Auto Europe
- North America
- Central America
AVIS UK CUSTOMER REVIEWS
- 8.3
- 8.5
- 8.5
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS GREAT BRITAIN Car Rental Reviews
Average Rating for Avis :
BIRMINGHAM, GB - Reviewed by DALE - 10 September 2025
" Very friendly staff that go through your details to get you on your way as soon as possible . "
" Very good service, easy to get to good range of cars all clean and very well maintained. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 20 August 2025
" Hard to get extra day. Tried on line but gave up "
" Okay "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BIRMINGHAM, GB - Reviewed by MUHAMMAD ALI - 17 August 2025
" The booking process was quick and easy but i called multiple times for a resolution of my issue but no answer, I went on my trip after having taken on an expensive last minute rental. "
" I was told by the counter staff that a vehicle could not be issued to me as my UK drivers licence was less than 1 year old when I had my international drivers licence to back it up. Instead of finding a solution, I was just told that there was nothing that could be done. It was a very bad lesson in customer service by the Avis staff. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEICESTER, GB - Reviewed by JASON - 16 August 2025
" As above.. charged further £78 by Avis after return of vehicle.. awaiting explanation why, then will complain and request refund "
" I have been charged an extra £78 via Avis 3 days after taking car back.. I am corresponding with them now to find out what this payment is for... there was no damage to the car.. and no additional charges where shown when paying to yourself in Full... I am very diss-satisfied "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by NIALL - 12 August 2025
" Rep slow and only one on a busy Friday eve between Budget and Avis. Poor service, far too much hassle and too many questions and requirements. Also tried to over charge me as well... shocking bad service "
" Worst car rental experience ever.. renting a car in Cuba last year was easier and the rep didnt speak any English! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by IOANNIS ELEFTHERIOS - 05 August 2025
" The process was smooth and hassle-free. I would definitely recommend it and would be happy to use it again in the future. "
" I returned the car outside of business hours, as instructed by the staff. The following morning, I was charged £380 for an alleged scratch on the alloy wheel--without being provided any photographic evidence as proof. I am currently disputing this charge and have also consulted my solicitor regarding the next steps. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by IAN - 31 July 2025
" Auto Europe have been my go to car hire site for a number of years, everything has always gone very smoothly. Highly recommended "
" Very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PHILIP - 27 July 2025
" Very good. "
" Very helpful and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 25 July 2025
" Auto Europe good Avis very poor "
" There was no WiFi at the counter and had to go outside each time I needed to retrieve info from phone at which point the agent served other customers and interrupted dealing with me making me feel like I was a problem "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 23 July 2025
" See 3. The car was great, Avis was abominable. "
" The counter staff at Heathrow are awful. Customer service is non-existent. Rude, aggressive, anything but helpful. Shuttle bus driver also deserves a -3. You really have to work on this. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JACOB - 23 July 2025
" All fine "
" All fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MICHAEL - 18 July 2025
" OK "
" Not obvious where to drop keys. Billed by Avis despite booking prepaid with Auto Europe. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KERRY - 02 July 2025
" Very easy to book, pick up and no hassle whatsoever. Very close location to the terminal. "
" Very easy to pick keys up immediately after landing. Received a slightly bigger car than expected but did the job perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by NEIL PATRICK - 30 June 2025
" Booking was relatively straightforward. One tiny grumble is that the pick-up point was given as Bristol Airport whereas in reality it was some ten minutes or so away via a shuttle bus. "
" I was given an automatic despite requesting a manual gearbox. I had never driven an automatic so lost time familiarising myself with the vehicle before setting off. Staff were helpful in showing me what to do but I could have done without the delay and lack of confidence I felt on the first day. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by MARTYN - 28 June 2025
" Good "
" Good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEBASTIEN - 25 June 2025
" - the insurance provided has a GBP 2000 excess (which is significantly different than the GBP 1500 indicated on the autoeurope booking - this excess is ridiculous - th einsurance charge is stupid or rather i have been stupid to pay autoeurope and avis for it - the booking categories are not respected by the car rental Def not a good idea to book via broker rather than directly - at least, i can complain to Avis "
" - my booking was explicitly petrol, they had only electric to give to me - while 2 young ladies after me, were shown a petrol car when they refused electric - the person at the counter clear lied to me about petrol car availability - the 1st electric car i was shown had a chip on the windscreen which was a tiny impact that had grown to 1cm chip - it seems crazy that Avis wold even suggest it - the 2nd electric car had a non-full battery - staff mumbled the price of the insruance so that GBP 34 per day sounded like GBP 4 (repeated 2x) The persons at the counter are given curve balls by Avis with misleading booking, unsafe policies, instructions to force electric to customers. VERY unhappy with Avis - 2nd time. I doubt there will be a 3rd one. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
CARDIFF, GB - Reviewed by WENDY - 16 June 2025
" Fantastic experience both with the car and the service! "
" Allen in Cardiff was a wonderful agent. He really helped me out! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by NIGEL - 16 June 2025
" Incredible value and easy booking, great website and App. "
" Excellent experience, friendly staff and easy process throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by ELLIE-MAY - 11 June 2025
" Easy to book "
" The lady who took my details at the front desk was amazing, very polite and friendly and she explained everything in depth making sure that I understood. A real credit to your company! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MATTHEW - 05 June 2025
" I was arriving at Southampton from a cruise ship and did not know what time I was going to arrive at the Avis rental desk.- I scheduled a pick-up at noon, which is my standard practice with other car rental services with the intent of picking the car up sooner if I arrived sooner. I arrived at 9am and the car was ready for me but I was unable to take the car until noon because of the rigid "systems" in place at Auto Europe. Avis was willing to give me the car sooner, but Auto Europe was unable/willing to release the car sooner. In addition, Auto Europe was unable to change my drop off location towards the end of my rental, again due to rigid "Systems". Next time, I will use another 3rd party or reserve directly with Avis. "
" Fine, nice customer service. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ANDREW - 04 June 2025
" Always great. "
" Complicated check in and pre-registration was a waste of time. However great, brand new car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALISTAIR - 25 May 2025
" It was very simple and straightforward "
" It was efficient and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRISTOL, GB - Reviewed by JOSIE - 22 May 2025
" Good prices, easy to use app for booking rental car. Well known rental companies. "
" Efficient, friendly, pleasure to rent from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by IAN - 22 May 2025
" Our car was an upgrade from what we booked and was very pleased with it. Excellent counter staff. "
" Very quick pick up of car with efficient and friendly staff. Also, easy drop off out of hours. Very proficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HANNAH - 21 May 2025
" No one was there to give us the car at time of collection so could not pick up the car and will expect a refund once I have heard from Avis in 7-10 days "
" No one was there to give us the car at time of collection so could not pick up the car and will expect a refund once I have heard from Avis in 7-10 days "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by MARK - 30 March 2025
" Booking on website was simple, price was good, and excess insurance a decent price. "
" Efficient pick up and drop off. Car had multiple scratches but drove OK. Avis website said there was no van from Heathrow T5 but turns out there was and no need to get van from T2 or T3. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by JOHN - 29 March 2025
" Autoeurope to be recommended "
" Pre pickup registration a bit confusing otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 26 March 2025
" Apart from superb Avis experience, the only let down was the frequency of the transfer bus. Also bit of an attitude.....That's where the pooling of the communal transfer lets the brand down. Needs focus and fixing fast IMO. "
" Really excellent. None of this heavy sell nonsense and very slick out and in process. Must say, thought the guy (chk out) and the lady (chk in) were super. Ambassadors for their company. Well done!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 26 March 2025
" Buyer beware if you are delayed in picking up "
" I was supposed to pick up at 7pm but Because my flight was delayed I was unable to pickup my car until 3am And my reservation had been cancelled. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PIERCE - 21 March 2025
" I was told my coverage through auto-europe didn't cover me well enough and felt I was upsold insurance. I was put in an a compromising position and had no conviction about the protections of the auto-europe policy. I'm not sure i'll use this again unless I know exactly where things stand with your service vs that of the rental company "
" I was told my coverage through auto-europe didn't cover me well enough and felt I was upsold insurance. I was put in an a compromising position and had no conviction about the protections of the auto-europe policy. I'm not sure i'll use this again unless I know exactly where things stand with your service vs that of the rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NICHOLAS - 19 March 2025
" Everything was fine except the email I received from them and the difference between my evidence and theirs. "
" I have a problem with them, they sent me an email saying i had damaged the alloy of the car. I returned it out of hours. I have photos of the vehicle when I returned it and there is no damage on the photos. I wasn't to pleased the way they phrased things. The phone number they gave in the email didn't work. I have spoken to someone and they are reviewing my phots of the car/alloy. Aside from that it was a smooth experience. The answer.tp.your survey highly depends on the outcome. As it is a little 'strange' that my photo shows no damage and theirs has one with damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPYRIDON - 14 March 2025
" Great service and value for money as always. "
" The car that I have been given had too many scratches and marks both on the body and on the rims. Furthermore, as soon as I set off from the facility a warning about a problem with one of the tyres came up on dashboard and it was not coming off although the tyres were fine. This is something that i wasn't told about when I picked up the car. Also one of the air vend grids was broken which again it wasn't marked on the document I received. The automatic gearbox kept tripping especially on high rpm. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by ROBERT - 11 March 2025
" Great price via autocar, saved me 100's going direct. "
" Everything was good, great service and a cheap upgrade, told car has 1 scuff on alloys, no one to check, we ended up taking 30 odd photos of damage, scuffs, scratches, then had to wait in queue online for 30 mins to speak to someone to get an email to reply too with all photo's. The good thing no charges after dropping off car out of hours. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MANCHESTER, GB - Reviewed by STEPHEN - 06 March 2025
" See above "
" Car bonnet was not attached and was flipping up dangerously on the motorway. Oil light warning was constantly flashing. Early car drop off was very difficult. No airport signage to rental Drop off point made for a stressful experience "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by JANET - 23 February 2025
" Great service and prices, easy to amend booking online too. "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by NIKHIL - 18 February 2025
" The bad customer service "
" We were refused to provide with the vehicle with Indian Driving License. As per law I am entitled to hire and drive a car with Indian driving license but the staff refused to follow the rules of UK government and left us without vehicle at night. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LUTON, GB - Reviewed by AKOS - 12 February 2025
" Everything was perfect. "
" Very smooth pick-up process + clean car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by COSTANTINO - 09 February 2025
" Auto Europe always good "
" 1st car had a flat tyre , replacement was dirty "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by GRAHAM - 17 January 2025
" Good value one way rental to Heathrow. Autoeurope excess insurance comprehensive and competitive "
" Vehicle upgraded by Avis and less than one year old. Avis drop off at Heathrow just off airport perimeter. 15 minute delay for shuttle bus to Terminal 2&3 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by STEVEN - 16 December 2024
" It's good value. My only issue is the app keeps crashing and seems to be getting worse. "
" My main issue is that it should be clear in the booking that at East Midlands it is a very long walk with no cover from the terminal to the hire car Village and the airport cancels the bus during the winter months!! if it rains you get very very wet and it's at least a 15 minute walk with luggage. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by ANDREW - 04 November 2024
" Pleased overall, would book again, but price conscious. "
" Brilliant communication and able to add details before pick up, so everything was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DOROTTYA ROZÁLIA - 21 October 2024
" It was great! "
" Smooth pickup, smooth drop off, nice car, everything was satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAN - 09 October 2024
" I would use this service again in the future "
" Friendly, efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by BENJAMIN - 26 September 2024
" Reassuring "
" Very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 25 September 2024
" Not great because the alternator was burnt out and the belt was shredded. "
" The car broke down and I needed a replacement. Trying contact Avis was near impossible. And the car a Nissan Juke was not the car I expected to drive. Not Auto Europes fault. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
GLASGOW, GB - Reviewed by MAURICE - 24 September 2024
" Very friendly and efficient staff. Particularly Dawn during my car return "
" Great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JULIE - 31 August 2024
" Easy, live the pre-online checkin to save time on arrival. "
" Both pick up and drop off were extremely efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by SURYAPRAKASH - 28 August 2024
" I have raised ticket with Avis (unique reference number 8005BC0E ). I demand that Avis refund all the costs involved, failing which i would go to Court against Avis and Auto Europe for putting our lives in danger. "
" We rented car in Edinburgh airport and were on our way to Invergarry when the car had a flat tire in the middle of Scottish Highlands . There was absolutely no recovery and we were left in the middle of nowhere and the customer care just told everytime that help will come in 2 hours - which never happened . Timeline of incident : 18.08.2024 - 07:15 pm - Flat tire on A86 - near Kinloch Laggan - Scottish Highlands 11.30 pm - first help came . Told cannot fix it and left. 11.45 pm - Customer care told rescue will come at 1.30 am 02.00 a m - Nobody came . We found a person who will drive for 1 hour and take us to Inverness 09:00 am - Recovery truck came Avis had failed to provide even basic recovery and this had led to trauma and sufferings for us. Because of failure to rescue us , I had to book emergency taxi services ( 258£) and emergency accommodation (329 £) in middle of night at 2 am . I feel so stupid for believing that Avis and Auto europe will somehow rescue us . Avis almost left us to die without even rescuing us . Even after 7 hours , Avis could not rescue us . The incident caused us enough trauma and near death experience for the kids and they were crying for hours till 2 am. The car that was provided was not serviced and maintained properly which led to this incident . "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by STEPHEN - 21 August 2024
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROWAN - 15 August 2024
" Xx "
" Xx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 15 August 2024
" Overall good "
" Overall good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JACQUELINE - 14 August 2024
" Generally very positive. I was given a Citroen I would have preferred a Japanese make but that was a minor issue. "
" The back indicator stopped working we had the AA come to the house and fix the problem. That all worked out fine, but if they were not able to fix the problem I would have had to drive all the way back to London as it was explained during covid many of the branches had been closed. So to swap a vehicle in a far ore difficult now. I wonder if this is true for all hire car companies "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by JAMES - 09 August 2024
" Car hire was easy to arrange, vollect and drop off. "
" The office staff were very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SHORIFFUR - 25 July 2024
" Office closed when I arrived even though I arrived during opening hours. Call auto Europe and office also closed!!! No refund?? "
" Got there and was closed even though I arrived during opening hours. I had to get taxis as only one day rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by JAMES - 04 July 2024
" Autoeurope helps to simplify the car selection process and finds good value rates as well. "
" Easy pick up process due to the useful email instruction prior to collecting the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by TREVOR - 03 July 2024
" Avis rental desk not manned, when we arrived on time. Had to walk to cabin in car park, and then sent back to the arrival desk. No joke when you have luggage to cart backwards & forwards. Not impressed. "
" Avis desk not manned when we arrived. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by WAI LUN - 02 July 2024
" Not happy "
" Car was not prepared before we collected "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 2
LEEDS, GB - Reviewed by COLIN - 01 July 2024
" Very good service, throughout. Car good and staff very friendly and efficient "
" Exceptional service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STUART - 30 June 2024
" See above "
" From booking to picking the car up in Edinburgh and dropping it off again the experience was excellent and very easy. Just what you want after travelling from the other side of the world "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JONATHAN - 30 June 2024
" Easy to use and cheaper than Avis direct "
" The vehicle was a little tired and not quite what I was expecting "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by AHMED - 12 June 2024
" Good staf "
" Good staff "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by IAN - 12 June 2024
" Avis very unprofessional "
" Fuel level out was incorrectly recorded as 100% ... in fact it was only 75%. On return I filled to 75% and still received a fuel service surcharge from Avis. I disputed this - they promised to remove, and then they didn't remove - requiring another intervention on my part with accounts Won't be renting with Avis again ! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by DAVID - 24 May 2024
" See Comment above "
" Polite, efficient service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 24 May 2024
" Use AE on most of my rentals as prices seem more competitive. "
" Tried to get me into a vehicle which- in my opinion - was not what I paid for. Additional driver requested and details given to staff only to find out when paperwork was received my wife was not even added. They then asked me to drive to another Avis site, more than an hour away, to have these added again. Should have been done right first time. Previous Avis rentals have been far nicer. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LEEDS, GB - Reviewed by EDMUND - 07 May 2024
" Great staff... "
" Lots of pluses but rather expensive.. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 25 April 2024
" Enough said above "
" My booking was for a VW Golf or similar. When we got to the Avis desk we were told we would be given an MG. This is probably the worst car I've ever hired. Totally underpowered and with a gear stick a wrestler would struggle to use. Apart from that, the shuttle bus, pick up and drop off went smoothly. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
NORWICH, GB - Reviewed by CHRISTOPHER - 25 April 2024
" Good service! "
