork. The whole process took about and hour before we could drive away. Similar situation when car was returned, no one to check the car to confirm condition which leaves us hoping vehicle doesn't get damaged in car park. "
LANZAROTE, ES - Reviewed by SIMON - 22 July 2014
" Simple to use and book with. "
" Good car, recently cleaned and petrol totally full. Minimum of hassle with the paperwork but of course the big insurance bill. "
FUERTEVENTURA, ES - Reviewed by LESLIE - 13 June 2014
" No problems , happy with car hire, good location at airport and no additional charges "
" Easy to communicate, happy with service "
TENERIFE, ES - Reviewed by VALERIE - 30 March 2014
" Very easy to use website, competitively priced. "
" Easy pick-up and return. Good condition car supplied, better model than expected. "
TENERIFE, ES - Reviewed by NIGEL - 29 March 2014
" I've used meny rental companies in Tenerife but auto Europe are by far the one that I will always use again an will be making another booking layer this year "
" Prompt as usually I wait up to an hour to get served which is why I would use you again. "
TENERIFE, ES - Reviewed by PIERRE - 19 February 2014
" Make sure car maintenance is carried away before delivery to customers "
" Well organised pick up and drop off services with a smile except that the car I was given had a broken rear windscreen wiper and that the petrol gauge did not work showing all the time an optimistic tank content. I almost ran out of petrol on my way back to the airport. Other than that everything was OK. "
TENERIFE, ES - Reviewed by GORDON - 10 February 2014
" Very satisfied with booking system. "
" Prompt efficient service both at pick up and drop off. Car was clean and in good condition. "
GRAN CANARIA, ES - Reviewed by DAVID - 29 January 2014
" Easy to book and good service "
" Good car and easy return process "
TENERIFE, ES - Reviewed by WILLIAM - 28 January 2014
" i have used your service many times and have always been very pleased. "
" the lengh of time in queue as the process of filing in the documents is slow. is it not possible to have everything pre down and why was the car not checked and damage pre recorded. i thought the car gear box was noisey and not very good. "
LANZAROTE, ES - Reviewed by PETER - 05 January 2014
" I was very happy with my ability to rent a car of my choice. "
" Avis provided the car that I wanted. It was in perfect condition and served very well for the holiday. "
LANZAROTE, ES - Reviewed by DEREK - 25 December 2013
" You get exactly what it says on the label; first class service with reputable hirers. Please understand that I never recommend any company to anyone as their experience may be very different from mine. "
" Slick and straightforward with no time wasted trying to sell me something I don't want. "
TENERIFE, ES - Reviewed by PETER - 12 December 2013
" Easy to use web-site. "
" Good helpful staff. No waiting for either collection or drop-off. "
LANZAROTE, ES - Reviewed by JOHN - 16 November 2013
" Having used you twice before using the likes of Goldcar this time I selected Avis from your list. On the basis that their policy is collect full return full as opposed to return empty I calculate that this saved 60 euros on the hire. I do feel the latter arrangement is somewhat underhand as few will return with an empty tank. I found Avis the most efficient we had the car as ordered within twenty minutes of reaching the arrivals hall with no queues, the vehicle was clean inside and out which was not the case with Goldcar in Portugal. Overall my experience of Auto Europe is good but very good when opting for an international hire company. "
TENERIFE, ES - Reviewed by JEREMY - 05 November 2013
" I initially reserved a car with a full to full fuel policy. Unfortunately the voucher stated the fuel policy was full to empty. However this was sorted out quite quickly by a phone call to the Auto Europe Customer Service Team. "
" The car provided was a VW Polo which was great. The pickup and drop off procedure was very efficient. "
TENERIFE, ES - Reviewed by TREVOR - 21 October 2013
" Absolutely no problems at all. "
" Very good, no problems, no hard sell trying to get us to upgrade from the car we had chosen like some companies do. "