" Having driven to Bedford the oil light came on indicating too much oil in the engine - following checkup in manual continued to drive back to Norwich with no ill effect. Reported to Avis rep on return to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by TAW JIN - 25 April 2024
" competitive pricing "
" friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 08 April 2024
" I have always had good experiences with Auto Europe (and have referred many fiends). Not this time. When I arrived at the counter with my voucher, they told me the booking had been cancelled! They told me to get out of line and call AutoEurope. I did, and it was a Saturday morning at 7 am and AutoEurope was closed. I found the Avis confirm number on my voucher (which was reconfirmed by Auto Europe 48 hours or so before via emai) and went to their app. I could see the booking and the fact it was cancelled. A new booking was about 5x what mine was. I got back into the (long) line. While I was in that line and Avis person came around looking for people with preferred status. When he got to me, I explained I had Avis preferred -- in fact their top status Chairman. But I had booked through Auto Europe and it did not reflect on my reservation. He took me to another booth and found the issue (which was not fully explained to me... so I am not sure where the fault lies) and gave me my car. In the end my voucher was honored, but only because they were willing to help a good customer. The counter staff initially had the 'not our problem' attitude. I doubt I would have had such a positive outcome had I not been a good customer to Avis. "
" Well, until they realized that I had Chairman's status (which was not reflected on the booking -- since I booked though AutoEurope, they were really not interested in helping me resolve my booking issue (which was either AutoEurope's or Avis's problem -- not mine). The counter staff initially had a 'not our problem' attitude. The Preferred staff solved the issue. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HADRIAN - 02 April 2024
" 100 "
" We meet with Richard and he was very helpful, I recommend avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 23 March 2024
" Comfortable, efficient service "
" Only slight hitch was the invoice not being received by email, after pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 18 March 2024
" No issues "
" Friendly helpful team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SARAH - 07 March 2024
" Hi, I booked car hire from Avis via Auto Europe with a total price of £89.62. When I spoke to Avis they said the insurance could be difficult to claim back from Auto Europe if I had an accident even if I was not at fault, so I paid an additional £8 per day to reduce the excess from £1500 to £500. Therefore I expected the total to be £113.65. You can understand my surprise when the bill I received was £177.64. I was upset at the total lack of communication or information explaining that the total rental is not £89.65 at all and there would be numerous additional charges! I will certainly not be using Auto Europe again and will warn others that going through a third party incurs hidden costs. If Avis is at fault and that this is incorrect then I apologise if that is the case. "
" Booked through Auto Europe but the charges after the rental were very high and no prior knowledge of all additional costs that I was charged. Avis were very good except for this "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by PATRICK - 04 March 2024
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by KEVIN - 28 February 2024
" Appreciate the upgrade. "
" Easy to book. Lovely friendly counter staff on both pick up and drop off. Good upgrade as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - 25 February 2024
" . "
" Very handy being able to a partial check in prior to picking the car up which speeds the process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by CAROLYN - 22 February 2024
" Shame the price can't be kept stable. Need a car in March, its over £100 more. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by NOEL - 16 February 2024
" Great "
" Friendly staff, quick processing "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by DAVID - 12 February 2024
" . "
" Great staff, quick issue and drop off. Car was ok "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by GERALD - 08 February 2024
" Very sattisfied with the whole experiance "
" Picking up my car was an easy experiance it all went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 08 February 2024
" I paid a supplement to have an automatic car but when I arrived at Avis this message had not been passed to them and no automatic car was available. Customer service at auto europe had no interest in my complaint at all. Yet again scammed of additional monies by a car hire agent who will no doubt never respond to my complaint. Will not be using Auto Europe again - will go directly to car hire providers in future. "
" Fantastic "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by EILIDH - 04 February 2024
" As above "
" Car was not clean on the inside on arrival "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NEWCASTLE, GB - Reviewed by DAVID - 03 February 2024
" see 3 above "
" the car I chose was too small: next time I hope to upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 17 January 2024
" All very good from start to finish. Great price and car range "
" Avis were great. Ten out of ten "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by JANET - 23 December 2023
" Easy to use website "
" Very organised and liked the pre registration which made pick up much quicker "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 22 December 2023
" Will always hire via AutoEurope "
" Charged £260 to repair a puncture in a vehicle provided with no spare tyre/get you home kit will ensure I never rent with Avis again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by ADAM - 18 December 2023
" The only concern was I thought I had been charged twice - once £150 with Auto Europe, and then £300 with Avis. I realised the £300 was the hold on the card, which disappeared after I brought the car back. It's worth making it really obvious to customers that this will happen in the process, so that people don't get a scare. "
" Easy pick up and drop off. Good staff. Nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 15 December 2023
" Very simple booking process. "
" We were checked in by Emile who came across as friendly and highly professional. A real credit to the Avis team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by RODGER - 15 December 2023
" Great "
" Picked up car in dark and in pouring rain! Absolutely no guidance given on using car. Wiper on driver's side patchy! Wing mirror on passenger side turned down facing ground. Not ideal on the motorway! Used the online registration for drivers licence etc but seemed to make nothing quicker or easier!! Happy generally but for these points. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID ALAN - 14 December 2023
" All good. No hassle. "
" Very easy process apart from the disruption /roadworks / building works? outside which made drop off a bit hazardous. Not he fault of the rental company though and I will definitely use them for my next trip "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by SENARATH - 14 December 2023
" Very smooth rental experience "
" Avis is an excellent company to rent from always very easy to deal with . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by SARAH - 13 December 2023
" Everything was perfect from start to finish. Thoroughly recommended. "
" Excellent. Lovely staff. Speedy service. Great little car. Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 14 November 2023
" Clear and efficient website "
" The original car allocated was seriously scratched and had to be replaced before leaving the compound "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by VICTORIA - 11 November 2023
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ADRIAN - 31 October 2023
" You system apparently does not allow the production of an invoice yet it was you I paid. I have obtained one from Avis but what about the insurance element of the fee I paid to you ? I will not use you again I will go directly to the rental company "
" Vey happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by BRODYCK - 28 October 2023
" Avis charged me for fuel despite havign returned full. AVOID AVIS at EDINBURGH AIRPORT "
" Drop off was quick but depsite having refilled at petrol station ~3 miles or less from Airport I got chagred for fuel. The guy at drop off said ok thats fine but I made mistake of not gettgin him to check it off in my presrnce - I was in a hurry. Thus I expect not easy to dispute with them! BUt basically feel ripped off / cheated so will avoid in future "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALEXANDRA - 28 October 2023
" Always the best - whether in Uk or abroad. "
" Smooth experience. Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by MICHAEL - 10 October 2023
" Its my go to car rental site and would recommend for ease of use "
" No problems at all. Checked in online so literally 2 minutes at the desk on arrival. The counter guy was very friendly and I appreciated the free upgrade "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROBERT - 08 October 2023
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by ANDREW - 05 October 2023
" Found the best price for me and very easy to deal with "
" Very happy with the whole package and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ROBERT - 18 September 2023
" Exceedingly happy. An advocate for your service. "
" Your site is now the first place I look. Staff, particularly on return were very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 28 August 2023
" Will use Avis more often now. "
" Very fast and professional. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DAVID - 24 August 2023
" The online experience with Auto Europe was excellent and I eventually received the car that was on the original quote. "
" Avis were slow at the pickup for the car, even though I had completed an on-line Avis pre-agreement to reduce the time at the pick-up counter. Car keys were not available at the pick-up counter, I had to go outside to a portacabin, where the worker initially could not find the correct keys, even though he has only been on the phone to the pick-up counter about 2 mins prior. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by CLIVE - 13 August 2023
" The car was clean and tidy and the service was very efficient and friendly. "
" Very efficient service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JAMES - 30 July 2023
" great prices good customer support experience from previous hires dates "
" quick friendly professional staff at Glasgow pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by HEATHER - 27 July 2023
" I have tried ringing you and always shut "
" There was no office open to collect car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by TAMAS - 08 July 2023
" Check in and return were very quick and easy. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by EMMA - 30 June 2023
" Overall good experience. Can be perfected by asking more specific questions about the drivers skills. "
" I received a car that I didn´t book, and had never driven a car like that before, so it was daunting. The car had a lot of electronics, no one explained to me how they worked and there was no manual in the car, so i had some scary moments on the motorway and on roundabouts when the car stalled and wouldnt restart. I would suggest that you have the staff check with the driver if they need an intro to the electronics system before driving and alert the driver to the key differences between the car they have and the one they booked, because I booked a car i knew how to drive. I was happy to get a better car, but freaked out by the new technology. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by LEE - 09 June 2023
" Made it more complicated not going direct. Auto Europe had a list of things to do to make it go smoother but it didn't actually match up with what AVIS wanted from me so that was poor. "
" Friendly staff and easy to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 27 May 2023
" Ease of use reasonable prices "
" Good insurance cover "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SERGIO - 27 May 2023
" Booking with autoeurope was easy. "
" Pick-up, car and drop-off was ok. But still waiting for the statement following drop-off and the fuel refund. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by MARTIN - 25 May 2023
" Having booked in Canada for May 21-23, of which I am 100% certain. When we arrived in Inverness we discovered the dates were for May 20-22. Due to leaving Canada a week prior and changing SIM cards. I had not seen my confirmation of car hire until May19 I called Auto Europe and was advised there was nothing short of cancellation that could be done. I had already spoken with an Avis rep and they said they had cars available and would be happy to accept a change of dates but it had to be done by Auto Europe. I even asked to speak to a supervisor or manager and my request was denied. I am disgusted at the level of customer service or care for customer satisfaction. Especially given your previous customer reviews that led me to using Auto Europe. NEVER AGAIN "
" Avis where amazing. Auto Europe the complete opposite. Will never use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by VERONICA - 21 May 2023
" I waited an hour to pick up the car all whilst my 80 year old mother was waiting. This had a significant impact on our plans for the day. Staff were polite and friendly. Was hard to be cross with them when they were working so hard. The disappointment is the corporate organisations allowing the business to be so short staffed. A poor reflection on the organisation "
" I waited an hour to pick up the car all whilst my 80 year old mother was waiting. This had a significant impact on our plans for the day. Staff were polite and friendly. Was hard to be cross with them when they were working so hard. The disappointment is the corporate organisations allowing the business to be so short staffed. A poor reflection on the organisation "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 16 May 2023
" A+A+ "
" All first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by IAIN - 09 May 2023
" Have used autoeurope many times but never experienced increase of fees with the provider, it's not much money but it's the principle of full payment upfront "
" Avis pickup was poor, over 30 mins. Now I see they have charged us extra but I thought our voucher was 100 percent of the fee. Car was not full of petrol but I returned full so in fact Avis owes me 10 pounds. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GLENN - 18 April 2023
" Exceptional experience. "
" Great customer service and the perfect vehicle for our travels. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CAROL - 16 March 2023
" Clear and simple booking process "
" Simple pick up and drop off - no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by RHIAN - 13 March 2023
" I found a car at an affordable price through the service, but AVIS customer service was very poor with the car not checked for basic road-worthiness. "
" 2 hours into driving, the warning light flashes that the tyre pressure is dangerously low. This led to over an hour of inconvenience as I had to find a motorway service station with air, delaying an already long journey to visit family. The warning was right -- ALL the tyres were more than 25% lower than the recommendation. Had to fill them up, then drive with some anxiety to the next service station to check them again in case there was some kind of slow puncture. They were fine at the next stop, but the warning light stays on. I felt more reassured, but it really spoiled my journey and experience. On the side of the motorway googling for a car manual and then filling up air in the wind and rain is NOT what I expect when I've hired a car to be in perfect roadworthy condition. When I reached the destination I then had to take time reading through the manual to find out how to reset the warning light. A very bad experience; would have been truly awful and dangerous had I not been an English reader so not been able to read up what the problem was. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LONDON, GB - Reviewed by STEVE - 07 March 2023
" Seemless experience to get car at short notice when my company providers were apparently unable to (Friday afternoon) apart from at ridiculous cost (3 x Auto Europe cost for basic Toyota Aygo instead of the MG ZS SUV I got) "
" Car met requirements but was bit battered and mileagey. Avis claimed it was upgrade, but was exactly wgat I ordered through Auto Europe. The MG ZS was fine but quite thirsty! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EXETER, GB - Reviewed by JASON - 01 March 2023
" I will defiantly use Avis again "
" Very good all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 14 February 2023
" Auto Europe website was easy to navigate if a little clumsy. I modified the booking as I found a cheaper deal and the site coped well with this "
" Communication was very good. Car pickup was very smooth with efficient but friendly staff. Car was modern and as booked. Drop off was unattended but again all went well. Only criticism was some very sticky mud around bonnet of car at pickup. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CATHERINE - 07 February 2023
" It was easy to find a car that suited me. "
" The booking process was straight forward and the staff friendly and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
EXETER, GB - Reviewed by JONATHAN - 28 January 2023
" Seem less and efficient "
" It was the best value on this occasion for a decent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by NICHOLAS - 11 January 2023
" Cost effective and efficient "
" Excellent value for money and convenient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DONALD - 07 January 2023
" Please see previous comments "
" I have already provided feedback to Avis with my negative experience with this vehicle. Please liaise with them. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LONDON, GB - Reviewed by EMILIANO - 05 January 2023
" Very good. "
" Happy with a quick, professional and problem free car hire. Debbie on reception and Davide in the car park were very helpful. 10/10 for them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 04 January 2023
" As smooth a process as ever, thank you. "
" Very helpful at all stages. It was very good to be telephoned (twice) to confirm all the arrangements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TING-CHUN - 02 January 2023
" Avis was great and booking with AutoEurope made it even an easier decision. As the coverage autoeurope offers let us travel with ease knowing that we are covered if anything happens, with a much lower price than Avis offers. "
" It was great that they had options to check in ahead of arriving so that it reduces time spent at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by COLLETTE - 15 December 2022
" Will definitely use again "
" Easy online booking, competitive pricing and easy pick up/drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KRISTIAN - 04 December 2022
" very slick, no fuss hire arrangement. "
" couldnt have worked better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 02 December 2022
" AVIS is my preferred partner for car rentals and always meet and even exceed my expectations. Staff are friendly, helpful and efficient. "
" Very smooth process from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by IAN - 27 November 2022
" Youve charged me £38 on the face if it - rip off ! "
" Nothing wrong with Avis but why did you charge us £122 when Avis say it should be £84. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 09 November 2022
" See above. "
" Took literally 1 hour to collect - even after pre completing all documents and downloading the app. Rear windscreen wiper was literally missing. "Home" favourite on the SatNav took me to a random place, that cost me 10 pounds as it took me into a pay drop off area, twice. Making me literally have to sprint for my flight. I would like the 10 pounds refunded please. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by HASAN - 03 November 2022
" Overall very good 0 "
" Very Satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by SONIA - 30 October 2022
" 1 "
" 1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by CATHERINE - 02 October 2022
" My only comment is that if I tried to ring Auto Europe I got the Speaking Clock which I believe you get when you ring 123. In the end I emailed and a very helpful man rang me and clarified what ever it was I need to ask but I'm still puzzled by the Speaking Clock! "
" The pick up at Inverness was quick and easy as was the drop off. Very happy with the size and standard of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ABIGAIL - 29 September 2022
" On the last day of the trip, as I was stopped, a car hit the Avis car from behind. The man that hit me apologized and gave me his e-mail, phone number, etc. I sent it to Avis together with photos of the location, the 2 cars, the number plates, and a detailed explanation of what hapenned. Now I see they charged me the invoice inted of charging it to the company of the car that did the damage. I AM VERY, VERY ANGRY!!!! "
" On the last day of the trip, as I was stopped, a car hit the Avis car from behind. The man that hit me apologized and gave me his e-mail, phone number, etc. I sent it to Avis together with photos of the location, the 2 cars, the number plates, and a detailed explanation of what hapenned. Now I see they charged me the invoice inted of charging it to the company of the car that did the damage. I AM VERY, VERY ANGRY!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NEWCASTLE, GB - Reviewed by FREDERICK - 28 September 2022
" Good prices compared to other websites "
" Pre check in online was great and saved time at the pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by BRIAN - 28 September 2022
" A straightforward process. "
" Easy to book. Good experience at collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALLAN - 04 September 2022
" See above. "
" All good. Amazing value in the context of prices this holiday season, prompt and brilliant service. I have come to trust Avis , after several years hiring in Inverness. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by PAUL - 30 August 2022
" Excellent "
" No problems at all. Speedy service and I even got an upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by VERONICA - 26 August 2022
" Very pleased with AutoEurope, thank you. "
" I would like to see full range of possible vehicles provided within a category, so you know what you could be offered. No point booking a specific vehicle proposed if that vehicle not available, resulting in upgrade (often). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by DAVID - 20 August 2022
" No other comments "
" I was given a VW Polo (petrol), the car was clean and well presented. However, just after leaving Exeter airport a warning light appeared on the dash, a yellow triangle with an exclamation mark inside. I stopped and parked and when I started off again the warning light had disappeared. However, the car was very sluggish on the hills and I had to change down into 3rd gear on ever hill on my journey to and from Cornwall. Even some lorries were passing! I was very disappointed with the performance of the car on the hills. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by TRACEY - 19 August 2022
" Good experience "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by LAURENCE - 11 August 2022
" I had done quick check online before my trip but still had to wait 30 minutes then I only took 2 minutes when was my turn.Then the car had damage on the rear bumper and I don't notice until the next morning. "
" I had done quick check online before my trip but still had to wait 30 minutes then I only took 2 minutes when was my turn.Then the car had damage on the rear bumper and I don't notice until the next morning. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CARL - 10 August 2022
" Auto Europe always has a great deal on offer and have been using their website to book vehicles for 12+ years now. Will continue to do so. "
" Great customer service and had no issues finding place, parking (with ZipCar Flex - which was a bonus). Quickly given keys upon arrival after a very brief check-in. All was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 06 August 2022
" As response in 3 "
" Things were very good, until we discovered that Avis had charged us in full second time for the same rental. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARION - 04 August 2022
" Very good and efficient. I was short of time, but my 1-day hire worked perfectly. I was grateful to the staff. "
" Was pleased with a free upgrade to Ford Focus. Staff took time to help me familiarise myself with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CARL - 30 July 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by FREDERICK - 20 July 2022
" Overall a great experience "
" Excellent service would definitely use Avis again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by ABDULKARIM - 07 July 2022
" same as above "
" easy , quick , relaible , very hulpfull . I feel very happey . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by STEPHEN - 29 June 2022
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JAMES - 27 June 2022
" Auto Europe no help with my issue. At time of breakdown 6.0pm no one available to assist all services closed. NO SUPPORT. Have not yet issued a credit for the rental .....so not impressed with Auto Europe "
" Car brokedown after driving 50 miles. Engine lost power and AA roadside assist towed car away (AA very good) AVIS and Auto Europe not available, nobody answered phone, AA man very flustrated with lack of availability of AVIS people. I had to call a personal contact to pick me up from breakdown position. Next day still nobody at AVIS answering phone so I took a train back to Birmingham airport to report situation in person to AVIS. Manager of AVIS pick up site very good, he had not yet received any report of breakdown but quickly confirmed situation and cancelled old rental and issued new contract and car. Because car was rented via third party (Auto Europe) Manager was unable to credit me back for loss and breakdown but informed me he would request credit from Auto Europe....not yet received "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
NEWCASTLE, GB - Reviewed by ABDULKARIM - 13 June 2022
" quike and easy , very relaible , hulpfull staff "
" quike and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by NICHOLAS - 02 June 2022
" This relates to any of the car hire companies as they all in use an off-site location and my comments actually relate to Bristol Airport, which I really detest. It wasn't obvious where to wait for the bus to take you to the car rental office. On the return, I had to allow an extra 30 mins to an already early start to phone for the bus as the normal bus service did not start until 6am. Having car rental service at the actual terminal would be so much better. "
" It was OK. There was a bit of a delay getting the vehicle as there was a shortage of staff. Once the desk was manned it was straight forward. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - 21 May 2022
" Online checkin would not work with Avis as the booking was through yourselves "
" I returned the car the evening before the due date and they tried to charge me an additional £400+ for bringing it back a fews hours early. I refused to sign, obviously, and after a lengthy discussion a revised contract was issued showing £120 due(as expected for the cost of an extra driver). They still have not collected this with the credit card they have on file. All very unsatisfactory and left us feeling stressed. I had only used 580 miles of the allotted 2,100 so the charge wasn't for excess millage. The car was best described as tired but I guess that is understandable with the lack of new cars and the mileage the rental cars do. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by STIG - 15 May 2022
" a "
" a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by KAZUHIKO - 12 May 2022
" Over all good service! "
" Good service over all! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHANIE - 04 May 2022
" Everything was easy and I especially liked the way you informed me of what was included in the extra insurance package. I felt confident telling Avis I did not want to pay extra coverage as I could see clearly what was and what was not included in your extra insurance ..... very important and appreciated "
" Professional and Efficient and Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 01 May 2022
" Autoeurope provide an important service between the hirer and the unprofessional car hire companies.I will try not to choose Avis next time. "
" I have always rated Avis as the best but the last twice I have used them their standards have dropped. This time when I arrived the sales person warned me that there was dufficulty in getting petrol and that I should buy a tank full of gas from them.I decided not to and found no difficulty in buying petrol. I was also told that the car I was renting had no damage on it.On inspection I found the car had many scratches and surface damage.I asked the manager to help me he offloaded me to a sales person who told me I should take pictures as evidence.It is surely Avis's responsibility To assess and record the condition of the car and not the job of the customer. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
SOUTHAMPTON, GB - Reviewed by SIMON - 20 April 2022
" Living in Guernsey, Blue Islands air fares are expensive, more the highspeed ferry cost of bringing my own car. I will probably bring my own car on my next visit in June. "
" Excellent staff on both pick up and drop off. Very new car, I would need more than 6 days to get used to all the equipment. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 20 April 2022
" Simple booking process. Booked early and avoided major price increase! "
" Online check-in so speedy collection and friendly counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 12 April 2022
" EVERYTHING VERY GOOD "
" THE YOUNG MAN AT THE DESK WAS VERY HELPFUL AND WE WERE VERY PLEASED WITH THE CAR AND WILL DEFINITELY BE BOOKING WITH AVIS IN THE FUTURE. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 10 April 2022
" As per the email you sent to me I contacted you directly when my flight was changed by BA so that you could inform Avis. I was told by your agent that as I hadn't paid for cancellation insurance there was nothing you could do. I wasn't trying to cancel my booking nor had I changed my flight plans, the airline had. Phoning you just wasted my time as you said you couldn't do anything or pass on information so I don't understand why you ask that customers inform you. All your agent said that he could do was put me through to the Avis U.K. booking system. This connection didn't work. Fortunately Avis in Aberdeen contacted me directly and were exceptionally helpful. "
" Local staff were exceptionally helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 04 April 2022
" Generally it was all straightforward but there were some small irritations. "
" The Avis office at LBA took some finding. There is little or no signage as the where Avis (and any other hire company) are to be found. The counter personnel were very good although I became a training session for a new starter so the process proved somewhat drawn out. The car was generally fine but it wasn't cleaned as well as it might (inside or out). There were also a number of small technical faults: an oil warning came up a couple of times and the tyre pressure monitoring system kept asking for a reset. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LUTON, GB - Reviewed by TIMOTHY - 01 March 2022
" AutoEurope made it easy to search for and compare many different options and come up with a [relatively] excellent deal. "
" Smooth experience wiht Avis. Luckily I was just ahead of a flight-load of customers so I got in and out quickly. Car was great - clean and everything worked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by PATRICK - 27 February 2022
" Overall, a very good service. "
" Good experience. Lovely car and good service. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ALLAN - 16 February 2022
" As above "
" Couldn't ask for any better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by NICHOLAS - 10 February 2022
" After many years of use I am a great supporter of Auto Europe "
" above avearge but not outstanding "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - 10 February 2022
" In comparison to going direct to the rent-a-car-companies I found that prices were attractive, the speed and simplicity of booking online enabled me to chose Autoeurope "
" Very courteous and friendly staff who are really to guide and help you with a hassle free and excellent service from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEVEN - 02 January 2022
" M "
" Only disappointment was vehicle did not have sat nav, even though the original booking was for vehicle with sat nab. Otherwise, no complaints. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 30 December 2021
" Excellent service "
" A smooth experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by KAREN - 17 December 2021
" Straightforward booking process. Flexibility to cancel up to 48 hours before is reassuring in current climate. "
" On this occasion everything was efficient and straightforward. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 15 December 2021
" I have written separately to Avis on this matter but not surprisingly they seem to have accepted their staff's recall of events. I was sufficiently distressed by this experience that for the first time ever I had to ring one of your operators for support. "
" Very bad experience this time at Stansted airport. Threatening behaviour of staff member as a result of my stated intention to complain to Avis about their policy of not providing vehicles with spare wheel or repair kit. He threatened to call security if I did not hand back car key as he wished to cancel the contract. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LIVERPOOL, GB - Reviewed by THOMAS - 10 December 2021
" Hassle free in out online check in via what's app no forms, nice and simple "
" Fast and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by RICHARD - 07 December 2021
" Car rental A to B and back to A "
" Did online checkin ,but they still insist in trying to sell extras "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - 06 December 2021
" Quick and easy "
" Was ok "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by KAZUHIKO - 05 December 2021
" As said above. "
" The car I rented was very good and energy efficient however the fule guage was less than full. Also I later was charged fuel fee although I returned full and the meter shows over the full. I sent complaint but no answer has been given so far. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by NIGEL - 01 December 2021
" poor experience, check how many years I have been renting cars world wide from you! "
" specifically booked Avis as they advertised. VWPolo needless to say was allocated a Peugeot 2008 If I had wanted a Peugeot I could have ordered a cheaper rate from another company The insistence on no car handbooks means you need to spend 15/30 minutes going over controls And to find that i. the 2008 the sat nav is your own mobile phone ! "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by ANTHONY PETER - 29 November 2021
" Great service as always "
" Only negative was the the car interior looked aged and dirty , also although there was a spare tyre and locking nut , there was no brace so you wouldn't have been able to change the wheel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ERIC - 22 November 2021
" Well recommended "
" Fast check-in, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DERYCK - 20 November 2021
" if you deserve a refund, you should honour this. "
" Because of a bad experience I was given 3 times 20 Euro vouchers. I have tried 3 times to use these without sucess. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SIMON - 20 November 2021
" I like Auto Europe, have used them many times, and will continue to do so. "
" Disappointed with vehicle supplied, VW Polo ordered, Vauxhall supplied. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANTHONY - 19 November 2021
" A totally unpleasant experience and one which will stop me using Avis again. "
" I booked an economy class car such as a Volkswagen Polo but I was forced to accept a large SUV, a MG ZS even though there were smaller cars in the lot. I was unable to unscrew the petrol cap and so was unable to fill up on return. I was then charged £153 for petrol when I had only driven 221 miles which proved that the petrol tank was NOT full as I had been advised. I pointed out these problems to the agent on return and said that I was willing to pay a fair price for the petrol used which I calculated was 25 litres max which should have cost no more than £40. However it appears that my words fell on deaf ears and were completely ignored. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LONDON, GB - Reviewed by PETER - 16 November 2021
" Nice and easy. "
" Lost an evening with the car due to engine and oil warnings. Breakdown service was very good but as of yet nothing from Avis. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN - 05 November 2021
" I always find Auto Europe to be the best price "
" Quick and efficient on pick up "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by KAREN - 28 October 2021
" Troublefree "
" Troublefree experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - 26 October 2021
" Generally good "
" Happy with everything except the the windscreen which was dirty on the inside ... and difficult to clean without proper chemicals and cloths. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LEEDS, GB - Reviewed by ANGELA - 24 October 2021
" Emails from auto Europe did not get through to me - found mails in my spam. "
" Totally efficient service from Avis. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 20 October 2021
" Wasn't clear at booking how long we could alter/cancel for. Also at booking wasn't clear I was booking excess cover via autoeurope not with avis direct "
" Stefan was very helpful at pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 19 October 2021
" Car was as booked. No issues. Everything went smoothly. "
" All good, but still waiting for final invoice.! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CATHRYN - 19 October 2021
" Substantila savings "
" Easy and quick pick up from Glasgow airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by WALTER - 17 October 2021
" Really helpful & friendly. "
" Staff at the pick up. & drop off were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FREDERICK JAMES - 13 October 2021
" i HAVE BEEN INTOUCH WITH LAWYERS WHO DEAL WITH CAR HIRE FRAUD "
" i had a contact when parking with an other car which scuffed drivers side the lower rear light area , there was no integral damage .they have taken £492.82 WITHOUT SENDING ME A REPAIR ESTIMATE ALSO KEPT £292 RETAINER ASKED FOR INFO NONE HAS COME "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SARAH - 10 October 2021
" It was easy and,problem-free "
" Only comment is that the car I was allocated had obviously had people smoking heavily in it on its previous hire and it stank! It was an upgrade, however, which I did appreciate. Just a shame the valeters couldn't use any Febreze or something like that on the upholstery. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by IAN STUART - 08 October 2021
" Overall, very satisfied. "
" Poor guy on reception running around trying to do everything. Only him there. Still no documentation for hire even after request. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRISTOPHER - 05 October 2021
" Does what it says on the tin "
" Just perfect flight arrival changed stayed open after 18.00 to serve us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 28 September 2021
" everythingwent well "
" good service but car had no parking sensors - a serious ommision "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by KENNETH - 23 September 2021
" Booking process was straightforward and vehicle rental was straightforward. Would definately use again. "
" Delay in processing voucher and assistant mangaged to block my credit card causing further delays in obtaining the vehicle. Otherwise the rest of the rental was positive experiance. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by ANNE - 20 September 2021
" Very satisfied with the service received from Auto Europe. I would be more than happy to book with them again. "
" We had no problems in both picking up and dropping off our car rental, very quick and efficient. The counter-staff were very friendly and helpful as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 15 September 2021
" Feeling that the car had been cleaned thoroughly, making it stress-free. I also discovered after driving off that the tank was only half full. One call to Avis and it was settled. "
" Careful, efficient and attentive staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYED - 14 September 2021
" I had no problem either while booking or while getting the vehicle. Avis staff was friendly and helpful and gave me three options to choose the one of my preference. "
" No problem whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 10 September 2021
" The car was entirely appropriate for my needs and good value. My only frustration was not being able to contact anyone in the Avis office at Leeds Bradford airport "
" I could have done with extending the rental for another day. The various numbers I found on the Avis rental document all took me to a recorded announcement saying that my call couldn't be answered and that I couldn't leave a message. I rang the numbers repeatedly over a 4 hour period. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BANDELE - 09 September 2021
" Fast, efficient booking process with clear instructions on the rental procedure. "
" While the interior of the car was immaculate the bodywork on the car provided was heavily scratched. Even worse was the dangerous condition of the nearside front tyre which I hadn't noticed until refuelling the car. Not what I expected from a reputable company like Avis. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GLASGOW, GB - Reviewed by RICHARD - 08 September 2021
" All OK. Nothing else to add. "
" No problems. I have used Avis before and find their service just fine, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JILL - 08 September 2021
" Excellent service - will definitely use again "
" Excellent service - will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALLAN - 04 September 2021
" Smooth and efficient, friendly staff "
" Efficient, straightforward, trustworthy, reassuring and realistic approach to minor wear and tear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GREGORY - 04 September 2021
" All aspects of the hire were done with ease & no stress "
" Very helpful assistant to process our hire . No problems at all . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 01 September 2021
" Easy to use website and after checking prices often good value. However prices did fluctuate significantly and needed repeated checks to get the best deal. "
" The only problem was that although the car was brand new it was not the make I booked (I know it is 'or similar). The car supplied had the most uncomfortable harsh ride of any car I've driven in 46 years of driving! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HOWARD - 29 August 2021
" Excellent experience and have been using them for a few years now. I don't really look elsewhere. "
" Excellent experience. I particularly valued the opportunity to use a branch in Manchester city centre rather than the airport as it was much more convenient for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GODFREY - 27 August 2021
" Excellent team at BHX "
" Staff excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FRANCES - 21 August 2021
" helpful service, always good service. I have been recommending Auto Europe to friends for many years "
" Very friendly service, good car, easy drop-off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RIZWAN - 15 August 2021
" 5 star service from start to finish would definitely use again. "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by JOHN - 13 August 2021
" Extremely unhappy and annoyed,. See 3. "
" We were not told that there wasn't a shuttle bus from the airport and had a 20 minute walk with heavy bags. Also we told Avis our flight number, time, etc as we would be arriving after the office closed at 4pm. We finally arrived at the office and there wasn't anybody waiting. Unfortunately, our phones could not pick up a signal and we had to wait 30 minutes for one of the counter staff to arrive as he had been way washing a car. He was very apologetic and very helpful but we were not happy........understatement after all the walking and hanging around! We have often used Avis when hiring car to visit family in the UK and never had a problem, I understand that Covid has caused many problems but, as we had telephoned to make sure someone would be there it was very annoying. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ABERDEEN, GB - Reviewed by JOHN - 09 August 2021
" 100% stress free, car booked was available as advertised with no issues whatsoever "
" 100% Stress free experience.with no issues experienced whatsoever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by NICOLA - 05 August 2021
" Very pleased with the experience "
" The customer service at AVIS in Aberdeen was amazing. The assistant I received my keys from was very lovely and very helpful, unfortunately I didn't get his name. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 27 July 2021
" All good! Many thanks! "
" It was great. For a small car, it had a much higher level of equipment than I expected. Dropped one mark only because of its slight dents / scratches, otherwise: EXCELLENT! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by EUGENE - 25 July 2021
" Awful start to our holiday, Customer care and understanding Zero. "
" Office was closed when I went to pick up car so I never got a car from AVIS and no understanding of my situtation from your company. Which left me having to hire from another company , with no offer what so ever for some from of finanical redress as I never actually got to hire the car from AVIS. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by ALAN - 25 July 2021
" I have used Autoeurope on many occasions and have always found them to be good value, with a good cancellation / amendment policy. "
" The vehicle return process was not very clear and there was no Avis rep to check the vehicle over with me present. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LUTON, GB - Reviewed by JOHN - 23 July 2021
" I was dealt with very politely by Avis staff on returning the second car. I realize that that the dirty vehicle was probably the only one available. Apologies were given and I was not charged for the petrol I had used in the first car. "
" The vehicle I was given was a nearly new Peugeot 208. Unfortunately I found on driving to Birmingham that from time to time there was a vibration felt on the steering wheel and a orange triangle flashed on and off. I drove to my destination very carefully and on my return (to London) the next day the same fault occurred. I returned the car to Luton and was given another vehicle. This done very efficiently but on leaving Luton I realized that the petrol tank had not been filled by the previous hirer. Also the car had not been cleaned inside and various empty food containers were still in the car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JAGAN - 19 July 2021
" Excellent service. Good car. Easy drop off procedures. Would highly recommend at Inverness Airport. "
" Excellent Counter staff member. Processed us very quickly. We were upgraded to an excellent new Car, Seat 4x4 which was an absolute pleasure to drive. The drop off procedure was clear and very easy to use. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by RICHARD - 07 July 2021
" Poor service on arrival car that had me not confident with. Would have to think very hard about hiring again !!!!!!! "
" Ordered a VW Polo, to be up graded to a tank of a vehicle. Arrived at the airport and checked to were you collect your online service directs you to a desk in the airport itself. But no you have a 15 min walk back to see you had come from staff were late opening with only one lady staff. No advice on the car you are given just get in and drive off total pity that the service at the start did not match the return service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
INVERNESS, GB - Reviewed by STEPHEN - 03 July 2021
" Great service, easy pickup and drop off, great car for our needs. "
" Excellent service, easy pickup with brand new car provided easy drop off what more can I say "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LISE - 01 July 2021
" Easy navigation and price comparison. "
" I have taken the insurance at the agency and have been charged twice the price what the staff communicated to me. There were so hidden costs that she did not mentioned and asked me to sign on a screen without showing me the invoice details! AVIS NEVER AGAIN!! Sneaky and not trustworthy! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RICHARD - 30 June 2021
" Great car, great service, great value, no complaints...thanks AVIS! "
" Great car, great service, great value, no complaints...thanks AVIS! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 28 June 2021
" The return instructions at London City need updating and expanding. I struggled to get access to the car park as I was unsure whether I should get a ticket from the machine and start a charging period or not - why not use ANPR? Describing that car park as long term was confusing, as it doesn't satisfy most of the criteria for that style of car park. The drop bin was a security guard at the terminal so why not just say that? "
" Even though I had hired with Avis Internationally and had produced documentation about my address on that occasion the system failed to recognise it. It also challenged my address where I have lived since 2004, was registered on the electoral roll and where my online Experian account said I currently lived. Auto Europe had failed to remind me that I MAY need more than my passport and driving licence so I had emptied my bag of identifying papers in anticipation of the trip. The representative was unwilling to use my secure Experian account as proof of address. More time was lost as the male representative told me to wait aside so he could serve other customers, without fully explaining the situation so I could start to rectify it. He obvious has need of some customer service training and focus on conflict resolution skills: Avoidance and blank expressions are just annoying. I tried to cancel the booking, as I thought I had lost too much time and had not enjoy the Avis interaction, but had Auto Europe presented as some difficult 3rd party to deal with who may obstruct the cancelation. I resolved to continue with booking. So I had to return home to get the materials, losing about 3 hours of my rental. When I returned a few hours later, his female colleague treated me with such diffidence it verged on rudeness. I was angered by this as much the initial situation, but whilst annoyed I wanted to get the car - and get out of there asap - so I did not react. I can understand the reaction of the original representative as there are conditions to be fulfilled (even if systems did not work to the optimum) but not this, she made me feel very uncomfortable. Such a pity as the car was as good as expected. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by BRIAN - 23 June 2021
" very good "
" the car was clean but had a few marks and scratches but they were pointed out "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CHRIS - 21 June 2021
" Auto Europe always make renting a car as trouble free as possible. "
" No hassles, no hard-sells and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PAUL - 01 June 2021
" Clean car. Equivalent to what I booked online. "
" Very smooth pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GAVIN - 17 May 2021
" The booking experience was fine it is just that the experience with Avis has left a bad taste on my future car hire thoughts. "
" 1. There was no shuttle bus from Airport to Rental Car village and instructions to get lift to Avis not obvious. 2. On return to Car Rental Village at 4pm on day of return the Avis counter was closed and I had to make my own arrangements to get back to airport after drop off. 3. The Avis staff knew the car was due back by 4pm on the day of return? "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SIMON - 24 January 2021
" As always, very efficient and professional. Thank you "
" As always, very efficient and professional. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PRISCILLA - 09 January 2021
" They have failed to return my deposit, they have charged me for things that to this day nobody was able to provide prof or explanation and I have not received my deposit back or an explanation!! "
" To this day, Months after my rental. Avis has not returned my deposit. DO NOT RENT CARS FROM THEM!! They are thieves "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ABERDEEN, GB - Reviewed by KAREN - 14 December 2020
" Third time I have rented from this site in six months. Happy with service. "
" Staff efficient and friendly. Only negative comment Driver's footwell and centre console not clean when car picked up and there were also muddy marks in the boot. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by FREDERIC - 09 December 2020
" I was given a compact instead of a SUV. No refund. No apology. Total scam. "
" I was given a compact instead of a SUV. No refund. No apology. Total scam. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LEEDS, GB - Reviewed by PAUL - 30 November 2020
" Efficient as usual , with just the issue stated above "
" Only issue was strong smoke smell in the car when I picked it up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by EILIR - 21 November 2020
" None "
" Staff member was not there when I arrived. Office was empty. Phone number provided on door is not accurate for contact. He arrived 10 minutes later. Offered an upgrade due to lateness, declined as prefer a smaller car and told they do not have any. Therefore only offered as did not have the car I wanted, not very professional. Saw scratches on vehicle over 2 inches long, before I set off, staff member did not bother to mark damage on agreement sheet. Overall very friendly but not very professional. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LEEDS, GB - Reviewed by PAUL - 16 November 2020
" Efficient as usual no complaints or issues "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 08 November 2020
" As always, very happy with the offering and service "
" Consistent good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by ROGER - 03 November 2020
" The first day of our holiday was wasted frantically trying to arrange another car and then to compound this, it also transpires that I am not eligible for a refund. "
" Was told when I went to pick up the car that they do not hire to drivers with more than six points on their licence. Nothing they could do, apparently. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ABERDEEN, GB - Reviewed by NICK - 22 October 2020
" excellent service all round "
" excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by VERONICA - 21 October 2020
" Still waiting for deposit to be returned after 4 weeks "
" Still waiting for deposit to be returned after 4 weeks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by NEAL - 03 October 2020
" A goiod car to drive, reasonably cheap, no staff to check car back in on a Saturday. "
" I was told the car was parked nearby and full of fuel - it wasn't full of fuel. No-one from Avis around when I returned the car (on a Saturday). I would reccomend Avis, just not Avis EMA. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHRISTOPHER - 27 September 2020
" Excellent "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by LINDA - 25 September 2020
" Already done this "
" Everything went well very pleased not used to dropping keys in a box but due to the current situation I understand completely. I believe I also took good care of the car. This is the first contact I have had since returning the car. I can only assume that all was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICK - 20 September 2020
" The service provided by Auto Europe was very good "
" On arrival the counter clerk (Ukrainian man) was very friendly and helpful. there was a bit of pressure to buy extra insurance, but I had already purchased your additional insurance. I was told the car was without any damage, however when I went to pick it up (dark and not good lighting) I saw that there was many areas of damage. I then used a light and took lots of photos. I approached the man at the exit gate who wasn't very friendly, pointed out the damage, he told me not to worry, but I made him complete the card showing the damage and then photographed the card. I think for many customers this is not how you want to start your rental. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by MICHAEL - 18 September 2020
" Professional "
" Very good. The one problem is the car satnav had not been updated and was showing incorrect speed limits. Speed limits on London roads, in particular, are regularly changed. Therefore up-to-date and accurate info is essential. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 16 September 2020
" Long and slow queue to get the vehicle with only 1 person attending. Otherwise great "
" Long and slow queue to get the vehicle with only 1 person attending. Otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by IAN - 14 September 2020
" All good easy to do and great price. "
" Great experience at Luton pick up and drop off. Car has a few scratches before I got it but was a great experience all the same. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by GEORGE - 11 September 2020
" After booking my travel (from London), I had some concerns about my arrival time at Edinburgh airport and checked with Auto Europe to ensure that the car would be held for me. Response was unhelpful and I was eventually told cancel and rebook for alter pick-up time. Before trying that, I phoned Avs direct who confirmed they would hold the car for a further 2 hours if needed. "
" Only negative factor was that the drop-off office was closed on my return, although advertised as open. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JON - 08 September 2020
" Seamless and good value "
" Seamless and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FAZLUL - 07 September 2020
" Very good "
" Very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 04 September 2020
" Very happy with Auto Europe. My comments in the above paragraph apply here also. "
" It is my understanding that rental cars are non-smoking, however, the car I was allocated had been used by a smoker and the smell in the vehicle was testament to that. Also, there was some evidence of cigarette ash inside the car. The car had obviously not been properly cleaned and this in itself was very concerning given the present situation around Covid-19. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JERRY - 04 September 2020
" Shortage of cars so they upgraded - car dirty and they tried to rip me off with the petrol. Never again. "
" Car dirty. Tank half empty on collection. Returned with half empty tank - they charged me £75. Awful service and not a company to trust. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by FREIJA - 03 September 2020
" Na "
" Friendly and great follow up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 31 August 2020
" Overall the avis experience was good abs the booking with autoeurpe too "
" One comment i would make is the last two vehicle hire the vehicles never had a full tank of fuel making it very difficult if not impossible to return car with same tank if petrol "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by ALLAN - 29 August 2020
" Nice car, good pick up & drop off, just spoiled with dirty car that I had to clean / hoover before we set off. "
" Dirty car, chocolate on seats, which transferred to back of my shorts, crisps & crackers on floor, footprints on inside of windscreen, had to clean steering wheel, controls etc. Not what they claim to be COVID sanitised. Rang AVIS call centre to complain 3 times with no answer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by JAMES - 27 August 2020
" Excellent service "
" Quick and easy pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EAST MIDLANDS, GB - Reviewed by DARREN - 13 August 2020
" Found a good deal through Autoeuropa, Could not get same deal on Avis site. "
" When dropping of car nobody was present after being told someone would be there. They took £200 deposit but not told we would have to wait 10 days to be refunded. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SONJA - 13 August 2020
" N/A "
" All good except for the ridiculously long wait - 2 hours - when collecting the car. I never recommend to friends hence my reply 'nor at all likely'. The gentleman on the desk was very professional throughout it all and dealt very well with all the stressed-out and irritable clients. Hats off to him! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARINA - 12 August 2020
" I use auto Europe pretty much everytime I rent a car. It's easy to use, I find great deals and the insurance protection is great. Luckily I never had to make a claim but it's nice to have peace of mind when renting a car. "
" Avis is great no complaints there. The counter staff was really nice and helpful too. I only experienced two issues with my rental, the car was not properly cleaned, before even driving I wiped many things in the vehicle with anti bacterial wipes. The drop-off, I prefer to have someone from the company picking up the car at drop off, however, they were closed by the time I arrived and I had to find a parking spot (some cars were not parked properly making it difficult to find a place for my car) and had to drop off the keys with a security guard at the airport entrance, which I do not find to be the safest thing to just hand the keys to a stranger. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by TIM - 09 August 2020
" All worked seamlessly "
" Avis were fine - the car (Citreon C3) is awful. Pedals are all off centre and it was the most uncomfortable drive! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ANDREW - 03 August 2020
" disappointing "
" Hello, Thanks for asking for feedback. The whole experience was disappointing. I had specified a particular make but were told we've need to wait c45 mins if we wanted that car and the the car we were given - externally was full of dents and had a layer of grim. Internally it didn't feel too clean either and had bits of dust. The technology wasn't intuitive and there was no manual to help us understand. Early on the central locking failed and the mirrors were stuck in one position. Finally when dropping off the car the area was full of litter and look uncared for (picture available). "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
STAINES, GB - Reviewed by RIAD - 28 July 2020
" will do it again in the future. "
" It was a great experience, the only thing that I did not like is that as soon as i left your place the petrol tank dropped one line so it was not full tank. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
EAST MIDLANDS, GB - Reviewed by RICHARD - 27 July 2020
" GOOD "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GRAHAM - 21 July 2020
" Used before several times and had good service "
" Good that it has 24 hour drop off which was let reason for me making the booking "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PHILIP - 20 July 2020
" Very good value for money. "
" The lady at the counter was very friendly, helpful and professional throughout the whole process of collecting the car. 10/10. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by PABLO - 20 July 2020
" I rented a car from an your (auto Europe) website with Avis the past 15th July. I rented it from Cardiff Airport and I waited there for two hours after the office being closed and calling to a number several times. When someone finally picked up the phone, we were told that we shouldn't have been allowed to rent a car as they were closed and she said that she couldn't do anything for us "
" I didn't get a car. Avis was closed. Auto Europe take my money off. I not understand. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
SOUTHAMPTON, GB - Reviewed by MICHAL - 19 July 2020
" I am not willing to rent with you again due to this. I understand it's a fault of the car provider - Avis, but maybe you should choose your partners better? Happy to discuss this in detail, please reach out if you would like to know more. "
" Very happy with the car and rental experience! The drop off was horrible (ignorant, uninformed staff member) and now I was charged an extra £200 of unexplained fees. No information form Avis or you about reasons for it. Sounds like a scam to me! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MITCH - 15 July 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENNIS - 11 July 2020
" Happy with everything "
" Good car good service very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBI - 02 June 2020
" ... "
" ... "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 17 April 2020
" No fuss, good prices "
" Fast and efficient services "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by ALAN - 29 March 2020
" accomadating when we had to return car early "
" good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by NATASCHA - 25 March 2020
" excellence all the way and I got a fab upgrade "
" High level of professional service at this very uncertain and fraught time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOURNEMOUTH, GB - Reviewed by STEPHEN - 22 March 2020
" System works ok until changes need to be made then there is no help. "
" Dropped off car after hours never got a report from them "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRAHAM - 17 March 2020
" Whilst condition of vehicle was was good, the vehicle itself, a Renault Captur, was horrible to drive "
" Very efficient, both pick up and hand back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by ALLEN - 15 March 2020
" Auto europe excellent "
" Car malfunctioned. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by DAVID - 13 March 2020
" Xxxx "
" Only complaint is the time it now takes to transfer from the new hire centre to the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by MICHAEL - 05 March 2020
" Brilliant-no problems-will definitely use again and recommend "
" Only downside was the lack of instruction manual-we found it hard to work out the heating and air con. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by TERRY - 01 March 2020
" See above "
" Brand new car, well presented. Service at collection and return was quick and efficient. Very impressed. We had to change our booking due to a bereavement and the service from auto Europe was excellent. I have used you for many years and will continue to do so, thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CORINNE - 27 February 2020
" Very satisfied "
" Far superior to greenmotion who I have used previously "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by GRANVILLE - 27 February 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANNIE - 25 February 2020
" Nice care good staff "
" Excellent service on arrival at Manchester airport fast and efficent only issue is that the money taken from my card on arrival has yet to be returned to my account "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by STEVEN - 20 February 2020
" I am very likely to recommend auto europe based on past experiences. I am currently awaiting a positive outcome on a claim for refund of excess charges, so my rating of the current experience will be very dependant on how efficiently that is resolved and how well the paid for process operates. "
" The girl on the counter was very nice but did not have a strong knowledge of the product. I asked whether the vehicle had carplay and was informed it did not, and was offered another car at an enhanced cost. I declined the upgrade, thankfully, as it turned out that the original car was indeed fitted with carplay compatible device. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EINAR MARIUS - 16 February 2020
" Not sure what to his company is "
" Wheb booking online, there was no other option than the "full" coverage I had selected. Picking up the car I was presented with an option of more than 30pounds a day for full coverage. I had used a dodgy third party internet site according to you staff. I used avis.com. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LIVERPOOL, GB - Reviewed by PETER - 13 February 2020
" Took money off my credit card and didn't have any cars for me. Still have not received a refund. Disgusting "
" You took money off my credit card then when I turned up to collect the car there weren't any available. You have stolen from me and I have not been able to get hold of you people to refund me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by JUDAH - 13 February 2020
" works ok. "
" I was very pleased with excellent service, and very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by GARRY - 13 February 2020
" Used Auto Europe a few times now, have saved me money not only on the rental, but also on the full insurance too, this makes a big difference, "
" Couldn't fault Avis, simple approach to rental, you pay for what fuel is in the car and bring it back empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by HUSNAIN - 11 February 2020
" Didn't even get car as they wanted 3 forms of id and i only had to. Nowhere was this stated and who carries 3 form of id. Autoeurope refused to refund! I will leave negative reviews in all possible places available! "
" Didn't even get car as they wanted 3 forms of id and i only had to. Nowhere was this stated and who carries 3 form of id. Autoeurope refused to refund! I will leave negative reviews in all possible places available! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by DAVID - 06 February 2020
" Okay "
" Had problems with tyre pressures on 2 of the days. The tyres did not appear to be compatible with a car that had 2500 miles on the clock. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by JEANETTE - 30 January 2020
" Found Auto Europe very helpful. "
" I have the same experience with another rental company not just Avis but do not enjoy the upsale efforts at the counter when picking up vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PIERLUIGI - 22 January 2020
" Yes "
" Very satidfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MARK - 22 January 2020
" Very positive "
" A positive experience overall the only negative being only one member of staff at collection with four people waiting. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MOHAMED - 22 January 2020
" It was amazing experience the car was very nice "
" Amazing staff and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ROY - 16 January 2020
" nothing to add "
" nothing to add "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 15 January 2020
" drop off was perfect, no issue "
" Check in was a bit slow but the guy was loverly and chatty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEICESTER, GB - Reviewed by PHILIP - 14 January 2020
" easy to make selection and reservation "
" Very good easy process at pick up point and easy drop off at airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEAN - 13 January 2020
" Very good apart from the above parking charge I should of not had to pay. "
" Very good but, I experienced an £8 parking charge due to your online site advertising you in the airport at a terminal desk when you are actually on hire/ returns village. This was a charge that I should of not had to pay due to you site details being incorrect and not updated. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by GORDON - 12 January 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRACY - 11 January 2020
" Does NOT give terminal options for LHR so when I arrived at terminal 5 my car was not there!!!! This should be rectified, I will not use autoeurope again because of this!! "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by DAVID - 10 January 2020
" Easy to book and great prices. "
" We were offered a free upgrade and everything was dealt with very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MICHAEL - 09 January 2020
" Good Value "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 08 January 2020
" Overall a good experience "
" Vehicle was temperamental when starting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by FREDERICO - 08 January 2020
" a "
" There wasn't someone to check the car on the drop off, I was told someone would ring me until the end of the day but it never happened. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LONDON, GB - Reviewed by OSCAR - 08 January 2020
" ok "
" No fluid for windscreen washers "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by LYNNE - 07 January 2020
" Very good "
" Efficiante "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by VICKY - 06 January 2020
" Perfect "
" Very happy with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER - 06 January 2020
" As expected "
" As expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by RACHEL - 06 January 2020
" Love the car "
" Very quick and professional customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by OLIVER - 06 January 2020
" very good experience "
" very good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 06 January 2020
" Easy to book and collect the car. Had no problems with the car while I was using it and returning the car was also easy. "
" Very efficient and no problems collecting or returning car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by CLIVE - 06 January 2020
" A very good experience overall Thank you also to the polite young lady who dealt with the hire and return. "
" I ordered a Ford which was not available. I was upgraded to a new VW Golf. It was a joy to drive and made the whole experience and holiday a pleasure. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RODERICK - 06 January 2020
" Faultless "
" All super smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SUSAN - 05 January 2020
" Easy to use online website. "
" Friendly staff. Speedy service and no problemsEsy to "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANTHONY - 05 January 2020
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JUSTIN - 04 January 2020
" Pre purchase of fuel a joke "
" Felt deceived. Entirely dishonourable! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 03 January 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 02 January 2020
" very satisfied "
" Very happy with the car which was small but very economical, the young man at the desk was very helpful, the only problem was a greasy windscreen and as the weather was awful it was a nuisance. We would be happy to book with Avis in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LIVERPOOL, GB - Reviewed by JAMES - 02 January 2020
" Nice car, poor Avis service "
" I was charged £78 for a late (2 hours) dropoff. I was informed I should have been told about this at collection (I wasnt). The clerk said it was a whole day rental fee extra, despite the rental charge at booking being calculated by the hour. This is contradcitory and wholly unfair. Very unhappy. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLUGBENGA - 31 December 2019
" Excellent Service "
" Excellent Service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 31 December 2019
" Vauxhall Mocca not the best car but adequate. I would not buy one. "
" Expensive but we had a good deal. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HARLOW, GB - Reviewed by MICHAEL - 31 December 2019
" Pick up was fine drop off not so good "
" Nice clean car great value for money "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by MOHAMMED - 31 December 2019
" I do not recommend dealing with the company "
" A very bad experience, a fine was added without a reason "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by PAULO - 30 December 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GUDRUN - 27 December 2019
" Please see above "
" My only negative comment is that I had to wait longer than 30 mins to pick up the vehicle in the first instance. But everything else was excellent, staff and the car, and the ease of dropping off etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - 26 December 2019
" Overall the actual service was ok however, the fact we had to pay for a hotel that evening because nobody waited for us was very disappointing. "
" Our flight was delayed. I phoned twice , to inform them of my delay. Aswell they had our flight number. They informed us someone would wait for us past their closing time, when we arrived no one was there, resulting in having find a hotel and return to the hire center in the morning. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LYNNE - 22 December 2019
" Good. "
" The service on collection and the car itself - all good. However when we returned the car at 1630 on Wednesday there were no staff available to check the vehicle and confirm the refund of our deposit. I expressed my concern at the desk at the time and asked that someone ring me the next day when the car had been checked etc. As yet - some 4 days later - no communication from Avis. When we left the car it was as we found it and we had filled up with petrol. After that - who knows!!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
EXETER, GB - Reviewed by GEOFFREY - 22 December 2019
" Good value for money "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW - 21 December 2019
" Easy booking system and great price "
" Very smooth and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by COLIN - 20 December 2019
" Good all round experience "
" All o/k "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CROYDON, GB - Reviewed by JOHN - 12 December 2019
" . "
" Very smooth process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by JEANETTE - 10 December 2019
" Easy smooth and simple process. Didnt want to give the Rental car back !! "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by JONATHAN - 08 December 2019
" Fine "
" All good apart from delay picking up the car, due to computer problems in the office "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by PAULA - 08 December 2019
" Likely to use again - especially in an emergency! "
" Efficient and affordable "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by WENCKE - 08 December 2019
" The only negative was the time it takes to be "served". WE had to wait about 20-30 min before it was our turn. Sorry that is to slow. Otherwise fine "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRIS - 02 December 2019
" Excellent value "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANK - 02 December 2019
" AFTER SALES SERVICE IS ABYSMAL ........................................ "
" STILL WAITING FOR MY DEPOSIT REFUND !!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by BRIAN - 29 November 2019
" Came to you after a very sub-standard experience with europcar (never again). How nice todeal with efficient , friendly people! "
" Smooth, friendly and problem-free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 22 November 2019
" None "
" We had requested a car seat in advance. Given it's a car hire company you'd think the car seats were going to be ok. First off we were presented with 2 that were too small for our child and then when we got the right car seat it was old and tired and not iso base fixed. I would have expected that a car seat, suitable to the age of the child, in a reasonable condition, would have been pre fitted in to the car and using iso base fixes. We wasted a lot of time sorting this out and I didn't feel particularly comfortable on long journeys with our child in it. Poor service. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PETERBOROUGH, GB - Reviewed by MIKE - 17 November 2019
" Very satisfied "
" Quick fast and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 15 November 2019
" Generally good - as always! "
" They did not have the type of car I'd ordered (a Peugeot 3008) and tried first to give me a Ford Fiesta. When I said that that was not big enough they gave me a Hyundai Tucson which, while big, proved to have excessively high fuel consumption. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PLYMOUTH, GB - Reviewed by CARL - 15 November 2019
" All good! "
" Everything was very satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by DAVID - 15 November 2019
" Very straightforward "
" All fine. There must be a way of improving the efficiency of the paperwork required on pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MARK - 12 November 2019
" very good service - will continue to use Auto Europe "
" The initial rental was well done and good value. However, I contacted Avis to extend for 2 days and change the drop-off - the fee for this was extortionate - plus the agent on the phone was cheeky which I do not appreciate. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DIANE - 09 November 2019
" As above "
" Staff were very efficient and friendly. Pick up was quick. Drop off find but no bus shuttle, waited for half an hour, other client had to phone twice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NORWICH, GB - Reviewed by CRAIG - 08 November 2019
" Easy to hire on line, nice size car, although no one checked over car prior to taking it out or on return. The faults we found were photographed & we returned to car hire centre where it was noted by staff. Would use again & also make sure to video/ take pictures of the car before taking it away. "
" Keys given at desk, no one took us to car to go over condition etc. Some damage to car that was told to us, however there was more damage that was not mentioned....There was a chip in windscreen, wheel damage, paint damage to back of car & all door trims. Although staff took note & I took pictures it was still concerning. No one checked car over on return either. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CARDIFF, GB - Reviewed by MICHAEL - 04 November 2019
" As above. "
" Car was smaller than one expected, but the staff at Cardiff airport very good. Drop off point very good for departures. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THOMAS - 02 November 2019
" all fine "
" Although I had an Avis preferred card the check in was quite lengthy - other customers just came to the counter and got the prearranged paperwork and keys. It would be good when the data exchange between Auto Europe and their rental partners would be more efficient to enable a likewise experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by LUKE - 31 October 2019
" Worst car booking experience ever "
" I booked the car from Friday to Monday. Due to a long meeting Friday couldn't make it to pick up the car, telephoned and was told as long as I picked it up before midday Saturday all would be fine, turned up 10:30 Saturday and they had canceled the booking. I then had to pay an extortionate amount to hire a car for the weekend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COVENTRY, GB - Reviewed by KARIN - 31 October 2019
" Booked online, went smoothly until returning the car to AVIS. see answer 3 above. "
" The service was good, but the company charged me £ 68 to fill up a vehicle that I took back already filled, which was checked by them and they sent me an invoice saying Zero ! not happy about this as it took several calls and I still havent yet received the money back to my account. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by MICHAEL - 28 October 2019
" Service was great however I had ordered a Vauxhall Mocha (or similar) and was given a Vauxhall astra. I felt this was not a good comparison of vehicle and I ended up really struggling to fit my luggage into it. "
" Service was great however I had ordered a Vauxhall Mocha (or similar) and was given a Vauxhall astra. I felt this was not a good comparison of vehicle and I ended up really struggling to fit my luggage into it. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 26 October 2019
" Seamless experience. Will come back for sure. Recommended! "
" Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by STEFAN - 25 October 2019
" You told me on your paperwork to return the car full. This I did and it cost me £35. Only to find Avis was yes the car returned empty! I am £35 out of pocket! "
" See below comment "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 24 October 2019
" Only demerit was having to ask on-line after the event for a receipt "
" Overall very good efficient service with very good staff overall. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRIGHTON, GB - Reviewed by EMMA - 24 October 2019
" yeah is ok bout the same as any other really "
" The guys at Brighton Marina branch are so lovely and always helpful makes me want to go back. However I wouldn't recommend Avis for price most places in Brighton are cheaper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PHILIP - 23 October 2019
" Easy. "
" Very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by COLIN - 21 October 2019
" great experience, thank you. "
" I was very impressed by the hire, quality of the car, communication of your staff, I would definitely recommend you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SHEFFIELD, GB - Reviewed by IZABELLA - 21 October 2019
" Service was quick and smooth. "
" I am extremely satisfied. Perfect service, great car which was upgraded to better model. Customer service was top class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUNDEE, GB - Reviewed by BEATA - 19 October 2019
" Very recommend "
" Super service, new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by TERENCE - 18 October 2019
" Autoeurope are great and have very competitive prices "
" Avis Cardiff are professional, friendly, helpful and efficient unlike Avis at Catania airport in Sicily who are criminals. Please stop dealing with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JAMES - 18 October 2019
" See Number 3 "
" I thought we had booked we Auto Europe so we waited our turn to be seen. Only to be told we were booked with Avis , very small print on form ! what a waste of time ! Car lost all power on the M5 , had to bring car back two days early , not offered a refund NOT GOOD. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
STOCKTON ON TEES, GB - Reviewed by FRANCES - 17 October 2019
" No problems from booking to picking up "
" Second time hired from Stockton and again no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DEREK - 15 October 2019
" Bit of a hassle, because of having to make an unexpected claim, but a successful result eventually. Thanks. "
" Hired the car from 23/7/19 to 1/8/19, when i handed the car back, they checked the car & found new damage (some slight scraping of the rear alloy wheel), i was totally unaware of this, until it was pointed out on return. Anyway the Avis staff said they would check the approximate repair cost & told me it would be £101, which i thought was a bit steep, but i agreed to pay & signed electronically on a handheld gadget to sanction the payment. On the 28/8/19, i received an email from Avis along with a pdf of a receipt for £35, they haven't taken any further payments, so that's canny. I claimed this £35 back from the Auto Europe full insurance i took out, it took a bit of doing, but they did pay up eventually, though they're not the best for communication, i would recommend customers of Auto Europe take out their full protection, which is a fraction of the cost of the actual car hire company's full insurance. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by MEGAN - 14 October 2019
" Easy to use online service "
" Booked a larger vechile, as we had three passengers two of which were tall men, and we given a Golf, whilst this was automatic the size was not suitable and were told it was that or a smaller again vehicle - quite disappointing "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LONDON, GB - Reviewed by EDWIN - 13 October 2019
" Of the 3 week hire the 1st week was problematic but the next two were fine. But the treatment I received was not how Avis market their brand......WE TRY HARDER......did not exist with my experience. Is there any way to be compensated by AVIS? "
" The first vehicle they gave me a Honda Jazz (?)had problems and I had to use the emergency assistance. After the 3rd time I said I wanted another vehicle. They were helpful until I tried to change the vehicle at the Staines branch. To cut a long story short I ended top having to go from Staines to Heathrow airport to get the car changed and this is rush hour M25 traffic. What the telephone assistance told me was completely different fro what the branch managers told me would happen. It cost me a lot of time +/-2 hours, money for petrol which the telephone assistant said the full up would be complimentary due to the inconvenience . Also a delay on being served at Heathrow another 30 minutes. The replacement vehicle (not even an upgrade) was acceptable and did not give any problems. I feel as a customer I was badly let down and badly treated. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CRISTINA - 12 October 2019
" no problems at all, very good experience "
" no problems at all, very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by SANDRA - 04 October 2019
" My only comment was not having driven an automatic car before. It would have helped to have a leaflet explaining what was different. I worked it out in the end, but that was quite stressful. I don't think I requested an automatic. If I had known in advance I could have prepared myself for it. "
" My only comment was not having driven an automatic car before. It would have helped to have a leaflet explaining what was different. I worked it out in the end, but that was quite stressful. I don't think I requested an automatic. If I had known in advance I could have prepared myself for it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by COLIN - 04 October 2019
" Car hire was OK. Counter staff need additional training in order to deal with experienced customers - I felt I was being treated as a child. "
" Tried very hard to sell me extra services that I had said not to require. Tried to convince me that I would have to pay for roadside service in the event of a breakdown. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NORTHAMPTON, GB - Reviewed by CALLUM - 03 October 2019
" Quick and easy but doesn't provide information that would have prevented me from wasting money "
" Refused car due to not having proof of address, something I'm not going to have while on holiday then told money would not be taken due to this however money was still taken from account "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by PHILIP - 02 October 2019
" Awful, awful experience - this kind of behaviour by a rental firm should simply not be allowed - it is impossible to trust a firm which acts in this way. "
" Car had a nasty little dent in the nearside passenger door which the Avis rep said was too small to count - so refused to add it to the sheet. As I was dropping off at a different location, this worried me as I felt I might get charged for it. I demanded something in writing saying the dent existed so the rep at the pick up location (Edinburgh) wrote the details down on a POST-IT note - how unprofessional is that?!!!! When I dropped the car off in Inverness at 19:00 a couple of days later, there was no-one at the Avis car park reception. The rep in the terminal said they'd all gone home (even though they were supposed to be open until 19:30) so there was nothing I could do but drop off the keys. This concerned me greatly as I had no record the car had been returned and that all was ok. The rep promised me "all would be fine" and that I would receive an email the next day confirming this. Three days later I am still waiting for that email - lots of stress for me, no idea what's happening regarding this rental return...I've tried calling Avis, but their customer service line simply does not work - the recorded message keeps taking me back to the start of the loop without putting me through. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by BRIAN - 01 October 2019
" from start to finish it was a good experience evn though our flight was late and we returned the car back at Bristol Airport at 0500, the gentleman had explained what to do with the kays. we also contacted the local manager, to make sure all was okay and she assured us that all was and no extra charges were applied, our £200 pounds would be refunded within 28 days. "
" it was the first time we had used your company,our plane was late we picked up at around 2300 hrs and the gentleman was very helpful,even gave us a choice of vehicle,ans explaind to us to check the vehicle in the morning and any faults report to head ofice ,which we did ,All was accepted we are happy and will use again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PLYMOUTH, GB - Reviewed by GILLIAN1 - 01 October 2019
" Excellent "
" Very efficient and helpful. Car excellent. No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by KATHRYN - 26 September 2019
" I have had no problems with Auto Europe but I have had problems with Avis "
" The car I was given did not have a rear windscreen wiper blade. I didn't notice his until after I had left Avis. I phoned to report this and they would have replaced the car if I had returned to the office but I did not have time. On returning the vehicle I was charged an unreasonably high amount for a small scratch on the tyre surround that may or may not have been there when I picked up the car. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
SOUTHAMPTON, GB - Reviewed by ROBERT - 22 September 2019
" Not printable "
" AVIS Rep tried to rip us off. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 2
PETERBOROUGH, GB - Reviewed by SAM - 19 September 2019
" would recommend as price was very competitive "
" Would recommend Avis used them every time i am in Peterborough never any problems and close to the railway station "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAMES - 19 September 2019
" All went smoothly "
" Had to queue for 45 Minutes before got to the counter, however once there the staff was very good and helpful. On return there was only just room to park with only two staff checking cars in "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LEEDS, GB - Reviewed by DAVID - 18 September 2019
" All good. "
" Everything went very smoothly. At 9 o'clock at night, Linda at the pick-up office near Leeds-Bradford airport was very professional, friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PLYMOUTH, GB - Reviewed by PHILLIP - 18 September 2019
" A good around experience "
" We collected our car very quickly with the minimum of fuss, and drop off was straight forward even on sunday. The car was very efficient although doors were very heavy as we are both quite short and my partner struggled . Overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by OLATUBOSUN - 18 September 2019
" I had a stress free experience with Avis they were extremely professional and I will definitely return to Avis whenever I need a rental "
" The lady at the desk was extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by CHRISTOPHER - 18 September 2019
" Apart from 3 above, fine "
" The only problem I had was that the Avis rep told me I needed further insurance (despite having taken extra insurance with you) He said Avis did not recommendtaking extra insurance with you as theirs made things much simpler. I declined. This is an annoying and regular issue of counter staff constantly trying to sell insurance at pick-up. What is actually covered is OPAQUE! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by MARK - 17 September 2019
" Great value. Excellent service. Would use again. "
" Great smooth service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 15 September 2019
" I have a uk drivers licence and reside in spain. I called Auto Europe after i booked to check what documentation I would need at the counter of avis. The representative was lacking in knowledge and said that it was possible that i would not be able to hire the car as i did not reside in the uk but had a uk licence. I panicked and asked if i could have a refund. she refused as i booked the day before i was due to collect the car. She said that i should call AU once at the desk of avis and they would try to help me if avis refused to honour the contract. I then called avis and explianed my position. They said that as long as i can bring along proof of my spanish address and two recent untility bills or similar there would be no problem and that the drivers licence whether it be spanish or uk is irrelevant. sure enaugh all went well. "
" Counter staff inadvertently tried to upgrade my insurance cover after I explained that I had excess insurance of my own. I felt it was a subtle ploy to get a little extra from me. However, when I spotted the issue they quickly sorted it. Overall I have used Avis on 2 occasions recently and at the moment I think they are marginally the best of the bunch (of what I call the top 5 premium car rental companies). "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
DUNDEE, GB - Reviewed by AVRIL - 12 September 2019
" Easy online process to book car. "
" Great service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by BANYANA CECILIA - 11 September 2019
" I felt violated by the assistant at pickup "
" I felt quite violated by the assistant. He did a credit check on my name without fully explaining the need for it. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by OMAR - 05 September 2019
" A new loyal customer most definitely. Prices are great. No need for is to get a second car, we'll just hire at the weekends. "
" What a lovely experience from start to finish. The customer service agent was lovely - she was able to answer all questions with a smile. Picking up the car was great. (Just wish the location was closer to the station - needed a 5 minute walk!). Car was lovely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTSMOUTH, GB - Reviewed by ANDREW - 03 September 2019
" Overall very good but the condition of the first car was not at all acceptable and I do not think I should have been offered it "
" First car I was offered has a gash in the tyre so I was offered a second car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by STEVEN - 02 September 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TUBA - 02 September 2019
" Looking forward to hearing from you. "
" The car had a problem with the clutch and i had to get another one after spending 5 hours with breakdown which caused me missing a wedding. I would like to get a compensation. Thank you Tuba. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NORWICH, GB - Reviewed by DEBORAH - 02 September 2019
" Efficient and good value "
" Very good value. Efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 01 September 2019
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUNDEE, GB - Reviewed by ANTHONY - 01 September 2019
" Auto Europe were very good and prompt.Avis let them down with their unability to adapt to extending hire. "
" This was an extension to existing Hire, quote was £700, initial rental was £146, both for same period, was advised to go online, Auto Europe came up trumps with £164,I think, accepted it, but Avis then took another £200 deposit making that £400 on same vehicle, it freezes that amount out of my account. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BENJAMIN - 29 August 2019
" see above "
" When i checked in I was offered an upgrade to an automatic for an extra £20 per day. My car hire was for three days (Saturday 0900 until Monday 1700). However, my card was charged (automatically, without my consent) for four days (I paid £80 instead of £60). As far as I am concerned this was fraudulent. i need an immediate refund "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
DUNDEE, GB - Reviewed by ANTHONY - 26 August 2019
" Both hires have been effortless, no trouble etc, would recommend online, and very pleased with Auto Europe. "
" When I arrived at Dundee, they'd given my car to someone else by mistake, waited half an hour till they cleaned and prepared another car, it was an upgrade, but was asked for a £200 deposit, which I wasn't aware of, or didn't spot on paperwork, I've been back to extend hire, quoted £700 which was ridiculous, told should do it online, which I did for approx. £160, but had to give another £200 deposit for the same car.Am going to need a further extension to hire but won't be with Avis Dundee, that would be another £200 deposit meaning £600 yet to recover.Please do not tell them until I've received my deposits back. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by EDWARD - 23 August 2019
" Pleasant and friendly experience, unlike some budget firms I have used. "
" Friendly reception from attentive and efficient staff member (Alan Shea). Car clean and easy to drive (Ford Focus). Courteous reception on returning car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GUSTAV - 19 August 2019
" too many hidden costs "
" On arrival I was persuaded to upgrade my car and the added insurance then almost doubled the price!! It felt like I had been ripped off. Also I took out petrol top up for car on return and was told that the refill cost only would be charged. We brought the car back more than half full and the charge was 51 pounds - not only the refill cost. Again I felt I had been ripped off. I won't use Avis again. Staff unfriendly on drop off. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 8
SWINDON, GB - Reviewed by LUCY - 18 August 2019
" Excellent service - no waiting around . Very easy "
" All good - very efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by HARMEET - 17 August 2019
" Avis didn't live up to it's reputation "
" Avis gave me a hire car with an enormous dent on it. On the car hire voucher it clearly stated " do not rent" this was crossed out "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
SWINDON, GB - Reviewed by BEN - 17 August 2019
" Nil "
" Nil "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by GARY - 15 August 2019
" Easy booking, very happy with the service. "
" Friendly service, upgraded to larger car, very smooth to drive and very smart. Happy with the whole experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 14 August 2019
" Generally excellent, but picking up the car was very slow. We were delayed by up to an hour. "
" Generally very good, but picking up the car was very slow. We were delayed by up to an hour. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by LUCA - 13 August 2019
" Very good. "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by JENNIFER - 13 August 2019
" quick easiest collection of an hire car ever "
" quick easiest collection of an hire car ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by MARIE - 12 August 2019
" As we bought the car hire through you, to attend a funeral, we could not give a set return time, so opted for a time for our flight. In the event, we were able to return the car at 5 pm, not 7 pm and were told that we were unable to have a refund of the balance as we had booked through a third party. It is disappointing that returns are not done on an hourly basis when so close to the 24 hr period. "
" No issues, though the car rental is certainly not in the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ATIF - 10 August 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KAREN - 07 August 2019
" Your fees are exactly as published with no hidden extras when you collect vehicle. Unlike others operating at Luton that I have unfortunately experienced "
" Very impressed and will definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by BARBARA - 07 August 2019
" Thank You for nice car "
" I am very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATALIA - 07 August 2019
" N/a "
" Too much hard selling on additional insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRIAN WILLIAM - 03 August 2019
" My whole experience is influenced by the report in 3. I will be happy to reconsider and remark individual items upon satisfactory resolution of this issue. "
" I have an on going issue with Avis. I collected the car at 13.27 on July 6th from Manchester Airport. On the 30 minute drive to my brother's house in Charlesworth, Derbyshire, I noticed that the tyre pressure warning indicator was on. Upon arrival I immediately called the Avis contact number at the airport. I was told that there was no one there that could help, as it was Saturday afternoon, and I would need to drive the car back to the airport on Monday. I was advised it would be easier to check how to reset the warning message using the internet. I managed to do this. When I checked the tyre pressures, three tyres were between 33 and 36 psi and one was 45 psi. On closer inspection the high pressure tyre was a new one with a white line around it. Clearly there had been a problem with this wheel, the tyre was changed and overinflated (presumably as a test). I was able to reset all the tyre pressures to the recommended 35psi. My first issue is that Avis sent me off in an unfamiliar car with the tyres seriously wrong in terms of their pressure. This should have been checked and corrected. I returned the car at 9.16 on 31st July, also to Manchester Airport. I was told that there was a small nick in one of the tyres and that I would need to pay 151 pounds for a new tyre. I am sure that at no time during my hire period did I hit a kerb or anything else with the tyre, to cause that damage. I really believe that the problem pre-existed and was probably the reason for my problems on day 1. Whilst I inspected the car body before driving away, I did not think to check the tyres. No one from Avis accompanied me to pick up the car from the parking bay. I therefore disputed the liability and I am still waiting to hear further from Avis. If I cannot convince Avis to drop this charge I will need to make a claim under the excess guarantee, which I took out with autoeurope. I have set all scores to 1 pending the resolution of this issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NIGEL - 02 August 2019
" so smooth from pick up to drop off "
" Brilliant Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GUERNSEY, GB - Reviewed by STEPHEN - 01 August 2019
" Good staff swift service "
" Very easy process and collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 31 July 2019
" Everything was 1st class "
" Overall a brilliant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CRAWLEY, GB - Reviewed by PHILIP - 29 July 2019
" Will use again next time in England Travelled from NZ. "
" Car very satisfying and air conditioning was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by GILLIAN - 27 July 2019
" I initially contacted you about an issue and you replied to get me to complete a form which I did and returned, you replied to say you received it and I've heard nothing since "
" Efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRIGHTON, GB - Reviewed by S - 24 July 2019
" Well done Avis "
" Staff couldn't have been more friendly or helpful and the car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
YORK, GB - Reviewed by KIM - 20 July 2019
" ljljlj "
" ljljlj "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KENDAL, GB - Reviewed by GUIDO - 15 July 2019
" Would definitely recommend it. "
" We enjoyed how easy it was to rent and return the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILTON KEYNES, GB - Reviewed by JANE - 15 July 2019
" Very quick and effecient service. Very friendly service in the Bletchly office, keep it up ladies "
" The ladies in the office were very friendly and welcoming, which makes a huge difference "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by STEPHEN - 15 July 2019
" Very reasonable price, good standard of car, efficient and friendly staff. "
" Our original vehicle flashed a warning light as we set off. I returned to the Avis desk and was given a replacement immediately. This replacement vehicle had not been cleaned or washed, which is understandable, hence the 8 out of 10 for vehicle condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OXFORD, GB - Reviewed by DIANA - 13 July 2019
" Overall, very good but see comments above! "
" Excellent UK service, however, when I phoned to inform that I was going to be late picking up the car, I was shocked to be told it would cost me extra! The call centre needs to understand the difference between a late pick up and an early one! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CRAWLEY, GB - Reviewed by PHILIP - 12 July 2019
" Counter staff very efficient "
" No point to charge our phones could be found. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by BARRY - 09 July 2019
" I took the higher option for insurance from Auto Europe but still don't know if this was equivalent to the Avis full insurance option (Avis said their booking showed no insurances added). If the Auto Europe price included the insurances then it was considerably cheaper than through Avis direct. "
" The car was fantastic and the staff knowledgeable but I have initially been stung by Avis on return for a less than 5mm chip in the right hand rear wheel chrome that I did not identify viewing the vehicle before taking it away. I have had to dispute responsibility for this and will not allow Avis to cheat me this charge considering it was not caused during my rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by HAMD - 01 July 2019
" Do go Autoeurope and Avis ... both waste my time and money , not even give me car , i had my driving license and I had my proof of address bank statement, I move to the new address only address wasn't change on my Dvla , they make many excuse .... they didn't mention that when I was booking ... so I'm not recommend these company... "
" Do go Autoeurope and Avis ... both waste my time and money , not even give me car , i had my driving license and I had my proof of address bank statement, I move to the new address only address wasn't change on my Dvla , they make many excuse .... they didn't mention that when I was booking ... so I'm not recommend these company... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by JAMES - 01 July 2019
" Very satisfying "
" Efficient and enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CARDIFF, GB - Reviewed by JAMIE - 26 June 2019
" The Auto Europe website is very user friendly and the search options were relevant and cost effective. I would definitely use Auto Europe again. "
" The Avis guy was extremely professional and friendly. All the paperwork was sorted out very quickly and the car was in excellent condition (the car was also upgraded). Return of the car (to a different staff member) was again handled with friendliness and professionalism. A really positive first time car hire in Cardiff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MAIDSTONE, GB - Reviewed by RAYMOND - 23 June 2019
" First time driving in England so many rounderbalts so many lanes very confusing. "
" Very easy car to handle smooth ride would be better if it had a satnav. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by SURIYANTI - 20 June 2019
" Overview price "
" I always get an upgrade or car with navigation but surprisingly the car we got was none of this and the lady could not do any better. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by AHMAD - 16 June 2019
" So smooth and very good "
" Thanks , it was a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MAIDSTONE, GB - Reviewed by MICHELLE - 28 May 2019
" Great price through Auto Europe and Avis was easy and friendly to deal with. Would use both again. "
" Really easy and friending in pick up and drop off of vehicle. No problems at all and would use Avis again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 10 May 2019
" Great! "
" I was given a comp upgrade as I was renting for 10 days: many thanks!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by VALI - 09 May 2019
" Very nice and approachable staff "
" Great company ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EAST MIDLANDS, GB - Reviewed by BRIAN - 26 April 2019
" A good experience overall "
" Tha whole process was very efficient, your young lady up sold me onto a Mercedes which was very nice. One minor problem was drop off when there there were no bays available and had to leave car double parked office was closed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COVENTRY, GB - Reviewed by JOHN - 16 April 2019
" I booked a car on 10/04/2019 8:00pm via Auto Europe Website as I need a car on 12/04/2019 8:00am for job interview. 11/04/2019 my interview had been delay, so I phoned to Auto Europe to cancelled my booking. The Lady on the phon said I can change to another day but can't refund, I told her to change to next Friday, later she said they can't change my booking to another day and can't refund as I must give 48 hours notice to cancelled my booking before I pick up the car. If Auto Europe required the customers must have more then 48 hours if they want to cancelled their booking, then from 10/04/2019 8:00pm I made my booking to 12/04/2019 8:00 am, I only have 36 hours, that become impossible to cancal my booking, Auto Europe knew I don't have enough time if I need to cancel and they should rejucted my booking in the first place. But Auto Europe website still accpted my booking. That is not right. therefore I have to put my case to a formal complaint and ask for my money refund. "
" I booked a car on 10/04/2019 8:00pm via Auto Europe Website as I need a car on 12/04/2019 8:00am for job interview. 11/04/2019 my interview had been delay, so I phoned to Auto Europe to cancelled my booking. The Lady on the phon said I can change to another day but can't refund, I told her to change to next Friday, later she said they can't change my booking to another day and can't refund as I must give 48 hours notice to cancelled my booking before I pick up the car. If Auto Europe required the customers must have more then 48 hours if they want to cancelled their booking, then from 10/04/2019 8:00pm I made my booking to 12/04/2019 8:00 am, I only have 36 hours, that become impossible to cancal my booking, Auto Europe knew I don't have enough time if I need to cancel and they should rejucted my booking in the first place. But Auto Europe website still accpted my booking. That is not right. therefore I have to put my case to a formal complaint and ask for my money refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CARDIFF, GB - Reviewed by MARTIN - 06 April 2019
" staff very helpful and friendly "
" no problems, will use service again in future "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by VIMAL - 02 April 2019
" Buy plain car package and buy insurance at the Car Rentals "
" This was our first experience dealing with Avis via autoeurope. Our experience suggests that it is better to buy car without insurance from autoeurope and book required insurance from the car rentals. The reason is that they almost caution is so much that we ended up buying full insurance paying almost triple the amount of rental on the upgraded car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by RACHEL - 19 March 2019
" Efficient service "
" Efficient and friendly "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by IAIN - 18 March 2019
" Excellent all round experience "
" Very pleased & Happy with the service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HADI - 18 March 2019
" As above "
" Very good except the counter staff tried to give me different car and to pay for GPS, as I booked a car including GPS "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ASHFORD, GB - Reviewed by MELANIE - 05 March 2019
" No problems at all. "
" Great customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANGELA - 27 February 2019
" Good price and easy to book with Auto Europe I would use your service again. "
" I was given a car with a computer fault which called the breakdown number I was given to ask for advice. I was told I would receive a call back but The AA sent a van to help. He checked my car and advised there was a computer fault and I was safe to drive. The next day I got a text from Avis advising me they were charging me £253 for a call out fee for breakdown. I called to query this I explained the whole story and was then passed on to someone new and had to explain again. I was eventually able to get the charge dropped but the experience was very poor. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by LORD - 20 February 2019
" Easy and nice, would recommend to go paper free! "
" Great Service, very professional and helpful. Would be great to get things done paper free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 16 February 2019
" Spoilt by the Avis component! "
" Checking in with Avis I had to wait 40 minutes as there was only one agent manning the desk. Very poor! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MUHDSER - 31 January 2019
" Bad experience because of avis customer service "
" Worst customer service experience of my life, I wouldn't recommend avis too my worst enemy!! And will never go too avis or let any of my friends use avis!! Worst rental company ever!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ELIZABETH - 31 January 2019
" Fir the same reasons as A/a..car instead if being 194 pounds became 476 with insurance "
" Counter staff were helpful but the insurance was ridiculously expensive and were told not to use 3rd party marketeers..not fair as avis vouchers were sold through auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JONATHAN - 31 January 2019
" I booked a car on line with Auto Europe I booked a car on line with Auto Europe all fine and they took my money. When I arrived at the the desk of Avis in Birmingham airport I handed over my driving license and paper license and my credit card. The man at the desk said he could not find my license registered to my home address where I have lived for 30 years. So he would not hire me a car so I was stuck in Birmingham airport with my young daughter. So I called the costumer service of Auto Europe. To be told it is not there problem and I have lost my money for my booking. So after a few words and me telling her I have done everything and supplied all that was requested they would give me half my money back. So my question is why could Avis not find my address as I had no choice but to go to the car hire company next to Avis who found my address straight away and hired me a car. I found Auto Europe terrible to deal with and would never put any of my customers through such terrible treatment when you have done everything they requested on line and to lose money through no fault of mine. "
" I booked a car on line with Auto Europe I booked a car on line with Auto Europe all fine and they took my money. When I arrived at the the desk of Avis in Birmingham airport I handed over my driving license and paper license and my credit card. The man at the desk said he could not find my license registered to my home address where I have lived for 30 years. So he would not hire me a car so I was stuck in Birmingham airport with my young daughter. So I called the costumer service of Auto Europe. To be told it is not there problem and I have lost my money for my booking. So after a few words and me telling her I have done everything and supplied all that was requested they would give me half my money back. So my question is why could Avis not find my address as I had no choice but to go to the car hire company next to Avis who found my address straight away and hired me a car. I found Auto Europe terrible to deal with and would never put any of my customers through such terrible treatment when you have done everything they requested on line and to lose money through no fault of mine. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by NIGEL - 28 January 2019
" All went well. "
" No issues, all went well. The car was clean and drove as expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LONDON, GB - Reviewed by SU YIN - 18 January 2019
" Booking was easy, ranges of car and rental providers are good. The excess coverage insurance is fairly wide and at a very reasonable price. Keep up the good work! "
" I booked a compact car online. On arrival, the counter staff, Mr. Raj, suggested that the 3 big luggage my family of 3 were bringing could not fit in. He gave me options and allow me to assess the various cars. On offering an upgrade for a very reasonable price, he even went the extra mile to look for one that is most economical, fuel wise for us. The upgraded car came with built in GPS and a brand new car with only 1,000+ miles mileage! There was absolutely no pressure from the staff, on the contrary, very professional with a human touch. The drop off experience was amazingly smooth and fast. Double thumb-ups! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VANESSA - 18 January 2019
" I was very frustrated when I pick the car up to find that there was a $1000 excess on the insurance and to buy the extra insurance it was going to cost more than the cost of renting the car. I remember when I booked I could have taken a cheaper option however took the option that was a bit more expensive as I understood there was insurance provided and only a $200 excess. I did not print that screen out and could not refer back to what I had agreed to when booking online. I believe you could make you site a LOT clearer on the insurance sitation. "
" The gentleman that was there when I picked the car up was very clear and we trying to be as helpful as possible "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by KEVIN - 17 January 2019
" Very good service and good condition of car. Would book again. "
" Only negative was that there was a long wait for the car on arrival checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by JAG - 16 January 2019
" Really bad "
" I was given a really dirty and smelly car with stains on seats and floor of car. The car smell like it had animals in it by previous person's and people had smoked in the car. When I dropped off the car I mentioned this to Kelly. She didn't seem interested in what I had to say and said she would get the manager to call me the next day. No manager even bothered to call me. This bad customer service. Really disappointed . I should be entitled to some sort of compensation. please can you look into this for me? Hopefully I hear back from you as I wouldn't want to complain to someone above you "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NORTHAMPTON, GB - Reviewed by GUY - 14 January 2019
" Worked very well for me, but as mentioned I felt I may have paid twice for insurance. My inexperience in renting was the problem and I would check the details more carefully should I rent again. "
" Only problem was that they sold me more insurance. I was not sure, but thought I had taken out all the insurance I needed when I booked the car. So I am left feeling that I was taken advantage of. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTWICK, GB - Reviewed by BRIAN - 13 January 2019
" At car pick up point I was told my debit card was faulty and would not work, then upon trying another card reading machine it was discovered my card was ok, it was the reader at fault. "
" Car has no spare tyre nor tools so in the event of a puncture what happens?, Parts of Scotland near the pick up point have very poor mobile phone coverage, thus potentially unable to phone for recovery. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NORTHAMPTON, GB - Reviewed by YANKO - 09 January 2019
" :) "
" :) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 09 January 2019
" Shame about the delay in collecting and that the car wasn't clean inside otherwise happy with the trip overall. As a school teacher would say ... could try harder. "
" The Avis system said that I had not paid for the hire which I luckily had printed out the confirmation from Auto Europe as proof. When I went to collect the car from the cabin the booth was locked and no staff around for 11 minutes as they had just nipped to the shops. Enterprise were a bit better that Avis the last time I collected a car from Liverpool airport so will probably go back to them next time. The car had not been cleaned on the inside there were crisp packets and half empty bottles in the rear foot wells. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by DEREK - 08 January 2019
" See Above Comments "
" Good experience with Avis, rang the branch I hired from, day before date due back, asking if I could extend the car rental by 2 days, this was done really quickly, though, it did cost another £52, so, quite costly for just 2 extra day's rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by MALCOLM - 08 January 2019
" reliable "
" efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANGELA - 03 January 2019
" Great service. "
" Lovely car, very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by LAURENCE - 02 January 2019
" Overall very good except the Vauxhall Mocca's suspension. Terribly noisy and lots of vibration. "
" Avis staff and processing was very good but the car although in excellent condition was unacceptable for road noise and vibration. Suspension was rock hard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by ANTHONY - 02 January 2019
" Luckily when I dropped off the car the agent accepted my explanation and I was not charged for the prior damage. "
" When I picked up the vehicle I was assured that there was no damage. I later found a dent on the door and a broken aerial which affected radio reception. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LONDON, GB - Reviewed by CARL - 31 December 2018
" Good, not as good as Enterprise, but good enough "
" Car was fine, though I have not yet received confirmation that the car was dropped off without any damage. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IMANI - 10 December 2018
" See comments above "
" The deal I did online was not the one they gave me at the office no mention of deposit and return date. Other than that fine "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FLORIN - 07 December 2018
" I would like to inform you of a fraud done by Avis UK, on my latest car rental done using your website. I have pre-paid on your website for a 3 day rental (Friday to Sunday). I needed a car for two additional days, and I called Avis to extend for 2 more days at same rate by phone. Was told no problem. To my surprise, instead of Avis charging me two additional days at rate of 18 GBP per day as per my rental agreement which I signed and prepaid, they changed the rate and charged me again for all 5 days at a much higher rate - please see attached original agreement and the modified one. They have taken out of my account the following: 07/12/2018 AVIS RENT-A-CAR -£305.91 26/11/2018 AVIS RENT-A-CAR -£12.79 The only charge should be 2 x 18 GBP = 36 GBP for the additional 2 days. I tried to resolve with Avis, they acknowledged the situation, said they will look into it (yesterday) and still took the money out of my account (today). They have also take 12.79 GBP on the 26th, without informing me of the charge of what it is for. Please resolve this ASAP. I have reported the fraud to my bank (Barclays) and will speak to my solicitior tomorrow regarding taking legal action. "
" I would like to inform you of a fraud done by Avis UK, on my latest car rental done using your website. I have pre-paid on your website for a 3 day rental (Friday to Sunday). I needed a car for two additional days, and I called Avis to extend for 2 more days at same rate by phone. Was told no problem. To my surprise, instead of Avis charging me two additional days at rate of 18 GBP per day as per my rental agreement which I signed and prepaid, they changed the rate and charged me again for all 5 days at a much higher rate - please see attached original agreement and the modified one. They have taken out of my account the following: 07/12/2018 AVIS RENT-A-CAR -£305.91 26/11/2018 AVIS RENT-A-CAR -£12.79 The only charge should be 2 x 18 GBP = 36 GBP for the additional 2 days. I tried to resolve with Avis, they acknowledged the situation, said they will look into it (yesterday) and still took the money out of my account (today). They have also take 12.79 GBP on the 26th, without informing me of the charge of what it is for. Please resolve this ASAP. I have reported the fraud to my bank (Barclays) and will speak to my solicitior tomorrow regarding taking legal action. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by JACQUELINE - 03 December 2018
" Within driving 20 miles the a warning light came on, which I happened to know was most likely to be the tyre pressure. I came off the motorway & went to the boot to get out the pump and the glove compartment for the instruction manual, neither of these were in place. I had no choice but to drive on having checked all the tyres (by sight) first. On returning the car I brought this up and was told that no cars had either manual or pump, in my view these are essential equipment for safe driving, on the continent these are required by law. Correctly inflated tyres are a basic safety requirement. I will make sure that I have my own compressor with me in future. "
" Within driving 20 miles the a warning light came on, which I happened to know was most likely to be the tyre pressure. I came off the motorway & went to the boot to get out the pump and the glove compartment for the instruction manual, neither of these were in place. I had no choice but to drive on having checked all the tyres (by sight) first. On returning the car I brought this up and was told that no cars had either manual or pump, in my view these are essential equipment for safe driving, on the continent these are required by law. Correctly inflated tyres are a basic safety requirement. I will make sure that I have my own compressor with me in future. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LONDON, GB - Reviewed by ANNA - 02 December 2018
" Easy. Inexpensive. Good overall. "
" The cars check engine light came on during the rental. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by SAULIUS - 29 November 2018
" NOT INFORMED THAT NECESSARY CREDIT CARD AND DEBIT CARD NOT FIT. "
" NOT INFORMED THAT NECESSARY CREDIT CARD AND DEBIT CARD NOT FIT. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HAU MING - 09 November 2018
" From booking to returning the car it worked beautifully! "
" Friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 08 November 2018
" Booking was simple. Much better now that the rental company is shown at time of booking, which wasn't always the case "
" The queue at check in was larger than I would have liked, leading to a wait "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by COLIN - 05 November 2018
" Very good experience and very professional staff on pickup and drop off. "
" Th Ford Focus was a great car for 4 people and all the luggage. Having the GPS was a must in being able to navigate through the countryside. We were very happy with how the vehicle handled "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by KAREN - 04 November 2018
" Good "
" Helpful staff, lovely little car. Drop off badly signposted "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BARTLOMIEJ - 25 October 2018
" Nothing wrong with booking process. Information about Car Hire being at the airport was misleading. Shuttle bus was still required. It is not fair against companies who advertise as being off the airport. Major car hire companies are also outside the airport, because they use Manchester Airport shuttle bus it does not make them technically at the airport. "
" I have hired a 7 seater to pick up my family which arrived from Amsterdam for the weekend. Unfortunately our plans for Saturday in Peak district failed as we have waited hours to get our 7 seater. Car should be ready for 12 but we departed AVIS at around 15:30 after we had something to eat, it was too late to go for our trip (main reason why I hired this car) . We were there with small children, aged 1 , 3,7, 12 everyone were hungry after the flight, we could not get anything from vending machine as we did not have change etc... I was promised to get a free tank of fuel for the waiting ( not worth really for a lost day, and partially weekend,especially when you pay lot off money for your flight for the weekend). This perk turned out to be pointless because we could not really use it as it was too late to go for Saturday journey. When car arrived, fuel was not there and they had take it away again to refill it. When we started to pack in we realised 7th seat was broken, and came from the garage not prepared and collapsed. Luckily my cousin managed to repair this as he is mechanically savy, he had to stick his fingers into springs and seat locking mechanism, so we were lucky and that he could get us going. Who knows how much longer we would have to wait if he would not do it. On monday when I returned the car, car was checked and receipt was handed over to me, later I have checked that they still put refuelling charge on my final receipts. Here we go again, I had to make phone calls to get my money back. I can say that staff tried to be nice, but AVIS certainly this time did not contribute for our weekend to be nice. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CARDIFF, GB - Reviewed by HEATHER - 24 October 2018
" Definitely would recommend "
" All good! Hiring a car can be such a pain and the guys at Avis made it very smooth and easy and were very pleasant to deal with. Plus the car was wonderful! Very sad to give it back... "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by CHERYL - 22 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JASON - 19 October 2018
" Yes "
" Car provided was amazing "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by PAUL - 17 October 2018
" Very easy from booking through to an even easier drop off. Excellent Service! "
" Very Easy Pick up with friendly and efficient staff and an even easier drop off. Excellent Service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SIMON - 17 October 2018
" Easy to use "
" Not happy with blocking money on credit card. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EXETER, GB - Reviewed by DUNCAN - 13 October 2018
" As there were no incidents everything turned out ok. I think the feedback would be very different if the car had a puncture! "
" I think its probably typical of all car hire companies, but there was no spare tyre, or reinflation kit with the car. If there was a puncture, we would have to wait for their response team to attend to the tyre. Not at all happy with that situation! Avis did not have a map of the immediate vicinity of their car drop off point to ensure we didn't get lost on way back. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by MALCOLM - 10 October 2018
" It was pretty good. "
" It was pretty good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NEWCASTLE, GB - Reviewed by HELLE - 10 October 2018
" Would definitely use again "
" I had left something in the car when I returned it and the staff were very helpful in helping me to get it back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRADFORD, GB - Reviewed by LISA - 08 October 2018
" The booking was great and an easy process. However, it's maybe about time you updated your information about the car hire at Leeds Bradford Airport. The rental desk certainly is not in the 'main terminal building' but a shuttle bus ride away ! After a good 30 minutes of searching around the terminal building I was made aware that your information is about 2 years out of date - so thank you for the added stress to my journey! Other than that the general process was fine. "
" Avis as a company were super, the staff were very nice, patient and kind. I'd definitely use Avis again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRESTWICK, GB - Reviewed by DAVID - 04 October 2018
" Seemed ok "
" Much better than with many encounters of old with car hire firms whose staff could be very off putting. The male at check in and female at checkout were both very pleasant. It was apleasure. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by STEPHEN - 03 October 2018
" Great service. Competitive prices with reassuring excess insurance add ons easily selected. Will definitely use again. "
" Good service. Good car. Efficient pick up and drop off at Bristol airport albeit a long walk and I was very pleased it wasn't raining "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by LAURA - 28 September 2018
" Very smooth, great customer service, had a better car than expected. Faultless. "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KENDAL, GB - Reviewed by DAVID - 25 September 2018
" Everything was as promised "
" As expected very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by GEMMA - 23 September 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PLYMOUTH, GB - Reviewed by IAN - 20 September 2018
" I originally thought I was dealing with Avis direct? "
" very pleasant and helpful staff, make a very nice change! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by GARY - 16 September 2018
" I've used Auto Europe many times - overall quality is always high. "
" Very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by JOHN - 12 September 2018
" As above in 3 "
" Pricing is devious! You are told the final price, then you receive a call to suggest that there is a £1000.00 excess but if you pay £10.00 per day this is zero. This should be upfront and you need to be more transparent. Your final price ends up being more than your competitors. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by YASIR - 08 September 2018
" Nothing exceptionql "
" Car was clean inside but little dirty outside, seems to have been washed in a hurry. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRIGHTON, GB - Reviewed by WARWICK - 08 September 2018
" The upgrade was appreciated and helped out a situation that unfolded close to pick up. Still waiting for Auto Europe to compensate me for their cancellation of a previous hire. "
" Was upgraded to a slightly larger vehicle that included GPS for no extra cost because the vehicle I was to have needed servicing. The vehicle I got however was not very well cleaned on the inside. it had been brought down from another branch. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CRAWLEY, GB - Reviewed by PHILIP - 07 September 2018
" no problems "
" it was quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 06 September 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARGARET - 01 September 2018
" Always a good deal and helpful when required. "
" Fast, efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
JERSEY, GB - Reviewed by GARY - 29 August 2018
" Generally good. May use again "
" Painless operation,good service,friendly staff.More competitive prices would be nice "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - 27 August 2018
" Straightforward. Simple. No problems. "
" Good service. Was not disappointed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by DENIS - 27 August 2018
" Would certainly recommend this to a friend "
" Helpful curteous staff Everything done at once "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by STEWART - 23 August 2018
" Competitive price "
" Informative staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CAROLINE - 23 August 2018
" Great, thank you "
" Very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRADFORD, GB - Reviewed by ABDALFETTAH - 16 August 2018
" I need my money back as soon as possible "
" AVIS has not given me the car, we don not like it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
JERSEY, GB - Reviewed by COLIN - 15 August 2018
" It is most likely that we will use Avis next Summer if the rates are competitive. "
" First class service. Final paperwork completed quickly and car was ready to drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by DAVID - 10 August 2018
" Efficient as staffed well - dedicated staff for each customer on arrival - good value and easy drop off "
" Efficient, speedy, easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RONALD - 09 August 2018
" I would warn them not to click the insurance. Other than that it was very simple and easy. "
" Avis was good. However the insurance from the website is miss leading, as I thought it was Avis imsursnce, so we ended up buying it twice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by MATTHEW - 09 August 2018
" Not sure where Auto Europe comes into it... I booked with Avis and collected from Avis. "
" I was fortunate enough to get a free upgrade as the car I ordered was not available. However, even putting that aside, the staff were very friendly and helpful both as pickup and drop off. It is the 2nd time I have used Avis (once in Spain) and I have had a smooth transaction both times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by ADAM - 08 August 2018
" I specifically used auto-europe as you offered full to full fuel policy on the rental. On picking up the car, when querying why the car was not full, I was told that was auto-europe and you always showed it as that irrespective and stated that in fact Avis Jersey do not offer a full to full policy. They refused to budge on the issue pointing to a statement in the rental voucher re. being charged to fill to full - something I assumed had been included via my rental agreement with you. Please advise, this is very disappointing as I would have selected a rental company in the airport terminal had I not been miss-sold this rental. "
" I specifically used auto-europe as you offered full to full fuel policy on the rental. On picking up the car, when querying why the car was not full, I was told that was auto-europe and you always showed it as that irrespective and stated that in fact Avis Jersey do not offer a full to full policy. They refused to budge on the issue pointing to a statement in the rental voucher re. being charged to fill to full - something I assumed had been included via my rental agreement with you. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 6
SOUTHAMPTON, GB - Reviewed by JAMIE - 07 August 2018
" No booster seats available, only full child seats. "
" Counter staff friendly and helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by ANNE - 03 August 2018
" All positive "
" Very easy process, everything went according to plan. Staff were very helpful especially as we were delayed for two hours on the last flight of the day! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by CLAIRE - 02 August 2018
" The hire car experience was great and the vehicle itself made the trip so much more memorable as we managed to see the whole of the island. "
" Efficient and pleasant staff. Excellent service. Great car, great value, many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by GEORGE - 27 July 2018
" Booking experience was good - my issues are with Avis and not Auto Europe. "
" I feel like we were scammed, we didn't check the car carefully enough as we left, in a hurry. Upon returning, the staff immediately located a large dent behind the right rear window - so quickly that I now suspect they knew it was there already. We struggled to persuade them that it could not have been our fault and were charged £1200. I appreciate I was naive in not checking the vehicle thoroughly enough beforehand but this has left a very sour taste. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by ADILL - 25 July 2018
" Taken too long to even start the investigation "
" Lady said i didn't pass id check or live at my current address. Born at the address and had all paperwork to prove "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
JERSEY, GB - Reviewed by ADAM - 25 July 2018
" Very good "
" Very easy and straightforward. Collection was a short bus ride away which was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAMBRIDGE, GB - Reviewed by LEONIDAS - 25 July 2018
" As expected "
" As expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 24 July 2018
" as above. on the whole a hassle free experience and friendly and helpful staff "
" Nobody took me to the car and showed me the condition. When I questioned this and the form I was signing to confirm details I was told not to worry as I had full insurance. The car was dirty but in fairness, it wasn't a major issue for me and also I was a walk up customer at the terminal and the car was ready within 15 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
JERSEY, GB - Reviewed by RODNEY - 23 July 2018
" All good "
" Good service all round How ever the car did have front brakes a bit on the grinding side probably need looking at "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by JEREMY - 20 July 2018
" Very efficient and good value, will definitely use again "
" Very friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by ANNE - 20 July 2018
" Good. "
" Claire, on the desk, was extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by DANIEL - 19 July 2018
" had problems. got canceled. "
" had problems. couldn't even purchase properly. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CAROLYN - 18 July 2018
" Booked and prepaid months prior to the actual rental. Flight from Australia was delayed by 24 hrs, when I rang Auto Europe to advise them of the delay and request them to inform Avis I was told that because I hadn't given 48 hrs notice I would be charged a 100 pound cancellation fee and rebooked with a smaller car at an additional 300 pounds over and above what I had already prepaid. I rang Avis directly who were unable to change the booking due to it being booked through Auto Europe, but they held the original car securely for me until our arrival at Heathrow 24 hrs later. Gold star to Avis. Wooden spoon to Auto Europe who I definitely will not be using in the future. "
" AVIS were excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by STEVEN - 18 July 2018
" Straight forward and easy "
" The whole experience was straight forward "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SADIK - 18 July 2018
" I am unlikley to use Avis, Budget or AutoEurope for the forseeable future. It is also frustrating that the app version of AutoEurope does not give visibility on who the end suppier is. "
" I am unliley to book a car with Avis again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by HAROON - 13 July 2018
" Dave was excellent in.changing the vehicle ova "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - 12 July 2018
" Long queue at Avis "
" Long queue to register and collect the car. Unwilling to recognize my Avis Preferred status since I had booked the car through Auto Europe and not directly with Avis "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by MICHAEL - 05 July 2018
" Good experience from start to finish "
" Welcoming staff at the airport; car was 'similar' as I was expecting a higher driving position, but it did the job and did not subtract from the vacation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by BRUCE - 05 July 2018
" I just got given the keys to the car I had to go and find the car in the car Park after just been give a idea on whereabouts of the car. nobody showed me anything to do with the car! Very very daunting for a foreigner coming to the uk! Enterprise rental show you to the car and the spec on the car. A real downer for Avis! "
" The car was damaged and not recorded on the paperwork when I got the keys to the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JONATHAN - 04 July 2018
" Very good "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by GERALD - 02 July 2018
" all very good "
" no problems new car very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANET - 01 July 2018
" Straightforward booking. "
" Straightforward collection and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EXETER, GB - Reviewed by ANN - 30 June 2018
" All went very smoothly and pleased with car hire "
" All went very smoothly and all staff were most helpful, good experience and pleased with car supplied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
JERSEY, GB - Reviewed by RONALD - 28 June 2018
" As above. "
" I chose Auto-Europe/Avis because I wanted the Pickup full and return full option. In the terms and conditions, under fuel policy it says: "Refueling Charge: Vehicles are rented with a full tank of fuel and must be returned with a full tank of fuel. If not a locally determined refueling fee will apply." The car hire voucher says: "Fuel: The rental will be provided with a full tank of fuel, for which clients will be charged. Client is advised to return the vehicle as empty as possible as there is no refund for unused fuel." In actual fact, I was charged for a 1/4 tank and was told to return the vehicle as empty as possible. This is unacceptable, as far as I'm concerned. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRISTOL, GB - Reviewed by EILEEN - 27 June 2018
" The insurance thing is always a little problematic. The plan I bought from you apparently did not cover everything and I opted to purchase zero deductable from Avis @ £15/day. Not sure I needed to, but I did. Better safe than sorry, but why should this always be so confusing? On my previous rentals I did get zero deductible from AutoEurope. "
" The insurance thing is always a little problematic. The plan I bought from AutoEurope apparently did not cover everything and I opted to purchase zero deductable from Avis @ £15/day. Not sure I needed to, but I did. Better safe than sorry, but why should this always be so confusing? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by OLIVER - 18 June 2018
" Good "
" Overall good. Fuel was marked as full, but only 3/4 of a tank. I spotted this and the staff at luton modified the paperwork. If I had not noticed I would have had to return the vehicle full. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NEWCASTLE, GB - Reviewed by STEVEN - 17 June 2018
" Friendly "
" Upgraded car for free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - 11 June 2018
" Booking is easy, no confusion. Included insurance was half the price of the hire firm's for the same cover. "
" The guys on the desk at St Pancras are good, smooth, operators. Checked car out and in without any grief at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by IMELDA - 13 June 2013
" I was very happy with my car but I think you should have a full insurance cover as I had to pay an extra48sterling for full cover "
" The young lad working there was super very helpfull. "
EDINBURGH, GB - Reviewed by PATRICIA - 07 June 2013
" I suggest all cars carry a handbook.The car I hired did not have one .For safety reasons I consider it essential and only common sense to provide one .It would help to ensure that the driver was aware of all the controls and any extra advice ,that may be helpful whilst travelling in an unfamiliar vehicle I was departing from the Edinburgh carpark in the dark at 10.30 pm. .I was therefore a little apprehensive; without the ability to familiarise myself with the controls with the aid of the manual . I consider the lack of this essential book contributed to a rather less than enjoyable drive through fairly rural countryside into Fife . I would ,therefore reccomend that this be considered seriously. "
" I repeat my previous point ,that all hire cars be provided with a handbook . It seems an obvious requirement ,for the safety of the driver and the safe use of the car . MY journey began at 10.30 pm in the dark in Edinburgh car park . A hand book would have been most useful and reassuring that the vehicle was being correctly used and managed . I wish to have a response to these comments from the management please . Thank you Incidetally the car and service was excellent ,no faults on that front . "
EAST MIDLANDS, GB - Reviewed by SELWYN - 06 June 2013
" Pick up area not clearly defined in Arrivals and no shelter from rain to await pick up vehicle. Deposit box for car key was sealed up, therefore impossible to deposit key without considerable inconvenience and returning to Departures to Information Desk. Otherwise car excellent and staff very helpful and professional. "
" As above. "
LONDON, GB - Reviewed by DARREN - 21 May 2013
" The service was great. "
" The service and car were great. The car could have been cleaner inside, it didn't look as though it had been cleaned. "
SOUTHAMPTON, GB - Reviewed by JULIAN - 01 May 2013
" Booking system is great, no problems, have used Auto Europe lots of times, seems to be the best. "
" Efficient, the car was great, good fuel economy. One niggle - I wish they checked the car over while I was there when we handed it back, we had no problems, but just for my piece of mind. "
SOUTHAMPTON, GB - Reviewed by JULIAN - 01 May 2013
" Booking system is great, no problems, have used Auto Europe lots of times, seems to be the best. "
" Efficient, the car was great, good fuel economy. One niggle - I wish they checked the car over while I was there when we handed it back, we had no problems, but just for my piece of mind. "
NORTHAMPTON, GB - Reviewed by PHILIP - 26 June 2012
" Straightforward on-line booking. "
" Excellent helpful staff "